# DESIGN.md

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- **Product**: Order tracking for a food and grocery delivery app (benchmark; no real brand)
- **Audience**: Customers waiting for an order, often on the move, one hand
- **UI direction**: Warm and confident; one strong accent, generous space, large status type; the status is the hero
- **Motion direction**: Expressive but purposeful: progress that advances between steps, the courier moving on the map, a delivered check that lands once; micro-interactions on every tap; nothing loops for decoration; reduced motion gets fades
- **Voice and tone**: Calm and direct, "you"; honest about delays with a reason and a next step; never cheerful about bad news, no jokes when late
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