business-ops · diff
git:20260705.380563c to git:20260919.28d30f9
178 added, 184 removed. Audit A to A.
---
name: business-ops
description: "Business operations: strategy, technology, growth, competitive intelligence, support, finance, HR, legal, operations, sales, productivity, product management."
user-invocable: false
allowed-tools:
- Read
- Write
- Bash
- Grep
- Glob
- Edit
routing:
triggers:
- # Strategy/CEO
- - "should we"
- - "evaluate opportunity"
- - "trade-off"
- - "worth it"
- - "invest in"
- - "strategy"
- # Technology/CTO
+ - "business strategy"
- "build vs buy"
- "vendor evaluation"
- - "adopt"
- - "technology choice"
- - "tech stack"
- # Growth/CMO
- - "grow audience"
- - "growth"
- - "brand"
- - "positioning"
- - "community building"
- # Competitive
- "competitive analysis"
- "market landscape"
- - "differentiation"
- # Evaluation
- - "feasibility"
- - "effort estimate"
- - "ROI"
- - "priority"
- - "project evaluation"
- - "go no go"
- - "viability"
- # Customer Support
- - "customer support"
- - "ticket triage"
- - "support response"
- - "knowledge base"
- - "KB article"
- - "escalation"
- - "customer research"
- # Finance
- - "finance"
- - "journal entry"
- - "reconciliation"
- - "variance analysis"
- - "financial statements"
- - "financial audit"
- - "month-end close"
- - "SOX"
- # HR
- - "HR"
- - "human resources"
- - "recruiting"
- - "performance review"
- - "compensation"
- - "hiring"
- - "onboarding"
- - "org planning"
- # Legal
- - "legal"
- - "contract review"
- - "compliance check"
- - "NDA"
- - "legal risk"
- - "legal brief"
- - "vendor check"
- - "german compliance"
- - "DSGVO"
- - "GoBD"
- - "TDDDG"
- - "AI Act compliance"
- - "eIDAS"
- # Operations
- - "operations"
- - "vendor review"
- - "runbook"
- - "process documentation"
- - "risk assessment"
- - "capacity plan"
- - "change management"
- - "compliance tracking"
- # Sales
- - "sales"
- - "call prep"
- - "pipeline review"
- - "forecast"
- - "draft outreach"
- - "prospect research"
- - "competitive intelligence"
- # Productivity
- - "productivity"
- - "task management"
- - "daily plan"
- - "weekly review"
- - "meeting agenda"
- - "focus time"
- - "goal setting"
- - "status update"
- - "time management"
- - "prioritize tasks"
- - "standup"
- - "retrospective"
- # Product Management
- - "product management"
- - "feature spec"
- - "PRD"
- - "roadmap"
- - "stakeholder update"
- - "user research"
- - "sprint planning"
- - "product metrics"
- not_for: "micro library choices (use decision-helper), writing content, SEO of specific posts, or tactical marketing competitive analysis (use marketing) — this is executive strategy, not campaign execution. Code security audits, vulnerability scanning, or auth-flow reviews (use security-review) — only financial/accounting audit and SOX compliance. Code performance review (use reviewer-code) — this covers people performance reviews and HR operations. Software task specs, requirements, or plan-lifecycle management (use planning) — this skill prioritizes and tracks work, not specs. UX design methodology, wireframes, or accessibility audits (use design) — this handles product strategy, roadmaps, user research for feature prioritization."
+ - "brand strategy"
+ - "pricing strategy"
+ - "hiring plan"
+ - "team structure"
+ - "budget allocation"
+ - "revenue model"
+ - "go to market"
+ - "product roadmap strategy"
+ - "investor pitch"
+ - "partnership evaluation"
+ - "operational efficiency"
+ - "customer acquisition cost"
+ - "unit economics"
+ - "business model"
+ - "market fit"
+ not_for: "micro library choices (use decision-helper), writing content, SEO of specific posts, or tactical marketing competitive analysis (use marketing) — this is executive strategy, not campaign execution. Code security audits, vulnerability scanning, or auth-flow reviews (use security) — only financial/accounting audit and SOX compliance. Code performance review (use reviewer-code) — this covers people performance reviews and HR operations. Software task specs, requirements, or plan-lifecycle management (use planning) — this skill prioritizes and tracks work, not specs. UX design methodology, wireframes, or accessibility audits (use design) — this handles product strategy, roadmaps, user research for feature prioritization."
complexity: Medium
category: decision-support
pairs_with:
- - marketing
- - data-analysis
+ - content
+ - data
---
# Business Operations
- Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.
