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# Industry Use Cases
> Every page below, concatenated. Each section gives the page title, its upstream source and its path in this repository.
---
## Adalat AI Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/adalat-ai
Path: 18-Industry-UseCases/adalat-ai.md
# Adalat AI makes India’s court system accessible to millions with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
India
50–200% productivity gains
across engineering teams with Claude Code
National WhatsApp helpline launched,
providing multilingual legal information to a country of 1 billion people
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
[**Adalat AI**](https://www.adalat.ai/) is a legal-tech nonprofit building justice technology for courts across India and the Global South, supporting judges and court staff with real-time multilingual speech-to-text and AI-powered translation with Adalat’s models. With Claude, Adalat AI accelerated its engineering capacity and launched India’s first AI-powered national case information helpline on WhatsApp—giving ordinary families the ability to understand their own court cases, in their own language, for the first time.
## With Claude, Adalat AI accomplished:
- 50–200% productivity gains across engineering teams with Claude Code
- Production-ready products deployed to real users in under 30 days, built by a single engineer using Claude Code
- Claude API intelligence layer implemented in 2 days; first working prototype in 1 week
- Bug resolution dropped from half-day investigations to under two hours
- National WhatsApp helpline provides multilingual legal information across the country
## The challenge: A justice system overwhelmed by delay
India has more than 50 million pending court cases. The average case takes more than 12 years to resolve. At the current pace, clearing the backlog could take centuries.
“India’s court backlog isn’t an abstract statistic, it shapes everyday life for millions of families,” said Adalat AI co-founder and CEO Utkarsh Saxena. “With over 50 million pending cases and average resolution times exceeding 12 years, justice often arrives too late to matter.”
The consequences are personal: people awaiting trial spending years in jail without conviction, farmers unable to reclaim seized land, and workers waiting for unpaid wages. With 76% of India’s prison population consisting of people awaiting trial, the burden falls hardest on the poor and marginalized. India has roughly 20 judges per million people, compared to 150–200 in developed countries. “Even saving 30 minutes a day per judge, multiplied across 4,000+ courtrooms, is equivalent to adding hundreds of judges to the system without hiring a single one,” said Saxena.
Beyond the courtrooms, litigants face a deep information access crisis. Most court portals have non-intuitive navigation, multiple CAPTCHAs, and content overwhelmingly in English—effectively unusable for low-income or non-English-speaking communities. Families often have no idea what is happening in their own cases.
## Choosing Claude for privacy standards
Adalat AI evaluated multiple models before selecting Claude Sonnet 4.5 and Haiku 4.5. “Claude consistently produced summaries that were both faithful to the source and genuinely readable for non-lawyers,” said Arghya Bhattacharya, Co-founder and CTO. “Other models either oversimplified, losing critical nuance, or reproduced the complexity without making it accessible.” Claude’s disciplined reasoning—staying within the document without speculating or providing legal advice—was noticeably stronger than alternatives.
“In our world, institutional trust compounds slowly and collapses quickly,” Bhattacharya said. “We chose Claude in part because Anthropic’s approach to data handling and privacy aligned with the trust standards we need to maintain with our government and judicial partners.”
## The solution: Claude Code for engineering speed, Claude’s API for accessible justice
Adalat AI turned to Claude on two fronts: Claude Code to accelerate internal engineering, and the Claude API to power a national WhatsApp helpline that puts court case information directly into litigants' hands.
**A national helpline on WhatsApp.** The WhatsApp chatbot, built on the Claude API, is India’s first AI-powered national case information helpline. Anyone in the country can search for their court case, check its status, review case history, see the next hearing date, and download orders—through a platform more than 500 million people in India already use daily.
Claude’s critical role is summarization and translation. Court orders are often lengthy, written in formal English legal jargon, and impenetrable to non-lawyers. A perfectly accurate English summary doesn’t help a Kannada-speaking farmer. Claude summarizes documents into clear, actionable takeaways and translates them into the user’s chosen language—currently English, Hindi, Kannada, and Malayalam.
“When you take a 15-page court order written in English legal jargon, and Claude summarizes it into three clear paragraphs in Kannada or Hindi explaining what was decided, what the litigant needs to do, and when their next hearing is, you’re transforming court records from inaccessible legal artifacts into actionable information,” Saxena said. “For the first time, a litigant can understand their own case without depending entirely on their lawyer or a paid intermediary.”
**Accelerating engineering with Claude Code.** The core engineering team uses Claude Code for architecture validation, feature development, rapid bug resolution, and an additional layer of code review. Adalat’s Zero-to-One Initiatives team—a rapid prototyping arm—staffs each initiative with a single engineer, with Claude Code as their force multiplier. The team runs 3 to 4 parallel initiatives simultaneously, each delivering fully functional products within 30 days.
“Not mockups or wireframes, actual working products that we put in front of court users to get real feedback,” Bhattacharya said. “This means we skip the intermediate step of showing designs. Our users can play around with a living product and give us concrete, grounded feedback.”
## The results: Faster engineering, accessible justice at national scale
With Claude Code, Adalat AI's engineering teams are seeing between 50 and 200% productivity gains. "For a philanthropy-funded nonprofit, that's an extraordinary multiplier on donor dollars,” Bhattacharya said.
The rapid prototyping team, which is shipping multiple new product lines simultaneously, is seeing gains of up to 200%, moving at the pace of a team three times its size. The core platform and engineering teams, which maintain and actively develop the product running in 20% of all courts in India every day, are seeing around 50% gains, consistently delivering output equivalent to a team 50% larger.
"Claude Code has been an absolute revolution internally,” says Bhattacharya. “As a nonprofit you're constrained in how many engineers you can hire, and the fact that you can boost productivity per engineer versus hiring more engineers is a huge resource optimization."
Combined with test-driven development practices, the result is a more robust codebase with fewer issues reaching production. Bug resolution dropped from half-day investigations to under two hours. The Claude API integration for the chatbot was implemented in 2 days, with the first working prototype operational within 1 week.
“The biggest implementation challenge wasn’t actually Claude,” Bhattacharya said. “It was the surrounding infrastructure: integrating with India’s fragmented court data systems, handling the WhatsApp Business API, managing multilingual flows, and building the case identification layer that sits upstream of the LLM. Claude was the part that ‘just worked.’”
Early user feedback has been strong. “They’re very surprised that this is accessible on WhatsApp,” said Saxena. “The idea that they can chat on WhatsApp and get the actual document and then also get it translated and summarized has been transformative.”
Looking ahead, Adalat AI plans to expand language support to 10 or more Indian languages and deepen integrations with state court systems. The team is already in conversations about expansion to Ghana, Kenya, and Zambia. “If the chatbot proves itself in India, the model is replicable across the Global South,” Saxena said. “The Anthropic partnership could scale with us into common-law jurisdictions serving over two billion people.”
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Advantage Solutions Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/advantage-solutions
Path: 18-Industry-UseCases/advantage-solutions.md
# Advantage Solutions gives frontline managers 70,000 hours back with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Retail Services
Company size:
Large
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Partner:
Tenex
Location:
North America
70,000+ labor hours redirected per year
from manual compliance checks to teammate training and floor presence
Scaled from 150 to thousands of users,
from executive-led pilot to enterprise rollout
If you've ever taken a free sample at a grocery store, an Advantage Solutions teammate probably handed it to you. Advantage is a provider of retail solutions for consumer packaged goods (CPG) brands and retailers across North America, serving as a link between 4,000 CPG manufacturers and the retailers where their products are sold. Its 60,000 frontline teammates demo products and restock shelves overnight across more than 90% of US zip codes. After an enterprise AI diagnostic in Q1 2026, Advantage began deploying Claude Enterprise across workforce operations, finance, and corporate communications to redirect manual hours toward training and customer-facing work.
## With Claude, Advantage Solutions:
- Is on track to redirect an estimated 70,000+ labor hours a year from manual event manager compliance checks to teammate training and floor presence
- Validated Claude through a 150-person executive-led pilot before scaling to thousands of users across the company
- Compressed a recurring weekly 10-hour finance forecast validation workflow to under 30 minutes
- Built a dynamic store-routing model in Claude Code now used in live client pitches
- Activated 50+ business unit champions building Claude solutions across finance, retail merchandising, and other functions
- Trained 150+ senior executives and leaders on Claude, including the CEO, with governance running through a CEO-sponsored steering committee
- Surfaced 100+ AI use cases organically across the business, up from 50 at the time of the diagnostic
## The challenge
## Turning scattered AI pilots into operational scale
Going into 2026, Advantage had AI experiments running in pockets across the company without a central owner. One demo business unit had automated 90% of its scheduling for thousands of daily shifts, but most teams were still experimenting independently.
The cost was diffuse. Advantage manages roughly 70 million labor hours a year across frontline operations like in-store product demonstrations, retail merchandising routes, and overnight shelf restocking. Tasks that take 20 or 30 minutes per event manager per shift, multiplied across thousands of locations, add up to hours that could be going to training, retention, and customer-facing work instead.
In early 2026, Advantage commissioned an enterprise AI diagnostic with Tenex, an AI transformation firm. The diagnostic surfaced more than 50 active AI use cases at varying levels of maturity and made clear that Advantage needed governance, fluency, and a clearer set of priorities.
“We needed a central force that was actually thinking about where we were spending time and resources, in order to deploy that in the organization,” said Bethany Miles, Chief AI Officer. “We want to get rid of some of the truly redundant manual tasks, and think about how we upskill our teammates to spend more time on training and being out on the store floor.”
Claude Enterprise
Put Claude to work across your organization. Help everyone think deeper, do more, and build securely.
[Read more](../17-Billing-Plans/pricing-enterprise.md)
## The solution
## Choosing Claude, starting at the top
Working with Tenex, Advantage chose Claude as one of the platforms to build around. “Our team worked closely with Advantage to explore single-player and multi-player AI opportunities,” said Arman Hezarkhani, Managing Partner at Tenex. “With their scale and reach, Advantage needed a platform with enterprise-grade power and reliability. Claude was one of the leading models we could stand up quickly at their scale.”
Advantage made two organizing decisions. The first was governance: the company stood up an AI office reporting into a CEO-sponsored group of C-suite executives that meets regularly to review the portfolio. The second was sequencing. "We needed to meet people where they were in their AI learning journey. We chose to invest in AI fluency starting from the top of the organization," Miles said. The executive leadership team would go through Claude training before anyone else.
“Every major shift in this industry has separated the companies that moved with intention from the ones that waited to see what happened. We chose to move with intention,” said Dave Peacock, CEO of Advantage Solutions. “We chose to start at the top, because you can't ask an organization to transform if its leaders haven't done the work themselves.”
Peacock is equally direct about what AI is for. “The way I think about AI is simple: it's an enabler,” he said. “It enables our teammates to do more meaningful work, our leaders to make faster and better decisions, and increasingly, it's going to enable us to show up for our customers in ways that truly set Advantage apart.”
After the executive team finished, the company ran a three-hour Claude session for the next layer of senior leaders. From there, a growing network of business unit champions began emerging across the pilot, building Claude solutions for their own functions. The pilot itself launched with 150 people. Tenex helped design the curriculum: a 101 orientation on chat, a 201 module on Claude Cowork for multi-source workflows, and a 301 module on Claude Code.
Inside the pilot, super-users emerged quickly. One member of the retail merchandising team built a store-routing model in Claude Code that is now starting to appear in client pitches. It’s also actively being piloted to engage current clients and sharpen their retail execution strategy. Advantage is turning the prototype into a deployable solution.
A finance super-user, Ash Gupta, Director of Financial Planning and Analysis at Advantage, was spending about 10 hours every forecast cycle on slides, commentary, and validation. He automated the assembly work in Claude, compressing it to under 30 minutes. “Claude took all of that off our plate,” said Gupta. “Now we're doing what finance is supposed to do: finding the insight and driving the decision. That's a meaningful shift for a team supporting a business of this size.”
The biggest workforce operations build is in event management. Each shift, an event manager overseeing in-store product demos checks off supply availability and compliance items with highlighters and paper, a 20-to-30-minute task. Advantage is building a tool, in part using Claude Code, that lets the manager take a photo of the cart setup and get a verified compliance check in minutes. Across the network, the company projects the automation will reclaim over 70,000 labor hours a year. "It means they could be on the floor more with our teammates, helping other teammates get training," Miles added. "It's giving us more meaningful work."
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
## The outcome
## 70,000 hours back, and a path to enterprise scale
The event manager compliance tool is on track to redirect over 70,000 labor hours a year from manual checks toward training and floor presence across the network. The retail merchandising routing model that started as one super-user's weekend project is now in client pitches. The finance forecast validation automation has compressed a 10-hour-per-week workload to under 30 minutes.
“Seventy thousand hours is not an abstraction,” said George Johnson, Chief Operating Officer of Workforce Operations and Demonstration Services at Advantage. “That's real people, real shifts, and real time that was going to paperwork and is now going back to our teammates. Those teammates are now training faster, staying longer, and being present on the floor. That's not an efficiency story. That's a people story. That's what this is all about.”
A related workforce operations push targets time to first shift for new hires. "There's a gap between saying yes to Advantage and starting your first shift, and we want to close it," Miles said. "The sooner someone's trained and on the floor, the better it is for them, and the better we show up for our clients." Claude Code is being used alongside Tenex to redesign communication channels with new hires and compress that timeline.
Claude Cowork has also become part of how the company communicates, including the company's first-ever shareholder letter this spring, which Peacock closed with a public AI diligence statement on Claude's role in refining it. Miles is applying the same pattern in the CEO office building out Claude Cowork as a working assistant that takes on day-to-day execution so she and Peacock can spend more time on higher-order work. "For anything that's pulling files, synthesizing, or creating workflows, that's where I use Claude Cowork," Miles said.
## Looking ahead
Advantage is now scaling Claude Enterprise from the 150-person pilot to thousands of users across the company. The rollout has expanded through marketing, communications, and other functions, and will continue through the end of 2026. Workforce operations remains the largest area of focus, and Advantage intends to apply Claude to operational opportunities across the business.
The company is also looking beyond internal productivity. “We see a lot of potential here,” Miles said. “It’s really opened the eyes of our leadership team, who have been really impressed with what Claude and Anthropic can do."
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Carvana turns Slack alerts into production fixes with Claude Tag
### How can a Boston restaurant owner pay people what they deserve and still keep the lights on?
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Advolve Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/advolve
Path: 18-Industry-UseCases/advolve.md
# Advolve automates digital marketing with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
North America
90% reduction
in operational work time
15% increase
in customer return on ad spend
Advolve, a B2B Service-as-a-Software company, uses Claude as the central orchestrator of their AI platform to automate the entire digital customer acquisition process, enabling companies to achieve human-level performance in managing multi-million dollar advertising budgets.
With Claude, Advolve is able to:
- Reduce operational work time by 90%
- Increase customer return on ad spend (ROAS) by 15%
- Project 10x revenue for 2025
- Manage millions of ads simultaneously
## Building an AI-native approach to digital marketing
Advolve, an AI-native company, approached digital marketing automation differently from the start. João Sobreira, co-founder, said, "Our company is AI-native, so we built our entire system around having a trustworthy AI to handle all of the features we had in mind." Their team recognized that traditional digital marketing workflows—spanning multiple platforms, creative assets, and data streams—demanded a fundamentally new approach.
"We started by generating static creative assets and copywriting, building an end-to-end system of AI agents that generate and evaluate each asset layer—background, art, fonts, copywriting—based on data from successful past ads," said Sobreira. "Then, we expanded to automate the entire cross-platform campaign configuration, deployment, and optimization, using machine learning to allocate budgets dynamically across platforms and adapt content for the best return on ad spend."
## Selecting Claude for enterprise-grade reliability
After evaluating multiple AI models, Advolve chose Claude for its superior capabilities in orchestrating complex systems. "Our main challenge was to create a complex system connecting multiple software, platforms, and data inputs—way beyond human capabilities," said Sobreira. "We needed robust validation mechanisms, reliable code generation support, and the ability to generate effective creative texts for copywriting. Claude consistently outperformed alternatives in our LLM evaluator testing."
The decision centered on Claude's:
- Advanced code generation for complex technical implementations
- Consistent reliability with lower hallucination rates
- Superior performance in technical validation tasks
- Comprehensive documentation and implementation support
- Sophisticated multi-platform workflow orchestration
## How Claude powers intelligent advertising
Claude’s reasoning capabilities help Advolve with:
- End-to-end workflow automation across advertising platforms
- Real-time data validation and process integrity checks
- Dynamic budget allocation and optimization
- Multi-platform content generation and deployment
- Complex decision-making for campaign management
"Since Claude powers our platform’s central reasoning, we can efficiently manage millions of advertisements simultaneously due to its processing speed," said Sobreira. "The integration was straightforward, allowing us to focus immediately on building our specialized workflows and features."
## Transforming results for businesses
Claude's impact has driven exceptional business growth for Advolve. With their AI-native approach, Advolve anticipates scaling significantly in 2025, managing ad budgets exceeding \$100M by year's end.
The system's effectiveness has attracted major enterprise clients. "Our platform achieves human-level ROAS when managing multi-million dollar budgets in under 30 days," said Sobreira. "We're trusted by some of the largest companies in Brazil, such as iFood and Cogna, validating our impact and scalability."
The transformation is even more dramatic for clients. Operations that previously required large teams now run efficiently with lean staffs while maintaining human-level performance.
## Building an AI-powered future for digital marketing
As an AI-native company, Advolve views the future of advertising technology through the lens of deep tech innovation. "We aim to transform the adtech industry by building a deep tech company through AI," said Sobreira. "We're focused on exploring fine-tuning capabilities to combine Anthropic's powerful models with our proprietary solutions."
Their partnership with Anthropic continues to evolve. Sobreira concludes, "We deeply value Anthropic's team—they're highly skilled and a pleasure to work with, making collaboration smooth and productive. Sobreira said, "Looking ahead, we're excited to host joint events in Brazil, bringing together influential companies to showcase our combined strengths.”
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## AES Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/aes
Path: 18-Industry-UseCases/aes.md
# AES accelerates renewable energy adoption with Claude on Google Cloud
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Partner:
Google
Location:
North America
96% faster
audit results generation
10-20% increase
in audit accuracy
AES, a global energy company, uses Claude on Google Cloud to automate safety audits and accelerate their mission of transforming the future of energy. By leveraging Claude's advanced natural language processing capabilities via Google Cloud, AES has:
- Increased audit accuracy by 10-20%
- Generated audit results 96% faster
- Reduced audit costs by 99%
## The challenge of scaling renewable energy asset management
As AES transitioned to renewable energy, their success created a new challenge: how to efficiently manage and maintain a vastly more complex network of power-generating assets. Dr. Sean Otto, Senior Director of Data Science and Analytics at AES, explained the scale of this challenge, saying, "With traditional power plants, you might have one large turbine generating a gigawatt of power. But with wind energy, each turbine only generates 1.5 megawatts, so you need 75 to match that output. Instead of maintaining one piece of equipment, we're now managing 75 separate assets."
This exponential growth in assets required a complete reimagining of AES' safety and maintenance processes. The company conducts about 1,550 internal safety audits annually, typically performed by employees whose primary roles are not auditing. These audits, which could take up to two weeks to complete, were becoming an unsustainable drain on time and resources. AES needed an innovative solution that could dramatically reduce the effort required for audits while maintaining or improving their accuracy.
## Why AES chose Claude on Google Cloud
For AES, Claude's capabilities and Google Cloud's robust infrastructure were key to scaling their safety audit solution securely and efficiently. Security was paramount. Running Claude on Google Cloud provided the enterprise-grade security AES needed for their sensitive data. As Dr. Marwan Sherri, Data Scientist at AES, noted, "Integrating Google Cloud with Claude made it easier to get approval to start API calls. Because it's already integrated and all security issues are addressed."
Another critical factor was performance. Sherri highlighted the importance of speed and accuracy, saying, "Claude is accurate and quick. We need this process to be 100 times faster than a human." Claude's ability to follow instructions precisely was essential for AES' multi-agent framework, and its support for higher API call volumes enabled better synchronization of their agent system.
Integration was seamless since AES was already using Google Cloud. As Sherri explained, "We're very familiar with Google Cloud. To launch anything through Google Cloud, we need an API call integration so we can integrate the tool inside Google Cloud with the project-based configuration to solve related issues like permission levels or the service account." This familiarity accelerated development and deployment of their AI-powered safety solution.
## How Claude on Google Cloud powers AES's AI auditor
AES developed an AI-powered auditing system using Claude on Google Cloud to automate their internal safety audit process. The system consists of three layers of AI agents:
1. Document processing agents that analyze audit documents and create tasks
2. Task breakdown agents that simplify complex audit tasks
3. Report generation agents that compile results and produce final audit reports
This multi-agent system powered by Claude on Google Cloud can process hundreds of pages of safety documentation, evaluate compliance, and generate comprehensive audit reports.
By using Google, AES leverages Google Cloud's infrastructure for seamless deployment and scaling.
## Transforming safety and efficiency
AES improved their safety operations by integrating Claude on Google Cloud into their audit processes. Audit reports that took two weeks to complete can now be generated in about an hour. This 99% reduction in audit time allows AES to conduct more frequent and thorough safety checks across their expanding renewable energy assets.
The increased speed hasn't compromised quality. AES has seen a 10-20% improvement in audit accuracy. Dr. Sherri noted, "These agents can't make mistakes due to their focus on details." This accuracy contributes to AES' core value of safety, ensuring reliable protection for employees and assets.
The cost savings have been equally impressive, with audit expenses reduced by 99%. This reduction allows AES to allocate resources more effectively, potentially enabling greater investment in renewable energy expansion and innovation.
## Looking forward to AI's role in accelerating renewable energy
AES sees generative AI as a transformative force in the energy industry. Otto emphasized, "The power of GenAI is in process improvement." By using Claude to automate complex processes like safety audits, AES can redirect their focus to innovation and expansion in renewable energy.
Dr. Otto envisions AI driving positive change in a traditionally conservative industry, explaining, "AI is important because it's driving innovation and pushing people to question traditional ways of doing things. We're reimagining processes that have been unchanged for decades." With Claude's advanced capabilities on Google Cloud, AES aims to streamline operations, manage more renewable assets efficiently, and ultimately accelerate the world's transition to sustainable energy.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## AI agents | Claude by Anthropic
Source: https://www.claude.com/solutions/agents
Path: 18-Industry-UseCases/agents.md
# Make AI agents your unfair advantage
With Claude, you can build AI agents that plan, act, and collaborate more effectively.
[Start building (opens in new tab)](../04-API-Reference/Other/usage-limits.md)[Contact sales](https://www.claude.com/contact-sales)
-
-
-
-
-
-
-
-
-
-
-
## Powerful, collaborative, and safe AI agents
Get superior reasoning and human-quality responses.
### Best model for AI agents
Claude outperforms other models in AI agent scenarios from customer support to coding.
### AI agents with a human touch
Claude’s conversational style leads to true collaboration between AI agents and users.
### AI that protects your brand
Claude ranks highest on honesty, jailbreak resistance, and brand safety.
Building effective agents
What the Anthropic Engineering team has learned from working with customers and building agents ourselves.
[Read more (opens in new tab)](https://www.anthropic.com/engineering/building-effective-agents)
3x
Reduction in code churn
## Build AI agents with the Claude Platform
Integrate Claude’s powerful AI capabilities into your apps and deliver production-grade agents faster.
Existing prompt
Classify all customer support tickets into the most relevant category. Here is the list of categories to choose from: {{CATEGORY_LIST}} Here is the content of the support ticket: {{TICKET_CONTENT}}
What would you like to improve?
Please include a rationale for the classification.
You are an AI assistant specialized in classifying customer support tickets. Your task is to analyze the content of a given ticket and assign it to the most appropriate category from a predefined list. You will also provide reasoning for your classification decision.
First, let's review the available categories:
\<category_list\>
{{CATEGORY_LIST}}
\</category_list\>
Now, here is the content of the support ticket you need to classify:
\<ticket_content\>
{{TICKET_CONTENT}}
\</ticket_content\>
Please follow these steps to complete the task:
– Carefully read and analyze the ticket content.
– Consider how the content relates to each of the available categories.
– Choose the most appropriate category for the ticket.
– Provide a detailed explanation of your reasoning process.
Use the following structure for your response:
\<classification_analysis\>
In this section, break down your thought process:
– Quote the most relevant parts of the ticket content.
– List each category and note how it relates to the ticket content.
– For each category, provide arguments for and against classifying the ticket into that category.
– Rank the top 3 most likely categories.
\</classification_analysis\>
\<classification\>
\<category\>Your chosen category goes here\</category\>
\<reasoning\>A concise summary of your reasoning for choosing this category\</reasoning\>
\</classification\>
Remember to be thorough in your analysis and clear in your explanation. Your goal is to provide an accurate classification with well-supported reasoning.
### Deliver more effective
AI agents
- Build agents and workflows with our API
- Test and refine prompts in the Workbench
- Build frontier capabilities into your agents
- Empower any developer to build AI agents
## Collaborate with Claude on coding tasks
Claude Code is an agentic tool. Developers work with Claude directly from their terminal, delegating tasks from code migrations to bug fixes.
[Explore Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Explore for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## See why industry leaders
choose Claude
[Start building (opens in new tab)](../04-API-Reference/Other/usage-limits.md)[See customer stories](customers.md)
-
> “Claude Fable 5.1 is the most capable model we've run on CursorBench 3.2, scoring 73.4% at max effort. We found it especially skilled at verifying its own work, allowing it to take on difficult coding tasks from start to finish.”
Sualeh Asif, Director of ML
-
> “As part of our ongoing evaluation of AI models, Claude Fable 5.1 delivered impressive results in our tests. Using Claude Code, it correctly identified the root cause of every broken build we tested, across all the effort levels. It also communicates more effectively than earlier Anthropic models, with updates that are more concise and easier to follow.”
Josh Boyer, Distinguished Engineer
-
> “Developers want agents that can take on real software work and finish it. In our testing across GitHub Copilot CLI and VS Code, Claude Opus 5.5 used among the fewest tokens and steps we measured. In VS Code, it solved more terminal tasks than Opus 5 in less than half the steps. More than making individual tasks more efficient, it’s making developers’ bigger projects more achievable.”
Mario Rodriguez, Chief Product Officer
## AI agent resources
[Start building (opens in new tab)](../04-API-Reference/Other/usage-limits.md)
See how other companies are building AI agents with Claude
Customer stories
Building effective agents
Engineering at Anthropic
Get started with our API
Developer docs
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## AirOps Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/airops
Path: 18-Industry-UseCases/airops.md
# AirOps doubles team productivity and ships agents in weeks with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
2x productivity across the team
Internal consensus from org-wide Claude Enterprise and Claude Code adoption
Prototype to production in weeks
Agent SDK eliminated orchestration overhead, accelerating development velocity
[AirOps](https://www.airops.com/) helps marketing teams at Ramp, Kayak, Chime, Carta, and Rippling understand how their brand shows up in AI search and create content to win more visibility. Claude powers both sides of the platform—generating long-form content that meets a rigorous quality bar, and evaluating it before it ships. AirOps works with customers to measure AI visibility, find high-impact content opportunities, and produce outputs at scale. In the last year, AirOps 5x'd its revenue and doubled internal productivity, with engineering moving from prototype to production in weeks after adopting the Claude Agent SDK.
## With Claude, AirOps achieved:
- 2x productivity across the team, with individual employees reporting 20 to 40 hours saved per week through Claude Enterprise and Claude Code
- Org-wide adoption of Claude, including Claude Code for building internal tools and apps, shared design system skills, and Claude Enterprise as the daily operating environment across marketing, sales, and engineering
- Prototype-to-production timelines compressed from months to weeks after adopting the Agent SDK
- Measurable results for customers using the AirOps platform, including a 3x citation rate increase and 89% time reduction in content creation for Chime, and a 300% content velocity increase for Carta
## The challenge
## Balancing creativity, accuracy, and performance at scale
Great content needs to reflect a brand's voice, deliver genuine information gain for readers, and perform well in search to reach its intended audience. Most models struggle to hold all three requirements at once, and often fall short on quality or perform inconsistently as prompts grow more complex.
AirOps scores every piece of content against dozens of checks before it publishes: paragraph structure, source citations, whether the core answer appears in the first 150 words. The platform needed a model that could handle both sides: generating content that met these standards and evaluating content against them before publication.
"There is always a healthy tension in great organic content," Alex Halliday, AirOps CEO, explained. "It needs to be a balance between brand, performance, and information gain. Most models fail to strike that balance, either struggling with creativity or instruction adherence."
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
## The solution
## Selecting Claude for voice consistency and coherence
AirOps benchmarks models against an internal quality framework that balances structure, accuracy, information gain, and discoverability. Claude consistently scored highest on the dimensions that matter most for marketing content.
"Opus consistently outperformed on what matters for marketing: natural writing, instruction following, and voice consistency across long-form content," Halliday said. "The team also found that Claude reliably handled complex requirements without losing coherence. That's a key factor for content workflows where a single generation step might involve brand voice guidelines, SEO constraints, competitive positioning, and factual grounding simultaneously."
AirOps also uses Opus and Sonnet models to help design and configure content workflows for customers within their platform.
## Building an agent runtime on Claude
Claude runs through AirOps as both the engine powering customer agents and as the tool the AirOps team uses to build and ship.
The workflow builder that powered AirOps' early customer results required a human to identify which page was underperforming, decide what to do, trigger the workflow, and verify the output. That works when you're updating dozens of pages, but most teams need to scale to thousands of pieces of content across multiple brands, channels, and competitive contexts that shift daily.
To help teams meet that scale, AirOps' product shifted from workflow tool to agent runtime, built on Claude and the Claude Agent SDK. AirOps started with Claude's API for content workflows, then adopted the Agent SDK to push further. AirOps agents use "playbooks": execution instructions that give agents dynamic, adaptive behavior. Claude interprets the playbook, decides which AirOps tools to call, and executes across sections rather than following a rigid sequence. Sub-agents from the SDK handle specific subtasks like research, drafting, and evaluation with isolated context windows.
"Sub-agents are a must-have for managing the context window," Halliday noted. "Context management has been the single biggest thing that improved our quality."
Hooks let them add determinism and validation at specific points in a workflow while keeping autonomous behavior elsewhere.
On top of the SDK, AirOps built a governed environment that controls what the agent knows, how it plans, what it can act on via MCP, what brand and quality rules it follows, and how it coordinates with other agents and humans.
"Prompts are portable," Halliday explained. "Any team can copy a good prompt. The harness that governs how agents operate, the brand context they draw from, and the decision history they accumulate? That provides compounding value to customers."
AirOps went from initial SDK prototype to production in weeks. "Previous orchestration frameworks were brittle. Setup decisions sometimes required full refactors, and testing different configurations took enormous effort," Halliday said. "Development with the SDK was straightforward and more powerful. Time to quality went from 60 hours to 5 hours."
The SDK also changed how the engineering team spends its time. The team now spends that reclaimed time refining outputs and catching edge cases before customers hit them.
"Before, we spent a lot of time rerouting LLM calls, updating schemas, and dealing with orchestration configurations whenever we made changes," Halliday said. "Now we focus on output quality and the human-to-agent experience."
Introducing Agent Skills
Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.
[Read more](https://claude.com/resources/articles/skills)
## The outcome
## 2x productivity and a new way of working
When AirOps polled their team on Claude's impact, the responses were specific. One team member reported completing two weeks of work in one week. Another described spending 15 to 20 hours per week in Claude Enterprise alone, plus 40 hours weekly in Claude Code. The consensus across the team was a 2x increase in productivity, with individual savings ranging from 20 to 40 hours per week.
Internally, AirOps built an org-wide skill that encompasses their full visual and web design system. Any team member can now generate on-brand assets, slide decks, and one-pagers without filing a design ticket. The AirOps MCP connector gives every employee direct access to brand voice and visual guidelines, product knowledge, and knowledge base content during creation. Infrastructure that would have taken months to build manually was embedded in daily workflows within a single quarter.
For customers on the AirOps platform, Chime saw a 3x citation increase with a 89% time reduction in content creation. Carta 4x'd quarterly top-of-funnel output (5 to 20 articles) with a 75% citation rate on AirOps-built pages. LegalZoom cut Reddit response workflows from 48 hours to under 30 minutes.
## Looking ahead
AirOps' agent runtime is currently in alpha with customers including Ramp, Carta, Klaviyo, LegalZoom, Xero, Vanta, and AssemblyAI, with general availability planned for May 2026. AirOps is building toward a future where their agents move from surfacing gaps in AI search visibility to acting on them autonomously, with the right human checkpoints built in.
"We're building toward a world where an agent identifies an underperforming page, drafts updated content grounded in brand voice, and publishes it, with a human only needing to confirm strategy and provide edits when needed," Halliday added. "Claude is central to that vision."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
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- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Airtree Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/airtree
Path: 18-Industry-UseCases/airtree.md
# How a \$2 billion venture fund made Claude Cowork its shared firm infrastructure
[Try Claude](https://claude.ai)
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
Airtree is a venture capital firm backing founders in Australia and New Zealand, with \$2 billion in funds under management and a portfolio of 130+ companies including Canva, Airwallex, and Linktree. We spoke with Jackie Vullinghs, Partner at Airtree, about how the fund rolled out Claude Cowork across teams and built it into shared firm infrastructure. The following conversation has been edited for length and clarity.
**Anthropic: Before Claude Cowork, what was creating the most friction in how your team worked day to day?**
**Jackie Vullinghs, Airtree:** Our biggest operational pain point wasn't access to information; it was that it was scattered across many tools. Google Workspace, Slack, Notion, Affinity, Sigma, Webflow, Typeform, Canva. We had everything we needed to produce board reports, portfolio updates, market research, and marketing materials. In practice, pulling data and synthesizing insights across platforms was slow, fragmented, and inefficient.
We'd made ad-hoc dashboards, created new Slack channels, consolidated reporting, and tried new ways of working to share context and avoid duplication. But inevitably we're still missing a trick when it comes to seamlessly connecting with and utilizing all the information, data, insights, and existing materials at our disposal.
We pride ourselves on moving fast with conviction, coming well-prepared for meetings so we can focus on building relationships with founders. When you're digging through fragmented data, trying to find the right file, and doing individual research for each of the eight back-to-back meetings you have that day, that's all time that could have been spent on deeper diligence, tailored portfolio support, and getting to know founders.
**Anthropic: How did the team first start using Claude, and what made you decide to roll Cowork out fund-wide?**
**Vullinghs:** We're a bunch of builders and tinkerers who love to play around with new tools, so when Cowork came out in January, lots of the team were quick to jump on it. Over the winter break, a few employees got hooked on Claude Code. They saw dramatic improvements in productivity when creating Skills to automate routine tasks and do the things on their to-do list that never got done. Onboarding the whole team to the terminal felt hard, though.
When Claude Cowork launched, the accessible UI made it easy for the team to onboard and reach their "a-ha moment." Our Data Lead built a one-hour course tailored to our different functions. Each step compounded. We started with the basics, connected tools we already used, and built up to creating Skills. By the end, the team's reaction was genuinely enthusiastic, unlike typical tool rollouts. Not "this seems useful" but "this is going to change how I work."
We saw that using Cowork across teams multiplied its value. Skills built by one person could be used by everyone. Cowork became shared firm infrastructure rather than just an individual productivity tool.
**Anthropic: Had you evaluated other AI tools before landing on Cowork?**
**Vullinghs:** We'd spent a year exploring various AI and automation tools, but seats and subscriptions quickly add up, especially when only used for one step in the workflow rather than end to end.
The real turning point was watching people in our investment and operations teams, who aren't technical but are curious enough to vibe code on the weekends, start using Claude Code seriously and seeing meaningful productivity gains from automating the repetitive tasks in their week. The capability was there, but bringing it to the rest of the organization through the terminal was a technical barrier we needed to remove.
Cowork provided that. We didn't want to retrofit how we work around a new tool, and Cowork meets the team where they already are, in Google Docs, Granola, and Slack.
**Anthropic: Walk us through a workflow that's become part of the team's regular routine.**
**Vullinghs:** We created a board meeting preparation Skill that reads all the board materials in a portfolio company's Google Drive folder, searches Slack for company references and updates, browses the web for recent competitor news and market developments, and looks at the public market comparables in its competitor set. From there, it cross-references this information against the previous board preparation to track what's changed, what commitments were made, and what's outstanding.
We have another Skill that pulls in company-specific insights, adding business model context, key financial metrics, the competitor set, and recurring watch items specific to that company.
We use our Board Summary Skill to cross-reference the notes captured during the board meeting with the prep documents to identify items that were covered and outstanding. Two key outputs after the board meeting are a Slack summary and a detailed meeting record. When the user says "Send," a roughly 250-word summary is sent to a Slack channel. The meeting record acts like an analyst agent, updating the board prep with everything we learned and saving it to the relevant Google Drive folder.
**Anthropic: Where has Cowork had the most impact on the investment workflow?**
**Vullinghs:** The judgment, conviction, and founder relationships that define great venture investing will always be human, but that's why automating the knowledge work that consumes most of an investor's week matters so much. Every hour spent on research and preparation is an hour not spent with a founder.
Cowork has had the most impact on tasks with a narrow, explicit scope that we do routinely, like meeting preparation. The value of AI in a workflow like ours isn't replacing judgment; it's in protecting the time and space for it.
**Anthropic: What concrete results has the team seen?**
**Vullinghs:** For our investment team, market and competitor research that would have taken two days can now be done in minutes. Board meeting summaries that took 30 minutes to write are now done in two minutes. Pre-meeting research that takes an hour a day is now done in minutes.
Our marketing team saves two hours a month on reporting. We provide Cowork CSVs of results from our platforms that are used to populate our reporting dashboard and to share a summary of key insights, like month-over-month comparisons, for the team to discuss. We spend less time creating reports and more time analyzing insights and exploring how we can iterate on and improve our strategy.
**Anthropic: What can Airtree do now with Cowork that genuinely wasn't possible before?**
**Vullinghs:** We've always punched above our weight, whether that be on the volume of pitches we review, the inbound we manage, or the LP relationships we maintain. Getting that done to the quality standard we hold ourselves to has always involved significant manual work. Using Cowork hasn't changed what we do but it has changed what we can do with the time it gives us back in our day.
The clearest example is founder meetings. We meet thousands of companies every year, and our company research Skill means we can go deep from the very first conversation rather than spending it on introductions. Our founder surveys tell us they choose Airtree because of the depth of our relationships and understanding of their business, and Cowork is a tool we use to reinforce that.
**Anthropic: What's surprised you about how people across the firm have picked up Cowork?**
**Vullinghs:** The team self-organizes around building new Skills and workflows, rather than waiting to be shown what's possible.
Our Head of People created a detailed prompt to help people write their self-reviews. We track goals, metrics, and one-on-ones in Notion alongside our performance framework. Cowork triangulates that context to form a view of performance, wins, and areas for improvement calibrated to our frameworks and goals. The result: we spend more time on reflection and better feedback conversations, not on the writing itself.
Our Head of Marketing and Comms took a dense media briefing document and turned it into an interactive quiz app for spokesperson interview preparation that pulled out key messages, insights, and data points to prompt the spokesperson to think through their responses rather than just passively read a brief.
**Anthropic: You've connected Cowork to a lot of tools the team already uses. What's been the biggest win?**
**Vullinghs:** We've connected Cowork to most of the tools the team relies on day to day: Notion, Slack, Google Drive, Affinity, Gmail, Granola, Harmonic, Canva, and Webflow. The biggest wins have come from making it easy to surface information that was previously siloed across those systems.
We've found that Claude Cowork's value scales with the number of systems you connect it to. I've built a personal CRM with Claude Code that is connected to Cowork through a custom MCP, so others on the team can query it.
**Anthropic: Airtree handles sensitive information across the investment lifecycle. How does Cowork fit within those requirements?**
**Vullinghs:** We need to be deliberate and transparent about how AI is used in our workflows, especially when handling sensitive information. Key to this is ensuring the people whose information we hold know there's always a human in the loop when it counts.
All content generated by Claude Cowork must be verified and reviewed by a human before it’s used for decision-making or published. Cowork underwent an initial assessment by our IT Security, Risk and Compliance managers before use, and we maintain a record of usage for accountability. All users complete training on responsible AI use, with our IT and Security Manager providing ongoing guidance to ensure we meet our obligations to protect sensitive data.
**Anthropic: You published your internal Cowork onboarding course through Airtree's Open Source VC library. What response have you seen?**
**Vullinghs:** Open Source VC is built on a simple idea: anything that helps founders shortcut company-building firsts is worth sharing openly. We published our internal Claude Cowork onboarding course so any team could use it. At the time of writing, it's been downloaded 700-plus times from individuals at startups, scaleups, other funds, legal firms, and huge enterprise companies. It's a useful reminder that the desire to get up to speed on these tools cuts across company stage, sector, and roles.
**Anthropic: Where do you see the most untapped potential for Cowork at Airtree?**
**Vullinghs:** We are just scratching the surface. We planned an internal hackathon where the team pitches Cowork workflows to build. Some of the ideas so far include a portfolio snapshot portal that gives anyone in the firm an instant read on a company's performance and key updates, a travel briefing tool that automatically compiles everything you need to know about the meetings and events in your itinerary, and automating our fund analysis reporting to capture movements across periods, explaining what drove changes and producing summary reports needed for quarterly and half-yearly reviews.
How to create Skills
Follow our step-by-step guide to write custom skills that extend Claude's capabilities with real examples and practical patterns.
[Read more](https://claude.com/resources/articles/how-to-create-skills-key-steps-limitations-and-examples)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Alexa+ Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/alexa-plus
Path: 18-Industry-UseCases/alexa-plus.md
# Claude and Alexa+
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
U.S. rollout
starting in the next few weeks, with wider availability coming
Best-in-class
jailbreaking resistance and advanced safety capabilities
Today, we're announcing that Claude models are helping power Alexa+. This collaboration is part of our ongoing partnership with Amazon to deliver advanced AI technology to businesses and consumers around the world.
Teams from Amazon and Anthropic worked closely throughout the past year. Our Chief Product Officer, Mike Krieger, led a team that helped Alexa+ to get the full benefits of Claude's capabilities.
Consistent with Anthropic's commitment to trust and safety, Alexa+ is able to take advantage of our best in class capabilities, such as our advanced jailbreaking resistance.
Alexa+ accesses Claude through Amazon Bedrock. It will start rolling out in the U.S. in the next few weeks, becoming more widely available in the coming months.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Amazon Connect Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/amazon-q-in-connect
Path: 18-Industry-UseCases/amazon-q-in-connect.md
# Amazon Q in Connect transforms customer service for agents and customers with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Partner:
AWS
Location:
North America
61 languages
supported without additional training
10-15% time savings
on every customer contact
Amazon Connect uses Claude to power their AI-driven customer service assistant, Amazon Q in Connect, that serves two critical groups: customer service agents who need real-time support to resolve complex issues, and end-customers seeking immediate self-service across voice and digital channels.
With Claude, Amazon Q in Connect:
- Empowers agents with real-time AI assistance to handle complex cases
- Provides end-customers with instant, personalized self-service options
- Supports customer service in 61 languages without additional training
- Helps customers like Orbit achieve 10-15% time savings on every contact
## Meeting the needs of agents and customers
Amazon Q in Connect addresses two fundamental challenges in customer service: how to help agents efficiently handle complex support requests while maintaining quality, and how to give end-customers immediate answers without long wait times. Support teams face mounting pressure, with agents spending significant time searching through documentation and disparate applications while customers wait for answers.
"Amazon Connect has always had self-service solutions. Since day one, we've aimed to integrate AI to improve both the agent and customer experience with faster resolutions, avoiding unnecessary escalations, and resolving issues on the first contact," said Jack Hutton, Principal Product Manager for Amazon Q in Connect. While traditional AI works well for certain scenarios, more complex interactions involving language nuances and ambiguous questions can benefit from more sophisticated AI capabilities, allowing organizations to better support both their agents and customers when needed. The team needed a more sophisticated solution that could both assist agents and directly serve customers.
## How Claude powers personalized support experiences
Amazon Q in Connect leverages Claude to enhance customer service:
For Agents:
- Real-time AI assistance for handling complex customer inquiries
- Automated documentation search and relevant information surfacing
- Suggested responses based on customer context and history
- Recommended actions for the agent to take
For End-Customers:
- Instant, conversational self-service options across multiple channels
- Natural language understanding to disambiguate complex customer issues
- Personalized responses and recommendations based on their history and context
- Seamless handoff to agents when needed
Shared Capabilities:
- Real-time response analysis that automatically identifies customer intent
- Multi-turn disambiguation that clarifies complex needs through dialogue
- Customizable prompt templates for unique voice, policies and workflows
## Transforming experiences for agents and customers
Integrating Claude has improved support operations on both sides. "For one customer pilot, their average handle time actually increased. But this is because agents who normally would just transfer away hard contacts could now solve them," said Jack Hutton, Product Manager at Amazon Q and Connect. The impact extends beyond just handle times—businesses like Orbit have reported 10-15% time savings on every customer contact through AI-assisted support.
For end-customers seeking support, this means faster and more consistent experiences. Instead of waiting 30 minutes for answers, they receive instant, personalized responses based on their full context and history. When they do need to speak with an agent, they connect with someone better equipped to help thanks to AI assistance, avoiding transfers and repeat explanations.
### Building the future of AI-powered customer service
Amazon Q in Connect is transforming customer service by handling routine inquiries while enabling human agents to focus on complex problem-solving and relationship building. "Businesses will use generative AI, Q included, to tackle ambiguous and highly-fluid self-service use cases. This enables human agents to focus on complex issues that require expertise, enhancing customer satisfaction and employee development," said Hutton.
Through this dual focus on empowering agents and serving end-customers directly, Amazon Q in Connect with Claude is transforming how businesses deliver customer service, making it more efficient and effective for everyone involved.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Amira Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/amira
Path: 18-Industry-UseCases/amira.md
# Amira helps millions of students master reading with the Science of Reading and Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Location:
North America
10 billion words
read aloud and analyzed worldwide
70% faster
reading growth for students
Amira Learning uses Claude to power key new features of their AI reading technology, helping millions of students develop reading comprehension skills and background knowledge through individualized, conversational learning experiences.
With Claude’s assistance, Amira:
- Listens to and understands students with any accent or dialect. Amira has listened to more than 10 billion words read aloud worldwide.
- Decides, in the moment, how to coach a student, providing hundreds of science-based interventions that support reading growth.
- Implements voice-based AI dialogues and comprehension conversations for elementary students
## Advancing Comprehension: A Complex but Critical Step in Reading Development
As Ran Liu, Chief AI Scientist at Amira, explains, “Reading proficiency is a critical challenge in education, with millions of students struggling to develop the comprehension skills essential for academic and life success.”
Amira addressed this challenge by designing an AI-powered reading assessment and personal tutoring technology with advanced children’s speech recognition. While Amira excelled for years at teaching foundational word recognition skills, opportunities remained to enhance instruction and tutoring on comprehension—understanding meaning, making inferences, and connecting ideas—and knowledge building through reading.
"When LLMs emerged, we saw an opportunity to expand our AI capabilities to teach reading comprehension in a dynamic and natural way, just like an expert human tutor would,” said Liu. The challenge was to create AI that could engage students in sophisticated educational conversations about texts while maintaining strict safety standards for young learners. This required intersecting cutting-edge technology with deep pedagogical expertise.
## Why Amira chose Claude
Amira selected Claude after rigorous testing revealed its superior performance for educational applications. "We conducted extensive benchmarking across a variety of commercial and open-source models and found that Claude performed exceptionally well," said Liu. The model consistently earned high scores from human content experts who evaluated the quality and educational value of its generated dialogues, making it the clear choice for Amira.
In Amira's selection process, safety was equally important. Liu noted, "We know Anthropic prioritizes safety and accuracy in their models. Amira operates on private, secure AI systems. The data students generate stays within our secure infrastructure and is not accessible by external AI providers. When a student uses Amira, their data is never shared with or used to train any public AI models or third-party foundation models,” emphasizing how critical this is when developing technology for young students.
Claude's leading language capabilities further distinguished it from competitors. Liu explained, "Claude has consistently performed well with language tasks, making it well-suited for the dialogues that power comprehension tutoring in Amira.”
## How Claude powers Amira's reading comprehension
Amira uses Claude to enhance reading comprehension in several ways:
- **Generating comprehension dialogues**: Claude powers experiences where Amira asks students thoughtful questions about passages they've read, focusing on skills aligned with educational and state standards.
- **Content analysis**: Claude analyzes texts to match specific comprehension skills with appropriate passages. For example, it might select a story with a vivid and rich setting to exercise the skill of explaining the influence of the setting on the plot.
- **Creating instructional content**: Claude generates questions, hints, and response pathways that maintain pedagogical rigor while ensuring an individualized learning experience.
“We use a closed-loop system where Amira selects from a curated set of dozens of possible responses after each student turn,” Liu explained. “These responses are pre-generated and carefully reviewed offline using Claude. This design enables dynamic and engaging interactions while maintaining strict control over educational quality and safety. Importantly, Amira never does public LLM inference during student sessions. We are fully FERPA-compliant and committed to protecting student data—we do not send identifiable information to any external machine learning services.”
## Transforming reading education with AI-powered conversations
Claude has strengthened Amira’s ability to develop students’ comprehension skills through responsive, research-based instruction. Teachers have shared enthusiastic feedback about how effectively Amira engages with students and adapts to their needs in real time. Liu noted, "Teachers are amazed that Amira can understand and respond to their students appropriately. It makes students feel heard and provides excellent modeling of responses."
Multiple independent research studies demonstrate that Amira drives far greater reading growth than other leading reading technologies. Students reading with Amira experience 70% faster reading growth and a minimum of 7+ extra weeks of growth in one school year.
For students, these AI-powered dialogues provide scaffolding where they need improvement, helping them build understanding of specific passages while developing broader comprehension skills.
## Building the future of AI in education
Liu envisions AI supporting educators rather than replacing human teaching, noting "We need to work closely with teachers, administrators, and literacy coaches – the people who are closest to the students. AI should assist teachers, and teachers’ needs should drive the use cases of AI."
Amira plans to continue enhancing their technology with Claude's capabilities, particularly by training the LLM to exercise more Science of Reading expertise. Liu shared, "Developing a Claude model with deep science of reading expertise would be transformative," noting this could significantly enhance multiple aspects of the product.
By combining the science of reading with the power of AI, Amira and Claude are equalizing access to effective literacy instruction and opening doors for millions of young students. In a world where literacy is fundamental to success, this collaboration embodies the promise of educational equity through the thoughtful application of AI.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Anything Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/anything
Path: 18-Industry-UseCases/anything.md
# Anything builds coding agent for 1.5 million users with Claude Agent SDK
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
800,000+ apps
created in five months
91-96% agent success rate
with complex product builds from databases to App Store deployment
A non-technical founder built and is already selling a full recruiting platform. A creator with no engineering background published a social app to the App Store. Across [Anything's](https://anything.com) platform, 1.5 million users are turning ideas into working software products without writing code. Anything’s AI agent, powered by Claude and the Agent SDK, handles the full build: databases, backend logic, mobile deployment, App Store submission, and payments.
## With Claude, Anything achieved:
- 800,000+ apps built in the last five months by users, many of whom have never written code
- 91-96% agent success rate—measured by completion rates, agent self-reports, and user feedback—with complex product builds from databases to App Store deployment
- Evolution from simple single-page tools to full-stack, multi-platform applications with backends, mobile apps, API and AI integrations, and product paywalls
- Implementation in days rather than weeks
- Internal adoption of Claude across support, inbound sales, product feedback analysis, and codebase improvement
## The challenge
## Closing the gap between idea and working product
The goal of helping non-technical people create software predates Anything's current stack. Before Claude, the models they relied on were prone to outages. The team ended up building multi-stage code generation pipelines—calling separate agents to produce code and manually splicing it in—and relying on RAG pipelines to locate relevant code and package documentation, leaving little room to focus on the actual product. Single-page applications were achievable. But a production-quality product with databases, integrations, and mobile deployment was a different problem entirely.
Serving a non-technical audience raised the bar further. The agent couldn't just produce code: it needed to handle complex workflows reliably, correct its own errors across long building sessions, and maintain quality throughout. "It was unclear how to go from simple tools to something much deeper," says Marcus Lowe, co-founder of Anything. “Once AI models reached the level of reliable instruction following, parallel tool-calling, and consistent tool reliability, it became clear how it could fit into our stack and help us evolve from simple solutions to something that could support more complex product creation.”
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The solution
## Why Anything chose Claude
Anything ran structured evaluations across several criteria: compliance with user instructions, ability to build relatively complex applications, performance across many rounds of tool calling and error correction in long conversations, and precision and recall with minimal hallucinations. "Claude models came out on top in those evaluations, so they became the best fit for our agent architecture," Lowe said.
The evaluation went beyond raw generation quality. Anything's architecture gives the agent full visibility into the user's stack, including runtime behavior, not just the codebase. That design requires a model with strong tool calling, reliable reasoning across many steps, and consistent coding quality. “Anthropic's specific focus around coding abilities is what drove Claude to the top for us,” said software engineer Ahmad Jiha. “The warmth and personality of Claude models resonates with our users. That's why we default to Claude in the product.”
Claude's performance in those areas let the team shift their focus from keeping the AI functional to launching a better agent experience. "Reliability at scale was also important, and that allowed us to focus more on building the agent and solving the full user job rather than just making the AI function,” Lowe said. “The warmth and personality of Claude models resonates with our users. That's why we default to Claude in the product.”
Built with the Agent SDK, the team had Claude integrated in a day. Opus 4.6's performance was strong enough from the start that they didn't need the weeks of testing and iteration they'd typically budget for a new model.
91-96%
agent success rate
## The outcome
## From prompt to a published app
Claude runs throughout Anything's stack: the core product-building agent, subroutines within it, and internal processes that improve development workflows. What distinguishes Anything from simpler code-generation tools is scope. Rather than producing isolated snippets, the agent handles entire product-building workflows end to end.
"There is a baseline level of quality needed to move from simple or single-page applications to multi-page, full-stack apps that integrate many libraries and cover a wide range of use cases," Lowe said. In practice, that meant unlocking full-stack, multi-platform applications with backends, mobile apps, API and AI integrations, and product paywalls. "Claude helped us reach that level of quality, which allowed us to support much more complex applications and deliver a better overall user experience."
The results show up in what users ship: Shane, a non-technical founder, used Anything to build PipelinePro, a recruiting ATS and client-intelligence platform with Zoho Recruit sync, candidate scoring, AI interview bots, and a client portal. He's already demoing and selling to customers. Laurent, a French film director, launched Telefan, a streaming app helping people discover thousands of hard-to-find French TV films, with voice-driven discovery. A user with no engineering background built The Collective, a social app for making friends and meeting people in the Philadelphia area. Another user is creating an AI radio station where listeners can generate music through the ElevenLabs API and earn royalties when their tracks are played, with a discovery marketplace in development.
In the last five months alone, users have built more than 800,000 apps, with the agent maintaining a 91-96% success rate as measured by generation completion rates, agent self-reports, and in-product user feedback. Beyond the customer-facing product, Anything uses Claude internally to power agentic workflows across support, inbound sales, product feedback analysis, and improving parts of the company's own codebase with Claude Code.
## Looking ahead: Long-running agents at scale
Anything is building toward more advanced agents capable of massive parallelization and long-running processes. The team expects user-built apps to increasingly become self-improving as the agents grow sophisticated enough to handle complexity that users previously managed themselves.
"We're building toward agents that can work on multiple parts of a product simultaneously," Lowe said. "We're just seeing the beginning. The apps our users build will start improving themselves."
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Apollo Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/apollo
Path: 18-Industry-UseCases/apollo.md
# Apollo accelerates outbound sales at scale with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
35% boost
in meeting bookings with Claude messaging
5M+ messaging
actions per month
Apollo helps thousands of sales teams convert prospects more effectively by combining AI-powered personalization with an end-to-end sales engagement platform.
## **With Claude, Apollo has enabled:**
- 35% boost in meeting bookings when leveraging Claude-powered messaging
- 15% increase in customer retention rates
- 5M+ Claude-powered messaging actions per month
- 76% preference rate for Claude-powered messages in blind testing
- 80% reduction in email writing time for sales reps at FLO EV Charging
- 40% decrease in prospecting time for account executives at Qualytics
## Transforming traditional sales outreach
Sales engagement platforms have long helped companies find, engage, and convert prospects. However, scaling personalization without sacrificing quality remains elusive. Apollo faced this challenge head-on, supporting thousands of customers from startups to enterprise teams needing genuine and relevant outreach, not generic and impersonal.
With the emergence of large language models, Apollo recognized an opportunity to transform how sales teams communicate. Tyler Phillips, AI Product Lead at Apollo, explained, "When LLMs came on the scene, it unlocked three things for us: Improving the underlying data layer for better lead discovery, enabling smarter prospect research, and fundamentally enhancing the quality of sales messaging.”
Early experiments with other AI models fell short. Competing LLM providers offered AI capabilities, but Phillips noted that "the technology can be very powerful, but it's not very accessible." For Apollo's user base, who "don't want to spend all day thinking about outbound," the writing quality of initial AI implementations wasn't there.
## Testing reveals Claude as the superior writing model
Apollo's path to Claude started with a systematic evaluation. Phillips, who personally chose Claude for his own writing, designed a rigorous test to identify the best model for their platform.
"We conducted a blind test, evaluating models across four metrics: accuracy, clarity, relevance, and tone," Phillips said. Despite initial concerns about costs due to their high messaging volume, the results were decisive.
Claude 3.5 Haiku emerged as the clear winner, achieving a 76% preference rate among Apollo users—significantly outperforming competitors. "Haiku had the highest preference rate by far," Phillips explained. The impact wasn't just theoretical. "When we deployed it in production, we saw a drastic retention spike, from 20% to 23%, solely driven by the model change."
## Building intelligent sales workflows powered by Claude
Apollo's integration of Claude goes beyond simple message generation. The implementation weaves multiple data sources together, creating personalized outbound messages that resonate with prospects.
Claude powers several critical components:
- **AI Copywriter Model**: Claude 3.5 Haiku generates all AI-driven outbound messages, from personalized emails to follow-up sequences. When users click to create a message, Claude crafts compelling copy tailored to each prospect's industry, role, and interests.
- **Signal Aggregation**: Claude combines data from Apollo's database with external signals like recent news, company events, and hiring patterns. This creates messages referencing timely, relevant information about each prospect.
- **Voice and Tone Matching**: Claude learns each salesperson's unique writing style and adapts all generated content to match their authentic voice and preferred tone by analyzing samples of users' past successful emails.
- **Messaging Templates**: All of Apollo's pre-built sales templates use Claude for dynamic content generation. Whether using a cold outreach template or a re-engagement sequence, Claude ensures each message feels personalized rather than templated.
"We use external tools to pull signals and our internal data, then Claude aggregates them to generate messages in your tone and voice, relevant to the target persona," Phillips said. "It functions as our intelligent aggregation model."
## Driving measurable impact for sales teams
Claude's AI messaging directly impacts Apollo's performance metrics. Apollo customers using Claude-powered AI messaging book more meetings than those who don't.
"Sales reps using Claude power-up messaging book 1.35x more meetings than reps using traditional email methods," Phillips reported.
Sales representatives report significant efficiency gains across the board. Dan Vovan at FLO EV Charging found "Apollo's email creation tool cut my writing time by 80%." Conner Eagleton at Qualytics saw similar results: "Apollo's AI prospecting tools cut my prospecting time by almost 40%."
The impact extends beyond efficiency. Jesse D'Agostino from Growth Marketing Firm captured the broader benefit: "Apollo.io's AI Copywriter tool has saved me countless hours by actually writing emails that get responses. My engagement rates jumped about 20% with key accounts since implementing these tools."
## Envisioning an AI-enhanced sales future
The future Apollo envisions keeps humans at the center. "I believe in human plus AI versus replacing humans," Phillips said. "We're creating a cohesive end-to-end experience where Claude acts as your teammate."
The company is pushing beyond simple automation toward genuine assistance. Their next frontier involves building an agentic system that can execute actions through Apollo's APIs, answer product questions, and guide users through complex workflows.
While others race toward automation, Apollo doubles down on augmentation—making sales professionals more effective without replacing the human insight that drives successful selling. With Claude, they're bringing sophisticated writing capabilities to tens of thousands of sales professionals who need to scale personalized communication without losing the personal touch.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## AppFolio Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/appfolio
Path: 18-Industry-UseCases/appfolio.md
# AppFolio streamlines property management communication with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
North America
3x adoption
rates due to Claude 3 Haiku's faster response times
11 hours weekly
saved by property managers on communications
AppFolio, a technology leader powering the future of the real estate industry, uses Claude in Amazon Bedrock for AI-assisted responses and task automation across Realm-X, the embedded generative AI solution within its platform. This helps its property management customers save time on routine communication while maintaining secure and professional service for the over eight million residents they serve.
With Claude, AppFolio was able to:
- 3x adoption rates due to Claude 3 Haiku's faster response times
- Help property managers save an average of 11 hours weekly on communications
- Process over half a million AI-suggested responses
- Reduce message response time by an average of 26 seconds
## Meeting the unique challenges of modern property management
Property management teams face a complex web of daily communications, from urgent maintenance requests to sensitive policy discussions. A single interaction might require checking lease terms, verifying maintenance history, and coordinating with multiple vendors—all while maintaining a professional tone. According to Teddy Ho, Principal Product Manager at AppFolio, property managers spend up to half their workday on communications with residents, owners, and vendors.
Managing these communications requires more than just quick responses. Property managers must maintain detailed records of every interaction, understand complex residential histories, and make quick decisions about maintenance dispatch. A simple maintenance request might require checking for duplicate tickets, reviewing maintenance history, and coordinating vendor schedules—ensuring clear, professional communication with the resident. With thousands of these interactions happening monthly, property managers needed a way to maintain quality while scaling their response capabilities.
## AppFolio's journey to AI-powered property management
AppFolio's adoption of Claude builds on years of AI investment and innovation. "We've been investing in AI for over five years now, starting with traditional ML," said Christfried Focke, Chief Scientist. "About three years ago, we started investing in a platform approach to democratize AI across all our product development teams."
This platform-first strategy proved crucial when generative AI emerged. By centralizing critical functions like ML ops, security, and data governance, AppFolio created a foundation that any team could leverage safely. "It's made it less onerous on our developers who may not be ML experts," explained Focke. "They can now implement AI in a safe and sustainable way, which has really accelerated our impact to customers."
To further enhance their AI capabilities, AppFolio chose to implement [Claude through Amazon Bedrock](https://aws.amazon.com/bedrock/claude/). "The security part is very important, as well as being able to test models quickly," said Focke. "Amazon Bedrock lets us test new models the day they're released. It's become an essential part of our development process." This centralized infrastructure, combined with Amazon Bedrock's broad set of capabilities, allows AppFolio to rapidly test and deploy new AI features while maintaining enterprise-grade security and compliance. enables AppFolio to quickly adopt new Claude models while maintaining strict data protection standards.
## Why AppFolio chose Claude in Amazon Bedrock for intelligent, secure communication
Early in their gen AI journey, AppFolio saw adoption drop off due to slow response times with their initial solution. When testing showed response latency was impacting user engagement, they turned to Claude 3 Haiku. “When Haiku came out, that actually was a big time saving, paired with some changes on our infrastructure, we really made a big revamp in the experience particularly when it comes to latency. We almost tripled our adoption,” said Ho. The team also found Claude 3.5 Sonnet's ability to process nuanced context proved essential for more complex property management needs. “We're seeing a much higher acceptance rate with Sonnet because the model can be more informed and make more intelligent responses.”
This combination of speed, intelligence, and security through Amazon Bedrock's robust infrastructure enables AppFolio to quickly adopt new Claude models while maintaining strict data protection standards.
## How Claude powers intelligent property management
AppFolio's Realm-X Messages platform leverages two Claude models for different communication needs:
- Claude 3 Haiku handles high-volume, rapid-response scenarios where speed is critical for most general inquiries
- Claude 3.5 Sonnet manages complex communications by:
- Incorporating resident history and current situation
- Checking for existing maintenance tickets where applicable
- Incorporating property-specific policies and amenity information
## Transforming property management efficiency and professionalism
The impact on property management teams has been transformative. Beta customers (property managers) report saving about 11 hours per week on communications alone, with the system saving an average of 26 seconds per message while ensuring appropriate tone and context.
Beyond time savings, Claude helps property managers handle complex resident interactions with confidence. Ho said, "Not everyone's a great writer. Users say this actually helps them navigate challenging situations, especially when answering the same question for the twentieth time in a day and need to maintain composure."
Property managers are using their reclaimed time to focus on higher-value activities. Ho said, "We've seen the full range of benefits. From teams getting more important tasks done to employees having better work-life balance."
## Building the future of AI-enhanced property management
AI's impact on property management is transformative, but AppFolio sees this as just the beginning. Through their partnership with Anthropic and Amazon Web Services, they're pushing beyond simple automation to fundamentally reimagine how property managers work. Their vision is a future where AI partnerships enable every property manager to focus on what matters most—building stronger communities while delivering exceptional service at scale.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Armanino Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/armanino
Path: 18-Industry-UseCases/armanino.md
# Armanino builds AI-powered accounting tools with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
North America
65% reduction
in time spent on manual writing tasks
2 weeks
from idea to production for new AI-powered tools
Armanino, one of the largest accounting firms in the United States, uses Claude on Amazon Bedrock to transform its accounting and consulting services with AI. By integrating AI into its workflows, Armanino is significantly reducing manual tasks, improving client communication, and accelerating innovation across its audit, tax, and consulting practices. These improvements have allowed Armanino to deliver faster and spend more time on high valued items that benefit their clients. Some of these benefits include estimated time savings in audits such as:
- 65% reduction in time spent on manual writing tasks
- 60% decrease in follow-up clarifications needed
- 2 weeks from idea to production for new AI-powered tools
## Revolutionizing accounting with AI
Armanino helps organizations solve their most complex audit, tax, and consulting challenges. Traditionally in the industry, these services have been highly manual, often leaving clients with limited visibility into the process. AJ Yawn, Partner in Charge for Product and Innovation at Armanino, is spearheading an initiative to change this paradigm.
"We want to lead the industry on adopting AI for critical accounting workflows," shares AJ. His team of software engineers is building a platform that will put AI capabilities at the fingertips of everyone at the firm, from auditors to consultants.
## Rapid innovation with Claude and Amazon Bedrock
To support its ambitious AI goals, Armanino chose Claude on Amazon Bedrock. The firm had already built its modern server-less architecture on AWS, making Bedrock a natural fit for deploying AI applications.
"Claude immediately stood out when we were looking at all of the models available on Bedrock," AJ explains. "The models in the Claude 3 model family felt like the first AI models that allow you to communicate like a human."
Maliq Lawrence, Product Manager at Armanino, led a formal evaluation of the models available on Bedrock. "Many of the other LLMs we’ve evaluated produce responses that are too robotic for our use cases—and would not meet our expectations for using in customer-facing workflows," Maliq notes. "Claude is different, it provides a really personalized feel."
The product and engineering team found Claude easy to use, allowing them to quickly build, test, and deploy new capabilities. Their first AI-powered product, a tool for auditors to request documents from clients, took just two weeks to go from idea to live production.
"It's insane how easy it is to power very complex use cases with Claude," AJ adds.
## Streamlining audits and improving client communication
Armanino's new AI-powered request tool streamlines a process that historically consumed significant time and caused stress for both auditors and clients.
Previously, when clients sent incorrect documents, auditors had to manually write rejection emails, often requiring senior auditor review. This process took 10-15 minutes per rejected item, with 50-75 items typically rejected per audit. Multiplied across thousands of audits each year, this represented a substantial time sink and source of frustration.
The new tool leverages Claude to automatically generate formal notes explaining why a document is incorrect and providing detailed guidance for clients. "We needed this Claude-powered experience to act like a seasoned auditor," AJ explains.
"We're able to provide Claude a small prompt and it gives us a really nice personalized text, about three to four sentences, that delivers exactly what we need from the client in order to fulfill this request," Maliq adds.
## Significant time savings and improved confidence
Even with their first Claude-powered use case, the team was able to generate substantial value across the organization, the expected benefits are:
- 65% reduction in time spent writing rejection notes
- 60% decrease in the need for follow-up clarifications
- Thousands of hours saved across the firm annually
- 90% of users report feeling more confident when using the AI-assisted feature
“When we demoed our Claude-powered document request explainer, you could see the users’ eyes immediately light up,” AJ recalls. “We received glowing feedback. We were even told that the feature would change our users’ lives.”
## Looking to the future
Armanino's AI lab is already at work on new features to support testing and documentation workflows. "This is really just the start for us," says AJ.
With its innovative use of Claude and focus on solving real-world problems for both staff and clients, Armanino is well-positioned to lead the accounting industry into the AI-powered future.
> We evaluated every foundation model available on Amazon Bedrock. Claude is the consistent top-performer. It hallucinates a lot less, and the quality of the output is significantly better than any other model we’ve evaluated. It’s simply night and day.
— AJ Yawn, Partner in Charge, Product & Innovation, Armanino LLP
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Artemis Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/artemis
Path: 18-Industry-UseCases/artemis.md
# How Artemis helps security teams cut incident resolution time by 96%
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Startup
Product:
Claude Platform
Partner:
AWS
Location:
North America
90% increase in detection coverage
with environment-specific detections built and tuned from day one
300+ custom Claude skills powering internal development
creating a flywheel between engineering velocity and product capability
[Artemis](https://artemissecurity.com/) is a cybersecurity startup building an AI-native protection platform that delivers real-time detection and automated response for enterprise security teams. Artemis deeply integrated Claude into its platform, from the core reasoning that powers its security agents to the engineering workflows that build and maintain them.
## With Claude, Artemis delivers:
- 90% increase in detection coverage, with environment-specific detections auto built and tuned from day one
- 96% reduction in mean time to resolution, eliminating multi-hour investigations and producing structured, evidence-cited attack reports and response options in under five minutes
- 300+ custom Claude skills powering Artemis’ internal development, creating a flywheel between engineering velocity and product capability
- Environment-specific intelligence within 24 hours of initial integration, highlighting security posture gaps and cloud spend optimization opportunities
- Detection building and threat hunting in English, no specialized query skills required
## The challenge
## The gap between threats and defenses
AI-powered threats can now run from initial access to data exfiltration with minimal human intervention, outpacing an entire generation of defensive technology. Traditional security stacks, built on static rule sets and manual investigation workflows, weren't built for this.
The problem runs deep. A skilled detection engineer in any security organization might write a few rules per week, each requiring intimate knowledge of the log source, the attack technique, and careful tuning to minimize false positives. When new SaaS tools get adopted or configurations change, those rules fall behind. And when a detection *does* fire, what follows is hours of manual work: copying IP addresses into threat intelligence tools, pulling cloud logs, cross-referencing across disconnected systems. Most alerts turn out to be benign.
"You can't bolt intelligence onto a fundamentally static architecture," says Dan Shiebler, co-founder and CTO, at Artemis. "You have to start over, with AI as the reasoning engine, not an add-on."
How security teams use Claude
Claude helps security teams investigate threats, validate findings, and resolve issues faster.
[Read more](https://claude.com/solutions/security)
## The solution
## Why Artemis chose Claude
Artemis evaluated multiple model providers before building its platform on Claude, using Opus 4.7, Sonnet 4.6, and Haiku 4.5 within the platform. Security workflows demand something specific: following complex multi-step instructions with precision, reasoning across large volumes of evidence, and producing structured output where every conclusion cites specific supporting data.
"The depth of Claude's reasoning capability, combined with Anthropic's commitment to safety and the enterprise trust of Amazon Bedrock, has been a fundamental piece in how we designed Artemis' platform," says Shachar Hirshberg, co-founder and CEO at Artemis. Every customer runs in a SOC2-compliant dedicated single-tenant environment. Customer data is never shared across tenants and is never used to train models.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The outcome
## How Artemis uses Claude to protect customers
Rather than applying generic rules, Claude-powered agents build a living model of each customer's environment: every entity, asset, behavioral baseline, and cross-source relationship. That context is what makes detections effective. When a new event arrives, Artemis evaluates it against the full context of the user, system, and organization, not just a static set of rules. Integration takes less than an hour, and customers begin receiving environment-specific intelligence within minutes of connecting their first data source.
When a detection fires, Claude-powered investigation agents take over: formulating hypotheses, querying across log sources, correlating signals, and producing reports with severity assessments and clear chains of reasoning. Deep domain expertise for each log type (Okta, AWS CloudTrail, Entra ID, Crowdstrike) is encoded into each investigation, regardless of which analyst is on shift. Before Artemis, one enterprise customer's security team averaged two hours per investigation. The same cases now produce structured, evidence-cited reports and response actions in less than five minutes. A global financial services customer went from initial integration to over a hundred environment-specific detections within the first week, covering credential access, lateral movement, and persistence techniques their previous tool missed entirely.
"The investigation backlog for our customers didn't shrink. It disappeared," says Hirshberg. "We help them go from triaging a fraction of alerts, hoping the ones we skipped were benign, to having every single alert investigated with the same analytical rigor. We also use Artemis internally to protect the company."
Analysts can also query their security data in English, asking to see suspicious commercial VPN usage across their organization, then follow up to review a detailed report, maintaining context across the interaction. They can build new detections through conversation and investigate specific alerts without having to know SPL, SQL, KQL, or any other domain specific language.
## Looking to the future
What's less visible but equally important: Artemis uses Claude not just in the product, but to build the product. 100% of the engineers work with Claude Code as a core part of their development workflow. Over 300 custom Claude skills encode the team's operational playbook, from creating new detectors to managing infrastructure and reviewing code. Internal tools become product features. The engineering team ships faster the more it builds.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Asana Claude Managed Agents case study | Claude by Anthropic
Source: https://www.claude.com/customers/asana-qa
Path: 18-Industry-UseCases/asana-qa.md
# How Asana built AI Teammates on Claude Opus 4.6
[Try Claude](https://claude.ai)
Case Study: Asana
Read more about how Asana supercharges work management with Claude.
[Read more](asana.md)
Asana recently launched [Asana AI Teammates](https://asana.com/product/ai/ai-teammates), powered by Claude Opus 4.6 **a**nd [Claude Managed Agents](https://claude.com/resources/articles/claude-managed-agents). We sat down with Arnab Bose, Chief Product Officer at Asana, to discuss his thoughts on collaborative agents and why Asana chose Claude as their model layer.
## How does Asana think about the role of collaboration in AI agents?
**Bose:** The assumption in the market is that collaboration is a constraint on autonomy. We think that's backwards. We’ve seen autonomous agents struggle with work-related tasks they're given, not because the models aren't smart enough, but because the agents lack the context to execute well.
The industry defaulted to individual-first because it's the easiest problem to solve technically. What breaks at enterprise scale is coordination. AI actually increases the coordination tax. With an AI agent, a marketing manager can draft a brief in five minutes, but they still run into bottlenecks with rounds of reviews and syncing with a launch timeline that multiple teams depend on. When every person has their own AI assistant working independently, you create more fragmentation, not less. Collaboration is what makes real autonomy possible.
## How do AI Teammates actually work within Asana? Walk us through the experience.
**Bose:** It's designed to feel like adding a new team member, but one that's fully onboarded on Day 1. An AI Teammate has its own Asana account, just like any other colleague. You assign it a task, @mention it in a comment, or trigger it through a workflow rule, and it goes to work.
Take our Campaign Brief Writer. A marketer creates a request with the objective and target audience. The AI Teammate picks it up, pulls relevant context and drafts a structured brief the team can review. What used to take days of back-and-forth becomes a fifteen-minute review cycle. The key difference is that AI Teammates don't generate and disappear. They operate within the same project structure, permissions, and workflows your team already uses.
Building a custom AI Teammate doesn't require engineering resources or technical expertise. You describe the role, give it instructions, and point it at the right projects. A compliance team can stand one up to review submissions against regulatory checklists. An HR team can build one to triage employee requests.
## Why did Asana choose to build AI Teammates on Claude?
**Bose:** We evaluated available models carefully—AI Teammates uses a multi-agent architecture, and we use different models to accomplish different takes. The most important is the top-level agent responsible for coordinating a Teammate's efforts, and here Claude stood out for the quality of its reasoning, particularly when it comes to understanding nuanced, context-rich work scenarios. Work management isn't just about processing text. It requires interpreting goals, understanding dependencies between tasks, recognizing what's blocking progress, and communicating clearly with the humans in the loop. By using different Claude models in the various subagents, we're able to optimize for speed, reasoning power, or balance between the two—whatever it takes to move work forward.
We've been especially impressed by its ability to handle multi-step workflows, for instance, an AI Teammate that reviews an entire project's task history, identifies patterns in what's falling behind, and drafts a targeted status update with recommended next steps. That level of synthesis and judgment is what sets Claude apart. Claude Managed Agents removed a lot of the undifferentiated heavy lifting for AI Teammates. That let our product team stay focused on the things only we can build—enterprise-grade integration with how teams actually work in Asana.
## Your team has been building on Claude for a while now. Were there capabilities in Claude that changed something you couldn't have built a year ago?
**Bose:** We were early Claude adopters. In our experience, advancements in more recent models show that Claude excels at instruction following, with careful attention to detail that ensures our customer requests are followed to the letter and no further. This means that you can trust your AI Teammates won't surprise you by going beyond what you ask. Claude is also the best trained model at using Agent Skills, and we’ve used Skills to dramatically cut development time for core features like document editing in Microsoft Sharepoint & OneDrive. By combining Claude with the data in Asana Work Graph, AI Teammates are able to go from very basic customer requests to surprisingly complete pieces of work.
## Can you share a specific example of how an AI Teammate fits into a team's regular workflow?
**Bose:** Cross-functional launches are inherently complex. Marketing, product, engineering, and enablement are all working toward the same date. The coordination overhead is massive.
The Launch Planner AI Teammate takes on that coordination layer by living inside the workflow. It monitors progress across workstreams, flags dependencies, reports on status, and proactively surfaces what needs attention. Now the human program manager goes from spending hours stitching together spreadsheets to reviewing a structured summary and making decisions.
**Anthropic: CIOs are worried about agent sprawl: too many bots, no visibility, unpredictable costs. How should enterprises be thinking about governance?**
**Bose:** That concern came up in nearly every early enterprise conversation. CIOs told us they had dozens of point-solution bots scattered across departments. There’s no single view of what the AI was doing, and nobody could answer "what happens if something goes wrong?"
Three principles shaped our approach. First, admins control whether users can access AI Teammates, and users control which ones are active, what they access, and what actions they take. Second, every action is recorded in task history, so it's visible and auditable. And finally, customer data is never used to train models, so you don't need new governance policies to use AI Teammates.
**Anthropic: Where should an agent act on its own, and where should it always come back to a human?**
**Bose:** Our principle is that AI Teammates should be autonomous on execution, but humans own the decisions. Drafting a brief, triaging requests, flagging compliance gaps — that's execution work the AI Teammate handles on its own. When there's a judgment call, it surfaces the decision to a human with the context they need. Teams can adjust how much autonomy an AI Teammate has based on the stakes involved.
**Anthropic: What's the vision for where AI Teammates go from here?**
**Bose:** Over time, we see AI Teammates becoming more capable across complex multi-step and multi-app workflows, learning from team patterns, and proactively identifying opportunities to move work forward by integrating with additional applications that Enterprises use. And we’re going to make them even smarter by using Agent Skills to extend and systematize the work that Teammates are able to do. The vision is that people spend their time on the creative, strategic, high-judgment work that drives the business. Not AI that replaces people, but AI that works alongside them as a true teammate.
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Asana Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/asana
Path: 18-Industry-UseCases/asana.md
# Asana supercharges work management with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
North America
Years to weeks
engineering development cycles with Claude
10x faster insights
data-driven decision making with Asana AI
Asana, a leading enterprise work management platform, powers their Asana AI offering with Claude for its 150,000+ global customers. Their innovation continues to prove that AI is no longer just a tool, it’s a teammate that can advise teams on where to focus, action work and workflows, and adapt to how an organization works.
With Asana AI, customers can:
- Get AI-driven insights across teams and tools to focus on the work that matters most
- Automate tasks and orchestrate complex workflows at scale with AI
- Use AI that adjusts to their company’s changing needs and goals
## Improving work management with AI
In a world of disconnected teams and tools, Asana found the biggest challenge for teams was coordination of work, and answering questions like who is doing what by when, and why. With Asana, teams can connect the goals set at the top of their organization, to the strategic portfolios put in place to achieve them, all the way to the cross-functional projects and individual tasks that will support those strategies. This fuels their mission to help humanity thrive by enabling the world’s teams to work together effortlessly.
Building on this foundation, Asana saw an opportunity to further revolutionize work management through generative AI. In choosing an LLM, Asana needed a provider that shared their commitment to ethics, transparency, and trust while delivering cutting-edge technology.
Bringing Asana’s Work Graph and Claude together, Asana found an ideal partner in Anthropic, whose commitment to ethical AI development aligned perfectly with their vision. "Asana and Anthropic have pursued the same goals since the beginning," says Paige Costello, Head of Product for AI at Asana.
Asana integrated Claude into their proprietary Work Graph® data model through collaboration in Anthropic's Early Access Programs. The Asana Work Graph is a unique data model that captures work-related relationships, context, and information across an entire organization. This provides the necessary structure that allows AI to access the context needed to surface reliable, accurate insights.
Eric Pelz, Head of Technology for AI at Asana, emphasizes the importance of integrating AI into existing workflows, saying, "The most effective way to adopt AI across your team is in the context of your existing work and processes. Rather than redefining how you work from first principles, you can build on top of how you already collaborate, utilizing AI to remove bottlenecks, add helpful insights, or even preemptively escalate to get support."
By combining Claude's capabilities with the Work Graph's understanding of organizational relationships and processes, Asana creates an intuitive platform that enhances team collaboration.
## Integrating Claude's capabilities into Asana's core features
Asana AI leverages Claude for several key features, including:
- **Smart workflows built with AI Studio:** Build workflows with AI agents to pass off your team’s busy work
- **Smart goals:** Draft more effective goals and standardize them across your entire organization
- **Smart chat**: Surface insights and recommendations across work and tools to action work faster
- **Smart status:** Automatically draft status updates that identify risks, roadblocks, and open questions across projects, portfolios, and goals
- **Smart summaries:** Keep up with tasks, projects, or portfolios, and gain proactive insights to stay updated on your most important initiatives
AI features are integrated into Asana's interface, making it easy for users to leverage Claude without disrupting their workflows.
## Empowering 150,000+ companies with AI-driven productivity
Asana cultivates customer relationships as strategic partnerships, collaboratively shaping products that not only achieve Asana's objectives but also lay the foundation for mutual long-term success.
This approach extends to their AI implementation, where they're running beta programs to explore custom workflows, proactive insights, and process improvements.
Claude's capabilities within Asana AI keep teams aligned and accountable through smart features like automated status updates, intelligent summaries, and personalized insights. This enables leaders to make data-driven decisions faster and adapt to changing circumstances more effectively.
The impact of these AI innovations is evident across Asana's customer base. Thanks to their rapid pace of innovation, they’ve been able to deliver AI to many of their customers over the past year. One global media and entertainment company turned to Asana to streamline their workflows for roadmapping and planning projects. Thanks to Asana they’ve improved C-Suite escalations, smoothed work handoffs, and automated request routing to the right projects and processes.
Another customer, a leading outdoor advertising company, is exploring AI to transform their creative request process. With Asana AI they are able to triage requests, deliver tailored recommendations on ad designs, and streamline their ad creation process. This means more time for their teams to focus on what matters – being creative.
## How AI impacts Asana’s business
Asana has achieved remarkable results for users by integrating Claude. AI features have increased goal clarity and productivity, and have helped reduce decision-making time for executives.
With Claude handling routine tasks and surfacing critical insights, users can focus on strategic work that drives their organizations forward. Asana is supporting a future of work where teams can maximize their creative and strategic potential by delegating tedious parts of their workflow to AI.
## Future innovation with Anthropic
Asana's partnership with Anthropic has accelerated their AI capabilities. Pelz shares, "What's cool about AI now is doing things we thought would require years of engineering effort, in just a few weeks with a small team; it's catalyzed how fast we can build features to help our customers."
Asana is committed to pushing the boundaries of AI-powered work management. Costello says, "We've always had an ambitious destination, and knew the technology and tools would evolve along the way."
By collaborating with Anthropic and leveraging Claude, Asana aims to redefine productivity and make teamwork effortless in the age of AI.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## ASAPP Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/asapp
Path: 18-Industry-UseCases/asapp.md
# ASAPP brings human-level AI to customer service with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
25-40% improvement
in core business metrics vs other AI models
61 languages
supported without additional training
ASAPP leverages Claude to power AI-driven customer service solutions—enabling businesses to deliver efficient, personalized help that enhances the customer support experience.
With Claude, ASAPP:
- Saw a 25-40% improvement in core business metrics compared to other AI models
- Eliminated the need for sensitive data redaction pipeline by using Claude in Amazon Bedrock
- Enabled more natural interactions in automated customer service
- Improved customer satisfaction through contextual conversations
## Meeting growing customer service demands securely
ASAPP has worked to transform contact centers using AI for over a decade. ASAPP's journey to Claude followed limitations with their initial foundational AI provider. Using this provider's models required implementing complex processes to identify and remove sensitive information before sending requests over the public internet—then reinserting that information into responses.
"This redaction process introduced errors that impacted the quality of our AI interactions," explained Michael Griffiths, Senior Director, Data Science at ASAPP. "The modified text made it harder for the AI to reason correctly and generate appropriate responses." This challenge was particularly acute in customer service, where accurate handling of personal information is crucial.
## Choosing Claude for security and reliability
The search for a more secure solution led ASAPP to Claude in Amazon Bedrock. Nirmal Mukhi, VP of AI Engineering at ASAPP, said, "A key advantage of accessing Claude in Amazon Bedrock is the enhanced security. Our requests never traverse the public internet and are encrypted end-to-end. We can handle sensitive customer data without compromise, which is essential for our enterprise clients."
Claude's alignment capabilities also emerged as a crucial differentiator. Gabe Maggiotti, Director of Machine Learning Engineering at ASAPP, said, "We have experienced that Anthropic has better alignment." Where other AI models might ignore instructions or make problematic assumptions, Claude adheres to defined parameters.
Alignment matters because ASAPP allows companies to instruct GenerativeAgent on how to help solve customer problems. Claude makes that task easier by obediently following instructions from business users and engaging customers naturally with clarifying questions when GenerativeAgent needs more information.
## Delivering measurable business impact
The switch to Claude in Amazon Bedrock has significantly improved ASAPP's GenerativeAgent. Compared to other AI models, Claude delivers a 25-40% boost in key business outcomes in production, varying by use case.
For businesses using ASAPP's platform, the impact extends beyond metrics. ASAPP can assure their enterprise customers that sensitive information remains protected by leveraging AWS PrivateLink for private API access and benefiting from Amazon Bedrock's no-data-retention policy. "We can pass these guarantees on to our customers, making them more comfortable with us as a provider," said Mukhi.
## Transforming the customer experience
The experience represents a fundamental shift in automated service for end customers. Mukhi noted, "As humans, we're used to speaking with automated systems in certain ways. We expect a very rigid, menu-driven system." However, ASAPP's GenerativeAgent solution, powered by Claude, changes this paradigm entirely.
Customers quickly transition from terse, command-like interactions to full, natural conversations within just a few exchanges. The platform maintains context throughout conversations, meaning customers don't have to repeat information. The interaction quality is so convincing that customers often ask mid-conversation if they're speaking with a real person, and saying "thank you" to GenerativeAgent at the end.
## The future of AI-powered customer service
While technology advances rapidly, ASAPP recognizes that organizational adoption takes time, creating a business process transformation involving millions of people requires careful, thoughtful implementation. "Claude fundamentally changes what's possible in automated customer care," explains Griffiths. "The ability to have nuanced, context-aware conversations through secure enterprise channels opens up entirely new possibilities for how companies and customers interact."
Through their partnership with Anthropic, ASAPP isn't just automating interactions, but entirely reimagining them. Their vision is a future where customer service roles evolve to focus on higher-leverage, uniquely human skills while AI handles routine conversations with unprecedented efficiency and humanity. As each natural, trust-building interaction demonstrates, they're not just transforming technology—they're transforming how millions of people experience customer service.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Assembled Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/assembled
Path: 18-Industry-UseCases/assembled.md
# Assembled transforms support operations with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
20% increase
in customer satisfaction while decreasing support spend
50% reduction
in escalations
Assembled relies on Claude for Assist, their omnichannel AI agent and copilot. Their holistic support operations platform enables industry leaders like Brooks, Warner Brothers, Robinhood, and Stripe to deliver great support at scale, coordinating humans in partnership with AI agents.
With Claude, Assembled Assist:
- Increased customer satisfaction by 20% while decreasing support spend
- Achieved over 50% reduction in escalations
- Improved cases solved per hour by more than 30%
- Automated over 50% of cases while maintaining 90%+ customer satisfaction
- Switched to Claude in 20 minutes during a critical outage
## Meeting modern support challenges with AI
Modern support teams face a challenge: how to deliver personalized, high-quality service at massive scale. The founders of Assembled encountered this challenge firsthand while building support systems at Stripe. "In the early days of Stripe, Patrick & John \[Collison\] would have people over to their apartment to do support tickets on rotation," said John Wang, co-founder at Assembled. "There's this perception that support is a cost center—yet every great company starts with this type of customer obsession. We've found over the years that it's a uniquely difficult problem to scale great support, as a business succeeds and gets more complex."
Assembled recognized that truly effective support requires thoughtful coordination between AI and human agents, while many competitors focus solely on automation and deflection. Wang notes, "A lot of new players are oversimplifying the support problem. They throw AI agents in the mix and think that will solve everything. We deeply understand the inner workings of customer support. Instead of deflecting low value, low complexity work, we've focused on building systems to better resolve so-called Tier 2+ complexity issues—issues that require analysis, actions, and empathy. Some of these issues can be automated end-to-end, and others involve giving human agents AI superpowers. Whatever it takes to result in a great customer experience.” Assembled’s deep understanding of support operations led them to build a product that goes beyond simple automation. Instead of replacing human agents, Assembled Assist coordinates AI and human efforts to deliver better customer experiences while reducing costs and complexity.
## Why Assembled chose Claude
Assembled selected Claude for its superior reasoning, reliability, and natural conversational tone. These qualities were tested during a critical competitor outage, when Assembled needed to quickly switch their platform to maintain service for their enterprise customers. "We moved all LLM workflows over to Claude in real time, which was huge for us because we could ride out a five to six hour outage without disrupting our customers," said Wang. "Claude performed so well that we're reevaluating our entire model infrastructure. The reasoning capabilities are significantly better, and the conversational tone feels much more natural even out of the box."
Assembled discovered Claude's value for internal operations beyond customer support applications. Wang said, "When we were using Claude internally, we used it extensively to help train our sales team on our product. Early on, our sales team was using the Claude Slack bot to answer product questions during sales calls. This was so effective that we now offer all employees a monthly LLM budget—they can choose any AI model, but many prefer Claude for its natural, empathetic interactions."
The team leveraged a sophisticated evaluation system to measure AI model performance. Every support agent response goes through the evaluation system, creating a golden dataset for comparison. When agents modify AI-generated responses, the system analyzes these changes to continuously improve accuracy. This approach helped achieve dramatic improvements—for one major customer, accuracy jumped from 62% to 90% across hundreds of categories.
## How Claude powers intelligent support operations
Assembled Assist uses Claude to enhance support through:
- Dynamic ticket categorization using meta-prompting that adapts to each customer's unique taxonomy
- Intelligent routing between AI and human agents based on case complexity and customer sentiment
- Multi-model architecture enabling seamless failover during outages
- Real-time response generation and enhancement
- Secure failover architecture for enterprise reliability
## Transforming support for leading brands
Assembled's impact goes beyond automation metrics—they're fundamentally changing how support teams operate. Wang said, "Even the leading AI companies still use human agents for their own support. The key insight isn't replacing humans, but transforming how they work. We're focused on identifying which tasks AI should handle, how to escalate effectively, and where human expertise adds the most value."
Their approach has gained traction with industry leaders. For these companies, maintaining high-quality support while scaling globally isn't just about efficiency—it's crucial for brand reputation and customer loyalty.
- **A leading consumer software company**: In just the first two weeks of using Assembled Assist, they saw material improvement in both average handle time per case and CSAT. They plan on automating at least 25% of all support tickets as part of a company-wide growth push.
- **Thrasio**: Automates over 50% of support tickets with Assembled Assist, which led to nearly \$2m in cost savings and a 50% decrease in full resolution time.
- **Honeylove**: Saw massive productivity and efficiency benefits after just 5 months using Assembled Assist – solves per hour increased by 54%, escalations decreased by 20%, and CSAT for AI-powered responses increased by 18%.
## Building the future of AI-enhanced support
Assembled is developing features to help companies deploy the right resource at the right time, using Claude 3.5 Sonnet for complex reasoning tasks and Claude 3 Haiku for high-speed operations. Their platform analyzes the skills required for different types of issues and automatically routes cases to the optimal handler—whether that's an AI agent or a human with specific expertise.
Wang concludes, "We're not just playing a deflection game, because support is more complicated than that. It’s also time-consuming and expensive work, especially at a global scale. We're building something that actually powers better, faster work for support teams and their customers; for example, we’re working on leveraging LLMs to take language barriers out of the global support delivery. Through their work with Anthropic, Assembled aims to make this vision a reality—transforming customer support from a cost center into a strategic advantage that builds stronger relationships between companies and their customers.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Athena Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/athena
Path: 18-Industry-UseCases/athena.md
# Athena Intelligence compresses weeks of enterprise knowledge work into hours with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
4–8 weeks to production
vs. 6–12 month industry standard
Compresses multi-step analyst workflows
from days to hours
How enterprises are building AI agents in 2026
New research from 500+ technical leaders reveals how enterprises are deploying AI agents—and why 80% already report measurable ROI.
[Read more](https://claude.com/resources/articles/how-enterprises-are-building-ai-agents-in-2026)
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
[Athena Intelligence](https://www.athenaintel.com/) is a startup that pairs an AI-native workspace with an autonomous agent to handle the repetitive, time-intensive parts of knowledge work. The company serves Fortune 500 enterprises, law firms, financial services organizations, healthcare systems, and government agencies. Claude powers the vast majority of autonomous work on the platform.
## With Claude, Athena Intelligence:
- Deploys production enterprise workflows in 4–8 weeks, compared to the 6–12 month industry standard
- Runs 10,000+ autonomous workflows weekly across its customer base
- Over 100k assets (email, pptx, xlsx, docx, etc.) created or edited every month across customers
- Compresses multi-step analyst workflows from days to hours
- Fully automated 400 monthly legal memos at a top-tier law firm, reducing 2–3 days of manual work to an overnight process
- Onboards new departments in hours after initial deployment, using natural language configuration instead of custom model training
## The challenge: Knowledge worker overload meets messy enterprise data
Athena's customers across regulated industries share a common set of problems. Analysts spend the bulk of their time on repetitive, low-value tasks rather than strategic analysis. Enterprise data lives across dozens of systems, and synthesizing it requires enormous manual effort. That data is also rarely clean. Poorly documented systems, legacy formats, and conflicting sources are the norm.
Traditional enterprise AI deployments take 6–12 months to go live, and regulated industries demand accuracy, transparency, and auditability at every step. "We needed a model that could reason through ambiguity, follow complex instructions, maintain quality across long workflows, and explain its reasoning within strict compliance frameworks," said Brendon Geils, Founder and CEO of Athena Intelligence. "Claude was the best fit."
## Selecting Claude for reasoning and safety
Athena selected Claude for its core intelligence layer based on capabilities that proved decisive in production.
"Claude reliably executes complex, detailed, multi-page instructions where other models drift or generate false information," said Geils. "This is the difference between an AI that demos well and one that operates in production." The Athena team said Claude also maintained consistent quality across workflows with dozens of decision points and hundreds of pages of context, while competitors degraded as complexity increased.
For enterprise environments where data is never perfect, Claude's judgment proved equally important. Geils noted that Claude makes professional-grade decisions about conflicting data sources, incomplete information, and when to ask for clarification, and that it explains its reasoning at every step, which is critical for audit, compliance, and legal work. "Anthropic's commitment to responsible AI aligns with our regulated customers' requirements and builds confidence among compliance teams," Geils said.
## The solution: From copilot to autonomous agent
Claude powers the core intelligence layer across every major Athena workflow, and the platform's evolution maps directly to Claude's generational improvements. During the Claude 3 era, Athena functioned primarily as a copilot, useful for individual tasks like querying data and drafting summaries, but multi-step workflows still broke down. With Claude Sonnet 3.5, instruction-following improved enough that Athena could reliably execute multi-step workflows described in plain English, eliminating the need for custom model training. With Sonnet 4.5 and Opus 4.5, the platform began planning, executing, adapting, and delivering end-to-end professional workflows. Sonnet 4.5 handles the bulk of autonomous workflows, while Opus 4.6 takes on harder problems like multi-entity financial modeling, deep legal research across large document sets, and compliance workflows that require high precision.
Athena built on Claude's API without any model-specific integration code. A new model version is a config update: validate against the test suite, update the model pointer, deploy. When Sonnet 4.6 launched, it was live on Athena within 30 minutes with no retraining, re-prompting, or downtime. "That's only possible because Claude's out-of-the-box instruction-following is strong enough that we've never needed brittle fine-tuned layers on top of it," said Geils.
## The results: Agentic workflows at scale
For Athena's customers, work that previously took days now takes hours. Workflows are configured using natural language system prompts, so business users can set up and adjust them without developers. At a Fortune 500 company, legal, HR, and finance teams had invested millions in competing platforms that couldn't deliver insights from fragmented legacy systems. Athena deployed a custom workflow solution, multi-department KPI dashboards, and a CEO productivity agent in four weeks, replacing a competing platform that had required 12+ months of implementation. The agent pulls from email, calendar, CRM, and financial reporting systems simultaneously to produce a daily executive briefing, all configured through natural language prompts rather than custom code.
At an AmLaw 100 law firm, Claude now generates and distributes all 400 monthly compensation memos end-to-end. The previous process, which involved Excel macros, individual PDFs, and manual drops into secure SharePoint folders with a two-person verification check, took 2–3 days every month. It now runs overnight with zero manual intervention.
A global food and beverage company came to Athena, with business units being renamed, databases being merged, and legacy systems full of conflicting records. A prior AI platform had failed on the same environment because it needed clean, consistent data to function. "Last year, we would say 'you need to clean your data first,'" said Geils. "Now, the agents are better than humans at handling messy data."
A leading global professional services firm went to production across multiple practice areas in eight weeks. "Athena's not a tool anymore,” said a technology lead at the firm. Across the platform, Athena's customers are now collectively running over 10,000 autonomous workflows every week.
Athena’s goal is proving AI can be “powerful, trustworthy, and genuinely useful at the world's most complex organizations,” Geils said. “Every improvement in Claude directly accelerates our product roadmap and improves customer outcomes.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Atlassian Claude and Google Cloud case study | Claude by Anthropic
Source: https://www.claude.com/customers/atlassian
Path: 18-Industry-UseCases/atlassian.md
# How Atlassian builds AI agents teams can trust with Claude and Google Cloud
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Partner:
Google
Location:
Australia
5 million+ agents executed
in customer business workflows each month
Millions of users on Rovo Chat
with Claude as a base agent model
[Atlassian](https://www.atlassian.com/) makes the software that teams use to plan, build, and ship their work together, including Jira, Confluence, and more than 20 other products used by over 350,000 customers worldwide. AI is now built into everything Atlassian ships, and customers are asking it to take on more of the real work itself. Claude handles the most complex and long-running of that work, on a platform built with Google Cloud.
## At Atlassian, Claude helps power:
- More than 5 million AI agents running in customer business workflows each month
- Rovo Chat, its in-app assistant used by millions, with Claude as a base agent model
- Rovo CLI, the primary experience for developer AI
- Rovo Max, an early-access mode of Rovo Chat, which plans, reasons, and executes across Atlassian tools taking on complex work.
- Rovo Studio, which uses a variety of models, including Claude (Opus 4.8 and Sonnet 4.6) for low code/no code agents and automations
## The challenge
## Agents customers trust with work that matters
Chatting with an AI assistant, asking it to summarize a thread or draft an update, still leaves the work to a person. Atlassian's customers want to hand that work to a trusted and capable agent instead: reviewing incoming contracts as a first line of defense, triaging support tickets, and surfacing new sales leads.
Handing an agent that kind of consequential, repeatable work raises a higher bar than chat. The agent has to use Atlassian's own capabilities from inside the product itself, the way a person does, in order for the business to trust the result. "We're good at building UIs for humans," said Sherif Mansour, Head of AI at Atlassian. "The next muscle is making sure those capabilities are usable by agents as well. How do I make sure agents are an equivalent customer of our software?"
Trust is hardest to earn where the work is most valuable: complex, long-running tasks where a wrong answer compounds the longer an agent works. It only gets harder as Atlassian opens more of its surface to agents, across hundreds of AI capabilities in more than 20 apps, and trust hinges on how they are deployed, what they can access, and what they return. Until agents earn it, customers won't hand them the work worth automating. "Scale, complexity, and trust seem to be the three biggest themes that keep coming up over and over again," Mansour said.
Claude on Google Cloud
Build advanced AI agents with Claude on Google Cloud.
[Read more](../04-API-Reference/Other/partners-google-cloud.md)
## The solution
## Putting Claude behind the hardest work
Atlassian put Claude behind the workloads where the cost of a wrong answer is highest. For its reasoning tiers, Claude stood out for consistent instruction-following, strong long-context handling, and dependable tool orchestration.
"We prioritize reliability in enterprise workflows,” Mansour said. “The Claude models are better at following complex instructions consistently and handling larger amounts of context without losing important details, especially where quality and trust matter a lot."
That work shows up first in Rovo Chat, the in-app assistant that helps customers move work forward inside Jira, Confluence, and the rest of the suite. Rovo Chat serves millions of users with Claude as one of its models, choosing the right tools and skills from among the thousands Atlassian has exposed. Claude also powers Rovo CLI, Atlassian's primary developer AI experience, and is also behind Rovo Max—a mode of Chat in early access—that takes a goal rather than a task and works until it reaches it. To do that, Rovo Max draws on Teamwork Graph, Atlassian's connected map of the billions of objects that span a customer's apps, and runs inside a managed environment where admins control its packages and network access. Many of Atlassian's customers are also software and IT teams, and Claude handles their code review and code generation, work that often calls for reading across large repositories. Some go further and hand a Jira ticket straight to a Claude-powered agent that picks up the work and carries it out.
Inside Atlassian, the same kind of work runs on Claude Code. It's used heavily across engineering, and a recent pilot extended it to non-technical teams, where product managers and designers used it to prototype, commit small code changes, and build custom internal apps.
## An open platform, built on Google Cloud
Claude runs on the internal AI platform Atlassian built to serve models across its products. At its center sits an AI model gateway built on Gemini Enterprise Agent Platform (formerly Vertex AI) as the primary routing path, managing and interconnecting AI workloads across providers. Atlassian scales that framework on Google Kubernetes Engine alongside Google Cloud's GPUs and TPUs. "In the world of AI, you cannot use one tool for everything," Mansour said. "Working with Google Cloud and Anthropic gives us the ultimate enterprise toolbox to automatically route the right workload to the right model at the perfect time." When a team builds a new capability, it writes its own evaluations, benchmarks models on quality and cost, and deploys whichever performs best.
Atlassian moved the platform behind its high-volume custom agents to Google's Gemini Flash family. "We have significantly reduced operational costs for our customers running continuous AI workflows on our platform," Mansour explained. "By using Gemini and Claude through Google Cloud, we hit a rare trifecta: costs dropped, quality improved, and latency remained optimized." Gemini Flash is now the default for those general-purpose customer agents, while Claude carries the complex, long-running work. When vendors retire models, the team swaps in newer ones without re-architecting. "A long-term roadmap in the world of AI is probably no more than three months these days," Mansour said. "What's most important for all organizations is how do you have your teams empowered with a set of tools to respond to change quickly."
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## Millions of agents, and one that made its own video
More than 5 million agents ran in customer business workflows in a single month, a figure that keeps climbing as customers drop agents into more loops across their workflows. Claude drives the most complex of those experiences.
What that looks like in practice came through in an internal Rovo Max demo. Someone handed the agent a Jira board and asked it to "create me an Instagram reel" for everything the team had shipped. It had no access to Instagram and no built-in way to make a video. The agent read the board, used Teamwork Graph to follow the linked context, and pulled in connected Figma designs and Google Docs. It found libraries to generate video, wrote its own script, and produced a reel with the right announcements, stopping only where it needed an Instagram account, which a human provided. “All of that is powered by Claude," Mansour said.
Where Atlassian takes this next rests on two problems it wants to keep solving for customers: their workflows and their context. The workflows already exist. "Our customers run billions, with a B, of workflows in Jira and Confluence," Mansour said, and the opportunity is finding the steps inside them where an agent can deflect a ticket, surface a lead, or cut the time a task takes. Context is the more durable problem, and the one Teamwork Graph is built to solve. "If you assume that every customer, including ourselves, has access to more and more intelligence every year, and the cost also drops at the same time, then what is the most sustainable differentiation any company can have?" Mansour asked. "It's just the context. It sounds like an abstract term, but the context is really just the knowledge they have everywhere."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### Rocket Money on building agents that fix their own code
### How Rocket Money built its personal finance agent with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Attention Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/attention
Path: 18-Industry-UseCases/attention.md
# Attention automates sales operations and accelerates revenue with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
1.6 million hours of admin work automated
freeing sales reps to focus on closing deals
Up to 40% improvement in win rates
reported by Attention customers whose sales teams trust Claude-generated outputs for coaching scores, CRM data, and follow-up emails
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
Sales reps spend a surprising portion of their day not selling. After every call, there are CRM fields to update, follow-up emails to write, notes to log. For organizations running thousands of calls, that accumulated burden becomes a serious drag on revenue. [Attention](https://www.attention.com/) set out to change that by building a platform of AI agents that automates the full administrative layer of sales. Not just transcription, but action.
## With Claude, Attention achieved:
- 10+ hours per week saved per rep on manual tasks
- 90% of post-call administrative work automated with near-human accuracy
- Up to 40% improvement in win rates, driven by AI outputs teams trust enough to act on in live deals
- 5x coaching efficiency improvement at AI healthcare leader Abridge
- Core scoring pipeline integration in under two weeks
- Engineering time shifting from output cleanup to new feature development
## The challenge: Moving beyond transcription for sales calls
The technical bar for an AI-powered sales platform is higher than it first appears. Transcription is easy. Reliable, nuanced sales intelligence is not.
Attention's platform evaluates calls against strict qualification frameworks like MEDDIC (Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain, Champion) without hallucinating details or producing advice too generic to act on. It analyzes patterns across thousands of conversations to surface why deals were lost to a specific competitor last quarter. "We realized early on that just transcription was not enough," said Stewart White, VP of Growth at Attention. "Sales teams did not need more text; they needed action.”
And because Attention automates customer-facing communications like follow-up emails, every output has to match the quality and tone of a skilled sales rep. If it doesn't, reps won't use it, and none of the downstream revenue gains materialize.
The model also had to handle scale: “We needed a model with a massive context window that didn’t degrade in performance as data volume increased,” said White. “We wanted to build a system that could not only hear a conversation but understand the nuance of sales methodologies, identify churn risks before they happened, and autonomously update a CRM like a top-tier sales rep would."
## Why Attention selected Claude
Attention tested several leading models before choosing Claude as the reasoning engine of the product. The deciding factor was tone. Sales communication lives or dies on trust, and AI-generated outputs that sound robotic simply don’t get used. “In sales, tone is everything,” said White. “Claude was the only model that consistently produced warm, empathetic, and human-sounding outputs right out of the box. Whether it is drafting an email or giving feedback to a rep, Claude avoids the robotic syntax that plagues other LLMs. This human quality was non-negotiable for winning the trust of our users.”
Sales interactions are full of subtext: a prospect who says “we’re evaluating options” means something different than one who says “we’re not in a position to move forward this quarter.” Claude consistently outperformed alternatives in understanding intent, evaluating calls with the sophistication of a seasoned manager rather than a pattern-matching algorithm. And because Claude follows complex system prompts precisely, Attention’s engineering team could support a wide variety of sales tasks without building separate pipelines for each one.
Implementation confirmed the fit. The team integrated all three Claude models (Haiku, Sonnet, and Opus), selecting the right one for each task based on complexity and latency requirements. Attention integrated Claude into their core scoring pipeline in under two weeks, and the model’s steerability meant engineers spent less time cleaning up outputs and more time shipping features.
## How Attention's platform uses Claude as its reasoning engine
Attention built the agent architecture, orchestration logic, CRM integrations, and the routing system that connects across 200+ integrations. Claude serves as the reasoning engine within that architecture. "Attention built a powerful AI sales platform," said White, "and Claude's reasoning capabilities are what make the intelligence layer exceptional."
The platform's AI agents can handle virtually any request a sales team might have. Sales leaders use Attention to ask complex questions like "Generate a report on why we lost deals to Competitor X last quarter" or configure automated triggers that surface churn risk before it becomes a lost customer. Individual contributors use it to remove the repetitive work from their day: Claude analyzes call transcripts to fill CRM fields in Salesforce or HubSpot, then drafts follow-up emails that reference specific pain points from the conversation.
The platform also routes intelligence across teams based on what Claude finds in conversations. When Claude detects a sentiment or keyword that signals churn risk, it triggers an alert to the Customer Success team. When a customer mentions a feature gap, the system extracts that snippet and routes it to the product team's tracking system. Rather than relying on fixed keyword rules, Claude interprets the conversation and Attention's platform routes the result.
"Attention isn't just a tool; it's a fundamental operating layer," one VP of Sales told the team. "The intelligence generated is so good I don't even have to listen to the calls to precisely understand the state of our pipeline."
## From time saved to deals closed
Attention estimates that it’s now automated more than 1.6 million hours of admin work, or about 20 minutes of admin for each client interaction. Ninety percent of post-call administrative work is now handled automatically, with accuracy customers describe as near-human.
The more meaningful measure is what that accuracy enables downstream. When a coaching score is reliable, managers use it, reps improve, and win rates go up. When a follow-up email is well-calibrated, reps send it, and deals progress. Attention customers report up to 40% improvements in win rates—outcomes that run directly through the quality of Claude's outputs. AI Healthcare leader Abridge saw 5x improvements in their coaching efficiency. Engine’s go-to-market team is collectively saving over 250 hours per week. These results depend on the reasoning layer being good enough that sales teams trust it in live deals.
Claude's steerability also had a direct impact on Attention's own development velocity. Because the model handles complex instructions well, engineers say they spend significantly less time writing code to clean up AI outputs and more time building new capabilities.
## Building autonomous sales ops workflows
Attention is expanding into a new generation of autonomous agents, ones that go beyond analysis to actively participate in workflows. That means proactively scheduling meetings, researching prospects before calls, and helping reps practice objection handling through AI-powered role-play.
"As Anthropic makes advancements in inference speed and context window size, Attention will be there to translate those technical gains into wins for our customers," said White. "We view Anthropic as a core infrastructure partner in our mission to automate the sales stack."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Audience Strategies Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/audience-strategies
Path: 18-Industry-UseCases/audience-strategies.md
# Audience Strategies expands the electronic music industry's policy influence with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Small
Product:
Claude Enterprise
Location:
Europe
3 months to 4 weeks
report creation timeline compression
30% more topics
covered vs previous reports
Audience Strategies partners with the Night Time Industries Association (NTIA) to produce the annual "State of Electronic Music" report, which documents the cultural and economic impact of the UK's £2.4 billion electronic music sector.
**With Claude, Audience Strategies:**
- Compressed their report creation timeline from 3 months to 4 weeks
- Reduced interview preparation and analysis from 2 hours to 25 minutes per interview
- Covered 30% more topics compared to previous reports
- Shortened their writing phase from 4 weeks to just a few days
## Breaking through the barriers of manual research
Creating the annual "State of Electronic Music" report—which documents the UK's £2.4 billion electronic music sector for policymakers—required Audience Strategies to process dozens of interviews and hundreds of thousands of words manually. This exhausting approach left the research team too drained to advocate for their findings effectively.
"Our past approach required hundreds of hours of work, making it hard to justify commercially despite the report's importance," said David Boyle, founder of Audience Strategies. "By the end of the report creation process, we lacked the energy for the crucial advocacy phase after publication, limiting its impact."
## Selecting Claude for research excellence
After evaluating multiple AI models, Audience Strategies chose Claude for its superior ability to handle complex research tasks. Boyle said, "Claude feels smarter in ways that matter to our work—researching, thinking, making decisions, and understanding the world. "With Claude, I rarely need to explain anything. It just works.”
The decision came down to three factors:
- **Extensive context window**: Claude allowed the team to process entire interview transcripts without artificial constraints. "We can input vastly more information—more interview transcripts, strategy documents, and research pieces," Boyle noted.
- **Claude Projects**: Shareable projects with live-linked knowledge files to the latest version of Google Docs enabled seamless collaboration across their distributed team.
- **Natural writing style**: The output quality felt genuinely human rather than artificially structured.
## How Claude powers comprehensive industry analysis
Audience Strategies integrated Claude into their research and writing workflow, transforming how they create the annual electronic music report.
For interview processing, the team uploads transcripts from otter.ai to dedicated Claude projects, then through a series of prompts Claude:
- Generates high-level summaries of key takeaways
- Categorizes insights according to report sections (economic impact, cultural significance, policy challenges)
- Extracts powerful quotes that capture unique perspectives
- Identifies emergent themes across multiple interviews
"Claude helped us uncover a previously unexplored therapeutic dimension of electronic music," Boyle shared. By connecting comments about neurodiverse communities gravitating toward electronic music with discussions about sound system experiences, Claude uncovered insights that led to new research initiatives exploring how specific BPM ranges may create uniquely supportive environments for neurodiverse individuals.
The team maintains their "CEO method"—Check, Edit, and Own every piece of AI-generated content. Boyle emphasized, "We stand by everything in the report. If there's a mistake, that's on us, not on AI."
For collaboration, Claude Projects improved how the five-person team works across the UK and Australia. Claude allows team members to access shared knowledge bases, with all source materials live-linked from Google Docs. This eliminates version control issues and ensures everyone works from the same dataset.
## Amplifying impact across the electronic music ecosystem
The Claude-enhanced report has achieved unprecedented policy influence. The current edition has been directly cited in three local authority nightlife strategy documents and referenced in parliamentary discussions on cultural spaces—a level of governmental engagement the team had never seen before.
This impact stems from the report's expanded scope and diversity. "We interviewed about 25 people, and extracting the right insights from all those transcripts simply wasn't possible without Claude," explained Rufy Ghazi, Music Research Lead at Audience Strategies and a DJ with a decade of industry experience. Claude's ability to process and synthesize hundreds of thousands of words enabled the team to include more diverse voices than ever, particularly from underrepresented communities and emerging scenes.
Michael Kill, CEO of the NTIA, notes that this broader representation gives the report additional credibility with policymakers. "The report now truly represents the full spectrum of the electronic music ecosystem," he said, making it a more powerful tool for advocacy.
Beyond creating a better report, Claude has transformed the team's capacity for sustained impact. "The 2025 project wouldn't have been completed without Claude, given our late start and compressed timeline," Boyle confirmed. But more importantly, the team now finishes with energy to spare. "We're now much more effective advocates for the report and its findings," Boyle explained. "We have the capacity to engage with policymakers, speak at industry events, and work directly with stakeholders to implement recommendations."
## Building the future of cultural documentation
Audience Strategies envisions a future where AI democratizes high-quality research and storytelling across underrepresented sectors and communities. Boyle explained, "Industries and communities that historically lacked resources for professional research can now tell their stories with unprecedented depth and authority."
As Claude's capabilities evolve, the team anticipates even more sophisticated applications. They look forward to incorporating historical material from previous report editions for longitudinal analysis of how the industry evolves over time. They also expect Claude to help identify gaps in their research proactively, suggesting missing perspectives based on its understanding of the electronic music ecosystem.
"This approach represents the future of industry research and cultural documentation—not replacing human expertise but amplifying it to create more inclusive, insightful, and impactful storytelling," Boyle concluded. For the UK electronic music industry—and countless other cultural sectors waiting to tell their stories—this AI-enhanced approach to research and documentation offers a powerful new voice in shaping public understanding and policy.
## Related stories
### StubHub transforms live event ticketing with Claude
### Orange localizes manga at an unprecedented scale with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
### Lex streamlines the writing process with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Augment Code Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/augment-code
Path: 18-Industry-UseCases/augment-code.md
# Augment unlocks complex codebases with Claude on Google Cloud
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
Google
Location:
North America
4-8 months to 2 weeks
project timeline acceleration
Weeks to 1-2 days
developer onboarding acceleration
Augment Code uses Claude on Google Cloud to transform how developers understand and work with sophisticated codebases. It gives enterprises an AI expert that understands their software systems and helps teams navigate code confidently.
With Claude on Google Cloud, Augment has:
- Reduced project timelines from 4-8 months to 2 weeks for one enterprise customer
- Accelerated developer onboarding from weeks to 1-2 days
- Processed millions of lines of code across hundreds of customer codebases
- Implemented secure protocols with SOC 2 Level 2 certification
## Bringing expert-level AI to complex software
Augment builds AI-powered software development tools that help teams work with enterprise systems like networking platforms, databases, and storage infrastructure. Current AI coding tools have limitations that might explain their modest adoption among expert developers. Augment takes a different approach. "Building an AI that's a novice with your software isn't valuable," said Scott Dietzen, co-founder at Augment. "We wanted to create an AI that becomes an expert in your codebase."
## Breaking down barriers to understanding complex software
Enterprise software teams must navigate codebases with millions of interdependent lines of code, where every change can have far-reaching impacts. Igor Ostrovsky, CTO and co-founder at Augment, said, "You can't write a line of code without understanding that context. We built an AI system that combines large language models with deep knowledge of an organization's code, enabling developers to write, document, debug, and maintain software more efficiently."
## Why Augment chose Claude on Google Cloud
After testing multiple AI models, Augment selected Claude on Google Cloud for three main reasons:
Augment found Claude's code understanding capabilities particularly valuable. Dietzen said, "Sonnet has abilities beyond other code models." "We switched our production site to Claude in a weekend based on the quality." The team regularly tests available models using contractors who work on real-world code tasks, with Claude consistently performing well.
Another important factor was security. Augment implemented a system requiring users to verify access before viewing any codebase. Combined with SOC 2 Level 2 certification and Google Cloud's infrastructure, this helps Augment protect customer data. "Everything stays inside Google Cloud," explained Guy Gur-Ari, Chief Scientist at Augment. "This makes our security story very clean and simple to explain to users."
Infrastructure reliability also influenced their decision. Ostrovsky said, "Google's core cloud services are stable—no networking or DNS issues. With Google Cloud, we can adapt quickly to changes." Their implementation uses several Google Cloud services for model experimentation.
## How Claude transforms software development
Augment combines Claude with five to six other AI models to enhance development through:
- Contextual Code Understanding: Developers can chat with their codebase to quickly comprehend new areas
- Impact Analysis: The system evaluates potential changes across the entire codebase, identifying risks and dependencies
- Intelligent Code Reuse: Instead of generating new code, the system suggests existing libraries
- Documentation Generation: AI assistance for creating and maintaining technical documentation
- Change Propagation: When developers modify code, the system identifies all related areas needing updates, from databases to APIs and documentation
## Delivering measurable impact
Claude on Google Cloud has significantly improved development team workflows at Augment. Gur-Ari shares, "Tasks that would take weeks for a developer to learn can now be completed in a day or two." This efficiency is demonstrated by real results—one enterprise customer finished a project in two weeks that their CTO had initially estimated would take 4-8 months.
The technology is also valuable during critical incidents. Dietzen explained, "During a 2:00 AM outage, you can ask our chat about the issue and immediately get oriented toward the solution. You can trust the answer because the AI understands how all the components interconnect."
## Building the future of AI-augmented development
Augment envisions a future where AI transforms software development by elevating—not replacing—human developers. Dietzen said, "Our vision from the outset was to augment, not replace human software engineers. Humans have a deep understanding of how software should evolve to meet business needs. We want to accelerate development by removing the technical barriers that slow teams down."
Augment is a leader for this transformation in software development through their partnership with Anthropic and Google Cloud. "We're pushing the state of the art on AI capabilities," said Ostrovsky. "We're building agents that can accomplish larger tasks independently while gaining deeper understanding of organizational knowledge and data." By making their platform available to all developers while maintaining enterprise-grade security, Augment aims to give every software team the power to work at the speed and scale previously possible only at the world's largest tech companies.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Aura Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/aura
Path: 18-Industry-UseCases/aura.md
# Aura Intelligence enhances decision intelligence with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
North America
94% accuracy
in overall classification tasks
2-3 months to 30 min
title classification time reduction
Aura Intelligence is an AI-driven platform for Organizational Decision Intelligence (ODI). Aura uses Claude in Amazon Bedrock to transform billions of workforce data points into a trusted foundation for smarter decision-making for management consulting, private equity firms, and hedge funds delivering precise insights for critical business decisions.
With Claude in Amazon Bedrock, Aura:
- Achieved 94% overall classification accuracy, with 100% accuracy in tech, finance, and medical sectors
- Reduced title classification time from 2-3 months to a 30-minute automated process
- Lowered unclassified data rates to under 8% across industries
- Processes and analyzes over 200 million titles and industry pairings across multiple languages
## Meeting the workforce analytics challenge
Aura Intelligence helps analyze insights on hiring trends, skills evolution, workforce dynamics, and competitor benchmarks. Their initial system struggled with a fundamental challenge: making sense of job titles and roles across different industries and languages. Without AI capabilities, they relied on basic manual lookups and fuzzy matching to categorize roles. This manual approach couldn't capture crucial industry context. For example, a Vice President at a bank typically holds a mid-level position, while the same title in tech indicates senior leadership. With 200 million titles and industry pairings to analyze, plus data in multiple languages, Aura needed a more sophisticated solution.
## Choosing Claude for superior accuracy and seamless integration
After evaluating multiple AI models, Aura selected Claude in Amazon Bedrock for its superior accuracy and contextual understanding. "We ran four different models across competitors, and with Claude we had close to 94% accuracy," said Setareh Lotfi, technical leader at Aura. As a startup with limited engineering resources, they valued Claude's ability to deliver high performance without extensive fine-tuning. "We don't have as much engineering power these days. Something out of the box that solves the problem and doesn't need too many contexts and fine-tuning—that was the biggest evaluation gap," said Lotfi.
The accuracy was impressive in key industries, with Claude achieving 100% accuracy in tech, finance, and medical sectors. This enabled Aura to lower their unclassified data rates to under 8% across industries, a crucial metric for customers making significant financial decisions based on their insights.
## Maximizing AI capabilities with Amazon Bedrock
The Amazon Bedrock integration provided significant technical advantages through its seamless connection with Aura's existing AWS infrastructure. Lotfi said, "We were already using AWS services, particularly SageMaker for our data science stack. Having Bedrock align with our existing tools reduced development complexity and enabled better collaboration between our data science and engineering teams."
Amazon Bedrock's model customization and prompt management capabilities were essential for their role mapping project. The platform allowed them to fine-tune foundation models on their proprietary datasets without managing additional ML infrastructure. "We do classifications across locations—from different metropolitans to different zip codes. Tying it down to smaller data subsets for user interaction has been crucial," said Lotfi.
The integration also optimized their technical operations through prompt caching and vector search capabilities. With automated scaling and pay-per-use pricing, Aura could efficiently expand their multilingual content classification while maintaining accuracy across languages. Since everything stayed within the AWS infrastructure, they maintained robust security while scaling their AI capabilities.
## How Claude powers intelligent workforce analysis
Aura has transformed their ML pipeline from a traditional structure requiring multiple specialists to an efficient system where a single engineer can manage the entire process. Their solution now handles:
- Title classification across industries with context preservation
- Automated report generation
- Anomaly detection in workforce trends
- Sentiment analysis of company reviews
- Multilingual data processing and translation
- Real-time analysis of hiring and exit patterns
## Transforming decision making with AI-powered insights
Aura’s platform provides tailored solutions for different client needs. Lotfi said, “Private equity funds have a very different use case than a hedge fund. Whether you’re a private equity fund closely monitoring a small set of companies, or a hedge fund looking for macro industry trends, our new Reports feature will keep you updated.” With Aura’s Reports, clients can create a personalized data set and receive it on a personalized schedule, helping clients analyze portfolio companies and industry trends with unprecedented speed and accuracy.
For Aura's engineering team, Claude eliminated the need for Ωfour to five engineering sprints previously required for fine-tuning. The solution has also enabled automated QA processes, with AI-powered pipelines ensuring consistent accuracy at scale. This efficiency allows them to serve more clients while maintaining their lean startup structure.
## Building an AI-powered future for workforce intelligence
Aura aims to revolutionize how organizations access Organizational Decision Intelligence. Lotfi said, "We want to automate these reports and ensure people can access insights as quickly as opening their email, rather than building reports from scratch."
They're already expanding their impact, launching APIs with major high-frequency trading hedge funds and developing new sentiment analysis capabilities. By combining their deep understanding of workforce dynamics with Claude's capabilities in Amazon Bedrock, Aura continues to transform how organizations understand and act on Organizational Decision Intelligence.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Banner Health Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/banner-health
Path: 18-Industry-UseCases/banner-health.md
# Banner Health battles physician burnout with Claude-powered AI platform
[Get started](healthcare.md#pricing-section)
Industry:
Healthcare
Company size:
Large
Product:
Claude Platform
Partner:
AWS
Location:
North America
85% of users
report time savings with improved work accuracy
20% of documentation time
Oncology physicians were spending a fifth of their documentation time between 6 PM and 6 AM—BannerWise with Claude is changing that
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
[Banner Health,](https://www.bannerhealth.com/) one of the largest nonprofit health systems in the United States, operates 33 acute-care hospitals, 400 clinics, and a health plan with 1.2 million members. With more than 55,000 employees, the organization serves more than 3.5 million people across Arizona, California, Colorado, Nebraska, Nevada, and Wyoming.
## With Claude, Banner Health:
- Built BannerWise, an enterprise AI platform now available to 55,000+ employees
- Transformed oncology chart preparation from an after-hours labor to an efficient in-clinic process
- Achieved 85% of users reporting significant time savings alongside improved accuracy
- Deployed a privacy-preserving AI system within their existing AWS environment in under 30 days
- Created a foundation for reducing provider administrative burden by 50% over four years
## The problem
Like many health systems nationwide, a heavy and growing administrative burden was causing Banner's care providers to burn out. After a full day of patient care, physicians were spending two to three hours more each night on chart preparation and intake processes.
For oncologists, the challenge was particularly acute. Complex referrals required reviewing hundreds of pages of patient notes—lab results, imaging reports, treatment histories, consultation notes—to create a history of present illness. Twenty percent of hematology oncology physician documentation time was occurring between 6 PM and 6 AM.
"Oncology patients can come with a whole trove of medical records," said Dr. Gary Walker, the Chief of the Division of Radiation Oncology at Banner MD Anderson Cancer Center. "On extreme examples, you get a referral from perhaps another clinic where they could have 100, 200, 300 pages of documents that we have to go through."
Against the backdrop of a national provider shortage, Banner set an ambitious goal: by the end of 2029, achieve a 50% reduction of administrative tasks for clinicians while improving patient and provider experience. The challenge was to increase care access and capacity while letting medical professionals focus on caring for patients instead of doing data entry.
## Banner uses Claude for enterprise AI and clinical documentation
The solution was BannerWise—an enterprise AI platform powered by Claude Sonnet 4.5, now available to 55,000+ employees across Banner's hospitals and medical offices in six states. The platform handles everything from communications and content creation to knowledge retrieval and complex document analysis, with users gravitating toward three primary applications: document analysis and summarization (32% of usage), content creation (20%), and development support with code optimization (16%).
For oncology chart preparation specifically, BannerWise helps physicians and medical scribes synthesize patient records into comprehensive documentation. The system reviews incoming medical records—whether PDF documents from referring clinics or notes from within Banner's own system—and creates summaries that capture a patient's oncology journey, treatment history, and current status.
## Building BannerWise for healthcare transformation
Banner's technology teams brought the BannerWise vision to life, going from project approval to a functioning proof of concept in less than 30 days while fully focused on agent safety and reliability.
"We began building BannerWise when hallucinations and incorrect outputs were more common across model providers, and we were drawn to Anthropic's focus on AI safety and Claude's Constitutional AI approach to creating more helpful, harmless, and honest AI systems," said Mike Reagin, Banner's Chief Technology Officer. "We are encouraged by the pace of improvement and quality of output from the Claude family of models."
Integrating Claude into the organization's AWS environment was straightforward. Banner deployed Claude within its own AWS infrastructure to ensure patient data never left its secure environment—a critical requirement for healthcare. They've continued to iterate on BannerWise with monthly releases, adding features like Bedrock Knowledge Bases, document upload capabilities, a prompt library, and a prompt improver, all designed to empower users to apply the tool to new applications in hours rather than weeks.
"Getting Claude activated in our AWS environment was straightforward," Reagin shared. "We've built our stack with Amazon Bedrock, so the Anthropic models are readily accessible. The real magic started as we honed prompt structures optimized for Claude."
The impact on medical scribes has been particularly notable. Where training a new scribe previously required months of physician coaching and on-the-job learning, BannerWise enables scribes with minimal medical background to produce high-quality documentation within days.
"We can literally take a new scribe with very little training, and within a couple days they're producing a product that is better than our previous scribes would produce even after months or years of being a scribe," said Dr. Walker.
Rather than replacing staff, the system functions as what Dr. Walker called a "workforce amplifier." Built-in quality checks catch inconsistencies that humans would likely miss, such as records from a different patient inadvertently included in a file or mismatched dates of birth. In one case, the system flagged a date of birth discrepancy buried in documentation, “something that no human would ever catch,” Dr. Walker said.
"It allows me to focus more on the patient in front of me,” said Dr. Walker. "I can instead shift my focus to making sure I'm communicating well with the patient, and that they understand the treatment plan."
## The outcome
User surveys show a Net Promoter Score of +64, productivity impact ratings of 8.9 out of 10, and recommendation likelihood scores of 8.7 out of 10. Eighty-five percent of respondents report significant time savings alongside improvements in work accuracy and workflow efficiency. The oncology pilot has processed over 1,400 clinical notes since June 2025.
Banner is now expanding chart preparation capabilities across multiple specialties including neurology, cardiology, and infectious disease, with plans to aggressively expand to all other specialties in the coming years. The team is also developing an automation agent using Anthropic technology to streamline the workflow, which will be critical for broader adoption.
The organization put BannerWise in the hands of every Banner employee by the end of 2025 and is exploring Claude Code to transform software development practices. Future applications will extend across customer experience centers, revenue cycle operations, and supply chain management—demonstrating how a single AI platform can transform every kind of work found across a complex healthcare system.
"It certainly can amplify the ability of the physician, but even more so the medical scribes, MAs, nurses that are doing some of this chart prep," said Dr. Walker. "It allows them to function at a much higher level than they could with their level of training."
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Base44 Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/base44
Path: 18-Industry-UseCases/base44.md
# Base44 uses Claude to transform app creation from weeks to hours for non-technical builders
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
North America
2M+ users
Base44, with Claude as its creative center for planning and UI, grew to 2+ million users globally in under 6 months.
Hours instead of weeks
Time from idea to working app reduced from multi-day development cycles to same-day deployment with Claude's "first draft" capability
[Base44](https://base44.com) makes app creation accessible to people who don't write code. The platform transforms natural language descriptions into fully functional applications with backend, database, user logins, and analytics. Now part of Wix, Base44 has grown to more than 10% of the AI-powered app builder market within months.
## With Claude, Base44 reached:
- **2M+ users in months:** Base44, with Claude as its creative center for planning and UI, grew to 2+ million users globally in under 6 months.****
- **7x growth in one quarter**: User base expanded sevenfold from June to September 2025 with 1000+ paying subscribers joining daily ****
- **Scalability of product development:** Claude enabled a very small team to build and maintain a much broader surface area of functionality (features, fixes, and iterations) than would otherwise have been feasible at that stage.****
- **Hours instead of weeks**: Time from idea to working app reduced from multi-day development cycles to same-day deployment with Claude's "first draft" capability.****
- **Community-validated model choice**: When given the option to choose their AI model, Base44's community consistently recommends Claude—particularly for UI design and app scaffolding.
## The problem
Most app-building tools required users to think like developers, creating a fundamental barrier for non-technical builders. People speak in ideas, not code. They describe what they want to accomplish, not how to architect it.
A product manager might say: "I need a dashboard that tracks customer feedback themes and shows which ones appear most often." Translating that sentence into a working application—with proper data structures, user authentication, real-time updates, and a clean interface—traditionally required development expertise.
Traditional approaches also struggled with design. Backend functionality might work, but interfaces looked raw and unfinished, requiring significant redesign before apps were usable. Teams still needed developers or designers to turn prototypes into production-ready applications.
Base44 needed an AI that could bridge both gaps—understanding intent from natural language and producing apps that worked and looked professional from the start.
## Selecting Claude for app generation
Base44 built a multi-model platform, giving users the choice of which AI to use for app generation. This architectural decision became an unexpected validation mechanism.
The team selected Claude Sonnet as the default "creative center" for several technical reasons—its ability to understand intent from broad prompts, generate clean code with proper structure, and produce polished interfaces. But the community validation reinforced the choice. As one Discord user put it: "If I want a UX change, I use Claude."
"Users in our Discord constantly share tips with each other," the Base44 team explained. "And one pattern emerged immediately: people kept recommending Claude, especially for UX improvements and getting apps started. When you give users real choice, they vote with their builds."
The team shared that Claude “performed better for our needs around design reasoning and code logic, which improved the quality and reliability of user-facing features.” Since then, Base44 has continued giving users access to Anthropic's most advanced reasoning capabilities through Opus 4.5 for even more sophisticated app creation. “Claude is central not just to how we build internally, but to the capabilities we expose directly to users,” the team shared.
## Claude powers every stage of app creation
Users can choose their model directly, and they frequently select Claude for starting new apps and refining interfaces. The platform also offers smart routing that automatically leverages Claude's strengths for these tasks, but users maintain full control to override these defaults. Many choose to use Claude manually.
Base44 integrated Claude via API in just a few hours, immediately slotting it into their multi-model pipeline. When users enter prompts, the system routes requests to Claude for initial app scaffolding, UI design, and code generation. Claude excels at maintaining consistency across the entire application structure.
"Claude sets up context and providers cleanly, uses hooks properly, and writes modular, production-ready code," said one Base44 user, demonstrating Claude's code quality advantage.
Claude now enables users of Base44 to:
- **Convert descriptions into functional applications**: Prompts like "build me an inventory tracker for my bakery" become working apps with proper data models and user flows
- **Produce polished, intuitive interfaces**: Creates professional designs that feel ready to use without redesign
- **Enable rapid iteration**: Helps users refine and debug their apps through natural conversation
- **Generate clean, modular code**: Writes production-ready code that properly uses hooks, context, and providers
- **Handle meta-tasks**: Assists with writing product requirements and breaking down complex features
Beyond individual app creation, teams use Claude for planning and documentation. "I describe all my ideas to Claude and ask it to help me with prompts in Base44," explained another user, showing how Claude supports the entire development workflow, not just code generation.
Internal teams at Base44 also rely on Claude for operational tasks. Marketing emails that previously required multiple tools and iterations now get drafted and coded in one place, showing how Claude's impact extends beyond the core product.
## The outcome
Base44 has changed who can build software. Product managers ship tools without waiting for engineering backlogs. Marketers create campaign dashboards themselves. Entrepreneurs test ideas the same afternoon they conceive them.
The impact is measurable: Base44 grew to 2+ million users in under six months, expanding sevenfold in a single quarter, with over 1,000 new paying subscribers joining daily. The platform captured more than 10% of the AI-powered app builder market within four months (June-October 2025), with Claude serving as the creative center that maintains consistent quality at scale.
This shift from weeks to hours isn't just about speed—it's about accessibility. Teams that never considered themselves technical now independently build and maintain their own tools. Building an app now requires describing what you want rather than knowing how to code it.
Base44 users have consistently praised Claude's design capabilities. As one user put it, "If I want a UX change, I use Claude." This feedback informed the platform's architecture, which routes design and UX tasks to Claude automatically.
Looking forward, Base44 continues to deepen its use of Claude across the platform. The team has already integrated agentic capabilities into Base44, with plans to further develop autonomous app behaviors as Claude's reasoning capabilities advance.
"As Anthropic delivers models with stronger reasoning, bigger context windows, and safer outputs, we'll fold those into Base44," the team explained. "The partnership is about more than technology—it's about making sure the people using our platform can trust the apps they build, and scale them with confidence."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Benchling Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/benchling
Path: 18-Industry-UseCases/benchling.md
# Benchling accelerates scientific discovery with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Life sciencesBeneficial Deployments
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
North America
2 weeks
saved transforming complex data with Data Entry Assistant
Hours to seconds
for answering scientific questions with SQL Assistant
Benchling, a leading R&D platform for biotech, uses Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) to embed AI agents directly into scientific workflows, automating tedious tasks and accelerating innovation for researchers working with complex biological data.
With Claude, Benchling:
- Saves scientists up to 2 weeks spent transforming complex data with [Data Entry Assistant](https://www.benchling.com/blog/ai-agents-for-scientists)
- Improves data quality and experiment reproducibility with Notebook Check
- Speeds up answering scientific questions from hours to seconds with SQL Assistant
## Building AI into everyday scientific work
Building effective AI in life sciences is uniquely challenging. Biological data is fragmented, highly specialized, and riddled with complexity. Scientific workflows are nuanced and often opaque to machines. Intellectual property concerns loom large. Yet the potential is enormous—AI models that can analyze scientific data, draft regulatory filings, or generate novel hypotheses to suggest new research directions.
This is precisely the environment that Benchling was built for. As the R&D platform for biotech, Benchling is embedded in scientists' daily work—managing data, documenting experiments, running analysis, and powering collaboration. Now, with Claude in Amazon Bedrock, Benchling is embedding AI agents directly into these workflows to automate tedious tasks, speed up innovation, and set a new standard for AI in science.
"Up to 25% of scientists' time is spent on capturing and aggregating data," says Ashu Singhal, Benchling's co-founder. "Time that could be spent on actual science." Whether at universities or advanced biopharma companies, researchers still transcribe results by hand, aggregate data in spreadsheets, and meticulously check analyses line by line—all tasks that could be automated with the right AI solution.
## Why Benchling chose Claude in Amazon Bedrock
Benchling selected Claude in Amazon Bedrock after rigorous evaluation using domain-specific benchmarks with real scientific data and workflows. Claude 3.7 Sonnet consistently outperformed other models in accuracy, flexibility, and comprehension of scientific content.
"When we tested various models on complex scientific documents, Claude 3.7 Sonnet could understand and extract data from complicated file formats. It handled complex transformations that other models simply couldn't," said Singhal.
Security was equally important for Benchling's customers. Life science companies trust Benchling with their most valuable intellectual property—molecules and their associated data. Since Benchling is built on Amazon Web Services (AWS) infrastructure, using Claude in Amazon Bedrock provided essential security advantages by keeping AI within the AWS secure environment.
Singhal explained, "The ability to use models that stay within the AWS cloud, that are secured the same way as the rest of our product, dramatically increases our customers' trust in adopting AI." This seamless security approach addresses the data protection concerns that have historically made life sciences companies hesitant to use new AI services for their sensitive data.
## How Claude transforms scientific workflows
Benchling has launched three AI assistants powered by Claude, each targeting a critical pain point in scientific research:
- **Data Entry Assistant**: Transforms unstructured data from study reports or instrument files into structured, searchable records. This saves hours per study, reduces transcription errors, and converts disconnected documents into usable data. "Almost always in these external study data transcription processes there's some data error that happens," explained Singhal. By automating this process with Claude, Benchling significantly reduces these errors.
- **Notebook Check**: Automates the initial review process for scientific documentation, identifying errors and missing data before human reviewers see them. Over 100 organizations use this feature to accelerate reviews while catching mistakes that might otherwise go unnoticed.
- **SQL Assistant**: Enables scientists to generate database queries and dashboards using plain English. This helps teams, especially those with limited technical expertise, unlock insights buried in their data.
## Elevating research quality and accelerating discovery
Benchling's Claude-powered assistants are transforming how scientific research happens. Beyond simply saving time, these tools fundamentally improve research quality by reducing errors and standardizing data. For example, by automating manual data transcription—a process notorious for introducing errors—Data Entry Assistant helps prevent mistakes that would otherwise cascade through the research process.
"So much of science is about answering questions off of data," said Singhal. When information is automatically organized in standardized formats, researchers can investigate relationships that were previously hidden in disconnected documents, such as the exact correlation between drug formulation and effectiveness across multiple studies.
The impact extends beyond individual scientists to entire organizations. With standardized data formats, better documentation, and automated quality checks, teams can collaborate more effectively and build on each other's work with greater confidence. This creates a compound effect: not only do individual experiments move faster, but the collective knowledge of the organization grows more rapidly and reliably.
By removing the friction of manual workflows and scattered data, Benchling and Claude are helping research teams focus on what they do best: advancing scientific discovery.
## Building a future where AI accelerates scientific breakthroughs
Benchling envisions a future where AI fundamentally changes how science gets done. Their vision extends beyond automating routine tasks to creating AI systems that can design experiments, guide data collection, and optimize protocols in real time.
"Scientific use cases will push AI models in unique ways," says Singhal. "These are some of the hardest reasoning problems out there—and solving them will define the next generation of AI."
By working with Anthropic and AWS, Benchling aims to build AI systems that truly understand the scientific process and can contribute meaningfully to research. The goal isn't to replace scientists but to amplify their capabilities—helping them make connections across vast datasets, generate novel hypotheses, and ultimately accelerate the pace of discovery.
Benchling's mission reflects the urgency of scientific advancement. By transforming how researchers interact with their data and enhancing scientific decision-making, Benchling and Claude aim to help more life-changing treatments reach the patients who need them most.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Binti Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/binti
Path: 18-Industry-UseCases/binti.md
# Binti modernizes child welfare systems with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
North America
50% faster
Home visit report writing time, from 3-4 hours to under 2 hours
20% reduced timeline
Family licensing timelines cut from 110 days to under 90 days
Binti is a technology company helping child welfare agencies modernize how they support children and families—so that every child can have a family. The company supports over 550 agencies across 36 states, serving 47% of children in care. Binti partners with state, county, and private child welfare agencies to streamline complex child welfare processes. By integrating Claude into their platform, Binti helps social workers make more informed decisions and spend less time on administrative work, so they can focus on connecting with families and driving better outcomes for children.
Anthropic’s work with Binti is an important partnership in social services as part of the broader “AI for Good” initiative.
## Measurable impact for child welfare agencies
Binti has driven significant impact for the more than 550 child welfare agencies and more than 12,000 social workers it supports. Binti has helped child welfare agencies:
- Reduce the time spent on administrative work by 20-40%
- Increase the number of foster & adoptive families approved annually by ~30%
- Reduce the number of days to approve foster and adoptive families by ~18%
- Approve over 100,000 foster and adoptive families total
Now, with Claude, Binti is able to drive even greater impact for agencies. Social workers using Binti’s AI tools have reported a 50% reduction in home visit writing time—from 3-4 hours to under 2 hours—with some seeing time savings as high as 75%.
## Critical work slowed by overwhelming administrative burden
Child welfare represents some of society's most important work—ensuring children have safe, permanent homes. Yet the systems designed to help these children often lead to social workers spending half or more of their time on administrative tasks instead of directly with children and families. There is a nationwide shortage of social workers. Social worker turnover is exacerbated by staff frustration with outdated tools such as 70-column Excel spreadsheets, paper forms, sticky notes, and 20 year old legacy government systems—leading to vital information slipping through the cracks, social workers getting burnt out, and suboptimal outcomes for children.
This administrative burden created real challenges. Felicia Curcuru, co-founder and CEO of Binti, said, "Social workers spend hours interviewing a family in person. Then they have to go back to the office and spend 6-8 hours writing their notes and assessment of the interview. Social workers got into this work to work with children and families, but they spend 50% or more of their time doing administrative work.”
## AI-powered features that transform daily workflows
Binti integrated Claude to power three core features that reduce administrative burden, help social workers make more informed decisions, and ensure they’re able to support all families:
- **Binti Form and Case Note Completion:** Social workers can record family meetings or upload handwritten notes, and they’ll receive AI-drafted documentation ready for review. Workers can upload recordings immediately after home visits—even from their cars—and return to the office with drafts already prepared, reducing report writing time from 3-4 hours to under 2 hours.
- **Chat with Binti AI:** Workers can instantly query case information using natural language instead of searching through hundreds of pages of documents. The AI cites its sources for every answer and includes feedback mechanisms for continuous improvement.
- **Binti Translate** Families can complete forms in their preferred language, with responses automatically translated for caseworkers. This reduces interpretation costs while ensuring non-English-speaking families can fully participate in the process.
Curcuru noted, "The technical integration with Claude was straightforward and user friendly for our engineering team. It allowed us to quickly launch AI-powered features, get them into the hands of social workers, and gather early, meaningful feedback."
## Selecting Claude for security and human-centered AI in child welfare
Binti needed an AI partner that could handle sensitive family data securely while respecting the human element of social work. Curcuru emphasized, "Agencies need absolute confidence that children's and families' personal information is completely protected." This meant HIPAA compliance, SOC 2 certification, and guarantees against training on client data.
After evaluating multiple AI models with mock family interviews, Binti chose Claude because it excelled at both security and appropriate boundaries. Curcuru said, "Anthropic prioritizes security and trust above everything else. They don't train on our data and made HIPAA compliance straightforward."
Beyond security, Claude maintained the right balance between advanced capabilities and responsible boundaries. Curcuru explained, "The AI accurately captures what families say and places it in the right form fields, but it never makes judgments about whether a family is suitable. Its purpose is to support social workers with more accessible information and less administrative burden—not to make decisions on their behalf."
## Rapid adoption across the child welfare system
This is just the beginning of the impact of Binti and Claude’s partnership. "I've rarely seen social workers this enthusiastic about a new tool," Curcuru observed.
After seeing the positive feedback and impact, agency directors have embraced the technology. Curcuru shared, "Leadership teams are focused on reducing burnout and retaining skilled social workers. When they see how much time this saves and hear how much their staff appreciates it, adoption happens quickly." Quality has improved alongside efficiency, with supervisors noting that "AI-assisted reports are consistently more thorough and accurate than what we typically see."
Families benefit from more engaged, present social workers. Curcuru explained, "When we share that AI will help with paperwork so the social workers can focus on their conversation and move the process forward more quickly, families are often very open to it. They want social workers’ full attention, not to watch them taking notes. And given how long the process can be, they’re excited about technology that helps reduce delays."
## Building a future where technology amplifies human compassion
Binti plans to expand Claude's role across the entire child welfare continuum while maintaining their commitment to human-led AI. "The positive response from social workers motivates us to develop more AI features that save time and reduce administrative work," said Curcuru. Future applications from identifying kin who can support a child to helping families access critical resources and more—always with human judgment at the center.
Working with Anthropic, Binti proves that the most powerful AI applications don't replicate human judgment—but clear away administrative obstacles so humans can focus on what matters most. Every child deserves a loving family, and by giving social workers the tools to spend their time where it counts, Binti is helping social workers around the country focus on social work, instead of paperwork, to help more children have loving families.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Biomni Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/biomni
Path: 18-Industry-UseCases/biomni.md
# Biomni accelerates biomedical discoveries by 100x with Claude
[Try Claude](https://claude.ai)
Industry:
Life sciencesBeneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
North America
800x faster
35 minutes vs 3 weeks for analysis
Human-level
performance on biomedical benchmarks
Biomni enables researchers to automate complex biomedical workflows—from literature reviews to bioinformatics analysis to wet-lab experimental protocol design—expanding research capabilities while maintaining expert-level accuracy.
**Key results with Claude**
- Completes wearable bioinformatics analysis in 35 minutes versus 3 weeks for human experts (800x faster)
- Achieves human-level performance on LAB-bench DbQA and SeqQA benchmarks
- Designs cloning experiments validated as equivalent to a 5+ year expert work in blind testing
- Automates joint analysis of large-scale scRNA-seq and scATAC-seq data to generate novel hypotheses
- Reaches state-of-the-art performance on Humanity's Last Exam and 8 biomedical tasks
## Biomedical research hits the complexity ceiling
Modern biomedical research generates overwhelming amounts of data. A single genomics experiment can produce thousands of files. Literature searches span millions of papers across dozens of subspecialties. Researchers need expertise in computational tools, statistical methods, and domain knowledge—all while racing to make discoveries that could save lives.
Stanford researchers behind Biomni saw their colleagues spending 80% of their time on repetitive tasks: searching literature, preprocessing data, and adapting protocols. Critical insights remained buried in unexplored datasets simply because humans couldn't process the volume. They realized the field needed more than incremental improvements—it needed an AI agent that could handle the full spectrum of research tasks autonomously.
## Selecting Claude for scientific precision
After extensive evaluation of AI models, the Biomni team chose Claude for its unique combination of scientific capabilities. "Claude demonstrated the best performance across our benchmarks, particularly in scientific and biological knowledge, coding ability, and agentic workflows," said Huang.
The decision came down to three critical factors. First, Claude's deep understanding of biology set it apart from competitors. "When we tested identical tasks across different models, Claude showed superior understanding of biological concepts," Huang explained. "It clearly has extensive biological knowledge embedded in its training."
Second, Claude's 200,000 token context window proved essential for handling the massive scale of biomedical data. While other models truncated information and lost critical details, Claude processed entire genomic analyses, multi-gigabyte datasets, and thousand-page studies without missing crucial connections.
Finally, Claude demonstrated true scientific reasoning capabilities—synthesizing findings across disciplines, generating testable hypotheses, and identifying patterns that human researchers might miss. This combination of knowledge, capacity, and reasoning made Claude the clear choice for powering Biomni's ambitious vision.
## How Claude powers autonomous research
Biomni leverages Claude through their generalist agent architecture:
- **Unified environment access**: Connects to 150 tools, 59 databases, and 106 software packages curated from 2,500+ papers
- **Dynamic workflow composition**: Creates input-specific, biologically meaningful step-by-step plans on the fly without predefined templates
- **Multi-modal data processing**: Analyzes genomics, proteomics, imaging, and clinical data simultaneously
- **Protocol generation**: Designs detailed experimental procedures matching expert standards
- **Cross-domain synthesis**: Identifies connections between disparate research areas to generate novel hypotheses
## Transforming how science gets done
Biomni's impact extends beyond time savings. By handling routine analysis, the system frees researchers to focus on creative problem-solving and experimental design. A single scientist can now pursue multiple research threads that previously required entire teams.
The 100x speedup in bioinformatics analysis changes what's economically feasible. Researchers can now test hypotheses that would have taken months of setup in just hours. One team discovered novel transcription factors regulating skeletal lineages—a finding that emerged from Biomni's comprehensive analysis of massive single-cell datasets. For resource-limited labs, Biomni democratizes access to cutting-edge analytical capabilities. Researchers compete on ideas rather than computational resources or team size.
## Building the future of AI-augmented science
The Biomni team envisions AI agents as true research partners. As biomedical data grows exponentially, human researchers need AI that can navigate vast knowledge landscapes, surface unexpected connections, and accelerate the path from hypothesis to discovery. Biomni is designed with flexible autonomy—scientists can choose how much control they retain, from co-pilot mode to fully automated execution, depending on the task and their preferences.
Their collaboration with Anthropic continues to push boundaries. With each improvement in Claude's capabilities, Biomni expands what's possible in automated research. Thanks to the collaboration with Anthropic, Biomni is now freely accessible to scientists around the world at biomni.stanford.edu. Biologists everywhere can start delegating their research tasks to Biomni today. Together, they're working toward a future where AI amplifies human scientific creativity, enabling discoveries that improve health outcomes worldwide.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Bito Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/bito
Path: 18-Industry-UseCases/bito.md
# Bito powers agentic AI tools for software development with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
89% reduction
in pull request cycles
\$14 ROI
for every \$1 spent on AI code review
Bito leverages Claude to create AI agents that transform how over 100,000 developers worldwide write, review, and ship code, revolutionizing software engineering workflows.
With Claude, Bito:
- Reduces pull request cycles by 89%
- Lowers code regressions by 34%
- Helps engineering teams save a full workday per sprint
- Delivers \$14 ROI for every \$1 spent on AI code review
## Pioneering how developers integrate AI into their workflows
When Bito launched their AI-powered developer agents in 2023, they were early pioneers bringing large language models into code-writing environments. Amar Goel, CEO and Co-Founder of Bito, explains, "When we started building Bito, our main objective was to seamlessly integrate AI into software developers' everyday workflows, increasing productivity and efficiency in writing excellent, clean code."
Bito's mission was to enhance software team operations. Their first innovation was an AI Code Review Agent that "completes a detailed code review like a human," followed by more advanced tools like Bito Wingman, "a coding agent that understands complex commands and acts on your behalf," according to Goel. The challenge was creating a solution that provided developers with real-time contextual support while maintaining high security standards—a tool for code generation, error handling, and architectural advice.
## Choosing Claude for superior reasoning and coding capabilities
After evaluating various AI models, Bito selected Claude. Goel said, "We chose Claude for its superior understanding of complex technical queries and safe handling of sensitive data. Its ability to understand and generate executable code set it apart from other LLMs." Three key capabilities made Claude the perfect match for Bito's requirements: its powerful reasoning abilities that provide incredible agentic capabilities to Wingman, superior context management for navigating large codebases and interconnected files, and a robust approach to data protection that ensures no customer code is stored and no customer code is used for training models.
Thanks to Anthropic's developer-friendly infrastructure, the implementation process was smooth. Goel explained, "Integrating Claude in Bito Wingman was seamless due to Anthropic's well-structured API and documentation. The extended context window enabled Bito’s AI Code Review Agent and Wingman to analyze entire code files and complex pull request diffs, providing detailed suggestions and architectural insights."
## How Claude powers Bito's developer productivity solutions
Bito uses Claude to transform engineering team workflows across their tools, including:
- **AI Code Review Agent**: Bito transforms code review by leveraging Claude's extensive context window to analyze diffs, file relationships, and architectural patterns within pull requests. The system provides semantic feedback on code quality, identifies anti-patterns, and flags potential security flaws, with suggestions delivered as comments within the pull request and the engineering teams' Git workflows.
- **Bito Wingman**: This coding agent takes meaningful action across the development ecosystem. Developers interact with a coding agent that can execute complicated commands and take action. From integrations with Jira and Confluence, Wingman can retrieve and understand scoped tasks then write or refactor code before compiling, reviewing, and testing. Claude 3.7 Sonnet provides this advanced reasoning capabilities.
- **IDE Extensions**: Bito integrates Claude's capabilities into popular development environments like VS Code and JetBrains, ensuring AI assistance is available where developers need it without disrupting established workflows.
## Transforming software development for teams worldwide
Bito's Claude-powered tools have transformed engineering workflows with measurable results. Goel confirms that based on feedback from companies like PubMatic, Gainsight, and Privado, "Bito's AI tooling boosts pull request cycles to be 89% faster — 1/10th the time from open to merge — with 34% fewer regressions." The impact extends beyond technical efficiency to financial returns, with teams reporting a "\$14 return per \$1 spent on AI developer tooling" while recovering "1 full work day per sprint" previously lost to tedious review processes.
Bito delivers exceptional value for mission-critical applications. On-Board Data Systems (OBDS), which develops aircraft software, has seen remarkable results. In its first month developing software for aircraft with Bito, OBDS's engineering teams found 473 issues across 136,500 lines of reviewed code. OBDS's team accepted 22% of Bito's suggestions without modification. The impact extends to Bito, whose internal product development has accelerated significantly. One employee compared the experience to "using Tesla Autopilot for the first time. It's a remarkable improvement to the status quo."
## Building the future of software development with AI
Bito envisions AI transforming the coding experience. Goel said, "Bito Wingman pushes the boundaries of 'coding' in 2025," highlighting the shift from assistive tools to agentic systems acting on developers' behalf. This vision centers on tools that don't just augment existing workflows but pioneer new approaches to software creation.
The ongoing partnership with Anthropic is crucial to this transformation. Goel said, "Anthropic's innovation and platform accessibility are crucial to Bito's mission to redefine developer productivity." Together, Bito and Anthropic aim to refine Claude's capabilities for software development, building a future where AI and human developers collaborate seamlessly to create better software faster than ever before.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Blank Metal Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/blank-metal-qa
Path: 18-Industry-UseCases/blank-metal-qa.md
# How Blank Metal, a lean professional services firm, runs on Claude Cowork
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
+700 people trained
in Claude Code and Cowork
90% of engineering work
runs through Claude Code
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
[Blank Metal](https://www.blankmetal.ai/) is an AI-native engineering firm that helps enterprises take AI from pilot to production. Founded in 2025, the team of 30 runs its own operations on Claude before deploying anything for a client. We spoke with Elli Rader, Chief Revenue Officer, about how the team uses Claude Cowork and Claude Code to handle business development, scheduling, and the day-to-day work of getting a company off the ground.
## Anthropic: How central is Claude to the way Blank Metal operates day to day, and which products is your team actually using?
**Elli Rader, Blank Metal:** All of us at Blank Metal are superpowered by Claude. The primary tool is Claude Cowork, which is where the team handles everything from client-facing deliverables to internal workflows to daily tasks. On the engineering side, Claude Code is where our developers live. Every engineer is fully committed to it, and it powers around 90% of the work we do across internal projects and client builds. The API is what gets deployed for client implementations.
For a small company, Claude is a structural advantage. Work that used to take days, whether that's data analysis, forecasting, or research, now gets done in minutes, and repetitive tasks that used to require someone's full attention can run in the background, which frees people up for higher-leverage work. We've built a set of internal skills to eliminate the friction points that would otherwise slow the team down, and anything that can be packaged into a reusable skill gets shared across the org, so the whole team gets faster every time someone solves a problem once. Even our brand voice and visual guidelines are embedded through skills, so everything that comes out of Cowork, such as decks, docs, and deliverables, aligns automatically rather than being applied individually. The team also builds artifacts, dashboards, and HTML-based visualizations for client presentations. At the end of the day Claude isn't just a tool we use, it's how we scale, build, and grow in a leaner way. Every person on the team is more capable because of it, and that's the whole point.
## For a while you were essentially a one-person business development operation. What was at stake as the leads started coming in?
**Rader:** We just simply wouldn't have been able to handle the volume of leads. Clients would have been very frustrated at not getting a fast response, and they would have gone elsewhere. As a new company, it's vital that we build strong relationships with the people coming to us to grow our business and theirs, so we can't afford to slip in BD operations. Claude has been an absolute lifesaver.
## Was there a specific moment when you realized Cowork was going to change how you work?
**Rader:** For me it was the day I built a lead processor plugin. That was the moment I realized how much Claude could actually do without me needing to loop in engineering every time I had an idea. That unlocked my creativity, once I saw what was possible, I just kept going. Now I have a whole list of scheduled activities and live artifacts I've built to keep myself productive. It stopped feeling like a tool and started feeling like having an extra person on the team who's always ready to help.
## Walk me through that lead processor. What did handling a lead look like before, and what does it do now?
**Rader:** With anywhere from 3 to 10 leads coming in daily, the manual version meant days of research, scoring, and data entry. The lead processor doesn't operate in isolation. It pulls from all of our plugins and custom-built skills at once, and the result is a complete picture of how well a potential client aligns with what we actually offer, without anyone piecing it together manually. When a new lead comes in, it scores a fit rating, creates the deal in HubSpot, pulls contact info, and posts a summary to Slack. A full day's volume now gets handled in a couple of hours.
The first pass took about 20 minutes to build. We're on our third version now, so roughly an hour of total development time from the beginning. We have also invested in using the plugin and considering the ways it could be improved. It saves us at least a couple of hours a day processing leads across four people.
## What else has the team built into Cowork beyond lead processing?
**Rader:** Scheduling was a big one. Before the calendar automation, the team was spending at least an hour a day manually cross-referencing a locked-down Microsoft calendar against Google Calendar just to find availability. Now it's a single prompt. We type in who we need and the name of the client, and it automatically puts holds on everyone's calendars and gives us a bulleted list to paste into an email sharing availability. When the client chooses one, we tell Claude, and it goes back to finalize the right time, invite the client, add a Zoom line, and delete all the other holds. I built it as a project in Cowork. I started it as a task, and when it began giving me errors after a couple of weeks, Claude suggested I turn it into a project, so I did.
Proposal and SOW generation is another one. What used to be a multi-hour drafting process is now a structured first draft in minutes. Competitive research on prospects gets pulled together before calls so the team walks in prepared, and afterward the conversation is analyzed by a meeting processor skill.
## You build all of this inside Cowork rather than writing custom software around it. What makes Cowork work as an operating layer, rather than just a place to chat with Claude?
**Rader:** It starts with the work, what does this actually need to do? The question we keep coming back to is can this model operate inside the workflows people already live in, or does it create another context switch? Watching Cowork roll out, on our own team and across client teams, was the structural moment: it isn't just a chat window, it's a workspace. Connectors to Salesforce, Slack, and M365 meant Claude could operate inside actual business workflows. Skills meant solutions could be packaged and shared org-wide. The Excel and PowerPoint add-ins met people inside the tools they were already living in.
## You've trained more than 700 people in Claude Code and Cowork. How have you been able to scale it?
**Rader:** We're up to about 710 as of June 1. A big part of how we've scaled that is Lectern, a real-time live training companion we built internally to run Claude Code and Cowork sessions. The presenter controls a shared session, and participants can either follow along in real time or navigate the material at their own pace. Most people run it side by side with their terminal so they can implement immediately rather than just watching a demo. You're not just learning about Claude, you're building with it at the same time. So it's Claude all the way through: Claude is training people on Claude so they can build with Claude.
A good amount of our team has a lot of background in edtech. We've built tools and products that have taught millions of people, and our lead AI engineers used to be teachers.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## How do you keep up with Claude updates as a small team?
