act v1.0.0A

Immutable. This exact content never changes and is served at /api/v1/blob/ec08bb445514717f.

---
name: act
description: |
  Act integration via Apideck's CRM unified API — same methods work across every connector in CRM, switch by changing `serviceId`. Use when the user wants to read, write, or search contacts, companies, leads, opportunities, activities, and pipelines in Act. Routes through Apideck with serviceId "act".
license: Apache-2.0
alwaysApply: false
metadata:
  author: apideck
  version: "1.0.0"
  serviceId: act
  unifiedApis: ["crm"]
  authType: oauth2
  tier: "2"
  verified: true
  difficulty: moderate
  partnershipRequired: false
  sandboxAvailable: false
---

# Act (via Apideck)

Access Act through Apideck's **CRM** unified API — one of 21 CRM connectors that share the same method surface. Code you write here ports to Odoo, Salesforce, HubSpot and 17 other CRM connectors by changing a single `serviceId` string. Apideck handles auth, pagination, rate limiting, and retries so you don't write per-tenant Act plumbing.

## Quick facts

- **Apideck serviceId:** `act`
- **Unified API:** CRM
- **Auth type:** oauth2
- **Gotchas:** [page](https://developers.apideck.com/apis/crm/act/gotchas)
- **Homepage:** https://act.com

## At a glance

- **Implementation difficulty:** moderate — Custom Auth: Consumer Enters Their Own Act! Login
- **Vendor partnership required:** no ([Act! Development Partner Program](https://www.act.com/development-partner-program/)) — Joining (by emailing act.developers@act.com) gives complimentary licences, SDK support and a marketplace listing after approval.
- **Apideck-managed credentials:** not available — Each consumer connects with their own Act! login.
- **Account type required:** Act! Premium Cloud, or self-hosted Act! Premium for Web with the Web API installed.
- **Consumer access level:** An Act! user with API access permission.
- **Sandbox:** not available ([signup](https://www.act.com/trial/act/)) — Free Act! trial with no credit card; confirm the trial database exposes the Web API before building on it.
- **Costs:** Needs an Act! subscription licence for the consumer's database; no separate API charge is published.
- **Rate limits:** Per-minute limit on Act! Premium Cloud, reported in the X-RateLimit-Limit header; Act! publishes no number.
- **Authentication:** Password grant; no redirect or consent screen.
- **Webhooks:** No webhooks - data changes are only visible by polling the unified API.

**Important to know:**

- Act! Premium Desktop cannot connect: its API host is internal-only, so Desktop consumers must first move to Act! Premium Cloud or self-hosted Act! Premium for Web (IIS, a CA-signed certificate, external access). Act! Connect Link, the old Desktop bridge, retired 31 December 2024.

> Facts synced from Apideck's connector metadata API — `GET /connector/connectors/act` (`overview` field) is the live, authoritative version.

## When to use this skill

Activate this skill when the user explicitly wants to work with **Act** — for example, "pull contacts in Act" or "sync leads in Act". This skill teaches the agent:

1. Which Apideck unified API covers Act (CRM)
2. The correct `serviceId` to pass on every call (`act`)
3. Act-specific auth and coverage caveats

For the full method surface (parameters, pagination, filtering), use your language SDK skill:

- [`apideck-node`](../../skills/apideck-node/), [`apideck-python`](../../skills/apideck-python/), [`apideck-dotnet`](../../skills/apideck-dotnet/), [`apideck-java`](../../skills/apideck-java/), [`apideck-go`](../../skills/apideck-go/), [`apideck-php`](../../skills/apideck-php/), or [`apideck-rest`](../../skills/apideck-rest/)

For the raw OpenAPI spec:

- **CRM:** [https://specs.apideck.com/crm.yml](https://specs.apideck.com/crm.yml) · [API Explorer](https://developers.apideck.com/api-explorer?id=crm)

## Minimal example (TypeScript)

```typescript
import { Apideck } from "@apideck/unify";

const apideck = new Apideck({
  apiKey: process.env.APIDECK_API_KEY,
  appId: process.env.APIDECK_APP_ID,
  consumerId: "your-consumer-id",
});

// List contacts in Act
const { data } = await apideck.crm.contacts.list({
  serviceId: "act",
});
```

## Portable across 21 CRM connectors

The Apideck **CRM** unified API exposes the same methods for every connector in its catalog. Switching from Act to another CRM connector is a one-string change — no rewrite, no new SDK.

```typescript
// Today — Act
await apideck.crm.contacts.list({ serviceId: "act" });

// Tomorrow — same code, different connector
await apideck.crm.contacts.list({ serviceId: "odoo" });
await apideck.crm.contacts.list({ serviceId: "salesforce" });
```

This is the compounding advantage of using Apideck over integrating Act directly: code against the unified CRM API once, gain access to every connector in it. New connectors Apideck adds become available to your app without code changes.

## Authentication

- **Type:** OAuth 2.0
- **Managed by:** Apideck Vault — Apideck handles the full OAuth dance (authorization code flow, token exchange, refresh). Never ask the user for API keys or tokens directly.
- **User setup:** Users authorize via the Vault modal. Connection state progresses `available → added → authorized → callable`.
- **Token refresh:** automatic. Expired tokens are refreshed transparently on the next API call.

See [`apideck-best-practices`](../../skills/apideck-best-practices/) for Vault setup, connection lifecycle, and handling re-auth flows.

## Verifying coverage

Not every CRM operation is supported by every connector. Always verify before assuming a method works:

```bash
curl 'https://unify.apideck.com/connector/connectors/act' \
  -H "Authorization: Bearer ${APIDECK_API_KEY}" \
  -H "x-apideck-app-id: ${APIDECK_APP_ID}"
```

See [`apideck-connector-coverage`](../../skills/apideck-connector-coverage/) for patterns around `UnsupportedOperationError` and connector-specific fallbacks.

## Escape hatch: Proxy API

When an endpoint isn't covered by the CRM unified API, use Apideck's Proxy to call Act directly — Apideck injects auth headers and handles token refresh. Set `x-apideck-downstream-url` to the target endpoint on Act's own API:

```bash
curl 'https://unify.apideck.com/proxy' \
  -H "Authorization: Bearer ${APIDECK_API_KEY}" \
  -H "x-apideck-app-id: ${APIDECK_APP_ID}" \
  -H "x-apideck-consumer-id: ${CONSUMER_ID}" \
  -H "x-apideck-service-id: act" \
  -H "x-apideck-downstream-url: <target endpoint on Act>" \
  -H "x-apideck-downstream-method: GET"
```

See [Act's API docs](#) for available endpoints.

## Sibling connectors

Other **CRM** connectors that share this unified API surface (same method signatures, just change `serviceId`):

[`odoo`](../odoo/) *(beta)*, [`salesforce`](../salesforce/), [`hubspot`](../hubspot/), [`pipedrive`](../pipedrive/), [`zoho-crm`](../zoho-crm/), [`activecampaign`](../activecampaign/), [`close`](../close/), [`microsoft-dynamics`](../microsoft-dynamics/), and 12 more.

## See also

- [CRM OpenAPI spec](https://specs.apideck.com/crm.yml) · [API Explorer](https://developers.apideck.com/api-explorer?id=crm)
- [`apideck-connector-coverage`](../../skills/apideck-connector-coverage/) — programmatic coverage checks
- [`apideck-best-practices`](../../skills/apideck-best-practices/) — architecture, Vault, pagination, error handling
- [`apideck-node`](../../skills/apideck-node/) — TypeScript / Node SDK patterns