+ Thirteen modes covering executive strategy through daily productivity. Classify
+ the request into one mode, load its reference, follow that reference's framework.
- **Scope**: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.
+ ## Mode Detection
+ | Mode | Signal | Framework |
+ |------|--------|-----------|
+ | **STRATEGY** | Market entry, partnerships, resource allocation, "should we" | FRAME -> ANALYZE -> DECIDE |
+ | **TECHNOLOGY** | Build vs buy, vendor, SaaS, tech stack | TCO analysis -> Vendor scoring -> Decision |
+ | **GROWTH** | Audience, SEO, brand, community, channel | Segment -> Channel-score -> Plan |
+ | **COMPETITIVE** | Competitor, market landscape, differentiation | Map landscape -> Position -> Track |
+ | **EVALUATION** | Feasibility, ROI, go/no-go, effort estimate | Feasibility score -> ROI model -> Verdict |
+ | **SUPPORT** | Ticket triage, response, KB article, escalation | TRIAGE/RESPOND/KB/ESCALATE/RESEARCH |
+ | **FINANCE** | Journal entry, reconciliation, variance, SOX | CLASSIFY -> GATHER -> PRODUCE -> VERIFY |
+ | **HR** | Recruiting, performance review, compensation, hiring | DEFINE -> PIPELINE/EVALUATE -> DOCUMENT |
+ | **LEGAL** | Contract review, compliance, NDA, DSGVO, GoBD | INTAKE -> ANALYZE -> FLAG -> OUTPUT |
+ | **OPERATIONS** | Runbook, process docs, risk, vendor, change mgmt | SCOPE -> AUTHOR/ASSESS -> VERIFY |
+ | **SALES** | Call prep, pipeline, outreach, forecast | RESEARCH -> PREPARE/ANALYZE -> OUTPUT |
+ | **PRODUCTIVITY** | Task management, daily plan, meeting, standup | CAPTURE -> DECOMPOSE -> PRIORITIZE |
+ | **PRODUCT** | Feature spec, PRD, roadmap, user research, metrics | UNDERSTAND -> GATHER -> GENERATE |
+
+ If the request spans modes, pick the primary. Note the secondary.
+
---
- ## Mode Detection
+ ## Shared Workflow
- Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.
+ 1. Classify the request into exactly one mode from the table.
+ 2. Load the mode's reference file (see Deep References). Each reference
+ contains full framework, sub-modes, phases, and deeper reference pointers.
+ 3. Follow the reference's instructions. Do not improvise a framework when one
+ exists.
+ 4. Every mode's top-level reference also specifies an LLM failure-modes
+ guardrail file. Load it alongside the main reference.
- | Mode | Signal Phrases | Reference |
- |------|---------------|-----------|
- | **STRATEGY** | Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment | `references/csuite.md` |
- | **TECHNOLOGY** | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | `references/csuite.md` |
- | **GROWTH** | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | `references/csuite.md` |
- | **COMPETITIVE** | Competitor, competition, market landscape, differentiation, positioning against, market share | `references/csuite.md` |
- | **EVALUATION** | Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it" | `references/csuite.md` |
- | **SUPPORT** | Customer support, ticket triage, support response, knowledge base, KB article, escalation | `references/customer-support.md` |
- | **FINANCE** | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | `references/finance.md` |
- | **HR** | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | `references/hr.md` |
- | **LEGAL** | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | `references/legal.md` |
- | **OPERATIONS** | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | `references/operations.md` |
- | **SALES** | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | `references/sales.md` |
- | **PRODUCTIVITY** | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | `references/productivity.md` |
- | **PRODUCT** | Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | `references/product-management.md` |
+ ---
+ ## Executive Modes (STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION)
+
+ Load `references/csuite.md` for the full C-suite framework. All five modes
+ share the same 3-phase pattern:
+
+ **Phase 1: FRAME** -- Convert the question into a structured decision. Name the
+ actual decision (users present symptoms; the real decision is broader). Identify
+ irreversibility. Set time horizon. List 2-4 options. State what makes it hard.