**Rader:** With Claude updates coming almost weekly, we're constantly learning what's new, rolling it into our training and builds, and working hard testing almost all of it on our internal platform, called Shippy. Powered by Claude, Shippy lets us take on work that would normally be well beyond a team our size.
We pay particular attention to what comes off the shelf from Claude, and dig deep into what needs deep customization. Our goal is to help our clients effectively use what they can without having to build and maintain a lot themselves, and also help them build tools and products that are hyper-specific to their unique needs when “off the shelf” isn’t enough.
## What's the one thing you'd tell another team getting started with Cowork?
**Rader:** Start with the [Cowork training](https://anthropic.skilljar.com/introduction-to-claude-cowork). Give teams the opportunity and support to build their own things and it will unlock a ton of their creativity that ultimately will drive better use cases.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Block Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/block
Path: 18-Industry-UseCases/block.md
# Block improves employee productivity and data access with Claude in Databricks
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Large
Product:
Claude Platform
Location:
North America
75% of engineers
saving 8-10+ hours weekly
100% success
on benchmark tests with Claude 3.5 Sonnet
Block—the company behind Square, Cash App, Afterpay, and other financial services—uses Claude on the Databricks Data Intelligence Platform as the default model to power the internal deployment of its open source AI agent, codename goose. This solution enables employees across all roles to interconnect internal tools and systems, analyze complex data, create SQL queries without technical knowledge, and automate workflows—transforming how their organization operates.
With Claude in Databricks, Block has seen:
- 75% of engineers saving 8 to 10+ hours every week using codename goose — accelerating velocity and cutting down on busywork
- codename goose adoption doubling in just one month with user engagement increasing 40-50% weekly as employees discover new use cases
- Claude 3.5 Sonnet becoming the only model to consistently achieve 100% success on [their benchmark tests](https://block.github.io/goose/blog/2025/03/31/goose-benchmark/)
## Giving more employees access to data insights
Block has vast data resources and needed a way to make them accessible to employees regardless of their technical background. The company had long used Databricks for data engineering but recognized an opportunity to combine these capabilities with large language models and their internally built technology to democratize data access throughout the organization.
Bradley Axen, Principal Data and Machine Learning Engineer, explained, "We've worked with Databricks for years as our primary data engineering platform, using their Spark capabilities for our data processing needs."
The company initially created an AI coding assistant, codename goose, but quickly realized its potential extended far beyond software development. Axen said, "goose started as a simple tool to help my team write better code. It began as a basic feedback loop. Since then, it has evolved dramatically. This might sound exaggerated, but it's true—90% of my lines of code are now written by goose. Part of that is because I want to use the tools I'm building, but it's also because the tool has become that effective."
From design to product development, thousands of Block employees across all job categories are now using Claude via Databricks, sometimes without even realizing it, and it’s freeing them up for bigger, more creative thinking.
## Superior performance and security with Claude in Databricks
After rigorous benchmarking, Block found Claude has consistently outperformed other models in codename goose, to date. "For the tasks we care about measuring specifically, the Claude family has performed the best," noted Axen.
Security was another critical factor in their decision. "We care deeply about secure data integrations. When we connect to Databricks, we can use OAuth with short-lived credentials. So every employee now has access to these LLMs without us having to distribute and manage API keys," Axen emphasized. This security infrastructure allows Block to "flip a switch and make new models available to everybody," providing immense flexibility for their platform team.
Block particularly values Claude's tool use and code generation capabilities. They strategically employ different Claude models based on the specific task at hand—choosing Claude 3.5 Sonnet for complex data analysis requiring sophisticated reasoning, and Claude 3.7 Sonnet for requests that require more steps and planning.
## Transforming data access through agentic workflows
Block integrated Claude in Databricks with goose to create an ecosystem connecting multiple data sources and tools. "With our agent-based approach, we've created a complete workflow loop," said Axen. "We run the LLM through a Databricks endpoint, connect it to our agent system goose, and then goose can call back to Databricks to access our databases and datasets."
This approach allows employees across departments to interact with data more efficiently:
- SQL generation without technical knowledge: The model writes SQL, sends it to the data endpoint, and brings back insights. Someone without SQL knowledge can solve their own data problems, enabling product teams and non-technical employees to answer data questions without waiting for data scientists.
- Complex data feature engineering: Engineers created a system that teaches Claude to write code for Block's internal Beacon service. An MCP server teaches the LLMs on Databricks how to submit code to Beacon, allowing machine learning engineers to create sophisticated data features without deep knowledge of Block's backend systems.
- Multi-tool data workflows: codename goose uses MCP to connect diverse systems. Block can build an MCP server for any internal tool and connect it to workflows. This allows the operations team to use AI to close case tickets and helps departments access the data they need.
This agentic approach aligns with Block's broader vision. "The big opportunity is having an LLM translate someone's intent into actions on our systems. That's going to change how we offer products to customers and how we work internally," Axen noted.
## Creating a data-driven culture with measurable results
Block's Claude in Databricks implementation has gained significant traction internally. Around 4,000 of Block's 10,000 employees actively use goose, with adoption across 15 different job profiles from sales, design, product, to customer success, operations, and beyond.
The impact on productivity is substantial, particularly in how quickly teams can access insights. It's been a huge deal for Block because someone who doesn't know SQL can now solve their own data problems.
One team that also benefits is design. Axen explained, "The barrier to entry for a designer to turn their idea into a working prototype was too high, so they often wouldn't. Now that barrier is almost entirely gone. You can say, 'Here's a web page in Figma. Let's make a functioning version,' and it does it." This has fundamentally changed the design workflow, enabling designers to build and test functional prototypes before sharing them.
## Building a future powered by accessible data and agentic AI
Block envisions a future where data access is fully democratized through agentic AI systems. "The ceiling isn't saving 100% of your time. It's actually higher because you can have a whole team of agents working on your behalf, doing more than you could alone," said Axen.
While Block aims to save 30% of employee time through AI in 2025, their vision goes beyond efficiency. "It's about enabling our people to act on all our good ideas. Over the coming years, jobs will change. People will still solve challenging problems, but they'll spend less time writing code," Axen explains. Block's goal is to shift from being constrained by delivery speed to being limited only by how fast they can innovate.
While focused on internal productivity today, Block is strategically developing customer-facing AI products. "We're learning what works and how to make it easier for people to pick it up," explains Axen. Though some agentic products already exist in their ecosystem, Block is prioritizing quality before wider deployment. Their internal implementation of codename goose serves as both a productivity tool and a vital testing ground, developing the infrastructure and design principles that will power their next generation of customer offerings.
Block is creating a future where every employee can unlock the full potential of their company's data by combining Claude's advanced reasoning capabilities with the Databricks Data Intelligence Platform through codename goose. This partnership enables Block’s workforce to embrace AI-assisted workflows, turning their vision of economic empowerment into reality through technology that makes sophisticated data analysis accessible to all.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## BlueFlame Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/blueflame
Path: 18-Industry-UseCases/blueflame.md
# BlueFlame AI empowers lean investment teams to achieve institutional-scale analysis with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
North America
Minutes not hours
document analysis time reduction
30 queries daily
average client usage
BlueFlame uses Claude to give small investment teams enterprise-grade analytical capabilities, enabling lean teams to analyze vast document sets and uncover insights at institutional scale—without needing in-house technical expertise.
With Claude, BlueFlame:
- Enabled small teams to perform institutional-scale analysis previously requiring large technical departments
- Reduced document analysis time from 4+ hours to minutes
- Supports and average of 30 client queries per day
- Automated comparison of hundreds of companies simultaneously
## Bridging the resource gap for sophisticated investors
Alternative investment managers face a critical challenge: they need to perform sophisticated financial analysis at institutional scale, but operate with lean teams. "We serve lean organizations— businesses with institutional expectations. Some may have 50 people managing a very significant pool of capital," said Henry Lindemann, COO and Co-founder of BlueFlame.
"Our clients are very sophisticated in terms of finance and analytics, but they often don't have in-house development teams," said Ed Chu, CTO at BlueFlame. When analyzing vast amounts of unstructured data—like private equity deal rooms full of documents—these lean teams need enterprise-grade tools that don't require technical expertise.
## Choosing Claude for enterprise reliability and accuracy
BlueFlame selected Claude specifically to meet the stringent requirements of financial institutions. "Financial institutions have very low risk tolerance," said Chu. "From a trust and security perspective, Anthropic was clearly ahead of the competition."
Consistency and reliability were paramount. "Our clients expect deterministic outcomes—they can't afford randomness in their analysis," said Chu. "Through our testing, Claude has proven to be consistently reliable." Claude's vision capabilities were crucial for analyzing financial documents rich with charts and graphs.
## Delivering enterprise-grade analysis to lean teams
BlueFlame's platform democratizes sophisticated analysis capabilities, providing customers:
- Automated processing of deal room documents
- Simultaneous comparison of hundreds of companies
- Portfolio-wide KPI extraction and analysis
- Generation of tailored investment insights
- Comprehensive due diligence automation
The platform doesn't just save time—it enables small teams to perform analysis that was previously impossible without large technical departments. "This isn't just about saving time—we're enabling analysis that was economically unfeasible before," said Lindemann.
BlueFlame helps teams work smarter by surfacing insights they might have missed. "Our clients know what they want from their data, but they don't always know all the questions to ask," said Lindemann. "We help them discover both questions and answers."
This capability has proven transformative for both clients and BlueFlame's business. "We're able to do something unique in the market," said Lindemann. "It's driving client acquisition and retention, while proving that generative AI really works for investment firms."
## Looking forward
BlueFlame sees AI as key to leveling the playing field in investment analysis. "As teams get more comfortable with the technology and it improves, we see AI playing a bigger role in the investment decision process itself," said Chu.
The company views their partnership with Anthropic as crucial to realizing their long term vision. "The partnership between Anthropic's horizontal technology and BlueFlame's vertical application delivers the best of both worlds to clients," said Lindemann. Together, they're democratizing institutional-grade analysis capabilities, enabling lean teams to compete effectively in an increasingly sophisticated investment landscape.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Bluenote Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/bluenote
Path: 18-Industry-UseCases/bluenote.md
# Bluenote powers intelligent agents for life sciences with Claude
[Try Claude](https://claude.ai)
Industry:
Life sciences
Company size:
Small
Product:
Claude Platform
Location:
North America
10x faster analysis
for scientists parsing complex protocols
50-75% acceleration
in regulatory document production
Bluenote uses Claude to build AI agents that power critical operations for life sciences organizations—from regulatory workflows and technical documentation to manufacturing and supply chain operations—enabling researchers to focus on science instead of paperwork.
With Claude, Bluenote agents:
- Generate complex multi-hundred page scientific documents with in-text tables, figures and citations in minutes.
- Accelerate regulatory and compliance document production by 50-75%.
- Enable scientists to parse complex protocols and execute their analyses 10x faster.
- Identify gaps in existing documentation based on the latest regulatory guidelines, and propose opportunities for increased compliance and quality.
- Securely retrieve data from clients’ data warehouses and quality management systems for end-to-end data traceability and consistency.
## Building agents for highly regulated biomedical operations
Bringing a new treatment to market demands as much paperwork as it does research. For example, regulatory submissions, clinical trial reports, and quality validations are all essential parts of the process, but can take days or weeks of a researcher's time—time spent on documentation that could be spent on medical breakthroughs.
Bluenote deploys AI agents that automate this critical, but often manually-intensive and tedious work. Their agents process regulatory documents, generate technical reports with proper citations, and handle complex multi-step workflows—all with robust guardrails, data traceability, and highlighted calls to action for human experts to contribute additional context and review.
"No PhD scientist with 20 years of experience wants to spend half their time on FDA paperwork," explains Fatima Sabar, CEO and Founder of Bluenote. By integrating with existing systems and data warehouses, Bluenote meets its subject matter experts where and how they work, without disrupting established practices or compromising regulatory standards.
Grounded in a decade of building AI-powered products for scientists and clinicians, Bluenote was founded to bring that same trust and precision to life sciences operations. “Working with Claude helps us bridge the gap between cutting-edge, fast-moving AI and the deliberate, high-stakes work of science.” Sabar adds, “Every breakthrough in AI is a chance to make life sciences faster, safer, and drive operational excellence.”
## Why Bluenote chose Claude
In an industry where trust is paramount, Bluenote partners with AI leaders who share their commitment to responsibility and precision. "What brought us to Claude was deep alignment around reliable and responsible AI,” says Sabar. "In life sciences, the bar is extremely high for accuracy, traceability, interpretability, and data provenance."
Bluenote employs a sophisticated model orchestration approach, with Claude as their default model for scientific, technical reports. "We support a suite of foundation models behind the scenes and use smart routing to pick the best model for each task," explains Bluenote CTO and Founder, Katsuya Noguchi. "Claude is our default for high-stakes regulatory and compliance documentation.”
Claude's citation capabilities are crucial for regulatory documentation. "For medical and technical documentation, tracing content back to source data at a granular level is critical for quality control and audits,” Noguchi adds. "Claude allows us to deliver high quality, reliable outputs that can be traced back to sources for our clients."
## How Bluenote's agents transform life sciences workflows
Bluenote built three types of specialized agents using Claude:
- **Document processing agents** extract key information from scientific documents in minutes instead of hours. These agents scan through hundreds of pages to identify critical data points, research findings, and regulatory requirements.
- **Technical documentation agents** create regulatory documents with proper citations. These agents generate study reports, validation documentation, and compliance forms needed throughout the drug and device development process.
- **Multi-step workflow agents** automate complex processes from start to finish. These agents handle analyses, assessments, and document or form generation across multiple stages with minimal supervision while maintaining strict regulatory compliance.
## Intelligent agents delivering measurable impact
Claude-powered agents create substantial value for Bluenote's life sciences clients—transforming critical workflows while maintaining the rigorous quality standards required in healthcare. Rather than providing isolated point solutions, Bluenote's agents deliver comprehensive support across the entire life sciences lifecycle.
Guardant Health, a leading precision oncology company, has integrated Bluenote's AI agents across key operations. Many of their workflows involve complex scientific and regulatory documentation that must adhere to numerous guidelines.
“With Bluenote's platform, we leverage the most advanced AI models that are optimized for each task,” explains Kenny Speer, Vice President of Bioinformatics Software Engineering at Guardant Health. “Bluenote’s AI agents powered by Claude generate first drafts of critical documents in minutes rather than days, while intelligently flagging areas that need human expert review. In lab operations, our QC agents have boosted specialized workflow efficiency by 40-50%. By equipping our teams with these sophisticated tools, we're accelerating how quickly we can move lifesaving innovations to patients."
Guardant’s perspective is echoed more broadly across the industry by leaders who see AI agents as a way to accelerate timelines without compromising quality.
“My 20+ years as a transplant surgeon taught me that for patients waiting for better therapies, time is the most precious resource,” explains Dr. Eliezer Katz, Chief Medical Officer of Eledon Pharmaceuticals. “Over the years, I’ve observed the parallel advancement of technology and medicine—and now, with the emergence of AI, we’re at the start of another transformative chapter. As CMO, I’m excited to see reliable and intelligent AI agents redefine drug development timelines. Across critical functions like Clinical Operations, CMC, and Safety, we can streamline operational complexity—all while preserving the quality standards that ensure patient safety. When we reduce development timelines, we’re not just improving operational metrics—we’re giving patients back precious days of quality life.”
## Accelerating biomedical innovation through AI partnership
Bluenote's journey with Claude-powered agents is rapidly expanding. Biopharma leaders working to tackle the world’s toughest diseases are partnering with Bluenote to develop increasingly sophisticated agents that handle more complex work across the drug, device and diagnostic lifecycle.
“Our vision is to enable every life sciences organization to increase their operational velocity and get their safe and effective biomedical breakthroughs into the hands of patients as quickly as possible. Every day counts,” said Sabar.
The future promises agents that not only process documents and execute operational workflows, but also those that actively contribute to scientific processes. As Claude's capabilities advance, Bluenote envisions agents that can analyze vast repositories of institutional data, generate novel hypotheses, and act as true copilots for every scientist and life sciences professional.
“We envision Bluenote as a deeply embedded layer of intelligence that supports life sciences from discovery through development and delivery, and evolves alongside the science itself.” says Sabar. “Partnering with Anthropic means we can bring the most advanced AI capabilities into life sciences operations—while holding to the highest standards of accuracy, traceability, and quality.”
For patients waiting for life-saving treatments, this collaboration represents hope. Every hour saved from administrative tasks is an hour that scientists can dedicate to innovation. In this vision of the future, AI augments human expertise, creating a world where medical breakthroughs happen faster and reach those who need them most.
## Related stories
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How the Garvan Institute is changing the way it does science with Claude
### Novo Nordisk accelerates clinical documentation and drug development with Claude
### Biomni accelerates biomedical discoveries by 100x with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
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- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Bolt Claude Agent SDK case study | Claude by Anthropic
Source: https://www.claude.com/customers/bolt
Path: 18-Industry-UseCases/bolt.md
# Bolt builds autonomous design system agent on the Claude Agent SDK
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Agent SDK
Location:
North America
~53-minute average autonomous agent workflow
powered by Claude Opus 4.7, resolving conflicts and mapping tokens across thousands of components
~90% cache efficiency on the Agent SDK
reducing inference costs across high-traffic workflows
[Bolt](https://bolt.new) is a vibe coding tool that lets users build full applications in natural language, with built-in integrations for databases, payments, and deployment. Built by StackBlitz and powered by the Claude Agent SDK, Bolt's newest capability is a design system agent that lets PMs and designers generate production-ready, on-brand prototypes without writing code.
## With Claude, StackBlitz achieved:
- 10,000+ users uploading their own design systems to Bolt
- ~53-minute design system generation, then unlimited on-brand prototypes in ~5 minutes each, with minimal engineer rework needed to ship
- Autonomous design system generation that consolidates Storybook, GitHub repos, npm packages, Figma tokens, and documentation into a unified system
- ~90% cache efficiency on the Agent SDK, reducing inference costs across high-traffic workflows
## The challenge
## The problem with fragmented design systems
Most companies don't have their design system in one place. Typography lives in a Google Doc. Components are scattered across Figma files, Storybook instances, and GitHub repositories. Spacing and layout guidelines might be in a wiki, or just in an engineer's head.
That gap has become a major barrier to enterprise adoption of AI development tools. PMs and designers can prototype ideas in tools like Bolt, but without access to the company's actual design language, the result looks generic. "Oftentimes if you just use Bolt, it doesn't have any idea about your company's design system," said Dominic Elm, Founding Engineer at StackBlitz. "And a design system is a somewhat complex system. It has guidelines, typography, spacing, layout, all these things."
The tools can generate code quickly, but the output doesn't match a company's internal standards. Prototypes end up as throwaways: a PM builds something to communicate an idea, but an engineer rewrites it entirely before it can ship. That distance between prototype and production code keeps non-engineers on the sidelines of the development lifecycle.
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
## The solution
## Why StackBlitz built on the Claude Agent SDK
StackBlitz had built its own internal agent to power Bolt, but as the team planned a major overhaul, the Claude Agent SDK arrived at the right moment. "We were looking at making a ton of improvements to our agent, looking at a v2," Elm explained. "But then the Agent SDK came and it just made a lot of sense to go with something that is already used by so many people."
The decision shifted the team's focus from building and maintaining agent infrastructure to product innovation. StackBlitz's AI team is small. "We have a couple people, but it's probably still nowhere near the people that are working on Claude Code," Elm added. Claude Code's established user base was part of the appeal: the Agent SDK meant StackBlitz didn't need to match that investment to get the same underlying capabilities. The Agent SDK is built on the same harness that powers Claude Code, so StackBlitz could inherit those capabilities without having to match that investment.
## Building a design system agent with Claude
StackBlitz was one of the earliest teams to go all in on the Agent SDK, and the extended experience building on it has shown Elm how flexible the platform is. "The way it's currently shaped just allows you to build almost any workflow," he said.
The design system agent is a case in point. It starts by taking in everything a company has: Storybook sites, GitHub repositories, npm packages, Figma tokens, documentation files. Users point the agent at all their sources and it does a thorough pass across each one, resolving conflicts, mapping design tokens, and understanding component variants. What comes out is a consolidated intermediate representation of the full design system. The agent uses Claude Opus 4.7, which Elm said "showed the best results overall" for the sustained reasoning this research phase demands.
This research phase can run for 40 minutes to an hour and a half depending on how many sources are connected, averaging around 53 minutes. That's a different kind of task than a typical five-minute prototype build. The SDK's hooks made that feasible. With the stop hook, the team can keep an agent running across a long workflow, pass feedback back in, and change the agent's trajectory mid-run. Custom sub-agents handle parallel tasks while keeping the main agent's context clean. "It helps with overall speed because you can parallelize things," Elm noted. "Also, what the sub-agent does isn't polluting the main context window."
The result lives inside Bolt as a browsable library of all the company's components, sections, and pages in one place. StackBlitz was deliberate about not making Bolt the source of truth for a company's design system. Instead, when a team updates their design system on their end, they can come back to Bolt and reindex, and the agent does an incremental update. Once the design system is in place, a user selects it, prompts Bolt to build something, say a car configurator or a comparison page, and the output follows the company's actual components, typography, and spacing. The agent then checks its own work in a review loop. "You build something and then you check again: does this match what it's supposed to look like?" Elm said, comparing the process to how a developer would verify output against a Figma file.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## From throwaway prototypes to production code
The design system agent changes what PMs and designers can deliver. The design system is generated once in an autonomous run averaging 53 minutes. From that point on, any team member can prompt Bolt to produce on-brand prototypes in roughly five minutes, generating code that can go to production with minimal rework. "The idea is that Bolt can generate a prototype that is not just a throwaway," Elm said. "You can take it and hand it to an engineer and they can ship that code almost as-is to production and just connect the business logic to the components."
StackBlitz sees roughly 90% cache efficiency on the Agent SDK, keeping inference costs manageable across these long-running workflows. More than 10,000 users have already uploaded their own design systems to Bolt.
## Looking ahead
StackBlitz is focused on broader adoption among companies shipping production code through Bolt. "The goal is to get PMs and designers actually integrated into the development lifecycle and able to contribute to production code," Elm said. "That's the holy grail for almost everyone."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Box Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/box
Path: 18-Industry-UseCases/box.md
# Box builds document creation into its AI agent with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)
Location:
North America
Concept to customer-facing capability in weeks using the Claude Skills API
instead of building document generation in-house
2-minute contract redline
when Box's team tested jurisdiction changes on a contract
[Box](https://www.box.com/) securely connects enterprise content to AI, enabling organizations to manage files and automate business processes. Its agent, the Box Agent, recently gained the ability to support document creation through Anthropic's Skills API.
## With Claude, Box:
- Saved months of development time by using the Skills API instead of building document generation in-house
- Went from concept to customer-facing document creation in weeks by using the Skills API instead of building in-house
- Redlined a contract in 2 minutes instead of an afternoon of manual review
- Generates multiple document formats from a single conversation: the same source material returned as a slide, a spreadsheet, or a written brief
- Creates PowerPoint, Excel, Word, and PDF files inside the Box agent without a separate code-execution environment
- Analyzes spreadsheets using their full structure rather than extracted text
- Maintains enterprise security through Box's existing LLM gateway, with only 2 new data paths added
## The challenge
## Bringing document creation inside Box
Box customers could already create, collaborate on, and sign documents inside the platform. Early customers of the new Box Agent consistently requested the ability to generate presentations, documents, and other file formats. Building that capability in-house didn’t make sense from a timing, effort, or focus standpoint. It would have meant standing up a distributed code-execution environment across Box's data centers and meeting the 5-nines reliability bar Box's customers expect. Box's team estimated the work for the in-house path would take months of engineering time.
“Box's strength is in how enterprise content is managed, governed, and put to work,” said Darryl Sladden, Staff Product Manager for AI at Box. “The intelligence to make a good slide is a different problem, and it's one Anthropic has already solved.”
2 minutes
Redlined a contract vs. an afternoon of manual review
## The solution
## Pre-built skills connected to the path Box already trusted
Box turned to Anthropic's Skills API for the generation itself. Anthropic's pre-built skills for PowerPoint, Excel, Word, and PDF deliver packaged expertise: they encode what makes a slide visually appealing, how to structure analytical spreadsheets, and how to handle complex Word edits cleanly.
“Using the API, we’re able to show the customers very early how they can save work and time, and start to change their processes very quickly,” Darryl says.
The integration principle was to change as little as possible. Box already routes all LLM requests through a production gateway that handles logging, request counting, and access control. Rather than create a separate path for document generation, the team added exactly two things: file upload on the way in, file download on the way out.
“We ran this through our main production path and added the file upload, file download capabilities,” Darryl says. “Everything else: the same file versioning, the same ownership. The only difference we have to talk about is those two paths.”
Inside the agent, Box routes work across Claude models by difficulty. Sonnet typically interprets the user's request, searches Box for relevant source files, and assembles context, while file generation often goes to the more capable Opus model. That flips the common pattern of using the larger model as planner and a smaller one as executor, but it matches where the difficulty sits: orchestrating over Box content is well-bounded, while producing a document that looks right demands more from the model.
The pre-built skills are also what made the speed possible. Spreadsheet analysis benefits from the full structure of a spreadsheet rather than just text extracted by RAG, and PowerPoint generation depends on judgment that's hard to specify, let alone replicate. “PowerPoint files have a lot of taste,” Darryl said. “It's really the designer's mind that I always find is most valuable, that it's actually been trained in.”
The capability runs under Box's existing Anthropic agreement, which contractually ensures customer data isn't used for training. Containers that execute skill code are short-lived, lasting only minutes. For Box's security team, the review was about two new data paths, not a new trust boundary.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## Redlining a contract in 2 minutes
Using the Skills API, Box went from concept to customer-facing capability in weeks. A member of Box's internal team tested the agent on a real contract, asking it to show redlines for changing the governing jurisdiction from New York to California. “We just waited two minutes, and it output the entire document,” Darryl said. “It was smart enough to change not only the state, but the city and all the additional clauses that talked about court.”
The financial summary flow works the same way: a user asks for a slide summarizing a company's financial position; the agent searches their Box folders, finds the previous quarterly report and recent monthly updates, pulls the relevant figures, and returns a formatted draft slide with the initial work done, ready for the team to add insights. A follow-up request for the same output as a spreadsheet reuses what the agent already found.
Box went from concept to customer-facing document creation capability in about a month, a timeline that wouldn't have been possible building from scratch. The time that didn't go into infrastructure went into making the agent actively useful inside the enterprise.
The principle that emerged: use pre-built skills where the expertise is general and already trained in; build your own where the knowledge is yours. “The trajectory of AI is really what we're betting on for this,” Darryl said. “Our advice is to look at each capability not only how it is now, but how it will be in six months.”
How enterprises are building AI agents in 2026
New research from 500+ technical leaders reveals how enterprises are deploying AI agents—and why 80% already report measurable ROI.
[Read more](https://claude.com/resources/articles/how-enterprises-are-building-ai-agents-in-2026)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Brainlabs Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/brainlabs
Path: 18-Industry-UseCases/brainlabs.md
# How Brainlabs gave 1k+ marketers at its media agency an AI coworker with Claude Cowork and skills
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Large
Product:
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
~400 Skills
authored by employees in four weeks
91% adoption rate
in North America
[Brainlabs](https://www.brainlabsdigital.com/) is a media agency with offices across the US, UK, LATAM, and APAC, running media and advertising campaigns for mid-sized and enterprise clients across industries. Over four weeks, the company rolled out Claude Cowork to its full workforce, with employees authoring hundreds of their own skills and automations.
## With Claude, Brainlabs built:
- A library of roughly 400 skills authored by employees in four weeks
- A Cowork deployment reaching about 1,000 employees across the agency
- A Notion-based repository of Cowork skills that non-developers can use directly
- A Claude-powered "skills auditor" that reviews skills to find more efficiencies and consolidate the growing library
- A Managed Agents setup inside Notion that triggers Claude when work changes state
- A "suggest a skill" process so any employee can propose a new automation
## The challenge
## Scaling repeatable work across a large agency
An agency at Brainlabs's size produces a steady cadence of campaign work with dozens of recurring workflows. The company's roughly 1,000 strategists, media planners, data scientists, and creative leads spend significant chunks of their day on repeatable work: drafting creative briefs, QA-ing media plans, pulling client reporting, summarizing campaign data. Across that many people, every team rebuilding the same things by hand starts to add up fast.
For Brainlabs's CTO Ben Vincent, the principle was simple. "If you're doing something more than three times, you should try to automate it," Vincent said. The company's CEO Dan Gilbert wanted that principle applied across the whole business, not just the engineering org. The original target was to have Claude live across the entire workforce in a week.
How to create Skills
Follow our step-by-step guide to write custom skills that extend Claude's capabilities with real examples and practical patterns.
[Read more](https://claude.com/resources/articles/how-to-create-skills-key-steps-limitations-and-examples)
## The solution
## An authoring layer for skills
Brainlabs treated Cowork as the foundation, and skills as the layer on top. Over four weeks, Cowork went live across the workforce, with workshops to walk strategists, planners, and creative leads through how Claude could plug into the tools they were already using.
For skills, Brainlabs needed an authoring layer the same audience could actually use. The company made Notion the home for its org-wide skills library: employees store skills directly inside Notion, where the company’s knowledge base, meeting notes, and team workflows already sit. Notion packages each Skill and pushes it to GitHub for revision, while the Notion page stays as the source of truth.
"We've made all of them open,” Vincent said. “Anyone in the company can go in and read the details of any skill.” A "suggest a skill" process gave any employee a way to propose a new automation without going through engineering, and an org-wide skills guideline set the bar for quality. The rollout to get Claude live across the whole company took four weeks, during which time roughly 400 skills landed in the library.
The library spans the agency’s full range of work. Two examples Brainlabs has invested in heavily: an SEO audit skill, refined across thousands of iterations from the SEO team and built on a context layer drawn from over a decade of agency work; and a brand skill that produces presentation decks, social graphics, and one-pagers that stay on-brand without a designer in the loop. The audit skills alone number in the dozens, each with its own context layer.
Keeping the quality bar high as the library grew into the hundreds required a second piece, and Brainlabs built it as a skill itself: an auditor that reviews every other skill for duplication, overlapping instructions, and token inefficiency, then proposes consolidations and rewrites. “The skills auditor checks: have you done this in a clean way, is it concise?” Vincent explained. “We built it after versions 2, 3, and 4 of the library got unwieldy from over-enthusiastic agent creation across the company.” The team is also using the analytics API to see which skills are actually getting used inside chains of thought, so the library can grow on the basis of evidence rather than enthusiasm.
Security and governance were handled the same way, cautiously, and in stages. Data stays isolated by design: a Skill only pulls what the person running it is already authorized to access. Every skill also has a designated owner who reviews and approves changes before it goes live, so quality and access controls keep pace as the library grows.
The newest addition sits on top of all of this. Brainlabs is one of the early customers running Managed Agents inside Notion. "We use actions. We get them to look at the Notion boards, and when something is happening it fires off to Claude," Vincent said. One example is a task agent called Get Stuff Done that works tickets on a Kanban-style board: a Notion agent tags a task with “Claude” when it judges the work complex enough, and the managed agent picks it up from there, drawing on the company’s skills library and connectors to Slack, Google Calendar, and other platforms to produce outputs like PowerPoints and research documents.
The team has put the agent to work on its own projects, including managing the Cowork rollout itself. The team is also evaluating the Claude Agent SDK for more complex server-side agents that would sit alongside the Notion-hosted ones.
Skills explained
Where do Skills fit in the Claude stack alongside prompts, Projects, MCP, and subagents? Learn what tool to use when—and how they work together.
[Read more](https://claude.com/resources/articles/skills-explained)
## The outcome
## ~400 skills in four weeks, with agents on top
Four weeks after the rollout began, Brainlabs employees had authored roughly 400 skills covering everything from presentation-building to client reporting, with the library still growing as more people determined which parts of their own work fit the "more than three times" rule. Cowork sits underneath all of it, with about 1,000 employees handing off recurring tasks inside the tools they already use and picking up finished work on the other side. "We're automating all the mundane tasks so employees can do the more strategic things," Vincent added.
For Dan Gilbert, Brainlabs’s Global CEO, the biggest gains have been in the depth and consistency of the work itself. SEO audits used to vary in quality depending on which strategist ran them. The SEO audit skill changed that. “It’s one skill, refined across thousands of iterations from our SEO team, that captures the full universe of what to look for and what good looks like,” Gilbert said. “It doesn’t rely on what any one strategist happens to remember on the day.” Client reporting saw the same shift. “The strategists in the loop spend their hours on judgement, prioritization, and client strategy instead of mechanical assembly,” Gilbert added. For clients, this lands as a different service, not a faster one, with real-time coverage and expanded capability that wasn't possible before.
Writing tasks see the same lift agency-wide, which matters because writing is a daily part of almost everyone’s job at Brainlabs. Cowork is preloaded with the company’s style guide and each person’s individual writing style, so drafts come out around 80% of the way there in Brainlabs’s voice rather than starting from a blank page. “That’s a real quality lift, especially for people whose core job isn’t writing,” Gilbert said.
Vincent uses Cowork as his own ideation tool. “I have a bunch of random ideas that I never have the time to explore,” Vincent explained. “Now I can write the idea down in Cowork, and Claude will go investigate, build me a document, and I have all the information I need.” With Managed Agents now firing inside Notion when work changes state, Brainlabs is seeing what proactive, not just reactive, automation looks like inside a working agency.
For Vincent, this is the foundation, not the finish line. "I think it's going to go so far beyond where we are now," Vincent said. "We're going to have a bunch of agents hosted in a variety of places, which will expand our team's capabilities for the deep strategic work that grows our clients' businesses.”
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Braintrust Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/braintrust
Path: 18-Industry-UseCases/braintrust.md
# Braintrust revolutionizes talent acquisition and career growth with Claude
[Try Claude](https://claude.ai)
Industry:
Recruiting
Company size:
Small
Product:
Claude Platform
Location:
North America
25% more applicants
for Claude-powered job descriptions
\$150K saved
with AI-powered talent screening
Braintrust, an AI-powered recruiting platform, uses Claude to speed up the hiring process for clients while empowering job seekers to advance their careers. With Claude, Braintrust has achieved:
- 25% increase in job applicants for clients using Claude-powered job descriptions
- 50% of clients using their AI-generated job description generator
- Close to 90% of hires coming from matches rated as good or great
- AI-assisted screening and interviews save recruiters significant time
- 100% AI-powered talent screens, giving results in minutes rather than weeks, uncapping throughput and saving over \$150K to date
## Matching talent with opportunity at scale
Braintrust aims to revolutionize recruiting in today's competitive talent landscape by addressing key pain points for employers and job seekers. The company faced the challenge of efficiently matching quality candidates with opportunities, given the overwhelming volume of applications for popular roles. Elena Luneva, Braintrust's Chief Product Officer, highlighted the scope of this issue, saying "over 800 applicants might apply to a role, and only 10% are real."
## Building trust with ethical, high-performing AI
After evaluating several large language models, Braintrust selected Claude for its performance, ethical AI capabilities, and seamless integration with their tech stack. The team found that Claude excelled at producing ethical, unbiased content, which is crucial for professional tasks like conducting interviews and writing job descriptions. Emma Teng, Head of AI and Data at Braintrust, noted, "Claude's ethical AI and safety-first design made it more attractive than other models."
Claude's 200,000-token context window was also invaluable for lengthy interactions. Teng explained, "This is very helpful for a 30 or 60 minute interview. We need to pass a lot of information to the model to produce the next response. This longer context window helped our implementation."
Additionally, Braintrust's existing Amazon Web Services (AWS) infrastructure made Claude an ideal choice. Teng elaborated, "Our overall tech stack is in the AWS environment. So being able to access Claude models in Amazon Bedrock was a great advantage." The team found it easy to deploy Claude, leveraging AWS tools like CloudWatch for monitoring and troubleshooting.
## Powering innovative AI features across the hiring lifecycle
Braintrust integrated Claude into key features to enhance their platform:
1. AIR - AI Recruiter: Powered by Claude 3.5 Sonnet, this tool conducts initial screening interviews, saving recruiters time, giving more candidates a chance, and providing talent an experience where they are understood and listened to.
2. Job Description Generator: This Claude-powered assistant helps clients quickly create compelling job postings, increasing the number of qualified applicants.
3. Semantic Search: A feature in development that allows recruiters to search for candidates using natural language queries instead of rigid filters.
## Better outcomes for employers and job seekers
Integrating Claude has benefited both Braintrust's clients and job seekers. Luneva reported strong adoption of the AI-powered features, noting, "50% of clients are already using the job description generator. Those jobs now get 25% more applicants because the descriptions are richer."
AI tools are also boosting recruiter efficiency. Teng noted, "Recruiters would love to speak to more candidates, but it's time-consuming. With AI conducting the interviews, you can spread your net a little wider. This is a win-win for recruiters and talent."
Braintrust's Claude-powered platform offers job seekers valuable career growth opportunities. The system provides personalized job recommendations and insights into candidates' standing. This transparency allows talent to identify skill gaps and connect with mentors to enhance their qualifications.
## Looking forward
Braintrust sees AI as key to making recruiting more human-centric and equitable. Luneva envisions a future where AI eliminates tedious tasks, allowing recruiters to focus on building meaningful candidate relationships and telling their company’s story. She explains, "AI is actually making things more human. You get rid of the fluff, the box-checking, the vanilla questions and recruiters can focus on finding the right person for the job."
The company is excited about Claude's potential to reduce hiring bias. Luneva emphasized, "With LLMs or AIs, there's no bias from past experiences, so you get built-in diversity by seeing previously unseen candidates."
As Braintrust continues to innovate with Claude, they aim to create a recruiting ecosystem that unlocks human potential, fosters diversity, and efficiently connects talent with opportunities. By harnessing AI, Braintrust is working towards a future where companies and candidates can thrive in a streamlined, transparent, and equitable hiring landscape.
## Related stories
### Fountain accelerates frontline workforce hiring and management with Claude
### micro1 transforms technical recruiting with Claude
### Skillfully transforms hiring through AI-powered skill simulations with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Brand.ai Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/brand-ai
Path: 18-Industry-UseCases/brand-ai.md
# Brand.ai uses AI to make brands more human with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
North America
\$5M to fraction
annual brand compliance cost reduction
600 pieces
of content managed by one copywriter
Brand.ai is transforming how global brands operate, turning years of painstaking agency work into an instant, AI-powered system that maintains brand consistency across millions of touchpoints, all while preserving the human touch that makes brands special.
With Claude, brand.ai delivers transformative results:
- Reduces brand compliance costs for enterprise clients from \$5M to a small fraction of that amount per year
- Enables one copywriter to manage 600 pieces of content
- Reduces brand guideline creation and rollout from 24 months to just days
- Accelerates agency onboarding from months to days
- Maintains consistency across thousands of global touchpoints
## The growing crisis in brand management
Today's brands face a simple problem: they need to stay consistent across countless digital channels, but their tools haven't kept up. The traditional approach of static brand guidelines created by agencies no longer works in a world of constant content creation across global teams.
"At my previous company, we waited almost two years for our agency to create a brand book. Meanwhile, exhausted teams worked around the clock across time zones, armed with nothing but a logo and a name, desperately trying to maintain some thread of consistency," said Chelsey Susin Kantor, co-founder at brand.ai.
The problem goes beyond just speed. Michael Carter, co-founder at brand.ai, said, "Today's brands exist as a massive mosaic of digital touch points, different narratives, and experiences that can't be contained in a static guideline document." This overwhelming complexity, combined with pressure to prove ROI and create content at scale, has pushed marketing teams into settling. Kantor explained, "Teams end up with a culture of 'it's good enough' because they simply don't have the time to do better. They're trapped in a cycle of managing brand compliance instead of growing their brands."
## Why Claude stands out for brand intelligence
After evaluating multiple AI models, brand.ai chose Claude for its unique ability to understand and preserve authentic brand voice. "From our first tests with Claude, we were struck by its thoughtful and nuanced communication," said Michael Carter, co-founder at Brand.ai. "There was a distinctly human quality to its responses that set it apart from other models."
The decision went beyond just tone. Brand.ai built their platform around Claude's technical advantages, particularly its industry-leading context window that allows it to process entire brand guidelines at once. They implemented two complementary retrieval systems around Claude—one for surfacing relevant brand insights, another for maintaining context in conversations.
A conversation with Anthropic's team confirmed brand.ai's choice. "When I asked why Claude performed so much better at these tasks than other models, they explained their focus on making AI feel human—training it to convey concepts naturally," recalled Chelsey Susin Kantor, co-founder at brand.ai. "It sounds counterintuitive to use AI to keep brands human, but that's exactly what we needed. We're using AI to handle the analytical burden so marketing teams can stay in their creative, human headspace. Claude was the perfect partner for that vision."
## How Claude powers the future of brand management
Brand.ai's platform, powered by Claude, transforms static guidelines into dynamic brand engines that earn praise from marketing leaders across industries.
For established brands, it provides instant brand alignment. David Corns, Chief Marketing Officer at Opendoor, said, "The Opendoor brand is our most valuable asset. With Brand.AI, we can quickly align partners with our brand standards while driving sharper insights, faster briefs, and stronger ideas."
Global brands particularly benefit from the platform's ability to scale brand consistency. "As a CMO, my priority is growing the brand so we can grow the business in the most efficient way possible," said Brian Irving, Chief Marketing Officer at Lyft. "From Airbnb and Eventbrite to Apple and Google, brand has always been important but incredibly manual, time consuming and expensive work, especially at a global scale. Brand.ai is the first tool I've seen that actually understands the brand and culture and powers better, faster work for marketers and partners."
The platform stands out for its focus on brand enhancement rather than just efficiency. "A lot of AI is built around optimization and self-serving efficiency. But brand.ai has been born with the desire to liberate," said Rob Campbell, Chief Strategy Officer at Colenso BBDO. "It's created for inclusivity and understanding, and that unlocks potential for brands that most marketing AI models fail to even recognize."
## Transforming organizations through AI-powered brand management
The impact extends beyond efficiency gains. By automating routine brand management tasks, brand.ai frees creative teams to focus on strategic work. Enterprise clients have cut their brand compliance costs from \$5M annually to a fraction while improving consistency. "Now you can focus those dollars and humans' energy on growing the brand rather than policing it," explained Kantor.
For marketing teams, the platform eliminates the exhausting overhead of manual brand management. The Brooks Institute's study on AI's impact on labor markets supports what brand.ai's findings: AI tools that deeply understand specific domains can transform how entire sectors work while enhancing rather than replacing human creativity.
## Leading the future of AI-powered branding
Brand.ai sees AI transforming not just brand management, but entire organizational structures. Carter said, "Right now, enterprises waste countless hours in meetings about meetings, buried under layers of brand bureaucracy. AI tools will eliminate that overhead, freeing teams to focus on what matters—building stronger brands."
Their vision goes beyond just maintaining brand consistency. Instead of enforcing static guidelines, brand.ai aims to create living brand ecosystems that evolve naturally. "We want to build something that makes traditional brand books obsolete," said Kantor. "A dynamic system where brands can grow and adapt while staying true to their core identity."
With Claude's intelligent automation, brand.ai is unleashing the full potential of creative teams to shape stronger, more resonant brands. "The brand is the soul of the company," says Kantor, and this soul now shines brighter as AI amplifies human creativity rather than constraining it.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Brex Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/brex
Path: 18-Industry-UseCases/brex.md
# Brex reimagines spend management with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
North America
\$56.5 million
in annual salary savings across customers
94% compliance
rate vs 70% industry standard
Brex, the modern financial platform combining global corporate cards, spend management, banking and travel, is transforming expense management by integrating AI capabilities directly into their core product offerings with Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/claude/).
Claude helps Brex to:
- Automate 75% of expense transactions, achieving a 94% compliance rate versus the industry standard of 70%
- Save customers 169,000 hours per month on expenses and accounting through automation
- Save \$56.5 million in annual salary costs across all customers
- Review 100% of transactions with AI-driven anomaly detection at the line-item level
## Rethinking expense management for AI-first experiences
With a goal of helping businesses spend smarter and move faster, Brex recognized that traditional spend management approaches were reaching their limits. Finance professionals spent countless hours reviewing expenses, while employees wasted time on tedious data entry instead of focusing on their primary work. The status quo required managers and auditors to click through numerous expense reports, often without clear context for why their action was required.
"Every company needs spend management from the moment they have a corporate card or bank account," said David Horn, who leads AI at Brex. "It's just the level of maturity and complexity that changes as they grow. With AI, we can abstract away most of that complexity, allowing both finance teams and employees to focus on what truly matters."
## Selecting Claude for enterprise-grade reliability
After exploring various AI models beginning in 2023, Brex chose Claude for its technical capabilities and Anthropic's approach to model development and security.
"What we've valued about Anthropic is not just their powerful models, but how they've positioned them for enterprise needs," said Horn. "When I talk with customers about AI, data privacy is always their first concern—it's the critical foundation we have to address before we can even begin discussing capabilities."
Using Claude in Amazon Bedrock proved advantageous for Brex's enterprise implementation. Jin Shao, a software engineer at Brex, said, "Deploying Claude in Amazon Bedrock gives us seamless integration with our existing [Amazon Web Services (AWS) infrastructure](https://aws.amazon.com/about-aws/global-infrastructure/) and services. Building effective AI applications requires more than just an LLM model—you need knowledge bases, prompt management systems, and robust security controls. Amazon Bedrock provides all these capabilities in one place, reducing our integration overhead."
The AWS environment aligns with Brex's enterprise security requirements, a key consideration with Brex growing its enterprise revenue 80% in the past year and now serving over 200 public companies Shao added, "Since we already host our services and databases on AWS, implementing Claude in Amazon Bedrock was a natural extension that maintained our security posture. This integration allows us to leverage AWS Identify and Access Management (IAM) for access control and keep all data processing within our existing security boundaries, essential for handling sensitive financial information."
Brex also benefits from the operational efficiency of the AWS environment. Shao noted, "The streamlined deployment and monitoring capabilities in Amazon Bedrock have accelerated our development process. We can rapidly test new Claude models as they're released and scale our implementation without managing separate infrastructure, allowing our team to focus on building innovative experiences for our customers rather than managing complex systems."
## How Claude powers intelligent expense management
Brex decided to rebuild their platform with AI at its core. Tim Foster, Engineering Manager at Brex, says, "We've spent the past several months fundamentally reimagining the entire spend management stack. Instead of making incremental improvements, we looked at every touchpoint—from the employee submitting expenses, to the manager approving them, to the finance team auditing them, to the overall process optimization. Our central question has been: How can we exponentially improve our customers’ core financial workflows with AI? How can we rebuild each of these experiences from the ground up with AI at the core, rather than simply adding AI features to our existing workflows?"
Claude powers several key capabilities in Brex's reimagined platform:
- **Conversational expense submission**: Their new spender experience makes expense management nearly invisible to employees. The system analyzes contextual information like calendar events, location data, and spending patterns to automatically categorize expenses and apply compliance rules without requiring manual input. This transforms expense management from a burdensome task into a seamless background process that increases compliance while eliminating administrative work.
- **AI-powered policy interpretation**: Finance teams can upload policy documents directly into the system instead of complex rule configurations. The AI interprets these documents intelligently, eliminating the need to translate policies into technical rules or decision trees.
- **Intelligent expense auditing**: An AI-first workbench transforms how finance professionals review expenses by proactively grouping related expenses, flagging policy concerns, and providing explanations with recommended actions. This makes each review more meaningful and efficient.
- **Contextual policy guidance**: The system provides employees with relevant policy information before they spend rather than flagging violations after the fact. This creates a proactive approach to compliance that reduces policy violations while improving the employee experience.
## Transforming finance operations through intelligent automation
Brex’s AI updates have significantly impacted finance teams and employees. Now, Brex automates 60% of expenses, saving customers about 73,600 hours monthly with auto-generated receipts and expense documentation.
These benefits translate to significant financial impact, with customers collectively saving \$56.5 million in salary dollars annually. For individual finance teams, auto-generated receipts and documentation save an average of \$21,500 in salary costs and 204 hours per year.
Beyond time and cost savings, Brex's AI-driven approach creates a more effective compliance environment. While the industry standard for expense compliance hovers around 70%, Brex customers achieve a 94% compliance rate. This is possible through AI-driven anomaly detection that reviews 100% of transactions and identifies out-of-policy spend at the line-item level.
"Our goal is to empower employees to spend with confidence knowing that they are making appropriate business purchases without needing to be a finance expert," said Horn. "Let's be honest—almost no one reads their company's spend policy from cover to cover. AI can transform this experience by providing contextual guidance at the right moment, before the spending occurs. Instead of flagging violations after the fact, we can proactively guide employees with relevant policy information exactly when they need it."
This approach enables finance teams to focus on exceptions rather than reviewing everything, creating a trust-based system that scales. Foster said, "We would rather have people review by exception rather than review as the default."
## Building an AI-first future for finance operations
Brex is innovating at the intersection of AI and finance, working closely with Anthropic and AWS to expand their Claude-powered capabilities in spend management. Their vision extends beyond simple automation to create a new paradigm where AI guides finance operations.
"Like many companies, we're enhancing our existing workflows by adding AI capabilities," said Horn. "But the future we're building toward is more transformative—where customers won't need to navigate our traditional interface at all. Instead, they'll simply have conversations with an AI that understands their needs and handles the financial operations automatically. For example, having a deep understanding of the company’s policies and SOPs so that all review and audit actions for clear-cut spend cases can be fully automated, escalating only the grey areas to humans for judgment calls."
This collaboration with Anthropic and AWS aligns with Brex's belief that as AI advances, the differentiating value in spend management will shift from software features to compliance expertise, partnerships, and intelligent automation—areas where Brex excels.
"As AI makes software development more accessible, technical features alone won't differentiate solutions," said Horn. "What will really matter is our expertise in compliance and our strategic collaborations—things AI can't replicate. Those are exactly the areas where Brex excels, and why we'll continue to lead in spend management."
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Brian Impact Foundation Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/brian-impact-foundation
Path: 18-Industry-UseCases/brian-impact-foundation.md
# Brian Impact Foundation powers their search for the next generation of social innovators with Claude
[Try Claude](https://claude.ai)
Industry:
Professional servicesBeneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
100x more candidates
reviewed with Claude - 20,000 vs 200
3x more reviews
per candidate for thorough evaluation
Brian Impact Foundation, a nonprofit focused on using technology to solve social problems, used Claude to help the team review 100x more candidates than the year prior, allowing the team to consider a much larger pool of innovators and create a more equitable process for identifying fellowship candidates.
## Large impact, small team
In 2021, Kakao founder Brian Beom-su Kim pledged to give more than half his \$8.9 billion net worth to social causes. He launched Brian Impact Foundation to support individuals and organizations using technology — especially AI — to solve social problems. Today, Brian Impact Foundation awards grants to nonprofit organizations and supports individual innovators through fellowships.
But like most nonprofits, the foundation operates with a lean team. Just 13 people manage millions of dollars in grants. “Even though you try your best to go through every candidate in a very equitable way, you run out of time and resources,” says Soomin Syd Kim, project director at Brian Impact Foundation.
## Generative AI as a lever for scale
Soomin’s team turned to generative AI to help the organization expand its fellowship applicant pool and assess each candidate more thoroughly. They built a platform they call Benevolence Enhancing Expert System, or BEES, which uses Claude to turn massive amounts of data into an easy-to-read summary about potential fellows.
“Most of the data we use in the philanthropy sector is unstructured, so it is perfect for GenAI and large language models,” Soomin says, noting that it’s a similar problem faced by investors performing due diligence.
When selecting an LLM, she was drawn to Anthropic’s focus on safety, as well as Claude’s capabilities. “Claude’s long context window was significant for us because we process a lot of news articles,” she says.
## Accelerating application review with Claude
The team uses BEES for two use cases: identifying prospective fellowship candidates and reviewing fellowship applications.
BEES first gathers diverse types of data related to social problems and innovation from the open web. It sends the raw data to Claude to extract potential candidate information, summarize the contents, and analyze the quality, structure, and type of the data. Then, using information that meets a certain quality threshold, Claude organizes the information based on the criteria the foundation uses to assess applicants.
Information is surfaced to reviewers in a custom web app designed to make it easy for them to review everything about the prospective candidate or applicant: various kinds of information that might help Brian Impact Foundation understand their work as an innovator.
Previously, reviewers had to conduct laborious manual searches to gather information about each prospective fellow. “This is really huge in terms of improving efficiency in resource allocation,” Soomin says.
## How Claude drove a 100x increase in candidates
Prior to selecting Anthropic for foundation models, Brian Impact Foundation relied on members of its expert network to recommend candidates for fellowships. The team knew they were potentially missing out on supporting innovators who could benefit from the foundation’s support, but they simply didn’t have the time or resources to broaden their search.
Last year, with Claude, they reviewed over 20,000 candidates—one hundred times more candidates than the previous year.
Claude also accelerates the process of reviewing fellowship applications, enabling the team to study every applicant deeply and select fellows based on the most thorough review possible. “We tripled the number of reviews for each candidate,” Soomin says.
With Claude, Brian Impact Foundation can be confident that it’s supporting the most deserving social innovators without diverting resources away from its core mission: creating positive change.
> Partnering with Anthropic has helped our team of 13 discover a larger number of fellowship applications and review every application more thoroughly. This enables us to increase equity in our fellowship application process, strengthening our mission to support innovators using technology to make the world a better place.
\- Soomin Syd Kim, Project Director at Brian Impact Foundation
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### Caylent turns months of migration work into days with Claude Agent SDK
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Bubble Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/bubble
Path: 18-Industry-UseCases/bubble.md
# How Bubble powers an AI agent that turns prompts into production apps with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
~30% increase in user satisfaction
With the Claude-powered AI editing agent, compared to the previous model provider
2x first-week user activation rate
After launching the Claude-powered AI app generator
[Bubble](https://bubble.io/) is a no-code AI app development platform with more than six million users who've built more than seven million web and native mobile apps. Its Claude-powered AI agent builds in Bubble’s visual development language, so users can move between AI chat and visual editing to launch and scale applications.
## With Claude, Bubble:
- Doubled first-week activation rate and first-month retention after launching the Claude-powered AI app generator
- Increased user satisfaction with the AI editing agent by ~30% compared to the previous model provider, with positive feedback rates rising from ~70% to ~90%
- Adopted Claude Code across the majority of the engineering team, with all new hires now onboarded to it on day one
- Reduced inference costs while maintaining app generation quality
- Shipped backlog items previously not worth the effort, including a frontend migration from jQuery to SolidJS
## The challenge
## Closing the gap between first prompt and first app
Bubble has always believed that the best way for non-coders to build apps is to speak to a computer in their language, not in code. But before AI, visual development languages required a significant time investment to learn, and new users often churned before reaching the moment where things clicked.
"The \#1 business challenge we solved was showing value to users faster," said Zachary Tessler, AI Engineering Lead at Bubble. The team started with a page generator, then built a Claude-powered AI app generator that created full working apps from prompts. The results were immediate: first-week activation doubled, and twice as many users were still active at the end of their first month. But generating a complete app in one pass wasn't enough: users needed to iterate on what the generator produced, to move past prototypes into real products. That's why the team built the Bubble AI Agent, a Claude-powered assistant that helps users refine and extend their apps from within the editor.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## Selecting Claude for reasoning quality
Bubble's team evaluated multiple model providers before choosing Claude, prioritizing reasoning quality, low latency, and user control. "Reasoning quality is a top consideration," Tessler explained. "It helps a user decompose complex and potentially ambiguous requests into discrete actions that address their query." Latency mattered because the agent needed to keep pace with users building apps in real time. And the team wanted users to stay in the driver's seat, with the agent surfacing its plan and letting users approve changes before anything was applied.
The experience also needed to feel native. "Not a separate AI tool bolted on, but a natural extension of the way people already build on Bubble," Tessler noted.
After switching from their previous provider to Claude, Bubble built an internal evaluation suite to benchmark each model upgrade. When they moved to Sonnet 4.6, it matched the output quality of larger models at lower cost and faster response times. "The resulting apps still have all the sophistication and visual quality we were previously seeing, but with much faster responses," Tessler said.
## From chat window to working app
The Bubble AI Agent is a chat window inside the editor. Users type what they want, whether that's a question about how Bubble works or a request to add a feature to their app. On the backend, Bubble enriches each message with context about the user's app: its elements, data schemas, and logic. Claude also receives extensive instructions about Bubble's visual development language and a set of Bubble-specific tools for modifying apps.
The agent proposes changes, the user approves them, and the edits are applied. Users move fluidly between chatting with the agent and editing their app with Bubble's point-and-click tools. The agent can access broad editor functionality, from the built-in issue checker (similar in spirit to a type-checker on source code) to the full range of Bubble components and workflows, so it can generate complete user interfaces, data schemas, and executable logic, all visually editable afterward.
"Our agent is built in langchain and langgraph, so migrating from other models over to the Claude API itself was a minimal amount of work," Tessler added. The bigger investment was the evaluation suite: testing each model swap against quality, latency, and cost to make sure nothing regressed.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## Cleared backlogs and a growing builder ecosystem
After switching to Claude, user satisfaction with AI-driven edit requests increased by approximately 30%, with positive feedback rates climbing from roughly 70% to 90%. Latency improvements and better component and UI generation quality both contributed.
Internally, Claude Code has changed how Bubble's engineering team thinks about what's worth building. The majority of engineers use it, and all new hires are now onboarded to it on day one. "It's less about things we couldn't do and more about things that weren't worth attempting before," said Zoe Lapomme, Engineering Manager. "The effort-to-reward ratio has shifted significantly."
The Notes panel and style variables subtab in the Bubble editor, for instance, had been sitting on the backlog because the migration work wasn't justified. Using Claude Code to move the frontend from jQuery to SolidJS and implement new designs lowered the bar enough that the team actually shipped it. Onboarding has shifted too: bringing new engineers and contractors up to speed on an unfamiliar codebase is meaningfully faster. "Everyone's had Claude Code from the start, but it's hard to imagine doing it the old way now," Tessler said.
Beyond Bubble's own product, builders in the ecosystem are shipping Claude-powered apps through the platform: chatbots, content generation tools, document analysis workflows. Agency partners are building Claude-powered templates and plugins that other Bubble users can deploy, so the adoption compounds. Claude API integrations have trended upward over the past year, with Q1 2026 the strongest quarter to date.
Looking ahead, Bubble is integrating its app debugging tools with Claude so users can fix logic bugs directly, and adding multi-modal features like sharing app screenshots to iterate on generated UIs. "A Bubble user can connect to the Anthropic API, design a full conversational UI, and ship a Claude-powered product in hours rather than weeks," said Theo Goldberg, Partnerships Lead. "The compound effect across six million builders is what excites us most."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## bunq Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/bunq
Path: 18-Industry-UseCases/bunq.md
# bunq builds intelligent banking assistant Finn with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Medium
Product:
Claude Code
Location:
Europe
~80% automated support resolution
Claude's advanced reasoning improved automated resolution, enabling Finn to handle most support tickets
5-minute account opening
Fully verified bank accounts created through AI-powered automation
[bunq](https://www.bunq.com) is Europe's second-largest neobank, built to serve people and businesses with an international lifestyle. Founded in 2012 by Ali Niknam, bunq empowers 20 million users across Europe to spend, save, budget, and invest through a single user-friendly app.
bunq selected Claude after extensive A/B testing showed it consistently excelled at the complex planning capabilities their support scenarios require. Failed payment investigations, for instance, require checking cards, accounts, balances, and transactions in precise sequences. Claude demonstrated superior ability to reason through these multi-step problems while maintaining the precision needed for their agentic workflows. "When we benchmarked the best models, Claude came out on top," explains bunq's Machine Learning Engineering Lead.
With Claude, bunq:
- Investigates complex banking issues autonomously, planning and executing multi-step investigations for failed payments, transaction disputes, and account issues
- Processes documents instantly using image recognition to handle receipts and verify documents automatically
- Enables real-time multilingual support as the first bank to launch speech-to-speech AI translation, allowing users to speak with support agents in their native language
- Powers rapid onboarding by automating verification processes that enable 5-minute account opening
- Generates precise structured outputs like error-free JSON essential for backend automations
## The problem: Complex banking queries at massive scale
Banking support isn't simple. A single failed payment query might require checking the card status, verifying account details, confirming balance availability, and analyzing the transaction itself—all while maintaining security and accuracy. For a neobank serving 20 million users across Europe with different languages and banking needs, traditional support models couldn't scale.
bunq needed more than a chatbot. They needed an intelligent system that could reason through complex, multi-step investigations while producing the precise structured outputs their automations required. A single JSON formatting error could break entire workflows. The challenge was finding an AI model that combined sophisticated reasoning with absolute precision.
## **Building an intelligent banking assistant**
"From the very beginning, our goal with AI has been simple: make life easy for our users," says bunq's Machine Learning Engineering Lead. "To do that at scale, we built agentic workflows where AI works hand-in-hand with code to solve problems."
The transformation began with Finn's launch in 2023 as a conversational assistant to help users search their finances and navigate the app. But bunq's vision went far beyond basic assistance. They built a multi-agent system that could securely act on behalf of users if they asked it to —investigating issues, processing documents, and executing complex banking operations.
In 2024, bunq became the first bank to launch real-time speech-to-speech AI translation, a breakthrough that exemplified their approach to making banking accessible. Users could now speak to support agents in their native language, with Finn translating in real-time. Combined with app translation into 38 languages, this broke down barriers that had long excluded millions from modern banking services.
The implementation was remarkably swift. Thanks to bunq's in-house LLM router—which manages different models, providers, and configurations—adding Claude took just days. "Our internal benchmarks and LLM router made it easy to test and integrate quickly," the team notes. "The Anthropic team was always on hand to support us, from optimizing prompts to scaling up capacity."
## **The outcome: approximately 80% automation with instant account access**
The results demonstrate significant improvements across all metrics. With Claude's advanced reasoning, bunq's automated resolution rate improved by 8%, bringing their total automation to over 80% of all support tickets. Users get faster, more reliable answers without waiting in queues or navigating complex phone trees.
The impact extends beyond user support. Engineering productivity improved instantly with Claude Code—new developers now contribute meaningful code in 16 hours instead of 40, a 60% reduction that accelerates product delivery across the organization. "This combination made implementation seamless and much faster than we'd experienced with other models," the team reports.
Most importantly, bunq has redefined what banking can be. Account opening that once took days with paperwork and branch visits now takes 5 minutes. "We hear from new users all the time that they're amazed at how quick and seamless the experience is," says the ML Engineering Lead. "For them, it's not just about speed, it's about freedom. Instead of waiting days or visiting a branch, they're up and running in minutes."
Looking ahead, bunq sees enormous potential to expand Finn's capabilities. The team envisions users simply asking Finn to "set aside 20% of my income for taxes" or "move €50 from my main account to my vacation savings" and having it done instantly.
"We're just scratching the surface of what AI can do for banking," the team explains. "Anthropic's focus on trust, safety, and reasoning aligns perfectly with bunq's mission to make life easy without ever compromising security."
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Campfire Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/campfire
Path: 18-Industry-UseCases/campfire.md
# Campfire accelerates accounting with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
North America
3-day reduction
in monthly close time
90% reduction
in bank reconciliation time
Campfire, a modern accounting software provider for high-growth tech companies, uses Claude to automate complex accounting tasks and reduce monthly close times. Their Claude-powered platform includes invoicing, billing, revenue accounting, financial statements, and AI-powered conversational reporting.
With Claude, Campfire achieved:
- 3-day monthly reduction in customer close time
- 90% reduction in bank reconciliation time
- 50% reduction in reporting time
- Streamlined integration of data analysis and automated task execution
## Making accounting work strategic not tedious
Traditional accounting software had reached its limits with rule-based automation, leaving accounting teams bogged down by manual tasks. Campfire approached this challenge strategically, prioritizing AI projects based on usage data and time spent in their software to maximize customer impact. Their goal focused on unlocking new efficiency gains by leveraging AI so customers could achieve faster monthly closes while maintaining accuracy and auditability.
## Why Claude stands out for financial reasoning
After evaluating multiple AI models, Campfire selected Claude for three key advantages. First, Claude demonstrated superior performance in their internal benchmarks. Second, Anthropic provided crucial technical support and implementation blueprints that accelerated product development. Finally, Anthropic's established trust in the industry was essential for Campfire's security-conscious accounting and finance customers.
The engineering team at Campfire, led by CTO Paul Nichols, leveraged Claude's financial "recipes" API framework for rapid deployment. "Our engineering team found a lot of value in Anthropic's ‘[cookbook](https://github.com/anthropics)’ to build AI into our product," said John Glasgow, CEO and Founder of Campfire. This framework enabled Campfire to optimize their roadmap to save the largest number of customers the most amount of time.
## How Claude transforms accounting workflows
Campfire integrated Claude to power key capabilities in their platform:
- Ember AI chat interface enables natural language queries of financial data, audit support, and flux analyses with detailed commentary. Ember explains logic and reasoning, shows its work, and provides source data—a critical requirement for accounting professionals.
- Automated bank reconciliation that parses bank statements and identifies discrepancies.
- Intelligent data integration merges external data with Campfire records for tasks like budget vs. actual analysis.
## Delivering measurable impact for accounting teams
The impact on accounting teams has been profound and emotional. One customer said about Ember AI, "It helps us get more done with fewer headaches, and that’s everything in today’s “do-more-with-less” world.” Another customer was moved to tears when describing the bank reconciliation functionality as "life-changing," noting it eliminated what had previously consumed 80% of their bandwidth.
Beyond individual features, Campfire has fundamentally changed how accounting teams work. Their customers have reduced close times by three days per month on average, while cutting time spent on bank reconciliations by 90%, and reporting by 50%. This efficiency extends internally—100% of Campfire's engineering team uses Claude to accelerate feature development and deployment.
These improvements translate directly to business value for Campfire's customers. Teams can now automate complex accounting tasks, enhance data analysis through chat-based queries, streamline bank reconciliation, and execute accounting tasks via natural language—all while maintaining the accuracy and auditability required in professional accounting.
## Building the future of strategic accounting
Campfire envisions a fundamental transformation of the accounting profession. Automation will eliminate tedious manual work, freeing accounting professionals to become true strategic partners to their businesses. Through their partnership with Anthropic, they’re revolutionizing accounting workflows by continuously finding new ways to make complex processes more efficient with Claude. Their roadmap extends beyond accounting, with plans to make Ember AI available to heads of departments of non-finance teams, such as sales, engineering, and marketing, through integrations with platforms like Slack, made possible because of its conversational interface.
"Our ultimate goal is to elevate the accounting profession," said Glasgow. By automating routine and repetitive aspects of accounting work, Campfire aims to transform accountants from number-crunchers to strategic advisors focused on driving business growth and making high-impact financial decisions. With the power of generative AI, they're creating a future where accounting teams can dedicate their expertise to what they do best—providing the strategic insights that help businesses thrive.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Canva Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/canva
Path: 18-Industry-UseCases/canva.md
# Canva empowers employees across teams with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Enterprise
Location:
Asia Pacific
5,000 employees
empowered with Claude for Work across all teams
65% adoption
reporting daily AI use for productivity
Canva, a leading design and collaboration platform with over 5,000 employees, empowered their teams with Claude for Work, resulting in rapid demand and widespread adoption across the organization. Claude quickly became a highly popular ‘go-to’ tool, with employees showing remarkable enthusiasm for its capabilities. From engineers to product managers, teams across Canva use Claude to bring their ideas to life.
With Claude, Canva:
- Democratizes prototyping, allowing employees to create designs without specialized tools
- Boosts engineering productivity with powerful code generation
- Allows team members to quickly write copy in the correct tone and nuance, ideal for polishing content and allowing brand voice consistency
- Empowers business teams to create custom solutions independently
## Building an experimental AI ecosystem
When Canva began formalizing and expanding their AI assistant tooling in mid-2024, they approached it differently than traditional technology rollouts. They embraced a top-down philosophy driven by their founders, which aimed to help empower Canva’s workforce through familiarity with the technology. Samantha Garrett, who heads Canva's internal AI Solutions team within the IT Department explains, "We knew it was up to us to give our team the space and time to test, learn and discover what good prompting looks like.”
Instead of locking in a single AI vendor, Canva deliberately created an ecosystem of AI tools to offer their employees. Garrett explains, "We knew there would be rapid developments in different tools that would benefit different groups. We wanted to provide room for experimentation."
## Why Claude stood out in Canva's AI toolbox
In this multi-vendor environment, Claude stood out as a great ‘go-to tool’ for many employees. Garrett notes, "Claude has been an extremely popular choice over the last six months."
Demand for Claude licenses quickly outpaced supply, creating enthusiasm within the company. As Garrett recalls, "We had people begging for Claude accounts—literally."
Beyond its technical capabilities, Claude's approachable interface and communication style were key differentiators. "People can't pinpoint it, but Claude has this vibe in the way it responds. The way it communicates leaves you feeling warm afterwards."
Another crucial factor was the enterprise-ready nature of [Claude for Work](../17-Billing-Plans/pricing-enterprise.md). "We felt Claude was built enterprise-first, with all the features we truly care about. Even though it was very early days for Claude for Work, we were impressed by their roadmap and saw it as a product that would continue to evolve in ways that would align with what we needed,” said Garrett.
## How Claude enhances work across Canva
Claude's integration into Canva employees' workflows supports several key use cases:
- **Design prototyping**: Designers use Claude to simulate and iterate user testing of Canva templates, with Claude populating templates with content from screenshots.
- **Component building**: Teams build interactive components that can be tested with real users without developer resources.
- **Product visualization**: Product managers use Claude to develop prototypes of new features and visually explain concepts to engineers or designers.
- **Collaboration**: Product managers and designers use Claude's Projects feature to maintain context about product design styles, principles, and philosophies, creating reusable workspaces for consistent outputs.
- **Code generation**: Engineers provide "overwhelming feedback about Claude's excellent capabilities" in writing and optimizing code.
Garrett explains: "One product manager commented, 'Claude has allowed me to create prototypes I wouldn't have attempted otherwise, giving me a visual way to communicate my ideas to the team.'" The Projects feature has been valuable, allowing teams to build design knowledge repositories for Claude. "It's enabling people from non-design backgrounds to express concepts in a completely new way."
## From AI everywhere to AI impact
Encouragement in testing, learning and experimenting with AI tools has quickly cultivated a culture of collaboration among Canva’s team, with employees regularly sharing their AI successes with one another. Garrett says, "We have internal Slack channels for sharing AI success stories. People regularly post videos showing 'here's this cool thing I did with Claude.'" Canva’s internal education team, Canva University, has also put together ‘AI school’ content for employees to learn and implement AI. This has contributed to 65% of team members recounting that they use AI to increase productivity and effectiveness either “everyday” or “often”.
Looking ahead, the company is shifting from "AI everywhere" to "AI impact," to better quantify the productivity gains and business benefits of their AI investments.
## Navigating the AI future with Claude
Canva's AI journey represents a shift in technology adoption within organizations. Garrett reflects, "Never before have we seen new technologies adopted so quickly and integrated so meaningfully as part of the day-to-day.”
In this evolving landscape, Canva employees value Claude's enterprise capabilities, user-friendly interface, and high-quality outputs. Garrett concludes, "It's key to encourage teams to experiment and learn as they go in a space that’s changing so quickly. Rather than waiting for all the answers, giving people the space to test ideas and adapt helps us grow with the technology—and shape where it goes next, together."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Carta Healthcare Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/carta-healthcare
Path: 18-Industry-UseCases/carta-healthcare.md
# Carta Healthcare cuts clinical data processing time by 66% with Claude
[Get started](healthcare.md#pricing-section)
Industry:
Healthcare
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
North America
Up to 66% reduction
in time required for clinical data abstraction
+50% cost savings
on abstraction work while maintaining the industry's highest quality data
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
[Carta Healthcare](https://www.carta.healthcare/) began with a simple frustration at Stanford Children’s Hospital: slow, manual data collection was holding back meaningful progress. That challenge sparked a new idea to pair AI with clinical expertise, to make clinical data abstraction faster, higher quality and lower cost, what Carta refers to as “hybrid intelligence.”
## With Claude, Carta Healthcare:
- Reduces clinical data abstraction time by up to 66% while improving data quality
- Enabled processing of clinically complex questions that were previously impossible to automate
- Achieve 98-99% Inter-rater Reliability (IRR) scores, which is the healthcare industry's gold standard for data quality
- Transformed clinicians from manual data hunters into high-value validators and users of data to drive healthcare improvement
## The problem
Every day, hospitals generate mountains of clinical documentation, including physician notes, lab results, medication records, surgical reports, and more. Buried in these records are answers to critical questions that clinical registries need: Did this surgical patient develop an infection within 30 days? What was their BMI at admission? Were antibiotics administered within the correct window before incision? What was the door-to-balloon time?
Extracting these answers is called clinical data abstraction, and it is painstaking work. Trained abstractors spend, on average, one hour per case manually combing through clinical notes and documents, hunting for specific details buried in the electronic medical record. For complex cases, that time can stretch to five or six hours. A single health system might need to abstract more than 22,000 surgical cases per year, spending over 11,000 hours of labor annually.
But the challenge is not only the volume. Clinical documentation is messy, inconsistent, and often scattered across multiple systems and formats. Even within the same hospital, the “right answer” to a registry question may require interpretation, reconciliation of conflicting notes, and deep understanding of clinical intent. That complexity is why traditional automation attempts often fall short, and why purely manual workflows remain expensive and difficult to sustain.
“Hospital information systems are very complex and traditional data extraction and integration workflows inside hospitals are notoriously brittle, vary widely from system to system, and often break when electronic medical records are upgraded,” said Andrew Crowder, Vice President of Engineering and CISO at Carta Healthcare. “We needed an approach that insulated us from these inconsistencies and allowed us to deliver value without being tied to fragile, site-specific processes.”
## Choosing Claude
Security was the deciding factor in Carta Healthcare's model selection. Handling sensitive medical information, including protected health information, requires rigorous data privacy controls. Claude's availability in Amazon Bedrock provided the confidence Carta Healthcare needed with data privacy protections and assurance that customer data wouldn't be used for model training.
"While other models were available in Amazon Bedrock, no other model showed the capability for reasoning and understanding we found in Anthropic's models," said Crowder. "In addition, the published research on bias and model alignment has allowed us to pass rigorous hospital AI reviews."
That combination of security infrastructure, reasoning capability, and documented research on model alignment allowed Carta Healthcare to clear the high bar of hospital IT and AI review boards, a prerequisite for any system handling patient data.
## Building a clinical-grade AI system
Claude powers Carta Healthcare's Lighthouse platform, serving as the AI engine for clinical registry abstraction. Claude interprets both structured and unstructured medical data semantically, understanding the clinical context to formulate answers, provide justifications, and surface direct citations from medical records. The system can find evidence that's easy to miss in manual reviews, such as documentation buried deep in a chart or originating from encounters years earlier.
Carta Healthcare implemented a two-phase extraction pipeline. In the first phase, Claude Haiku 3.5 and Sonnet 4 extracted relevant information from medical documentation, processing both structured data and unstructured clinical notes. In the second phase, Claude Sonnet synthesized all extracted evidence to formulate suggested answers to registry questions, scoring and ranking the evidence. This approach improved accuracy and reduced the validation burden for abstractors. They now validate findings rather than hunt for them.
Because the system is built around Claude's ability to understand natural language, clinical experts can improve it directly. When abstractors notice an issue, the team adjusts prompts rather than rewriting code—changes that can be tested in production the same day. This keeps the people who understand clinical nuance in control of how the system behaves.
## The outcome
For one large health system abstracting over 22,000 surgical cases annually across 14 hospitals, the results were immediate. Time per case dropped from 30 minutes to 15-22 minutes for routine cases. For complex cases—the ones that used to consume five or six hours of an abstractor's day—time dropped to 90 minutes. Annual time savings reached between 3,667 and 6,050 hours, with Inter-rater Reliability consistently at 99%.
At a large multi-entity health system, manual abstraction for NSQIP cases was a constant strain. With over 22,000 cases annually across 14 hospitals, each taking about 30 minutes to abstract, the workload was immense leading to more than 11,000 hours of labor every year. The process was slow, expensive, and prone to human error. Before using Carta Healthcare’s Lighthouse platform, one experienced abstractor was quite skeptical of AI. She was experienced and clinically sharp, and worried that AI would not meet her expectations.
But she saw potential. She met with Carta Healthcare’s product team, shared detailed feedback, and worked closely with engineering to refine the platform. Her clinical expertise was critical—she knew when something didn’t look right, and her input helped shape Lighthouse into a tool she could rely on.
Today, she trusts Lighthouse completely. For complex cases, she even uses it as a second set of eyes, double-checking occurrences as well as catching subtle details like post-op medications that might otherwise slip through. As she puts it, “Lighthouse doesn’t replace my judgment, it enhances it.” The impact has been dramatic:
Selecting Claude as the core LLM has fundamentally changed Carta Healthcare's business model. By automating the cognitive work of abstracting unstructured clinical data, Claude and Lighthouse transformed the company's clinicians “from manual data hunters into high-value validators,” explained Crowder. Carta Healthcare reports 100% customer retention; 90% of customers also expand their engagement over time.
Looking ahead, Carta Healthcare plans to expand their AI capabilities to handle more complex registry scenarios, including cases with multiple procedures. "We are excited to grow both our usage of Anthropic's models." Crowder said. "We also look forward to expanding our technical relationship as we explore new possibilities with Claude."
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Carvana Claude Tag case study | Claude by Anthropic
Source: https://www.claude.com/customers/carvana
Path: 18-Industry-UseCases/carvana.md
# Carvana turns Slack alerts into production fixes with Claude Tag
[Try Claude](https://claude.ai)
Industry:
Retail Services
Company size:
Large
Product:
[Claude Tag](../15-Claude-AI-Features/product-tag.md)
Location:
North America
56% fewer alerts
after Claude Tag began resolving the root causes behind them
Answers 65% faster
for the wholesale platform team's issue and alert triage
A production alert at [Carvana](https://www.carvana.com/) used to wait for an engineer. Now, Claude Tag can begin investigating as soon as the alert reaches Slack. It identifies the team that owns the affected code and posts a root-cause analysis in the team’s preferred format, all before an engineer begins manually working through the issue. Carvana, the online car retailer, had previously built two versions of this kind of Slack-based AI internally before adopting Claude Tag.
## With Claude Tag, Carvana:
- Cut alerts in its retail science channel by 56% by resolving the root causes
- Gets answers 65% faster for its wholesale platform team by checking tickets and code itself
- Automatically takes a production monitoring alert from Slack to a pull request, human review, and production
- Verifies every release against a log baseline from the hour before it shipped
- Replaced two homegrown Slackbots while giving each team its own scoped access to Carvana’s data warehouse
- Runs hourly checks that catch failing pipelines and stale feature flags and start the fixes
## The challenge
## Multiplayer AI Carvana had to maintain
Carvana wanted AI inside Slack, where entire teams could watch it work and jump in. It built that twice on its own. The first version was a homegrown agent loop: an API call wired to a few tools, sometimes looping back for a second pass. Then, about a year ago, came a second one: the Claude Agent SDK wrapped in a Slack app. Both shipped, and both did the job.
"Our internal tools demonstrated what was possible," said Alex Devkar, SVP of Engineering and Analytics at Carvana, "but maintaining them required time and resources that could be better spent running the business." A small team had to babysit the bots on top of its real work. Access controls presented a bigger challenge. The homegrown bots were limited, especially because connecting them to additional services while preserving team-specific permissions would have required significant additional work. Carvana’s wholesale platform team ultimately chose not to adopt the tools because the team was uncertain how long they would be supported, or whether another migration would soon follow.
## The solution
## Managed agents with per-team identities
When Claude Tag launched, Carvana didn’t hesitate. "Tag was an obvious next step for us," Devkar said. "It has all the might of Anthropic behind it, from hosting and authentication to the underlying infrastructure, allowing our teams to focus on applying the technology to meaningful business problems." What sold him was one feature in particular: the ability to drop a bundle, a packaged set of instructions, tools, and access scoped to one team's use case, into a single Slack channel. "Bundles are one of Claude Tag’s most valuable capabilities," he said. "They allow us to tailor the instructions, tools, and access to how each team works, making the experience both useful and scalable."
Customization made Tag easy to drop into a single channel. The way it handled access let Carvana deploy Claude Tag everywhere. Claude Tag can run under its own scoped identities, so Carvana set up one connection to its cloud data warehouse, plus separate identities that give individual teams their own slice. "Claude Tag gives us the flexibility to provide teams with access to the data they need while maintaining appropriate controls," Devkar noted. "Previously, we would have had to build and maintain those protections ourselves." The wholesale platform team now relies on Claude Tag in production. When a vehicle’s status needs to be found in an internal system, Claude Tag runs the VIN through Carvana’s data warehouse to trace where it is in the process and what state it is in.
Carvana’s internal testing group, known as the Pathfinders, has been testing Claude models since Sonnet 3.5, using them for coding and other complex, multi-step work. Claude Tag now defaults to Opus 5, which Carvana has found very well-suited to the range of tasks run through Tag. Across the company, teams use Opus, Sonnet, and Haiku based on the needs of each workflow.
Fable is also available to select power users beyond engineering. In one example, a senior attorney at Carvana used Fable to work across large transaction document sets, maintaining consistency even deep into lengthy reviews. The attorney particularly values Fable’s ability to distinguish between facts and estimates and to identify gaps in the source material rather than fill them with plausible answers. “In my work, a confident wrong answer is far worse than no answer,” the attorney said.
## From alert to merged fix
The retail science, verification, and wholesale platform teams all get initial alerts the same way: Slack. Claude Tag monitors the Slack channels where production monitoring warnings show up and automatically begins investigating. "Our teams are using Claude Tag to move from a production alert in Slack to investigation, a pull request, human review, and ultimately resolution," Devkar said.
On the retail science team, that flow runs on a standing prompt and a fixed format for root-cause write-ups. Alerts arrive already investigated: Claude Tag works out who owns the broken code, tags them, and lays out its analysis in the exact shape the team asked for. It picked that format up once, from a single prompt, and has kept to it since. Engineers now ask it to open the pull request straight from the analysis, so fixing a bug turns into one more message in the same thread.
Carvana's customer verification team wired Claude Tag into the Slack channel where software releases and errors already land. Every release gets checked against a baseline from the hour before it shipped, comparing errors, warnings, and log volume automatically, with no one asking. The comparison logic lives as a skill in the team's own repo, next to the runbooks and the notes for each alert, so knowledge that used to sit with a couple of senior engineers is now in version control and applied the same at 3 a.m. as at noon. One weekend, a strange deployment came through that the existing logs could not explain. Rather than give up, Claude Tag opened a pull request to add better logging, improving the system it was watching.
The wholesale platform team gave Claude Tag the hardest test: two weeks in its intake and alert channels. It had read-only access to the same resources an on-call engineer would typically consult, including work tickets, build history, and code. Across five cases, Claude Tag traced the initial report to its underlying cause and identified the relevant code rather than restating the symptom. In one case, it investigated an intermittent reporting gap and determined that the issue originated in a downstream service rather than the system initially suspected. It also handled work like: scoping a feature request down to a precise set of changes, catching a design trap the requester had missed, or triaging a build failure and then walking back its own first conclusion when a retry proved it wrong. Told an infrastructure outage was the likely cause of one alert, it stood down, checked that nothing bad had slipped through, and flagged the follow-up for once it cleared. Each case ended the way a careful engineer would, with a ticket filed, a pull request offered, or a fix deliberately not made. "They're letting Tag be a teammate," Devkar said.
Not every issue needs to interrupt an engineer in real time. Some teams schedule Claude Tag to check pipelines and feature flags hourly, identify problems, and initiate the appropriate follow-up. The approach costs less than continuous monitoring while helping engineers stay focused on higher-priority work, Devkar said.
## The outcome
## Alerts that stop firing
Claude Tag spread organically across Carvana. Teams shared successful investigations in open Slack channels, allowing others to see how it worked and identify additional use cases. The wholesale team that had declined to adopt the homegrown bots went all in on Claude Tag. "Once the team saw that Claude Tag had the capabilities and controls it needed, they were able to adopt with confidence," Devkar explained.
Even the migration off the old bots became a job for Claude Tag. One Pathfinder pointed it at the outgoing chatbot with a single instruction: "Watch all of the answers from that chatbot, which has skills to do the work, and pick up all the things you need to pick up in order to replace it." It spent a week or two working through the old bot's output, and the team switched over soon after.
In the retail science channel, alert volume declined 56% as Claude Tag helped teams address recurring root causes rather than repeatedly clearing the same alerts. On the wholesale platform team, Claude Tag reduced the time required to reach an answer by 65% by reviewing tickets, build history, and code that an engineer previously would have searched more manually.
The change shows up in more than the two numbers above. People filed issues before Tag, but they raise far more of them now, because they know Claude Tag will pick each one up and carry it toward a fix.
The next frontier for AI coding assistants is bigger than triage. Half a dozen teams inside Carvana are now building multiplayer flows on top of Claude Tag. "This evolution is a more collaborative environment where product managers and engineers can move from identifying a bug or proposing an idea to developing and shipping a solution together," he said. "That work can begin in the tools where teams already collaborate, without every step requiring someone to open a code editor. That's the key in a multiplayer environment."
## Related stories
### How can a Boston restaurant owner pay people what they deserve and still keep the lights on?
### Advantage Solutions gives frontline managers 70,000 hours back with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
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- [Design](../15-Claude-AI-Features/product-design.md)
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- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
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## Industries
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- [Financial services](finance.md)
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- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
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## Company
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- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
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- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
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- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
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## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
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- [Regional compliance](https://www.claude.com/regional-compliance)
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---
## Caylent Claude Agent SDK case study | Claude by Anthropic
Source: https://www.claude.com/customers/caylent
Path: 18-Industry-UseCases/caylent.md
# Caylent turns months of migration work into days with Claude Agent SDK
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
North America
90% reduction in engineering hours
on a 2,500-procedure database migration
\$600,000 in annual licensing eliminated
alongside a 58% faster migration
One database migration can cost more than 10,000 hours of engineering work before a single workload is validated. For years, that math priced modernization out of reach. Caylent, a cloud consultancy that helps more than 1,200 customers build and run their systems on Amazon Web Services, built Caylent Accelerate™ to break that math: an agentic delivery system that runs hundreds of Claude instances in parallel, finishing migrations in days instead of months.
## With Claude, Caylent:
- Cut engineering hours by 90% on a 2,500-procedure database migration
- Eliminated \$600,000 in annual licensing for a global enterprise SaaS customer
- Completed database migrations 58% to 82% faster across four additional customer engagements
- Compressed pre-sales environment analysis from weeks to hours
- Expedited 70% of cloud operations remediation work and cut mean time to resolution by 40%
- Reached more than 85% daily Claude use across its 900-plus-person team, with Claude Code as the primary development environment
## The challenge
## Migration math that priced out modernization
Caylent's work centers on getting customer systems onto AWS and modernizing what already runs there, and database migration was the sharpest pain. When a customer moves from a legacy commercial database to a modern open-source one on AWS, thousands of stored procedures have to be translated one by one — roughly four hours each, by engineers fluent in both platforms. That expertise is rare, and many customers deferred entirely, letting technical debt compound.
Cloud migration assessments had a parallel problem: mapping application and server dependencies for a mid-sized environment consumed months of analysis before a single server moved. "Human bandwidth set a hard ceiling on how many engagements we could accurately scope," the team explained.
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
## The solution
## Proven on Caylent first
The route to Accelerate started inside Caylent. "We became our own first customer before we built anything for anyone else," the team said. More than 85% of the 900-plus-person company uses Claude daily, and DevBench, an internal harness for large engineering backlogs, compresses hundreds of hours of effort into 10 to 20.
"Caylent runs on Claude," said Randall Hunt, Chief Technology Officer at Caylent. "We’ve deployed Claude Enterprise company-wide and made Claude Code our engineers’ primary development tooling. We’ve already instrumented Claude Tag in several workstreams across departments and we built our global context management and autonomous backlog development systems entirely on Claude models. This daily operating experience, combined with Anthropic’s pace of innovation, has convinced us that we’re building on a compounding technology stack. Through Caylent Accelerate and ACE, our Anthropic consulting division, we put these same patterns to work for our customers."
Model selection for customer deployments started from one constraint: as an AWS Premier Tier Services Partner, Caylent runs Accelerate inside customers' own AWS environments through Amazon Bedrock, so models unavailable on Bedrock were excluded from the start. Caylent then tested frontier and fine-tuned open-source models on security, enterprise suitability, and task performance. Claude stood out on instruction-following, code generation across database dialects, and reasoning over the long contexts migrations produce. "In production, inconsistent outputs are expensive, and Claude's reliability was the deciding factor," the team noted.
## How it works: Specialized agents inside a customer's own AWS account
With the model chosen, the question became orchestration. The first version of Accelerate, Caylent's agentic delivery system, ran on a homegrown harness. It proved the concept but was brittle: custom orchestration code, hard to maintain, and slow to extend.
The team rebuilt Accelerate on the Claude Agent SDK, adopting the same agent loop and tool infrastructure that powers Claude Code. Heavier orchestration frameworks added abstraction the pipelines didn't need, while the Claude Agent SDK let the team define agent behavior directly in markdown, keeping orchestration logic in prompts rather than application code. That made Accelerate, in the team's words, "faster to build, easier to iterate, and simpler to debug."
Each workflow Accelerate runs for a customer is now a pipeline of stages assigned to specialized Claude agents, each scoped to only the tools it needs: an inventory parser, a dialect translator, a guardrail validator, a summary generator. An orchestrator routes work between them and selects the right model for each task, Haiku for high-volume parsing, Sonnet for synthesis and executive output. In database modernization, the pipeline parses the full inventory, classifies every object by complexity, and retires dead code before translation begins. Claude translates the active objects into the target dialect and tests them, the guardrail agent validates each translation before it commits, and a summary agent turns the results into a business-ready assessment with time and cost projections. The division of labor is deliberate. "Deterministic scripts handle precision tasks," the team explained. "Claude handles everything requiring reasoning, judgment, or language, which is most of the work." Engineers validate edge cases and final output.
Everything stays inside the customer's AWS account: no data transit to external systems, no customer data used for model training, and an AWS CloudTrail audit log capturing every AI-assisted action. Accelerate also runs before a contract is signed. In hours rather than weeks, it produces a complexity breakdown, a time estimate, and projected savings, so the first sales conversation starts from evidence.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The outcome
## 90% fewer hours and a cleaner database
The flagship engagement, one of Accelerate's earliest, cut migration hours by 90% for Arborgold. The software company had carried its SQL Server estate for more than a decade: 2,500 stored procedures across five database clusters, the kind of technical debt a founder-owned software business keeps deferring because the bill never pencils out. The target was Amazon Aurora PostgreSQL, and translated by hand, the work ran to roughly 2,600 hours.
Accelerate started by reading the whole estate, and the first finding changed the project: 1,850 of the 2,500 procedures were dead code no workload had touched in years, objects a manual team would have translated anyway. Claude classified every object, retired the dead ones, translated the active procedures, and validated each through the guardrail agent. The migration finished in about 220 hours instead of 2,600, with active procedures translated 66% faster than the general-purpose AI tools tried without Accelerate. With projected database costs down 77%, Arborgold ended with a cleaner database than it started with and a modernization path that had been priced out the week before.
A software asset management company brought a smaller version of the same problem: 257 Oracle objects scoped at roughly 1,486 hours. Accelerate finished in about 268 hours, an 82% cut worth \$202,000 in savings. "The economics hold whether the migration is large or small," the team said. The pattern repeats: migrations 73% faster at a healthcare IT provider, 75.7% faster at a data services firm that saved 2,374 engineering hours, and 58% faster at a global enterprise SaaS company that also eliminated \$600,000 in annual licensing.
## Looking ahead: A practice built on Claude from day one
The architecture reaches past migration too: in Accelerate for Agentic Cloud Operations, Caylent's new managed services offering, Claude on Amazon Bedrock AgentCore expedites 70% of remediation work and has cut mean time to resolution by 40%, while Caylent's engineers focus on the work that moves the business forward.
Caylent's newest practice is Claude-powered from day one: in April 2026, the company launched ACE, its Anthropic Consulting and Engineering practice, advancing its role as a Preferred Services Partner in the Claude Partner Network. Forward-deployed teams embed inside customer organizations to build the integrations and internal capabilities that make AI adoption stick. Every stage of the engagement runs on Claude Code, and DevBench is now available to ACE customers. Demand for that work is concentrating among software-intensive enterprises, and the team sees the question changing: "They have stopped asking whether AI belongs in the software development lifecycle and started asking how to operationalize it."
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
### How Blank Metal, a lean professional services firm, runs on Claude Cowork
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Charm Industrial Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/charm-industrial
Path: 18-Industry-UseCases/charm-industrial.md
# Charm Industrial accelerates carbon removal operations with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
North America
3-6 months to days
carbon credit verification time
Geological research
and permitting acceleration
Charm Industrial uses Claude to transform their carbon removal operations, from accelerating scientific research to automating verification processes critical to reversing climate change.
With Claude, Charm Industrial:
- Reduced carbon credit verification time from 3-6 months to just days
- Accelerated geological site research and permitting processes
- Automated marketing operations through AI agents
## Managing massive data complexity in carbon removal
Charm Industrial removes carbon from the atmosphere by converting agricultural and forestry residues—like corn stover and wildfire mitigation thinnings—which contain carbon that plants capture from the air. They use specialized fast pyrolysis machines to transform biomass into stable carbon-rich bio-oil that's then permanently stored in underground wells, overseen by the Environmental Protection Agency.
Charm Industrial sells carbon removal credits—verified certificates that represent one ton of CO₂ permanently removed from the atmosphere—to companies seeking to offset their emissions. With customers like Stripe, JP Morgan and Google relying on these credits, Charm processes tens of thousands of data points across dozens of different systems and hundreds of components for every ton of carbon removed.
"We collect everything from meter readings on our pyrolyzers to truck scale tickets, all of which must be meticulously tracked and verified for carbon credit certification," said Kevin Niparko, Head of Product at Charm Industrial.
This data complexity compounds across their operations: site selection requires analyzing fragmented geological databases across state and county systems, while their chemistry lab generates thousands of experimental data points needing rapid analysis.
The traditional approach to managing this data created a significant bottleneck. Carbon audits that took three to six months meant work completed in January wouldn't generate revenue until mid-year. Manual data collection and processing also increased the risk of delays in identifying errors, making corrections difficult and costly.
"To achieve our ambitious mission and create the global impact we're targeting, we need to leverage AI and new technologies to scale effectively," Niparko explained.
## Choosing Claude for intelligence and speed
After evaluating multiple AI models, Charm chose Claude for what Niparko described as "the optimal balance of intelligence and speed." The decision came down to Claude's ability to process diverse data types accurately and deliver results quickly.
"Claude delivers exactly what we need—high intelligence that consistently provides accurate answers without the long wait times we've seen with other models," Niparko explained.
This balance proved critical for Charm's diverse use cases, from analyzing complex geological surveys to generating code for system migrations.
## How Claude powers carbon removal at scale
Most notably, Claude has helped Charm address one of their most pressing operational challenges: carbon credit verification. Their automated verification system reduced audit completion time from months to days, enabling faster revenue recognition and improved cash flow.
This acceleration benefits Charm's customers too. Major corporations purchasing carbon removal credits receive their verified credits more quickly, allowing them to meet their sustainability commitments on schedule. The improved data quality strengthens trust—critical when customers are paying for a removal product they'll never physically see, but which can be tracked and measured.
Charm also integrated Claude across their operations through several key implementations:
- **Accelerated research and development**: Charm's chemistry lab uses Claude to design experiments and analyze results faster. For geological research, Claude assembles fragmented data from state and county databases to identify potential carbon storage sites, dramatically reducing the time needed to evaluate new sites and prepare permitting documentation.
- **Field operations support**: Charm has integrated Claude into Slack, giving field operators instant access to operational knowledge. Workers can query safety protocols, maintenance procedures, and technical specifications directly where they work.
- **Marketing automation**: Charm uses marketing operations agents powered by Claude to manage marketing backlogs, generate blog post drafts, and support outbound communications, automating tasks that previously required dedicated staff time.
Importantly, Claude helps Charm's team focus on their core mission.
"We've eliminated much of the routine work that consumed our scientists' time, allowing them to focus on advancing our carbon removal technology,” said Niparko.
In fact, six months ago, Charm's leadership launched a company-wide AI initiative that transformed their culture. Now employees actively share AI discoveries in dedicated Slack channels, with teams across the organization experimenting with new use cases and learning from each other's successes.
## Building the future of climate technology
Looking ahead, Charm sees AI as essential to scaling climate solutions globally. The company envisions integrating AI models directly into their manufacturing operations, helping injection teams work faster and collect field data with minimal manual input. This vision extends beyond office work to the heart of their carbon removal operations.
As Charm expands their fleet of pyrolyzers and develops new carbon storage sites nationwide, Claude will continue powering the operational improvements needed to scale carbon removal technology. "AI models like Claude are enabling climate tech companies to scale at the pace required to address climate change effectively,” reflected Niparko.
With Claude accelerating operations, Charm is demonstrating how AI can amplify human efforts to reverse climate change, allowing more companies to join the carbon removal movement and create measurable impact on our planet's future.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## ChatAndBuild Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/chatandbuild
Path: 18-Industry-UseCases/chatandbuild.md
# ChatAndBuild democratizes AI development globally with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
140,000 users
across 111 countries
\$84M projected
Year 1 revenue from user-created AI agents
ChatAndBuild, an AI-powered no-code app development platform, helps 140,000 users across 111 countries create sophisticated AI applications using natural language. With ChatAndBuild, everyday people—from PE teachers to entrepreneurs—can build AI products without requiring any coding experience.
With Claude, ChatAndBuild:
- Helps users build 100+ AI applications daily across 40+ languages with production-quality code generation
- Empowers users to build and monetize AI products generating \$84M in projected Year 1 revenue
- Reduces app development time by 90% for users building AI-powered platforms
Breaking the barriers between human ambition and digital creation
Before Claude, the AI development landscape was not easily accessible by all. Traditional platforms required extensive coding knowledge, limiting AI creation to technical specialists. Non-English speakers faced additional barriers with inconsistent language support. Meanwhile, users who invested time building AI expertise lost everything when switching platforms, trapped in a rental economy with no ownership of their digital intelligence.
"We faced three seemingly impossible challenges," explained Christel Buchanan, Founder and CEO of ChatAndBuild. "How do you enable a grandmother in rural Thailand to build sophisticated AI applications using her native language with the same power as a Stanford CS graduate? How do you create AI agents that don't just respond but actually learn, remember, and grow more valuable over time? And how do you scale this to support millions of cognitive assets while maintaining safety and performance?"
These weren't just technical hurdles; they represented problems requiring a reimagining of how humans interact with AI.
## Choosing Claude for universal language understanding and code generation
ChatAndBuild's evaluation of AI models revealed Claude as the only solution capable of handling their revolutionary vision. After rigorous testing of every major AI model, Claude emerged with unique capabilities that aligned perfectly with ChatAndBuild's mission of democratizing AI development.
"Choosing Claude wasn't just a technical decision. It was a strategic bet on the future of human-AI collaboration," Buchanan emphasized. "While other models struggled with multilingual consistency or generated brittle code, Claude delivered production-quality applications from natural language across 40+ languages."
The selection also revealed an unexpected economic advantage. ChatAndBuild discovered that users working in dense languages like Japanese could express complex application requirements in 40-60% fewer tokens than English equivalents.
"A Japanese user can express complex application requirements in significantly fewer tokens than the English equivalent," Buchanan noted. "What takes 200 tokens to describe in English might only require 80-100 tokens in Japanese due to the language's information density."
This linguistic efficiency creates a built-in economic advantage for non-English speakers. Better token utilization means longer conversation histories, more complex context, and richer agent training, all for the same cost.
## Creating measurable economic impact through AI democratization
The transformation ChatAndBuild has achieved with Claude extends far beyond individual success stories.
"The most profound capability? We've made entrepreneurship accessible to anyone with domain expertise," Buchanan states. "A therapist can create and monetize therapeutic AI agents. A fitness trainer can build personalized workout applications. A financial analyst can create DeFi strategy agents. Claude transformed us from a development platform into an entrepreneurship enablement engine."
The economic potential is significant. With 140,000 users who could sell AI agents they create, ChatAndBuild estimates this could generate \$84M in revenue in Year 1, growing to \$500M+ by Year 3. Each agent represents human expertise converted into appreciating digital assets.
## Architecting the future of the cognitive economy
ChatAndBuild's vision extends far beyond current achievements. The company is developing a Language-Optimized AI Development Suite that will help developers automatically optimize their prompts and agent training across languages to maximize capability per token.
"Linguistic diversity is becoming a competitive advantage, challenging English dominance in AI," Buchanan explained. "We're creating cognitive derivatives—financial instruments based on agent performance. Imagine AI agent futures markets, or insurance products for cognitive assets." As ChatAndBuild scales to millions of NFAs, they're pushing Claude's capabilities in novel directions: persistent learning, cross-agent collaboration, and complex reasoning chains.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Chatbase Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/chatbase
Path: 18-Industry-UseCases/chatbase.md
# Chatbase helps companies deliver instant, personalized customer support with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
Tripled user
adoption since integration
60-70%
of customers in US/Canada
Chatbase uses Claude for AI-driven customer service, helping businesses provide instant, personalized support across web chat, WhatsApp, Slack, and Instagram. Their platform enables customer service teams to automate routine inquiries while maintaining their brand voice and professional standards, transforming customer engagement.
With Claude, Chatbase:
- Supports B2B and B2C companies, from startups to enterprises like PWC
- Tripled user adoption
- Provides support across multiple languages and regions, with 60-70% of customers in US/Canada and a growing presence in Brazil
- Enables seamless customer support across web chat, WhatsApp, Instagram, and Slack
## Building an AI-first customer support platform
Yasser Elsaid founded Chatbase after seeing the potential of emerging AI technologies like vector databases to revolutionize customer support. After studying demos showing how AI could engage in meaningful conversations with data, Elsaid recognized the transformative potential for customer service.
What began as a document chat interface evolved as enterprise customers pushed for more sophisticated features. Today, Chatbase helps companies automate support across multiple channels while maintaining their brand voice. Their platform integrates with business systems to give AI agents the ability to take actions—from checking order status in Stripe to processing refunds with human oversight.
## Why Chatbase chose Claude for natural customer conversations
Chatbase built a comparison tool for customers to test different AI models side by side, revealing Claude's superior conversational abilities. Elsaid said, "Claude is more conversational and provides more details - it asks questions at the end, trying to see if the problem was solved. Other models are less warm, just straight to the point, not really conversing with the person."
After implementing Claude, customers consistently stick with it. Claude's natural tone and context understanding make it effective for customer support without requiring extensive customization.
## How Chatbase uses Claude to transform customer support
Chatbase built a platform that deploys AI agents across multiple communication channels to meet customers where they are. The solution spans B2C channels like Instagram, Messenger, and WhatsApp, and offers Slack integration for B2B customers. Elsaid highlighted how companies can customize the AI's personality and tone, saying, "A few people use their AI agent as their brand mascot to communicate with customers."
The platform goes beyond simple chat by integrating with business systems through APIs, enabling AI agents to take direct actions. Through integrations like Stripe, agents can handle tasks like checking invoices and processing refunds, with optional human oversight for sensitive operations. For e-commerce customers, they're expanding into Shopify integrations to help AI agents serve as shopping assistants, demonstrating the platform's adaptability to different business needs through simple instruction changes.
## Delivering measurable impact for support teams and customers
Chatbase has transformed customer support operations by combining AI automation with powerful analytics. The team discovered how AI could handle routine inquiries and surface valuable insights about customer sentiment and product feedback as their own first customer. "The AI can summarize exactly what customers want, what parts of the product they dislike, and how their sentiment changes over time," said Elsaid.
The platform helps support teams identify and address issues more efficiently. Managers can quickly spot trends, like multiple customers facing issues with a specific integration, and drill down into relevant tickets to understand root causes. This shift from manual review to AI-powered analysis helps teams focus on solving strategic problems instead of sifting through conversations. Beyond improving agent efficiency, the analytics help product teams identify improvement opportunities and executives make data-driven decisions about customer experience improvements.
## Reimagining customer service with AI
While AI continues to transform customer service, Chatbase recognizes that human connection remains essential. They're streamlining their human-in-the-loop approach to enable efficient oversight through simple one-click confirmations. They're developing more sophisticated ways to evaluate and optimize AI interactions through their collaboration with Anthropic. As Elsaid notes, "You need humans for the human aspect. Customers want to know there is a human on the other side they can reach if they need to." This balanced approach—combining AI capabilities with human insight—points toward a future where technology enhances rather than replaces meaningful customer relationships.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## ChatPlace Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/chatplace
Path: 18-Industry-UseCases/chatplace.md
# ChatPlace gives solo creators an AI marketing team with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
EMEA
15-20 hours saved per creator
per week across content and DMs
2x user growth
in the two months following the launch of Virale, its AI content agent
[ChatPlace](https://chatplace.io/) is an AI growth platform for content creators: bloggers, coaches, fitness trainers, beauty experts, and small business owners who run their businesses primarily from a phone. Its products analyze creators' Instagram accounts and run content production, audience communication, and lead conversion on autopilot for 100,000 monthly active users.
## With Claude, ChatPlace achieved:
- 2x user growth in the two months following its content agent launch, including reactivation of users who had churned due to content creation friction
- 15-20 hours saved per creator per week across content production and DM management
- 15-40% revenue increases for active users from consistent output and faster lead response
- Five separate tools consolidated into one conversation for content production and publication
- 3x faster internal engineering velocity with Claude Code across architecture, code generation, and debugging
## The challenge
### Beyond generic content creation
A creator running a solo business on Instagram has to produce expert content to build credibility, viral content to grow reach, engagement that turns the audience to customers, *and* deliver the actual product or service. "Doing all of that at a high level, alone, is simply not realistic," said Ilia Pankratov, CEO of ChatPlace. The team felt AI was failing creators in two specific ways.
The first failure was voice. ChatPlace's early experiments with other models produced responses that creators' audiences immediately read as robotic. Once that happened, the creator's trust with paying customers and followers eroded. The team found generic chatbot text was worse than no chatbot at all.
The second failure was access. The AI tools that could theoretically help required extensive prompt engineering, a skill most creators didn’t have time to develop. "Few people understand how to do this well," Pankratov noted, describing the coaches, nutritionists, and beauty bloggers ChatPlace serves.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The solution
## From five tools to a single chat thread
ChatPlace tested multiple model providers before settling on Claude Opus, Sonnet, and Haiku. The decision came down to three capabilities: conversational authenticity, multi-step workflow execution, and context across long sessions. In a blind comparison with early testers of the product, nine out of ten users preferred Claude's responses. Other models lost context mid-sequence in agentic workflows or degraded over long conversations. Claude held across all three.
"Our entire product is text: carousels, DM responses, Reels scripts,” said Pankratov. “The quality of that text is our value proposition. Claude models come at a premium, and we chose them anyway. When AI represents a creator to their paying customers, poor quality doesn't just reduce results, it destroys trust and kills retention."
The architecture is tiered. Claude Sonnet 4.6 powers the primary experience, Claude Haiku 4.5 is used heavily for sub-agent and intent-routing layers across the platform, and Claude Opus 4.7 runs the most complex reasoning tasks. The split keeps quality high where it matters most and cost manageable at scale.
On top of that architecture, ChatPlace built a system that handles the entire Instagram growth workflow. Virale, their content agent built with Claude Code, scans live Instagram data in the creator's niche, language, and country to find what's performing this week. The agent then runs the full production sequence in one conversation: niche research, script writing, cover image generation, chatbot creation, and publication to Instagram. The workflow used to require five separate tools and several hours; it now runs from a single chat thread.
Virale's memory accumulates real data from audience conversations, automation interactions, and content performance over time. A creator can ask "research my audience, what are their main pain points?" and receive a structured breakdown by audience segment, derived from actual subscriber interactions rather than templates. The longer the account is connected, the more precise the intelligence becomes.
The second product, AI Agent, handles Instagram DMs and comments in the creator's documented voice. It reads text, voice messages, images, videos, and forwarded content; qualifies leads against the creator's actual products and pricing; re-engages conversations that go quiet; books meetings in Google Calendar; passes lead data into CRMs; and processes payments. The full sales loop closes without the creator needing to be online.
ChatPlace also built an MCP connector that lets Claude act directly inside Instagram. A creator can ask Claude to research their audience, build an automation, or analyze content performance, and the actions execute on their live account.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## Double the user base
User growth doubled after Virale launched, including reactivation of users who had previously churned because of content creation friction. Active creators report saving 15-20 hours per week across content production and DM management, with reported revenue increases of 15-40% attributed to consistent posting and faster lead response.
"It's like I finally hired a team, except it's just me and AI, and the AI already knows my business," one creator told the company. Creators got their evenings and weekends back, and their leads stopped going cold.
Internally, ChatPlace runs on the same AI it sells. Engineering velocity is roughly 3x faster, with Claude Code working across architecture, code generation, debugging, and documentation. The marketing team uses Virale to produce ChatPlace's content. Customer support runs on Claude connected to the live backend. "We built the tools, and we run on them ourselves," said Pankratov.
Next is video. The natural extension of the script-to-publication pipeline is generating short-form Reels from the same conversation that today produces a carousel post, completing the loop from idea to published video. ChatPlace is also working on knowledge retrieval architectures as the AI Agent scales across thousands of concurrent accounts and millions of conversations. "We're figuring out how to surface the most relevant context from large, multi-account databases without sacrificing response quality or speed," said Pankratov.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Chronograph Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/chronograph
Path: 18-Industry-UseCases/chronograph.md
# Chronograph scales operations and accelerates decision-making with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Financial services
Company size:
Medium
Product:
Claude Enterprise
Location:
North America
Week 2 productivity
for new hires vs. 2+ months previously
100% adoption
across 150+ employees with 80% daily active usage
[Chronograph](https://www.chronograph.pe) is a leading portfolio monitoring and analytics platform serving institutional private equity investors. The company supports more than \$4 trillion in client capital and serves a majority of the largest General Partners and Limited Partners globally.
With Claude, Chronograph:
- Achieves 100% employee adoption with 80% daily active usage across all 150+ team members
- Enables new hires to contribute in Week 2 versus 2+ months previously
- Replaces expensive vendor tools with custom AI-powered lead generation workflows
- Enables non-technical teams to build real-time dashboards and analyze data without engineering bottlenecks
- Launched Chronograph MCP server, enabling private equity clients to connect portfolio data directly to Claude
## The problem
Like many growing SaaS companies, Chronograph faced resource constraints: limited engineering capacity, competing product priorities, and critical business knowledge scattered across systems. The company accumulated valuable business data across systems like HubSpot, Notion, Linear, and internal databases, but teams couldn't efficiently access insights across these silos.
The 150-person team spent significant time on repetitive tasks—client research, document analysis, meeting preparation—that prevented focus on high-value strategic work. Customer success teams manually searched multiple systems before client calls. Sales representatives spent dozens of hours weekly on lead generation. Product and engineering teams relied on lengthy specification documents that slowed development cycles.
## Claude enables AI-first operations across the entire organization
Chronograph selected Claude Enterprise after evaluating alternative platforms. The team identified several key factors: Anthropic's commitment to AI safety aligned with strict security requirements for financial services, Claude's reliability for mission-critical applications, and the Model Context Protocol's ability to connect multiple business systems.
“Anthropic’s commitment to AI safety makes them the partner we want for long-term LLM implementation across our company and client use cases,” said Charlie Tafoya, Co-Founder and CEO at Chronograph. “Claude for Financial Services enables us to provide seamless, secure data exchange for our mutual clients within a trusted technology ecosystem.”
## Transforming collaboration through Projects, Artifacts, and MCP integrations
Chronograph implemented Claude Enterprise through a structured two-month rollout. The company achieved immediate productivity gains as teams began using Claude for email drafting, data analysis, and document review. During the first month, Chronograph established knowledge-sharing systems with searchable databases of successful prompts, Projects, and Artifacts. In the second month, the company launched "AI Salons" where colleagues demonstrate real-world applications, accelerating adoption across teams.
Claude Artifacts transformed Product-Engineering collaboration. "Product can now create working Claude Artifact prototypes that efficiently convey the key capabilities of new features to engineering, turning PRDs into prototypes at speed," said Michael Bridge, Co-Founder and CTO.
The Customer Success team now maintains proactive client management at scale by integrating internal notes, email context, CRM data, and product usage metadata through Claude's context windows. Within two weeks of starting, a junior Client Management team member successfully explained Chronograph's GraphQL API to a client by combining client context from HubSpot MCP, internal documentation from Notion MCP, and Claude's understanding of GraphQL.
Sales teams built custom workflows using Claude to monitor media sources and industry announcements for leads, saving dozens of hours weekly. "Integrating Claude and especially its MCP integrations into our workflows helps our sales reps save significant time on administrative tasks before and after meetings—giving us more time for building relationships and driving outcomes for our revenue pipeline," said Michael Santos, Global Head of Sales.
Non-technical teams now build real-time dashboards through Claude Artifacts and shared prompts that understand business systems and data relationships, eliminating Analytics team bottlenecks. Previously siloed systems—HubSpot, Notion, Gmail, Google Calendar—now work together through Claude's MCP integrations.
## Chronograph launches MCP for private equity investors
Building on its success using Claude Enterprise to scale operations, Chronograph has launched an MCP server that enables its clients to connect their private capital portfolio data managed on the company’s platforms directly to Claude.
[Chronograph’s MCP is available as a Claude direct connector](../15-Claude-AI-Features/using-chronograph-for-portfolio-monitoring.md) in the Claude Partners Directory. Through Claude, private equity professionals can instantly analyze fund performance, underlying company metrics, and exposure analytics across their complete private investment portfolio.
“The private capital industry generates massive amounts of portfolio data, but traditional tools often create friction in accessing insights,” said Nicholas Lin, Head of Product for Financial Services, Anthropic. “By connecting Chronograph's comprehensive portfolio monitoring platform with Claude's interface, we're enabling institutional investors to unlock the full potential of their data—moving from data retrieval to strategic insight in seconds.”
## The outcome
Claude has become a core problem-solving tool at Chronograph through a combination of reasoning capabilities, Projects for collaboration, Artifacts for rapid prototyping, and MCP for seamless integration. The company now operates with speed and capabilities that previously would have required larger teams and budgets.
"Claude has changed what's possible for a company our size. I am especially pleased to see how Claude's capabilities have helped our junior employees ramp up and deliver impact beyond their traditional role boundaries," said Tafoya.
The AI-first operating model has become a competitive advantage in client pitches, enabling faster turnaround times and more responsive service. Chronograph handles more complex client needs and product development without traditional headcount scaling, improving unit economics as the company grows.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Circleback Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/circleback
Path: 18-Industry-UseCases/circleback.md
# Circleback transforms meetings into structured insights with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
Hours saved
daily through automated meeting insights
Shared source
of truth replacing siloed tools
Circleback helps teams generate more value from meetings by transforming conversations into structured, actionable insights that save hours and eliminate information silos.
With Claude, Circleback:
- Saves customers hours each day while providing peace of mind
- Enables companies to replace siloed tools with a shared source of truth
- Created an overall quality and ease of use recognized as a top pick by TIME
## Helping organizations keep critical context
Before founding Circleback, Kevin Jacyna and his co-founder, Ali Haghani, witnessed critical information not being captured as effectively as possible. "As a software engineer, I'd call someone who understood a problem, get the context I needed, but then lose critical details after we hung up. Meanwhile, critical information was constantly disappearing into Slack threads across the organization."
The challenge stemmed from teams creating disconnected meeting documents in isolation. This made it nearly impossible to connect related work or build on previous conversations. When AI models emerged, Kevin and Ali saw an opportunity to transform these scattered conversations into structured, actionable organizational knowledge.
## Choosing Claude for human-like writing and precise instruction following
Circleback tested multiple AI models and open-source alternatives before choosing Claude. The key differentiator for Claude was quality over efficiency. Jacyna said, "Claude's writing feels more human and is nicer to read."
The founders also noted that Claude offered large context windows and superior instruction following. According to the Circleback team, Claude's instruction following gave them the precision they needed for automated workflows. They found its context windows and consistent performance made it ideal for their core product functionality.
## Powering meeting intelligence across all touchpoints
Circleback integrates Claude Haiku 3.5 and Sonnet 4 throughout their platform to power comprehensive meeting intelligence. Their meeting processing pipelines transform conversations into clear, actionable outcomes, while agentic search capabilities help teams find specific information across their entire meeting history. The platform's custom automations identify feature requests, create Linear tasks, update CRMs, and route product feedback to the right teams. This functionality extends across all major meeting platforms, including Zoom, Google Meet, Slack huddles, and even in-person meetings captured via mobile apps.
## Transforming how organizations capture and use meeting insights
Circleback's platform has changed how customers approach meeting productivity and knowledge management. Customers report hours saved daily redirected to higher-impact work. "We're giving customers time back for high-leverage tasks, giving them peace of mind knowing that details from calls can be easily found and referenced," Jacyna explained.
Companies are deploying Circleback organization-wide, replacing specialized tools that create information silos. This adoption creates a shared source of truth that improves collaboration across departments.
## Building the future of organizational knowledge management
Circleback's long-term vision goes beyond individual meeting notes to organizational intelligence. As co-founder Ali Haghani explains, "What people say in conversations represents the most current reality of what's happening in an organization—it's more up-to-date than anything written in documentation." This philosophy drives their approach to making Circleback the default source of truth for organizations.
Jacyna said, "We're excited to continue building an insanely good experience for larger teams where content is categorized and surfaced to the right people, at the right time."
This is why Circleback values what they describe as Claude's nuanced understanding and reliable performance. Rather than building another AI tool that impresses initially but fails to deliver lasting value, Circleback focuses on perfecting details that make their platform useful. With Claude as their foundation, Circleback pushes toward a future where human conversation becomes a structured, searchable, and actionable organizational asset.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## CircleCI Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/circleci
Path: 18-Industry-UseCases/circleci.md
# How CircleCI built a code validation agent with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
North America
90% of the engineering team uses Claude Code
with daily usage jumping 9x since structured adoption began
75% reduction in average test run time
when customers use CircleCI's Smarter Testing feature
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[CircleCI](https://circleci.com/), whose CI/CD platform processes billions of jobs annually for teams at Okta, Hinge, and Hugging Face, set out to tackle the growing maintenance burden that slows engineering teams down. The result is CircleCI’s autonomous AI agent [Chunk](https://circleci.com/product/chunk/), built with Claude, which identifies and resolves CI/CD-related maintenance issues with minimal human intervention.
## With Claude, CircleCI achieved:
- 75% reduction in average test run time when customers use CircleCI's Smarter Testing feature
- 90% of the engineering team on Claude Code, with daily usage jumping 9x since structured adoption began
- 90%+ prompt cache efficiency in production, meaning context is reused rather than reprocessed across workflows.
- Multi-quarter internal projects completed in weeks, including an AI-powered PR review system.
- More than 4 in 5 agent tasks now triggered automatically at the point of failure, with the rate of tasks converted into completed pull requests more than doubling since launch
## The challenge: Maintenance backlogs that slow teams
CircleCI's customers are engineering teams where delivery speed directly determines competitive outcomes. Those teams face a persistent tension: test optimization, build fixes, and pipeline improvements all pile up in backlogs while everyone focuses on shipping new features. Technical debt compounds, and the velocity teams are trying to protect gradually erodes.
CircleCI sees this problem intensifying as AI tools accelerate code output across the industry, generating code faster than teams can maintain it. The company needed to solve this internally before they could credibly help their customers solve it too. The goal: build an autonomous agent that could pick up routine maintenance and validate its own fixes before a human ever sees them.
## A decision driven by developer experience
CircleCI's work with Claude started broadly. The company encouraged teams across engineering, operations, and go-to-market to experiment for prototyping, iteration, and analysis. "We encouraged teams to use AI to reimagine the art of what's possible," said JP Leblanc, SVP Engineering. "By providing a single, robust platform for AI exploration, we saw adoption numbers soar."
When the team selected Claude to power Chunk, the deciding factor was the Claude Agent SDK's developer experience: a clean, well-documented interface that made it fast to build. MCP integration meant connecting to existing development tools without coordination overhead. The team found Claude's security posture met their enterprise requirements and rated it the strongest general-purpose model available.
## A closed loop from task to validated pull request
CircleCI’s agent Chunk operates as a closed loop: a natural language task goes in, a validated pull request comes out. Because customers have already described their build environment in their CI configuration, Chunk can spin up those environments as sandboxes with confidence because Claude has access to the right dependencies and tools. For build failures, Claude receives logs as context. For tests, it gets results from previous runs. Claude generates a fix, and CircleCI pipelines validate it. If the pipeline fails, Claude reattempts. The customer receives a PR that is already "green," with the CI pipeline serving as attestation that the change meets testing, linting, and static analysis standards.
"We could not have built Chunk without the Claude Agent SDK," explained Michael Webster, Principal Engineer at CircleCI. "If we had tried to do this three years ago, the amount of work to support all the language variations, framework integrations, and toolchain connections would have been prohibitive. Now we can build really powerful tools very quickly without all the traditional coordination overhead and custom integration work."
A team of 8 engineers built Chunk, moving from working prototypes in days to production-ready capabilities in weeks. Tasks can trigger automatically (periodic runs to fix flaky tests), be user-initiated (fixing a failed build), or come as ad-hoc prompts through Chunk's chat interface. Predictive test selection, which CircleCI calls Smarter Testing, runs only what is new or impacted. This cut time-to-feedback by an average of 75% and up to 97%.
Beyond Chunk, Claude Code has become the daily driver for CircleCI's engineering team, with 90% of engineers engaged. Daily usage has jumped 9x since adoption. One team built an AI-powered PR review system that scans for code issues, analyzes downstream SQL dependencies, flags query optimizations, and generates impact summaries. It deployed in weeks rather than the multiple quarters it would previously have required.
## The results
More than 4 in 5 Chunk tasks now trigger automatically at the point of failure, without a human needing to step in. The rate at which Chunk converts tasks into completed pull requests has more than doubled since launch, meaning Chunk is getting better at knowing when it has enough confidence to propose a fix. For one large enterprise customer, analysis time dropped from 14 hours to 18 minutes. A team that previously waited until the following morning to know whether a change was safe now gets that answer in minutes.
CircleCI's roadmap builds on Claude's advancing reasoning capabilities: automated test management, build optimization, and predictive maintenance that anticipates issues before they affect workflows. As code output accelerates, autonomous validation is what keeps the system from falling behind.
"Claude allowed us to bring Chunk to market faster than we would have otherwise," said Webster. "We've put autonomous maintenance, test optimization, and continuous improvement within reach of every developer by giving them an agent that picks up these tasks automatically. Issues that would sit in backlogs for months are now resolved automatically, and customers can stay in flow and focus on innovation rather than dealing with toil."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## ClassDojo Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/classdojo
Path: 18-Industry-UseCases/classdojo.md
# ClassDojo saves teachers time with Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Location:
North America
45 million users
kids, families, and teachers in 180 countries
90% of US schools
elementary teachers save hours weekly
ClassDojo transforms education by using Claude to power AI teaching assistants that help teachers focus on what matters most: teaching children.
**With Claude, ClassDojo:**
- Reaches 45 million kids, families, and teachers in 180 countries
- Helps teachers in 90% of US elementary schools save hours each week on instructional content, behavior management, and administrative work
- Enables class roster setup in seconds instead of 20-30 minutes
- Processes entire school directories instantly, matching and updating existing records
## Combating classroom exhaustion
Every day, teachers face an avalanche of administrative tasks that keep them from doing what they love—teaching children. Brendan Kereiakes, Product Lead for Core, Growth & Teacher AI at ClassDojo, says, "We talk to teachers every day and one thing is clear—they're overwhelmed and under-supported. When we examined where their time was going, we identified the major time-consuming activities: lesson planning, developing behavior interventions, and writing communications both internally and to parents. Many teachers report spending half their time on paperwork instead of instruction, leading to twelve-hour workdays and burnout."
ClassDojo was well suited to address these challenges with its fundamentally different approach. Tom Pryor, Head of Product at ClassDojo, says, "Unlike most education companies, we started small—one teacher and classroom at a time. Instead of going top-down to school districts, we built a simple, helpful communication app that teachers, kids and families could start using right away." This grassroots growth gave them a deep understanding of classroom needs and built trust with millions of users—essential for introducing AI responsibly.
## Why Claude stood out for the classroom
After evaluating multiple AI models, ClassDojo selected Claude for three critical factors that set it apart for educational applications—tone, accuracy, and safety.
Brendan explained, "Many AI models struggle with humor, emotion, and conversation. Claude consistently produced responses that felt warm, thoughtful, and aligned with the way teachers and families naturally communicate. This was particularly important since teachers aren't professional prompt engineers—they need tools that work intuitively.”
Another decisive factor was educational accuracy. Tom shared, "We really prioritized consistency and accuracy. We can’t have hallucinations and factually wrong output—especially in areas like math, where precision is non-negotiable. Claude generated materials that aligned with teaching standards and created accurate assessments that teachers could actually use."
Brendan added that safety considerations were paramount, given ClassDojo's responsibility to protect children's data and maintain trust. "Claude handles inappropriate prompts gracefully, maintaining context better, and staying within age-appropriate guardrails without constant supervision."
## How Claude powers the classroom experience
ClassDojo uses Claude across several key products to simplify teachers' lives and improve education.
**Sidekick**: Every teacher gets an AI teaching assistant powered by Claude that helps with lesson planning, creating activities, and developing interventions for individual students—instantly eliminating hours of administrative work.A powerful example: Teachers can now snap a photo of their class roster—or even their entire school directory—instead of manually entering student information. Claude-powered AI makes sense of different data structures and processes the content instantly. This transforms what used to take 20-30 minutes into seconds.
**Dojo Tutor**: Claude helps tutors prepare by analyzing previous sessions and creating custom lesson plans. It also generates highlight reels from tutoring sessions so families can see their children's progress.
**Safety and Identity Verification**: Claude powers conversational verification flows that ensure only authorized users can access school spaces, improving security while creating a more natural user experience.
**Future Innovations**: ClassDojo is expanding their AI offerings with initiatives like Dojo Sparks (an AI reading tutor), Enhanced Dojo Tutor (with hybrid AI-human tutoring capabilities), and Diagnostic Helper (for personalized academic assessment).
## Transforming education for teachers, students, and families
The impact of Claude-powered features extends across the entire educational ecosystem. AI now serves as an essential assistant. "It's like having a colleague who's always available, works tirelessly to help me, and never judges my questions," reports one teacher. Another explains, "When I'm having one of those overwhelming days where I’m completely stretched, Claude helps me articulate my thoughts in professional 'teacher' language."
School leaders also benefit from streamlined administrative processes. Tasks that previously consumed hours now take seconds, reducing both time investment and stress. The photo-based roster import feature exemplifies this transformation—ClassDojo has seen teachers create a half-dozen full classes in under two minutes. Teachers find this both delightful and efficient.
Families gain better tools to support their children's education. Tom explains, "For parents, Claude helps them stay connected to and monitor their child's education. Homework Helper breaks concepts down in a way that empowers parents to support learning without doing the work for their child." Parents notice the difference, with one noting the video highlights feature in Dojo Tutor, "I love seeing their interactions because when I'm present, my child often hesitates before responding to the tutor. This feature gives me insight into their sessions without having to be there."
## Building AI for the future of education
ClassDojo envisions an educational future where AI closes opportunity gaps and makes high-quality learning accessible to all. Brendan shared, "We're building an ecosystem of AI-powered experiences for kids, families, and teachers. These products will be smarter, more helpful, and more joyful because AI is at their core."
ClassDojo also sees Claude helping break down language barriers—a critical need when one in five US families don't speak English at home—with real-time translation and resources in families' native languages.
"These AI tools fundamentally change how we approach personalized learning," says Tom. "We can now provide truly adaptive experiences that respond to a child's unique needs, while also giving teachers back the time they need to focus on building relationships."
Through their work with Anthropic, ClassDojo is working to fulfill their mission, "to give every child on Earth an education they love." By combining Claude's intelligence with their deep understanding of classroom needs, they're creating AI tools that free teachers to teach, engage students more effectively, and strengthen the crucial connection between school and home.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Classmethod Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/classmethod
Path: 18-Industry-UseCases/classmethod.md
# Classmethod accelerates development velocity with Claude Code
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Code
Location:
Asia Pacific
80% decrease
in time spent reviewing code
96% reduction
in Google Apps Script task processing time, from 24 hours to 1 hour
Japanese cloud integrator Classmethod empowers engineering teams to overcome chronic labor shortages by achieving up to 10x productivity gains through AI-driven development with Claude Code.
With Claude Code, Classmethod achieved:
- Reduced development time for specific coding tasks by up to 90%
- Up to 80% decrease in time spent reviewing code
- 96% reduction in Google Apps Script task processing time, from 24 hours to 1 hour
- Increase in code contributions shipped to production (108 merged pull requests in January to 165 in May-June), enabling the team to deliver features and fixes faster
## Efficient utilization of limited engineering resources
Japan's technology sector is navigating an evolving landscape where demand for skilled engineering talent continues to grow. Development teams are exploring innovative approaches to optimize their workflows and meet expanding business needs. At Classmethod, the team recognized an opportunity to enhance how engineers allocate their time, enabling them to focus more on strategic and creative initiatives alongside their core development work.
"Engineers were unable to dedicate sufficient time to the tasks they should be focusing on." The gap between available developer hours and project requirements continued to widen, threatening their ability to deliver on client expectations while maintaining code quality.
## Selecting Claude Code for superior code generation
After evaluating multiple AI agentic coding solutions, Classmethod chose Claude Code because "the quality of the generated code was significantly superior to that of other products." During an initial pilot, Claude Code demonstrated exceptional accuracy and faithfulness to instructions, generating practical code optimized for their specific technology stack.
The tool's design as a command-line interface meant virtually zero learning curve for developers already comfortable with terminal workflows. "It has a low learning curve as a CLI tool," they said, noting seamless integration with existing development environments.
## Transforming the Development Lifecycle Across Various Projects
Classmethod integrated Claude Code across their coding workflows, from initial implementation to final review.
The tool generates entire logic blocks from detailed designs, helps developers understand existing codebases 90% faster, and creates comprehensive test suites. "Claude Code handles GitHub ISSUES-based implementation and test descriptions," they said, supporting their full technology stack including Ruby on Rails, Next.js, and Terraform.
Their innovation extends beyond traditional coding. Mandatory AI-powered self-reviews before pull requests are being gradually implemented in several projects, with Claude Code detecting security risks and violations of DRY and YAGNI principles—catching redundant code and unnecessary complexity before they reach production. The /*ex*pla*in-pr* and */review-pr* commands provide instant context and feedback, elevating code quality across the organization.
## Achieving multi-service development with small teams
The transformation at Classmethod goes beyond raw productivity metrics.
"Parallelization of thinking enables simultaneous progress on multiple projects," they share, achieving development structures previously impossible with their team size. Engineers now handle multiple services concurrently, maintaining focus while managing numerous tasks.
When Classmethod developed "rulesync," an open-source project for their development workflows, 99% of the codebase was implemented using Claude Code. Long-standing backlog items like rich admin dashboards, Grafana MCP chat applications, and dark mode implementations finally became reality.
Google Apps Script automation particularly showcases their dramatic efficiency gains. Tasks that previously consumed 24 hours are now completed in just one hour. "The implementation accuracy is particularly excellent in GAS," they note, highlighting how Claude Code excels at understanding and generating code across frameworks and environments.
## Pioneering the future of Japan's AI-driven development
Claude Code has enabled Classmethod to drive productivity gains internally and for their clients. In the future, they intend to expand their use cases, including development-adjacent tasks like library updates and detailed design generation, while exploring sub-agents functionality for even greater automation.
They plan to include infrastructure integration for automatic Cloud Run Functions upgrades in technical expansion, alongside improved UI implementation that adheres to design systems. They're also working to extend these capabilities beyond their own engineering team, democratizing access to AI-powered development tools among their clients.
By sharing AI-driven development know-how and deployment strategies, they're positioning themselves to help other Japanese companies navigate the transition to AI-augmented engineering.
Their vision is clear: transform how software gets built in Japan, enabling small teams to match the productivity of much larger organizations with Claude Code.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Clay Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/clay
Path: 18-Industry-UseCases/clay.md
# Clay generates personalized sales outreach at scale with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
Hundreds of hours
saved with automated data collection
Improved performance
in generating copy and messaging
Clay, a platform for RevOps and growth teams, uses Claude to meet user demand for high quality, cost-effective AI-powered sales outreach. Within weeks of adding Claude to their platform, Claude 3 Haiku became a top choice model for Clay customers to identify leads, enrich data, and generate highly personalized sales messaging.
- Hundreds of hours saved with automated data collection
- Improved performance in generating copy and creative messaging
- Increased user satisfaction and engagement
## Empowering sales teams with AI-driven personalization
Clay's AI-powered platform helps RevOps and growth teams run highly personalized outreach at scale. Matthew Quan, Clay’s enterprise growth lead, explains, "We're automating the mundane. 80% of Sales work today is manual, laborious, data work. In the era of AI, humans can focus on truly human, creative work, and we can leave the data work in the hands of AI.”
The platform offers various features to streamline sales processes. Claygent, the platform’s AI research agent, helps in building and enriching lead lists. The data organization feature transforms broad CRM segments into specific, targeted lists. Additionally, the platform generates personalized messaging, creating tailored content for cold calls and email campaigns, leading to increased revenue at lower costs.
## Meeting user demand for Claude
Clay's user community of AI enthusiasts played a crucial role in adding Claude models to their platform. The platform allows users to choose their preferred model, and the demand for Claude was overwhelming.
"Users were begging us to implement Claude," says Software Engineer Adam Eldefrawy. Yash Tekriwal, Head of Education, adds, "Hundreds of customers asked us when we were going to add the models."
## Rapid adoption and impressive results
Once added, users quickly embraced the Claude model family, particularly Claude 3 Haiku, which offers an optimal balance of cost-effectiveness and quality. "Our most advanced users were really excited when we were able to ship Claude,” Eldefrawy explained. "You can scale and do a lot more volume on Haiku a lot more cheaply than any other model.”
The Claude integration has led to several notable improvements. Clay customers often report that Claude is the model that performs best for crafting reliable, personalized email messaging. “Customers regularly mention that emails generated via Claude sound more human and natural as compared to those written by other LLMs,” shares Mishti Sharma, Head of Product Marketing.
Tekriwal shares an example of Claude's capabilities: "With Claude, Claygent can scrape the public web to find a prospect's thought leadership: podcast appearances, blog posts, media mentions, and so on. Then, using a tailored prompt that includes instructions on tone and examples of good copy, it generates a highly personalized email that references the lead's thought leadership." Adoption started high and has steadily increased since Claude's addition in April.
## Seamless implementation and internal use
Integrating Claude into Clay's product suite was straightforward, according to software engineer Maggie Williams. "People love Anthropic. Claude's creative ability and speed outperform a lot of the other models we're looking at." She also noted that Anthropic's error messaging while debugging Claude was helpful during the implementation.
Clay has also found internal use cases for Claude:
- Market landscape categorization: Parsing Slack messages for URLs of various relevant tools, scraping info with Claygent, and using Claude to categorize this into a Notion database
- Data collection and resource optimization: Saving hundreds of hours with automated gathering of 10-K URLs, LinkedIn profile summaries, and contact research (podcasts, events, panels) using Claygent + Claude
- Feedback insights: Categorizing and tagging feedback for product analysis
Tekriwal says, "retaining and categorizing data accurately is a major challenge. Manual processes are time-consuming and prone to human error, with accuracy rates often between 50-70% even with incentives for quality." He emphasizes that AI is better for these repetitive tasks, allowing humans to focus on more complex, creative work.
## Looking ahead
Clay's goal in using AI models like Claude 3 Haiku, both internally and for their customers, is to maximize efficiency and quality.
As Clay continues to refine and expand its AI-powered offerings, the addition of Claude plays a crucial role in meeting user demands and pushing the boundaries of what's possible in personalized sales outreach.
> AI-powered tooling has definitely been a multiplicative force for where we're at size-wise.It's about how you help people do more with the same level of resources—and do better, at a higher quality.
– Yash Tekriwal, Head of Education
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Code modernization | Claude by Anthropic
Source: https://www.claude.com/solutions/code-modernization
Path: 18-Industry-UseCases/code-modernization.md
# Accelerate code modernization with Claude Code
Claude Code helps leading enterprises modernize legacy codebases, assisting with scalable migration while maintaining business logic integrity.
[Speak with sales](https://www.claude.com/contact-sales)[Learn more](../15-Claude-AI-Features/product-claude-code-enterprise.md)
-
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-
-
-
## The agentic modernization tool for enterprise legacy systems
Claude Code combines AI code generation with deep codebase understanding and enterprise-grade security to transform how organizations approach code modernization.
### Agentic transformation
Claude Code performs dependency mapping and helps with incremental refactoring strategies while keeping humans in the loop.
### Made for enterprise
Integrate with existing CI/CD pipelines, version control systems, and development workflows while ensuring enterprise-grade security and compliance.
### Proven methodologies
Accelerate time-to-value with proven approaches to modernization, refactoring, and mitigating technical debt.
## Using Claude Code for code modernization
Claude Code transforms every stage of your modernization journey, and our ecosystem partners help provide comprehensive solutions to further accelerate time-to-value. Here's how teams are using Claude Code to eliminate technical debt faster.
### Legacy system analysis
Generate dependency graphs, identify dead code, and prioritize refactoring based on code complexity metrics and business impact.
### Systematic transformation
Transform legacy codebases systematically while maintaining business continuity. Claude Code preserves critical business logic while modernizing to current frameworks.
### Automated testing and validation
Claude Code can seamlessly create unit tests for refactored code, identify missing test coverage, and help write regression tests.
### Security and compliance updates
Identify and patch vulnerabilities while maintaining regulatory compliance patterns embedded in legacy systems.
### Documentation generation
Create modern documentation from undocumented legacy code, capturing institutional knowledge before it's lost.
## The AI ecosystem for code modernization
-
-
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## Coding modernization resources
[Start building (opens in new tab)](../04-API-Reference/Other/usage-limits.md)
Claude Code for Financial Services
Webinar
The Code Modernization Playbook
How AI helps break the cost barrier to COBOL modernization
Blog
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## CodeRabbit Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/coderabbit
Path: 18-Industry-UseCases/coderabbit.md
# CodeRabbit revolutionizes code review with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
86% faster
code delivery from days to hours
60% reduction
in code review issues
CodeRabbit uses Claude to transform code review processes for development teams, enabling them to ship higher quality code faster while maintaining rigorous standards through AI-powered analysis and feedback.
With Claude, CodeRabbit:
- Delivers 86% faster code delivery, from days to hours
- Reduces code review issues by over 60%
- Reports 70% implementation rate of AI-powered fixes
- Processes millions of pull requests monthly, enabling unified quality assurance and automated security checks.
## The challenge of maintaining code quality at scale
CodeRabbit's mission is to accelerate software development by automating code review processes for organizations from open-source projects to Fortune 500 enterprises. Modern development teams need to maintain consistent code quality while speeding up delivery cycles. Teams wrestle with fragmented quality assurance processes requiring multiple specialized tools across different languages and frameworks. Security scanning tools overwhelm teams with false positives while missing context-dependent vulnerabilities.
"Teams struggled with manual review bottlenecks, inconsistent quality checks, and growing technical debt," said Aravind Putrevu, Developer Relations Lead at CodeRabbit. "While basic linting (automated checks for programming style and errors) and static analysis tools helped, they couldn't understand code context or provide nuanced feedback, unlike human reviewers."
## Why CodeRabbit chose Claude
CodeRabbit's journey to Claude began with a fundamental observation: traditional code review tools weren't keeping pace with modern development velocity. After experimenting with rule-based systems and basic machine learning models, they realized they needed an AI solution that could truly understand code semantics, programming patterns, and developer intent.
After evaluating multiple AI models, Claude stood out for its unique ability to understand code with human-like comprehension. "Claude demonstrates an exceptional ability to grasp not just syntax, but underlying architectural patterns and implementation nuances," said Putrevu. Claude's superior context management across large repositories, ability to translate complex technical concepts into clear explanations, and exceptional security reasoning with minimal false positives made it the clear choice.
The integration process was smooth, thanks to Anthropic's modern SDK architecture and clear API specifications. This allowed CodeRabbit to rapidly integrate Claude's capabilities while maintaining reliable infrastructure and consistent performance at scale.
## How Claude powers intelligent code review
CodeRabbit leverages Claude to deliver:
- Real-time code reviews with contextual feedback during development
- Instant understanding of complex code changes through clear summaries
- Impact assessments that help teams grasp architectural implications
- Early error and bug detection with improvement suggestions
- Unified quality assurance combining linting and security tools
## Transforming development team productivity
Integrating Claude has improved efficiency and code quality for CodeRabbit's customers. Their one-click fixes enable rapid decision-making and faster bug resolution, while streamlined ticketing integrations with tools like Jira and Linear enhance workflow efficiency. The platform delivers insightful analytics dashboards and customizable reports for data-driven engineering leadership. Its ability to provide senior developer-level insights bridges knowledge gaps between junior and senior developers while making code reviews more educational and accessible.
"Claude empowers developers by delivering insights into architectural patterns and code dependencies," said Putrevu. "Its contextual explanations accelerate developer learning while proactively identifying security vulnerabilities."
## Building the future of AI-powered development
CodeRabbit envisions a future where AI seamlessly augments every aspect of the software development lifecycle. Their roadmap focuses on pioneering new frontiers in autonomous code improvements, predictive quality insights, and intelligent knowledge systems that evolve alongside codebases. "Engineering teams today manage a maze of tools for code quality – our vision is to unify this through AI that thinks like your best senior developer," said Harjot Gill, CEO of CodeRabbit AI.
Through their continued partnership with Anthropic, CodeRabbit is poised to transform how teams collaborate on code, making high-quality software development more accessible and efficient than ever before.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## CodeWords Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/codewords
Path: 18-Industry-UseCases/codewords.md
# CodeWords enables non-technical users to build workflow automations with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
92% of non-technical users
successfully build automations in a single session (up from 43% in open beta)
6 minutes
to build complex multi-source automations, down from 25 minutes
CodeWords is an AI workflow automation platform, built by Agemo, that enables non-technical users to create automations through conversational AI chat. The company serves non-technical professionals in operations, marketing, and administrative roles at startups and small businesses, as well as solopreneurs and freelancers who need powerful automation tools.
With Claude, CodeWords:
- Increased first-session success rates from 43% to 92% for non-technical users building workflows
- Reduced build time for complex automations from 25 minutes to 6 minutes
- Cut simple automation build time from 11 minutes to 115 seconds
- Enabled non-technical users to create automations for complex use cases such as multi-source knowledge aggregators combining multiple integrations such as Jira, internal documentation, Salesforce, and Supabase
- Self-improves by reviewing product usage and suggest updates to its own context
## Automation platforms still require technical expertise
Workflow automation has remained stubbornly technical despite decades of attempts at simplification. While tools have emerged to simplify website creation for non-technical users, automation platforms still require significant technical knowledge. Operations teams, marketers, and small business owners who need to automate workflows often find themselves stuck choosing between expensive technical hires or abandoning automation altogether.
"Automation still requires a technical mindset and has a high barrier to entry even with visual no-code builders," said Aymeric Zhuo, Co-Founder of Agemo.
The challenge extends beyond just building automations. Users need systems that can understand their intent through natural conversation, generate clean code that adheres to best practices, and improve themselves over time without requiring technical intervention. Traditional automation platforms force users to think like programmers, mapping out logic flows and error handling manually.
## Claude powers CodeWords to generate production-ready complex workflows
Agemo chose Claude for its exceptional code generation capabilities. “By building the agentic architecture around Claude, we designed Cody, our AI workflow builder to excel at producing clean, community-adopted code that aligns with our best practices,” said Ramadan, Co-Founder of Agemo.
Cody, powered by a context-intelligent Claude, is able to self-improve through continuous learning as it orchestrates new workflows and generates new code adhering to CodeWords’ rules and standards, enabling non-technical users to build sophisticated automations at the speed of a conversation.
## Building CodeWords: Treating LLMs as infrastructure stakeholders
Agemo started as an applied AI lab focused on building an AI system that could generate back-end systems for workflow automation. The company worked with pioneers like François Chollet, inventor of Keras, and Mike Knoop, co-founder of Zapier, to develop AI reasoning capabilities. This year, their focus shifted to CodeWords, bringing that technical foundation into a product anyone can use.
CodeWords treats LLMs as stakeholders in its infrastructure design. "We built the environment for LLMs from the beginning, considering them as stakeholders in our infrastructure," Ramadan explained. "This enables us to focus on increasing intelligence rather than model-specific plumbing."
CodeWords combines Claude's code generation with surrounding context intelligence to understand what users want to build. When a user describes an automation in plain language, CodeWords interprets the request, generates the necessary code, and deploys it—all through conversation. The system handles complex scenarios, like building a multi-source knowledge aggregator that combines data from Jira, internal documentation, Salesforce, and Supabase to answer support tickets directly in Slack.
"We're using the Claude Agent SDK as our starting point and are in active discussions with Anthropic's API team about how we can contribute our work back to benefit the broader developer community," said Ramadan.
Agemo uses CodeWords internally to build automations for their own product, operations, and marketing workflows, replacing manual processes and reducing reliance on SaaS tools. The company even drafts emails for new feature launches and pushes code for review using AI. "We've never been a pre-AI company," Zhuo noted. "We started in the AI phase and our product has AI at its core."
## The outcome
CodeWords’ traction demonstrates the power of combining conversational AI with production-ready code generation. Success rates for non-technical users building workflows in a single session jumped from 43% during open beta to 92%, driven by Claude's intelligence and CodeWords’ surrounding context systems.
Build times dropped dramatically. Simple automations that took 11 minutes now complete in 115 seconds. Complex automations decreased from 25 minutes to 6 minutes, largely because fewer iterations are needed to fix issues.
Customer feedback highlights an unexpected benefit: emotional connection. "Claude Sonnet 4.5 has the best emotional maturity compared to other models," Ramadan explained. "It knows how to empathize with the user, and that created stickiness for us." Anecdotally, Zhuo reported users saying that "CodeWords knows me" and describing conversations as being like talking to "a workflow therapist" or someone "with so much wisdom and experience."
This combination of technical capability and conversational quality drives retention. Users see the platform improve with each visit, creating a feedback loop that keeps them engaged.
Looking ahead, Agemo aims to disrupt the workflow automation space by building AI-native products that remove technical barriers. "We want to be known for making automation accessible to everyone," said Zhuo. "Everyone should be able to build an automation, whether from WhatsApp, for personal productivity, time management, or things related to work. Lovable managed to make accessible website creation—everyone can build a website now. We want to do that for automation."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Coding | Claude by Anthropic
Source: https://www.claude.com/solutions/coding
Path: 18-Industry-UseCases/coding.md
# The best AI for developers
Claude is the not-so-secret advantage for world class engineering teams and software companies.
[Start building (opens in new tab)](../04-API-Reference/Other/usage-limits.md)[Contact sales](https://www.claude.com/contact-sales)
- 66.4%
Opus 5.5 on Terminal-Bench 4.0
- ## 60x
faster code review feedback for an AI platform customer
- ## 95%
reduction in time to run tests for an enterprise software customer
-
-
-
-
-
-
-
-
## Write code with Claude
Get complete insight into your codebase and accelerate exceptional software.
``` CodePanel-module-scss-module__SPquYW__terminalBody
I'll investigate the auth error. Let me look at the relevant files.
Examining auth-related files...
* src/services/authService.js
* src/components/Login.jsx
* src/store/authSlice.js
Running the login flow...
Error detected: "401 Unauthorized: Token expired"
Root cause:
* Token refresh mechanism not handling expired tokens correctly
* Refresh token missing from request header
* Improper error handling for 401 responses
Updating authService.js with proper refresh logic...
Updating request interceptor for 401 handling...
Testing the fix...
* Login successful ✓
* Token refresh working ✓
* Proper redirection on expired tokens ✓
Authentication error fixed! The login flow now properly handles token expiration.
```
### Scale coding impact, not overhead
Write, test, and debug complex software with [Claude](https://claude.ai), analyze codebases with expert-level reasoning via GitHub integration, delegate development tasks through computer use, and fast-track smarter engineering decisions in a shared workspace.
[Learn more](../15-Claude-AI-Features/product-claude-code-enterprise.md)
### Explore agentic coding with Claude Code
Claude Code brings Fable 5.1 to your terminal, with deep codebase awareness and the ability to edit files and run commands directly in your environment.
[Learn more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Developers love Claude
> “I know this sounds cringe, but I literally have clammy hands and a racing heart because of how powerful Claude + Cursor is. Like I just made a whole new feature, frontend and backend, built on top of my own custom APIs without touching code, then I had it switch from a SwiftUI.”
Majd Taby, @jtaby
> “Anthropic is leading the Industry with models - like Sonnet and Opus - and developer tools - like Claude Code.”
Jon Meyers, @jonmeyers_io
> “With new Claude i officially feel like a fraud when i code, I’m the guy in the corner saying um nice job boss keep going.”
Nick, @nickcammarata
> “I taught a friend who has never written code in her life how to use Claude to build a simple app and deploy it on Cloudflare today. Watching someone realize that they can now build software is a great experience. Enable everyone to build anything.”
Logan Grasby, @LoganGrasby
> “I introduced someone to Claude Code, Opus last night, and we were up til 4 am building a project. It was crazy! 20K lines of codes, audit logging, a full Prisma Database, complete architecture, and a complete roadmap with 4 phases for complete implementation.”
Teneika Askew, @teneikaask_you
> “Just taught my fiancée how to use claude to write code that automates dumb tasks that have been making her work life miserable for months. She went from being downtrodden and skeptical to dancing around the room in about 15 minutes. END USER PROGRAMMING IS NOW.”
Kasey, @kaseyklimes
> “I know this sounds cringe, but I literally have clammy hands and a racing heart because of how powerful Claude + Cursor is. Like I just made a whole new feature, frontend and backend, built on top of my own custom APIs without touching code, then I had it switch from a SwiftUI.”
Majd Taby, @jtaby
> “Anthropic is leading the Industry with models - like Sonnet and Opus - and developer tools - like Claude Code.”
Jon Meyers, @jonmeyers_io
> “With new Claude i officially feel like a fraud when i code, I’m the guy in the corner saying um nice job boss keep going.”
Nick, @nickcammarata
> “I taught a friend who has never written code in her life how to use Claude to build a simple app and deploy it on Cloudflare today. Watching someone realize that they can now build software is a great experience. Enable everyone to build anything.”
Logan Grasby, @LoganGrasby
> “I introduced someone to Claude Code, Opus last night, and we were up til 4 am building a project. It was crazy! 20K lines of codes, audit logging, a full Prisma Database, complete architecture, and a complete roadmap with 4 phases for complete implementation.”
Teneika Askew, @teneikaask_you
> “Just taught my fiancée how to use claude to write code that automates dumb tasks that have been making her work life miserable for months. She went from being downtrodden and skeptical to dancing around the room in about 15 minutes. END USER PROGRAMMING IS NOW.”
Kasey, @kaseyklimes
1/6
## Build products with the Claude Platform
Integrate Claude’s powerful AI capabilities into your apps and deliver production-grade solutions faster.
Existing prompt
Classify all customer support tickets into the most relevant category. Here is the list of categories to choose from: {{CATEGORY_LIST}} Here is the content of the support ticket: {{TICKET_CONTENT}}
What would you like to improve?
Please include a rationale for the classification.
You are an AI assistant specialized in classifying customer support tickets. Your task is to analyze the content of a given ticket and assign it to the most appropriate category from a predefined list. You will also provide reasoning for your classification decision.
First, let's review the available categories:
\<category_list\>
{{CATEGORY_LIST}}
\</category_list\>
Now, here is the content of the support ticket you need to classify:
\<ticket_content\>
{{TICKET_CONTENT}}
\</ticket_content\>
Please follow these steps to complete the task:
– Carefully read and analyze the ticket content.
– Consider how the content relates to each of the available categories.
– Choose the most appropriate category for the ticket.
– Provide a detailed explanation of your reasoning process.
Use the following structure for your response:
\<classification_analysis\>
In this section, break down your thought process:
– Quote the most relevant parts of the ticket content.
– List each category and note how it relates to the ticket content.
– For each category, provide arguments for and against classifying the ticket into that category.
– Rank the top 3 most likely categories.
\</classification_analysis\>
\<classification\>
\<category\>Your chosen category goes here\</category\>
\<reasoning\>A concise summary of your reasoning for choosing this category\</reasoning\>
\</classification\>
Remember to be thorough in your analysis and clear in your explanation. Your goal is to provide an accurate classification with well-supported reasoning.
### Deliver amazing AI experiences
- Customize how Claude fits into your solution with our API
- Improve and evaluate your prompts in the Workbench
- Build frontier intelligence into your applications
- Turn anyone into an AI developer with rich docs and tooling
## See why companies choose Claude
> “As part of our ongoing evaluation of AI models, Claude Fable 5.1 delivered impressive results in our tests. Using Claude Code, it correctly identified the root cause of every broken build we tested, across all the effort levels. It also communicates more effectively than earlier Anthropic models, with updates that are more concise and easier to follow.”
Josh Boyer, Distinguished Engineer
> “Even at its lowest effort setting, Claude Opus 5.5 caught 72% of known bugs in our code reviews to Opus 5’s 56% at high effort, with fewer false alarms and a fraction of the output. On US consulting analysis, low thinking effort matched its higher thinking settings on half the output and passed our quality checks. When more lower thinking efforts are deployed in production, that’s client-ready work delivered efficiently.”
Carl Bennett, CIO
> “Developers want agents that can take on real software work and finish it. In our testing across GitHub Copilot CLI and VS Code, Claude Opus 5.5 used among the fewest tokens and steps we measured. In VS Code, it solved more terminal tasks than Opus 5 in less than half the steps. More than making individual tasks more efficient, it’s making developers’ bigger projects more achievable.”
Mario Rodriguez, Chief Product Officer
> “I handed Claude Opus 5.5 a large engineering task across six of our repositories and let it run overnight, unattended. It stayed on task for over 18 hours defining how our services talk to each other and working out how each one should apply that. Compared with Opus 5, it hit milestones faster and required minimal reworking. Its code comments were short and useful instead of long and prose-heavy. I’m struggling to find anything negative to say.”
Sean Heintz, Staff Software Developer
> “For Lovable builders, Opus 5.5 means faster builds with the same quality, whether you’re starting from scratch or working on a live app. It gathers context once, makes fewer and more complete edits, and doesn’t get stuck retrying, finishing in a third to half fewer steps and using significantly fewer tokens along the way.”
Fabian Hedin, CTO & Co-founder
> “With Claude Opus 5.5, we’ve seen a clear improvement in token efficiency across our internal evaluations, as we’ve been able to complete the same tasks both cheaper and faster.”
Aleksandar Mitic, Senior Engineer
> “We test models on real engineering and trading-desk work. On our agentic coding tasks, Claude Opus 5.5 matched Opus 5’s quality in about half the turns, time and output tokens, cutting the cost of that workload by 40 to 50%. It posted the highest score we’ve recorded on one desk’s trading-support suite, passing tasks earlier Claude models had failed, and topped all eight models on our analysis task.”
Noyan Tokgozoglu, Global Head of AI Engineering
> “We're moving our Opus 5 traffic in Devin to Claude Fable 5.1 on launch day. It matched or edged out Fable 5 in our testing at a lower cost per task, and with the new cache read pricing a Fable-class model is finally economical for the workloads we'd kept on Opus, starting with code review.”
Walden Yan, Co-founder and CPO
> “Claude Fable 5.1 is more comfortable with long, unattended work than Fable 5. I've had workflows run for a long stretch without losing the plot: it keeps its own records, reprioritizes as things change, and picks up where it left off.”
Ben Lafferty, Senior Staff Engineer
> “On the hardest problems we work on, Claude Fable 5.1 separates strongly from any other model we've tried. On a grand challenge-tier problem we've used as a testbed for 18 months, it actually produced material progress. Rather than being trapped in stamp collecting, it made clear white-space connections I have yet to see elsewhere. It also optimized a compute kernel that Fable 5 had tapped out on by about 35%.”
Sean Ward, Co-founder and CEO
> “We had a change that touched more than eight services across three codebases. Claude Fable 5.1 mapped the whole workflow end to end, in extremely fine detail, from the incoming service call down to the individual function and the database tables and rows, and it was accurate all the way down. We appreciated the opportunity to test the model and provide feedback, helping us prepare for a new frontier where we can increasingly rely on these tools to take on bolder initiatives.”
Aditya Gupta, Staff Software Engineer
> “Claude Fable 5.1 is the most capable model we've run on CursorBench 3.2, scoring 73.4% at max effort. We found it especially skilled at verifying its own work, allowing it to take on difficult coding tasks from start to finish.”
Sualeh Asif, Director of ML
> “The standout in Claude Fable 5.1 is the writing: more understandable, more meaningful, and it follows our writing guidance better. In blind tests against Fable 5, I preferred its writing and output. And in Canva Code it built a rhythm game with real music and on-beat gameplay matched to the level it generated, something no other model we tested delivered.”
Danny Wu, Head of AI
> “We asked Claude Fable 5.1 to review a clinical research project for Rakuten Medical that three other frontier models had signed off on. It found a gap none of them had seen and insisted on testing it further. It then proposed a completely new hypothesis, turning a dataset we had written off into a new research direction in one afternoon. It's the first time a frontier model like Claude has empowered us to explore new research in this way.”
Felix Giovanni Virgo, Principal AI Engineer
> “As part of our ongoing evaluation of AI models, Claude Fable 5.1 delivered impressive results in our tests. Using Claude Code, it correctly identified the root cause of every broken build we tested, across all the effort levels. It also communicates more effectively than earlier Anthropic models, with updates that are more concise and easier to follow.”
Josh Boyer, Distinguished Engineer
> “Even at its lowest effort setting, Claude Opus 5.5 caught 72% of known bugs in our code reviews to Opus 5’s 56% at high effort, with fewer false alarms and a fraction of the output. On US consulting analysis, low thinking effort matched its higher thinking settings on half the output and passed our quality checks. When more lower thinking efforts are deployed in production, that’s client-ready work delivered efficiently.”
Carl Bennett, CIO
1/14
100K+
applications deployed on Google Cloud run
75%
engineers saving 8–10+ hours every week
100K+
applications deployed on Google Cloud run
75%
engineers saving 8–10+ hours every week
## Coding resources
Learn how to use Claude Code
Developer docs
Start building with our quickstart guides
Quickstart
How Anthropic teams use Claude Code
Case study
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cogent Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/cogent
Path: 18-Industry-UseCases/cogent.md
# Cogent resolves security threats 97% faster with Claude
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Startup
Product:
Claude Platform
Location:
North America
97% reduction in time critical vulnerabilities remain open
Exposure-to-remediation compressed from days or weeks to minutes
Response time to zero-day vulnerabilities reduced to 30 minutes
Down from days of manual investigation and coordination
Cogent is an applied AI lab building agents to automate critical security tasks for Fortune 1000 enterprises. Where many security tools focus on finding vulnerabilities, Cogent focuses on fixing them. Cogent automates investigation, prioritization, and remediation across the full vulnerability lifecycle.
## With Claude, Cogent achieved:
- 97% reduction in time that critical vulnerabilities remain open, compressing remediation cycles from days or weeks to minutes
- Response time to zero-day vulnerabilities reduced to 30 minutes, down from days of manual investigation and coordination
- 90% reduction in vulnerability noise requiring human review
- Reduced average investigation time from days to minutes
- 40+ hours per month reclaimed from manual reporting per enterprise customer
## The challenge
## The gap between finding and fixing
Security teams at large enterprises are generally effective at discovering vulnerabilities: scanners can surface thousands of findings daily. The hard part is the tedious, time consuming work that comes after that: determining which ones actually matter, who owns the fix, and what the exact remediation steps are. Those answers require pulling data across scanners, endpoint detection tools, asset inventories, threat intelligence feeds, and configuration databases, then synthesizing it manually.
The work is slow and often inconsistent. High-severity vulnerabilities can sit open for days or weeks. “AI has shifted the balance of power in cybersecurity,” said Geng Sng, Cogent's CTO. “Attackers now automate most of the attack lifecycle, compressing what once took weeks into hours. Meanwhile, defenders still rely on fragmented tools and manual coordination.” Cogent's founders wanted to build a system that could do this work continuously and at machine speed, across the full vulnerability lifecycle.
97%
Reduction in time that critical vulnerabilities remain open
## The solution
## Cogent selects Claude for agentic reliability
Cogent evaluated multiple model providers using internal security-focused benchmarks. The decisive factor was performance on complex, multi-step agentic workflows.
In vulnerability investigation, an agent needs to follow a chain of evidence across disparate systems without losing the thread: a vulnerability surfaces in a scanner, which points to a specific software version, which maps to a set of assets, which have varying levels of exposure depending on compensating controls. In workflows involving 10-15 sequential tool calls, Claude maintained coherence and instruction-following where alternatives lost context.
That reliability made Claude Opus and Haiku models the clear choice for production deployment in enterprise security environments, where incomplete reasoning has real consequences.
"Claude consistently performed best on complex, agentic workflows, especially multi-step investigations requiring policy adherence and sustained reasoning across multiple tools," said Anirudh Ravula, Cogent's Head of AI.
30 minutes
Response time to zero-day vulnerabilities
## The outcome
## How Cogent uses Claude across the vulnerability lifecycle
Fixing a vulnerability requires three things to go right in sequence: understanding what’s actually exploitable, deciding which issues deserve immediate attention, and actually resolving them. Most security teams do all three manually. Cogent automates the full chain by building the end-to-end remediation stack then embedding Claude as the reasoning layer at each step.
**Investigation:** Cogent's platform continuously pulls from scanners, logs, asset inventories, and threat feeds, building the environmental context that doesn't exist anywhere in a customer's environment ready-made. From there, Cogent's investigative agent works autonomously: tracing asset ownership across systems, synthesizing threat intelligence and business context into a risk score, and mapping the remediation processes that apply to each asset. For issues that warrant deeper analysis, security teams can ask questions in plain language and get back clear, explainable findings. Investigations that once took days now happen in minutes.
