email-drafts git:20261012.6923437A

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---
name: email-drafts
description: Draft customer replies for support tickets.
---

# Email Drafts

Draft a reply to the customer's ticket. Keep it short and specific.

## Steps

1. Read the ticket and the order record.
2. Answer the question that was asked.
3. Sign off with the team name.

## Edge cases

Read `references/special-cases.md` for refund requests.