+
+ **Phase 2: ANALYZE** -- Per option: upside (best realistic + expected), downside
+ (worst realistic + recovery + irreversible losses), requirements, opportunity
+ cost. Separate facts from assumptions. Quantify.
+
+ **Phase 3: DECIDE** -- Score options via weighted criteria. Present verdict with
+ driving factors, risk mitigations, and reversibility assessment. Load
+ mode-specific deep references for scoring matrices.
+
---
- ## Reference Loading Table
+ ## Support Mode
- Load references based on the detected mode. Load only the references required by the mode.
+ Load `references/customer-support.md`. Five sub-modes: TRIAGE (classify ticket,
+ assign priority P1-P4, route), RESPOND (draft calibrated reply with tone
+ matching emotional state), KB (convert resolution into publish-ready article),
+ ESCALATE (build structured brief with impact assessment), RESEARCH (investigate
+ history with confidence scoring).
- | Signal | Mode | Reference |
- |--------|------|-----------|
- | Market entry, partnerships, resource allocation, opportunity | STRATEGY | `references/strategic-frameworks.md`, `references/decision-matrices.md` |
- | Build vs buy, vendor, SaaS, tech stack, architecture | TECHNOLOGY | `references/tco-framework.md`, `references/vendor-evaluation.md` |
- | Content, audience, SEO, marketing, brand, community | GROWTH | `references/audience-segmentation.md`, `references/channel-evaluation.md` |
- | Competitor, market landscape, positioning, differentiation | COMPETITIVE | `references/competitive-mapping.md`, `references/market-positioning.md` |
- | Feasibility, effort, ROI, priority, go/no-go | EVALUATION | `references/feasibility-scoring.md`, `references/roi-frameworks.md` |
- | Ticket triage, support response, KB article, escalation, customer research | SUPPORT | `references/customer-support.md` |
- | Journal entry, reconciliation, variance, financial statements, audit, SOX | FINANCE | `references/finance.md` |
- | Recruiting, performance review, compensation, hiring, onboarding, org planning | HR | `references/hr.md` |
- | Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD | LEGAL | `references/legal.md` |
- | Vendor review, runbook, process documentation, risk assessment, capacity plan, change management | OPERATIONS | `references/operations.md` |
- | Call prep, pipeline review, forecast, draft outreach, prospect research | SALES | `references/sales.md` |
- | Task management, daily plan, weekly review, meeting agenda, goal setting, standup | PRODUCTIVITY | `references/productivity.md` |
- | Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | PRODUCT | `references/product-management.md` |
+ Key guardrail: never fabricate ticket history, resolution steps, or customer
+ quotes.
---
- ## Instructions
+ ## Finance Mode
- For each mode, load the corresponding reference file for the full framework and instructions:
+ Load `references/finance.md`. Six sub-modes: JOURNAL ENTRY, RECONCILIATION,
+ VARIANCE, STATEMENTS, AUDIT/SOX, CLOSE. All output is working material for
+ qualified professionals -- not financial advice.
- - **STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION**: Load `references/csuite.md`
- - **SUPPORT**: Load `references/customer-support.md`
- - **FINANCE**: Load `references/finance.md`
- - **HR**: Load `references/hr.md`
- - **LEGAL**: Load `references/legal.md`
- - **OPERATIONS**: Load `references/operations.md`
- - **SALES**: Load `references/sales.md`
- - **PRODUCTIVITY**: Load `references/productivity.md`
- - **PRODUCT**: Load `references/product-management.md`
+ Key guardrails: never fabricate account codes, balances, or transaction details.
+ Source all numbers from user-provided data. Always state GAAP/IFRS basis.