**Prioritization:** A large enterprise typically faces millions of vulnerability-asset combinations at any given time. Traditional risk scoring treats them uniformly, assigning severity based on the vulnerability itself rather than the environment it lives in. Cogent's agents assess real-world exploitability, how critical the affected asset is to the business, whether it's exposed to the internet, and what compensating controls are already in place. The result is a ranked list that reflects actual business risk, not a generic severity label. False positives drop; the issues that truly matter surface.
**Remediation:** Once vulnerabilities are prioritized, Cogent's agents generate action plans, identify the responsible owner, and draft implementation steps. Cogent is advancing toward fully autonomous remediation: agents that execute fixes directly within defined guardrails, with verification loops and policy controls at each step.
The results are measurable. Customers have reduced the time critical vulnerabilities remain open by 97%. Response time to zero-day vulnerabilities has dropped to 30 minutes. Vulnerability noise requiring human review has fallen by 90%, freeing security teams to focus on findings that genuinely require attention. Individual analysts have reclaimed more than 40 hours per month previously consumed by manual reporting.
One enterprise customer at a large hospitality brand put it simply: "In meetings, I used to say 'I'll get back to you on that' and spend hours in BI tools and Excel. Now I ask Cogent in plain language and generate charts in seconds. Executive questions get answered in real time, not days later."
Claude is also embedded in how Cogent builds its own product. The team developed an AI-driven software development lifecycle, integrating Claude into engineering workflows from specification through implementation and review. Smaller teams can now move faster and maintain the high security standards their enterprise customers require.
## Looking ahead: Fully autonomous systems
Cogent is working toward two capabilities next: fully autonomous remediation, where systems identify and fix vulnerabilities with minimal intervention, and offensive security simulation, where agents replicate attacker behavior.
“We are exploring Claude-powered agents that simulate sophisticated attackers, chaining misconfigurations and privilege escalations to uncover attack paths before adversaries do,” said CTO Geng Sng. “Our goal is fully autonomous systems, reducing millions of exploitable issues toward zero.”
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cognition Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/cognition
Path: 18-Industry-UseCases/cognition.md
# Building an autonomous AI engineer: A Q&A with Cognition
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
3.5x increase in merged PRs
per week after adopting Claude Sonnet 3.6
The most driven founders are problem solvers. Watch their unscripted conversations with the Anthropic engineers.
[Read more](https://claude.com/problem-solvers)
[Cognition](https://cognition.ai/) is the company behind Devin, one of the first AI software engineers. Devin launched in early 2024 and has since become an established name in AI engineering and enterprise AI transformation. The early move into the emerging AI software engineering space drove explosive demand; Cognition has deployed its AI engineers across enterprises including Goldman Sachs, Mercedes-Benz, and the US Army.
Scott Wu, CEO, and Walden Yan, co-founder and CPO, sat down with Anthropic to discuss what makes autonomous agents fundamentally different from code-completion tools, how Claude's capabilities have shaped Devin's evolution, and what's ahead for software engineering.
## Anthropic: You've always had a bet on autonomous agents, going back to early 2024 when the technology was much earlier. What's uniquely challenging about powering an agent that works autonomously?
**Scott Wu, Cognition:** The bar for an autonomous agent is fundamentally different from the bar for a code-completion tool. Users systematically under-specify tasks. They have context the agent doesn't. The agent has to clarify, ask the right questions back, and infer intent correctly, because a wrong starting point means the entire trajectory goes off course.
The agent also has to stay focused over long horizons without drifting. A lot of our engineering work goes into trajectory monitoring, which means detecting when an agent is going off track, and steering it back. Before today's frontier models, the primary failure mode was consistency. Some trajectories would work, but the output quality degraded over long contexts, variance was high, and it just wasn't reliable enough to trust autonomously.
Real-world success for us looks like this: a well-scoped ticket comes in, the agent ships it, the PR gets merged. That's the bar our customers hold us to
**Walden Yan, Cognition:** Claude models were very early on, natively agentic. Devin has a lot of particular behaviors that we like to keep around for our users. Having a long set of evals allows us to have the confidence that when we swap a new model in, we don't regress on any important product behaviors, which is really important for us. We want to be able to speak definitively internally about which models we think are best and use those for our capabilities.
## How would you describe what the overall experience of working with Devin is like?
**Scott:** The whole idea is getting you to a point where you as a human can operate in terms of higher level decisions and trade-offs and not have to think about every single little detail in the code. Devin will send you a screen video recording of ‘You told me to fix a bug, I fixed it, here's the PR, but by the way, I actually went through and clicked through myself to make sure it works now.’ And here's like a video of that working.
## Cognition routes across multiple models. What specifically makes Claude well-suited for the autonomous, long-horizon work you route to it?
**Scott:** One is just the ability to do long-running tasks. With a lot of models, you generally see that after enough time, they get confused or forget what they were doing. Claude models have been ahead of the curve at being able to follow through and consistently work on a longer-running task.
Two is having intelligent usage of the tools available to it. With Devin, we give the model access to all sorts of different things: the PR itself, the commit history, different files of the codebase, the ability to ask a clarifying question. It takes a certain kind of intelligence to know how to use the different tools at your disposal, or when to use a tool at all.
The third is more subjective. You want to be able to give the agent a two-line description of what you *think* needs to happen and have it expand from there and already know what you mean about the other details. It’s a little different from the binary of ‘Did it do the task or not?’ We've often found that Claude models perform particularly well at that.
## When you get access to a new model, what does the evaluation process look like?
**Scott:** We have our own set of internal evals that cover all the different parts of software engineering. We have an eval for how good you are mechanically at performing an edit in a file. We have one for how good you are at locating the right files in the codebase that correspond to this issue the user described. And then we have end-to-end evals for what we'd expect a software engineer to do.
When Claude Sonnet 3.6 came out in 2024, that was the biggest leap we'd seen in that benchmark score. We started using it internally, and we 3.5xed merged PRs per week because there were just so many more tasks you could start to work with that model on.
## How quickly does a new Claude model typically make it into Devin's production workflows?
**Walden:** We try to implement it as soon as we have access. If we're confident the model is strictly better than what we have out there, we'll usually straight swap out on day one. The feedback loop goes both ways. Anthropic has sent engineers to work with us to try new capabilities with models. And then the feedback we gave and sent a lot of examples on—that did improve the future models, which was really nice to see.
## You've talked about how much engineering sits in the harness around the models. Can you give a sense of what that infrastructure looks like?
**Scott:** Every time we change which model handles which part of the workflow, the harness has to change with it. Prompts, tool definitions, context management, trajectory monitoring, and guardrails are all tuned to the specific model behind them. Keeping that surface area stable while the underlying model mix evolves is a constant engineering investment. Roughly 50 to 70 engineers work on the model integration surface across the full product.
And there's so much depth in software engineering as a whole. VM sandboxing alone is something we've rebuilt many times. How fast is the VM ready from the moment you kick off the agent? That's a really hard problem, because it's not just the actual spin up. The agent has to be ready to go with the latest code, the latest dependencies, the right repos.
## Enterprise usage of Devin has been accelerating. What's driving that growth?
**Walden:** I think our usage of Devin since late last year is up at least 7x. It's partially new use cases like debugging and security scanning. It's also partially that greater long-horizon consistency means people can let these agents run for longer and trust them.
So much of software engineering is actually maintenance and fixing bugs, not building new software. If you can free up their time by having Devin automatically start responding to bugs, that would be massively helpful. We are seeing the new Claude models getting quite good at using third-party MCPs to look at logs and incidents.
## As coding itself gets easier with AI, how do you think about where Cognition focuses?
**Scott:** One thing that happens now that the part of writing the code gets so much easier is you actually start thinking about all the other parts of the process and how to really optimize this.
I really don't believe that there's just a single product for all of code or all of software engineering. The question for us has always been, what is the thing that we really want to narrow in on and focus on above all else? And how are we going to make that into a true best-in-the-world experience? For us, that is largely the entire flow of how you work with and use a full remote agent.
## Looking ahead, what are you most excited about?
**Scott:** I love typing code, but I don't think it's something that we'll need to do for all that much longer. Right now, our engineers at Cognition don't type code anymore. You can just give instructions and prompts to your agents and have them go work on it. We're pretty quickly getting to a world where you can really just work with the specs and diagrams of what you want your product to be, and English can be the source of truth of how we build software.
That's exciting because it means way more people will get the chance to build software of their own. Walden has this line I've always loved: for so long we've all been living in survival mode of Minecraft, and pretty soon we're going to be in creative mode. It really feels like we’re living in the golden age of software engineering. There’s so much more for us to do together than separate, and that’s what we’re excited about.
**Walden:** The far-out vision is Devin not just being an IC engineer, but giving it much higher-level goals, having it come up with its own tasks, and spin up its own engineering team to go execute on.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Coinbase Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/coinbase
Path: 18-Industry-UseCases/coinbase.md
# Coinbase enhances customer support and operational efficiency with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Medium
Product:
Claude Platform
Partner:
Google
Location:
North America
99.9999%
availability for customer fund access
35-50 apps
built with internal CB-GPT platform
Coinbase, a leading cryptocurrency exchange, uses Claude to power its AI-driven customer support chatbot, agent assist tool, and help center search. This enhances customer experiences and improves operational efficiency across its platform, supporting over 100 geographies and \$226 billion in quarterly trading volume.
With Claude, Coinbase saw:
- Increase in automation rate for their customer-facing chatbot
- Reduced customer service handling time
- Significant improvements in search relevance for their AI-powered help center
- Ability to handle thousands of messages per hour
- Support for several million users
## Addressing scalability and consistency in crypto customer support
With unpredictable spikes in trading volume and customer inquiries, Coinbase needed a flexible AI solution to automate routine inquiries, assist human agents, improve help center functionality, scale rapidly to handle demand surges, and maintain strict security and compliance standards.
Varsha Mahadevan, Senior Engineering Manager at Coinbase, explains, "The crypto economy presents a distinct challenge due to its unpredictable nature. Traffic patterns are volatile, with sudden and intense spikes in activity. This demanded a solution that prioritized high availability to handle these surges seamlessly."
## Selecting Claude for performance, flexibility, and security
Coinbase chose Claude for its performance, multi-cloud flexibility, and robust security features. Varsha Mahadevan, Senior Engineering Manager at Coinbase, emphasizes, “Claude outperformed all competitors in our internal tests, making it the top choice for our needs. Its performance and availability in AWS Bedrock and Google Cloud were key in our decision.”
Coinbase's multi-cloud strategy with Claude addresses challenges in the volatile crypto market. Mahadevan explains, "In our industry, it's essential that customers have uninterrupted access to their funds. We're committed to achieving 99.9999% availability for near-constant uptime and reliability." This approach ensures high availability and effective load balancing, and enhances security through redundancy. The multi-cloud setup optimizes performance and cost by managing AI model quotas across different cloud platforms.
Mahadevan adds, "Anthropic's multi-cloud solution stands out for its scale, performance and security, aligning with our operational needs and customer expectations. It exceeded our performance benchmarks and met all our security requirements, making it the ideal solution."
## Implementing Claude across customer-facing and internal systems
Before releasing their conversational AI system, Coinbase engaged in several collaborative sessions with the Anthropic team. Coinbase guided Anthropic through their system architecture and shared the prompts used in their AI chain. Anthropic provided feedback, best practices, and tips for optimizing Claude prompts. Coinbase incorporated this feedback into their implementation, refining their approach based on Anthropic's expertise. Additionally, Anthropic shared examples of their own complex internal prompts, inspiring Coinbase to structure their instructions to Claude more effectively.
Coinbase integrated Claude into three key systems:
- Customer support chatbot: An agentic system using Claude for query rephrasing, response generation, and output styling, with robust financial compliance guardrails.
- Agent assist tool: Helps human agents draft responses, explain procedures, and access relevant information. Mahadevan noted, "It's highly efficient to not spend time or effort refining responses in multiple languages for the customer."
- Help center search: Uses Claude to enhance result relevance and generate concise answers, leveraging Coinbase's existing knowledge bases and customer data.
Coinbase also created CB-GPT (Coinbase GPT), an internal platform for building AI-powered applications for rapid experimentation and development. Mahadevan reports, "We've built over 35 to 50 applications." CB-GPT allows teams to quickly prototype and launch new AI use cases, supporting the company's vision of providing AI assistance for all employees and customers.
## Improving support efficiency and customer experience
The customer support chatbot has increased automation, resolving more inquiries without human intervention. The AI assistant has also improved average handling time for human agents, enabling faster customer service.
Claude has successfully managed unpredictable cryptocurrency trading volumes and support demands. This has given Coinbase flexibility to handle traffic spikes while maintaining high-quality support.
Coinbase's AI tools have also sped up onboarding and increased support staff productivity. Mahadevan highlighted the benefit, "New agents join weekly and require proper training and familiarity with procedures. This Agent Assist chatbot streamlines onboarding by enabling them to query knowledge bases, offering multi-lingual support, and efficiently processing a wide range of unstructured text inputs."
## Expanding AI capabilities to transform the crypto experience
Coinbase is excited about generative AI’s potential to transform their business. Future plans include expanding personalized support enriched with customer data, applying AI across more business functions, developing custom fine-tuned models for specialized tasks, and exploring AI applications in crypto trading, security, and product development.
Mahadevan outlines AI's impact on Coinbase and its customers: "AI frees up hours each week for employees across various roles. It's not just about doing more of the same work; it's about exploring new frontiers. It's about unlocking new value and possibilities for our employees. Our vision is two-fold: AI support for every customer and employee."
Coinbase sees Claude as a key partner in achieving their mission.
> Once in three decades a technology emerges that impacts every function in an enterprise. I'm optimistic about this and excited to bring this power to Coinbase. We think Claude will help Coinbase build solutions for different customer segments and bring a billion customers to the crypto economy.
— Varsha Mahadevan, Senior Engineering Manager at Coinbase
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Build commerce agents with Claude | Claude by Anthropic
Source: https://www.claude.com/solutions/commerce
Path: 18-Industry-UseCases/commerce.md
# Claude for commerce
## Win the sprint to holiday season this year
Claude helps retail, travel, telecom, and entertainment companies build and deploy consumer and merchant AI agents in your app, connected to your systems, in weeks.
[Get started (opens in new tab)](https://github.com/anthropics/commerce-agents)[Contact sales](https://www.claude.com/contact-sales)
### How commerce companies use Claude in agents
8 live demos
Consumer agent01 / 08
### Budget to basket in one conversation
Expand
#### Retail and marketplace
A shopper asks for a home office setup for under \$800. Your agent searches the catalog, weighs the trade-offs, and builds the cart. It remembers details like a small apartment with no storage for next time.
01consumerRetail and marketplace
Consumer agent02 / 08
### Wish list to booking
Expand
#### Travel
Travelers answer a few prompts about their destination while your agent finds hotels and flights. It can check a booking status on request and hold a room once the traveler is ready to commit.
02consumerTravel
Consumer agent03 / 08
### Questions to the right plan
Expand
#### Telecom
Customers ask if they’re due for an upgrade, what the early termination fee is, or whether bundling home internet would save money. Your agent compares plans and phones against actual usage, checks what the account qualifies for, and quotes the terms as written.
03consumerTelecom
Consumer agent04 / 08
### Work with Claude to decide what tickets to buy
Expand
#### Entertainment
Fans can ask who’s playing this summer, what a Lower Bowl seat includes, or what to do when a show says it’s sold out. Your agent compares tiers with every price all in, shows where the seats are, and holds them while the fan decides.
04consumerEntertainment
Merchant agent05 / 08
### Get a morning briefing that flags what needs you
Expand
#### Retail and marketplace
Merchant agents watch sales, stock, and pricing across the storefront, flag the listings running low and the ones due for a markdown, and draft a restock plan or a promotion on request. Changes are ready for approval before they reach the storefront.
05merchantRetail and marketplace
Merchant agent06 / 08
### Find gaps in occupancy
Expand
#### Travel
Supplier agents track bookings and occupancy by property, flag what’s pacing behind like Lisbon stays in October, and draft a rate change or a campaign on request. You sign off on changes and updates before they’re applied.
06merchantTravel
Merchant agent07 / 08
### Flag rising churn or falling margins in a snapshot
Expand
#### Telecom
Operations agents track plans, promotions, and the subscriber base, flag rising churn or falling margin, and draft a retention promotion or a plan change on request. You approve the suggestions.
07merchantTelecom
Merchant agent08 / 08
### Catch slow sales before the event date arrives
Expand
#### Entertainment
Box office agents track sales against your baseline for every event on sale, flag what’s pacing behind, and draft a discount or a hold policy on request. You approve the changes.
08merchantEntertainment
## Trusted by
-
-
-
-
-
-
-
-
## Built to bring the best of Claude to commerce agents
### Holiday revenue this year, not next
Speed up production with an easy setup. Fork the repo to choose your agent type, industry, and how to build. Go live before code freeze to capture this year's holiday traffic in weeks.
### Bigger baskets on your storefront
Shoppers get help finding, comparing, and deciding inside your app, then check out without going to a marketplace or third-party assistant. Your relationships stay yours.
### More GMV per seller, with the team you have
One merchant agent covers the ground that used to take a few operators: catching price drift, keeping your catalog current, or drafting promotions. Sellers grow revenue, not the team.
### Enterprise safety on every token
Safety patterns running today's largest commerce agents are built in: pricing and availability accuracy, cart and refund authority limits, and escalation to a human.
Building Claude Commerce Agents
AI is rapidly changing commerce, and consumer brands and platforms are on the move to respond.
[Watch webinar (opens in new tab)](https://claude.com/resources/webinars/building-claude-commerce-agents)
Building commerce agents with Claude
Retailers running shopping agents on Claude have seen carts up to 35% larger and shoppers 60% more likely to complete a purchase.
[Read blog (opens in new tab)](https://www.claude.com/resources/articles/claude-for-commerce-agents)
An open blueprint for commerce agents on Claude
Our best practices from commerce teams in one forkable repo: two agents, four vertical implementations, and a Claude Code plugin to wire it to your own catalog.
[Read blog](https://www.claude.com/resources/articles/the-anatomy-of-effective-commerce-agents)
## What businesses are saying
> “Our engineers had the blueprint running with no blockers; the setup worked exactly as documented. The practices it bakes in, from tool iteration limits to prompt caching, are the ones we recognized from building Zomato's own agent. Teams standing up their first agent on Claude will skip weeks of trial and error.”
Akhil Bansal, Senior Engineering Manager
> “Our engineers had both commerce agents from Anthropic's blueprint running locally in well under an hour, with live conversations working on the first attempt. We ran the Claude Code workflow twice and got two different architectures back, each designed to what we'd asked for. For a team starting from scratch, that turns days of agent scaffolding into hours.”
Ashley Nader, Staff Product Manager
> “Much of what we build at Square is about giving sellers time back, and agents are a big leap in our ability to do that. We're building agentic tools that watch sales, labor, and inventory and come back with real next steps, not just an answer, while keeping sellers in control. Trust is the hardest part of that work, and Claude helps us meet a high standard.”
Willem Avé, Head of Product
> “AI will fundamentally reshape commerce, but trust must remain at the center of every transaction. Merchants are telling us they want more control over how AI engages their customers. Our collaboration with Anthropic on their commerce blueprint helps bring together the intelligence of Claude with the trust, security, and global reach of the Visa network, empowering merchants to deliver better customer experiences while maintaining the relationships that drive their businesses forward.”
Jack Forestell, Chief Product and Strategy Officer
> “Trust is the currency of commerce, and it is even more critical in the agentic era. With Anthropic's commerce blueprint, we're helping merchants build their own agents with Claude to drive their growth. By combining AI innovation with trusted payments and commerce infrastructure, we're helping connect consumers, merchants and AI agents securely, seamlessly and at scale.”
Sherri Haymond, Executive Vice President, Global Head of Digital Commercialization
> “Commerce agents are quickly becoming a critical capability for organizations seeking to deliver the personalized, intelligent customer experiences that today’s consumers expect. Our latest research revealed that 85% are now open to collaboration with an AI agent and nearly three in four would trust a personal AI agent more than their best friend to make a purchase on their behalf. This is more than a shift in how people shop. Agentic commerce is rewriting the rules of brand value – fundamentally shaping what gets purchased, when, where and by whom. Anthropic’s commerce agent blueprint provides a proven starting point that can help organizations accelerate deployment and build differentiated experiences that increase customer satisfaction, loyalty, and growth. Combined with Accenture's deep retail and consumer goods expertise, we can help clients move from concept to production and realize value from agentic AI faster.”
Kath Gramling, Global Consumer Goods, Retail and Travel lead
> “Commerce and stunning customer experiences require personalization, and every brand on Klaviyo sits on more customer data and decisions than any team could act on by hand. Claude closes that gap, turning consumer preferences and performance data into the insights, campaigns and personalization that drive revenue. That's why we keep building with Anthropic: agents do complex analysis, design and decision making, and businesses can focus on delighting customers.”
Andrew Bialecki, Founder and Co-CEO
> “We want our merchants to be everywhere customers are shopping, and increasingly that means a conversation with an agent. We're building on Anthropic's blueprints with a reference storefront implementation that connects them to a merchant's store through Catalog, UCP and Shop Sign-in. Merchants can use Claude to build agents that help customers find products, check out, and answer questions about their orders.”
Vanessa Lee, VP Product
> “A trip is one of the most complex things a person buys: flights, hotels, cars, and dozens of options to weigh against each other. Penny, our AI assistant, navigates all of that in one conversation and surfaces the best options and best value. We built the latest generation of Penny on Claude because that kind of reasoning is exactly what Claude models are good at.”
Cobus Kok, Vice President, AI Experiences
> “Wix’s mission has always been to make complex technology simple and accessible for our users. For merchants, that means providing powerful commerce capabilities without adding operational complexity, and agents are a natural next step. Our engineers had a working commerce agent taking prompts within fifteen minutes, and the pilot showed the potential of combining Anthropic’s AI capabilities with Wix’s commerce platform and deep expertise in commerce for SMB.”
Dror Zalika, Head of Commerce at Wix
> “Millions of consumers, businesses and accountants run their finances on Intuit. Working with partners like Anthropic, we're building highly personalized experiences that provide customers with a clear understanding of what's shifting in their business and why, so they can take action with complete confidence. We are creating a financial system of intelligence by combining frontier AI reasoning, including Claude, with our proprietary data, capabilities, intelligence, and human expertise that powers the next level of prosperity for our customers.”
Chris Kasten, Intuit’s Chief Architect and SVP of Engineering, Platform and Development Xceleration Group
> “Our engineers had the blueprint running with no blockers; the setup worked exactly as documented. The practices it bakes in, from tool iteration limits to prompt caching, are the ones we recognized from building Zomato's own agent. Teams standing up their first agent on Claude will skip weeks of trial and error.”
Akhil Bansal, Senior Engineering Manager
> “Our engineers had both commerce agents from Anthropic's blueprint running locally in well under an hour, with live conversations working on the first attempt. We ran the Claude Code workflow twice and got two different architectures back, each designed to what we'd asked for. For a team starting from scratch, that turns days of agent scaffolding into hours.”
Ashley Nader, Staff Product Manager
> “Much of what we build at Square is about giving sellers time back, and agents are a big leap in our ability to do that. We're building agentic tools that watch sales, labor, and inventory and come back with real next steps, not just an answer, while keeping sellers in control. Trust is the hardest part of that work, and Claude helps us meet a high standard.”
Willem Avé, Head of Product
> “AI will fundamentally reshape commerce, but trust must remain at the center of every transaction. Merchants are telling us they want more control over how AI engages their customers. Our collaboration with Anthropic on their commerce blueprint helps bring together the intelligence of Claude with the trust, security, and global reach of the Visa network, empowering merchants to deliver better customer experiences while maintaining the relationships that drive their businesses forward.”
Jack Forestell, Chief Product and Strategy Officer
> “Trust is the currency of commerce, and it is even more critical in the agentic era. With Anthropic's commerce blueprint, we're helping merchants build their own agents with Claude to drive their growth. By combining AI innovation with trusted payments and commerce infrastructure, we're helping connect consumers, merchants and AI agents securely, seamlessly and at scale.”
Sherri Haymond, Executive Vice President, Global Head of Digital Commercialization
> “Commerce agents are quickly becoming a critical capability for organizations seeking to deliver the personalized, intelligent customer experiences that today’s consumers expect. Our latest research revealed that 85% are now open to collaboration with an AI agent and nearly three in four would trust a personal AI agent more than their best friend to make a purchase on their behalf. This is more than a shift in how people shop. Agentic commerce is rewriting the rules of brand value – fundamentally shaping what gets purchased, when, where and by whom. Anthropic’s commerce agent blueprint provides a proven starting point that can help organizations accelerate deployment and build differentiated experiences that increase customer satisfaction, loyalty, and growth. Combined with Accenture's deep retail and consumer goods expertise, we can help clients move from concept to production and realize value from agentic AI faster.”
Kath Gramling, Global Consumer Goods, Retail and Travel lead
1/11
## Build quickly for customers and merchants
The same architecture, tools, and setup with an intuitive presentation layer for customer-facing and internal agents. Pick the skills you need, tuned to your industry.
### Consumer agents
Embed a conversational layer in your app to help customers move from intent to your cart.
------------------------------------------------------------------------
Skills
-
Catalog search and discovery
-
Planning and shopping lists
-
Cart actions and checkout
-
Customer care
-
Personalization and memory
### Merchant agents
Run store operations through internal agents so merchants can question performance.
------------------------------------------------------------------------
Skills
-
Sales analytics and insights
-
Catalog and inventory management
-
Promotions
-
Campaign management
-
Personalization and memory
## Choose how you build on Claude
Flexible ways to build your commerce agent, fitted to the way you work. The repository comes with reference implementations for building each agent using Claude’s frameworks.
### Messages API
Direct model access for full control over your agent loop.
[Learn more (opens in new tab)](../04-API-Reference/Guides/build-with-claude-working-with-messages.md)
### Claude Agent SDK
The same agent loop and tools that power Claude Code, in Python or TypeScript, for teams that want to build the harness themselves.
[Read documentation (opens in new tab)](../05-Agent-SDK/agent-sdk-overview.md)
### Claude Managed Agents
Build production agents with a composable suite of APIs, without managing infrastructure.
[Read documentation (opens in new tab)](../04-API-Reference/Other/managed-agents-overview.md)
### Claude Code plugin
Use the plugin to take the blueprint and your chosen reference implementation and start building in Claude Code. Available in the repo.
[Learn more (opens in new tab)](https://github.com/anthropics/commerce-agents)
40%
higher conversion for small businesses selling through sales agents
Commerce resources
Announcing Claude Commerce agents
Blog
Fork the repository to get started
Repo
Building Claude Commerce Agents
Webinar
The anatomy of effective commerce agents
Blog
Explore Claude Managed Agents
Blog
The Enterprise AI Transformation Guide for Retail
Guide
## FAQ
About the offering
Trust and safety
### About the offering
### Is this a product we buy, or code we maintain ourselves?
It's an open reference implementation, not a supported product. You fork the repository and own what you build from it. Anthropic doesn't maintain it or accept contributions, and there's no service level agreement on the reference code itself.
### Is Anthropic moving into commerce?
No. Claude is your intelligence layer, not a storefront or checkout. We're not interested in owning catalogs, supply chain, or the last mile, and there's no advertising or paid placement of Claude in any agent you build. Your relationships stays yours.
### We're not in one of the four verticals. Is this still useful?
The four reference implementations are starting points. Retail, travel, telecom, and entertainment ship with the repository, and the agent pattern isn't limited to any of them.
### Do we have to use every skill?
No. The setup flow walks through where the agents run, which systems they connect to, and which workflows you want to change. Start with the skills that match your surface and leave the rest.
### Trust and safety
### What stops the agent from quoting a price that doesn't exist?
The consumer agent is structurally prevented by the harness from inventing a price or a product, and manipulative upsell patterns are prohibited. Cart and refund authority have hard limits, and anything past them escalates to a person.
### Can a merchant agent change something on its own?
By default, it drafts and stages changes, then waits for your review. Nothing reaches your storefront until a person approves it, and it can only act across the backend systems you have chosen to connect. If you prefer to bypass this process, you could tweak the harness to automatically accept changes based on a policy you define.
### How do we test against our own catalog and policies?
The Claude Code plugin writes the tests for you. It builds a suite that runs against your catalog, prices, and rules. We didn’t include a generic test set in the repository because it wouldn't tell you much about your deployment.
### How do we report a security issue?
Through GitHub private vulnerability reporting. The repository documents its threat model, its defense in depth layers, guidance for adversarial evaluation, and what adopters are responsible for. Demo backends are not production hardened.
## Bring Claude to your commerce agent
Fork it, run it, and ask Claude Code to make it yours.
[Get started (opens in new tab)](https://github.com/anthropics/commerce-agents)[Contact sales](https://www.claude.com/contact-sales)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Copy.ai Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/copy-ai
Path: 18-Industry-UseCases/copy-ai.md
# Copy.ai accelerates content creation and reduces costs with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
4x increase
in content output
75% reduction
in content creation costs
Copy.ai, a leading GTM AI platform, uses Claude to help marketing teams generate high-quality content faster and more cost-effectively. By leveraging Claude's advanced language capabilities, Copy.ai enables its customers to streamline their content workflows and significantly reduce outsourcing costs.
- 4x increase in content output
- 75% reduction in content creation costs
- 40% of content generation powered by Claude
- Improved brand voice consistency across content
## Empowering marketers with AI-driven content creation
Copy.ai helps go-to-market teams concentrate on strategy rather than routine, time-consuming tasks. The company developed an AI-powered platform used by millions of professionals to simplify their most critical GTM workflows. Using AI, its software facilitates everything from content creation and localization, to outbound prospecting and deal coaching.
Many of these capabilities are powered by Claude. Copy.ai chose Anthropic because Claude can go beyond simple text generation to deliver complex cognitive tasks well-suited for marketing and content creation, where creativity and brand consistency matter.
"As early adopters of Claude, we've been significantly impressed with every version Anthropic releases," says Chris Lu, Co-founder at Copy.ai. "Each version of Claude has delivered more accuracy, speed, and task performance. Now, we're excited to be using all Claude 3 models: Opus, Sonnet, and Haiku."
## Enhancing content quality and creativity with Claude
Copy.ai has incorporated the Claude 3 model family across most of its generative AI products, especially to transform unstructured information into polished, on-brand content for marketers.
For example, Copy.ai uses Claude for the following:
- Long-form content generation: Claude powers the creation of blog posts, articles, and thought leadership pieces from interview transcripts or brief outlines.
- Brand voice adaptation: The platform uses Claude to maintain consistent brand voice across various content types and authors.
- Research and fact-checking: Claude helps gather and incorporate relevant statistics and facts to substantiate content claims.
"In the content creation field, quality and creativity are critical. Marketers need to have confidence in the outputs being generated," says Kyle Coleman, Chief Marketing Officer at Copy.ai. "Claude enhances our content solutions at Copy.ai by helping us deliver more human-like, creative content and empowering marketers to produce crucial materials that can significantly impact their marketing efforts."
Claude also provides the level of security and ethical AI that Copy.ai needs to keep customer information safe. These capabilities make Claude ideal for Copy.ai's clients, who require both creative outputs and responsible AI use.
"We take security and ethics extraordinarily seriously," says Lu. "We realize the tremendous trust that our clients place in us by choosing to put their brand information into our systems. Security and responsible AI were first and foremost when we chose AI technology, and Claude's robust features have consistently exceeded our expectations."
## Reducing content creation costs while boosting output and quality
With Claude, Copy.ai has seen multiple benefits for both their internal operations and their customers. Trust is paramount in the marketing industry, and using Claude, the company offers AI technology that clients can rely on without hesitation. Claude produces high-quality, creative content that minimizes the need for extensive editing and revisions.
Additionally, Claude models are adept at maintaining brand consistency and uncovering creative angles that humans may overlook, which can completely change the way a marketing team approaches their content strategy.
Copy.ai has also boosted client productivity since integrating its solution with Claude models. With tools powered by Claude, marketing professionals can complete routine content creation tasks much faster and at a fraction of the cost. "Some of our customers have gone from spending \$15,000 to \$20,000 a month on content creation with writers, freelancers, and agencies to now spending less than 20% of that," says Coleman.
Copy.ai's tools reduce workloads for marketing teams by enabling them to produce four times the output for a quarter of the cost. This efficiency also helps companies save resources by decreasing the need for expensive outsourcing and reducing overhead costs associated with content production.
"We're seeing customers go from publishing one blog post a month to a blog post a day," says Lu. "That's a massive difference in terms of content output and potential marketing impact."
## Looking ahead
In the future, Copy.ai hopes to enhance content workflows even further by integrating advanced features into its platform. Claude will continue to serve as the foundation of the company's AI capabilities, powering increasingly sophisticated and creative content generation tools.
"I envision a day where a marketer could make a note in Copy.ai, and then an AI assistant could ask, 'Would you like me to draft content for these topics?'" says Coleman. "Once we get to that level of intuitive, AI-driven content creation, we're going to see even more efficiencies and creative possibilities for marketers."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cove Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/cove
Path: 18-Industry-UseCases/cove.md
# Cove creates the future of visual AI collaboration with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
30% faster
response times compared to previous solutions
Optimal performance
with best-fit Claude model pairing
Cove is pioneering a new way to interact with AI through a visual workspace, where users think alongside an AI collaborator. Unlike traditional chatbots or AI assistants, Cove provides a canvas-like environment for exploring ideas visually and non-linearly, mimicking natural thought processes. By implementing multiple Claude models, Cove has created an intelligent thought partner to help users tackle complex projects and ideas.
By integrating Claude, Cove:
- Improved response accuracy and context understanding
- Saw 30% faster response times compared to previous solutions
- Achieved optimal performance by pairing best-fit Claude models to different use cases
## Reimagining human-AI collaboration
Founded by veterans from Google Maps, Uber Eats, and Stripe, Cove aims to create a new paradigm for human-AI interaction.
Instead of a single chat thread, each Cove session takes place in a visual workspace. When a user asks a question, AI streams answers into the workspace in the form of cards. The user can also add cards containing text, tables, images, webpages, and PDFs—each element becomes shared context between the user and the AI.
The user and the AI can both edit all content in the workspace, allowing them to build off each other’s ideas. Cove’s AI can even make precise edits without having to re-stream a whole answer. Every step of your journey, Cove suggests many possible next steps, so you’re never stuck.
“People come to Cove to collaborate with AI on a variety of personal and work projects,” says Stephen Chau, co-founder of Cove. “Just some examples include planning kids' birthday parties, building exercise and meal plans, working on business plans, finding sales prospects, designing home renovations, and more.”
## Why Cove chose Claude
Cove evaluated various large language models before selecting Claude. "We were initially uncertain if LLMs could support our ambitious product vision," explains Chau.
Fulfilling this vision required complex prompting. Andy Szybalski, co-founder and design lead, explains, "Our prompt is complex because there are many commands we want the LLM to access for manipulating the workspace—creating cards, editing text, adding columns to tables. We need to be very prescriptive about syntax in some places while requiring extreme creativity in others. Finding a model that excels at both was crucial."
Throughout their rigorous testing, Claude consistently outperformed alternatives.
> Having worked with many different models, sometimes you reach a point where no matter how you phrase something, the model just stops listening and feels like it has a mind of its own. With Claude 3.5 Sonnet, it keeps listening and follows instructions more reliably.
— Mike Chu, co-founder and engineering lead
Chu also highlighted Claude’s large context window and prompt caching as key differentiators. "Claude's larger context window allows for nuanced steering of responses in a cost-effective way.” Chu adds, "We cache about 70% of our prompt, mostly examples that drive good outcomes for our users.” The Cove Sidebar browser extension also makes use of Claude’s large context window, allowing users to tap into Claude’s reasoning ability alongside their existing workflows.
Finally, Chau highlights the importance of Claude's tone, saying, "We think of Cove as your AI thought partner. In considering the best collaborative partnerships you've had, the tonality is a big part."
## Inside Cove’s dual-model architecture
One particular challenge is Cove’s requirement for both advanced reasoning ability and fast response time. In order to balance these needs, the team leverages two different Claude models for specific functions:
Claude 3.5 Sonnet is used for much of the core reasoning:
- Interprets user input and determines how to respond
- Edits and manipulates items in workspace
- Generates new content in workspace
- Example: When a user starts a new project, Sonnet analyzes the request and determines the initial cards, content, and other visual elements needed
Claude 3 Haiku is used for real time interactions where speed and cost are key:
- Provides contextual suggestions as users work
- Generates low-latency responses for dynamic interface updates
- Example: As a user edits a table, Haiku might suggest adding relevant columns or expanding certain points
"After Claude 3.5 Sonnet generates an answer, we immediately trigger Claude 3 Haiku for quick suggestions, creating a seamless experience for users," explains Chu.
## The future of collaborative thinking
Cove envisions a future where AI is integral to complex thinking and problem-solving. "Imagine having an AI thought partner with all the helpful context you need. You also have a workspace to workshop ideas and problems, one that is transforming and improving based on how you’re interacting with AI." As Cove helps more users work through complex tasks, the team will be able to use this data to further improve the AI’s capabilities as a thought partner.
As Cove evolves, the team remains focused on their core mission: empowering people to think brilliantly. Chau emphasizes, "We are excited to see models like Claude continue to advance their capabilities in reasoning and thinking. We hope Cove will be the user interface that complements these model advances so that people can get the most out of AI." With Claude's advanced capabilities at its core, Cove is poised to redefine human-AI collaboration, ensuring that in the future, no one has to think alone.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cox Communications & Accenture Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/cox-and-accenture
Path: 18-Industry-UseCases/cox-and-accenture.md
# Cox Communications drives a 7x return on AI across its B2B funnel with Claude and Accenture
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Telecommunications
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Partner:
AWS
Location:
North America
7x ROI
on Cox Communications' first year of AI investment
55% faster speed to market,
an early indication of a 2-point lift in B2B conversion, and 40% higher efficiency
*June 29, 2026*
[Cox Communications](https://www.cox.com/residential/home.html) is the largest private broadband provider in the United States, with 15,000 employees serving six million customers over a fiber network that reaches roughly 12 million homes and businesses. Its commercial business sells broadband, wireless, and connectivity to companies of every size. Cox set out to rebuild how it markets and sells, working with Claude and its strategic transformation partner Accenture.
## With Claude, Cox Communications:
- Achieved a 7x return on its first year of AI investment
- Drove 55% faster speed to market, an early indication of a 2-point lift in B2B marketing conversion, and 40% higher campaign efficiency
- Cut the cost of validating and enriching sales leads by 86%, with accuracy up from 18% to 97%
- Generated personalized campaign content across 120 micro-industries and eight customer segments
- Cut the prep a seller does before a sales call from hours to minutes
- Scaled to ~2,500 Claude Code users, more than half of them outside engineering
## The challenge
## A growth engine that had run out of room
Adopting AI across a company of this size was a challenge in itself: standardizing on tools teams could trust, getting people who had never written code building safely, and deciding what was worth building at all. Leadership set three priorities: revenue growth, customer experience, and cost. Growth was the top priority, and the hardest to deliver.
In the B2B segment of the business, the growth had slowed and was ready for a new playbook. For years, Cox had pushed the same broad campaigns to everyone. "The one-to-many marketing approach was no longer delivering the growth we needed," said Sarah Kim, Head of Marketing for Cox Business. "To meet our revenue ambitions, we had to shift to a more targeted, personalized approach and orchestrate engagement seamlessly from awareness through close. AI became essential to operationalize and scale this new go-to-market model across marketing and sales."
Field sales ran on fairly manual effort. A seller heading to a street of small businesses would open Salesforce, research each prospect by hand, and assemble a prep sheet, sometimes printing it to carry to sales meetings. The data underneath was the real problem: lead lists ran only about 13% accurate and were expensive to build, which sent sellers and marketers chasing prospects that went nowhere.
Eric Pace, who leads Cox's AI Center of Excellence, had been fielding the same request from leadership for five years. "We want actual marketing automation," he said, "not automated steps in the flow, not more SaaS applications that make it easier for humans to do what they're already doing." Until recently, the building blocks for that kind of automation did not exist.
Q&A: Cox Communications
Cox Communications President Mark Greatrex sat down with Anthropic to talk about rolling out AI to 15,000 people.
## The solution
## A trusted partner, a default model, and a stack they could monitor and control
To rebuild its B2B marketing and sales, Cox partnered with Accenture, a strategic transformation partner already embedded across the company. Before any product, the two settled the operating model: how execution would run between the traditional IT teams and the new AI Center of Excellence. "We had to make the operating model concrete, down to almost a task level, across the AI product development life cycle,” said Katherine Mohrig, who leads the Cox engagement at Accenture. “vs. high level, directional hub-and-spoke.”
Accenture's approach was to expand the foundation Cox already had rather than impose a top-down program, seeding champions across the company's different technology stacks and training teams to train others. From there, Accenture built the products: the marketing and sales agents, and the harnesses with context and data systems. Cox steered the work to its highest-value priorities.
Claude Code changed how fast that building went. "Only about 25% of our time is spent on actual development," Mohrig said. "The majority of our effort is data enrichment, validation and cleansing, security gateways, and partnering with the business for testing and buy-in."
#### A default model, accessed with control
Cox runs primarily on Amazon Web Services (AWS), and Claude was the natural default. The team's side-by-side comparisons on its own use cases confirmed it. "If you're going to work in AWS, use Anthropic by default," Pace said. "The outputs are more aligned to the business problems we're trying to solve, and they align to our responsible AI principles." For a 128-year-old family business, that responsible-AI focus mattered as much as performance. "We do good, we don't do harm," said Mark Greatrex, the company's president.
Cox accesses Claude through Amazon Bedrock, which Matthew Shorts, who runs the infrastructure organization at Cox, chose because it "already extended our existing footprint, and it fit very well into our security and observability principles that we already had across the organization." Amazon Bedrock let Cox apply the same tooling and governance to Claude that it used for its other models, including the open-weight models it runs and fully controls on-prem. "We have a strong runtime security requirement, so we can view all calls in and out and potentially jump in and stop if it starts to drift from standards," Shorts said, whether that meant straying off-brand or against the company's data-protection rules. Building on Amazon Bedrock kept Claude inside the observability and guardrails Cox applied everywhere else.
#### Marketing: the CAMI agents
With the model and its controls settled, the work turned to the products themselves. The first went to marketing and sales, a family of agents the team named "ami," French for friend. Cox's B2B unit markets across 120 micro-industries and eight customer segments, a level of personalization the legacy one-to-many campaigns could not reach. Working from a shared knowledge base, the marketing member of the suite, CAMI (Content and Audience Mapping Intelligent assistant), generates the campaign brief, plans the work, and produces content tailored to each micro-industry and segment, factoring in how many products a customer already has, how they use them, and what competitive intelligence suggests about their area.
A single campaign can produce roughly 32 pieces spanning marketing content and sales collateral, all of it flowing into Salesforce, for 50-100 campaigns annually. The B2B marketing team runs its campaigns through CAMI, and the personalized content began lifting conversion where the broad approach had stalled and getting campaigns to market faster.
#### Sales: SAMI, from prep to order fulfillment
Sales came next. SAMI, the sales side of the suite, picks up where CAMI leaves off, running on Claude through Amazon Bedrock like the rest of the ‘ami’ agents. SAMI can help proactively identify high priority opportunities for a seller, and then help them pursue it. Where a seller once built a prep document, a call script, or a customer email by hand, SAMI assembles it automatically: account history, product usage, prior call-center sentiment, propensity to buy, and a recommended, micro-industry-specific script, alongside competitive intelligence pulled from public signals.
New capabilities in development let a seller dictate notes between visits and have the system enrich the opportunity and update Salesforce. The suite reaches further down the funnel, too, helping order-fulfillment specialists organize and execute their work. All of it shares the knowledge base and connects to Cox's tools through the Model Context Protocol (MCP).
#### A cleaner data layer: The Cube and lead validation
The agents were only as good as the data beneath them, so the team rebuilt that layer too. The result is an AI-curated data architecture, six-layer model Cox calls The Cube. The lower layers references the classic machine learning the company already has, and adds new signals and feature stores. The upper layers, Pace said, are "where we inject Claude models behind the scenes to drive insights or intelligence that we couldn't get before."
On that foundation, Cox built data products to fix specific problems, starting with the unreliable, expensive-to-build lead lists. A validation pipeline now uses Claude to research and verify each lead, turning messy lists into clean, usable records. To keep costs down, Cox matches the model to the task: Haiku for retrieval and summarization, Opus for the heaviest reasoning, and Sonnet in between.
#### Citizen development with Claude Code
The enterprise products were only part of the build. Cox opened Claude Code to its broader workforce, and adoption ran well past engineering to roughly 2,500 people, more than half of them in non-technical roles. Employees built their own agents with Claude Code, separate from the enterprise systems built with Accenture. The marketing team, for one, used it to fill the gaps those systems left. Cox kept that work governed, with guardrails and open visibility into usage and spend, rather than letting it become shadow IT.
#### An agentic engine for the whole funnel, now in pilot
The most ambitious system is still in pilot. Cox and Accenture are building an agentic go-to-market capability that runs from a prospect's first signal all the way to contract close. It generates and places ads through Amazon Ads, builds a tailored landing page for each prospect, and moves the opportunity along on its own. Rather than script every step, the team gave the agent room to define its own process. It tunes itself against goals like qualified-opportunity conversion and velocity, and carries lessons forward through persistent memory. Humans don't run the funnel; they validate, oversee, and audit it.
Guardrails were added around brand, action, profitability, and spend. "You can't spend \$10,000 on Amazon ads to acquire this customer who will spend \$1,000 total," Mohrig said. “But the agent can choose to place an ad if it believes that will further its goals, and it will generate content for that ad.”
To capture the judgment that used to live only in people's heads, Accenture also built a "Skill Studio" where business users document tacit knowledge as reusable skills the agent calls on when it needs them.One of the skills includes how to interpret competitive data and formulate actions from it. The majority of these skills are optional, meaning the agent can choose to leverage them but is not required to. The agent can also modify skills over time as it optimizes its actions and learns based on its results.
Cox is running the pilot on a broader segment of small business buyers who purchase a single product digitally, a slice challenging to serve with dedicated human attention. The target is on the order of 1,000 new customers in four to six weeks. Pace frames it as a chance to "push the envelope and test our chops" on what an agentic system can do.
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
## The outcome
## Tangible returns, and a template to scale them
The clearest proof is at the top line. Cox saw a 7x return on its first year of AI investment, a number Greatrex's team tracked deliberately by building business cases and reading back the ROI. That result, and the ones beneath it, kept the company investing even as other discretionary work was trimmed.
Underneath the top-line return are the operational gains. The marketing suite drove 55% faster speed to market and saw an early indication of a 2-point lift in conversion, as well as 40% higher efficiency. Cox redeployed that capacity against new growth rather than cutting. Lead validation got cheaper and more reliable at once: the cost to validate and enrich a lead fell by 86%, accuracy climbed from 18% to 97%, and each lead now processes in under a minute, so sellers spend their time on prospects worth pursuing. On the sales side, SAMI cut the work a seller spends preparing for a call from hours to minutes.
The cost of running these systems is real, and so far the value has outrun it. "Every time we show up, we say, 'Yes, this sounds expensive, but look at the value it's producing,'" Pace said. "And they say, 'Okay, keep going.'"
Iteration sped up too. "You're not doing traditional A/B testing where you do a hundred a year," Shorts said."You're doing a hundred or more a day, because you've been able to make those changes that much quicker and with less risk."
The agentic go-to-market pilot is meant to prove a pattern the company can repeat across every function. "It's a blueprint we can apply everywhere," Pace said, "ultimately driving toward our goal, which is to make the company 10x what it is."
## Related stories
### Cox Communications on scaling Claude across largest privately-held telecom company in US
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cox Automotive Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/cox-automotive
Path: 18-Industry-UseCases/cox-automotive.md
# Cox Automotive transforms car sales with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Large
Product:
Claude Platform
Partner:
AWS
Location:
North America
2x increase
in consumer lead responses and test drives
80% positive
feedback from sellers using AI listings
Cox Automotive, the world's largest automotive services and technology provider, is leveraging [Claude in Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) to generate high-quality, tailored content across its portfolio of software solutions, helping dealers and consumers save time on marketing, vehicle merchandising, and routine communications.
With Claude, Cox Automotive is delivering client and consumer benefits, including:
- More than doubling consumer lead responses and test drive appointments through the VinSolutions CRM platform.
- Achieving 80% positive feedback from sellers using AI-generated listings descriptions.
- Reducing dealer website content creation time through managed services platform, achieving same-day deliverables for blog posts and landing pages while also maintaining SEO performance and generating more than 9,000 client deliverables to date.
## Meeting modern automotive industry challenges
Fueled by the largest breadth of first-party data and fed by 2.3 billion online interactions a year, Cox Automotive tailors leading solutions for car shoppers, auto manufacturers, dealers, lenders and fleets. The company has a portfolio of industry-leading brands that include Autotrader®, Kelley Blue Book®, Manheim®, vAuto®, Dealertrack®, NextGear Capital™, CentralDispatch® and FleetNet America®.
Over the past decade, their data teams moved from siloed operations focused primarily on vehicle valuations to building a centralized, governed data platform that powers AI applications across all its solutions.
## Why Cox Automotive chose Claude
As Cox Automotive started exploring generative AI, they needed a solution that matched their rigorous standards for enterprise deployment. Early on, the team built a sandbox environment to methodically evaluate major large language model providers through direct API testing.
Claude stood out for its strong performance across three critical metrics: latency, cost, and accuracy. Ben Flusberg, Chief Data Officer at Cox Automotive, said, "Claude consistently ranks among the most advanced generative AI models available, and continues to push innovation forward with each update." The team particularly valued Claude's model family approach. "The flexibility of having Sonnet and Haiku models easily available via API in Amazon Bedrock lets us optimize for latency, cost, and accuracy based on each specific use case."
Cox Automotive could select Claude 3.5 Sonnet for complex tasks requiring deeper comprehension, like analyzing its internal data catalog and generating detailed dataset table and column descriptions, while using Claude 3.5 Haiku for high-volume, rapid-response scenarios. This flexibility allowed them to balance performance and cost across their diverse automotive use cases.
As a long-time AWS customer, Cox Automotive also found that accessing Claude models through Amazon Bedrock significantly streamlined their generative AI deployment. "Integrating Claude through our established technology infrastructure made everything easier," said Flusberg.
## How Claude powers automotive content creation and personalized communications
Cox Automotive is currently leveraging Claude to enhance three key products:
- **VinSolutions CRM** transforms dealer-consumer communications by generating personalized emails and texts based on real consumer shopping interests. The system verifies vehicle information against Cox Automotive's proprietary database, ensuring accuracy while driving more engaging dealer-consumer interactions that lead to appointments and sales.
- **Autotrader Private Seller Exchange (PSX)** powers consumer peer-to-peer vehicle sales by automatically generating compelling used vehicle listing descriptions. The system combines seller input with verified vehicle data, while maintaining human review and editing to ensure quality and accuracy. enabling private parties to market their vehicles more effectively while maintaining marketplace trust.
- **Dealer.com managed services** creates SEO-optimized blog posts and landing pages for dealer websites that previously took multiple days to produce manually. This content maintains each dealership's unique voice and can be tailored for specific audiences, leveraging Cox Automotive's deep vehicle knowledge for technical accuracy. Through these enhancements, Cox Automotive clients are getting high-quality marketing content online faster than before.
Additionally, Cox Automotive is using Claude to improve its own internal data governance processes. Leveraging sparse metadata as a starting point, the system generates comprehensive descriptions of datasets within their enterprise data platform. This enhanced data foundation enables teams across Cox Automotive to better understand and utilize data assets, reducing friction and creating a flywheel effect for powering further AI applications.
In all these cases, Cox Automotive's systems present the AI-generated content to the user for validation and acceptance, providing an extra layer of oversight to ensure accuracy.
## Building an AI-powered future for the automotive industry
Cox Automotive sees AI as key to transforming the automotive industry through differentiated customer experiences and more streamlined operations. They invest heavily in maintaining a high-quality data foundation, generating actionable intelligence across automotive domains, and fostering a data-driven culture of testing and learning. Their methodical approach to AI innovation guides their strategy. Flusberg said, "Driving value for our customers and for consumers is our North Star. We seek ways to improve processes using data and AI, and then we prove it out through rapid prototyping." This focused experimentation allows Cox Automotive to move from successful pilots to broader implementations that benefit their entire ecosystem. By combining their automotive expertise, vast connected data resources, and Claude's cutting-edge capabilities deployed in Amazon Bedrock, Cox Automotive is well positioned to continue leading an AI-driven transformation across the automotive industry.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
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## Capabilities
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- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
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- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
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## Developers
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- [Community](https://www.claude.com/community)
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## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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## Resources
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## Products
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- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
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- [Download app](https://www.claude.com/download)
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- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
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## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
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- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cox Communications Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/cox-communications-qa
Path: 18-Industry-UseCases/cox-communications-qa.md
# Cox Communications on scaling Claude across largest privately-held telecom company in US
[Try Claude](https://claude.ai)
Industry:
Telecommunications
Company size:
Large
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Partner:
AccentureAWS
Location:
North America
7x ROI
on the first year of AI investment
~2,500 Claude Code users,
more than half of them outside engineering
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
*June 25, 2026*
[Cox Communications](https://www.cox.com/residential/home.html) is a family-owned company and the third-largest cable provider in the United States, serving six million customers over a fiber-powered network that reaches roughly 12 million homes and businesses. Mark Greatrex, the company's president, and Eric Pace, who leads its Center of Excellence for AI, sat down with Anthropic to talk about rolling out AI to 15,000 colleagues, why leadership and values shaped the path, and what they are building next.
## Anthropic: Cox has been around for a long time, serving millions of residential and commercial customers across the country. How has your approach to AI evolved to get you here?
**Mark Greatrex, President, Cox Communications:** When I arrived as chief marketing and sales officer, we had a big focus on data, marketing and sales science, and on ROI. We then applied machine learning to network management, to real-time decisioning for revenue growth, and to retention, which built the capability to embrace AI early. We created our Center of Excellence for AI in 2024, and I asked for three things: AI to accelerate profitable revenue growth, which is our number one priority; AI to step-change customer experience; and AI to take real cost out of operations.
## What's the biggest barrier to getting 15,000 people to actually adopt AI?
**Eric Pace, Head of AI, Cox Communications:** The first barrier to adoption is literacy, and the second is leadership support. If your leaders aren't talking about it, using it, and demonstrating publicly that these things are okay, and that they're not here to take jobs but to amplify the work people do, you won't see the adoption you need. Without Mark standing up and showing we're behind it, it would be very hard to sell our value proposition to the rest of the company.
## With so many possible places to apply AI, how did you decide where to focus?
**Pace:** Mark created a space where he said: revenue growth, experience, and expense are our focus, but you have carte blanche to find the best ways to get the benefits. When you give a team that kind of freedom inside a clear framework, you can run with it in really innovative ways. Most companies we talk to are going after efficiency AI, which everyone needs. But Mark pushed us to pay attention to top-line growth and experience too. The governance we had in place let us say no to a lot of ideas and focus only on the ones we believed would drive real benefit.
**Greatrex:** I trust our teams: We set a high bar, create a framework, and in return Eric and the team gave us security, governance, and the discipline to build the business cases. They've earned the credibility to decide which are the best tools.
## How much do the values of an AI partner factor into which AI companies Cox works with?
**Greatrex:** As a business leader, I've become much more discerning about the values of the LLM partners we work with. When I look at who's in the consideration set, I ask who is going to shape and steer a path to the responsible use of AI. Anthropic comes to the fore. That matters enormously to us. We're a family-owned business focused on doing good. The responsible use of AI is huge, and I lean toward the partners where I see that values alignment.
**Pace:** That alignment of company values made it easy. Our default guidance to teams is: if you're going to use an LLM in the cloud, use Anthropic through Amazon Bedrock unless there's a specific reason to deviate. A lot of what we need in order to adhere to our responsible AI principles comes out of the box. With other options, we'd have to go double down on some of that. There's a trust layer with Anthropic that makes the alignment to those values very easy for us. When teams run their own comparisons, the results back it up. I've never seen anybody say, "I was using Claude and I found this other model was better."
## What has your team actually built with Claude so far?
**Pace:** We've built a set of multi-agent systems, all backed by Claude through Bedrock, against our B2B marketing and sales funnel: lead validation and enrichment, campaign creation and brief execution, and seller enablement. Those are running in production now and starting to scale. On top of them, we're building our most ambitious piece: an agentic system that can take a whole sales segment from the first signal to a closed order.
## Claude Code is one of your biggest use cases. How is it being used, and has it spread beyond engineering?
**Pace:** We did an enterprise rollout of Claude Code before we ever gave anyone access to Chat or Cowork. So many employees were building their own agents on other platforms that when we told them we also had Claude Code, they rebuilt those workflows in it and started handing the hardest tasks off to richer environments Claude could help them build.
We're on our way to 2,500 Claude Code users and climbing, more than half of them non-development engineers, business folks building their own agents to see what happens in the "software for me" era. We give them guardrails and say, so long as you stay in this frame, happy hunting. Because we proxy all the calls through our gateway, we have visibility into everything they're doing. The way we put it: You have an everything maker and an anything doer, and you just have to be clear about what you want. If you're comfortable in an IDE, use Claude Code; if not, Cowork will get you there.
## Are the two of you using these tools in your own work?
**Pace:** The last 12 months have completely inverted how much I do with AI versus without, just because of how comfortable I've gotten in the CLI and the IDE. I use Claude Code for pretty much everything. I've also moved back upstream and started using Cowork for long-running research tasks. I built a personal-brand engine the other day in Cowork. After a couple of months, there's infinite power there for the everyday person.
**Greatrex:** I try to model behavior, and first and foremost that means being curious. I use Claude all the time now as my thought partner. It broadens my field of view, makes me a lot more creative, and a heck of a lot more productive.
## What results have convinced the business to keep investing?
**Greatrex:** We now know we got a 7x ROI on our first year of investment. And we've kept up the pace of AI investment even as a lot of our other discretionary development has been trimmed. The belief in AI has remained because of the results.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## How did you bring skeptical leaders along?
**Greatrex:** We’re pioneering a new frontier so it’s natural to have some healthy skepticism. But it’s important to stay curious and open your mind to what’s possible. Eric and his team took building the business cases and reading back the ROI very seriously. I spent enough time with Eric to see the vision and the value, and I knew there was a real there there.
**Pace:** For example, we have a project we call The Cube. The Cube is a six-layer set of data and AI-generated inferences about customer behavior, built on top of the classic machine learning and data science we already had. What Claude adds is the layer on top. It's one thing for a classic machine-learning model to give you a churn prediction. It's another to extend that prediction, make it situational and context-aware, and then lay out all the situations in which we need to treat that churn, because churn isn't treated equally in every scenario. When you tell people you're going to *extend* ML models, they ask what you're even talking about. So you tell the same story a thousand times, you get Claude to help you rewrite it, and you have the conversation once more. Once you see it click in the room, the ideas start flowing, and that's when you go build something together.
## With 15,000 colleagues full of ideas, how do you keep the work from fragmenting into disconnected projects?
**Pace:** We're a company of 15,000 colleagues full of ideas, so we put them through a funnel: latitude to build, but in the construct we provide, where we can gate the use cases. I don't need a thousand flowers to bloom, I need 10 that produce value. We bring people together and say, before you build the thing, go talk to the team that already built it, and you can both use it.
## What are you most excited to build next?
**Greatrex:** One of the toughest challenges is finding new sources of profitable growth. If we can restart growth in our core business—whether residential broadband, wireless and video, or commercial services—that would be huge.
The one I want to crack is the revenue side. My expectation is that 70 to 80% of the value will come through effectiveness, not efficiency. We sell high-margin services, so if we can drive volume and revenue growth, that will dwarf any cost savings. I'm looking for demand generation and sales conversion.
**Pace:** The moment that proves the investment paid off is the prospect-to-order agentic function we're building for B2B marketing, where we go full lifecycle against an entire segment. Not with humans at the helm, but with humans auditing the right parts of the flow. We want the next three months to show us what the next three years could look like. Once we prove the pattern, we have a template we can take to any department in the company. I'm over the moon excited about it.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Cox Communications drives a 7x return on AI across its B2B funnel with Claude and Accenture
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## CRED Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/cred
Path: 18-Industry-UseCases/cred.md
# CRED accelerates fintech development workflows with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
Asia Pacific
2x faster
execution speed for feature delivery and fixes
10% increase
in test coverage across codebases
CRED, a fintech platform serving over 15 million users across India, uses Claude to transform their software development lifecycle and deliver features faster without compromising quality.
With Claude, CRED achieved:
- 2x faster execution speed for delivering features and fixes
- 10% increase in test coverage across existing codebases
- Greater testing and observability coverage
- Independent end-to-end project delivery for previously lower-priority initiatives
## Streamlining development cycles with agentic coding
CRED operates a financial technology platform that enables customers to manage credit cards, track credit scores, and monitor financial activity while earning rewards for timely payments.
The engineering team needed to accelerate development cycles while maintaining high-quality standards essential for financial services.
Our approach to AI at CRED was to rethink our core workflows to create a flywheel of faster research and decision-making cycles, driving higher-quality execution,” the team explained.
CRED needed an agentic coding solution to help them streamline processes across the entire software development lifecycle, from solution discovery and design to implementation and testing.
## Choosing Claude for superior programming performance
CRED's evaluation process led them to select Anthropic's Claude models over alternatives.
”We chose Anthropic's Claude models for their performance in programming-related tasks,” the team said.
Their adoption journey included two key inflection points that drove broader adoption and deeper usage across the development team.
The release of Claude Sonnet 3.7 significantly improved instruction handling and reasoning capabilities. However, the launch of Claude Sonnet 4.0 delivered the performance CRED needed.
"With Claude Sonnet 4.0's enhanced ability to follow instructions and act with precision, we've seen both broader adoption and deeper usage," they shared. Sonnet 4's ability to break down complex problems into actionable steps proved essential for their workflows.
It also outperformed other models in iterative development workflows, particularly the Build-Test-Fix loop. This ensured greater accuracy and reliability, critical factors for a fintech platform handling sensitive financial data.
## Accelerating delivery while improving code quality
After seeing success with the API to help automate parts of their design automation suite, the team underwent testing to implement Claude Code with powerful results. Claude Code is Anthropic's command line tool that enables developers to delegate coding tasks directly from their terminal. CRED used Claude Code to enhance their development process across multiple dimensions:
- **End-to-end development lifecycle**: Developers rely on Claude Code for identifying incremental solutions to writing, testing, and committing code across both new and existing projects
- **Complex task breakdown**: Claude Code breaks down complex problems into manageable steps while maintaining structured context management through features like [Claude.md](http://claude.md)
- **Repository documentation**: The tool generates clear, structured documentation for existing codebases, making them easier to understand and maintain across teams
These capabilities translated into immediate productivity gains that transformed CRED’s development approach. The tool enabled a fundamental shift toward agentic coding, solution discovery, and documentation.
"Our execution speed has improved by 2x, allowing us to deliver features and fixes faster," the team reported.
This acceleration didn't compromise quality; with Claude Code powered by Sonnet 4.0, they achieved a 10% increase in test coverage across existing codebases, leading to more robust and reliable software. The streamlined workflow also resulted in more reliable commits through better solution documentation.
Perhaps most significantly, Claude Code empowered team members to independently drive projects end-to-end.
"Claude Code has empowered team members to independently drive projects end-to-end,” they explained. “As a result, initiatives that were previously lower on the priority list are now being taken up and completed faster, helping us accelerate delivery on work that might have remained on hold."
## Building toward agentic development workflows
CRED envisions a future where AI transforms not just individual coding tasks but entire development methodologies.
”Next, our goal is to move toward agentic execution, where developers primarily focus on reviewing pull requests while Claude Code takes on the bulk of coding and testing," the team said.
Their roadmap includes implementing repository-level knowledge indexing, enabling the system to deeply understand and leverage the context of complex, multi-repository environments. The ultimate vision involves training Claude Code to make coordinated changes across multiple repositories using different programming languages, allowing developers to work end-to-end with greater efficiency and deliver larger impact across CRED's platform. CRED's transformative results underscore why Anthropic is growing it's investments in India this year, enabling deeper partnerships with the country's most innovative enterprises.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Crunched Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/crunched
Path: 18-Industry-UseCases/crunched.md
# Crunched transforms Excel modeling for investors and advisors with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
\>50% time savings
on Excel modeling for finance and consulting workflows by leveraging Claude Opus 4.5 and Sonnet 4.5
10+ hours reduced to 1 hour
For core workflows of a \$100M real estate transaction analysis including tenant research, valuation model building, and analysis error validation
[Crunched](https://www.usecrunched.com/) is an AI Excel analyst built for Excel power users, serving management consulting, investment banking, private equity, and investment firms.
## With Claude, Crunched:
- Delivers up to 50% time savings across Excel modeling tasks for investor and advisor workflows, by leveraging Sonnet and Opus 4.5
- Error-checks models of any size, catching linking mistakes, logical flaws, and finance-specific methodology errors
- Enables autonomous model building and template linking that delivers up to 10x speed improvements on complex workflows
- Integrates data from PDFs, images, web sources, third party financial data providers, and customer-specific databases
## The problem
Consulting and finance professionals working on high-stakes deals face a persistent challenge: Excel modeling is manual, error-prone, and slow. Private equity associates spend days building financial models from investment memorandums under tight deadlines. Investment banking analysts waste iteration cycles when VPs catch linking errors and logical flaws in first-pass reviews. Consultants building market sizing models or business cases need granular, verifiable assumptions but lack time to gather and structure data from multiple sources.
Philip Borge and Michael Sakowski built Crunched after spending 10,000+ hours in Excel at McKinsey's private equity practice experiencing these exact problems. For the top 1% of Excel users worldwide, models are either the main deliverable or the backbone of every presentation. These professionals needed speed and accuracy to complete more deals, dive deeper into analysis, and deliver outputs their clients could trust.
"Excel modeling is too slow and too error-prone," said Borge, CEO and co-founder. "We were solving our own problem, and we knew millions of other finance and consulting professionals faced the same challenges."
## Claude enables high-speed, accurate modeling for power users
Crunched needed an AI foundation that could handle complex Excel models—workbooks with 50+ tabs and thousands of formulas—while maintaining accuracy on finance-specific calculations like DCF and LBO modeling. Before Sonnet 4.5, they built a sophisticated context searching and management system, their core differentiator, that gathers precisely the right information for each task, enabling accurate operations on workbooks of any size.
Sonnet 4.5 dramatically extended what that system could do. The model's parallel tool calling lets Crunched gather context from multiple workbook locations simultaneously, while its extended context window allows the system to process more information at once, reducing the risk of missing critical dependencies. Low latency enables the real-time iteration speed that power users demand. "Sonnet 4.5 is the best booster of our context searching system—it increased its range by a lot," said Sakowski.
Crunched builds financial and Excel-specific knowledge on top of Claude's foundation, augmenting the model with deep domain expertise in Excel modeling best practices, finance methodologies, and consulting frameworks. This includes proprietary logic and a dedicated system for detecting finance-specific errors that generalist Excel AI solutions on the market wouldn't catch—like logic of net working capital estimations, missing add-backs in cashflow calculations, or mislinked revenue assumptions across tabs. They evaluated multiple LLMs before choosing Claude for its combination of speed, accuracy on quantitative tasks, and reliable performance on complex, multi-step financial modeling workflows.
## Crunched brings AI-powered Excel analysis to finance workflows
Backed by First Round Capital, Y Combinator, 20VC and others, Crunched took a different approach to AI implementation. While generalist AI tools are increasingly adding spreadsheet capabilities, Crunched is purpose-built for the top 1% of Excel power users in investment banking, private equity, and consulting—combining Claude's foundation with proprietary solutions and forward-deployed tailoring to each firm's specific modeling and data integration needs.
"Driving Excel productivity is not only about building models from scratch" Sakowski explained. "Professionals aren't asking AI to create another DCF template—they already have those. They need help solving firm-specific pain points one at a time to drive productivity."
The forward-deployed model means Crunched solves concrete problems. For understanding and error-checking models, Crunched analyzes models of any size, identifying everything from linking mistakes to logical flaws and methodology errors specific to finance. Customers use the error-check as a review layer between analysts and VPs, where Crunched handles the first-pass model review. This saves iteration cycles, reduces embarrassing moments for analysts, and gives VPs higher confidence in the work they receive.
For financial model building and editing, Crunched fills out templates, links into input sheets, in addition to building out valuation models, business cases and analyses from scratch. When a private equity associate receives a counterpart's model and needs to link a "management scenario" into their own LBO model, Crunched handles it. When a consultant needs a fully-linked market model sizing the total addressable market for online beauty products in Florida, Crunched builds it with granular assumptions, verifiable rationales, and clickable links.
"Anthropic allowed us to be more specific in the workflows we tailor to, delivering higher time savings on tasks like building business case projections across all three financial statements for private companies based on Crunched's own research and uploaded investment presentations," Sakowski said.
For data gathering, Crunched pulls information from PDFs, images, web sources, and customer-specific external and internal databases. A private equity associate can upload an information memorandum and build an LBO with granular drivers and assumptions tailored to the specific case, arriving well-prepared for a first meeting. A consultant tasked with reviewing a business model can have Crunched scan all assumptions and assess whether they're optimistic, realistic, or pessimistic, complete with rationales and verifiable links to sources.
## The outcome
Customers report over 50% time savings on Excel modeling tasks with Claude Sonnet 4.5, with some workflows showing dramatic improvements: financial spreads that took 8+ hours now take 1 hour, and company write-ups dropped from 8 hours to 20 minutes. Crunched implemented the Claude integration in less than a day.
For an investment banking team, first-pass model reviews that typically required VP oversight now happen in minutes, reducing iteration cycles and accelerating deal timelines. A management consulting firm uses Crunched to build fully-linked market sizing models in hours instead of days, arriving at client meetings with granular, verifiable assumptions that strengthen recommendations.
For one real estate investor, the impact was immediate and measurable. A deal-specific task combining automated model building and web-based company research dropped from 10 hours to 1 hour—a 10x speed improvement.
Transactions happen under tight deadlines with finite resources. Senior dealmakers constantly identify analyses that would be valuable but remain too expensive given time and capacity constraints—the transaction size often doesn't justify allocating more associates to a deal.
With Claude Opus 4.5, Crunched enables this economically useful work that was previously cost-prohibitive. The pattern extends across project and deal types. Private equity teams bring full analytical rigor to early-stage deals that previously only received deep analysis at later stages. Investment bankers run additional scenarios that strengthen client recommendations. The ability to economically pursue inherently valuable analyses earlier and more comprehensively resonates with senior dealmakers across finance and consulting.
“We're fundamentally changing how power users work in Excel," Borge said, "Automating all grunt work, one pain point at a time, tailoring Crunched to each firms' specific needs."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cubic Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/cubic
Path: 18-Industry-UseCases/cubic.md
# cubic ships code 60x faster with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
60x faster
feedback cycle - 2 min vs 2 hours
28% faster
code shipping after 2 weeks
[cubic](http://cubic.dev/), an AI-powered code review platform founded by former Instagram and Meta engineers, uses Claude to help engineering teams ship high-quality code faster in an AI-first development world.
**Key results with Claude**
- First review delivered in 2 minutes instead of 2 hours — 60x faster feedback cycle
- Teams ship code 28% faster after two weeks of using cubic
- 98% of AI-generated comments receive positive developer feedback
## When AI coding creates new bottlenecks
As AI tools transformed software development, cubic founders Allis Yao and Paul Sanglé-Ferrière noticed code review becoming the new bottleneck. While developers could generate features at unprecedented speed, reviewing that code couldn't keep pace.
"Code review became the biggest bottleneck for engineering teams," said Yao, who previously led engineering teams at Instagram and Meta. "Before it was always about how quickly you could write a feature. Now, with autogenerated code, the focus shifts to quality—ensuring the architecture is sound, the code is bug-free, and it actually does what you intended."
This shift created entirely new challenges. Traditional code review processes, designed for human-written code, couldn't handle AI's rapid output. Even more concerning, developers began trusting AI-generated code without proper review, assuming it was correct. The very speed that made AI coding attractive was creating quality and oversight problems that existing tools couldn't address.
## Selecting Claude for superior code understanding
cubic chose Claude Sonnet 4 for two critical capabilities: its ability to work with development tools and its well-calibrated confidence assessment. Claude's confidence calibration means that when it reports being 80% confident about something, it's typically correct about 80% of the time—making its confidence levels reliable indicators for teams.
Claude's ability to use tools enables cubic's unique approach to automated code review. "We give Claude essentially an IDE, just like a human would be reviewing code on their laptop," explained Sanglé-Ferrière. "It has a bunch of tools that allow it to navigate through the codebase and find problems."
Claude's confidence calibration also matches different teams' needs. "Different teams have different tolerances for what they like or what they don't," said Yao. "Having a model that can say 'I'm very confident in this but less confident in that’ is really important."
## Reimagining code review as an AI-native experience
Claude powers cubic's approach to modernizing code review through several key capabilities:
- **Intelligent file organization**: Claude groups and orders pull request files by dependency relationships instead of alphabetical order, letting developers review code in a logical sequence from top to bottom
- **Automated quality analysis**: Claude runs comprehensive tests on code changes, checking for bugs and quality issues while learning from codebase patterns and user feedback
- **Architecture visualization**: When data flows change, Claude automatically generates architecture diagrams to show reviewers the broader impact
- **Multi-language support**: Claude delivers consistent code review quality across programming languages from TypeScript and Python to less common ones like Elixir
- **Smart suggestions**: Claude generates code improvement suggestions when confidence levels are high, helping teams maintain quality while moving faster
## Transforming engineering velocity and code quality
cubic's AI-powered approach delivers measurable improvements for engineering teams. Teams using the platform ship code 28% faster while maintaining high quality standards, with first reviews completing in minutes instead of hours.
The impact extends beyond speed metrics. "We tell customers to do a two-week free trial and compare us against competitors," said Yao. "The real data is when people choose to buy us over other tools." The quality improvements are tangible. "We're catching more bugs and there's fewer false positives," she added.
For developers, cubic eliminates the mental overhead that traditionally slowed code reviews. Instead of scrolling through files trying to figure out where to start and how pieces connect, cubic organizes everything logically. "Developers don't even realize this is a problem until they experience cubic," said Sanglé-Ferrière. "You realize you don't need to do mental gymnastics to figure out what's going on because the AI has organized everything for you. You just scroll down, read the architecture diagrams and understand what's happening."
## Building the future of AI-native development
As AI transforms software development, cubic expects fundamental changes in how teams work together. The traditional boundaries between writing and reviewing code will blur as AI changes development workflows. AI is also enabling more people to write code, including non-developers, which increases the need for effective code review tools.
cubic sees enormous opportunity ahead as AI capabilities grow. The company believes that even as AI becomes more sophisticated, code review will remain essential because software development requires collaboration and shared understanding across teams. As AI writes increasingly sophisticated code, cubic and Claude will continue building tools that help human teams understand, improve, and ship that code with confidence.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cursor Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/cursor-qa
Path: 18-Industry-UseCases/cursor-qa.md
# A conversation with Cursor on building coding agents for professional developers
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
60% of the Fortune 500
builds software with Cursor
15 to 700 people
in two years
The most driven founders are problem solvers. Watch their unscripted conversations with the Anthropic engineers.
[Read more](https://claude.com/problem-solvers)
[Cursor](https://cursor.com/) is an AI coding platform used by software engineers at more than 60% of the Fortune 500 to build and ship production software, increasingly by directing coding agents rather than writing every line by hand. Co-founder Michael Truell sat down with Anthropic to talk about the role Claude plays in the product, how the work of building software has changed, and where coding is headed next. The following conversation has been edited for length and clarity.
## How do you describe Cursor these days?
**Michael Truell, Cursor:** For the longest time, building software was about writing in a language that only computers could understand. You write very basic statements: if this then that, loop over this many times, take this piece of data and move it over there. The thing that made it hard is that computers couldn't fill in the gaps. You had to spell out everything exactly for them. What's changed over the past few years is that building software is starting to feel like working with a human colleague. With Cursor, it looks like asking a bunch of helpers to go and build parts of your software. People with no engineering background at all can build their own internal tools, purpose-built for their workflow.
## Plenty of people try coding and bounce right off it. What made it stick for you?
**Truell:** I started coding when I was 12 and rapidly became obsessed with it. That came from the feeling of being able to build without barriers, which I think is one of the special things about programming. In so many other domains, you're limited by the people you know, or the resources you can pull together, or even lab space. But with coding, you just need a computer, and you can build things that you dream up in your mind.
## Early on, Cursor ran on other models by default. Sonnet 3.5 was the model that changed that. What did you see in it back then?
**Truell:** We started working on Cursor at the end of 2022, and the premise was that eventually all of software was going to flow through models. We were a very scrappy team back then, and we were using some other models by default. A couple of folks went and really went deep on evaluating the various models in the market, through offline evals, through internal dogfooding, and then also through A/B tests. They came back surprised. Sonnet 3.5 was this big jump, and so we moved quickly on it. That was the start of a multi-year run of improvements with each model since.
## What is it about the models, specifically, that's mattered most for what Cursor can build?
**Truell**: Sonnet 3.5, then 3.7, then Sonnet 4 were big step-ups. They improved in intelligence, but also in things like the UX of the model, its personality, and its ability to write clean code. The most important one was the ability to take action and take on whole tasks instead of just answering queries. A lot of that capability now arrives inside the models themselves, so each release is a moment where new things become possible in the product.
Over the last 12 months, the models have gotten capable enough to do longer and longer range work, which has been really consequential for us. Beyond the models themselves, a few of Anthropic's API features have mattered for agentic coding. Prompt caching is incredibly important for models doing longer and longer range work. And having access to fast versions of Anthropic models has been big for making coding agents useful, including one of our earliest features, called Tab, which predicts the next set of things a programmer is going to do across a codebase.
## Models aside, what made you decide to build on Anthropic?
**Truell**: Anthropic’s commitment to principles is well known when it comes to the safety side of things. But it also extends to how you serve customers. From the start, there's been a commitment to really being a platform that folks can build lasting businesses on top of, and that comes from being principled.
## What does the newest generation of coding agents look like?
**Truell**: AI coding has moved through a few eras: the tab era, the assistive editor era, the coding agents era, and now remote agents. One of the important blockers to tackle is giving coding agents their own computer. We've been doing a bunch of recent product work on remote coding agents that can run for long periods of time. The agents can come back to you and show their work with a video of what they've run and tested. That work is enabled by the computer use capabilities coming out of new Claude model releases. We're also seeing folks use coding agents programmatically, not just interactively. They fix issues in an issue tracker automatically, address customer bugs as they come in, upgrade dependencies as they need to be upgraded, and patch security issues as they're found.
## Cursor has grown incredibly fast. What does this moment feel like from the inside?
**Truell**: This is a great time to be working on a company, because a whole new set of companies have been made possible that have different business physics. Two years ago, we were 15 people in a room, and now we're 700 people and serve over 60% of the Fortune 500. It’s not lost on us just how special and unprecedented it is historically.
AI agents
Build powerful AI agents that reason through complex problems and execute tasks autonomously with reliable results.
[Read more](agents.md)
## Coding has changed faster than almost any other kind of work. Where do you think this goes next?
**Truell**: Coding has been a bellwether for what's going to happen in a lot of other spaces. The move from asking questions to really taking on action is fertile ground for people who want to build companies in other fields. For us, we want to give folks more autonomy and help them be more empowered. The biggest trend we're excited about is coding agents that can run for hours or days productively and really work *with* you. We're also excited about companies starting to have software factories internally that are always improving their software on autopilot.
## You're helping run a 700-person company now. Do you still build things yourself?
**Truell**: I do, regularly, each week. One of the fun things about AI coding getting so good is that people can build their own personal tools. I'm kind of an infovore, so I've built utilities that pull from our wikis and team communication systems and keep me in touch with projects as they move. It's amazing how much you can see into what's going on across the company.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Customer support | Claude by Anthropic
Source: https://www.claude.com/solutions/customer-support
Path: 18-Industry-UseCases/customer-support.md
# Build AI support agents with a more human touch
With enhanced reasoning and a human-like tone, Claude uses your internal knowledge to take relevant action across systems and tools.
[Start building (opens in new tab)](../04-API-Reference/Other/usage-limits.md)[Contact sales](https://www.claude.com/contact-sales)
-
-
-
-
-
-
-
-
-
-
-
## Transform support
experiences with Claude
Claude listens carefully, follows instructions precisely,
and thinks through complex problems.
### Help customers faster
with intelligent
conversation routing
### Deliver personalized
responses in any language, across any channel
### Cut resolution times and support costs while increasing customer satisfaction
## Get to production faster with
the Claude Developer Platform
One platform to build, test, and iterate on your AI deployment.
Prompt
Classify all customer support tickets into the most relevant category. Here is the list of categories to choose from:{{CATEGORY_LIST}} Here is the content of the support ticket:{{TICKET_CONTENT}}
What would you like to improve?
Please include a rationale for the classification.
You are an AI assistant specialized in classifying customer support tickets. Your task is to analyze the content of a given ticket and assign it to the most appropriate category from a predefined list. You will also provide reasoning for your classification decision.
First, let's review the available categories:
\<category_list\>
{{CATEGORY_LIST}}
\</category_list\>
Now, here is the content of the support ticket you need to classify:
\<ticket_content\>
{{TICKET_CONTENT}}
\</ticket_content\>
Please follow these steps to complete the task:
– Carefully read and analyze the ticket content.
– Consider how the content relates to each of the available categories.
– Choose the most appropriate category for the ticket.
– Provide a detailed explanation of your reasoning process.
Use the following structure for your response:
\<classification_analysis\>
In this section, break down your thought process:
– Quote the most relevant parts of the ticket content.
– List each category and note how it relates to the ticket content.
– For each category, provide arguments for and against classifying the ticket into that category.
– Rank the top 3 most likely categories.
\</classification_analysis\>
\<classification\>
\<category\>Your chosen category goes here\</category\>
\<reasoning\>A concise summary of your reasoning for choosing this category\</reasoning\>
\</classification\>
Remember to be thorough in your analysis and clear in your explanation. Your goal is to provide an accurate classification with well-supported reasoning.
### Built for developers
- Build faster with pre-built cookbooks and guides
- Improve and evaluate your prompts with the Workbench
- Optimize for intelligence and cost with prompt caching
## See what customer experience teams are saying
> “Claude fundamentally changes what’s possible in automated customer care. The ability to have nuanced, context-aware conversations through secure enterprise channels opens up entirely new possibilities for how companies and customers interact.”
Michael Griffiths, Senior Director of Data Science
> “Claude is uniquely skilled at understanding and following intricate, multi-step processes with high accuracy. It can navigate the nuanced business logic of each company’s support processes, while catching potential errors before they happen.”
Ashwin Sreenivas, CTO and co-founder
> “We tested accuracy of the response and the ability of the AI models to have the tone and persona that represented our brand. In both of those cases, we found that Claude models were best for Lyft’s needs.”
Elyse Hovanesian, Product Lead for AI in Support
[Read story](lyft.md)
> “Anthropic provides exceptional support, giving us direct access to expert researchers who help us get the most out of Claude. Our close partnership has been instrumental in pushing output quality for our customers.”
Nhung Ho, Vice President of AI
> “With Claude, we’re not just automating customer service—we’re elevating it to truly human quality. This lets support teams think more strategically about customer experience and what makes interactions genuinely valuable.”
Fergal Reid, VP of AI
[Read story](intercom.md)
> “Claude performed so well that we’re reevaluating our entire model infrastructure. The reasoning capabilities are significantly better, and the conversational tone feels much more natural even out of the box.”
John Wang, Co-founder
> “We think Claude will help Coinbase build solutions for different customer segments and bring a billion customers to the crypto economy.”
Varsha Mahadevan, Senior Engineering Manager
> “Businesses will use generative AI, Q included, to tackle ambiguous and highly-fluid self-service use cases. This enables human agents to focus on complex issues that require expertise, enhancing customer satisfaction and employee development.”
Jack Hutton, Principal Product Manager for Amazon Q in Connect
> “Claude Sonnet delivers the best accuracy, which is crucial for our highly sensitive use cases like refunds and cancellations.”
Chyngyz Dzhumanazarov, Co-founder and CEO
> “Claude fundamentally changes what’s possible in automated customer care. The ability to have nuanced, context-aware conversations through secure enterprise channels opens up entirely new possibilities for how companies and customers interact.”
Michael Griffiths, Senior Director of Data Science
> “Claude is uniquely skilled at understanding and following intricate, multi-step processes with high accuracy. It can navigate the nuanced business logic of each company’s support processes, while catching potential errors before they happen.”
Ashwin Sreenivas, CTO and co-founder
> “We tested accuracy of the response and the ability of the AI models to have the tone and persona that represented our brand. In both of those cases, we found that Claude models were best for Lyft’s needs.”
Elyse Hovanesian, Product Lead for AI in Support
[Read story](lyft.md)
> “Anthropic provides exceptional support, giving us direct access to expert researchers who help us get the most out of Claude. Our close partnership has been instrumental in pushing output quality for our customers.”
Nhung Ho, Vice President of AI
1/9
## Customer support resources
Learn how to get started with our API
Developer doc
Start building with our customer support quickstart
Quickstart
See how other companies are powering customer support agents with Claude
Customer stories
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Customer stories | Claude by Anthropic
Source: https://www.claude.com/customers
Path: 18-Industry-UseCases/customers.md
# Meet the teams building what’s next
Businesses build with Claude for the problems that matter most. Our customers include enterprises and startups across financial services, healthcare, legal, and more.
[Contact sales](https://www.claude.com/contact-sales)
Customer story
Notion is building a workspace for teams and agents
[Read story](notion-qa.md)
Customer story
How Slack uses Claude for AI search and summaries
[Read story](slack.md)
Customer story
Figma transforms ideas into interactive software
[Read story](figma.md)
Customer story
HubSpot reclaims time for creativity with Claude
[Read story](hubspot.md)
Filter and sort
Sort by
NewestAlphabetically (A to Z)Alphabetically (Z to A)
Industry
Automotive
Beneficial Deployments
Cybersecurity
Ecommerce
Education
Energy
Entertainment
Financial services
Government
Healthcare
Insurance
Legal
Life sciences
Marketing and advertising
Nonprofit
Professional services
Recruiting
Retail Services
Scientific research
Software
Telecommunications
Transportation
Claude Agent SDK
Claude Code
Claude Cowork
Claude Enterprise
Claude for Nonprofits
Claude Managed Agents
Claude Platform
Claude Tag
Size
Large
Medium
Small
Startup
Partner
Accenture
Artefact
AWS
Blank Metal
Google
Tenex
Geography
Africa
Asia Pacific
Australia
EMEA
Europe
India
Latin America
North America
South America
Grid
List
284 stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### A conversation with IRC on turning frontline health data into action in Burkina Faso
### The International Rescue Committee turns fragmented health data into faster decisions with Claude
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Impel is building an agent for every job with Claude
### Carvana turns Slack alerts into production fixes with Claude Tag
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### DXC brings Claude to the insurance backbone running billions of policies
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Rocket Money on building agents that fix their own code
### How Rocket Money built its personal finance agent with Claude
### How League went all in on Claude in a regulated industry
View more
---
## Claude for Cybersecurity | Claude by Anthropic
Source: https://www.claude.com/solutions/cybersecurity
Path: 18-Industry-UseCases/cybersecurity.md
# Defense at the pace threats now demand
Frontier AI models have surpassed all but the most skilled humans at finding and exploiting software vulnerabilities. Within months, we expect these capabilities will proliferate across AI models and become widely accessible to everyone, including attackers.
Defenders across industries, research, open source, and government must act to find and fix what’s exposed today, and build a durable advantage that drives vulnerabilities ever closer to zero in the future.
01
### State of cybersecurity
Insights on model capabilities today, including Claude Mythos.
[Skip to](#state-of-cybersecurity)
02
### Products and technology
Security-tuned models and tools you can deploy today.
[Skip to](#products-and-technology)
03
### Commitments
Open-source support, critical-systems defense, and policy advocacy.
[Skip to](#commitments)
04
### Resources
Cybersecurity resources, including research, guides, and field insights.
[Skip to](#resources)
The state of cybersecurity
## Where frontier capability stands today
Models can build working exploits, defeat security walls, or help defenders ship fixes at scale. The outcome depends on how they’re used.
Capability
Remediation
Interactive demo — open this page on a larger screen to try it
### From finding flaws to full system control
A year ago, the most capable AI models could spot security flaws but couldn't reliably exploit them. Today, in the wrong hands, they can — and not just in simple software. Mythos Preview is the first model to consistently break through the sandbox protections modern browsers and operating systems rely on; other frontier models still stop at the wall. Defenses built on last year's assumptions are already behind.
[Read Red Team research (opens in new tab)](https://red.anthropic.com/2026/exploit-evals/)
Reading the chart
Capability trends downward as tasks get harder. T5 is "the model reaches vulnerable code." Only Mythos Preview passed T1: "the model fully controls the system."
### Tipping the scales to defenders
In March 2026, Mozilla shipped fixes for vulnerabilities found by Claude Opus 4.6, the model that found hundreds of bugs in open source software that survived decades of human review. With Mythos Preview, Mozilla shipped an additional 271 fixes in the April release, more than 20 times their monthly average. Says Bobby Holley, CTO of Firefox, “Defenders finally have a chance to win, decisively.”
[Read Mozilla research (opens in new tab)](https://hacks.mozilla.org/2026/05/behind-the-scenes-hardening-firefox/)
Inside Mozilla's review process
The model expands what gets reviewed, and humans decide what gets patched.
Safeguards
### Our approach to dual-use frontier capabilities
Claude Opus and Mythos-class models have significantly stronger cybersecurity capabilities than previous generations, especially in exploit reasoning. As capabilities across all model classes continue to advance, we make our frontier models available under responsible safeguards that give defenders an advantage while limiting the potential for misuse.
- ### Securing critical software
Through the Anthropic Cyber Mission, we’re partnering with organizations that maintain critical infrastructure and widely used software, so the systems the world depends on are hardened first.
[Learn more (opens in new tab)](../19-Reference/anthropic-cyber-mission.md)
- ### Verification program
Cybersecurity practitioners whose legitimate work overlaps with dual use categories can apply for the Cyber Verification Program for adjusted safeguards.
[Apply now](https://portal.anthropic.com/programs)
- ### Mythos-powered defense
Security teams can put frontier reasoning to work on their defense today through Claude Security alongside products and services delivered through trusted partners.
[Learn more](https://claude.com/blog/bringing-claude-mythos-5-to-more-defenders)
Project Glasswing
## Our approach to dual-use with Claude Mythos models
Claude Mythos Preview, and now Claude Mythos 5, are models with significantly stronger cybersecurity capabilities, especially in exploit reasoning. As this capability carries the greatest potential for misuse in security, we are limiting initial access to a small number of partners through Project Glasswing. Claude Fable 5 is our Mythos-class model safe for general use through additional safeguards. [Read the latest (opens in new tab)](../19-Reference/claude-fable-5-mythos-5.md)
## Securing critical software
Glasswing partners maintain critical infrastructure or software the world depends on, where a successful attack would be catastrophic.
## Expanding through trusted access
We are working toward steadily expanding access to Claude Mythos 5 through a trusted access program, and will share more soon.
## Providing tools for defenders today
[Claude Security (opens in new tab)](../15-Claude-AI-Features/product-claude-security.md), the open-source reference tools, and the practices emerging from Project Glasswing are available to all security teams.
## Backing defenders with resources
## 50+
12 founding members and 40+ organizations joined us in stewarding open-source infrastructure
## \$100M
In usage credits from Anthropic to Glasswing partners defending critical infrastructure
## \$4M
In direct donations to OpenSSF, Alpha-Omega, and the Apache Software Foundation
## Organizations defending critical software with Claude Mythos
## How security teams put Claude to work for defense
Across enterprise security programs and inside Anthropic, teams use Claude to improve risk posture.
[Learn more](../15-Claude-AI-Features/product-claude-security.md)
Claude Security
Claude Code
Claude Developer Platform
### Find and fix vulnerabilities with Claude Security
Claude Security reasons about your code like a security researcher: scanning for vulnerabilities, validating findings, and proposing targeted patches.
[Start defending](../15-Claude-AI-Features/product-claude-security.md)
### Ship secure code in your CI/CD workflow
Use the Code Review skill to set up automated PR reviews to catch logic errors, security vulnerabilities, and regressions across your full codebase.
[Start reviewing](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
### Deploy security agents with the Claude Developer Platform
Ship defender tools and custom security agents with sandboxed execution, credential isolation, and audit logging built in via the Agent SDK, MCP, and Claude API.
[Start building](https://www.claude.com/platform/api)
"Anthropic prioritized safety and security a lot more than other LLMs... As the largest cybersecurity company, that's a big deal for us." - Gunjan Patel, Director of Engineering
“Claude consistently performed best on complex, agentic workflows, especially multi-step investigations requiring policy adherence and sustained reasoning across multiple tools.” - Anirudh Ravula, Head of AI
“The industry has always moved too slowly compared to attackers. AI is like giving defenders a jetpack when they've been limited to walking.” - Martin Holste, CTO of Cloud & AI
1 of 3
### Build threat context
Give scanning and response a map to work from. Claude derives a threat model from your codebase and past vulnerabilities, then enriches raw indicators with infrastructure links, attribution, and ATT&CK mapping, so analysts start with context.
- [Open source: Threat Intel Enrichment agent](https://platform.claude.com/cookbook/tool-use-threat-intel-enrichment-agent)
(opens in new tab)
- [Open source: Threat Model skill](https://github.com/anthropics/defending-code-reference-harness/tree/main/.claude/skills/threat-model#threat-model)
(opens in new tab)
### Vulnerability detection
Claude reads source code the way a researcher does, reasoning about reachability and exploitability, catching vulnerabilities that static tools often miss. A separate triage pass re-verifies every finding to help reduce false positives.
- [In Claude Security](../15-Claude-AI-Features/product-claude-security.md)
(opens in new tab)
- [Open source: Vulnerability detection agent](https://platform.claude.com/cookbook/claude-agent-sdk-06-the-vulnerability-detection-agent)
(opens in new tab)
### Patching
Findings now arrive faster than teams can fix them. Claude traces each one to its root cause, locates sibling call sites with the same flaw, and writes a minimal diff with a regression test for your team to review.
- [In Claude Security](../15-Claude-AI-Features/product-claude-security.md)
(opens in new tab)
- [Open source: Patching skill](https://github.com/anthropics/defending-code-reference-harness/blob/main/.claude/skills/patch/SKILL.md#patch)
(opens in new tab)
### Triage and verify findings
Hand Claude raw findings from any scanner and get back insights. Claude reads the surrounding code to confirm exploitability, deduplicates by root cause, and ranks by precondition and impact, so engineers can focus and work on real issues first.
- [In Claude Security](../15-Claude-AI-Features/product-claude-security.md)
(opens in new tab)
- [Open source: Triage skill](https://github.com/anthropics/defending-code-reference-harness/tree/main/.claude/skills/triage)
(opens in new tab)
### Security review across the dev loop
Review code for security at every stage of development. Claude checks its own edits as it writes and fixes issues in the same session, then specialized agents re-examine pull requests against your codebase, posting verified findings inline without blocking your review gates.
- [Security guidance in Claude Code](../02-Claude-Code-CLI/security-guidance.md)
(opens in new tab)
- [Code Review in Claude Code](../02-Claude-Code-CLI/code-review.md)
(opens in new tab)
### Secure source code, end to end
As offensive capability accelerates, the find-and-fix loop has to close faster. Claude runs threat modeling, discovery, verification, triage, and patching as one continuous loop on your codebase, carrying context across every stage so each finding arrives at the fix with its full history.
- [Using LLMs to secure source code](https://www.claude.com/resources/articles/using-llms-to-secure-source-code)
(opens in new tab)
Customer story
Cogent resolves security threats 97% faster with Claude
[Read story (opens in new tab)](cogent.md)
Claude Opus
500+
high-severity vulnerabilities found that survived decades of scrutiny and automated analysis
## Cyber defense powered by Claude, available through our partners
-
-
-
-
-
-
-
-
-
-
-
Frontier capabilities
### Leverage powerful models for defense
Claude reads code carefully, understands real risks, and sustains the long workflows that continuous defense requires. Verified practitioners can request [adjusted safeguards](https://support.claude.com/en/articles/14604842) for dual-use work.
[Learn more (opens in new tab)](https://support.claude.com/en/articles/14604842-real-time-cyber-safeguards-on-claude)
## Anthropic’s commitment to cyberdefense
Frontier AI capabilities are advancing faster than any single team can respond to. Through the Anthropic Cyber Mission, we work with the maintainers, vendors, operators, and public-sector defenders who protect the systems everyone shares.
### Supporting open-source security
The internet runs on critical software maintained by people with limited resources. We scan important projects with Claude, fund the organizations helping maintainers fix what's found, and disclose vulnerabilities responsibly when Claude finds them.
- [Enroll your project in OSS Scanner](http://red.anthropic.com/oss-scanner)
(opens in new tab)
- [Apply for a free Claude Max account for maintainers](https://claude.com/contact-sales/claude-for-oss)
(opens in new tab)
- [Read our CVD policy](https://www.anthropic.com/coordinated-vulnerability-disclosure)
(opens in new tab)
### Defending critical infrastructure
Power grids, water systems, and factories run on technology that often can't be taken offline to patch. Our Critical Infrastructure Defense Program brings frontier Claude models to the consulting firms, security companies, and equipment makers operators already rely on, alongside our research with Pacific Northwest National Laboratory (PNNL) on defending cyber-physical systems.
- [Read about the Critical Infrastructure Defense Program](http://anthropic.com/news/cyber-resilience-initiative)
(opens in new tab)
- [Read about Anthropic and PNNL](../19-Reference/2026-critical-infrastructure-defense.md)
### Advocating for policy that backs defenders
Our Advanced AI Framework proposes policies for binding obligations on frontier labs, Anthropic included, and government authority to block dangerous deployments, alongside investment in open-source hardening and the safeguards that would let frontier cyber capability reach more defenders safely.
- [Read the Advanced AI Framework](https://www.anthropic.com/policy-on-the-ai-exponential/aaif)
(opens in new tab)
## Go deeper on cyberdefense
Everything you need to strengthen your defense posture, from research to implementation guides.
Research
Guides
In the field
TitleDate
- [GLM-5.3 and the spread of advanced cyber capabilitiesDateSeptember 29, 2026](../19-Reference/glm-5-3-and-the-spread-of-advanced-cyber-capabilities.md)
- [Countering misuse of AI: September 2026DateSeptember 10, 2026](https://www.anthropic.com/threat-intelligence-report-september-2026)
- [Discovering cryptographic weaknesses with ClaudeDateJuly 28, 2026](../19-Reference/discovering-cryptographic-weaknesses.md)
- [Measuring LLMs’ impact on N-day exploitsDateJune 8, 2026](https://red.anthropic.com/2026/n-days/)
- [Mapping AI-enabled cyber threats: Insights from the LLM ATT&CK NavigatorDateJune 3, 2026](../19-Reference/attack-navigator.md)
- [Expanding Project GlasswingDateJune 2, 2026](../19-Reference/expanding-project-glasswing.md)
- [Project Glasswing: An initial updateDateMay 22, 2026](../19-Reference/glasswing-initial-update.md)
- [Measuring LLMs’ ability to develop exploitsDateMay 22, 2026](https://red.anthropic.com/2026/exploit-evals/)
- [Anthropic's coordinated vulnerabilty disclosure dashboardDateMay 22, 2026](https://red.anthropic.com/2026/cvd/)
- [Assessing Claude Mythos Preview’s cybersecurity capabilitiesDateApril 7, 2026](../19-Reference/2026-mythos-preview.md)
- [Reverse engineering Claude's CVE-2026-2796 exploitDateMarch 6, 2026](https://red.anthropic.com/2026/exploit/)
- [LLM-discovered 0-daysDateFebruary 5, 2026](https://red.anthropic.com/2026/zero-days/)
- [AI models on realistic cyber rangesDateJanuary 16, 2026](../19-Reference/2026-cyber-toolkits-update.md)
- [Finding Bugs with Claude and Property-based TestingDateJanuary 14, 2026](https://red.anthropic.com/2026/property-based-testing/)
- [Experimenting with AI to Defend Critical InfrastructureDateJanuary 8, 2026](../19-Reference/2026-critical-infrastructure-defense.md)
Titlecontent typeDate
- [Developing Enterprise Frontier Safeguards with our customerscontent typeGuideDateSeptember 1, 2026](../19-Reference/enterprise-frontier-safeguards.md)
- [Getting started with Claude Securitycontent typeTutorialDateOctober 7, 2026](https://academy.claude.com/tutorials/getting-started-with-claude-security)
- [Using LLMs to secure source codecontent typeBlogDateMay 27, 2026](https://www.claude.com/resources/articles/using-llms-to-secure-source-code)
- [Zero Trust for AI Agentscontent typeeBookDateMay 27, 2026](https://www.claude.com/resources/articles/zero-trust-for-ai-agents)
- [Secure the Advantage: A CISO's Guide to Agentic AIcontent typeBlogDateMay 12, 2026](https://claude.com/resources/webinars/secure-the-advantage-a-cisos-guide-to-agentic-ai)
- [Vulnerability Detection Agentcontent typeCookbookDateApril 22, 2026](https://platform.claude.com/cookbook/claude-agent-sdk-06-the-vulnerability-detection-agent)
- [Preparing Your Security Program for AI-Accelerated Offensecontent typeBlogDateApril 10, 2026](https://www.claude.com/resources/articles/preparing-your-security-program-for-ai-accelerated-offense)
- [Threat Intelligence Enrichment Agentcontent typeCookbookDateApril 7, 2026](https://platform.claude.com/cookbook/tool-use-threat-intel-enrichment-agent)
Titlecontent typeDate
- [Bringing the cybersecurity capabilities of Claude Mythos 5 to more defenderscontent typeBlogDateAugust 21, 2026](https://claude.com/resources/articles/bringing-claude-mythos-5-to-more-defenders)
- [Claude Security: Putting Claude to Work for Defenderscontent typeWebinarDateMay 28, 2026](https://claude.com/resources/webinars/claude-security-putting-claude-to-work-for-defenders)
- [How our partners are putting Opus to work for cybersecuritycontent typeBlogDateMay 21, 2026](https://www.claude.com/resources/articles/how-our-partners-are-putting-opus-to-work-for-cybersecurity)
- [How Anthropic's cybersecurity team built a threat detection platform with Claude Codecontent typeBlogDateMay 12, 2026](https://www.claude.com/resources/articles/how-anthropic-uses-claude-cybersecurity)
- [Long Running Agents: How Outtake built a Cyber investigator on Claudecontent typeWebinarDateApril 28, 2026](https://claude.com/resources/webinars/outtake-built-cyber-investigator-claude)
- [Partnering with Mozilla to improve Firefox's securitycontent typeBlogDateMarch 6, 2026](../19-Reference/2026-firefox.md)
## Give defenders an edge with Claude
[Contact sales](https://www.claude.com/contact-sales)[Start building](../04-API-Reference/Other/usage-limits.md)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cyera Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/cyera-qa
Path: 18-Industry-UseCases/cyera-qa.md
# Cyera on making Claude Cowork the front door to 40 tools
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Large
Product:
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Partner:
AWS
Location:
North America
40 tools connected
to Claude Cowork
88% weekly active usage
of Claude
Case Study: Cyera
Read how Cyera scales agentic AI across 1,500 employees with Claude Enterprise.
[Read more](cyera.md)
[Cyera's](https://www.cyera.com/) AI security platform finds and classifies an enterprise's data, mapping what's sensitive, where it lives, and who can access it. Inside the company, everyone has Claude access; R&D using Claude Code primarily and everyone else using Claude Cowork, which Cyera has connected to 40 tools across its stack. We spoke with Joe Tustin, Cyera's Principal Technologist for Applied AI, and Steve Klementowski, VP of AI, about why the company standardized on Cowork, the workflows teams have built with it, and what it takes to bring 1,500 people along.
## Anthropic: Claude Code took off with your engineers first. What happened when it started spreading beyond R&D?
**Joe Tustin, Cyera:** When I joined last year, it was R&D folks internally on Claude Code. I started bringing it over to non-R&D, and the challenge is education: how do you get non-technical people in the terminal? It was great to see them understand where they were from a file directory perspective, but they were scared to run commands and connect to Snowflake through an API. These were all new things for them.
I constantly say that if the only thing you have is a hammer, everything looks like a nail. In this new AI world, to have a toolbox that meets users where they are is incredibly important, so they can know how to use it and it just feels intuitive.
## Anthropic: So what tipped the decision to standardize on Claude Cowork?
**Steve Klementowski, Cyera:** We knew AI adoption was important to the company. We wanted a general-purpose agentic tool so that people could solve their own workflows. And the cat was out of the bag with Claude Code: it started to leak into non-R&D, they saw the promise of it, and they were asking for it. Cyera’s technical teams were already heavy Claude users, so it made the most sense to expand that tool to the whole company. There were some other tools out there, but there was not much for business users.
**Tustin:** I took a first stab at it and found some open-source projects. There's no shortage of code harnesses, but a UI that's not very clearly built by engineers is pretty hard to find. It makes a lot of sense for someone who understands what a routine is or what a cron job is. These things appear obvious, but if you've never done that before, you won't know how to use the tool. Once I saw Cowork, I said to myself, ‘Okay, this meets us exactly where we are.’
## Anthropic: A lot of the tools you've connected already have AI built in. Why route work through Claude Cowork instead of the AI inside each one?
**Tustin:** Claude is now the aggregator. Claude knows everything about me as an employee, and connected to the Snowflake tables and Salesforce data that we already have, all the Google Drive files, all the Slack conversations, along with everything else. Having Claude as the central force between everything, and the context of how they work, makes it much more powerful.
**Klementowski:** It's true of any tool that has AI built in: it's good for working in that tool sometimes. But we've connected 40 tools now to Claude, and we have built four or five homegrown MCP servers. It's tough to replicate that. You can only create so many central focal points.
## Anthropic: You’re at 88% adoption just a month or so after roll out. How did you make that happen?
**Klementowski:** A few things really made it successful. First was investing in employee enablement: about 20 department-specific sessions, office hours twice a week, as well as someone on call from the AI engineering and data side 24/7 to fix pressing issues. We even got creative with a day-long livestreaming session with Joe showing off all these capabilities of Cowork. Executive buy-in was also big, I had the chance to speak at a few all-hands about why we were doing this and when it was happening so everyone was prepared.
## Anthropic: Your marketing team runs more than 1,000 events a year. Walk us through what that looks like inside Cowork.
**Tustin:** Our marketing team runs everything from exec dinners to lunch and learns, all the way up to DataSecAI events, which include hundreds of executives, all over the country. Imagine running more than a thousand events: it’s a lot of spreadsheets and a lot of Slack messages.
A recent one was in New York. Marketing leadership queried all of Salesforce for the tri-state area, every single opportunity, every single contact, created a list of 3,500 people that fit the demographic we're going after, and then reached out to every single salesperson with their list. And now that's reported publicly within the Slack channel for the event. We went from maybe 105 attendee confirmations to over 400 in one day.
## Anthropic: You've also got agents talking to other agents in Asana. How does that work?
**Tustin:** Every week we'd have at least an hour-long meeting going through all the different tickets. Now everyone has their Asana agent, and the person who manages the Asana call, her agent goes out, hits everyone else's agents, and makes sure everything's up to date. That call runs so much smoother now. It saved her around 12 hours a week, which is insane, on top of everything else that she's doing. Communication is flowing, and Claude's doing that heavy lifting.
One thing I'm pushing very hard is that there are no more errors in tickets when they get submitted. I started to see, specifically for the design team, people were not attaching their Figma files, and this ticket that was supposed to be quite easy has now been back and forth four times because I didn't go and add in a URL. Now we have gatekeeper agents that check to see if there are any errors before the ticket is allowed to go into Asana.?
## Anthropic: Those are team systems. What are people building just for themselves?
**Tustin:** One of my favorites is our privacy and GRC analyst. He generates a ton of content, and it's extremely technical, but it becomes outdated quickly whenever a new policy is released, and it invalidates something he posted a while ago that he won’t think to update. Sales reaches out and lets him know that the content is now incorrect. Now he has his Claude agent. Anytime he posts something new, it scans every possible thing that's ever been posted within this domain, calls it out, opens up tickets, and assigns them to him to fix. Something he'd maybe do once a month is now running automatically every week.
**Klementowski:** I have a DM triage that I run manually. It looks through all of my DMs: has Steve responded yet? Does he need to respond? If I need to respond, it will go and do research in my calendar and Google Drive and Notion, past call recordings, and Snowflake, and it will draft a response for me. Then I just go into Slack and hit send. Per run it probably saves me 30 minutes.
## Anthropic: What happened when you opened up data analysis to the whole company?
**Klementowski:** People are going wild doing their own data analytics. It's this pent-up need for the ability to do data analysis. It's really helped scale our analytics team: they focus less on doing the analytics and more on how we provide people the data and the context around the data. Everyone in the company is doing self-service analytics now.
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
## Anthropic: Self-service data analysis usually ends in spreadsheet sprawl. How do you keep it trustworthy?
**Klementowski:** We have a very strong data engineering team that has created a beautiful semantic layer over our go-to-market and enterprise data in Snowflake, which we connected directly to Claude. The data consists of 30 or 40 tables, all very well defined and documented. We have one schema per department, so we can control which tables different departments are getting, and we've implemented role-level security so people can't see data outside of their region.
We also have shared context on how to interpret the data: when we say monthly active users or ARR, what do we mean? We serve that as a Claude skill in every team plugin, so before anyone queries Snowflake, the skill fires and loads the context. We haven't quite cracked context management in Cowork yet, but it seems to be working pretty well.
It does present other challenges, like a proliferation of dashboards, and even with a great semantic layer the interpretation of data can be off. But directionally, if you can do self-service analytics and get something that helps point you in the right direction, that's amazing. That's a very hidden velocity gain for the company.
## Anthropic: What's the internal reception been like? Not everyone loves being handed a new tool.
**Tustin:** The whole spectrum. Some people were already Claude users or using some sort of AI, so once we enabled it, there was a huge spike in users. The other group has been very interesting: it's a new tool and they don't trust it. We hosted 18 hours of livestreaming where people could come in whenever, and we just sat there and worked through problems. People worked with Claude live, and once they had the aha moment, it was, oh wow, I'm now prepped for my next call, and this is a big call.
People are finding it's not that it was never part of their job, but that they never had time to do that part of their job. Once people get to that point where they're like, now I'm creating things because I'm having fun, I think people are enjoying it a lot more.
**Klementowski:** Joe did an amazing full-day session, and the first section was a lot of reps who had never been in an agentic AI tool. So we have that cohort within the company, and we also have AI engineers who know ten times more than I can ever hope to know. It's super hard: how do you let AI fluent employees run while also bringing along the earlier adopters? That's one of the biggest challenges I think we'll continue to face in the next few months.
## Anthropic: Where does this go next for Cyera?
**Klementowski:** Claude Cowork is great for being a personal agent.
**Tustin:** There's different functionality that's required for some more teamwork, like a team agent. One thing I'm seeing often is that for folks who support executives, their agents produce a lot of work. What happens when that person goes on vacation and their laptop isn't open any longer? Maybe there's a graduation process that needs to take place for agents: from an agent one person uses to something the whole business can use without their help. Graduation is an earned process that uses traditional software engineering gates to make sure agents last.
## Anthropic: What advice would you give another company rolling out agentic AI this broadly?
**Tustin:** Really make sure that leaders understand that learning these tools requires time, and that time is either going to come from the work bucket or the personal bucket. We want people to be really proficient at using AI, so we have to invest in enablement.
If you're worried about shadow AI, create a sandbox environment to test in. I don't think shadow AI is a bad metric. It shows you have innovative employees who see the possibilities in front of them.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
### How Artemis helps security teams cut incident resolution time by 96%
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Cyera Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/cyera
Path: 18-Industry-UseCases/cyera.md
# Cyera scales agentic AI across 1,500 employees with Claude Enterprise
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Cybersecurity
Company size:
Large
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Partner:
AWS
Location:
North America
88% weekly active usage of Claude
across roughly 1,500 employees
40 tools connected to Claude Cowork
making one agent the front door to company systems
[Cyera's](https://www.cyera.com/) AI Security platform gives organizations the confidence to embrace AI by making data the foundation of security. It discovers and classifies data everywhere it lives, and knows which AI agents and identities can reach it. Internally, Claude is the default way its 1,500 employees work: Claude Code for R&D, Cowork for everyone else.
## With Claude, Cyera:
- Reached 88% weekly active usage of Claude across roughly 1,500 employees
- Connected 40 tools and seven homegrown MCP servers servers to Claude Cowork
- Opened self-service data analytics to the whole company over a governed Snowflake semantic layer
- Cut daily triage of its internal Ask Claude channel from five or six hours to roughly 30 minutes
- Gave its legal team a Cowork plugin with 20 playbooks that pre-reviews inbound NDAs
## The challenge
## Everyone wanted what R&D had, but not the terminal
Most of Cyera's employees could see what agentic AI was doing for the engineering org and didn’t have access themselves. Claude Code had spread across most of R&D, and the engineers driving that adoption began teaching go-to-market leaders to install it. A few took to it; most stalled at the command line.
"I spent a lot of time teaching non-technical folks how to get into the terminal," said Joe Tustin, Principal Technologist, Applied AI at Cyera. "It was great to see them navigate their computers using the command line and understand where they are from a file directory perspective, but they were uncomfortable to run commands and connect to Snowflake through an API. These were all new things for them."
Cyera's own customers show where that leads: employees without an AI tool at work find one anyway, without their security team’s oversight. "Saying no AI is not a strategy," Tustin added. "You end up with people that use AI on their own, completely outside their company’s network. If you're worried about shadow AI, you need to give them a sandbox environment to test in."
Q&A: Cyera on Claude Cowork
Read how Cyera uses Claude Cowork as the front door to 40 tools.
[Read more](cyera-qa.md)
## The solution
## One governed agent connected to 40 tools
The team considered building its own wrapper around Claude Code, an app it would maintain and push to laptops, and surveyed the open-source projects appearing around agentic AI. Everything required an engineer at the keyboard: the interfaces made sense to someone who already knew what a cron job was, but at the time there was little else built for business users.
The answer was Claude Cowork. "We knew we wanted a general-purpose agentic tool so that people could solve their own workflows," Cyera VP of AI Steve Klementowski said, and Cowork put that capability into an approachable interface for the company to use.
“I test as many models as possible,” Tustin said. “I look for how models keep the thread through the task and how it handles arriving at crossroads—does it take the distraction bait or evaluate when to stop? Claude holds context, follows instructions, and has been consistent as my daily driver.”
The Cyera team paired that intuition with concrete measures.
“One thing that doesn't get talked about enough is model knowledge cutoff dates: the time elapsed between the first day of the models’ training and when the user is interacting with it,” Tustin said. “Claude Opus 5 has the most recent training data of any major model. That matters because when the model already knows about a recent API change or a new library version, you skip the step where you have to explain it. That new information is exactly where models get in trouble and trapped. It prevents delays, wasted time, and tokens.”
Cyera then connected Claude to Slack, Salesforce, Asana, Google Drive, Notion, and dozens of other systems. "We've connected 40 tools now to Claude Cowork, and we have built four or five homegrown MCP servers," he added. "It's tough to replicate that. You can only create so many central focal points."
The wiring came with rules. Before rollout, the team ran data-mapping exercises: which systems Claude would connect to, which contained production data, and how Cyera would maintain observability.
To solve questions about access, Cyera relied on what Tustin calls "Cyera on Cyera": using its own platform to map who could reach which Snowflake tables, then re-scoping permissions where needed. A rollout to 1,500 employees raised the stakes: opening analytics company-wide put Snowflake in front of people who had never queried it. Plus, while Cyera's research across 2.4 million workers found employees typically access only 4% of the data they're granted, agents can use whatever their permissions allow. To make the newly governed data usable, the data engineering team built a semantic layer of 40 documented tables by department, paired with a built-in skill on company-specific definitions and conventions.
After a brief pilot to iterate on feedback from cross-departmental leaders, Cyera’s AI team rolled out Cowork to the entire company in just 17 days. A full day of livestreaming showing off the tool’s capabilities, twice weekly office hours, and 20 dedicated sessions for specific departments all helped drive rapid adoption of Cowork. So did close partnership with the data and RevOps teams to make sure the tool would provide actual value to a wide range of employees.
“We had to do a lot of work with the system and business owners for each system we connected to in order to understand what people wanted to use it for, what type of data they needed, and how Claude could access it,” Tustin said. “So that was a huge unlock.”
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
## The outcome
## 88% of the company, every week
Weekly active usage of Claude Enterprise across Cyera's 1,500 employees has reached between 88%, including the newest hires. "We had someone three weeks into the job respond to a 60-page RFP using Claude to give it an initial pass," Klementowski said. Behind the number, the workflows share a shape: an agent takes the repetitive first pass, a person reviews before anything ships.
Employee questions about Claude flow into an internal Ask Claude channel. A scheduled task checks it about every 30 minutes, reads new messages against Cyera's knowledge bases and past answers, and drafts replies for the owner's review, turning five or six hours of daily triage into roughly 30 minutes.
On the marketing side, the team runs more than 1,000 events a year, from CISO dinners to DataSecAI gatherings with hundreds of executives. Ahead of a New York event, the team used Cowork to query Salesforce for every tri-state opportunity and contact, build a 3,500-person list matching the target demographic, and reach out to every salesperson and their manager. Registrations went from 105 to more than 400 overnight. The team's Asana tickets and requests used to get reviewed in a weekly meeting that ran an hour or more, and bounced back and forth when a Figma file or a URL was missing. Now every member has an Asana agent: gatekeepers catch the missing pieces before a ticket is submitted, and the marketer who runs the review has an agent that polls the rest to keep everything current. "It saved her maybe 12 hours a week, which is insane," Tustin added.
Sales took the same idea to outreach. BDRs build targeted prospect lists for upcoming events and webinar follow-ups, then draft with a skill built from the top performers: intros that "memorialize the best work from the best BDRs," reach Gmail in minutes instead of hours. "It's not only a time-saving thing," Klementowski noted. "It's also trying to drive quality improvements."
The legal team launched a Claude plugin with 20 playbooks on day one. Inbound vendor NDAs get assessed against Cyera's positions, whether terms overstep or run too weak, with response bullets drafted for a lawyer to review and send.
Individual workflows stack underneath the team ones. Cyera's privacy and GRC analyst pointed an agent at his own back catalog: whenever he publishes something new, it scans everything he has ever posted in the domain, flags what newer policies have invalidated, and opens tickets assigned to him. A cleanup he'd get to maybe once a month now runs every week.
Klementowski runs one too: a DM triage that reads his Slack messages, checks whether he has replied, researches his calendar, Google Drive, Notion, past call recordings, and Snowflake, and drafts responses he sends with a click, saving up to 30 minutes per run.
The broadest effect runs through Snowflake. "Everyone in the company is doing self-service analytics now," he added, and the analytics team spends less time producing reports and more time improving the data and context people query against.
The same reallocation shows up company-wide. "People are finding it's not that it was never part of their job, but they never had time to do that part of their job," Tustin explained. "Once people get to that point where they're like, now I'm creating things because I'm having fun, I think people are enjoying it a lot more."
With access solved, attention turns to what teams do with it. "Learning these tools requires time in them, so we have to invest in enablement." Klementowski said. “Now we're focusing on the most strategic projects that we can take on, and how we can help level up our teams.”
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Kai delivers preemptive exposure management with Claude
### How Artemis helps security teams cut incident resolution time by 96%
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Decagon Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/decagon
Path: 18-Industry-UseCases/decagon.md
# Decagon delivers white-glove customer service at scale with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
70% reduction
in over-inferencing rates
98% positive
developer feedback on AI comments
Decagon, a software platform that powers customer support, uses Claude to create AI agents that deliver hyper-personalized, 24/7 customer service. By integrating with existing ticketing systems and customer databases, Decagon allows enterprises across diverse industries to provide white-glove support at scale, handling simple inquiries to complex processes that previously required human agents.
With Claude, Decagon:
- Reduced over-inferencing rates by 70%
- Powers support for both B2B and B2C companies across multiple industries - from consumer platforms like Eventbrite to business software like Rippling
- Sees higher customer satisfaction due to Claude's ability to follow complex instructions and policies exactly
- Decreased their own customer support volume, freeing up times and resources for growing their business
## Delivering AI-powered support that doesn't feel like AI
Decagon addresses a critical challenge for enterprises: providing affordable, high-quality, personalized customer support. Traditional automated systems frustrate customers with irrelevant help articles or generic responses. As Ashwin Sreenivas, CTO and co-founder of Decagon, explains, "Most automated solutions either point you to a generic help article or give you a list of steps to follow. Even recent AI-powered tools feel impersonal and put the burden on the customer to do all the work. We saw an opportunity to create something that truly acts like a skilled support agent - understanding your specific situation and taking care of everything for you."
## Proven excellence in navigating business logic and enterprise security
After evaluating various AI models, Decagon selected Claude for its ability to digest and act on complex instructions and for its enterprise-grade security. "Claude is uniquely skilled at understanding and following intricate, multi-step processes with high accuracy," says Sreenivas. "It can navigate the nuanced business logic of each company's support processes, while catching potential errors before they happen."
## Flexible, reliable AI that customers use a million different ways
Thanks to Claude, Decagon's customers are deploying AI agents that adhere to their policies and practices with remarkable accuracy, representing their brand voice with high fidelity in every interaction. Substack, a self-publishing platform, uses agents to assist writers with platform-specific questions, troubleshoot publishing issues, and explain monetization options. Rippling, a back-office platform for small businesses, replaced their automated decision-tree logic with a Claude-powered agent to guide clients through complex HR and payroll processes while ensuring compliance with local regulations.
With Claude, end-users resolve issues without human intervention in most cases. Sreenivas explains, "It's not just about answering questions - our AI agents actually complete tasks for customers. Rather than giving instructions for a refund, the agent checks your eligibility, processes the refund through the payment system, and handles all the steps a human agent would have done. From the customer's perspective, it's as good as talking to a skilled support representative."
## The future of personalized support across the customer journey
Decagon sees AI-powered support as the start of a broader revolution in customer experience. Sreenivas says, "We're in the business of understanding how organizations want to interface with their customers. Once we understand that core DNA, we can help scale it across every touchpoint." Beyond basic support, Decagon envisions AI agents that proactively guide customers to success, educate prospects, seamlessly handle sales qualification, and accelerate onboarding. By automating routine interactions, these AI solutions enable employees to focus on building relationships and growing the business.
Looking ahead, Sreenivas envisions a future of universal personalized service, saying "For consumers, the impact will be transformative. Everyone will have access to hyper-personalized, on-demand support - even at 2AM on Christmas morning. For businesses, it's a game-changer because they can finally give all customers a white-glove experience without breaking the bank. And for support agents, it's a positive shift. They can move away from repetitive questions and focus on what humans excel at - building relationships and solving complex problems that require empathy and nuanced understanding."
With Claude's help, Decagon is working to make this vision a reality for businesses of all sizes across diverse industries. By combining Claude's advanced capabilities with their deep understanding of customer interactions, they're not just improving support - they're transforming how businesses and customers connect, one conversation at a time.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Deepgram Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/deepgram
Path: 18-Industry-UseCases/deepgram.md
# Deepgram ships 4–10x more durable code with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
4–10x durable code output
from regular and power Claude users vs. non-users in an internal cohort study
Minutes to triage customer incidents
compared to multi-day back-and-forths, with agents that verify their own diagnoses
[Deepgram](https://deepgram.com/) builds the speech models that let software hear and talk: real-time speech-to-text, text-to-speech, and a Voice Agent API with Claude built in. It also rebuilt its own engineering on Claude, end to end.
## With Claude, Deepgram:
- Produces 4–10x more durable code output among regular and power Claude users than non-users, per an internal cohort analysis
- Cut customer incident triage from multi-day back-and-forth to minutes
- Runs roughly 95% Claude-written code on its most productive engineering team
- Documented 3–5x gains on team projects, with individuals reporting more than 2x on routine work
- Migrated the entire company to Claude Enterprise with SSO, centrally managed compliance, and organization-scoped MCP allowlists
- Replaced roughly 80% of its legacy research stack with a new agent-native environment
## The challenge
## A product surface outgrowing human-speed workflows
Deepgram's engineering surface is enormous: inference, APIs, SDKs, billing, integrations, infrastructure, and apps. Traditional workflows couldn't cover it fast enough. "Our competitors and startups we haven't even heard of yet are building AI-native now, and the cost of code generation is approaching zero," said Kris Efland, Deepgram's VP of Engineering. "If we don't ship it, someone else does, and customers follow whoever ships."
Incident triage showed the cost most plainly. When a customer reported a spike in text-to-speech errors, a Deepgram engineer pulled logs and metrics by hand, pieced them together, and wrote a response, often over a multi-day back-and-forth. The data lived in five places, and the engineer fielding the report wasn't always the one who owned the affected service.
Claude adoption, meanwhile, was outrunning any official plan: engineers moved from personal API keys to out-of-pocket Claude Max subscriptions. "If your best people are paying out of pocket to get around your limits, you've already lost more than the license would've cost," Efland said.
Claude for Statrtups
Join the founders building on Claude. Access community and resources to accelerate your growth.
[Read more](../15-Claude-AI-Features/programs-startups.md)
## The solution
## A bake-off, a cohort study, and a hard cutover to Enterprise
The conclusion was to rebuild as an agentic company or get out-shipped, an effort Deepgram calls DG2. The rebuild started with data: a real-world bake-off of Claude Code against other coding agents. What mattered most was raw model quality on Deepgram's Rust, Python, and infrastructure-as-code codebases, fit with existing internal tools, ability to verify its own work, and zero-friction access for every engineer. “The model is just better, full stop," said one of Deepgram's power users after Claude Opus 4.6 arrived. “Everything else is moot.”
An internal analysis grouped developers by Claude usage and tracked how often code was later replaced; code that stayed in the codebase counted as durable. Regular and power Claude users produced durable code at roughly 4–10x the rate of non-users, while the heaviest use drove about 9x higher churn. So Deepgram set test-coverage standards for Claude-generated code higher, not lower.
Formalizing engineer access meant a hard cutover to Claude Enterprise in mid-2026. Deepgram handles customer data under HIPAA, SOC 2, GDPR, PCI-DSS, and CCPA, so it requires Enterprise licenses where training is off by default and not changeable by users. Retention, tool permissions, and MCP allowlists are centrally managed; new-hire accounts are auto-issued before day one.
The commitment outlasts any single release. "Claude is the only frontier model where the surrounding system is good enough that we've reshaped our own infrastructure around it," Efland said. Deepgram open-sourced a terminal API so agents could drive terminal I/O directly, changing its tooling to suit the agent rather than the reverse. Code review runs through Claude on rubrics that encode where each project sits in its lifecycle, with explicit instruction not to block on nits while staying alert to security issues. Claude also runs in Slack for ambient briefings and standup recall. "The differentiator is the ecosystem with Claude Code, Cowork, MCP, skills, and subagents,” Efland said. “These create so much more than value any single model's ceiling. That's a depth of integration we haven't reached with any other provider."
## Solve a problem once, ship it as a skill
The default engineering loop runs through Claude Code: start in plan mode, iterate until it's right, then let Claude execute and verify. Claude Code connects over the Model Context Protocol (MCP) to the systems engineers already live in, from Slack and Asana to GitHub and Grafana, and drives daily CLI work. All of it runs on a CLAUDE.md file and a few slash commands. "A tight setup beats elaborate configs all day long," Efland explained.
When a solution is reusable, it becomes a SKILL.md in the shared deepgram/agents repository for the whole company to use and improve. Non-coding work runs the same way: Slack messages become Asana tickets or incident investigations.
Underneath, Opus, better at tool use, handles heavy coding and reasoning, and Haiku covers high-volume automation. Claude shows up on the product side too: the Voice Agent API pairs Deepgram's own Nova, Flux, and Aura voice model with Sonnet on the Advanced tier and Haiku on Standard as its reasoning step, with end-to-end latency under about 700ms.
## Multi-agent support for customers
One engineer, Jake, built Deephive, an in-house multi-agent support system, using Claude Code. A central Opus-class agent reads a problem and spawns parallel, read-only Sonnet-class workers that pull context from Slack, DevRev, Notion, GitHub, and Asana, then synthesize a diagnosis and draft internal handoffs and customer replies. Anything sent or changed needs human approval. Deepgram supports its top accounts this way, Anthropic among them, moving from root cause to pull request in hours and to GPU-spec recommendations in minutes.
The clearest moment was a sustained text-to-speech degradation a customer reported. A Deepgram engineer pointed the incident-response skill, Claude Code with Loki and Prometheus access, at the problem. It came back with the correct diagnosis, a low-baseline server-side stream error, not an outage, and the exact client-side fix, reconnect-on-1011, correcting the engineer's earlier guess. The reply went out signed "Sent using Claude."
"Getting 'water through pipes' is easy now,” Efland said. “Getting all the bugs out still requires reading the code.” Every production change carries human sign-off; every deliverable has one responsible human.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## Shifting from writing to validating code
With Claude built into daily engineering, regular and power Claude users now produce 4–10x the durable code of non-users, and incident triage that once ran multi-day returns verified root causes in minutes.
Deepgram's restaurant and drive-thru team, its most productive group, runs roughly 95% Claude-written code; one new hire shipped 40+ substantial pull requests in six weeks. Company-wide, new hires onboard in hours and days, not weeks. The research team replaced roughly 80% of its legacy stack with an agent-native environment; porting models to new hardware is now routine. Non-engineers stand up tools too, from ops reconciliations to MVP apps in days, and recruiting uses Claude Code for its applicant surge. Together, these workflows run on the same skills and MCP infrastructure, expanding Deepgram's capacity to build and support its voice AI products across engineering, research, and customer support.
Cheap code generation moved the constraint to validation, so Deepgram writes more tests, not fewer, and engineering shifts from writing code to defining behavior and reviewing results. "The future is agents driving not just code authoring but infrastructure, deployment, testing, and support triage,” Efland said, “with humans in the loop to defend product integrity as non-negotiable.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Delight.ai Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/delightai-qa
Path: 18-Industry-UseCases/delightai-qa.md
# Inside Delight.ai’s AI/ML team: Building internal tools with Claude Code
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Partner:
AWS
Location:
North America
1 week → 1–2 days
Time to fix and redeploy a production AI agent issue
Every customer deployment regression-tested
through Claude Code-built internal tooling
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
[Delight.ai](http://delight.ai) builds AI agents for customer support on top of Sendbird's messaging, voice, and video infrastructure, which handles 7 billion monthly conversations for enterprise companies. With Claude as its primary model, its AI concierge resolves complex, high-stakes interactions across retail, travel, B2B SaaS, and marketplaces that previously needed human escalation.
We sat down with Clara Park, a software engineer on Sendbird's AI/ML team. Using Claude Code, she builds the internal tooling that gets every customer's agent ready for production.
## Anthropic: For people who aren't familiar with Delight AI, what does the product do, and where does Claude Code fit into your team's work?
**Clara Park, Sendbird:** We deploy AI agents for companies like Mixpanel and on-demand services across retail and travel, handling high-volume conversations around subscription changes, order support, and the kinds of edge cases that used to get escalated to a human. Claude is one of the primary models powering those agents. On the AI/ML team, Claude Code is also what we use to build the internal tooling that gets every Delight AI deployment ready for production. We've essentially built our whole debugging and regression testing workflow on Claude Code. It lets us test agents at scale and catch issues before they reach customers, which we couldn't really do before.
## After Claude Code, the time to fix a production AI agent issue dropped from about a week to one or two days. Walk us through what changed.
**Park:** AI agent conversations are never perfect, and errors like wrong pricing or incorrect legal language would demand an immediate fix. After an agent goes into production, it used to take us about a week to fix issues, test, and deploy. Now it takes just one or two days max. The week was mostly manual work. Every AI engineer had their own Python notebook for generating test conversations and labeling them, which was inefficient. After we integrated everything into one tool all the engineers use, the time dropped. If we see a conversation in production with issues now, we can fix it directly.
Since adopting Claude Code in November, our weekly pull request creation and PR merge counts have roughly doubled. In early November, we had around 700 PRs created and 600 merged per week; by May, we were closer to 1.6K PRs created and 1.3K merged per week. This also aligns with our Claude Code token usage growth.
## How has Delight.ai’s approach to AI evolved to get to where you are now?
**Park:** Early on, our agents were plain RAG chatbots. Then the industry moved into a deflection era, where the goal was keeping tickets away from human agents, with AI resolving the simple ones. As models got better at tool calling, longer context, and reasoning through multi-step problems, our agents evolved to covering the full lifecycle of a request. For example, a customer comes in to change their plan, realizes they were overcharged last month, and wants to update their payment method. The agent handles all three in one conversation.
Anthropic: You're running a multi-model architecture. How do you decide which model handles what?
**Park:** Different tasks have different criteria. During support conversations, we run safeguards against prompt injection, like someone falsely claiming a paid membership is free, for example. After the conversation ends, we run a separate analytics pass: classifying topics, analyzing sentiment, and checking for hallucinations.
The tradeoffs shift depending on the task. Summary generation needs to be fast. Hallucination detection can afford to be slower, but accuracy matters more there. We maintain an internal test set built from real examples of the behaviors we care about: hallucinations, out-of-scope handling, and intent classification edge cases. Whichever model performs best on a given task is what we use.
## You've built a system that clusters issues from production conversations and surfaces AI suggestions to customers about what to fix. Why Claude Opus for that work?
**Park:** Analyzing production conversations is genuinely complex work. As an engineering team, we cluster issues by topic across thousands of conversations, then generate suggested fixes. Not one-off patches, but general improvements the customer can act on. That output goes directly to the customer, so it has to be right. We tested lower-cost models first. They produced repetitive labels and kept surfacing minor issues while missing the critical ones. For a multi-step pipeline like that (cluster, synthesize, recommend) where the result is what the customer sees and acts on, we needed a model that could hold the whole thing together. That's why we use Opus 4.8.
## Walk us through the internal tooling your team has built with Claude Code.
**Park:** The first is a conversation debugger. When an agent has a problem in production, the tool fetches the conversation log, surfaces the system prompt, and shows us expected versus actual behavior side by side. We run that analysis through Opus to pinpoint where to fix it. The second is our regression testing tool. You give it a user persona and a scenario to test, and it automatically generates conversations and runs them at scale. We use it to validate every customer's agent before it goes into production. After that, the customer's own QA team runs through it and gives us the go-ahead to ship.
## Beyond the tools, how has Claude Code changed your day-to-day as an engineer?
**Park:** Volume, mostly. Before, I could get through one or two tickets a day. Now I can hand something off to Claude Code, step away, and come back when it's done. It's also changed how I approach architectural decisions. I used to take those straight to my manager or a senior engineer. Now I work through them with Claude Code first and come to the conversation with options already on the table. That's been genuinely useful.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## What does Delight's infrastructure look like behind the scenes?
**Park:** We run Claude on Amazon Bedrock and the direct Anthropic API as peer routes. An internal proxy picks between them per request based on real-time latency, error rates, and capacity. Whichever path is responding faster and cleaner gets the request. Rate limit errors are critical for us: customers buy an AI agent specifically because they want 24/7 support, so any gap there is a product failure.
Bedrock is valuable because it gives us additional enterprise-ready infrastructure, regional flexibility, compliance alignment for some customers, and another capacity path for reliability.
Running both paths improves reliability in two ways. It gives us provider-level redundancy, so a slowdown or throttling event on one route doesn't automatically reach the customer. And it gives us more regional and infrastructure flexibility than running on a single path. On the integration side, once a model is set up, adding a new version is straightforward. We update the model name, set parameters for new features like extended thinking, and we're running.
## Has the Claude Platform shipped any capabilities recently that impressed you?
**Park:** The [advisor tool in Claude](../04-API-Reference/Agents-Tools/agents-and-tools-tool-use-advisor-tool.md) launched last month. A faster, cheaper model handles the work from start to finish. When it hits something too complex to figure out on its own, it pauses, consults Opus, gets a plan or a correction, and keeps going. Opus only steps in at the hard moments, not for every response.
That was exactly what we were trying to build ourselves. For lighter tasks, you don't need Opus on every turn. But for genuinely complex queries, you need that reasoning power, and we wanted a system that could tell the difference automatically. It solves the exact problem we were going after.
## What's next? Where is the team taking this?
**Park:** The biggest is what we call Zero-Touch Improvement, which is really AI improving AI: the agent learns continuously, customers can see what's going wrong and why, and fixes happen without a human in the loop. Today they have to come to us to diagnose and deploy a fix. We want them to own that themselves.
Voice is the other push, where latency isn't just a metric, it's the product. A small delay breaks the feeling of a real conversation.
Finally, there’s memory. Most agents in the market still start every conversation from zero. When a customer comes back, the agent should already know their history and what's been resolved. That's the shift from a support interaction to a relationship with the brand.
Claude Code on the web
Delegate coding tasks directly from your browser. Kick off multiple sessions in parallel across repositories, with real-time progress tracking.
[Read more](https://claude.com/resources/articles/claude-code-on-the-web)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
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## Products
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- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
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- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Delivery Hero Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/delivery-hero
Path: 18-Industry-UseCases/delivery-hero.md
# How Delivery Hero's agent merges 100+ pull requests a day with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Partner:
Google
Location:
EMEA
\>100 merged pull requests per day
From Herogen, Delivery Hero's autonomous software delivery agent
85% success rate
Most tasks completed with zero to one developer interactions
[Delivery Hero](https://www.deliveryhero.com/) operates in about 65 countries, connecting customers with restaurants, grocery stores, and shops through local brands. The company's tech teams are spread across dozens of these regional operations, many of which were independent startups before being acquired, each with its own cloud providers, programming languages, and engineering culture. When Delivery Hero centralized its developer platform, it needed a way to give thousands of engineers access to the best AI models without months of procurement delays. Google Cloud provided that path, and Claude quickly became the model of choice.
## With Claude, Delivery Hero achieved:
- \>100 merged pull requests per day from Herogen, Delivery Hero's autonomous software delivery agent, about 9% of all PRs
- 85% success rate on assigned tickets, with most requiring zero to one developer interactions
- 18x the original quarterly goal for merged pull requests in Q1 2026
- Cross-repository changes across hundreds of codebases, previously a multi-day effort, completed in minutes
- 95% Claude model usage across central engineering teams
- A 9-to-2 preference for Claude over the next closest option in a survey of the company's CTO group
## The challenge
## Centralizing engineering across a global network of teams
Since its founding in 2011, Delivery Hero has brought local delivery leaders into a global group of brands that now processes over 11 million orders daily. For years, each of these local brands ran with near-total autonomy over technical decisions. That approach worked during hypergrowth, but as the company began centralizing around 2021, it created a problem: every team had different build systems, different infrastructure setups, and deeply held preferences about all of it. Some teams still had traditional structures with strict distinctions between developers, testers, and system administrators. Others had adopted cross-functional teams that owned, tested, and operated everything they built.
"There's always a certain history and attachment to whatever engineers have at the moment," said Rodrigue Schäfer, Vice President of Platform at Delivery Hero. "Convincing everybody that a global developer platform might be a good idea took around a year and a half."
The challenge extended to AI tooling. Starting in mid-2024, Delivery Hero entered an experimentation phase, allowing different teams to pilot different solutions. The results were promising across the board, but the decentralized approach made it hard to measure success consistently or push for adoption at scale. Many engineers within the platform organization remained skeptical about the competitive edge of agentic engineering until late 2025, when a new generation of models changed what was possible.
Claude on Google Cloud
Build advanced AI agents with Claude on Google Cloud.
[Read more](../04-API-Reference/Other/partners-google-cloud.md)
## The solution
## Selecting Claude on Google Cloud
Delivery Hero centralized its approach using Google Cloud, which hosts Claude and other AI models as a managed service. The company needed a way to give engineers across the entire organization access to the same models without locking them into a single tool, and without months of procurement delays for each new integration. "The tooling itself wasn't the main driver of the success of agentic engineering," Schäfer said. "The main driver was the new models that were substantially better in terms of quality."
Google Cloud solved the access problem. By placing a proxy called LiteLLM in front of the platform, Delivery Hero could route engineers to the best available models regardless of which coding tools they preferred. "Google Cloud allowed us to set up a proxy and give our engineers choice by offering all Google Cloud models, hooked up with whatever tools they use," Schäfer said. "This combination lets us move forward with the newest models. Otherwise, we might need to wait several months."
Once the infrastructure was in place, the preference became clear. A survey of Delivery Hero's CTO group showed nine votes for the Claude setup versus two for the next closest alternative. Usage data confirmed the pattern: across the company's central engineering teams, Claude models account for roughly 95% of all LiteLLM requests.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## Herogen: an autonomous agent for software delivery
The biggest product to emerge from this infrastructure is Herogen, an autonomous software delivery agent built on Claude Opus 4.5 as its primary coding model. The origin was scrappy, reflecting Delivery Hero’s approach to intrapreneurship. "We had a strong belief in this product and the technology," Schäfer said. "We pulled in a principal engineer and two staff engineers and put them on this as a virtual team, self-funded within my organization.”
Herogen picks up tasks assigned through Jira, writes the code, runs and iterates on tests, then submits the result as a pull request, a proposed code change for review. A "council of agents" that includes both Claude and Gemini reviews the code from different perspectives before a human does a final check. Using multiple models for review is intentional: it reduces the chance that blind spots in any single model's training data slip through.
The team shipped an MVP with a single merged pull request in Q4 2025. From there, the trajectory was steep. "Our goal for Q1 was 100 merged pull requests," Schäfer said. "We met that before we went GA in February. Then we set 500, met that, doubled to 1,000, met that. We ended the quarter at 18 times the original goal."
Herogen now processes more than 100 merged pull requests per day, a volume that Schäfer noted is what a typical engineer produces in an entire year. Only about 15% of the company's engineers are using it so far. The agent is particularly effective at tasks that span large numbers of code repositories: infrastructure configuration updates and refactoring work that would otherwise require an engineer to open each repo individually. Schäfer's team has seen pull requests that refactored over 50 files in a single repository.
"Agentic engineering replaces rigid programming syntax with the fluidity of natural language,” Schäfer explained. “By embedding this technology into the heart of our software delivery via Herogen, we have moved the primary interface to the change request itself. This allows our engineers to lead with intent rather than code, liberating them to focus on high-level innovation and complex problem-solving. It's about achieving quality as high as possible and going toward zero interactions with developers.”
Claude Code fills a different role alongside Herogen. Where Herogen is designed for autonomous task completion on existing code, Claude Code supports engineers in more exploratory work: building new projects from scratch, experimenting with design approaches, and features that benefit from back-and-forth between the developer and the model. Schäfer described the relationship as one of "symbiosis between the engineer and the agent." One team used Claude Code to overhaul a design system across 100 UI components, a task that would have taken an engineer at least a week. Claude Code finished it in minutes.
## Looking ahead
Schäfer is set to expand Delivery Hero’s Herogen team and raise its year-end ambitions significantly. The roadmap includes coordinating changes across multiple connected services, Slack integration for human handoffs, and the ability for engineers to call Herogen into existing pull requests. Beyond Herogen, Schäfer is building a dedicated team that will provide a Claude-based tool stack tailored to Delivery Hero's internal infrastructure, with built-in context for connecting to the company's payment APIs, order APIs, and proprietary infrastructure definitions. The goal is to deploy Claude to approximately 50% of its over 4,000 engineers.
Schäfer is also candid about what comes next. As agentic engineering accelerates the development phase, the constraint shifts downstream. "If you churn out five times more changes to your production environment, you will have five times more incidents if the change failure rate remains at the same level," he noted. The team is investing in agent-driven operations and safer rollouts alongside expanding what Herogen can build.
"Every fifth pull request that's merged, we want that to be done by Herogen in 2026," Schäfer said. "It's a very ambitious target, but we're betting on the improvement in LLMs, especially in Claude, to help us with that."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Descript Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/descript
Path: 18-Industry-UseCases/descript.md
# Descript brings creative taste to agentic video editing with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
13–23% higher intent adherence than leading competitors
Claude Opus 4.6 outperformed other frontier models on Descript's evaluation criteria for translating creative intent
Two thirds of users select a Claude model in Descript’s agent
Descript also ships Claude Sonnet as the default model for its agent
Descript makes video editing work like editing a document: users change the text, and the video updates to match. Last year, the team launched Underlord, an AI agent powered by Claude, that automates complex edits users would otherwise do manually. In January 2026, Descript shipped major updates to Underlord, with Claude Sonnet 4.5 as the default model for self-serve, and Opus 4.6 for enterprise customers.
## With Claude, Descript achieved:
- 13–23% higher intent adherence for Claude Opus 4.6 over leading frontier models in internal evaluations, measured across 100+ real-world test cases
- Two-thirds of models manually selected in the model picker are Claude models
- 9% higher export rate for agent users compared to non-agent users, with nearly 50% more edits made per export demonstrating a deeper creative process
- 46% higher free-to-paid conversion among users who engaged with Underlord compared to otherwise active free users who did not
- 30%+ of all Descript projects now using its agent Underlord at some point in the project lifecycle
- Integration of new Claude models in as little as half a day
- Opus 4.6 outperformed other frontier models on Descript's "Do What I Asked" evaluation criteria, which measures how well the model translates a user's creative intent into concrete editing actions.
## The challenge
## From workflows to an open-world agent
Descript's AI journey didn't start with agents. The team initially built structured AI workflows: features like "Edit for clarity" or "Create clips" that ran through predetermined orchestration steps, using an LLM as an API call within a fixed pipeline. Descript first integrated Claude in mid-2024 for these workflows, where it excelled at understanding the flow of content and creating compelling clips from longer videos.
These workflows worked for their specific use cases but broke down at the edges. The old system had hard-coded pipelines for specific tasks: "Edit for clarity" would chunk a script, send it to an LLM, and batch-apply cuts. But if a user wanted something slightly different, like targeting only a few paragraphs for edits, or putting edits in a new composition instead of changing the original, the rigid orchestration couldn't accommodate it. "Sometimes users would want something that was a little bit different, and even with an open prompt box, it just wasn't going to work,” said Rachel Bloch Mellon, Head of AI Engineering.
Claude Platform
Use the Claude API to create new user experiences, products, and ways to work with the most advanced AI models on the market.
[Read more](https://www.claude.com/platform/api)
## The solution
## Selecting Claude for creative intent
Building Underlord as a fully agentic system meant the underlying model needed to reason about creative intent, coordinate dozens of tools, and make judgment calls about narrative flow.
Descript evaluated frontier models using an internal framework built around three dimensions: "Don't break things," "Do what I asked," and "Do it well." The team ran more than 100 test cases drawn from real user queries, weighted toward nuanced and difficult edits. Each test is scored by an LLM-as-judge that the team has calibrated against human reviewers. Opus 4.6 outperformed other leading frontier models by 13–23% on intent adherence, with corresponding advantages on quality.
That first dimension—whether it preserves the integrity of the user's project—mattered most. Users are far more tolerant of Underlord not quite nailing their creative preferences than of it overstepping, the team shared. "The degree of anger you see when people say 'it did too much' is much greater than when it didn't quite get the taste right," said Aleks Mistratov, Head of AI Product.
A lot of video editing comes down to taste. "We've found that Claude models do a better job converting very vague and high-level descriptions of taste into concrete edits that are holistically aligned with the user's intent," said Mistratov. "This produces more polished final videos with less required direction from the user."
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## The outcome
## How Underlord with Claude changes the editing process
Descript offers all three Claude model tiers through Underlord's model picker: Sonnet models as the default for most users, Opus for enterprise customers who prioritize quality, and Haiku for fast, iterative sessions. More than two thirds of Underlord users default to or select a Claude model.
The advantages show up most clearly on tasks that require creative reasoning. A user uploads a hypnotherapy recording and asks Underlord to recommend where to lengthen or shorten pauses for therapeutic effect. A podcast host provides a detailed list of audio refinements: adjusting music transitions, balancing levels between speakers, adding chapter markers. "Opus outperforms the other leading models on those sorts of things," said Mistratov.
The collaborative workflows are where Underlord really comes alive. A user might ask: ‘Can you highlight parts of the script where an infographic might help me deliver my point?’ Then they review the suggestions and push back where they disagree. "Those types of collaborative workflows were impossible with one-shotting and workflows, and are far more possible now with the agent," Mistratov said.
Descript's philosophy is that Underlord should be a "co-editor to assist in creation, rather than a tool that can one-shot to a final result." That keeps users in the director's chair while Underlord handles the tedious work. "There is so much more of a positive reception of cutting out the drudgery, but keeping the user and the creator in control," Mistratov said.
The numbers tell a similar story. Agent users export at an 8.6% higher rate than non-agent users and make nearly 50% more edits per export, suggesting Underlord isn't replacing the creative process but deepening it. Over 30% of Descript projects now involve agentic editing at some point in the project lifecycle.
## Looking to the future
Descript's thesis was that building a generalized agent with broad context and low-level tools would let them ride improvements in frontier model intelligence. That bet has paid off: when Descript upgraded from Opus 4.5 to 4.6, quality metrics improved across the board on offline evals—with no changes to the agent harness. Opus 4.6 was also their fastest model integration yet: half a day from release to understanding the model's strengths and weaknesses. The team is now focused on multi-turn success metrics, moving beyond single-query evaluations to understanding how well the agent performs across entire collaborative editing sessions.
For the Descript team, the most meaningful impact isn't efficiency gains for power users. It's expanding who can make videos in the first place.
“Underlord might make a pro user who produces five videos a week much more efficient,” Mellon said. “But it’s an even bigger unlock for the teacher who wants to make engaging content for their students but doesn’t have the time to learn complex NLE software, or the time-constrained small business owner who wants to elevate their brand messaging.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Doctolib Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/doctolib
Path: 18-Industry-UseCases/doctolib.md
# Doctolib accelerates developer productivity with Claude Code
[Try Claude](https://claude.ai)
Industry:
Healthcare
Company size:
Large
Product:
Claude Code
Location:
Europe
Hours instead of weeks
to migrate and replace legacy testing infrastructure
Self-service onboarding
to unfamiliar codebases and technology stacks
Since 2013, Doctolib has been transforming healthcare across Europe, serving 420,000 health professionals and 90 million patients. The platform provides practitioners with an operating system that streamlines workflows through electronic health records, diagnostic support, prescription management, and AI-powered clinical solutions. Patient management tools handle scheduling, teleconsultation, and practice operations. For patients, Doctolib simplifies access to care with secure, proactive health management.
**With Claude Code, Doctolib:**
- Maintains technical documentation automatically with every code change
- Onboards engineers to unfamiliar codebases in days instead of weeks
- Reviews pull requests instantly without waiting for team availability
- Migrated their entire visual regression testing tool in hours rather than weeks
- Tackles technical debt systematically through reusable prompts and automated CI workflows
## The problem
Doctolib's engineering team faced a productivity paradox. As Europe's leading healthcare technology Operating System serving 420,000 health professionals and 90 million patients, the company needed to ship features faster while maintaining reliability for critical healthcare workflows. But administrative tasks consumed significant engineering time—writing documentation, creating tests, reviewing pull requests, and addressing technical debt pulled developers away from solving complex healthcare challenges.
"Engineers were spending valuable time on repeatable tasks instead of solving complex healthcare challenges," said Julien Tanay, Staff Engineer leading Doctolib's AI tooling program alongside Platform Product Manager Thomas Bentkowski.
The team needed to address three specific challenges: First, new engineers took weeks to contribute meaningfully to unfamiliar parts of the codebase. Second, pull request reviews created bottlenecks, with engineers waiting hours or days for teammate availability. Third, technical debt accumulated faster than the team could address it—migrations and documentation updates fell behind as engineers prioritized feature work.
## Doctolib pilots AI-assisted development with 30 engineers
After piloting Claude Code with 30 engineers and seeing promising productivity gains, Doctolib rolled out the tool to their entire development team.
Engineers could self-onboard in under five minutes across any IDE—VSCode, JetBrains, or CLI-based workflows. The team chose Claude Code specifically for its documentation, hands-on training courses through Anthropic's Skilljar platform, and flexible features including slash commands, subagents, and plan mode. The license-free, pay-as-you-go billing model allowed them to scale adoption without upfront commitments.
## Doctolib creates reusable AI workflows for common development tasks
Doctolib's platform team created a centralized repository of prompts, custom commands, and subagents that all developers pull during their initial Claude Code setup. Every engineer starts with proven, reusable workflows on day one—writing documentation, creating tests, reviewing code, and debugging common issues.
"Engineers can now start contributing to unfamiliar codebases immediately," said Tanay. "Instead of waiting weeks to understand a new service or library, they start a conversation with the code and begin making changes within days."
The team embedded Claude Code into their daily development workflow across several critical areas. Engineers write documentation and tests, review pull requests, and address technical debt through repeatable prompts for migrations and debugging. The tool's headless mode runs directly in their CI pipeline, automatically opening pull requests for routine maintenance tasks.
One project demonstrated the velocity gains: replacing the entire legacy visual regression testing infrastructure. "We completed the migration in hours, not weeks," said Tanay. "It's now in production handling all our screenshot comparisons."
The automated documentation workflow changed their maintenance burden. Every code change triggers a CI job that updates technical documentation automatically. This documentation-as-code approach keeps their technical docs current with very rare intervention.
Pull request reviews, previously a bottleneck requiring hours or days of wait time, now happen instantly. Their main infrastructure repository features automated Claude-powered reviews, catching issues earlier in the development cycle.
## The outcome
Claude Code has become the most-used AI tool on Doctolib's engineering team. Engineers self-onboard to the platform and start seeing productivity gains within minutes.
Teams now self-onboard to new projects on unfamiliar technology stacks—reducing ramp-up time from weeks to days.
"Engineers can now contribute to areas outside their expertise much faster," said Tanay. "This fundamentally changes our development velocity."
Doctolib plans to expand autonomous coding agents in Q1, moving from tickets directly to pull requests through GitHub Actions. They're also developing tailored AI-assisted reviews for triage and code quality, and implementing specs-driven development with Claude.
"We want to help shape the roadmap of Claude Code and explore what's possible with autonomous agents," said Tanay.
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Dolly Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/dolly
Path: 18-Industry-UseCases/dolly.md
# Dolly helps teachers reclaim their work-life balance with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
Europe
60-70% reduction
in marking time for digital assessments
8-10 hours
saved per teacher per week
Dolly helps UK teachers save time by using Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) to instantly grade assignments, generate research-backed lesson content, and create detailed student progress reports.
**Key results with Claude**
- 60-70% reduction in marking time for digital quizzes and assessments
- 8-10 hours saved per teacher per week across multiple classes
- Quiz marking reduced from 1.5-2 hours to instant feedback for a class of 30
- 50% reduction in report writing time with AI-generated narrative summaries
## The teaching profession faces a workload crisis
UK teachers face a mounting crisis. According to the National Foundation for Education Research, workload pressures have pushed teacher supply to a critical state. Educators routinely carry home stacks of papers to grade, sacrificing their evenings and weekends to administrative tasks.
But volume is only part of the problem. "We discovered that teachers lack the time and proper tools to maintain quality records of student performance," said Owen Morgan, co-founder and CTO of Dolly. "Most rely on basic applications that pull generic comments from pre-written libraries, providing no real context or personalization."
Without meaningful student data, teachers miss crucial opportunities to intervene and support struggling learners. The repetitive administrative burden drives talented educators away from the profession entirely. Dolly's founding team, former teachers who left the classroom for software engineering roles because of these exact frustrations, experienced this firsthand.
The team recognized AI's transformative potential. Morgan explained, "With the right AI model, we could automate the time-consuming but necessary aspects of assessment. Teachers could get high-quality, personalized feedback for every student without grading on weekends. AI agents could research topics and generate engaging assignments. The technology existed to give teachers their lives back."
## Choosing Claude for accuracy and educational alignment
Dolly needed an AI model that could handle educational content with absolute accuracy while understanding nuanced requirements. "Claude's large context window was crucial," explained Morgan. "It lets us include full essays, curriculum standards, and historical student performance in a single prompt without losing focus on the grading task."
Technical capabilities were only part of the equation. Claude's approach to feedback sealed the deal. "Claude consistently delivers the kind of clear, constructive feedback that teachers would write themselves," Morgan noted. "It's encouraging, academically appropriate, and focused on helping students improve."
The structured output capabilities were essential for their use case. Morgan said, "Claude's accuracy in generating structured outputs surpassed that of other models in our evaluations." This reliability meant teachers could trust the system to format feedback consistently and extract key information from student work without errors.
The platform also needed to handle handwritten work, common in most classrooms. Claude's vision capabilities were essential. "We use Claude's vision features to convert handwritten student work into digital text while preserving the original formatting, spelling errors, and grammar mistakes," said Morgan. "Teachers get accurate digital copies of physical assignments."
Amazon Bedrock provided the perfect deployment solution. Morgan explained, "Using Amazon Bedrock ensures we maintain control of data sovereignty and it fits into our existing deployment and monitoring processes." For schools handling sensitive student data, this level of control was non-negotiable.
## How Claude powers efficient teaching workflows
Dolly built a custom Amazon Web Services (AWS) [Step Functions](https://aws.amazon.com/step-functions/) workflow to manage multi-stage prompting with Claude. Morgan explained, "We break complex tasks into focused steps, each handled by a separate Claude prompt. This improves output quality and makes our system easier to maintain." The architecture leverages Amazon Bedrock for model inference while ensuring data sovereignty, a critical requirement for educational institutions.
The platform transforms how teachers work. Claude-powered agents research topics before generating assignments and provide sources for verification. Digital quizzes receive instant grading with detailed feedback for each student. Teachers can create differentiated materials for various ability levels in minutes instead of hours. The system maintains real-time student reports based on AI-analyzed performance data.
Morgan emphasized that teachers retain full control, saying, "Teachers always have the final say. They can edit any content or feedback before sharing it with students. Dolly acts as an assistant, not a replacement."
## Teachers reclaim their time while students receive better support
The results have been transformative. Grading quizzes for a class of 30 students used to take 1.5 to 2 hours. Now it happens instantly with detailed feedback for each student. "What used to take hours now happens in seconds," Morgan shared. "And since quizzes are fundamental to checking understanding and strengthening recall, this is saving time and transforming how teachers track and support student progress."
Teachers describe a profound shift in their daily experience. Morgan said, "It's like having a teaching assistant who's always available, never gets tired, and can instantly adapt materials to match their students' needs." One teacher shared that it was the first time in years they'd left work without taking a stack of papers home to grade.
Students benefit from personalized feedback on every assignment, receiving individual attention that's often impossible in large classes. Parents appreciate the richer reports that go beyond simple grades to describe their child's strengths and areas for development. "Teachers are amazed by the depth of detail Dolly provides for each student," Morgan explained. "It lets them focus on actually teaching while still delivering better outcomes."
## Building the future of AI-enhanced education
Dolly's ambitions extend beyond administrative efficiency. Morgan said, "Dolly is evolving into a trusted collaborator for teachers. Next, we're focusing on personalized learning at scale."
The team envisions Claude in Amazon Bedrock helping generate fully personalized assignments based on individual student ability, prior knowledge, and engagement patterns. They're developing support for inquiry-based learning, with AI scaffolding open-ended questions and practical tasks aligned with proven educational frameworks.
"Our goal is to help teachers do what only humans can do," Morgan explained. He sees teachers focusing on insight, creativity, and genuine care while Dolly handles repetitive tasks. "With Anthropic as our AI partner, we're reimagining what's possible in education, giving teachers the tools to achieve more with less stress."
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
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## Platform
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- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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## Resources
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## Help and security
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---
## DoorDash | Office Hours with Boris Cherny | Claude by Anthropic
Source: https://www.claude.com/customers/doordash-boris-office-hours
Path: 18-Industry-UseCases/doordash-boris-office-hours.md
# Office Hours: Building the case for leaders who ship with DoorDash
[Office Hours with Boris Cherny](https://claude.com/office-hours)
Office Hours with Boris Cherny
The best engineering teams are rethinking how they work with AI. Boris Cherny talks with technical leaders to uncover what's changing for their teams, from how they’re building with Claude Code to organization design, and the shifting workflows that come with it.
[Read more](https://claude.com/office-hours)
At [DoorDash](https://www.youtube.com/watch?v=hyqLNX3VExQ), Claude Code runs across the entire company, all 4,000 employees have Cowork, and co-founder and CTO Andy Fang is shipping production code again for the first time since the dorm room. Boris Cherny sat down with Andy to talk about giving everyone tokens to experiment, landing projects in 3 to 5x less time, and why leaders have to play with the tools themselves.
### Read the full transcript:
**Boris Cherny, Creator of Claude Code, Anthropic:** I want to get into it a little bit. But before we do, I want to, like, step back a bit. Sure. How did you get into coding?
**Andy Fang, Co-founder and CTO, DoorDash:** I grew up in the Bay Area. So very exposed to the tech industry as a kid. So the first exposure I actually had to coding was, when I was nine years old. And, my mom was trying to get my brother to be occupied for the summer, and so she sent him to this random coding camp, and then I had nothing to do. She just had me join this camp with him. It was intended for him, but I ended up being the one who picked it up. Since then, I just stayed with it. Rewinding back a bit, in terms of the journey I went on with coding at DoorDash: back in 2013, I was writing all the code directly myself in our dorm room at Stanford. And then after a while, as the company was scaling, I kind of stopped coding. It wasn't until I was using Claude Code that I actually was shipping production code in our code base again. So I had a major comeback.
**Boris:** And then fast forward to today. Tell me a little bit about your setup. How do you use code? Do you like a terminal or desktop, or are you on a laptop or on screen?
**Andy:** For coding, I'll just use the terminal usually, or I'll experiment with using the desktop app. I set a goal for myself to, like, not write code manually. So, I try to have the agent Claude Code basically write everything.
**Boris:** Do you have like one session at a time? Do you have like a bunch of sessions? Oh, yeah.
**Andy:** So I have multiple repositories set up, and then I will basically, if I have a repository that I want to have multiple sessions on, I'll use like a git work tree to basically allow myself to code in the repo without conflicts. And then, I try to have a couple of sessions going at a time.
**Boris:** What was the first experience using Claude Code? Do you remember?
**Andy:** I distinctly remember like, okay, I'm going to try to like code actual features in production. And I made it a goal for myself to not ask anyone for help and see how far I went. Unfortunately, at that point, I did not make it to shipping the code to production without help, because I wasn't able to get the agent to understand how to configure my local environment correctly. Then fast forward to, like, I think it's probably the beginning of this year, 2026, I did the same thing and it just worked. And I think, I mean, you've definitely seen this. I've heard you talk about this where like, there's really been an inflection point with the latest models of being able to just figure things out. Yeah. And I've gotten to a point where, like, I was shipping in five different languages to production. And I think it's just super powerful, and I think it's very hard to believe it until you actually force yourself to play with it.
**Boris:** Funny. There's this thing that happens where you try something and you use an old model, and the product doesn't really work. Yeah, this doesn't work. And then you just, like, try again in a couple of months. It might just work. And this used to be like the worst idea before LLMs because it's sort of dysfunctional to take the same idea and then just, like, try it over and over again. It's like you should be learning, but actually now trying just that same exact idea with the newer model. Sometimes it just works.
**Andy:** I think something that we've tried to get the teams to unlearn at DoorDash is like, it's okay to throw away your idea. Like, because I think sometimes with engineers, you have a real strong affinity to something you've built that works. But I think as the models change to the capabilities, channels like, hey, look like whether it's your setup or like maybe an agent that you're building, it's like you got to reimagine how you're building this stuff with how the capabilities are changing so fast. And so I think it's as a leader, if you can really lean in and play with this stuff yourself. I set a goal for our engineering managers like, hey, every engineering manager, you should try to set a goal to ship production code. Not like a prototype, because you can ship a prototype on your own local setup pretty easily. But try to go through all the hoops at DoorDash to get something merged in production and do it yourself. It'll open your eyes both in terms of the capabilities of the models, but also like, hey, for the engineers on the team, what's blocking them or what's causing them to not move as fast as they ideally could?
**Boris:** How has this worked? Is it working well? Is every manager like, yeah, let's go?
**Andy:** I think what's really landed with people, DoorDash is we are here to invest in you all, to give you all the token budgets and the tools for you to play around, explore these coding agents and get them to work well for you. And I think that message is really stark. And I think for managers and particularly, as they've kind of played around with it, they start to understand it too. And so I think, you know, I wouldn't say we're perfect by any means, but I think we're definitely getting people to, to go along the curve.
**Boris:** This is something that I hear over and over from leaders. And it's something I feel myself too, that this is just the most fun I've ever had coding. Yeah. And just building in general to the part that I, you know, I enjoy the act of writing code, but also the thing that I always cared about the most is the result. And now I can just prototype really fast and iterate really fast and it's so much fun. But then it has this other side of like, you just have all these agents running and you're constantly context switching. Absolutely. And it's hard. It's a different way of working.
**Andy:** I think it's very mentally taxing at times. And then there's also things that new problems that come up, which I'm sure you guys are dealing with as well as like if there's all this code that's being shipped now, people start complaining about, oh my gosh, how long it takes for the code to get merged. And like, there's so many processes on CI/CD that we need to reimagine or overhaul as well. And you know, we've invested in AI code review agents to make it easier for people to review the code. But now that there's so much code, people are kind of just rubber stamping the code reviews, based on whatever the agent's telling them. So it's like a very interesting time where, for example, with security-related issues, a lot more security-related issues are cropping up, not just at DoorDash. Industry wide, now we need to figure out how to get AI to also help catch these security issues before we ship it to production as well. So it's kind of like a cat and mouse game and a little bit it's like, as the capabilities are increasing as the throughput's increasing, making sure that people are catching up and we're using AI to help streamline the automation.
**Boris:** When did you first introduce Claude Code to DoorDash and how did you think about it?
**Andy:** So sometime in 2025, we introduced Claude Code and then people started using it. We worked pretty closely with our IT security teams to make sure that, like, hey, for this type of stuff, like we're going to have a special like procurement and review process for these AI tools because the industry and the landscape is moving so fast, we want to make sure people get access to the stuff pretty much right away. I would say the true inflection point was probably at the beginning of this year or late last year. And since then, with our coding velocity, we've seen a correlation with the adoption of Claude Code and basically like throughput for the teams. But I would say it all kind of stemmed back to, both executive leadership support, but also like partnership with IT, security and engineering to just make sure that like, hey, with the tools that are available, like try to get people access to it as quickly as possible and not be so stringent on budgets to start with. And just optimize for letting people explore the landscape.
**Boris:** Yeah. So it's like ‘Give people the ability to explore,’ but then also set the right controls. Yes. Like security is not negotiable.
**Andy:** Exactly. Security was very much in the loop. And I think our security team has done a phenomenal job of moving quickly with the industry while partnering closely with us to make sure that they have their eyes on the types of tools that we're getting access to.
**Boris:** So with all these all these different tools, with this totally new way of working, how do you like, make people feel safe experimenting with it?
**Andy:** Early on our mindset was like, give it, give the tools to the people and see who the early adopters are and just see what they feel like is working. What we've done since then is try to plug examples of success cases, whether it's particular projects or people who have done a good job, and get them to be the advocates within their team. And I think one thing we've tried to emphasize is try to, as much as possible, get people to produce written artifacts. So because like, yes, you can maybe do like all hands or maybe you have some sort of team Slack channel where you're talking about all the cool workflows you've done. But like when it comes to written artifacts and stuff, I can share with the entire company. And so that's why we've seen some success there. But with an organization of our size, it's kind of hard to uniformly enforce that. But that's generally the mindset I've tried to encourage across the organization is like each team needs to have their own channels and forums for people to feel comfortable sharing. Both the wins and the like, the shortcomings, to be honest, it's like it's just as important to showcase, hey, here's something I did that was cool is also important to show, hey, here's this workflow that I tried that didn't work, or here's this integration that I did that like wasted a bunch of tokens. You know, I think we want people to feel comfortable sharing that type of stuff as well. And then return artifacts to that because that's scalable for both for the agents to pick up and learn from. But also just for people to see more across the company.
**Boris:** Yeah. When I talk to, like, engineering leaders, this is something that I hear all the time, like people are trying to figure out, how do I just give everyone tokens and then, you know, like let them experiment? Or do I start with, like, a pilot with some subset of the org? Yeah. And the advice I usually give is actually really similar to this: give everyone tokens because you don't know who the innovation's going to come from.
**Andy:** Exactly. Yes. I think that's actually really interesting. I 100% agree. It's like it's hard to predict who the early adopters are going to be, because when there's something so disruptive to your workflow as coding agents, there are some people who are going to be initially resistant to it who might be very productive in their current setup. But there are people who might be really embracing it, who you would not have guessed. And so I think, yeah, it's hard to predict sometimes who the who, the early adopters and the power users are going to be.
**Boris:** So you started, you know, using code and people started advocating for these tools. And then fast forward to today. How does DoorDash use Claude Code?
**Andy:** It's pretty much widespread across the org. In terms of people either using Claude Code or using Claude models within like other harnesses. We're investing a lot more in automation and basically able to tap into the increased throughput. How do you make sure that's as frictionless as possible? So investments into CI/CD, using Claude to build AI code review agents for us, we actually have built an internal platform, that we call Flex. It's an infrastructure investment where we have VMs that are in the DoorDash cloud, where you can spin up Claude sessions that are, blessed by security, that have access to the right type of tools. And that way you can actually fire off Claude sessions in the cloud. And that's actually how our AI code review agent is powered as well, on top of that platform.
**Boris:** Super cool. That's like the Claude Agent SDK.
**Andy:** Yeah. Using the Claude Agent SDK. And the Claude models are cool. And so that's been super helpful for us to use those frameworks to basically build that.
**Boris:** Yeah. Like the thing that you were saying before about how you start with the coding and then you kind of go like a bottleneck at a time and just break down the next wall, like over and over and over again. That's that's just like, so similar to what we've been going through too.
**Andy:** Actually, one thing that I forgot to mention in terms of how Claude's being adopted in software engineering is, we're actually encouraging adjacent functions to really adopt as well. So we actually set some goals for our designers to actually start shipping code to production. It didn't go 100% smoothly, but I think directionally it was very good because it really forced designers to think about how to get directly embedded into the software development process. So I think that's been really cool to see. And I think we've gone to a point now where I would say a lot of our best teams have designers and product managers embedded directly in the software development cycle. And they're all using Claude to basically empower themselves. So now that we have a bunch of Claude adoption across the org, and we're seeing, you know, massive increases in throughput, the challenge I've posed to the entire team is like, try to get projects done in 3 to 5x less time. So, like, if a project last year would have taken you 12 weeks, try to get it done in at max four weeks and using AI to do so. And I think when you set those kind of constraints, it it's pretty eye opening in terms of the types of challenges people run into. And so a lot of it is around how they use coding agents and how people use standardized skills so that people can all get the learnings of the most prolific people. There is an engineer who did a massive code migration that would have historically taken four engineers over a quarter to do. One person did it in three weeks.
And I think, there's other products where we shave the timelines by more than half of these massive products that we're trying to launch. And we pulled the launch timelines in significantly. And so I think it's like finding pockets where we're seeing those and figuring out, okay, what did you do that was so successful getting them to publish written artifacts, as I mentioned earlier, so that people can, like, see what's going on. Right now what we're doing is we're like, handpicking a couple of teams to really dive deep and, and give this kind of charter to, and just see what they come up with and like, kind of in a like, you know, in a blameless way in terms of like, you know, it's okay. Like, this is a stretch goal. We're going to see if we can hit it. And just we want to maximize obviously, the effort, but also the learnings in terms of what's causing you friction or what are the hurdles that you're facing.
How Anthropic teams use Claude Code
From debugging production issues to navigating unfamiliar codebases to building custom automation—here's how teams across Anthropic use Claude Code.
[Read more](https://claude.com/resources/articles/how-anthropic-teams-use-claude-code)
**Boris:** So what are some of the learnings from that from you know like experimenting and figuring out what are the pockets of adoption, what works to accelerate development, what doesn't work like what's like one surprising thing that works and one thing that doesn't?
**Andy:** One thing for sure is smaller teams, is a great accelerant. Each person can kind of own a thing or a couple different domains, and you don't have to, like, coordinate as much with each other or like, hey, I accidentally like stepping on your toes or whatever. Another good learning was actually like, it actually pays off to do some upfront investment to setting up your code base to be agent friendly. And one of our successful examples, the tech lead he jotted down on it like a couple dozen, maybe 50 plus like principles of architectural principles that he cared about for a particular code base. And he jotted it down in these markdown files within the GitHub repository and, basically so that when the agent was coding that he could reference these architectural principles. And it actually was super helpful. Another thing that was really helpful was standardizing skills across the team. So for example, for our mobile development, the team put together skills around basically making it really easy to spin up the simulator and test particular workflows, things that would be super manual and annoying for an engineer to instrument themselves is now just like a skill that you can call and kind of run in the background.
So I'd say those are some positive use cases that we saw in terms of AI adoption. The challenge that we ran into was particularly for more user facing features where you're not just coding a platform change or code migration. It requires cross-functional buy-in. You need the designs to be aligned. You need to make sure that from a product perspective, you're solving the right problems. And we have a lot of these processes that we've put in place for good reason, like product review or ship review or design review, things that historically were very important for us to get alignment with each other. But now, given how fast things are moving, it's just like it's a huge friction point. And so we've had to really build alignment with cross-functional leaders to make sure that if we want to really take advantage of AI velocity, it's not just an engineering problem, it's a whole company problem. Cross-functional leaders need to be brought in to change the way they work in order to unlock this type of velocity. Like we need to be okay with not necessarily having product review work in the same way. Or do we even need to have product review?
If we want designers to be coding directly, making changes. You know, historically, an engineer would have to spend a lot of time getting the design to be pixel perfect. But if the engineers can get it in a workable state, and then we can pass it off to the designer who can get to pixel perfect self sufficiently, that's really powerful. I think something that we've generally found to be true is the more self-sufficient a team is or an individual is, the faster they can move. And so that's kind of the philosophy that we're trying to really push when we are encouraging people to be more AI forward.
**Boris:** So less process, less design docs, less reviews.
**Andy:** And just like working directly in prototypes, if you're a designer, like working directly in the code. Yeah. Basically streamlining a lot of the process or reimagining it maybe because like some of this process is there for important reasons. Maybe there's compliance related things that need to go on, but then it's just asking the team like, hey, if we want to shrink the timeline by 3x, like, what's a way we can leverage agents to automate a lot of it, or make it faster? And I think the mindset in terms of how teams should change is like, hey, you don't necessarily need everybody to be a domain expert, and in fact, you should encourage people to be as fluid across the code base as possible.
A lot of our mobile engineers, we actually encourage them now to try to be more full stack, which is a lot more accessible now than it was even a year ago. We still need domain experts in, for example, iOS to make sure that there's particular parts of the architecture or kind of how we manage memory or latency and performance. There's certainly domain expertise is important, but you don't need your whole team to be an iOS expert. You can have much fewer of them. Be gatekeepers and figure out how to build agents to basically check for the things or write in MD files. Their architectural principles are things they care about. And you have a lot more people who can be generalists and moving fluidly across the codebase. And I think that's like a mindset change. Also that we need to get people more comfortable with.
**Boris:** Yes. So when you have one of these small teams working on something, but you want to give them the space to experiment and to kind of figure out the process, how do you think about staffing this team? What's the ideal kind of profile for it?
**Andy:** We try to make sure that for these teams that we're giving these remits to, we want to make sure that they feel safe and experimenting and pushing here. So I will actually directly lean in or I'll ask, like executives from like the engineering or, various adjacent functions to actually lean in with these teams and basically have like executive VP level sponsorship on that particular workstream to figure out, hey, what do you whatever you need to do to get unblocked, like you have the sponsorship from high up leadership to do so? Because one thing that I've seen not necessarily work as well in the beginning is if you ask people to do this, but they're working within the same confines of, kind of their normal job, where, okay, like I need to go through all these processes or all this stuff, then they're going to give up pretty quickly. Unless you empower them to be like, hey, you actually, not only are you going to get a token budget to kind of reimagine the things of AI, but I want you to raise to us your cross-functional leadership team, what is hindering you outside of just generating code?
And so I think that's worked really well to make people feel safer. We're still trying to figure out how to scale that. But ideally what would happen is as we see these success examples crop up, we share those written artifacts with various leaders. So that people can kind of organically try to adopt these practices.
**Boris:** Like the limiting factor used to be the speed of coding and that limited kind of the speed of delivery that dictated the team set up, that dictated having to have process in these org reviews and kind of like the cadence of exact check ins and all this stuff. Absolutely. And now, because engineering is so fast, it kind of forces you to rethink all stuff.
**Andy:** There's actually so much more that a team of 3 to 5 can do. It's almost like you kind of want to invest in making that unit move as fast as possible. Because like if you can get that unit to work 3 to 5 times faster, then that's totally game changing for the org.
**Boris:** Okay. I wanted to touch on maybe a few, a few final things. So, how were you thinking about ROI? So you talked a little bit before about the first when you're kind of early in the journey, you just want to give people as many tokens as possible with the experiment. Now you're thinking a little bit more about ROI. How do you think about it?
**Andy:** I think for engineering it's a little bit more straightforward because you can actually, I know, like code throughput, it's not a perfect metric and it's a gameable metric, but it's directionally kind of correct in a lot of ways. And also the fact that, like, you can get more, you can get the same project done faster with fewer people means that the people you have today, you want them using it as much as possible. I think in knowledge work, I think we're so early and I think to a point you made, I think there's a lot of things outside of just like the triaging my email type use cases that I think are really powerful with Cowork that we're just scratching the surface on, like, I think for sales teams, having to do outreach with like tens of thousands of merchants. Right? Like that's a lot of manual work. And if we can really streamline that and make it more accurate and vetted, like with consistency via AI, that's super powerful.
There's two ways that we are thinking about it right now. One is just in terms of raising the baseline, like how much time are we saving the average person in terms of tasks that everybody needs to do? And then there's where I think actually might actually end up being more impactful is on a per department or domain basis. Can we identify particular workflows to automate that would make it significantly more efficient to run that department. So that's kind of how we're thinking about it right now, but in the knowledge workspace, to be honest, we're so early that we're in an exploration phase right now.
**Boris:** Yeah. So for coding, it's about like the volume of code increases. So like the code throughput you can measure and then the speed of delivery, you can measure pretty easily. And just like freed up people to do stuff.
**Andy:** Yeah. And I think ultimately for engineering well it's not just engineering because it involves like design involves cross-functional support. But at the end of the day, we want customer value to be delivered faster. So if we can actually prove that out, not just in terms of code getting merged, but also like customers seeing the product live faster, I think for us that's like the ultimate success metric.
**Boris:** Yeah, yeah. And then yeah, and like for knowledge work, we're still figuring it out. It's still domain dependent.
**Andy:** I think there is a lot of value to be had if we can get everybody to be even 10% more productive with this stuff, that's huge, at a company of our scale. And so I do think there is value in terms of raising the floor. But I do think with knowledge work, there's still a lot of explorations to be had around domain specific workflows.
**Boris:** And I guess it's like it's just back to the way that innovation actually happens. Like if you're a top down, like, hey, you go automate this workflow, you might actually just pick the wrong workflow or the wrong person to automate it. Totally. But if you give everyone the freedom to experiment, you're going to be surprised by, you know, some person over here automates this thing. Some person over here automates this thing, and you might not even have known it's a bottleneck.
**Andy:** Totally. And that's why, like, we're trying to call them AI champions internally right now. It's like we're trying to identify champions within each domain, like sales or marketing or operations or, you know, support. And so we're trying to identify who organically is cropping up, who's doing this in their spare time. We're just naturally gravitating and being prolific with these tools to really help figure out, okay, like if you're the champion for this thing, one, I'm going to call you the champion for your domain. And then two is like, what can you what's what are the big pain points within your domain? Because I don't know. And then, can you figure out a way to either make that workflow a lot more streamlined using agents, or can you figure out a way to make it much easier for your coworkers to be streamlined using a shared set of skills
**Boris:** So like famously you started using AI in coding interviews pretty early, I think, before even we did. How do you think about it? Like, how do you find these people that succeed in this kind of environment that are happy, you know, experimenting and that enjoy this kind of work?
**Andy:** I think our mindset is give people the tools and just see who ends up naturally picking it up. One thing I've also found to be true is the people who are the most AI-pilled, they tend to find it fun. You know, you want people who are having fun with it, and those people will naturally, you will naturally find out about those people, whether it's through Slack channels, or…
**Boris:** They're going to tell.
**Andy:** They're going to tell you. Yeah. Because they're having so much fun and enthusiasm around that they can't help but share the enthusiasm with their peers. So I think it hasn't been that hard for us to find a champion, especially on the non-technical side. And then on the technical side, I think we've just found people who've naturally become power users and taken off of that.
**Boris:** Okay, I want to close with one last question. What is your advice for engineering leaders? So like other CTOs and leaders at other companies? And then on the flip side, what's your advice for new grads? Sure. In college, right now you're graduating. What would you tell each of them?
**Andy:** So I would say for the engineering leaders, make sure you use the AI so that, like, you can encourage your teams to use AI. But I also think it also gives you a sense of empathy in terms of the types of anxiety or stress that engineers might go through to change how they work. And it's kind of an identity crisis in some ways for engineers who are so historically, a lot of people are tied to the craft of the code that they're writing. But you kind of gotta let go of that a little bit. And I think as a leader, I think you really need to understand that. And the best way to understand this is play around with it yourself and understand how powerful these tools are, but also how drastically your workflow needs to change.
And then also encouraging people to share written artifacts. I'll say it again. It's like that's, in my opinion, the most scalable way to distribute learnings at scale. It's also a byproduct of it if you actually end up having artifacts that agents can read. So that's what I would say to engineering leaders. New grads are picking this up so quickly in a lot of ways. My encouragement is like, like stay curious, play around with the tools. I think a lot of companies like DoorDash, what we are really excited about with the new grad talent is people who've grown up with this paradigm of working, who can surprise us in terms of ways that we can leverage technology that we didn't think was previously possible.
**Boris:** Andy, thank you so much.
**Andy:** Yeah. Boris, it's a pleasure to be on here. Thanks for having me.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
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## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Dust Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/dust
Path: 18-Industry-UseCases/dust.md
# Dust enables agents to go deeper at lower cost with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
Europe
\$10k/day saved
on model spend after optimizing prompt caching
8+ tool-calling steps per agent run
up from 4–5, with no engineering changes needed
[Dust](https://dust.tt/) is a multiplayer AI platform for human-agent collaboration. It gives companies a shared workspace where teams can build, deploy, and manage model-agnostic AI agents connected to their company knowledge, tools, and workflows. The agents read from a company's stack and write back to it: updating the CRM, drafting the report, or kicking off the workflow, without writing code. Teams at companies like Datadog, Vanta, and 1Password use Dust and together have deployed more than 300,000 agents.
## With Claude, Dust achieved:
- An 18% reduction in overall model spend, roughly \$10K per day, after optimizing prompt caching
- Increased cache reads from 30% to 65% of input tokens, cutting input spend by 22%
- An increase in autonomous tool-calling depth from 4–5 to 8+ steps per agent run, with no engineering changes
- A redesigned execution loop supporting up to 24 tool calls per run
- Deep Research workflows, orchestrated by Claude, that run for 10+ minutes across data warehouses, the web, and internal sources
- A standard integration layer built on Model Context Protocol (MCP), with Dust operating as both client and server
## The challenge
## Agents enterprise teams trust with real work
Dust's premise is that the people who build the most useful AI agents are the ones closest to the work. That includes the RevOps lead automating deal prep, the chief of staff rebuilding onboarding, or the support manager who turns ticket routing into a system. Dust calls them AI operators. "They're not always engineers,” said Stanislas Polu, co-founder and CTO of Dust. “They're the people who understand the work deeply enough to build the systems that automate it."
For that premise to hold, the agents those operators build must be able to act reliably across a company's systems. What makes this possible is the model behind them. As Polu put it: "You can't save time with AI you don't trust. Our goal was to make AI agents accurate and capable enough that enterprise teams trust them to do real work, not just answer questions."
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## Choosing the model agents could trust
Dust allows customers to pick the model behind any Dust agent from a dropdown menu, with no code changes required. In those comparisons, one pattern held, Paul said: “Claude consistently stood out on the criteria that matter most: instruction-following, nuanced writing, and reliable tool use.”
The difference showed up most clearly in autonomous research. As Claude's agentic capabilities improved, the number of sources it consulted for a single research task grew from five to fourteen. "The new Claude models didn't just answer the question; it proactively explored adjacent information and synthesized across sources," Polu noted. "That behavior is exactly what enterprise agents need."
## Complex workflows with optimized prompt caching
Dust provides the orchestration, trust, and enterprise infrastructure around models like Claude. This includes an LLM picker and soon an automatic router, a retrieval pipeline connecting more than 100 data sources, a framework for delegating work across sub-agents, and the no-code agent builder itself. It also includes robust governance to control how Dust agents operate across a company’s systems: permission-aware retrieval, role-based access, and audit logs keep each agent within the data and tools its user is cleared for. Each model, including Claude, gets its own prompting and context strategy beneath the interface, so more capable models never translate into added complexity for users.
Earlier models produced truncated or unreliable results past a handful of tool calls; once Claude could chain many steps accurately, Dust raised the limit. "Our existing defaults, three tools per run with a maximum of eight, were too restrictive,” Polu said. “The model would hit the tool limit and produce truncated results." Dust redesigned its execution loop to support up to 24 tool calls per run.
That autonomy opened up complex workflows that weren't practical before. Dust's Deep Research agents now orchestrate sub-agents across data warehouses, the web, and internal sources, running for ten minutes or more to produce a single synthesized report. But the trade-off to longer runtime was increased token consumption. To offset this, Dust worked with Anthropic's Applied AI team to optimize prompt caching, landing on a three-tier structure: globally shared instructions cached for an hour, with workspace and per-user context on shorter windows.
Dust also adopted Model Context Protocol (MCP), the open standard Anthropic created for connecting models to tools. As an MCP client, Dust's agents reach any compatible tool through one standard interface, creating an issue, updating a CRM record, or querying a database without a custom integration built for each; as a server, Dust exposes its own agents and context to other MCP-aware systems, the wiring that makes it the orchestration layer between Claude and a company's tools.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## \$10K a day saved, and agents that run deeper
The caching work paid off first on the bill. Cache reads doubled from about 30% to 65% of input tokens, input spend fell 22%, and overall model spend fell 18–19%: roughly \$10K saved per day. That efficiency gives Dust more capacity to run agents deeper and longer, instead of spending it on repeated context.
Use cases like deep research and workflow orchestration have helped Dust spread across teams, driving an average of 70% weekly active usage across customer organizations. That same pattern is visible inside Dust’s own team, where engineers use their day-to-day work as a testing ground for what the platform can bring to customers. "The role of an engineer at Dust is evolving from writing code to directing, reviewing, and orchestrating AI-generated output," Polu said. More attention now goes to architecture, product judgment, and quality.
Claude Code is one of the tools driving that: a day-to-day coding partner, a GitHub Action reviewing pull requests, and a way to turn well-scoped tasks into ready-for-review PRs. One engineer built a skill that pulls company context from Dust mid-session. It is part of a broader move that took AI-written code at Dust from roughly 30% in early 2025 to between 60% and 90% today, depending on the engineer. The transition happened in weeks instead of months. “We're still figuring out what it means to be a great engineer in this paradigm," Polu said. "But we're pushing the envelope of what a small, focused team can ship when AI handles more of the mechanical work and humans focus on the decisions that actually matter."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Duvo Claude Agent SDK case study | Claude by Anthropic
Source: https://www.claude.com/customers/duvo
Path: 18-Industry-UseCases/duvo.md
# Duvo automates enterprise operations across legacy systems with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
EMEA
€2.8M+ in annualized savings
captured in three months for one multi-billion-euro retailer
Eight weeks from first conversation to production deployment
with measured savings, on average
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
[Duvo](https://www.duvo.ai/) builds AI agents that run procurement, supply chain, and category management processes for multi-billion-euro retail and CPG companies. The agents work across every system involved: ERPs, supplier portals, spreadsheets, email, even phone calls. Duvo is built entirely on Claude, using the Agent SDK to orchestrate across workflows, with every API call running under Anthropic's Zero Data Retention mode.
## **With Claude, Duvo achieved:**
- €2.8M+ in annualized savings within three months for its customer Rohlik Group, across processes that had never been systematically run
- Annual supplier negotiations shortened by one month at Rohlik Group, with approximately 80% automated from preparation through contract generation to ERP write-back
- 40%+ of team capacity freed up on average across enterprise procurement, supply chain, and retail operations by reducing manual work
- Eight weeks on average from first conversation to production deployment with measured savings
- Production deployment within days of adopting the Claude Agent SDK
## **The challenge: The cost of "abandoned work" in enterprise operations**
Duvo's customers have operations teams that know exactly what needs to happen but can't get to all of it. Buyers manage ordering across SAP, supplier portals, and email. Category managers track commodity prices in spreadsheets they built themselves. Procurement coordinators chase confirmations by copying status between systems. These teams cover the top 20 suppliers and the most urgent issues. But the long tail, hundreds of smaller actions worth millions in aggregate, never get touched.
"The real process lives in people's heads: which supplier needs chasing, which portal field actually matters, which exception to escalate and which to just fix," said Marek Paris, co-founder and CPTO at Duvo. “The reason no one has automated these processes before is that the work crosses too many systems.”
The blocker isn't a missing dashboard. The work spans systems that don't connect, and no two companies use the same stack. Traditional automation stalls because there are no clean APIs, the IT backlog is years long, and every exception requires judgment. Duvo calls this "abandoned work": processes worth millions that nobody runs because there aren't enough hours in the day.
## **The solution: Selecting Claude for messy, multi-step work**
After evaluating multiple model providers, Duvo committed to a single-provider architecture on Claude. The product defaults to Sonnet 4.6, with browser-use agents often using Opus 4.6.
"What set Claude apart was its performance on messy, ambiguous tasks," explained Tomas Čupr, co-founder and CEO. "Parsing a supplier email that half-confirms a delivery while raising a pricing dispute. Navigating a SAP GUI screen with dozens of fields. Making judgment calls on exceptions without hallucinating business rules."
Two factors cemented the decision: First, the model’s reasoning depth was especially strong for multi-step work. Second, the developer tooling then closed the gap. MCP, the Agent SDK, and computer use gave Duvo a complete foundation for running agents in production, with structured human-in-the-loop workflows and Zero Data Retention on every API call. Building on a single provider's stack meant fewer integration seams and a consistent security model across every agent run. "Other providers offer a model. Anthropic offers the infrastructure to run agents in production with the governance enterprises require," Paris said. "When we saw all of these working together, with Claude's model quality as the foundation, going all-in was straightforward.”
## **Agents that cross every system boundary**
Duvo's agents operate these systems through their actual interfaces, not through APIs that may not exist. "Claude's computer use and MCP integrations are what made this technically possible," said Ondrej Romancov, Head of Product Engineering. "Before that, the heterogeneity of enterprise stacks was an unsolvable problem for automation."
A single agent run might log into a supplier portal, extract delivery status for 50 purchase orders, cross-reference against SAP, identify discrepancies, check contract terms, decide whether to escalate or auto-correct, send follow-up emails, and log the outcome—all in one session.
"Before the SDK, critical context disappeared between agent handovers," Romancov said. "Now we run one capable agent per job with access to all the tools it needs. Context stays intact across the entire operation."
High-risk actions require human approval. When a human responds, the agent persists that decision for future runs. Over time, the system accumulates the operational judgment that used to exist only in people's heads.
## **The outcome: Recovering millions in abandoned work**
The results from Rohlik Group, Europe's leading online grocer with more than €1.5 billion in revenue, illustrate what becomes possible. The retailer tracks thousands of commodity-linked SKUs across five markets. Before Duvo, this happened quarterly at best, often not at all. Duvo now monitors continuously, builds negotiation cases, and initiates supplier outreach. The result: €1.45M in annualized savings in the first week, from continuous price monitoring and automated supplier outreach across 120+ SKUs and 15+ suppliers. Not from a process that was slow, but from one the company had never been able to run. "This is the clearest example of 'abandoned work' becoming real value," Paris said.
“That was one process,” said Olin Novák, CRO at Rohlik Group. “We're now running dozens." Across three months, that number grew to €2.8M+ in annualized savings.
Across other Rohlik workflows, promotional setup dropped 65-70%, supplier onboarding chasing fell 50-70%, and supply chain planning moved product availability from 78% to 93% in two weeks. “Not because someone built an integration,” Paris said. “Duvo works through the same screens the team was using. It just doesn't forget, doesn't deprioritize, and doesn't stop at the top 20 suppliers.” Annual supplier negotiations shortened by one month, with approximately 80% of the process automated. Inbound delivery confirmations jumped from 52% to 90%, covering every supplier daily.
With routine execution handled, operations teams can focus on the work their expertise was built for: supplier negotiations, exception strategy, cost optimization, and the judgment calls that require institutional knowledge.
Expansion within accounts happens naturally. Automated ordering surfaces supplier lead-time issues that the returns team can act on. Cost monitoring reveals pricing discrepancies that ordering can prevent upstream. On average, Duvo moves from first conversation to production deployment with measured savings in eight weeks. The team also estimates that 40% of team capacity is freed up on average across enterprise procurement, supply chain, and retail operations by reducing manual work.
Duvo is doubling down on retail and CPG, with manufacturing and logistics next. "There are dozens of high-value operational processes in this industry that have never had a proper system of action," Paris said. "We wanted to close that gap between knowing what should happen and actually making it happen. Across every transaction, every supplier, every system."
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
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- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
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## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
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- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
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## Programs
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## Platform
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- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
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## Departments
- [Customer support](customer-support.md)
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- [Financial advisors](financial-advisors.md)
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- [Life sciences](life-sciences.md)
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## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
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## Platform
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## Resources
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---
## DXC Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/dxc
Path: 18-Industry-UseCases/dxc.md
# DXC brings Claude to the insurance backbone running billions of policies
[Try Claude](https://claude.ai)
Industry:
Insurance
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)
Location:
North America
Days to minutes for claims document backlogs,
classified in under a second
8 hours to stand up a regulated benefits calculation,
80% right on the first pass
[DXC Technology](http://dxc.com) runs the core systems behind the global insurance industry: 1,100 customers, from carriers to brokers and third-party administrators, run billions of policies on its platforms, which touch between five and seven trillion dollars in annual premiums. Assure is the orchestration platform that ties that portfolio together, and Claude now runs inside every layer of it, from reading claims documents to logging every action an agent takes for regulators.
## **With Claude, DXC:**
- Cut claims document backlogs from days to minutes, with documents classified in under a second
- Embeds new regulatory rules in days, work that historically took 12 to 18 months
- Stood up a working version of a complex, regulated benefits calculation in eight hours, 80% right on the first pass
- Runs governance by default across Assure: every action logged, traceable, and replayable end to end for regulators
- Scaled Claude-powered capabilities to thousands of employees across its 14,000-person insurance business
- Routes work across model tiers, reserving frontier models for hundred-page claims files
## The challenge
## An industry that runs on judgment and paper
Insurance runs on two decisions. First, underwriting, whether to take a risk and at what price, and second claims, what to pay and when. Together, they are "two decision points which drive 100% of the value this industry creates for its shareholders, its policyholders, and society as a whole," said Bill Pieroni, DXC’s Global AI, Strategy & Growth Executive. Today, Pieroni estimates 70% of those decisions on human judgment rather than structured rules. That judgment has to happen at industrial scale: “For an average carrier, millions of these decisions are made in less than an hour," he said.
That judgment runs on documents. Submissions and claims arrive by email, fax, paper, and phone, requiring manual rekeying or optical character recognition (OCR). The industry sits on four exabytes of data, and Pieroni estimates that less than 15% of it is usable. Before Claude, making sense of those documents took at least 40 to 50% of expert time in claims operations. "Backlogs for claims ran days, exceptions waited, errors compounded," Pieroni said.
Those backlogs carried real cost. Time is one of the key drivers of claim severity: claims that take longer to settle cost more, even adjusted for type. And a mishandled claim is one of only two reasons customers leave a carrier at all, the other being a price increase of more than 10% in a year. For property and casualty carriers, running 1% margins over the long term, neither is affordable. And that workload runs through DXC: carriers worldwide underwrite, service their books, and settle claims on the company's platforms.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The solution
## Reasoning that holds up in an audit
DXC set its bar before picking a model: governance by default, with every action traceable; production over pilots; a focus on the core, since 25% of an insurer's cost sits in underwriting and 75% in claims; returns measurable decision by decision; and speed to value. Claude cleared it in the evaluations and benchmarks DXC ran to make the call. Commercial claims files can run hundreds of pages, and in testing Claude held context where other models, as Pieroni put it, "just lost the thread." First-pass correctness on complex logic came "far better from the onset," without the retry loops other models needed, and instruction adherence held on DXC's ten-case demo. Explanations came out ready for a compliance officer to sign off on without a translator, which the team found "truly differentiating and a unique moat,” Pieroni said.
"Claude reasons in language a client can read, defend, and audit," Pieroni explained. "It's a unique differentiator. Claude honors the policies, constraints, and guardrails. Here, the policy is the contract. It's the document. Claude honors that more so than anyone else."
Behavior mattered as much as capability. "Claude does a better job at flagging uncertainty and asks when there's uncertainty rather than guessing," he said. "That type of behavior is what regulated work like insurance demands." On safety, he added: "Anthropic is truly unique in that it engineers safety into the model versus bolting it on as some kind of afterthought." That evaluation settled it: DXC has been building on the Claude Platform for about a year to create Assure, its orchestration platform. Because Assure is API-driven and tied to its existing solution portfolio, clients connect without custom setups.
## Claude in every layer of DXC’s Assure platform
Assure gives that reasoning somewhere to run. Document intelligence reads and structures what comes in: a document lands, and Claude classifies its type in under a second. It extracts what matters, the policy, the party, the amount, the date, and flags what a human needs to do. On the underwriting side, the same layer reads the submission, structures the risk, and frames it for the underwriter on an exception basis. Workflow orchestration moves decisions to the right people. Smart apps are purpose-built agents for single jobs, like first notice of loss when an accident is reported, or reserving, setting money aside for a claim, so clients can start small, prove value, and scale. The fourth layer is compliance, built for an industry spanning more than 200 countries and territories.
"Every action is recorded: who decided, what basis, what moment, whether it's a person or the agent," Pieroni said. The Claude-powered agents operate inside set authority levels, and humans own the checkpoints on calls with material, legal, or financial weight, and a regulator can reconstruct any decision end to end: "I need to see every step it took, why it said that." Not every decision needs the same model, either: simple triage runs on lighter tiers, while a hundred-page claim gets routed to a frontier model.
Claude Platform
Use the Claude API to create new user experiences, products, and ways to work with the most advanced AI models on the market.
[Read more](https://www.claude.com/platform/api)
## The outcome
## Intake backlogs reduced from days to minutes
For the carriers running claims through DXC's platforms, intake backlogs that ran days are now minutes or less. That speed compounds: faster settlement means lower severity, and their adjusters focus judgment where it matters rather than across everything. Thousands of the 14,000 DXC employees in its insurance business use these capabilities today, and its field development engineers build them with Claude Code.
DXC’s clearest example of advancing AI came through a workers' compensation use case centered on a single number: the pre-injury average weekly earnings, which determines what an injured worker receives while recovering, which averages 52 weeks of gross earnings It is what Pieroni calls, "the number the whole claim rides on,” he said. “It drives every weekly payment that follows. It's highly regulated and it's unforgiving." Projects tend to fall months behind getting the calculation right. "We fed Claude the regulations, the legislation, documented rules, our system algorithms, and our own DXC calculators," Pieroni recalled. "We stood a working SmartApp up in eight hours." At DXC, Smart Apps are purpose-built agents for single jobs, like first notice of loss when an accident is reported.
The workers’ comp Smart App running on Claude was 80% right on the first pass. The remaining 20% of decision-making went to claims experts, whose review further trained the model. The share of the calculation requiring human judgment has already dropped from 70% to 20% and, in Pieroni's words, eventually "gets whittled to nothing." That loop, to Pieroni, is the point: "Every decision and outcome becomes the signal for the next one."
The hours matter because of who's waiting on them. "These are injured people," Pieroni added. "This is making a real difference. These people need this money. They can't wait for it. It's not about compliance. It's about doing the right thing for the insured."
Regulatory change is getting the same treatment. Across the industry, embedding a new rule has historically taken 12 to 18 months. Claude ingests complex legislation in seconds to minutes, and "stuff that took months now is days," Pieroni said. Speed like that is capacity, and in an industry facing a talent crisis, Pieroni argues carriers "should be clamoring to increase capacity and competency of their workers." His yardstick for where this goes is autonomy. "Right now in the insurance industry, about 1% of decisions are autonomous," he said. "I'm talking no one touches, no one thinks about it. My vision is that it goes to 50%." That would be a fifty-fold jump in a business that makes millions of judgment calls per carrier. And in Pieroni's vision, the friction goes away at the source: regulation itself becomes "living code" that updates itself as the rules change.
## Related stories
### Newfront modernizes insurance experiences with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude for higher education | Claude by Anthropic
Source: https://www.claude.com/solutions/education
Path: 18-Industry-UseCases/education.md
# Navigating AI in higher education together
Claude helps universities and colleges advance research, support teaching and learning, and run operations and student support systems more effectively.
[Contact our Education team](https://www.claude.com/contact-sales/education-plan)
-
-
-
-
-
-
-
-
-
## How Claude works
for higher education
### Built for university rigor
Whether you’re synthesizing sources for a literature review or working through a problem, Claude engages with complexity without simplifying it away. It pushes back, asks follow-up questions, and helps you develop arguments you couldn’t have reached alone.
### Designed to strengthen thinking
Claude’s learning mode works like a good tutor: it asks questions that help you find the answers yourself. For students, that means developing transferable skills. For faculty, that means a thinking partner who can hold the thread of a long research conversation.
### Trusted by institutions that take privacy seriously
Claude meets the compliance requirements higher education institutions have for student data. We only use data to improve our models when you give permission. Our security standards are designed to meet institutional compliance needs.
K-12 teacher? Claude for Teachers is built for you.
[Get verified](teachers.md)
## Claude for higher education
A comprehensive university-wide plan for institutions, including its students, faculty, and staff.
[Contact our Education team](https://www.claude.com/contact-sales/education-plan)
### Faculty
Claude helps you build richer course materials faster, starting from your expertise rather than a blank page. Draft syllabi, design assignments that require original thinking, and work through where students are likely to get stuck before you're in the room with them.
### Researchers
Claude can work through literature spanning hundreds of papers, refine a methodology section, or interpret a dataset. The Claude Science app, an AI workbench for scientists, integrates the tools researchers commonly use, produces auditable artifacts, and provides flexible access to computing resources.
### Administrators
From drafting policy and onboarding communications to reviewing transcripts and building budgets, Claude helps administrative teams transform the way they work without losing quality. Institutions can deploy Claude across departments with the security and compliance controls they need.
How can I help?
I'm writing an essay on the ethical implications of predictive policing. After each paragraph I write, give me feedback on 1) clarity, 2) evidence quality, 3) whether my argument actually follows from the evidence.
Ask Claude (opens in new tab)
How can I help?
Review this grant proposal draft and suggest stronger evidence for the methodology section. I'm studying the effect of bilingual education on long-term literacy outcomes in immigrant communities.
Ask Claude (opens in new tab)
How can I help?
Create a budget narrative explaining why we need three new positions in the data science department. Audience is the provost's office.
Ask Claude (opens in new tab)
1 of 3
## Resources for students, educators, and administrators
Everything you need to integrate AI thoughtfully into your educational environment.
AI Fluency for students
Anthropic Academy
AI Fluency for educators
Anthropic Academy
Teaching AI Fluency
Anthropic Academy
**AI Fluency:** Framework & Foundations
Anthropic Academy
## Our commitment to responsible AI in higher education
At Anthropic, we believe AI has the power to fundamentally transform education for the better, but only if educators and higher education institutions lead the charge. We developed Claude with powerful safeguards to ensure it remains a beneficial tool for students, faculty, and administrators.
### Ensure
equitable access
We partner with institutions to make AI-enhanced education accessible to all students, regardless of background.
### Protect privacy and
ensure security
We only use data to train our models when given permission, and we maintain security standards that meet your compliance needs.
### Provide transparency
We share what Claude can (and can’t) do honestly, empowering you to make informed decisions about how AI fits into your educational environment.
## Products and programs to support higher education
### Claude Code
Write and debug research code directly in your terminal or IDE. Claude works through analysis scripts, data pipelines, and computational problems, while explaining its reasoning. For courses across disciplines, students get a collaborator to build understanding.
[Learn more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
### Claude Developer Platform
Build AI directly into your own research tools, course platforms, or campus systems. The Claude API gives faculty developers and university IT teams access to integrate Claude into custom applications and existing workflows. If the right tool for your research doesn’t exist yet, build it.
[Learn more](https://www.claude.com/platform/api)
### Claude Cowork
Set up a recurring task once and Claude runs it on the schedule you choose: a weekly digest of papers in your field, summaries compiled from your notes, reminders drafted from your grant calendar. You set the rules. Cowork follows them.
[Learn more](../15-Claude-AI-Features/product-cowork.md)
### Claude for Word
Draft and revise academic writing without leaving Word. Claude works inside your document to help structure arguments, tighten methodology sections, and give feedback on grant proposals or manuscripts. Changes come in as tracked revisions you accept, reject, or adjust.
[Learn more](https://www.claude.com/claude-for-microsoft-365)
### Claude for Research Labs
Connect Claude to the databases and files your research depends on. It holds context across a long conversation, helps you spot gaps in the evidence, and drafts sections grounded in what’s there.
[Learn more](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
### Claude Science
Collaborate on rigorous scientific research with the Claude Science app. It runs analyses, searches databases, and traces every step from data wrangling to publication, so you can spend time on science.
[Learn more](../15-Claude-AI-Features/product-claude-science.md)
## Try Claude
Get to know Claude by trying a few sample prompts.
Students
Educators
Administrators
- Ask Claude
- Ask Claude
- Ask Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Elation Health Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/elation-health
Path: 18-Industry-UseCases/elation-health.md
# Elation Health delivers faster clinical insights with Claude
[Get started](healthcare.md#pricing-section)
Industry:
Healthcare
Company size:
Medium
Product:
Claude Platform
Location:
North America
61% reduction
in median time to first insight for chart review
2x adoption
of Elation’s Clinical Insights product feature since migrating to Claude
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
[Elation Health](https://www.elationhealth.com) is a clinical electronic health record (EHR) and billing platform for primary care, with more than 46,000 clinical users caring for 24 million patients across 50 states. The company delivers AI-native solutions built for independent practices, direct primary care and concierge clinics, and primary-care-led enterprises.
## With Claude, Elation Health:
- Reduced median time to first insight by 61% for chart review
- Doubled usage of the product’s Clinical Insights feature after migrating to Claude
- Simplified prompt engineering by removing workarounds needed for other model providers
## The problem
Primary care physicians face an administrative burden that cuts into patient time. Before each visit, clinicians must review dense, longitudinal patient charts—stitching together notes, labs, vitals, medications, and problem lists to reconstruct a patient's health story. For complex patients with multiple conditions managed over years, this chart prep consumed valuable time that could otherwise be spent on patient care.
Elation's Clinical Insights feature first launched in September 2025with another model provider, and already helped clinicians search and summarize chart data, but three challenges limited its effectiveness. Speed was the first barrier: the median time to first results was 26 seconds, too slow for tightly scheduled primary care visits. Trust was the second concern—clinicians needed summaries with clear citations back to source chart data so they could verify every statement at a glance. And the third requirement was fit for regulated healthcare workflows, where models must operate within HIPAA-compliant environments and strict governance frameworks.
“Clinical Insights was built to tackle the hardest part of chart review in primary care, pre-visit prep and in-visit review, when clinicians need instant clarity on what’s changed and why it matters,” said Kyna Fong CEO & Co-Founder of Elation Health.
## Choosing Claude through rigorous evaluation
Elation selected Claude after evaluating it against real primary care workflows and concrete performance targets for chart intelligence inside the EHR. The decision came down to latency, reasoning quality, and safety.
"We chose Claude by Anthropic for the strength of its model and its reputation for responsible AI," said Fong. "That balance of performance plus trust was a decisive factor."
Claude also performed well at following complex instructions, essential for supporting physician decision-making while analyzing large amounts of clinical data..
“Claude delivers higher accuracy on chart-based evaluation tasks while operating at a fraction of the latency,” Fong shared. “Claude’s long‑context and instruction‑following performance was strong enough that we didn’t need to re‑engineer our pipeline or extensively rewrite prompts.”
Implementation moved quickly. A small engineering group had Claude wired into internal builds in three days, using existing chart-search and Clinical Insights infrastructure. In several places, Claude's performance actually let the team simplify prompts and remove workaround logic they'd introduced for other model providers. Elation then rolled the Claude-backed version out to 100% of users over roughly two weeks without disrupting clinician workflows.
"Implementing Claude was a positive, high-leverage experience," the team noted. "In just 3 days of focused work, we significantly improved the speed and usability of an existing feature, then safely rolled the new experience out while staying true to our clinical-first, safety-conscious approach to AI in primary care."
## The outcome: Claude powers chart-aware clinical intelligence
Claude Haiku 4.5 now exclusively powers Clinical Insights, delivering cited, clinician-controlled summaries of a patient's health story directly within Elation's EHR. Before a visit, clinicians can click customizable buttons like "Summarize last three visits" or “search for a condition.” Claude synthesizes the most relevant information—recent assessments, treatment changes, lab trends, vitals, and follow-ups—into a concise summary with citations back to the underlying notes, labs, and problem list entries.
When Elation migrated Clinical Insights to Claude, the median time to start seeing insights dropped by 61%. Combined with streaming responses in the UI, clinicians can now begin reading answers as they generate, connecting the workflow more naturally to a live visit.
The results show up in adoption and clinical workflow. Since Elation launched its clinical AI platform in August 2025, overall adoption of AI tools across the platform has more than tripled among active clinicians. Within that portfolio, Claude-powered Clinical Insights has emerged as the fastest-adopted AI feature, with usage doubling since the Claude migration and weekly prescriber usage steadily trending upwards.
Clinicians report that Clinical Insights helps "cut through the overload of EHR data" by quickly summarizing focused condition management, recent visits, abnormal results, and even suspected but undocumented conditions. Many use custom prompts to pull together clinical events, messages, new results, incomplete care plan items, open care gaps, and outside records into a single, explainable view.
Beyond Clinical Insights, Claude’s Opus 4.5 model is also improving how Elation builds and ships products. The company's engineers use Claude Code as a supported day-to-day coding assistant for refactors, test generation, and cross-repo changes, helping teams iterate faster while keeping existing review and safety practices in place.
Looking ahead, Elation is exploring how Claude can help reconcile external documents and historical data to keep charts complete with less manual effort. The team is also investigating how Claude can help triage and route inbox messages more efficiently, and is working to surface proactive insights across more parts of the EHR so clinicians can see relevant context without initiating a search each time.
"We see our relationship with Anthropic as a long-term, strategic partnership centered on bringing clinician-focused AI to primary care," said Fong. "Looking ahead, we expect to deepen collaboration around evaluation frameworks, domain-specific prompting patterns, and emerging model capabilities that can further reduce primary care burden."
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Emergent Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/emergent
Path: 18-Industry-UseCases/emergent.md
# Emergent builds autonomous coding agents with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
\$25M ARR
Achieved in 4.5 months of commercial launch
2 million
Users enabled to build applications without coding knowledge
Customer story: Brex
94%
compliance rate vs 70% industry standard
[Emergent](https://emergent.sh) is an AI platform that makes building software as simple as having a conversation. The company has created autonomous coding agents that run in cloud-based development environments, where they write code, manage databases, handle deployment, and debug issues without human intervention.
## With Claude, Emergent has:
- Achieved \$25M ARR in 4.5 months of commercial launch
- Enabled more than 2 million users to build applications without coding knowledge
- Generated complete full-stack applications averaging 5,000+ lines of code
- Built multi-agent systems where specialized Claude instances handle frontend, backend, testing, and deployment
## The problem
Emergent set out to democratize software creation by removing coding as a barrier. The company's customers—founders building MVPs, product managers creating internal tools, domain experts developing industry solutions, and small businesses automating operations—typically pay \$25-50 monthly to build applications that would traditionally cost \$50,000+ in development fees.
"We've had three lives," said Mukund Jha, CEO and co-founder at Emergent. The company initially built an AI-powered QA testing product, with agents that could navigate web applications, understand interfaces, and verify functionality. Then on day one of Y Combinator, they had a revelation: if their AI could understand applications well enough to test them, why not build them?
They pivoted immediately. Version two was an enterprise coding agent that topped SWE benchmarks. But enterprise sales cycles slowed feedback to months. In January, they pivoted again—this time to consumers, packaging their agent into a web platform where anyone could start building immediately.
However, they faced three critical technical challenges. Models would forget instructions within the same session, specifying formatting requirements only to ignore them minutes later. They would write partial code with comments like "rest remains the same," making output unusable for actual development. Most problematically, agents needed to execute hundreds of terminal commands, but models consistently failed at maintaining correct syntax and parameter ordering.
## Claude enables complete autonomous development workflows
Emergent tested everything—leading proprietary models, open source options, all of it. Claude proved substantially better across the dimensions that mattered most.
Instructions given once remained consistent throughout entire projects. Command execution showed high accuracy in tool-calling syntax and multi-step workflows. The model consistently generated full code files spanning 500+ lines without truncation.
"The API integration was straightforward—we had it running in production within two days," said Jha.
## Emergent deploys Claude across development lifecycle
Claude powers five core functions in Emergent's platform. For code generation, it produces complete applications averaging 5,000+ lines across Python backends, JavaScript frontends, and database schemas. Different Claude instances handle specialized tasks in multi-agent orchestration—one manages frontend work, another handles backend logic, a third focuses on testing, and a fourth manages deployment.
For autonomous debugging, Claude analyzes stack traces, identifies root causes, and implements fixes without human intervention. It uses vision capabilities to verify UI functionality through visual testing. Claude also makes architecture decisions, selecting appropriate tech stacks and implementing design patterns.
"The bigger challenge was learning to trust it," Jha explained. "We kept wanting to constrain Claude, add guardrails, limit its capabilities. Then we realized: Claude performs better with more freedom, not less. So we gave it full access to virtual machines. That's when the magic happened."
The approach unlocked capabilities that weren't possible before. Projects can now complete 100+ step workflows successfully, compared to 10-15 steps previously. Agents generate 5,000+ line codebases without human intervention and build full-stack applications with separate frontend and backend architectures. They handle complex features like WebSockets, real-time updates, and payment processing, while automatically recovering from errors by fixing their own mistakes.
## The outcome
The final pivot to consumers, powered by Claude's capabilities, changed everything. Emergent went commercial at the start of June. Four months later, the company reached \$25M ARR with 2 million+ users and thousands of real businesses launched through the platform.
Projects that would traditionally take a freelancer two weeks get built in two hours. The technical integration took two days for initial setup, one week to fully optimize prompts, and two weeks to restructure the entire agent architecture around Claude's capabilities.
Looking ahead, Emergent is developing mobile and desktop application capabilities in the near term. Medium-term projects include voice coding, where users can describe applications verbally while Emergent builds them in real-time, and screen sharing functionality that lets users point at problems for the agent to fix.
The company is collaborating with Anthropic on production performance benchmarking, multi-agent orchestration patterns, long-context optimization, and real-world reliability metrics. Emergent's testing and evaluation data helps Anthropic understand production applications, while model improvements directly enhance the platform's capabilities.
"Our shared goal is making software development accessible to anyone who can describe what they need, regardless of technical background," said Jha.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Epic Systems Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/epic-systems
Path: 18-Industry-UseCases/epic-systems.md
# A conversation with Seth Hain about Epic’s internal AI adoption
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Healthcare
Company size:
Large
Product:
Claude Code
Location:
North America
195 million
patients globally use MyChart
Over half
of Claude Code usage is from non-developers
The Enterprise AI Transformation Guide for Healthcare & Life Sciences
Accelerate your enterprise AI transformation with proven strategies from Anthropic's customers.
[Read more](https://resources.anthropic.com/hcls-transformation-guide)
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
At Anthropic’s *“The Briefing: Enterprise Agents”,* leaders from some of the world’s largest organizations shared how they’re scaling AI adoption. One of those leaders was Seth Hain, SVP of R&D at Epic—the healthcare technology company behind MyChart, which is used by over 195 million patients around the world to access lab results, schedule appointments, communicate with their doctors, and more.
Seth sat down with Jonathan Dahlberg, head of Anthropic’s applied AI team, to discuss how Epic is deploying AI, what’s surprised them along the way, and what’s ahead for healthcare in 2026. The following conversation has been edited for length and clarity.
**Jonathan Dahlberg, Anthropic: How did AI adoption spread across Epic, internally?**
**Seth Hain, Epic:** It was a very natural progression, because we gave everyone at Epic the ability to explore AI. Pockets of learning would develop. It would often start with an individual, and then their teammates and neighbors. We're famously an in-person company, and a key part of that is the natural interactions in the break room or hallway—quick ideas traded back and forth. The excitement of something you build over the weekend and show to a colleague generates momentum. We ended up creating internal tools to help people see who was using AI and what they were doing with it, so others could adopt it quickly and try more.
And the pace kept picking up. When you're using AI personally, you end up having moments of surprise—when you realize what the AI is now capable of. Over the last five or six years, those moments started coming faster and faster, building on each other. Both the core models and the agentic tooling—the layer above the models—are improving. Because we gave everyone the ability to explore AI, everyone saw this happen.
**Dahlberg: Over half of your Claude Code usage is from non-developers. What surprised you about that?**
**Hain:** The folks on the ground have the best ideas, so it’s really important for them to have the opportunity to openly explore how AI works. Some of the most exciting things I’ve seen are non-developers taking tools like Claude Code and applying it to their own workflows.
Here’s a great example. One of my friends is a pharmacist at Epic, and he came back with a full prototype of some new pieces of functionality he wanted in MyChart. With AI, he was able to show everyone what he wanted in a whole new, interactive way—going beyond slides or written documentation. And now it’s a quick link that folks are exploring and then iterating on together.
**Dahlberg: How do you get people across the company to find the time for exploration?**
**Hain:** It starts with leaders spending time with these tools every day. They need to have that familiarity and sense of where things are developing and then use that to extend time to their employees to explore. We have a Friday afternoon meeting with many of our development leads across the company. We took an entire one of those meetings and said, you need to sit down and experience this for yourself. You need to have that aha moment. And it wasn’t just about those four hours, it was about establishing a foundation for our leadership to continue to iterate.
**Dahlberg: How do you build trust in AI in a clinical setting?**
**Hain:** There are multiple layers here. First, clinicians and health systems need to trust that you truly understand their needs. We’ve long required our developers to do immersion—they get on-site, in person. They spend time at the elbow with clinicians and staff to develop an understanding of workflows step by step, where the software fits, where human interactions take place.
And because we work in healthcare, we take “do no harm” seriously. That starts with our own development pipelines. Understanding how we can improve the level of quality of the code as it goes out the door, and how to use new capabilities—like skills and MCP servers—to carry out additional checks we could not do before.
Next, organizations need to be able to evaluate AI before taking it into production, and they need to be able to monitor it on an ongoing basis. Some examples:
- An early capability we released was a summarization of the medical record, and it included links to the parts of the record where clinicians could go verify. That provided a foundation so that as you move to more agentic capabilities, the organization and the users already have confidence.
- We have a capability for physicians and nurses to quickly respond to messages from patients. If you have an individual that is a hundred percent of the time using those drafts without any edit, that’s incorrect. And if you have an individual that zero percent of the time is using any of them, that’s also incorrect. So you have to be able to monitor that.
And the user experience needs to continue to adapt. The AI we use today needs to help acclimate folks across healthcare to what is continuing to come. And that’s where a number of us spend a lot of time at the company—helping think about how product design evolves through these different stages, as both the models and the agentic capabilities continue to improve, and helping users be able to activate these tools effectively.
**Dahlberg: What skills matter most as this technology evolves?**
**Hain:** Openness to adapting. The people who are moving ahead in leaps and bounds are the ones who are exploring and quickly adapting to what the technology makes possible. When you’re thinking about a medical record moving from the ED up to the back office and then to the patient taking care of themselves as they go home with follow-ups, there’s over a hundred handoffs between individuals just in that type of care. The individual that understands that and has spent time immersed in it is going to be able to guide these tools to create the next generation of software and capabilities.
**Dahlberg: Something feels like it’s shifted recently. What’s changed?**
**Hain:** One of the things I’ve noticed both internally as well as with health systems, if you go back 12, 24 months, was that AI was productively helping in segments of a person’s day or segments of a person’s workflow. It would save them time—for example, it would save a physician time in regards to completing their notes based on the conversation in the exam room. Or it would save time for folks at Epic in regards to finding information from some knowledge base. But it was narrow. The result of that was that folks still sort of spent the same total amount of time. They couldn’t insert truly new work into that day.
I think in the last eight to 12 weeks, that has started to shift. Those moments where the human had to jump into the middle have become fewer and fewer. And so now you have this contiguous block where the agents are able to do work and produce a result that somebody can engage with and spend time on. And so I think that’s why it feels qualitatively different now.
One example: we have a team working with customers on operationalizing access to care—making sure patients get scheduled with the right specialist right out of the gate. They built a shared Claude project to have conversations about what was happening across each of their customers. Now, whenever I ask for a status update, I get a link to a Claude conversation that answers the question. It’s functioning as part of the team, not just as an assistant.
**Dahlberg: What advice would you give enterprise leaders who are just getting started?**
**Hain:** Leaders need to be spending time in it. If they’re not, that needs to change right now, and not just at work but also personally. The second thing is to really look at your governance processes and make sure you don’t have unnecessary roadblocks.
Imagine an organization saying, “We don’t really give Excel out to our employees—we don’t trust that they have enough understanding of math and stats to be able to use it to analyze data, so we don’t provide it to them.” I think everybody would agree that that’s not going to be a recipe for success long-term. The same goes for AI. Start with leadership, and open the door to exploration.
**Dahlberg: What’s ahead for healthcare and AI?**
**Hain:** There is an immediate opportunity for agentic AI to help every patient, clinician, and health system operator. From patients getting their medical questions answered in MyChart, to insights for clinicians at the point of care based on the conversation in the exam room, to increased automation in the back office—all on the same integrated platform. This is moving quickly, with 85% of organizations we work with already using AI in production.
Beyond that, we’re building medical event models internally at Epic—AI trained specifically on real-world health records rather than general web text. And we’re seeing scaling laws apply to these models in the same way they apply to natural language models. There’s so much potential here.
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
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## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
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- [Research](../19-Reference/anthropic-com-research.md)
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- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Epilepsy Foundation Q&A | Claude by Anthropic
Source: https://www.claude.com/customers/epilepsy-foundation-qa
Path: 18-Industry-UseCases/epilepsy-foundation-qa.md
# How the Epilepsy Foundation uses Claude across the organization
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Medium
Product:
[Claude Platform](https://claude.com/platform/api)[Claude for Nonprofits](nonprofits.md)
Partner:
AWS
Location:
North America
AWS Imagine grant drafted in a day
Weekly analysis of Sage conversations,
at scale, with Claude
Case Study: The Epilepsy Foundation
The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
[Read more](epilepsy-foundation.md)
[The Epilepsy Foundation](https://www.epilepsy.com/) is a nonprofit serving people with epilepsy across the United States, with a mission to ensure that no one faces epilepsy alone. Its public assistant, Sage, is a Claude-powered AI epilepsy assistant that answers only from the Foundation's medically reviewed content. In addition to the assistant, the Foundation has built Claude into how its own teams work. David-Alexandre Jost, its Chief Technology and Innovations Officer, spoke with Anthropic about writing grants, understanding what the community needs at scale, and what he thinks AI should and shouldn't do at a mission-driven nonprofit.
## Anthropic: Sage only answers from content your editorial board has vetted, and it tells someone when it doesn't have an answer rather than guessing. That's a deliberate stance on what AI should do. Where does it come from?
**David-Alexandre Jost, Epilepsy Foundation:** We made a decision early on to have authoritative content from the start. There is a lot of unreliable information out there. People who are scared go looking for a cure or a treatment and end up on forums and sites no one has checked. So on epilepsy.com, nothing gets published until our editorial board and our marketing team have approved it, and that is exactly why we could ground Sage in that knowledge base. That grounding is the difference between Sage and someone just opening any AI chatbot and prompting it. What surprised us is how far that grounding goes. Sage started showing behaviors we never programmed, and when we dug deeper, we noticed they were baked into the content we had ingested. Our lifestyle articles offer real recommendations, such as how to handle a situation at school or how to make the most of a few minutes with your neurologist. Sage learned to offer that kind of guidance on its own. We do not have to prompt everything into the agent. A lot of it is already in the knowledge base we built.
## Anthropic: You also use Sage to understand what your community needs. How does that work since every session is anonymous?
**Jost:** Because sessions are anonymous, we do not follow people from one visit to the next, which means a lot of the usual analytics simply are not available to us. So I use Claude Opus to write a weekly report on the behaviors we are seeing inside Sage. It has been a real eye-opener, because we can finally do this at scale. I have been running it for about six weeks, and the report gets better each time. The system has learned the kind of data I am looking for, partly because I give it feedback every week on which conversations to focus on. Now I get genuinely useful insights: which conversations to share with the team because they are a great story, and which ones point to a problem on the prompt side where we need to tighten a guardrail.
## Anthropic: What has that weekly read shown you about how people actually use Sage?
**Jost:** What stood out is how many of our power users treat Sage as a diary. They want it to *remember*. A lot of people in our community live with cognitive challenges, so a conversation from a few days ago can be genuinely hard to recall, and if Sage can hold onto those details, that matters to them. Right now it can't, because every session starts fresh. That one insight is driving the next version. Our next iteration of this product is Sage Next, which adds authentication and long-term memory, so it can carry something a person shared weeks ago into a later conversation, and even flag a medication risk they might have forgotten to raise with their neurologist.
## Anthropic: You bring that same grounding instinct to your own work. The clearest example is the grant you wrote for AWS Imagine. Walk us through it.
**Jost:** I have been using Claude on a daily basis for about six months, so by the time I sat down to write that grant, it already had all the context of how I work around Sage: how I talk about the technical pieces, how I think about the strategy. Drawing on all of that, I put together a compelling submission in a single day. I could not have done that in a day on my own. Without Claude, I would have likely had to spend 4x as much time on this grant. The value was not only speed. It meant the day went into shaping a strong story about Sage rather than staring at a blank page. There were a lot of lessons in it, and I am taking them back to our core and development teams so more of us can work this way.
## Anthropic: What else are you trying to build while piloting Claude across the Foundation?
**Jost:** The internal rollout of Claude is a trial to see how it fits for adoption across the organization. On the IT side we already have the governance to support it. Where I want to take it next is broader AI fluency. We are planning to use the courses available for nonprofits and teach our core and development teams how to build context in Projects, share that context, and work more collaboratively rather than everyone starting from scratch. The goal is a way of working where you can be confident that what you create with AI is accurate and good enough to share with the community. That is the future I see for the organization: everyone building on the same shared context, whether that is a grant, a piece of content, or the next version of Sage.
## Anthropic: You're also making this case beyond the Foundation, at conferences. What are you arguing for?
**Jost:** We just submitted an abstract to the American Epilepsy Society. If it's accepted, we'll be on a panel in December on how empathy is required when you have a conversational chatbot like Sage, and how important it is to ground it in content you own, with a team behind it that can do the editorial process. I'm also hoping to be on a panel at another conference on the technical side: how you audit the iterative process to get a better chatbot out there, with observability.
Beneficial Deployments
Accelerate the work that matters most
[Read more](../19-Reference/claude-for-nonprofits.md)
## Anthropic: All of this runs on sensitive health information. What lets you keep expanding what AI touches?
**Jost:** It goes back to why we built our foundation on AWS in the first place. We created an environment that can comply with HIPAA and other requirements, where we decide what personal or health information gets shared and what does not, how it is stored, and whether developers or researchers can access it. That is already baked into the system. For us, it comes down to governance: we know how to store this information, and we know how to share it based on the policies we have set.
## Anthropic: Across grants, analysis, and everything you're rolling out, what's the principle you keep coming back to?
**Jost:** Ground it in what you can stand behind, and keep humans in the loop. Everything we have built with Claude, from Sage to the way I write a grant, starts from content and context we trust. Get that right, and the tools compound. The same context that helped me write one grant in a day can help across the organization once people know how to use it. That is what I want for us: an organization where AI helps us do more of the work that matters, and where we stay confident that what we put in front of our community is valuable and accurate.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### Building dignity-driven AI: A conversation with the National Domestic Workers Alliance
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Epilepsy Foundation Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/epilepsy-foundation
Path: 18-Industry-UseCases/epilepsy-foundation.md
# The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Medium
Product:
[Claude Platform](https://claude.com/platform/api)
Partner:
AWS
Location:
North America
60,000 interactions with Sage
reached in under a year, before any major promotion
2.5x more interactions per session
From 1.2 to 3 since launch, as trust in Sage grew
[The Epilepsy Foundation](https://www.epilepsy.com/) is the leading nonprofit serving people with epilepsy across the United States. The organization is built around a simple mission: no one should face epilepsy alone. For more than two decades, its website, epilepsy.com, has been the authoritative source for epilepsy and seizure information. Today, a Claude-powered assistant named Sage turns that library into a personal conversation for anyone who needs one.
## With Claude, the Epilepsy Foundation achieved:
- 60,000 interactions with Sage, the Foundation's AI epilepsy assistant, in under a year, before any major promotion push
- 2.5x more interactions per session since launch, from 1.2 to 3 since launch, as trust in Sage increased
- Every answer grounded in 3,200 pages of medically reviewed content, with helpline and partner fallbacks
- Half a day to test and deploy each new Claude model, using a 20-question clinical benchmark
- Weekly, at-scale analysis of Sage conversations to surface community needs and refine guardrails
## The challenge
## People getting lost in 20 years of content
[Epilepsy.com](http://epilepsy.com) is the source people turn to when epilepsy enters their lives, whether they have just been diagnosed, are caring for a child, or are supporting a loved one. Somewhere between 8 to 10 million unique visitors come to the site each year, with about 35% coming from outside the United States. It’s trusted because every page is reviewed by the Foundation's expert editorial board, which is drawn from the nation's leading epileptologists and neurologists. These editors write or review every page and ensure that nothing is published without their sign-off. "There's no other place anywhere that has the depth and breadth of content that we have," said Sarah Klein, Chief Engagement Officer at the Epilepsy Foundation.
With such a wealth of content, the challenge arose when visitors needed to find the right information. The library consisted of tens of thousands of pages, and finding the right answer took real persistence. "People got lost in the rabbit hole of what was at one point 50,000 pages of content," Klein recalled. "You would have to be really committed to finding what you needed to find."
No fixed path could fit everyone. "No two people have the same epilepsy journey," Klein added. The site was strong at guiding a visitor to the right page, but building a route through content that met each person where they were proved much harder. At the scariest moments—a parent up at night or someone still absorbing a diagnosis—that gap sent people away from the one expert-vetted source and into the rest of the internet, where nothing had been checked.
Q&A: The Epilepsy Foundation
How the Epilepsy Foundation uses Claude across the organization
[Read more](epilepsy-foundation-qa.md)
## The solution
## Choosing a model with empathy built in
To tackle this challenge, the Foundation decided to build Sage. Sage itself is an AI epilepsy assistant: a conversational agent, built on Claude. The team started by treating model selection as a clinical question. They wrote 20 baseline questions, 10 a caregiver might ask and 10 from a person with epilepsy, and had its medical editors and researchers write the answer an expert would give. They ran the same questions through five models and scored each on accuracy, empathy, tone, and recommendations.
What they needed was a model that could handle sensitive medical questions with care, not just return accurate facts. Claude stood out on the dimension that mattered most for a vulnerable audience. "I think it was the empathy at the core of the model," said David-Alexandre Jost, the Foundation's Chief Technology and Innovations Officer. "Even though we didn't bake this into our own prompt, at the core, the Claude models were very empathetic."
On healthcare questions, the difference was just as clear: where other models stayed general, Claude went into the specifics and offered real recommendations. Reaching that feel with another model would have meant heavy prompt engineering. Claude arrived with it, so the team could focus on the experience instead of coaxing the model into the right tone.
With the model selected, where to run Sage was the next decision. The Foundation had already partnered with Amazon Web Services (AWS) and moved to the cloud to build a governed foundation three years prior. Security, access controls, and HIPAA compliance were in place before any application sat on top of it. So when Sage was ready, running it on Claude through Amazon Bedrock was the natural next step. Amazon Bedrock also gave them room to grow: Sage could scale from a few hundred conversations a day to several thousand without rebuilding. And because AWS runs the underlying systems, the Foundation's small team can spend its time on the Sage experience itself. Bedrock is model-agnostic, so the team can move fast when a new Claude model ships.
"When a new version of your Claude models comes out, it's usually available the same day on AWS," Jost said. "We just deploy it into our environment, create a test agent, and that takes about half a day." Getting a brand-new model into a working test in half a day is quick, and Jost noted it would be far harder on a system less tightly integrated. Every new Claude Opus and Claude Haiku release then goes through the same 20-question benchmark, and the same human reviewers, before it reaches production.
## Grounding every answer in vetted content
Sage is built on Claude Haiku 4.5 and runs as a widget on epilepsy.com. Every session is anonymous, and every question is answered only from a knowledge base of 3,200 pages of editorial-board-approved content. When the answer is not there, Sage says so and points the person to the Foundation's Helpline or a partner such as a local Affiliate office or the Rare Epilepsy Network, rather than guessing. "Our goal is to bring hallucinations to zero," as Jost put it. That grounding is what lets the Foundation stand behind every response.
Jost is careful not to call Sage a chatbot. "A chatbot is usually a one-way conversation,” he said. “I have a question, it matches the question to some content and delivers an answer. But Sage wants to have a conversation with you. It will not only answer your question but dig deeper on the why, so it can move you in the right direction." If someone asks about a type of seizure and mentions a pregnancy, Sage asks what medication they take, because that combination can matter.
Over time, the team noticed Sage doing useful things no one had explicitly programmed. For example, Sage began offering guidance pulled from the Foundation's vetted articles, like how to handle a situation at school or how to make the most of a few minutes with a neurologist. "We don't have to prompt everything into our agent," he added. "A lot of this is prompted from the knowledge base we created."
Beneficial Deployments
Accelerate the work that matters most
[Read more](../19-Reference/claude-for-nonprofits.md)
## The outcome
## 60,000 interactions driven organically
In less than a year, Sage passed 60,000 conversations, before the Foundation had done much to promote it. A typical week now brings about 1,000 unique sessions and 2,700 interactions, comfortably ahead of the team's early goal of 200 a day. Depth grew with volume, too: the average session has grown from 1.2 interactions at launch to 3, and power users go 20 to 25 turns deep in a single session. "People are trusting Sage more and more, because it gives them value in the conversation," Jost said. "Once you have that trust, they share more, and that context helps the next step."
The conversations that stay with the team are the ones the count does not capture. One Sunday night, a mother typed in: "My daughter just had a seizure. How long will she be confused? She's 19." Sage explained what was happening, that the confusion could last minutes to hours, walked her through how to keep her daughter safe, and offered the Helpline.
Another user had lived with uncontrolled seizures for two years, along with severe anxiety and worsening ADHD, and had just left an appointment where her neurologist waved off her symptoms. She spent an hour with Sage working through her history, then asked it to save the chat as a reference for her next visit, because she did not want to forget anything and knew she would. Sage generated a structured document organized by symptom, with a timeline and her questions. "This is actually spectacular," she wrote back. "I'm so glad I found this feature." Jost added that this wasn’t actually a feature, but Sage’s behavior adjusting in real time. "This is Sage creating a tool based on the need of that user," Jost said.
That pattern points to where the Foundation is headed. Power users are treating Sage as a diary, which matters most for community members with cognitive challenges, and the current version cannot carry memory across sessions yet. The next iteration, Sage Next, is being built on [Amazon Bedrock AgentCore](https://aws.amazon.com/bedrock/agentcore/) with authentication and short-term and long-term memory, so Sage can carry what someone shared weeks ago into a later conversation. "The vision for Sage was to really help you navigate all of that content,” Jost said. “But now Sage is more than this. It's your companion in your epilepsy journey."
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### How the Epilepsy Foundation uses Claude across the organization
### Building dignity-driven AI: A conversation with the National Domestic Workers Alliance
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## eSentire Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/esentire
Path: 18-Industry-UseCases/esentire.md
# How eSentire runs expert-level threat investigations at scale with Claude
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
North America
99.96% ransomware containment before encryption
more than double the industry average of 44%
120,000+ autonomous investigations in 12 months
each averaging 44 tool calls across endpoint, identity, network, and cloud telemetry
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
eSentire is a managed detection and response (MDR) provider that protects millions of endpoints across thousands of customers worldwide. Its Atlas platform uses Claude to run autonomous threat investigations, analyzing signals across endpoint, identity, network, and cloud telemetry to catch and contain attacks in minutes.
## With Claude, eSentire achieved:
- 99.96% ransomware containment before any file encryption, more than double the industry average of 44%
- Over 120,000 autonomous investigations across its full customer base in 12 months, each averaging 44 tool calls across endpoint, identity, network, and cloud telemetry
- Above 90% alignment with top SOC experts in continuous production evaluation, matching or exceeding human analyst performance
- 6-minute average agentic investigation, where the industry median attacker dwell time is 11 days
- 41% more confirmed attacks detected per customer after deploying agentic investigations, with overall alert volume down 11%
## The challenge: Matching attacker speed without sacrificing depth
AI-powered attacks now run at thousands of requests per second, a pace no human SOC team can match. eSentire needed to investigate live threats across thousands of heterogeneous customer environments, correlating signals across endpoint, identity, network, and cloud layers, and reasoning about attacker intent with incomplete information. The challenge was doing this with the same depth a senior analyst would bring to every signal, not just the ones flagged as critical.
"When attackers can run AI agents that move faster than any human SOC, the only viable response is AI that defends at the same speed and depth," said Dustin Hillard, CPTO of eSentire. "That's what we built on Claude."
## The solution: Why eSentire chose Claude for security reasoning
Standard cybersecurity benchmarks had become saturated, with leading models scoring near-perfect, but those benchmarks present defined problems with verifiable answers. eSentire's production work is fundamentally different: the agent receives a detection event and telemetry sources, but no predefined answer, and has to decide what tools to call, how to interpret contradictory evidence, and what verdict to reach.
When eSentire evaluated multiple models across real-world security scenarios, Claude provided the highest performance for complex security reasoning. Its agentic capabilities excelled at orchestrating multi-tool workflows while maintaining investigative coherence, essential for MDR work, and each successive model generation has improved on that.
"Benchmarks measure whether a model can solve a known problem in a controlled environment," said Hillard. "We needed Claude to solve unknown problems in live customer environments, thousands of times a day, with expert-level depth on every single one. That's a fundamentally different challenge, and Opus 4.6 is meeting it."
## How eSentire runs agentic investigations with Claude
eSentire's Atlas platform runs Claude Opus 4.6 on Amazon Bedrock through Agent SDK in a multi-agent architecture that mirrors the workflow of a senior SOC analyst. Each investigation averages 44 autonomous tool calls: querying threat intelligence, correlating signals across SIEM and endpoint telemetry, analyzing identity activity, reconstructing attacker behavior across process and network data, and connecting findings across workflows. Over 12 months, the platform executed more than 5 million tool calls, representing 468,000 hours of equivalent expert effort, with each call averaging roughly 5 minutes of analyst work.
Each case follows a structured analytical workflow that would take a senior analyst hours to replicate manually, with multiple sub-agents collaborating on each case.
Where this shows up most clearly is in ambiguous cases. An identity compromise where the attacker's activity overlaps with a legitimate user's normal behavior requires the agent to weigh timing, geography, user agent strings, and email forwarding rules before making a judgment call. Opus 4.6 consistently handles these cases at a level that matches eSentire's best human investigators. And it has to reason effectively across 3,600+ distinct investigation workflows spanning every major EDR, SIEM, and identity platform.
After deploying agentic analysis, eSentire detected 41% more confirmed attacks per customer while reducing overall alert volume by 11%. More real threats caught, less noise. Senior analysts review and act on every critical finding, providing a trust layer that automation alone doesn't provide. The AI analyzes at depth on every signal, freeing the human team to focus on the judgment calls that matter most: customer engagement, containment decisions, and remediation strategy.
"Before agentic investigations, we had to choose between depth and speed," said Hillard. "Now every investigation gets the deep analytical rigor our best experts would apply. That's what changes outcomes."
## The outcome: Measurable containment at production scale
eSentire measures this rigor through continuous production evaluation: senior SOC experts independently review a sample of the same cases the agent has investigated, and alignment is measured across dimensions like whether compromise occurred, severity classification, and recommended response. Across more than 500 adjudicated outcomes, Claude consistently achieves above 90% alignment with senior experts on the final verdict. When compared against junior analysts using the same methodology, the agent outperforms them.
Across 12 months of production, the results are concrete. Of nearly 10,000 escalated incidents across more than 1,400 customers:
- 31% were blocked before execution,
- 18% were attempted attacks that failed,
- 36% were identity compromises detected and remediated before attackers accessed business data, and
- 14% were device compromises where the SOC detected activity, isolated the host, and drove remediation.
Across nearly two million protected endpoints, attackers achieved lateral movement to a second device in fewer than 0.5% of incidents. Ransomware encrypted files in less than 0.04%. Every one of those cases was detected. The question was never whether the attack was found, but how fast it could be stopped. For context, the global median attacker dwell time is 11 days, and only 44% of ransomware attacks industry-wide are stopped before encryption.
## Looking ahead
The platform is expanding to ingest and respond across any security technology a customer runs, regardless of vendor stack. Each new integration deepens both the investigative context and the response capabilities available to every investigation.
"We're building a platform where every security signal, regardless of vendor, gets the same depth of analysis and quality of outcome," Hillard said. As the threat landscape accelerates, eSentire's bet is that depth and speed aren't a tradeoff anymore.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
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- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
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- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Eve Legal Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/eve-legal
Path: 18-Industry-UseCases/eve-legal.md
# Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
60 days faster settlement times
for firms on Eve
Cut engineering triage from three hours to minutes
with its internal Claude-powered developer tool
[Eve Legal](https://www.eve.legal/) is an AI-native platform for plaintiff-side law firms. Roughly two years after launch, over 1,700 firms run on the platform, 500 of them added this quarter alone. Claude runs the platform's heaviest workflows: analyzing a firm's operations and lawyer performance, dissecting case files that stretch to 70,000 pages, and drafting demand letters in each firm's house style. It also monitors thousands of cases across a firm each night, deploying agents based on the findings.
## With Claude, Eve Legal helps plaintiff law firms:
- Settle cases up to 60 days faster
- Increase settlement values by up to 30%
- Take on up to 30 additional cases per lawyer per year
- Turn case files of 2,000 to 100,000 pages into legal work output automatically
- Process 12.5 million documents a month
- Answer, prioritize, and sign potential clients automatically with voice agents
- Cut engineering triage from three hours to minutes with Wall-E, its internal Claude-powered developer tool
## The challenge
## Contingency law runs on hours nobody bills
Most plaintiff firms don't work on retainer. They typically take cases on contingency and get paid only when a case settles, so every hour spent on manual casework is an hour the firm absorbs itself until an outcome. The casework can often be demanding. For example, for personal injury attorneys, a single case file arrives as anywhere from 2,000 to 100,000 pages of unstructured records, which a paralegal previously analyzed line by line to build a medical chronology. It includes the ledger of a client’s injuries, the treatment timeline, what it cost, and what came after, all before any can go out.
That labor puts a hard ceiling on how many cases a firm can take, and clients’ cases that don't justify the hours often go unrepresented. Software previously built for the industry typically focused on tracking the labor as opposed to actually taking on the labor. Eve was started to take on all of the heavy manual labor that the legal profession entails," said Jay Madheswaran, CEO & Co-Founder of Eve.
Claude for Statrtups
Join the founders building on Claude. Access community and resources to accelerate your growth.
[Read more](../15-Claude-AI-Features/programs-startups.md)
## The solution
## A 400-suite benchmark where Claude keeps coming out on top
For Eve, taking on that labor started with a decision about how central AI would be. "We went all-in on AI from the start," Madheswaran said. "It's not, 'How can an attorney work with AI to do this task?' Instead, Eve created a new world where attorneys ask, 'What work do I need to approve that Eve has already done for me?'"
Eve evaluates model candidates against a proprietary benchmark it calls PlaintiffBench: around 420 test suites run against every model the company uses. "We are only willing to move forward on a model when we have confidence in those benchmarks," said Matt Noe, Co-founder and Chief Product Officer.
Claude Opus 4.8 is the production default for the platform's most complex work. Injury cases hinge on timelines, so a model has to reason precisely about when treatments happened and in what order; Noe names Claude's temporal reasoning as the standout. Accuracy across enormous records matters just as much. "Faithfulness and grounding on long documents is another dimension where we measure models, and Claude always stands at the top," Noe noted.
Firms hand Eve their document templates, noting that Eve’s drafts must sound like the firm wrote them. "We found Claude models, in particular Opus, really give us the style adherence of the law firm," Noe said. "It's very personalized to the lawyer's style of writing." Eve routes its hardest scenarios and long, multi-turn tasks to Claude Opus, and uses Claude Sonnet for lighter extraction work.
## One custom harness, routing traffic across three clouds
Inside Eve, those models carry a case through its entire lifecycle. When a new document lands, Claude classifies it, triggers the right workflow, extracts its contents, and builds it into the chronology and downstream drafts, all of which lawyers work with conversationally, chatting with their cases directly inside Eve. Claude also works at the top of the funnel: Eve transcribes calls coming into a firm's call center and scores each one, so intake teams know immediately which cases they can genuinely help with. These workflows earned their autonomy about a year ago, when Eve moved the whole system from a retrieval-augmented generation (RAG) architecture to an agentic one.
Eve built the infrastructure around the models itself. The harness reaches Claude through three routes, the native Claude Platform, Amazon Bedrock, and Google Cloud, switching between them automatically so workflows keep running as the company grows. The same engineering care goes to the output itself. "The work product that plaintiff lawyers ship has to have really high quality," Noe noted. "We really take pride in delivering that quality of product work for them that they can put in front of their clients."
Eve turns the same tooling on itself, building Claude Code into every engineering workflow, including Wall-E, its internal developer productivity system. When a support ticket or production incident hits Slack, Wall-E spins up an isolated environment where Claude agent loops debug the issue and open a merge request, cutting triage from three to four hours down to minutes. Even the finance team runs on it: Claude-built dashboards flag when the cost of a workflow, like writing a demand draft, creeps up week over week.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## Two months faster to settlement
Firms on Eve settle cases up to 60 days faster, case life cycles run 50% faster, and settlement values are up 30% across customers. "Even the best lawyers at a firm are like, 'Oh, wait, I missed this,'" he said. The gains compound overnight. "You're creating agents powered by Claude that are taking on the work while you are sleeping," Madheswaran explained, "so that when you wake up, you're approving legal work that has been done overnight."
The platform processes more than 12.5 million documents a month. The capacity Eve frees up lets lawyers, in Madheswaran’s words, "get back to practicing law." Firms take on up to 30 additional cases per lawyer per year across personal injury, immigration, and labor and employment. At a firm of 100 or 1,000 people, that compounds into thousands more people represented than before. That reclaimed time goes to the clients themselves. "Eve’s taking on those tasks so that they can actually deal with the human element of what is oftentimes the worst thing that's ever happened to a client," Madheswaran said. "It's nice when altruism and a business model work hand in hand."
None of it is left to chance: a dedicated AI outcomes team guides every new firm through its first 90 days, automating 80% of the work the firm previously did manually. Last month, Eve expanded from managing cases to optimizing firms: attorney workloads, case prioritization, and revenue projections. Next on the roadmap are deeper agentic workflows, multi-step drafting, and agents that learn from a firm's feedback on everything from writing style to case strategy. "Personalizing it per case, per lawyer, and per organization," Noe said. "Those are all the areas where we are pushing towards."
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
### Thomson Reuters CTO on piloting Cowork with Claude Enterprise
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## EvenUp Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/evenup
Path: 18-Industry-UseCases/evenup.md
# EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
Documents drafted in minutes,
down from 8 to 15 hours of skilled work per case
300% increase in settlement offers
with AI Drafts backed by cited evidence
[EvenUp](https://www.evenuplaw.com/) built its AI platform around one idea: an injury victim's case shouldn't be weaker just because their firm is smaller. Solo practitioners and multi-state firms use it across the case lifecycle, and have resolved more than 200,000 cases and secured more than \$10 billion in damages for injury victims. Claude models do the reading, extraction, and reasoning. EvenUp adds PI data, domain expertise, and proactive automated workflows on top.
## With Claude, EvenUp:
- Documents drafted in minutes, down from 8 to 15 hours of skilled work per case
- Raised settlement offers 300% for firms presenting the full damages picture with cited evidence
- Tripled customer firms' demand output, with one practice clearing a 45-day backlog
- Reduced case discovery response time from 5 hours to 30 minutes
- Increased accuracy on past medical expense totals by 14% on smaller cases
- Delivers drafts with 16% greater completeness and fewer missing records
## The challenge
## Weeks of skilled work inside every document
A personal injury case runs on documents: demands, negotiation sheets, discovery responses, medical summaries. Each one has to be formatted correctly, factually airtight, and toned to match the firm. Before EvenUp, getting there was entirely manual. "A paralegal with a highlighter worked through stacks of records that were weeks late and out of order, said Emre Yamangil, Principal Machine Learning Engineer at EvenUp. “The same visit could be documented three different ways by three different providers."
One California firm juggled 1,500+ active cases, 250 of them in litigation at any given time, and ran its entire demand-writing function through a single person. A 45-day backlog slowed every case behind it. Paralegals at an Ohio-based firm built medical chronologies and totaled bills by hand, taking 8 to 15 hours for each case. Firms faced a choice: take the case and eat the hours, or refer it out.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The solution
## Selecting Claude for long-context performance
EvenUp selected Claude, with Opus 4.8 handling the deepest reasoning. The choice came down to two capabilities: consistency and long-context performance. "Other models can write one good paragraph, but Claude stands apart,” said Yamangil. “Keeping a single consistent story across thirty pages is the real test." Claude supplies that consistency; the routing and verification EvenUp built around it turn that into documents a firm can afford and an adjuster can't discount.
“PI law presents some of the toughest challenges for AI,” said Rami Karabibar, CEO at EvenUp. “Claude Opus 4.8 delivers a new level of reasoning, reliability, and long-context performance. EvenUp adds PI data, domain expertise, and purpose-built workflows.”
Which Claude model gets a task depends on where a mistake could hide. Everyday extraction runs on Sonnet or Haiku. Opus takes the jobs where polish could hide an error: making sure the document's argument holds together. "If a model gets a date wrong, that's easy to catch," added Yamangil. "Attorneys and staff can check the source page. If it builds an argument that's subtly wrong, that mistake looks just as confident and polished as a correct one."
## Settle the facts once, then write
A case often arrives as 1,000 pages or more, and includes records from a dozen providers, billing ledgers, and police reports. EvenUp's drafting product called AI Drafts is supported by Claude and reads records on a ladder, climbing only as far as each page requires.
The system reads each page the most affordable way it can, and only climbs higher when it has to: real text, then standard OCR, then Claude's vision for the scanned bills and checkbox forms neither one can handle. Vision costs the most to run, and it earns that cost, because a misread number hurts the client directly: the demand asks for too little, or the adjuster catches the error and the firm's credibility goes with it. Every document also gets sorted first, a billing statement, a clinical note, an intake form, so the system only asks each page what it can actually answer. Every fact keeps a citation to its source page, duplicates get merged, and the whole record is settled once, before drafting starts. Nothing downstream would catch two parts of the system disagreeing about the same fact, and one contradiction is enough for an adjuster to discount the entire demand.
Only then does drafting begin. Opus sets the blueprint: what legal rules apply, what the other side will attack, what the throughline of the case is. Then it checks those answers for consistency across the whole document, just once. Sonnet writes each section from that blueprint, following state-by-state rules and conventions written in plain English instead of code. "That only works if the model obeys the fortieth instruction, buried deep in a long document, as faithfully as the first," said Yamangil. "Claude did." Every draft still ends with a person: an attorney reads, checks, and signs it.
Another feature that totals what a case is worth on paper works off records the pipeline has already extracted and validated. On smaller cases, under 150 pages, a single Opus pass beat a longer chain, lifting accuracy on past medical expense totals by 14 points.
"Getting one case right is easy," Yamangil said. "Getting the hundred-thousandth case right at a cost a firm can actually afford is the hard part." EvenUp tracks the cost of every task, so a spike traces to its source within a day. “Cost is something you engineer,” he added.
Claude Enterprise
Put Claude to work across your organization. Help everyone think deeper, do more, and build securely.
[Read more](../17-Billing-Plans/pricing-enterprise.md)
## The outcome
## A month of drafting comes back in minutes
Drafting that once took 8 to 15 hours of skilled work now returns as finished drafts in about 30 minutes, a 99% decrease. Settlement offers across EvenUp’s customer firms are up 300%. At a national personal injury firm that uses EvenUp, a lead case manager said they’re "seeing demand output that is 3x over what we've produced internally."
The California firm that ran all of its demand writing through one person adopted EvenUp and cleared its 45-day backlog. Demands that took a month now take about ten minutes, and attorney review moves 75% faster. The firm says that speed hasn’t come at the cost of quality: and says it has traced its strongest settlement offers back to having detailed explanations from drafting. After filing suit, the firm now sharpens arguments into mediation briefs with AI Drafts, which helped settle a traumatic brain injury case well into six figures. In one early slip-and-fall case, the first offer came back 10x higher than expected. An Oregon firm's drafting turnaround fell from months to days, and their team reported that revenue has grown 400% in one year.
The same shift runs inside EvenUp itself, where 200+ employees use Claude Enterprise and Claude Code is spreading through engineering. Yamangil's team used Claude to build an AI cost-and-forecasting system that now steers the company's model decisions, and a set of agents whose job is debugging the other agents. “Neither project would have ever been staffed on its own,” he said. “Both exist now.”
The change reads differently from inside a firm. "I've been doing medical billing spreadsheets for over 25 years,” said a paralegal at an Ohio personal injury firm on EvenUp. “At first, I was hesitant to give up control, but with the way our firm is growing, I just don't have the time I used to. EvenUp has been a huge stress relief. It helps us move cases faster, benefits the client, and supports the whole firm."
That relief is what EvenUp wants to build on. Yamangil's advice to anyone building AI for a specialized industry hasn't changed: "Spend your expensive model where you can't verify cheaply," he said. "The case doesn't end when the demand goes out, and neither does the opportunity to save a firm time on it.”
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
### Thomson Reuters CTO on piloting Cowork with Claude Enterprise
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Factory Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/factory
Path: 18-Industry-UseCases/factory.md
# Factory is building Droids for software engineering with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
550,000 hours
of development time saved
20% reduction
in development cycle time
Factory uses Claude to power autonomous droids that streamline software development for enterprises, saving customers over 500,000 engineering hours and millions of dollars across each step of the software development lifecycle.
- 550,000 hours of development time saved across customers
- Reduced development cycle time 20%
- 3x reduction in code churn
## Automating labor-intensive coding tasks
Factory, founded in 2023, is on a mission to bring autonomy to software engineering. The company builds AI-powered systems called "Droids" that automate labor-intensive tasks throughout the software development lifecycle. These Droids can handle everything from code review and documentation to end-to-end coding tasks like refactors, migrations, and feature requests.
"As software is built and companies grow, organizational structure and engineering practices become inconsistent. It leads to bottlenecks and slowdowns," explains Eno Reyes, CTO and Co-Founder at Factory. "There really wasn't any one tool or system that could handle the ambiguity required to navigate the entire software lifecycle, especially one that scaled with the organization."
Factory's solution is to create autonomous systems that can understand and navigate the complexities of large-scale software development. Their Droids use AI to analyze codebases, make decisions, and execute tasks with minimal human intervention.
## Building agentic AI systems with Claude
To create these autonomous systems, Factory needed AI models capable of complex reasoning, planning, and decision-making. They found their solution in the Claude 3 model family.
"We're trying to model human cognition," says Reyes. "We need systems that are agentic in nature. They have to have planning, subgoal decomposition, reflection on failure, refinement of tasks as they act. They need memory, both short-term and long-term. They need to be able to retrieve information and use tools. Anthropic and Claude have consistently delivered what we need to get there."
Factory uses Claude 3 Opus for tasks requiring heavy reasoning and complex decision-making. For high-volume tasks that still require good reasoning but need to be very fast, they employ Claude 3 Haiku. This combination allows Factory to create AI systems that can handle the ambiguity and complexity inherent in large-scale software development.
> The Claude 3 model family is best-in-class for agentic engineering tasks. Claude 3 Opus outperformed comparable models by a fair margin across a variety of our internally-developed benchmarks for software engineering. In addition, Claude 3 Haiku delivered the most impressive combination of performance and speed in its class.
— Eno Reyes, CTO and Co-Founder at Factory
## Streamlining development for enterprise customers
Factory's Droids are already making a significant impact for their enterprise customers. The company typically works with organizations that have hundreds to thousands of engineers.
One of their key products is the Review Droid, which automates the code review process. When deployed, it analyzes pull requests, provides contextualization, leaves inline comments, and helps other reviewers understand the changes. Another product, the Code Droid, can take a ticket from a project management system like Jira or Linear, work on the task, and create a pull request to implement the requested feature or fix.
Both of these Droids, which are powered by Claude, dramatically reduce the time engineers spend on routine tasks—enabling engineers to focus on higher-level problem-solving and new opportunities. Factory estimates that across all their customers, they've saved approximately 550,000 hours of development time. On average, each organization saves about 2,300 hours, which translates to a 20% reduction in development cycle time.
## Pushing the boundaries of AI in software development
Factory's use of Claude goes beyond simple task automation. They're developing sophisticated systems that can handle complex, multi-step processes in software development.
This focus allows Factory to create AI systems that can handle the immense complexity and variability of real-world software development tasks. Their systems can plan, break down problems into sub-steps, and make decisions at each stage of the process.
Factory’s commitment to advancing the state of the art in AI-powered software development is evident in their recent [technical report](https://www.factory.ai/news/code-droid-technical-report), where their Code Droid—which is powered in part by Claude—delivers state of the art performance on software engineering benchmarks.
## Looking to the future
Factory continues to grow and refine their AI-powered droids. Their plans include both deepening the skillset for existing droids while also further transforming the software engineering landscape.
With their innovative use of LLMs and their focus on solving real-world problems for enterprise customers, Factory is well-positioned to lead the way in bringing true autonomy to software engineering.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Figma Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/figma
Path: 18-Industry-UseCases/figma.md
# Figma transforms ideas into interactive software with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
Working prototypes in minutes
Designers, developers, and product managers create prototypes or apps without writing code
Claude Opus 4.6
generates complex, interactive apps and prototypes in Figma Make
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Figma](https://www.figma.com) is the collaborative design and development platform where teams create digital products—from initial concepts to shipped experiences. With Claude powering Figma Make, Figma enables teams to quickly transform ideas and static mockups into fully functional, interactive software, accelerating the journey from imagination to reality.
## Key results with Claude
- Designers, developers, and product managers create working prototypes or apps in minutes—without writing code
- Teams explore more design and product ideas by automating time consuming tasks
- Non-designers can now visualize ideas, bringing more people into the design process
- Claude Sonnet consistently delivered on code quality, design intent, and speed
## The evolution of design
Figma recognized that the role of design is rapidly evolving with AI. As the leading design platform, they saw an opportunity to help designers expand their creative impact—enabling them to bring designs to life—while inviting more people into the design process.
AI unlocks a new way to quickly visualize design ideas and turn static mocks into interactive experiences with a simple prompt. By bringing this capability to Figma, teams can explore many different directions without manually creating prototypes or writing code.
This evolution also aligned with broader industry shifts. Alex Mullans, a product manager at Figma, noted, "The traditional handoff between design and development creates friction. There's back-and-forth where the developer returns saying 'here's what I built,' and it doesn't match the original vision.” Figma’s collaborative platform brings design and development closer together to maintain craft and quality throughout the entire process.
## Choosing Claude for technical prowess and design sensibility
When evaluating AI models, Figma sought a solution that could generate high-quality code while understanding design intent and aesthetics.
Mullans described their evaluation process, saying, "We regularly evaluate various models. Claude consistently delivers the right combination of speed, accuracy, and understanding user intent."
Claude's design sensibility also sets it apart, the team shared. An engineer for Figma Make explained: "Before Anthropic came around, you saw these AI models were intelligent, but they definitely lacked taste, they lacked character. You would ask them to generate a design and the design would come out rather flat. And then Anthropic came around and now we have both intelligent models and models with taste."
Holly Li, product manager for Figma Make, had firsthand experience with Claude's capabilities. "I spent 30 hours teaching myself React to build my website. With Claude, I refactored and improved all that code in a single day, adding features I'd always wanted but couldn't implement myself."
The team identified Claude Sonnet as their breakthrough moment—the point when code generation became good enough to enable their vision for Figma Make.
## Interactivity via natural language
Figma integrated Claude into two transformative products that turn ideas into code-backed software. The first allows designers working in [Figma Sites](https://www.figma.com/sites/) to add interactivity to existing website designs by describing what they want—selecting elements and typing natural language prompts like "add a hover effect that tilts when my mouse is over it." Claude quickly generates high-quality code while preserving the details of the original design.
The second product, [Figma Make](https://www.figma.com/make/), creates interactive prototypes or apps from descriptions or existing Figma designs. As Li explained: "Figma Make is a way to go from idea to real software. You can either start from scratch or start with an existing design that you've created in Figma." Users can type a prompt describing what they want, or copy their pixel-perfect mockups from Figma Design, and Claude transforms them into fully functional prototypes with complex logic, animations, and responsive behaviors.
Li articulated their design philosophy, saying, "AI should meet designers where they are. If you've already crafted the perfect design, you shouldn't have to start over. Claude adds the interactivity while respecting every pixel you've placed."
The team saw remarkable improvements with each Claude update. Li shared, "A prompt now generates sophisticated designs with gradients, varied typography, and thoughtful motion. One of our designers even said 'Claude is so good, I want to cry.'"
## New models accelerate the vision
The Figma team stays on the cutting edge, constantly testing the latest Claude models.
"Sonnet 4.5 is a very impressive model," said [Dylan Field, Figma CEO](https://www.linkedin.com/posts/dylanfield_spent-the-last-few-days-exploring-the-capabilities-activity-7378474821879341056-h54Z). "We're very impressed so far with how much it can plan ahead, and also how much it can reason about complex codebases." Field explained how the model has transformed Figma designs into functional code. He highlighted the improved round-trip workflow between Figma Design and Make—copying designs in, generating working prototypes, then bringing them into the design canvas to iterate further and compare explorations side-by-side. "We had no idea how much better this round trip would get with Sonnet 4.5... it's been a very happy surprise," he noted. Field called the experience "a joy to play with," adding that the model "has already really shown quite a difference" in Figma Make's capabilities.
Figma also introduced an experimental models setting, giving users access to the latest releases—including the new Claude Opus 4.6—as soon as they're available in Figma Make. "Claude Opus 4.6 generates complex, interactive apps and prototypes in Figma Make with an impressive creative range," said Loredana Crisan, Chief Design Officer at Figma. "The model translates detailed designs and multi-layered tasks into code on the first try, making it a powerful starting point for teams to explore and build ideas." The experimental setting lets teams push the boundaries with new capabilities as Claude continues to evolve.
Every new model release unlocks new possibilities for what teams can create. Field shared, “As AI models get better, Figma gets better.”
## Making design and software creation accessible to everyone
By lowering technical barriers, Claude enables all kinds of Figma users to validate ideas faster, explore more creative directions, and bring diverse perspectives into the product development process.
Speed transforms what's possible. Li illustrated this with her own experience, saying, "I prototyped a new product flow with Figma Make in five minutes. Before, that would have been literally impossible for me to do alone as a product manager without design and engineering support."
This acceleration enables entirely new workflows. Early users have shared compelling examples: one designer pitched a VC on a startup idea by prototyping it over a weekend using Figma Make, impressing the investor with a fully functional demo. Another user used Make to bring a long-shelved concept to life—turning it interactive finally got the company talking about it again.
Beyond individual productivity, Claude also democratizes who can contribute to product development. Mullans observed, "Product managers who think in spreadsheets and data tables can now create visual prototypes to communicate their ideas. Engineers can quickly mock up interfaces without spending time with CSS. Everyone across the organization can contribute more effectively to the design process."
The shift goes deeper than tools—it's changing how teams approach product development. Now, engineers can design, product managers can prototype, and designers can ship software. Figma Make is blurring the boundaries between different roles, helping everyone visualize an idea, participate in the design process, and bring a product to life.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Financial services | Claude by Anthropic
Source: https://www.claude.com/solutions/finance
Path: 18-Industry-UseCases/finance.md
# Claude for financial services
## Your financial competitive edge, from signal to decision
Claude helps leading financial institutions across banking, insurance, asset and wealth management, and fintech improve how they serve clients and markets and manage risk.
[Contact sales](https://www.claude.com/contact-sales/financial-services)[Try Claude](https://claude.ai)
> “Anthropic’s multi-cloud solution stands out for its scale, performance and security, aligning with our operational needs and customer expectations. It exceeded our performance benchmarks and met all our security requirements, making it the ideal solution. We think Claude will help Coinbase build solutions for different customer segments and bring a billion customers to the crypto economy.”
Varsha Mahadevan, Senior Engineering Manager
> “LSEG has a long-established reputation for our open, partnership approach and meeting our customers wherever their workflows are taking place. Secure, enterprise grade AI applications, such as Claude, are expanding the opportunities for LSEG to build deep partnerships with customers.”
Ron Lefferts, Co-head, Data and Analytics
> “Claude Fable 5 delivers more capable engineering in fewer turns than prior models—handling the complex multi-agent workflows our employees run daily in Claude Code.”
Luke Anderson, CTO
> “Claude Fable 5 is the strongest finance-first model we've tested, both on general finance and reasoning. It's a notable step up.”
Damian Miraglia, Principal Engineer, Applied AI
> “Claude Fable 5 aced our trading-analysis evaluations nearly across the board: factual lookup, conceptual reasoning, root-cause analysis, expected-value analysis. We haven't seen this kind of performance before.”
Marquis Wong, Principal AI Engineer
> “What stands out about Claude Fable 5 isn't just that it can execute multi-step workflows, but how little friction there is along the way. Compared to other models it also showed an emergent ability to pull complex data and perform with an efficiency that wasn't previously possible.”
Alex Wang, Applied AI
> “Claude Fable 5 beats Opus 4.8 on our everyday spreadsheet suite at every effort level — and it does it with fewer turns, finishing runs 25–30% faster.”
Peter Wang, Chief Science Officer, Shortcut
> “Our investment professionals live in data and analytical models, and Claude for Excel meets them there. Analysts are using it to build and update coverage models, separate signal from noise, and pressure-test their work — all with a step-change in efficiency.”
Atte Lahtiranta, Head of Core Engineering
> “FIS sits at the center of how money moves for thousands of financial institutions worldwide. When we began to build AI agents, we knew we needed a provider we could trust. Anthropic was the clear choice. Together we're building an agent that compresses AML investigations from days to minutes, with credit decisioning, fraud prevention, and deposit retention agents to follow. FIS clients won't need to build this infrastructure themselves. It's already here.”
Stephanie Ferris, CEO and President
> “With Eliza and Claude, we’re giving processes new digital employees who work the case end to end.”
Leigh-Ann Russell, CIO & Global Head of Engineering
> “Carlyle has adopted Claude as a key part of our AI technology stack because of its strong coding capabilities, agentic reasoning, and continual advances in both the underlying models and key features. Claude is a core tool for delivering value across our firm from investing to operations to portfolio management.”
Matt Anderson, Chief Digital Officer
> “Claude compresses and enhances the work before the meeting so each and every meeting is more impactful — prep time has been transformed into idea time, with faster workflows, richer client insights, and new use cases we didn’t anticipate.”
Patrick Suehnholz, Managing Director & Banking COO
> “Since we started introducing personalized Claude and Claude Code assistants, we have seen significantly elevated levels of engineering excellence and meaningful improvements in productivity. We are pleased to be delivering value by putting AI to work in advancing the company’s strategic innovation priorities of extending our advantage in risk expertise; providing great experiences for our customers, distribution partners and employees; and optimizing our productivity and efficiency.”
Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer
> “Enterprise AI only works when it can verify who it is acting on. The world’s largest financial institutions rely on Dun & Bradstreet’s Commercial Graph and D-U-N-S® Number as the global standard for business identity and relationships: foundational to decisions from underwriting to customer acquisition. Bringing this into environments like Anthropic’s Claude ensures that AI systems and agents operate on verifiable data, understand real-world connections, and deliver the deterministic, auditable outcomes required in financial workflows. In parallel, D&B team members are using Anthropic’s Claude in their own workflows and continuing to explore how leveraging business intelligence with Claude can bring value to clients in new ways.”
Gary Kotovets, Chief Data and Analytics Officer
> “Investors need AI they can trust — and trust starts with the data behind it. Morningstar and PitchBook bring decades of independent, analyst-backed intelligence to Claude, so users aren’t just getting faster answers. They’re getting better ones. Together, we’re building the intelligence layer that powers smarter decisions across public and private markets.”
Adam Wheat, Chief Technology Officer and Head of Data & Research Solutions
> “Our clients — institutional investors, asset managers, hedge funds, and banks — increasingly want to run AI-assisted workflows directly against select sets of FactSet data. Partnering with Anthropic lets us bring Claude into a hosted programmatic environment where they can reason over our foundational market data, research, and analytics in the tools they already use. Internally, firm-wide Claude Code adoption across our engineering org is accelerating how quickly we can ship those capabilities.”
Kate Stepp, Chief AI Officer
> “Citi chose to leverage Claude as part of its AI powered Developer Platform because of its advanced planning and agentic coding capabilities, focus on safety and reliability, and compatibility with our workloads.”
David Griffiths, CTO
> “Working with Anthropic goes beyond deploying another AI tool—it’s about partnering with a company that understands the complexity that financial services requires. Claude excels by seamlessly integrating multiple data sources and automating workflows that previously consumed significant time. We’re collaborating with Anthropic to digitize workflows across our Capital Markets platform, ensuring our teams can dedicate more time to strategic thinking and relationship building that drives client growth.”
Bobby Grubert, Head of AI and Digital Innovation
> “With our GenAI-ready data offerings, we continue to support our customers in their AI evolution—enriching our data via a semantic layer and delivering it through Model Context Protocol (MCP) servers and Smart APIs. Our partnership with Anthropic makes Moody’s vast data estate—including ratings, research and public and private company information— accessible directly where our customers are innovating.”
Cristina Pieretti, Head of Digital Content and Innovation
> “What we’ve valued about Anthropic is not just their powerful models, but how they’ve positioned them for enterprise needs. When I talk with customers about AI, data privacy is always their first concern—it’s the critical foundation we have to address before we can even begin discussing capabilities.”
David Horn, AI Lead
[Read story](brex.md)
> “75% of our engineers now save 8 to 10+ hours every week using our open source AI agent for creating SQL queries (codename goose)—accelerating velocity and cutting down on busywork. For the tasks we care about measuring specifically, the Claude family has performed the best.”
Bradley Axen, Principal Data and Machine Learning Engineer
> “Anthropic’s multi-cloud solution stands out for its scale, performance and security, aligning with our operational needs and customer expectations. It exceeded our performance benchmarks and met all our security requirements, making it the ideal solution. We think Claude will help Coinbase build solutions for different customer segments and bring a billion customers to the crypto economy.”
Varsha Mahadevan, Senior Engineering Manager
> “LSEG has a long-established reputation for our open, partnership approach and meeting our customers wherever their workflows are taking place. Secure, enterprise grade AI applications, such as Claude, are expanding the opportunities for LSEG to build deep partnerships with customers.”
Ron Lefferts, Co-head, Data and Analytics
> “Claude Fable 5 delivers more capable engineering in fewer turns than prior models—handling the complex multi-agent workflows our employees run daily in Claude Code.”
Luke Anderson, CTO
> “Claude Fable 5 is the strongest finance-first model we've tested, both on general finance and reasoning. It's a notable step up.”
Damian Miraglia, Principal Engineer, Applied AI
1/21
## Built for finance
Claude processes data, runs complex analyses, and generates models and reports in minutes. It cites its sources so teams can check the work to build infrastructure your teams trust.
### Trusted AI for finance
Anthropic holds SOC 2 Type II and FedRAMP certification. Safety is trained into the model, and Claude can link figures and claims back to the underlying data and documents so teams can verify work before they act.
### Performance at market speed
Claude performs strongly on financial reasoning benchmarks and works natively inside Excel and PowerPoint to read formulas, edit slides, and process data. It includes pre-built integrations with LSEG, FactSet, S&P Global, Morningstar, and more.
### Your partner in financial transformation
Access a dedicated FSI solutions team, flexible deployment across AWS, Google Cloud, and Azure, and SI partnerships for enterprise rollout.
New solution for financial advisors: delegate prep work to Claude and get back time for clients
[Learn more](financial-advisors.md)
## How finance teams use Claude
See how teams across banking, insurance, and asset management are putting Claude to work.
Investment banking
Commercial banking
Asset management
Insurance
Prompt
Build a valuation summary slide for the Meridian acquisition using the attached CIM and peer financials. Include peer median and Meridian multiples for EV/Revenue and EV/EBITDA, an implied valuation range across comps, DCF at 10-12% WACC, and precedent transactions. Show current share price vs. implied midpoint with upside, and flag where Meridian sits in the 52-week range. Format for our standard pitch book template in PowerPoint.
### Pitch materials for investment bankers
Build pitch books, comps tables, and CIMs directly in PowerPoint and Excel. Claude assembles the analysis and formatting while you control the narrative and valuation calls. Best for investment banking.
[Read guide](https://academy.claude.com/use-cases/update-your-financial-model-after-earnings)
### Credit underwriting for commercial bankers
Draft credit memos and underwriting models directly in Excel. Claude pulls spreads, runs ratios, and structures the writeup while you own the credit decision. Best for commercial banking.
### Portfolio reporting for asset managers
Asset management teams can generate IC memos, performance decks, and portfolio reviews from your holdings data. Claude synthesizes positions and attribution while you shape the investment thesis.
[Read guide](https://academy.claude.com/use-cases/draft-investment-memos)
### Actuarial review for insurance teams
Review actuarial workbooks and regulatory filings directly in Excel. Claude validates formulas, flags anomalies, and drafts filing narratives while you retain sign-off on reserves.
## More products for financial services
### Agent templates with flexible deployment
With agent templates for pitch books, credit memos, KYC screening, and fund accounting, teams can partner with Claude on real financial work. Available as plugins in Claude and Claude Code and as a cookbook for Claude Managed Agents.
[Learn more](../19-Reference/finance-agents.md)
### Claude for Microsoft 365
Claude works in the surfaces you already use. Build and refine a model in Excel, turn it into a deck in PowerPoint, write up the memo in Word, and send a morning brief in Outlook. Claude is alongside you from start to finish.
[Learn more](https://www.claude.com/claude-for-microsoft-365)
### Claude for Google Workspace
Put Claude to work in Google Docs, Sheets, and Slides so you can pull in market data, filings, and internal research straight from your sources. Open it from the sidebar and keep working where you already are.
[Learn more](https://www.claude.com/claude-for-google-workspace)
### Claude Code
Speed up software development and update legacy systems with Claude Code, the coding agent that works in your terminal. Build, fix, and ship projects faster without sacrificing transparency or control.
[Learn more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
### Platform
Integrate Claude’s AI directly into bespoke trading platforms and risk systems. Build agents that prepare KYC and underwriting work for your team’s review.
[Learn more](https://www.claude.com/platform/api)
Webinar
Claude for Financial Services: Putting agents to work A practitioner’s session on Claude capabilities specifically for financial services.
[Register now](https://www.anthropic.com/webinars/claude-for-financial-services-putting-agents-to-work)
Livestream
Tune in for live conversations with Anthropic leadership and industry leaders on our vision for the future of AI in financial services.
[Learn more](https://www.anthropic.com/events/the-briefing-financial-services-virtual-event)
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## Financial services resources
Barclays scales Claude to upgrade operations and improve client experience
Blog
The Briefing: Financial Services
Video
Claude for financial services plugins
Resource
How finance teams use Claude Cowork
Webinar
Claude for the financial industry: A practical deployment guide
Guide
The AI investment firm
Guide
## FAQ
### What is Claude for Financial Services?
Claude for Financial Services is Anthropic’s offering for banks, insurers, asset and wealth managers, and fintech firms. It brings Claude’s models, apps, financial data connectors, and implementation support into one package. The goal is to help firms serve clients, analyze markets, and manage risk faster.
### What can finance teams do with Claude for Financial Services?
Finance teams can use Claude for Financial Services to practice due diligence, market research, competitive benchmarking, financial modeling with audit trails, and drafting investment memos and pitch decks. By role:
- Investment banking: pitch books, comps tables, and CIMs in PowerPoint and Excel.
- Commercial banking: credit memos, financial spreads, and covenant analysis in Excel.
- Asset management: IC memos, performance decks, and portfolio attribution.
- Insurance: reviews of actuarial workbooks and regulatory filings.
In each case Claude does the assembly, and the professional keeps control of the judgment calls.
### Which data sources does Claude connect to?
Claude connects to pre-built data sources including LSEG, FactSet, S&P Global (Capital IQ), Morningstar, PitchBook, Moody’s, Dun & Bradstreet, Daloopa, Box, Databricks, and Snowflake. Firms can also connect their own internal data, and Claude cites its sources so teams can check the work.
### Does it work inside Excel and PowerPoint?
Claude for Microsoft 365 runs inside Excel, PowerPoint, Word, and Outlook. It can read formulas, build and update models, edit slides, write memos, and send briefs without you needing to leave those apps.
### Is our data secure? What compliance standards does Claude meet?
On Team and Enterprise plans, we don’t train our models on your data by default.
Anthropic holds SOC 2 Type II certification, as well as others, so your team can verify the work before acting on it. Read full details or request specific resources [here (opens in new tab)](https://trust.anthropic.com).
### How can we deploy it?
There are three main ways to deploy Claude for Financial Services:
- Ready-made apps: like Claude Enterprise and Claude for Microsoft 365.
- Claude Code: for engineering teams, including updating legacy systems.
- The API: for building Claude into your own trading, risk, KYC, and underwriting systems.
Claude runs on AWS, Google Cloud, and Azure. It can be bought through AWS Marketplace.
Our team is here to support you if you need help deploying Claude for Financial Services. You get a dedicated financial services solutions team, tailored onboarding and training, and consulting partners such as Accenture, Deloitte, KPMG, PwC, and Slalom for enterprise-wide rollouts.
### Is there anything specifically for financial advisors and RIAs?
Claude for Financial Advisors connects to custodian, portfolio, planning, and CRM systems. A plugin covers onboarding, meeting prep, portfolio reviews, proposals, and compliance reviews with review steps and an audit trail built in.
### Does it work with Claude or Claude Cowork?
Claude Cowork is now just Claude, so you don’t have to choose where to get work done. The update is rolling out to Pro and Max plans, with more to follow. If you’re on a different plan, you’ll be walked through the update in the product. We hope you enjoy the simpler experience. [Read](https://www.claude.com/blog/cowork-is-now-claude) what changed.
## Discover the frontier for financial services
[Contact sales](https://www.claude.com/contact-sales)[Try Claude](https://claude.ai)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude for Financial Advisors | Claude by Anthropic | Claude by Anthropic
Source: https://www.claude.com/solutions/financial-advisors
Path: 18-Industry-UseCases/financial-advisors.md
# Claude for financial advisors
## Focus on financial advice, not admin
Claude works across the systems your advisory team runs on, so your time goes to clients.
[Get the plugin](https://www.claude.com/contact-sales/financial-services)[Contact sales](https://www.claude.com/contact-sales)
> “MCPs are fundamentally changing how we build technology for advisors. With Claude and Zocks integrated directly into our stack, problems that once required months of configuration and dependence on outside partners can increasingly be solved by our own development team. That gives us the freedom to move faster, work with best-in-class partners, and build around the way advisors actually operate. Instead of asking advisors to adapt to technology, we can make the technology adapt to them.”
Dr. Jordan Hutchison, Vice President of Technology and Operations
> “Advisors have spent years building deep client context in Wealthbox. This lets them bring that context straight into Claude and put a frontier model to work on it, such as preparing for meetings, handling follow-up, drafting communications, while everything stays connected to the CRM their practice runs on.”
John Rourke, CEO and Co-Founder
> “Advisors are navigating increasingly complex client needs while facing an accelerating pace of change across markets and technology. Our work with Anthropic is an important step in our broader effort to bring BlackRock’s portfolio intelligence and asset allocation expertise to more advisors to help them scale their business and build better portfolios. By making our institutional-quality portfolio analytics more accessible, we are helping more advisors leverage our portfolio intelligence so they can spend more time focused on client relationships.”
Jaime Magyera, Head of US Wealth & Retirement Businesses
> “Anthropic builds AI aligned with human values. Mercer Advisors builds family offices aligned with client interests. That shared obsession is core to both firms and anchors our partnership. Claude helps our teams to work seamlessly across clients' financial lives, while judgment and accountability stay with the advisor. That is how AI should work in any profession built on trust.”
Daniel Gourvitch, President
> “We are pleased to see Anthropic's continued investment in capabilities tailored to the unique needs of financial advisors. Our collaboration is rooted in a shared belief that technology should support advisors, not replace them, helping them navigate complexity and more efficiently serve clients while keeping human judgment and discretion at the forefront.”
Ashley McCarthy, Chief Operating Officer & Counsel-Managing Director
> “Vanguard is committed to helping advisors spend more time with clients and less time navigating complexity. Our integration with Claude expands access to Vanguard investment solutions, freeing up advisors' time to deliver more personalized service.”
Sid Ratna, Head of Digital and Analytics, Financial Advisor Services
> “The future of advisor technology will be defined by how well firms can connect trusted data, powerful intelligence, and everyday workflows. Our collaboration with Anthropic reflects Schwab's commitment to helping registered investment advisors (RIAs) leverage innovation within the tools they already use, making it easier to serve clients, scale their practices, and grow with confidence.”
Jon Beatty, Head of Schwab Advisor Services
> “AI is already part of the everyday workflow in the advice business. I don't want my CFPs spending hours every week laboring over CRM updates and task assignments. I want them talking to clients and engaged in the planning itself, because that's the part clients truly value. Claude for Financial Advisors is the first thing I've seen that sits on top of the whole stack and does that work across it, with the compliance controls we need built in.”
Josh Brown, CEO
> “This is the moment the industry stops adapting to AI and starts running on it. The way we see it, Anthropic is the engine, Dynasty is the plane, and the advisor is always the pilot. We build the plane so advisors can fly it, at scale, safely, without ever touching the machinery underneath. The result is, we are not giving advisors another dashboard, we are giving them their time back!”
Shirl Penney, Chief Executive Officer and Founder
> “Every hour an advisor spends assembling information is an hour not spent with a client. Bringing Claude together with Tamarac and MoneyGuide means an advisor can understand certain elements of a household or a financial plan in the time it takes to ask.”
Andrew Stavaridis, Chief Relationship Officer
> “As private markets become a larger part of client portfolios, advisors need easier ways to navigate complexity. iCapital combines a comprehensive marketplace with the data and infrastructure to manage specialized investments, and connecting that data through Claude helps turn investment intelligence into actionable insights.”
Gary Gallagher, President
> “AI is most effective for advisors when it works with the data and systems they already use. Connecting Claude with SS&C Black Diamond Wealth Solutions allows advisors to bring client and portfolio information into their workflows, reducing preparation time and ensuring they remain in Control.”
Steve Leivent, Senior VP & Co-Head
> “Addepar has built the data and intelligence foundation that the world's leading investment professionals rely on to manage nearly \$10 trillion in assets, with the governance, rigor and controls built natively into our platform. Addepar's collaboration with Anthropic brings our uniquely deep understanding of sophisticated investment portfolios into Claude, giving clients access to Addepar's industry-leading portfolio intelligence wherever they work.”
Eric Poirier, CEO
> “Estate and tax are the layers of a client's plan that have to be exact. Advisors already trust Wealth.com as the system of record for the estate and tax positions their clients actually have. Inside Claude, that record can answer questions directly, with every figure tracing back to the source document that produced it.”
Rafael Loureiro, CEO
> “Advisors do their best work with the full picture of a client in front of them. Connecting Salesforce to Claude lets the relationships firms have built on our platform travel with the advisor, within the permissions and controls they already have in place. Together with Anthropic we're giving firms more ways to put that trusted client data to work for the people they serve.”
Eran Agrios, SVP & GM, Financial Services
> “Clients never see the work behind a good meeting, but they feel it when it’s missing. Through our collaboration with Anthropic, Orion’s plugin for Claude for Financial Advisors brings a firm’s portfolio and CRM data into meeting prep, follow-up drafts and pipeline review, all within the firm’s existing permissions and controls. The technology handles more of the preparation in the background so the advisor can stay focused on the client and the conversation. Advisors walk in prepared, without spending hours pulling everything together.”
Reed Colley, President
> “Good financial advice depends on knowing what's going on in a client’s life, not just what's in their accounts,” said Mark Gilbert, CEO and Co-founder of Zocks. “The expanded collaboration between Claude and Zocks brings together data and personal client context that used to be fragmented across sources and systems. Now, every task and analysis through Claude is grounded in a more complete understanding of the client. It also gives enterprise firms greater flexibility to build AI workflows around how their advisors actually work.”
Mark Gilbert, CEO and Co-founder
> “MCPs are fundamentally changing how we build technology for advisors. With Claude and Zocks integrated directly into our stack, problems that once required months of configuration and dependence on outside partners can increasingly be solved by our own development team. That gives us the freedom to move faster, work with best-in-class partners, and build around the way advisors actually operate. Instead of asking advisors to adapt to technology, we can make the technology adapt to them.”
Dr. Jordan Hutchison, Vice President of Technology and Operations
> “Advisors have spent years building deep client context in Wealthbox. This lets them bring that context straight into Claude and put a frontier model to work on it, such as preparing for meetings, handling follow-up, drafting communications, while everything stays connected to the CRM their practice runs on.”
John Rourke, CEO and Co-Founder
> “Advisors are navigating increasingly complex client needs while facing an accelerating pace of change across markets and technology. Our work with Anthropic is an important step in our broader effort to bring BlackRock’s portfolio intelligence and asset allocation expertise to more advisors to help them scale their business and build better portfolios. By making our institutional-quality portfolio analytics more accessible, we are helping more advisors leverage our portfolio intelligence so they can spend more time focused on client relationships.”
Jaime Magyera, Head of US Wealth & Retirement Businesses
> “Anthropic builds AI aligned with human values. Mercer Advisors builds family offices aligned with client interests. That shared obsession is core to both firms and anchors our partnership. Claude helps our teams to work seamlessly across clients' financial lives, while judgment and accountability stay with the advisor. That is how AI should work in any profession built on trust.”
Daniel Gourvitch, President
1/17
## Built with review steps for regulated professionals
Client data stays safe, you stay in control.
### Connected to your wealth stack
Claude connects to your custodian, portfolio, planning, and CRM systems, plus the tools you use to communicate and sign.
[Browse connectors](../04-API-Reference/Other/partners-mcp.md)
### Ready-to-run advisor workflows
Use the plugin to tailor Claude to advisor workflows like client onboarding, meeting preparation and follow-up, portfolio reviews, proposals, and compliance reviews. Review steps and audit trails are built in.
### Works for how RIAs run
Claude comes configured for an independent practice. The connectors, workflows, and approval steps a firm needs are ready on day one, with a guided path to help every advisor use it.
[Learn more (opens in new tab)](https://www.claude.com/blog/claude-for-financial-advisors)
### Built for oversight
Workflow activity can be documented to support your firm’s recordkeeping and oversight. We recommend Enterprise for Registered Investment Advisors. It includes audit logs, and we don’t train our models on your data by default on Team and Enterprise plans.
Webinar
Learn how deal teams use Claude for screening, diligence, monitoring, and reporting from Apollo.
[Learn more](https://www.anthropic.com/webinars/claude-for-investing-teams)
Inside Claude for financial advisors: a day in the life
Walk through the advisor workflows and services you can connect to with the team that built them.
[Watch now (opens in new tab)](https://www.anthropic.com/webinars/inside-claude-for-financial-advisors)
## How financial advisors use Claude
Create a client-centered practice with support on administrative tasks, follow-ups, and policy review.
Meeting preparation
Meeting follow-up
Compliance and AI policy
Prompt
/pre-meeting the Ostrelbys, Q3 check-in, tomorrow at 10am. Pull their record and open tasks from Wealthbox, performance from Addepar and the plan snapshot from MoneyGuide.
Prompt
- [Wealthbox](https://www.claude.com/marketplace/connectors/wealthbox)
- [Addepar MCP](https://www.claude.com/marketplace/connectors/addepar)
- Envestnet
### Walk in knowing the whole household
Claude pulls the client record, open items, portfolio, and plan snapshot from your connected systems into one prep doc you can read in 10 minutes.
### Log the follow-up before your next meeting
Claude turns the meeting into a CRM note, the follow-ups you committed to, and the opportunities it heard. You approve once, and Claude writes what you approved to your CRM.
### A second read on client-facing language
Claude pre-checks client-facing drafts against the SEC Marketing Rule, flags what may need a closer look, and suggests rewording and disclosures. You get a working file for your CCO and a clean redraft.
## More products for financial advisors
Bring Claude into your workday. Connect it to the tools you already use every day.
### Claude for Microsoft 365
Use Claude inside Excel to pull custodian and portfolio data into a review, update plan assumptions without breaking formulas, and build proposal or cash-flow models from scratch. Claude also supports your firm in PowerPoint, Word, and Outlook.
[Learn more](https://www.claude.com/claude-for-microsoft-365)
### Claude for Google Workspace
Put Claude to work in Google Docs, Sheets, and Slides so you can bring in account history, live numbers, and data directly from your sources. Access it through a side bar to get more done.
[Learn more](https://www.claude.com/claude-for-google-workspace)
### Claude Tag (beta)
Tag @Claude in any Slack thread and it picks up your team’s context. Ask it to pull details before a review, turn a thread into follow-up tasks, or flag what needs an advisor’s call in a channel. Everyone sees the answer, and admins decide which tools it can reach.
[Learn more](../15-Claude-AI-Features/product-tag.md)
### Plugins
Use the plugin to tailor Claude to advisor workflows like client onboarding, meeting prep and follow-up, portfolio reviews, proposals, and compliance reviews with built-in review steps and audit trails.
[Learn more](../08-Plugins-Skills/claude-com-plugins.md)
Use plugins in Claude
Plugins customize how Claude works for your role, team, and company. Each plugin bundles skills, connectors, and sub-agents into a single package, so you get a ready-to-go setup.
[Learn more](https://support.claude.com/en/articles/13837440-use-plugins-in-claude)
## Connect Claude to your tools
Claude connects to your custodian, portfolio, planning, and CRM systems, plus the tools you use to communicate and sign.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
## Financial advisor resources
Announcing Claude for financial advisors
Blog
Install financial services plugins for Claude
Help center
Claude for the financial industry
Guide
The AI investment firm
Guide
## FAQ
Products and features
Compliance and data privacy
### Products and features
### What is Claude for Financial Advisors?
Claude for Financial Advisors is a [plugin (opens in new tab)](https://www.claude.com/blog/claude-for-financial-advisors), or a bundle of skills, that you install from the plugin directory in Claude. It is not a new model or a separate app. The plugin is tuned for your advisory practice with connections to the systems you already use, ready-made workflows for meeting prep, follow-up, portfolio reviews, and compliance checks with a guided setup.
### Which systems does it connect to?
Claude for Financial Advisors [connects (opens in new tab)](../04-API-Reference/Other/partners-mcp.md) to your custodian, portfolio, planning, and CRM systems: Addepar, BlackRock, Charles Schwab, Envestnet, iCapital, Orion, SS&C Black Diamond, Vanguard, Wealthbox, Wealth.com, and Zocks. It also works with Microsoft 365, Salesforce, Docusign, and Box.
### Do I need IT to set it up?
Setting up Claude for Financial Advisors is easy to do, and you don’t need IT to help. [Install the plugin (opens in new tab)](https://academy.claude.com/tutorials/install-financial-services-plugins-for-cowork) in Claude and start with the prompt “Onboard me to Claude for Financial Advisors.” Claude’s guided setup then walks you through connecting your tools. You choose which ones to connect.
### What if my custodian or CRM isn’t on the list yet?
If your custodian or CRM isn’t on our list yet, [let us know (opens in new tab)](https://www.claude.com/contact-sales/financial-services). The directory of connectors keeps growing, and we’d love to hear which platforms matter most to your practice.
### Which plan do I need?
The plugin works on [paid Claude plans (opens in new tab)](../17-Billing-Plans/pricing.md), but we recommend Enterprise for Registered Investment Advisor as it is the only plan that includes audit logs and compliance controls for a regulated firm.
### Does it work with Claude or Claude Cowork?
Claude Cowork is now just Claude, so you don’t have to choose where to get work done. The update is rolling out to Pro and Max plans, with more to follow. If you’re on a different plan, you’ll be walked through the update in the product. We hope you enjoy the simpler experience. Read more about [Claude Code (opens in new tab)](https://www.claude.com/blog/bringing-claude-code-and-claude-cowork-to-government) and [how Claude Cowork changed (opens in new tab)](https://www.claude.com/blog/cowork-is-now-claude).
### Compliance and data privacy
### Does Claude give investment advice?
Claude does not give investment advice. It pulls the information together and drafts the analysis for your review. The advice and the decision stay with you.
### Can Claude place a trade, move money, or email a client on its own?
No. Claude doesn’t place trades or move money. Notes, emails, and CRM updates are drafted and held until you approve them.
### How does it fit with our compliance review?
Claude fits into your advisory workflows by having review steps built in and keeping a record of what was done. The compliance workflow pre-checks client-facing language against the SEC Marketing Rule and flags what your CCO should see. It’s a pre-check ahead of your review, not an approval.
### Is client data safe, and do you train on it?
Claude only reaches the systems you connect, with the access you already have in them. Each platform stays the system of record for its own data. On Team and Enterprise plans, we [don't train our models (opens in new tab)](https://trust.anthropic.com/) on your data by default.
## Get time back for your clients today
Streamline work across the systems you already use while protecting client data.
[Install the plugin (opens in new tab)](../08-Plugins-Skills/claude-com-plugins.md)[Contact sales](https://www.claude.com/contact-sales)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Fountain Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/fountain
Path: 18-Industry-UseCases/fountain.md
# Fountain accelerates frontline workforce hiring and management with Claude
[Try Claude](https://claude.ai)
Industry:
Recruiting
Company size:
Small
Product:
Claude Platform
Location:
North America
50% reduction
in manual screening effort
72 hours
to fully staff new fulfillment center
Fountain, a frontline workforce management platform, has partnered with Anthropic to co-create an industry first, AI-native Frontline Operating System. This collaboration enables customers like Clear, Sweetgreen, and others to leverage Claude’s AI capabilities for automating high-volume hiring, streamlining onboarding, and improving retention for their frontline workers.
With Claude, Fountain:
- 50% reduction in manual screening effort
- 30–40% time savings on onboarding workflows
- 2x increase in candidate conversion rates with AI-enabled workflows
- A decrease in HR support tickets by 30% for customers
- Helped one major logistics customer fully staff a new fulfillment center in under 72 hours
## Solving the frontline workforce challenge
Companies across retail, logistics, hospitality, and healthcare face unprecedented challenges managing their frontline workforce. Traditional hiring processes struggle with the volume and speed required to staff these operations, while manual screening, onboarding and support tasks consume massive HR resources.
"Fountain set out to reduce the manual effort required to screen, onboard, and support high volumes of frontline workers," explained Salim Jernite, Chief Product Officer at Fountain.
“Our goal was to automate tedious tasks that were too nuanced for rules-based systems, such as evaluating candidate fit, interpreting worker feedback, and resolving support issues, all while ensuring compliance and accuracy.”
**Choosing Claude for reliable reasoning and trust**
After evaluating multiple AI models, Fountain selected Claude as the foundation for their AI-native strategy.
”Claude models stood out to us because they align with how we think about trustworthy AI in frontline work," said Will Jensen, Senior Director of Strategic Projects. The team was particularly impressed by Claude's reliable reasoning and low hallucination rates, naturally helpful tone, and high context capacity for processing long hiring histories.
Equally important was the alignment on responsible AI deployment. "Anthropic's values around alignment and trust also closely match our own—to provide human-centered AI, with built-in safeguards to protect against discriminatory hiring practices and ensure compliance," noted Jernite.
"Claude's reasoning ability and accuracy gave us confidence to go deeper into what was possible within the frontline and HR space," explained Jensen. This confidence enabled Fountain to evolve from their proven platform to create a breakthrough full agentic AI architecture.
## How Claude transforms frontline operations
Claude powers Fountain's AI-native platform through three key capabilities: Fountain Copilot, AI Recruiter, and Agent Studio - the ability for customers to build and test their own bespoke agents using any Claude model.
Fountain Copilot serves as the orchestration agent, allowing users to set up, operate, optimize and support their frontline operations through natural language, while Claude coordinates actions across specialized agents. Claude also powers automated candidate screening that reviews applications, matches criteria, and routes candidates based on fit. Finally, Claude models are used within customer-generated agents in the Fountain Agent Studio, allowing users to build additional agentic capabilities with Sonnet and Opus.
"Implementation was fast and straightforward. We were able to get a working prototype live within a couple weeks and quickly expand to production use shortly after," noted Jensen. "Claude's performance reduced the need for complex prompt engineering or fallback systems."
## Delivering measurable impact for customers and workers
The collaboration between Fountain and Anthropic have yielded significant results across Fountain's customer base.
"Claude enables real-time candidate screening, automated document generation, and sentiment analysis at a scale that wasn't possible before," explained Jernite. One logistics customer used Fountain's Claude-powered agents to fully staff a new fulfillment center in under 72 hours, something that previously took over a week. Another customer reported a 30% drop in HR support tickets after enabling the AI assistant.
The benefits extend beyond operational metrics to worker preference.
"Our reports show that frontline applicants and workers prefer our AI tooling as well, with the majority of applicants opting to speak with our AI Recruiter instead of a human," shared Jensen. The AI interface works at any hour with no time constraints, allowing applicants to complete the screening process at their own convenience.
Internally, development velocity has accelerated dramatically.
"Our team, partnering with Anthropic, is using AI tools like Claude Code to develop products and features at a much faster pace, to the extent that we're able to launch production-ready features in days instead of weeks," said Jernite.
## Building the future of autonomous frontline operations
Fountain envisions a future where AI operates autonomously to handle complete workflows. They're developing fully autonomous hiring agents that can reason across systems and take action on behalf of HR teams, along with an Agent Studio that gives customers the ability to create and deploy their own task-specific agents built on top of Claude.
"We see Anthropic as a core partner in co-developing the next generation of our platform," noted Jernite. "As we continue building the agentic Frontline OS and Copilot, Claude models will power the intelligence layer behind every agent, workflow, and insight." Together, they aim to move from assistance to autonomy, proving that agentic AI can unlock real-world outcomes for the world's 2.7 billion frontline workers.
## Related stories
### micro1 transforms technical recruiting with Claude
### Skillfully transforms hiring through AI-powered skill simulations with Claude
### Braintrust revolutionizes talent acquisition and career growth with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Freedom Forever Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/freedom-forever
Path: 18-Industry-UseCases/freedom-forever.md
# Freedom Forever automates permit workflows with Claude
[Try Claude](https://claude.ai)
Industry:
Energy
Company size:
Large
Product:
Claude Platform
Location:
North America
97.5% benchmark success
on complex web automation tests (39 of 40 runs passed), compared to 20–60% for alternative frameworks
~19,000 permit emails processed
in the first month of production
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Freedom Forever](https://www.freedomforever.com), the largest residential solar installer in the United States, handles the full lifecycle of solar installation—from sales and permitting through design, installation, and ongoing monitoring. The company has 3,000 employees, primarily field operations and installation crews, and a 50-person software and product team.
## With Claude, Freedom Forever:
- Achieved 97.5% success rate on complex web automation benchmarks where alternative frameworks hit 20–60%
- Processed approximately 19,000 permit emails in the first month of production, handling communications from hundreds of utility companies
- Built a unified agent framework connecting web automation, CRM workflows, file validation, and sales support
- Reduced agent execution costs to \$0.20–\$0.35 per run while completing most tasks in about two minutes
## The problem
Between a signed contract and solar panels on a roof lies a maze of permits. Every residential solar installation requires submissions to utilities and municipalities—each with their own third-party websites, forms, and approval processes. Freedom Forever processes about 5,000 individual permits per month, but each permit involves multiple touchpoints: inspection communications, receipt confirmations, payment requirements, correction requests, and approval notifications.
The permit team was drowning in email. Hundreds of utility companies send updates throughout the day, and processing this volume manually meant backlogs kept growing. Some emails sat unprocessed for weeks while customers waited in limbo, their projects stalled for reasons they couldn't see. "Installation timelines are our most important metric," said Rob Richardson, VP of Product at Freedom Forever. "We've strengthened our systems and processes so every customer gets consistent updates and support throughout the process.”
The company had experimented with AI coding assistants for a small group of developers, part of a broader push to build faster. But for complex agentic workflows—particularly web automation on third-party permit sites with cookie consent pop-ups, iframes, shadow DOM elements, and multi-step forms—they needed something more robust than existing frameworks could provide.
## Choosing Claude through rigorous benchmarking
Freedom Forever built a formal benchmark around their hardest problem: automating permit submissions on third-party websites. The team created eight internal mock sites replicating real-world challenges—simple single-page forms, multi-step workflows, blocking interfaces like cookie consent and pop-ups, iframes, and shadow DOM elements. They ran five iterations per site, comparing what each framework submitted against expected results, with video recordings to verify accuracy.
"Claude Agent SDK scored 97.5% on our benchmark—we couldn't break it," said Richardson. "The single failure was a rate limit issue from running dozens of parallel agents, not the agent itself. Other frameworks hit 20–60% at higher cost."
The team had explored alternatives, including building applications using other agent frameworks. Each showed promise in limited contexts, but Claude Agent SDK handled the full complexity of their web automation workflows. Beyond performance, the SDK proved to be the easiest to build on—the benchmark development and testing took about three weeks, and they launched their first production agents two weeks later.
## Building the permit automation system
Claude Agent SDK now serves as Freedom Forever's primary agent framework for production workflows. The system handles permit submissions on third-party utility and municipality websites, processes incoming permit emails in real time, and connects to their custom CRM for scheduling, task completion, file analysis, and human handoffs. A single, unified framework powers automation across the business.
The SDK was straightforward to build on—the core agent loop required little custom work, and it handled most underlying complexity out of the box. Freedom Forever built an internal "agent console" on top of it to manage workflows, but the foundation came together quickly. And as the SDK improves, they benefit automatically. "When structured outputs rolled out, we stripped out our custom workarounds and just turned it on," said Richardson. "That kind of speed matters." In addition, much of the internal tooling, benchmarks, and reporting infrastructure was itself built using Claude Code, Anthropic's command-line tool for agentic coding.
## The outcome
The permit email processing agent—their highest-volume deployment—processed approximately 19,000 emails in its first month of production, handling communications from hundreds of utility companies. The system categorizes incoming messages (inspection communications, receipt confirmations, payment requirements, correction requests, and more), extracts relevant data, and takes appropriate action. About 71% of emails are fully processed without human intervention; even cases requiring handoff have the human work dramatically reduced. Each execution costs \$0.20–\$0.35 and completes in about two minutes—two to five times less than the human equivalent.
But the real discovery came when they ran a backfill. The agent found emails that had been sitting unprocessed for an average of three weeks—a couple dozen customers stuck in limbo, waiting for action on permits that would let their installations proceed. The agent identified these cases and moved the projects forward, clearing a backlog the team hadn't fully grasped. "Installation timelines are our most important metric, and we've never had faster timelines and better quality," said Richardson. "I know Claude and our agent system is affecting that."
"The main limitation now is just opening up more workflows and going deep enough on each to remove substantial load from teams," said Richardson. "The limitations are on us building more tools and capabilities, not the agent's ability to orchestrate and make decisions."
## Expanding across the organization
Freedom Forever continues expanding Claude's role. They recently deployed a file validation agent that processes about 1,500 documents, validating utility bills against internal system requirements. These documents often include meter numbers and past usage data displayed in charts rather than text—information that traditional OCR struggles with. Many uploads are photos of someone holding the document in their hand; Claude handles these without issue.
"We even found cases where our validation rules had gaps," said Richardson. "By enabling web search, the agent was able to fill in missing information for deeper validation—and then commit those learnings to a knowledge base so future runs are even more capable."
The company also recently migrated their sales support agent from another framework to Claude Agent SDK. This system serves as an inbound support line where over 10,000 sales representatives can call or text to understand their pipeline, navigate company processes, and interact with internal systems.
The internal agent console they built on top of the SDK now serves as a platform for the entire team, with only a handful of developers working directly in the SDK layer while many more use the UI to configure skills and workflows. "We're going headfirst with Claude and the Agent SDK," said Richardson. "We see it as the future for a lot of our work and want to be deeply embedded."
## Related stories
### How can a small team revive solar power and restore trust?
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## FutureHouse Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/futurehouse
Path: 18-Industry-UseCases/futurehouse.md
# FutureHouse powers scientific discovery agents with Claude
[Try Claude](https://claude.ai)
Industry:
Life sciencesBeneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
North America
4 specialized
AI agents for scientific process stages
Expert-level
analysis with comprehensive citation tracking
[FutureHouse](https://platform.futurehouse.org), a nonprofit advancing research automation, uses Claude to power a sophisticated ecosystem of AI agents that help scientists navigate complex literature, generate hypotheses, and accelerate the pace of biological discovery.
With Claude, FutureHouse:
- Built four specialized AI agents for different stages of the scientific process
- Achieves superior precision in scientific reasoning
- Delivers expert-level analysis of scientific literature with comprehensive citation tracking
## Breaking through the information barrier in modern science
FutureHouse founders Andrew White and Sam Rodriques experienced firsthand the information overload crisis in biological research. As scientists, they faced an impossible choice between spending hours reading papers or focusing on lab work while missing critical advances. The challenge intensified as biological techniques generated exponentially more data while publication volumes skyrocketed.
"There is an enormous corpus of literature to consider when approaching any scientific problem," said Sam Rodriques, Co-Founder and CEO. "Even if we had all the information we needed to understand how biology works, we wouldn't necessarily know it, because no one has enough time to read and synthesize all the scientific literature."
This bottleneck has tangible consequences. Graduate students delay research for months-long literature reviews, drug development teams unknowingly duplicate failed approaches, and cross-disciplinary breakthroughs remain undiscovered. White and Rodriques founded FutureHouse to break through this barrier, recognizing that AI offered the only viable path to scale scientific knowledge processing beyond human limitations.
## Why FutureHouse chose Claude for scientific reasoning
After evaluating numerous AI models through their LAB-Bench benchmark evaluation, FutureHouse selected Claude for three essential capabilities that scientific applications demand. First, Claude excels at recognizing uncertainty—a fundamental requirement in science. "Claude is a very discerning model," explained Skarlinski. "When evidence is insufficient, it will clearly indicate this rather than hallucinating an answer, which is crucial when explaining molecular mechanisms or gene interactions."
Second, Claude's contextual understanding enhances research quality. Skarlinski noted, "Claude 3.7 is an excellent model for orchestration," highlighting how Claude processes complex scientific literature while maintaining awareness of important metadata like citation counts and journal quality. This contextual reasoning "significantly improves our final outputs" compared to other approaches.
Third, Claude provides the transparency scientists require. When researchers use FutureHouse's platform, they can see why specific citations were chosen and the reasoning behind conclusions—creating the provenance that scientific work demands. This combination of precision, contextual understanding, and transparent reasoning made Claude the clear choice for powering their scientific agents.
## Building an aviary of specialized scientific agents
FutureHouse has developed an elegant, open source framework for AI agents called "aviary." The name comes from their bird-themed convention and is inspired by birds, who are the perfect mascot for FutureHouse. They are endowed with natural intelligence, vastly amplified by their ability to use tools (much like FutureHouse’s agents). Each agent addresses different aspects of the scientific workflow, with Claude powering the reasoning capabilities across the ecosystem.
The current platform includes:
**Crow**: This general-purpose agent specializes in literature search and precise answers. It gathers scientific sources, evaluates evidence using Claude, and generates scholarly, cited responses to specific scientific questions. The agent follows a systematic workflow from gathering information to delivering final answers.
**Falcon**: Designed for deeper analysis and report generation, Falcon has access to several specialized scientific databases, like OpenTargets, and can produce comprehensive structured documents. When researchers need a thorough literature review or high-level synthesis, Falcon delivers complete reports with abstracts and conclusions—particularly valuable for researchers exploring new domains.
**Phoenix (experimental)**: This specialized agent handles chemical informatics, building on their previous ChemCrow project. It connects with chemistry databases to support molecular prediction and synthesis, while incorporating safety tools to ensure molecules are both non-toxic and feasible to produce. This capability is essential for drug discovery and materials research.
**Owl**: Focused on novelty assessment, Owl (previously called "Has Anyone") determines if research ideas have precedent. "Owl emphasizes recall, searching across fields to determine if your hypothesis is truly novel," explained Skarlinski. This helps researchers avoid duplicating existing work while identifying innovative approaches.
These agents operate within FutureHouse's open-source "Aviary" environment, which coordinates their interaction with scientific tools and manages complex research workflows.
## How agentic workflows transform scientific discovery
FutureHouse's Claude-powered agents address the inherently non-linear nature of scientific research. Skarlinski explained, "A lot of problems in science, especially around using literature or using a lot of data sources, are nonlinear. You need to think of some subhypothesis in order to answer a question, look at the quality of that information, and then evaluate it and maybe do a different search after. This process is fundamentally agentic. You can't do it with a linear workflow."
FutureHouse has quantified this advantage through controlled studies, demonstrating that removing the agentic step "statistically significantly decreases the output accuracy of questions" compared to their full agent system. For researchers, this translates to concrete benefits: literature reviews completed in days instead of months, and drug discovery teams identifying promising candidates with unprecedented efficiency.
The agents provide transparency by explaining their reasoning, enabling scientists to make informed decisions about experimental paths. Skarlinski noted, "Our agents function like next-generation search tools that not only process vast amounts of data but also explain their reasoning." By automating information-intensive tasks, FutureHouse frees researchers to focus on creative hypothesis generation—ultimately accelerating discovery across biological sciences.
## Building the future of AI-powered scientific discovery
FutureHouse is now expanding beyond literature analysis to create integrated scientific workflows. Skarlinski explained, "Our next frontier is taking experimental data as it's generated and analyzing it as part of the agentic loop." This vision includes automating code generation, data visualization, and hypothesis refinement based on experimental results.
This expansion requires advanced multimodal AI capabilities, especially for understanding scientific graphs and processing experimental data. FutureHouse plans to make their platform publicly accessible with usage limits for individual researchers, democratizing these powerful tools for scientists worldwide.
"Just as AI has transformed software engineering productivity, these agents will fundamentally change how science is conducted," concluded Skarlinski. "By automating routine information processing, we free scientists to focus on the creative aspects of research—designing novel experiments and advancing human knowledge."
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
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## Products
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- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
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## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
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- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
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## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
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- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Gambit Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/gambit
Path: 18-Industry-UseCases/gambit.md
# Gambit Robotics builds a real-time sous-chef with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
97%
Successful recipe parses across their pipeline
90% of code
Written with Claude Code
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Gambit Robotics](https://www.gambitrobotics.ai/) uses Claude to power an AI kitchen device that guides home cooks through any recipe in real time, combining camera, thermal sensors, and voice to deliver step-by-step coaching while people cook.
## With Claude, Gambit:
- Achieves ~97%+ successful recipe parses across their pipeline
- Writes 90% of their code with Claude Code
- Built a working prototype within days of first integrating Claude
## Better food. Less time. Less stress.
****Cooking is one of those daily tasks that's easy to underestimate. Recipes are hard to follow with busy hands, timing multiple dishes takes real coordination, and the consequences of getting distracted range from a burned dinner to a safety hazard like leaving a burner on.
Nicole Maffeo and Eliot Horowitz founded Gambit Robotics in January of 2025 to tackle exactly this. Maffeo's background spans finance, computer vision, and ML infrastructure at Google AI research, and Horowitz is the founder and former CTO of MongoDB (\$MDB) and the CEO of Viam. The co-founders picked the kitchen because it cuts across demographics, cultures, and income levels — making it both a good environment to train models and a problem worth solving for nearly everyone.
Long term, they believe the future of the home is specialized, distributed robotics—including robotic arms capable of end-to-end cooking. But while full [automation is the long-term vision](https://www.kickstarter.com/projects/gambitcooking/gambit-robotics-never-burn-dinner-again), they believe there is massive near-term opportunity in augmentation and assistance. "People primarily want assistance to make cooking easier, quicker, and to get better results, not end-to-end automation," said Maffeo, Co-founder of Gambit Robotics. For Gambit, success means better food in less time.
## Why Gambit chose Claude
Gambit evaluated several AI models before choosing Claude for their core product. The deciding factors were reasoning, context, and tone.
Cooking involves partial camera views, occlusions, heat changes, and users talking mid-action. Gambit needed a model that could reason through that ambiguity without hallucinating or over-correcting, while holding an entire cooking session in memory. "OCR matters, but reasoning and extended context matter more," said Maffeo. Claude uses optical character recognition to read recipe text from photos, including handwritten ones, but where it really stands apart is in what happens next. "Claude's real differentiator is its ability to reason through complex, real-world situations while maintaining long-running context and natural conversation."
Claude also follows 10–15% more prompt rules than other models Gambit tested, while keeping response times fast. That means fewer hallucinated steps, more consistent output, and less manual correction. And the tone matters too. "Claude's responses feel like a calm, competent sous-chef next to you, not a robotic checklist or a verbose explainer," said Maffeo. "That trust and clarity are critical when AI is guiding people in a physical environment."
## How Claude powers real-time cooking guidance
Gambit’s device combines a custom hardware platform with an RGB camera, a thermal camera, and a microphone and speaker. Claude processes all of this to guide users through any recipe, from any source, in real time.
Here's what happens during a typical session:
- Claude reads a recipe from a photo, a URL, or voice input, pulling out ingredients, steps, times, and temperatures
- It structures the recipe into prep steps, cooking steps, and components like protein, sauce, and sides
- It builds a live timeline of actions (add, stir, flip, reduce heat, remove), sequenced across burners
- It keeps the full session in context throughout: the recipe, prior steps, elapsed time, user preferences, and what just happened
- It watches the stove using vision and thermal data and adjusts guidance based on what's actually happening
- When something is unclear, Claude pauses or asks instead of guessing
- When users swap ingredients, change doneness preferences, or go out of order, Claude updates the plan without restarting
Users can also show prep work to the device, like chopped vegetables, and Claude evaluates whether they're ready for the next step. Over time, the system personalizes recipes to how a user actually cooks.
## How Claude Code accelerates Gambit's development
Claude Code writes 90% of Gambit's codebase. Most of their engineering work involves complex, stateful logic, and keeping context straight across workstreams is the hardest part. The team runs multiple context windows for different tickets in parallel, and Claude keeps each thread coherent while they review output with custom checks and tooling.
"Claude Code has turbo-boosted our development velocity," said Maffeo. Plan mode has been especially useful, helping re-establish context when returning to a task, cutting ramp-up time and making it easier to ship features and fix bugs.
The speed showed up early. Gambit had a working prototype within days of integrating Claude. "Claude made it possible to go from idea to working behavior remarkably fast," said Maffeo. "That speed of iteration let us test, adjust, and validate assumptions almost immediately, which is critical when building an embodied, real-time system."
## What users and testers are seeing
After six months of testing across multiple prototypes, the most consistent user feedback is that Gambit's real-time, recipe-specific guidance is what sets it apart. The system adapts naturally as people cook, whether they move faster, slower, or out of order. When personalization is combined with long-running context, it becomes a powerful engine for adaptive cooking guidance.
## What's ahead for Gambit
Gambit already goes beyond simple step-by-step instructions, handling timing, heat, and coordination in the background while engaging with the user naturally. As Claude’s vision, context windows, and speed continue to improve, that background orchestration becomes increasingly seamless — allowing Gambit to anticipate needs, adapt to changing conditions, and stay in sync with how people actually cook.
"Better vision and longer context windows let us understand not just what's happening in the moment, but how a user cooks over time," said Maffeo. "Improvements in speed make interactions feel more natural, so Gambit can stay in sync with the user while they cook."
Gambit sees hardware as the next big wave for AI. As models get cheaper and more capable, the physical devices around them matter more. "If you're building hardware that operates in the real world, you need a model that can reason under uncertainty, maintain long-running context, and communicate clearly with humans," said Maffeo. "That's where Claude stands out."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Gamma Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/gamma
Path: 18-Industry-UseCases/gamma.md
# Gamma helps teams create polished presentations with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
30% improvement
in user satisfaction
20% increase
in free-to-paid conversions
[Gamma](https://gamma.app/), an AI-powered presentation platform, went viral after launching in March 2023—but the team was concerned about quality and costs as they scaled. Claude helped Gamma lower costs while increasing user satisfaction by 30% and free-to-paid conversions by 20%.
## A viral launch powered by generative AI
Gamma was founded in 2020 to help invent a new way for people to share ideas. Initially, co-founders Jon Noronha, Grant Lee, and James Fox focused on improving the traditional presentation format, which hadn’t changed much since PowerPoint introduced the concept of 16x9 slides in the 1980s. Early explorations were fruitful, but didn’t feel compelling enough.
Fast forward to 2022, and the widespread availability of image generators and large language models put the team on a new path. “We were in between product-market fit,” Jon explains. “People liked our product, there was clearly promise, but it was missing that really strong hook that gave people a reason to abandon something they were really familiar with to use it.”
Generative AI became that hook. Gamma launched their app with a [video](https://www.youtube.com/watch?v=r9VOYJM6nZc) that quickly went viral. “Ever since then, it’s been a runaway train,” Jon says. Users immediately loved Gamma for two main use cases: generating presentations from scratch and iterating on slide content and design.
As it became clear that the AI generation flow was a primary driver of Gamma’s business growth, the team started to dig into the data to understand just how well their initial LLM choices were performing.
They discovered that while the LLMs performed well on simple tasks, such as one-line prompts in English, they struggled with more advanced concepts, such as turning a long document into a presentation. User feedback on more advanced use cases was about 50% positive and 50% negative. “That’s an F,” says Jon. “So we were on the lookout for ways to improve.”
## Lower costs, improved performance
The team was initially drawn to Claude for its state of the art performance and cost-effective price point, which had become a concern as the company’s viral growth continued to scale. As a result, they decided to A/B test Claude 3 Haiku against their existing solution.
After a quick implementation, the team had Claude up and running—and the results surprised them. “In our evaluations, Claude 3 Haiku exceeded our previous LLM on output quality, in spite of being significantly more cost-effective for our business.” Jon says. “I had expected similar quality for lower cost, but Claude 3 Haiku exceeded our expectations.”
In fact, positive feedback for advanced use cases increased 30%. Gamma users responded particularly well to Claude’s voice and tone. “People had been frustrated that the tone of all of these presentations sounded the same,” Jon says, adding that the previous LLM’s tone was “very salesy.” Users appreciated Claude’s more neutral tone and ability to adapt to different audiences.
## Taking on the next phase of growth
Based on the positive outcome of the A/B test, Gamma quickly shipped the new version of their app to production—and that initial 30% improvement in user satisfaction has driven a 20% increase in conversions from free to paid.
Today, Claude powers well over half of Gamma’s AI features. Though they consider themselves an AI-native company, they no longer feel sharp pressure to aggressively hire AI specialists onto their 16-person team, which supports 17 million users. “One benefit of models like Claude being so good is that we haven’t had to build a huge team around AI,” Jon says. “We’ve been able to focus more on productizing the experience versus training our own models or even fine-tuning them, because there’s already so much we can do.”
For their next act, Gamma is taking on websites. The team recently released a feature— powered by Claude—that lets people use AI to create and publish a website on their chosen domain. With a strong user base, a compelling vision, and a recent Series A led by Accel Partners, they’re well-positioned to succeed.
> Implementing Claude took a couple days and about ten lines of code. Claude has driven 30% improvement in user satisfaction, which has translated into a 20% improvement in our free-to-pay conversion rate.
— Jon Noronha, Co-Founder at Gamma
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Garvan Institute Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/garvan-institute-qa
Path: 18-Industry-UseCases/garvan-institute-qa.md
# How the Garvan Institute is changing the way it does science with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial DeploymentsLife sciences
Company size:
Large
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
Asia Pacific
20+ software engineers and data scientists
actively using agentic development tools
Institute-wide adoption of Claude
across research, operations, and administration
Life sciences
Accelerate science, from discovery through translation. Move faster with Claude while maintaining the accuracy your work demands.
[Read more](life-sciences.md)
The [Garvan Institute of Medical Research](https://www.garvan.org.au/) is one of Australia's leading biomedical research institutes, with deep expertise in genomics, immunology, and cancer. In March 2026, [Anthropic announced](../19-Reference/australia-mou.md) a collaboration with Garvan, providing a significant investment in Claude credits to support the institute's genomics research. The institute has adopted Claude across its research and operations, and two of its senior researchers are recipients of support through Anthropic's AI for Science program: Professor Joseph Powell and Professor Daniel MacArthur (jointly based at Garvan and the Murdoch Children’s Research Institute). We spoke with Garvan's Chief Scientific Officer Professor Sarah Kummerfeld, along with Powell and MacArthur, about upcoming research breakthroughs in drug discovery and rare disease diagnosis, and how adopting Claude across the institute is changing the way their teams approach science and discovery.
## Anthropic: Joseph, your team has been building one of the largest genomic data resources in the world. What are you working toward?
**Joseph Powell, Garvan Institute:** Our research seeks to address one key challenge: how the genetic differences between people functionally act to cause disease. Once we learn that, we can use it to guide the right therapies to patients and, most importantly, accelerate how we identify new targets for drug development.
We have enormous data resources where we've generated genomic information on individual cells from tens of thousands of people. It's hundreds of terabytes of data. We're using AI tools to accelerate the way we analyse that data to answer those questions. We have a series of major work coming out soon, and we're at an extremely exciting inflection point. Through the analysis of our data, we've been able to identify the specific mechanisms by which about 40% of all disease genetic factors act at the level of individual cells. In some cases, there are already treatments on the market that address some of those mechanisms. But in the vast majority of cases, there are not.
### That's a striking claim. 40% of disease risk traced to specific cellular mechanisms. What role is Claude playing there, and what does it mean for patients?
**Powell:** We're using Claude to accelerate the way we can take those findings, identify and inform experiments, and design new treatments for the targets we've discovered. It's a dramatic speed-up in the time it takes to go from a genetic signal to a potential therapy. The acceleration we've had through the intersection of genomics and AI has gotten us to the point where I am confident that by the time that my son—who's currently in primary school—is an adult, we will have effective treatments available for the vast majority of diseases that affect society today.
## Daniel, your work focuses on getting a diagnosis to families affected by rare genetic conditions. How big is the gap right now?