---
+ ## HR Mode
+
+ Load `references/hr.md`. Nine sub-modes: RECRUITING, PERFORMANCE, COMPENSATION,
+ OFFER, INTERVIEW, ONBOARDING, ORG-PLANNING, PEOPLE-ANALYTICS, POLICY.
+
+ Key guardrails: source compensation data from user-provided or public databases.
+ Focus on skills, behaviors, outcomes -- not demographics. Include legal review
+ disclaimer on binding language. Ask for jurisdiction before compliance advice.
+ Minimize PII retention.
+
+ ---
+
+ ## Legal Mode
+
+ Load `references/legal.md`. Six sub-modes: CONTRACT (clause-by-clause
+ GREEN/YELLOW/RED analysis), COMPLIANCE (regulation checklist with German
+ compliance for DSGVO/GoBD/TDDDG), NDA (triage classification), RISK (severity x
+ likelihood matrix), WRITING (structured legal documents), VENDOR (agreement
+ inventory and gap analysis).
+
+ Key guardrail: analysis support only, not legal advice. All binding language
+ needs qualified counsel review. Load `references/legal/german-business-compliance.md`
+ for German-specific regulation.
+
+ ---
+
+ ## Operations Mode
+
+ Load `references/operations.md`. Nine sub-modes: RUNBOOK, RISK, VENDOR,
+ PROCESS, CHANGE, CAPACITY, COMPLIANCE, STATUS, OPTIMIZE.
+
+ Key patterns: RUNBOOK uses SCOPE -> AUTHOR -> VERIFY with prerequisite
+ checklists. RISK produces severity x likelihood matrices. CHANGE follows
+ RFC -> REVIEW -> IMPLEMENT -> VERIFY. All operations docs require rollback
+ procedures.
+
+ ---
+
+ ## Sales Mode
+
+ Load `references/sales.md`. Seven sub-modes: CALL-PREP, PIPELINE, OUTREACH,
+ COMPETITIVE, FORECAST, CALL-SUMMARY, RESEARCH.
+
+ Key patterns: CALL-PREP researches prospect then builds agenda with questions.
+ PIPELINE applies health scoring and flags stale deals. OUTREACH personalizes
+ from research (never generic templates). FORECAST uses weighted probability
+ with scenario analysis.
+
+ ---
+
+ ## Productivity Mode
+
+ Load `references/productivity.md`. Six sub-modes: TASK (decompose and
+ prioritize), PLAN (daily/weekly time blocks), MEETING (optimize or eliminate),
+ STATUS (structured updates), REVIEW (weekly retrospective), GOAL (OKRs).
+
+ Key patterns: vertical slicing for task decomposition (shippable slices, not
+ horizontal layers). 1/2/4-hour time buckets. Tasks over 4 hours need
+ decomposition.
+
+ ---
+
+ ## Product Mode
+
+ Load `references/product-management.md`. Eight sub-modes: SPEC (PRD with
+ acceptance criteria), ROADMAP (Now/Next/Later prioritization), STAKEHOLDER
+ (structured updates), RESEARCH (synthesis with thematic analysis), COMPETITIVE
+ (battle cards), METRICS (funnel/cohort/retention analysis), SPRINT (backlog
+ grooming with capacity), BRAINSTORM (Socratic exploration).