**Daniel MacArthur, Centre for Population Genomics (a joint initiative of the Garvan Institute and Murdoch Children’s Research Institute):** Our Centre focuses on ways genomics can improve medicine, and in particular how these technologies can be implemented in a way that's equitable across different populations. Our projects include a partnership with underrepresented communities across Australia to make sure they are represented in future genomic resources. We also have a really strong focus on improving the diagnosis of genetic disorders, which are individually rare but collectively affect about one in every 17 Australians.
These are diseases like muscular dystrophy or cystic fibrosis, each of them caused by just one or two genetic changes somewhere in an individual’s genome. The process of genetic diagnosis means finding those one or two changes out of the millions of DNA differences present in every person’s genome. Genomic technologies make that process possible, but right now, we are unable to give over half of all the families affected a clear answer as to exactly what DNA change is responsible. That has real implications: it means they are less likely to get access to family counselling, less likely to understand what the future looks like for their child, and much less likely to get access to targeted therapies or clinical trials.
## What's standing between those families and a diagnosis?
**MacArthur:** It's not sequencing. It's now straightforward to generate a sequence of all 3 billion letters of DNA. The bottleneck is that the standard process for interpretation of genetic variants identified in DNA sequence information is dependent on many, many hours of expert human labor by a small group of experts: pulling together information from databases, clinical registries, published literature, and computational predictions. That can take many hours per variant, and multiple variants may be identified for each patient. It just doesn't scale.
And there's a compounding problem. If your first test doesn't give an answer, you may wait many years before it's analyzed again, even though new disease genes are being published every week. The answer to your child's condition might have been sitting there for the last couple of years, but no one has had the time or capacity to look. We're building AI tools to change that, so we can give answers back to families not in years or even weeks, but ideally in hours.
## How are you using Claude specifically to tackle that?
**MacArthur:** Our team is working with Anthropic, as well as researchers and engineers at the Murdoch Children’s Research Institute and the Victorian Clinical Genetics Service, on building a multi-agent approach to make this process much faster. These are teams of AI agents, each specialised to search for a particular type of information relevant to a patient's diagnosis. One might check population databases. Another searches clinical registries. Another monitors the published literature. What we’re building towards is teams of agents that work together 24 hours a day, constantly looking at the latest information and updating human curators any time there's something that could be relevant to a particular child's case.
The power of tools like Claude is that they allow us to take all of these different complex types of information and weave them together in ways that human experts can instantly make use of, and that provide easy approaches to validate against the evidence. The goal here isn’t to replace expert human labor, but to allow clinical curators to make more sense of more data at the right time. We think the model of AI tools empowering human expertise is the only way to make this work at scale.
## Sarah, you're overseeing the institute's broader adoption of Claude. How is it changing the way research gets done?
**Sarah Kummerfeld, Garvan Institute:** Claude is really changing the way we think about the work that we do. From the most basic tasks to large-scale analyses that people previously wouldn't have been able to do themselves. And people who are already technical are so much more efficient, so they can think about problems at a higher level rather than getting down in the weeds.
## You've described your PhD students as "becoming managers." What do you mean by that?
**Kummerfeld:** Typically as a PhD student, you're doing all the work, and writing every line of code, and it takes a long time. With Claude, even our PhD students are essentially becoming managers. They're managing a team of agents, which means they can be a lot more productive, think at a high level, get into the science, and come up with hypotheses in a way that wasn't possible before.
It's also making research more interdisciplinary. Research becomes very focused very quickly. People are working on a single gene, trying to come up with a way of solving a disease that impacts that one gene. Claude lets us have an individual person interrogate knowledge from all of those different fields, including areas well out of the researcher’s wheelhouse. That wasn't possible when you had to find a human expert in every single one of those fields.
### What does this mean for drug development specifically?
**Kummerfeld:** If you look at developing a new drug, the percentage of drugs that get through every stage and actually get to market is tiny compared to the number in research and development. AI means you can do a better job of screening your hypotheses and make sure you're not spending a huge amount of time in the lab on things that are not going anywhere. You can integrate so many different data sets and bring them together in ways that weren’t possible before.
We've been using machine learning in this space for a long time. Twenty-five years ago, when I was working on protein structure prediction, we were using machine learning and thought we were doing pretty well, getting about 60% accuracy. Now, the models are so much better that you can actually predict protein structure using machine learning without doing an experiment. When you're thinking about designing a new drug, that whole concept of rational drug design is actually becoming a reality. Large language models can help you identify a target and then protein structure prediction tools allow researchers to design new antibodies. Where we had to do a lot of trial and error in the lab, we can now come in with a very specific hypothesis.
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
### There's a common concern that AI will shrink research teams. What are you seeing?
**Kummerfeld:** I don't see our workforce shrinking. I think the nature of the work will change. Menial tasks can be handled by the agents, and those roles will shift into much more high-level thinking roles.
### Daniel, what would you tell other research organizations thinking about adopting AI?
**MacArthur:** Claude Code has completely transformed the way that I work as a scientist and as a leader. I’ve used it to build new data visualization portals, to make sense of complex data sets, and to help me learn new topics and bring together information to make better decisions.
I've spoken to a lot of other research leaders who say they're just too busy to try it out, but they’re excited about their postdocs using it. My response is that research leaders are actually the people who can benefit the *most* from these technologies: they already have deep experience in carefully designing research questions and interpreting complex results, exactly what’s needed when working with agent-based approaches. It’s hard to imagine a higher-leverage activity right now for a lab head than spending a few afternoons getting up to speed with a system like Claude Code.
For organizations, it’s easy to express excitement and support for AI, but the big test is how fast you can go from having a postdoc who is excited about using agentic coding tools, to the point where they're actually using those tools to write real software. It’s not just about setting up an enterprise agreement. It's about figuring out how you can support your teams, build the right guardrails, and get everything cleared out of their way so they can start executing as quickly as possible.
It’s worth noting that this isn’t easy, and may require substantial changes to things like IT governance. But I expect we will see a massive difference over the next couple of years in the output from research organizations that successfully empower their teams to use agentic tools.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
[](https://www.claude.com/)
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- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
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---
## GC AI Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/gc-ai
Path: 18-Industry-UseCases/gc-ai.md
# GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Startup
Product:
Claude Platform
Location:
North America
14 hours saved per week
average time saved by in-house legal teams using GC AI
Saved 14% on outside counsel spend,
as reported by surveyed GC AI customers
[GC AI](https://gc.ai/) is a platform for in-house legal teams to research legal questions, review contracts, draft documents, and communicate legal guidance. More than 1,500 companies, including Zscaler, News Corp, and Nextdoor, use the platform. Claude powers the intelligence layer within GC AI's proprietary legal workflows, which combine company-specific playbooks, institutional knowledge, and a privileged setup made for in-house teams to generate research, contract summaries, issue spotting, and draft responses to internal legal questions.
## **With Claude, GC AI achieved:**
- 14 hours saved per week on average for in-house legal teams using the platform, based on a survey of more than 100 active customers
- 14% reduction in outside counsel spend, allowing teams to handle more work internally
- 21% greater accuracy on legal tasks compared to general-purpose AI tools without legal workflow structuring
- Verifiable outputs through GC AI's Exact Quote feature, which links conclusions directly to source text
- Complete legal citations surfaced through integrated search, connecting analysis to specific statutes, regulations, and official guidance
- Integration into existing workflows through a Microsoft Word plug-in and Google Drive connectivity
- Team-level consistency through shared playbooks and company-specific review criteria, allowing legal teams to use GC AI and supply standards across the legal function and for the company.
## The challenge
## **A single lawyer supports dozens of stakeholders**
In-house legal teams at midsize and enterprise companies face a persistent ratio problem: each lawyer supports dozens of internal stakeholders, all with competing deadlines. Even straightforward questions can require hours of research and writing before the lawyer can provide a useful answer. At one company, a solo lawyer using GC AI supports \$8 billion in revenue.
"Before using stronger models, legal AI systems required more manual prompting and editing to reach a useful result," said Cecilia Ziniti, Co-founder and CEO of GC AI. "The technology could assist with drafting and research, but the outputs often required significant cleanup before they were ready for use, which limited the practical value for busy legal teams. Combine that with the need to verify sources, and early AI models alone didn’t save time or yield more excellent results for most lawyers."
GC AI set out to close that gap. "We needed models that could produce clear, structured outputs that lawyers could review quickly and integrate into their work," Ziniti explained. "This is built on trust: trust in the process and sources, as well as minimizing hallucination and enabling the lawyers and legal teams in the loop to verify and work at their speed."
## **Selecting Claude for structured reasoning**
GC AI continuously evaluates leading models using real legal tasks across research questions, contract analysis, legal drafting, and structured explanations. The key measure is whether a lawyer can take the output and turn it into a final answer quickly.
GC AI uses Claude Sonnet as its primary model for customer-facing workflows for the model’s balance of performance, speed, and cost. Opus is reserved for more complex reasoning tasks. "Sonnet performed well on tasks that required clear explanations and structured reasoning," Ziniti said. "That made it easier to integrate into legal workflows where lawyers review the output, verify the reasoning, and refine the answer before sharing or actioning it internally."
The team found the strongest differences in contract analysis and clause interpretation. “When identifying nuanced obligations or deviations from standard terms in agreements, Claude was more consistent in both spotting the issue and clearly explaining the reasoning behind it,” Ziniti said.
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## The solution
## **Governed workflows for everyday legal work**
Inside GC AI, lawyers typically start by bringing a legal question, issue, contract, or document into the platform. The system routes that input through governed workflows designed for common in-house tasks: contract review, regulatory research, and internal legal guidance. While GC AI is built on an agentic infrastructure, the focus is on reliable, operational outputs rather than open-ended model interaction. Unlike general-purpose AI tools, GC AI is able to embed a legal department's institutional knowledge on approved positions, risk tolerance, preferred language, and internal guidance into the workflows the team already uses, ensuring consistency whether they're reviewing a contract, drafting a document, or researching an issue.
A central design principle is verifiability. GC AI's Exact Quote feature links conclusions directly to source text, so lawyers can trace each finding to its origin. The platform also uses integrated search to surface primary and secondary legal materials, producing complete citations to specific statutes, regulations, and official guidance.
"Many of our users are working with dozens of documents exceeding 100,000 tokens each, quickly filling available context windows," Ziniti noted. To handle this, GC AI built a proprietary knowledge management system that ensures relevant documents, sections, and metadata are available at the right time for each attorney's workflow. This system manages the complexity of large document sets across matters, something that requires purpose-built infrastructure beyond what a general-purpose model can provide out of the box.
In addition to the web interface, GC AI integrates into the tools lawyers already use, including Microsoft Word and Google Drive, with a consistent intelligence layer that carries the lawyer's company-specific context, playbooks, and prior work product across every surface. Lawyers review the output, check the reasoning, and confirm the relevant legal sources before finalizing advice or documents.
"We can deliver legal AI workflows that lawyers actually use every day," Ziniti said. "Instead of treating AI as a separate experiment, GC AI embeds it directly into the way in-house lawyers complete their work."
## The outcome
## **Faster and higher-quality, cited first drafts, more time for judgment**
In a structured survey of more than 100 active GC AI customers, in-house legal teams reported saving an average of 14 hours per week. That recovered time shifts how lawyers spend their days. "GC AI becomes their first stop when they encounter a legal question," Ziniti said. "Instead of starting with open-ended research or outside counsel calls, they begin by analyzing the issue in GC AI and then decide how to proceed."
The same survey found a 14% reduction in outside counsel spend and 21% greater accuracy compared to general-purpose AI tools without legal workflow structuring.
"Our legal team supports a global sales organization closing deals across dozens of countries,” Ziniti said. “Before GC AI, a single NDA redline cycle could take half a day between research, markup, and internal review. Now our attorneys run contracts through GC AI with our playbook loaded, and they get a first-pass redline with cited reasoning in minutes. We've been able to absorb a 30% increase in deal volume without adding costs to the legal team."
## **Looking ahead**
GC AI's architecture now supports coordinated multi-agent workflows, with specialized agents handling different parts of a task: retrieving relevant statutes, analyzing documents, and synthesizing findings into structured legal analysis.
As Claude's capabilities continue to advance, GC AI continues to leverage those improvements into deeper, more specialized legal workflows that a horizontal AI tool cannot replicate. “Our roadmap is focused on making the legal function operate at the speed of the business and driving more agency across all a company’s legal needs,” Ziniti said. “That means proactive legal operations and more strategic impact.”
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### Thomson Reuters CTO on piloting Cowork with Claude Enterprise
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
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- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Genspark.ai Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/genspark
Path: 18-Industry-UseCases/genspark.md
# Genspark's Super Agent orchestrates 150+ tools with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
\$250M ARR since pivoting to the Super Agent
in early 2025
150+ specialized tools orchestrated by Claude
inside a single agent
[Genspark](https://genspark.ai/) is an AI workspace where one prompt produces slides, spreadsheets, documents, design posters, or websites for non-technical knowledge workers. The product is built around the Super Agent, which uses Claude to coordinate more than 150 specialized tools in response to whatever a user asks for.
## With Claude, Genspark:
- Surpassed \$250 million in annual recurring revenue after pivoting to the Super Agent in early 2025
- Orchestrates 150+ specialized tools end-to-end with its Super Agent architecture
- Creates AI slides, spreadsheets, and documents driven by Claude's coding capability
- Built an internal engineering culture where 100% of code is written by AI
## The challenge
## A rigid workflow that couldn't keep up
Genspark launched out of stealth in mid-2024 as an AI search product, then steadily expanded into parallel search and asynchronous deep research that would email users a finished analysis after running for several minutes. "If we positioned the product as search, it needed to return to the user in one second, or at most ten seconds," said Kay Zhu, co-founder and CTO at Genspark. "Ten seconds was too short for the system to do meaningful work."
The team kept expanding the runtime—first to parallel queries, then to background workflows running for minutes—because each expansion let them tackle harder problems for users. One paying user spent a week using a traditional search engine to compare credit cards against a long list of personal criteria, then handed the same question to Genspark's asynchronous agent and got the same conclusion in 15 minutes.
The architecture underneath, though, was a directed graph of predefined workflow nodes, and that design was hitting a ceiling. "It was too rigid," Zhu said. "It often broke on edge cases." Search satisfaction in the field has hovered around 80% for a decade, Zhu noted, no matter how much better the underlying systems get. Users adapt: as the system handles more, they ask harder questions, and the satisfaction rate stays flat. Genspark was seeing the same pattern. Simple questions ran through too many steps. Hard questions hit walls the workflow didn't know how to route around. The system that had taken Genspark to millions of users could no longer go where users wanted to go.
The most driven founders are problem solvers. Watch their unscripted conversations with the Anthropic engineers.
[Read more](https://claude.com/problem-solvers)
## The solution
## An agent loop that finally worked
The ReAct-style agentic loop, in which a model decides each next step rather than following a fixed plan, had been on Zhu’s mind since 2023. "The idea is very elegant," he said. "If the model is powerful enough, it should be able to know when to call which tool and when to stop." He tested it against every new frontier model that came out, roughly every three months, for two years. The failures were always the same: the model fell into infinite loops, hit the same error repeatedly, or failed to recognize when it had enough information to stop.
In early 2025, Zhu tried again at home with Claude Sonnet 3.7, the newest Claude release at the time. "To my surprise, it was very intelligent," he explained. "It knew when to stop and knew which tools to call. When some tool returned an error message, it would know what alternative way to try." That recovery behavior was the missing piece. Genspark rewrote the product around it.
The Super Agent that launched in early 2025 is model-agnostic by design, with different frontier models doing different jobs. Claude plays two central roles. The first is the agent loop itself: at each step in a task, Claude decides which of the 150+ available tools to call next, when to gather more information, when to backtrack, and when to summarize and return a result. For the most demanding planning problems, Genspark fans out to multiple frontier models in parallel and uses Claude to reconcile their plans into one. The second is code generation. Behind the AI slides, AI spreadsheets, and AI documents that users see, Claude generates the code that produces the final artifact.
"The old way was running on a rail," Zhu said of the original architecture. "If everything goes well, the train runs very fast. But if something goes wrong, the train gets flipped. The Super Agent is more like an experienced driver with a GPS and a goal in mind. It will try every means to reach the goal, and if there are detours or obstacles in between, it will find a way out."
That shift, from architecture as constraint to architecture as adaptive runtime, changes what a startup competes on. "Nobody really has a moat anymore," Zhu said. "The moat is execution speed." That belief shapes how Genspark operates internally. Roughly 50 engineers produce all of the company's code through AI tools. Some have built what they call a "lights-out factory" where issue creation, pull request composition, code review, merging, and testing all run automatically. Zhu personally writes code in Claude Code's plan mode. "It's like talking to a very experienced software engineer, someone who's super intelligent and knows the codebase really well," he said.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## From experiment to \$250M ARR
The Super Agent helped Genspark grow past \$200 million in annualized revenue. The feedback the team hears most from users, Zhu said, is from people who realize "other AI tools just chat. Genspark actually works." With a team of roughly 50 engineers, the company has been shipping major versions of AI Workspace on a roughly two-month cadence, with 3.0 the most recent release, and 4.0 already in planning.
Users invented use cases nobody at Genspark had planned for. A New York real estate analyst now produces investor pitch decks in hours, work that used to take weeks of multi-person research, and has started winning contracts away from larger firms. Japanese seafood industry CEOs use Genspark to analyze domestic demand and source new leads. One customer used Genspark’s agent to resign from a job he found too uncomfortable to quit in person.
Where Zhu sees model capability heading in 2026 shapes what Genspark is building next: effectively infinite context built through scaffolding around the model, long-horizon agents that can run for hours or days on complex tasks instead of minutes, and orchestration models capable of driving fleets of sub-agents in parallel. Genspark has internal experiments running against each.
Genspark spells out the bet on a billboard along US-101 in San Francisco: a three-day work week. The premise is that AI can handle the busywork, aligning slide bullets, building pivot tables, formatting documents, so people can spend their time on what they actually value. "We want to bring the Claude Code experience that software engineers have to all white-collar workers," Zhu said. "The model is so intelligent right now. The distribution is super uneven. Some people experience the latest capability and their lives change totally. A lot of people haven't experienced that yet. We want to accelerate that transition."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## GitLab Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/gitlab-enterprise
Path: 18-Industry-UseCases/gitlab-enterprise.md
# GitLab enhances productivity with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Enterprise
Location:
North America
98% satisfaction
reported by GitLab team members
25-50%
productivity gains across teams
GitLab, the leading AI-powered DevSecOps platform, adopted Claude for Work to empower teams to create high-quality content, gain deeper data insights, and accelerate sales cycles. During an initial pilot program, GitLab saw the following gains from incorporating Claude into key workflows:
- 98% of GitLab team members surveyed reported to be satisfied or very satisfied with Claude for Work
- 25 - 50% productivity gains
- Significant time savings in RFP responses and content generation
- Improved collaboration and skill sharing across teams
- Team members more likely to take on complex tasks
## Empowering teams across GitLab with Claude
GitLab saw AI's potential to transform their product offerings through the Anthropic API and their internal processes with the [Claude Enterprise plan](../17-Billing-Plans/pricing-enterprise.md).
Taylor McCaslin, product lead for AI and ML tech at GitLab, is focused on putting Claude’s AI capabilities in the hands of team members across departments, from engineering to marketing. McCaslin says, "By using the same Claude models internally that we offer externally, we're better able to build AI solutions that we trust and use ourselves."
## Choosing Claude
GitLab was impressed with Anthropic's commitment to data privacy and user protections. "We agree with Anthropic's focus on alignment, trust, and safety, that all felt incredibly aligned and ready for business at scale," McCaslin notes.
After initially integrating Anthropic’s API to add Claude to their product offerings, GitLab has steadily expanded its use across the organization. The company recently adopted Claude for Work, bringing AI capabilities to internal GitLab team members across a variety of functions. Features like SSO have greatly streamlined this process, making it easier and more secure to control team member access to Claude.
Claude's advanced capabilities and human-like communication style influenced GitLab's decision to adopt the Claude Enterprise plan. One of Claude's key advantages is its expanded context window, which allows for more natural and context-aware conversations. McCaslin emphasizes, "It's a game-changer. I can have extensive conversations with Claude while maintaining the context of the entire chat."
## Streamlining workflows across departments
GitLab has discovered a wide range of use cases for Claude across various departments, improving how teams collaborate and work. As McCaslin shares, "We are finding endless use cases for Claude. It's the most utilized new tool I've seen."
GitLab team members reported using Claude for Work across use cases, including writing, brainstorming, research, and problem-solving. These use cases support more specific workflows across the organization:
- RFP responses: The sales team uses Claude to quickly generate and customize responses to RFPs, saving significant time on repetitive tasks.
- Content creation and translation: The marketing team uses Claude to efficiently generate and translate content.
- Documentation: Technical writers use Claude to rewrite and improve documentation, ensuring consistency and clarity.
- Internal tool development: Developers use Claude to create small applications and scripts, introducing new automation into their workflows.
- Data analysis: Teams upload reports and use Claude to ask questions and gain insights from the data.
## Transformative impact and productivity gains
The impact of Claude extends beyond individual use cases, fostering a culture of efficiency, empowerment, and collaboration. "Everyone who uses Claude emphasizes that it enhances productivity. That is consistent across the board,” says McCaslin.
GitLab team members are taking on more complex tasks, using Claude as an extension of their capabilities. McCaslin shares, “Claude offers our team members a tool that feels like an extension of their work and expertise, allowing us to take on more complex tasks and deliver greater impact while ensuring GitLab’s IP remains private and protected.”
The ability to share specific chats has also fostered a collaborative environment around AI use. Team members are eager to share their experiences and discoveries with their colleagues. "There's a variety of people sharing links to chats to show the cool things they've done. The collaboration aspect is very powerful," McCaslin notes.
## Looking to the future
GitLab is eager to integrate Claude into its products further through the Anthropic API and drive adoption of Claude AI internally, spurring innovation and adding value for customers and team members alike.
McCaslin sees the partnership between GitLab and Anthropic as a key driver of this future. "We continue to be impressed," McCaslin says. "Anthropic is a leader on the model development front, particularly at the speed of releasing models. The models are constantly getting better, faster, and cheaper. Together, we're not just adapting to the AI revolution - we're leading it."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## GitLab Claude Platform (API) case study | Claude by Anthropic
Source: https://www.anthropic.com/customers/gitlab
Path: 18-Industry-UseCases/gitlab.md
# GitLab powers stable, secure software development with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
North America
25-50% productivity gains
across internal workflows with Claude
Weeks not years
AI feature development time with Claude
GitLab, the most comprehensive DevSecOps platform, uses Claude to drive AI-powered features across their software development, deployment and security platform. By leveraging Claude's capabilities, GitLab delivers innovative AI solutions while maintaining the stability and security its customers demand.
- Several Claude-powered features are implemented across the platform
- Claude delivers high-context and accurate code generation for users
- Accelerates development and deployment of AI features for Gitlab engineering team
## Balancing innovation with stability in DevSecOps
GitLab’s AI-powered platform helps companies manage the entire software development lifecycle. With security and speed at the core of its value proposition, GitLab needed to balance AI’s potential with taking a privacy-first approach to embedding AI capabilities across the platform.
"Our mission is to enable everyone to contribute to and co-create the software that powers our world," says Taylor McCaslin, Group Manager of Product, Data Science AI/ML at GitLab. "That's a major undertaking we do not take lightly."
As GitLab embarked on its journey to integrate generative AI, they recognized that collaborating with an AI company like Anthropic would be the most effective way to integrate the technology into their platform. GitLab Principal Engineer Jessie Young explains, "As a company that specializes in APIs, we wanted to weave AI into various features without reinventing the wheel. Partnering with Anthropic allowed us to access powerful and easy-to-use AI models that could seamlessly integrate with our platform."
## Implementing a multi-model approach with Claude
GitLab hit its stride when more advanced AI models became available. The company has now integrated AI throughout its platform, with features for generative coding, interactive chat, planning summarization, and explaining and remediating software vulnerabilities. To ensure they're using the best tool for each task, GitLab created a model evaluation team that assesses new vendors and new versions of models.
"Since we have AI-powered use cases across the entire software development lifecycle, we need an approach that enables us to choose the right model for the right use case. This makes the Claude model family approach a huge advantage for our team,” says McCaslin.
GitLab chose Claude 3 models to power their AI-powered Duo features due to their performance and the fully featured developer experience. "We see consistently strong performance from Claude 3 models for thoughtful, holistic, and contextualized code generation and other software development-related tasks," McCaslin notes, attributing this partly to Claude's long context window.
## Empowering engineers and ensuring reliability
For GitLab, Anthropic's intuitive developer tools have enabled their team to build AI-powered features efficiently.
"The tooling Anthropic provides us is approachable for somebody who doesn't have a machine learning background," says Young. "Anthropic's developer tools and docs enable us to have dozens of people with more traditional software engineering backgrounds work on AI features."
GitLab values Anthropic's commitment to transparency and privacy in this rapidly evolving AI landscape. This reliability is essential for GitLab as they work to deliver stable, secure software development tools to their customers.
> Anthropic shares our values of privacy and transparency and are straightforward to work with. That's especially important for us as an enterprise organization that builds reliable software.
— Taylor McCaslin, Group Manager of Product, Data Science AI/ML
## Looking to an AI-powered future
As GitLab continues to evolve their platform, the company is well-positioned to lead in AI-driven DevSecOps. With Claude powering key Duo features and providing a foundation for exploring future use cases, GitLab can focus on delivering cutting-edge capabilities that their customers can rely on.
By choosing Claude, GitLab has found foundation models that provide powerful AI capabilities and align with their commitment to stability and security in software development.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.anthropic.com/)
© 2026 Anthropic PBC
## Products
- [Claude](https://www.anthropic.com/product/overview)
- [Claude Code](../15-Claude-AI-Features/product-claude-code.md)
- [Claude Cowork](https://www.anthropic.com/product/cowork)
- [@Claude](https://www.anthropic.com/product/tag)
- [Claude Science](https://www.anthropic.com/product/claude-science)
- [Claude Security](https://www.anthropic.com/product/claude-security)
- [Download app](https://www.anthropic.com/download)
- [Pricing](https://www.anthropic.com/pricing)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.anthropic.com/features/artifacts)
- [Design](https://www.anthropic.com/product/design)
- [Connectors](https://www.anthropic.com/marketplace/connectors-plugins)
- [Plugins](https://www.anthropic.com/marketplace/plugins)
- [Skills](https://www.anthropic.com/skills)
## Extensions
- [Claude in Chrome](https://www.anthropic.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.anthropic.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](https://www.anthropic.com/solutions/enterprise)
- [Claude Code for Enterprise](https://www.anthropic.com/product/claude-code/enterprise)
## Departments
- [Customer support](https://www.anthropic.com/solutions/customer-support)
- [Cybersecurity](https://www.anthropic.com/solutions/cybersecurity)
- [Legal](https://www.anthropic.com/solutions/legal)
- [Sales](https://www.anthropic.com/solutions/sales)
## Industries
- [Financial advisors](https://www.anthropic.com/solutions/financial-advisors)
- [Financial services](https://www.anthropic.com/solutions/financial-services)
- [Government](https://www.anthropic.com/solutions/government)
- [Healthcare](https://www.anthropic.com/solutions/healthcare)
- [Higher education](https://www.anthropic.com/solutions/education)
- [K-12 teachers](https://www.anthropic.com/solutions/teachers)
- [Life sciences](https://www.anthropic.com/solutions/life-sciences)
- [Nonprofits](https://www.anthropic.com/solutions/nonprofits)
- [Small business](https://www.anthropic.com/solutions/small-business)
## Programs
- [Campus](https://www.anthropic.com/programs/campus)
- [Frontier Academy](https://www.anthropic.com/programs/frontier-academy)
- [Scientists](https://www.anthropic.com/programs/team-plan-for-scientists)
- [Startups](https://www.anthropic.com/programs/startups)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.anthropic.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.anthropic.com/platform/api)
- [Marketplace](https://www.anthropic.com/marketplace)
- [Claude on AWS](https://www.anthropic.com/partners/claude-on-aws)
- [Google Cloud](https://www.anthropic.com/partners/google-cloud)
- [Microsoft Foundry](https://www.anthropic.com/partners/microsoft-foundry)
## Resources
- [Overview](https://www.anthropic.com/resources)
- [Articles](https://www.anthropic.com/resources/articles)
- [Webinars](https://www.anthropic.com/resources/webinars)
- [Claude partner network](https://www.anthropic.com/partners)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](https://www.anthropic.com/partners/powered-by-claude)
- [Service partners](https://www.anthropic.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.anthropic.com/check-files)
- [Regional compliance](https://www.anthropic.com/regional-compliance)
- [Report abuse](https://www.anthropic.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](https://www.anthropic.com/product/overview)
- [Claude Code](../15-Claude-AI-Features/product-claude-code.md)
- [Claude Cowork](https://www.anthropic.com/product/cowork)
- [@Claude](https://www.anthropic.com/product/tag)
- [Claude Science](https://www.anthropic.com/product/claude-science)
- [Claude Security](https://www.anthropic.com/product/claude-security)
- [Download app](https://www.anthropic.com/download)
- [Pricing](https://www.anthropic.com/pricing)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.anthropic.com/features/artifacts)
- [Design](https://www.anthropic.com/product/design)
- [Connectors](https://www.anthropic.com/marketplace/connectors-plugins)
- [Plugins](https://www.anthropic.com/marketplace/plugins)
- [Skills](https://www.anthropic.com/skills)
## Extensions
- [Claude in Chrome](https://www.anthropic.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.anthropic.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](https://www.anthropic.com/solutions/enterprise)
- [Claude Code for Enterprise](https://www.anthropic.com/product/claude-code/enterprise)
## Departments
- [Customer support](https://www.anthropic.com/solutions/customer-support)
- [Cybersecurity](https://www.anthropic.com/solutions/cybersecurity)
- [Legal](https://www.anthropic.com/solutions/legal)
- [Sales](https://www.anthropic.com/solutions/sales)
## Industries
- [Financial advisors](https://www.anthropic.com/solutions/financial-advisors)
- [Financial services](https://www.anthropic.com/solutions/financial-services)
- [Government](https://www.anthropic.com/solutions/government)
- [Healthcare](https://www.anthropic.com/solutions/healthcare)
- [Higher education](https://www.anthropic.com/solutions/education)
- [K-12 teachers](https://www.anthropic.com/solutions/teachers)
- [Life sciences](https://www.anthropic.com/solutions/life-sciences)
- [Nonprofits](https://www.anthropic.com/solutions/nonprofits)
- [Small business](https://www.anthropic.com/solutions/small-business)
## Programs
- [Campus](https://www.anthropic.com/programs/campus)
- [Frontier Academy](https://www.anthropic.com/programs/frontier-academy)
- [Scientists](https://www.anthropic.com/programs/team-plan-for-scientists)
- [Startups](https://www.anthropic.com/programs/startups)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.anthropic.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.anthropic.com/platform/api)
- [Marketplace](https://www.anthropic.com/marketplace)
- [Claude on AWS](https://www.anthropic.com/partners/claude-on-aws)
- [Google Cloud](https://www.anthropic.com/partners/google-cloud)
- [Microsoft Foundry](https://www.anthropic.com/partners/microsoft-foundry)
## Resources
- [Overview](https://www.anthropic.com/resources)
- [Articles](https://www.anthropic.com/resources/articles)
- [Webinars](https://www.anthropic.com/resources/webinars)
- [Claude partner network](https://www.anthropic.com/partners)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](https://www.anthropic.com/partners/powered-by-claude)
- [Service partners](https://www.anthropic.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.anthropic.com/check-files)
- [Regional compliance](https://www.anthropic.com/regional-compliance)
- [Report abuse](https://www.anthropic.com/form/anthropic-content-reporting)
---
## Claude for Government | Claude by Anthropic
Source: https://www.claude.com/solutions/government
Path: 18-Industry-UseCases/government.md
# Claude for government
Serve people better with AI built for government
Claude brings advanced AI into your government organizations with the security and compliance controls your mission requires.
[Contact sales](https://www.claude.com/contact-sales)
-
> “We’re about using \[Anthropic\] technology the California way: responsibly, transparently, and in service of people. AI should not replace the human work of government; it should help our workers move faster, solve problems more effectively, and deliver better results for Californians.”
Gavin Newsom, California Governor
-
> “This partnership with Anthropic is an important milestone in Rwanda’s AI journey. Our goal is to continue to design and deploy AI solutions that can be applied at a national level to strengthen education, advance health outcomes, and enhance governance with an emphasis on our context.”
Paula Ingabire, Rwanda Minister of Information and Communications Technology
-
> “Albertans trust their government with sensitive information, and it is our responsibility to protect it. By using AI to find and fix vulnerabilities across our systems, we accomplished in hours what would have taken years. This is what responsible government looks like in the AI era, and the best is still ahead of us.”
Nate Glubish, Alberta Minister of Technology and Innovation
## Trusted by governments and institutions worldwide
Local governments, national agencies, and international institutions rely on Claude.
### Add capacity for your mission
Government teams have more work than headcount allows. Claude handles document review, research, drafting, case processing, and coding with reasoning your teams can review before they decide. That frees staff for the people and policies they serve.
[Learn more (opens in new tab)](https://claude.com/resources/webinars/claude-code-and-public-service-modernizing-how-state-and-local-governments-build-software)
### Retire technical debt and legacy O&M
Most government IT spending goes toward keeping old systems running. Claude reads legacy codebases, documents them, and rewrites them in modern languages, so stalled modernization moves again and budgets shift from maintenance to new outcomes.
[Learn more](code-modernization.md)
### Safe to deploy and fast to approve
Claude for Government is delivered through a FedRAMP High authorized environment, so agencies build on an assessed package, not from zero. Claude is also available through Amazon Bedrock and Google Cloud Vertex AI. Capabilities reach the mission in weeks, not years.
[Visit trust center (opens in new tab)](https://trust.anthropic.com/)
COBOL Modernization with AI: Breaking the Cost Barrier
Legacy code modernization stalled for years because understanding legacy code cost more than rewriting it. AI flips that equation.
[Read more](https://www.claude.com/resources/articles/how-ai-helps-break-cost-barrier-cobol-modernization)
Case study
The government of Alberta uses Claude to find and fix cybersecurity vulnerabilities across government systems.
[Read more (opens in new tab)](../19-Reference/alberta-government-claude-cybersecurity.md)
Claude for Government Desktop, now generally available
Claude and Claude Code are live, built on the same application our commercial customers use and delivered through a FedRAMP High authorized environment.
[Learn more](https://www.claude.com/resources/articles/claude-for-government-is-now-generally-available)
## Change what’s possible for your mission
International governments
Federal civilian agencies
National security
State and local
GovTech
Prompt
Using the attached district health reports and school enrollment data, identify the ten districts where cervical cancer screening rates and secondary school attendance for girls are both below the national median. Draft a brief for the Minister with the overlap, likely causes, and three joint interventions the two ministries could run together.
Attachments
- District_Health_Facilities_Q2_20264.2 MBXLSX
- School_Enrollment_202623.6 MBCSV
### Turn department data into national programs
Join datasets across departments, see where health and education outcomes overlap, and draft briefs with interventions the departments can run together.
Modernize legacy technology
Update the COBOL backlog years ahead of plan. Claude Code reads legacy systems, documents unrecorded logic, writes tests, and moves modules to modern languages. Your engineers set the architecture and sign off on every merge. Best for agencies running decades-old benefit, tax, and case systems.
### Fix vulnerabilities in mission systems
Find exploitable flaws before an attacker does. Claude scans mission codebases, ranks findings by how risky they are, and proposes fixes. Your security team approves every patch. Built for cyber commands and defense program offices.
### Serve residents faster
Clear the backlog and answer residents the same day. A plain-language assistant handles questions on food assistance, health coverage, and housing support around the clock, and hands eligibility decisions and incomplete cases to a caseworker.
### Build the next generation of government software
Ship agentic features into the products your organizations already use. Build on Claude to check applications against local code, draft decisions, and log every step for audit with a person reviewing before anything goes to the applicant.
## Flexible deployment for any environment
### API
Available on AWS and Google Cloud with authorizations up to FedRAMP High and IL6
### Claude Gov models
For classified environments on AWS—built for national security missions
### Claude for Government
For federal, state, and local agencies, delivered in a FedRAMP High–authorized environment
European Parliament
The European Parliament expands access to their archives with Claude.
[Read story](https://www.claude.com/customers/european-parliament)
## Availability
[See security details](#panel)
FedRAMP High
DoD IL5
Classified
[TABLE]
## Security details
## Authorization
Claude for Government runs in a dedicated, pre-authorized environment built for government use. Claude Enterprise is independently assessed against federal security controls but isn't FedRAMP authorized today. Claude runs on your cloud provider's authorized service, and your agency's ATO covers the deployment.
## Data classification
Claude for Government is built for controlled unclassified information and high-impact systems, and your account team covers export-controlled requirements during contracting. Claude Enterprise is independently assessed against the federal standard for safeguarding controlled unclassified information (NIST 800-171), but isn't designed for export-controlled data. Through your own cloud, Claude works with whatever your environment is cleared to hold.
## Where your data stays
Claude for Government keeps conversation history on each user's device, and admins can export usage and audit records at any time. With Claude Enterprise, you set how long your data is stored, and we don't use it for training. Through your own cloud, requests stay with your cloud provider. Claude Code and Claude Desktop can be configured to keep data on the end user's machine.
## Admin controls
Claude for Government comes with the most extensive controls, with defaults set for government use: an admin console, sign-in through your identity provider, automatic user provisioning, and a compliance export. Claude Enterprise offers the same core controls with commercial defaults. Through your own cloud, you manage access, logging, and configuration with your existing tools, and your prompts go straight to your cloud provider.
## Government resources
Australian government and Anthropic work on AI safety and research
News
Government of Rwanda and Anthropic unite for AI in health and education
News
Learn more about Anthropic’s security and compliance
Trust center
Deploy Claude in the public sector with the controls and compliance you need
Help center
## FAQ
Products and features
FedRAMP and compliance
Cloud service and pricing
### Products and features
### What is Claude for Government?
Claude for Government is Anthropic’s FedRAMP-High authorized product. It runs in the Claude Desktop app (Chat and Claude Code), connected to a dedicated government environment inside Palantir’s FedRAMP High boundary. It is available to U.S. federal, state, and local government agencies and to organizations that support government work, such as government contractors.
See [Claude for Government administrator guide.](https://claude.com/docs/government/overview)
### How can my organization access and start using Claude for Government?
Government organizations can start using Claude for Government by submitting a request via the [Contact Sales](https://claude.com/contact-sales) form (choose “Government & Public Sector” as your industry). Claude for Government is available to US federal, state, and local government agencies and qualifying public sector organizations.
To learn more or get started, see the [Claude for Government administrator guide](https://claude.com/docs/government/overview) or contact our Sales team.
### What is the difference between Claude Enterprise and Claude for Government?
Claude Enterprise has robust enterprise-level security features that meet many standards of highly regulated industry and is appropriate for government uses that don’t require FedRAMP authorization.
Claude for Government is our FedRAMP-High offering. It includes admin-managed connectors (including Microsoft 365), web search, and skills, but it is not at full feature parity with Claude Enterprise. For example, there is no web based experience or mobile access.
### Does Claude for Government include Claude Code and Claude Cowork?
Claude Code is now included in the Claude for Government Desktop app, and its sign-in and inference run through the FedRAMP High boundary.
Claude Cowork is now just Claude, so you don’t have to choose where to get work done. The update is available in Claude for Government. We hope you enjoy the simpler experience.
Read more about [Claude Code](https://claude.com/resources/articles/bringing-claude-code-and-claude-cowork-to-government) and [how Claude Cowork changed](https://claude.com/resources/articles/cowork-is-now-claude).
### Can I use Claude API in government environments?
The Claude API can be used via Amazon Bedrock (in AWS GovCloud - FedRAMP High) and Google Vertex with Assured Workloads (FedRAMP-High). The Claude API from Anthropic (including Claude Platform on AWS) is not FedRAMP authorized today, so use Bedrock or Vertex when you need a FedRAMP environment.
For more information, see [Claude in Amazon Bedrock: Approved for use in FedRAMP High and DoD IL4/5 workloads](../19-Reference/claude-in-amazon-bedrock-fedramp-high.md) and [Claude on Vertex AI](../04-API-Reference/Guides/build-with-claude-claude-on-vertex-ai.md).
### What models are available in Claude for Government?
Our Claude for Government application typically receives new Claude models shortly after their commercial release. Administrators choose which models each user can access. See [Model availability in Claude for Government](https://claude.com/docs/government/desktop/models) for the current list.
For Claude in Amazon Bedrock in AWS GovCloud, AWS authorizes each model separately. See [AWS services in scope for FedRAMP](https://aws.amazon.com/compliance/services-in-scope/FedRAMP/) for the current list.
### What admin and security controls are available, and where can we find security documentation?
Claude Enterprise includes SSO, domain capture, SCIM provisioning, role-based permissions, audit logs, custom data retention, the Compliance API, and an option for US-only inference. The Team plan includes SSO and domain capture but not SCIM or audit logs. Claude for Government has its own admin portal with SSO, SCIM, seat tiers, spend caps, and an audit log. Security documentation, including SOC 2 Type II reports and ISO 27001 and ISO 42001 certificates, is available on the Trust Portal. Accessibility Conformance Reports (VPATs) for the Claude web and mobile apps are available on request.
### Does the Department of War’s supply chain risk designation affect our use of Claude?
In March 2026, the Department of War (DoW, also referred to as the Department of Defense) designated Anthropic a supply chain risk. That designation applies only to the use of Claude as a direct part of DoW contracts and subcontracts. It does not apply to other federal agencies, to state or local governments, or to commercial use. For DoW contractors, it does not limit their use of Claude outside their covered DoW work.
Anthropic is challenging the designation in court. On August 27, 2026, a federal court in the Northern District of California ruled that one supply chain risk designation was unlawful. A separate designation is still being challenged in the D.C. Circuit. Microsoft, Google, and Amazon have each confirmed that Claude remains available to their customers for work outside the DoW.
Learn more: [Where things stand with the Department of War.](../19-Reference/where-stand-department-war.md)
### FedRAMP and compliance
### What types of data can be used in Claude?
CUI (Controlled Unclassified Information) and FIPS 199 High Impact data are authorized in Claude for Government, which is FedRAMP High authorized.
For ITAR-controlled data, use Claude through Amazon Bedrock in AWS GovCloud (US), which supports DoD IL4/IL5 workloads. Claude for Government and Vertex AI are not IL5 environments.
For most other government agencies like State and Local handling PHI or PII, Anthropic offers a HIPAA-ready configuration for Enterprise and API customers, including the ability to sign a Business Associate Agreement (BAA).
You can learn more here:
- BAA details: [Business Associate Agreements (BAA) for Commercial Customers](https://privacy.claude.com/en/articles/8114513-business-associate-agreements-baa-for-commercial-customers)
- HIPAA-ready plans: [HIPAA-ready Enterprise plans](../17-Billing-Plans/hipaa-ready-enterprise-plans.md)
- Certifications overview (HIPAA, SOC 2, ISO 27001, ISO 42001): [What Certifications has Anthropic obtained?](https://privacy.claude.com/en/articles/10015870-what-certifications-has-anthropic-obtained)
### What is Claude’s FedRAMP authorization level?
Claude for Government and Claude via Amazon Bedrock in AWS GovCloud and Google Vertex with Assured Workloads are all FedRAMP-High. Amazon Bedrock in AWS GovCloud is also approved for DoD IL4/IL5 workloads, and Bedrock in the AWS US East/West regions supports FedRAMP Moderate. Claude Enterprise and the Claude API from Anthropic are not FedRAMP authorized today. However, we are pursuing FedRAMP Moderate authorization for Claude Enterprise through the FedRAMP 20x program, and we’re listed as “in process” on the [FedRAMP Marketplace](https://www.fedramp.gov/marketplace/products/FR2633053633/). We don’t have a confirmed timeline to share yet.
### Are Claude’s models themselves FedRAMP authorized?
FedRAMP and DoD Impact Levels are certifications for cloud services (IaaS, PaaS, SaaS). AI models are software components, not cloud services. Claude models deploy within authorized environments, and customers maintain their compliance posture through the hosting platform.
Learn more here: [Are Claude’s models FedRAMP authorized?](https://trust.anthropic.com/faq?s=rdmttek91vydppjk1y2xib)
### How can I get access to your FedRAMP authorization information and other associated documentation?
Please submit a request for the documentation package directly to FedRAMP using this [FedRAMP Package Access Request Form](https://www.fedramp.gov/resources/documents/Agency_Package_Request_Form.pdf).
Claude for Government’s FedRAMP High authorization is listed on the FedRAMP Marketplace under Palantir Federal Cloud Service – Supporting Services, because Claude for Government runs on Palantir’s FedStart platform.
See [How do I find Claude for Government in the FedRAMP Marketplace?](https://trust.anthropic.com/faq?s=t9b2k7v60659sh49bra0h) and [Why is Claude for Government listed under Palantir?](https://trust.anthropic.com/faq?s=xyg4eshqru059hvdnnxfq)
### Can I use Claude for CUI (Controlled Unclassified Information)?
CUI data can be processed in a FedRAMP High environment via Claude for Government, Bedrock, or Vertex. For Claude Enterprise, a third-party NIST SP 800-171r3 attestation is available under NDA. It’s not a government authorization or a CMMC certification, so customers determine suitability: [\[Anthropic\] 2026 NIST 800-171r3 Attestation Letter](https://trust.anthropic.com/resources?s=zfucqt7j6yandbrsvlk2&name=%5Banthropic%5D-2026-nist-800-171-r-3-attestation-letter)
### Can I use Claude in IL6/Secret environments?
Claude is available in the AWS Secret region (IL6) via Amazon Bedrock. Claude is also available through Amazon Bedrock in AWS Top Secret regions. For classified environments, work with your AWS account team.
### If a customer purchases Claude Enterprise via AWS Marketplace, is that FedRAMP?
No. Claude Enterprise and Claude Platform on AWS (the Claude API with AWS billing) are available on AWS Marketplace. Neither is FedRAMP authorized, and buying through AWS Marketplace doesn’t change a product’s authorization. Customers requiring FedRAMP compliance must use Claude for Government or access Claude models through FedRAMP-authorized CSPs (Bedrock GovCloud or Vertex Assured Workloads).
### Can we use Claude with CJIS, IRS 1075, or other regulated state data?
Claude Enterprise is not FedRAMP authorized, so agencies with criminal justice information (CJIS), federal tax information (IRS Publication 1075), or similarly restricted data typically use Claude for Government, or Claude through Amazon Bedrock in AWS GovCloud or Google Cloud Vertex AI with Assured Workloads, inside an environment their security team has approved.
### Cloud service and pricing
### How do I deploy Claude in Amazon Bedrock on AWS GovCloud/GCP Vertex in Assured Workloads?
Work with your Anthropic and AWS/GCP account teams. Claude is available as a managed service through Bedrock/Vertex. These links can help get you started:
- [Access Amazon Bedrock foundation models in AWS GovCloud (US)](https://docs.aws.amazon.com/bedrock/latest/userguide/model-access.html#model-access-govcloud)
- [Claude on Vertex AI](../04-API-Reference/Guides/build-with-claude-claude-on-vertex-ai.md)
### What is the pricing and commitment information for Claude on Vertex/Bedrock?
Contact your AWS or Google Cloud account team for pricing and commitment requirements. Usage is typically pay-per-token through standard Bedrock or Vertex AI pricing, billed by your cloud provider.
AWS Bedrock: [Amazon Bedrock pricing](https://aws.amazon.com/bedrock/pricing/)
Google Cloud Vertex AI: [Cost of building and deploying AI models in Vertex AI](https://cloud.google.com/vertex-ai/generative-ai/pricing)
### Can we purchase directly from Anthropic or only through Carahsoft?
You can purchase either directly through Anthropic or through Carahsoft. Both options are available to government entities. Anthropic can sell directly, and/or resell/distribute via Carahsoft. Through Carahsoft, Claude is available on the GSA Multiple Award Schedule and cooperative contracts such as NASPO ValuePoint and OMNIA Partners (see [Carahsoft’s current contracts](https://www.carahsoft.com/anthropic/contracts)). Commercial entities are not able to procure via Carahsoft.
### How much does Claude cost?
Claude for Government is sold as prepaid usage in fixed increments, with no per-seat fee and a hard not-to-exceed cap. There is no seat minimum. Contact sales for pricing.
Claude Enterprise is \$20/seat/month (billed annually), plus usage billed separately at standard API rates. There is a 20 seat minimum. See [How am I billed for my Enterprise plan?](../17-Billing-Plans/how-am-i-billed-for-my-enterprise-plan.md)
Other pricing plans are available here: [Team and Enterprise plan pricing](../17-Billing-Plans/pricing.md#team-&-enterprise).
### Is there a California statewide contract for Claude, and how do we order from it?
California state entities and local governments, including cities and counties, can buy Claude through the California Department of Technology’s (CDT) Statewide IT Shared Services (SITeS) program, under agreement STP-GENAI-26-ANTHROPIC with the applicable discounts. CDT administers the contract and owns eligibility determinations.
To place an order:
1. Work with Anthropic’s public sector team to right-size your order and answer any product questions. Submit a [Contact Sales](https://claude.com/contact-sales) form to begin this process.
2. Complete Std. Form 20A (Statewide Telecommunications/IT Order Request), listing only the SKUs you need from Exhibit B of the [contract](https://caleprocure.ca.gov/PSRelay/ZZ_PO.ZZ_CTR_SUP_CMP.GBL?Page=ZZ_CTR_SUP_PG&Action=U&SETID=STATE&CNTRCT_ID=STP-GENAI-26-ANTHROPICPBC) (pages 25–26). The electronic form is at [cadtprod.service-now.com/ostp](https://cadtprod.service-now.com/ostp).
3. Submit Form 20A to CDT. State entities submit through the [OSTP Intake portal](https://cadtprod.service-now.com/stp). Local agencies email the completed form to <CDTStatewides@state.ca.gov>.
Learn more: [California expands AI access across state government through Anthropic partnership](https://www.cdt.ca.gov/newsroom/2026/07/california-expands-ai-access-across-state-government-through-anthropic-partnership/)
## Bring Claude to your government
Trusted AI that supports your mission. Talk to our public sector team about the right deployment for your government.
[Contact sales](https://www.claude.com/contact-sales)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Grab Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/grab
Path: 18-Industry-UseCases/grab.md
# Grab scales personalized merchant support across Southeast Asia with Claude
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Medium
Product:
Claude Platform
Location:
Asia Pacific
5.7pp increase
in merchant issue resolution rate
25% reduction
in negative merchant sentiment
Grab, Southeast Asia's leading super-app, uses Claude to democratize business consulting for millions of merchant partners. With their Merchant AI Assistant, Grab gives businesses and everyday entrepreneurs access to the kind of expert guidance traditionally available only to large enterprises.
Key results with Claude:
- 5.7 percentage point increase in resolution rate
- 8% growth in inbound merchant conversations
- 25% reduction in negative sentiment
## The challenge of scaling personalized merchant support
Grab serves over 44 million monthly transacting users across mobility, deliveries, and financial services. Their merchant network ranges from small merchants to large retail chains across multiple countries, each with unique needs.
"One of our challenges stems from our rapid growth and extensive merchant network across Southeast Asia. We identified a crucial need: providing consistent, high-quality support to our merchant partners at scale," said Chris Collard, Product Manager at Grab.
Traditional support models couldn't efficiently serve this diverse merchant base while maintaining the personalized advice that drives success. Small merchants needed different support than more established ones, yet both deserved the same level of quality assistance. Grab faced the challenge of democratizing enterprise-level account management—making high-quality business recommendations available to every merchant partner, regardless of size, at any time of day across the region's diverse markets and languages.
## Choosing Claude for performance and partnership
Grab evaluated multiple AI models through rigorous testing of technical capabilities and real-world business impact. The team tracked model performance on merchant engagement and retention while interviewing merchant partners to understand their experiences.
"We ran evaluations focused on our GrabMerchant AI Assistant use case, and Claude models demonstrated the best performance for our requirements," Collard explained. Claude's ability to maintain an authentic and empathetic human tone when engaging with their wide range of users was especially important.
Beyond performance, Grab valued Anthropic's approach to problem-solving, with collaboration that extended beyond simply licensing technology to include architectural support and shared evaluation frameworks. Collard adds, "Anthropic works alongside our teams to solve business challenges, making them a true strategic collaborator in our AI journey."
## How Claude creates a 24/7 business advisor
Claude powers the conversational heart of Grab's Merchant AI Assistant. It processes merchant-specific data to deliver personalized recommendations tailored to each business. The Assistant operates across Grab's 8 regional markets, seamlessly handling multiple regional languages while maintaining consistent quality.
The AI Assistant functions like a dedicated business consultant available around the clock, providing:
- **Practical guidance**: Detects missing menu photos and guides merchants to add them step-by-step
- **Strategic recommendations**: Suggests new menu items based on local trends and competitor analysis
- **Marketing insights**: Offers advice on effective promotional campaigns when competitors boost sales through promos
- **Business analysis**: Helps merchants analyze performance data and identify growth opportunities
- **Operational support**: Provides guidance on navigating the GrabMerchant app and platform features
This approach transforms the Assistant from a simple help desk into a true business advisor that understands each merchant's unique context and goals.
## Driving business growth across the region
Grab's AI Merchant Assistant has transformed how merchants operate their businesses. It has become a trusted advisor they turn to throughout their entrepreneurial journey. Rather than just answering basic questions, Merchant Assistant engages in strategic conversations about growth opportunities and performance optimization.
This merchant success has created a ripple effect throughout Grab's ecosystem. When merchants implement the assistant's recommendations—like adding menu photos, launching targeted promotions, or optimizing their listings—consumers can find a more vibrant platform filled with engaging offers and diverse options. Better-performing merchants lead to satisfied customers, creating a virtuous cycle that strengthens the platform.
The Assistant's deployment across diverse regional markets showcases Claude's multilingual capabilities, ensuring a small vendor in Bangkok receives the same quality advice as a large restaurant chain in Jakarta, both in their preferred language.
## Expanding AI's role in regional commerce
Grab sees Claude as the long-term foundation for their merchant support ecosystem. The company plans to expand the Assistant's capabilities and streamline development through standardized infrastructure for multiple engineering teams to contribute innovations more efficiently. The company is exploring MCPs for their backend infrastructure to accelerate new feature implementation across teams.
The company's mission extends beyond technology to economic empowerment, ensuring that small and medium-sized businesses across the region as well as everyday entrepreneurs have access to the same quality recommendations and insights that drive success in the digital economy.
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Gradial Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/gradial
Path: 18-Industry-UseCases/gradial.md
# Gradial scales enterprise marketing execution with Claude Opus 4.7
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
300+ hours of bulk content operations now take less than 10 hours
campaign execution time
90% faster
with Gradial using Opus 4.7 for one technology customer
[Gradial](https://www.gradial.com/) is an AI-native platform that executes the operational work between a marketing brief and a live campaign for enterprise teams. Its AI agents handle workflow execution including content authoring, asset tagging, governance, QA, and AI search optimization.
## With Claude, Gradial:
- Delivers higher first-pass accuracy on content execution, which translates to 90%+ faster time-to-live for campaigns.
- Handles complex enterprise design systems, brand rules, and CMS architectures with less manual effort.
- Builds dynamic, personalized web pages and emails by reasoning across large campaigns and multi-step workflows.
- Deploys across AWS, Azure, and GCP, meeting compliance requirements for highly regulated customers in financial services and healthcare.
## The challenge
## Executing marketing workflows at enterprise scale
Enterprise marketing workflows are highly bespoke, multiplayer, and multidimensional, with fragmented context and many governance requirements. Between a marketing brief and a live campaign, enterprise teams face 20-plus operational steps: brief building, authoring, design, QA, asset tagging, stakeholder approval chains, and coordination across fragmented tools and agencies. This messy web can stretch campaign execution timelines to weeks and make the marketer experience challenging. "Enterprise marketing teams don't have a creation problem,” said Anish Chadalavada, co-founder of Gradial. “They have an execution problem. And existing software tools don’t understand or integrate with the workflow context needed to solve it."
When Gradial launched, the team built its architecture and agent harness as multi-model from the start, with an orchestration engine that routes each task to the best-fit model for that customer’s context. Some tasks need strong reasoning and instruction-following, some need speed, some need memory. But the biggest challenge was orchestrating tasks where the model needed to simultaneously follow conditional instructions precisely, maintain governance across long workflows, and author content within complex design systems. “Enterprises need a true agent harness for marketing that orchestrates across complex workflows at scale,” Chadalavada said.
Introducing Claude Opus 4.7
Opus 4.7 is a notable improvement on Opus 4.6 in advanced software engineering, with particular gains on the most difficult tasks.
[Read more](../19-Reference/claude-opus-4-7.md)
## The solution
## Improving long context reasoning with Claude Opus 4.7
Gradial solves this by evaluating models continuously against real customer workloads and selecting the best model for a task in the customer context. The team built evaluation frameworks including one that tested models against 25 real content execution tasks within enterprise campaign workflows, spanning easy, medium, and hard difficulty levels. Tasks ranged from adding compliance disclosure components to creating full dynamic web pages and emails with multi-section layouts and table structures.
Two capabilities separated current Claude models from the other models Gradial tested. The first was the 1-million-token context window with maintained reasoning quality. "When we can feed the model a full brand guideline document, a page's complete component structure, and detailed authoring instructions without needing to compress or chunk, the output quality goes up measurably," said Doug Tallmadge, co-founder and CEO of Gradial. "Less compaction means fewer lost constraints."
The second was structural awareness. In Gradial's evaluations, the leading models all achieved near-perfect content accuracy. Where Claude differentiated was in how it handled placement within complex design systems. "On tasks requiring precise component nesting, like placing a content card inside a specific sub-container rather than a generic parent element, Opus often demonstrates better understanding of existing page structure," Tallmadge noted. "In enterprise environments where design systems and customer journeys are complex, that structural intelligence is critical."
Claude's availability across AWS, Azure, and GCP reinforced the decision, enabling Gradial to meet customer compliance requirements across multiple different cloud providers.
## How Gradial executes enterprise content with Claude
Claude operates within Gradial's orchestration engine across core workflows. When a marketer assigns a task like building a landing page from a Figma file, executing a content update from a Jira ticket, or creating page variants for experimentation, the engine breaks the task into subtasks. Claude often handles the tasks requiring detailed instruction-following: authoring content into specific CMS components while respecting governance constraints and design system specifications.
For QA and governance, Claude helps perform brand compliance checks, accessibility validation against WCAG 2.2, and content QA against customer-defined rules. Every output gets validated before it goes live. During customer onboarding, Claude processes brand guidelines, design system documentation, and component libraries to extract the structured rules that power downstream execution.
Gradial deploys Claude directly and through different cloud providers, integrated into the larger execution harness the team built around it. This harness includes the orchestration engine that decomposes marketing jobs into subtasks and routes them to the best model, a knowledge graph that stores each customer's brand and workflow context, integration connectors and skills for enterprise marketing systems, and governance layers that check every output.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## Higher first-pass accuracy at scale
The gains compound across Gradial's execution pipeline. When Claude's output quality improves at any layer, every downstream job benefits. "Improvements in first-pass accuracy on content operations tasks can automate work that would otherwise require hundreds of hours of effort and QA,” Tallmadge said. “These time savings allow teams to scale to deliver more contextual, personalized experiences." Bulk component update operations that used to take 300+ hours can now be done in less than 10 hours, with perfect accuracy.
Higher first-pass accuracy means content passes governance checks faster, which translates to higher throughput and 90%+ faster time-to-live for campaigns. And the complexity ceiling has risen: enterprise environments with hundreds of component types, conditional brand rules across business units, and highly custom CMS architectures that previously required heavy manual support are now within reach for agentic automation.
As Claude's reasoning capabilities have improved with Opus 4.6 and 4.7, the scale of what’s possible has grown rapidly. "Workloads that weren't feasible previously became possible," Tallmadge explained. "The better the model's reasoning, the more complex the tasks we can automate."
Internally, Claude has also changed how Gradial operates as a company. Claude Code shifted how the engineering team works, and Cowork brought that same capability to the rest of the organization. Gradial's sales and marketing teams adopted Claude for everything from understanding product issues to tracking a rapidly growing customer base. "When you're scaling as fast as we are, having that kind of capability across every team is a force multiplier," Tallmadge noted.
Gradial is expanding Claude's role across its execution stack, particularly in campaign execution, cross-channel content optimization, and Generative Engine Optimization, where the company helps brands structure web content for both human visitors and the AI models that reference it, with execution built in. "The broader direction is toward more intelligent execution," Chadalavada said. "Today, a marketer assigns a job and Gradial executes it. Tomorrow, marketers lay out the strategy and vision, and agents proactively execute it, recommend optimizations, and make improvements continuously."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Gradient Labs Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/gradient-labs
Path: 18-Industry-UseCases/gradient-labs.md
# Gradient Labs transforms financial services customer support with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
Europe
80-90% resolution
rates for automated support
98% satisfaction
outcomes with AI automation
Gradient Labs is transforming customer support for financial institutions by building an AI-powered platform that follows standard operating procedures with the precision and reliability required in highly regulated environments.
With Claude, Gradient Labs achieves:
- 80-90% resolution rates for customer support automation, with customer satisfaction outcomes that are as high as 98%
- The flexibility to automate almost 80% of tasks within customer support and operations functions
- Profitable outcome-based pricing that enables teams to automate complex resolutions
- An AI Agent platform safe and compliant to work in regulated banks
## AI for the most demanding regulatory environments
Dimitri Masin, along with Neal Lathia and Danai Antoniou, recognized an emerging pattern across customer support automation while at Monzo. Companies reported 40-50% automation rates, but were only automating simple queries that required minimal time anyway.
This insight revealed the real opportunity: automating complex, time-consuming queries that create meaningful operational impact. Rather than building a generic solution, Gradient Labs focused specifically on financial services, where their deep understanding of regulatory requirements, like detecting vulnerable customers and preventing unauthorized financial advice, allowed them to build appropriate guardrails from the start.
## Selecting Claude for human-like responses and superior reasoning
After evaluating multiple AI models, Gradient Labs chose Claude to power the majority of its platform. "Claude's ability to generate more natural, human-like, and authentic responses compared to other models," said Masin, made it their primary choice for response formulation, intent classification, and reasoning over their knowledge graph.
Claude handles the most critical functions for Gradient Labs’ platform: understanding customer queries within context and executing standard operating procedures (SOPs) by determining appropriate next steps. "Claude's proficiency in understanding customer queries within the context of their knowledge graph to provide accurate responses and its effectiveness in executing SOPs by determining the next appropriate steps and utilizing relevant tools," said Masin.
## Delivering results through intelligent automation
Gradient Labs leverages Claude across several key capabilities:
- **Intent classification and reasoning**: Claude analyzes customer queries and determines the appropriate response path using Gradient Labs' knowledge graph
- **Standard operating procedure execution**: Claude follows complex multi-step processes required in financial services, determining next steps and utilizing relevant tools
- **Response generation**: Claude creates natural, human-like responses that maintain the quality and tone required for regulated financial institutions
- **Knowledge graph integration**: Claude understands customer queries within the context of Gradient Labs' comprehensive knowledge base to provide accurate, contextual responses
## Transforming customer support quality and efficiency
The impact on Gradient Labs' clients has been substantial. Rather than focusing solely on automation percentages, the company prioritizes resolution rates for end-to-end query handling without human intervention. "We focus on achieving 80-90% resolution rates, which leads to real operational savings," said Masin.
This approach delivers meaningful value—while competitors might automate simple queries with minimal impact, Gradient Labs' high resolution rates translate to substantial time savings for financial institutions. Their outcome-based pricing model, which includes tiered pricing for more complex resolutions, aligns their incentives with customers' goals of achieving higher automation rates.
For customers, the experience feels seamless and professional. The AI handles complex queries with the precision and compliance awareness that regulated institutions require, while maintaining the conversational quality that customers expect from premium financial services.
## Building the future of intelligent customer support
Gradient Labs envisions AI transforming customer support by handling repetitive tasks while enabling human agents to focus on complex, relationship-building work. "AI handles the repetitive and often tedious aspects of customer support, freeing human agents to focus on more complex issues and providing exceptional, above-and-beyond service, similar to the early days of Monzo," said Masin.
Gradient Labs continues refining its platform to handle complex scenarios while maintaining the regulatory compliance and quality standards that financial services demand. With Claude as their core AI foundation, they can tackle advanced customer operations use cases, such as money laundering and fraud investigations, transforming how financial services deliver customer support.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Grafana Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/grafana
Path: 18-Industry-UseCases/grafana.md
# Grafana transforms observability workflows with Claude-powered multi-agent assistant
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
North America
Under 8 weeks
from prototype to full private preview
Complex queries
generated using natural language prompts
Grafana Labs uses Claude to power an intelligent multi-agent assistant that helps teams across all experience levels—from CTOs to junior Site Reliability Engineers (SREs)—unlock observability data through natural language conversations.
**With Claude, Grafana delivers:**
- Prototypes built in under one week, full private preview in under eight weeks
- Complex dashboards and queries created using simple natural language
- Automatic PromQL and LogQL query generation, eliminating technical barriers
- Intelligent workflow automation across the entire Grafana ecosystem
## Making observability accessible to every team
Since 2014, Grafana Labs has transformed how organizations visualize and understand their data. Their comprehensive stack includes Grafana for visualization, Mimir for metrics, Loki for logs, Tempo for traces, and Pyroscope for continuous profiling. Companies worldwide rely on Grafana's tools to monitor critical systems—from everyday applications to high-stakes environments where downtime isn't an option.
Observability means processing millions of daily data points that need analysis and understanding. Traditional approaches required deep technical expertise to write queries, create dashboards, and navigate complex workflows. This expertise barrier often locked valuable insights away from teams who needed them most.
“Grafana's AI evolution progressed in stages. Where we started with traditional methods to forecast and detect outliers, we rapidly moved into the GenAI space to provide auto-summaries for incidents or explain flame graphs," said Maurice Rochau, Senior Product Manager at Grafana Labs. "These tasks were mostly single prompt, single action, single outcome." The team recognized that observability challenges required more sophisticated solutions that could combine context with prompts, execute multiple actions, and drive various outcomes simultaneously.
## Selecting Claude for technical complexity and accessibility
When building their Grafana Assistant, the team needed AI models that could handle observability's technical complexity while remaining accessible across all skill levels. They chose Claude Sonnet 3.7, soon to be 4, and Claude Haiku 3 as the main models powering their multi-agent system.
"We use Claude Sonnet 3.7 and Claude Haiku 3 as main models for our Grafana Assistant," Rochau explained. "With Claude Sonnet 3.7, we tackle more technically complex tasks while Haiku 3 handles simpler summarization tasks."
Claude consistently demonstrated superior performance handling observability data's nuanced requirements—from understanding database queries to generating accurate visualizations. The model family approach proved particularly valuable, allowing Grafana to optimize for both deep technical analysis and quick responses based on specific use cases.
Implementation was straightforward thanks to comprehensive documentation and Grafana's open-source nature. "Integration with Claude is easy due to the available docs and best practices," Rochau noted. As an open-source company with extensive public documentation, community contributions, and openly available code, Grafana benefits from Claude's ability to understand their ecosystem deeply. This ease allowed Grafana to move quickly from concept to working prototype.
## How Claude enables intelligent observability workflows
Grafana's AI assistant operates directly within the interface as a sidebar, providing contextual help wherever users work. The assistant combines Claude's capabilities with Grafana-specific best practices and deep observability workflow understanding.
The multi-agent system handles sophisticated observability tasks:
- **Natural language query generation**: Users ask questions like "What’s the request latency for my checkout service?" and the assistant automatically finds relevant metrics and constructs appropriate queries
- **Dashboard creation**: Creates entire dashboards with multiple panels, selects visualizations, crafts titles and descriptions, and handles panel placement—tasks typically requiring significant time and expertise
- **Intelligent investigations**: When prompted about service issues, navigates through logs and metrics, identifies errors, analyzes latency patterns, and provides root cause analysis with recommended actions
- **Multi-step automation**: Breaks complex observability tasks into logical steps, showing reasoning and tool usage throughout
The assistant leverages specialized tools to query metrics, navigate between Grafana views, fix problematic panels, and adjust visual elements like color schemes across multiple panels simultaneously.
## Democratizing observability insights
Claude is changing how Grafana customers interact with their observability data. The assistant eliminates traditional barriers between technical expertise and actionable insights, enabling teams at all levels to leverage data effectively.
"CTOs and CEOs can query their data like a seasoned SRE," Rochau observed. This democratization means strategic decision-makers can directly access insights without requiring specialized technical knowledge or spending hours analyzing data. Tasks like dashboard creation now happen in minutes through natural language conversations, letting teams focus on interpreting insights and taking action rather than wrestling with query syntax.
For customers, this represents a shift from reactive to proactive observability. Instead of manually investigating issues when they arise, teams receive intelligent analysis and recommendations that identify problems before they escalate.
## Building the future of AI-enhanced observability
Grafana envisions AI transforming observability in profound ways. "AI will greatly shape the observability space," Rochau predicted. "The combination of humans and agents is powerful: Agents help sift through relevant incidents and data to give a cohesive map of the situation while you focus on delivering fixes."
Looking ahead, Grafana plans to explore Model Context Protocol integrations further, seeking deeper capabilities that provide customers more tools for solving observability challenges. Working with Anthropic, they're pushing the boundaries of what's possible in observability while ensuring powerful insights remain accessible to organizations of all sizes.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## LaunchNotes Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/graph
Path: 18-Industry-UseCases/graph.md
# LaunchNotes pioneers next-gen engineering team productivity with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
North America
5x faster
incident identification for SRE teams
50% reduction
in meeting time with automated updates
LaunchNotes leverages [Claude in Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) not only to power key capabilities in its core product management platform, but also as the foundation of Graph, its new developer productivity solution for engineering teams. Graph combines data from GitHub, Jira, and Linear with Claude's analysis to help R&D teams understand the context behind their development metrics.
Teams using Graph with Claude in Amazon Bedrock have achieved:
- 5x faster incident identification for site reliability engineering (SRE) teams
- 50% reduction in meeting time through personalized, automated updates
- Generation of customized release notes and technical docs in seconds
## Meeting the challenge of scaled engineering management
Many engineering teams face increasing pressure to maintain productivity despite a wave of recent downsizing. As companies optimize their organizational structures, many engineering managers find themselves overseeing significantly larger teams.
"The macroeconomic environment has forced companies to tighten their belts, which has particularly impacted middle management in product engineering," said Jake Brereton, COO at LaunchNotes. "Many engineering managers who previously oversaw teams of five now manage fifteen, yet still need to deliver the same quality of leadership and results."
This rapid expansion of management scope brings significant challenges in sustaining tight team alignment, ensuring real-time project visibility, and proactively addressing bottlenecks and anomalies. Traditional development tools weren't designed for these challenges.
## Why LaunchNotes standardized on Claude in Amazon Bedrock
LaunchNotes' journey with Claude began in their core product announcements platform. After seeing Claude's impact there, choosing it for Graph was a natural decision. "Without Claude, we might not have felt confident enough to take the bet on Graph," said Tyler Davis, CEO at LaunchNotes. "Having a platform our engineering team was familiar with made all the difference. Claude has literally enabled us, as a business, to attack an entirely new market opportunity."
Implementing Claude in Amazon Bedrock provided crucial advantages. "What we value most about Bedrock is the straightforward access to the Anthropic foundational models while keeping our customers' data within our control," said Davis. "This means we can focus on building a great user experience while ensuring our data privacy and security are sound."
Amazon Bedrock's deep integration with [Amazon Web Services (AWS) infrastructure](https://aws.amazon.com/about-aws/global-infrastructure/) proved particularly valuable as LaunchNotes scaled. "Bedrock has enabled deeper integrations with our database and search infrastructure allowing us to scale real-time updates more efficiently," said Davis. "Cross-region inference has allowed us to maintain true high availability. Additionally, our teams have been building systems in AWS for years. Bedrock allows them to build with these new capabilities with confidence."
## How Claude powers intelligent engineering management
LaunchNotes' new product, Graph, uses Claude to transform engineering data into actionable insights. "Graph functions as an ETL platform with Claude managing the data pipelines," said Davis. "For example, when an engineering manager asks for sprint analysis, Graph creates a pipeline that pulls data from Linear and GitHub, processes it, and delivers meaningful results."
The core LaunchNotes product uses Claude to power three key features:
- Embedded AI writing assistant that can turn any PRD or tech spec into a marketing-grade announcement in seconds
- Direct Jira integration for automated announcement creation from any epic or set of issues
- Loom video transcription and announcement synthesis
## Transforming team effectiveness through AI-powered insights
LaunchNotes helps engineering leaders maintain effective oversight as their teams expand. Graph delivers immediate impact across multiple workflows:
- Reduces incident identification time by up to 5x for SRE teams
- Cuts stand-up meeting time by 50% through automated updates
- Generates tailored, up-to-date release notes in seconds
- Provides shared context for team meetings without manual preparation
"Our goal is to help engineering managers anticipate and prevent problems before they escalate," said Davis. "Graph transforms hours of manual analysis into instant insights."
The impact extends beyond their customers to LaunchNotes' 16-person team, where Claude has become central to daily operations. "When we switched to Claude, we asked everyone to stop paying for other AI tools and standardize on the team plan," said Brereton.
## Looking toward an AI-powered future of engineering management
LaunchNotes envisions transforming how engineering teams operate in an AI-driven world. While the market has focused on tools for senior leadership and individual contributors, LaunchNotes sees an opportunity to empower the essential but often overlooked middle management layer.
"Most engineering tools today target either VPs and CTOs with analytics dashboards or individual contributors with coding assistance," said Brereton. "But that middle management layer—keeping engineering teams aligned and productive—has been overlooked. That's where we're heading, with Claude in Amazon Bedrock as our backbone."
Through their collaboration with Anthropic and AWS, LaunchNotes aims to create a future where engineering managers can focus on what matters most: building strong teams, making strategic decisions, and driving innovation. As companies continue to optimize their organizational structures, LaunchNotes is positioning Graph to help engineering managers not just adapt to change, but thrive in leading larger, more complex teams.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Graphite Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/graphite
Path: 18-Industry-UseCases/graphite.md
# Graphite speeds up code review by 40x with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
800x faster
35 minutes vs 3 weeks for analysis
Human-level
performance on biomedical benchmarks
Graphite, a modern end-to-end developer platform, uses Claude to power their AI code reviewer that catches bugs and suggests fixes, transforming how engineering teams at companies like Snowflake, Asana, and Ramp approach software development.
With Claude, Graphite achieves:
- 40x faster pull request feedback loop, from 1 hour to 90 seconds
- 96% positive feedback rate on AI-generated comments
- 67% implementation rate of suggested changes
- Support for hundreds of thousands of pull requests across their customer base
## The challenge of scaling modern code review
Code review is a critical bottleneck in modern software development. While big tech companies like Google and Facebook have sophisticated internal tools to manage this process, most engineering teams struggle with basic GitHub workflows. "The open secret in dev tools is that almost every company builds tooling on top of GitHub to improve it for teams," said Tomas Reimers, Co-founder at Graphite.
Without proper tools, developers face mounting delays. They wait hours or days for feedback, then start another time-consuming cycle of fixes and re-reviews. In early 2023, Graphite explored AI-powered code review after receiving repeated requests from forward-thinking development teams. However, early experiments proved disappointing. "The models would hallucinate and confidently claim problems in pull requests that didn't exist," said Reimers. "When the bot generated incorrect but specific statements, people were frustrated." The team needed something that could match human-level understanding of code while maintaining high accuracy.
## Choosing Claude for superior code comprehension
After testing leading AI models, Graphite found that only Claude met their standards for code review. The team's rigorous evaluation framework tested models against 500 pull requests, including synthetic and real-world examples with known bugs that even experienced engineers struggled to spot. "Claude was especially good at code understanding, which for code review is incredibly important," said Alyssa Baum, Lead AI Engineer at Graphite.
The release of Claude 3.5 Sonnet marked a decisive breakthrough. Baum said, "Not only did our eval performance skyrocket, but it identified bugs in our test dataset that we hadn't even realized were bugs." Through A/B testing, the team confirmed Claude's superior performance. "When Claude 3.5 came out, we plugged it into our system and the performance for our users was incredible."
The partnership with Anthropic amplified these technical advantages. Anthropic's team provided crucial guidance on evaluation frameworks and implementation strategies through a dedicated Slack channel. When Graphite's October 2024 launch faced unexpected demand, Anthropic quickly helped scale their rate limits to meet customer needs. "We've had great support from the Anthropic team," said Reimers. "We found it to be incredibly helpful just for getting advice on how we should structure our evals and our code in general."
## Transforming code review through advanced AI architecture
Graphite's implementation combines Claude's sophisticated reasoning capabilities with deep expertise in effective code review. Their architecture breaks complex code analysis into discrete steps, allowing Claude to excel at each specific task. The system employs multiple validation layers including voting, chain of reasoning, and self-critique to ensure only high-quality comments reach developers.
The platform focuses on objective bugs, not subjective suggestions. It addresses issues like:
- Function parameter ordering errors
- Copy-paste mistakes
- Security vulnerabilities
- Logic inconsistencies
- Best practice violations
When issues are identified, the system automatically generates fix suggestions for developers to implement with a single click, reducing the traditional fix-and-review cycle time.
## Delivering measurable impact for development teams
Graphite's AI-powered approach has transformed the development workflow for their customers. Brian Michel from The Browser Company said, "Graphite Reviewer strikes a good balance between showing problems and not being annoying. It's different from other AI tools because it actually works. I'm able to iterate faster and produce something that is workable faster. This helps as a single developer because you're really not alone anymore."
The impact extends beyond individual developers to entire engineering organizations. "Graphite has been a game-changer for the team at Ramp," said Nik Koblov, Head of Engineering at Ramp. "The AI reviewer's automatic comments catch subtle errors before they become bugs, helping us maintain quality without slowing down. Overall, Graphite has made our workflow smoother and more productive."
This quality-at-speed advantage resonates across Graphite's customer base. "Graphite Reviewer is impressively high-signal: it has already caught several real bugs before they make it to customers, which is a valuable addition to our developer workflow," said Ben Kraft from Notion.
The system currently provides actionable feedback on one in five pull requests, nearing the industry standard of one in three receiving human comments. With 67% of AI suggestions leading to code changes and a 96% positive feedback rate, Graphite shows that AI can match human-level code review quality while operating at machine speed.
## Looking ahead to AI-augmented development
Graphite envisions a fundamental transformation in software development over the next decade. Reimers said, "Our belief here at Graphite is 10 years from now, individuals aren't going to write software. LLMs will write the majority of the code, and they'll be guided by or collaborate with humans who connect their product to the outside world."
Through their partnership with Anthropic, Graphite is leading this transformation. By automating time-consuming reviews, catching subtle bugs, and enabling one-click fixes, they're freeing developers to focus on what humans do best – making high-level architectural decisions that shape the future of software. Together, Graphite and Claude are transforming code review from a bottleneck into an accelerator of human creativity and engineering excellence.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Greptile Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/greptile
Path: 18-Industry-UseCases/greptile.md
# Greptile builds truly agentic code review with Claude Agent SDK
[Get started](https://www.anthropic.com/engineering/building-agents-with-the-claude-agent-sdk)
Industry:
Software
Company size:
Small
Product:
Claude Agent SDK[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
~90% cache hit rates
Prompt caching through the Agent SDK dramatically reduces costs and increases compute efficiency
1 million
Issues caught per month
[**Greptile**](https://greptile.com) builds AI agents that review pull requests with full codebase context. The company serves more than 2,000 organizations, from startups to enterprises like NVIDIA, Brex, and Coinbase, helping engineering teams catch bugs and anti-patterns before they ship to production.
## With Claude Agent SDK, Greptile:
- Achieves ~90% cache hit rates, dramatically reducing costs for both Greptile and self-hosting customers
- Enables multi-hop code investigation that follows leads across git history, similar functions, and pull request context
- Ships new capabilities faster by focusing engineering time on specialized tooling rather than harness infrastructure
- Powers autonomous code review that iteratively investigates issues rather than following rigid workflows
- Provides enterprise customers with cost-effective self-hosting options through efficient compute usage
## The problem
In the AI code review space, most tools follow predetermined paths. They scan a pull request, run through a fixed checklist, and surface findings in a predictable sequence. But Greptile sees code review as an investigation, not a checklist. When a skilled engineer spots something unusual, they don't follow a script. They dig deeper, examine context, trace history, and connect dots across the codebase.
Greptile's team recognized this gap. They had built specialized tools for the investigative work: utilities for grabbing codebase context, finding semantically similar functions, retrieving git history, and more. But their orchestration layer forced these tools into a rigid flowchart. Each step revealed new information, but the system couldn't act on those discoveries because it was locked into a predetermined sequence.
"We wanted to build a system where Greptile could be truly multi-hop and autonomous—where every step reveals new information, and the next step can be based on that information instead of following a rigid flowchart," says Daksh Gupta, Co-founder and CEO, at Greptile.
The team needed an orchestration layer as intelligent as their tooling—one that would let their code review agent think like a skilled engineer.
## Building an agentic code review system with the Agent SDK
The Greptile team considered building their own agent harness but quickly realized where their time would be better spent. "It became clear to us that the value was to spend all of our time building better tools for code review," Gupta says. For a team of 10 engineers, that focus matters.
The Claude Agent SDK offered a powerful orchestration layer that would let them focus on their domain expertise rather than infrastructure. The decision also reflected a technical intuition: agent harnesses and models are tightly coupled. "It was clear to us that models and harnesses would be coupled, and the models were the best," Gupta explains. "That was a really big advantage for the Anthropic SDK."
## Greptile uses Claude for multi-hop code investigation
Claude now powers Greptile's investigative approach to code review. When the agent spots a calculation that looks unusual or a function that differs from similar ones across the codebase, it can autonomously decide what to investigate next. It might examine git history to understand why something changed, trace a commit back to its original pull request to read the context, or compare the code against patterns elsewhere in the repository. "It's acting like an investigative reporter or detective," Gupta explains. "We have all the tooling for the detective, and what we wanted was a really powerful orchestrator for it."
Greptile runs on Opus 4.5. “We believe it to be the best coding model for everything we're trying to achieve with detecting bugs and anti-patterns in code,” Gupta said. “The prompt caching works well for our use case, and the integration with MCP has been valuable."
Greptile also makes heavy use of the SDK's sub-agent capabilities. One sub-agent handles memory retrieval, pulling from a bank of information that includes coding standards the team has expressed, idiosyncrasies Greptile has learned about the codebase, and context from documentation, claude.md files, and cursor rules. This accumulated knowledge informs every review.
The team also uses hooks to inject determinism where it matters. For code review, this means ensuring that every file in a pull request gets examined—a guarantee that's essential for enterprise customers who need thorough, consistent coverage.
## The outcome
The shift to the Agent SDK delivered immediate efficiency gains. Greptile now achieves cache hit rates close to 90%, which translates to meaningful cost savings across their operation. For customers who self-host Greptile using their own Anthropic instances, this efficiency means they can roll out AI code review at larger scale without proportional cost increases. "Now with the Agent SDK, we have true autonomy—every step creates new information, and the next step can be based on that information," Gupta says. "This has fundamentally changed how our code review agent operates."
The deeper impact is in what Greptile can now build. "The Agent SDK has allowed us to ship faster with far more cost effectiveness and allows us to focus deeply on building specialized tooling," Gupta says."We can focus all our energy on building highly specialized tools for the specific types of things we want to achieve."
Rather than maintaining harness infrastructure, the team invests that engineering time in the tools that make code review genuinely useful: better codebase understanding, smarter similarity detection, richer git history analysis.
The results show up in production. In one example from an NVIDIA open-source repository, Greptile flagged an issue that the reviewing engineer initially disputed. The agent responded with additional evidence—comparisons to similar functions across the codebase, relevant git history—and the engineer acknowledged the catch was correct. That kind of multi-step investigation, where the agent can defend its findings with evidence, is exactly what the agentic architecture enables.
Customers have noticed the difference. "Despite having a tech stack that has repeatedly proven difficult for AI to grasp, Greptile has delivered consistent review insights with a good signal-to-noise ratio that has won over even our most discerning engineers," says Jarrod Ruhdland, Principal Engineer at Brex.
Greptile continues to expand what's possible with the Agent SDK, building new capabilities that would have been far more difficult to develop and maintain without it. For a company reviewing over a billion lines of code each month, the ability to focus on domain expertise rather than infrastructure has become a strategic advantage.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Gumroad Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/gumroad
Path: 18-Industry-UseCases/gumroad.md
# Gumroad’s customer support team ships code with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
300% increase
in new features shipped to production
4x faster
feature deployment with AI assistance
Gumroad, an e-commerce platform for digital creators, uses Claude to empower every team member to have a meaningful impact on its product. With Claude, Gumroad has seen improved customer support, faster feature shipping, and the creation of a "just fix it" culture across the company.
- 300% increase in new features shipped to production
- 4x faster feature deployment
- Significant reduction in context switching for engineers to answer customer support tickets
## Enhancing agility in a remote-first culture
Gumroad, an e-commerce platform for creators to sell digital products directly to their audience, wanted to deepen and solidify its innovative edge. As a remote-first, cooperative company, Gumroad's success depended on empowering every team member to respond swiftly to customer needs and contribute to product development.
Sahil Lavingia, founder and CEO of Gumroad, shares, "Gumroad's remote-first culture and cooperative business approach make it special. We've pioneered a unique model where team members, including customer support staff, contribute to product development." This flat structure, while fostering innovation, created a need for tools that help non-technical staff contribute to technical tasks.
Lavingia approached AI cautiously. He explained, "I was concerned about its potential impact on creative industries." However, his perspective shifted upon discovering Claude's capabilities. "Seeing how Claude enhances productivity without replacing human creativity changed my perspective," Lavingia explained. "I realized AI could be a powerful tool for creators and our team."
## Choosing Claude for speed, accuracy, and versatility
Gumroad chose Claude 3.5 Sonnet for its speed, accuracy, and versatility in coding tasks.
> Claude 3.5 Sonnet is the only model fast and smart enough to assist in writing code more efficiently than a human engineer. It has virtually no hallucinations, which is important when writing code, and it's super fast.
— Sahil Lavingia, Founder and CEO of Gumroad
Vatsal Kaushik from Gumroad’s customer support team, added, “Claude is also quite accurate at locating the appropriate files and sections of the codebase that require editing. This saves a lot of time for customer supporters who lack the contextual knowledge of engineers when dealing with an evolved codebase.”
Initially, some Gumroad engineers were reluctant to switch Integrated Development Environments to one that would support Claude, but every engineer has since made the leap. On convincing the team to switch, Lavingia says, “There’s no way to know how delicious something is without tasting it. To achieve that, I had to do a little ‘Founder Mode’ — but it did not take more than a couple months for the entire team of 30+ people to be on board.”
## Claude improves customer support and expedites feature development
Since adopting Claude, Gumroad's customer support team doesn't just address queries—they proactively improve the platform.
"Our customer support team uses Claude to triage and often fix issues, reducing the load on our engineering team," Lavingia explained. This enables support staff to take on tasks that previously required engineering intervention.
The following feature developments were led by the customer support team's new capabilities:
- Keyboard shortcuts for replying to tickets streamline response times
- Sorting functionality based on creator earnings will improve user experience
- Removal of assigned tickets from the "all" queue, enhancing workflow efficiency
- Implementation of support ticket analytics, which provides valuable insights
- Holistic updates to help documentation for comprehensive user guidance
- Improved purchase lookup for quicker issue resolution
Kaushik adds, "Claude has effectively promoted us customer supporters at Gumroad. Just months ago, we primarily answered creators' questions after they reached out. Now, not only do we resolve queries faster but also actively improve the platform by shipping features and squashing bugs."
## Driving impressive business results and user benefits
The integration of Claude has improved Gumroad's operations and user experience. Lavingia reported, "Quantitatively, the team has increased our shipping pace by 300% — shipping 4 commits in the time it took to ship 1."
The impact extends beyond productivity gains. Gumroad has seen increased job satisfaction as team members expand their skills and contribute more directly to product development. For users, this translates to a more responsive platform that evolves to meet their needs, enhancing their ability to monetize their creative work.
## Looking forward: AI-powered innovation for creators
Gumroad aims to create a more robust ecosystem for creators by leveraging Claude's evolving capabilities, where AI enhances human creativity rather than replacing it. This positions Gumroad at the forefront of the e-commerce revolution for digital creators, with Claude as a key driver of their success and innovation.
Lavingia outlined prospects for Gumroad. He explained, "We're exploring ways AI can help creators improve product descriptions and generate new product ideas. We're also exploring AI applications for legal document generation, natural language account management, and automated content moderation."
More generally, Lavingia envisions a future where AI empowers rather than replaces human creativity. "I don't think artists, writers, and engineers will be 'unemployed' by AI. Instead, they'll be promoted to directors, editors, and product managers. This is an exciting future for humans who enjoy being creative and thoughtful—like everyone we hire at Gumroad."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Harvey Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/harvey
Path: 18-Industry-UseCases/harvey.md
# Harvey transforms legal work with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Small
Product:
Claude Platform
Location:
North America
Under 1 month
deployment across enterprise platform
Highest performance
on BigLaw Bench evaluation
Harvey helps law firms and Fortune 500 enterprises revolutionize their approach to contract analysis, due diligence, and litigation by integrating Claude's advanced reasoning into their domain-specific AI platform.
## Key results with Claude:
- Deployed Claude across the platform in under one month
- Achieved one of the highest performance scores on Harvey's proprietary BigLaw Bench evaluation
- Delivered statistically significant improvements on complex workflows requiring long-context reasoning
- Deployed Claude at enterprise scale and with enterprise-grade security and privacy.
## Legal AI demands exceptional accuracy and deep reasoning
Building AI for legal professionals requires processing thousands of documents with deep reasoning while maintaining the precision that legal work demands. With customers ranging from global law firms to Fortune 500 enterprises, Harvey needs AI models that excel at contract analysis, due diligence, compliance, and litigation support.
"Our secret sauce is this environment where we have domain experts embedded into teams and processes," said Niko Grupen, Head of Applied AI at Harvey. "We have legal researchers who are former Big Law attorneys sitting alongside AI researchers and engineers. They whiteboard together from concept, mapping legal problems to model problems."
This deep domain expertise drives Harvey's rigorous approach to model selection. "Evaluation of models for domain-specific tasks is one of our core strengths at Harvey," said Grupen. The company tests every model through [BigLaw Bench](https://www.harvey.ai/blog/expanding-harveys-model-offerings), their proprietary benchmark that measures AI's ability to complete real-world legal tasks. These outputs are graded for both substance—including accuracy, materiality, and hallucination rates—and form, such as tone, length, and formatting.
## Harvey chose Claude for superior long-context performance
When Harvey evaluated models for their platform expansion, Claude delivered exceptional performance. "We found that Claude is one of the highest performing models on our evaluations," said Grupen.
What distinguished Claude was its ability to handle long-context reasoning—critical for legal work involving extensive documents. "We've seen it perform really well on complex workflows that require long-context reasoning," Grupen explained. "The ability to effectively reason over a maximally-utilized context window remains a significant challenge, and Claude performs really well at upper token thresholds."
Harvey's three-pillar evaluation process tested models through BigLaw Bench, real-world product environments, and unstructured assessments by both AI and legal researchers. Claude delivered statistically significant improvements on complex workflows where long-context reasoning proves essential. This performance, combined with Harvey's commitment to offering their customers choice, made Claude an ideal addition to their platform.
## Claude available across Harvey’s platform
Harvey customers can select Claude models across key product surfaces — including [Assistant](https://www.harvey.ai/platform/assistant), [Vault](https://www.harvey.ai/platform/vault), and [Workflows](https://www.harvey.ai/platform/vault) — to help review and draft documents faster, more efficiently, and in the voice and tone of their organization or end customers. The Workflows product, in particular, is well-suited for Claude's instruction-following capabilities and ripe for customization.
"We're taking complex legal tasks and turning them into end-to-end, interactive journeys. Instead of wrestling with natural-language prompts, you can engage with a Harvey agent that guides the process — proactively asking for input, asking the right follow-up questions, handling the heavy lifting behind the scenes, and surfacing intermediate work product for review.”
This human-in-the-loop approach is pivotal: "At every checkpoint you can step in—add, edit, delete, or reshape content—before giving it your stamp of approval." Grupen explains, "The Harvey system then comes up with the final work product from there."
## Rapid deployment meets enterprise security demands
Harvey integrated Claude into their platform in under a month—remarkable speed for an enterprise deployment. "Initial feedback from beta testers has been quite strong," Grupen noted.
The successful deployment required meeting stringent enterprise requirements: security and privacy standards, strict compliance protocols, and rolling out significant capacity across multiple regions (in accordance with local data processing requirements). This swift implementation reflected both Harvey's technical capabilities and Anthropic's support throughout the process. "Working with the Anthropic team has been a real delight. We've had support from day one—from leadership all the way to the implementation team," Grupen shared. "We're a company that moves at the speed of light, and having a partner that's in the trenches with us goes a long way."
With the addition of Claude to Harvey’s platform, legal teams can tackle their most complex matters with enhanced capabilities. Whether conducting due diligence on massive data rooms, drafting sophisticated agreements, or navigating intricate regulatory requirements, lawyers across Harvey's global customer base have AI that understands the nuances their work demands.
## Building the future of AI-powered legal services
Looking ahead, Harvey plans to expand Claude's role in areas where deep reasoning matters most. They’re particularly excited about the growing interplay between models and agents, especially as they’re manifested in products like Workflows. "This ecosystem of models and their instruction-following capabilities become really important as we innovate," said Grupen. "We're optimistic about how we can evolve and grow together."
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Headstart Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/headstart
Path: 18-Industry-UseCases/headstart.md
# Headstart accelerates software development by up to 100x with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
10-100x faster
software development
90-97%
of client code written by Claude
Headstart, an AI-native software development company, uses Claude to deliver enterprise software projects in weeks instead of months, revolutionizing development timelines for clients while maintaining high security standards.
With Claude, Headstart has achieved:
- 10-100x faster software development
- 90-97% of client code written by Claude
- Reduction in project timelines from months to weeks
## Making AI-powered software development accessible
When Nicole Hedley founded Headstart in December 2022, she saw an opportunity to radically accelerate software development using AI. As an experienced engineer, she recognized that traditional development incentives and timelines didn't align with new AI capabilities. Headstart helps companies implement AI effectively to speed up their development process. "I started it by taking on projects I knew I could complete. And then all of a sudden, I could complete a lot more," Hedley explains.
## Why Headstart chose Claude
Headstart uses multiple AI models but defaults to Claude for most coding tasks. After the release of Claude 3.5 Sonnet, they went all-in on Claude, attracted by its superior performance and user experience. "When Sonnet 3.5 launched, I once again defaulted to it," explains Hedley. She particularly values Claude's intuitive interface, noting "I much prefer Anthropic's UX. I think it's great." The ability to work with individual files, easily copy-paste, and Claude's responsiveness make it her go-to tool. Despite having access to AI-integrated code editors, Hedley consistently chooses Claude's native interface: "I find it so much easier and faster to use through the Claude UX than through a code editor."
For Headstart's enterprise clients in industries like healthcare and financial services, data privacy is paramount. The team leverages Claude's projects feature to work with entire codebases while maintaining the security their clients require. This combination of powerful features and trust has made Claude indispensable to their workflow.
## How Claude transforms software development
Claude enables Headstart to revolutionize their development process in unprecedented ways. At the core of this transformation is Claude's ability to generate nearly all of the required code for clients automatically. "Claude does 90 to 97% of the code implementation so I can focus my time on architecture design & problem solving," says Hedley.
This automation extends to rapid application development. Hedley can build entire applications in a fraction of the traditional time. She notes, "I built an entire iPhone app for a client on Friday just using screenshots. It's absolutely mind blowing to me."
Claude's extensive context window has also transformed their approach to handling large codebases. When the 200K context window was released, Hedley notes they "ripped out the entire RAG and just put it in the context window instead and it went from 60 percent accuracy to 98. It was quicker, cheaper, better, everything." This combination of automation, speed, and accuracy has fundamentally changed how Headstart approaches software development.
## Transforming client expectations and outcomes
By leveraging Claude, Headstart has changed what's possible in software development timelines and costs. They can quote clients timelines that are 10x faster than industry standard - and consistently deliver. For one recent project, they completed in two weeks what the client CTO estimated would take 4-8 months. This allows Headstart to operate on a flat-fee model rather than hourly billing, passing on the efficiency gains to clients.
The impact extends beyond just speed. Their ability to handle multiple complex projects simultaneously demonstrates the transformative power of AI-native development. As Hedley notes, "The more you can do, the more there is to do." This approach appeals to forward-thinking clients wanting to leverage cutting-edge technology for competitive advantages.
## Looking toward an AI-native future
Hedley envisions a future where AI handles implementation details, freeing humans to focus on high-level problem solving and innovation. She explains, "I have this picture of the AI coding and people doing the fun stuff like having conversations, solving problems, and whiteboarding." She believes the development paradigm will shift, potentially eliminating traditional coding environments: "If the AI is truly coding, it doesn't need a coding editor, so what does that look like?"
For Headstart, the goal is to remain "AI-native" as they grow, using tools like Claude to maintain exponential productivity gains instead of scaling linearly with headcount. "My hypothesis is software engineers will be way more expensive, and the expertise will be more important with what good looks like, and how to plug the pieces together." They're excited to push the boundaries with Anthropic, seeing each update as an opportunity to revolutionize software development.
> I think Claude is the greatest thing in the world. I can't believe more people don't use it. I really am shocked.
— Nicole Hedley, Headstart Co-founder
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Healthcare | Claude by Anthropic
Source: https://www.claude.com/solutions/healthcare
Path: 18-Industry-UseCases/healthcare.md
# Transform healthcare from insight to action
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Get started](#pricing-section)[Contact sales](https://www.claude.com/contact-sales/healthcare)
## Your thinking partner
From health startups to enterprise organizations, teams innovate faster with Claude.
Authorization
Insurance
Triaging
Documentation
Prompt
Help me review this prior authorization for a Medicare patient needing a robotic-assisted lung biopsy. Validate credentials and codes, check coverage requirements, flag missing documentation, and draft a prior authorization recommendation.
Attachments
- Fax - Medicare prior auth request4kbPDF
- Patient history physical5kbDOC
### Prior Authorization Review
#### Request Summary
**Patient:** X23F2
**Procedure:** Robotic-Assisted Peripheral Lung Biopsy (CPT 32405)
**Provider:** Dr. Sarah Chen, Pulmonology Associates
**Submitted:** December 18, 2025
#### Validation Checks
##### Provider NPI
**Status:** ✓ Verified
##### CPT Code (32405)
**Status:** ✓ Verified billable
##### ICD-10 (R91.1)
**Status:** ✓ Verified
##### Coverage Policy
**Status:** ✓ LCD L38319 applies
#### Medical Necessity (LCD L38319)
##### Pulmonary nodule on imaging
**Documentation:** 2.3cm spiculated nodule, RUL
**Status:** ✓ Met
##### Tissue diagnosis warranted
**Documentation:** PET SUV 4.2, concerning for malignancy
**Status:** ✓ Met
##### Surgical candidate
**Documentation:** FEV1 78% predicted
**Status:** ✓ Met
##### Less invasive approach tried
**Documentation:** Prior bronchoscopy non-diagnostic
**Status:** ✓ Met
#### Recommendation
✓ **APPROVE**
All LCD L38319 criteria met. Provider verified.
#### Audit Trail
**NPI lookup**
- Source: NPI Registry MCP
**ICD-10 validation**
- Source: ICD-10 Database MCP
**Coverage search**
- Source: CMS Coverage Database MCP
**Documentation review**
- Source: Uploaded files
### Prior authorization
Prior authorization reviews take hours of cross-referencing while patients wait. Claude flags documentation gaps, catches who's been overlooked, and drafts requests ready for review.
### Insurance claims appeals processing
Denied claims cost time and money for everyone. Claude helps providers build stronger appeals, and payers process them faster.
### Care coordination and patient messaging triage
Sort hundreds of patient messages a day in seconds. Claude identifies urgent issues, drafts responses for routine questions, and routes the rest to the experts.
Ambient scribing for clinical documentation
With Claude's Developer Platform, health startups can build breakthrough products for medical scribing, chart reviews, and clinical decision support. Less time documenting, more time with patients.
## Powering leading healthcare organizations
> “Claude's Agent SDK has unlocked a step-change in how we operate—converting rigid research processes into adaptive, compliant agents that scale across our organization. Coupled with the exceptional performance of Claude's models, it's accelerated our ability to discover, build, and deliver value. And with Claude Code streamlining our end-to-end development workflow, we're seeing faster execution, better alignment, and a significant uplift in overall team productivity.”
Dr. Thomas Kelly, Co-Founder and CEO, Heidi Health
> “Claude lets us punch way above our weight in healthcare AI. It powers our clinical extraction engine, cuts implementation timelines, and gives our GTM team dev-level capabilities. The faster we build, the faster clinics get out of manual chart review and back to patients.”
Zach Rosen, CEO & Co-Founder, Brellium
> “Home-based care is becoming the center of gravity in healthcare but the infrastructure was never built for it. Powered by Claude, our frontier AI reimagines how care is coordinated, governed, and delivered outside the hospital, turning fragmented processes into intelligent systems that can scale with patients' needs.”
Vijay Kedar, Founder & CEO, Tomorrow Health
> “We were drawn to Anthropic's focus on AI safety and Claude's Constitutional AI approach to creating more helpful, harmless, and honest AI systems.”
Mike Reagin, Chief Technology Officer, Banner Health
[Read story](banner-health.md)
> “For the first time, our researchers can truly converse with our datasets - scrutinizing treatment patterns, understanding real-world disease trajectories, and generating novel insights that simply weren't accessible before.”
Allison Candido, Chief Technology Officer, Flatiron Health
> “Safety is non-negotiable in healthcare. Anthropic has been a clear leader in building models with strong safety foundations.”
Justin Norden, MD and co-founder, Qualified Health
[Read story](qualified-health.md)
> “With Claude's suite of LLMs, we deliver the quality to automate clinical documentation at scale, saving clinicians millions of hours annually and returning their focus to patient care.”
Dhruv Parthasarathy, Chief Technology Officer, Commure
> “Carta Healthcare's implementation of Anthropic models via Amazon Bedrock has allowed for rapid and secure deployment of the newest models. Unlocking our hybrid intelligence AI system that is turning into a complete re-invention of understanding a patient's medical record for clinical data abstraction.”
Andrew Crowder, VP of Engineering, Carta Healthcare
[Read story](carta-healthcare.md)
> “Commercial pharma teams are entering an era where real-time clinical intelligence and AI agents fundamentally change how therapies reach the right patients at the right time. Anthropic's models are unmatched in their reasoning capabilities and safety design. This collaboration accelerates our shared mission to ensure that clinical-grade agentic AI becomes a trusted, transformative force across global pharma.”
Chris Mansi, MD, CEO and co-founder of Viz.ai
> “We chose Claude, powered by Anthropic, for the strength of its model and its reputation for responsible AI. That balance of performance plus trust was a decisive factor.”
Kyna Fong CEO & Co-Founder, Elation Health
[Read story](elation-health.md)
> “At Pair Team, we're building the safety net of the future. Claude is accelerating how we design and ship software across healthcare and public assistance and shaping our architecture toward fully autonomous agents. That's what allows us to scale high-quality care management to millions who've historically been left out.”
Neil Batlivala, CEO, Pair
> “Claude handles the complex healthcare workflows our teams deal with daily accurately and securely. Our engineers are shipping faster, our consultants are delivering insights with unprecedented speed. When you're serving 4,400+ healthcare organizations, that combination of capability and velocity is critical.”
David Zito, President Performance Services, Premier
> “Claude's Agent SDK has unlocked a step-change in how we operate—converting rigid research processes into adaptive, compliant agents that scale across our organization. Coupled with the exceptional performance of Claude's models, it's accelerated our ability to discover, build, and deliver value. And with Claude Code streamlining our end-to-end development workflow, we're seeing faster execution, better alignment, and a significant uplift in overall team productivity.”
Dr. Thomas Kelly, Co-Founder and CEO, Heidi Health
> “Claude lets us punch way above our weight in healthcare AI. It powers our clinical extraction engine, cuts implementation timelines, and gives our GTM team dev-level capabilities. The faster we build, the faster clinics get out of manual chart review and back to patients.”
Zach Rosen, CEO & Co-Founder, Brellium
> “Home-based care is becoming the center of gravity in healthcare but the infrastructure was never built for it. Powered by Claude, our frontier AI reimagines how care is coordinated, governed, and delivered outside the hospital, turning fragmented processes into intelligent systems that can scale with patients' needs.”
Vijay Kedar, Founder & CEO, Tomorrow Health
> “We were drawn to Anthropic's focus on AI safety and Claude's Constitutional AI approach to creating more helpful, harmless, and honest AI systems.”
Mike Reagin, Chief Technology Officer, Banner Health
[Read story](banner-health.md)
> “For the first time, our researchers can truly converse with our datasets - scrutinizing treatment patterns, understanding real-world disease trajectories, and generating novel insights that simply weren't accessible before.”
Allison Candido, Chief Technology Officer, Flatiron Health
> “Safety is non-negotiable in healthcare. Anthropic has been a clear leader in building models with strong safety foundations.”
Justin Norden, MD and co-founder, Qualified Health
[Read story](qualified-health.md)
1/12
## Claude connects to your healthcare ecosystem
Coverage policies, coding systems, and clinical guidelines, all in one place.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
## Built for healthcare
### AI you can trust
Claude is built on HIPAA-ready infrastructure with safety guardrails designed for healthcare. Answers can be traced back to the source, so you can verify before you act.
### Powerful and contextual
Claude understands the complexity of medical coding, payer rules, and clinical decisions. It reviews your records and policies, then shows you where the answers came from. Work that took days now takes minutes.
### Made for healthcare
Claude can connect to the data you need: CMS Coverage Database, ICD-10, NPI Registry, or PubMed. Sample skills give you a starting point to customize workflows with your organization's policies, data, and use cases.
### Your partner in better care
We're investing in healthcare for the long term with a dedicated healthcare team, an expanding network of data partners like Function, HealthEx, Apple Health, Android Health Connect, and capabilities that grow with you.
Case study
Banner Health is tackling physician burnout with Claude. See how they built an AI platform that's helping physicians focus on patient care.
[Read story](banner-health.md)
Case study
Qualified Health uses Claude to identify patients who qualify for life-saving treatments but would otherwise go undetected.
[Read story](qualified-health.md)
Case study
Elation Health reduced chart review time by 61% with Claude, helping primary care clinicians spend less time on documentation and more on patients.
[Read story](elation-health.md)
Case study
Carta Healthcare uses Claude to reduce clinical data processing time by 66% while achieving 99% accuracy.
[Read story](carta-healthcare.md)
1 of 4
Video
Tune in to watch Anthropic CEO and Co-founder Dario Amodei share his vision for AI in healthcare and life sciences, along with an executive customer panel.
[Watch (opens in new tab)](https://www.anthropic.com/events/the-briefing-healthcare-and-life-sciences-virtual-event)
## Get started with Claude
Healthcare customers can access Claude via Claude for Enterprise and the Claude Platform.
[See pricing](../17-Billing-Plans/pricing.md)
## Healthcare resources
Advancing Claude in healthcare and the life sciences
Blog
The Enterprise AI Transformation Guide for Healthcare & Life Sciences
Allow Claude to connect directly to FHIR-compliant systems to read and work with your data
Skill
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Hebbia Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/hebbia
Path: 18-Industry-UseCases/hebbia.md
# Hebbia helps knowledge workers save thousands of hours with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
North America
1/3 of top 50
asset managers served
95% time reduction
with prompt caching
Hebbia is the AI platform for knowledge work, servicing over 1/3 of the top 50 asset managers as well as Tier 1 Investment Banks and Law Firms. Hebbia uses Claude to power their platform, analyzing vast amounts of complex documents and generating actionable insights.
## The need for an AI financial and legal analyst
Knowledge workers across industries face a critical challenge—processing, analyzing, and extracting insights from vast amounts of complex information efficiently and accurately. As the volume of data grows exponentially, traditional retrieval methods such as RAG fall short, unable to handle the nuance, context, and scale required for meaningful insights.
This challenge is particularly acute in finance and law, where workers must analyze thousands of dense documents to make critical decisions that require multiple steps of reasoning. The available tools compound the problem. Basic AI chat applications fail to handle 84% of real-world queries, according to Divya Mehta, Product Manager. "These questions required analyzing vast amounts of data across multiple documents. Simple retrieval of relevant text wasn't enough—users needed comprehensive analysis to generate meaningful insights," she explained. Users needed to analyze vast amounts of information across multiple documents to generate meaningful insights—something traditional tools couldn't handle.
## Why Hebbia chose Claude
Hebbia's relationship with Claude is twofold—they offer it as a model choice for customers while using it to power core platform features. For customers, Claude excels at complex analysis tasks. "Users choose Claude for analysis over technical documents, credit agreements, or legal documents, especially when asking nuanced questions requiring detailed and descriptive answers," Mehta said.
Internally, Hebbia leverages Claude to build key platform features, with meta-prompting being a cornerstone of their approach. "All of our meta-prompting in Hebbia is done using Sonnet," Mehta explained. Meta-prompting allows Hebbia to automatically generate optimal prompts for different types of analysis tasks, essentially creating prompts that generate other prompts. Their prompt generator, for instance, was "largely inspired by the Anthropic prompt generator." This sophisticated approach eliminates the need for users to master prompt engineering themselves.
"Investment analysts who leverage Hebbia love that they no longer need to become prompt engineers thanks to Hebbia's ability to translate natural language into the most performant prompts," notes Raymond Verbeke, Strategy Lead at Hebbia. This philosophy allows Hebbia to focus on their core innovation—orchestrating complex document analysis—while leveraging Claude's proven capabilities for critical platform features.
## How Claude powers the Hebbia platform
Hebbia's Matrix lets users analyze hundreds of documents simultaneously. When users input queries, Claude helps in multiple ways:
- Generates prompts for complex analysis
- Provides metadata and quick summaries through Claude Haiku
- Offers detailed analysis of technical documents via Claude
- Enables natural language interactions so users don't need to write technical prompts
## Hebbia delivers speedy document analysis with Claude
Hebbia accelerates document analysis and improves accuracy by integrating Claude into their platform. The platform's ability to handle massive document sets in parallel means "running 700 rows is actually not that different than running 10," said Mehta. Speed is paramount for Hebbia's customers, and the company is constantly innovating to deliver faster results.
They're particularly excited about Claude's prompt caching capabilities to speed up analysis. In their document processing, "the prompt is a handful of tokens, but the document is exactly the same every single time," Mehta said. With 95% of tokens repeated across document analysis, prompt caching can reduce response times by up to 85%. This is key for follow-up questions, where users need rapid iterations on their analysis. "Customers want the best answer in the fastest amount of time," Mehta noted. "With prompt caching, the minute users ask a follow-up question, we can load responses instantly." This speed will let users dive deeper into their analysis, exploring different angles and insights in real-time.
## Shaping the future of work
Hebbia envisions a future where AI augments knowledge workers' capabilities, allowing them to transcend routine tasks and focus on strategic, high-value work. "Today's smartest people graduate college and work in finance, consulting, or at law firms spending a majority of their time looking at documents, filling out spreadsheets, and doing mundane tasks," said Mehta. By automating these time-consuming activities, Hebbia aims to unlock the full potential of human talent. "If you armed all knowledge workers with this technology, the industry could do so much more."
Looking ahead, Hebbia is advancing toward their vision of a fully autonomous AI knowledge worker. "In three months, users will simply drop a folder into Hebbia, and it will orchestrate the analysis, split the document by categories, run all the matrices, and create the final report," said Mehta. In five years, Hebbia sees AI evolving to achieve true autonomy, working alongside humans as an invaluable partner in knowledge work.
With Claude as a key enabler, Hebbia is not just changing document analysis—they're reimagining the future of knowledge work, creating a world where humans are empowered to think bigger, dive deeper, and achieve more than ever before.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Hostinger Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/hostinger
Path: 18-Industry-UseCases/hostinger.md
# Hostinger helps non-technical users build a website in minutes with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
Europe
3.5 million users
Served across 150+ countries
Minutes instead of weeks
to launch a fully functional website
Growing from a bootstrapped startup into a web services platform serving more than 3.5 million users across 150+ countries, [Hostinger](https://hostinger.com) is on a mission to make the internet accessible to everyone. Their diverse customer base ranges from first-time bloggers to professional design firms, all drawn by Hostinger’s core pillars: reliable, high-performance web solutions, 24/7 user support, and exceptional affordability. Now the company has partnered with Anthropic to launch Hostinger Horizons, a website and app builder that transforms natural language prompts into fully functional online presences.
## The problem
Aspiring entrepreneurs and creators come to Hostinger looking to bring their brilliant ideas to online life. At least half of this customer base, though, consists of business owners and creators who are experts in their own fields but lack coding skills, design expertise, and/or technical knowledge. Many of these new users, unfortunately, were abandoning their projects out of frustration before they finished or launched their website or app.
"The steep learning curve of traditional web builders was frustrating for these less-technical users, and this technical friction was driving substantial early-stage user churn," said Dainius Kavoliunas, Head of Product for Hostinger Horizons. Simply making the existing platform easier to use wasn’t enough, though: these vanishing users were looking to describe their vision using natural language and have their site or app come to life instantly.
The company needed an AI solution that could serve as a true creative partner, not just another user tool. This meant finding technology that could interpret natural language user prompts to generate complete, multifaceted online presences – including functional codebases, conversion-optimized layouts, professional copy, and SEO-ready structures – all from a single interaction. Finding a way to do this would not just dramatically improve retention among Hostinger’s existing customers, but also open up a whole new market of creative users intimidated by traditional web building platforms.
## With Claude, Hostinger:
- Launched Hostinger Horizons, the first AI-powered coding tool with integrated e-commerce capabilities
- Transformed web creation from a days-long technical challenge into a conversational process that takes just minutes
- Enabled less-technical users to build custom applications and online stores through natural language prompts
- Expanded their addressable market to include ambitious creators who previously couldn't navigate traditional website builders
- Banished the steep learning curve, delivered immediate results, and shrank early-stage user churn
## From concept to launch in a single conversation
The natural solution, the company decided, would be an AI-powered website and web app builder they dubbed Hostinger Horizons. The goal was allowing less-technical users like entrepreneurs and business owners to simply describe their functional idea – say, a fitness tracker, or a specialized tool for their business – and have the system create actual, functioning applications customized to their specific needs.
Claude powers the core of Horizons, interpreting user descriptions to generate websites (complete with codebase, layouts, professional copy, and SEO structure) from a single API call. "Quality-wise, versus other models, we were blown away by the detail and scope of what Claude makes possible from a single API call," Kavoliunas explained. The team found that Claude's ability to understand complex, multi-step instructions allowed them to deliver unprecedented results with near zero technical overhead for users.
**The Horizons application architecture was not a whole new build, but a hybrid combination of Claude's code generation capabilities with Hostinger's existing infrastructure.** Kavoliunas, who led the Horizons project, said that the implementation proved remarkably straightforward. “Integrating Claude family models was a breeze," he said. "The API documentation made it simple, clear and fast to get started."
Claude handles prompt interpretation and code generation of ready-to-launch website components, while Hostinger's platform provides related services like hosting, domains, and professional email. Most critically, Claude integrated with their own internally-built e-commerce engine that handles backend functionality like inventory, order management, and secure payments – making Hostinger Horizons the first ever AI-powered coding tool with integrated online store functionality.
## The solution
Today, Hostinger Horizons delivers on what Kavoliunas calls their "no code, no wait" promise. Users begin by simply describing their idea in their own words. Within minutes, they receive a unique, fully functional website complete with professional copy, optimized layouts, and thoughtful design. They can iterate with the Horizons agent and, once satisfied, publish their new website with a single click. "Before, we offered tools that made a complex process easier.” Kavoliunas said. “Now, we offer a product that entirely removes complexity.”
The impact has been transformative for Hostinger's customer base. One freelance graphic designer, previously frustrated by restrictive e-commerce platforms, used Horizons to describe their vision for *a clean, minimalist portfolio site with a shop section to sell art prints, with categories for different sizes and a checkout.* Within minutes, Claude helped Horizons generate a fully functional e-commerce site with product gallery, integrated payment gateway, and appealing design.
"This user was able to launch their business in a single afternoon, saving what would have been thousands of dollars and weeks of work with a traditional developer," Kavoliunas said. "With Claude, we can finally fulfill the ultimate promise of our mission: we can help someone launch an idea they've been sitting on with virtually zero friction."
Claude has also helped Hostinger’s bottom line. “Operationally, integrating Claude has significantly accelerated our feature development cycle for Horizons,” he continued. “Because the model is capable of understanding complex, multiple-steps instructions, we can prototype and deploy new application templates in response to user demand.” This is a major competitive advantage for Hostinger, he added.
## Looking to the future
Hostinger views their partnership with Anthropic as central to their long-term mission of simplifying technology and empowering creators, and the launch of Hostinger Horizons is just the beginning. With each advancement in Claude's capabilities, the team explores opportunities for new features like Hostinger Reach, an AI marketing assistant that designs and writes polished, mobile-ready emails.
But each new tool is simply part of the fundamental shift that’s already happened: the evolution from platform to partner. “We are no longer just a service provider,” Kavoliunas said. “Now we are an active AI-powered partner in the creation process, turning user vision into reality in minutes."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## HubSpot Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/hubspot-qa
Path: 18-Industry-UseCases/hubspot-qa.md
# HubSpot product and marketing leaders on scaling Claude Cowork
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Large
Product:
Claude Cowork
Location:
North America
Hundreds of marketers using Claude Cowork
across HubSpot's marketing organization
Multi-week internal builds compressed to three hours
Case Study: HubSpot
HubSpot reclaims time for creativity with Claude
[Read more](hubspot.md)
[**HubSpot**](https://www.hubspot.com/) is an agentic customer platform that helps marketing, sales, and customer service teams drive growth. Both product and marketing teams at HubSpot are scaling Claude Cowork across teams. We spoke with nine HubSpot leaders to walk through how their teams are using Cowork in practice.
## How did your teams first start using Claude Cowork, and what were you hoping it would help with?
**Chloe Tambe, Director, AI Transformation:** The HubSpot Marketing team didn't come to Cowork as strangers to Claude. We were already extensive Claude users: individual chats, shared projects, artifacts, integrations woven into daily work. So when Cowork came along, the question wasn't "should we try this?" It was "how fast can we go further?"
Cowork's automation really appeals to the Marketing Team. We have hundreds of marketers with very different jobs, and the administrative load is real. Cowork gives us the ability to schedule and run tasks even when people are offline, taking busywork off their plates so they can focus on actually being marketers. A thought partner that works alongside the team, not just on demand, is a meaningful shift.
**Kathie Lui, Product Manager, Central AI:** The specific pain point was connector sprawl. As Claude Cowork rolled out across HubSpot, I was managing requests to add new tool integrations through ServiceNow requests and Asana tickets, while simultaneously fielding questions in Slack, tracking approvals in Google Sheets, and coordinating with our security review team. It was the same kind of work happening in four different places. Cowork didn't just help with one workflow. It was the first tool that could sit on top of all the others. For someone who collaborates across a lot of different teams and platforms, that continuity is a big shift.
## Walk us through a specific Cowork workflow that's become part of a regular routine for your team.
**Sejal Parikh, Staff Product Manager:** The biggest shift was thinking about skills as team assets, not personal ones. If I've built a workflow that saves me 30 minutes a day, my whole team probably needs it too. We have a team-level context repository where customer insights, decisions, data analysis, RFCs, and key Slack threads all live in one place, so any of us, or any agent, can pull from the same source instead of redoing the research. Run agents in parallel for the heavy lifting, it saves time and keeps your own context window clean. We also share skills for repeatable tasks so anyone on the team can use them.
**Tim B., Principal AI Technical Specialist:** I needed to build an internal AI enablement hub for our blog team: walkthroughs, prompt frameworks, Loom tutorials, polished UI. The kind of thing that normally takes weeks of wrangling across HubSpot's scattered doc infrastructure. Instead I built it as a Claude artifact on our enterprise plan, gated to HubSpot by default, using skills I built and iterated on in a single Cowork session. The flow: record a Loom, paste the transcript, a skill I built converts it into a formatted walkthrough and links the video automatically. All my reference context lived in a local folder Cowork could reach directly. No upload loops, no re-establishing context. Full V1 in about 3 hours. Updates now take as long as it takes to record a Loom.
**Oscar Estrada, Senior AI Creative Technologist:** I built a dashboard for my team that tracks all the AI video tools we're piloting. That dashboard is a Claude artifact that uses a JSON file on the back end, containing the entries for the various tools, with all the metadata that populates the dashboard. I also have a Claude skill that’s in charge of updating that dashboard periodically with new information pulled from notes, meetings, and other web sources. The dashboard also connects users to trainings and workflows. Leveraging Cowork's file system access and sub-agents has been key in helping me keep the JSON file up to date.
## When you're using Cowork to generate first drafts of documents or plans, what do you provide as input, and how usable is the initial output versus what you end up revising?
**Daniel Jacobson, Director of Product Management, Developer Products:** Most of my first-draft work in Cowork is strategy memos and decision docs. The input is usually a short brief plus pointers: a Slack thread or a meeting transcript. I wrote a memo-writer skill that captures my voice and decision frameworks so I don't have to re-prompt that every time. The first output is usually 60 to 70% of the final shape. It pulls in context from connectors I didn't have to paste. Most of my revision is sharpening claims, cutting hedge language, and adding the spiky take only I can write. The unlock isn't "AI writes my doc." It's that the time from idea to reviewable draft collapsed from two hours to twenty minutes.
**Estrada, Senior AI Creative Technologist:** When I'm building docs, I provide multiple inputs, including Slack messages, documents, Asana tasks, and anything that can be connected to Claude. What I find most helpful is having Claude list its assumptions and ask me any questions it needs before building the doc. Cowork also makes it easy to edit docs without having to copy and paste from the artifact to a separate file and back. If I'm creating a type of document multiple times, I usually create a skill for it. That gets me over 80% of the way there.
**Maggie Flinn, Lead Program Manager:** I give Cowork the raw materials and a clear ask. For a recent enablement roadmap, I described the parameters: quarterly goals, monthly milestones, focus on user engagement across our AI tools, plus context about team structure, adoption data, and governance needs. What came back was a six-pillar roadmap with phased goals across the full year, specific deliverables on timelines, and a logical progression from foundation to scale to optimization. That structural thinking is what saves the most time. Organizing parallel workstreams into a coherent, sequenced plan is what would normally take me hours. Instead I was refining a draft that already had a point of view.
For executive decks, same pattern. I upload raw analysis from a tool rollout and say "8 slides, cut the granular data, spotlight adoption momentum, end with three asks." I get back a narrative arc with speaker notes and strategically placed data points. The structure and framing are usually 80 to 90% usable. Where I do rework is the stuff that requires my context, like pressure-testing whether the asks are realistic given actual resourcing constraints.
Iteration matters. I don't take the first output and run. I'll say "flag where I'm under-resourced" or "reframe this as an ask instead of a status update." Each round sharpens it. The workflow is now less "generate and hope" and more fast collaborator who gets me to a strong starting point in minutes. Now I spend more time on judgment calls.
## What surprised you most about how Cowork has spread inside HubSpot?
**Kolin Koehl, Sr. Director of Product Management, GM of Service Hub:** How quickly it clicked for PMs. It started as a pilot and immediately turned into us onboarding our entire PM org. We have a Slack channel for PMs to share their AI experiments, and after rolling out Cowork, PMs filled it with demos of how they set up their Cowork brain and what workflows they're executing. The learning was contagious. Cowork is not just a tool for PMs, it's a new way to get product work done.
## How did this work look before Cowork, in terms of time and people involved?
**Tim B., Principal AI Technical Specialist:** Before Cowork, the content wasn't hard, the infrastructure was. At HubSpot, building something polished and gated for non-technical writers means filing requests, learning new tools, or producing something that looks DIY. The bigger hidden cost was context: before using Claude Cowork, I'd be manually uploading docs and re-establishing context every session. Now everything lives in one local folder for the entire build. One person, one session, three hours with rave feedback the same week. The quality was way better than it would have been without Cowork. A multi-week project with multiple teams involved is now typically reduced down to a few hours.
**Jon Blackwell, Manager, Business Systems:** Writing a Business Requirements Document used to be the part of every project that nobody looked forward to. The process was the same every time, and not in a good way. It involved reviewing handwritten notes, comparing versions across the team, and coordinating reviews before anything could be finalized. It was days or weeks of overhead before the real work could begin.
Now, the BRD shows up to the kickoff meeting before we do. Using Cowork, we developed custom document-formatting skills built specifically for how our team works. By the time we sit down for that first meeting, a first draft is already built. As the project moves forward, meeting transcripts and new inputs get added to the session, and the document evolves with them.
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
## What advice would you give to another team thinking about getting started with Cowork?
**Jacobson, Director of Product Management, Developer Products:** Three things made this work for our team. First, build skills, not prompts. The first time I asked Claude to write a memo, the output was generic. The hundredth time, with a memo-writer skill that captured my voice and decision frameworks, it was 70% there. Skills compound. Prompts don't. Second, connect everything. The leverage isn't the model. It's the model with access to your Slack, transcripts, Calendar, issue tracker, and Gmail. A daily briefing that pulls live data is worth ten generic productivity tools. Wire up connectors before you spend time prompting.
Third, treat your personal and team knowledge bases as architecture. Information scaffolding improvements often compound as much as, or more than, model improvements. Spend the time investing in your information scaffolding and it will pay dividends. Pitfall: don't let it stay generic. Week one feels magical, week five feels disappointing if you didn't invest in scaffolding. Skills + connectors + structured memory turn it from a chatbot into a thinking partner.
**Blackwell, Manager, Business Systems:** Don't skip the setup. Invest time upfront to establish your connections, identify relevant pre-built skills, and configure settings that fit your workflow. Build out a thorough personal context file. The more context Claude has, the more useful its outputs will be. Think of it less like configuring software and more like onboarding a new teammate. An early win: start with a Mission Control Dashboard. Once your connections are configured (Google Drive, Asana, Slack, calendar), Claude can pull context from all of them into one place. It's a low-effort, high-visibility win that makes the power of connected context tangible, and tends to be the moment teams go from curious to convinced.
**Parikh, Staff Product Manager:** The skill I'd never give up is my daily reflection. It pulls from Gmail, Calendar, Fellow, Slack, Google Docs, and Linear and hands me a short EOD recap with top follow-ups already drafted in my voice. A writing style guide skill keeps every draft sounding like me. My context lives in my Obsidian vault, so I move between Claude Code and Cowork without losing anything.
**Koehl, Sr. Director of Product Management, GM of Service Hub:** Feed it your actual work. Tell it to run your weekly competitive analysis and ask it to find pain points in customer interviews you may have missed. If you only use Cowork for five-minute chores, you'll never feel the step-change in leverage.
Skills explained
Where do Skills fit in the Claude stack alongside prompts, Projects, MCP, and subagents? Learn what tool to use when—and how they work together.
[Read more](https://claude.com/resources/articles/skills-explained)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## HubSpot Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/hubspot
Path: 18-Industry-UseCases/hubspot.md
# HubSpot reclaims time for creativity with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
Up to 40% productivity increase
Across web development and content creation workflows
From 3-5 days to under an hour
Time savings when CSMs used Claude for direct troubleshooting of customer escalation workflows
Q&A
HubSpot product and marketing leaders on scaling Claude Cowork
[Read more](hubspot-qa.md)
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
[HubSpot](https://www.hubspot.com/) is an agentic customer platform that helps marketing, sales, and customer service teams drive growth. The company serves hundreds of thousands of customers worldwide, from startups to enterprise organizations, with tools designed to unify customer context to make growth easier and faster.
## With Claude, HubSpot:
- Achieved up to 40% productivity increases across web development and content creation workflows
- Reduced complex technical troubleshooting from 3-5 days to under an hour
- Accelerated developer onboarding, enabling new engineers to ship to production faster
- Built hundreds of Claude projects across teams to centralize context and best practices
- Shifted customer success conversations from product-focused to business outcome-focused
## The problem
HubSpot's teams faced a common challenge across the organization: too much manual work competing for too little time. Engineers spent significant hours on migrations and maintenance tasks—work that was necessary but didn't directly add customer value. Marketing teams created endless content assets while struggling to maintain consistent context across campaigns. Customer success managers wanted to provide personalized guidance but couldn't scale beyond their highest-priority accounts.
"I could be the best CSM and give the best strategic guidance, but without that handholding or accountability, I never saw the follow through," said Sarah Caruthers, Senior Customer Success Manager at HubSpot. "It would take me an hour, maybe even more, to create personalized content for a customer. I had to reserve that personalization for key customers rather than applying it to my full book of business."
On the engineering side, the challenge was navigating HubSpot's distributed codebase—thousands of services interacting with each other daily. When teams needed to tackle large-scale migrations or understand unfamiliar code, the learning curve slowed everything down.
## Choosing Claude for integration and intelligence
After evaluating multiple AI tools, HubSpot identified Claude as one of the preferred solutions in their AI tech stack. For engineering, Claude Code's MCP support was decisive—it allowed the team to connect Claude directly to HubSpot's existing services and internal systems.
"When Claude Code came out with Model Context Protocol (MCP) first-class citizen support, we were excited to give it a go," said Francesco Signoretti, Engineering Lead on HubSpot's Developer Experience AI team. "It did a superior job compared to some of the other tools we were developing or trying when it comes to solving real problems that HubSpotters were tasked with on a day-to-day basis."
The team ran internal benchmarks using a battery of engineering tasks from real HubSpot work. Claude consistently required the least human intervention to reach finished solutions. Signoretti noted a particular improvement with Claude Sonnet 4.5: "I've seen Claude Sonnet 4.5 asking for four pieces of information at the same time, whereas Claude Sonnet 4 was more sequential in the way it asked for information," Signoretti said. "That allowed us to speed up the development process even further."
For marketing and customer success, Claude projects were the catalyst for adoption. "Once somebody's done the hard work of finding the right context and creating a project with strong instructions, it just starts getting used and adopted," said Kipp Bodnar, Chief Marketing Officer at HubSpot. "Those projects covered the tangential use cases that other teams needed."
## The outcome: HubSpot uses Claude across engineering, marketing, and customer success
Claude now supports multiple teams across HubSpot's organization. Engineering uses Claude Code for development work, connecting it to HubSpot's infrastructure through MCP. Marketing relies on Claude projects and artifacts to centralize campaign context and create content faster. Customer success managers use Claude to prepare for customer conversations and generate personalized follow-ups.
"One of the things we love about Claude is that it has really good taste, and marketing's all about taste," said Bodnar. "The Claude models have always been very strong at writing, whether it be writing code or writing prose."
The impact is measurable across departments. Marketing reports a 40% productivity increase across web development and content creation workflows, thanks in part to the use of Claude. Customer success managers who once spent hours crafting personalized follow-ups now generate them in minutes, freeing time for deeper strategic conversations.
"Claude gives me the support and time to be a more strategic partner for my customers," Caruthers says. "As a result, they're now telling me our conversations are more meaningful than ever."
For engineering, the changes run equally deep. During HubSpot's 2025 rebranding, teams used Claude Code to accelerate a frontend migration that would have otherwise required months of manual work. New engineers now ship meaningful code to production faster than ever. "An intern recently joined my team and they've shipped updates to production much quicker compared to when I joined HubSpot four years ago," said Signoretti.
Looking ahead, HubSpot sees Claude models as fundamental to how businesses will operate. The company's internal success with Claude demonstrates the transformative potential for businesses everywhere. "Claude can be a huge support to those who need it, from small business owners to growing organizations and beyond." said Caruthers.
For engineers, the shift is about more than productivity. "Claude Code has helped me become a better engineer," said Signoretti. "As AI continues to evolve, I expect my role to become more and more creative—unlocking a lot of time for system design, as well as understanding the ideal user workflow that we want to develop."
*\*Quoted statistics are based on HubSpot's internal analysis of select customer implementations within specific departments through 2025. Metrics are illustrative only; results vary by configuration, usage, and context.*
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Humach Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/humach
Path: 18-Industry-UseCases/humach.md
# Humach enhances AI-powered customer experience solutions with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
15-20% increase
in operational efficiency
20% increase
in customer support automation
Humach, a customer experience solutions provider, uses Claude to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. By leveraging Claude in Amazon Bedrock, Humach has created a comprehensive, one-stop solution for customer experience management.
With Claude, Humach delivers:
- 15-20% increase in operational efficiency
- 20% increase in customer support call automation
- Improved customer satisfaction through expanded self-service knowledge
- Increased scalability and flexibility in CX operations
## Transforming digital customer interactions
Humach (humans + machines), a leader in customer experience solutions for over 35 years, wanted to modernize and future-proof their business by adapting to the new digital and AI-driven landscape. Bruce Sharpe, Chief Product Officer at Humach, recognized the need to revolutionize their CX operations by introducing real-time insights into customer interactions and enhancing their digital agent layer. Their goal was to manage repetitive requests and empower customer self-service, demonstrating a new approach to customer experience.
Humach aimed to enable human agents to handle more complex customer interactions, leading to higher job satisfaction, longer agent tenure, and better customer experience. In a time of global service shortages, effective customer self-service was key to preventing undesirable call experiences and customer dissatisfaction.
## Choosing Claude for versatility, accuracy, and integration
To address these challenges, Humach partnered with Innovative Solutions, an Amazon Web Services (AWS) Premier Tier Services partner specializing in AWS AI and machine learning services. Travis Rehl, CTO at Innovative Solutions, led the implementation of Large Language Model Technology from Amazon Bedrock, providing access to various LLMs, including Claude.
Humach and Innovative Solutions chose Claude in Amazon Bedrock for several key reasons:
1. Versatility: Claude's ability to handle multiple use cases within a single model family was a significant advantage. Kelly Uhlrich, COO at Humach, emphasized the importance of a unified solution for customer experience management without relying on multiple vendors.
2. Accuracy: Claude demonstrated superior responsiveness and output quality compared to other models, ensuring high-quality customer interactions.
3. Integration: Claude's availability in Amazon Bedrock simplified deployment and management, allowing seamless integration with Humach's existing AWS infrastructure.
4. Cost-effectiveness: By using a single model family for multiple tasks, Humach avoided integrating disparate solutions, saving time and resources in implementation and maintenance.
## How Claude powers Humach's comprehensive CX solution
Innovative Solutions collaborated with Humach to develop a Custom Language Model (CLM) framework for Humach-specific and customer-specific interactions. This solution, powered by Claude in Amazon Bedrock, integrates various AI functionalities into Humach's mAI Pilot platform:
- Digital Voice Agent: Enables natural language interactions with customers through voice channels, providing quick and accurate responses.
- Live Agent Assistance: Helps human agents by summarizing information and providing relevant knowledge during customer interactions.
- Custom Language Models (CLMs): Processes and indexes client-specific content, creating tailored knowledge bases for digital and human agents.
- Sentiment Analysis: Analyzes customer interactions for insights on sentiment and satisfaction.
- Content Classification: Categorizes and organizes large volumes of customer and business data for easy retrieval and analysis.
This solution allows Humach to offer a fully integrated, AI-powered CX platform without relying on multiple vendors or technologies.
## Transforming customer service efficiency and quality
The collaboration between Humach and Innovative Solutions, leveraging Claude in Amazon Bedrock, has significantly improved Humach's customer service operations. The solution has led to a 15-20% increase in operational efficiency through optimized Custom Language Model responses. Additionally, Humach has automated about 20% of calls through customer adoption of AI-powered self-service options.
Claude's assistance has also transformed human agents' work. By quickly summarizing relevant information and providing context-aware suggestions, Claude helps agents resolve customer issues faster and more accurately. This improves customer satisfaction and enhances job satisfaction for agents by reducing repetitive tasks and allowing them to focus on complex, high-value interactions.
The impact extends to Humach's clients as well. The AI-powered platform provides self-service knowledge that enhances customer satisfaction and empowers users to find answers quickly and efficiently without having to speak to a live agent. This solution enables Humach's clients to deliver superior customer experiences while optimizing operational costs.
## Looking forward: The future of AI in customer experience
As Humach innovates in the CX space, they see AI playing a crucial role in shaping the future of customer interactions. Bruce Sharpe envisions a world where AI-powered digital workers handle complex tasks based on natural language requests, eliminating the need for elaborate, predefined workflows.
"Think of it as an individual persona that you can send information or requests to, and it does it on your behalf," explains Sharpe. This vision aligns with Humach's commitment to blending human expertise with advanced AI capabilities.
Humach plans to expand its use of Claude and other AI technologies to enhance its mAI Pilot platform. They’re exploring advanced features like AI-powered testing and evaluation of their own systems, deeper sentiment analysis, and sophisticated content generation.
By partnering with Anthropic and leveraging Claude's capabilities, Humach aims to stay at the forefront of CX innovation. They see Claude as a key enabler in their mission to provide more personalized, efficient, and satisfying customer experiences while empowering human agents to focus on high-value interactions.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Hume Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/hume
Path: 18-Industry-UseCases/hume.md
# Hume AI creates emotionally intelligent voice interactions with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
Over 2 million
minutes of AI voice conversations completed
36% of users
choose Claude, higher than any external LLM
Hume AI uses Claude to power natural, empathetic voice conversations that help their customers build trust with users in healthcare, customer service, and consumer applications.
## Key impact metrics:
- Over 2 million minutes of AI voice conversations completed
- 36% of users choose Claude, higher than any external LLM integrated with Hume’s speech-language foundation model
- 80% reduction in costs and 10% decrease in latency through prompt caching
## From emotion research to AI innovation
Alan Cowen's journey to founding Hume AI began over a decade ago during his PhD research in Psychology at Berkeley, where he pioneered the use of AI to understand human emotions. Cowen said, "About 15 years ago, people were interested in understanding expressive behavior, voice and facial expression, and were classifying it in a reductive way." His groundbreaking research revealed that traditional approaches missed over 80% of the information present in human expressions.
This work led to collaborations with Google and Facebook's affective computing teams, where Cowen advocated for integrating deeper emotional understanding into AI models. Cowen said, "I was an early advocate within those organizations for building empathy into AI models." Recognizing the need for more comprehensive data and research, he founded Hume AI in 2021 to advance the field of emotionally intelligent AI.
## A vision for emotionally intelligent AI
Hume AI was founded to build AI systems optimized for human wellbeing. "We want the AI to understand what frustrates and confuses you, because it understands your voice and not just what you're saying. It can then learn from that and better understand your personal preferences," said Cowen.
## Why Claude stands out for voice interactions
After evaluating multiple AI models, Hume chose Claude for its unique combination of capabilities. The decision came down to Claude's vibe and natural conversational abilities. "Claude is very eloquent," said Cowen. "It has a really good personality that people enjoy talking to."
Claude's reliability in following complex prompts was crucial for diverse use cases, while its emotional intelligence excelled at interpreting user expressions. The model's extensive context handling for long conversations and built-in safety features reduced development overhead, making it ideal for powering Hume's voice platform.
## Powering EVI: Hume's Voice-to-Voice AI Platform
At the heart of Hume's technology is EVI, their flagship voice-to-voice AI platform. EVI represents a breakthrough in conversational AI, capable of understanding and responding to users with natural, emotionally intelligent voice interactions. The platform can detect nuances in a user's tone of voice and generate responses with appropriate emotional resonance, while supporting a wide range of personalities, accents, and speaking styles.
"By integrating Claude with EVI, we've created something truly special. Claude's natural language capabilities and emotional intelligence complement EVI's voice processing abilities perfectly, enabling fluid, context-aware conversations that feel remarkably human,” said Cowen.
## Hume's Claude-powered EVI platform enables compelling use cases:
- Practice sessions for difficult emotional interactions
- Mental health support conversations
- Customer service interactions
- AI tutoring
- Personal digital assistants
## Measurable impact for customers
The integration of Claude with EVI has driven remarkable adoption and engagement across Hume's platform. Users have conducted over 1 million distinct conversations totaling nearly 2 million minutes of interaction time, with an average conversation lasting 3 minutes and many extending beyond 30 minutes. Developers have created hundreds of thousands of custom EVI configurations, with Claude models being the most popular choice, commanding 36% of all specified AI model selections.
> "Our users say that they love Claude 3.5 Sonnet, and find its personality fits really well with EVI. One customer is using EVI for immersive coaching simulations, helping managers practice delivering feedback to a defensive direct report. They've found Sonnet through EVI adapts to complex personality traits throughout a long conversation,” said Cowen.
The technical benefits have been equally impressive. Prompt caching has helped Hume reduce costs by 80% and decrease latency by 10% or more. Hume encourages their customers to look beyond traditional metrics to measure impact through the lens of user wellbeing. They track not just customer satisfaction but also how interactions affect users’ overall experience over time.
Hume encourages their customers to look beyond traditional metrics to measure impact through the lens of user wellbeing. They track not just customer satisfaction but also how interactions affect users' overall experience over time.
## Looking ahead to a voice-first future
Hume envisions a future where voice becomes the primary interface for human-AI interaction, driven by its inherent advantages in speed and emotional expression. Cowen said, "In a few years, voice AI will be omnipresent, serving as the primary interface for human-AI interactions. Voice AIs will have human-level emotional intelligence and indistinguishable voices. They'll speak all languages and be embedded in almost every software product, smartphone, and wearable."
As this future approaches, Hume sees personalization as key to building trust. "People will need their own personal AIs," said Cowen. "From a psychological perspective, it just makes sense for this to have recognizable voices. You recognize this AI as your personal AI based on its voice, and there's a big psychological impact of that." This vision of personal, trusted AI assistants will be crucial as AI-powered interactions become more prevalent in daily life.
The alignment between Hume and Anthropic's core values and long-term vision makes their collaboration powerful. Both are committed to research-driven development and responsible AI prioritizing human wellbeing. "Hume and Anthropic are mission-driven, research-based companies with strong scientific cultures and a long-term focus on AI alignment," said Cowen. Together, we aim to ensure that as voice AI becomes ubiquitous, it optimizes for human wellbeing and builds genuine trust with users.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## IFS Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/ifs
Path: 18-Industry-UseCases/ifs.md
# IFS Nexus Black builds industrial AI with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
Europe
25% faster fault resolution
Engineers fix problems faster with AI-powered diagnostics that work in the field
20% reduction in excess inventory
Utilities cut unnecessary stock through predictive maintenance and smart sourcing
[IFS Nexus Black](https://www.ifs.com/nexus-black) builds AI-powered software for companies in manufacturing, field service, energy, aerospace, and defense—industries where keeping planes in the air, power grids running, and factory lines moving isn't negotiable.
Their flagship product, Resolve, is an AI assistant built on Claude that works alongside engineers on transmission poles, in engine rooms, and out in the field—spotting what humans might miss by analyzing equipment images, correlating sensor readings, and catching problems before they become failures.
## With Claude, IFS Nexus Black:
- Helps manufacturers move from reactive repairs to predictive maintenance—William Grant & Sons is set to save millions annually at one distillery site
- Resolves faults in assets at a plant, site or in the field 25% faster with AI that works for engineers in the field
## The challenge
Industrial companies need AI that works in their actual operating environments. Engineers can't type into a chatbot when they're wearing gloves. Offshore wind farms need systems that work without signal. Manufacturing plants require solutions that speak the language of their 40-year-old machinery.
In these environments, one mistake prolongs a power outage, shuts down a production line, or costs millions in wasted inventory. Results need to happen fast.
IFS Nexus Black brings together AI specialists and the industrial knowledge of IFS, a global software company with four decades of experience across manufacturing, energy, utilities, telecoms, construction and engineering, aerospace and defense.
## Claude enables production-ready AI for critical industries
Claude's capabilities opened up approaches that weren't possible before. Resolve uses Claude's multimodal capabilities to analyze thousands of equipment images, correlate sensor readings, and connect patterns across visual inspections and operational data to catch problems before they become failures.
The Model Context Protocol (MCP), built and open-sourced by Anthropic, facilitates easier connections between systems—including legacy infrastructure that has traditionally been challenging to integrate. This enables Claude to bridge data silos that have long complicated industrial operations. And [Skills by Claude](https://claude.com/resources/articles/skills) helps IFS manage the complex context that comes with decades of industrial data—ensuring engineers get relevant, accurate information without drowning in documentation.
"We're working in environments where safety and compliance aren't optional," said Kriti Sharma, CEO of IFS Nexus Black. "If you don't build AI safety-first in our world, lives are put at risk."
Anthropic's commitment to safe and reliable AI aligns with the operational requirements of industries where system failures have severe consequences.
### Transforming a Scottish distillery's operations
William Grant & Sons—whose iconic distilleries produce Grant's whisky and Hendrick's gin—had just completed a major expansion at their facility on Scotland's west coast. They saw an opportunity to improve efficiency in their operations.
Fragmented data meant technicians had to react to problems instead of preventing them. 38% of repairs were reactive, leading to costly downtime.
With Resolve, the distillery can now predict failures before they happen. The solution reads complex plant schematics like a trained engineer and connects to existing sensors to catch problems early. During repairs, it diagnoses faults in real time, thanks to Claude's multimodal capabilities combined with IFS's domain expertise.
"IFS Nexus Black understood our industry—they weren't trying to apply something generic," said Badri Narasimhan, Chief Technology & Business Growth Officer for William Grant & Sons. "It's been innovation that's practical, fast, and connected to results, not theory."
The distillery has slashed downtime and boosted output, and the team estimates that these changes will save them £8.4 million a year at this one site alone—once they are in business-as-usual mode.
### Moving disaster relief beyond clipboards
The team used Anthropic's Agent SDK to develop agentic capabilities that can coordinate across multiple field service workflows, from initial diagnostics to parts ordering and final verification. And possible use cases extend from the factory floor to disaster recovery efforts.
Resolve is assessing when storms could intensify and identifying which areas face the highest risk of disruption. Utility technicians are then directed to the highest-priority sites, and teams across different utilities are coordinated for a faster response. On-site, Resolve acts as an extension of an engineer's expertise—advising on repairs based on image or video capture and automatically redirecting essential parts.
## The outcome
Resolve represents the first major product from IFS Nexus Black's work with Anthropic, but the applications will continue to extend beyond emergency response and manufacturing.
"Industries like these may not make headlines," said Kriti Sharma. "But there's a quiet transformation happening here—supporting the workers who keep the lights on, the shelves stocked, and the world turning."
"With Anthropic, the AI we build goes where it's needed most."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## IG Group Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/ig-group
Path: 18-Industry-UseCases/ig-group.md
# IG Group boosts productivity and saves operational costs with Claude for Work
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Medium
Product:
Claude Enterprise
Location:
Europe
100% productivity
increase in certain cases
70 hours saved
weekly for analysts
IG Group, a global leader in online trading and financial services, uses [Claude for Work](../17-Billing-Plans/pricing-enterprise.md) to streamline internal processes across teams and departments. By empowering employees with Claude's capabilities, they have enhanced productivity, accelerated time-to-market, and delivered significant cost savings.
With Claude, IG Group saw:
- 100% productivity increase in certain cases
- 70 hours saved weekly for analysts with AI-assisted analytics and query handling
- Less than 3-month payback period on their AI investment
- Triple-digit improvements in speed-to-market
- Significant reduction in outsourcing costs
## Meeting complex challenges in global financial services
IG Group operates in a highly regulated financial environment across multiple international markets, creating unique operational challenges. Their teams need to produce high-quality content in different languages while navigating complex regulatory requirements and responding quickly to market changes. The technical and strategic communications require precise language and nuance.
By adopting Claude for Work, IG Group aimed to empower employees with an AI solution that understood financial context, enhanced cross-team collaboration, accelerated content production, and reduced dependence on external agencies. The strategic implementation of Claude transformed their internal processes by combining human expertise with AI assistance, resulting in efficiency gains across the organization.
## Choosing the right AI partner
The Data and AI transformation team at IG Group, led by Olga Pirog, focused on integrating generative AI into its core business processes. The team ran a comprehensive experimentation program to evaluate potential use cases and technology partners.
During this evaluation, IG Group tested multiple AI providers, with Claude consistently outperforming competitors. Pirog notes, "Claude could solve problems that other models could not." The team was particularly impressed with Claude's reasoning capabilities and ease of use.
What truly distinguished Claude was its sophisticated understanding of nuance and context, which proved valuable for a global financial services organization where precision in communication is essential. "Claude's natural communication style won over colleagues," explains Pirog. "It doesn't just provide information—it challenges your thinking, identifies overlooked areas, and offers valuable suggestions."
## Adoption across teams
The team carefully designed the rollout strategy for implementing Claude across IG Group to maximize adoption and impact. They developed a phased implementation plan from December to April that included tiered training programs and specific adoption targets, aiming for at least 60% adoption across the organization.
Anthropic provided crucial support during IG Group's implementation. Pirog explains, "What differentiated Anthropic was their commitment to coming on the journey with us. Their teams demonstrated exceptional problem-solving abilities, even navigating difficult conversations with stakeholders or complex approval processes."
Claude's conversational design and human-like communication style significantly reduced the learning curve for non-technical employees. Pirog says, "For non-technical stakeholders who might struggle with typical AI interfaces, Claude's natural conversation style made adoption seamless. There's no complex setup or extensive training needed—once we provide access, teams intuitively understand how to interact with it and start getting value immediately."
IG Group discovered effective implementation strategies through analysis of adoption patterns. Pirog notes, "In teams where managers actively use Claude, team-wide adoption rates were significantly higher than in teams that relied solely on individual champions." This insight prompted them to focus on training and engaging managers first, accelerating adoption across departments.
## Productivity gains across the organization
IG Group strategically implemented Claude across diverse functional teams, each finding unique applications to transform their workflows:
In HR, Claude helps managers align with performance management approaches by generating feedback templates and suggesting effective language for different scenarios. Pirog notes, "This seemingly simple use case has gained traction. Several executive committee members use Claude to streamline performance reviews. They find it incredibly helpful because it handles nuances well and saves time, while maintaining a high quality bar."
The marketing team uses Claude for content creation and translation, crucial for a global business. Pirog says, "We need to produce an immense amount of content in various languages, and Claude's writing and translation capabilities have enabled us to scale globally." This has accelerated their global content production pipeline.
Claude assists with coding and query generation in technical departments. Analysts use it to write SQL queries and automate routine data processing tasks, while technical teams use it for quality assurance. Development teams report Claude helps expedite QA processes "to an unprecedented speed."
## Measurable business impact
Claude's implementation delivered exceptional returns across multiple business metrics. Pirog explains, "We achieved full ROI within the first three months, through productivity improvements, speed-to-market gains, and agency cost reductions. In some use cases, productivity increased by 100%, beyond my wildest expectations."
The IG Group analytics team saves about 70 hours weekly through AI-assisted workflows, allowing them to focus on higher-value analysis. Marketing teams have achieved triple-digit improvements in speed-to-market, significantly enhancing campaign agility. These efficiency gains reduced dependence on external agencies, generating substantial cost savings while maintaining quality.
Beyond operational metrics, Claude has transformed team collaboration. Employees use it as a strategic advisor, with prompts like "If you were my coach, how would you critique this?" to identify blind spots. This has proven invaluable for preparing executive communications, helping craft messages that resonate with specific stakeholders.
The team created a structured exercise that walked executives through a complete business analysis workflow to demonstrate Claude's capabilities to leaders. Pirog says, "We designed an activity that showed how Claude could assist with every step of a strategic project, from brainstorming to presentation. When executives saw how Claude transformed a days-long process into under two hours, they were completely blown away. This hands-on experience immediately expanded their vision of AI's potential across our business."
## Looking ahead to an AI-powered future
IG Group's AI implementation provides a blueprint for continued innovation in financial services. Their balanced approach of advanced technology and strategic change management has positioned them as leaders in AI-powered financial operations.
Their partnership with Anthropic remains foundational to this success. Pirog notes, "Anthropic is the only generative AI company that delivered on time, all the time. For our organization driving business transformation, having a reliable partner is priceless."
As IG Group evolves their AI strategy, they're focused on empowering teams to work smarter—enhancing collaboration, innovation, and value delivery. In an industry where speed, accuracy, and insight define competitive advantage, IG Group demonstrates how AI can help financial services firms not just adapt to change, but lead it.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Impel Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/impel
Path: 18-Industry-UseCases/impel.md
# How Impel is building an agent for every job with Claude
[Try Claude](https://claude.ai)
Industry:
Automotive
Company size:
Medium
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
Ramp time cut to 1 month
down from the 3 to 6 months reps once needed per new product
85% less prep time
per dealer business review
[Impel](https://impel.ai/) builds vertical AI solutions for automotive dealers and OEMs, including digital voice assistants that field dealership calls. Inside the company, AI adoption starts from a stack-rank of its biggest business problems, funded like investments and built on Claude. One agent workflow is built from Claude's analysis of more than 150 thousand recorded dealer calls so that 150+ customer-facing reps can practice hard conversations in advance.
## With Claude, Impel:
- Cut new-product ramp time from 3 to 6 months to an average of 1 month of roleplay and certification
- Reduced monthly business review prep from 3 to 4 hours to about 30 minutes with Claude-drafted briefs from Snowflake
- Handles 20% more support cases, with reclaimed time going to migrations and strategic projects
- Saw roughly 25% of go-to-market staff practicing voluntarily in the past month, beyond any certification requirement
- Built the flagship roleplay agent in about 3 weeks
- Maps 30 to 40 agent opportunities into six root-cause problem clusters, funded in priority order
## The challenge
## A product engine that outran its own training
Impel's training problem started with its own success: once its product and engineering teams adopted Claude Code and became, in the team's words, "10x engineers," features shipped faster than its 150-plus customer-facing reps, out of nearly 500 employees, could learn to sell and support.
Presentations and FAQ documents were never going to close that gap. "People only really learn when they go and do the thing," said Britt DeJohn, SVP of Operations at Impel. "We didn't want our team to stumble in the market and practice for the first time with actual dealers." The audience includes dealership staff with 20-plus years of expertise. Small-group roleplay with colleagues felt inauthentic, and practicing on live dealers risked real relationships.
Reps needed 3 to 6 months, sometimes more, to get comfortable with a new product, pulling solutions engineers and sales leaders into conversations they could not yet carry. Account reps hand-assembled every monthly business review, spending 3 to 4 hours each, and each quarter brought strategic projects nobody was free to run.
Claude Fable
Next generation of intelligence for the hardest knowledge work and coding problems.
[Read more](../15-Claude-AI-Features/claude-fable.md)
## The solution
## The first model trusted to carry the work
Impel selected Opus for the multi-step work needed across engineering and product. "The tipping point was Opus 4.5: it felt like the first truly agentic model we had used," said Benjy Kest, Chief of Staff at Impel. "We could hand off multistep workflows across MCPs and trust it to carry the work through without hardcoding every step. It felt like learning how to work effectively with a coworker."
The push beyond engineering started when engineers shared what they had been building with Claude Code: "We realized that these powerful capabilities had applications far beyond just product development,” Kest said. "As a company trusted by thousands of automotive dealers, we needed powerful models without compromising company or customer data, and our InfoSec and Legal teams were particularly impressed with Anthropic.” Impel now runs 400-plus Claude Enterprise seats across knowledge work and engineering.
Impel runs a mix of foundation models alongside its own verticalized models, and what settles on Claude is the complex, reasoning-intensive work spanning large datasets and multiple systems. "We use frontier models like Opus 5 and Fable 5.1 where stronger reasoning matters most: designing new agents, navigating messy context, solving workflows we haven't mapped before," Kest explained. "Once a flow is proven, we test lighter models like Sonnet and routinely find they deliver sufficient results as executor agents."
## Fable for the unmapped work, Sonnet for the proven
Roughly 70 to 80% of Fable usage sits with engineering for code generation; the rest is knowledge work where reasoning is the bottleneck. "We found Fable to be much more opinionated than the other models, in a good way," said Kest. "It's more willing to make decisions instead of taking a neutral path or referring back to the user. It absorbs the context and acts on what it thinks is the best path forward, which is really helpful because it's usually right." Depending on how much users want to stay in the loop, he added, "the smarter models need less babysitting and are more likely to get to the right output on a first attempt, even with less context."
For example, Kest pointed Fable at Salesforce to map every object, field, and relationship into a reusable skill for lighter models. "Now if I have a quick question about Salesforce, I'm using Sonnet because it's a lightweight one-off task," he explained. "It references the skill Fable made and performs almost five times better, and the reliability is almost 100% at this point. When it comes to documenting business processes and mapping out our internal systems, we’ve found Fable to do that in a way that the other models haven't been able to.”
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## One-month certifications, thousand-review weeks
With Claude in 400-plus hands, leadership collected close to 100 agent candidates and culled the list to less than 40. "We started asking: what are the biggest business problems?" DeJohn said. Each candidate mapped to one of six root-cause clusters, from revenue leak & retention risk to talent performance & ramp speed. Each cluster was then scored on impact and build complexity, then landed in buckets labeled fund-now, back-half, or next-year.
Training ranked near the top of that first stack-rank on the strength of one question: "How do you encode in-the-room judgment that veteran reps have developed through years of experience?" DeJohn said. The dealer roleplay agent is Impel's answer. Every dealer-facing call at the company is recorded, and Claude worked through that archive to build the training, "digging through more than 150 thousand Gong calls and our entire Salesforce instance," in Kest's words, "analyzing an amount of data that no team of even 20 humans could reasonably get through in two months." "Standing it up with Claude was the easy part," DeJohn noted: about 3 weeks, against the 1 to 2 months spent aligning go-to-market leaders on scenarios and rubrics. The agent runs custom tracks from sales through support, speaks via speech-to-text and text-to-speech, opens in character ("I've got about 30 minutes before I need to jump into a floor meeting, so let's make this count. I'm Derek"), and scores each session on objection handling, rapport, product knowledge, and next steps, DMing the scorecard in Slack.
Ramp time on new products, which used to run 3 to 6 months, now averages 1 month of structured roleplay and certification, and escalations fell with it. Reps who once had to tap in a solutions engineer or the VP of sales now carry the conversation themselves. "With this method, there's up to 20% fewer escalations in the first two months of a new product or feature rollout, because they're feeling more comfortable in that knowledge themselves," DeJohn explained. In the past month, roughly 25% of the go-to-market organization logged in to practice on their own time. "That wasn't mandated," DeJohn said. "That was them seeing the value in this sandbox practice environment."
Other clusters show results too. Support reps handle 20% more cases with Claude-based triage agents that read open cases against account history and draft resolution notes, and the reclaimed time goes to platform migrations and what DeJohn calls "plenty of side quests." Account teams build monthly business reviews in about 30 minutes, with Claude drafting each brief straight from Snowflake and surfacing the moments worth spotlighting, which helped the team deliver close to 1,000 reviews in a single week, a company record.
Leadership re-scores the portfolio each month against whatever new problems the company is seeing, with the team aiming for an agent for every job, department, role, and process. Rob Murphy, Impel CMO, sees the whole effort as a mirror of Impel's own pitch to dealers. "Our entire business is about bringing highly specialized vertical AI solutions to dealers and OEMs," he said. "The things we've done with Anthropic's models and tools have delivered the same impact that we have with dealers: making the employee experience better, driving business results, and improving relationships with our customers."
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Inscribe Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/inscribe
Path: 18-Industry-UseCases/inscribe.md
# Inscribe cut time spent on fraud review 20x with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
North America
20x reduction
from 30 minutes to 90 seconds fraud review time
70x increase
in output for one client example
Inscribe uses Claude to power AI Risk Agents that automate fraud detection, document verification, and risk analysis for banks and fintechs.
With Claude, Inscribe was able to:
- Reduce fraud review time by 20x, from 30 minutes to 90 seconds
- Increase output by 70x in one client example
- Implement their new AI models in one day
## Confronting the growing challenge of financial fraud
Financial institutions face an uphill battle against increasingly sophisticated fraud tactics as digital transactions surge. Once a reliable safeguard, manual review processes now create bottlenecks that hinder growth and customer satisfaction. Inscribe recognized this critical pain point in the industry, especially among emerging fintechs and digital-first banks.
Conor Burke, CTO and co-founder of Inscribe, articulates their mission: "We aim to create instant trust in financial services and unlock superhuman abilities for risk teams with AI." This ambitious goal required a powerful AI solution to automate tasks while maintaining strict data privacy and security standards – a delicate balance in the highly regulated financial sector.
## Choosing Claude for unmatched performance and security
After evaluating AI technologies, Inscribe chose Claude for its speed, accuracy, and privacy measures. Burke explains, "Claude stood out for its performance, low latency, and ability to scale costs according to task complexity. Crucially, Claude's approach to data privacy aligned with our need to protect sensitive financial information."
The seamless integration with Inscribe's existing Amazon Web Services (AWS) infrastructure was a game-changer. "We started testing and deploying Claude in Amazon Bedrock within a day," notes Burke, "allowing us to iterate and refine our AI Risk Agents quickly."
## How Claude powers Inscribe's AI-driven risk management
Inscribe uses Claude to drive its suite of AI Risk Agents, automating key aspects of the risk management processes:
- Fraud detection: Claude analyze patterns and anomalies in application data to flag potential fraud quickly and accurately
- Document verification: Claude authenticates financial documents, drastically reducing manual review time.
- Risk analysis: Claude summarizes complex financial data and provides nuanced risk assessments, enabling faster decision-making.
The recently launched AI Fraud Analyst exemplifies these capabilities. "Our AI Fraud Analyst can detect fraud in images and PDFs, verify applicant details through KYC and KYB checks, uncover risky transactions, and provide auditable risk reports – all in about 90 seconds,” said Burke.
## Transforming the financial landscape
Inscribe's Claude-powered solutions have had a profound impact on their clients' operations. A representative from a leading fintech client shares, "We've increased our loan application processing capacity by 70 times without adding headcount with Inscribe's AI Risk Agents. This has been transformative for our business growth and customer satisfaction."
Inscribe's AI-driven approach is reshaping fairness in financial services beyond speed. These tools expand access to financial products for underserved populations by reducing reliance on traditional credit metrics. "We're working towards increased fairness in financial services, opening doors for thin-file, unbanked, and credit-invisible individuals who are creditworthy but often overlooked," Burke explains.
For end-users, this means faster application processing and potentially greater access to financial services. The reduction in manual review processes allows financial institutions to offer more cost-effective products and improved customer experiences.
Claude's implementation gives Inscribe a significant competitive edge. Burke notes, "Our ability to rapidly deploy and iterate AI solutions puts us leagues ahead in the risk management space. We're not just keeping pace with fraud tactics; we're staying several steps ahead."
## Shaping the future of AI in financial services
Looking ahead, Inscribe sees AI as the cornerstone of a transformed financial services industry. Burke outlines their goal: "We're driving towards mass adoption of AI in financial services, helping the industry achieve the full potential of digital transformation."
To realize its vision, Inscribe plans to expand its suite of AI Risk Agents, automating and improving fraud, credit, and compliance workflows. The company sees its partnership with Anthropic as key to staying at the forefront of AI innovation in the financial sector.
"Our journey with Claude is just beginning," Burke concludes. "We're inspired by Anthropic's relentless innovation and confident that together, we'll continue to push the boundaries of what's possible in financial risk management. The future of finance is AI-driven, and with Claude, we're leading that revolution."
As financial services evolve in a digital world, Inscribe and Claude stand at the forefront, creating more efficient, fair, and secure risk management processes benefiting institutions and consumers alike.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Intercom Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/intercom
Path: 18-Industry-UseCases/intercom.md
# Intercom provides customer service tech that delivers up to 86% resolution rates with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
Europe
86% resolution
rate with human-quality support responses
51% average
resolution rate out of the box
Intercom is a leading customer service platform that uses Claude to help its over 25,000 customers automatically resolve millions of customer support queries with human-quality responses. Powered by Claude, Intercom's AI agent Fin provides instant, accurate answers for customers 24/7, delivers personalized, conversational support, and enables human agents to focus on more complex queries.
With Claude, Intercom’s Fin:
- Resolves up to 86% of customer's support volume with human-quality, personalized responses
- Achieves a 51% average resolution rate out of the box
- Reduces response times from 30 minutes to seconds
- Delivers responses in over 45 languages for global customers
- Provides customized tone of voice and answer length for each business
## The challenge of delivering human-quality support at scale
As a pioneer in customer service software, Intercom has consistently pushed the boundaries of what's possible. Through years of experience, they saw that traditional support models were breaking under modern pressures: support teams were stretched thin, customers expected instant, human-quality answers, and businesses needed to scale support without sacrificing the personal touch.
"Customer support is very expensive to deliver," said Fergal Reid, VP of AI at Intercom. "Support reps spend a lot of time searching for authoritative answers, even for questions they've seen before. Meanwhile, businesses must choose between slower response times, lower quality, or hiring to scale their team in an unsustainable fashion."
While other AI agents focused on deflecting customer inquiries, Intercom saw an opportunity to build something fundamentally different with Fin. "We never wanted to build a deflection engine that would just frustrate a customer and get in their way. We've always believed that truly resolving customer questions is the better approach to customer support in the long run," said Reid.
## Choosing Claude for superior intelligence and reliability
"Our testing process is exhaustive," explains Pedro Tabacof, Staff Machine Learning Scientist at Intercom. "Every change, from minor tweaks to major updates, is rigorously tested against our production baseline." The evaluation goes beyond basic metrics, examining answer accuracy, resolution rates, customer satisfaction, and response quality. Most importantly, each model must prove it can deliver consistent, high-quality responses at scale.
After analyzing millions of real customer conversations, three key factors led Intercom to choose Claude:
- **Superior performance:** Through comprehensive evaluations, Claude consistently outperformed other models. "We switched to Anthropic because its Claude models are the best at providing high-quality answers to our customers at scale," said Reid. The results speak for themselves—Fin achieves a 51% resolution rate out of the box, before any customization or tuning.
- **Reliability and scale:** Claude demonstrated enterprise-grade reliability at global scale across Intercom's diverse customer base. Claude helps Fin maintain high-quality responses while handling millions of support queries daily, delivering consistent results whether serving startups or global enterprises. This scalability enables Intercom's customers to grow their support operations without compromising on quality or response time.
- **Strategic partnership:** Intercom's relationship with Anthropic has proven valuable beyond model performance. "The partnership with Anthropic was excellent because we had very good solutions engineers who shared important expertise," noted Tabacof. This collaboration helped Intercom optimize their implementation and unlock new capabilities, including personalized answer length and tone, policy-aware responses, and sophisticated conversation analysis.
The strongest validation of Intercom's approach comes from Anthropic choosing Fin as their customer service AI agent. Mike Krieger, Chief Product Officer at Anthropic, describes the Intercom linkup as his “favorite kind of partnership” because it’s based on “experimentation and evaluation.” Des Traynor, Co-founder & Chief Strategy Officer of Intercom adds, "Working with Anthropic keeps us at the forefront of AI, letting us explore the future and work on the bleeding edge, while delivering stable, reliable, and incredible results for our customers.”
## The four pillars of high quality AI support
Through testing and refinement, Intercom integrated Claude into their Fin AI agent to revolutionize customer support through four key capabilities:
- **Knowledge**: Fin learns everything about a company's products and services, using their entire knowledge base to generate accurate answers. "Previously, someone might spend 30 minutes searching through help articles. With Fin powered by Claude, they get their answer instantly," said Reid.
- **Behavior**: Fin adapts its communication style to match each business, maintaining a consistent tone of voice while following specific policies and procedures. This ensures reliable, personalized support that aligns with each company's brand and guidelines.
- **Actions**: Rather than just providing information, Fin can take concrete actions on behalf of customers - from processing refunds to managing account changes. "This capability to handle complex workflows autonomously will take us from 50% average resolution rates to potentially 80 or 90%," said Tabacof.
- **Insights**: Fin provides visibility across the entire support operation through AI-generated analytics. This helps businesses ensure consistently high-quality support while identifying areas for improvement.
## Customer success: How companies like Synthesia, Fundrise, and Lightspeed measure the business value of Claude
Through rigorous testing and monitoring, Intercom has documented that Fin powered by Claude consistently achieves a 51% average resolution rate across their customer base. This impact is evident across organizations of all sizes.
For startups like **Synthesia**, the results were immediate. Within six months of implementing Fin, the software company saw the AI agent resolve over 6,000 conversations, save over 1,300 hours, and achieve self-serve support rates as high as 87%.
Growing companies like **Fundrise** underwent similar transformation. Within three months of implementing Fin, the real estate investment platform automated over 50% of their total support volume while maintaining a 95% response accuracy rate. During seasonal support spikes, Fin helped reduce their case volume by nearly 50% year-over-year.
Large enterprises like **Lightspeed** demonstrate Fin's ability to scale while maintaining quality. Using AI across their global support operations, Lightspeed achieves resolution rates of up to 65% while maintaining stable customer satisfaction scores. Their AI system is involved in 99% of conversations, enabling their support agents to close 31% more conversations daily while reducing training time and costs to serve.
The impact extends beyond just automation metrics. By handling routine inquiries, Fin enables support teams to focus on more strategic work. "We're seeing people deploy Fin and switch roles. The customer service team does things they couldn't do before and move up the value chain," said Reid. At Fundrise, this meant their Investor Relations team could focus on complex investment strategy questions rather than routine password resets or account statement queries.
## Leading the future of human-AI collaboration in customer support
With Claude, Intercom is reimagining the partnership between AI and human support teams. Their next frontier is enabling Fin to handle complex tasks like processing refunds and managing account changes autonomously.
The transformation goes far beyond automation metrics. Intercom has already seen how AI can elevate the role of support teams, enabling them to focus on strategic work instead of repetitive tasks. "When people deploy Fin, they don't do layoffs. Instead, the customer service team moves up the value chain, doing things they couldn't do before," said Reid.
Looking ahead, Intercom envisions support teams becoming strategic operators who enhance AI systems while focusing on the most complex customer needs. "We build product at the very boundary of what's possible," said Reid.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Intuit Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/intuit
Path: 18-Industry-UseCases/intuit.md
# Intuit helps millions of customers confidently file taxes with federal tax explainers powered by Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Large
Product:
Claude Platform
Location:
North America
Millions served
TurboTax customers during peak season
Higher ratings
for helpfulness vs non-Claude experiences
Intuit, the global financial technology platform for consumers and small businesses, integrated Claude into their AI financial assistant to generate clear and accurate tax explanations for millions of TurboTax customers, driving more customers to successfully file their taxes in 2024 and boosting helpfulness ratings. With Claude, Intuit:
- Served millions of TurboTax customers during peak season.
- Achieved higher helpfulness ratings compared to non-Claude-powered experiences last tax season.
- Improved conversion rates for completed federal tax filings.
- Increased performance and output quality through partnership with Anthropic
## Making tax filing fast, accurate, and understandable
Intuit’s flagship product, TurboTax, helps millions of Americans accurately prepare and file their taxes each year.
"There is a lot of fear associated with doing your taxes because you're worried about unintentionally making a mistake," explains Nhung Ho, Vice President of AI at Intuit. "We want to build experiences that help our customers feel much more confident at every step."
Applying its years of domain expertise, robust data set and proprietary tax knowledge engine, Intuit worked closely with Anthropic and Amazon Web Services to further boost filer confidence by integrating Claude via Amazon Bedrock into their AI financial assistant, Intuit Assist for TurboTax. During federal tax reviews, where customers see a summary of their return, the combined work of Intuit, Anthropic and AWS provides simple explanations of tax calculations, helping users better understand how their tax result is calculated and feel assured their taxes were completed correctly.
## Combining tax domain expertise with trusted AI
As an early pioneer in incorporating generative AI into their products and services, Intuit is always on the lookout for cutting-edge technologies.
By combining Claude's advanced natural language capabilities with its extensive tax knowledge engine, Intuit provides consumers with more comprehensive, precise, and helpful generative AI-powered explanations throughout the tax filing experience.
Intuit’s tax engine codifies more than 100,000 pages, including descriptions and interpretations of the tax code, and more than 15,000 federal tax forms and state tax forms for individual and business tax filers in the U.S. Intuit customers know they can count on TurboTax to be up to date on the latest tax laws when guiding them through the filing process.
To further optimize Claude's performance for TurboTax, Intuit collaborated extensively with Anthropic's team. "Anthropic provides exceptional support, giving us direct access to expert researchers who help us get the most out of Claude," remarks Nhung. "Our close partnership has been instrumental in pushing output quality for our customers."
## Increasing confidence for millions of tax filers
By powering federal tax explanations with Claude, Intuit saw an increase in customer ratings on helpfulness compared to previous experiences that weren’t powered by Claude. The company also observed an increased conversion rate for successful federal tax filings—a win-win for customers and Intuit.
Notably, Claude was able to scale to meet incredible demand, serving millions of customers during peak tax season—a necessity given the concentrated nature of days when people file their taxes. Intuit could depend on Claude’s safety, security, and reliability to deliver optimal performance to their end customers.
Looking ahead, Nhung notes, “We are incredibly excited about Anthropic’s current Claude models and future developments, as each advancement has the potential to unlock more capabilities.”
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## A conversation with IRC on frontline health data | Claude by Anthropic
Source: https://www.claude.com/customers/irc-qa
Path: 18-Industry-UseCases/irc-qa.md
# A conversation with IRC on turning frontline health data into action in Burkina Faso
[Try Claude](https://claude.ai)
Industry:
Nonprofit
Company size:
Large
Product:
Claude Enterprise
Location:
North America
2,700+
health facilities across 40 countries
20 minutes
to create HTML dashboards in Claude
The International Rescue Committee (IRC) delivers health care and humanitarian aid in some of the hardest places to work, serving 16.8 million people annually through more than 2,700 health facilities in 40 countries. Kristy Crabtree, the IRC’s global lead of technology for programs, has spent 15 years at the organization working where humanitarian programs and technology meet. We spoke with her about a pilot in Burkina Faso that uses Claude to turn inconsistent frontline health data into offline dashboards.
## Anthropic: As the IRC’s global lead for technology in programs, you describe yourself as an AI skeptic. How do those fit together?
**Kristy Crabtree, IRC:** As excited as I am about new technology, I start from a place of caution. My approach to any of these tools is, ‘Prove it to me.’ I don’t go into it thinking, ‘This is going to save us all.’ I needed to see the actual impact on our work for myself, and that’s what convinced me.
## Anthropic: You’ve been at the IRC for 15 years. What does “technology for programs” mean day to day?
**Crabtree:** The way IRC is structured, we have technical units at headquarters that drive our global practice areas: malnutrition, immunization, contraception, cash assistance, anticipatory action, early education, infectious disease control, violence prevention, social work and crisis. In Technology for Programs, we work with the global practice leads on priority projects that have identified some way that technology can help drive or deliver or measure or scale the program. This example in Burkina Faso came from a higher level need around visualization for our data across sub-Saharan Africa. We reached out to six different countries, and Burkina Faso was one of them. They were actually the ones that raised their hands first.
## Anthropic: For you, a lot of that proof came from a pilot in Burkina Faso. Give us the short version: what were you testing?
**Crabtree:** We did a pilot in Burkina Faso that was starting with our real world constraints and seeing where AI could address some of these challenges. We went into this truly as an experiment of saying, can Claude efficiently generate high quality visualizations of this data that’s in these inconsistent formats that we’re taking from tally sheets? Will people trust these visualizations? Can they use them in sites that have low or poor connectivity? And are they going to bring these visualizations into their decision-making around programs?
We really weren’t sure with any of those things how it was going to turn out, because it’s a pretty big change for folks. What we found was, even in the early weeks of the pilot, we started seeing really positive results, and I’d say results we weren’t expecting as well. And when you consider that nearly 3,000 health facilities across sub-Saharan Africa face the same data challenge, what works in Burkina Faso has the potential to change how health teams across the region use data.
## Anthropic: What makes frontline health data so hard to work with in the places where the IRC operates?
**Crabtree:** The ministries of health in different countries are organized in different ways, some more top down, and some more local. What they decide to track could be static, or it could change rapidly depending on who’s in leadership at a local, subnational, or national level. So even within a country, there’s no chance for IRC to change all of the indicators the Ministry of Health is deciding to collect or their means for collecting the data.
## Anthropic: Where does that data live before it reaches your team?
**Crabtree:** Because of electricity issues, connectivity issues, and lack of resourcing, especially in sub-Saharan Africa, a lot of data often goes into a register. A register is just a paper notebook that holds aggregate numbers from that health facility. They might record things like: “We served four children in the zero-to-two age group with malnutrition treatment.” Our staff will then go into the facility and transfer that information to Excel. It’s all a very manual process, and the staff doesn’t have time to develop unique visualizations for each of these sites on a regular, recurring basis.
## Anthropic: Why did this feel like the right problem for AI?
**Crabtree:** We really want data to drive our decisions. And yet to utilize this data, there are significant barriers. It’s unique to each facility, it could change at any moment, and the scale of this challenge is significant. It’s close to 23,000 healthcare facilities in sub-Saharan Africa that have the same problem. We want to take action based on data, but the scale of the data problem made that insurmountable until AI was an opportunity.
## Anthropic: Walk me through what you actually built.
**Crabtree:** We wanted to test if we could make a custom visualization template that could be applied at a facility level and modified at a facility level by someone with no coding or engineering experience, just a measurement specialist. How can we just change the visualization as one variable in this process? We asked Burkina Faso to come up with indicators that they are commonly tracking.
We worked on a visualization template with the team, which became just an HTML dashboard. For us to create an HTML dashboard would normally have required engineers involved in the process. It would have been costly. We just wouldn’t have gone down that road. And we don’t have connectivity in a lot of these settings, so we can’t build a fancy dashboard that requires the internet. The beautiful thing about the HTML is it’s a super light file that I can send to a facility manager. Then they can take their Excel file from that local facility and just drag and drop it in there. No connectivity needed.
And we just did it in the chat. We didn’t even need Claude Code, that’s the amazing thing. Once you have the base HTML file, making changes is a quick process you can just do with natural language.
## Anthropic: What surprised you about how the teams responded?
**Crabtree:** Normally with these kinds of tech projects it would require a lot more coaching. But in this case, they just took this template that myself and the Regional Measurement Advisor made and ran with it because of the ease of use. They said things like: “I want to change this, and I actually just did it myself.” They came up with better ideas because they’re health professionals working with measurement professionals. They started to track things like targets versus actuals, and associated grants, which is not something I would have normally tracked on my own.
The quality of the visualizations also made it easier for non-measurement staff like health professionals to engage with the information, instead of the pivot table. Having these visualizations that they were able to adjust and adapt over time made it so they could have better discussions about the data than they had ever had before.
## Anthropic: What results are you seeing so far?
**Crabtree:** The Burkina Faso team wants to continue using this, and I think might protest if we refused, because they’re already taking action based on the visualizations. For example, the health team was able to see this visualization really quickly and speak with the truly frontline workers about what they were doing. It turns out, the frontline workers had already changed how they communicate about STI prevention and response with youth in health facilities. The dashboard surfaced the spike, and rather than this being a cause for alarm, the team was able to confirm that their modified outreach approach was actually working. More young people were coming in to seek services.
Both the nutrition and economic recovery teams want to do the same thing, just from word of mouth. This is trying to scale on its own.
We have traditionally always been worried about what if something doesn’t work out. Now we have to worry about what if something *does* work. AI adoption will spread organically, which is what you want, but it also brings up new governance questions. Banny Attiey, the Regional Measurement Advisor for the IRC leading the pilot in Burkina Faso, put it well: “Now that adoption seems to be moving so quickly, we’re focusing on how to better guide its use and ensure its security, reliability, and integrity.” That’s something we’re addressing both centrally and within our local programs.
## Anthropic: Why is data agility so crucial in humanitarian work specifically?
**Crabtree:** For us to get funding for a program, it takes a lot of advance planning. If we put out a proposal to do a mobile outreach program, we will do a mobile outreach program even if things change on the ground. But if we find out in real time that a community-based model for service provision would actually be more effective—because there was just a flood or a drought in this area that no one could have planned for—it can be difficult to pivot.
Everybody wants the whole industry to do more with less. Now more than any other time, while funding is so tight everywhere, the ability to be more flexible and more responsive to what the community needs is huge. The data allows us to make that decision, instead of a gut feeling.
## Anthropic: What would you tell other organizations trying to figure out where to start with AI?
**Crabtree:** There’s not a perfect place to start. Start with something that’s easy to measure or easy to know if it’s working well or not. We really understood the problem that Burkina Faso was having, and we still spent a majority of our time defining that problem; that actually took a lot more time than developing the dashboard. The dashboard was the easiest part of that process.
The other advice I’d give is where you can get a cross-functional team together, you will build something better than you would have built on your own. People will be bought into the process because they developed their own judgment as part of the process. I would suggest organizations think beyond the immediately shiny thing and think about the thing that’s annoying and painful for staff to do, because then it will allow them to do more of the stuff that they want to do.
## Anthropic: How should the sector be talking about AI?
**Crabtree:** Having these visualizations made for better health outcomes in Burkina Faso—that’s the story that we need to share. The STI prevention and response worked, and the reason we know it worked is because we had better visualizations, and we had better visualizations because we were able to address this really unique challenge that was also really huge at scale, in the data visualization. Instead of “AI did this thing,” it’s “health outcomes changed in this way, and AI was a part of that.”
## Related stories
### The International Rescue Committee turns fragmented health data into faster decisions with Claude
[](https://www.claude.com/)
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---
## The IRC turns fragmented health data into faster decisions with Claude | Claude by Anthropic
Source: https://www.claude.com/customers/irc
Path: 18-Industry-UseCases/irc.md
# The International Rescue Committee turns fragmented health data into faster decisions with Claude
[Try Claude](https://claude.ai)
Industry:
Nonprofit
Company size:
Large
Product:
Claude Enterprise
Location:
North America
Under 30 minutes
To prepare management-ready analysis that previously took a full working day
4+ hours per month
Saved by half of surveyed pilot users
The International Rescue Committee (IRC) delivers health care and humanitarian aid in some of the hardest places to work, serving 16.8 million people annually through more than 2,700 health facilities in 40 countries. At that scale, timely, practical data is essential to helping teams adopt programs, target outreach and plan staffing and supplies. Much of this information originates in national health systems and is captured across different paper and digital formats, creating an opportunity to make it easier for teams to bring data together, identify trends, and act on insights more quickly.
## With Claude, the IRC built:
- Offline HTML dashboards covering more than 15 core health and reproductive health indicators, with no changes to how Ministry of Health facilities collect data
- A drag-and-drop workflow where staff load facility Excel files locally, no connectivity or coding required
- Time savings for every surveyed pilot user, with half saving four or more hours per month
- Data analysis that surfaced a sharp rise in STI consultations among under-18s, validating the team’s youth outreach efforts.
- Visibility into a previously invisible gap between prenatal care and facility births, prompting a field investigation
- Multi-month trend analysis that caught an early respiratory infection spike, informing staffing and supply planning
## The challenge
## Health data trapped in paper notebooks
Data-driven decision-making is central to how the IRC operates, particularly in its health programs. The organization relies on programmatic data to know when to shift a program model, where to focus outreach, and how to plan staffing and supplies. But most of the health facilities IRC supports are run by national ministries of health, which means the IRC can’t control what data gets collected or how. Formats differ from country to country and even between sites in the same region.
In much of sub-Saharan Africa, that data starts life in a paper register at the facility. Sometimes the numbers land in DHIS-2, a digital health system. But more often they stay on paper until IRC staff transfer the aggregate numbers into Excel by hand, a process that is time consuming. “With health programs, there’s a lot of seasonality to it, or windows for intervention periods close,” said Kristy Crabtree, global lead of technology for programs at the IRC. “You might catch something, but it’s too late to do anything about it.”
Standardizing the data was never a realistic option. “The scale of this problem is significant,” Crabtree explained. “It’s close to 2000 healthcare facilities in sub-Saharan Africa that have the same problem. Claude created an opportunity for us to build flexible tools, helping teams make better use of the data already available to them.”
## The solution
## An offline dashboard built in the chat window
Rather than overhaul the data pipeline, the team changed a single variable: visualization. In 2025, the IRC piloted a new approach to health data visualization, deploying Claude Enterprise to frontline health staff and measurement specialists. Burkina Faso served as one of the pilots, supported by an in-kind license from Anthropic. Staff load aggregate facility data, not individual patient records, into the dashboard locally. No connectivity or coding is required, and the data is not sent externally or stored on Claude’s servers.
“We went into this truly as an experiment,” Crabtree said. “Can Claude efficiently generate high quality visualizations of this data that’s in these inconsistent formats that we’re taking from tally sheets? Will people trust these visualizations? And are they going to bring these into their decision-making around programs?”
Working with the Burkina Faso team’s list of 15 core indicators, IRC used Claude to create a customized visualization template rendered as a single HTML file. That format choice solved two problems at once. Building and customizing an HTML dashboard the traditional way “would have required engineers involved in the process,” Crabtree said. “It would have been costly, and given the number of facilities that would need unique visualizations, we just wouldn’t have gone down that road.” Claude also let the team prototype and adapt the tool directly, at a scale that would otherwise have been out of reach.
Most importantly, it works where the internet doesn’t. “It’s a super light file that I can send to a facility manager and say, here’s the file,” Crabtree said. “Then they can take their Excel file from that local facility and just drag and drop it in there. No connectivity needed.”
IRC Measurement Advisor Banny Attiey serves as the local measurement focal point in Burkina Faso, updating the dashboard in natural language as health facility teams request changes. “The team was able to make the dashboard “speak” and steer the data presentation in the desired direction without needing any special expertise; it’s a step forward in real-time support for decision making.”
## The outcome
## Data reviews that turn into decisions
The shift showed up immediately in how teams worked. “We saw really quickly, even in their first data review meeting, how health care workers went pretty immediately into, ‘how can we think about this strategically’,” Crabtree said. Strategic planning for the health team in the pilot is now informed by all core indicators rather than the two or three indicators the teams previously worked from.
In pilot feedback surveys, every health and measurement respondent reported working more efficiently: half are saving four or more hours per month, and another 30% are saving two to three hours. One program user now prepares analysis and slides for senior management in under 30 minutes, work that previously took a full day. A senior program coordinator said portfolio-level synthesis that once required more than a month of manual Excel work is now immediately available.
The improved visibility is already influencing how teams investigate trends and plan services. Across three health facilities, the dashboard flagged STI consultations among people under 18 jumping from an average of 21 per month to 88, more than four times higher, since April 2025. The health team investigated the trend and concluded that awareness of the team’s youth-friendly services—and access to them—had increased. As a result, young people who previously would not have sought care were coming forward. “Rather than this being a cause for alarm, they were able to confirm from that data that their modified approach on outreach to youth was having a positive impact,” Crabtree said.
The dashboard also surfaced a gap no one had seen across facilities before: from January through May 2026, more than 6,000 pregnant women attended prenatal checkups at IRC-supported facilities, while only 1,762 births in the same areas were attended by medical personnel. A field investigation revealed how women in conflict-affected areas navigate pregnancy and childbirth, from traveling to relatives in safer locations to relying on trained community midwives when health centers close, findings now informing service access, planning, and outreach.
Another outcome of the dashboard was multi-month trend analysis. This used to be impossible when data was reviewed one month at a time. As a result of the analysis, the team caught a February 2026 spike in respiratory infections, more than 25,000 pneumonia cases in a single month, and traced it to unusually warm, dusty harmattan winds arriving ahead of the usual seasonal peaks. The team can now anticipate surges and plan staffing, supplies, and outreach accordingly.
“One of the most exciting parts of this is that it’s going to let us turn data we already had but couldn’t visualize into something we can actually use to make the decisions that we want to make,” Crabtree said.
The pilot in Burkina Faso ran about six months from onboarding to active use, and the Burkina Faso teams have no intention of stopping. “The teams were clear that the pilot will conclude, but they want to keep going,” Crabtree said. “They can no longer do without the insights these analyses provide.” The nutrition and economic recovery teams have asked for the same approach to visualization, and the regional measurement advisor is planning to deploy dashboards to other countries in West and Central Africa. “We’ve given a lot of thought to the best approaches and options for adopting and integrating artificial intelligence into our workplace,” Attiey said. “Now that adoption seems to be moving so quickly, we’re focusing on how to better guide its use and ensure its security, reliability, and integrity,” Attiey says.
“The lesson from Burkina Faso is not simply that AI can make analysis faster,” Crabtree added. “It’s that, when paired with local expertise and appropriate safeguards, it can help teams turn existing information into earlier action—strengthening how programs respond to the needs of the people and communities they serve.”
## Related stories
### A conversation with IRC on turning frontline health data into action in Burkina Faso
[](https://www.claude.com/)
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- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## JAKALA Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/jakala
Path: 18-Industry-UseCases/jakala.md
# JAKALA brings production AI agents to enterprise clients across Europe with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Large
Product:
Claude Agent SDK
Location:
EMEA
~70% reduction in time spent
on systematic and repetitive tasks across senior delivery teams
\<24 hours campaign-optimization cycle
on accounts running the hybrid agent model, down from 5-7 days
[JAKALA](https://www.jakala.com/en-us/) is a data and AI company headquartered in Milan, with more than 3,600 people across 30+ countries, serving clients in banking, insurance, luxury hospitality, telco, cruise, and education. The company’s flagship offering is an integrated delivery model—the AI Factory—that combines proprietary data infrastructure, in-house AI products, and production agents into a single governed engagement. Claude is the reasoning engine: it runs across 3,000+ employee seats and inside the production agents JAKALA deploys in client environments.
## With Claude, JAKALA achieved:
- Under 24-hour campaign-optimization cycles on accounts running the hybrid agent model, down from 5–7 working days.
- ~70% of senior team time redirected from data assembly, reporting, and other systematic work to higher-judgment client work.
- ~30% uplift in overall team productivity, with senior strategists now spending the majority of their time on strategic and advisory work.
- 35–40% increase in client satisfaction scores on hybrid-managed accounts, measured through structured client feedback cycles.
- Production agents shipping into client environments in weeks, down from a quarter for the first agent.
- 3,000+ Claude seats spanning data scientists, AI consultants, planners, platform engineers, and corporate functions.
## The challenge
## Industrializing AI delivery across regulated European industries
For more than a decade, JAKALA had been developing hundreds of AI/ML models in-house, including propensity models, segmentation, marketing mix modeling, geospatial analytics, and recommendation systems. To scale that work into a single repeatable delivery model across regulated industries, the company needed a reasoning engine that enterprise customers could trust. "The bottleneck was not model availability," said Marco Di Dio Roccazzella, Global Managing Director of JAKALA's Data and AI Business Line. "It was model trustworthiness inside multi-step agentic workflows at enterprise scale."
External pressures compounded the internal one. Generative AI engines were displacing traditional search as the way customers find brands, and JAKALA’s clients had no established way to measure brand visibility inside those AI engines. At the same time, the economics of labor intensive delivery were tightening. "If we did not evolve our delivery model from labor-intensive execution to AI-augmented service, our ability to keep investing in higher-value work for clients would erode," said Amedeo Guffanti, Global Managing Director of JAKALA's Activation Business Line.
These pressures showed up most concretely inside JAKALA's Activation business, which runs media, campaign, and engagement delivery for global clients. Senior planners on multi-market accounts were spending 40 to 60 percent of the week assembling data, building reports, and stress-testing hypotheses rather than making decisions. A complete optimization loop on a complex multi-channel account took 5 to 7 working days, including pulling data from 8 to 12 systems, hand-consolidating it in business intelligence tools, running scenarios, building a deck, and presenting it to the client. Each iteration set the upper limit on how fast ROI could improve. JAKALA wanted that time spent on client decisions instead.
Claude on Google Cloud
Build advanced AI agents with Claude on Google Cloud.
[Read more](../04-API-Reference/Other/partners-google-cloud.md)
## The solution
## A reasoning core for the AI Factory
JAKALA evaluated leading frontier models against representative workloads: documents and prompts running up to 200,000 tokens, multi-step agents that needed to call JAKALA's internal APIs, and synthesis work where the model had to nail tone, factual accuracy, and auditability simultaneously.
"The question was never which model wins," said Di Dio Roccazzella. "It was which model becomes the reasoning core of the AI Factory." The team graded each candidate on factual reliability, instruction-following across long agentic chains, latency and cost per task, and what they called "safe failure": whether the model would admit uncertainty rather than fabricate an answer.
Three factors tipped the decision toward Claude. First, Claude reasoned well over the long, messy inputs that defined real client data across JAKALA's verticals. Second, the team saw markedly more consistent behavior from Claude inside the multi-step, tool-calling workflows production agents required. Third, Claude's safety and steerability posture matched the bar regulated clients set. "Claude refuses cleanly, asks for clarification rather than guessing, and is auditable in the way our regulated clients in banking, insurance, and telco genuinely require," said Di Dio Roccazzella.
For Guffanti, the moment of conviction was more concrete. JAKALA had set several frontier models the same assignment: handle a full week's media-performance analysis for a luxury cruise client, end-to-end, including tool calls into JAKALA's geo-intelligence engine. Only Claude's output cleared the senior strategy directors without revisions. "That was the signal," Guffanti recalled. "We were no longer talking about a generative tool. We were talking about a colleague."
Today Claude runs across the company on two tracks. The productivity layer is [Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md), deployed to more than 3,000 employees including data scientists, AI consultants, planners, platform engineers, and corporate functions. The production layer is a network of agents built on the Claude Agent SDK, with Claude Opus 4.6 for the most demanding analytical work, Claude Sonnet 4.6 as the default for agentic workflows, and Claude Haiku 4.5 for high-volume, latency-sensitive steps.
Each major client account runs a network of specialized Performance Agents covering search and shopping, programmatic, social platforms, creative-asset diagnostics, and incrementality reads. Each agent connects via MCP to the client's ad accounts and to JAKALA's geo-intelligence engine, reasons across the combined data, flags anomalies, and proposes specific actions. A human pod handles review, approval, and execution. "The agents do not replace planners," Guffanti explained. "They turn every planner into a senior planner."
Two proprietary products sit on this stack. JHexagon uses Claude Opus 4.6 to reason over multi-channel signals and 400+ external data sources, recommending how clients should allocate marketing spend at the micro-territory level. JHorizon measures how visible client brands are inside generative AI engines, producing a Findability Index that clients use as a recurring KPI.
JAKALA accesses Claude through whichever surface matches each client's infrastructure: Claude on Amazon Bedrock, Claude on Google Cloud Agent Platform, or the Claude Platform directly with the API. "Most of our enterprise clients have already settled their AI procurement, security review, and data-governance frameworks around AWS or GCP," said Di Dio Roccazzella. "Going through Bedrock or Google’s Agent Platform meant we inherited those controls. In regulated verticals, this collapsed a process that historically took months into weeks."
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The outcome
## Production agents shipping in weeks
On client accounts running JAKALA's hybrid agent model, the shift was immediate and measurable. The campaign-optimization cycle compressed from 5 to 7 working days to under 24 hours. Overall team productivity is up about 30 percent. Roughly 70 percent of the senior time previously spent on data assembly, reporting, and status documentation moved to strategic and advisory work. Client satisfaction scores on those accounts rose 35 to 40 percent.
What changes inside accounts is the texture of the conversation. "The conversation with a CMO is no longer 'when will we have the analysis?'" said Guffanti. "It is 'the analysis is here, what do we want to do?'" One luxury-cruise account described the new dynamic as "the feeling that our agency suddenly has the same operational tempo as our revenue management team."
Inside JAKALA itself, the heaviest Claude users turned out to be directors and partners, not junior staff. The agents were absorbing the assembly work, so the value concentrated where senior expertise has the most impact: client strategy, advisory, and direction. Teams who initially feared automation became its strongest advocates, Guffanti added, "once they saw the shift in repetitive work translating into more interesting assignments, not fewer assignments."
The agent deployment process matured fast. JAKALA's first production agent took about a quarter to go from design to live client deployment. The second was half that. By the fifth iteration, the team had a repeatable pattern that now ships new production agents into client environments in weeks.
Beyond marketing activation, JAKALA has begun extending the AI Factory model into Ardian's private equity operations, applying Claude to due diligence and portfolio company management workflows, with adoption now underway at additional European PE firms.
"AI at JAKALA is not a pilot anymore," said Di Dio Roccazzella. "It is the default operating mode of the company. The roadmap is not about adding more AI to JAKALA. It is about making the AI Factory the reference operating model for enterprise AI transformation in Europe."
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Jamf Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/jamf-qa
Path: 18-Industry-UseCases/jamf-qa.md
# How Jamf's engineering team turns structured workflows into interactive tools with Cowork
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Cowork
Location:
North America
45 minutes
to build a conversational UI in Cowork with branching logic, role-based filtering, Jira integration, progress tracking, and structured file export
16 departments
using Claude Enterprise
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
[Jamf](https://www.jamf.com/) manages and secures Apple devices for more than 70,000 customers worldwide. The company recently rolled out Claude Enterprise across all 16 departments. Then the engineering team found Cowork and started replacing spreadsheets and checklists with guided, reusable workflows. Nick Benyo, Software Engineer on Jamf's Enterprise AI and Automation team, sat down with Anthropic to discuss how the team is using Cowork, what surprised them about adoption, and where they see the most untapped potential. The following conversation has been edited for length and clarity.
## What made Cowork click for your team?
**Nick Benyo:** It stopped feeling like a chatbot and started feeling like a lightweight app framework. It changed how we thought about what we could build. We saw that a Claude skill could show a visible checklist tracking progress through a multi-step process, then use the ask-question feature to pause and wait for real input. And MCP integrations show up almost like a heads-up display. Each of those pieces on its own is useful, but together they give you structure, interactivity, and live context in one place. And anything you build is reusable by default. You're not writing a one-off script, you're building a tool anyone on the team can pick up and run.
## Has adoption spread beyond engineering?
**Nick Benyo:** The biggest surprise is that it's not engineers driving the broadest adoption. People across the org are using Cowork for data blending, analysis, and dashboard building. Bespoke dashboarding has been huge. Tasks that previously required a BI tool or an engineer's help, people are now doing themselves in minutes. Nobody had to teach them how to write a skill or explain what an MCP server is. The barrier to building isn't technical skill, it's just knowing what you want and making sense of what you're getting back. Once people realized that, adoption took care of itself.
## Walk us through a specific skill you've built.
**Nick Benyo:** Our engineering team has a performance review spreadsheet that covers seven areas across levels from Associate to Principal. Depending on your role, some competencies don't apply. Engineers doing self-evaluations had to navigate all of that on their own with limited guidance on what a good answer looks like. Many people found it intimidating.
We built a skill that turns that spreadsheet into a guided conversation. It asks your name, level, and role type, then builds a personalized checklist of competencies to cover. From there it works through each one: asks about a specific behavior, listens to your answer, then pushes for a concrete example. In the old process, someone might write "I do thorough code reviews" and call it done. The skill won't let you off the hook: what review, what feedback did you give, what changed because of it? If you get stuck, it can pull up your recently closed Jira tickets to jog your memory.
A typical session runs 60 to 90 minutes with a visible checklist tracking progress. At the end it generates a file you can review and paste back into the original spreadsheet and a summary report with a level assessment and development plan.
## How long did that take to build?
**Nick Benyo:** Under 45 minutes. At a previous employer, something comparable was a full team and three months of build time. You're talking about a conversational UI with branching logic, role-based filtering, Jira integration, progress tracking, and structured file export. Testing was just as fast. I told the skill to sample a few questions from each competency instead of running the full set and it adjusted on the fly. No code change, no redeployment. The test framework was up and running in a single prompt.
## How does the quality compare to the old process?
**Nick Benyo:** Before this, engineers either rushed through it or were overwhelmed and avoided filling it out entirely. The results were inconsistent and managers had to work with whatever they got. When I went through the evaluation myself, the skill reframed something I said about my own work and I almost typed back "I feel so seen right now." The engineer walks away feeling like they had a real conversation instead of the painfully awkward self-promotion vibe of a self-evaluation.
## Are there other workflows you've brought into Cowork?
**Nick Benyo:** The software vendor review skill is another good example. It's a structured 12-question review with clear steps, but the startup cost of manually researching a vendor's capabilities meant reviews were often late. The skill researches the vendor, drafts answers, and walks the reviewer through each one for approval.
We're also looking at plugins as a way to put guardrails around how data gets queried. A plugin is a bundle of related skills and configurations that ships as a unit. When a skill needs data, it shouldn't have to know whether to hit a live API or a warehouse. Plugins can set those rules through the MCPs they include and the logic in their skills. A plugin might route to the data warehouse first for anything historical or aggregated, and only reach out to live sources when the request needs real-time data. That keeps API load down, keeps responses fast, and means the person using the skill never has to think about where the data came from.
The human is still making the decisions. Cowork just makes sure the process doesn't stall or come back with the wrong data.
## Where do you see the most untapped potential?
**Nick Benyo:** Structured workflows are the big opportunity. I've worked with teams that have full React webapps dedicated to provisioning resources and spinning up pipelines. There's usually an entire team building and maintaining those. That's a natural fit for Cowork, and a stronger case than the evaluation skill, because those React workflows are rigid. When something goes wrong or a step doesn't apply, they break. Cowork is adaptive by default.
The most exciting piece is shared read/write between users. So far, most of what we've done is read-heavy. But we're exploring a skill that gives engineers a guided template to workshop ideas, walk through feasibility, then write the output to a persistence layer and use similarity search to connect them with others working on something related. Right now, those connections happen by accident. Building discovery into the workflow itself is where we think the real leverage is.
## What advice would you give another team getting started with Cowork?
**Nick Benyo:** Lean into the interactive elements. The task list, the ask-question feature, the MCP calls visible on the side. Once you start thinking of Cowork as a canvas with interactive elements you can fill, the use cases become obvious. Look for high-value knowledge work that has structure: a checklist to get through, inputs to collect, data to pull in, outputs to produce.
Don't overthink the first skill. Pick a workflow that's annoying, structured, and repeatable, and build it. The engineering evaluation took 45 minutes. Once people saw what came out of that, they started finding their own use cases without being asked.
Claude Enterprise, now available self-serve
Any organization can now purchase Claude Enterprise directly—no sales conversation required. Set up SSO, invite team members, and start working in minutes.
[Read more](https://claude.com/resources/articles/self-serve-enterprise)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Jamf Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/jamf
Path: 18-Industry-UseCases/jamf.md
# How Jamf reached 89% active usage in eight weeks with Claude Enterprise in AWS Marketplace
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Partner:
AWS
Location:
North America
89% active usage among licensed employees
within eight weeks of company-wide launch
285 use cases documented across all 16 departments
with 98 fully implemented
[**Jamf**](https://www.jamf.com/) manages and secures Apple devices for more than 70,000 customers worldwide. When the company set out to bring AI to its entire workforce, they chose [Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md) as a tool any employee could pick up on day one. They paired the rollout with a governance framework that sorted use cases by risk and complexity, and a campaign that focused on what employees could reclaim rather than what they could optimize.
## With Claude, Jamf achieved:
- 89% active usage among licensed employees within eight weeks of company-wide launch
- 285 documented use cases across all 16 departments, with 98 fully implemented
- ~838 estimated hours saved per month from HR's 21 implemented use cases alone, with 15 additional departments still completing documentation
- 208 employees actively creating and sharing reusable Claude Skills, including HR, Legal, and Enterprise Transformation
- An interactive AI Department Scorecard built with Claude in roughly eight hours, now reviewed weekly by all 16 department leaders
- Expansion from 1,000 to 2,000 licenses in two months
## The challenge
## Routine work crowding out what matters
As Jamf grew globally across service desk, infrastructure, and client platform engineering functions, skilled employees were spending significant hours on documentation, communications drafting, information synthesis, and policy navigation. That work was necessary, but it was leaving less time for the analytical depth and creative judgment the same roles required at their best. Rather than letting AI adoption happen organically and inconsistently across departments, Jamf's leadership looked for a way to build a deliberate, governed program from day one.
"Not all work is equal," said Melissa Dunham, Senior Director of Information Technology at Jamf. "Some work requires your full attention, judgment, and creativity. Some just fills your day. Our AI program exists to help every employee find that difference." The program was built around one central question, she added: "What would our employees work on if the routine took care of itself?"
Q&A: Cowork at Jamf
How Jamf's engineering team turns structured workflows into interactive tools with Cowork
[Read more](jamf.md)
## The solution
## Claude Enterprise as a day-one tool, not an engineering project
Jamf evaluated several enterprise AI platforms on model quality, data privacy, administrative controls, cost, and ease of adoption. Building on an API would have required engineering resources and produced a tool primarily accessible to technical users. Claude Enterprise provided a secure, immediately deployable interface that any employee could use on day one, with enterprise-grade controls that met Jamf's SOC2 and ISO-27001 compliance posture. Jamf chose to procure Claude Enterprise via AWS Marketplace to ensure accelerated procurement cycles and consolidated billing, enabling teams to access Claude Enterprise capabilities sooner.
For the programmatic half of the strategy, Jamf chose Claude on Amazon Bedrock as the API layer for embedded automation. Amazon Bedrock is a platform for building generative AI applications and agents at production scale. “Bedrock fits naturally into our infrastructure and procurement frameworks: No new vendor relationships, no new procurement overhead, and it maps cleanly to our existing cloud security and compliance controls like SOC 2 and ISO-27001,” Dunham said.
The architecture is split by design: Claude Enterprise handles broad employee knowledge work through a governed interface, and Claude on Amazon Bedrock handles developer-controlled API access for embedded workflows that don't need a human at every step. Usage-based pricing also suits engineering-driven workloads where per-seat licenses don't make economic sense.
Claude stood out for the quality and nuance of its responses on the tasks Jamf cared about most: complex analytical work, long-form drafting, and situations requiring careful reasoning. The context window also proved significant for use cases involving large documents and technical content.
Rather than treating governance as a gate that slows adoption to a crawl, Jamf built a model designed to be self-sorting. Developed by Nick Benyo, Principal Solutions Architect on Jamf's Enterprise AI and Automation team, the "One Framework, Three Roads" approach applies one consistent set of principles around data security, acceptable use, and documentation, but provides three distinct paths based on use case complexity.
The Express lane covers approved tools like Claude Enterprise with no special approval required. The Toll Road handles configured use cases (custom Skills, MCP connectors) that need documentation and department-level review. The Off-Road path covers fully custom API implementations requiring architecture and security sign-off. An HR partner drafting job descriptions picks up the tool and goes. A software engineer embedding Claude into a workflow knows they need architecture sign-off. Nobody has to ask which process applies.
Jamf's internal campaign, "Work on What Matters," carries the same intentionality through to its language. "We deliberately avoid words like 'efficiency' and 'optimize,' which feel corporate and cold, in favor of language like 'focus on what only you can do' and 'reclaim your time,'" Dunham explained.
The result: 285 documented use cases across every department without compliance exposure or ungoverned sprawl.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The outcome
## From individual productivity to organizational infrastructure
Claude has become embedded across all 16 departments as working infrastructure. HR leads with 21 implemented use cases with a pipeline of 55 more. In practice, automated new hire data eliminates five years of manual copy and pasting from another software tool. A monthly policy review Skill flags compliance deadlines across regions before they're missed. The team built an HR virtual agent deflecting Tier 0 inquiries before they hit the service desk. Non-technical employees created many of the HR use cases, a proof point for the program's broader democratization thesis.
Marketing's story is about execution velocity: 62.5% of submitted use cases are in production, one of the highest conversion rates in the org. Competitive intelligence, SEO optimization, personalized social content at scale, and AI-powered live chat are all live — compressing the cycle from insight to execution across the entire content operation. Perhaps most telling: Enterprise Transformation, a 15-person team of strategic program managers, has Skills creators representing 60% of its licensed users. The people whose job is to drive organizational change have made building with Claude part of how they work.
One example captures what changes when AI tools become broadly accessible. Jamf's AI program team used Claude to build an interactive department scorecard, processing data from Okta, the company's learning management system, usage reports, and Jira into a self-contained HTML dashboard. The alternative would have been an engineering ticket and an estimated two to four weeks of development. Instead, it was built in roughly eight hours and is now reviewed weekly by all 16 department leaders. The scorecard has driven specific decisions: identifying a department with low access despite strong training completion, surfacing a training gap that led to a gamification initiative, and helping redistribute licenses to employees who needed them.
The same kind of time compression shows up on routine drafting, not just bespoke tool-building. "When Jamf changed its hardware refresh cycle policy, the full communications package was drafted, reviewed, and finalized in about four hours," Dunham said. "Previously, that scope would have required two to three business days. The output quality was high enough that the review cycle dropped from three rounds to one."
The adoption pattern has reached employees who were initially skeptical. Jamf's campaign uses a four-persona framework to meet employees at their readiness level; for skeptics, the message is deliberately low-stakes: "You don't have to overhaul anything. Just try automating one thing you'd rather not do." The most common trigger for conversion is communications drafting. Employees who worried Claude would produce generic output changed their position when they saw a colleague use it to produce a strong first draft they could refine in minutes instead of hours. Heavy document loads are a close second: when employees with compliance reviews or policy research saw Claude process a 40-page document in seconds, the conversation shifted quickly.
The pattern extends to building Claude Cowork, enabled across all Claude Enterprise licenses at Jamf since early 2026, which gives non-technical employees a way to build interactive, reusable tools without engineering involvement. "Bespoke dashboard building for a specific question was impossible before," Dunham noted. Jamf's Facilities Director used Claude to create a dashboard that revealed office patterns at each company location, providing context for data-driven facilities decisions. She built it on her own with no technical assistance, the kind of one-off analytical tool that would never have cleared an engineering backlog.
Demand has outpaced supply. The first 1,000 Claude Enterprise licenses were assigned within four weeks. A waitlist of more than 200 employees built up in days. Jamf is now expanding to 2,000 licenses, already past its 2026 goal of 60% active usage across the organization. API-based implementations are underway through Claude on Amazon Bedrock for more deeply embedded use cases, and the 285 use case library serves as a pipeline for identifying which workflows merit deeper integration.
"It's a completely different mindset we're trying to cultivate," Dunham said. "It's not just 'go use a new tool.' It's thinking differently about how you work, and what your time is actually for." The company plans to close the year by asking each team a simple question: what did you free up, and what did you do with it?
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Jetbrains Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/jetbrains-2
Path: 18-Industry-UseCases/jetbrains-2.md
# JetBrains pioneers multi-agent IDE experience with Claude Agent
[Try Claude](https://claude.ai)
*Millions of developers now benefit from the Claude Agent SDK, the same underlying technology that powers Claude Code, natively inside of JetBrains*
JetBrains, the company behind IntelliJ IDEA, PyCharm, and other IDEs trusted by 15+ million developers worldwide, has integrated Claude Agent as their first third-party coding agent available directly inside the IDE—no additional plugins or subscriptions required.
Using Anthropic's Claude Agent SDK—the same technology that powers Claude Code—JetBrains is pioneering an open, multi-agent approach to developer tooling. Claude Agent gives developers frontier agentic coding capabilities within the workflows they already know and love
## The Strategy Move Toward Multi-Agent Choice
Since launching Junie, their first-party coding agent powered by Claude in April 2025, JetBrains observed strong developer demand for an open AI ecosystem. Internal benchmarks consistently showed Claude's superior performance in code generation, documentation, and refactoring tasks. As Claude Code gained traction as a leading standalone agent, the path forward became clear.
"Claude Code has earned broad recognition among professional developers," said Denis Shiryaev, Group Product Manager at JetBrains. "We’re excited to build off Anthropic’s Agent SDK to power our Claude Agent, and to make this natively available to our developers. Developers can now use the power of Claude’s agentic capabilities, the same ones that make Claude Code so effective, to accomplish high-value tasks directly inside Jetbrains. This brings the power of JetBrains and Claude to the next level together.”
The integration aligns with JetBrains' philosophy of leveraging the best innovations, whether developed internally or with Anthropic, to ensure developers have access to best-in-class tools and the power of choice.
## Seamless Integration
Claude Agent is included in the JetBrains AI subscription, at no extra cost, alongside Junie. This unified subscription model eliminates complexity while giving developers flexibility with which agent to use in their work.
Key advantages:
- **Native IDE access:** Claude Agent operates directly within JetBrains' AI Chat interface, accessing IDE functionality through the JetBrains MCP server. Developers can navigate codebases, execute searches, and apply refactorings without switching contexts
- **No deployment overhead:** No separate plugins to install, authentication flows, or standalone tools to manage
- **Unified experience:** All AI assistance appears in a single chat interface via JetBrains AI Assistant, streamlining workflows
## An Open Ecosystem Vision
The Claude Agent integration represents JetBrains' first step toward an open AI ecosystem within their IDEs—giving developers real choice.
"This is just the beginning of opening up our AI ecosystem," Melnikov explained. "Developers will have the freedom to work with various agents, all seamlessly integrated into their IDE. No extra plugins to install. No extra subscriptions to manage."
This approach acknowledges that different developers have different preferences and different tasks may call for different AI capabilities. By supporting multiple agents within a consistent interface, JetBrains lets developers optimize their workflows without sacrificing the integrated experience their IDEs are known for.
## **Build on Claude Code’s Foundation**
By building atop the Claude Agent SDK, JetBrains leverages the same foundational building blocks that make Claude Code effective– context management, file operations, tool calls and code execution–-all now native within the JetBrains IDEs that developers love.
JetBrain's launch of Claude Agent represents more than a product integration. It demonstrates how Claude Code's success can extend into open, multi-agent developer ecosystems. As JetBrains continues expanding their AI ecosystem, they’re taking a leadership role in defining the future of AI-powered software development.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## JetBrains Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/jetbrains
Path: 18-Industry-UseCases/jetbrains.md
# JetBrains builds developer tools with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
Europe
19% improvement
in documentation generation
59% increase
in refactoring success rate
[JetBrains](https://aws.amazon.com/bedrock/claude/), a leader in integrated development environments (IDEs), uses [Claude in Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) for their AI-enhanced development tools, including Junie, their AI coding agent, helping programmers code faster, more accurately, and with greater enjoyment.
According to JetBrains' internal benchmarks, Claude outperforms a popular frontier LLM with:
- 19% better documentation generation (measured by chrF score, which evaluates text similarity and quality)
- 59% increase of user-driven refactoring success on ratio of syntactically correct code
- 53%+ task completion success, placing it among top-tier AI coding agents
## Making development more productive and enjoyable
JetBrains has helped developers work efficiently since 2000. The company's mission is to make the development process more productive and enjoyable by creating tools that understand developers' work and how they write code.
With the emergence of large language models and generative AI, JetBrains saw an opportunity to transform their approach.
## Why JetBrains chose Claude in Amazon Bedrock
After evaluating multiple AI models, JetBrains selected Claude in Amazon Bedrock for its exceptional performance in code-related tasks and the comprehensive benefits of AWS’s fully managed service, Amazon Bedrock.
"Claude consistently outperformed other models in our coding applications," said Vladislav Tankov, AI Director at JetBrains. "When we implemented it for in-editor code generation, we achieved 100% syntactically correct code on multiple datasets—something we hadn't seen with any previous model."
Beyond Claude's capabilities, Amazon Bedrock delivered significant advantages. Amazon Bedrock provides a useful Converse API with minimal customization requirements, creating substantial development efficiencies for JetBrains.
Customer demand also validated their decision. Tankov shared, "Our customers actively requested Claude integration in our AI assistant—some contacted our technical leads directly through LinkedIn."
Through Amazon Bedrock, JetBrains can maximize Claude's capabilities while benefiting from Amazon Web Services’ (AWS) robust and secure infrastructure, creating a foundation for their AI-enhanced development tools and Junie coding agent.
## How Claude enhances traditional development tools
JetBrains integrated Claude into their suite of development tools to power AI-enhanced coding features that deliver significant improvements:
- **Documentation generation** (19% improvement): Claude creates comprehensive, accurate documentation for code.
- **User-driven refactoring** (59% higher success): User-driven refactoring success improved by 59% in terms of generating syntactically correct code, showing that Claude handles developer-requested improvements more reliably.
- **Agentic workflows**: Claude excels in complex scenarios, like applying GraalVM to a Gradle project—a notoriously complex task.
## How Claude powers Junie's agentic capabilities
In January 2025, JetBrains launched Junie, the coding agent, designed to handle tasks of any complexity for developers. With the launch of Junie, JetBrains proposed a new way of working with AI tools in JetBrains IDEs when an agent acts as a collaborator in a project.
While Junie uses multiple AI models, JetBrains depends on Claude for complex coding challenges already saving hours of work for developers. Coupled with the power of JetBrains IDEs, a coding agent powered by trusted LLMs is capable of not only proposing the solutions for the task, but also running and testing the code, exploring the entire project.
Andrew Zakonov, a product leader of Junie by JetBrains explains, “Our philosophy is simple: it’s our job—not developers—to determine which model performs better for a task. The data-driven approach and constant testing and benchmarking ensures Junie’s model choices consistently remain one of top-tier coding agents.”
Junie follows a four-step workflow that balances autonomy of the agent with developer control:
1. **Task assignment**: Developers delegate coding tasks ranging from simple changes to complex features
2. **Project exploration**: Junie analyzes the codebase to understand project context
3. **Solution proposal**: Junie presents a plan for developer review before making changes
4. **Task execution and testing**: Junie implements, tests, and adjusts the code if needed
## Making coding agent a reality for developers and teams
Integrated into JetBrains IDEs, Junie makes coding agents the reality for millions of developers bringing a few advantages to daily development work:
- For new projects, Junie can help minimize "blank page syndrome" by generating initial scaffolding. This helps developers start working faster–without the fear of the blank page when you're not sure where to begin.
- For routine tasks, Junie quickly and efficiently automates repetitive work across multiple files, while developers focus on more creative aspects of development.
- For testing, Junie automatically writes, runs, and corrects tests, streamlining the most tedious part of development.
- Most importantly, Junie enhances creativity by freeing some time or proposing unexpected solutions. Andrew Zakonov explains, "Developers that used Junie before were surprised by Junie's approaches to tasks. These unexpected solutions encourage more experimental thinking in development."
## Reimagining the future of software development
JetBrains sees autonomous coding agents as a new AI tool that complements traditional IDE and can increase end-to-end developer productivity. "We believe coding agents will open two doors," says Zakonov. "First, they multiply development speed and improve code quality. Second, they make coding more pleasant and fun by helping developers find better creative solutions."
Through their collaboration with Anthropic and AWS, JetBrains continues their mission of making development more productive and enjoyable. By deploying Claude within both their IDE features and their groundbreaking Junie agent, JetBrains is helping shape a future where AI and human creativity combine to transform how software is built.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Jumpcut Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/jumpcut
Path: 18-Industry-UseCases/jumpcut.md
# Jumpcut helps Hollywood find the next big script with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Small
Product:
Claude Platform
Location:
North America
35,000+ hours
saved in script reading time
200+ companies
using ScriptSense
Jumpcut uses Claude 3 Opus to save Hollywood studios, agencies, and production companies hundreds of hours on script reviews by generating comprehensive reports that help entertainment teams review more scripts and more writers catch their big break.
## Finding the right script
Each year, hundreds of thousands of screenplays compete for attention from creative executives, agents, managers, and talent. But meticulously analyzing a script takes hours at a time, and many decision makers prioritize reading projects from established writers, leaving most scripts unread and hindering the production of novel ideas from new writers.
Jumpcut offers a radically different approach using generative AI. Its founders have built a product, ScriptSense, to reduce the hours spent analyzing each script so entertainment teams can deeply consider a more diverse array of projects.
Teams upload scripts to ScriptSense to produce comprehensive script coverage on everything from scene summaries to character breakdowns to similar titles—all in seconds. In order to capture the rich stories and unique subtext from each script, the team chose to power ScriptSense with Claude.
> In storytelling, subtext matters. Other foundation models required significant prompt engineering and still weren’t able to capture the nuances of what made a script unique. Claude analyzes scripts more effectively and produces work that sounds more human, all with significantly less prompt work.
— Kartik Hosanagar, Chairman and Founder of Jumpcut
## Evaluating scripts in seconds
Over the course of a 100+ page screenplay, a reader will often encounter multiple storylines, flashbacks, and changing points of view. The story is woven together by lines of dialogue, scene and action descriptions, and transitions. Standard LLM summaries fall short of capturing the nuance and subtext contained in these documents. And it’s these small details that elevate an award-winning screenplay from the rest of the pack.
With ScriptSense, the Jumpcut team built a multi-step, agentic architecture to break a script down into its core components and understand the plot, character, and thematic devices that form the story.
> We ran tests and evaluations across all major foundation models, which revealed that Claude performed best at the summarization and creative analysis subtasks involved in the multi-step script breakdown process. The end result was more context-rich results that help entertainment teams make informed decisions faster.
>
> - Dilip Rajan, Co-Founder and Head of Product of Jumpcut
In addition to high quality, unbiased script coverage, ScriptSense breaks down silos across large teams by indexing all uploaded material and making it easily searchable in a centralized database. When a studio or agent is looking to meet a very specific content mandate, they can easily search across the thousands of scripts that their teams have collected, down to the detail of subgenres, settings, themes, type of characters, or storylines.
## Results with Claude
After integrating Claude, Jumpcut observed a dramatic increase in both the quality of generated script coverage and reported user satisfaction. The coverage started to capture nuances in complex screenplays that were previously being missed—such as certain types of humor, or implied character motivations.
With the increased quality of script coverage, Jumpcut was able to close several key enterprise deals. To date, users at 200+ companies are using ScriptSense and have saved 35,000+ hours in reading scripts to save time in finding their next big hit. As a creative executive at a leading production company put it, “ScriptSense gives me a superpower — it helps me kiss all the toads to find the diamond in the rough”.
Even better, building Claude into ScriptSense was a smooth and straightforward process for Jumpcut. “The workbench in the Anthropic Console made it easy for the team to collaborate, iterate, and test the various prompts involved in the script breakdown process,” says Rajan. “The prompt engineering process was faster than with other LLMs that Jumpcut had previously tested—and the team found Claude to be more responsive to detailed instructions and easier to steer.”
## Related stories
### StubHub transforms live event ticketing with Claude
### Audience Strategies expands the electronic music industry's policy influence with Claude
### Orange localizes manga at an unprecedented scale with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Juno Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/juno
Path: 18-Industry-UseCases/juno.md
# Juno helps people with chronic illness find patterns in their symptoms with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Location:
North America
10% increase in next-day retention
after using Claude for their onboarding flow
100,000 users onboarded
after launching in October 2025
[Juno](https://junocompanion.com/) is an AI health assistant for people living with chronic illness. People talk to it by voice or text about how they're feeling each day, and it draws on the medical history and biometrics they bring in to turn those conversations into symptom patterns and doctor-ready summaries. Its voice and text agents run on Claude. The product took shape during Y Combinator's Spring 2026 batch, when a two-person team had to ship fast.
## With Claude, Juno:
- Increased next-day retention 10% across 4,000 users after using Claude's large context window to process its onboarding flow.
- Lifted first-conversation conversions 3-4% after moving from Claude Sonnet to Claude Opus.
- Built automatic symptom tracking with Claude Haiku to infer severity from how users describe their day.
- Created voice and text agents with access to roughly 50 tools, for tasks like medication tracking and calendar management.
- Onboarded more than 100,000 patients since launching in October, with the app built and maintained by a two-person team using Claude Code.
## The challenge
## Building for a community many tools overlook
The apps built for people with chronic illness can often be thin and fragmented, aimed at what many treat as a niche. "A lot of people treat this as a minority community, when in fact one in three adults live with a chronic condition," said Marshall Gould, co-founder and CEO of Juno.
People with chronic illness often manage several symptoms a day, many of them correlated with environmental factors. Finding what drives a flare-up means tracking everything, and most people won't keep a manual log. They also tend to be less than fully candid with the professionals meant to help them, leaving out what feels embarrassing or beside the point. The people with the most to gain from pattern detection are often the least likely to produce the data that makes it possible.
Gould and his co-founder both live with chronic conditions, and while earning a master's in genomic medicine at Oxford, Gould researched how people with chronic illness use social media. "When people think about chronic illness, they think about someone looking obviously ill," he said. "The reality is many people with a chronic condition look fine on the outside, but it's just a mask for trying to live a normal life.”
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
## The solution
## Reading symptoms in how people talk
To pick a model, Juno's founders ran a head-to-head usability test with 100 people living with chronic illness. Each user asked a real health question, like describing a symptom and asking what to do, then scored how useful each model's answer was. Claude Opus scored highest of the models they tried. Early on, the team relied on a fine-tuned model, but found that prompting Claude, and moving to each newer release, beat what fine-tuning gave them. So they shifted to a system prompt, refining it to roughly 4,000 lines over three to four months to consistently perform well for their users.
The product runs on a mix of Claude models, each doing a different job. Claude Sonnet carries the everyday conversation, the daily check-ins where someone describes how they're feeling. Claude Opus takes the tool calls where accuracy matters most, drawing on the roughly 50 tools the voice and text agents share: a user can tell Juno they have taken their morning medications and have it update the log, ask what they have missed, or, on a low-energy day, have it reshape the calendar around the most important tasks and push the rest to later in the week.
The agents work from the health data each person chooses to share. Users upload their medical history, records, diagnoses, and medications directly into Juno, and the app pulls in data from connected devices and wearables where available. A newly-available Gmail connection lets users import the test results and referral letters buried in their inboxes, and direct integrations with health systems’ electronic records are in development.
Underneath each conversation, Claude Haiku reads the transcript and extracts symptoms and patterns, scoring them on Juno's own severity scale. Someone who mentions their head hurts and wonders whether it's the coffee gets a headache logged with the time and a likely trigger, no form required. Logging a symptom as a five out of ten, with the time and a probable cause, is the kind of structured chore patients tend to abandon. Juno reads it from the conversation instead, learning each person's baseline way of speaking and inferring how bad a day is from the words they use.
The tone is a deliberate choice, too. Because Juno stays non-judgmental, people tell it the things they might hold back from a live conversation, surfacing patterns a clinical intake might miss. The same closeness creates a risk, though. A model that agrees with whatever a user says can also be highly retentive and quietly harmful. "It creates a cascade that's almost limitless," Gould explained.
Juno's prompts draw on motivational theory, guiding people toward their own realizations rather than naming what's wrong. The prompts also rely on Gould's Oxford research showing that people with chronic illness engage roughly eight times more with encouragement and small wins than with negative content. "Our aim isn't to be the nicest chatbot in the world," he said. "It's to create something more actionable, to make people healthier." Juno's semantic analysis shows the pattern: mood often dips over the first few sessions, when Juno isn't simply telling people what they want to hear, then climbs over time.
## Building and testing the app as a team of two
The founders lean on Claude Code and Claude Cowork to move fast. "Being a team of two, you have to be extremely efficient," Gould said. Cowork can take a task like building a pitch deck most of the way to done on its own, and for heavier work the team kicks off large batches of agents, sometimes around 100 at once, to work a complex build in parallel. The front end started in Claude Design, where the team wrote a design.md spec covering fonts, structure, and colors that Claude follows when generating new screens. "We like to give Claude some free rein to experiment with what would be good UX and UI," Gould said, "and then, using our own taste, we make it better." In practice that means letting Claude draft ten layouts before they pick one and refine it by hand.
Mobile testing is the hardest part for a two-person team, with a long list of devices and screen sizes to cover. Juno connects Claude Code through the Model Context Protocol (MCP) to mobile simulators that run in the cloud around the clock. When a bug appears, Claude Code reproduces it across devices, applies a fix, runs CI/CD checks with a Claude Code review, and confirms the fix before it ships.
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
## The outcome
## Higher usability, and users who stay
Since launching in October, Juno has grown to more than 100,000 users, and the founders run five to ten user calls a day to shape what comes next. Half of its users manage more than three conditions at once.
On the first conversation, moving from Claude Sonnet to Claude Opus lifted conversion by 3 to 4%, as new users reached a moment of value sooner. That same move helped retention: once Opus could take in Juno's full onboarding, about 50 slides of personal history, through its large context window in one pass, next-day retention rose by 10%. "The more that you do, the less useful the app becomes," Gould said. A generalist app can only stretch so far, which is why Juno is moving toward generative UI that reshapes itself per condition: a period-tracking section for endometriosis, live blood pressure tied to energy for POTS.
The larger goal is diagnosis. "The one thing every person with a chronic illness has in common is that they were once undiagnosed," Gould said. By Juno's own figures, getting that diagnosis in the U.S. is often slow and expensive, on the order of \$30,000 per patient. For rare conditions, the path is longest: studies have found it takes an average of 7.6 years in the U.S. to reach a correct diagnosis, through visits to as many as eight physicians and two to three misdiagnoses along the way. By structuring a long medical history, lab results, and daily conversation into something a doctor can read in a page, Juno wants to compress that. "We want to take the average time to diagnosis from 7.6 years down to just a couple of months," Gould said, "if not days."
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Kai Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/kai
Path: 18-Industry-UseCases/kai.md
# Kai delivers preemptive exposure management with Claude
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Startup
Product:
Claude Platform
Partner:
AWS
Location:
North America
99.5% of 2.5 million software composition analysis findings eliminated
as false positives, with true findings auto-remediated
Investigated and triaged 250 million vulnerabilities
surfaced by enterprise scanners in 20 hours, eliminating 83% as benign and triggering auto-remediation for the exploitable findings
AI has made attackers fast: the window between a vulnerability's discovery and its exploitation has shrunk from weeks to hours, and sometimes minutes. Defenders, meanwhile, face more findings than any human team can investigate. [Kai](https://www.kai.security/) is a cybersecurity company with an AI-native platform for autonomous defense. Using Claude as the analysis layer, the platform autonomously investigates, triages, and remediates security findings across application security, enterprise and infrastructure.
## With Claude, Kai:
- Investigated and triaged 250 million vulnerabilities surfaced by enterprise scanners in 20 hours, eliminating 83% as benign and triggering auto-remediation for the exploitable findings
- Eliminated 99.5% of false positives across 2.5 million findings from Software Composition Analysis (SCA) of 5,000 container images within one hour, saving 3 million hours annually
- Reduced zero-day and supply-chain attack response from days or weeks to a few minutes, with all affected assets identified, mitigation steps generated, and threat hunting launched autonomously
## The challenge
## A human-led process built for a threat environment that no longer exists
Inside a large enterprise, security scanners never stop producing findings, and every finding waits on a human security team to investigate it. "A skilled security analyst can thoroughly investigate 10 to 20 vulnerabilities per day," said Damiano Bolzoni, Kai's co-founder and CTO. "Our customers were sitting on millions of findings." AI-enabled attackers are moving faster than human defenders can resolve their backlog, creating an exploitable time gap that is structurally impossible to close with human-led workflows alone.
The industry's answer to that backlog is Continuous Threat Exposure Management, or CTEM, a process of identifying, prioritizing, validating, and remediating exposures. The process was designed to close the gap, but was also designed to be executed by humans. Every phase that depends on human investigation or coordination becomes a bottleneck. The vulnerability stays exploitable for as long as the cycle is stalled, and a process measured in weeks never catches up to attackers who move in hours.
Kai's goal was to run every phase of that cycle autonomously, as fast as attackers move and as accurately as a senior analyst. The obstacle was distilling intelligence from unstructured data at scale. That intelligence informs how inputs are selected and enriched, how context is gathered and applied across millions of findings, and how outputs translate directly into remediation plans and mitigating detection rules. Kai needed a model that could produce analyst-grade intelligence from that data, across millions of signals, without sacrificing the accuracy that makes the output actionable.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The solution
## Selecting Claude as the analysis layer
Kai's founding bet was that defending against AI-enabled attacks required collapsing and replacing the fragmented stack of security tools rather than adding AI on top of it. "When the foundation is fragmented, AI makes fragments faster," Bolzoni explained. "It does not close the gaps between them."
Many security platforms carry the weight of architecture decisions made before the AI era. "For us, there was no before," Bolzoni said. "Kai was conceived and built at a moment when Claude and frontier models already existed."
That put the weight on model selection. At Kai's scale a single model error does not stay contained; it propagates through the pipeline, leaving a real vulnerability unremediated or an asset misattributed. The bar, Bolzoni added, was commercial as much as technical: “The CISOs we spoke with were not going to act autonomously on findings from a system that could not function at the level of their best analysts,” Bolzoni said.
To find the right model, the team ran side-by-side tests against representative CTEM tasks, measuring extraction accuracy, schema compliance, hallucination rate, latency, cost, and how much human cleanup each result required. “What stood out about Claude was its consistency,” Bolzoni said. "The combination of analysis, depth, and instruction-following held up across the volume and variety of inputs our customers bring to the platform every day."
Trust shaped the access path as much as the model choice. Kai builds for Fortune 500 and Global 2000 enterprises, and the vulnerability data, asset metadata, and environment context those customers put into the platform come with hard requirements about where it goes and who can access it. "For a security platform handling sensitive data at the scale Kai handles it, the access path to the model is not an implementation detail," Bolzoni noted. "It is a security decision in its own right." Kai's decision was Amazon Bedrock.
"Bedrock gave us the access controls, monitoring, and compliance framework that made autonomous execution at enterprise scale something our customers could approve, not just evaluate," Bolzoni said. The setup paid off in the evaluation itself: with identity, access control, and logging patterns already in place, the team spent its time testing model quality against real workflows rather than on procurement and security setup. Consolidation mattered too. "Using fewer vendors means leaner infrastructure and tighter control over how customer data is handled," he added.
## An AI-native platform for autonomous defense
Kai built an AI-native platform to run the entire exposure management cycle. The platform autonomously pulls from scanners, logs, asset inventories, and threat feeds, and multiple investigative agents correlate that data, separating true exposures from noise. Kai then scores severity in the context of the environment, assessing network reachability, vulnerability chaining, and real-world exploitability so the issues that matter surface first. Validated exposures get remediation plans routed to the responsible owner, with ticketing and verification built into the pipeline.
At the core of the architecture is a harness: a layer of deterministic algorithms that ingests, cleanses, deduplicates, validates, and chunks raw security data before any of it reaches the model. Claude then analyzes inconsistent findings and extracts insights from unstructured data. Kai routes that work across Claude Sonnet and Opus models, applying the one best suited to each task. "We implemented Claude, and LLMs in general, as a fully autonomous system rather than as a chatbot," Bolzoni said. "That allowed us to use LLMs in sensitive and complex workflows while keeping control, auditability, and reliability."
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## Preemptive exposure management
For one Global 1000 company, the numbers were straightforward: Kai processed 2.5 million Software Composition Analysis (SCA) findings from 5,000 images in under an hour with 99.5% eliminated as false positives. The triage work Kai absorbed saved roughly 3 million engineering and security hours annually. When threat intelligence identified a new supply chain attack, Kai delivered a remediation solution within minutes.
The remediation side is where Kai’s ability to preempt attacks becomes concrete for engineers. For validated findings, Kai generates least-invasive auto-remediation, resolving dependencies upstream and downstream so a fix would not introduce a breaking change. "Engineers do not receive a vulnerability report and a problem to solve," Bolzoni said. "For AppSec findings, they receive commit-ready fixes with the dependency analysis already done. What remained was the work that actually requires human judgment."
## Looking ahead
Kai's architecture is designed so that as frontier models advance, its capabilities advance with them. “Kai's roadmap expands autonomous defense beyond the CTEM cycle, into domains where the intelligence Kai has already built creates a direct path to deeper, more specialized coverage,” said Galina Antova, co-founder and CEO. "Frontier model advances are accelerating what is possible faster than we anticipated when we started building."
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### How Artemis helps security teams cut incident resolution time by 96%
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Kindora Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/kindora
Path: 18-Industry-UseCases/kindora.md
# How a philanthropy veteran built an AI fundraising tool for nonprofits with Claude Code
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Platform](https://claude.com/platform/api)
Location:
North America
328 nonprofits on the platform
within months of beta launch
Prototype approach raised \$100,000 in year one
8 grants from mostly cold outreach for co-founder’s nonprofit
The first challenge for a small nonprofit raising money is figuring out which funders to approach. The tools that exist are often expensive and blunt, returning thousands of potential matches that a small team has no capacity to evaluate. [Kindora](https://www.kindora.co/), co-founded by Justin Steele, uses Claude to build AI-powered prospecting that evaluates funder fit the way a program officer would, filtering thousands of matches down to the few worth pursuing. Kindora’s MCP connector lets nonprofits access its prospecting tools directly within Claude.
### With Claude, Kindora:
- Attracted 328 nonprofits within months of beta launch
- 2x in monthly signup growth from January through March 2026
- Moved from working prototype to launched beta in weeks after adopting Claude Code, pushing 10x the code output
- Grew out of a prospecting approach that raised \$100,000 for co-founder Steele’s own nonprofit, landing eight grants through mostly cold outreach
## The challenge
### Small nonprofits can’t find the right funders
Steele spent a decade at a major tech company leading one of its largest philanthropy teams, overseeing nearly \$700M in total giving across the Americas. He knows the funder side of the equation well: program officers have specific priorities, and as Steele described it, they only "want to talk to you if you’re in my area of interest." Broad outreach rarely leads anywhere.
In 2024 when Steele co-founded Outdoorithm Collective, a nonprofit connecting urban families with nature experiences, he found himself on the other side of the table with \$30,000 in the bank, dwindling fast, and hundreds of families waiting to go on trips. He went looking for prospecting tools and found them either prohibitively expensive or unhelpful. One platform he paid \$4,000 for returned 3,000 matches with no meaningful filtering. "Structuring unstructured information is AI’s superpower," Steele said. "How are you not using these models to make these matches?"
Kindora MCP Connector
Kindora’s MCP connector lets nonprofits access its prospecting tools directly within Claude.
[Read more](https://claude.ai/directory/connectors/kindora-funder-discovery)
## The solution
### From personal script to product with Claude Code
Steele decided to start building his own solution. Using Claude Sonnet to write the code, he built a Python prototype that eliminated 90% of 3,000 funder matches as poor fits, narrowing the list to about 75 worth pursuing. He and Sally, his wife and the nonprofit’s co-founder, applied to every one and landed eight grants totaling \$100,000 in the first year, most through cold outreach, funding the trips families were already waiting for.
The prospecting approach worked well enough that other nonprofit leaders started asking Steele to run matches for them. He realized this could be a product for the thousands of small and mid-sized nonprofits that can’t afford enterprise prospecting tools or the staff to run them.
Steele and his co-founder Karibu Nyaggah, a business school classmate of 25 years, started building Kindora in April 2025. They hired a developer to help move the prototype toward a real product. In July 2025, Steele tried Claude Code, and the pace changed.
"It just changed everything," Steele said. "We pushed 10 times more code than before, with fewer errors." Kindora launched its beta in August, and 50 nonprofits signed up in the first week. By the end of the beta period that fall, 200 had joined the platform.
### Shipping features as fast as users can request them
Kindora runs three Claude models matched to different jobs inside the live product. Claude Sonnet 4.6 powers the AI assistant, writes funder outreach, generates deep-research briefs on prospective funders, and drives the agentic deep-search feature that autonomously scores new funder matches. Haiku 4.5 handles the behind-the-scenes batch processing where speed and cost matter: classifying user intent, scoring thousands of matches during discovery, and powering the free-tier public grant critique tool. Opus 4.6 generates newsletter content where narrative quality is the priority.
Steele’s background is in chemical engineering and philanthropy, not software development. Claude Code closed that gap. Since December, he has handled all of Kindora’s development himself through Claude Code, shipping the product’s full feature set based directly on what users ask for. One of those requests came from Briana Baker, a founder in one of Kindora’s accelerator cohorts, who wanted to teach young people how to do fundraising pitches. That evening, Steele sat down with Claude Code at 9 PM. By 1:30 AM, he had a working interactive voice tool that acts as a program officer, asks challenging questions, and then uses Claude to analyze the transcript against a nonprofit sales training curriculum.
"I couldn’t sleep because I was so excited," Steele said. He tested it himself, practicing a pitch to a real foundation. The voice tool pushed back on his nonprofit being early-stage, asked about impact measurement, and flagged where he had waited too long to lean into storytelling. The next morning, he showed it to the accelerator cohort and it was ready to use.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## The outcome
## 328 nonprofits and a growing roadmap
Kindora now has 328 nonprofits on its platform, with monthly signups roughly doubling from January through March 2026. The company has been accepted into three accelerators: AWS/Deloitte Social Entrepreneur Accelerator, Blackbaud Social Good Startup Program, and Camelback Ventures, with Camelback providing a \$50,000 SAFE Note investment.
Steele has also started using the platform to expand beyond grant prospecting. In March, Kindora piloted an individual donor engagement feature with Outdoorithm Collective. The tool assessed who in the founders’ network to target, and Claude generated the campaign outreach, raising \$101,000 in a single month.
For Steele, the broader significance is about who gets to build technology. He has a chemical engineering degree, but he had never built web applications before starting to code with AI tools a few years ago. Claude Code made it possible for someone with deep domain expertise in philanthropy to build a product that serves that community directly. "If you have a little bit of computational thinking mindset, you can do this," he said.
The social impact sector, Steele argues, has the most to gain from AI but has been the slowest to engage. Kindora’s roadmap keeps expanding based on what nonprofit users ask for, and Steele sees the current moment as urgent. "There’s such a unique opportunity right now for people who understand their problem space, who understand their communities," he said. "The people who are closest to the problem have the best solutions. This window won’t be open forever."
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Kodif Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/kodif
Path: 18-Industry-UseCases/kodif.md
# Kodif transforms customer support into a revenue center with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
Europe
90% automation
for Trust Wallet crypto support
65-75% automation
across diverse client implementations
## Kodif transforms customer support into a revenue center with Claude in Amazon Bedrock
Kodif, a customer support automation platform founded by a former Uber engineering leader, uses [Claude in Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) to power AI agents that automate up to 90% of support tickets while turning traditional cost centers into revenue sources and business intelligence.
With Claude, Kodif:
- Automates 65% of Dollar Shave Club's support tickets
- Achieves 90% automation for Trust Wallet's crypto support
- Automates 75% of tickets for Halo Collar
- Drives increased revenue through intelligent cancellation flows
## From cost center to strategic asset
Kodif's founders recognized that companies viewed customer support primarily as a cost burden, defaulting to hiring more agents instead of investing in technology. Drawing from their experience building Uber's customer service automation platform, which saved the company an estimated \$5-6 billion annually, they saw an opportunity to use AI to transform support from a necessary expense into a strategic asset. "Most companies consider customer support a necessary evil and try to solve challenges by throwing more people at the problem rather than investing in technology," said Chyngyz Dzhumanazarov, co-founder and CEO at Kodif.
## Why Kodif chose Claude in Amazon Bedrock
After evaluating multiple AI models and seeing mixed results, Kodif selected Claude for its superior accuracy and deployment flexibility in Amazon Bedrock. Their early experiments showed the limitations of traditional machine learning approaches. In one case, two PhD data scientists spent a month building a ticket classification system that could be matched or exceeded by Claude with minimal engineering effort.
"Claude 3.5 Sonnet delivers the best accuracy, which is crucial for our highly sensitive use cases like refunds and cancellations," said Dzhumanazarov. The implementation in Amazon Bedrock proved straightforward, requiring minimal engineering resources. "It's just as easy as hitting the API," noted Dzhumanazarov.
Engineers particularly valued Claude's prompt improvement capabilities, which help optimize and refine prompts automatically. As their engineering team noted, Claude can even recommend improvements to prompts, pushing quality to the next level. Beyond accuracy, Claude's ability to understand and maintain brand voice through customizable personas set it apart. Instead of using simple presets like "friendly" or "supportive," companies can provide detailed brand instructions to ensure consistent communication.
The security and reliability of Claude in Amazon Bedrock proved essential for serving clients in industries where data protection is paramount. Amazon Bedrock's infrastructure also enables Kodif to rapidly test and implement new Claude models as they're released, ensuring their platform always leverages the latest AI capabilities.
## How Claude powers intelligent customer service
Kodif leverages Claude in three key ways:
To start, Claude powers autonomous customer service agents handling complex workflows like refunds and cancellations. Support teams can build automations using natural language instructions that interact with multiple tools like Shopify while maintaining consistent brand voice. Each automation includes detailed reasoning for decisions, making AI actions transparent and debuggable.
In addition, Claude enhances agent productivity by analyzing incoming tickets, understanding customer intent, and leveraging knowledge base articles to generate responses. The system incorporates context from previous tickets and relevant documentation to ensure comprehensive responses.
Finally, Claude transforms unstructured customer support data into actionable business intelligence. Claude analyzes ticket content to identify trends, group similar issues into buckets, and surface emerging problems. This helps support leaders understand real-time patterns and share valuable insights with other departments, bridging the gap between customer issues and broader business decisions. Support tickets become a window into operational, product, and business challenges that need attention.
## Transforming support into a strategic advantage
Kodif's platform has delivered exceptional results across industries. Trust Wallet automated 90% of their crypto support tickets, while Dollar Shave Club achieved 75% automation.
The platform goes beyond automation by turning support interactions into revenue opportunities. For example, when Fellow implemented Kodif's AI-powered cancellation flow, they found that the streamlined cancellation process actually led to increased revenue - when customers initiated a cancellation, they often realized they had forgotten to add items to their order, and the easy modification process encouraged them to add more products instead of canceling, ultimately increasing overall order values.
"There's no such thing as customer service data. Customer service data is a mirror reflecting the state of your whole business. Support ticket data contains invaluable insights into what's happening across the business. We're changing the narrative that customer support can be more than a cost center—it can be a source of insights and revenue," said Dzhumanazarov.
## Building the future of AI-enhanced customer service
Kodif sees AI fundamentally transforming how customer service teams operate. Dzhumanazarov noted, "In the next few years, AI agents will handle most support work, with humans shifting to an oversight role managing these systems.”
The company emphasizes building explainable interfaces for human operators to understand and monitor AI decisions. Kodif shows detailed reasoning for every AI action, enabling support teams to debug issues and improve their knowledge base in real time. This transparency transforms support agents from repetitive task handlers into strategic operators who enhance AI systems while focusing on complex customer needs.
"Every company is a customer experience company," said Dzhumanazarov. "We're building for the best companies to have personalized conversations with their customers, with an interface that makes it easy for humans to manage these AI agents. We don't want to eliminate customer service jobs—we want to elevate them." With Anthropic and AWS, Kodif aims to transform customer support from a cost center into a strategic driver of business value, empowering teams to deliver exceptional experiences at scale.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Law&Company Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/law-and-company
Path: 18-Industry-UseCases/law-and-company.md
# Law&Company transforms legal services in South Korea with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
6,000 users
20% of South Korean practicing lawyers
60.2%
free-to-paid conversion rate
Law&Company uses Claude to power SuperLawyer, South Korea's first AI legal assistant that helps lawyers reduce time spent on legal research and document preparation while maintaining high accuracy for sensitive legal work.
With Claude, Law&Company:
- Attracted 6,000 users—20% of South Korean Practicing lawyers—within 180 days
- Achieved a 60.2% free-to-paid conversion rate and a 79.1% second-month retention
- Helped lawyers increase efficiency 1.7x, saving 25 minutes per hour of work
- Enabled legal teams to save over 2.3 million collective work hours in the first 180 days
## Addressing inefficiencies in legal services
The legal industry faces the challenge of handling complex cases while managing routine document preparation and research. In South Korea's legal sector, lawyers struggle to balance client meetings and court appearances with time-consuming documentation tasks. For many firms, a single case requires hours of research and document preparation, creating bottlenecks that limit their ability to serve more clients.
Law&Company recognized that AI could transform workflows while maintaining the high standards of accuracy essential in legal work. Their goal was to help legal professionals focus on high-value tasks by automating routine document work without compromising the precision required in legal services.
## Why Law&Company chose Claude
After evaluating multiple AI models, Law&Company selected Claude for its superior performance in Korean legal documentation and robust technical capabilities. "Claude demonstrates exceptional capabilities in generating Korean legal documents. Its advanced knowledge and understanding of legal matters, combined with extensive training in Korean enables it to outperform other models in producing high-quality legal writing," said Bon-hwan Kim, CEO of Law&Company.
Claude's ability to minimize AI hallucination was crucial for handling citizens' fundamental rights. Law&Company implemented a sophisticated Retrieval Augmented Generation (RAG) system that allows Claude to reference relevant legal data before responding. Claude's function-calling capabilities help organize information in the needed sequence for each unique user request.
## How Claude powers SuperLawyer
Law&Company built a flexible architecture for SuperLawyer that could accommodate various AI models while enabling easy updates to system prompts and experiments with diverse data implementations. While the initial architecture development required significant effort, implementing Claude within this framework proved straightforward. The team continues to fine-tune Claude's system prompts to optimize performance according to their standards.
SuperLawyer uses Claude to streamline key aspects of legal work:
- Legal research and precedent analysis
- Document drafting and creation
- Case law summarization
- Document-based conversation
- Regulatory compliance checking
The platform initially faced scaling challenges as user numbers surged, requiring an expansion of API usage limits. However, with support from Anthropic's customer service team, they quickly resolved these issues to maintain service reliability.
## Delivering measurable impact
The success of SuperLawyer demonstrates AI's potential in legal services. Survey results show 92.5% of users saved time, with 46.8% saving over 30 minutes per hour of work. Additionally, 70% reported cost savings, with 30% noting a "meaningful reduction in costs."
The impact extends far beyond simple time savings. A partner attorney with 15 years of experience said, "Tasks that used to take 3 hours to 2 days now take minutes, allowing me to devote more time to high-priority tasks." For independent lawyers, the impact is even more dramatic. One solo practitioner explained, "SuperLawyer enables the modularization of case handling—it's like how a single developer using Claude can be as effective as a team of 10 junior developers."
Recent improvements, including the adoption of Claude 3.5 Sonnet, have reduced response times by over 40% while maintaining high accuracy. This upgrade allows Law&Company to better serve their rapidly growing user base.
## The future of AI in legal services
Law&Company sees AI as key to democratizing legal services in South Korea. Building on SuperLawyer's success, they plan to extend Claude's capabilities across their product suite, including LawTalk, their premier legal portal with 1.3 million monthly visitors, and Big Case, their comprehensive legal information service.
Law&Company secured an exclusive supply contract with Park Young Sa, South Korea's leading legal publishing house, to enhance their AI capabilities. This partnership will improve response quality and reliability by leveraging expert legal content. Furthermore, Law&Company is focused on rapidly advancing their service to reduce AI hallucination. Recently, They've implemented a citation appropriateness evaluation feature to mitigate hallucination.
"We believe that introducing generative AI technology to provide essential and valuable solutions within the actual workflows of legal professionals will naturally enhance consumer convenience," said Kim. Through their expanding partnership with Anthropic, Law&Company aims to innovate in legal technology while maintaining their commitment to accuracy and efficiency in legal services.
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Lazy AI Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lazy-ai
Path: 18-Industry-UseCases/lazy-ai.md
# Lazy AI speeds up internal software development for businesses who are adopting AI software with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
51% reduction
in code requiring multiple fixes
73% success rate
for first-attempt implementation
Lazy AI uses Claude to lower the barrier to entry for web development by automating tasks like cloud deployment, enabling users to build apps through conversational prompts.
With Claude, Lazy AI sees the following improvements:
- 51% reduction in code requiring multiple fixes
- 73% success rate for first-attempt feature implementation
- 64% accuracy in generating syntactically correct JavaScript code
## Making software development more accessible
Traditionally, professional web development often required formal training and coding experience. Lazy AI saw an opportunity to make app creation more accessible to a broader audience, including those with limited technical skills. As Peter Szalontay, Co-Founder & CEO at Lazy AI, says, "We wanted to create a global community where building software is fun and accessible. Whether users want to experiment, create for fun, learn, or—as we ourselves do—use these skills for business, Lazy AI is the perfect playground.”
The challenge was to create a platform to automate complex tasks like cloud deployment and code generation, enabling users to build functional web applications through simple conversational prompts. This would open up development to new audiences and allow experienced developers to focus on more complex, high-value tasks.
## Better code generation with Claude
Lazy AI integrated Claude into their platform, leveraging Claude 3.5 Sonnet's advanced capabilities for coding tasks. This integration allowed Lazy AI to:
- Generate full-stack web apps from user prompts
- Automate cloud deployment processes
- Improve code quality and reduce errors
Szalontay says, "We believe that the best way to learn is through fun passion projects. What we think of as fun or as a personal project can often lead to innovation, and many fun projects can turn into successful businesses.”
## Transforming the development landscape
Claude's integration into Lazy AI's platform has produced impressive results. With Claude's capabilities, Lazy AI has reduced code generation that requires multiple rounds of fixes by 51%, streamlining development workflows and improving efficiency. The platform now boasts a 73% success rate for first-attempt feature implementation, allowing faster idea realization with fewer iterations. Additionally, the accuracy in generating syntactically correct JavaScript code has risen to 64%, providing a more reliable foundation for web applications.
Szalontay explains, "Today, we’ve made it possible for anyone to create and deploy full stack web applications." This democratization of web development has led to the creation of diverse applications, from WhatsApp reminder bots to AI image generators and custom search engines. Notably, Lazy AI has used its own platform to build and maintain its website and internal tools, showcasing the power and versatility of their AI-driven development approach.
The impact extends beyond individual developers to entire organizations. With Lazy AI, business teams can modify and tailor systems to their needs without relying heavily on engineering resources. Szalontay notes, "As a product manager, I didn't have time to relearn how to code. Now I’m able to independently prototype my software projects without bugging our engineers. I've built personal projects and even a large part of Lazy AI was built on Lazy AI!” This enables business teams to modify and tailor systems to their needs without relying heavily on engineering resources.
## Expanding AI-assisted Coding
As Lazy AI looks to the future, their vision extends beyond just making coding accessible. They're pioneering a new paradigm in software development, where AI collaborates with humans of all skill levels. “We’re leading the way towards more creative coding experiences, more powerful LLM abilities and community features that make building software fun for all.” Szalontay explains, “With Claude, the future of Lazy AI is brighter!”
Lazy AI is poised to unlock new levels of creativity and innovation. The goal isn't just to lower barriers, but to eliminate them, fostering a global community where anyone can bring their digital ideas to life. Szalontay says, "With Claude powering our code generation, we’re opening up a new world of possibilities in software creation."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## League Q&A | Claude Enterprise | Claude by Anthropic
Source: https://www.claude.com/customers/league-qa
Path: 18-Industry-UseCases/league-qa.md
# How League went all in on Claude in a regulated industry
[Try Claude](https://claude.ai)
Industry:
Healthcare
Company size:
Medium
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
98% Claude adoption,
up from 80% when League's company-wide rollout began
Under a quarter
for a 12-year-old regulated healthcare company to go company-wide on Claude Enterprise
Case Study: League
League cuts product development cycle times in half with Claude
[Read more](league.md)
[League](https://league.com/) has spent almost 12 years building software for health plans and providers. They work in an industry where new tools typically wait weeks to get off the ground, yet roughly 98% of League's code is AI-authored. We asked CEO and Co-founder Dan Galperin, SVP of Data and AI Engineering Jordan Christensen, and AVP of AI Transformation Signy Roland how they move this fast in a highly regulated industry.
## Anthropic: Why did you choose Claude, and what stands out to you about its frontier capabilities?
**Dan Galperin, League:** What Anthropic has built covers the whole arc of the work in healthcare tech: research, brainstorming, execution, validation, design, security, and more, all in one place, end to end. And it’s connected to the dozens of other tools we already use every day using MCP. Claude also keeps shipping features before we even know we want them. Our engineers, and everyone else, spend their time on harder problems now because we trust Claude with the execution. That has taken us further and faster than we expected.
## Anthropic: What's the hardest problem your engineering team has handed Claude, and what was the outcome?
**Galperin:** We build AI agents into the member experiences we ship, and an internal system scores how well each one performs. When one agent scores badly, though, improving it means an engineer rewriting the prompt by hand and guessing. The score tells you if something is off, but it doesn't tell you how to fix it. Our team set out to close that loop and build something with Claude that reads the scores and rewrites the prompt itself. That is not a feature. It is a small machine-learning system: it has to turn a critique of a bad answer into an actual edit, it has to be stopped from writing a prompt that aces the test cases but fails on real work, and it spans four codebases in two languages.
First came an exploratory session with Fable running parallel agents to work out what to build. That session produced the biggest transcript anyone at League has on disk. Then came the implementation, deliberately broken into eight stacked pull requests so each layer could be reviewed on its own instead of landing as one unreviewable blob. All eight merged, roughly 48,000 lines across 271 files. The manual guesswork was gone: a failing agent now gets its prompt rewritten automatically. And in that early exploration, Claude arrived at an approach matching GEPA, a published prompt-evolution technique nobody had pointed it to, then ran the check that confirmed the two were the same.
## Anthropic: One of your engineers recently shared a picture of a workflow running 50 parallel agents. What keeps that work on Claude?
**Jordan Christensen, League:** I use other agentic coding systems and platforms as well, and I always just keep coming back to the trust. With Claude, I know it's going to do the thing that I need done. As I give it harder problems, it keeps handling them. That's the whole reason you can run fifty agents at once on one problem. Our engineers do that through Swarm, our own orchestration layer built on Claude Code. Each agent takes a real piece of the build, writes the code, runs the tests, and opens a pull request. Nobody is watching them work, and nobody needs to, because none of it ships until an engineer reviews it and signs off.
The ceiling also keeps moving. Every release I've picked up has let me hand off something I was still doing by hand a month before that. The question we're asking now is how ambitious we can be, while keeping the level of safety and security our industry requires.
## Anthropic: Did you run an evaluation against what you were already using?
**Signy Roland, League:** There was no eval. After Opus 4.5 came out in December, we just realized we needed to have it, and we were willing to commit to a minimum spend, which we blew through very quickly. It was just a matter of getting it into people's hands and making sure they were actually using it. This was the one we knew was going to make a huge difference this year.
**Galperin:** What was released in December was a massive step function in the ability to agentically create and solve problems. I showed up at our company conference in January and said that by mid-year I expected everyone on our team to be a manager of agents. It happened much sooner than that, around March.
## Anthropic: What changed for the people who don't write code?
**Roland:** For the teams that aren't coders or engineers, they went from AI telling them how to do something to AI just doing it. Our finance team is the clearest example. They now have more than 60 automated processes for month-end, quarter-end, and payroll, work that all used to be handled manually. The earlier tools we had tried could set up the plan or tell you which formula to use in a spreadsheet. Doing the work itself was the part only Claude unlocked, and it has been a big eye-opener for everyone. I am someone with zero computer engineering background, and even I have opened a pull request.
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
## Anthropic: How far does that go across the rest of the company?
**Roland:** Everyone's roles are blurring. Infrastructure teams like compliance, legal and finance are now coding, along with our COO. We are also all designing with Claude Design. Getting ready for our all-hands used to mean setting aside hours or days just to make slides. Now the content for our weekly town hall and company conference come out of Claude Design, with our own design system and branding built in, so we are not spending hours polishing decks anymore. That’s just one example. Nothing feels intimidating now. There is a lot of work I used to procrastinate on that today I just get Claude to do a first draft.
## Anthropic: How do you square all of that speed with healthcare's regulators, and where does it go from here?
**Galperin:** Security is the first question on everything we do, and Anthropic clearly treats it the same way. The controls reflect that: we can tier model access, manage which connectors are available and to whom, and set the boundaries we need. Claude Security itself has been excellent. The spend and usage transparency is the best we have seen in this market. Most importantly, Anthropic already understands what it takes to operate in a regulated industry, and that shows up in how they build. What it adds up to is that our whole R&D process now runs on what we call bets: a small team takes two or three weeks to build out an ambitious idea we would previously have ruled out as taking too long, and comes back with a working prototype we can put in front of the market. The cycle is insanely fast, and our ability to experiment and execute on those bets is phenomenal.
## Related stories
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
### A conversation with Seth Hain about Epic’s internal AI adoption
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## League Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/league
Path: 18-Industry-UseCases/league.md
# League cuts product development cycle times in half with Claude
[Try Claude](https://claude.ai)
Industry:
Healthcare
Company size:
Medium
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
Cycle times cut in half
from idea through pull request across League's product organization
98% Claude adoption,
up from 80% when League's company-wide rollout began
[League](https://league.com/) builds the consumer health experiences that health plans and providers put in front of their members. Over the past six months, the company has rebuilt itself around Claude: development cycle times are down by half, 98% adoption of AI tools, and processes from engineering to finance run on agents.
## With Claude, League:
- Cut product development cycle times in half, from idea through pull request
- 98% adoption of Claude, up from ~80% when the company-wide rollout began in March 2026
- Reduced vendor security risk assessments from multiple weeks to 15 minutes, with 49 of the last 53 validated as safe by Claude, and then signed off by a human.
- Runs overnight autonomous coding sessions through Swarm, League's internal orchestration tool built on Claude Code
- Delivered a customer implementation two months ahead of schedule
- Automated more than 60 finance processes, built largely by the finance team itself
- Stood up the security foundation for company-wide AI access in under a quarter
## The challenge
## Finding efficiency in a regulated industry
League has spent almost 12 years building digital health experiences for organizations that answer to regulators: benefits navigation, care programs, and member apps that run on protected health information. Every new tool clears a high compliance bar before touching real work, which kept AI adoption cautious even as employees gained access to AI assistants. "We had those tools, and it was creating tiny little pockets of efficiency for people in their day-to-day," said Signy Roland, AVP of AI Transformation at League. "But it wasn't transformational by any means."
Security reviews backed up about three weeks. Customer implementations ran on traditional healthcare timelines. League saw the market was headed towards agentic member experiences and knew that traditional software approaches would no longer be viable.
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
## The solution
## A company-wide commitment instead of a formal evaluation
That changed in December, when a new generation of Claude models arrived. Teams already experimenting saw a step change in what agents could carry, and leadership made a call that cut against enterprise habit. The usual enterprise move is a formal head-to-head evaluation, weeks of pitting tools against each other before committing. League decided to skip it. "The pace of change is so fast that your bake-off is going to be wrong as soon as you finish the bake-off," explained Jordan Christensen, SVP, Data and AI Engineering. "We'd rather pick the direction we believe in and go deep."
New releases keep proving the point. "I went into Fable the day it came out and started using it, and I was unlocked even further," Christensen said of Claude Fable 5. "Anthropic keeps delivering and keeps opening up these new things. It was really changing the way that I was working."
League signed its Claude Enterprise agreement on a Friday and had the whole company live by Monday. The security work took longer, about a quarter. Patient data is kept in a separate environment that Claude does not have access to, and League placed strict limits on what agents could do as controls were put in place. "We're a company that's been around for almost 12 years, and it took us less than a quarter to stand up all of the security things we needed to become AI-native," Roland said.
## Shipping to production in 48 hours
The forcing function came in March: a 48-hour company event League named the Accelatron. "It was not a hackathon," said Dan Galperin, CTO and co-founder. "The brief was: go into your backlogs, take real problems, and see if you can get from the backlog to production in 48 hours." Teams shipped real fixes and features that week, and the event set the expectation: this is the new normal speed.
Two-week sprints gave way to micro-sprints: pods of three or four people scoping, building, and landing production-ready code behind a feature flag in a single sitting. "What we would have called two weeks of scope, we now practice doing in three hours," Galperin added. For larger builds, engineers turn to Swarm, League's internal orchestration tool built on the Claude Platform. A lead agent breaks the work down and spawns a team of agents to execute it in parallel, running overnight. An engineer reviews the work the next morning. To prevent review from becoming the bottleneck, a principal engineer built a Claude-based bot that triages every pull request by the scale of the change and the risk.
15 minutes
for a Claude skill to complete vendor security risk assessments, down from weeks
## The outcome
## Everyone becomes a product developer
Adoption outside engineering didn't need a mandate. League's chief operating officer scheduled Claude to run tasks overnight, and when the results started appearing in Slack, the most common reply was a request for access. The finance team has since automated more than 60 of its own processes. A designer who kept spotting UI bugs mentioned never having opened a pull request; the answer was to ask Claude to open one, and designers now ship fixes directly. "The walls between the functions are coming down," Galperin explained. "Everyone is becoming a product developer."
The same shift cleared operational backlogs. A Claude skill now completes vendor security risk assessments that used to take multiple weeks in 15 minutes, with 49 of the last 53 assessments validated as safe by Claude, and then signed off by a human. The security team's response times went down from 3+ weeks to a few hours. "Nothing is intimidating anymore," said Roland, who has led the rollout without a technical background. "I actually love every aspect of my job now."
## Half the cycle time and 98% AI-authored code
In the four months since the Accelatron, cycle times from idea through pull request have fallen by half, and the share of code that is AI-authored has climbed from roughly 70% to 98%, tracked on the company's engineering metrics platform. Engineers merge roughly two to three times as many pull requests per week as before the rollout.
Customers feel the speed directly. One customer implementation landed two months ahead of schedule, and when a health plan needed a more streamlined way to coordinate non-emergency medical transportation across tens of thousands of member requests, League designed and built a working demo agent in days. "Before, we would show up with a PowerPoint or a Figma prototype," Galperin noted. "Now we're showing up with the working prototype."
That capacity is changing what League considers a reasonable bet. "How ambitious can we be?" Christensen said. "Let's take the constraints off, while still maintaining the level of safety our industry requires."
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### How League went all in on Claude in a regulated industry
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
### A conversation with Seth Hain about Epic’s internal AI adoption
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
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- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude legal solutions | Claude by Anthropic
Source: https://www.claude.com/solutions/legal
Path: 18-Industry-UseCases/legal.md
# Claude Legal Solutions
Practice better judgment with Claude
Claude handles research, drafting, and the assembly of legal work, so your team can focus on the calls only they can make.
[Contact sales](https://www.claude.com/contact-sales)[Try it now](https://claude.ai/)
> “PI law presents some of the toughest challenges for AI: reasoning across large volumes of medical records and billing data, identifying critical facts, and executing complex workflows with consistency and accuracy. Claude Opus 4.8 delivers a new level of reasoning, reliability, and long-context performance. EvenUp adds proprietary PI data, domain expertise, and purpose-built workflows on top.”
Rami Karabibar, CEO and CoFounder
> “At Solve Intelligence, we benchmark every frontier model on the hardest parts of patent work: multi-step reasoning over long technical documents, chemical structure recognition, and complex diagram interpretation. Claude Opus 4.7 is a clear step up — and it's how we keep raising the bar across drafting, prosecution, search, and litigation-grade claim charting.”
Sanj Ahilan, Chief Research Officer
> “We evaluate every model against 24+ legal-specific scorers — citation accuracy, ungrounded case quotes, memory leakage, refusal correctness — because in litigation, an authoritative-sounding hallucination is worse than no answer. Claude wins our internal bake-offs every time on the metrics that matter for legal work, particularly grounding and citation faithfulness. That's why the highest-stakes parts of our pipeline run on Anthropic.”
Jay Madheswaran, CEO and Co-Founder
> “Claude Fable 5 feels materially different. In blind review, our lawyers found its redlines matched or beat our current model every time.”
Aveek Duttagupta, Member of Technical Staff
> “Legal sits at the center of every agreement, but too often the work is disconnected from the rest of the business. With Anthropic, we're bringing the power of the Docusign platform directly into Claude, enabling legal and cross-functional stakeholders to create, review, and move agreements forward using natural language.”
Allan Thygesen, CEO
> “Our approach in the Freshfields Lab has always been to build on the best available technology. Claude’s capabilities have become an essential part of our proprietary AI-powered solutions. With this collaboration, we are going further: co-developing agentic workflows with Anthropic that can handle multi-step legal tasks end-to-end. For our clients, that translates into faster, more precise and more scalable legal services.”
Gerrit Beckhaus, Partner and Co-Head
> “My legal team at Accenture put Claude to work on everyday legal matters, and we have been very excited to see how productivity gains could be realized.”
Mindy Lok, Global IP Legal Lead and Legal Chief Technology Officer
> “The future of AI won’t be defined by where the work happens, it will be defined by whether the results can be trusted. In professional settings, that means AI grounded in authoritative content, validated for accuracy, and built with security at its core. That is the next frontier of trusted AI, and it’s where Thomson Reuters is leading through our work with Anthropic.”
Joel Hron, CTO
> “I built our litigation platform on Claude with virtually no coding background — I needed it for a real trial. The breakthrough was treating Claude like a member of the case team: onboard it with chronology, key excerpts, and themes the way you'd onboard a partner joining mid-case. The work product is far beyond what I would've done on my own — probably ever.”
Christopher D. Kercher, Partner, Founder & Head of AI & Data Analytics
> “Legal is one of the most compelling industries for AI transformation, which is why we're excited to deepen our partnership with Anthropic. Claude Opus 4.7 scored 90.9% on Harvey's BigLaw Bench, the highest of any Claude model, and the Harvey for Claude Connector brings our legal intelligence directly into Claude.”
Winston Weinberg, CEO & Co-Founder
> “Opus 4.7 is a step forward in reasoning for complex legal work — stronger consistency across long documents, better handling of nuanced instructions, and improved reliability in high-stakes workflows. Anthropic builds the underlying intelligence; Legora turns it into production-ready systems, embedding Claude into the workflows, safeguards, and interfaces lawyers can trust in practice. That combination is what drives real impact for legal professionals.”
Jake Lauritzen, CTO
> “At Holland & Knight, we appreciate that Everlaw is working with Anthropic and offering access to their tool through an MCP. We are applying Claude’s capabilities across many litigation workflows and see significant potential in realizing them in the right context. Everlaw allows us to bring the right evidence into the equation, unlocking additional power.”
Manfred Gabriel, Partner
> “PI law presents some of the toughest challenges for AI: reasoning across large volumes of medical records and billing data, identifying critical facts, and executing complex workflows with consistency and accuracy. Claude Opus 4.8 delivers a new level of reasoning, reliability, and long-context performance. EvenUp adds proprietary PI data, domain expertise, and purpose-built workflows on top.”
Rami Karabibar, CEO and CoFounder
> “At Solve Intelligence, we benchmark every frontier model on the hardest parts of patent work: multi-step reasoning over long technical documents, chemical structure recognition, and complex diagram interpretation. Claude Opus 4.7 is a clear step up — and it's how we keep raising the bar across drafting, prosecution, search, and litigation-grade claim charting.”
Sanj Ahilan, Chief Research Officer
> “We evaluate every model against 24+ legal-specific scorers — citation accuracy, ungrounded case quotes, memory leakage, refusal correctness — because in litigation, an authoritative-sounding hallucination is worse than no answer. Claude wins our internal bake-offs every time on the metrics that matter for legal work, particularly grounding and citation faithfulness. That's why the highest-stakes parts of our pipeline run on Anthropic.”
Jay Madheswaran, CEO and Co-Founder
> “Claude Fable 5 feels materially different. In blind review, our lawyers found its redlines matched or beat our current model every time.”
Aveek Duttagupta, Member of Technical Staff
> “Legal sits at the center of every agreement, but too often the work is disconnected from the rest of the business. With Anthropic, we're bringing the power of the Docusign platform directly into Claude, enabling legal and cross-functional stakeholders to create, review, and move agreements forward using natural language.”
Allan Thygesen, CEO
> “Our approach in the Freshfields Lab has always been to build on the best available technology. Claude’s capabilities have become an essential part of our proprietary AI-powered solutions. With this collaboration, we are going further: co-developing agentic workflows with Anthropic that can handle multi-step legal tasks end-to-end. For our clients, that translates into faster, more precise and more scalable legal services.”
Gerrit Beckhaus, Partner and Co-Head
1/12
## Built for legal work
Claude reviews contracts, surfaces case law, and drafts across the tools your team already uses. Every output can be traced back to its source, on infrastructure your risk and compliance teams trust.
### Connected to your tools
Claude connects to iManage, NetDocuments, Docusign, Ironclad, and Thomson Reuters. No copy-paste, context switching, or re-explaining every time you start a new task.
### Designed for your practice
New plugins for commercial legal, corporate legal, IP, litigation and more — configured for your practice area, extensible with your team’s playbook and house style. Extend them with custom skills and connectors.
### Works where lawyers do
Use Claude for Word, Outlook, and the document management systems your team already uses. In Claude Cowork, delegate multi-step tasks and run skills to speed up your processes.
### Confidentiality by design
Enterprise security, full audit trails, no training on your data by default on Team and Enterprise plans. Claude clears the bar for sensitive matters and privileged work, so your team can focus on strategy and high-stakes work, worry-free.
How Anthropic uses Claude
in legal
Mark Pike, Associate General Counsel, shares how Anthropic's legal team uses Claude to build workflows that cut review times from days to hours—no coding required.
Democratizing access to legal services
We're working with Free Law Project and the Justice Technology Association to make legal help more affordable. Qualifying clinics and public defenders get discounted Claude pricing via the Claude for Nonprofits program.
[Learn more (opens in new tab)](nonprofits.md)
Claude for the legal industry
[Learn more (opens in new tab)](https://www.claude.com/resources/articles/claude-for-the-legal-industry)
## How legal teams use Claude
Legal research
M&A diligence
Contract redlining
Outside counsel management
Regulatory and compliance
Prompt
Pull a research framework on EU AI Act data minimization for high-risk systems. Cover Article 10 obligations, how Germany, France, and Italy implement, and notable enforcement actions in the past 12 months. Flag unsettled guidance and citations needing verification. Format as a brief, not a memo.
Connectors
- [NetDocuments](https://www.claude.com/marketplace/connectors/netdocuments)
- [CoCounsel Legal](https://www.claude.com/marketplace/connectors/cocounsel-legal)
**Research brief — for counsel review**
### EU AI Act, Article 10
*Data minimization obligations for high-risk AI systems*
**Scope:** Art. 10 · DE, FR, IT · 12-month enforcement
###### Article 10 — key obligations
Providers of high-risk AI systems must meet the following data and governance requirements. Each item is pinned to its source paragraph for verification.
- Datasets must be relevant, representative, and as error-free as possible.
- **Verified** Reg. (EU) 2024/1689, Art. 10(3)
- Dataset origin, governance, and preparation steps must be documented.
- **Verified** Reg. (EU) 2024/1689, Art. 10(2)(a)–(c)
- Datasets must be examined for biases affecting health, safety, or fundamental rights.
- **Verified** Reg. (EU) 2024/1689, Art. 10(2)(f)–(g)
- Special-category data permitted for bias correction only where strictly necessary.
- **Confirm** Rg. (EU) 2024/1689, Art. 10(5); cross-ref. GDPR Art. 9(2)(g)
- Operates alongside GDPR Art. 5(1)(c) — does not displace minimization.
- **Verified** AI Act Recital 67; cross-ref. Reg. (EU) 2016/679, Art. 5(1)(c)
*Art. 10 obligations cascade into Art. 9 (risk management) and Art. 17 (quality management). Defined terms "training data," "validation data," and "testing data" (Art. 3) carry through; verify consistency where source materials predate the final adopted text.*
###### Member state implementation
**Germany**
- **Notable posture** BNetzA leads market surveillance; emphasis on dataset documentation.
- **Open issue** BNetzA / Länder DPA allocation unsettled.
- **Source pin** BMWK guidance, Mar. 2025
**France**
- **Notable posture** CNIL active; strict-necessity test for Art. 10(5) processing.
- **Open issue** National AI authority designation pending.
- **Source pin** CNIL recommendation, 2024
**Italy**
- **Notable posture** Garante enforcing on training-data lawfulness ahead of phase-in.
- **Open issue** Sequencing with AI Act timelines unclear.
- **Source pin** Garante decision register
*Cross-references not fully traced: French CNIL recommendations predate the final AI Act text — check whether "high-risk" scope mapping still aligns. Italian Garante decisions cite GDPR, not the AI Act; treat as analogous, not directly on point.*
###### Recent enforcement — last 12 months
- **Garante (Italy).** Training-data lawfulness in generative AI deployment. Penalty amount — confirm before relying.
- **Verified** Garante decision, 2024 (registry no. — confirm)
- **CNIL (France).** Sanction on dataset documentation and lawful basis. Penalty amount — confirm before relying.
- **Confirm** CNIL deliberation — reference not located
- **EDPB.** Opinion on AI training data and GDPR minimization — guidance instrument.
- **Verified** EPB Opinion 28/2024 (confirm number)
###### Flag for counsel — unsettled and cross-cutting
Items below are unresolved at the regulatory level or depend on cross-references that should be re-traced before reliance.
- Scope of Art. 10(5) strict-necessity test — guidance varies; cross-check against GDPR Art. 9(2)(g) and member state implementing law.
- Interplay with GDPR Art. 5(1)(c) — not yet litigated; AI Act Recital 67 signals concurrent application but does not resolve overlap.
- Documentation depth expected under Art. 10(2) — divergent national posture likely; BNetzA, CNIL, and the Garante have not aligned.
- Defined-term consistency — "training data," "validation data," "testing data" (Art. 3) may not map cleanly onto pre-existing dataset taxonomies in client materials.
**Legal review required.** Claude-generated content — verify conclusions and citations before relying.
### Legal research
Ask Claude to surface relevant case law or regulatory guidance via Thomson Reuters. Get a structured memo with citations, not a list of links to dig through yourself.
### Due diligence document review
Connect Claude to a Box or Intralinks data room. Claude reads and categorizes the document set, flags material issues, and drafts the diligence summary. Work that used to take days of associate time.
### Contract lifecycle
Claude drafts the NDA or SOW in Word, routes it to Ironclad for CLM tracking, and surfaces status on request. The whole flow without leaving Claude.
### Outside counsel and matter review
Pull billing and matter data into Claude. Spot off-pattern entries, flag matters drifting against budget, and prep for relationship-partner conversations.
### Regulatory compliance gap analysis
Run a compliance gap analysis against a named framework. Claude pulls evidence from your systems, scores severity, and flags what needs attention before audit.
## Build legal products with Claude
Embed Claude into your legal platform or product through the API and Agent SDK.
[Learn more](https://www.claude.com/platform/api)
### MCP for legal data
Connect your contract systems, document repositories, and matter data to Claude through Anthropic's open Model Context Protocol.
### Frontier models
Claude leads on legal reasoning benchmarks across contract review, citation accuracy, and long-document comprehension.
### Built for sensitive data
Deploy in sandboxed containers with network controls, credential isolation, and audit logging built into the SDK.
-
-
-
-
-
## Tools made for the way you work
### Claude for M365
Word is where legal work gets done. Claude handles full redlining with tracked changes, document comparison, and MSA-scale review without leaving the doc. It pulls in pleadings, prior versions, and Outlook context, drafts the next turn for your review, and tracks every change for the audit trail.
[Learn more](https://www.claude.com/claude-for-microsoft-365)
### Claude Cowork
Hand off multi-document matter tasks: drafting a memo against pleadings, preparing for a deposition. Like a trusted senior associate, you delegate to Claude and come back when it’s done, so you can do deeper work.
[Learn more](../15-Claude-AI-Features/product-cowork.md)
### Plugins
Add practice-area plugins for contract review, NDA triage, compliance workflows, and more, all configurable to your organization's playbook and risk tolerances.
[Learn more](https://github.com/anthropics/claude-for-legal)
### Platform
Integrate Claude directly into your CLM, matter management, or e-discovery systems. Build production-grade workflows on the same frontier models that firms like Freshfields and Quinn Emanuel do.
[Learn more](https://www.claude.com/platform/api)
## Claude connects to your legal ecosystem
Matter management, research platforms, contract tools, and data rooms: finally all in one place.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
## Legal resources
How Anthropic's legal team cut review times from days to hours with Claude
Blog
How Claude helps legal teams handle the work that needs your judgment
Blog
Watch the Claude for Legal teams webinar
Webinar
Prep scattered documents for a compliance audit
Use case
Organize your legal workflows using Projects
Use case
Product guide: Claude for the legal industry
Guide
## See what Claude does for legal teams
Whether you're an in-house team looking to scale or a firm building on Claude, we can help you figure out where to start.
[Contact sales](https://www.claude.com/contact-sales)[Try it now](https://claude.ai/)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Legora Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/legora
Path: 18-Industry-UseCases/legora.md
# Legora helps lawyers work more efficiently with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Small
Product:
Claude Platform
Location:
Europe
18% higher
performance on large legal evaluation set
Enterprise-grade
reliability and consistency in legal workflows
Legora builds AI-powered legal technology that helps law firms and in-house legal teams work more efficiently. Legora uses Claude throughout their platform to power assistant tools, document review, and intelligent workflows.
**With Claude, Legora:**
- Offers flexible agentic workflows across their entire legal platform
- Accelerates development speed using Claude Code
- Enables lawyers to focus on quality and efficiency rather than routine tasks
## Legal teams need AI that keeps pace with their evolving practice
Legal work demands precision that most AI models can't deliver. While law firms race to adopt AI, they often discover that general-purpose models struggle with specialized legal terminology, miss critical nuances in contracts, and fail to adapt when regulations change. For legal technology companies, this creates a clear challenge: finding AI models sophisticated enough to handle the complexity of legal practice.
"AI is becoming fundamental to how legal work gets done and will reshape how law firms and in-house teams operate," said Max Junestrand, CEO of Legora. Building effective legal AI means finding models that can match the exacting standards of legal professionals—understanding context across hundreds of pages, catching details that determine case outcomes, and maintaining absolute accuracy.
## Selecting Claude for superior instruction following and flexibility
When evaluating AI models, Legora prioritized intelligence and adaptability. Their platform required an AI model that could handle complex legal workflows while maintaining the flexibility to evolve with changing client needs.
"We have found Claude to be brilliant at instruction following, and at building agents and agentic workflows," said Junestrand. "Claude's exceptional intelligence is what truly sets it apart for us."
Claude Sonnet 4 scored 18% higher on Legora’s proprietary large legal evaluation set across big complex tasks, with the biggest source of gains being in consistency over large tasks and documents and accurately following complex instructions.
This intelligence translates directly into Legora's ability to build more sophisticated features. Unlike rigid AI solutions that force companies into predefined patterns, Claude's flexibility enables Legora users to create custom workflows tailored to specific legal practices and client requirements.
## Claude powers collaborative AI across the Legora platform
Legora has integrated Claude throughout their entire legal technology stack, creating a comprehensive AI system that adapts to how lawyers actually work:
- **Assistant tools** that help lawyers quickly find relevant information and draft documents
- **Tabular review** capabilities for analyzing structured legal data
- **Agentic workflows** that adapt to different practice areas and case types
Legora's deep expertise in AI meant they could move quickly with their Claude implementation. "We are very familiar with AI implementation, so we were up and running with Claude in no time at all," Junestrand noted. This rapid deployment allowed them to start enhancing their platform immediately, getting new capabilities into lawyers' hands faster.
## Empowering lawyers to focus on what matters most
The integration of Claude has transformed how Legora serves their legal clients. Rather than simply automating tasks, Claude enables Legora to build systems that enhance lawyers' capabilities while preserving their central role in legal practice.
"We're helping lawyers reduce the workload attached to some specific tasks, enabling them to review and research with precision, draft smarter, and collaborate seamlessly," Junestrand explained. This approach reflects a deeper understanding of how AI should support legal professionals—not by replacing judgment, but by eliminating friction in routine tasks so lawyers can focus on strategy and client advocacy.
The benefits reach beyond individual productivity gains. "Claude gives us the flexibility to build more diverse solutions faster," Junestrand explained. This matters in legal tech, where every practice area and jurisdiction has different requirements.
## Building the future of collaborative legal AI
Looking ahead, Legora sees AI transforming legal practice—with humans at the center. "At Legora, we have a strong belief that humans alongside AI will outperform even the very best AI tools alone, and outperform humans without AI," Junestrand shared.
This philosophy drives their expanding collaboration with Anthropic. Beyond their current platform, Legora now uses Claude Code to accelerate development. "Technology doesn't stand still—you have to stay at the forefront of innovation to deliver the best services to clients," Junestrand emphasized. "We are a company that continues to innovate and evolve our solutions, and we require partners that enable us to do this."
With Claude at their foundation, Legora is building the future of legal technology—where AI enhances rather than replaces the essential human elements of legal work.
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Lex Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lex
Path: 18-Industry-UseCases/lex.md
# Lex streamlines the writing process with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Small
Product:
Claude Platform
Location:
North America
25,000 signups
within 24 hours of launch
50% reduction
in cost vs competitive model
Lex, an AI-powered writing platform, uses Claude to provide writers with AI-powered assistance—helping professionals, academics, and creative writers improve their content and streamline the writing process.
With Claude, Lex saw:
- 25,000 sign ups within 24 hours of launch
- 20-30% decrease in monthly customer churn
- 50% decrease in cost
## Improving creative writing tools
Nathan Baschez, Lex’s founder, saw a gap in the market for high-quality writing tools. He explains, "The tools that writers and editors use in their workflow aren't nearly as good as those used by programmers and designers." Baschez envisioned a platform that could rival industry-standard creative tools like Adobe Photoshop, but for writing.
The Lex team initially focused on improving the user interface for writers, addressing pain points like cumbersome track changes. However, they soon realized the potential of generative AI to enhance the writing process, offering benefits like instant feedback, idea generation, and personalized learning.
## Choosing Claude for a more human touch
After experimenting with various large language models, Lex chose Claude as their primary AI model for its tone, cost, and quality of output.
Baschez described Claude's output as more natural and human-like. "Claude is like a sage editor. Its tone and personality give its answers a smarter, more human vibe. It feels less bullet point-y and less robot-generated."
“Cost was another consideration,” notes Baschez. “A 50% reduction in cost from a competitive model we had previously used was helpful to the business!”
Lex's decision to use Claude was also based on qualitative improvements in user experience. Baschez explains, "We focus on how the advice impacts users emotionally. It's like casting the right actor - Claude's 'voice' matched the brand and user experience we wanted to create."
## Transforming the writing process with AI assistance
Lex leverages Claude in several key ways to enhance the writing experience:
- AI-powered comments: Users can tag the AI in comments for specific feedback or revisions on highlighted text.
- High-level document feedback: Claude provides comprehensive feedback, identifying weak arguments and suggesting improvements.
- Customizable prompts: Users can create and share saved prompts for consistent feedback across teams or projects.
- Style and brevity checks: Claude helps refine prose by suggesting ways to streamline text and adhere to style guidelines.
## Driving impact for Lex and its users
Adopting Claude immediately boosted growth and user satisfaction for Lex. Within 24 hours of launching their AI-powered features, Lex saw an explosive 25,000 new signups. After fully implementing Claude, Lex had a 20-30% reduction in monthly churn and a 50% decrease in cost.
The impact on individual writers has been equally impressive. Nathan shares, “Lex has helped me build confidence and publish in a way I never could have or would have before. It makes writing feel less agonizing and anxiety-inducing to have real feedback to work against.”
This sentiment resonates across Lex's diverse user base, from business professionals to academics to creative writers. Users consistently report increased confidence, productivity, and willingness to tackle challenging writing projects. Baschez adds, "Before AI, very few people had access to a good editor. Now, anyone can have instant access to high-quality writing assistance."
With Claude, Lex has created a writing environment that feels like collaborating with a knowledgeable, supportive editor rather than a robotic assistant. This human-like interaction has transformed the writing process for thousands of users, helping them overcome writer’s block and produce higher-quality content.
## Looking forward
As Lex evolves, Baschez and his team focus on refining the user experience, creating an interface for writers to compare versions, collaborate with AI, and navigate complex writing projects with ease.
This approach lets Lex play to its strengths while leveraging Anthropic's AI expertise. "We're focused on improving our application layer, while Anthropic is focused on developing even better models for us to use,” Baschez notes.
With Claude, Lex aims to set a new standard for digital writing tools to make the writing process more efficient and rewarding while unlocking new realms of creativity and productivity for writers across all domains.
> AI can help you agonize less while writing, getting work done faster. But it can also push you to think more deeply about your content. By facilitating fluid revisions and offering diverse perspectives, Claude will ultimately help create better writing for everyone.
*—* Nathan Baschez, Founder and CEO
Author’s note: This case study was written with help from Lex!
## Related stories
### StubHub transforms live event ticketing with Claude
### Audience Strategies expands the electronic music industry's policy influence with Claude
### Orange localizes manga at an unprecedented scale with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## LG CNS Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/lg-cns
Path: 18-Industry-UseCases/lg-cns.md
# LG CNS modernizes 20-year-old enterprise systems with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Large
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Partner:
AWS
Location:
Asia Pacific
99.1% API conversion completion
2,888 of 2,913 APIs migrated from a 20-year-old legacy system
7-month full migration
delivered at roughly 50% of the cost of a conventional rebuild
LG CNS is the IT services and digital transformation arm of LG Group, with approximately 7,000 employees and \$4.2 billion in 2025 revenue. The company has built and operated mission-critical systems for financial institutions, manufacturers, and public-sector organizations for more than 35 years. Claude Code is the engine of its newest offering: LG CNS Build Factory, a turn-key software development service that modernizes decades-old enterprise systems at production scale.
## With Claude, LG CNS:
- Converted 2,888 of 2,913 APIs from a 20-year-old legacy system, a 99.1% completion rate
- Delivered a multi-million dollar system migration in seven months, at roughly 50% of the cost of a conventional rebuild
- Migrated 1,340 screens from a proprietary legacy frontend platform to React, with backend and frontend converted simultaneously on 24/7 parallel tracks
- Adopted Claude Code as the standard development approach across the 200-engineer Build Center
- Made a new category of project viable: modernizations that customers had deferred for years because of cost, risk, and specialist shortages
## The challenge
## The modernization projects that never get started
The migration requests landing at LG CNS follow a pattern. Customers need stored procedures over 10,000 lines long moved to a modern database, or Oracle Forms screens rebuilt in React. Many need to retire MiPlatform, proprietary UI platforms that dominated Korean enterprise IT two decades ago and have now reached end of service.
These systems are mission-critical, but the engineers who understand them are scarce and the documentation is thin. "From the customer's perspective, modernization is clearly necessary, but cost, timeline, and quality risks make it difficult to initiate," explained Hyosup Bae, Director and Head of Build Center at LG CNS.
One engagement made the bind concrete. A Korean construction company ran its projects on a 20-year-old project management system covering everything from winning an order through final settlement. The company needed to move onto a modern stack, with a fixed deadline and a tightly constrained budget.
Conventional delivery would have taken at least twice the available time and money, at an estimated cost of several billion Korean won. Offshore development did not change the math: dozens of developers writing in parallel against a poorly documented codebase makes consistency harder, not easier. Without a different approach, the project was not going to start.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The solution
## A software factory built around Claude Code
LG CNS tested multiple models, starting from the position that public benchmarks are useful only as a reference point. The criterion that mattered most was task completion: does the model finish what it was asked to do? The team evaluated planning capability, to-do sequencing, tool-calling behavior, and what happened when a model hit an error. Could it find an alternative path, or did it stall?
Claude stood out for understanding intent, not just instructions. "While other models were able to execute given tasks reasonably well, Claude often interpreted what was not explicitly stated and proposed outputs that were more closely aligned with the underlying objective of the problem," Bae said. The difference was clearest in architecture design for large projects, where Claude behaved "less like a code generator and more like a consultant that could understand the problem and propose a direction for solving it."
Access mattered as much as capability. LG CNS reaches Claude through Amazon Bedrock, which lets the team run Claude inside the AWS security configurations its enterprise customers already have in place. For clients in regulated industries such as financial services, that changed the nature of the adoption discussion. "The conversation shifts from 'Can we trust this model?' to 'How can we use a technology that is already within our security boundary?'" Bae noted.
Selecting the model was only half the equation. [Enterprise customers](../17-Billing-Plans/pricing-enterprise.md) need far more than generated code: they expect security, compliance, testing, and uniform quality across thousands of APIs and screens.
To deliver that, the Build Center, LG CNS's 200-engineer technology delivery organization, built an engineering orchestration layer around Claude Code. The harness connects legacy analysis, business logic extraction, code generation, testing, verification, and quality management.
A typical project runs in pods of five to seven people: a Solution Owner, Architect, Engineers, and DevOps. Work starts with planning, where the team presents the project objective and intent to Claude and asks it to propose an approach.
Once the direction is set, work is decomposed into small, clearly scoped tasks defined in YAML. Context is chained through the local file system, with each stage's output stored as files and passed to the next. The team relies on Claude Opus 4.6 for core work: architecture design, legacy analysis, complex code generation, and multi-step workflow execution.
The file-mediated approach began as a workaround. Before the 1M-token context window and memory features arrived, preventing quality degradation as context accumulated was the team's hardest engineering problem. The patterns LG CNS designed to solve it, persistent file-based memory and multi-agent coordination through file handoffs, anticipated capabilities Anthropic later shipped natively.
The team still treats decomposition and context chaining as core strategy. At enterprise scale, maintaining context taxonomy and output consistency matters more than raw context length.
The design philosophy is deliberately restrained. "Trust the model," Bae advised. "Building an overly thick harness to prevent every possible failure constrains the model's performance and increases token consumption." Instead, LG CNS uses a thin, multi-layered harness, with lightweight layers for validation, context scoping, and quality checks that preserve Claude's ability to reason while providing the stability enterprise projects require.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The outcome
## Proof on a real customer system
The approach was validated on the construction PMS itself: a multi-billion-won, next-generation rebuild delivered between November 2025 and June 2026, at roughly 50% of the cost of a conventional rebuild. The system successfully went live in June 2026.
The project achieved a 99.1% API mapping completion rate, with 2,888 of 2,913 APIs converted. On the frontend, 1,340 screens moved from MiPlatform to React across a main portal and a partner portal. Backend and frontend conversion ran simultaneously through 24/7 parallel-track operations.
"The ROI is not simply that we did it faster," Bae said. "The ROI is that we made a previously difficult-to-start project possible."
The work itself has shifted for senior engineers. Their role now centers on setting direction: defining the tasks a large-scale project requires, decomposing them along the right boundaries, and establishing the work sequence and chaining strategy between them. "Once the strategy and direction are set correctly, the details are then refined to fit the on-site situation and the nature of each individual task," Bae explained.
For customers, the most meaningful change is not speed. Migrations they had deferred for years are now realistic options, discussed not as open-ended risks but as executable transformation roadmaps. "The most memorable customer reaction has been the realization that this is now possible," Bae said.
LG CNS plans to develop LG CNS Build Factory into a rigorous, verifiable modernization discipline, investing in deterministic validation through decision-making, automated quality measurement against golden datasets, and a harness that improves itself over time. As the team sees it, the two layers compound.
"The model gets more capable, the harness becomes more sophisticated, and as the two evolve together, the quality and scale of modernization outcomes we can deliver to customers will continue to improve," Bae said.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### How Blank Metal, a lean professional services firm, runs on Claude Cowork
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Life sciences AI adoption index | Claude by Anthropic
Source: https://www.claude.com/solutions/life-sciences/ai-adoption-index
Path: 18-Industry-UseCases/life-sciences-ai-adoption-index.md
# Life sciences AI adoption index
## Learn your next steps for adopting AI in life sciences
AI is moving faster than most implementation playbooks. Take our AI Adoption Assessment and download the step-by-step guide to building, piloting, and scaling AI in regulated science.
[Take the assessment](#assessment)
## Your AI adoption score, and actionable next steps
### Your AI adoption score
Answer nine questions covering executive commitment, data infrastructure, regulatory readiness, and more. You’ll see where your organization lines up.
### A roadmap to guide your journey
Based on your score, you'll get insights and next steps specific to your stage, whether you're building the foundation, running early pilots, or ready to scale.
### The Enterprise AI Transformation Guide for Life Sciences
A step-by-step playbook on AI governance, pilot selection, and scaling in regulated science with results from Novo Nordisk, FutureHouse, Garvan Institute, Bluenote, and Biomni.
## What organizations like yours are achieving with Claude
- ### 10 min
Clinical study reports that previously took 10+ weeks, at [Novo Nordisk](novo-nordisk.md)
- ### 800x
Faster bioinformatics analysis: 35 minutes instead of three weeks, at [Biomni (opens in new tab)](biomni.md)
- ### 50–75%
Faster regulatory document production, at [Bluenote (opens in new tab)](bluenote.md)
- ### 100x
Faster literature reviews, with reviews completed in days instead of months, at [FutureHouse (opens in new tab)](futurehouse.md)
## Take the assessment and download the guide
## Get the Enterprise AI Transformation Guide for Life Sciences
In life sciences, AI errors have real consequences: a misplaced finding in a regulatory submission, a flawed protocol, a citation that doesn't hold up under review. Data is fragmented across discovery, development, and manufacturing. Frameworks like GxP, 21 CFR Part 11, and the EU AI Act set a compliance bar that most general-purpose AI deployments weren't designed to clear.
[Download the guide](../19-Reference/the-ai-imperative-for-life-sciences.md)
(opens in new tab)
### Our guide to deploying AI in regulated science covers what matters at each step, built alongside Anthropic customers already running these programs.
1. Lay the foundation
#### Build the architecture that makes AI deployments stick
How to secure executive sponsorship, build cross-functional coalitions, and address scientific skepticism directly. Includes governance frameworks your compliance and quality teams can sign off on before the first user logs in.
2. Launch a pilot
#### Choose the right projects and learn rigorously from every one
Explore use cases that work best for pilot programs, including scientific documentation, literature synthesis, and protocol analysis. Learn how to set success metrics before you go live, and how to design pilots that create cross-functional momentum.
3. Scale impact
#### Move from isolated wins to AI across discovery, clinical, and regulatory
earn how to structure centers of excellence with cross-functional representation, build upskilling programs that stick like hackathons, mentorship, or rotations, and govern AI that can scale.
4. Real results
#### Before-and-after numbers from four organizations
Each customer example covers their challenge, what they built on Claude, and the measured outcome across documentation time, analysis speed, and submission quality.
Keep the conversation going
On June 30, we’ll go further at *The Briefing: AI for Science.* Tune in for live product announcements, conversations with peers running these programs, and a look at where leading organizations are heading next.
[Register now (opens in new tab)](https://www.anthropic.com/events/the-briefing-ai-for-science-virtual-event)
## Get advice on your AI strategy
Discuss your use cases and an AI implementation strategy that fits your regulated industry.
[Contact sales](https://www.claude.com/contact-sales)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude for life science teams | Claude by Anthropic
Source: https://www.claude.com/solutions/life-sciences
Path: 18-Industry-UseCases/life-sciences.md
# Claude for Life Science Teams
## Chase the science that was out of reach
Claude works through problems alongside your team with full citations and audit trails, from your first hypothesis to the final submission.
[Try Claude Science](../15-Claude-AI-Features/product-claude-science.md)[Contact sales (opens in new tab)](https://www.claude.com/contact-sales/life-sciences)
Meet Claude Science, now available in public beta
Claude works through your research like a skilled scientist, running the analysis and tracing every step. Spend less time stitching pipelines together, and more time on the science.
[Learn more](../15-Claude-AI-Features/product-claude-science.md)
> “At EvolutionaryScale, we’re building next-generation AI systems to model the living world. Anthropic’s frontier models accelerate our ability to reason about complex biological data and translate it into scientific insight, helping us push the boundaries of what’s possible in life science discovery.”
Sal Candido, Co-founder, Chief Technology Officer
> “Claude has become the connective tissue across Sanofi. Our internal assistant, Concierge, is powered by Claude and used every day by roughly 60,000 employees — spanning every business unit from R&D to HR to engineering. For our highest-value work, Claude’s models have consistently proven to be the best, and adoption has grown faster than anything we’ve ever deployed.”
Emmanuel Frenehard, Chief Digital Officer
> “AI is the single most powerful opportunity BMS has to accelerate our mission for patients. Claude gives us the agentic capabilities, pace of innovation, and security to unlock decades of siloed knowledge for every employee – and to operate fundamentally different as a company in the next decade of biopharma.”
Greg Meyers, EVP and Chief Digital & Technology Officer
> “At Genentech, Claude is helping us reshape day-to-day scientific research and lay the foundation for the autonomous labs of the future. By bringing Anthropic’s frontier reasoning models into our lab workflows, we’re building the infrastructure for autonomous, closed-loop discovery—so our scientists can design, execute, and iterate better and faster than ever to deliver more breakthroughs for patients.”
Aviv Regev, EVP and Head of Genentech Research and Early Development
> “In our business, speed matters because patients are waiting for new medicines. That urgency is why we’re using Claude to enhance productivity across our company. By connecting Claude to trusted resources like PubMed through MCP, we’re accelerating literature reviews that once took days, freeing our teams to focus on what matters most: advancing the science and technology that help bring life-transforming medicines to patients in need.”
Divya Pathak, SVP & Chief AI Officer
> “The clinical trial of 2030 will be designed by AI, managed by intelligent agents, and continuously optimized in ways that are simply beyond human bandwidth at scale. We’re not waiting for that future — we’re building it now. This is possible partnership works because Evinova and Anthropic are aligned where it matters most: AI in clinical development must be safe, explainable, and accountable. Pairing safety-first frontier AI capability with deep industry transformation experience is what pharma has been waiting for — and what patients deserve.”
Sean Connolly, Vice President and Chief Product and Technology Officer
> “Claude plays an important role in how AbbVie operates—powering our Intelligent Medical Insights to better serve healthcare professionals and anchoring the agentic AI ecosystem behind a rapidly growing set of use cases. With Claude Enterprise, we are now exploring ways to scale that foundation across all of AbbVie to accelerate our mission of delivering innovative medicines to patients around the world.”
Sarah Nam, VP of AI Strategy and Partnerships
> “Cepheid, a Danaher company, is using Claude to accelerate how its assay development team drafts and refines regulatory documentation for diagnostics in development—benefiting more patients by moving faster than a traditional release cycle. For the current Ebola outbreak, we're relying on our Xpert Hemorrhagic Fever test which detects the Ebola Bundibugyo strain. Partnerships like the one with Anthropic help Danaher and its operating companies accelerate ideas to impact.”
JC Gutierrez-Ramos, Chief Scientist
> “At AstraZeneca, AI is a defining force reshaping how we operate across R&D end-to-end. Through R&D powered by AI, we can derive deeper biological insights that help us push the boundaries of science to deliver life-changing medicines, including novel approaches for patient selection. Claude's commitment to mechanistic interpretability provides a safe, secure, and steerable model to empower our science-first approach.”
Dr. Jorge Reis Filho, Chief of AI for Science Innovation, AstraZeneca R&D
> “By reducing manual burden and enabling greater scale across our operations, our partnership with Anthropic will empower our teams to focus more time on high-value scientific and strategic work, with the goal of accelerating our path to patient impact.”
Tahamtan Ahmadi, M.D., Ph.D, Executive Vice President and Chief Medical Officer, Genmab
> “Veeva AI is industry-specific agentic AI that leverages Veeva's deep applications, data, domain expertise, and Anthropic's Claude. This unique combination allows us to bring the transformative promise of AI to life sciences at scale.”
Andy Han, Senior Vice President, Veeva AI
> “Opus 4.5 is an incredible model and a great choice for computational biology. The model is excellent at coding, reasoning about biology, and understanding scientific figures.”
Andrew White, CTO, Edison Scientific
> “Commercial pharma teams are entering an era where real-time clinical intelligence and AI agents fundamentally change how therapies reach the right patients at the right time. Anthropic's models are unmatched in their reasoning capabilities and safety design. This collaboration accelerates our shared mission to ensure that clinical-grade agentic AI becomes a trusted, transformative force across global pharma.”
Chris Mansi, MD, CEO and co-founder of Viz.ai
> “Broad Institute scientists pursue the most ambitious questions in biology and medicine, and we create and share tools to help empower scientists everywhere. We’ve been working closely with Manifold on the next generation of the Terra.bio platform—Terra Powered by Manifold. Among the most exciting of these upgrades are AI agents built on Claude that enable scientists to carry out tasks at an entirely new scale and efficiency and explore scientific domains in previously impossible ways.”
Heather Jankins, Head of Data Science Platform
> “AI in R&D only works through an ecosystem. Anthropic is doing this right, bringing together the best technologies while putting access, governance, and interoperability first. Benchling is uniquely positioned to contribute. For more than a decade, scientists have trusted us as the source of truth for experimental data and to modernize their workflows. Now we're building AI that powers this next chapter of R&D.”
Ashu Singhal, Co-founder and President
> “Claude, paired with internal knowledge libraries, has become integral to Sanofi’s AI-driven transformation and is used by the majority of Sanofians on a daily basis within our internal Concierge app. We are seeing significant efficiency gains across the value-chain by optimizing our processes, while our enterprise-wide deployment has enhanced how our teams work. This collaboration with Anthropic augments human expertise to deliver life-changing medicines faster and more effectively to patients worldwide.”
Emmanuel Frenehard, Chief Digital Officer
> “We’ve consistently been one of the first movers when it comes to document and content automation in pharma development. Our work with Anthropic and Claude has set a new standard—we’re not just automating tasks, we’re transforming how medicines get from discovery to the patients who need them.”
Louise Lind Skov, Director Content Digitalisation
[Read story](novo-nordisk.md)
> “Claude Code has become a powerful accelerator for us at Schrödinger. For the projects where it fits best, Claude Code allows us to turn ideas into working code in minutes instead of hours, enabling us to move up to 10x faster in some cases. As we continue to work with Claude, we are excited to see how we can further transform the way we build and customize our software.”
Pat Lorton, Executive Vice President, Chief Technology Officer, and Chief Operating Officer
> “At Manifold, our mission is to power faster, leaner life sciences. Building with Claude has enabled us to develop AI agents that translate questions in the semantic space of scientists to execution in the technical space of specialized datasets and tools. Together, we’re transforming how life sciences R&D will happen in the years ahead.”
Sourav Dey, PhD, Co-founder and Chief AI Officer
> “At PwC, we believe responsible AI isn’t just a technology opportunity—it’s a trust imperative. We’re proud to pair our deep sector insight with Claude’s agentic intelligence to reimagine how clinical, regulatory, and commercial teams operate. Together, we’re not just streamlining processes—we’re elevating quality, accelerating discovery, and building systems where confidence scales alongside innovation.”
Matt Wood, US and Global Commercial Technology and Innovation Officer
> “When we set out to create an AI agent that could automate bioinformatics analyses, we focused on three key factors to decide what model provider to use: top-ranking at software development, aligned with life sciences, and support for startups. We evaluated half a dozen platforms, and it became clear that Claude was the standout leader. We’re excited to continue this collaboration and bring cutting-edge AI Agents into the world of biotech research.”
Alfredo Andere, Co-founder and CEO
> “Claude has been an invaluable progress multiplier for Axiom as we build AI to predict drug toxicity. We’ve used billions of tokens in Claude Code, and use it to write many of our PRs. More recently, Claude agents with MCP servers have become core tools for our scientific work. With the right MCPs, Claude agents can directly query databases and storage services to interpret, transform, and test correlations in data, and help us identify what data and features are most useful for predicting clinical drug toxicity.”
Alex Beatson, Co-founder
> “At EvolutionaryScale, we’re building next-generation AI systems to model the living world. Anthropic’s frontier models accelerate our ability to reason about complex biological data and translate it into scientific insight, helping us push the boundaries of what’s possible in life science discovery.”
Sal Candido, Co-founder, Chief Technology Officer
> “Claude has become the connective tissue across Sanofi. Our internal assistant, Concierge, is powered by Claude and used every day by roughly 60,000 employees — spanning every business unit from R&D to HR to engineering. For our highest-value work, Claude’s models have consistently proven to be the best, and adoption has grown faster than anything we’ve ever deployed.”
Emmanuel Frenehard, Chief Digital Officer
> “AI is the single most powerful opportunity BMS has to accelerate our mission for patients. Claude gives us the agentic capabilities, pace of innovation, and security to unlock decades of siloed knowledge for every employee – and to operate fundamentally different as a company in the next decade of biopharma.”
Greg Meyers, EVP and Chief Digital & Technology Officer
> “At Genentech, Claude is helping us reshape day-to-day scientific research and lay the foundation for the autonomous labs of the future. By bringing Anthropic’s frontier reasoning models into our lab workflows, we’re building the infrastructure for autonomous, closed-loop discovery—so our scientists can design, execute, and iterate better and faster than ever to deliver more breakthroughs for patients.”
Aviv Regev, EVP and Head of Genentech Research and Early Development
1/22
## Built for breakthroughs
### AI you can verify
Claude shows the lowest hallucination rates and is built with biosafety guardrails. When you connect to PubMed, bioRxiv, and research databases, claims are traced to their source, so teams can verify before they act.
### Built for scientific complexity
Analyze genomic data, synthesize hundreds of papers, and design experiments. With Opus 4.8, Claude shows notable improvements in biology benchmarks including BioPipelineBench, single-cell RNA analysis, and structural biology.
### Made for R&D
Claude Science is designed for scientific discovery across research, publication, and analysis. Connect to scientific databases for accurate work.
[Learn more](../15-Claude-AI-Features/product-claude-science.md)
Case study
Novo Nordisk accelerates clinical documentation and drug development with Claude
[Read story (opens in new tab)](novo-nordisk.md)
Case study
Bluenote powers intelligent agents for life sciences with Claude
[Read story (opens in new tab)](bluenote.md)
Case study
FutureHouse powers scientific discovery agents with Claude
[Read story (opens in new tab)](futurehouse.md)
Case study
Biomni accelerates biomedical discoveries by 100x with Claude
[Read story (opens in new tab)](biomni.md)
1 of 4
Advancing life sciences with Claude Opus 4.8
Opus 4.8 brings broader, more reliable reasoning to chemistry, structural biology, bioinformatics pipelines, and lab protocol design: steady, measurable progress on the work researchers do every day.
[Learn more (opens in new tab)](../19-Reference/claude-opus-4-8.md)
## How life sciences teams use Claude
Bioinformatics
Synthesis
Protocols
Regulatory
Code modernization
Prompt
Use the scRNA-qc skill to perform QC and filtering on my raw_feature_matrix.h5 file. Apply standard filtering thresholds: min 200 genes per cell, max 6,000 genes per cell, max 15% mitochondrial content. Generate an HTML QC report with UMAP visualization, filtered h5ad file, and metrics CSV showing cells retained vs filtered.
Connectors
- [10x Genomics Cloud](https://www.claude.com/marketplace/connectors/10x-genomics-cloud)
- [Benchling](https://www.claude.com/marketplace/connectors/benchling)
Interactive demo — open this page on a larger screen to try it
### Bioinformatics analysis
Process genomic data with validated bioinformatics pipelines through Claude Science. Claude connects to 10x Genomics and Benchling, then delivers annotated, reproducible reports you can share with cross-functional teams without needing to provide complex code.
[Learn more](https://academy.claude.com/tutorials/how-to-use-the-scvi-tools-bioinformatics-skill-bundle-with-claude)
### Research synthesis
Survey hundreds of papers in hours instead of weeks. Claude synthesizes findings across PubMed, bioRxiv, and proprietary databases, identifies contradictions, and generates testable hypotheses with verifiable citations tailored to your research questions.
[Learn more](https://academy.claude.com/tutorials/using-the-pubmed-connector-in-claude)
### Clinical trial protocols
Draft clinical protocols with built-in regulatory cross-referencing. Claude researches FDA guidances, analyzes comparable trials on ClinicalTrials.gov, and generates structured protocol drafts ready for review with biostatisticians and regulatory affairs.
[Learn more](https://academy.claude.com/tutorials/how-to-use-the-clinical-trial-protocol-draft-generation-sample-skill-with-claude)
### Regulatory affairs
Compile structured submissions from clinical and preclinical data with automatic cross-referencing against FDA guidance. Claude flags gaps in your regulatory package before anything ships.
### Legacy code modernization
Build life sciences software faster with Claude Code. Claude helps engineers navigate legacy scientific codebases, write robust code for GxP-regulated environments, and catch compliance issues in PR reviews before they ship.
## More products for life sciences
Claude Science works through your research like a skilled biologist, running analysis and tracing every step. Spend less time stitching pipelines together, and more time on science.
[Learn more](../15-Claude-AI-Features/product-claude-science.md)
### Claude Code
Accelerate bioinformatics pipelines and validate scientific software under GxP requirements. Turn computational biology challenges into working code in minutes.
[Learn more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
### Claude Cowork
Automate routine lab workflows and data processing tasks. Cowork handles repetitive work like data entry and file management so scientists can focus on discovery.
[Learn more](../15-Claude-AI-Features/product-cowork.md)
### Claude for Microsoft 365
Refine a clinical study in Word, update trial data in Excel, build research presentations in PowerPoint, and do team coordination in Outlook. Claude carries context across it all.
[Learn more](https://www.claude.com/claude-for-microsoft-365)
## Claude connects to your research ecosystem
Literature, lab notebooks, and analysis platforms, all working together in one place.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
### Explore the latest news in life sciences
Claude Science, an AI workbench for scientists, is now available in beta
News · Jun 30, 2026
Anthropic partners with Allen Institute and Howard Hughes Medical Institute to accelerate scientific discovery
News · Feb 2, 2026
## Get started with Claude
Individual
Team & Enterprise
### Pro
For everyday productivity
[Try Claude](https://claude.ai/login?plan=pro)
-
Life sciences connectors and skills
-
Access to file creation (docs, slides, spreadsheets, and PDFs)
-
Access to research
-
Access to Claude Code
-
[Life sciences guides and docs](https://academy.claude.com/tutorials)
### Max
Get the most out of Claude
[Try Claude](https://claude.ai/login?plan=max)
Everything in Pro, plus:
-
Choose 5x or 20x more usage than Pro\*
-
Higher output limits for all tasks
-
Early access to advanced Claude features
[Usage limits (opens in new tab)](../17-Billing-Plans/usage-limit-best-practices.md) apply. Prices shown don’t include applicable tax. Price and plans are subject to change at Anthropic's discretion.
The [Team plan for research labs](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md) is now available for nonprofits and academic institutions.
### Team
For collaboration across organizations
[Get Team plan](https://claude.ai/upgrade?initialPlanType=team)
-
Life sciences connectors and skills
-
Access to file creation (docs, slides, spreadsheets, and PDFs)
-
Single sign-on (SSO)
-
Central billing and administration
-
Includes Claude Code
-
[Life sciences guides and docs](https://academy.claude.com/tutorials)
### Enterprise
For businesses operating at scale
[Contact sales](https://www.claude.com/contact-sales/life-sciences)
Everything in Team, plus:
-
More usage\*
-
HIPAA-ready infrastructure (added cost)
-
Enhanced context window
-
Compliance API for observability and monitoring
-
Single sign-on (SSO) and domain capture
-
Custom data retention controls
[Usage limits (opens in new tab)](../17-Billing-Plans/usage-limit-best-practices.md) apply. Prices shown don’t include applicable tax. Price and plans are subject to change at Anthropic's discretion.
The [Team plan for research labs](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md) is now available for nonprofits and academic institutions.
## Life sciences resources
Introducing Claude Science
Blog
The Briefing: AI for Science
Livestream
Making Claude a chemist
Blog
How the Garvan Institute is changing the way it does science with Claude
Customer story
## Ready to bring Claude to your lab?
[Try Claude Science](../15-Claude-AI-Features/product-claude-science.md)[Contact sales](https://www.claude.com/contact-sales/life-sciences)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Lindy Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lindy
Path: 18-Industry-UseCases/lindy.md
# Lindy empowers teams to scale with AI Agents powered by Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
10x growth
customer growth since implementing Claude
72% reduction
in time-to-qualified-lead for sales teams
Lindy, an AI-powered automation platform, enables businesses to create AI agents that work alongside human teams, automating repetitive tasks so people can focus on strategic, creative work that drives real business value.
Since implementing Claude Sonnet 3.5 as the default model for their agents, Lindy has achieved 10x customer growth.
With Claude, Lindy AI agents:
- Book 40+ prospect meetings monthly while sales reps focus on high-value conversations
- Handle over 70% of routine support tickets, freeing teams for complex problem-solving
- Reduce time-to-qualified-lead by 72% for sales teams
- Deliver 3-5x productivity gains across customers’ go-to-market and support workflows
## Elevating human potential through intelligent automation
Lindy set out with an ambitious vision: to build a platform where businesses could create AI agents that handle repetitive knowledge work, enabling human teams to focus on what they do best: creative problem-solving, relationship building, and strategic thinking.
"The vision has always been to build an AI employee that provides both maximum capability and maximum ease of use," explained Luiz Scheidegger, Head of Engineering at Lindy. "We wanted to give teams leverage—letting them focus on high-impact work while AI handles the repetitive tasks."
The challenge was finding an AI model that could power agents sophisticated enough to handle ambiguous tasks, make complex tool calls, and communicate naturally, all while maintaining the reliability enterprise customers demand.
## Claude delivers the intelligence and reliability Lindy agents need
After extensive evaluation, Lindy chose Claude as their default model, and while customers can select alternative LLMs, they rarely override Claude. The decision came down to performance in real-world agent scenarios.
"Claude models simply performed better in our evals and use cases," said Scheidegger. "They were able to better navigate ambiguity in large context windows, and to make better tool calls when dealing with complex workflows such as calendar management, natural language conditions, and other critical Lindy needs."
The team found Claude particularly strong at handling deeply nested data structures requiring nuanced reasoning. Calendar handling and natural language conditions—two areas where other models struggled—became Claude's strengths.
Once customers experienced the quality of Claude-powered agents, adoption was clear. "Almost no one overrides the default LLM," Scheidegger noted. “The vast majority of all model calls on the platform are for Claude.”
## AI colleagues that enhance team capabilities
At Lindy, Claude powers intelligent agents that work alongside teams across three main categories: go-to-market workflows, customer support, and executive assistants.
In go-to-market workflows, Lindy agents handle initial outreach and qualification, allowing sales professionals to focus on building relationships and closing deals. One SaaS startup uses a Claude-powered Lindy agent to identify leads and personalize initial outreach, booking 40+ meetings monthly. This frees their sales team to concentrate on high-value conversations and strategic account development.
For customer support, Lindy agents resolve routine queries instantly, enabling human agents to tackle complex issues that require greater empathy and creative problem-solving. A bootstrapped productivity tool uses Lindy to provide 24/7 first-line support. Their AI agent resolves over 70% of routine tickets, while their support team can now focus on product feedback, customer success initiatives, and handling sensitive situations that necessitate human involvement.
As executive assistants, Lindy agents handle scheduling and information synthesis, giving leaders more time for strategic decision-making. One executive founder uses Lindy to prep daily briefings and manage calendar conflicts. "It feels like I'm delegating to a real team member," they shared. This allows them to spend more time on vision, strategy, and team development.
## Empowering teams to do their best work
Claude has unlocked capabilities that transform how Lindy customers think about human-AI collaboration. Teams using Lindy agents see 3-5x productivity gains by eliminating tedious tasks that previously consumed valuable time.
"Our customers consistently tell us that Lindy doesn't replace team members—it makes existing teams more effective," said Everett Butler, Head of Marketing at Lindy. "Sales reps close more deals, support agents solve harder problems, and executives make better decisions when they're not bogged down by repetitive work."
The impact extends beyond efficiency. One customer noted that after implementing Lindy, their support team finally had time to contribute to product development discussions, something they'd always wanted to do but never had bandwidth for. Sales teams report higher job satisfaction when they can focus on relationship-building rather than cold email drafting.
"Claude has been pivotal in making our AI agents feel more human, more helpful, and more trustworthy," Butler explained.
This trust enables teams to confidently delegate routine tasks while maintaining control over strategic decisions.
## Building a more fulfilling future of work
Lindy envisions a future where AI enhances rather than replaces human capabilities. The company has launched two new features powered by Claude: Autopilot, a native computer use capability, and Agent Builder, which creates agents from simple prompts. These tools enable customers to quickly and easily create agents that are incredibly capable.
"We see a future where every professional has AI colleagues that handle the repetitive parts of their job," the team explained. "This isn't about reducing headcount, it's about letting people do work that's more creative, strategic, and fulfilling."
As Claude's capabilities expand, Lindy plans to create agents that can support entire projects while humans provide direction, creativity, and judgment.
"We believe Claude will be the foundation for a new kind of work, one where humans and AI collaborate to achieve things neither could do alone," said Butler. "And we're building Lindy to make that future real, today."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Local Falcon Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/local-falcon
Path: 18-Industry-UseCases/local-falcon.md
# Local Falcon helps 95,000 businesses boost search rankings with Claude
[Try Claude](https://claude.ai)
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
North America
1 million
customer reviews analyzed simultaneously
20+ hours
saved monthly on review analysis
Read more
[Read more](#)
Read more
Video caption
Read more
[Read more](#)
Read more
Video caption
[Prev](#)
Prev
Local Falcon transforms how 95,000 businesses worldwide understand and improve their Google search rankings by using Claude to analyze millions of customer reviews and deliver clear, actionable recommendations.
Their use of Claude has delivered remarkable results, enabling Local Falcon to:
- Analyze up to 1 million customer reviews simultaneously
- Save businesses 20+ hours monthly on review analysis
- Increase recurring revenue by 15%
- Deploy an MVP in under three weeks
## Solving the local search visibility puzzle
For businesses trying to stand out in local Google searches, success depends on understanding vast amounts of data—from customer reviews to competitor rankings. Local Falcon needed to help their customers make sense of this complexity.
"We didn't want to just show users how their businesses ranked. We wanted to give them tools to improve them, including insights into the 'why' behind their rankings and clear optimization strategies, based on real-time data and customer feedback," said David Hunter, CEO of Local Falcon.
## Why Claude is effective for analyzing customer feedback
After evaluating multiple AI solutions, Local Falcon chose Claude for three key strengths: understanding nuanced language, consistent accuracy, and strong security features. "Claude's ability to grasp the nuances of human language is unmatched. When analyzing customer reviews, it doesn't just identify positive or negative sentiment—it understands context, detects subtle patterns, and provides actionable insights that impact our customers' business decisions," said Hunter.
Security was equally crucial given the sensitive nature of customer data. Hunter explained, "Customer data sensitivity is at an all-time high in the SEO space. Claude's emphasis on safety and interpretability made it our clear choice. We couldn't afford the risk of unpredictable outputs."
## Turning customer feedback into business growth
Local Falcon's Reviews Analysis tool uses Claude to help businesses in several ways:
- Analyzes up to 1 million customer reviews to identify trending complaints and praise
- Breaks down feedback by location, helping multi-location businesses understand each branch
- Identifies specific issues affecting ratings, such as wait times or service quality
- Compares performance against top competitors for targeted improvements
- Provides step-by-step recommendations for addressing common complaints
- Tracks sentiment changes over time to measure improvement initiatives
## Real results for real businesses
Local Falcon's Claude-powered tool has transformed results for their customers. For example, a national franchise discovered that their poor Google ratings weren't due to company-wide issues, but instead came from problems at specific locations. Using these insights, they focused on improving staff training at underperforming branches. This targeted approach helped them raise their Google rating from 3.7 to 4.2 stars and climb higher in local search rankings.
Marketing agencies have found similar success. One agency managing 50+ locations saves over 20 hours weekly on review analysis while offering better insights to clients. This efficiency helped them grow their client base by 10% without adding staff.
Implementing this type of Claude-powered analysis for customers has driven a 15% increase in recurring revenue for Local Falcon by delivering unique value to their customers.
## Building the future of local search
Local Falcon is already developing predictive ranking tools to help businesses anticipate and prepare for changes in their search rankings based on historical patterns and emerging trends. These new features will expand Claude's role in shaping local search optimization.
> We're optimistic about the future as Claude evolves. We see huge potential in its expanding capabilities for deeper local search insights. As Claude's technology advances, we expect our partnership to strengthen, providing more value for our customers through AI-driven features and insights.
— David Hunter, CEO of Local Falcon
Video caption
[Prev](#)
Prev
## Related stories
[Caylent turns months of migration work into days with Claude Agent SDK](caylent.md)
Caylent turns months of migration work into days with Claude Agent SDK
Caylent turns months of migration work into days with Claude Agent SDK
Customer story
[Customer story](caylent.md)
Customer story
[How can a two-person fabrication studio make room for problems it’s never solved before?](https://www.claude.com/customers/bla-studios)
How can a two-person fabrication studio make room for problems it’s never solved before?
How can a two-person fabrication studio make room for problems it’s never solved before?