+
+ ---
+
## Error Handling
- | Error | Cause | Solution |
- |-------|-------|----------|
- | Too many options | 5+ options creating paralysis | Eliminate obviously inferior options first. Get to 2-4 before running full framework. |
- | Not enough information | User cannot answer framing questions | Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding. |
- | Analysis paralysis | Keeps adding criteria or second-guessing | Apply reversibility test. If reversible, recommend best current option with checkpoint. |
- | Emotional attachment | User has already decided, wants validation | Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options? |
+ | Error | Response |
+ |-------|----------|
+ | Too many options (5+) | Eliminate obviously inferior first. Get to 2-4. |
+ | Not enough information | Identify 2-3 critical unknowns. Recommend research sprint. |
+ | Analysis paralysis | Reversibility test. If reversible, recommend best option with checkpoint. |
+ | Emotional attachment | Name the pattern. Ask: stress-test, or genuinely evaluate? |
---
- ## References
+ ## Deep References
- | Reference | When to Load | Content |
- |-----------|-------------|---------|
- | `references/csuite.md` | Any executive strategy mode | Full C-suite decision support frameworks: STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION |
- | `references/strategic-frameworks.md` | STRATEGY mode | Porter's Five Forces, SWOT scoring, OKR alignment matrices |
- | `references/decision-matrices.md` | STRATEGY mode | Weighted decision matrices, ICE/RICE scoring, pre-mortem templates |
- | `references/tco-framework.md` | TECHNOLOGY mode | TCO templates, hidden cost checklists, migration cost models |
- | `references/vendor-evaluation.md` | TECHNOLOGY mode | Vendor scorecards, RFP criteria, red flag detection, contract checklist |
- | `references/audience-segmentation.md` | GROWTH mode | ICP scoring matrix, persona templates, segmentation frameworks |
- | `references/channel-evaluation.md` | GROWTH mode | Channel scoring matrices, CAC/LTV models, funnel stage mapping |
- | `references/competitive-mapping.md` | COMPETITIVE mode | Landscape map templates, feature matrices, activity tracker |
- | `references/market-positioning.md` | COMPETITIVE mode | Positioning maps, differentiation scoring, win/loss frameworks |
- | `references/feasibility-scoring.md` | EVALUATION mode | Three-dimension feasibility model, confidence calibration, decision tree |
- | `references/roi-frameworks.md` | EVALUATION mode | T-shirt sizing, three-point estimation, risk-adjusted NPV |
- | `references/customer-support.md` | SUPPORT mode | Triage, response drafting, KB articles, escalation, customer research |
- | `references/finance.md` | FINANCE mode | Journal entries, reconciliation, variance analysis, financial statements, audit/SOX |
- | `references/hr.md` | HR mode | Recruiting, performance management, compensation, org planning, people analytics |
- | `references/legal.md` | LEGAL mode | Contract review, compliance, NDA triage, risk assessment, legal writing |
- | `references/operations.md` | OPERATIONS mode | Runbooks, risk assessment, vendor management, process docs, change management, compliance |
- | `references/sales.md` | SALES mode | Call prep, pipeline analysis, outreach, competitive intelligence, forecasting |
- | `references/productivity.md` | PRODUCTIVITY mode | Task management, daily/weekly planning, meeting optimization, status updates, goals |
- | `references/product-management.md` | PRODUCT mode | Feature specs, roadmaps, stakeholder updates, research synthesis, metrics, sprint planning |
+ All references contain >100 lines of domain-specific frameworks, templates, and
+ guardrails. Load on demand per mode.
+
+ | Mode | Primary | Sub-references |
+ |------|---------|----------------|
+ | STRATEGY | `references/csuite.md` | `references/strategic-frameworks.md`, `references/decision-matrices.md` |
+ | TECHNOLOGY | `references/csuite.md` | `references/tco-framework.md`, `references/vendor-evaluation.md` |
+ | GROWTH | `references/csuite.md` | `references/audience-segmentation.md`, `references/channel-evaluation.md` |
+ | COMPETITIVE | `references/csuite.md` | `references/competitive-mapping.md`, `references/market-positioning.md` |
+ | EVALUATION | `references/csuite.md` | `references/feasibility-scoring.md`, `references/roi-frameworks.md` |
+ | SUPPORT | `references/customer-support.md` | `references/customer-support/*.md` |
+ | FINANCE | `references/finance.md` | `references/finance/*.md` |
+ | HR | `references/hr.md` | `references/hr/*.md` |
+ | LEGAL | `references/legal.md` | `references/legal/*.md` |
+ | OPERATIONS | `references/operations.md` | `references/operations/*.md` |
+ | SALES | `references/sales.md` | `references/sales/*.md` |
+ | PRODUCTIVITY | `references/productivity.md` | `references/productivity/*.md` |
+ | PRODUCT | `references/product-management.md` | `references/product-management/*.md` |
+ | Cross-cutting | `references/content-funnel.md`, `references/trend-analysis.md`, `references/risk-assessment.md`, `references/estimation-techniques.md`, `references/migration-planning.md` | Shared frameworks |