Customer story
[Customer story](https://www.claude.com/customers/bla-studios)
Customer story
[LG CNS modernizes 20-year-old enterprise systems with Claude](lg-cns.md)
LG CNS modernizes 20-year-old enterprise systems with Claude
LG CNS modernizes 20-year-old enterprise systems with Claude
Customer story
[Customer story](lg-cns.md)
Customer story
[How Blank Metal, a lean professional services firm, runs on Claude Cowork](blank-metal-qa.md)
How Blank Metal, a lean professional services firm, runs on Claude Cowork
How Blank Metal, a lean professional services firm, runs on Claude Cowork
Customer story
[Customer story](blank-metal-qa.md)
Customer story
[Homepage](https://claude.com)
Homepage
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- Help me develop a unique voice for an audience
Hi Claude! Could you help me develop a unique voice for an audience? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Improve my writing style
Hi Claude! Could you improve my writing style? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Brainstorm creative ideas
Hi Claude! Could you brainstorm creative ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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Learn
- Explain a complex topic simply
Hi Claude! Could you explain a complex topic simply? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Help me make sense of these ideas
Hi Claude! Could you help me make sense of these ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Prepare for an exam or interview
Hi Claude! Could you prepare for an exam or interview? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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Code
- Explain a programming concept
Hi Claude! Could you explain a programming concept? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Look over my code and give me tips
Hi Claude! Could you look over my code and give me tips? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Vibe code with me
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More
- Write case studies
This is another test
- Write grant proposals
Hi Claude! Could you write grant proposals? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to — like Google Drive, web search, etc. — if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Write video scripts
this is a test
[Anthropic](https://www.anthropic.com/)
Anthropic
© \[year\] Anthropic PBC
Products
- Claude
[Claude](../15-Claude-AI-Features/product-overview.md)
Claude
- Claude Code
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Claude Code
- Claude Code for Enterprise
[Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
Claude Code for Enterprise
- Claude Cowork
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Claude Cowork
- @Claude
[@Claude](../15-Claude-AI-Features/product-tag.md)
@Claude
- Claude Design
[Claude Design](../15-Claude-AI-Features/product-design.md)
Claude Design
- Claude Science
[Claude Science](../15-Claude-AI-Features/product-claude-science.md)
Claude Science
- Claude Security
[Claude Security](../15-Claude-AI-Features/product-claude-security.md)
Claude Security
- Download app
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- Claude in Chrome
[Claude in Chrome](https://www.claude.com/claude-in-chrome)
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[Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
Claude for Microsoft 365
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[Skills](https://www.claude.com/skills)
Skills
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- Mythos
[Mythos](../15-Claude-AI-Features/claude-mythos.md)
Mythos
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[Fable](../15-Claude-AI-Features/claude-fable.md)
Fable
- Opus
[Opus](https://www.claude.com/15-Claude-AI-Features/claude-opus-4-6-anthropic.md)
Opus
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[Sonnet](https://www.claude.com/15-Claude-AI-Features/claude-sonnet-4-6-anthropic.md)
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Legal
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- Small business
[Small business](small-business.md)
Small business
Claude Platform
- Overview
[Overview](https://www.claude.com/platform/api)
Overview
- Developer docs
[Developer docs](../04-API-Reference/Other/home.md)
Developer docs
- Pricing
[Pricing](../17-Billing-Plans/pricing.md#api)
Pricing
- Ecosystem
[Ecosystem](https://www.claude.com/ecosystem)
Ecosystem
- Marketplace
[Marketplace](https://www.claude.com/platform/marketplace)
Marketplace
- Claude on AWS
[Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
Claude on AWS
- Google Cloud
[Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
Google Cloud
- Microsoft Foundry
[Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
Microsoft Foundry
- Regional compliance
[Regional compliance](https://www.claude.com/regional-compliance)
Regional compliance
- Console login
[Console login](../04-API-Reference/Other/usage-limits.md)
Console login
Resources
- Blog
[Blog](https://www.claude.com/blog)
Blog
- Claude partner network
[Claude partner network](../04-API-Reference/Other/partners.md)
Claude partner network
- Community
[Community](https://www.claude.com/community)
Community
- Connectors
[Connectors](../04-API-Reference/Other/partners-mcp.md)
Connectors
- Courses
[Courses](https://www.anthropic.com/learn)
Courses
- Customer stories
[Customer stories](customers.md)
Customer stories
- Engineering at Anthropic
[Engineering at Anthropic](https://www.anthropic.com/engineering)
Engineering at Anthropic
- Events
[Events](https://www.anthropic.com/events)
Events
- Plugins
[Plugins](../08-Plugins-Skills/claude-com-plugins.md)
Plugins
- Powered by Claude
[Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
Powered by Claude
- Service partners
[Service partners](#)
Service partners
- Tutorials
[Tutorials](https://www.claude.com/resources/tutorials)
Tutorials
- Use cases
[Use cases](https://www.claude.com/resources/use-cases)
Use cases
Company
- Anthropic
[Anthropic](https://www.anthropic.com/)
Anthropic
- Careers
[Careers](https://www.anthropic.com/careers)
Careers
- Policy
[Policy](https://www.anthropic.com/policy)
Policy
- Economic Futures
[Economic Futures](https://www.anthropic.com/economic-futures)
Economic Futures
- Research
[Research](../19-Reference/anthropic-com-research.md)
Research
- News
[News](../19-Reference/news.md)
News
- Policy on the AI Exponential
---
## Lokalise Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lokalise
Path: 18-Industry-UseCases/lokalise.md
# Lokalise improves translation quality with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
82.6% acceptance rate
for AI translation suggestions with Claude
80% cost savings
compared to traditional translation methods
[Lokalise](https://lokalise.com/ai?utm_source=Anthropic&utm_medium=&utm_campaign=casestudy), a localization platform that helps global software teams deliver content in multiple languages, uses Claude to power their AI translation engine, delivering higher quality translations with less need for manual editing.
With Claude, Lokalise:
- Achieves 82.6% AI suggestion acceptance rate with Claude 3.5 Sonnet, outperforming other frontier models
- Delivers translations that are ready to publish without post-editing for over 80% of content
- Provides customers with 80% cost savings compared to traditional translation methods
- Demonstrates superior performance across key language pairs, including English to Portuguese and Japanese to English
## Transforming localization with AI orchestration
Lokalise helps businesses expand globally through their intuitive localization platform that combines automation, AI orchestration, and collaboration. Founded in Europe, they have evolved from serving developers and product managers to supporting enterprises across technology, financial services, and healthcare, as well as startups entering new markets.
As companies expand globally, they need high-quality localized content delivered efficiently. Etgar Bonar, CMO at Lokalise, said, "Our journey with AI started with helping customers get translations faster and more cost-effectively, but we soon realized that quality matters just as much." This insight led them to build an AI-driven localization process that bridges the gap between machine and human translation without compromising efficiency.
## Choosing Claude for superior translation quality
After evaluating multiple AI models, Lokalise selected Claude as one of their five engines based on its exceptional performance in testing across language pairs—combinations of source and target languages such as English to Portuguese or Japanese to English. "Claude ranked number one of the models that we tested, consistently delivering the best results across all benchmark metrics," said Bonar.
In a recent A/B test comparing Claude 3.5 Sonnet with GPT-4o, Claude achieved a higher AI suggestion acceptance rate and consistently outperformed competing models across key language pairs, particularly English to Portuguese and Japanese to English.
Beyond raw performance metrics, Lokalise found that Claude delivered more natural and context-aware outputs, leading to higher acceptance rates and less post-editing effort for translators. "When we tested Claude 3.5 Sonnet, the results were clear—it was the most accurate model we'd evaluated, particularly for handling nuanced content and maintaining proper context for several language pairs," said Bonar.
## How Claude powers Lokalise's intelligent translation platform
Lokalise has integrated Claude 3.5 Sonnet into their AI orchestration platform. This platform compares translations from multiple large language models and selects the best one based on factors like language pair, content type, and additional context provided.
Claude's role in this ecosystem includes:
- Generating AI suggestions in Lokalise's Expert Editor, which translators can accept, modify, or reject
- Serving as the default engine for several high-impact language pairs due to its superior performance
- Processing longer, more nuanced content segments, which is particularly valuable for product UI localization and in-app messaging
Integrating Claude into Lokalise's existing tools was straightforward thanks to Anthropic's clear documentation and stable API performance. "Claude integrated seamlessly with our existing model infrastructure, requiring minimal adaptation and allowing us to rapidly deploy and iterate," noted Bonar. This smooth integration enabled Lokalise to quickly stand up an A/B test framework, evaluate results across numerous language pairs, and begin deployment without major backend rework.
## Empowering global businesses with faster, higher-quality localization
Lokalise has improved translation quality and efficiency by incorporating Claude into their suite of AI models. Currently, over 80% of Lokalise AI translations do not need post-editing, meeting human translation quality standards while driving cost savings of over 80% by reducing the need for manual review.
This means faster time to market for their global content strategies for Lokalise's customers. "Our customers can now enter new markets faster using AI translations because they trust that with proper context provided to our AI engine, they’ll see human-like quality for at least 80% of their translations," explained Bonar.
Most importantly, Lokalise saw up to a 5% increase in translations ready to publish without post-editing for selected language pairs. This is an improvement over their baseline using other models. This performance improvement translates directly to time and cost savings for their customers.
## Building the future of AI-powered localization
Lokalise envisions a future where AI transforms the localization industry, making high-quality localization accessible to all. Their next steps include leveraging retrieval augmented generation (RAG) to tailor translations to individual customers' styles and context, further enhancing the personalization and accuracy of their AI translations.
Additionally, Lokalise plans to use Claude to evaluate translation quality through the Multidimensional Quality Metrics (MQM) framework. This will help customers decide which translations need review and which are ready for immediate publication.
As AI technology evolves, Lokalise remains committed to advancing localization technology, empowering global businesses to connect with their audiences in every language and culture. They continue to enhance their AI capabilities through their work with Anthropic, ensuring customers can deliver exceptional multilingual content with unprecedented efficiency and quality.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## L'Oréal Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/loreal
Path: 18-Industry-UseCases/loreal.md
# L'Oréal advances conversational analytics with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Ecommerce
Company size:
Large
Product:
Claude Platform
Location:
Europe
44,000 monthly users
across L'Oréal's AI platform with 2.5 million messages per month
15+ specialized agents
orchestrated by Claude for data insights
[L'Oréal](https://www.loreal.com) is the world's largest cosmetics and beauty company, operating in over 150 countries with a portfolio of 37+ international brands across skincare, haircare, makeup, and fragrance. The company is positioning itself as a Beauty Tech leader, combining cutting-edge research and innovation with AI, data, and digital capabilities.
## With Claude, L'Oréal has:
- Achieved 99.9% accuracy on conversational analytics applications, compared to 90% with previous GenAI approaches
- Built a multi-agent system that transforms natural language questions into data insights and visualizations
- Enabled employees to query data directly rather than building custom dashboards for each question
- Deployed Claude across its internal AI platform, serving 15,000 daily users and 44,000 monthly users
## The problem
After years of developing and deploying traditional AI applications, L'Oréal began its generative AI journey in 2023. The company needed to democratize AI capabilities across its global workforce while maintaining security, governance, and business value. A key challenge was enabling employees to access and analyze data without requiring technical expertise or custom dashboard development for each inquiry.
L'Oréal required sophisticated reasoning capabilities for complex analytical and financial tasks involving math, coding, and SQL generation—particularly for conversational analytics where employees could ask questions in natural language and receive accurate insights. The company also sought to boost productivity by eliminating repetitive tasks and allowing employees to focus on higher-value work, while accelerating time-to-market, gaining market share, and speeding formulation research.
## Claude orchestrates multiple specialized agents for complex workflows
L'Oréal selected Claude through rigorous testing across their use cases.. "Our auto evaluation capabilities, such as LLM as a judge, have proven many times the superiority of Claude models for a various number of use cases, particularly for the most complex ones," said Thomas Menard, Head of Agentic Platform and LAB at L'Oréal.
For conversational analytics specifically, L'Oréal conducted extensive hands-on testing to validate Claude's performance. Claude's advanced reasoning capabilities proved essential for the company's most demanding applications, especially in conversational analytics where accuracy and reliability are critical for building user trust.
## L'Oréal deploys Claude as an intelligent orchestrator
L'Oréal uses Claude in two primary ways: within AI assistants that require high-quality reasoning capabilities, and across their software development lifecycle through tools like GitHub Copilot and Claude Code.
For conversational analytics, Claude serves as the main orchestrator of multiple specialized agents that work together to transform user questions into insights and visualizations. When an employee asks a question in natural language, Claude coordinates with semantic API agents, data retrieval systems, and specialized agents for calculations, product master data, and geography master data.
This orchestration approach allows Claude to determine which specialized agents to engage based on the user's question, coordinate their work, and synthesize results into clear answers with supporting data visualizations. Rather than relying on a single model for all tasks, L'Oréal built specialized agents for specific functions. For calculations, Claude routes to a dedicated calculator agent. For product dimensions, Claude delegates to a product master data agent. Geography queries are handled by a geography master data agent.
The architecture helps mitigate potential accuracy issues. "Risk of hallucination has been tracked by the team and mitigated," Menard explained. By routing specific types of queries to purpose-built agents, the system maintains high accuracy across diverse analytical tasks while Claude manages the overall workflow and synthesizes results. The system queries L'Oréal's Beauty Tech Data Platform in natural language while managing user identity and access controls.
Testing has validated the architecture's effectiveness. "Through our tests, it's been proven that Claude 3.7, then 4 and now 4.5 Sonnet are by far the most capable and advanced models when it comes to drive sub-agents to fulfill the user needs," said Menard.
## The outcome
The impact on accuracy has been substantial. L'Oréal now reaches 99% accuracy scores on conversational analytics applications, compared to 90% with previous GenAI approaches. This improvement is building trust and confidence among employees to adopt these new capabilities at scale.
The shift in how employees can work with data is equally significant. Rather than building custom dashboards for each ad-hoc question, employees can now simply ask their questions in natural language. This represents a fundamental change in how L'Oréal's workforce can access and analyze information.
L'Oréal's internal AI platform has achieved broad adoption, with 15,000 daily unique users, 33,000 weekly unique users, and 44,000 monthly unique users generating 2.5 million messages per month across multiple models. Early testing of Claude Code with 30 to 50 developers is also showing promising results for engineering productivity.
Looking ahead, L'Oréal sees agentic AI as still in early stages within the company. "The rise of Agentic is starting to be built and we count on Anthropic models to put us at the forefront of Beauty Tech," said Menard. The company plans to expand its agentic capabilities and deepen its partnership with Anthropic to maintain its position as a Beauty Tech leader in the competitive cosmetics industry.
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Lotte Homeshopping Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lotte-homeshopping
Path: 18-Industry-UseCases/lotte-homeshopping.md
# Lotte Homeshopping improves QA efficiency and partner satisfaction with Claude and Sendbird
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Large
Product:
Claude Platform
Location:
Asia Pacific
53 questions
processed daily through Moni
30-40%
reduction in partner inquiries to QA staff
Lotte Homeshopping uses Claude to power Moni, their AI assistant that streamlines quality assurance processes and provides 24/7 support to partners, reducing response times and improving satisfaction across their retail network.
With Claude, Lotte Homeshopping:
- Processes an average of 53 partner questions daily through Moni
- Reduced partner inquiries to QA staff by 30-40%
- Successfully expanded from fashion to multiple product categories
## Meeting the challenges of complex QA processes
As one of Korea's top home shopping operators, Lotte Homeshopping specializes in quickly sourcing trendy merchandise and delivering it to customers. However, they faced significant delays in their product launch process due to communication bottlenecks between QA teams and product partners. Before any product could go live, partners needed to verify test reports, documentation, and regulatory compliance markings, creating a time-consuming back-and-forth through multiple channels.
"The communication between our QA team and partners was delaying our launch timeline," explained Oh Ju-young from Lotte Homeshopping. "We conducted tests and POCs with several chatbot providers and were quite disappointed. Sendbird's accuracy and flexibility, paired with Claude, solved the problems others couldn't."
## Why Lotte Homeshopping chose Claude through Sendbird
After evaluating numerous solutions over several months, including testing various platforms and AI providers, Lotte Homeshopping selected a combined solution: Claude, Anthropic's powerful AI model, deployed through Sendbird, a messaging platform that provides the necessary infrastructure and security. This integration allows Claude's intelligence to power their conversational experiences while Sendbird handles the messaging infrastructure, security, and delivery mechanisms. The combination offered three key strengths:
- **Superior accuracy and judgment**: QA work demands a high level of judgment and accuracy when reviewing documentation and product specifications. Claude consistently demonstrated the precision Lotte Homeshopping required for their detailed quality assessment processes.
- **Comprehensive access management**: The solution effectively handled partner access controls while ensuring complete data validation for each product, a critical requirement for their security framework.
- **Future-proof scalability**: The platform provided clear pathways to support expanding AI services as Lotte Homeshopping grew its implementation across departments.
"Unlike other AI services, Sendbird comes with built-in features like two-factor authentication and message filtering by default, allowing us to seamlessly implement the service while meeting the high-security standards required by a large enterprise like ours," said Oh Ju-young.
## How Claude powers Moni for partner support
In October 2024, Lotte Homeshopping launched its AI assistant Moni, which initially focused on fashion partners before expanding to other product categories. The system leverages Claude to:
- Automatically analyze and interpret guidance documents and test reports
- Deliver consistent QA guidelines and responses across all partner interactions
- Handle routine inquiries that previously required human specialists
- Provide 24/7 support, eliminating delays in partner communications
## Transforming partner experiences and operational efficiency
The implementation of Claude through Moni has improved Lotte Homeshopping's operations and partner relationships. A comprehensive survey of fashion partners revealed reduced product launch timelines and increased partner satisfaction.
"Claude gives us the accuracy and judgment our QA demands, and Sendbird makes it easy to integrate and deploy as an enterprise-ready AI application. Together, they're an ideal solution," shared Oh Ju-young.
This automation has freed the QA team to focus on complex cases while ensuring partners receive accurate, consistent information without delays.
Building on this success, Lotte Homeshopping has expanded Moni to additional product categories, including home appliances and discretionary items, as of January 2025. The company is also integrating automated verification systems for regulatory requirements like KC certification (Korea's product safety standard).
## Building the future of AI-enhanced retail operations
Lotte Homeshopping is moving beyond traditional retail automation with an expansive vision for AI integration. While Moni currently handles partner inquiries and test validation, the company is creating a future where AI drives complete quality processes from beginning to end.
"We're transforming AI from a support tool to the primary engine of our quality systems," explained Oh Ju-young. "What begins in QA will soon enhance everything from broadcast production to customer service."
This bold expansion leverages Claude's intelligence and Sendbird's infrastructure to reimagine retail operations across the enterprise. Oh Ju-young concluded, "We're just beginning to explore the possibilities. The combination of Claude and Sendbird is opening doors we hadn't even considered before."
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Lovable Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lovable
Path: 18-Industry-UseCases/lovable.md
# Lovable helps anyone create software 20x faster with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
EMEA
\$200M ARR
in a year after launch
50M+ projects built
on the platform, 200,000+ per day
[Lovable](https://lovable.dev/) turns a plain-language description of an app into production-grade software. Users shape it through a back-and-forth conversation, refining until it matches what they had in mind. Since its launch in November 2024, people have built more than 50 million projects on Lovable.
## With Claude, Lovable:
- Reached \$200 million in annualized recurring revenue 12 months after launch, now at \$400m ARR
- Powers more than 50 million projects built on the platform, over 200,000 per day
- Serves non-technical founders, teams of all sizes, and large enterprises including Microsoft, Uber, HubSpot, and Zendesk
## The challenge
## A capable model for building software
Before Lovable, Anton Osika, Lovable's CEO and co-founder, says he kept having the same conversation. "There's been so many people coming to me saying, 'I'd love to build something. I have a great idea that I want to turn into reality, but I can't code,'" he said.
In early 2023, he built a weekend side project to help developers move faster with AI and posted it to GitHub as an open-source experiment. It went viral, but the people showing up to use it weren't the developers he had built it for. A few days later, he woke up certain. "I realized the world is not going into a future where just us engineers look at code to build software," he said. "It's going to be a completely new type of interface." That morning and his co-founder Fabian Hedin mapped out what would soon become Lovable.
Anton says he pictured far more people building software and running whole businesses on it: founders, teams driving change inside companies and government, and domain experts who knew exactly what their work needed. The team needed a capable model at the core of its product.
The most driven founders are problem solvers. Watch their unscripted conversations with the Anthropic engineers.
[Read more](https://claude.com/problem-solvers)
## The solution
## A thought partner, not a code generator
Anton is precise about what Lovable is. "We're not in the business of code generation," he says. "We're in the business of unlocking new economies and empowering every human out there who wants to create something. We take something that's super complex, and we try to make it seem very, very simple."
That planning capability is core to the experience. Lovable's first version took instructions and carried them out. Then came chat-based planning, where people work through what to build and how to structure it before any code is written. As that layer matured, the product began to feel like a partner. “We start seeing Lovable more as a co-founder than an AI software engineer,” Osika said. It decides how to act on the user's behalf, sometimes working quickly and sometimes taking longer, then telling the user it's done and asking what to change.
Alexandre Pesant, who leads product at Lovable, has watched that capability deepen with each model. “We've followed each model update because each model is better than the previous one,” he said. “Claude has a strong combination of great coding abilities and conversational abilities.”
Under the surface, Lovable runs on an agentic architecture. “We have a harness around a main agent that can use subagents to orchestrate tasks effectively, with the right models at each step,” said Pesant. The main agent reasons about a build and hands smaller pieces of work to subagents, matching each task to the model best suited to it.
Specific Claude releases marked turning points in what users could build. “Claude Sonnet 3.5 was the first model that made agents work,” said Pesant. “Claude Opus 4.5 was the next big step change in reliability on long-horizon tasks, unlocking a new class of projects.”
Every new Claude release goes through the same evaluation Lovable has run from the start, measuring how often the system hits a wall and produces an app that’s broken or isn’t what the user asked for. That gate matters because Lovable’s users often can’t read the code themselves, so they’re trusting the output to work. For Osika, earning that trust is the harder, more durable goal. “Something that I think is very, very rare in AI is a trusted brand that people love and keep coming back to,” he said. “To have that trusted brand, that's not something that you magically achieve.”
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## From idea to \$200 million in a year
Within a year of launch, Lovable reached \$200 million in annualized recurring revenue. More than 50 million projects have been built on the platform, over 200,000 a day, and the apps people build there draw more than 600 million visits a month.
What those numbers represent matters to Osika as much as their size. "Fundamentally, I think software should be about human emotions and the way to create products that really delight," he said, which is where the company's name comes from.
That belief shows in what people build. The people closest to a problem can now create the software to solve it. Alan, a non-technical founder, set out to fix healthcare staffing and built an AI-powered staffing platform on Lovable in five months that was generating a million dollars in revenue. A team in Portugal stood up a coordination platform to respond quickly to multiple weather emergencies. Doctors Without Borders staff working in the Amazon jungle run scheduling and inventory on software they built and adjust themselves as they use it. Large enterprises build on Lovable too, among them Uber, HubSpot, and Zendesk.
Osika expects that to widen as the friction keeps falling. "There is fundamentally more human agency that's unlocked when frictions for starting a company and building your product start disappearing," he said. "We're entering an era where there are more societal problems that are getting solved. We're seeing that live with millions of people building on top of our platform."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Lyft Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/lyft
Path: 18-Industry-UseCases/lyft.md
# Lyft reduces customer support time by 87% with Claude
[Try Claude](https://claude.ai)
Industry:
Transportation
Company size:
Large
Product:
Claude Platform
Location:
North America
87% faster resolution
Customer support time reduced by over 87%
30% more accurate
Decision-making accuracy improved by over 30%
Customer support
Build AI support agents with a more human touch and transform your customer experience.
[Read more](customer-support.md)
Introducing Agent Skills
Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.
[Read more](https://claude.com/resources/articles/skills)
[Lyft](https://www.lyft.com/), a global mobility platform across six continents and thousands of cities, handles customer support interactions that range from simple fare questions to complex issues. The company's support team is one of the only teams at Lyft that directly interface with customers, a critically important task to the company's mission of serving and connecting riders and drivers.
## With Claude, Lyft:
- Enabled agents to focus on complex issues requiring human care and empathy
- Built an AI assistant that maintains Lyft's brand personality while resolving issues in seconds
- Reduced customer support resolution time by over 87%
- Improved decision-making accuracy by over 30%
## The challenge
In 2023, Lyft faced a critical inflection point. Customer contacts to support were at an all-time high, expectations were rising, and the support experience wasn't keeping pace.
"We were in a really tough spot," said Elyse Hovanesian, Product Lead for AI in Support at Lyft. "Our customers were frustrated. We were pouring a lot of time and energy into creating new products, but they weren't moving the needle."
The problems compounded on both sides of the interaction. Riders and drivers waited 30 to 40 minutes to connect with an agent. When they finally got through, agents in some instances were juggling three or four customers simultaneously, buried in volume and unable to give any single person their full attention. The experience also felt robotic—customers navigated rigid workflows and received copy-pasted responses that didn't address their actual situations.
Lyft was beginning to see signs of agent burnout, and were so buried in volume that they couldn’t put a face and name to those interactions. They didn't have time to actually understand the issue because they were trying to respond and close chats quickly. What got lost was the connection they really wanted to build.
Lyft needed to find a path that would let them both grow the business and improve customer experience.
## Choosing Claude through comprehensive testing
The team ran comprehensive tests across multiple models, evaluating both quantitative performance, and qualitative factors that mattered for customer experience.
"We tested accuracy of the response and the ability of the AI models to have the tone and persona that represented our brand," Hovanesian said. "In both of those cases, we found that Claude models were best for Lyft’s needs."
The personality dimension proved decisive. Lyft needed an AI that felt like Lyft: confident and capable, but warm and genuine. The team was determined to avoid creating what Hovanesian called "a dreadful chatbot that no one wants to interact with."
The team started with drivers, whose needs are complex and varied. Driver onboarding involves region-specific requirements layered on top of platform-wide policies—exactly the kind of nuanced, educational task where Claude excelled. From there, Lyft expanded to rider support, moving beyond simple Q&A to handling charge disputes, ride experiences, and other issues that previously required human investigation.
"Claude's personality is really what stuck out to me," said Hovanesian. "It felt organic. Our customers were conversing more and opening up about the issues they were having, which then enabled us to solve them better."
## The outcome
Claude now powers Lyft's AI assistant, handling customer support interactions for both riders and drivers. The assistant greets customers by name, investigates their specific situation, and resolves issues in seconds rather than minutes. When cases require human judgment—safety concerns, complex disputes, or situations needing empathy—the system routes customers to human agents who are able to understand issues even faster with AI-generated summaries of the conversation.
The results transformed how Lyft thinks about customer support. Resolution times dropped by over 87%. What once required a 5-to-10-minute wait followed by extended back-and-forth now happens in seconds. The company has saved millions of dollars—funds they reinvested in their support agents.
"Through using Claude, we've saved millions, which we have reinvested in upskilling our customer support agents," said Hovanesian. "We've empowered our agents to focus on those more complex issues that really require human care."
That shows up in programs like Lyft Silver, a service for older riders that pairs a simplified app experience with dedicated human support. Before Claude, the resources for such a program would have been consumed by routine tickets. Now, trained agents can provide high-touch onboarding and a direct phone line, the kind of service this customer segment needs but that wouldn't have been possible at the previous volume.
The shift also changed what it means to be a support agent at Lyft. Agents now handle one customer at a time instead of juggling multiple chats. They have room to understand the full context of an issue, think critically about solutions, and anticipate what else a customer might need.
Support agents now say they can see a real career path at Lyft, signaling a meaningful shift away from burnout that often characterizes support teams.
Looking ahead, Lyft sees Claude handling increasingly complex issues to give their customers time back, while human agents will stay focused on issues requiring human empathy and understanding. The goal is a support experience that feels personal whether interacting with AI or a human. That means responding fast when speed matters, and deeply attentive when connection matters.
"Using Claude has completely changed my perspective for what we can create in support at Lyft," said Hovanesian. "There is so much more that we can do to create a better experience for our customers."
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## MagicSchool Q&A | Claude Platform (API) | Claude by Anthropic
Source: https://www.claude.com/customers/magicschool-qa
Path: 18-Industry-UseCases/magicschool-qa.md
# MagicSchool on building a safety layer for millions of student conversations
[Try Claude](https://claude.ai)
Industry:
EducationBeneficial Deployments
Company size:
Small
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
8 to 10 million student messages
moderated in real time each month
7 million educators
use the MagicSchool platform across 13,000 schools and districts
Case Study: MagicSchool transforms K-12 education for 7 million educators
With Claude, MagicSchool supports 13,000+ schools and districts and millions of students.
[Read more](magicschool.md)
*Q&A with Keanon O'Keefe, Senior Product Manager, AI Trust, Safety, and Quality, and Chris Rohlfs, Staff Data Scientist, AI Trust, Safety, and Quality at MagicSchool*
[MagicSchool](https://www.magicschool.ai/) is a K-12 AI platform used by more than 7 million educators across 13,000 schools and districts. MagicSchool’s AI-powered platform helps teachers save time by streamlining lesson planning, providing personalized student feedback, and creating engaging content for students. MagicSchool recently built a Claude-powered safety layer that moderates 8 to 10 million student messages in real time each month, reducing the false positive rate of self-harm and mental distress signals by 3x. Because students are minors, the deployment follows Claude's API requirements for minor users. We spoke with Keanon O'Keefe, Senior Product Manager for AI Trust, Safety, and Quality, and Chris Rohlfs, Staff Data Scientist for AI Trust, Safety, and Quality, about how it works, why precision matters more than recall, and what happens after a flag goes off. The following conversation has been edited for length and clarity.
## Anthropic: Set the stage for us. What is MagicSchool, what are students actually doing on it, and where does the new safety moderation layer fit in?
**Keanon O'Keefe, MagicSchool:** MagicSchool is the most widely used AI platform in K-12 education, supporting millions of educators worldwide. Built by educators, we serve as the AI Operating System for schools, bringing together teacher tools, student-safe learning experiences, and district-level governance in one connected platform. We leverage Claude to power our safe, student-facing AI experiences. This includes, but is not limited to, our tutoring and study tools, as well as chatbots, which account for millions of student interactions a month. The new safety moderation layer was rolled out as part of the existing interface, with better signals and responses for crisis, not a separate, bespoke tool for students.
## Anthropic: Even with a platform built for the classroom, K-12 is a hard moderation problem. What's the core challenge?
**Chris Rohlfs, MagicSchool:** One of the challenges we face is that K-12 students naturally explore and push boundaries. We need the AI we provide to the classroom to be robust and to adhere to strict guidelines we set for safety, fairness, and educational value.
## Anthropic: What did your safety approach look like before this layer, and where was it falling short?
**O'Keefe:** We've been using off-the-shelf third-party systems to help us flag student messages, but as we grew and reviewed more message threads, we began to see where context awareness was not always flagged appropriately. The existing systems were not able to specialize to our specific educational use cases and we found ourselves fighting false positive and false negative results across various categories.
## Anthropic: When you say "safety moderation," what is the layer actually looking for, and how does it work?
**O'Keefe:** The Haiku-based moderation prompt specifically identifies indicators of student self-harm or mental distress. For moderating student messages, we started leveraging Haiku 4.5 as an LLM Judge specifically focused on self-harm and mental distress concerns, as the off-the-shelf solutions we were using struggled with the nuance and complex language in these messages. As a student interacts with one of our tools, their inputted messages are moderated in real time. We send the message text to the LLM Judge via the API. If the LLM Judge or one of our moderation tools flags the message, we alert the teacher immediately.
## Anthropic: Over-flagging has its own cost. What does that look like in practice?
**O'Keefe:** It's immensely critical. We owe it to students and teachers to ensure their AI interactions are safe and monitored. We alert when we detect potential critical issues in student interactions, such as violence or self-harm, and teachers expect to be alerted where they can be acted on immediately. However, flagging the wrong issues or flagging unnecessary concerns creates noise, erodes trust, and risks missing a true concern. When incorrect alerts requiring rapid response reach designated action channels, the reputational harm extends well beyond noise. And, missing a dangerous message prevents a teacher or administrator from being able to address a student and intervene quickly and appropriately.
## Anthropic: Walk us through the model choice. Why Haiku 4.5 specifically as the judge?
**Rohlfs:** We put every model through extensive red-teaming before it goes into the platform. For our student-facing tools, where the stakes are highest, Claude has consistently been the strongest choice, most notably for its high performance against our safety benchmarks. MagicSchool has multiple layers of defense, including prompting that we regularly test across real and synthetic edge cases. The Haiku-driven moderation layer is an additional check that helps teachers identify when students enter potentially concerning content. We've validated it against established external benchmarks and our own user data, and found it accurately flags concerning cases without overflagging benign content, outperforming alternative moderation services at the speed and volume we require.
## Anthropic: What is the impact when moderation tools flag too many false positives?
**Rohlfs:** If a moderation tool raises too many flags for perfectly normal content, educators stop looking to it as a meaningful signal. Being precise, both in terms of when there's an issue and why it's troubling, is key for safety.
Our moderation tool has consistently been effective at identifying real signals of self-harm and mental distress, but it used to also give false alarms. Through our partnership with Anthropic and advances to our moderation system, we've achieved a 3x reduction in incorrect flagging across key categories. Now when a teacher gets an alert, they can trust it and act on it with confidence.
## Anthropic: What happens when the system flags a message, and is there a mandated process from there?
**O'Keefe:** Two things happen. First, the teacher receives an in-app alert. Site or district admins control if they get notified via email. Second, our separate Claude-powered student AI tools provide a response directly to the student, which may include relevant resources or recommendations as appropriate. Each district is governed by its own policies and protocols, so the rest of the process varies by district. One option is to pause the interactive student chat rooms to prevent any student interaction after classes. For after-hours monitoring, some schools and districts employ additional platforms or companies that offer human review of flagged messages.
## Anthropic: What other safeguards are in place beyond this moderation layer?
**O'Keefe:** Regular in-chat reminders of the AI's role, potential inaccuracy, and prompts to take a break. Structured prompting around each tool, separate from the moderation layer, that enforces boundaries and task focus. An auto-eval pipeline that flags issues from model and usage drift, plus regular testing against real and edge-case scenarios.
## Anthropic: Walk us through what implementation actually looked like.
**O'Keefe:** We already had the API integration in place for supporting our main application. Next, we looked at prior conversations, developed a judge prompt that could help us effectively identify high-risk interactions and tested its performance. After just a few iterations of the prompt, we began to see a 3x reduction in false positives.
**Rohlfs:** Out of the box, Claude is solid, but our customized prompts are what get it to meet the needs of our user base. We've found Claude to be highly effective at sticking to the guidelines we set, and it's absolutely critical that we're crystal clear on exactly what we're looking for. We feel and appreciate Anthropic's leadership in API design. When Anthropic upgrades its models, we don't have to rearchitect how we talk to them. Everything just works the same way. That kind of stability matters a lot when you're running millions of classroom interactions a week.
## Anthropic: Beyond the safety work, your engineering team has been adopting Claude Code. What does that look like?
**Rohlfs:** Claude Code is an integral part of our AI Assisted Coding initiative. We are focusing on infrastructure to enable and amplify Claude Code in our development process. Creating agents, rule sets, skills and plugins. There's a wide variety of ways MagicSchool engineers use it. Some folks hook it up to Notion and Linear for project management. I use it to create and simplify documentation or check that content follows our style guides. Some team members have even assigned it simpler, low-stakes tickets that it handled without incident. One important measure of impact is, when you give developers a choice, what do they use? Based on survey results of the engineering team, leadership upgraded us to an Anthropic enterprise account.
## Anthropic: What does this approach to safety let you do that you couldn't before?
**O'Keefe:** With moderations, I can sleep better knowing we have a solution in place that effectively detects high-risk messages on our student platform. A 3x reduction in the false positive rate of self harm and mental distress signals helps us earn the trust of our customers and ensure we're creating a responsible and safe AI experience for students. MagicSchool and Anthropic share similar values and methodologies with advancing AI and its impact on people. We focus on creating healthy and safe AI interactions that drive meaningful value.
Education
Trusted, responsible AI tools for students and educators, from personalized learning to research assistance.
[Read more](education.md)
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
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---
## MagicSchool Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/magicschool
Path: 18-Industry-UseCases/magicschool.md
# MagicSchool transforms K-12 education for 7 million educators and their students with Claude
[Try Claude](https://claude.ai)
Industry:
EducationBeneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
North America
7 million
educators actively using platform
13,000+
schools and districts
[MagicSchool](https://www.magicschool.ai/?utm_source=anthropic&utm_medium=partner&utm_campaign=26-01_case-study), an AI copilot for educators and students, transforms education with Claude by streamlining lesson planning, providing personalized student feedback, and creating engaging content for students.
With Claude, MagicSchool supports:
- 7 million educators actively using the platform
- Over 100 million AI-powered engagements
- 13,000+ schools and districts
- Millions of students reached through teacher-guided AI interactions
## Tackling teacher burnout with AI assistance
MagicSchool uses AI to help teachers save time on administrative tasks and prep work so they can focus on student interaction. "Educators experience burnout at higher rates than any other profession," says Adeel Khan, a career teacher and founder of MagicSchool. This burnout not only affects teachers, but also the quality of education students receive.
With simple prompting from teachers, MagicSchool’s platform can generate over a dozen artifacts – from curriculum plans and quizzes to behavior support plans and report card comments.
MagicSchool also helps teachers build responsible AI experiences for students. Instead of using AI to do their thinking for them, students turn to MagicSchool to get early feedback on their assignments or generate images and thought partnership that add depth to their work. These guardrails help kids build AI habits grounded in integrity under the guidance of their teachers.
## Choosing Claude for security, accuracy, and educational alignment
MagicSchool transitioned many of its tools from OpenAI to Claude due to its alignment with their core values around responsible AI use in education. Anthropic’s “minimal risk” rating from Common Sense Media—in contrast to OpenAI’s “moderate risk” rating—was particularly compelling.
“When Anthropic came on the scene, the responsibility narrative and commitment to constitutional AI got us really excited,” Khan recalls. “Especially because our core audience places enormous value on privacy, safety, and responsible AI use.” For example, their Individual Education Plan (IEP) generator drafts comprehensive plans based on teacher observations while protecting student privacy. "If you accidentally include the student's name, the AI removes it in the background," explains Khan.
MagicSchool also saw the difference Claude could make for their business. In A/B testing, they found Claude consistently produced more challenging and creative worksheets, along with more reliable answer keys. According to Khan, "Claude stood out for its accuracy, speed, and ability to understand complex educational concepts.”
## How Claude powers personalized learning experiences
With Claude, MagicSchool is transforming how teachers work, allowing them to reclaim nights and weekends that had previously been consumed by background tasks. For instance, MagicSchool's spiral review tool uses Claude to generate pedagogically sound and intellectually stimulating math problems. "Claude is almost always accurate for K-12 math, and creates the types of problems teachers actually want to use with students,” said Khan.
For students, the platform’s writing feedback tool exemplifies responsible AI-assisted learning. Teachers can customize assessment criteria for each assignment. Students then upload their drafts and receive instant, constructive feedback aligned with teacher expectations. "The student gets a low-stakes opportunity to improve their essay before turning it in," Khan explains. "The teacher gets higher quality essays to grade." Students can also engage with the AI about the feedback, deepening their understanding.
MagicSchool's commitment to "human-in-the-loop" AI assistance is reflected in these tools. By handling administrative tasks, MagicSchool's Claude-powered platform frees educators to focus on meaningful student interactions.
> AI will never replace a teacher. It's the teacher's expertise that makes a difference, and AI is the assistant.
— Adeel Khan, founder of Magic School
## Measurable impact on education and business growth
MagicSchool's impact on education is both immediate and far-reaching. Khan says, "We're the fastest growing technology platform for schools ever," with over 7 million educators and millions of students actively using the platform. Their reach extends to every school and district in America, and many more worldwide.
The platform's ability to save teachers time has improved student outcomes. Aurora Public Schools in Colorado reported significant advancements in state performance ratings, with schools showing the greatest improvements having high concentrations of MagicSchool users. As Khan explains, "When teachers get their time back, we trust teachers to repurpose it effectively." Whether it's calling a family about a struggling student or providing extra emotional support, teachers use their reclaimed time to enhance student experiences.
Another large district partner in South Carolina declared MagicSchool "the single most powerful tool that’s ever been launched in our district." This enthusiasm is reflected in the platform's usage statistics—over 100 million AI-powered engagements to date. Khan notes that outside of coding assistant tools, MagicSchool may be "the most used domain-specific AI tool in the world," indicating that "when you think about professions that have embraced AI, it probably goes: programmers, engineers, and then educators – which is remarkable and largely unreported."
MagicSchool's impact on special education has also been profound. At a conference, one teacher approached Khan, sharing that when her colleague quit, leaving her with numerous IEPs to complete in two weeks, MagicSchool's IEP generator prevented her from quitting too. Khan notes, "While sad for the students to have one teacher, and the burden falling on an educator at that moment, is not an uncommon story in public schools. When we provide teachers this kind of support, it is life-changing for that teacher, but also for their students."
The platform's commitment to privacy and responsible AI use has earned them unprecedented recognition in education technology. Their 93% privacy rating from Common Sense Media significantly outperforms other AI platforms. Khan emphasized, "We take this very, very seriously."
## A bright future for AI-enhanced education
MagicSchool envisions a future where AI increases efficiency and fundamentally transforms the educational experience. Khan believes AI can help solve the "intractable problem" of teacher burnout while also empowering students to pursue their passions in unprecedented ways.
Khan believes we're on the verge of a creative revolution in education. He envisions a shift from traditional standardized experiences to more meaningful project-based learning: "What if we asked students to do things that were more tangible and relatable so they build a portfolio of real-world achievements in school?" His team is building for a future where students can use AI to explore complex topics, create ambitious projects, and even produce professional-quality work while still in school.
With Anthropic, MagicSchool is pushing the boundaries of what's possible in education. Their goal is to create a more authentic, efficient, and personalized learning environment that benefits both educators and students. As Khan says, "School can be so much more inspiring when kids have access to these tools."
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Matillion Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/matillion
Path: 18-Industry-UseCases/matillion.md
# Matillion reduces data pipeline creation from 40 hours to 1 with Claude-powered AI assistant
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Code
Location:
Europe
41% faster pull request completion with Claude Code
80% of Matillion's developers use Claude Code, reporting an average 41% reduction in time spent on pull requests
40x faster pipeline creation
Sophisticated data transformations that took a customer 40 hours now take 1 hour with Maia
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Matillion](https://www.matillion.com) is a data integration platform that helps data teams build and manage pipelines for AI and analytics. Thousands of enterprises including Cisco, London Stock Exchange Group, and Slack use Matillion for insights, operational analytics, and machine learning applications.
With Claude, Matillion:
- Creates data pipelines through natural language: users describe what they need in plain English, and Maia builds production-ready pipelines
- Translates legacy codebases automatically: migrates existing ETL processes without manual recreation
- Performs autonomous data operations: handles everything from sampling data to optimizing transformations at machine speed
- Enables self-service for non-engineers: business analysts can now build data infrastructure that previously required specialized expertise
- Maintains and optimizes existing pipelines: continuously improves performance and adapts to changing requirements
## Selecting the right foundation model
Matillion chose Claude after 18 months of testing across multiple model providers. Their evaluation framework measured three critical capabilities: understanding proprietary domain-specific languages, multi-step reasoning for complex data operations, and reliable tool-calling decisions.Claude consistently outperformed other models across all metrics. Specifically:
**• Strong reasoning and tool-calling:** Claude demonstrated sophisticated ability to select the right tools and sequence complex operations—critical for autonomous data pipeline management
**• Reliability:** Stable performance across model versions meant Matillion could upgrade to newer Claude releases without re-engineering their entire prompt architecture
**• No training required:** Claude understood Matillion's proprietary YAML-based Data Pipeline Language (DPL) immediately, despite having no public training data
**• Consistent behavior:** The team found they never had to "fight" the model to achieve desired outcomes
"The decision to choose Claude was entirely data-driven," explains Julian Wiffen, Chief of AI and Data Science at Matillion. "We tested multiple models side by side, and Claude consistently delivered the best results for both accuracy and reliability."
## The challenge: Data teams drowning in backlogs
Data engineering teams struggle to keep up with demand. Executives requesting dashboards and analysts needing new data sources often wait weeks or months for simple requests. This problem is about to get worse—generative AI adoption is significantly increasing the load on already stretched data teams who must build pipelines feeding AI processes while handling the flood of data these systems generate.
Data engineering had become a critical bottleneck. Even simple requests needed to climb months-long backlogs, creating friction across entire organizations. Matillion recognized that traditional approaches couldn't scale to meet the exploding demand for data pipeline creation and maintenance.
## Building Maia: From concept to production
The transformation began when Matillion found that their proprietary Data Pipeline Language, designed to be human-readable, was also machine-readable. While they initially assumed LLMs couldn't understand a language with no public training data, Claude proved them wrong. The model demonstrated sophisticated understanding of their YAML-based format, respecting instructions and generating valid pipeline definitions consistently.
Matillion built a sophisticated testing framework using three LLMs in concert—one running Maia, another playing the role of tester, and a third acting as judge to verify outcomes. This framework let them measure performance tangibly: tracking time taken, tool selection accuracy, and token consumption across scenario sets.
The evolution from simple auto-documentation to full agentic capabilities took two years, but the results justify the investment. Maia can now access almost the complete functionality of the Data Productivity Cloud through tool calls, performing operations that challenge even expert data engineers.
**“**Maia handles everything from legacy ETL migrations to building production-ready pipelines at machine speed, with logic quality we can trust,” said Ammad Baig, Director of Enterprise Data & AI Services at Precision Medicine Group. “It's fundamentally accelerating our workflow while reducing manual overhead.”
## The outcome: Redefining data team productivity
Since Maia's general availability in June, customers are seeing significant changes in how they operate. Teams are delivering more with their existing resources, with analysts now able to self-serve data infrastructure that previously required specialized engineering expertise.
The impact extends beyond external customers. Eighty percent of Matillion's developers adopted Claude Code, reporting an average 41% reduction in time spent on pull requests based on internal surveys. This creates a multiplier effect—junior developers handle tasks that would previously go to seniors, while senior developers tackle work that only veteran technical leads could manage before.
Looking ahead, Matillion plans to expand Maia's capabilities to capture semantic information from data catalogs, existing pipelines, and documentation. The goal is to give Maia domain expertise about each customer's unique data landscape and business terminology—understanding not just that there are revenue fields in a database, but which ones represent the true source of truth for specific business contexts.
"Capturing these types of semantic detail and having Maia use them efficiently is our next challenge," Julian explains. "Anthropic's models will be key to that."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Medgate Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/medgate
Path: 18-Industry-UseCases/medgate.md
# Medgate accelerates healthcare innovation with Claude Code
[Try Claude](https://claude.ai)
Industry:
Healthcare
Company size:
Medium
Product:
Claude Code
Location:
Europe
90% faster bug resolution
Automated root cause analysis gets critical systems back online faster
50% improvement in code quality
Smarter, more consistent PR reviews catch issues before they reach patients
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Medgate](https://www.medgate.ch), one of Europe's largest telemedicine providers, connects 2.5 million patients to doctors remotely across Switzerland and Germany—handling approximately 3,000 consultations daily during peak winter periods. The company operates critical healthcare infrastructure that requires both agility and absolute dependability. Working with [OWT](https://www.owt.swiss/en/)—a Swisscom company and Switzerland's leading technology consultancy—Medgate deployed Claude Code in a three-month pilot with four teams and approximately 15 engineers, and has since decided to roll it out across the organization.
## With Claude Code during the pilot phase, Medgate achieved:
- Up to 80% faster test case development
- 50-99% reduction in delivery time for some development features
- 90% faster bug resolution through automated root cause analysis
- 50% improvement in code quality with AI-enhanced PR reviews
## The challenge
Millions of patients across Switzerland and Germany rely on Medgate to connect them with doctors—through mobile apps, phone consultations, and integrations with healthcare systems. That infrastructure has to work every time.
Medgate's engineering team faced mounting pressure to accelerate development while maintaining the reliability that healthcare demands. The feature backlog kept growing. Regulatory requirements kept evolving.
"Our development cycles were becoming bottlenecks to healthcare innovation," explained Stefan Vogel, Head of Product Development. "We needed to deliver faster while ensuring our existing systems remained bulletproof."
## Medgate uses Claude Code to accelerate healthcare product development
Medgate partnered with consulting firm OWT, which has more than 200 experts across Switzerland, to test Claude Code across their development workflow. The solution is built on OWT's development framework, which integrates AI at every stage from requirements definition through testing and deployment. Claude Code delivered the technical capabilities to transform how Medgate's engineers work.
"We evaluated multiple AI coding solutions, but Claude Code's ability to understand complex healthcare domain logic while maintaining code quality standards was exceptional," said Marc Lecoultre, OWT's CTO.
## How Claude Code transforms the development workflow
OWT integrated Claude Code into Medgate's development workflows, focusing on core implementation processes. Using Claude Code, the team translated detailed healthcare specifications into working features, reducing development time from weeks to days.
"Claude Code understands our healthcare domain complexity," noted a senior developer. "It generates compliant code, handles medical data validation, and even suggests appropriate error handling for patient-critical scenarios."
The pilot extended beyond coding to project management. Claude Code analyzed Azure DevOps issues and Jira tickets, automatically generating implementation plans and breaking down complex healthcare features into manageable tasks. Business analysts used Claude to create comprehensive technical specifications from stakeholder requirements, ensuring nothing is lost in translation between healthcare professionals, compliance teams, and developers.
"Claude helps us bridge the gap between medical requirements and technical implementation," explained a business analyst. "It suggests edge cases we might miss and ensures our specs account for all regulatory scenarios."
With AI accelerating code generation, the bottleneck in development shifts to review and testing. For pilot projects, OWT required all pull requests to undergo AI-enhanced review before merging. Claude Code analyzed every PR for healthcare-specific concerns: data privacy compliance, medical device regulations, security vulnerabilities, and code quality. The system caught potential issues before they reached production, from data protection violations to performance problems that could affect system reliability.
## The outcome
The three-month pilot delivered results across multiple technology areas: analytics platforms processing patient interactions, backend systems, and complex integrations with external healthcare systems.
Claude Code dramatically accelerated test development: writing test cases became 80% faster, API testing improved by 50%, UI testing by 30%, and refactoring tests by 70%. This ensured test coverage met medical device standards while significantly reducing manual effort.
Code quality improved across the board. AI-enhanced reviews caught more potential issues before they reached production, and refactored systems performed more reliably under the demanding conditions of healthcare operations. Refactoring cycles that once took days now complete in hours.
"We're developing at startup speed with enterprise reliability," noted Paul de La Rochefoucauld, Medgate's CTO. "Our ability to respond to changing healthcare needs has been completely transformed."
Following the pilot's success, Medgate has decided to roll out Claude Code and OWT's methodology across their entire engineering organization. The partnership demonstrates how healthcare organizations can accelerate innovation without compromising on the reliability and compliance essential to patient care.
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Mercy Corps Q&A | Claude by Anthropic
Source: https://www.claude.com/customers/mercy-corps-qa
Path: 18-Industry-UseCases/mercy-corps-qa.md
# Mercy Corps on what AI makes possible in humanitarian work
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Large
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude for Nonprofits](nonprofits.md)
Location:
North America
200 programs
in 35+ countries
98% of pilot users report faster workflows
with Claude
Case Study: Mercy Corp
Read the case study on how Mercy Corps accelerates its global humanitarian response to community feedback with Claude.
[Read more](mercy-corps.md)
[Mercy Corps](https://www.mercycorps.org/), which will become [Prosper Global](https://zwly9k6z.r.us-east-1.awstrack.me/L0/https:%2F%2Fmercycorps.org%2Fprosperglobal/1/0100019d01864701-f53b4393-a8ad-492e-980a-824a7b486f64-000000/MPXTVzXYNuCQpgoLLDYEYzPStEs=470) later in 2026 as part of its organizational evolution, is a global humanitarian organization running more than 200 programs across 35+ countries. Nayid Orozco is its AI Solutions and Delivery Manager, responsible for the organization's Claude deployment, from administering the Enterprise workspace to setting the guidelines that govern what data can be used. We spoke with Orozco about Mercy Corps' 13-team pilot, what changes when field teams hold the tools themselves, and where AI fits in the future of humanitarian work.
## Anthropic: With 13 teams in the mix, what has AI actually changed for an organization like yours?
**Nayid Orozco, Mercy Corps:** In a lot of sectors, the debate is whether AI competes with people, or whether it just helps teams do what they already did a bit faster. In ours, it is different: AI lets us do things we simply could not do before or were never going to be resourced to do—even though we knew they mattered. Synthesizing and drawing insight from large bodies of evidence and learning used to be out of reach for us in most cases. Claude puts it within reach, and it does it at the speed our work moves at, which on the humanitarian side is fast. That is what lets an organization like ours take a real step toward being a learning organization rather than just aspiring to one.
## Anthropic: You're the one running this deployment day to day. What does that involve, and who uses Claude most?
**Orozco:** I work in our Technology for Development group and serve as a link between the teams using Claude and our legal and data protection colleagues. The teams that use Claude most heavily are our Community Accountability team and our monitoring, evaluation, and learning (MEL) team.
## Anthropic: What does the MEL team's work with Claude look like?
**Orozco:** MEL is the cornerstone for measuring the effectiveness and outcomes of our programs; it is core to helping us understand if we are improving the lives of people. A core challenge has been establishing consistent analytical frameworks not in just one program, but across our portfolio of more than 200 programs. That includes building and refining the logic models that are key to program and strategy design, indicator frameworks that establish the metrics by which we measure outcomes, processing datasets and running statistical analysis in real time, and turning messy source material into program evidence summaries, often across English, Spanish, and French, ready for donor reporting and for data-driven decision making. One advisor described Claude working through a full indicator framework, across an impact statement, four outcomes, and fourteen outputs, as a genuine thought partner rather than just a formatter.
## Anthropic: Can you give us a concrete example or two of work that wasn't realistic before?
**Orozco:** A market dataset analysis for our Sudan research that would have taken a very different and less rigorous form, if it was possible at all, was compressed from about a week into a day and a half. The processing script that came out of it is now in production, allowing for repeated analysis that will build a larger understanding of market disruption and shifts in one of the most vulnerable places in the world.
In Pakistan, Claude helped our team diagnose a complex failure in the DHIS2 health information system we support for the national TB program, across 7 provinces and more than 15,000 facilities, in a single conversation that would normally take a senior developer several days, if not weeks. And on the research side, a design we estimated at roughly 280 hours was completed in about 20. It is not only the hours saved. The depth of work has expanded significantly, allowing teams to conduct more in-depth analysis and modeling than was previously possible.
In Kenya, our JobTech Alliance team offers another example: its members, who do not come from a software engineering background, built their own MCP server to query a million-row SQL database. That’s the kind of technical capability that used to require dedicated engineering support.
## Anthropic: Some of this work now sits with country teams rather than at headquarters. How do you think about that shift?
**Orozco:** That shift is immense. Country teams hold the deepest knowledge of the contexts they work in, and giving them Claude lets them build on that contextual knowledge and do their own analysis instead of waiting on the center. We've learned critical lessons about bringing field teams on board in new contexts. They need persistent context, so they are not rebuilding background every session. They need version-aware accuracy on technical systems, a low-bandwidth option for remote districts, and short practical training rather than long sessions. The result is more direct program action, more data-driven decision making, and a more organic approach to adaptive management, one that moves away from traditional top-down models toward locally led action. More than any single efficiency gain, that is what we think matters most about expanding Claude to the field.
## Anthropic: How do you think about data protection and human oversight?
**Orozco:** Two things protect the communities behind the reports. First, on data: we screen and redact direct identifiers and the most sensitive content before anything goes into Claude. Inputs and outputs are retained for a default period for abuse detection and are then deleted. Under our Enterprise commercial terms, customer data is never used to train the models. We documented all of this in a formal privacy impact assessment. Second, on oversight: we kept a human in every loop that mattered.
## Anthropic: Was there anything in how staff responded that you didn't expect going in?
**Orozco:** What surprised me most was how often people stopped describing Claude as a productivity tool and started calling it a thought partner. One person said it asks them the right questions to get to a better answer, which is not what I expected to hear about software.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## Anthropic: What would you tell another humanitarian organization that wants to use AI responsibly but isn't sure where to start?
**Orozco:** Start small and bounded, and put data protection first rather than last. Do a privacy impact assessment for each real use case before you scale it, because the risk lives in the use case, not in the tool. Pick tasks that are high volume or have a high cognitive load, because that is where the value shows up fastest. Keep a human in the loop for anything that affects a person's safety or dignity. And invest in training and shared prompts early, because the difference between people who love the tool and people who bounce off it is almost always whether someone showed them how to use it well.
## Anthropic: Where does this go next for Mercy Corps?
**Orozco:** We work with a wide range of mostly local partners, and we see real opportunity in helping them access and use AI too, not only using it ourselves. Much of the sector is focused on its own use of AI. We think the bigger prize is improving the performance of local and hyper-local actors, because that is where impact is actually made.
Some of this is already taking shape across the Impact Alliance, a collaborative effort across three leading NGOs to work in a more connected, efficient, and locally led way. The [alliance includes](https://www.mercycorps.org/who-we-are/impact-alliance) Mercy Corps, Save the Children, and CARE. In that group we have a CommunityInsights Engine workstream, where community feedback will be analyzed using Claude. That points to where this can go beyond Mercy Corps alone.
Our Innovation Catalyst platform is another effort taking shape, weaving AI for social impact through our impact investing, innovation, and market-facing capabilities.
## Anthropic: Where does AI take the humanitarian sector from here?
**Orozco:** AI can move us from a sector that consistently underutilizes the learning from its own work to one that uses it consistently and efficiently. That change feeds better design, better implementation, and greater impact for people in the places where we work. Claude in particular is well suited to this, because it is strong at operational research, learning work, and analyzing qualitative datasets. That’s exactly the kind of data learning our work depends on. The way we most want to influence where AI goes in humanitarian work is pushing the benefits outward to local actors, rather than keeping them inside large organizations.
## Related stories
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
### Building dignity-driven AI: A conversation with the National Domestic Workers Alliance
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Mercy Corps Claude for Nonprofits case study | Claude by Anthropic
Source: https://www.claude.com/customers/mercy-corps
Path: 18-Industry-UseCases/mercy-corps.md
# Mercy Corps accelerates global humanitarian response to community feedback with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Large
Product:
[Claude for Nonprofits](nonprofits.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
From a week to an hour
to analyze community feedback in CARM pilot testing
88% average time reduction
across tracked tasks in the 13-team pilot midline survey
[Mercy Corps,](https://www.mercycorps.org/) which will become Prosper Global later in 2026 as part of its organizational evolution, is a global humanitarian organization running more than 200 programs across 30+ countries. Its Community Accountability Reporting Mechanism, CARM, offers the people it serves a pathway to speak up, whether that means asking a question, making a suggestion, or reporting that something has gone wrong. Claude now helps CARM teams translate, tag, and grade that feedback in a fraction of the time it once took.
## With Claude, Mercy Corps:
- Cut community feedback analysis from a week to about an hour
- Reduced time on tracked tasks by an average of 88% across a 13-team pilot
- Reached 75% agreement between Claude's proposed severity grades and trained human graders in controlled testing
- Saved more than 540 hours in a single month across 29 tracked tasks
- Completed vendor security review and a formal privacy impact assessment with a single provider
## The challenge
## When a serious report waits in a queue
Community feedback mechanisms are a baseline expectation across humanitarian work, part of the sector's accountability to the people it serves. CARM is Mercy Corps' answer. It gives participants in Mercy Corps programs and the people living around them a way to tell the organization what is working, what is not, and when something has gone wrong. That includes questions about assistance to safeguarding concerns and complaints about staff conduct. Reports arrive through hotlines, forms, help desks, and in-person conversations, very often in one of dozens of local languages, from Burmese and Ukrainian to Spanish and French. Before Claude, someone had to transcribe each report, translate it, read it, decide which theme it fell under, grade its severity against the organization's guidance, and route it for action.
Most reports are ordinary program feedback. Some are not. "The whole point of accountability is that the person who raised the concern trusts that we hear it, act on it and report back in a timely manner," said Nayid Orozco, AI Solutions and Delivery Manager at Mercy Corps. "If a serious report sits in a queue unread or gets logged as routine when it should have been escalated, we have not just missed a data point. We have let down someone who took a risk to speak up, and we may have left a protection issue unaddressed."
The strain showed up in three places: volume, language, and consistency. Teams had more feedback than they could process quickly, local dialects were hard to translate and respond to, and two people could grade the same case differently. The cost was staff time and delay. "Speed and correct severity grading are the difference between a mechanism that protects people and one that just collects forms," Orozco said.
Q&A: Mercy Corps
Read the Q&A with AI Solutions and Delivery Manager Nayid Orozco on AI's biggest shift in humanitarian work.
[Read more](mercy-corps-qa.md)
## The solution
## Criteria that could disqualify a model
For triage that could touch safeguarding, the first questions "were not about speed," Orozco recalled. "They were about data, responsibility and control." Mercy Corps needed a provider that would not train on its data, that held inputs for as short a window as possible, and that could show real certifications rather than promises. Anthropic's commercial terms met both requirements, and together with ISO 27001, ISO 42001, and SOC 2 certifications, they "are what let us even start the conversation," Orozco said.
"What would have disqualified a model was any ambiguity on data use, or any sign that it would confidently invent things on sensitive content," Orozco explained. "We tested by running real cases through it and checking the output, not by taking it on trust."
A CARM colleague ran 20 real feedback cases through Claude, graded against the team's standard guidance, then compared the results to the original human grades. Claude agreed about 75% of the time. "The most useful part was the disagreements," Orozco noted. Some traced to genuine ambiguity in the rubric, and a few prompted the team to look again at whether the original human grade was right. "It gave us a baseline for automated grading, and it worked as an audit of our own consistency," he said. "The reason it gave us confidence to continue was that the divergences were explainable and instructive, not random." The team initially found that Claude sometimes changed its grade when the same case was run again. However, after refining the grading definitions and guidance provided to Claude, the system produced more consistent and accurate classifications.
Trust also had to be earned on the procurement side, not just in the model's answers. Mercy Corps works with Anthropic through the Claude Enterprise interface for day-to-day work and the Claude API for production work such as automated grading, under one set of commercial terms and one Data Processing Agreement. The team completed its vendor forms and a formal privacy impact assessment from Anthropic's published documentation. "For a nonprofit that does not have a large procurement or security team, that consolidation genuinely shortened the review," he added.
## How it works: A person still owns the decision
In the current test flow, a report comes in, often in a local language. Direct identifiers and the most sensitive content are screened and redacted, then Claude translates it into clear English, tags it by theme, and proposes a severity grade against the team's six-level grading matrix with a short rationale. A CARM staff member reviews that output against the original and confirms or adjusts the grade. The work runs through the Claude Enterprise interface with grading guidance loaded as shared project knowledge.
"Claude never makes the final call," Orozco said. "It speeds up translation, tagging and a first-pass grade, but a trained staff member always reviews the output and owns the decision. Communities can trust the process because accountability still rests with a person, not a model."
"We are still in a testing phase here, not a fully integrated production system," Orozco emphasized. "CARM is deliberately piloting Claude and checking its results case by case before we trust it with anything live." The model the team is working toward is a shared Claude Project holding the CARM grading guidance and standard prompts, so the staff member who handles feedback in any country, what Mercy Corps calls a focal point, can get consistent translation, theme tagging, and a suggested grade without building the setup themselves. In the coming months, Mercy Corps plans to connect this to Zendesk, its CARM feedback management system.
"The rollout is less about the technology and more about people," he noted. "It means training focal points on how to prompt and, just as importantly, how to sanity check what comes back." The team is expanding only as the testing gives it confidence.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## The outcome
## A week of analysis in about an hour
CARM team members report that feedback analysis that used to take up to a week now takes about an hour, and a report that took 8 hours to produce now takes 30 minutes. The speed ensures serious reports no longer sit unread in a queue, and the people who raised them hear back sooner.
The gains extend well beyond one team. Emily Joy, a director on Mercy Corps' corporate partnerships team, pointed to "the work that Claude has enabled that just wouldn't have been possible before." On the monitoring, evaluation, and learning (MEL) side, a research design estimated at roughly 280 person-hours was completed in about 20, and a market dataset analysis for Mercy Corps' Sudan research went from about a week to a day and a half, with its processing script now in production. Staff without developer skills, she said, "are now able to run reports and get those questions answered that they would not have been able to self-serve before."
In Mercy Corps' pilot midline survey of 42 users across 13 teams, 98% reported faster workflows, the average time reduction across tracked tasks was 88%, and more than 540 hours were saved across 29 tracked tasks in a single month.
"The reaction that stuck with me was a MEL colleague saying their biggest worry was that Claude might go away after the pilot," Orozco recalled. "When the loudest complaint is fear of losing the tool, that tells you something about how embedded it had become."
Next comes moving CARM from testing into a real rollout, taking the shared project to feedback staff in more countries. "Underneath all of it, we are building an AI adoption and governance framework so that expansion stays deliberate and responsible rather than ad hoc," Orozco said. Moving the heavier production work onto the Claude API is, in his words, what makes that scale "realistic rather than theoretical."
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
### Building dignity-driven AI: A conversation with the National Domestic Workers Alliance
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## micro1 Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/micro1
Path: 18-Industry-UseCases/micro1.md
# micro1 transforms technical recruiting with Claude
[Try Claude](https://claude.ai)
Industry:
Recruiting
Company size:
Small
Product:
Claude Platform
Location:
North America
3,000+ interviews
conducted daily by AI
85% reduction
in recruitment costs vs traditional methods
micro1 uses Claude to conduct thousands of AI-powered technical interviews daily, helping companies evaluate global talent while providing candidates with an unbiased, lower pressure interview experience.
With Claude, micro1:
- Conducts over 3,000 AI interviews per day
- Reduces recruitment costs by 85% compared to traditional methods
- Achieves 5x higher human interview pass rates
- Enables teams like Legal Soft to maintain 10,000 monthly interviews with 64% less staff time
## The challenge of transforming technical recruitment
Traditional recruiting methods have reached their breaking point. Companies feel pressure to hire exceptional talent while drowning in inefficient processes. Resumes alone cannot determine interview eligibility, while manual screening calls consume countless recruiter hours. Take-home tests fare no better—with up to 85% of candidates using AI to complete exercises, these assessments provide little real insight into abilities.
The cost is also staggering. Companies like Legal Soft previously needed 33 staff members just to handle screening interviews. This time-intensive process often fails to identify the best candidates, with qualified applicants overlooked because recruiters lack the bandwidth to properly evaluate everyone.
micro1 recognized that solving this challenge required more than incremental improvements. They aim to make every recruiter on the planet 100x more powerful through AI-powered interviewing. This means reimagining the entire technical assessment process to create a scalable system that maintains the high standards companies require for technical hires.
## Choosing Claude for intelligent interviewing
After evaluating multiple AI models, micro1 selected Claude, citing three key factors. First, Claude demonstrated superior understanding of technical concepts. "Claude stands out for its general intelligence and ability to truly understand technical queries," said Aruj Mahajan, Lead Engineer at micro1.
Second, the implementation process was straightforward. Mahajan said, "The documentation is very well presented, and the prompting guidelines helped us get exactly what we wanted."
Finally, Claude's ethical foundation aligned with micro1’s values. Sydney Levin, Head of Partnerships at micro1, said, "We really value Anthropic's commitment to ethical standards as a safety-minded research company."
## How Claude powers AI-driven interviews
micro1's platform uses Claude to:
- Evaluate technical skills through dynamic conversations
- Provide consistent, unbiased assessments
- Create anxiety-free interview experiences
- Generate comprehensive interview reports
- Enable 24/7 candidate evaluation across time zones
## Transforming companies through efficient, unbiased technical hiring
micro1's impact spans companies of all sizes. At Deel, where 85% of candidates used AI for take-home tests, micro1's AI interviewer increased human interview pass rates from 10% to 50%. This improvement helped Deel reduce recruitment costs by over 80% while improving candidate quality.
Legal Soft demonstrates the platform's scalability. By implementing micro1, they streamlined their interviewing team from 33 to 12 while maintaining 10,000 monthly candidate screenings. This efficiency improved their EBITDA margins by 30% and saved over \$400,000 annually in recruitment costs.
For micro1, success goes beyond metrics. William Almeida, CRO at micro1, said, "Our goal is to empower recruiters. We want to 10x their efficiency." The platform transforms recruiters into strategic operators who can focus on high-value decisions rather than routine screenings.
Most importantly, the system creates fairer opportunities for candidates. Almeida said, "We want to give everyone a voice. We know that there are tons of talent that can't sell themselves properly, so we give them the opportunity to define the areas they excel at." Through unbiased AI evaluation, micro1 ensures every candidate gets a fair chance to demonstrate their abilities.
## Building the future of technical recruiting
micro1 envisions a future where every qualified candidate gets a fair chance, regardless of their background or ability to craft the perfect resume. They continue pushing the boundaries of what's possible in technical recruiting through their partnership with Anthropic.
micro1 aims to transform lives by democratizing access to opportunities. By combining Claude's AI capabilities with their commitment to fair evaluation, micro1 works to create a future where exceptional talent never goes undiscovered. Together with Anthropic, they're not just changing how companies hire—they're changing who gets the chance to be hired in the first place.
## Related stories
### Fountain accelerates frontline workforce hiring and management with Claude
### Skillfully transforms hiring through AI-powered skill simulations with Claude
### Braintrust revolutionizes talent acquisition and career growth with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Mintlify Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/mintlify
Path: 18-Industry-UseCases/mintlify.md
# Mintlify ships 3x faster automating developer documentation with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
3-4x
Increase in engineering code output per engineer
50% faster
Time-to-market for new features
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
[Mintlify](https://www.mintlify.com/), a developer documentation platform serving companies like Coinbase, HubSpot, and Perplexity, uses Claude to power an AI assistant that resolves 67% of documentation queries without human intervention—while an automated agent keeps their customers' docs synchronized with code changes. Internally, their engineering team ships features 3-4x faster using Claude Code. Mintlify documentation sites receive as many requests from AI agents as from human developers.
## With Claude, Mintlify achieved:
- **67%** of documentation queries resolved by AI assistant without human intervention
- **3-4x** increase in engineering code output per engineer
- **40%** reduction in documentation bugs and outdated content
- **50%** faster time-to-market for new features
## The challenge
Mintlify's customers faced two persistent problems: developer relations teams overwhelmed by repetitive documentation questions, and documentation that couldn't keep pace with rapidly evolving codebases. For enterprise customers with thousands of API developers, this meant dedicating significant support resources to answering questions that were already covered in documentation.
Meanwhile, API endpoints would change, code examples would become outdated, and parameter names would drift—often going unnoticed for weeks or months. Technical writers manually reviewing commits couldn't keep pace with the volume of changes, and the resulting documentation gaps eroded developer trust.
Mintlify wanted to solve these problems not just for their customers, but also for their own engineering team. They needed to accelerate feature development while maintaining quality—shipping customer-requested improvements faster.
## Selecting Claude
Mintlify evaluated multiple AI providers, measuring resolution rate for their AI assistant and merge rate for their documentation agent. Claude consistently outperformed alternatives on both metrics. The extended 200k context window in Opus 4.5 proved essential—documentation sites often span hundreds of pages covering APIs, SDKs, tutorials, and reference materials. Being able to process entire documentation codebases in a single request, rather than chunking content and losing context, meant the AI assistant could provide more accurate, contextually relevant answers.
"Everyone on our team is writing far more code using Claude than they are manually," explains Nick Khami, an engineering manager at Mintlify. "Our engineers find Claude the best for programming—everyone prefers it relative to all other models we have tried."
## Implementing Claude
The AI assistant went from prototype to production in two weeks. Most of that time was spent on prompt engineering and designing the context pipeline—the Claude API integration itself was straightforward. Building the documentation maintenance agent took 3-4 weeks, instead of the typical 7-8 weeks, reflecting the complexity of analyzing codebases and handling git operations rather than any friction with Claude. Claude Code required no implementation—engineers installed it and started using it the same day, with minimal learning curve since it integrates directly into existing development workflows.
## Mintlify deploys Claude from customer docs to internal dev
**AI-powered documentation assistant:** Every Mintlify documentation site now includes an assistant built on Opus 4.5 that answers natural language questions using documentation, code examples, and live API schemas. It handles complex, multi-step queries—breaking down compound questions like "How do I set up authentication with SSO and then customize the user profile page?", pulling from multiple documentation sections, and delivering coherent step-by-step answers. The assistant uses tool use to fetch live API schemas, ensuring responses reflect the current state of each customer's product.
**Automated documentation maintenance:** An agentic system monitors code repositories and automatically generates pull requests when it detects drift between code and docs—such as an API endpoint that has changed while documentation still references the old version. One enterprise customer reported 43 outdated code examples identified and fixed in the first month alone, issues that would have otherwise gone unnoticed and potentially generated support tickets.
**Internal engineering with Claude Code:** The team uses Claude Code for daily development—implementing features, refactoring legacy code, debugging complex issues, and writing tests. The tool has proven particularly valuable for framework migrations and helping engineers understand unfamiliar parts of the codebase. A recent authentication system refactor, estimated at 3-4 days of work, was completed in 6 hours.
## The outcome
Developer satisfaction scores at one enterprise customer increased from 3.8 to 4.6 out of 5 after implementing the assistant—developers particularly appreciated getting instant answers during off-hours. For customers with thousands of API developers, the AI assistant translates to hundreds of support hours saved monthly.
Documentation quality improved substantially. Customers report saving 8-12 hours per week on documentation maintenance. Engineering velocity accelerated dramatically—Mintlify's team now ships features at 3-4x their previous rate, and time from feature request to deployment dropped from 3-4 weeks to 1-2 weeks.
Customer retention improved by 15%, with the AI assistant becoming a competitive differentiator that prospects specifically cite when choosing Mintlify. Looking ahead, Mintlify is building multi-repository documentation orchestration to maintain consistency across related codebases, and exploring proactive documentation intelligence to identify gaps before they become support issues.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Miro Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/miro-qa
Path: 18-Industry-UseCases/miro-qa.md
# How Miro's champions run their week with Claude Cowork
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Large
Product:
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
99% of influencer content live within 48 hours
across three global events, up from 64% the year before
90 minutes to 10 minutes
Friday project tracking cut from over 90 minutes to ~10 minutes
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
Claude Cowork spread across [Miro](https://www.miro.com?utm_campaign=glb-27-glb-ns_partner-mktg-no-sl&utm_source=partner-sourced&utm_medium=partner&utm_content=**%20PARENT%20**&utm_term=anthropic-miro-claude-cowork-case-study&src=-partner_glb), the company building a collaborative workspace where agents and teams converge, on the strength of what its champions are building with it. That includes an influencer content reviewer, an automated project tracker, and a thought partner that pressure-tests half-formed problems before there's anything to draft. We spoke with three of those champions about the workflows they run, how they keep quality high as more colleagues build, and where the value has surprised them.
## Anthropic: What's surprised you most about how Claude Cowork gets used?
**Kate Hostetler, Senior Product Marketing Manager at Miro:** I wasn't surprised how quickly Claude Cowork spread. What surprised me was where the value turned up. I expected an output machine: something to churn out drafts, dashboards, and briefs faster. And it does all of that. What I didn't see coming is how much of the real use is thinking, not producing.
I started talking through half-formed problems with Cowork and having it pressure-test my logic, flag what I'm missing, and push back instead of just agreeing. It's become a thought partner for the messy, upstream part of the work: figuring out how to approach an ambiguous project before there's anything to draft. That's changed where the team reaches for it: less the last step in a process, cleaning up and formatting, and more the first step, when you're still figuring out what you're trying to do.
## Anthropic: How were you handling that work before Claude Cowork?
**Hostetler:** On any given project, the context I need is scattered across multiple teams and tools: Slack threads, meeting notes, emails, docs, and Miro boards. I spent more time gathering, reconciling, and distributing information than actually doing the thinking. Claude Code's learning curve is steeper, and the terminal is intimidating, so what I initially automated mostly stayed locked to me. I couldn't easily hand things off or bring my team along, which meant I was running fast on my own, and that only gets you so far.
Claude Cowork closed that gap. The superpowers are there, but it's collaborative and far more approachable. The time back is real, too. Between triaging Slack and email, prepping for meetings, and keeping projects documented, my automations easily save me several hours a day.
## How did you evaluate Claude models?
I've personally cross-tested every frontier model, and what separates Claude, and Claude Opus 5 specifically, is judgment. Claude is strongest in long-running, multi-step work where other models lose the thread, holding the full picture without dropping standards or details. Claude also challenges me when my logic is loose and flags when the strategy is off. It disagrees, it has taste, it knows when to push. It tells me what I need to hear, not just what I want to hear. That's what I want in a strategic partner.
## Anthropic: Nicole, what first led you to try Claude Cowork?
**Nicole Judson, Influencer Marketing Manager at Miro:** For Miro's global event series, I managed nearly 90 influencers across three events with the goal of treating each one as a tentpole moment. That translated into having all influencer content live within 48 hours. The bottleneck was specific: the errors I'd catch were often small (capitalize "Sidekicks," use "Canvas 26" not "2026 Miro Canvas" to name the event), but multiply those across nearly 90 creators in a compressed timeline and you're spending an enormous amount of time on things that don't require creative judgment. I saw a LinkedIn post from a creator marketing leader using Claude Cowork to take a first pass on influencer scripts against a brief, and it clicked immediately.
## Anthropic: What specifically did you build?
**Judson:** The Influencer Content Reviewer became the backbone of our review process. An influencer would submit their script or caption, and I'd run it through as a first pass alongside the event brief: what they were supposed to cover, how to reference products, naming conventions, and what was off-limits before the announcement. The output cut review time in half. It was reliably clean on brand consistency and brief adherence.
Where I still stepped in was anything requiring creative judgment: does this sound authentic to the creator's voice, does the story land, and is the framing on-brand without being stiff? Those aren't things you can fully brief into a system, but the mechanical layer came back solid every time.
## Anthropic: What did the results look like once the events wrapped?
**Judson:** At each event, I wasn't just behind a screen reviewing content. I was on the ground with influencers and managing logistics. Without Cowork, keeping up with review volume at that pace would have been a serious lift.
The numbers tell the story: at our Canvas 2025 event, we hit 64% of influencer content live within 48 hours. Across our three Canvas 2026 events, after implementing Cowork, we averaged 99%. Cowork was central to making review fast enough to hit that window.
## Anthropic: Betty, what's a Claude Cowork workflow that's become part of your regular routine?
**Betty Woods, Scaled Success Lead for Global Programs at Miro:** I built a workflow to manage and track all of the different projects my team is working on. It used to be a highly manual process where I had to update a Miro table line by line. I was spending my Friday mornings acting as a historian, just documenting things that had already happened. It was an administrative drain that took over 90 minutes.
I started wondering if Cowork could read through all of my messages across channels to summarize that information for me. Because Cowork integrates directly with Miro, I took it a step further and automated it. Now a scheduled task runs every Friday morning: Cowork pulls context from my Slack DMs, emails, calendar, and chat sessions throughout the week and suggests updates for the table. I spend a few minutes reviewing the suggestions, and then it pushes the updates directly to the board.
Now that Cowork handles the documentation in about 10 minutes, I use the saved hours to draft briefs for the next phase of a project, identify our key wins, and proactively solve blockers. Cowork took over the busywork of documenting the past so I can focus entirely on strategizing for the future.
## Anthropic: Beyond the automations, how do you actually work with Cowork day to day?
**Woods:** I use Cowork as a thought partner about 80% of the time. My typical input is just a brain dump: "Here's the problem I'm trying to solve, and here's what I'm thinking. What do you recommend?"
The magic is in the Cowork project I've set up, which acts as the main holder of "who Betty is." I've loaded in our entire team's strategy, how our work connects to specific OKRs, and my exact communication styles for Slack versus email versus LinkedIn. Because of that baseline, I don't have to constantly remind Claude why I care about talking to an IT leader or why an upcoming product launch matters. It even acts as my career coach: I've built skills that pull coaching themes and wins from my internal and external meetings to track for performance reviews. Because it has all that deep context, what comes back is usable right out of the gate. I only really spend time refining when I'm crafting specific messages.
Claude Opus 5
Claude Opus 5 provides greatly improved performance for the same cost as its predecessor, Opus 4.8.
[Read more](../19-Reference/claude-opus-5.md)
## Anthropic: As more people across Miro build their own workflows and connect more tools, how do you keep quality and trust high?
**Hostetler:** Once a whole team is building, you can't personally check every output, so the standards can't live in your head or in a review step at the end. They have to live in the skills themselves, so they travel with the work no matter who runs it. Our shared skills have become a critical piece of team infrastructure. Before a skill rolls out team-wide, it gets a quality pass: does it cite sources, does it respect data boundaries, does it conflict with another skill? Anything that makes a factual claim has to trace back to a real source. For my team, Claude is required to add a link to where each claim came from, whether that's a Slack message, a doc, or a webpage. Making everything checkable matters more the more people are building. A human still owns the final call on anything external.
**Judson:** The trust I have in the output comes from knowing I’ve built in a high level of specificity, and humans never leave the loop. Cowork handles the volume, but every high-stakes call still comes to me.
## Anthropic: What patterns do you notice in how teams across Miro adopt AI?
**Hostetler:** What teams get right is starting with a real problem, usually the repetitive one that eats their day. That's where the payoff is obvious and adoption sticks.
What they get wrong tends to be one of two extremes. Some overbuild. It's tempting to pile on skills and automations, but the trap is not maintaining them: skills that contradict each other, ones so long or detailed you don't actually know what's in them. That clutter makes Claude less reliable, not more. Others go the opposite way and never really customize Claude to their team. They use it as a personal chatbot, without the shared skills, projects, scheduled tasks, and artifacts that make it powerful, so they only ever see a fraction of the value.
The best version starts by zooming out: you keep each piece clean and simple, then chain them, automating the thing that triggers the automation that triggers your deliverables.
## Anthropic: That's a lot to build toward. What's the right starting point for a team new to Cowork?
**Judson:** Start with the task you dread most, not the one that sounds most impressive. For me, that was content review: high-volume, tedious, low creative reward (and that's exactly where Cowork delivered). The other thing I'd say: involve the people who will actually use the workflow in the setup. I recorded a Miro talktrack walking my team through the project and had them test it with mock content before we went live. Adoption happens when people see a tool solving a real problem from someone they trust. The pitfall to avoid is thinking you can set it and forget it. The output is only as good as the context you give it, and that takes some iteration to get right.
**Woods:** My number one piece of advice is to nominate a few champions within your team to lead the charge. Having dedicated people who stay on top of updates, filter down what the team actually needs to know, and act as a first line of defense for questions makes adopting a powerful new tool feel a lot less overwhelming.
And don't let a lack of control paralyze you. Early on, I was actually afraid to connect my Google Drive or Gmail because I was worried about accidentally deleting something or sending an email I didn't mean to. That fear definitely delayed some of the workflows I could have built sooner. Once I took the time to read into how the permissions were structured, those concerns completely vanished. You pick which folders and tools Claude can reach, and it can't touch anything outside that.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
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- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
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- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Money Forward Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/money-forward
Path: 18-Industry-UseCases/money-forward.md
# Money Forward builds an AI-native engineering organization with Claude Code
[Try Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Industry:
Financial services
Company size:
Large
Product:
Claude Code
Location:
Asia Pacific
80% of engineers
have adopted Claude Code as part of their daily workflow
7 weekly hours saved
per engineer according to an internal survey for early adopters
[Money Forward](https://moneyforward.com), one of Japan's largest cloud-based financial software companies, serves more than 17 million individual users and 400,000 businesses with products spanning personal finance, accounting, payroll, and invoicing. Founded in 2012, the company is evolving from digital transformation to AI transformation, with the goal of becoming Japan's leading back-office AI company.
## With Claude Code, Money Forward:
- Achieved 80% engineer adoption with over 70% using it as their daily driver
- Reduced API endpoint implementation by 70%, from 2 days to 5 hours
- Saved on average 7 hours per week per engineer according to an internal survey for early adopters
- Compressed new developer onboarding from a week to a single day
- Built internal tools including Sherlock for incident response and Lumos for automated Kubernetes fixes
- Enabled a single engineer to build the entire Money Forward Cloud MCP Server in 3 months
## The problem
Money Forward's engineering team had experience with AI coding tools, but encountered limitations. The challenge went deeper than IDE compatibility. When the team needed to migrate code, existing tools hit a wall because they only understood single projects within one IDE. Claude Code, by contrast, understood and navigated the full context across languages and repositories.
Money Forward launched MEPAR—Money Forward Engineering Productivity AI Research—with a clear mission: ensure every engineer gets a productivity boost.
## Choosing Claude through rigorous evaluation
Money Forward built a disciplined evaluation process within MEPAR, running trials with small groups of engineers and only rolling out tools that received strong feedback. For each trial, the team created a public channel where members could exchange thoughts and share how they were using the tools.
The team built an internal template to integrate [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md) into PR workflows based on their style guide, then tested several options side by side. Teams consistently found Claude Code's reviews to be the most useful. Developers could fix issues before human review, which elevated overall PR quality and made reviewers' jobs significantly easier.
The trial's visibility across the company meant any employee could follow along. When trial members shared their results, more than 200 engineers from teams outside the trial requested access. The adoption became bottom-up instead of top-down—engineers pulled Claude Code into their workflows because they saw their peers getting real productivity gains.
After rolling out organization-wide in July and hosting a training workshop with Anthropic in August, Claude Code became essential infrastructure. The original trial channel became the official Claude Code channel and the most active AI-related channel in the company.
## The outcome: Money Forward uses Claude Code for development and automation
More than 80% of engineers have adopted Claude Code, with over 70% using it daily. The code acceptance rate exceeds 90%—engineers trust Claude Code's output enough to integrate it without extensive review. Engineers report they are saving on average 7 hours per week per engineer, according to an internal survey.
Claude Code now serves as the foundation for Money Forward's engineering productivity across complex project development, automation tooling, and developer experience. Engineers use it for full feature implementations, large-scale refactoring, PR review automation, and an automated onboarding system that handles frontend, backend, and end-to-end repository setup with a simple /onboarding command.
The CLI-based architecture proved essential for Money Forward's diverse IDE ecosystem. Engineers can use Claude Code with WebStorm, JetBrains IDEs, RubyMine, and VS Code without changing their preferred tools.
For the Public API Initiative, API endpoint implementation dropped from 2 days to 5 hours. Claude Code generated approximately 80% of the implementation code. Developers shifted from writing code to directing it—planning architecture, reviewing output, and making the judgment calls that matter.
The transformation in onboarding proved equally significant. Cloud Accounting Plus, one of Money Forward's fastest-growing products, expanded its development team from Tokyo and Kansai to include teams in India and Vietnam. Previously, onboarding meant hours of troubleshooting and senior engineers getting pulled away from their work. Now, a simple /onboarding command guides new members through the process interactively.
"Claude Code's agentic capability transformed onboarding from frustration to enjoyment," said Aaron Li, Staff Engineer. "What used to take a week now takes a day. And we've saved countless hours for existing team members who used to get pulled away from their other work to help someone get their environment running. From a developer experience perspective, the difference is profound."
Another Staff Software Engineer, Tamai Ayumi, built Money Forward's entire MCP Server—solo. “I built Money Forward's entire MCP Server in three months using Claude Code. It implemented my plans and reviewed code—essentially acting as my only colleague on the project. I couldn't have done it without Claude Code."
The team also built two internal tools: Sherlock, which helps investigate incidents by searching logs and surfacing past cases, and Lumos, an AI agent that automatically fixes Kubernetes issues and submits a PR within five minutes.
## Looking ahead
Money Forward plans to extend Claude Code across the full software development lifecycle—from product discovery and test generation to SRE operations and multilingual code explanations for distributed teams in Japan, India, and Vietnam.
"Speed is our core value and moat," said Tran Ba Vinh Son, Group Company CTO and Manager of MEPAR. "Developer productivity is therefore a business strategy: the faster we turn ideas into reliable products, the stronger our competitive position. Claude Code compresses cycle times, elevates code quality, and lets small teams ship bigger features with confidence. Our vision is an AI-assisted development model where Claude is an integral teammate across planning, implementation, testing, and operations. That's how we scale innovation across Money Forward."
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Mutiny Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/mutiny
Path: 18-Industry-UseCases/mutiny.md
# How Mutiny gives every seller a full creative team with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
3x improvement in design satisfaction
since making Claude Opus the default model
4.5x faster asset creation
for sales teams compared to previous workflows
[Mutiny](https://www.mutinyhq.com/) helps GTM teams create the customer-facing assets they need to generate pipeline and close deals: personalized pitch decks, deal rooms, and business cases, generated in the customer's own brand. Instead of waiting on marketing or design, sales reps describe what they need and Mutiny's AI agents build it.
## With Claude, Mutiny:
- Measured a 3x improvement in design satisfaction since making Claude Opus the default model, based on in-app user feedback
- Cut asset creation time by 4.5x for sales teams using Mutiny, compared to previous workflows
- Saw 9 out of 10 sales reps using Mutiny report the product gives them an edge in competitive deals
- Generates fully branded assets in a single shot from just a website URL
- Re-architected its entire creation experience from constrained, task-specific AI to an agent-first platform
## The challenge
## Isolated AI capabilities with no way to combine them
Mutiny began integrating large language models in 2022. But those early implementations were constrained. AI could pull styling from a website, generate text variations for different target companies, and conduct basic research. But each task needed well-defined guardrails, and combining them in new ways wasn't possible.
The arrival of Claude Opus 4 changed what Mutiny decided to build. "We really saw an opportunity to re-architect the whole system and make this a very agent-first experience,” said Nikhil Mathew, Co-founder and CTO of Mutiny. “The agent is now multimodal and has tool-based access to do research, build the brand, and design the entire experience.”
Introducing Claude Opus 4.7
Opus 4.7 is a notable improvement on Opus 4.6 in advanced software engineering, with particular gains on the most difficult tasks.
[Read more](../19-Reference/claude-opus-4-7.md)
## The solution
## Quantifying taste: How Mutiny evaluated Claude
Choosing the right model for creative output meant solving an unusual evaluation problem: how do you quantify design taste? Mutiny built a two-part internal benchmark. The first part measured tool-call accuracy. The second, and more important, was a creative evaluation. "We take screenshots of the output and provide those to a different LLM to judge how well the user's original intent was captured and whether the output embodied the brand," Mathew explained.
The team scored outputs across multiple axes: brand alignment, typography, color usage, imagery, layout, and whether the output avoided common design tropes. They use vision capabilities to objectively measure brand quality across those axes, a process they still rely on as they iterate. The tipping point came during a weekend of testing. Mutiny had been refining its system prompt with Anthropic's team, drawing on techniques from Anthropic's frontend design research to steer Claude past its default design patterns toward more varied, distinctive output.
“It was the highest benchmark we had achieved on our internal design eval," Mathew said. "That was a visceral moment where not only are we seeing high-quality outputs, but a much wider range of those outputs as well, which made it a very valuable part of our product experience."
The result was an agent that could, as Mathew described it, "produce a wide range of well designed outputs on the first try." Reaching that point required more than a model swap. The team rebuilt its core creation experience around an LLM-native data model, aligning to coding principles and frameworks like Tailwind that Claude performs well on, so the agent could make visual decisions independently.
For Jaleh Rezaei, CEO and Co-founder of Mutiny, the upgrade was an inflection point. "Once we put in Opus, the product worked," she said. "It enabled us to have a public launch."
## Three agents, one brand
Mutiny's architecture splits the work across three specialized agents, each powered by Claude Opus 4.7. The Brand Agent operates against a live browser to understand a customer's website and build a taxonomy of their visual identity: fonts, button styles, color palettes, spacing, and what Mathew called "the feel of the brand." The team’s goal was “to make it so anybody could onboard to Mutiny and within minutes create something in their brand," he said.
The Research Agent and Creative Agent work in tandem. When a sales rep wants to build a pitch deck for a specific prospect, the Creative Agent dispatches the Research Agent to pull context from CRM data, past call transcripts, and previous interactions. That research flows back into the Creative Agent's context alongside the brand taxonomy, and the result is an asset that is visually on-brand and tailored to the prospect's specific priorities.
Customer feedback reflects the difference. "When they see our product, they're like, this is something I'm proud to put in front of my customer,” Rezaei said.
The architecture also emphasizes human-agent collaboration. "Everything the agent generates is a hundred percent editable in the browser. It can stream in real time, and it's fully multiplayer," Mathew noted. "You can have multiple people and agents working together in the same workspace."
## The outcome
## 3x design satisfaction
Since making Claude Opus the default model in late January 2026, Mutiny has measured a 3x improvement in design satisfaction through in-app asset quality ratings. In early customer surveys, users say the product is 4.5x faster for creating sales assets. Nine out of 10 sales reps also said Mutiny gives them an edge in competitive deals. Every respondent rated Mutiny's design quality as meeting or exceeding the bar set by their own designers.
The product quality translated directly into business traction: since launch, Mutiny's monthly recurring revenue (MRR) has grown 120% week over week. "Opus is what allowed us to connect all of those dots," Mathew added. "Being able to one-shot assets in your visual language is what opens up the next level of automation."
That next step is proactive preparation: generating the right materials before the rep even opens the app. "The next piece is to actually create those for you automatically,” Mathew added, “so that they're just prepared for you when you need them.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## N26 Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/n26
Path: 18-Industry-UseCases/n26.md
# N26 automates customer operations with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Financial services
Company size:
Large
Product:
Claude Platform
Location:
Europe
Automated up to 70%
of tasks across targeted processes, with ongoing improvements
Deployed 15+ internal use cases
within the first year, growing AI initiatives fivefold
[N26](https://n26.com/) is building the bank the world loves to use, serving diverse, digital-native customers across 24 European markets. As a fully licensed bank, N26 provides a 100% digital banking experience powered by advanced digital, data, and AI technologies.
With Claude, N26 has:
- Automated up to 70% of tasks across targeted processes, with ongoing improvements
- Deployed 15+ internal use cases within the first year, growing AI initiatives fivefold
- Reduced manual processing by up to 50% across specific processes
- Launched new implementations in as little as 1-2 weeks, from ideation to initial evaluation
## The problem
As N26 rapidly scaled its customer base across multiple European markets, the company faced a critical challenge: ensuring service quality could keep pace with growth. Many essential processes remained manual, document-heavy, and time-consuming. The rising volume of customer interactions created bottlenecks that directly affected both customer experience and internal efficiency. Teams spent more and more time on document classification, information extraction, translation, and drafting materials based on complex multilingual sources.
N26 needed to fundamentally re-engineer these workflows to maintain the high-quality, responsive service their digital-native customers expected while supporting continued business expansion.
## Claude enables responsible, intelligent automation of complex banking workflows
N26 selected Claude for its advanced reasoning and multimodal capabilities, which proved essential for handling the sophisticated decision-making required in financial processes. Claude's availability through AWS Bedrock in Europe provided the regulatory compliance, security, and scalability that N26 required as a fully licensed bank.
## N26 deploys Claude across customer service functions
Since beginning work with Claude in 2024, N26 has integrated the AI assistant into more than 15 internal applications, working toward their goal of 70% automation in targeted areas. The deployments span the full customer service lifecycle.
N26's customer-facing virtual assistant now provides instant support in five languages, operating around the clock. Behind the scenes, Claude analyzes thousands of daily conversations, summarizing interactions and identifying trends to help improve service quality.
For chargeback requests, Claude handles the entire process of translating documentation, analyzing claims, and recommending decisions on complex cases with multiple verification requirements. "Claude was able to identify some details that the human eye missed," said Carolina Tavares, Lead Product Manager at N26.
Claude also processes incoming physical claim letters, classifying documents and initiating appropriate actions within the relevant teams. In financial crime analysis, the AI assists analysts by synthesizing customer data, recommending actions, and auto-drafting investigation reports.
Tavares added: "Deployment was rapid." For some opportunities, the team went from initial implementation to testing after only 1-2 weeks – a pace enabled by Claude's performance and straightforward integration.
## The outcome
One year after implementing Claude, N26 has successfully automated up to 70% of tasks across targeted processes, with ongoing improvements continuing to drive those numbers higher. The impact extends across multiple dimensions of the business.
Manual processing time and backlogs have decreased significantly, allowing teams to focus on higher-value work. Customers receive faster answers and quicker resolution on critical issues. The accuracy and traceability of decision-making has improved, meeting the high standards required in the highly regulated banking sector.
Looking ahead, N26 is focusing on three key areas. First, the company is scaling existing automations. Second, they're tackling more intricate customer interactions using advanced models and agentic capabilities to enhance customer journeys. Third, they're pursuing growth and engagement initiatives, including rapid onboarding of new products and features, along with personalized and contextual insights for customers.
The partnership with Anthropic continues to deepen. N26 plans to pioneer adoption of Anthropic's most advanced models and capabilities, including new Claude versions and the Agent SDK for addressing complex scenarios. The companies are partnering closely to exchange best practices on AI development, including multi-agent approaches and secure practices around Model Context Protocol (MCP) and agent-to-agent communication in highly regulated sectors. N26 is also integrating Claude Code to support their engineering teams and boost productivity.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## n8n Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/n8n
Path: 18-Industry-UseCases/n8n.md
# n8n turns natural language into workflow automations with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Location:
EMEA
2 months
From concept to first production of the AI Workflow Builder, powered by Claude
Cuts 80% of the work
out of building a workflow, leaving engineers to handle the final refinements
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Claude Platform
Use the Claude API to create new user experiences, products, and ways to work with the most advanced AI models on the market.
[Read more](https://www.claude.com/platform/api)
[n8n](https://n8n.io) empowers technical teams to build, orchestrate, and deploy reliable AI workflows and agents, combining the speed of a visual builder with the flexibility of custom code. Their platform has earned more than 170,000 GitHub stars, putting it in the top 50 projects of all time, and customers span from solo founders to Fortune 100 companies.
**With Claude, n8n:**
- Built its AI Workflow Builder product on Claude in two months from concept to production, with the architecture since evolving into a multi-agent system with specialized agents managing different tasks
- Developed a chat-based workflow creator and debugger that replaces the two-tab workflow of switching between an LLM and the n8n interface
- Cuts 80% of the work out of building a workflow, leaving engineers to handle the final refinements
- Built reliable function calling for complex multi-step workflow assembly, with Claude performing best among other models for precise instruction following
## The challenge: Getting a model to generate a precise structured format
Before n8n built its AI Workflow Builder, many users had a familiar two-tab setup: n8n on one side, a chat-based LLM on the other. They'd describe what they wanted to automate, copy a suggested workflow, paste it into n8n, hit an error, and repeat. It worked, but the external model lacked context about what was actually happening inside the tool.
n8n had been shipping AI features since 2023. But the next step was more ambitious: what if building a workflow felt like having a conversation?
The challenge was structural. An n8n workflow is a precise object: nodes that need to be found, connected in a specific order, and configured with the right parameters. The team's first approach was to have the model generate the workflow's underlying JSON directly. "That turned out to be quite a big challenge for models," said JP van Oosten, Engineering Manager of n8n's AI team. Generating a complete workflow in one shot required the model to understand the full schema, all node definitions, and all connection logic simultaneously. "These models haven't seen more than maybe 10,000 n8n workflows, compared to millions of TypeScript code files," van Oosten said.
## Selecting Claude for precise instruction following
To solve the JSON generation problem, the team shifted to a tool-based architecture where Claude adds nodes one at a time, connects them, and configures them through discrete function calls. This played to the model's strengths and made the process, as van Oosten described it, "much more digestible for the model."
The team evaluated multiple models. Claude stood out in particular for instruction following. Other models either over-relied on function calls or ignored them entirely. Claude sat in what the team called a "sweet spot": consistently following instructions while using tools as intended.
"Latency and quality were really good,” said Oleg Ivaniv, Lead Engineer on the AI Workflow Builder. “Workflows can be a bit of a challenge to understand.”
Claude's documentation also helped with specifics like prompt caching, and Anthropic's team reviewed n8n's implementation to ensure the launch went smoothly from a rate-limiting perspective. The first iteration of the AI Workflow Builder took roughly two months from concept to production.
## The results: How n8n assembles workflows through conversation
The AI Workflow Builder gives n8n users something familiar, a chat interface, to do something that used to require understanding node types, connection logic, and configuration options. Users describe what they want to automate, and Claude figures out which pieces to assemble and how. The first generation of a workflow typically takes three minutes instead of the usual 10-30 minutes it takes to build one manually.
"Tool calling is top-notch in Claude, as well as its coding capabilities," van Oosten said. "These are essential to our approach in the AI Workflow Builder."
The clearest before-and-after is the two-tab experience. Users who previously moved back and forth between n8n and an external LLM now have that conversation inside the product. The AI Workflow Builder has context about what's actually happening in their workflow, which makes errors more diagnosable and suggestions more relevant. "Claude has enabled us to provide a familiar chat-based interface to go from idea to fully functional workflows," van Oosten said.
Since launch, the architecture has evolved into a multi-agent system where specialized agents manage different parts of the workflow creation process. The team's prompts are now heavily tailored to Claude Sonnet 4.5, and early experiments with a code-based approach, where Claude generates code rather than making tool calls, have shown promising results with more capable models.
For experienced users, the value is speed. The AI Workflow Builder delivers roughly 80% of a target workflow without manual assembly, so engineers can focus on refinement rather than construction. For first-time users, the value is different. n8n has thousands of templates, but its strength is flexibility, and many users choose the platform for unique use cases that templates don't cover. The AI Workflow Builder gives them a starting point. "It helps first-time users get over that initial mental hump of 'I don't know what I don't know,'" said Ophir Prusak, from the Product Marketing team.
The same interface also helps users debug: when a workflow breaks, they can describe the problem and get help fixing it, rather than relying purely on documentation or community forums. The team recently saw this play out internally when the AI Workflow Builder assembled a complex workflow for tracking engineering progress. It correctly used multiple form nodes on the first attempt, a result van Oosten attributed to the team's ongoing work on optimizing prompts for specific node types.
## Future use cases
Looking ahead, the team is exploring whether building node-by-node or subgraph-by-subgraph, mirroring how experienced users actually construct automations, might offer a tighter feedback loop during the creation process. The current version presents a completed workflow at the end; a more incremental approach could let users shape it as it takes form.
n8n is continuing to expand the AI Workflow Builder's capabilities and deepen its work with Claude. The multi-agent architecture opens up new possibilities for handling increasingly complex automation requests, and the team's experiments with code-based generation suggest further quality improvements ahead.
"The AI Workflow Builder allows us to lower the bar to entry for users to start building with n8n,” van Oosten said, “but also allows more technical users to iterate faster on their ideas.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## National Domestic Workers Alliance Q&A | Claude by Anthropic
Source: https://www.claude.com/customers/national-domestic-workers-alliance-qa
Path: 18-Industry-UseCases/national-domestic-workers-alliance-qa.md
# Building dignity-driven AI: A conversation with the National Domestic Workers Alliance
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
[Claude for Nonprofits](nonprofits.md)[Claude Platform](https://claude.com/platform/api)
Location:
North America
93% of beta testers acted on Ask Aya's advice
and 25% negotiated increases in compensation
Worker-governed by design
Elected councils of nannies, cleaners, and home care workers shape product decisions monthly
Case Study
National Domestic Workers Alliance helps domestic workers advocate for better pay with Claude
[Read more](national-domestic-workers-alliance.md)
The [National Domestic Workers Alliance](https://www.domesticworkers.org/) represents nannies, house cleaners, and home care workers. The workforce is an estimated 2.2 million people who often work in isolation, with no HR department and few of the protections other workers take for granted. To bring decades of organizing and rights knowledge to workers at the moment they need it, NDWA built Ask Aya, an AI support tool built on Claude and governed by the workers it serves. Anthropic spoke with Co-founder and President Ai-jen Poo, Chief Strategy and Impact Officer Alistair Stephenson, and senior director of product Laura Liibbe about worker governance, designing for privacy, and what NDWA has defined as dignity-driven AI.
## Anthropic: Domestic work is often described as invisible. What makes this workforce so hard to reach, and what is Ask Aya built to do for them?
**Ai-jen Poo, National Domestic Workers Alliance:** Our organization was founded to uplift the dignity and value of the workforce that works inside our homes, providing caregiving and cleaning as nannies, house cleaners, and home care workers. It's the work that makes all other work possible, and it's also some of the most undervalued and insecure work in our entire economy. You could go into any neighborhood and not know which homes are also workplaces. There's no list, no registry. So much happens behind closed doors in isolation, and nobody knows you're working there except you and your boss. That level of invisibility really defines the workforce, and it defines the challenge of improving working conditions and organizing, which is why technology has been such a powerful tool for us. Against the backdrop of crushing care worker shortages across the United States, good quality jobs really matter.
**Alistair Stephenson, National Domestic Workers Alliance:** Ask Aya is NDWA's AI support system, built by and for domestic workers. It exists to help a nanny, a cleaner, or a home care worker navigate a hard workplace moment and self-advocate when they are alone, unsure, or afraid to ask someone else.
## AI raises real risks for a community already worried about surveillance. How did you decide it was the right tool rather than the wrong one?
**Stephenson:** We gathered a cohort of members from our home care council and visited San Francisco nearly two years ago to meet with technology leaders. We came prepared with questions about the intersection of AI and domestic work. What are the opportunities? What are the harms? We went through a robust process of research, worker organizing, and governance just to get to the question, let alone presuppose AI as some kind of silver bullet. What came out of it was a set of core principles we ratified at our national assembly: AI must enhance and not degrade the quality of work; human-centered care has to stay at the heart of everything. It must protect worker privacy, it has to be opt-in, and it has to be worker-governed.
## You say Ask Aya is worker-governed. What does that look like day to day?
**Stephenson:** We have leadership across each of the three main sectors that make up the domestic workforce: a council for nannies, a council for cleaners, and a council for home care workers, each made up of elected representatives from our workers across the country. All of them participate in an AI working group. Those leadership spaces are incredibly alive. It's not a feedback afterthought, and it's not a group we send the PDF off to. They're baked into our working cycles to create an AI product that supports their needs.
**Poo:** My bosses are all domestic workers, elected from our affiliates. If they say no AI, it's no AI. The council members are elected from our membership, so you actually have to run to represent the broader group of workers. And our board of directors is also elected from our membership. We went through a discovery process with a thousand workers to hone in on the problem we wanted to solve. We weren't even sure our solution was going to even be AI in the beginning. Workers helped shape the questions we tested, picked the logo and name, and trained the AI from the beginning.
## Privacy was your first design constraint. Walk us through the choices, and the tradeoffs.
**Laura Liibbe, National Domestic Workers Alliance:** Once our governance said yes to exploring AI, we first explored the privacy and security of user data. We have a zero data retention policy with Anthropic. As an organization, we delete user conversation data after seven days. We also practice data minimization, so we're not collecting information like legal status that we don't need, and we built admin role limitations into the foundation of our platform for Ask Aya. As a nonprofit, losing that data after seven days can be significant for any kind of impact analysis. We've had to get creative by anonymizing and aggregating conversations, as well as doing weekly monitoring to pull out themes and key impact indicators. But it's worth it to protect workers’ data.
**Poo:** A big problem in our country right now is trust: trust of institutions, of government, of politics. Worker organizations like ours are one of the last institutions that working people actually do trust, and that trust is everything to us. So it's worth not having that data, because that trust is worth more than anything.
## You've coined a phrase for your approach, "dignity-driven AI." What do you mean by it?
**Stephenson:** For us, dignity-driven AI starts with a different question: not “What can this technology automate?” but “Whose life and work can this improve, and who gets to decide?”
Domestic work and care work are not usually the first jobs people think about when they talk about AI disruption. But they should be. Care is one of the fastest-growing and most essential sectors of our economy, and it depends on the human relationships, trust, judgment, and dignity that AI cannot replace. So dignity-driven AI means using technology to strengthen workers, support human connection, expand worker voice, and improve the quality of work.
That is why worker governance is central to Ask Aya. Workers help set the red lines, test the responses, shape the tone, and decide whether the tool is useful in the real moments they face on the job. This is part of a bigger question about the social contract in the AI era: whether technology will concentrate power and devalue human labor, or help us build more dignity, security, and voice into the jobs of the future. Ask Aya is our answer: AI that helps a worker feel more prepared, less alone, and more connected to a broader community that has her back.
## How does Ask Aya handle questions that shouldn't be answered by AI at all?
**Liibbe:** This is where guardrails come in, and it's one of the biggest topics we discuss with our council from the product side: what can we address with really solid information, and where does it need to be a human? For example, we make sure Ask Aya isn't giving significant input when someone might need an attorney. On immigration, we've carefully guard-railed what Ask Aya answers and instead refer people to human entities we trust. We have a fully staffed worker experience team. So when someone reaches a point in a high-stakes situation, Ask Aya can say in the chat, ‘this is a referral, but also contact our team for 1:1 help.’ We connect with the individuals based on those referrals.
## You talk with a lot of nonprofits deploying AI. What do they underestimate?
**Liibbe:** It can look easy to scale this kind of impact work, like you just use AI to solve the problem. But building a durable digital product that's embedded in an organization, connected to the rest of a human-centered ecosystem, and verifiably providing accurate and helpful information is much harder. It's a deep process that involves human capacity, subject matter expertise, trust, and building in real internal processes. There's so much work to make it verifiably trustworthy. Evaluating your AI platform’s quality is so important. It can feel like an afterthought, and it needs to be central.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## What's next for Ask Aya?
**Stephenson:** Our immediate focus is growing toward our goal of bringing 10% of the 2.2 million domestic workers in the U.S. into Ask Aya in the next 36 months.
We are exploring a broader set of features that directly benefit care workers in the day-to-day reality of their work, including tools for documenting hours, understanding pay, preparing for hard conversations, contracts, benefits navigation, career growth, and on-the-job decision support. Done safely and responsibly, Ask Aya can also help us understand the patterns workers are facing across the economy in ways that strengthen our campaigns, policy work, and standards-setting without compromising individual worker privacy. The future of Ask Aya is both individual and collective: helping one worker in one hard moment, and helping the workforce as a whole build more power.
Looking beyond domestic workers, Ask Aya is increasingly being recognized as a pilot for what's possible when AI is built to serve working people. We are already being approached by other industries and workforce communities asking us to help replicate this model for their workers.
## You talk about wanting to help workers beyond negotiating. What's the bigger goal?
**Poo:** There's a different level of impact that can be achieved in community. Being connected to a collective voice for your workforce leads to a different outcome for you individually and for the whole workforce than what you can negotiate on your own. Anybody can get information. It's about what that information leads you to, and what we're trying to lead people to is each other.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
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---
## National Domestic Workers Alliance Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/national-domestic-workers-alliance
Path: 18-Industry-UseCases/national-domestic-workers-alliance.md
# National Domestic Workers Alliance helps domestic workers advocate for better pay with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
Claude for Nonprofits
Location:
North America
93% of beta testers took action
on Ask Aya's advice
25% of beta testers negotiated
a pay increase
Founded 19 years ago, the [National Domestic Workers Alliance](https://www.domesticworkers.org/) works for the respect, recognition, and rights of nannies, house cleaners, and home care workers. The organization has built a community of roughly 400,000 workers within a workforce the Economic Policy Institute estimates at 2.2 million people, most of them women and many of them immigrants. Ask Aya, its AI support tool built on Claude, helps to bring the collective wisdom of that movement to a worker facing a hard workplace moment alone.
## With Claude, the National Domestic Workers Alliance equipped domestic workers to:
- Act on real-time guidance: 93% of beta testers applied Ask Aya's advice
- Negotiate higher pay: 25% secured a pay increase during the beta
- Feel more in control: 61% reported more influence over their pay
- Approach conflict prepared: 50% felt more ready to resolve disputes with employers
- Get help in English or Spanish, at any hour
- Reach a trusted human expert for high-stakes questions through a built-in handoff
## The challenge
## Advocating alone, behind closed doors
A domestic worker is usually the only worker in their workplace. There is no HR department, no manager to escalate to, and no coworkers to compare notes with. "You're really on your own to negotiate," said Ai-jen Poo, president and co-founder of the National Domestic Workers Alliance. For decades, domestic work sat outside many of the basic labor protections most workers take for granted, like minimum wage and social security. Some of this has changed, but enforcing those protections, or negotiating for anything beyond the legal minimum, still falls to each individual worker.
The stakes are high and personal. "Every time you're asking for something, you are risking potentially losing your job," Poo said, describing a "wild west" with no clear work agreements and little job security. The cost is paid quietly: workers go in sick rather than ask for paid time off, or miss a child's school event rather than risk the conversation. NDWA had spent decades building a response to this: know-your-rights trainings, sample contracts, one-on-one guidance. But that collective wisdom can’t always reach a worker at the moment they need it most, alone and unsure, often late at night.
Q&A: National Domestic Workers Alliance
Read the interview with co-founder Ai-jen Poo to see how they use Claude for Nonprofits.
[Read more](national-domestic-workers-alliance-qa.md)
## The solution
## An AI platform chosen by workers
Chief Strategy and Impact Officer Alistair Stephenson says that Ask Aya, "turns the collective wisdom of thousands of domestic workers into something a worker can access and hold in her hand." Getting there started not with technology but with the workers. NDWA asked 1,000 of them what problem to solve, and whether AI should be involved at all. "We weren't even sure it was going to be AI in the beginning," Poo said. In 2024, members from the organization's home care council traveled to San Francisco to meet with technology companies, then brought their findings back to a national assembly that ratified a set of core principles. "One principle was simply: AI must enhance and not degrade the quality of work," Stephenson said. “Human-centered care must be at the heart of everything." The principles also required that the tool protect worker privacy, stay opt-in, and remain worker-governed.
Worker governance runs through the whole organization. NDWA runs elected leadership councils for its three main sectors: nannies, cleaners, and home care workers, plus an AI working group that meets with the product team monthly to weigh in on design decisions and content accuracy. The team stresses that the councils are not a feedback afterthought. "My bosses are all domestic workers, and elected from our affiliates," Poo said. "If they say no AI, it's no AI." Workers chose the name and the logo and helped design and vet the product through the same board and council structures NDWA uses for its policy work. Stephenson has a name for the approach: "Dignity-driven AI is the type of AI that serves the people most affected by technology, and where those people aren't treated as an afterthought or a focus group," he said.
## Why Claude: An emphasis on privacy
Anthropic's public emphasis on safety, Stephenson said, was "our entryway into the conversation." From there, the deciding factor was privacy. For a workforce that includes vulnerable communities, the security of user data was the first thing the team evaluated in choosing a model.
NDWA used Claude to create privacy-conscious features when designing Ask Aya. This included a zero-data retention agreement with Anthropic and NDWA building systems to anonymize and aggregate conversations, allowing NDWA to track themes while respecting its users’ privacy. For Poo, the tradeoff was obvious. Worker organizations are "one of the last institutions that working people actually do trust," she said, "and so it's worth not having that data, because it's worth more than anything."
Beyond privacy, the team evaluated each candidate model provider continuously for accuracy, for a tone that sounds like NDWA's own organizers, and for cultural fluency across English and Spanish. Ask Aya routes queries, evaluations, and monitoring across Claude Opus, Sonnet, and Haiku depending on the complexity of the question, keeping the architecture model-agnostic while managing cost.
The hardest evaluation work is the tool’s behavior in high-stakes moments. The NDWA team built guardrails so Ask Aya does not stray into the unauthorized practice of law or sensitive immigration questions, referring workers instead to attorneys, local affiliates, or NDWA's fully staffed worker experience team. “Ask Aya knows the nuances of these cases,” Liibbe said. “We are legitimately getting in contact with people based on those referrals.” A tool like this can look simple, she said, but "building a durable digital product that's embedded in an organization, connected to the rest of the human-centered ecosystem, and verifiably providing accurate and helpful information is much harder."
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## The outcome
## Negotiated raises and confident requests
In a beta with 35 English and Spanish-speaking domestic workers, 93% applied the advice Ask Aya gave them and 25% negotiated an increase in their pay. Another 61% said they felt more influence over their pay, and 50% felt more prepared to resolve conflicts with an employer. Workers come to Ask Aya with concrete asks: how to request time off for a daughter's birthday, how to draft a raise request, or how to write a message to an employer in English when their first language is Spanish.
Trust shows up in the numbers too. "Almost half of our beta testers came into testing very skeptical of AI," Liibbe said, "and 50% left feeling more comfortable using Ask Aya than any other chatbot. Out of the participants who expressed low trust in AI, 93% took concrete workplace action after using Ask Aya." Ask Aya launched in March 2026 and now has about 2,200 users, with a larger rollout planned. The goal for NDWA is reaching 10% of the 2.2 million domestic workers with Ask Aya.
For NDWA, Ask Aya is a door into something larger than any single negotiation. "There is a level of empowerment that can be achieved individually and supported by technology," Poo said. "But there is a different level of impact that can be achieved in community.” According to Poo, “that is the promise of dignity-driven AI: technology built with workers, governed by workers, and connected to the trusted support systems that help some of the most vulnerable workers in our economy build dignity, security, and voice.”
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
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- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
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- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## NBIM Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/nbim
Path: 18-Industry-UseCases/nbim.md
# NBIM accelerates sovereign wealth management with enterprise-wide AI transformation
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Large
Product:
Claude Enterprise
Location:
Europe
20% time saved
weekly per employee on Claude assisted analytical and operational tasks
600+ active Claude users
across all departments within first two months of deployment
[Norges Bank Investment Management (NBIM)](https://www.nbim.no) manages Norway's Government Pension Fund Global, with the mandate to transform Norway's oil revenues into long-term financial wealth for future generations. With \$1.7 trillion in assets, NBIM is one of the world's largest sovereign funds.
With Claude, NBIM:
- Established AI literacy across 600+ employees through comprehensive training programs
- Created an AI Ambassador network driving adoption and best practices organization-wide
- Enabled business users to prototype solutions without IT bottlenecks
- Integrated AI insights into investment operations and compliance workflows
- Achieved measurable productivity gains in research synthesis and documentation
## The challenge
Managing \$1.7 trillion across global stock markets, bonds, real estate, and renewable energy infrastructure requires processing massive amounts of information daily. NBIM's teams analyze research reports, market data, regulatory filings, and multilingual news to make investment decisions that have enormous consequences for Norway's collective savings.
Intake, sorting, analyzing and reporting this information was an ideal task for AI, but NBIM's employees range from highly technical portfolio managers and analysts with programming skills to non-technical compliance specialists and operations staff. The organization struggled to find an AI solution that was sophisticated enough for institutional investment analysis, yet simple enough that everyone on every team could use it.
NBIM's challenge was compounded by the complex environmental, social, and governance (ESG) reporting expectations that every public organization must contend with, particularly those in Europe. The firm is required to scrutinize ESG factors across their entire portfolio, conducting nuanced analysis and clear reporting for each of the 9,000 companies they invest in. They needed AI that was advanced enough for serious investment research and ESG analysis, straightforward enough for their whole team to use, and able to adhere to the strict data protection and compliance regulations that every financial institution must meet.
## Choosing Claude for investment operations
NBIM's goal was to create an environment where any user could prototype and deploy AI solutions without IT bottlenecks. In search of the right balance, NBIM evaluated multiple LLMs. “Claude consistently performed best on analysis and reasoning tasks, and in maintaining context over long analytical sessions involving multiple documents,” says Stian Kirkeberg, NBIM’s Head of ML and AI.
NBIM built human-in-the-loop evaluations to test model capabilities in finance-specific domains. Claude Sonnet 4.5 with extended thinking scored highest. It excelled in complex instruments requiring deep analysis, had superior risk assessment, and provided strategic recommendations with investment-grade documentation quality. Claude showed particular strength in risk analysis and commodities arbitrage—the nuanced financial decisionmaking that NBIM's portfolio managers handle daily.
Claude’s ability to maintain context during extended multi-context sessions was crucial for NBIM’s investment research needs. Other deciding factors: Claude signals uncertainty rather than hallucinating results, an LLM safety principle that reinforces NBIM's fiduciary responsibilities. Additionally, Claude's multilingual capabilities support NBIM’s operations around the globe.
Anthropic's focus on responsible AI development matched NBIM's values and transparency expectations as a public entity. Anthropic's partnership approach was equally important. The two companies regularly consult on financial services capabilities, test new features, and get feedback on safety and [enterprise controls](../17-Billing-Plans/pricing-enterprise.md). “Our institutional requirements inform their roadmap,” Kirkeberg says. “Anthropic is the ideal AI partner for us as a financial institution.”
## Establishing AI literacy across the organization
NBIM aimed to establish AI literacy across the entire organization, from basic competency for all staff to advanced capabilities for technical teams. CEO Nicolai Tangen set the tone with a clear message around AI adoption: employees must "get on the train or be left at the station."
The deployment moved quickly from a two-week pilot that expanded to 600+ active users within two months. NBIM developed training paths for different roles and launched an AI Ambassador Network, where 50 employees received specialized training and met regularly to share use cases and best practices. Initial skepticism around AI quickly faded as employees gained prompting skills and saw results across departments.
## Empowering business users with Claude Code
"Extending Claude Code to business analysts and quantitative researchers was transformative," Kirkeberg says. "Now they can create utilities and workflows within governance controls–without waiting for IT." Teams use Claude Code for analysis tooling and utilities, code review aids, data-quality checks, and documentation accelerators.
Through MCP connections with Snowflake and other internal systems, Claude accesses relevant context to improve data retrieval and analysis while keeping humans central to all decisions. Teams process market research, earnings reports, and regulatory filings more efficiently, with dashboards incorporating AI insights where appropriate.
## The outcome
Today, NBIM operates as an AI-enabled investment organization with active usage across all departments. Internal surveys show employees save more than 20% of their time weekly on AI-assisted tasks. Portfolio managers process research faster, compliance teams automate documentation, and operations staff build workflow automations — all with appropriate human oversight.
Looking ahead, NBIM plans to deepen its AI capabilities through advanced training for technical teams, expanded integrations with internal systems, and refined governance frameworks.
Kirkeberg says that NBIM's partnership with Anthropic continues to help the firm navigate rapidly evolving technology: "We didn't want off-the-shelf solutions – we wanted a strategic partnership with a provider who would understand our specific needs as an institutional investor.”
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Nevis Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/nevis
Path: 18-Industry-UseCases/nevis.md
# Nevis accelerates advisor productivity with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
Europe
5+ hours per week
saved per advisor on administrative tasks
\$50B+ in client assets
managed by wealth management firms using Nevis
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[**Nevis**](https://www.neviswealth.com) is an AI platform for wealth management that helps financial advisors automate administrative tasks end-to-end. The company serves some of the fastest-growing wealth management firms in the US, supporting Registered Independent Advisors who collectively manage more than \$50 billion in client assets.
## With Claude, Nevis Wealth:
- Saves advisors 5+ hours per week on routine tasks, allowing them to potentially double their client capacity
- Generates AI-powered meeting notes, follow-up tasks, and context-aware client emails automatically
- Powers intelligent document search and analysis across client data and communications
- Implemented production systems in days, with minimal engineering friction
- Enables wealth management firms to scale operations while their teams focus on higher-value client service
## The problem
It’s estimated financial advisors today spend up to 80% of their time on administrative work. Client data is scattered across multiple, siloed, outdated technology systems. Advisors spend hundreds of hours pulling data from one platform to another, managing CRM entries, drafting follow-up emails, and documenting meeting notes. This slows advisors down, limits firm growth, and ultimately restricts access to expert financial advice for millions of families.
"Each of our advisors spends 1-2 hours each day managing data input into our CRM. Then each member of our ops team spends 2-3 hours each day inputting that information into our custodial platform," says Michael Dodds, President and Financial Advisor at Dodds Wealth. "Nevis is fixing that. It's a strategic step forward for our growth."
The founding team at Nevis saw this problem firsthand. Mark Swan (CEO), Philipp Burda (CPO), and Ivan Chalov (COO) were former executives at Revolut, where Burda led AI initiatives and observed the transformative potential for large language models to automate middle- and back-office operations in financial services. They left to build Nevis around a simple belief: AI will transform the part of financial services with the heaviest administrative burden and the greatest upside potential for automation.
## Why Nevis chose Claude for mission-critical operations
Nevis selected Opus 4.5 and Haiku 4.5 because the models consistently deliver the best combination of accuracy, speed, and reliability for financial services. In testing, Claude demonstrated materially lower hallucination rates and tighter adherence to complex, multi-step instructions than comparable models. Claude's ability to process entire meeting transcripts in a single request eliminated the error-prone chunking required with other models they evaluated. For a platform that handles sensitive client data and produces work that advisors rely on to manage millions of dollars, these qualities are non-negotiable.
"The type of work our AI agents perform requires a combination of strong logical reasoning capabilities and deep finance domain expertise," says Burda "Anthropic's models excel at both, so we were not surprised to see them outperform other models on our internal, tailor-made evaluations. We have developed and are using a targeted set of synthetic evaluation datasets that closely approximate financial advisers’ day-to-day tasks and processes. We use Claude models in our production agentic pipelines and are very satisfied with the quality of work they deliver for our users."
## Building an AI-first platform for wealth management
Claude powers several core workflows within the Nevis platform. AI Meeting Agents create transcripts, correct speech-to-text errors, and generate client meeting summaries and notes. Smart Tasks automatically creates complete task items with titles, subtasks, descriptions, and assignees. Smart Emails drafts context-aware communications that understand meeting history and adapt to each advisor's writing style.
Implementation was remarkably fast. Nevis had Claude powering real operations within days. The team uses Pydantic AI for their meeting intelligence products, which made integration straightforward. For search and document analysis, they work directly with the Anthropic API through the Python module.
The impact on day-to-day work is immediate. "Wrapping up a meeting at 7pm used to mean I'd not be home before 8pm, as my wife will testify," says a financial advisor at United Capital. "Now, I can close my laptop and know that Nevis has my back: all my notes are there, my to-do list is up to date and there's a recap email ready for me to review and send to my client."
Nevis is also an AI-first company internally. The team uses Claude Code for rapid code generation, refactoring, and first-pass PR reviews. Claude models power internal meeting intelligence, RAG-based search across documentation and customer call notes, product spec drafting, and customer call preparation. With quasi-no-code tools like n8n, Nevis is now empowering their operations team with the same Claude APIs that developers use.
## The outcome
Nevis expects the average advisor using the platform to save more than five hours per week. Over time, this should enable advisors to double the number of clients they can serve, going from 100 to more than 200 clients while maintaining the highest levels of service. For wealth management firms, this translates to the ability to grow assets under management while their operations teams focus on higher-value client service rather than routine data entry.
"We expect Nevis to eliminate thousands of hours of manual work across the firm," says Dave Breslin, Executive Vice President at GC Wealth. "That will free up advisors to spend more time with clients and less time on routine operational tasks."
Nevis's implementation demonstrates that AI can address wealth management's fundamental capacity challenge by eliminating the administrative burden that prevents advisors from doing what they do best. Their approach of starting with back-office automation and progressively moving toward client-facing applications offers a practical roadmap for firms navigating AI adoption.
Looking ahead, Nevis plans to bring AI closer to their end clients. The company started with back-office applications and has moved to the middle-office, where advisors and relationship managers interact with AI-powered tools for internal purposes. As they continue this journey, Nevis may soon expose end consumers to AI-powered experiences directly.
"As we scale, we expect Claude to power an increasing share of our platform, from meeting intelligence to agentic processes," says Swan. "We see Claude powering some of our most advanced AI agents, enabling fully autonomous operational pipelines that support thousands of financial advisors across the US."
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Newfront Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/newfront
Path: 18-Industry-UseCases/newfront.md
# Newfront modernizes insurance experiences with Claude
[Try Claude](https://claude.ai)
Industry:
Insurance
Company size:
Small
Product:
Claude Platform
Location:
North America
60% cost savings
in document processing through automation
12 out of 20
complex insurance questions answered correctly
Newfront, a modern insurance platform serving 20% of US startups with unicorn status, uses Claude to automate tedious insurance tasks and provide instant support, making insurance more accessible and efficient for everyone.
With Claude, Newfront:
- Saves HR teams one month per year and delivers 24/7 personalized support for employees
- Reduces document processing costs by 60%
- Provides instant contract reviews for legal teams
## Building a better way to handle insurance
Insurance professionals and their clients have long struggled with time-consuming manual processes. Brokers navigate complex documents and toggle between systems, manually copying data. HR teams spend hours answering the same benefits questions. Legal departments face endless cycles of contract reviews. Many insurance-tech companies try to solve these inefficiencies by fully automating insurance, believing that removing human brokers will reduce costs and speed up processes.
"We see it differently —the insurance industry needs both human expertise and advanced technology," said Gordon Wintrob, Co-founder and CTO at Newfront. "Our platform uses AI to handle routine tasks so our brokers can focus on what matters: providing strategic guidance and solving complex problems for clients."
## Why Newfront chose Claude
Newfront's journey to Claude began with a search for the ideal AI to help power their benefits chatbot. They had compiled a set of twenty critical customer questions that existing AI models struggled to answer—questions about specific benefit plans, insurance terminology, and complex coverage scenarios.
"When we tested Claude, the results were remarkable," said Wintrob. "Without any changes to our system, Claude correctly handled twelve of our twenty toughest cases—questions that had stumped other AI models." While other models provided generic responses, Claude incorporated specific details from individual client plans and delivered nuanced, accurate answers. The model demonstrated a unique ability to understand complex insurance terminology while providing clear, accessible explanations for employees.
This initial success convinced Newfront to expand Claude's role across their platform. Today, they maintain a flexible approach, choosing the right AI for each specific challenge while leveraging Claude for their most complex natural language needs.
## How Claude transforms insurance work
Newfront has strategically deployed Claude across their challenging insurance workflows, automating tedious tasks while improving accuracy:
The benefit assistant provides employees instant answers about coverage limits, eligible expenses, and life event changes—no more waiting on HR emails or business hours. Wintrob adds, "Whether it's questions about prescription sunglasses coverage or help during a divorce, the assistant handles sensitive inquiries privately and accurately."
The contract review tool transforms days of back-and-forth emails into instant insights about coverage gaps and suggested adjustments for CFOs and legal teams.
The insurance management platform enables professionals to process complex loss run documents automatically, with AI extracting structured data from inconsistent PDF formats. The system also eliminates manual data entry by seamlessly transferring information between modern and legacy platforms.
## Real results for everyone
Newfront's AI-powered platform delivers measurable improvements across every aspect of insurance operations. HR teams recover a full month of productivity annually as the benefit assistant handles thousands of routine questions. Processing loss run documents now costs 60% less with higher accuracy rates. Legal teams have eliminated the need for time-consuming calls and email chains, with contract reviews now completed in minutes instead of days. The benefit assistant handles hundreds of thousands of inquiries annually, giving employees 24/7 access to accurate benefits information and reducing the burden on HR teams.
## Creating the future of insurance
Newfront sees AI as key to making insurance work better for everyone. Wintrob said, "Even with today's AI capabilities, we have hundreds of workflows to enhance." The company is systematically identifying opportunities where AI can reduce friction and improve accuracy, while maintaining the human expertise that clients value.
Newfront envisions a future where technology eliminates the administrative burden from insurance, allowing professionals to focus entirely on strategic guidance and complex problem-solving. Their AI-powered platform is already showing how this future might look: one where employees understand their benefits, businesses manage risk effectively, and insurance professionals focus on meaningful work. By combining Claude's capabilities with human expertise, Newfront is making insurance more accessible, efficient, and transparent for everyone involved.
## Related stories
### DXC brings Claude to the insurance backbone running billions of policies
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Nonprofits | Claude by Anthropic
Source: https://www.claude.com/solutions/nonprofits
Path: 18-Industry-UseCases/nonprofits.md
# Accelerate the work that matters most
Claude helps nonprofits turn limited resources into lasting impact. Generate grant proposals in hours, track program outcomes across hundreds of participants, and free your team to focus on serving your community.
[Get started](#pricing)
> “We've deployed Claude across strategic finance—lease analysis, reporting, reconciliations, audit summarization. Claude excels at strategic analysis compared to other LLMs, making it uniquely suited to our mission-critical work.”
Rebecca Glover, Global Director, Finance
> “From tracking financial services pricing across 18 countries to helping ministries in Rwanda, Peru, and the Philippines make sense of siloed data, Claude is integral to how we support governments in delivering more impactful services to their citizens.”
Niall Keleher, Senior Director of Global Research and Data Science
> “SkillUp is building complex AI systems a normal company would need 20+ engineers for. Claude Code helps level the playing field for organizations that must be efficient, allowing them to build more with the team theywe have.”
Steve Lee, CEO
> “Our partnership with Anthropic has enabled our team and grantees to use AI to better understand the impacts of our grants, get more done faster, and explore new ways to tell our story to donors and the community.”
Andrew Dayton, Founder and CEO
> “At a time when AI could divide or unite communities, we're choosing to lead with our values—using Claude to strengthen human connection and advance wellbeing for all communities.”
Carlos Sanvee, World YMCA Secretary General
> “With global health funding shrinking, smart targeting is essential. Claude helped us build an interactive geospatial tool in three days versus weeks, mapping at-risk populations to identify where Guatemala's Ministry of Health could most cost-effectively deploy dengue prevention.”
Justin Cohen, VP Malaria & NTDs
> “Claude enables 4× faster implementation, helping MyFriendBen connect families to unclaimed benefits and tax credits. Our Claude-powered agents track up to 40+ programs per state, identifying over \$1.2 billion in value for 70,000+ households.”
Sekhar Paladugu, CEO
> “With AWS and Claude, we built Sage—an AI companion trained on 25,000+ pages of epilepsy expertise, now available 24/7 in 5 languages to 3.4 million Americans living with epilepsy. It embodies our promise that no one should ever have to face epilepsy alone.”
David Jost, Chief Technology Operations Officer
> “With Claude Enterprise, we're equipping teams to work more efficiently—from streamlining data analysis to accelerating support for local partners building lasting, community-led solutions to humanitarian crises.”
Jeannie Annan, Chief Research & Innovation Officer
> “With more than 2 million New Yorkers living in poverty, we and our partners need to move at the speed of crisis. Claude helps us build that muscle—to move through grant recommendations more efficiently and to direct resources where they'll make the greatest difference when every day matters.”
Matt Klein, Chief Program & Impact Officer
> “IDinsight helps global development leaders use data and evidence to maximize social impact. With Claude, our teams get surveys field-ready 16× faster, prototype dashboards in hours instead of weeks, and draft documentation 5× faster—spending less time on tedious tasks and more time driving impact that matters.”
Rob Sampson, Senior Director of Transformation
> “We've deployed Claude across strategic finance—lease analysis, reporting, reconciliations, audit summarization. Claude excels at strategic analysis compared to other LLMs, making it uniquely suited to our mission-critical work.”
Rebecca Glover, Global Director, Finance
> “From tracking financial services pricing across 18 countries to helping ministries in Rwanda, Peru, and the Philippines make sense of siloed data, Claude is integral to how we support governments in delivering more impactful services to their citizens.”
Niall Keleher, Senior Director of Global Research and Data Science
> “SkillUp is building complex AI systems a normal company would need 20+ engineers for. Claude Code helps level the playing field for organizations that must be efficient, allowing them to build more with the team theywe have.”
Steve Lee, CEO
> “Our partnership with Anthropic has enabled our team and grantees to use AI to better understand the impacts of our grants, get more done faster, and explore new ways to tell our story to donors and the community.”
Andrew Dayton, Founder and CEO
> “At a time when AI could divide or unite communities, we're choosing to lead with our values—using Claude to strengthen human connection and advance wellbeing for all communities.”
Carlos Sanvee, World YMCA Secretary General
> “With global health funding shrinking, smart targeting is essential. Claude helped us build an interactive geospatial tool in three days versus weeks, mapping at-risk populations to identify where Guatemala's Ministry of Health could most cost-effectively deploy dengue prevention.”
Justin Cohen, VP Malaria & NTDs
> “Claude enables 4× faster implementation, helping MyFriendBen connect families to unclaimed benefits and tax credits. Our Claude-powered agents track up to 40+ programs per state, identifying over \$1.2 billion in value for 70,000+ households.”
Sekhar Paladugu, CEO
> “With AWS and Claude, we built Sage—an AI companion trained on 25,000+ pages of epilepsy expertise, now available 24/7 in 5 languages to 3.4 million Americans living with epilepsy. It embodies our promise that no one should ever have to face epilepsy alone.”
David Jost, Chief Technology Operations Officer
1/11
## Made for mission-driven work
### Enterprise AI at nonprofit pricing
Choose from the Claude Team and Enterprise plans at rates built for nonprofit budgets. Plans include collaborative workspaces, advanced permissions, and enterprise-grade security.
### Built for your workflows
Claude connects directly to the platforms you rely on, like Blackbaud, Benevity, and Candid. Pull donor data, generate reports, and research foundations without switching systems.
### Security for sensitive work
We offer plans that are configurable to meet SOC 2 Type II, ISO 27001, ISO 42001, and CSA Star compliance needs.
### AI Fluency for your whole team
Our free AI Fluency for nonprofits course helps every team member, from executive directors to program coordinators, use AI confidently.
[Learn more (opens in new tab)](https://anthropic.skilljar.com/ai-fluency-for-nonprofits)
## How nonprofits use Claude
Grantwriting
Fundraising
Program design
Volunteer management
Data visualization
Prompt
Generate a proposal for a youth innovation grant (\$75,000). Include an executive summary, problem statement with community data, program approach, budget narrative, and evaluation metrics. Emphasize “innovation” and “youth voice” to align with funder priorities.
Attachments
- Community needs data850 KBPDF
- Program budget52 kbCSV
### Youth Innovation Lab
*Empowering young people as architects of community change*
##### Proposal to the Westbrook Foundation
Youth Innovation Grant Program
Requested amount: \$75,000
Submitted by:
##### Community Pathways Initiative
123 Community Drive, Metro City, ST 12345
Contact: Maria Rodriguez, Executive Director
mrodriguez@communitypathways.org \| (555) 234-5678*
March 15, 2025*
#### Executive summary
Community Pathways Initiative requests \$75,000 from the Westbrook Foundation to launch the *Youth Innovation Lab*—a transformative program empowering 150 young people ages 14-19 to design and deploy community solutions using human-centered design and emerging technologies.
Metro County youth face compounding barriers: 42% unemployment among 16-19 year olds, 67% lacking reliable technology access, and limited pathways to leadership. Yet these same young people possess intimate knowledge of their communities and untapped capacity for innovation. The Youth Innovation Lab transforms this potential into action.
Our youth-driven model distinguishes this program from traditional youth services. Participants don't simply receive programming—they design it. Youth hold 50% of advisory committee seats, co-facilitate workshops, and make decisions about resource allocation. Over nine intensive months, they progress from community researchers to solution architects to change agents.
Innovation is embedded throughout: Youth learn ethnographic research methods, prototype with 3D printers and digital tools, and iterate solutions based on community feedback. Last year's pilot yielded twelve youth-designed projects including a multilingual resource app and peer mental health platform—concrete innovations addressing real needs.
With Westbrook Foundation support, we will scale this proven approach, engage diverse youth populations, and create a replicable model demonstrating that young people aren't just the future—they're essential partners in solving today's challenges.
#### Problem statement: The youth opportunity crisis
##### The compounding challenge
Metro County's young people stand at a critical juncture where economic, educational, and social barriers converge to limit their potential and silence their voices. The data paints a stark picture: Bureau of Labor Statistics reports 42% unemployment among 16-19 year olds—triple the adult rate and the highest in our region's history. This isn't simply an employment problem; it's a symptom of systemic exclusion from opportunity pathways.
The Metro Digital Equity Study (2024) reveals that 67% of low-income youth lack reliable internet access at home. In an increasingly digital economy, this gap doesn't just limit homework completion—it excludes young people from the tools, platforms, and networks that drive modern innovation.
Perhaps most troubling is the leadership vacuum. Our Youth Voice Survey (n=450) found that 78% of young people desire leadership opportunities but see no viable pathways in their communities.
##### The cycle of exclusion
These barriers create a devastating cycle. Without early exposure to problem-solving methodologies, technology tools, and professional networks, young people enter adulthood without competitive advantages. They lack professional soft skills, technical competencies, social capital, and a sense of agency that comes from seeing their ideas valued and implemented.
##### The innovation imperative
What's needed isn't another youth program—it's a fundamental shift in how we engage young people. Stanford Social Innovation Review's recent analysis found that youth-led initiatives achieve 47% higher community adoption rates than adult-designed programs addressing identical issues.
#### Proposed program: The Youth Innovation Lab
##### Program overview
The Youth Innovation Lab is a nine-month intensive program that positions 150 diverse young people ages 14-19 as community innovators. Through rigorous training in design thinking, technology tools, and collaborative problem-solving, participants identify pressing neighborhood challenges and develop evidence-based solutions.
##### Three-phase curriculum
Phase 1: Discovery (Months 1-3) — Youth become community researchers, learning ethnographic methods to deeply understand neighborhood challenges. Activities include conducting resident interviews, asset mapping, data visualization workshops, and ethics training.
Phase 2: Design (Months 4-6) — Armed with community insights, youth enter our Innovation Studio equipped with 3D printers, coding workstations, and digital fabrication tools. Using human-centered design principles, they generate and test solution concepts with mentor guidance.
Phase 3: Deployment (Months 7-9) — Solutions move from prototype to implementation. Youth pilot solutions with community partners, collect impact data, iterate based on testing, and present at the annual Community Solutions Showcase.
##### Innovation through youth governance
Central to our approach is the Youth Advisory Committee, where participants hold 50% of seats on the program governance body. Youth voice directly shapes curriculum modifications, mentor selection, resource allocation, and community partnership development.
#### Budget narrative
The requested \$75,000 represents a strategic investment in youth capacity-building, with 78% of funds supporting direct program delivery.
- Personnel: \$32,500 (43% of total)
- Fringe benefits: \$8,125 (11% of total)
- Technology & supplies: \$11,500 (15% of total)
- Participant stipends: \$13,500 (18% of total)
- Indirect costs: \$9,375 (13% of total)
- Total request: \$75,000
Personnel (43%): Includes 0.5 FTE Program Director providing strategic oversight and 1.0 FTE Program Coordinator managing daily operations.
Participant stipends (18%): Youth receive \$200 stipends recognizing their labor as community researchers and innovators.
#### Evaluation plan
Our evaluation framework measures both individual youth development and community-level impact.
##### Theory of change
If we provide young people with design thinking skills, technology tools, mentorship, and authentic decision-making power, then they will develop agency, technical competencies, and community connections that translate to academic success and career readiness.
##### Outcome metrics
- Program completion: 90% of enrolled youth complete all three phases
- Leadership development: 85% report increased confidence in problem-solving abilities
- Technical skill acquisition: 80% demonstrate proficiency in design thinking methodology
- Community impact: Minimum 10 youth-designed solutions advance to implementation
- Long-term pathways: 70% of graduates pursue STEM, social innovation, or civic engagement within 12 months
#### Conclusion
The Youth Innovation Lab represents more than a program—it's an investment in redefining how communities engage their youngest members. With Westbrook Foundation support, we will demonstrate that young people aren't problems to be solved but essential partners in building more resilient, innovative, and equitable communities.
We welcome the opportunity to discuss this proposal further and thank the Westbrook Foundation for considering this partnership in youth-driven community innovation.
### Grant proposals
Draft foundation proposals in hours instead of days. Claude pulls from your existing content, customizes language to funder priorities, and creates budgets, logic models, and evaluation plans.
[Learn more](https://academy.claude.com/use-cases/grant-proposal-assembly-line)
### Fundraising campaigns
Build complete year-end campaigns with donor segmentation, email sequences, and thank-you templates. Track performance across channels to see which investments drive the best returns.
[Learn more](https://academy.claude.com/use-cases/build-a-fundraising-campaign)
### Program design
Develop complete program frameworks with logic models, evaluation plans, and resource guides. Transform concepts into implementation-ready documentation that demonstrates strategic thinking to funders.
[Learn more](https://academy.claude.com/use-cases/develop-a-program-toolkit)
### Volunteer management
Generate role descriptions, onboarding guides, and hour tracking systems in one conversation. Build recruitment materials and recognition messages that scale with you.
[Learn more](https://academy.claude.com/use-cases/create-a-volunteer-management-system)
### Data visualization
Transform satisfaction surveys and program statistics into board presentations. Analyze participation patterns and outcome measurements across quarters.
[Learn more](https://academy.claude.com/use-cases/visualize-program-data)
## Claude connects to your tools
Work across your donor database, productivity suite, and research tools all in one place.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
## AI Fluency for nonprofits
This free course will help anyone on your team feel confident with AI. No technical background required.
[View course (opens in new tab)](https://anthropic.skilljar.com/ai-fluency-for-nonprofits)
## Get started with Claude
If your organization has fewer than 20 people, get started by verifying your nonprofit status with our partner Goodstack. For larger organizations, reach out to our sales team.
### Team
For organizations purchasing 2-150 seats
[Verify via Goodstack (opens in new tab)](https://validate.poweredbypercent.com/anthropic)
Nonprofit standard
\$8/user
Per month
Nonprofit access
\$3/user
Per month. For nonprofits based in [low- or middle-income countries (opens in new tab)](https://datahelpdesk.worldbank.org/knowledgebase/articles/906519-world-bank-country-and-lending-groups)
-
Nonprofit connectors
-
Single sign-on (SSO) and domain capture
-
Includes Claude and Claude Code
-
Access to file creation (docs, slides, spreadsheets, and PDFs)
-
Central billing and administration
-
Nonprofit guides and docs
-
Minimum 2 seats
### Enterprise
For organizations operating at scale
[Chat with buying specialist](https://claude.ai/buying-specialist?src=dotcom_nonprofit_enterprise)
Everything in Team, plus:
-
More usage\*
-
Enhanced context window
-
Compliance API for observability and monitoring
-
Single sign-on (SSO) and domain capture
-
System for Cross-domain Identity Management (SCIM)
-
Custom data retention controls
[Usage limits (opens in new tab)](../17-Billing-Plans/usage-limit-best-practices.md) apply. Prices shown don’t include applicable tax. Price and plans are subject to change at Anthropic's discretion.
[Usage limits (opens in new tab)](../17-Billing-Plans/usage-limit-best-practices.md) apply. Price and plans are subject to change at Anthropic's discretion.
## FAQ
### What is Claude for Nonprofits?
Claude for Nonprofits brings AI assistance directly into the tools mission-driven teams already rely on — donor management systems, grant research databases, and everyday collaboration platforms. Instead of switching between apps, your team gets connected insights across your whole operation, helping you move faster on mission work without sacrificing the transparency funders and boards expect.
### Which organizations qualify for Claude for Nonprofits?
Nonprofit pricing is open to registered 501(c)(3) organizations and their international equivalents, as well as K-12 public and private schools. Certain mission-based healthcare providers are also eligible — including independent Critical Access Hospitals, Rural Emergency Hospitals, Federally Qualified Health Centers, and Rural Health Clinics. Full eligibility details [here](../01-Getting-Started/getting-started-with-claude-for-nonprofits.md#h_0a76495cb3).
### How does my nonprofit get verified?
It depends on your plan. Enterprise customers are verified directly by our nonprofit sales team during the sales process. Team plan customers complete a quick (~2-3 minute) verification through our partner [Goodstack](https://validate.poweredbypercent.com/anthropic) — once approved, you'll get an email to finish setup with the discount already applied.
## Nonprofit case studies
Brian Impact Foundation powers their search for the next generation of social innovators with Claude
Case study
The Patrick J. McGovern Foundation standardizes grant evaluation with Claude
Case study
Rising Academies’ chatbot tutors reach 150,000+ students across Sub-Saharan Africa with Claude
Case study
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Notability Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/notability
Path: 18-Industry-UseCases/notability.md
# How Notability built a study tool that improves with every Claude release
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)
Location:
North America
220 million quiz questions
answered by students in the past year
45% lower rate of user-flagged content issues
after upgrading to newer Claude models
Notability is a digital note-taking app where millions of students and professionals capture ideas through handwriting, typing, and audio recording. Notability Learn, the app's AI study layer, uses Claude to turn a student's own notes into flashcards, quizzes, and summaries.
## With Claude, Notability:
- Shipped the first version of Notability Learn in two months
- Helped students answer 220 million quiz questions in the past year
- Cut user reports of problem content by 45% by upgrading to newer Claude models
- Created live Smart Notes that turn audio recordings into summaries, viewed more than 1 million times in the past year
## The challenge
## Notes that students never opened
When students take notes in a paper notebook, a doc, or an app, most of those notes are written once and never revisited. "Most notes students take are one touch: they create them and never view them again," said Matt Todd, Senior Engineer at Notability. Studying has traditionally been the student's own project: flashcards built by hand, or review material found online that may not match what they learned in class, while the notes that cover the exam topics sit untouched.
Students were already searching for a fix, bringing AI tools into their studying, and Notability saw the chance to close that loop where notes already lived. "It's the perfect context to get ready for exams," explained Marc Provost, Chief Product Officer at Notability. The goal was exam prep that asks nothing extra of students: nothing to assemble or organize beyond the notes they already had.
Education
Trusted, responsible AI tools for students and educators, from personalized learning to research assistance.
[Read more](education.md)
## The solution
## Study materials generated from a student's own notes
Notability designed Learn around a simple promise. "Notability Learn is like a personal trainer,” Provost said. “We wanted to make it easier for students to get ready for exams by removing as much friction as possible." Delivering on that meant finding a model that could turn a note’s content into trustworthy study materials.
The gap between models showed up in the quiz questions themselves. "Claude performed much better than other models, for example, on generating questions that were accurate, challenging, and varied," he said. Summarizing mattered just as much, since Learn also condenses long, complex material on a student's behalf. "Claude's ability to synthesize information is unmatched, enabling Notability to automatically take notes without missing a beat," Provost added.
Learn turns those strengths into three kinds of study material, all of it written by Claude. Flashcards answered a years-long user request: 'Through Claude we were able to finally generate powerful, useful flashcards from a user's notes,” said Alison Wu, Product Manager at Notability. Multiple-choice quizzes come with an “Explain This” button, with Claude writing both the questions and the explanations behind it. Live Smart Notes allow a student who would rather listen to hit record, and Claude builds a structured summary from the recording in real time. “Students don't have to worry about whether or not they remembered to write something down,” Wu added. “They can simply be present and listen.”
The first version of Learn shipped in two months, in time to anchor Notability's back-to-school release in 2024. The integration went smoothly, Provost said, in part because "we used Claude itself to improve our prompts and fix issues." The rest arrived in updates timed to new Claude releases: live Smart Notes, new quiz types, summaries, and takeaways in addition to steady gains in the quality of the materials.
Learn runs on Claude Haiku 4.5 through the Claude Platform, with quiz questions for Pro subscribers routed to Claude Sonnet 4.6. "We do a lot of qualitative evaluation of model output since there are so many different failure mechanisms," Todd explained. "Our most important metric when evaluating a new model is user reports via our thumbs up/down buttons." New models roll out slowly while the team watches perceived performance and builds confidence, and an internal evaluator runs on every release.
User reports have moved steadily in one direction: since Learn’s early releases, they have fallen from 33 per 10,000 questions to roughly 18, a drop of about 45%. "This is a good keystone indicator that user experience is improving with each new model," Todd said.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## 220 million questions answered
In the past year, students answered 220 million of Learn's quiz questions, about 600,000 a day, and viewed its Smart Notes summaries more than 1 million times. Every question came directly from a student's own notes. In April 2026 alone, roughly 273,000 students answered a study question, and the experiment is now a core part of how students use the app.
Notability's analysis points to a deeper pattern: students who use Learn, viewing summaries and answering questions, stay with the app longer, and their quiz accuracy climbs the more they study with it. Learn users also spend 90% more time in Notability. In an April 2026 cohort, 85% of Learn users returned the following week against a 58% baseline, and 57% were still active at week eight versus 37% across all Notability users. "Students who reach for Learn are already more motivated than the average note-opener," Todd added.
Beyond the student-facing product, Notability has put Claude to work internally with Claude Code and Claude Enterprise: shipping projects faster, creating advanced UX flows, and building internal dashboards to measure the impact of a campaign or release. "What used to live in one person's head or a buried Slack thread now lives in one place that Claude reads and writes as naturally as we do," Provost said.
Notability plans to continue investing in ways to make a student's own material work harder for them. The team is building a study flow built on three pillars: memorizing with spaced-repetition flashcard decks, practicing with multiple-choice quizzes, and testing with an exam mode that mixes multiple-choice, fill-in-the-blank, true or false, and mix and match questions into one exam. "Imagine being able to ask a question and get an answer grounded in everything you've ever written or saved," Wu said of a note-library chat the team is exploring. Provost's longer-term vision is a fully agentic version of Learn: "We want to look at notes and previous quizzes to generate the most personalized next step, whether it's a visualization to better explain a specific concept, a burst quiz to go over weaknesses, a quick two-minute explainer to review something on the go."
Claude Enterprise
Put Claude to work across your organization. Help everyone think deeper, do more, and build securely.
[Read more](../17-Billing-Plans/pricing-enterprise.md)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
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- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
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- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
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## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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## Resources
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- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
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- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
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## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
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- [Events](https://www.anthropic.com/events)
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---
## Notion Q&A | Claude Managed Agents | Claude by Anthropic
Source: https://www.claude.com/customers/notion-qa
Path: 18-Industry-UseCases/notion-qa.md
# How Notion ships and scales agents with Claude Managed Agents
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Managed Agents
Location:
North America
18,000 Claude agents
created in the first three weeks
90% of agent turns triggered by automations,
not chat
Case Study: Notion
Learn how Notion uses Claude to power enterprise AI search, reduce costs by 90% with prompt caching, and build agent workflows.
[Read more](notion.md)
Three weeks after launching External Agents, collaborative AI workspace [Notion](notion.md) had 18,000 agents created by customers, and 90% of agent activity running on automated triggers rather than chat. Notion built the feature on Claude Managed Agents, Anthropic's suite of composable APIs for building and deploying agents at scale. Product manager Eric Liu spoke with Anthropic about what Managed Agents handled and what's surprised him since launch.
## Anthropic: You shipped External Agents on Managed Agents recently. How are people actually using them?
**Eric Liu, Notion:** We want Notion to be the best collaboration platform for agents and teams. A key part of that mission is bringing the best agents to work natively in Notion, and Claude is at the top of that list: the number one external agent people wanted to use in Notion. So far it's about 18,000 Claude agents created, and those agents have done about 140,000 steps. We were pleasantly surprised by how quickly it ramped up, with very little marketing. A large percentage of people creating agents in Notion now create Claude agents. We're seeing strong depth of usage too. 90% of the turns people are doing with Claude are automations in Notion, triggered on a Notion page, a Slack message, or scheduled runs. It's not directly chatting with Claude; the wrapper we built around it for automations is what's resonating with our customers. Our top workspaces are really using it for multiplayer workflows: a workspace will have three or four agents running dozens of threads per day, mainly through automations.
## Anthropic: How would you explain what you’ve built with Managed Agents?
**Liu:** You’re creating these software building blocks in Notion and you can construct them into any workflow you want. For example, we created a task board that acts as an orchestrator. You create a task, move it to "ready to start," and it invokes a Claude session. Claude picks up context from connected pages, our design system, API docs, and product requirements documents. In other words, you're working with Claude just like a colleague.
The nice thing is that you're not limited to one task. Customers can kick off 30 or 40 jobs at the same time, and our platform routes them to the right person for approvals. People are automating the busy work: experiment flag cleanup, a lot of different mini tasks around triage.
## Anthropic: Why did you decide to add Managed Agents into Notion?
**Liu:** Users were asking us for Claude. Our customers don't want to use one agent to talk to another agent to do a backflip to get things connected. They just want to be in Notion and say, "Claude, help me make this website." Managed Agents was a great solution because we just pulled in the API and it worked within the product.
We focus on what's native to Notion: your company knowledge. Our agent is good at using Notion, but it's not the best at coding, and Claude models are very good at that. There's a whole world of other files that Claude is really good at generating. Underneath, all agents are basically coding agents. And that's unlocking a lot of non-coding use cases. If you're creating a presentation for marketing or sales, you're taking knowledge and generating an artifact, whether that's a PDF, slides, or something else. That synthesis of information into an artifact is roughly the same workflow that works really well in coding. We're seeing that transition into the rest of knowledge work.
## Anthropic: Teams can implement Managed Agents three ways: as Claude-branded agents in the product, as an unbranded engine behind their own agent, or as internal agents. Why did Notion go Claude-branded?
**Liu:** Our vision with Notion is to make it the command center for agents: allowing teams to use their favorite agent and use it natively within Notion. If you are a collaboration product, the idea of being able to use an agent in the product is the core user journey. The benefit of bringing in Claude is people trust the intelligence of the model and the experience.
The session streams from Managed Agents into Notion's client. But to the user, they don't know any of that is happening. All they're seeing is that Claude is writing files, writing Notion pages, updating things, commenting and doing everything that teammates and other agents can do.
## Anthropic: What did Managed Agents handle that you didn't have to build yourselves?
**Liu:** Having an infrastructure layer that can do long-running tasks was really essential. That ability to continue to run tasks, to manage memory, and to have high quality outputs over time is a layer that's super critical on top of the model itself.
The best surprise was that we didn't have to set up any of this. All of the skills, all the different packages we need, it was very easy to go and spin up.
The sandbox is really important if you want coding use cases. Part of our flow for users is the ability to connect their GitHub, and through that they can pull in their repos and then run the code. The GitHub endpoint in Managed Agents was really useful.
## Anthropic: You've said most agent tools are designed for a single person working with a single agent. What breaks when organizations try to scale that?
**Liu:** The challenge of deploying agents at scale is really about collaboration. Right now, agents feel very one-to-one. It's you and an agent in an interface. But what does it look like for your whole team, with all of the approval processes and everything required to actually use agents at scale? That's fundamentally the same problem we've solved before at Notion, which is human collaboration. Now it's agent and human collaboration, and it turns out a lot of the same patterns around suggested edits, version history, and shared knowledge bases are really critical.
## Anthropic: You've been using this yourself. What's that been like?
**Liu:** The Managed Agents product is like a playground for me. Even with the early prototype, we saw 12 hours of prototyping work collapse into about 20 minutes. Then your whole team can jump in and refine it together.
When I was prototyping new features for Notion using the task board workflow, I had about 30 tasks. I took all of them and just dragged them to start. I went and got a snack, came back, and all the prototypes were made. Then I tagged in somebody on my team, and we jammed on the same output together right in Notion. We've turned AI solo work into a collaborative moment. That was the point where I was like, everybody should be doing this.
People now see Claude show up in their Notion task doing work, and they give a thumbs up or thumbs down. That's an interface they already understand.
## Anthropic: You've described teams deploying an army of agents: a separate Claude for each stage of work, mostly running on triggers. How do you make sure they act safely?
**Liu:** We've created a Claude agent for each stage: one that investigates, one that plans, and one that builds. What's useful about that is each agent can have its own permissions, its own contexts, and its own automations. The review agent is managed by a few people, but many people can manage the investigator agent.
Every agent that you create is locked down from a permission standpoint by default, which means it starts private. You have to share it explicitly. Then we have a bunch of different access permissions: some people will only be able to chat with it, some people can trigger it, some people can edit it. When you have 20 or 30 people working on the same shared task board, how do you make sure that at the right point, the right person is brought in? The way that we think about solving the automated workflow is also solving the permissions and collaboration problems. Those go hand in hand.
Claude Managed Agents: Get to production 10x faster
We're launching Claude Managed Agents, a suite of composable APIs for building and deploying cloud-hosted agents at scale.
[Read more](https://claude.com/resources/articles/claude-managed-agents)
## Anthropic: You preload Claude's public skills, run a skills marketplace, and let agents maintain their own skills database. Why are skills such a big part of this?
**Liu:** Claude has a lot of great skills, so we preloaded the ones that are publicly available for making PowerPoints, PDFs, and docs. Within Notion, we have a whole marketplace of skills, and we're letting folks bring in their own skills for their own Claude agent.
With skills, it's more about *how* you do something, and not so much if it can do it. It’s not about knowing how to make a PowerPoint, but more about "Hey, this is our flavor of PowerPoint. This is how we like it written."
A lot of these skills are basically auto-maintained. Once there's a merged pull request or a completed task, Claude identifies the lessons the agent can learn and feeds them back into the skills as updates. Every time you say "this is a great prototype" or "this is a great PDF," that feeds into the skills. The quality keeps improving without someone manually updating the knowledge base.
## Anthropic: How do you think Notion changes over the next six months as a result of this?
**Liu:** The interface is becoming more about human beings reviewing the work of agents. We are the translation layer to agents. We'll keep the same primitives around the page and the database, but we're going to build a lot more around version control and humans in the loop.
The question becomes: how can humans become the reviewers of agentic work rather than directly the doers? I think that paradigm applies to a lot of AI.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Notion Claude Managed Agents case study | Claude by Anthropic
Source: https://www.claude.com/customers/notion
Path: 18-Industry-UseCases/notion.md
# Notion builds agent orchestration where teams and Claude collaborate on real work
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Managed Agents
Location:
North America
30+ concurrent agent tasks from a single task board
with Claude handling coding, artifact creation, and client deliverables
90% cost reduction with prompt caching
while cutting latency by up to 85%
Notion is a collaborative AI workspace where teams and agents work together, used by millions of people from individuals to Fortune 100 companies. Claude powers AI features across the product, helping users write, search, and automate data entry. Now Notion is also building agent orchestration with Claude Managed Agents, letting teams delegate real work, from coding to client deliverables, directly from their task boards.
## With Claude, Notion:
- Helps large enterprises like Osaka Gas reduce time spent searching for information by 35%
- Reduced costs by 90% and latency by up to 85% with prompt caching
- Saves customers like Remote an estimated 10 minutes per search across 300 daily queries
- Helps companies like dbt Labs save over \$35k annually by eliminating the need for additional AI tools
- Teams can kick off 30+ concurrent agent tasks from a single task board, with results routed to the right people for review
- Supports artifact creation across formats, including code, PowerPoints, PDFs, and websites, for both technical and non-technical teams
## The challenge
## From finding information to doing the work
Notion users generate enormous amounts of knowledge: meeting notes, project docs, process guides, product specs. The first challenge was making it all findable. Customer support teams need troubleshooting steps. New sales reps need Salesforce processes. Product designers need brand guidelines. Before Claude, answering these questions meant searching across pages manually or waiting for a colleague who knew where to look.
"We want to automate busy work out of knowledge work and free up humans so they can do more high-value activities," said Simon Last, co-founder at Notion leading its AI efforts.
But as AI agents became capable of producing real work, a second challenge emerged: most agent interactions are one-to-one, a single person working with a single agent on a single machine. There's no visibility into what agents produce, no approval workflows, no way for colleagues to step in and iterate together. "People are building super powerful agents for every vertical slice of work, from customer support to coding," said Eric Liu, Product Manager at Notion. "Why don't we bring it all into Notion?"
Q&A: Notion Product Manager Eric Liu
Notion product manager Eric Liu explains how his team built agent orchestration with Claude managed agents.
[Read more](notion-qa.md)
## The solution
## Selection Claude for agent workflows
When evaluating models for its AI features, Notion looked for quality that matched the product's standards. Last's team tested multiple providers and found Claude Opus consistently ahead on the criteria that mattered most: reasoning, instruction-following, and tone.
"Claude powers many use cases where we really care about the response's feel and vibe," Last said. "Claude's model quality really impressed us, especially as we wanted to expand to one-click skills where certain tasks like writing and editing were better served by Anthropic's models. Ultimately, we found Claude to be the best across the board."
As Notion expanded into agent workflows, Claude's strengths proved equally relevant. "We've found that Opus 4.6 excels at interpreting what users actually want, producing shareable content on the first try," said Sarah Sachs, AI Lead Engineer at Notion. "Combined with its speed, token efficiency, and surprisingly low cost, it's the first time we're making Opus available in Notion Agent."
Claude Managed Agents: Get to production 10x faster
We're launching Claude Managed Agents, a suite of composable APIs for building and deploying cloud-hosted agents at scale.
[Read more](https://claude.com/resources/articles/claude-managed-agents)
## The outcome
## Notion builds agent orchestration on Claude Managed Agents
Notion's customers made the case for natively building agents within Notion’s workspace. After a demo showing agents working on a kanban board went viral, customers began building their own integrations, rigging together webhooks and custom servers to get Claude running inside Notion. "We saw that customers were willing to jump through hoops to have a native experience of agents within Notion," Liu said, "and Claude was the one people wanted most."
Claude Managed Agents gave Notion a way to offer that experience natively. "We want Notion to be the best place for teams to work with agents and get things done," Liu said. "We integrated Claude Managed Agents, which can handle long-running sessions, manage memory, and deliver high-quality outputs over time, to make that possible. Our users can now delegate open-ended, complex tasks, everything from coding to generating slides and spreadsheets, without ever leaving Notion."
The result is a workflow where teams create a task, move it to "ready to start," and Notion invokes a Claude session. Claude picks up context from connected pages, design systems, API docs, and product requirements documents, then gets to work. For engineering teams, this means prototyping: a product manager records a meeting note, Notion transcribes it into action items, and Claude writes the code. For non-technical teams, Claude generates client deliverables: presentations, brand strategy decks, sample websites.
"Our agent is good at using Notion, but it's not the best at coding, and Claude is very good at that," Liu explained. "And there's a whole world of files beyond Notion pages. Claude is really good at generating that long tail of artifacts."
The workflow isn't one task at a time. Liu described kicking off 30 prototype tasks at once, leaving, and returning to find them all completed. "We turned what used to be solo work into a collaborative moment," he said. The completed work also feeds back into Notion's shared skills database: Claude identifies lessons from finished tasks and updates the skills that future sessions draw from, so agent performance improves over time without manual maintenance.
## Claude powers AI features for millions of users
Alongside agent workflows, Claude continues to power the AI features Notion's users rely on daily. AI Writer helps users create and refine content. Autofill populates database fields automatically. And Enterprise Search lets users ask questions about anything in their workspace and get answers drawn from their entire knowledge base and connected apps.
"We've integrated our retrieval system throughout the platform, including in our writing assistance," Last explained. "This allows users to instantly access relevant information from their entire workspace, whether drafting a document or asking a specific question."
The results at enterprise scale have been significant. Osaka Gas estimates a 35% reduction in time spent searching for information. Remote saves an estimated 10 minutes per search across 300 daily queries. For companies like dbt Labs, the comprehensive functionality has eliminated the need for separate AI tools, saving over \$35k annually. On the infrastructure side, prompt caching reduced Notion's costs by 90% and latency by up to 85%. "Prompt caching makes Notion AI faster and cheaper, all while maintaining quality," Last said. "This enables us to create a more responsive user experience for our customers."
The AI assistant has proven especially valuable for onboarding. "When someone new joins the company, they use it 10-20 times daily," Last shared. "We get consistent feedback that it's amazingly useful for the first few weeks."
## Looking ahead
Notion is building toward a workspace where the same tools that organize human collaboration, task boards, suggested edits, version history, also serve as the interface for working with agents. "Approval flows, suggested edits, all those things that humans already understand," Liu said. "We are the translation layer to agents." As Claude's capabilities advance, Notion plans to expand with broader data sources, additional connectors, and deeper agent workflows that extend across both technical and non-technical work. Liu added: "We want to be the place where people and agents meet to do work."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Novo Nordisk Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/novo-nordisk
Path: 18-Industry-UseCases/novo-nordisk.md
# Novo Nordisk accelerates clinical documentation and drug development with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Life sciences
Company size:
Large
Product:
Claude Code
Location:
Europe
10+ weeks to 10 minutes
time spent producing clinical study documentation reduced from 10+ weeks to 10 minutes
95% reduction
in resources needed to create device verification protocols.
[Novo Nordisk](https://www.novonordisk.com), a global pharmaceutical company and maker of Ozempic, develops innovative medicines for chronic diseases including diabetes and obesity. The company serves millions of patients worldwide with life-changing treatments that require extensive regulatory documentation before they can reach patients.
**With Claude, Novo Nordisk:**
- Automates clinical study report generation across the organization
- Slashed patient documentation creation from months to minutes
- Enabled even non-technical team members to prototype features
- Expanded AI-powered documentation beyond clinical trials to device testing and patient materials
## The problem
For pharmaceutical companies, the path from drug discovery to patient access is paved with paperwork. It’s a highly regulated industry, so each new treatment Novo Nordisk develops comes with its own mountain of required documentation: Clinical study reports that run hundreds of pages. Highly technical device verification protocols. Guides that explain complex treatments in consumer-friendly ways. Producing the documentation for a clinical trial consumed so much time and so many resources, even with help from external agencies, that it was slowing down the organization’s ability to bring new medicines to market.
The pinnacle of this process is the clinical study report (CSR), which summarizes drug trial results in a document that can be up to 300 pages long. Producing a CSR was a grueling multi-month cycle of writing, reviews, rewrites, and approvals. Staff writers averaged only 2.3 CSRs per year, and the manual process remained prone to errors and subjective interpretation.
The stakes couldn't have been higher. Each day of delay in bringing a new medicine to market can cost pharmaceutical companies up to \$15 million in potential revenue. More importantly, patients with diabetes, obesity, and other chronic conditions continue waiting for treatments that could transform their lives.
## How Novo uses Claude to transform their R&D processes
Transform document production from a months-long manual process into an automated system producing regulatory-grade content in minutes. Through NovoScribe, their AI-powered documentation platform built with Claude Code and Anthropic partner MongoDB Atlas, Novo Nordisk creates regulatory documents that consistently receive positive feedback from regulators while dramatically reducing time and resource requirements.
## Building NovoScribe: From idea to approval in record time
Novo Nordisk used Claude Code to develop NovoScribe, their generative AI platform built on Amazon Bedrock and MongoDB Atlas, with Claude models as the frontier intelligence driving the entire system. The platform combines retrieval-augmented generation ([RAG](../15-Claude-AI-Features/retrieval-augmented-generation-rag-for-projects.md)) with domain expert-approved text and case-specific variables to produce accurate, compliant documentation. Initially the team focused on perfecting NovoScribe for CSR production, and then expanded to device protocol documentation and patient materials.
The time saved by NovoScribe was immediate and substantial. “Claude has helped us cut writing times on CSRs by 90% so we can get documentation directly into human hands for review and approval,” said Waheed Jowiya, Digitalization Strategy Director at Novo Nordisk.
Review-to-approval cycles for these automated CSRs have also decreased significantly as reviewers became increasingly satisfied with clinical interpretation and overall output quality. For new trials, the team can now produce a complete study booklet and patient guide in under a minute — materials that previously required months of back-and-forth work with external agencies.
Technical setup for these use cases varied. Adapting the RAG configuration for patient booklets took minimal time, while integrating legacy systems for device protocols required several months of development to ingest unstructured data. "In a highly regulated industry, we can't just throw our data and information into a large language model and hope for the best," Jowiya said. “Our conversations with Anthropic really guided in the ways we can securely use Claude for planning, for strategic tasks, for code generation.” In fact, he adds, Claude has already solved one of his team’s biggest headaches: extracting data from historical research documents.
## Using Claude Code to accelerate development and empower non-technical teams
Adopting Claude Code has fundamentally changed product development at Novo Nordisk. Now, even non-technical team members can prototype ideas – including Jowiya, who has a PhD in molecular biology but not much programming experience. When he has an idea, he says, Claude Code lets him quickly generate a POC using natural language, versus having to sit down and translate that into technical features and tickets he hands off to the development team.
"It allows our scientific domain experts, people like myself and my director Louise, to have a much bigger impact on how things are developed," Jowiya says.
The ability for any team member to spin up a prototype in hours instead of days or weeks has been a strategic catalyst for a relatively small development team of 11 people: now, any member can be a product developer, he explains. "Claude Code lets us do experiments easily, make decisions fast, and iterate quickly to get products out."
This agility has allowed the team to maintain its small size while dramatically expanding capabilities – avoiding the need to scale up headcount and preserving the team's ability to move quickly without the overhead of traditional agile ceremonies.
## The Outcome
Today, NovoScribe represents a shift in how Novo Nordisk approaches document creation. The system has gained positive feedback from regulators — perhaps the ultimate validation in this heavily scrutinized industry. What started as an effort to automate clinical study reports has expanded across the organization, transforming how Novo Nordisk handles everything from device verification protocols to patient materials.
The results speak for themselves: documentation that once took entire departments now requires single users. Review cycles have been cut in half. Most importantly, medicines are reaching patients faster than ever before.
The company continues expanding Claude's application across the organization, with pilots underway in medical affairs and plans for broader deployment. They are using Claude Code to expand NovoScribe's current capabilities, with the goal of automating the entire process of producing Common Technical Documents (CTDs), the comprehensive regulatory submissions required for drug approval.
Looking ahead, Novo Nordisk is exploring Claude's potential for data analysis to extract deeper insights from clinical trials and modernize their data infrastructure. The partnership with Anthropic has fundamentally changed how the company thinks about AI's role in pharmaceutical development.
"We've consistently been one of the first movers when it comes to document and content automation in pharma development," said Louise Lind Skov, Director Content Digitalisation. "Our work with Anthropic and Claude has set a new standard — we're not just automating tasks, we're transforming how medicines get from discovery to the patients who need them."
## Related stories
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How the Garvan Institute is changing the way it does science with Claude
### Biomni accelerates biomedical discoveries by 100x with Claude
### Bluenote powers intelligent agents for life sciences with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## NRI Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/nri
Path: 18-Industry-UseCases/nri.md
# NRI cuts document review time in half with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
Asia Pacific
50% faster reviews
for complex Japanese business documents
Top performance
in internal benchmarks with Claude 3.5 Sonnet
Nomura Research Institute (NRI), a leading Japanese consulting and IT solutions firm, uses Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) to automate complex Japanese document analysis for clients across financial, manufacturing, and distribution sectors. This delivers measurable time savings and accuracy improvements across multiple industries.
Key results:
- 50% reduction in review times for complex Japanese business documents containing specialized terminology
- Top performance in internal benchmarks using Claude 3.5 Sonnet
- Significant time savings for clients while expanding AI usage across departments
## Meeting Japan's business challenges with AI
NRI was formed through the merger of Nomura Research Institute, Japan's first private think tank established in 1965, and Nomura Computer Systems, which introduced Japan's first commercial computers. With nearly 60 years of history, NRI now provides services and solutions across four business segments: Consulting, Financial IT Solutions, Industrial IT Solutions, and IT Platform Services.
For over 20 years, NRI has been researching and developing natural language processing technologies in Japan for customer-facing services. As the country faces a labor shortage, NRI sees AI as a critical solution for businesses across sectors.
Takahiko Inaba, Head of AI at NRI, explained, "While AI began with basic applications, as we advance to more sophisticated implementations, we believe it can address various challenges faced by our customers. Generative AI can automate routine tasks, enhance productivity of existing workers, and provide 24/7 customer service capabilities—directly supplementing Japan's workforce needs amid the country's growing workforce shortage."
NRI has developed a three-phase approach to AI adoption. The first phase applies AI to individual business operations, the second phase integrates it with enterprise-wide systems, and the third phase develops AI-native applications. This progression has enabled NRI to deliver measurable improvements to their diverse client base, which includes top Japanese companies across various industries with global operations.
## Selecting Claude for superior Japanese language comprehension
When building AI solutions for clients, NRI evaluates multiple AI models to determine the best fit for specific tasks. Instead of standard industry benchmarks, NRI develops custom tests based on real Japanese business operations to assess performance in practical settings.
Through this evaluation process, NRI selected Claude in Amazon Bedrock specialized terminology review system for Japanese business documentation.
NRI was also impressed by Claude's ability to accurately interpret and follow detailed business instructions. Yuki Kitamura, promotion leader in NRI's AI Center of Excellence (AI-CoE), explained, "What surprised us was how Claude could understand and follow complex instructions where other AI models had more trouble."
This capability proved valuable for Japanese business documents with distinctive formats and specialized terminology. Claude's superior comprehension of Japanese language nuances makes it the optimal choice for NRI's document review system, where accuracy in understanding context and business requirements is essential.
## Transforming document review with Claude-powered analysis
NRI implemented their Claude solution in Amazon Bedrock, becoming the first company in Japan to obtain the AWS Generative AI Competency and the only one providing Gen AI-specific consulting and system integration services. Their document review system works by:
- Using prompts with complex Japanese documents containing specialized terminology (such as financial documents) and checklists to identify issues and suggest corrections
- Storing past review examples in a database for few-shot examples in prompts
- Matching human reviewer accuracy in identifying document issues
- Filtering out common AI mistakes, like suggesting non-substantive changes
## Delivering measurable business impact across industries
NRI's Claude-powered document review system has transformed workflows across various industries, cutting review times by 50% and creating more time for customer engagement. Their client reports significant work-hour savings and plans to expand the system across more departments.
NRI applies their generative AI expertise across securities, banking, distribution, and manufacturing sectors. This wide implementation helps address Japan's labor shortage while modernizing operations for major clients.
NRI's internal production innovation has demonstrated AI's concrete value, achieving up to 85% productivity improvements in testing processes and 40% in development processes. These measurable results support NRI's continued AI expansion across Japanese businesses.
The company's AI Center of Excellence coordinates knowledge sharing between industry teams, ensuring efficient solution deployment while maintaining security standards. This organizational approach has established NRI as Japan's trusted AI implementation partner, uniquely offering both consulting and system integration services.
## Building Japan’s AI powered business future
NRI envisions AI adoption progressing through multiple phases, from basic information systems to business analytics and ultimately company-wide productivity innovations.
The company anticipates specialized AI models for specific industries, including fine-tuned models and AI agents as new business tools. This forward-looking strategy aligns with NRI's philosophy of "creating a sustainable future society" through digital transformation, with AI becoming integral to business operations.
"I personally love Claude. It's my favorite AI model," said Kitamura. "I'm excited to show Japanese companies how to use it in their businesses." Through their partnership with Anthropic and AWS, NRI is transforming Japan's business landscape, turning AI from a technological novelty into an essential driver of the country's economic future.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## OffDeal Claude Agent SDK case study | Claude by Anthropic
Source: https://www.claude.com/customers/offdeal
Path: 18-Industry-UseCases/offdeal.md
# OffDeal powers every stage of M&A advisory with one Claude-based agent
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Agent SDK[Claude Platform](https://claude.com/platform/api)
Location:
North America
25% to 85% internal eval accuracy
after migrating to the Claude Agent SDK and refining MCP design and prompting
5 to 8 concurrent deals managed by each banker,
with AI handling work across every phase of the deal lifecycle
[OffDeal](https://offdeal.io/) is an AI-native investment bank that helps founder-led businesses sell their companies. By pairing bankers with software engineers, the firm brings full-service M&A advisory to businesses making \$1 to \$20 million in annual profit, the largest segment of the market by deal count but historically the least served.
## With Claude, OffDeal:
- Increased eval accuracy from 25% to 85% after switching to the Claude Agent SDK and iterating on MCP design and prompting
- Dropped failed API calls from context overflow to zero overnight
- Consolidated 12+ independent agentic workflows into a single general-purpose agent, Archie
- Achieved 5 to 8 concurrent deals managed by each banker, with AI handling work across every phase of the deal lifecycle
- Built a buyer sourcing agent that runs autonomously for up to 4 hours, researching potential acquirers across 10 different sourcing methods
- Equipped each banker to meet 2 to 3 new potential clients per day, supported by AI-generated prep and materials
- Closed 8 deals totaling \$91M in transaction value in the firm’s first year, with a team of two bankers
## The challenge
## Context, not intelligence, as the bottleneck
OffDeal uses AI across virtually every stage of a deal, from originating new clients to finding buyers, preparing materials, and running diligence. "I think we're the only investment bank in the world that has more engineers than bankers," said Ori Eldarov, CEO and founder at OffDeal. "We have 5 engineers and 4 bankers right now." Before the Claude Agent SDK, each of these workstreams ran on its own dedicated agentic workflow: one for building seller lists, another for buyer lists, another for creating confidential investment memorandums, and so on.
"Each individual API call was smart,” Eldarov explained. “But because we had to define the best way to solve a certain problem in advance, if we came across a problem outside the predefined instructions, the models did very poorly." The brittleness compounded with scale: OffDeal was growing fast, and every time a standard operating procedure changed, the corresponding workflow broke.
But the deepest constraint was context. A single deal can involve more than a hundred million tokens of relevant information: buyer profiles, past transactions, financial documents, market data. "The gap was coming not from the model intelligence, but from context, lack of context," Eldarov said. The team had been using a long-context model from another provider, packing the full context into each call to preserve accuracy over RAG. That approach worked until they hit the million-token limit, at which point API calls simply failed.
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
## The solution
## Claude Agent SDK for subagent orchestration
The team started investigating solutions: custom compaction, auto-summarization, and structured note-taking. Then they came across an early blog post about the Claude Agent SDK. "It seems like this is a solved problem with coding when you're traversing super large codebases," Eldarov noted. "How different is really traversing a bunch of files on different buyers from that?"
The Agent SDK's built-in context management, including subagent orchestration and automatic compaction, meant the team could stop building workarounds and focus on banking workflows.
## One agent across the entire deal lifecycle
Since December, OffDeal has consolidated nearly all of its AI workloads into Archie, a single general-purpose agent built on the Claude Agent SDK. Archie is connected to more than 20 data sources and handles work across every phase of a deal.
Instead of hardcoding each workflow, the team now builds modular capabilities they call "skills," self-contained instructions that Archie can combine and apply flexibly. Take buyer sourcing: finding the right 300 to 400 potential acquirers out of millions of companies and tens of thousands of private equity firms. An experienced banker would typically use roughly 10 different approaches, from checking past deal activity to scanning company websites for active acquisition mandates and current portfolio investments and works across all of them simultaneously, using findings from one to refine another.
OffDeal encoded that expertise into a buyer sourcing skill. A long-running agent now handles the work autonomously for up to 4 hours, researching buyers across all 10 methods, cross-referencing findings, and recursively refining its search with a level of depth and individual vetting that would be difficult to sustain manually across hundreds of candidates. The same buyer list would traditionally take a team of analysts more than a week to assemble and cost upward of \$12,000. The agent produces it for roughly \$200 in compute. And because it can programmatically sweep every permutation of sector, geography, and acquisition history, “it surfaces buyers that a human team would be unlikely to find regardless of time or budget,” Eldarov added.
The skill architecture also opened up iteration to non-engineers. When OffDeal needed branded presentation capabilities, it was a banker, not an engineer, who built the skill. The banker taught Claude the firm's design system: fonts, margins, indentation, and 20 different slide templates. "End-to-end, no engineering was required, and now every banker on the team can use it," Eldarov said. “We’ve created hundreds of decks since then.” Each deck takes about an hour with Archie, compared to the 30 to 40 hours a traditional team would spend on research, production, and review cycles.
Financial services
Accelerate financial due diligence, modeling, and analysis with enterprise-grade AI built for compliance and security.
[Read more](finance.md)
## The outcome
## A step change in accuracy and capacity
The impact showed up immediately. Context overflow failures, previously a persistent source of broken workflows, dropped to zero. "We basically never ran out of tokens after that," Eldarov said. "We just stopped getting that error."
With reliability solved, the accuracy gains followed. "Just switching to the SDK moved our score on that eval from 25% to 60%," Eldarov said. "That's a massive climb on an eval, just from switching a few lines of code." The eval is an internal benchmark that scores Archie’s accuracy on complex, multi-part M&A queries executed over real production data, often spanning 10 million to more than 100 million tokens of deal context. Each test case is evaluated against actual deal outcomes and human-verified data. He noted that 60% represents a composite score across complex qualitative and quantitative rubrics, not a simple pass/fail rate. Since then, improvements to MCP design and prompting have pushed the score to 85%.
Each OffDeal banker now manages five to eight concurrent deals and meets two to three new potential clients per day, supported by Archie's ability to rapidly prepare materials and generate analysis. In its first year, the firm closed eight deals totaling \$91M in transaction value with a team of two, in a market where a single deal typically takes 9 to 12 months. In 2026, OffDeal’s average deal size climbed from \$11M to over \$20M. The team can now prototype new capabilities in Claude Code and push them to production almost overnight, because both environments run on the same SDK.
A year in, the new process is working. Businesses that historically couldn’t attract investment banking coverage now get the same rigor of process, from buyer sourcing to deal execution, that was once reserved for much larger transactions. OffDeal plans to expand beyond its current focus on sell-side M&A, adding buy-side advisory, capital raises, and debt origination as it works toward becoming a full-service investment bank. “Effectively, Archie is your deal team,” Eldarov said. “You basically get the hive mind of the firm available to you.”
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### Money Forward builds an AI-native engineering organization with Claude Code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
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## Company
- [Anthropic](https://www.anthropic.com/)
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- [Research](../19-Reference/anthropic-com-research.md)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
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- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## OpusClip Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/opusclip
Path: 18-Industry-UseCases/opusclip.md
# OpusClip builds its GTM engine with Claude Code
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Platform](https://claude.com/platform/api)
Location:
North America
100% automated sales call review coverage
up from 5–10% manual review
\$200K+ in new pipeline
surfaced from a single customer insight
[OpusClip](https://www.opus.pro/) is an AI video clipping platform used by more than 16 million creators and media companies to turn long-form content into short-form social video. Six months ago, no one on OpusClip's B2B revenue team had written production code. Today, using Claude Code, the ten-person team builds and maintains its own call intelligence, renewal automation, and customer dashboards.
## With Claude Code, OpusClip:
- Increased sales call review coverage from 5–10% manual to 100% automated, with structured coaching briefs generated for every conversation
- Surfaced \$200K+ in new pipeline after identifying a customer support routing issue from a single call transcript that had gone undetected
- Built an ROI calculator in 60 minutes after weeks of failed internal attempts, unblocking 5 enterprise deals in the first month
- Delivered a customer dashboard prototype in one week with real data, buying the engineering team time to build the production version
- Reduced renewal brief preparation from hours to minutes per account, now fully automated and visible in HubSpot
## The challenge
## Sellers stretched thin, context scattered everywhere
OpusClip's B2B team was growing fast and running into familiar pain. Franz-Josef Schrepf, Head of Enterprise Revenue and Partnerships, managed six sales and customer success reps but had visibility into only a fraction of their work. "I could sit in on maybe two or three calls per week," Schrepf said. "The rest was invisible unless someone wrote up call notes, which were unreliable and often missed the most important details."
With so few calls observed, the vast majority of rep performance went unreviewed. Renewal prep meant hours of manual work per account: screenshotting dashboards, downloading contracts, pulling transcripts, copying notes. Context was scattered across five or six tools. Patterns predicting churn existed in the sales data, but no one had the bandwidth to quantify them.
By September 2025, Schrepf had spec'd out a GTM software stack to address these gaps: revenue intelligence, sales engagement, data enrichment, signal providers, CRM middleware. Combined, the tools would have cost six figures and taken months to roll out, with significant overlap between vendors. In October, Schrepf started experimenting with Claude Code.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## Selecting Claude Code for GTM engineering
OpusClip's engineering team was already using Claude Code, but no one had brought it to the GTM side of the business. When Schrepf saw what was possible, the software procurement conversation shifted. “Claude Code made more sense for us than buying more software,” said Blake Umlauf, GTM Engineer. “For a small team like ours, it lets us move quickly and build lightweight tools, creating workflows that fit the way we work."
For Umlauf, what made Claude Code work as a building tool was how it handled existing code. "It actually read my existing scripts before writing new ones," he said. “It behaved like a teammate who'd read the repo, not a stranger pasting snippets."
What tipped the decision was what happened when the team started feeding call transcripts into Claude Code. It surfaced a conversation where the customer had tried to upgrade their plan six times in two weeks but kept getting routed incorrectly by OpusClip's support chatbot. The customer signed a \$20K annual plan that same day, and once the routing issue was fixed, the channel generated more than \$200K in additional pipeline.
## From call transcripts to cross-functional intelligence
The core workflow is call intelligence. The weekly revenue report runs as a two-step process. First, a custom Zoom MCP server the team built with Claude Code pulls all external call transcripts automatically. Claude Code spawns parallel subagents that distill each call into a structured summary. A second session gathers those summaries along with data from HubSpot, Linear, and internal call transcripts, then writes an eight-section executive brief with coaching briefs per rep and sections tailored for product, marketing, and GTM. The whole process takes about 15 minutes.
The move from Claude Opus 4.5 to 4.6 made a practical difference: the larger context window means the team can feed in multiple call transcripts and data exports in a single session. MCP servers connect Claude Code to HubSpot, Mixpanel, Zoom, Linear, Clay, and n8n.
Now, feature requests surface with exact customer quotes and deal sizes attached, automatically mapped to Linear tickets. Competitive intelligence reaches product marketing from calls they were never on. The BDR team gets ICP patterns distilled from conversations they didn’t have.
“Claude will feed back the top 10 decisions I need to make this week, flag topics for my 1-on-1s with team members, and surface cross-functional updates,” Schrepf said. "Suddenly the dots between sales, product, marketing, and CS connected themselves."
The team also used Claude Code to build an ROI calculator for live sales calls. Schrepf fed the transcripts from internal meetings to Claude Code and asked it to design the calculator. Within 60 minutes, it produced a spreadsheet calculator the sales team now uses daily, detailed enough to build a business case but simple enough for customers to experiment with. It unblocked five deals in the first month.
Every workflow follows the same methodology. Each new use case starts with unstructured data: screenshots, CSVs, text files dragged into Claude Code. Once the output is validated, the process is turned into a Claude Code skill and uploaded to a shared GitHub repo. The skill includes the instructions, so it teaches the process as it runs it. When someone runs /renewal-analysis, Claude Code shows a checklist: upload the contract PDF, admin dashboard screenshot, user export CSV. Minutes later, the team has a structured renewal brief with a health scorecard, risk assessment, pricing options, and call prep scripts. No separate training doc needed.
Introducing Agent Skills
Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.
[Read more](https://claude.com/resources/articles/skills)
## The outcome
## Revenue leaders writing production workflows
The tools the GTM team built weren't handed down from engineering. "I'm a revenue leader, not an engineer," Schrepf said. "I've never written production code. But after a few weeks with Claude Code, I was building workflows that my team uses daily."
The shift extended across the team. Umlauf went from BDR to GTM Engineer and is now the most engaged person on the team. Revenue Operations manager Patrick Donnelly automated manual renewal prep and now focuses on customer health scoring and pipeline automation. The shared GitHub repo of skills now doubles as onboarding. New team members clone it on day one and immediately have access to /renewal-analysis, /morning-brief, /call-coaching, and every workflow the team has built. The tool teaches the process as it runs it.
## What’s next
OpusClip's next step is moving from on-demand workflows to proactive ones: agents that flag risks and surface insights continuously, rather than waiting for a slash command or a scheduled report. The team is actively building toward three use cases: an agent that triages inbound campaign replies by classifying intent and drafting responses in each AE’s voice; a pre-call research agent that listens for new calendar events and drops a brief into the meeting 12 hours before it happens; and a CSM account-health watcher that monitors usage, support, and CRM data continuously and surfaces churn risk or expansion opportunity before either side has asked. "We've already validated the workflows," Schrepf said. "Now we want them running continuously."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Orange Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/orange
Path: 18-Industry-UseCases/orange.md
# Orange localizes manga at an unprecedented scale with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
5-7x efficiency
improvements over existing processes
10x improvement
delivery capacity from 5 to 50 books per month
Orange, a leading manga startup, uses Claude to deliver English-translated digital manga to a global audience by automating complex translation tasks while preserving the natural dialogue and character voices that make manga unique.
With Claude, Orange:
- Achieves 5-7x efficiency improvements over existing processes
- Increased delivery capacity from 5 to 50 books per month—a 10x improvement
- Reduced generation time from over 10 hours to under 2 hours per manga volume
- Maintains 50-75% adoption rate of Claude-generated translations
- Successfully translates complex elements like onomatopoeia and specialized expressions
- Enables translators to focus on creative and nuanced aspects of localization
## Meeting global demand for translated manga
The manga industry faces a massive translation bottleneck. Only 2% of Japanese manga gets officially translated, while demand grows with anime's rising popularity. The complexity of manga—combining cultural context, visuals, text, and specialized expressions—makes translation challenging and time-consuming.
"By developing a more efficient translation process, we aim to deliver all manga to everyone, creating a world where all can enjoy manga and ensuring creators receive proper returns for their work," said Rei Kuroda, VP of Studio Localization/Head of International Business at Orange.
## Selecting Claude for superior translation capabilities
Orange evaluated various AI models' capabilities with professional translators. Kuroda said, "Our existing model couldn't solve several issues, but Claude 3 Opus solved every issue that we had. Our translators were very surprised and strongly recommended Opus for translation."
"Our Claude-powered agent model creates translations that feel natural and authentically capture the characters' tone and personality, while traditional machine and LLM-based translation struggle with 'mechanical accuracy.'"
The support experience also set Anthropic apart. Kuroda said, "The sales, support, and marketing teams were fantastic. AI companies don't usually offer so much support for startups, but the Anthropic team is unique in that regard."
## Transforming manga localization with AI
Orange's technical implementation combines multiple AI technologies with Claude at its core:
- Translation agent model powered by Claude for core translation tasks
- Integration with inpainting technology to handle visual elements
- Direct image input capabilities with Claude 3.5 Sonnet, eliminating the need for intermediate processing steps
- Quality assurance automation to streamline the review process
- Uses Claude for coding development and internal tool creation
The migration to Claude 3.5 Sonnet brought significant improvements. Kuroda said, "It's now faster and cheaper, provides more concise expressions, closer to the style of manga." The ability to process images directly has streamlined their workflow by eliminating intermediate steps. Orange streamlines localization by applying translations to images, eliminating the need for multiple design or translation tools. This simplifies workflows by integrating translation into the design process, reducing intermediary steps and making localization more efficient.
## Delivering impact for creators and readers
The impact goes beyond efficiency gains to final product quality. Manga artist Yajima said, "I'm comfortable with Orange's localization process. While AI plays a role, professionals polish the dialogue and capture the characters' nuances. It's great to see the care translators, typesetters, and others put into staying true to the story's original intent and world-building. I'm genuinely happy with how the English versions turn out."
Yajima continues, "As an artist, it's always exciting to see my work shared in other languages. It's a chance to connect with readers I never imagined reaching before. For those of us creating stories in niche or unique genres, having more people experience and enjoy our work is really rewarding. Through Orange's process, I'd love to see my manga translated into not just English but as many languages as possible, so readers worldwide can enjoy it."
## Building a global future for manga
Orange aims to use AI to break down language barriers in entertainment. They plan to make manga accessible to global readers while ensuring proper compensation for creators. They also plan to expand their use of Claude beyond manga to anime and other entertainment forms.
Kuroda concludes, "We hope to continue being partners who engage in open communication while exploring how this new technology can enrich us creatively. We aspire to collaborate beyond the boundaries of countries like Japan and the United States, creating global value together."
## Related stories
### StubHub transforms live event ticketing with Claude
### Audience Strategies expands the electronic music industry's policy influence with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
### Lex streamlines the writing process with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Otter Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/otter
Path: 18-Industry-UseCases/otter.md
# Otter transforms meetings into lasting organizational knowledge with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
50 million
meetings summarized annually
200K context
window improved transcript processing
Otter, a leading AI Meeting Assistant, is redefining how organizations unlock value from their conversations. By combining Claude with its proprietary AI models, Otter provides advanced tools to summarize discussions, identify action items, and extract meaningful insights automatically. Collaboration is enhanced through AI-powered Chat, including the innovative Channel Chat, which enables teams to engage in targeted, topic-specific discussions with both colleagues and AI, ensuring seamless and focused communication.
Last year, Otter announced it used its own model to summarize over 50 million meetings. Now with the help of Claude, Otter can extract more valuable insights from the millions of meetings it processes every day.
## Capturing institutional knowledge
Organizations worldwide face a critical challenge: how to transform the flood of daily conversations into lasting institutional knowledge. Richard Tasker, Director of Product Management at Otter, explained, "Otter is no longer just a transcriber. While being a system of record for conversations is great, it's evolving into an assistant that helps you do your job better and get work done faster."
## Why Otter chose Claude
After careful evaluation of performance, cost and security, Otter decided to switch from another large language model provider to Claude.
Claude's 200k context window dramatically improved Otter's ability to process long meeting transcripts. Tasker explained that while testing with other models, the team "had to make compromises in our solution." Claude's larger context window eliminated these constraints.
Privacy and security requirements were also equally crucial. Tasker said, "The Anthropic team was really accommodating in working with us. One of our requirements was zero data retention with Anthropic, which they agreed to—that was key for us."
The combination of technical capabilities and competitive pricing made enterprise-wide deployment feasible. Despite the logistics of switching platforms, Otter completed the integration without delaying their launch. Otter leverages Claude for many new features as it allows for quick experimentation and offers us an easy way to gain customer feedback on whether a feature may be useful or not.
## How Claude delivers organizational impact
Claude powers features that transform how organizations capture and utilize their collective knowledge. It delivers value from individual users to enterprise teams.
For individual users, Otter saves significant time in information retrieval and meeting follow-up. Product managers, researchers, and consultants can instantly surface insights from information-dense meetings through natural language queries. "Having meetings summarized and actions identified removes that legwork. You don't have to have that next meeting to recap what you discussed last time," explained Tasker.
For sales teams, Otter automatically analyzes sales calls according to established methodologies and syncs insights directly to CRMs like Salesforce and HubSpot. This automation keeps revenue teams aligned without requiring manual documentation. "That's a huge time saver and also just the value of having your Salesforce or Hubspot CRM up to date with what's going on in the deal," said Tasker.
At the organizational level, Otter breaks down traditional information silos by making their platform accessible across departments. Unlike specialized tools for specific teams due to cost constraints, Otter's competitive pricing enables company-wide deployment. Tasker adds, "The value is in having everybody using the same AI meeting note taker regardless of which virtual meeting platform is used," explaining how this is crucial to facilitating seamless information exchange and handoffs between teams.
Otter has become the living knowledge hub for all the organization’s meetings. Tasker shares, "Our institutional knowledge, our spoken knowledge, is inside of Otter." By continuously capturing critical context across teams and actively syncing real-time conversation insights to key business systems, Otter empowers organizations to stay current, learn from live interactions, and make better-informed decisions in the moment and moving forward.
## Looking forward
Otter envisions intelligent AI meeting agents taking on increasingly sophisticated roles in workplace communication and collaboration. Tasker describes their vision: "When my avatar joins a meeting, it will know everything I know: every conversation, document, Slack message, and email." These avatars will be able to represent users in some meetings while humans focus on higher-value work. With Claude as a trusted technology partner, Otter continues to push the boundaries of how AI can enhance human communication and knowledge sharing.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pacific Community Ventures Q&A | Claude by Anthropic
Source: https://www.claude.com/customers/pacific-community-ventures-qa
Path: 18-Industry-UseCases/pacific-community-ventures-qa.md
# A conversation with Pacific Community Ventures on building AI for fair lending
[Try Claude](https://claude.ai)
Case Study
Pacific Community Ventures scales worker feedback 10x with Claude
[Read more](pacific-community-ventures.md)
[Pacific Community Ventures](https://www.pacificcommunityventures.org/) (PCV) is a community development financial institution (CDFI) based in the Bay Area, a mission-driven lender that backs small business owners overlooked by traditional banks to create good jobs, with research and data work that reaches nationally. PCV uses Claude across that work, from a voice survey tool that gathers candid feedback from workers to an underwriting co-pilot in early development. Chief Data Officer Sachi Shenoy and CEO and President Bulbul Gupta sat down with Anthropic in June 2026 to talk about why a community lender is building its own AI rather than adopting the credit risk models built for traditional finance, the national data commons they are starting, and the mission that drives the work.
## Anthropic: As a community lender, how is AI changing the way you approach your work?
**Sachi Shenoy, Pacific Community Ventures:** It is accelerating our work in almost every way, shape, and form. Lending is at the core of what we do, and we've been developing a predictive financial model with AI to augment our underwriters' decisions, so we can get capital to the small business owners who need it faster. It’s also supporting our impact measurement and management work.
## A lot of the work you’ve built with Claude relies on human judgment. How do you think about what stays with your team?
**Shenoy:** With lending, Claude comes in on the qualitative side. A lot of applicants have sparse financials and no credit history. The thing underwriters rely on most is what they learn in conversation. We use Claude to pull all of the qualitative signals out of an application and quantify them so it can feed the model. The financial model augments our underwriters' decisions. It never replaces the human. These are decisions about a person, not a credit score, and that judgment has to stay with our underwriters.
**Gupta:** On the research side, Claude helps us reach many more people, but the analysis is still done by humans on our team. Reaching more people is one thing. Deciding what their feedback actually means is the part that stays with us.
## You've been deliberate about not simply adopting the financial models built for traditional finance. Why?
**Bulbul Gupta, Pacific Community Ventures:** AI is coming into more and more financial decision-making. It already exists in traditional finance in investment banking and banking. CDFIs were intentionally created as an industry about 35 years ago to meet low- and moderate-income entrepreneurs and communities where banks and traditional financial institutions have historically excluded, or don't do small enough checks to reach them. So we do not want to bring in a financial model based on what is considered successful in traditional finance. It would disrupt the whole point of the existence of our field. Our whole journey these last few years has been figuring out how to train a financial model on our own inclusive lending data, intentionally designed to serve low- and moderate-income, underserved communities and entrepreneurs. It is designed for us, by us, with us. Our values, our mission.
## That financial model is trained only on your own historical lending data. You're now extending the idea beyond PCV with a data commons, a shared pool of lending data from CDFIs across the country. How does it work?
**Shenoy:** Our financial model uses a machine learning classifier trained only on data points from PCV's lending history. We're also helping a cohort of other CDFIs build customized financial models, each trained only on their own historical data. The larger effort is the data commons, something we launched in June 2026. We invited CDFIs across the country to contribute de-identified historical data, bring it all into the commons so we get adequate data volume, and then we'll train a much larger predictive financial model on the amalgamation of all those data sets.
## Underneath the lending and the research is the idea of a good job. What does that mean, and why small businesses?
**Gupta:** Our affordable capital and our mentorship are for small business owners who are largely lower and moderate income, so that they and their workers have economic mobility through the power of a good quality job. Half of working Americans are employed at small businesses, and they are the hardest to reach. They don't have big teams or HR resources, and a lot of economic mobility work is focused on medium and larger companies. How do we complement what they don't have access to and give them a feedback loop, with their consent and their workers' consent? Then, knowing what's working and not working, we shape the ecosystem that shows up for small business owners: capital providers, technical assistance providers, policy makers, other funders. We want that amplifier effect. It is meant to shape an ecosystem with research-driven insights.
**Shenoy:** For over a decade, PCV has been a leader in our field on worker voice and on what it means when we say good jobs—really getting at the definitions of a good job and the policy implications. Those are the audiences we have in mind when we put out this kind of work.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## You take this work beyond PCV, too. Who else are you building for?
**Shenoy:** The Radiant Data Hub is one of the programs I oversee at PCV, and its mission is to augment the data and AI capabilities of other mission-driven investors. We focus on peer CDFIs, but if others are doing similar, mission-aligned work, we are open to working with them as well. A recent example is an organization called [Sheconomy](https://www.oursheconomy.org/). The founder, Janine, wanted to model what today's world would look like if, back in 1925, women had earned just as much as men and been just as represented in the economy and politics. We used Claude to help tie historical economics research together into the data-backed headlines behind their national campaign.
## What's the larger goal behind a campaign like that?
**Gupta:** The activation is getting people who have never seen themselves as an investor to reimagine what the world could look like if they used the economic power they already have. The work Janine does, and that several of us do in our own ways, is to activate women to see themselves as investors. In 2017, for the first time in U.S. history, women owned 51% of the assets in this country. With the \$53 trillion wealth transfer happening from boomers to Gen X and millennials, women control more and more. Janine runs a national network called [Invest for Better](https://investforbetter.org/), and there are so many other circles of women investing in women.
## What's next on your list?
**Shenoy:** One thing I'd love to build with Claude is our own internal knowledge base. Like any nonprofit, we're sitting on so much information, and much of it in our staff's heads in different shapes and forms. I'd love to wrap that all up into something rich enough that everyone at PCV can self-serve when they need a historical data point or a stat for a report. I know we can get there.
**Gupta:** The bigger thing we are building toward is a national financial model designed for underserved entrepreneurs and communities, built from the data of CDFIs across the country rather than borrowed from anyone else.
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pacific Community Ventures Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/pacific-community-ventures
Path: 18-Industry-UseCases/pacific-community-ventures.md
# Pacific Community Ventures scales worker feedback 10x with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
[Claude Platform](https://claude.com/platform/api)[Claude for Nonprofits](nonprofits.md)
Location:
North America
~300 workers reached
in one nationwide voice survey, up from 12 in a comparable focus group
10x+ the scale of qualitative research
the team can now run with Claude
[Pacific Community Ventures](https://www.pacificcommunityventures.org/) (PCV) is a mission-driven community lender that backs small business owners who can't access capital or quality mentorship from traditional banks, with the goal of creating good jobs in the communities it serves. That work runs two ways: conducting research that centers the workers and owners behind the numbers and moving capital to entrepreneurs that conventional finance overlooks. They’re making it happen with two Claude-powered solutions built by their team: AIKKA, PCV's voice survey tool, and an underwriting co-pilot in early development.
## With Claude, Pacific Community Ventures:
- Reached close to 300 small business workers in a single nationwide voice survey, uncovering a level of insight depth that had previously required a 12-person focus group run over several weeks.
- Scaled its qualitative research to 10x of what the same small team could manage before.
- Collected responses in clients' native languages and tagged them for sentiment and theme at scale.
- Shifted its data scientists from coding every response to running spot checks, freeing time for deeper analysis.
- Synthesized anonymized worker feedback for small business owners, creating feedback loops to strengthen retention and job satisfaction, a practice often out of reach for small business owners.
## The challenge
## Lending fairly at scale
PCV's research only works if it reflects what people actually experience, and its lending only works if it reaches the people the rest of finance won't. Both halves of the work share a problem: the tools built to do them at scale tend to lose the individual person. "We could send standard surveys out at scale, but you don't get into the real nuance," said Sachi Shenoy, Chief Data Officer at Pacific Community Ventures. "You don't lift people's voices and their stories in that format."
On the research side, PCV faced a tradeoff. A multiple-choice survey could reach hundreds of clients at once but reduced their answers to checkboxes, while the one-on-one conversations that captured real depth reached only a handful. On the lending side, the question is who gets a fair hearing. The entrepreneurs PCV serves often apply with sparse financials, no credit score, and no banking history, the exact profile a conventional risk model is built to screen out. Underwriters have always made those calls through hours of conversation. The question was whether AI could speed that up without importing the biases community lenders exist to correct.
Q&A
A conversation with Pacific Community Ventures on building AI for fair lending
[Read more](pacific-community-ventures-qa.md)
## The solution
## A voice survey that captures what people mean
PCV's answer on the research side is AIKKA, a smartphone tool it built more than three years ago. Clients who opt in answer open-ended questions by speaking, up to five minutes at a time, in their native language. An engine transcribes every response, and Claude tags it for sentiment, emotion, and theme, feeding a dashboard that updates as answers arrive. While the underlying technology supports a broad range of languages, PCV’s testing has confirmed accuracy specifically in English, Spanish, Hindi, and Punjabi.
The choice of AI model mattered. Building AIKKA, the team ran the same voice transcripts through several providers, watching how each categorized, or "coded," the responses. "When we compared across providers for the level of nuance and the accuracy of the coding, Claude always won out," Shenoy said.
The gap showed up on the messy, human answers. A worker might be upbeat about some things and unsure about others. Other providers averaged it out: mostly positive, call it positive. Claude held onto the contradictions.
"Claude would say something like, 'tepid positivity mixed with uncertainty, and there's uncertainty around how long this respondent might remain in their job, which is leading to some hesitation,'" Shenoy explained. "It was going so much deeper. It seemed to have its finger on the pulse of human emotion." PCV moved to Claude exclusively, running AIKKA on Claude Opus through the API. The surveys run as part of PCV's national Good Jobs Community of Practice program among small business owners and their workers.
## An underwriting co-pilot built on Claude
Underwriting turns on the same thing AIKKA does, the story underneath the financials. The predictive credit risk model PCV is building is entirely its own. It is a machine learning classifier, not a large language model, trained only on PCV's historical inclusive lending data. That is by design.
"It is designed for us, by us, with us,” said Bulbul Gupta, CEO and President of Pacific Community Ventures. “We did not want a financial model trained on what traditional finance considers successful, because that would bring in exclusion to the very entrepreneurs we exist to include.”
A classifier only reads numbers, though. In practice, underwriters balance financial indicators with qualitative signals to reach a decision. Without Claude, an applicant might go through three or four rounds of phone calls while an underwriter builds an evidence base. "They might not have a long banking history or a strong credit score, but we're going to take a bet on this entrepreneur based on full context," Shenoy explained.
This is PCV's second Claude build: an underwriting co-pilot. Through the API, Claude will read applications and pull out the qualitative information underwriters rely on, then tag and quantify it to feed the predictive model. The team is starting with the backlog, running Claude over historical applications. The co-pilot will do the same for every new application that comes in.
The work is early. PCV has set aside two months for testing, with a rollout targeted for late September if all goes well. The co-pilot augments the underwriters' decisions in a way that "never replaces the human,” Shenoy said.
"What we're hoping is that this helps us speed up the decisions to get to yes, and allows our underwriting team to spend more time building trust and outreach in our communities and getting more maybe’s to yes," Gupta added. "That helps us deploy affordable capital into the communities faster, scaling efficiencies at an important time for our economy. As a nonprofit responsible small business lender, it is a rare competitive advantage our field needs to compete with much larger venture backed fintechs who offer higher rates."
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## The outcome
## **Capturing depth at scale**
The clearest proof is on the research side. Using Claude as the engine, PCV's most recent worker voice survey reached close to 300 workers nationwide for a research paper on job quality. The comparison Shenoy reaches for is a focus group of 12, run by the same team over several weeks two years earlier.
"An effort like that would have been nearly impossible for a relatively small team," Shenoy said. "Now we're surfacing the same depth of information from 300 people in a much shorter amount of time. And we're just getting started."
That single survey reflects a broader shift. Across its qualitative research, the team now works at 10x or more its old scale, and how it spends its time has changed too. In AIKKA's early days, the data scientist still reviewed nearly everything by hand. Over the past year, confidence in Claude's tagging grew enough that the team moved to spot checks, which freed them for the analysis itself.
"Claude has brought the analysis time down massively," Gupta added. "It's still on our team to monitor, evaluate, and assess the insights, and communicate the ‘so what’ to external stakeholders." The reach points back to the owners PCV serves, most of them small businesses without the HR teams larger companies rely on to hear their people. Workers tell an anonymous survey things they would never say to their boss, and PCV packages those responses, names stripped out, into feedback loops around retention and satisfaction that owners can act on.
"Being able to share that feedback back with business owners has been game-changing for them," Shenoy said. The worker surveys show what the approach can do at scale. The underwriting work is where PCV hopes to feel it next.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Palo Alto Networks Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/palo-alto-networks
Path: 18-Industry-UseCases/palo-alto-networks.md
# Palo Alto Networks accelerates secure software development with Claude and Google Cloud
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Large
Product:
Claude Platform
Partner:
Google
Location:
North America
20-30% increase
in feature development velocity
3,500 developers
onboarded and ramping up
Palo Alto Networks, the world's largest cybersecurity company, uses Claude on Google Cloud to enhance developer productivity while maintaining their stringent security standards across their global engineering organization.
With Claude on Google Cloud, Palo Alto Networks achieved:
- 20-30% increase in feature development velocity
- Reduction in new developer onboarding time from months to weeks
- Onboarded 2,500 developers, ramping up to 3,500 in the coming months
## Meeting the opportunity for AI-accelerated cybersecurity
Palo Alto Networks saw a powerful opportunity: using generative AI to stay ahead of both competitors and bad actors in the rapidly evolving cybersecurity landscape. As the world's largest cybersecurity company, they recognized that generative AI could help them deliver secure, high-quality software faster while maintaining their strict security standards.
Before evaluating AI solutions, the engineering team at Palo Alto Networks mapped the entire software delivery process to identify where developers spent most of their time and where errors were most likely to occur. Their analysis revealed that while developers spent 30-35% of their time in initial development, this phase was also where the most critical issues emerged. "If a bug is found later, that's what costs money and reputation and customers are not happy," said Gunjan Patel, Director of Engineering at Palo Alto Networks. This insight guided them to focus their AI implementation on early development stages for maximum impact.
## Why Claude on Google Cloud
After evaluating multiple AI solutions, Patel's team chose Claude on Google Cloud for several key reasons. Claude consistently demonstrated superior performance in coding tasks while maintaining high accuracy and security standards. "Anthropic prioritized safety and security a lot more than other LLMs. They discuss security and safety implications in every meeting. As the largest cybersecurity company, that's a big deal for us," said Patel.
Using Google Cloud provided significant advantages. Patel said, "Google has nailed the unit measurement with GSU (Generative Service Units). They're granular, usage-based, with flexible commitment periods and pricing structures." Combined with provisioned throughput capabilities, this enabled Palo Alto Networks to scale their AI implementation efficiently. The seamless SDK integration was crucial for deployment. "The SDK to integrate provision throughput was seamless. We just changed the endpoint and it just worked," said Patel.
## Transforming the developer experience with specialized Claude models
Palo Alto Networks employs different Claude models for specific development tasks. They use Claude 3.5 Haiku for real-time code completion and Claude 3.5 Sonnet in IDE code chat for complex tasks like architectural explanation and complex code generation. Having development, explanation, and debugging tools integrated into an IDE helps maintain a developer's flow state and reduces context switching..
For new developers:
- Reduces onboarding time from months to weeks
- Enables understanding of complex codebases without extensive senior developer support
- Facilitates faster contribution to production code
For experienced developers:
- Acts as an always-available pair programmer
- Assists with complex debugging and architectural decisions
- Provides instant feedback on code quality and performance optimization
## Measurable impact across the organization
Claude's implementation has transformed software development at Palo Alto Networks. New developers can now contribute meaningfully within weeks, instead of taking months to fully understand and contribute to complex codebases. In the pilot program, junior developers with no prior knowledge of a complex product completed integration tasks 70% faster with Claude's assistance.
## Looking toward an AI-enhanced future
Palo Alto Networks envisions AI fundamentally transforming the software development lifecycle. Patel and his team are mapping out how AI will reshape development processes that have remained unchanged for decades. "Software development lifecycle was designed before the AI era, and our CEO's hypothesis is that it’s going to change. We probably won't have all these stages and complicated software development processes," said Patel.
The company is already pioneering innovative uses of Claude, including an AI post-processing system which improves the code quality and security in CI/CD. This system automatically improves variable names, adds code comments for readability, and generates unit tests—all while maintaining Palo Alto Networks' rigorous security standards.
Palo Alto Networks is creating a new paradigm for secure, efficient software development by combining Claude's advanced AI capabilities with Google Cloud's enterprise-grade infrastructure and unified AI development platform. Their implementation shows how enterprises can leverage AI to transform development practices while maintaining high security standards. As they scale to thousands more developers, Palo Alto Networks is showing how AI can enhance human capabilities rather than replace them—enabling teams to build better, more secure software that protects organizations worldwide.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Panorama Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/panorama
Path: 18-Industry-UseCases/panorama.md
# Panorama unlocks student success with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
North America
25% of U.S.
student population served
11 states
AI platform implementation
Panorama empowers K-12 educators with Claude-powered AI tools that transform fragmented student data into actionable insights while maintaining strict privacy standards for sensitive educational information.
With Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/), Panorama delivers:
- Service to over 25% of the U.S. student population
- AI platform implementation across 11 states
- Integration of data from multiple disconnected school systems into unified student profiles
- Secure processing that protects sensitive student information
## Breaking down educational data silos for better student outcomes
School districts struggle to understand student needs holistically because critical data exists in numerous disconnected systems. "One of the biggest challenges for school districts is that their data is fragmented across different systems. Student grades, assessment results, and screening data all exist in separate places, making it nearly impossible to get a complete view of how students are performing," explains John Kennedy, formerly founder and CEO of Mesa (acquired by Panorama in 2023).
This fragmentation creates barriers to identifying struggling students and providing timely support. The pandemic worsened these challenges, with Kennedy noting "About 20% of students nationwide are now chronically absent, missing over 10% of school days, making coordinated support even more crucial." With 14,400 districts operating independently, there's no centralized approach to addressing these widespread educational challenges.
## Selecting Claude for education-grade security and performance
Panorama chose Claude for its performance quality and robust security capabilities essential for handling sensitive student information. Kennedy explains, "Claude outperformed alternatives in our internal evaluations while meeting our strict security requirements." The security dimension was critical because "Standard AI tools that improve by learning from user interactions simply cannot be used with sensitive student data due to privacy concerns."
Using Amazon Web Services (AWS) to implement [Claude in Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) allowed Panorama to create an AI solution that maintains strict data privacy standards while working with specific student data context.
"Using Claude in Amazon Bedrock addresses data security concerns completely, ensuring we fulfill our obligation to protect sensitive student information while still delivering powerful AI capabilities," Kennedy emphasizes.
The true value of these AI models in education is their ability to use detailed student information to create personalized support. The challenge has always been doing this while protecting sensitive student data. Amazon Bedrock’s secure and private infrastructure combined with Claude's security features solves this problem by creating a secure environment where Panorama can analyze student data while still complying with district privacy requirements and regulations. This approach ensures schools can benefit from AI-powered insights without compromising their legal and ethical obligations to protect student information.
## Powering personalized education through AI-enhanced data analysis
Claude powers multiple AI capabilities across Panorama's educational platform:
- Solara platform: A purpose-built generative AI tool that processes student data while maintaining privacy compliance
- Dynamic data summaries: Generation of personalized insights from multiple educational data sources
- Pattern recognition: Identifying trends and connections across datasets to develop targeted interventions
- Strategic recommendations: AI-driven guidance for educators developing personalized support plans
These capabilities address what Kennedy describes as a foundational need in education. Kennedy shares, "By creating a complete view of each student that integrates data from all district systems, we can provide powerful insights while maintaining full compliance with data privacy requirements through Claude's security protections."
## Creating AI adoption blueprints for the future of education
Panorama's Claude implementation has expanded to 11 states, helping districts like Boston Public Schools and Laguna Beach Unified transform student support. The integration enables districts to identify patterns across previously disconnected information, detect at-risk students earlier, and develop tailored support strategies. Rather than burdening educators with another technology, Claude streamlines their work by automatically generating insights that would otherwise require hours of manual analysis.
Panorama envisions AI as a transformative force for building more responsive learning environments. Kennedy says, "We're creating implementation models based on real educational data that districts can share, establishing clear pathways for responsible AI adoption."
Panorama aims to "increase capacity in K-12 education when it's most needed—reducing teacher burnout while enabling personalized learning experiences" by developing education-specific AI implementations. This helps districts embrace AI's potential in ways that complement existing practices, positioning educators and students for success in an AI-influenced world.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Panther Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/panther
Path: 18-Industry-UseCases/panther.md
# Panther launches AI security teams can trust, powered by Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
North America
70% reduction
in alert fatigue through automated triage
60% faster
alert triage and response times
Panther, the security monitoring platform for the cloud, has launched powerful new AI capabilities powered by Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/). With this integration, security teams can apply Claude’s advanced reasoning directly to their detection and response workflows to accelerate investigations, enhance signal clarity, and drive faster, more accurate decisions.
Working with Anthropic and AWS, Panther enables customers to:
- Create trusted, tailored security alerts with low latency
- Normalize and centralize logs in a security data lake
- Identify and prioritize critical security signals through AI analysis
- Reduce alert fatigue by up to 70% through automated triage
- Decrease mean time to resolution for security incidents
## Transforming security operations: Panther's AI-driven approach
Security teams face a fundamental challenge that goes beyond just alert volume: the nuanced, context-dependent nature of alert triage that demands meticulous attention to detail across disconnected systems. "While detection engineering helped tame the noise, we still have a fundamental challenge: analyzing massive volumes of security signals at human speed," explains Jack Naglieri, Panther’s founder. "Traditional automation follows predetermined paths, while AI agents can adapt, learn, and make informed decisions based on the broader context and history of your environment."
Panther's AI agent, powered by Claude in Amazon Bedrock, transforms this paradigm by recognizing patterns that analysts might miss and eliminating the mental context-switching tax that burdens analysts pivoting between tools. This intelligent analytical layer operates at machine speed with transparent, human-like reasoning, allowing security teams to focus on strategic threat hunting and incident response—areas where human intuition and creativity remain irreplaceable.
## Why Panther chose Claude
After evaluating multiple AI models for their security monitoring platform, Panther selected Claude for its superior reasoning capabilities. "We selected Claude for its unmatched creativity and reasoning abilities in security rule writing, alert triage, and analysis," said Naglieri. "The model's contextual understanding and ability to process complex security scenarios stood out in our evaluation. The flexibility to choose smaller models like Haiku for simpler summarization tasks helps us optimize costs, while leveraging Claude 3.5 Sonnet for more sophisticated analysis provides the perfect balance of performance and efficiency."
## Delivering rapid AI-innovation with privacy and security
Panther's integration with Amazon Bedrock transforms how its customers leverage AI for security monitoring without sacrificing data privacy and security controls. The architecture leverages Amazon Bedrock's enterprise-grade infrastructure to deliver Claude's capabilities within a customer's own secure environment.
Panther's decision to implement Claude in Amazon Bedrock was driven by security and privacy. "The biggest thing is privacy and the single tenancy nature of Panther," said Naglieri. "It gives customers a way to access Claude foundation models directly through Amazon Bedrock." This means each customer's security data stays within their own AWS environment, never traversing the public internet or being exposed to shared infrastructure.
“Amazon Bedrock and Claude have fundamentally changed the way we build and ship AI at Panther,” said William Lowe, Panther’s CEO. “It lets us focus on what matters most: solving real customer problems while keeping their data private and secure. Our AI agents triage alerts, write queries, summarize context, and add compliance-ready comments within the customer’s own trusted environment. This leads to faster response times, less manual toil, and stronger security outcomes.”
Through Amazon Bedrock's single-tenant deployment model, each customer benefits from:
- Complete data isolation within their own Amazon Web Services (AWS) environment
- Direct integration with existing AWS security tools and services
- Granular control over data handling for compliance requirements
- Secure proxy access to Claude's capabilities without exposing sensitive data
- Up to 60% faster alert triage and response times
The deployment architecture enables rapid scaling and seamless updates. "Accessing the service through account-level integration really speeds things up," said Lowe. “Each new Panther instance deploys in its own AWS account, providing true isolation while maintaining consistent security controls.”
## Claude powers intelligent security operations
Panther uses Claude predominantly for agentic tasks, focusing on interactive analysis, correlation, and resolution of security alerts. "Claude is especially great at reasoning when several data points are presented that provide context for why a behavior is happening and who is involved," said Naglieri.
The platform leverages Claude's capabilities to power key security functions:
- Interactive analysis and correlation of security alerts
- Automated alert triage at junior/mid-level analyst capability
- Recommending security rule refinement
- Detection-as-code feedback loops
- Novel pattern detection across enterprise data
"Security teams are best served to create signals relevant to them, while Claude can be our first line of defense in judging the overall risk level," said Naglieri. "This pattern is very scalable and high fidelity versus always putting a human on the receiving end."
## Building the future of AI-powered security
"We believe a multi-agent security monitoring platform can reduce the overall mental load of running a security operations program while improving alert quality, triage time, and proactive identification of suspicious patterns across your Enterprise," said Naglieri. Panther plans to incorporate Claude into more vertical use cases in the security team, including rule writing.
This vision goes beyond automation—it represents a fundamental shift in how security teams protect organizations. By handling repetitive, time-intensive tasks that previously consumed analysts' bandwidth, AI frees human experts to focus on what matters most: staying one step ahead of attackers and preventing threats before they materialize.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Parcha Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/parcha
Path: 18-Industry-UseCases/parcha.md
# How Parcha built a universal customer diligence agent in two weeks with Claude Agent SDK
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Small
Product:
Claude Platform
Location:
North America
3 months to 5 minutes
Customer due diligence workflow time reduced
Bank-grade certification achieved
Tools built with Claude models pass the most challenging model governance evaluations in the industry
*"The world's leading fintechs and banks use Parcha to scale their customer due diligence processes with AI. But one of the challenges we've always faced is how to scale our product to capture all the unique workflows of every fintech or bank, which has limited the types of customers we could serve. By adding the Agent SDK to our platform, our product can now adapt to each of our customers' unique needs on the fly, without the need to use a complex workflow editor, which means we can unlock more use cases and customers than ever before."*
—Miguel Rios Berrios, CTO
Parcha empowers banks and fintechs to onboard customers efficiently with stronger compliance. The company serves some of the world's largest fintech companies, including Airwallex, Pipe, Flutterwave, and Alloy, helping them navigate complex regulatory requirements while maintaining rapid growth.
## With Claude, Parcha:
- Builds generalizable customer due diligence agents that pass rigorous model governance evaluations while meeting the unique needs of every customer
- Enables the product to serve more types of customers through dynamic workflow adaptation
- Develops fully agentic open-source intelligence research capabilities in just two weeks
## The problem
Financial institutions face a paradox: they all need to monitor transactions and conduct customer due diligence, but each does it differently. Traditional approaches led engineering teams to build rigid workflows for specific customers that were nearly impossible to adapt for others. Parcha had spent two years developing their own workflow engine, but needed to make it work more naturally and flexibly across their entire customer base.
Beyond their enterprise clients, Parcha recognized that compliance analysts at every institution spend hours conducting open-source research on businesses and individuals using Google—work that's time-consuming, unauditable, and difficult to standardize.
## Why Claude Agent SDK
After two years building with Claude models, Parcha selected the Agent SDK based on proven results and deep familiarity with its capabilities. "Our bank-grade compliant tools are built and certified using Claude models, passing some of the most challenging model governance evaluations in the industry," Miguel Rios Berrios, CTO, explains. The team chose Claude specifically for its extended reasoning capabilities and reliability—critical factors for compliance applications where errors have regulatory consequences.
The Agent SDK allowed Parcha's existing product to gain new flexibility. Rather than building separate workflows for each customer's unique requirements, the Agent SDK enables their product to adapt dynamically on the fly.
## Building adaptive compliance systems
"Before the Agent SDK, a significant part of our energy was spent on dealing with edge cases and building rigid workflows that, while they solved the problem for most of our current customers, were very hard to generalize to a broader set of use cases," the team explains.
With the Agent SDK as a key component of their agentic engine, Parcha's engineers now focus on building tools and LLM applications that solve real problems while strengthening regulatory programs. Transaction monitoring illustrates the shift: every bank needs to monitor transactions, but the criteria vary wildly. One institution flags transactions over \$10,000 to certain countries, while another monitors velocity patterns or merchant categories. Previously, each variation required custom code. Now, Parcha's Agent SDK-powered system adapts to these requirements through configuration, not reconstruction.
Parcha built a service extending Agent SDK functionality to any fintech standard operating procedure. The system monitors transactions across multiple dimensions, evaluates counterparties through complex decision trees, performs in-depth analysis of businesses and individuals with bank-grade accuracy, and handles varying compliance requirements without rebuilding core systems.
## Universal agent for compliance analysts
Parcha's enterprise solution required lengthy sales cycles, deep integrations, and custom implementations for each institution. When the team started using the Agent SDK for their own engineering workflows, they realized this agentic framework could power customer-facing compliance workflows that reach analysts directly.
With the Agent SDK, Parcha developed a fully agentic open-source intelligence research product in just two weeks—essentially "Perplexity for AML compliance." "The Agent SDK unlocked this capability—we literally would not have built this product without it," Miguel notes. "It allows us to reach every compliance person with a solution out of the box, in the same way that coding agents put power into every engineer's hands."
## The outcome
Parcha delivers workflows that adapt to each financial institution's unique requirements while maintaining rigorous standards. Compliance processes that previously required months of custom development now deploy rapidly with institution-specific configurations. Engineering teams have shifted their focus—no more edge cases, no more rigid workflows.
For Parcha's clients, this means faster onboarding, stronger security, and the ability to innovate without regulatory friction. By enabling their product to adapt dynamically to each customer's unique due diligence process, Parcha can serve more types of customers in a more self-serve way.
"We look forward to working with Anthropic on changing how large fintechs and banks use AI to modernize and automate their operations," Miguel says. By building on the Agent SDK's capabilities, Parcha aims to enable banks to scale faster, serve customers more effectively, and continue accelerating innovation in financial services.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pelanor Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/pelanor
Path: 18-Industry-UseCases/pelanor.md
# Pelanor delivers instant cloud cost insights with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
10x growth
from 5 to 50 customers in 6 months
40-50%
of new business from Claude-powered features
Pelanor, an AI-powered FinOps platform, uses Claude to help enterprises instantly understand their cloud spending through real-time natural language conversations instead of manual analysis.
## With Claude, Pelanor:
- Achieved 10x customer growth in 6 months (from 5 to 50 customers)
- Shipped features that drive 40-50% of new business
- Delivers cost insights in seconds that previously took weeks of analysis
- Enables cost attribution down to individual customers, features, and code changes
- Launched Agent Composer for creating custom cost monitoring in plain English
## When cloud costs become impossible to understand
Enterprise cloud costs have become a black box. Companies spend millions on shared Kubernetes clusters, databases, and AI workloads, but can't figure out which teams, products, or customers are actually driving the costs. Traditional FinOps tools just show billing summaries—they can't connect a \$50,000 spike to the specific feature launch or customer surge that caused it.
This leaves finance teams making budget decisions blind, engineers deploying code without understanding cost impact, and executives unable to tie infrastructure spending to business outcomes. As AI reshapes cloud usage and infrastructure becomes more complex, manual cost allocation becomes impossible.
## Why Pelanor chose Claude as their reasoning engine
After evaluating multiple AI models, Pelanor selected Claude as the foundation for their platform. Claude 3 Opus demonstrated superior performance in instruction following, schema comprehension, optimal tool usage, and integration with structured enterprise workflows compared to other leading models. Since then, Pelanor has continued to adopt Anthropic’s most advanced releases, including Claude 4 Opus, to stay ahead as the platform scales.
The team has integrated Claude throughout their operations. Since launch, they have been using [Claude.ai](http://claude.ai) across the organization and seeing universal adoption of Claude Code across their development team within days of release.
## Turning cost data into conversational insights
Pelanor built their platform to make Claude an expert in each customer's specific cloud environment. Instead of just showing billing data, they map the relationships between infrastructure costs and business activities—connecting spending to applications, features, teams, and even individual users.
This enables Claude to answer questions like "why did our database costs spike 40% last Tuesday?" by tracing the increase through specific microservices, identifying the code changes that triggered it, and even finding the engineer responsible. Users can then dive deeper with follow-up questions, turning weeks of manual investigation into an immediate natural conversation.
Beyond answering questions, Claude automatically monitors for cost anomalies and generates detailed explanations without being asked. When costs spike, customers receive clear reports explaining exactly what happened, why, and who to contact, eliminating the need for manual root cause analysis.
The upcoming Agent Composer takes this further. It lets users create custom monitoring by describing what they want in plain English: "alert me if any customer's costs exceed 30% of revenue" or "watch for new service adoption across engineering teams."
## From manual analysis to instant understanding
The transformation for Pelanor's customers has been dramatic. Finance teams can now attribute costs to specific business outcomes, engineers see the real cost impact of their code, and executives make informed decisions about infrastructure investments through conversations with Claude.
This shift from static dashboards to intelligent analysis has fueled Pelanor's rapid growth. In just six months, the company achieved 10x customer expansion, growing from 5 to 50 customers across enterprises, government agencies and public companies.
In fact, Claude-powered features account for nearly half of their new business, based on what prospects prioritize during evaluations.
## Building the future of autonomous cost management
Pelanor envisions a future where cost management happens automatically through intelligent agents. Their Agent Composer, launching in August, will let customers define monitoring goals in plain English and have Claude create the complete automation.
As Pelanor continues to scale, Claude will become even more critical. The Agent Composer will use Claude Opus for complex workflow creation, then faster models like Haiku for real-time execution. This partnership has been foundational to Pelanor's growth and will deepen as they transform how enterprises understand and manage cloud costs.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
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## Company
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pendo Claude Managed Agents case study | Claude by Anthropic
Source: https://www.claude.com/customers/pendo-qa
Path: 18-Industry-UseCases/pendo-qa.md
# Pendo closes the gap between shipping fast and shipping well with Claude Managed Agents
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Managed Agents[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
90% success rate
On PM-reviewed evaluation sets for Claude-powered agent tasks
3 months to build an AI-native product
processing billions of data points using Claude Managed Agents and Claude Code
Claude Managed Agents: Get to production 10x faster
We're launching Claude Managed Agents, a suite of composable APIs for building and deploying cloud-hosted agents at scale.
[Read more](https://claude.com/resources/articles/claude-managed-agents)
[Pendo](https://www.pendo.io/) provides product analytics and AI tools that help companies understand user behavior and act on it to drive product adoption. Over the past few months, the company has been building Novus, a product that detects and fixes usability issues in customer applications. The system runs on Claude Managed Agents. We spoke with Zain Lakhani, Pendo's Chief AI Officer, about how Managed Agents powers their AI-native product.
## What is Pendo building with Claude?
**Zain Lakhani, Pendo:** Our users used to be product managers looking at dashboards. Now they're product engineers shipping code. That changed everything about what we needed to build. Most of what we're building now is around detecting what's going on inside your application, then cross-referencing that with your codebase to suggest fixes. A sample use case: we see a drop-off in a funnel, look at the code, and say, "This button is positioned below the fold. There's a lot of drop-off here. Here's a fix." The underpinnings of all that are deployed with Managed Agents.
## Tell me about Novus. What problem is it solving?
**Lakhani:** Product managers are becoming developers now. They're coding, they're shipping fast, and quite frankly, a lot of what's going out is difficult-to-use software that struggles to meet its adoption and retention goals. And it's not just PMs. Even developers using AI coding tools are shipping faster and doing so many multi-threaded tasks, four tickets at once, that a lot of code is hitting production without the user acceptance testing it would have received before. The velocity is there, but the feedback loop isn’t keeping up.
Novus is our answer to that. The idea is: you've shipped something, but you don't know what to ship next. You know something is broken, but you don't know what. Our approach isn't to slow anyone down. It’s: keep going fast and we'll fix it right after. Let's see how users are responding and try to optimize within minutes.
We're building this for what we call "product engineers." If we were building a tool from scratch for that persona, this is what it would look like.
## You tried building this before Managed Agents. What did that look like?
**Lakhani:** We learned pretty quickly that we're not a coding agent company. We don't want to be a coding agent company. The bulk of our intelligence, we want to offload onto a cloud agent and inject our own expertise: how do you instrument product analytics for a rapidly evolving product, what's the best way to use that data and what does good product usage look like. Then we lean on Claude's intelligence for the heavy lifting.
We spent about three months trying to get there on our own. We tried different homegrown solutions and it didn't work for us. Without Managed Agents, we were responsible for all the infrastructure around the agent itself. Session management, for example: sessions were stored on disc, and we had to locate them, retrieve them, upload them, and re-download them for every interaction. The shared memory layer required the same kind of manual work.
## How quickly did Managed Agents get you to production?
**Lakhani:** About three days. We'd been asking for the things Managed Agents provide. Session management, shared memory, sandboxing. Those were all gaps we had to fill ourselves before. Now every time we start a customer workflow, we spin up a Managed Agents session on the cloud. We don't route through our own infrastructure for the intelligence anymore. We go directly to Claude. We give it a copy of the customer's question, the intelligence insights, what we learned from past sessions, and we pair that with our Pendo data. Then it returns results.
Three days versus months of trying to build it ourselves.
## Walk me through how Novus works when it finds an issue.
**Lakhani:** A user links their codebase on GitHub and installs a Novus snippet that detects clicks and records session replays. Novus surfaces insights continuously. It might say, "We noticed a drop in this funnel from checkout to order confirmation. There are a bunch of flags. Here's a PR." That pull request is generated by Managed Agents.
Behind the scenes, every time the agent runs on top of a customer's codebase, we give it MCP tools to talk to the underlying Novus data. So if it's looking at the checkout page, it also knows that page gets a thousand clicks a day but the funnel conversion to order confirmation is only 3%. It looks at the click data, the session replays, the funnel metrics, and then reviews the code files between those steps to find fixes.
We also expose everything in Novus as an audit trail. When developers are looking at a ticket that says "checkout page is broken," they can talk to Novus to figure out the exact details: where were the rage clicks, where did the session replay go blank, what's happening in the funnel. When you call our MCP from Claude Code, we spin up a managed agent session behind the scenes to do that research and return results.
Over 90% of our customers who use the MCP and skills are using them inside Claude Code. We found that skills are really important, because otherwise you're kind of guessing on how to use the MCP effectively.
## What made you confident enough to use Managed Agents for Novus?
**Lakhani:** We actually started with a different provider and tried to build our own harness. Then we noticed that internally, nobody on our engineering team was using that provider for their own coding. So we looked at Claude Code, and then we found Claude Managed Agents.
A few things stood out. The sub-agent architecture lets us define agents in plain language. We tried other frameworks where you have to write a ton of code, construct your own graphs and nodes. With Claude, our designers and PMs are the ones defining the sub-agents and how the intelligence should work. They don't need to be engineers to do it.
We also have a very large tool set. We collect billions of data points daily, trillions total. We needed the agent to manage its own tool searching and routing across more than 150 tools without us defining every decision path. With other providers, we had to build that routing logic ourselves. With Claude, we gave it 150 tools and said, "Here's what to call when." It handled it. We know what we do best, which is product analysis. We leave the coding and reasoning to Claude.
And then the evaluation results made the decision clear. Our eval sets are a little different from traditional evals. Rather than running against synthetic benchmarks, we have actual product managers going through the results line by line and saying yes or no. That’s a much harder bar than a benchmark score because these are the same people who would reject the output in production. The agent had a 90%+ success rate against that standard.
We looked at that number and said, why would we switch? Right now all of our tasks use the most capable model. We're OK with burning token spend in exchange for intelligence. Whatever is the smartest, all the time. We'll figure out optimization later.
The benchmarks blew us away to the point where even the naysayer PMs couldn't tell if it was a human that did it or the agent.
## How did Novus go from idea to product?
**Lakhani:** Novus started as me and our CEO building together. Just the two of us were able to ship production software with the Agent SDK. That's what convinced us this was real. If two people, one of whom is also running a company, can build and launch a product, the barrier to entry is much lower than people think.
## Beyond the product, how is Pendo using Claude internally?
**Lakhani:** All of our engineers are on Claude Code. But it goes well beyond engineering. We've got an in-house package of skills that we distribute to employees: finance skills, Excel skills, some from the public library and some custom. We've set it up so everyone can code inside Claude Code through a virtual desktop.
Our finance and people analytics teams use it for everyday work. They're querying financial data, building board memos, creating dashboards. One thing we found is that Claude Code produces higher fidelity outputs than alternatives for presentations and internal tools. People are building web pages and dashboards that get deployed and shared internally. These aren't one-off analyses. They stick around.
The pace of progress for our strongest adopters is stunning. It makes our people feel powerful. You don't need a full dev team to build something useful. Build like an engineer. Think like a team of ten.
For Pendo, building Novus was more than a product decision. It was a signal about where software development is heading. As teams ship faster with AI, the gap between what's deployed and what's understood grows. Novus exists to close that gap automatically. With Claude handling the infrastructure, reasoning, and tool routing, Pendo's team can focus on what they know best: turning real user behavior into better products.
AI agents
Build powerful AI agents that reason through complex problems and execute tasks autonomously with reliable results.
[Read more](agents.md)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pensive Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/pensive
Path: 18-Industry-UseCases/pensive.md
# Pensive offers personalized AI teaching assistants for higher ed with Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Location:
North America
60x faster
feedback cycle - grading in minutes vs days
7% increase
in student midterm scores
[Pensive](https://pensive.com) uses Claude to create AI teaching assistants that transform higher education, providing an AI Grader that reduces grading time by half and an AI Tutor that provides a 24/7 personalized learning experience at top universities.
With Claude, Pensive delivers measurable results:
- Cutting grading time in half
- 7% increase in student midterm scores in large intro CS courses
- 5x increase in student questions during discussion sections
- 15-20% higher accuracy in converting PDFs to interactive worksheets after switching to Claude 3.5 Sonnet
- Additional 5% accuracy improvement with Claude 3.7 Sonnet
## Meeting the challenges of modern higher education
Yoonseok Yang founded Pensive during his undergraduate years at UC Berkeley after experiencing the limitations of large university settings firsthand. Yang said, "UC Berkeley is a huge public school where the student-to-teaching assistant ratio and support are limited compared to private or smaller schools." This experience highlighted how difficult it is for students to get personalized help in large educational environments.
Pensive aims to build an AI Teaching Assistant (AI TA) that supports a team of human TAs and provides personalized learning experiences to students. Seeing many AI tools for students being acknowledged as cheating tools by instructors, Yang wanted to build an AI TA that advances students’ critical thinking skills. Yang said, "We wanted to become an AI TA endorsed by institutions and loved by educators rather than being viewed as a cheating tool." This approach led to partnerships with instructors at top institutions like Columbia University, Harvey Mudd, and even Yang's alma mater, UC Berkeley.
## Why Pensive chose Claude for their AI teaching assistant
After evaluating multiple AI models, Pensive now uses Claude for the majority of their product features based on its performance in educational contexts.
"Claude is consistently the most accurate and reliable model in quality and cost," said Yang. Switching to Claude 3.5 Sonnet showed 20% increase in grading accuracy and 15% increase in accuracy converting PDFs to interactive worksheets, which is used to build an accurate AI tutoring experience.
Beyond performance metrics, Claude's instruction-following capabilities were essential for maintaining academic integrity. Yang noted, "Claude models follow instructions better than other models." This matters for enforcing educational policies, like requiring students to show their work before receiving help.
Pensive's platform includes instructor-controlled AI policy settings. "Instructors can require students to explain their thought process before getting hints," explained Yang. When enabled, Claude enforces these policies reliably. "If students press the hint button repeatedly without explaining their approach, Claude insists they show their work first," said Yang. This feature ensures students develop critical thinking skills—addressing a key concern for educators adopting AI tools.
## How Claude powers personalized education at scale
Pensive leverages Claude to create a comprehensive educational ecosystem that addresses pain points for both students and instructors.
With Claude, Pensive is able to offer instructors:
- AI-powered grading that halves reviewing time
- Calibration systems that align AI grading with instructor preferences
- Classroom analytics providing real-time visibility into student progress
- Interactive PDF transformation, converting static assignments into dynamic worksheets
- Customizable AI policies that enforce academic integrity standards
The AI grader calibration process is innovative. Yang says, "Often instructors start grading without a clear rubric." Pensive's system processes all submissions, clusters them by common mistakes, and presents representative samples with preliminary AI grades. Instructors modify the rubric and provide feedback, effectively teaching the AI to grade like they would.
By bringing in Pensive as the official AI Teaching Assistant for the course, instructors can provide the following benefits to students:
- Interactive past exam & assignment solving experience with 24/7 available AI tutor
- Lecture note support with cited answers from course materials
- Real-time assistance during classroom discussion sections
## Transforming education with measurable results
Pensive's Claude-powered platform has improved outcomes for both sides of the educational equation.
For instructors, Pensive transforms course management. It saves time—instructors now grade hundreds of student exams in half the time—and provides unprecedented insight into learning patterns. "Pensive allows instructors to see each group's activity and where they're getting stuck," said Yang. "This enables targeted intervention exactly where students need assistance." This visibility helps instructors identify struggling students who might otherwise remain silent and focus their teaching energy where it matters most.
The impact for students is also clear: a 7% increase in midterm scores in large intro CS courses and a fivefold increase in questions during discussion sections. "Students appreciate being able to ask questions 24/7," said Yang. "With the AI tutor, they get immediate help instead of waiting for their turn to ask questions of the TA."
Yang recently published a paper in SIGCSE 2025, a top conference in CS Education, with UC Berkeley researchers showcasing the results of deploying Pensive AI TA in a CS1 course at UC Berkeley with 800 students. “Pensive significantly increased student satisfaction, collaboration, and question volume,” said Yang.
## Building the future of AI-enhanced education
Pensive envisions AI teaching assistants as integral partners in higher education. Yang emphasized their aim to "supplement areas human TAs can't cover—answering questions at 2 AM or quickly grading hundreds of submissions."
Pensive aims to build a comprehensive learning record system. Yang explained, "The best tutor should understand a student's complete assessment history." This would enable personalized guidance based on each student's demonstrated strengths and weaknesses.
Pensive is creating a future where AI enhances education without replacing essential learning skills with Anthropic's partnership. "We view AI as a powerful technology that amplifies human creativity and motivation," said Yang. "Our mission is to design AI systems that advance students' critical thinking, not do the work for them."
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Perplexity Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/perplexity
Path: 18-Industry-UseCases/perplexity.md
# Perplexity delivers factual and relevant answers with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
2x faster
response times with Claude 3.5 Sonnet
2x more accurate
results with Claude 3 Opus
Perplexity, a conversational answer engine, uses the Claude model family to deliver factual and relevant search results to users. By employing various models—Claude 3.5 Sonnet, Claude 3 Opus, and Claude 3 Haiku—Perplexity optimizes cost, performance, and accuracy for both its free and paid users.
- 2x faster response times with Claude 3.5 Sonnet
- 2x more accurate results with Claude 3 Opus
- \<3 seconds for Claude 3 Haiku to read dense research
## **Using Claude to help generate answers**
Perplexity is on a mission to change the way that we seek and discover information online using generative artificial intelligence. Founded in 2022, the startup integrates LLMs with information on the internet to provide users with comprehensive and contextually relevant answers to their queries. These responses include citations to help users verify the factuality of the chatbot’s sourcing.
The team at Perplexity strives to provide the best possible AI-powered search experience for its users while also balancing cost and performance. Since its launch, Perplexity has offered Claude models for users to power their searches. As new Claude models come to market, Perplexity has quickly updated its AI workflows to integrate the latest models, including Claude 3.5 Sonnet.
With the capabilities of Claude 3.5 Sonnet, Claude 3 Opus, and Claude 3 Haiku, their team has been able to add new features and functionality to their platform without compromising on cost.
## **Improving accuracy and performance**
Perplexity’s infrastructure is built on AWS. They use AWS for core foundational cloud services like databases and container services, as well as the infrastructure for AI development via Amazon Bedrock. Perplexity uses Amazon Bedrock to serve Claude models on both the free and paid versions of its search engine, alongside Perplexity’s internally developed LLMs. Claude plays a pivotal role in helping their platform deliver an amazing user experience with relevant, concise answers.
Claude models play different roles across a variety of use cases. Perplexity uses Claude 3 Haiku, the fastest and most cost-effective model for its intelligence category, in its free tier. Haiku can read a data-dense research paper with charts and graphs in less than 3 seconds—allowing Perplexity to offer a high-quality experience for free users without affecting financial sustainability.
For paid users, Perplexity offers a choice between Claude 3 Opus and Claude 3.5 Sonnet. These models cater to users who require the most advanced reasoning capabilities and desire top performance. Claude 3 Opus outperforms its peers on most of the common evaluation benchmarks for AI systems and is 2x more accurate than Claude 2.1. Claude 3.5 Sonnet offers similar intelligence and is 2x faster than Claude 3 Opus—this performance boost, combined with its cost-effective pricing, makes Claude 3.5 Sonnet ideal for complex, context-sensitive tasks. By offering these advanced models, Perplexity provides paid users with a more premium experience.
“Claude has consistently demonstrated a remarkable capacity for reasoning and provides well-balanced answers,” says Aarash Heydari, infrastructure engineer at Perplexity. “Our users like the tone in which Claude delivers responses. We’ve customized Claude so that we can align these outputs with our ideal vision of how an answer should be presented. But even out of the box, the answers from Claude 3 Opus are excellent, and our users are happy with them.”
## **Looking to the future**
Using the family of Claude models, Perplexity can continue to provide users with a search experience that is accurate, comprehensive, and trustworthy. “Our goal is to consistently deliver an exceptional question-answering service to our users,” says Heydari. “By integrating Anthropic’s most advanced Claude models with our RAG system, we’ve found a winning formula that helps us meet the needs of our free and paid users.”
Looking ahead, Perplexity will continue to work with Anthropic to push the boundaries of AI-powered search. The company will explore new ways to build on Claude’s capabilities and help users discover factual and contextually relevant information more efficiently.
“We want to serve the best AI and make sure that we give such a good experience to our users that they feel like they can’t get it anywhere else,” says Heydari. “We’re excited to work with Anthropic to further customize the Claude 3 models to behave in ways that are tailored specifically to our service. There is immense potential in using Claude as a base model so that we can serve our users in the best possible way.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pictet Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/pictet
Path: 18-Industry-UseCases/pictet.md
# Pictet turns weeks of work into hours with Claude Code
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Large
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Partner:
Artefact
Location:
EMEA
700 people with Claude Code and Claude Cowork
access across engineering, product, and business teams
Trained more than 500 people
through 25 hands-on Claude Code workshops with Artefact
Swiss bank [Pictet](https://www.pictet.com/us/en) aims to automate what runs behind the scenes so the service its clients see stays deeply personal. The 221-year-old financial institution manages around CHF 800 billion for a small number of very large clients rather than millions of accounts. At the beginning of 2026, that automation push reached its biggest division: Pictet set out to equip its 1,500-person technology arm with Claude Code, bringing in Anthropic partner Artefact to run the training.
## With Claude, Pictet:
- Gave around 700 people access to Claude Code and Claude Cowork to date, in a staged rollout that began with its 1,500-person technology division and now spans engineering, product, and business teams
- Trained more than 500 people through 25 hands-on Claude Code workshops with Artefact
- Generated working prototypes in two hours instead of two weeks, with real code behind every screen
- Kept business data processing in the EU and Switzerland behind a purpose-built API gateway
## The challenge
## Incremental gains at a bank that bets on automation
When generative AI arrived, Pictet moved quickly, building an internal chat assistant for the whole group while central teams automated pockets of back-office work. But the limits soon showed. While central teams built with AI, everyone else was left using chat tools for Q&A, and coding assistants gave engineers only limited lift. End users couldn't build anything complex on their own.
Some back-office work sat out of reach entirely: a relatively simple task such as checking a large number of internal directives against the latest regulations across jurisdictions was sized at two weeks for a team of two to three, and the tools in place couldn't handle it.
The gap wasn't abstract for a firm like Pictet, which focuses on a limited number of high net worth clients rather than millions of retail accounts. "We try to be very high-touch at the front, but as automated as we can at the back, so that we can provide the best service possible," said Steve Blanchet, Head of Group Technology Strategy and Innovation at Pictet. "It's a bit different than many banks out there."
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## Agentic AI that fit the bank's risk framework
Pictet's bet was on agentic AI: models that carry out multi-turn tasks end to end. Claude Code brought that capability to engineers, and Claude Cowork extends it to colleagues outside engineering. "We wanted to equip our developers with the best tools available, because we think it's a big area of opportunity," Blanchet said. "Agentic AI is perceived as a big accelerator, whether for coding or for business process automation."
By then the group already had a training partner in place: Artefact, a data and AI consultancy it first brought in for generative AI expertise before its AI Center of Excellence existed. "We wanted to have specific expertise around generative AI," Blanchet said.
Getting Claude approved at a Swiss private bank took close work with the risk, information security, and data protection teams, a relationship the group had been building for three years. The group had a clear AI policy when adopting Claude, which was built onto its existing risk framework. It helped that Pictet's AI use was deliberately internal-facing, aimed at improving operational processes rather than client-facing products.
The policy also sets clear boundaries. Business use cases must run in the EU, and for some only in Switzerland. Data can never persist for model training, so that, in Blanchet's words, "the data just stays with us."
The rollout followed the same logic that eased the risk conversation in the first place. "What also helps managing the relationship with risk and compliance is this rollout per persona and per kind of use case," said Xavier Meyer, Head of Cloud Engineering at Pictet. It started with developers, where residency constraints are loosest.
## A hackathon as the springboard
The developer rollout opened with a Claude Code hackathon, co-organized with Artefact. Every team built a working prototype with real code behind it, a step past the design concepts similar events had produced in earlier years. The winning tool, PicAccess, gave employees changing roles or joining a new team a self-service view of application access: which apps and roles their colleagues have, what they're missing for their own role, and a pre-filled IT request to close the gap. "Employee access rights are something that we haven't been able to crack for quite some time, but now we are tackling it with Claude Code," Blanchet noted.
Turning a launch event into a working capability fell to Artefact. The consultancy built a half-day workshop for Pictet's own developers, ranging from newcomers to agentic coding to engineers already using Claude Code personally, and delivered it 25 times to groups of around 20 on Pictet's internal training platform; the first six to eight weeks booked out as soon as the schedule went live. Sessions started with agentic fundamentals, what an agent is and how the loop inside a tool like Claude Code works, then moved through skills, sub-agents, and Model Context Protocol (MCP) integrations into hands-on use. More than 500 people went through it. "Adoption and enablement is often how you see value actually materialize," said Zachary Schillaci from Artefact. "Not just taking the license, but taking the training and putting it in the hands of users."
Claude Enterprise
Put Claude to work across your organization. Help everyone think deeper, do more, and build securely.
[Read more](../17-Billing-Plans/pricing-enterprise.md)
## The outcome
## Work that wasn't feasible now takes hours
Around 700 people across the group now have access to Claude Code and Claude Cowork: mostly engineers, plus product and business colleagues. "We are using Claude Code and Claude Cowork for problems where our other tools fall short," Blanchet said. One example came from compliance. One standout application emerged from compliance, where a complex gap analysis—comparing over 50 internal directives against current regulatory standards—was completed in just hours using Claude Code. This specific initiative had been originally projected as a two-week undertaking for a dedicated three-person team.
Outside of compliance, product managers now generate working prototypes in minutes instead of the one to two weeks a traditional cycle took. One infrastructure team built a centralized alerting system in hours rather than weeks, while another quickly delivered a customized UI for thin clients, the locked-down terminals used across the bank. A separate team successfully implemented a disaster recovery feature with Claude Code where other AI tools had failed. Another team fully automated its weekly marketwatch newsletter on major AI developments, a task that previously took three hours each week. "I'm surprised by the sheer range of problems that can be tackled," Blanchet said of Claude Code. "It is not only about developing code and building apps, but also about cracking tough problems."
Claude also reaches into the business's own systems, so its rollout moves more carefully. Some product managers went first, working with early MCP connections to GitHub, Jira, Figma, and the internal wiki. It also covers Pictet Alternative Advisors, the group's alternatives arm, where heavy Excel and PowerPoint users report the strongest results. Asset management, where demand runs high, is queued next. The group's investment teams aren't waiting for their turn: some have begun using Claude Code to manage machine learning pipelines for portfolio asset allocation. "Our investment teams are especially eager to use this force multiplier," Blanchet added. The next phase is accompanying business teams as they reinvent their processes, which requires staying close to how they work day to day.
His advice to other firms is the rollout's own lesson: "Broad impact doesn't just magically happen,” Blanchet said. “It's not only about rolling out a tool: it is about building capabilities and bringing people along."
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
### Money Forward builds an AI-native engineering organization with Claude Code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## The Patrick J. McGovern Foundation Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/pjmf
Path: 18-Industry-UseCases/pjmf.md
# The Patrick J. McGovern Foundation standardizes grant evaluation with Claude
[Try Claude](https://claude.ai)
Industry:
GovernmentBeneficial Deployments
Company size:
Small
Product:
Claude Enterprise
Location:
North America
Hundreds of grants
processed since launching Grant Guardian
100+ philanthropies
using Grant Guardian across US
The Patrick J. McGovern Foundation, a global philanthropy focused on AI and data for good, uses Claude to revolutionize how grant makers evaluate nonprofits. Their Grant Guardian tool transforms financial due diligence from inconsistent manual work into standardized analysis, delivering accurate results for hundreds of organizations while saving hours of document review.
**Key results with Claude**
- Processed hundreds of grants since launching Grant Guardian
- Eliminated hours of manual work transcribing and cross-checking financial documents
- Achieved consistent evaluation standards across all grant reviews
- Replaced inefficient spreadsheet processes prone to manual error
## Grant evaluation becomes a guessing game without proper tools
The philanthropy sector faces a persistent challenge with financial due diligence—the process of reviewing nonprofit finances before awarding grants. This critical step lacks standardization across the industry, creating inefficiencies and inconsistencies that hurt funders and applicants. Many organizations rely on staff without specialized financial training to analyze complex documents that arrive in various formats, leading to time-consuming manual work and potential errors.
PJMF faced these problems firsthand in their own grant making process. Nick Cain, the Foundation’s Vice President of Strategy & Innovation, said, "Documents come in different formats, so you're left doing inefficient work hunting through them to find the right numbers. You might transcribe things incorrectly."
Recognizing that this broken process wastes time on both sides, and as one of only a few private foundations with an in-house team of engineers and data scientists, PJMF decided to build a solution for the whole philanthropic sector, and chose Claude to do it.
“Philanthropy has often worked at a disadvantage—navigating complex and important decisions with technology that's not fit for purpose,” says PJMF President Vilas Dhar. “Grant Guardian is an early example of how AI systems like Claude can support a different kind of practice that helps foundations engage more thoughtfully, understand more deeply, and better align their work with the needs of partners at the frontlines of social change.”
Nonprofits spend hours reformatting documents while grant makers struggle with inconsistent analysis. Their approach would standardize financial review while maintaining the human judgment essential to thoughtful philanthropy.
## Selecting Claude for secure financial document processing
PJMF evaluated multiple AI models for their Grant Guardian tool, ultimately choosing Claude based on factors that aligned with their mission as a responsible AI-focused philanthropy.
One main driver of the foundation’s decision was the value alignment with Anthropic. They particularly valued Claude's commitment to data privacy—a crucial consideration when processing sensitive financial information from nonprofits.
Since Grant Guardian would handle confidential financial documents and grant applications, PJMF needed absolute confidence in their AI partner's data handling practices. Claude's approach to privacy made it the clear choice for processing sensitive information while maintaining the trust essential to philanthropic relationships.
## How Claude powers smarter grant evaluation
Grant Guardian uses Claude to transform how financial documents get reviewed and analyzed. When nonprofits submit their financial materials—regardless of format—Claude extracts key metrics and organizes them into standardized profiles that match each funder's specific criteria and values.
The tool's flexibility allows organizations to configure their evaluation parameters based on their grant-making philosophy. For example, funders focused on supporting emerging organizations can adjust settings so that newer nonprofits with shorter financial histories aren't automatically flagged as high-risk. Claude processes these varying document formats and identifies relevant financial indicators without requiring nonprofits to reformat their materials.
Instead of producing a simple yes-or-no decision, Grant Guardian helps grant makers identify areas needing further conversation or clarification. "We do not position or expect the tool to be used as the deciding factor," said Cain. "We're not trying to spit out a single composite score that says yes or no. We're trying to standardize the process of identifying areas where you need to clarify or have deeper conversations with the nonprofit you're considering supporting."
This approach enables direct comparison across grant applications while keeping human judgment at the center of funding decisions.
## Building confidence through consistency and accuracy
Grant Guardian, now used by over 100 philanthropies across the United States, has transformed PJMF’s internal processes while delivering measurable benefits to the broader philanthropic community. The tool eliminates the variability that previously characterized their evaluation process, where different staff members might interpret the same financial information differently.
Previously, PJMF used an Excel-based process where staff were trained to extract specific financial metrics. However, they frequently encountered edge cases that required individual judgment calls. Cain explained, "People would add comments saying they pulled in a number but noticed the date cutoff was different, so they did some back-of-the-envelope math to adjust it. That was reasonable, but the next person wouldn't necessarily make the same decision." Now the foundation achieves consistent analysis across all applications, with standardized logic applied to every financial review.
The impact extends beyond internal efficiency to the organizations they serve. For example, United Way affiliates and other grant makers using the tool report significant time savings and increased confidence in their processes. "Compared to our previous manual financial due diligence process, Grant Guardian has made everything simpler, saving us significant time and money,” said Sabra Williams, IT Manager at the United Way of Greater Philadelphia and Southern New Jersey. “In the past, we’d relied on volunteers and consultants because our internal team couldn’t manage the entire due diligence workload of our portfolio alone. With Grant Guardian, we were able to handle it quickly ourselves, freeing up time across our entire staff. You simply upload a nonprofit’s financial documents, and Grant Guardian automatically generates a financial report that’s easily interpretable to all, even those without an extensive finance background.”
## Expanding AI's role in democratizing philanthropy
PJMF envisions AI transforming philanthropy along two critical dimensions over the next several years. First, operational tools like Grant Guardian will enable greater transparency and strategic consistency across an industry that often lacks standardized processes, helping foundations scale their impact while maintaining rigorous evaluation standards.
Second, they're focused on helping grantees leverage AI for their mission-driven work. PJMF actively trains other funders to evaluate grant proposals incorporating AI, ensuring the philanthropic sector can confidently support innovative approaches to social challenges. Their [Learning Hub](https://learn.mcgovern.org/) provides workshops and other materials to help nonprofits move forward in their AI journey.
PJMF’s approach centers on keeping humans in the loop, developing AI tools that augment rather than replace human expertise. This philosophy ensures that sophisticated analytical capabilities become accessible to organizations of all sizes, not just those with large technical teams.
By positioning AI as an operational enabler and a programmatic lever, PJMF is creating a future where all philanthropic organizations—regardless of size or resources—can make more informed decisions and support innovative solutions to the world's most pressing challenges.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
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- [Research](../19-Reference/anthropic-com-research.md)
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## Terms and policies
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Postman Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/postman
Path: 18-Industry-UseCases/postman.md
# Postman automates the API development lifecycle with Claude for 40 million developers
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
North America
Up to 1,150 hours saved per year
for developers using Agent Mode on average
Hours to production via Amazon Bedrock
Postman moved from model evaluation to a production-ready integration in hours
More than 40 million developers and 500,000 organizations use Postman to build, test, and manage APIs, including 98% of the Fortune 500. As AI agents become primary consumers of APIs alongside human developers, Postman is building AI-native tooling that automates the design, testing, and maintenance of APIs end to end. Claude models power Agent Mode, Postman's AI assistant for automating API workflows, and a growing set of integrations that bring Postman's API context directly into Claude Code and Claude.ai.
## With Claude, Postman:
- Selected Claude Opus 4.6 as the default model choice in Agent Mode after evaluation showed it was the best-performing model for development and coding tasks
- Integrated via Amazon Bedrock in hours, with no infrastructure rebuild required
- Created an AI assistant that understands APIs and can read, write, and reason across collections, tests, specs, and code
- Built a Claude Code plugin, Claude connector, and Claude skill enabling developers to test APIs, generate client code, and sync workspaces from within Claude
- Adopted Claude Code across Postman’s own engineering teams for daily API collaboration and testing
## The challenge
## Fragmented APIs at enterprise scale
APIs sit at the center of modern software, but the lifecycle of building, testing, documenting, and maintaining them remains manual and fragmented. A developer working with an API endpoint typically needs to write tests, generate documentation, update the OpenAPI spec, and keep everything in sync with Git. Each step is a separate task, and any change upstream can ripple through the rest. At enterprise scale, across thousands of endpoints, this manual workflow creates drift: documentation falls out of date, tests don't match, and standards get applied inconsistently.
Postman's 2025 State of the API report found that 69% of developers spend more than 10 hours a week on API-related work, with testing, development and documentation being the most time consuming. Postman wanted to address this not by bolting AI onto individual tasks, but by building an AI-native experience with full context of a developer's workflow that could act across the entire platform.
Claude Platform
Use the Claude API to create new user experiences, products, and ways to work with the most advanced AI models on the market.
[Read more](https://www.claude.com/platform/api)
## The solution
## Selecting Claude for coding performance and enterprise trust
Postman evaluated multiple model providers, measuring output quality on development and coding tasks. Claude consistently delivered the best results, particularly for code generation, a core capability in the latest version of Postman. The team also found that Claude's single-shot performance stood out: developers preferred working with a model that delivered complete, usable outputs rather than one that repeatedly asked for confirmation. “Our customers are developers and engineering leaders who have high standards for coding tools,” said Abhinav Asthana, CEO at Postman. “Claude consistently performs at the top for development tasks."
Beyond raw performance, the decision came down to trust and fit. Anthropic's approach to information usage and organizational governance aligned with what Postman's customers expect. And Postman's products are often introduced by individual developers before expanding to enterprise-wide deployment. "The fact that Claude is available through Amazon Bedrock and that Anthropic has a mature enterprise governance story matters a lot when we're talking to Fortune 500 teams," Asthana added.
Integrating Claude through Amazon Bedrock was fast. "We were already using Opus 4.6, and Sonnet shares much of the same capability profile, so adding it didn't require rebuilding anything," said Asthana**.** "Once we made the call, getting up and running was a matter of hours, not weeks.”
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## The outcome
## AI with full context of API workflows
Agent Mode is Postman's AI-native assistant, and Claude models power it as the default selection. "Agent Mode is an entirely new way of interfacing with the Postman platform," said Asthana. "Given developers' trust of Claude, it was a natural fit for Claude to be the brains behind this product." What sets Agent Mode apart from a generic chatbot bolted onto a developer tool is that it operates with full context of the developer's workspace: collections, environments, tests, API history, and underlying code in native Git and filesystem workflows.
In practice, a developer can point Agent Mode at an API endpoint and have it generate a complete workflow: creating a Postman collection, writing tests, updating the OpenAPI spec, and keeping everything versioned in Git. Because Agent Mode has full context of a developer's workspace, it can also generate a full-stack CRUD app from a team's APIs, including frontend and backend, without switching tools. When debugging, Agent Mode can identify a failed request, locate the error in backend code, modify and fix the test, and rerun the request to confirm a successful response. “It connects model reasoning to real Postman operations like creating collections, updating tests, modifying specs, and working with Git and the filesystem. By using context from your existing collections, developers reduce manual work while maintaining organizational standards and quality,” explained Asthana**.**
Postman estimates that Agent Mode can save individual developers up to 1,150 hours per year, translating to nearly \$1 million in annual cost savings for a 10-person team.
Beyond Agent Mode, Postman released a Claude Code plugin, a Claude connector, and a Claude skill that bring API context into developers' agentic workflows. With these integrations, developers working in Claude Code or Claude.ai can test APIs by running collections, generate idiomatic client code, keep Postman workspaces in sync with their codebase, and more, all without leaving their preferred environment.
## Looking ahead
Postman will continue expanding AI-assisted capabilities for engineers building APIs for internal, external, and agentic use. The team is also eager to see how Claude Sonnet and Opus perform in more complex, hands-on engineering scenarios. Early signals are promising. "Postman sits at the center of how enterprises manage their APIs,” Asthana said. “By bringing Postman directly into Claude, developers and enterprise teams can move faster at every stage of API development, all without switching tools or losing context.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
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## Terms and policies
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
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- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
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## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pratham International Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/pratham-international
Path: 18-Industry-UseCases/pratham-international.md
# How Pratham delivers personalized assessment feedback to thousands of students across India with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Large
Product:
Claude Platform
Location:
India
1,500+ student assessments
completed across 20 schools
30% → 80% grading accuracy
through iterative prompt engineering with Anthropic
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
Education
Trusted, responsible AI tools for students and educators, from personalized learning to research assistance.
[Read more](education.md)
[Pratham](https://pratham.org/) is one of the world’s largest education nonprofits. Founded 30 years ago in India, the organization reaches millions of children annually through programs spanning early literacy to vocational training. Its methods have been validated through more than 10 randomized controlled trials, including studies by MIT's J-PAL. The World Bank has also recognized the Pratham method as one of the best investments in education for global education. Today, Pratham’s programs operate in nearly every Indian state and have been adopted in more than 30 countries.
## With Claude, Pratham achieved:
- **1,500+ student assessments** completed across 20 schools
- **30% → 80% grading accuracy** through iterative prompt engineering with Anthropic
- **90% accuracy** in generating questions aligned to Bloom's Taxonomy—the universal educational framework for assessing everything from basic factual recall to complex, higher-order reasoning
## The challenge: Thousands of practice exams, no way to give individual feedback
In classrooms across India, assessments tend to tell students their results but not how to improve. A teacher managing 60 or more students has little time to provide individualized feedback on each practice exam, and the students who need that feedback the most—those in under-resourced schools and communities—are the least likely to get it. The information exists in their answers, but the problem is turning it into something a student can actually act on.
Pratham has spent 30 years working on exactly these kinds of gaps. But even with a track record of large-scale impact, Pratham kept running into a fundamental constraint: there were never enough people to grade enough practice exams to give students the repetition and feedback they needed.
The issue became especially clear in Pratham's Second Chance program, which helps young women who dropped out of school prepare for India's 10th-grade board exam, a credential required for many jobs. The program serves women without access to trained subject-matter instructors. "These women didn’t get a chance to practice the exam enough times because we didn't have enough people to grade all those answers," said Nishant Baghel, Director of Technology Innovations at Pratham and a visiting scientist at MIT Media Lab. The bottleneck wasn't curriculum or motivation. It was grading.
Pratham's ATM had already reached more than 4,000 learners and auto-graded roughly 8,000 assessments across six Indian states through the Second Chance Program. But the system was challenging to scale: grading could be inconsistent, and there was no structured way to measure accuracy against curriculum standards.
## The solution: Designing an automated assessment and feedback engine for real classroom conditions
That constraint led Pratham to create the Anytime Testing Machine, or ATM: an end-to-end practice assessment system that uses Claude to generate curriculum-aligned questions, digitize handwritten student answers, grade them against structured rubrics, and deliver personalized feedback. The system is designed for the conditions Pratham actually works in. Students write answers by hand on paper and photograph them. The system converts those images to text, then Claude evaluates the responses for content, accuracy, and expression.
Pratham chose Claude after running evaluations across multiple models. "Claude did consistently well across tasks including question generation, checking the quality of generated questions, grading, and feedback," said Sravana Chandra, AI Lead at Pratham. "This, along with Anthropic's focus on safety and responsible AI, led us to choose Claude over other LLMs."
The collaboration was hands-on. Anthropic and Pratham teams met one to two times per week over several months, not just to integrate the model but to calibrate every stage of the pipeline. Grading accuracy started at around 30% when measured against expert-reviewed benchmarks. Through iterative prompt refinement and evaluation design, the teams brought that number to roughly 80%. “We implemented an LLM-as-a-judge framework, benchmarking model evaluations against internally developed golden datasets that were manually validated by subject matter experts,” Chandra explained.
On the feedback generation side, Claude's multilingual fluency was a key advantage. “Given Claude’s linguistic capabilities, it was readily able to handle feedback generation in a mix of Hindi and English, using English terms where relevant (such as for scientific terms) while keeping most of the text in Hindi,” Chandra said.
## The approach: Keeping teachers at the center
A core design principle throughout: teachers review and can refine AI-generated feedback before it reaches students. It reflects Pratham's belief that the teacher's role becomes more important, not less, when AI enters the classroom.
The response from educators has borne that out. Teachers report that automating the grading frees them to focus on targeted instruction rather than administrative work. "Teachers feel empowered because they remain the final evaluators who validate AI feedback before it reaches the student," Chandra noted. The system acts as a capacity multiplier: instead of replacing judgment, it gives teachers better information to exercise it.
For students, the shift is about dignity as much as scores. In these settings, receiving a grade without explanation can be discouraging. Claude's feedback gives learners something specific to work with. Rather than seeing a wrong answer with no context, a student receives a concrete explanation of the concept they missed, with a clear direction for what to study next.
"Human agency is something we focus on,” Baghel says. “Instead of asking what AI can do without teachers, we ask: how can AI help our teachers and students exactly where they're stuck?”
## The results: Personalized feedback reaching learners across six states
With Claude, the ATM now delivers 90% accuracy in generating questions aligned to Bloom's Taxonomy, the global educational framework. On the grading front, accuracy is roughly 80% aligned with content experts on rubric-based scoring. The Claude-powered system has completed more than 1,500 student assessments across 20 schools, with plans to expand to hundreds of thousands of students across India. Separately, the Second Chance program, which currently serves 15,000 women preparing for the grade 10 exam, plans to migrate fully to the Claude-powered pipeline by the end of 2026.
"AI tools like Claude give us a way to reimagine learning for students who do not have access to advanced educational resources," said Madhav Chavan, Pratham's co-founder. "In addition to providing personalized support to understand the textbook, the ATM innovation will help children verify and authenticate their knowledge beyond the textbooks."
## What’s next: Flipping the education system
Chavan sees assessment as just the starting point for something larger: a system where students can eventually be tested on any topic, not only what the curriculum prescribes, and receive a credential for what they actually know.
"Instead of asking children questions about the curriculum, ask them what they know," Chavan said. "If we flip that, we can flip the education system from being a filtration mechanism to one that offers differentiated pathways based on a child's interests and background knowledge. Before AI, this was not possible."
The partnership is already expanding. Anthropic will support Pratham's Tech in TaRL (Teaching at the Right Level) initiative, an AI-powered teacher support system with a randomized controlled trial planned for several thousand students. The two organizations are also exploring educational digital public infrastructure (including knowledge graphs), as well as geographic expansion to Kenya, Rwanda, and communities across the Global South. Pratham's three-year goal is to evolve the ATM into a learning and credentialing engine that recognizes competencies gained through non-linear pathways, available to learners worldwide.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
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- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Praxis Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/praxis
Path: 18-Industry-UseCases/praxis.md
# Praxis AI pioneers AI-driven education with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
North America
Under 8 weeks
from prototype to full private preview
Complex dashboards
created using natural language prompts
Praxis AI is transforming higher education by using [Claude in Amazon Bedrock](https://aws.amazon.com/bedrock/claude/) to create AI-powered digital twins of professors. These virtual teaching assistants provide personalized, round-the-clock support to students, improving engagement and performance while alleviating the burden on faculty.
With Claude, Praxis has achieved:
- 15x increase in usage of platform across higher education
- 75% student engagement with digital twins, compared to 14% for generic AI tools
- Full letter grade improvement in class averages after implementing professor digital twins
## Solving the capacity crisis in higher education
Today's college students face unprecedented challenges balancing academics with work, mental health concerns, and mounting financial pressures. Professors are stretched too thin to provide the increased support these students need—especially in under-resourced institutions.
"Students are struggling more than ever before. Many are working multiple jobs to afford tuition, dealing with pandemic learning gaps, and navigating complex personal challenges," said David James Clarke IV, CEO of Praxis. "For example, at many universities, professors are teaching six classes, coaching sports teams, and don't have time for research. Not every student can afford private tutors. It can be an impossible situation."
This lack of individualized support has dire consequences. Clarke explained, "There's a clear link between a student’s access to tutoring and a student’s success. Students with tutors graduate faster and get better jobs. We wanted to make that level of personalized guidance available to everyone."
## Why Praxis chose Claude
Praxis quickly recognized Claude's potential to revolutionize educational support through its superior performance and security features. "When we tested different models, Claude stood out for its ability to maintain context and provide nuanced, educational responses," explained Clarke. The platform's ability to anonymize student information while delivering personalized support was crucial for maintaining academic integrity.
## Leveraging Claude through Amazon Bedrock
Praxis discovered Claude through the Amazon Web Services (AWS) [Generative AI Accelerator program](https://aws.amazon.com/startups/programs/generative-ai), and its seamless availability via the Amazon Bedrock API proved transformative. "We developed an LLM switcher, and all we had to do was switch our default from OpenAI’s GPT-4 to Claude 3.5 Sonnet and it worked like a charm," recalled Clarke.
The impact on Praxis's growth has been remarkable. "The fact that we can deliver the industry's best LLM from within our AWS infrastructure via Amazon Bedrock has improved our middleware performance, allowed us to scale our business faster (15x usage in 6 months), enhanced security, and decreased costs," explained Clarke. This explosive growth was made possible by housing all key services within the same AWS cloud instance. Just as crucial is Amazon Bedrock's guarantee of immediate access to new Claude models. "When new Claude models launch, we can seamlessly switch to them in Bedrock with zero downtime," noted Clarke. "In education, where AI improvements directly impact student outcomes, having day-one access to Claude's latest capabilities is invaluable."
Security remains paramount in educational technology. "We deliver one of the most secure AI solutions in Higher Education, and our customers demand that. Rightfully so," said Clarke. Amazon Bedrock enables Praxis to protect and secure user privacy and institutional IP in secure instance "vaults," while providing enterprise-grade security controls including secure API authentication, SSO authorization, and protected data processing.
The cost benefits have been equally impressive. As Clarke notes, "All our student identity information is anonymized, and all institutional IP, including the content we use for retrieval-augmented generation, is protected. It's delivered to the user in a cohesive conversation, in one secure place that's also fast and portable." Amazon Bedrock's pay-as-you-go pricing model optimizes token costs as usage grows, while reducing infrastructure management overhead.
This infrastructure efficiency has freed Praxis to focus on innovation. "This agility has allowed the Praxis AI engineering team to focus on application-level innovation – releasing new features such as multi-agent workflows, real-time conversational voice, proactive trigger APIs, and data insight dashboards," explained Clarke.
## Empowering students and faculty with real-world results
The impact of Claude-powered digital twins has been transformative across Praxis' partner institutions. At Clemson University, a bioinformatics professor struggled to provide timely feedback to his 125 students. After implementing his digital twin, student engagement soared, with average grades rising significantly. Similarly, at another university, a social sciences professor's digital twin answered an astonishing 2,000 student questions per week, leading to an average grade increase from a C to a B.
These results demonstrate the power of providing personalized, on-demand support at scale. Clarke said, "By handling repetitive queries, the AI frees up professors to focus on high-value interactions with students. We've seen up to 70% time savings for faculty, and when students get the help they need, we see improvements in everything from grades to graduation rates."
Praxis' AI-powered solutions are not only enhancing academic outcomes but also helping institutions serve more students effectively. Clarke explained, "That's the promise of this technology—making quality education more accessible and affordable for all." With 75% of students regularly interacting with their AI teaching assistants, compared to just 14% with generic chatbots, Praxis is driving transformative gains in student engagement and success.
## Expanding impact through strategic partnerships
Praxis is partnering with leading institutions like Alabama State University, Clemson University, and the American Indian Higher Education Consortium (AIHEC) to bring AI benefits to diverse learners. Clarke said, "We're committed to leveling the education playing field. By partnering with Historically Black Colleges and Universities (HBCUs), tribal colleges, and community colleges, we can empower historically underserved students."
Praxis is also developing corporate training solutions in collaboration with Fortune 500 companies. Clarke noted, "The technology applications are boundless. From onboarding to upskilling, AI can personalize learning at every stage of an employee's career."
## Leading the AI revolution in education
Praxis believes AI will be pivotal in tackling the most pressing challenges in education. Clarke warned, "The current system is not sustainable. If institutions don't embrace AI to transform how they operate, they risk becoming obsolete. But if we harness this technology thoughtfully, we can create an educational experience that empowers every student to reach their full potential."
Praxis is working to expand access to world-class instruction, enable institutions to serve more students effectively, and equip learners with personalized support to succeed through its partnership with Anthropic and AWS. Clarke said, "What Anthropic has created with Claude is extraordinary. Students can now have meaningful, personalized learning interactions anytime, at scale, which is magical. We're excited to build on that foundation to redefine what's possible in education," said Clarke.
As Praxis scales its AI platform, its collaboration with Anthropic and AWS will be crucial. With Claude's exceptional conversational capabilities, Anthropic's commitment to beneficial AI, and secure, scalable infrastructure from AWS, they're poised to lead a new era of AI-powered, universally accessible education—one where every student can unlock their full potential.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
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- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Presien Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/presien
Path: 18-Industry-UseCases/presien.md
# Presien reduces critical safety events on construction sites by 70%+ with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
Asia Pacific
Over 70% reduction in critical safety events
within the first three months of deployment
From hours of manual review to proactive site briefings
Safety managers receive actionable AI-generated risk and site analysis
[Presien](https://www.presien.com/) is a physical AI company that runs its own computer vision models directly on heavy machinery in construction and mining, detecting safety hazards in real time. After six years building its proprietary data infrastructure, the company connected it to Claude through MCP to extend /loop, an agentic intelligence platform that reasons over live worksite data around the clock and surfaces risks before they become incidents.
## With Claude, Presien achieved:
- Over 70% reduction in critical safety events within the first three months of deployment
- Safety managers shifted from hours of daily video review to starting each day with an AI-generated risk briefing, enabling them to act immediately on issues
- 24/7 autonomous monitoring across thousands of machines and millions of data points, with no manual review required
- Compliance monitoring moved from periodic manual checks to continuous, policy-aware analysis
- Supervisor briefings generated from real incidents observed hours earlier, replacing generic templates
- MCP server integration built in weeks on top of Presien's existing data infrastructure
## The challenge
## A flood of data with no way to reason over it
Construction and mining sites generate massive amounts of data, but less than 5% of it is ever acted on. The U.S. Bureau of Labor Statistics estimates that every 104 minutes, a worker dies from a preventable injury in the U.S. Operators of these sites generate enormous volumes of video and sensor data for the purposes of incident prevention and site management.
Presien spent six years building computer vision models that run directly on heavy machinery, detecting hazards and blind spots in real time from dusk to dawn. That foundation gave them something rare: a continuous stream of real-world physical data from active sites worldwide.
Before Presien created /loop with Claude, safety workflows were manual and reactive. Managers sifted through dashboards and video clips to assess risk, a process that didn't scale and left machines collecting thousands of data points when teams were already buried in review. There was no way to gain insights across a project, cross-reference alerts against regulations, or catch compliance issues before they became incidents. Reports were compiled by hand and safety briefings were often generic.
"That's what led us to Claude," said Mark Richards, CEO of Presien. "Not as a chatbot layer sitting on top of our data, but as the reasoning engine at the heart of our intelligence platform."
Explore MCP
Try out MCP Connectors in Claude.ai
## The solution
## Selecting Claude for orchestration across complexity
In evaluating models, what mattered most to Presien was reasoning quality across complex, multi-source data, and reliability in multi-step agentic workflows the team could trust and explain to enterprise customers.
During testing against real worksite data, Presien gave Claude a prompt: Identify recent high-risk trenching detection events, then create a toolbox talk for site crews, save a draft email to site leads, and block tomorrow morning in my calendar to review before sending. Claude executed the full sequence, reasoning across video, events, telemetry, and policy documents.
“Other models struggled orchestrating complicated tool calls, or produced output that required significant human rework,” said Richards. “With Claude, the adherence to instruction was precise, the generated content was genuinely usable, and it did all of this through our MCP server architecture, knowing which of Presien's tools to call, without explicit instruction.”
Presien provides end users with starter instructions and pre-built Skills that they add to their own Claude Project connected to Presien’s MCP server. For those using /loop, pre-built agents accelerate the journey further. Interactions are contextualized to their business: their fleet, sites, and risk thresholds. “Skills let us build repeatable workflows, like generating a branded safety report or drafting a site escalation, that anyone on the team can trigger in seconds,” Richards said. “Together, it's less like using an AI tool and more like having a team member who already knows the business.”
## How /loop uses Claude and MCP to monitor sites and detect issues
Presien's computer vision models run on the machines themselves, generating a continuous stream of detection events: a worker in a blind spot, an excavator operating too close to a boundary, a vehicle moving without a spotter. Those events flow to the cloud, where Presien's vision-language model processes them and stores them alongside machine telemetry, company safety policies, and government regulations.
Claude connects to this data through MCP servers. When /loop identifies a cluster of high-risk detections on a site, Claude pulls the relevant events, cross-references them against the company's documentation, and determines what action is needed. Or a safety manager can query /loop directly: "Where are my highest risk activities across all sites this week and what should I do about it?"
/loop runs continuously, 24 hours a day, reviewing events as they happen. Critical detections trigger immediate attention; others are queued for morning review. By the time the safety manager starts their day, the analysis is ready.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## 70% fewer critical safety events in three months
Across early deployments, critical safety events have dropped by over 70% in the first three months. Without hours of daily video review, safety managers and site supervisors spend their time onsite with their teams, having the conversations that actually change behavior, rather than sitting at a desk watching clips.
The capability that represents the biggest leap is the end-to-end agentic workflow. A safety manager can issue a single instruction for a complex, multi-step task, and Claude executes the full sequence. These can also be saved as a repeatable agent that runs continuously, able to recognize a repeat scenario and deploy a workflow.
"I used to spend the first two hours of every day watching videos and filling in reports,” one site safety manager said. “Now I walk the site instead. The AI tells me where the problems are, and I focus on fixing them."
MCP gave the team the architecture to enforce that. "In a safety-critical industry, a hallucinated insight is potentially dangerous," Richards said.
## What’s next
Presien is expanding /loop toward fully proactive operations, where safety and operations managers begin each day not by logging in, but by receiving a briefing built for that role. For safety managers, that means identified risks, drafted escalations, and the compliance trends that need attention. For operations, it means machine utilization, earthworks progress, productivity trends, and idle time that costs money.
Through MCP, Presien is also offering OEM partners—the manufacturers of excavators, mining trucks, bulldozers and other heavy machinery—the ability to embed its intelligence directly inside their own platforms, so they get a native experience without switching tools.
"The shift is from a tool you query to an intelligence that monitors, interprets, and surfaces what matters without being asked," Richards said.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pressmaster Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/pressmaster
Path: 18-Industry-UseCases/pressmaster.md
# How Pressmaster turns a 10-minute conversation into a content strategy
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
90%+ reduction
in content production time
15-25 clients managed per independent operator
opening a category of work that wasn't economically viable before
Most AI writing tools address the wrong bottleneck. They produce more content, faster, but the output sounds like everyone else's. For founders and executives trying to build credibility through published ideas, generic output is worse than no output at all. Pressmaster.ai was built around a different bet: that the valuable part was never the writing itself, but the thinking behind it, and that the right AI system could extract that thinking and render it faithfully across every channel a leader needs to show up on.
## With Claude, Pressmaster achieved:
- 90%+ reduction in content production time, compressing a one-to-three-week workflow into a 10-minute interview session
- Independent operators now manage 15 to 25 clients, opening a category of work that previously wasn't economically viable
- Thought leadership now accessible to founders and executives at lower prices than traditional production costs
- Corporate publishing timelines cut from one to two months down to same-day turnaround for executive thought leadership
- Users reporting posts reaching hundreds of thousands of impressions, speaking invitations, and new business generated through their published perspectives
- A growing share of the Pressmaster codebase now produced with Claude Code
## The challenge
## Getting expert thinking out of people's heads and into print
Founders and executives generally have opinions worth publishing. What they don't have is time. The traditional thought leadership process demanded weekly hour-long interviews, multiple rounds of editing, approval cycles, then separate repurposing for LinkedIn, newsletters, and other channels. A single long-form piece could run \$500 to \$2,000 before anyone touched distribution. The full content stack took one to three weeks.
When Pressmaster launched, the first version used a static questionnaire that turned answers into copy. It was functional but flat: generic prompts produced generic output, and generic output was exactly what the market didn't need. "More and more users were asking for tools to help them create first-person content," said Raoul Plickat, CEO and co-founder. The team needed something that would get sharper the more it learned about a person.
That insight drove a pivot toward a more dynamic system: one that builds a personalized model of how a user thinks about their domain, developed over time through interviews, voice recordings, uploaded materials, and platform interactions, and uses that model to generate content that reflects not just what someone knows but how they'd say it.
90%+ reduction
in content production time, compressing a one-to-three-week workflow into a 10-minute interview session
## The solution
## Selecting Claude for narrative and creative context
Pressmaster was an early Claude adopter and started using the models in 2023 before API access was even available. "Even in those very early stages, we noticed that Claude had something unique when it came to content quality and depth," Plickat said. "It gave us a level of confidence in AI-generated content that we had not experienced with other models at the time." For a product whose value proposition depends entirely on output that reads as authentically human, that quality gap mattered more than any other consideration.
Today the team runs a split-model approach. Claude Sonnet 4.6 handles the bulk of content generation and reasoning because “it provides a strong balance between quality, speed, and cost efficiency, and it performs extremely well in creative and narrative contexts,” Plickat said. Claude Opus 4.6 takes on the heavier reasoning tasks: research agents, workflows that combine multiple datasets, anything where structured analysis under complexity is the constraint.
"We primarily use Claude for content creation because it consistently produces outputs that feel closer to human reasoning and expression,” said Plickat. “The depth, structure, and nuance make it particularly well-suited for thought leadership and long-form material."
## How Claude extracts and amplifies individual expertise
The user experience is deliberately simple: complete a short interview, review the drafts, approve, then schedule. At the center of this is what Pressmaster calls the Twin: a personalized knowledge model that builds up over time through interviews, voice recordings, uploaded materials, and every interaction with the platform. Claude reasons across it to produce outputs that match not just a user's facts but their specific angle on those facts.
Claude also drives what Plickat calls the ideation ecosystem: a background layer combining audience intelligence, real-time trends, and each user's accumulated knowledge. Whenever a user interacts with the platform, an agent is triggered to reason across those signals and surface content ideas aligned with where that specific person would naturally take the conversation. The team is also expanding toward autonomous agent capabilities, using Claude to handle edge cases that would otherwise require human intervention.
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## The outcome
## 90% time reduction for long-form content
A 10-minute interview session now produces what a one-to-three-week traditional engagement used to produce: long-form pieces plus native content for multiple channels. Plickat puts the time reduction at well over 90 percent.
That compression also changes who can participate. One Pressmaster user works on the technology side of wealth management and always had opinions worth publishing on regulatory shifts and emerging trends, but no consistent way to get them out. Now he logs in once a week, completes a short session, and within minutes has authentic content across his channels.
For agencies and freelancers, the change in scale is most visible. Independent operators now manage 15 to 25 clients through the platform by sending interview prompts, collecting insights, and letting the system handle generation and repurposing. Small teams of three handle as many as 50 clients. For corporate marketing teams, what used to take one to two months of scheduling and approval cycles now moves fast enough to respond to actual news cycles.
Corporate marketing teams face a different version of the same problem. Getting a single thought leadership piece through the full cycle—scheduling executive interviews, collecting input, drafting, revisions, approvals—could take one to two months. “In today’s fast-moving environment, that timeline is no longer practical,” Plickat said. “Companies need to respond in real time.” Marketing teams use Pressmaster to interview leadership, generate a first draft, and send it for approval in the same motion, fast enough to respond to actual policy changes, market shifts, and industry developments as they happen.
## Looking to the future
The product roadmap points toward autonomy. Rather than a tool that helps produce content, Pressmaster is building toward outcome-driven workflows where the system identifies opportunities on its own: discovering a relevant podcast, generating a pitch briefing based on a user's knowledge and perspective, then coordinating the outreach. Advances in Claude's agent orchestration and multi-step reasoning are what make that direction possible.
“Humans have unique perspectives, structured reasoning, and original insights that cannot be replaced,” Plickat said. "How far can we push efficiency through AI while still protecting authentic human insight?”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Pulpit AI Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/pulpit-ai
Path: 18-Industry-UseCases/pulpit-ai.md
# Pulpit AI turns sermons into multiple pieces of content with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Small
Product:
Claude Platform
Location:
North America
200% increase
in customer base within 3 months
80% cost savings
overnight when switching to Claude Sonnet
Pulpit AI, a tool for pastors to turn sermons into content, uses Claude to help pastors communicate with and reach their congregations.
- 80% reduction in operational costs while maintaining high-quality output
- 200% increase in customer base within three months of Claude integration
- 20+ pieces of content from one sermon to increase reach and engagement
## Competing for attention in a digital world
Pulpit AI helps pastors and church teams communicate with and reach their congregation and local community. Using AI, it allows pastors to upload sermons and quickly receive 20+ pieces of content.
Pastors, who put in hours creating their weekly sermons, have limited resources to amplify their content. “The average church has about 100 people, with just one pastor and an admin on staff. Pastors spend 30 hours a week preaching to 100 people, but lack the means to extend that message’s reach,” notes Michael Whittle, Founder and CEO of Pulpit AI.
Whittle, a former pastor, created Pulpit AI to maximize the reach and impact of sermons. With Claude, Pulpit AI transforms sermons into shareable content, empowering churches to amplify their message beyond Sunday service.
## Transforming sermons into multi-format content
Pulpit AI originally used a different LLM that didn't fully meet the unique needs of faith-based content creation. It struggled to parse complex theological ideas and often produced robotic-sounding content.
Andy Waters, Pulpit AI’s CTO, suggested trying Claude, noting, “We chose Claude for its superior ability to parse theological ideas without sounding robotic or obviously written by AI. Our customers noticed the improvement, noting that Claude sounds human and can adopt the ‘voice’ of the preacher.”
The integration process was smooth and efficient. According to Waters, "Integrating Claude into our platform was quick, required minimal prompt engineering and had high-quality outputs."
With Claude, Pulpit AI offers innovative features for pastors and congregation members:
- Video clip selection: Claude analyzes sermon transcripts to identify impactful moments, creating video clips with appropriate titles and categories.
- Multi-format content: A single sermon can be transformed into devotionals, social media posts, e-books, and discipleship materials.
- Improved sermons: Pastors can get AI-powered feedback on their sermons, with suggestions for clearer introductions or future ideas.
## Expanded reach, empowered pastors, engaged congregations
Claude's integration into Pulpit AI's platform created a ripple of positive change. "When we integrated Claude Sonnet into our platform, our costs went down 80% overnight." Whittle said. This cost reduction fueled rapid growth, and Pulpit AI saw a 200% increase in its customer base within three months.
Pulpit AI drastically reduces pastors' content creation time, turning hours into minutes. Waters explained, "We're increasing pastors' reach and scaling their ability to engage with their congregations."
Pulpit AI, designed for pastors, has had a significant impact on congregations. It transforms a single sermon into multiple pieces of content, providing "spiritual nourishment" throughout the week, catering to diverse learning styles and preferences. "Our goal is for the local church pastor's voice to be the loudest in a Christian's life," says Whittle. "Pulpit AI helps extend the impact of sermons beyond Sunday."
## The future of faith-based content
Pulpit AI is excited to use Claude's expanding capabilities for sermon analysis and personalized content creation. The team envisions a personalized AI model based on a pastor's body of work, revolutionizing the multi-billion dollar Christian publishing industry.
> We’re excited to continue our partnership with Anthropic to help pastors connect with their congregations. With 5 million sermons delivered worldwide to 2 billion Christians every week, the impact is enormous!
– Michael Whittle, Founder and CEO, Pulpit AI
## Related stories
### StubHub transforms live event ticketing with Claude
### Audience Strategies expands the electronic music industry's policy influence with Claude
### Orange localizes manga at an unprecedented scale with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## PwC Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/pwc-qa
Path: 18-Industry-UseCases/pwc-qa.md
# How PwC trained 400 consultants on Claude Code in a single session
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Professional services
Company size:
Large
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
6 weeks → 2.5 days
Legacy code analysis compressed
30,000-person training rollout
underway across PwC
6 weeks → 2.5 days
Legacy code analysis compressed
[Pricewaterhouse Coopers](https://www.pwc.com/us/en.html), or PwC, is a global professional services firm offering audit, tax, and consulting services to businesses and organizations worldwide. PwC and Anthropic [recently announced an expanded alliance](https://www.pwc.com/us/en/about-us/newsroom/press-releases/anthropic-pwc-expand-alliance-agentic-enterprise.html), driving impact across client work and the firm. Partner Ussama Baggili leads legacy and mainframe modernization at PwC, where he built systemized Claude Code workflows that have spread to a firm-wide training initiative. We spoke with Baggili about why PwC puts business users on Claude Code from day one and how a single training session got 400 leaders and consultants building apps in under an hour, and what that means for the firm.
## Anthropic: You've been one of the more active Claude Code users inside PwC. What were you trying to solve when you started?
**Ussama Baggili, PwC:** Everybody's trying to figure out how to get ahead with AI, but not everybody is able to use AI effectively. Claude is giving us the ability to re-energize the AI mindset in our people. It's a lot more relatable. People feel that they're getting to results faster that are both higher fidelity and also more in tune with where they're going.
We have these blind spots in our organization that we weren't able to connect. Claude Code is how we started connecting those.
What we're trying to do is get people thinking differently by treating Claude as a capable colleague. We started with coding, which is the obvious entry point. But I discovered that a lot of what Claude Code is really good at is analysis: working through the problem before you even get to the coding part. The early realization was that the analysis itself was the deliverable. You could take it and then make it polished. And once I saw that, it changed how I thought about who should be using it.
## What do you mean by that? There's a common assumption that Claude Code is for developers and that non-technical users should start somewhere simpler.
**Baggili:** People say, "Maybe we’ll start with chat and then graduate to Claude Code. It’s too complicated for people to want to use it right away" But I think that's very limited. I think starting with Claude Code at the beginning is actually a more optimal and natural segway for continued progress into more technical realms. When we were first planning our internal training, the thought was that it’s best to use the Claude chat version. However, believing in choice and not assuming we know best how the Claude products set will be used, we decided to run the training in Claude Code CLI within VS Code to start building muscle memory on more technical usage from which point the trainees can decide which one they preferred for their regular usage.
## That's a bold bet with a non-technical audience. How did you set that up to succeed?
**Baggili:** Installing Claude Code can be complex if there are restrictions on package installations. We managed to get it down to a single-line script that people could run to get everything installed.
Then the question become, how do we get 400 people to pace through a real training in about an hour and walk out energized? If things go wrong on the install, if they stumble on their prompting, they may not feel the benefit of using Claude Code.
So I thought, couldn't we build a skill or plugin within the training itself that helps people pace forward as they type their prompts? Think of it as a coach plugin within Claude Code. It tells people: great, here's what we're going to take you through in this training and helps set the training structure.
Then, the second most notable thing is to coach on how to work with Claude with the outcome in mind first, and then working backwards from there. The Claude Code coach plugin is wired into a project distribution that has a [CLAUDE.md](http://claude.md) that points to a coaching workflow for Claude. It is triggered upon session start and is visible to the user upon first interaction. It walks them through the steps to ‘here's your first prompt.’
## What did the training actually walk people through?
**Baggili:** It simulates a day in the life of three key tasks we do often. One, we respond to proposals. Two, we produce functional and technical specs for the things we're going to build. And three, we build applications or mobile applications.
The coach plugin walks them through their first prompt. And within 15 to 20 minutes, people had their initial draft RFP responses ready for their review. Within another 15 to 20 minutes, they had their functional and technical draft specs. By the time we finished the hour, people were posting screenshots of the mobile apps they had built with Claude Code in the team chat.
Regardless of whether it was perfect, people walked out positive and optimistic about Claude Code and why they needed it.
## What was the reaction after the session?
**Baggili:** People were already planning what to do next. We did a round of Q&A at the end, and people said things like: ‘Monday, this is what we're doing.’ Or, ‘Tonight I'm going to talk to my teams. I need everybody on this.’
My thinking was: how do I get this to be enticing enough for people to be yearning for it, so that they could do more with it *immediately*? Not tomorrow, not next week. We had already taken down the barriers to installation, dealt with the security hurdles, and made it as frictionless as possible.
## You mentioned that the shift from coding to analysis was a turning point for you. What does that look like in your day-to-day practice?
**Baggili:** Once I started producing decks and HTML deliverables with Claude Code, clients gravitated toward them. They were no longer shelfware. Clients could click through them quickly. So what started as 100% coding work shifted toward a non-coding output that was actually more valuable for our clients.
## Can you walk through a specific example?
**Baggili:** I lead our legacy and mainframe modernization practice. We often get these projects last minute where a client says, "We run AS400," or they have an ERP system for supply chain, or a healthcare TPA system. Systems that don’t have documentation or code that nobody can read anymore because the people who wrote it are retired.
With Claude Code, if they give us access to their code, we know how to run the analysis and give you a point of view very quickly in a package that's deliverable-worthy. We can show them previous examples and say, "Don't worry, you don't have to spend a fortune to get there. We'll help you see what you need to know." You're going to have documentation now.
The crazy part is what used to be six weeks' worth of engagements is now about two and a half days of doing that. The typical discovery process required significant effort towards collecting, manually reviewing documentation, interviewing stakeholders, reviewing findings, iterating over interim-deliverables and shaping the recommendation. With Claude Claude, the majority of these activities can be performed by the agent. That’s made us very credible with clients.
## Anthropic: Where did you take it from there?
**Baggili:** That’s when I started to see other use cases. If it can do this, can it also produce all this daunting work that we don't care to do? We started systemizing our proposals and offerings with Claude skills and Claude plugins. By packaging them into a systemized way of working, we built what's essentially an executive assistant in Claude Code. If you give me any question, I give it to my executive assistant and it spits out a deck with our branding, diagrams, workflows, and content—in minutes. We also started providing it to our leaders so they could use it across the organization.
## Anthropic: What's next?
**Baggili:** Now the idea is becoming global and the question is: how do we keep this going? How do we take this across all of our offerings for our 400,000 people and repeat the success we are witnessing in the US?
30,000-person
training rollout underway across PwC
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Qodo Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/qodo
Path: 18-Industry-UseCases/qodo.md
# Qodo helps developers ship quality code faster with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
1 million
pull requests reviewed per quarter
Top 5 ranking
on SWE Bench Verified benchmark
As AI coding tools help developers write code much faster, a new challenge has emerged: most of this AI-generated code isn't being properly reviewed, tested, or checked against company standards before deployment. [Qodo](https://www.qodo.ai/) addresses this gap by using Claude not just to generate code, but to automatically review, test, and validate that all code—whether written by humans or AI—meets production requirements.
With Claude, Qodo:
- Reviews 1 million pull requests per quarter across enterprise customers
- Achieves top 5 placement on SWE Bench Verified benchmark with their CLI agent, Qodo Command
- Detects complex security vulnerabilities that syntax analysis tools miss
- Generates clear PR descriptions to help developers understand AI-generated code
- Enables Fortune 500 enterprises to adopt AI while maintaining code integrity
## Bridging the gap between AI speed and enterprise quality
While agentic coding tools have transformed how quickly developers generate code, Qodo recognized a growing crisis in software development. Teams can now create features at unprecedented speed, but the flood of AI-generated code doesn’t always receive proper review or testing before being deployed, creating a dangerous paradox. The very tools meant to accelerate code generation have the potential to introduce quality risks that could cost enterprises millions if not properly reviewed.
"The core goal was to eliminate the speed-quality tradeoff in software development," said Avishay Bikowsky, Product Manager at Qodo. "\[As agentic coding tools became increasingly popular\], we saw a growing risk: much of that code wasn't being properly reviewed, tested, or aligned with architectural standards. We weren't just looking to accelerate development—we wanted to ensure that AI could help teams move fast and ship reliable, production-grade software."
For solo developers to Fortune 500 companies, the challenge went deeper than productivity metrics. In high-risk environments like payment systems or large-scale customer platforms, a single unreviewed bug could cascade into massive financial losses or security breaches.
## Selecting Claude for enterprise-grade code intelligence
Qodo's evaluation process centered on finding an AI model that could match the rigor of human code review while operating at machine speed. After testing multiple models across real-world developer workflows—code generation, test creation, refactoring and issue resolution—Claude consistently delivered superior results.
"For SWE Bench, we tested multiple models and Claude consistently outperformed," noted Bikowsky.
The technical benchmarks aligned with user feedback. Teams found Claude's responses more thoughtful, reliable, and aligned with how they actually build software. This human-like understanding proved essential for catching the subtle behavioral issues and security vulnerabilities that traditional static analysis tools miss.
## Transforming code quality across the entire development lifecycle
Qodo deploys Claude across the entire development lifecycle. Qodo Aware helps teams navigate unfamiliar codebases by explaining complex dependencies, enabling immediate contributions. During development, Qodo Gen—an IDE extension with 40,000 monthly active users—automatically generates tests and identifies bugs before code review, catching edge cases early.
At pull request time, where delays often bottleneck releases, Qodo Merge processes approximately 1 million pull requests quarterly, providing instant reviews that catch issues humans miss. "This issue was very hard to catch for engineers after hours of investigating," one customer noted after Qodo identified a critical security vulnerability. For complex bugs, Qodo Command—which reached top 5 on SWE Bench Verified—traces intricate code paths to identify fixes that would take engineers hours manually.
This comprehensive approach transforms how teams work with code, reducing review cycles while catching behavioral issues that traditional static analysis tools miss.
## Delivering measurable impact for enterprise development teams
The integration of Claude with Qodo’s products has transformed how Qodo's customers approach software development.
Teams using the platform experience reduced review cycles through actionable recommendations that can be applied directly, preventing the stale and abandoned pull requests that plague traditional workflows. Claude's ability to accurately describe code changes accelerates reviewer comprehension, while its consistent performance across all programming languages ensures quality regardless of tech stack.
"Claude Sonnet 4 enables Qodo to deliver exceptional results by identifying high-impact code suggestions aligned with company engineering policies and accurately describing code changes in ways that accelerate reviewer comprehension," said Bikowsky. The model's speed, reliability and consistency provide the optimal balance for enterprise code review, where both accuracy and performance are critical.
This impact extends beyond metrics to fundamental changes in how teams work. With Claude, Qodo maintains code quality across the entire software development lifecycle, from planning and code generation using Qodo Gen or Qodo Command through pull request review in Qodo Merge. By automating initial reviews, catching behavioral issues, and ensuring code compliance with ticket requirements throughout this end-to-end process, Qodo helps enterprises maintain velocity without sacrificing the quality standards their customers depend on.
## Pioneering the future of AI-driven software quality
Qodo's vision extends beyond traditional AI pair programming to reimagining how quality is maintained across entire codebases.
"Our focus moving forward is expanding how we ensure code quality—not just in newly generated code, but across the entire codebase, including legacy and existing systems," explained Bikowsky.
In the future, the company sees additional opportunities to leverage Claude for continuous validation of architectural patterns, automated refactoring at scale and proactive detection of quality risks before they reach production. "Claude's ability to reason deeply and respect organizational constraints makes it a strong foundation for enterprise-grade development," said Bikowsky. By putting code quality at the center of AI-assisted development, Qodo and Claude are ensuring that the future of software is both fast and reliable, proving that enterprises no longer need to choose between speed and quality.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
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- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
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- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Qonto Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/qonto
Path: 18-Industry-UseCases/qonto.md
# How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
Industry:
Financial services
Company size:
Medium
Product:
[Claude Platform](https://claude.com/platform/api)
Partner:
AWS
Location:
EMEA
2X faster bank transfers
with no manual beneficiary search, amount entry, or reference copying
3X less time to create client invoices
with Qonto's AI agents drafting them and the customer confirming before they're sent
More than 600,000 businesses across eight European markets run their banking and bookkeeping on [Qonto](https://qonto.com/en). In late 2025, its 15-person AI Lab built agents into the app to take over the repetitive parts of that work: preparing payroll transfers, drafting invoices, answering questions about the numbers. The agents' most complex work runs on Claude.
## **With Claude, Qonto:**
- Sends bank transfers 2X faster, with no manual beneficiary search, amount entry, or reference copying, then waits for the customer's final approval before the money moves
- Cuts client invoice creation time 3X, with its AI agents drafting every invoice and the customer confirming before it's sent
- Runs payroll 5X quicker: agents prepare every pay slip, the customer approves before anything sends, and a 15-to-20-slip run becomes one drag-and-drop bulk transfer
- Sees customers delegate transfers as large as €100,000 to Qonto AI agents, with the final approval always theirs by design
- Generated one customer's 500-plus monthly invoices in a single batch
## The challenge
## **Admin remains the hidden tax**
Qonto's customers run their own businesses: solopreneurs, freelancers, newly created companies, and small teams. Few have a finance team behind them, and financial admin has become a hidden tax on their time: they spend on average up to 8 hours every month on financial admin tasks. "They are not finance experts and they don't want to be," said Sophie Cornay, Business Unit Manager, AI Lab. "The manual, repetitive part of managing their finances takes too much time away from running the business."
Before Qonto launched its agents, using the platform meant learning it: finding the right action at the right time, then doing the work manually. An owner running payroll ended each month with 15 or 20 pay slips and made one manual transfer per slip, attaching each for the accountant. Invoicing worked the same way: client lists lived in a CRM or spreadsheet, and each invoice was re-keyed into Qonto one at a time.
"When you do one transfer, it's okay, it's a few minutes, everyone can manage," Cornay explained. "When you have 10 transfers to do, that's where the repetitive aspect of the task starts to be a big pain. It's not only the action, it's the volume of actions." That volume cost customers up to 8 hours each month, according to Forrester’s analysis for Qonto’s customers. The other loss was insight: with no finance expertise in-house, cash flow lived in hand-built spreadsheets while account data went unused for decisions.
## The solution
## **A compliance-first path to Claude**
Agents that take over that work have to operate inside customers' bank accounts, touching real money and real financial data. That set a bar most software never faces. “Since we are a financial institution, we need to work with providers that are compliant,” Cornay said. “Security is the foundational layer, and then it's about performance.”
Performance meant how well a model does the agents' actual jobs: pulling accurate answers out of a customer's transaction data, calling Qonto's systems to prepare a transfer or draft an invoice, and responding fast enough for an in-app conversation. Qonto routes by complexity: routing each step to the right model on latency, performance, and cost. The agents' complex missions run on Claude Opus 4.5 and Sonnet, while simpler steps go to smaller models, including Haiku. Access runs through Amazon Bedrock, with GDPR and EU AI Act compliance handled at the provider level. Claude also stood out for how well it integrates with Amazon Bedrock, from structured outputs and prompt caching to quota management. Every new release triggers fresh evals so each use case stays on the best model.
None of that rigor slowed the build: the project started in November 2025 and the first agent released six weeks later with several thousand beta customers. Cornay credits that speed partly to Qonto's legal, risk, and security teams co-building the solution. The lab itself runs on Claude internally too: engineers work in Claude Code daily; product and design teammates live mainly in Claude Cowork, along with Claude Design.
## **An operator for the busywork, an analyst for the insight**
The lab aimed Claude at two goals for users: save them time on admin and finance tasks, and turn their Qonto data into insight. Each goal became an agent that lives in the Qonto app and runs on Claude.
The operator agent takes the high-frequency work, routing each request to a specialized agent scoped to that task, which handles it end to end. A customer running payroll drags 15 or 20 pay slips into Qonto; the agent prepares them all in what Qonto calls a bulk transfer, ready for one final review before everything sends. The same flow covers invoicing: drop in a CSV of clients and the operator agent drafts every invoice, right customer, right amount.
The analyst answers questions about past and present transactions. "From a single conversation, one of our users was able to rebuild four years of cash flow," said Allison Pianpanya, Staff Product Marketing Manager for the AI Lab. "He identified tax credits, categorized grants, and got a detailed breakdown of his expenses without even opening a spreadsheet."
Beyond the agents Qonto builds, its Model Context Protocol (MCP) server lets customers connect their own Qonto data to Claude directly and build their own tools. Some have made subscription-audit dashboards to cut what they don't use; within weeks of launch, one user pulled his transactions, balances, labels, and invoices into Claude, sorted flows across eleven business categories, and built live cash, burn, and runway indicators. "This morning I was on a call with a user who told me: I do a meeting, the meeting transcript is sent directly to Claude, and based on the transcript it creates a quote on Qonto, sent directly to my client," Cornay added.
All of these flows touch money. "Regulation is our moat,” Cornay said. “From day one, control, transparency and trust were built-in by design. We have always believed that the agent can prepare, the agent can recommend, the agent can give the insights, but the user makes the decision. AI doesn't reduce responsibility, it changes where it sits."
Any action with a financial or customer relationship impact requires user confirmation. The review screen shows just enough to approve a transfer or judge whether an insight's data is accurate. On the most sensitive use cases, deterministic checks sit alongside the model in the architecture.
## The outcome
## **When customers trust, they delegate**
Transfers now get sent 2x faster: the user uploads an invoice and the operator agent does the rest, with no beneficiary search, no amount entry, no reference copying. Client invoices take 3x less time to create, drafted by the agents and confirmed by the customer before sending. One pattern surfaced across users: they never had to learn the platform first. The onboarding barrier, as Pianpanya put it, "is disappearing entirely."
"Users need to trust your agent,” Cornay said. “Otherwise they don't delegate, and the value is when they start delegating. We were quite surprised to see transfers of 100,000 euros with agents. We were thinking maybe people would start with a very low amount, and no: when they trust, they just do it."
One solo entrepreneur hands over two or three new clients a day; the operator agent does client creation and invoice drafting in one go, giving him back half a day of admin every month. Another manages 500-plus invoices a month for 550 clients. He tried the operator on his whole billing file to see if it could produce the batch in one shot. It could. He's now weighing moving his entire client base to Qonto.
Banking reconciliation, one of customers' most painful tasks, is next on the roadmap. The medium-term ambition changes who starts the conversation. "The next step is moving to proactivity," Cornay said. "We start to pull the user when their attention is required, when there is an alert, versus having the user go into the app to perform tasks. This, we believe, at some point may disappear."
## Related stories
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
### Money Forward builds an AI-native engineering organization with Claude Code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Qualified Health Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/qualified-health
Path: 18-Industry-UseCases/qualified-health.md
# Qualified Health and the University of Texas System use Claude to identify patients who need life-saving care
[Get started](healthcare.md#pricing-section)
Industry:
Healthcare
Company size:
Large
Product:
Claude Platform
Location:
North America
4–6 million patients per year
in Texas qualify for evidence-based interventions but never get identified
1 million+ patient population
at The University of Texas Medical Branch now being screened by protocols built on Claude to identify candidates for intervention
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
[Qualified Health](https://www.qualifiedhealthai.com) is a healthcare-native AI platform that identifies patients who qualify for life-saving treatments and improved evidence-based management but who would otherwise go undetected. The [University of Texas System](https://www.utsystem.edu) is one of the largest public university systems in the United States, with health institutions serving patients across Texas.
## With Claude, Qualified Health and the UT System:
- Screen a 2 million patient population to identify candidates for life-saving interventions
- Route eligible patients directly into clinicians' workflows with supporting documentation
- Complete chart reviews in minutes that previously required extensive manual abstraction
- Identify patients who benefit from medication optimization, therapeutic intervention, or further discussion
- Plan to expand from cardiology to primary care, vascular, GI, rheumatology, and neurology by end of 2026
## The problem
In Texas, almost every county experiences some critical physician shortage. Healthcare providers know that catching diseases earlier leads to better outcomes, but the information needed to identify at-risk patients is buried in fragmented clinical data that no human could reasonably review at scale.
"People both want and deserve a level of access to healthcare that our workforce can’t realistically deliver without AI augmentation," said Dr. Peter McCaffrey, Chief Digital and AI Officer at the University of Texas Medical Branch (UTMB).
Healthcare systems spent years digitizing their records, but digitization didn't make the data usable. "The problem we face is literally one of search, retrieval, and comprehension,” McCaffrey said. “It's 90% of what we do. It's where so much of our workforce gets burned out and it’s where most care gaps accumulate. The size and scope of that data are only growing, the breadth of our responsibility to patients is only growing, but our workforce is not keeping pace."
Organizations ended up with vast amounts of unstructured clinical notes, imaging reports, and test results scattered across disconnected systems. A patient may receive a new diagnosis of heart failure and may be started on therapy, but those medications and dosages may not align with the latest guidelines. Meanwhile, a Cardiology team–even at the same hospital–may be aware of the latest guidelines, but they would not be aware of whether newly diagnosed patients are receiving guideline-directed care even though doing so improves mortality. In Texas, an estimated 4–6 million patients qualify for evidence-based interventions each year and never get identified—resulting in preventable deaths, avoidable complications, and growing strain on the healthcare system.
## Claude powers population-scale patient identification
Qualified Health built an AI platform with Claude Sonnet 4.5 to help health systems identify patients who qualify for proven, evidence-based interventions at population scale. Claude was selected following a structured evaluation of multiple models, based on its performance in accurately extracting clinical information, minimizing hallucinations, and producing outputs that are fully traceable to source data, capabilities required for safe use in clinical settings.
The platform integrates fragmented clinical data, such as notes, laboratory results, imaging, and procedural records, and applies precise, guideline-based clinical criteria to determine patient eligibility across a broad set of cardiology practices.
Patients who meet those criteria are surfaced directly into clinicians’ existing workflows for review, with supporting documentation generated to trace each finding back to source data. This approach shortens the path from identification to treatment while preserving clinician oversight, enabling health systems to deliver evidence-based care more consistently and at a scale that was previously infeasible.
## From reactive care to proactive intervention
Justin Norden, MD, a physician and computer scientist, founded Qualified Health to help health systems deploy AI safely and at scale across clinical and administrative operations, enabling clinicians to find and treat patients who would otherwise fall through the cracks. His previous company focused on algorithm safety and trust in high-risk environments before being acquired for autonomous vehicle applications. That background shaped Qualified Health's approach: building the infrastructure needed to monitor, validate, and govern AI performance in high-risk healthcare settings.
"If we caught patients earlier and intervened, that would be better for everyone. That's very well known," said Norden. "What is not yet well known is that today, we have the potential to do that."
The partnership with the UT System began when Dr. McCaffrey was expanding his AI leadership role at UTMB. The institution needed a partner who could help them move fast and demonstrate real value, not just run interesting experiments. "We're not so much interested in, oh, you did something that looks cool on a poster," Dr. McCaffrey explained. "At this stage, we need true examples where AI is deployed in practice and it brings value to care because that is our mandate."
For cardiologists at UTMB’s Sealy Heart and Vascular Institute, the workflow is straightforward. They log into Qualified Health’s platform and see a census of patients who have been pre-screened by AI and who have opportunities for more optimized management in areas like heart-failure and valvular disease. The system then brings forward relevant medical and historical context balanced with evidence-based appropriateness criteria to highlight those who might otherwise go unnoticed but who would benefit from improved management. The Claude-powered AI platform surfaces relevant details from each patient's chart, extracting and synthesizing information that would be impossible to manually compile across a patient population.
"I could spend hours looking through charts and find things to worry about," Norden said. "But you can't do that on 10,000 patients." The system doesn't replace clinical judgment, he added. It amplifies it, enabling clinicians to apply their expertise at a scope that was previously impossible.
## Choosing Claude for clinical accuracy
Qualified Health continuously evaluates multiple large language models through a rigorous internal benchmarking process that combines automated testing with structured review by practicing physicians. Models are assessed on their ability to accurately extract structured clinical information from complex source data, minimize failure modes such as hallucinations, and provide traceable citations back to underlying records.
“Our focus is on precision and reliability,” Norden said. “We need models that can consistently identify the right clinical signals, avoid introducing errors, and make every output fully referenceable to the source data. In our evaluations for this work, Claude demonstrated the strongest performance across those dimensions.”
“Safety is non-negotiable in healthcare,” Norden added. “Anthropic has been a clear leader in building models with strong safety foundations, and that was an important factor in our decision-making.”
The validation process reflects Qualified Health’s roots in algorithmic safety and clinical rigor. Each deployment follows a staged approach that includes retrospective back-testing on historical data, automated evaluations, structured physician review, and controlled rollouts prior to broader use with partners.
“There are no fully automated clinical decisions being made,” Norden emphasized. “Every output is reviewed by clinicians, with direct validation against source data. Human oversight is built into the system by design.”
## The outcome
In the first month of deployment, the platform revealed that as many as a third of patients with heart failure have opportunities for improved optimization in guideline directed medical therapy. In the initial wave of review, this translated into dozens of patients with opportunities for evidence-based improvement in medication management which cardiologists could then validate and notify care teams. “This is a great example of AI actively augmenting the clinical workforce”, McCaffrey said. “It’s well known that many patients with heart failure can benefit from improved pharmacologic management but examining this adherence and medication practice across a population just isn’t feasible; we don’t have the clinician bandwidth for that.”
The approach extends beyond cardiology. "We started in cardiology, but this isn't just a cardiology tool," McCaffrey noted. "It's the same problem everywhere—there's a patient in GI with early cirrhosis, there's someone in vascular with an aneurysm that's never been flagged. The information is there. We just haven't had a scalable way to surface it. The need isn’t for AI to make medical decisions; instead, the need is to bring buried issues to the foreground so that clinicians can make medical decisions."
Cardiology was a deliberate starting point as a specialty with well-established diagnostic criteria, clear clinical guidelines, and availability of proven interventions with life-saving potential.
Building on UTMB's success, the initiative is now expanding system-wide. By the end of 2026, new deployments will help health systems across Texas identify patients eligible for evidence-based treatments in primary care, vascular, gastrointestinal, rheumatology, and neurology specialties. Dr. McCaffrey chairs AI work across all UT System health institutions, and the system views itself as responsible for all Texans across its exceptional geographic, medical, and socioeconomic diversity.
Dr. McCaffrey added: "Being able to scale that intelligence, that clinical reasoning, to everyone, everywhere is a really inherent social good.”
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### How Zingage automates care coordination for 400+ home care agencies with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
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- [Research](../19-Reference/anthropic-com-research.md)
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- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
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- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Quantium Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/quantium-qa
Path: 18-Industry-UseCases/quantium-qa.md
# Quantium scales Claude across Australia's largest enterprises
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Large
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Location:
Asia Pacific
1,200+ Claude Enterprise users
across Quantium
91% weekly usage
across global workforce
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
[Quantium](https://quantium.com.au/) is an AI and data analytics company headquartered in Australia, with more than 23 years of experience building AI and data solutions for retail, consumer, financial services, government, and health organizations. The firm designs, builds, and deploys AI agents for a client portfolio of large-scale enterprise clients. We sat down with Justin Spratt, Executive, AI Partnerships at Quantium, to talk about how enterprises are deploying Claude, what's blocking them, and how Quantium's own development culture has shifted.
## Anthropic: There's a lot of noise about AI disrupting consulting. What's your read on what's actually changing?
**Justin Spratt, Quantium:** Firms do face a workforce-retooling challenge. We believe there is still significant skills uplift required from the consulting firms and systems integrators to build full agentic workloads. On our side, demand for AI-native engineers and the consultants who can pair with them is increasing, not decreasing. Traditional software engineering is giving way to AI-native engineering, where engineers can spec, build, and deploy agents in days. The demand for agents over the next two to three years appears to be exponential, and someone must build and manage them to ensure economic value is delivered to the client. That's a much bigger opportunity space than the one we were operating in two years ago. The constraint isn't demand. It's change management.
## Quantium has over twenty years of data science work behind it. How does that legacy show up in your AI consulting today, and where do you see the biggest pull right now?
**Spratt:** The data science work is what gets us into the room. We've spent two decades building data assets for banks, governments, retailers, and health organizations. When AI showed up as a real category, we had the data foundation, the customer relationships, and the operational track record already in place. That mattered, because the conversations we're having now are about acting on data that we in many cases architected, built or managed.
The pull is across more verticals than people assume. Retail and financial services are the usual suspects, but mining is a meaningful growth area too. The operational safety work in remote sites is checklist-heavy and investment-rich, and it's the kind of work where careful augmentation can move the needle. The bottleneck today is actually hiring. We're bringing on roughly 100 new AI-skilled people into a 1,200+ person organization just to keep pace with what's in front of us.
## Walk us through your internal Claude footprint. Where is it deployed across the company?
**Spratt:** We've rolled [Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md) out to all our 1,200 employees, with 91% weekly usage**.** Six hundred of those are on Claude Code covering data scientists, engineers, consultants, and back office team members. Our development lifecycle is now spec-driven rather than waterfall, and that shift has come directly from how our engineers work with Claude day to day. I use Cowork myself for research summaries, automated data flows, and to run a pass across my inbox to flag what I'm missing. It means I drop fewer balls.
## A lot of enterprises came out of 2025 worried about the AI investments they'd already made. What did you see, and what's the underlying issue?
**Spratt:** There is a lot of C-level anxiety about pilots that didn't translate into value. In some cases, big deals landed inside enterprises without execution plans or transformation roadmaps attached. The technology arrived, but the people on the other side haven't been brought along far enough to extract the economic value.
We've spent 23 years building production systems in regulated environments, and one of the things you learn doing that work is that AI moves at the speed of culture. It can only go as fast as you can get people to use it. The rate-limiting factor at scale is change management, not technology. We saw that early, which is why we rolled Claude across our own organization first. That level of adoption isn't an accident. It's what happens when leadership uses the tools themselves and the rest of the organization follows.
That's why leadership role-modeling and training sit at the centre of how we work with clients. Without it, you end up with another set of pilots that look good on a slide but don't show up in the P&L.
## You've developed a specific workshop format for first conversations with CEOs, C-suite, and board executives that's been a deliberate answer to that pilot-fatigue problem. How does it work?
**Spratt:** We run a C-suite GenAI training masterclass called AI Executive Edge. It's peer-to-peer. Our leadership team runs in-person sessions for other CEOs and executives. Successful organization-wide AI adoption is led from the top. If a CEO, their leadership team, and the board aren't using the tools themselves, they can't credibly drive the agenda, and the organization slows down behind them.
AI Executive Edge came out of a pattern we kept seeing. The organizations moving the fastest, and getting the most economic value from AI, had their leadership using it for their own executive work, not just sponsoring it for others. You only see the real value when you take on the more advanced skills yourself, and then share that with your team. That's where real change and adoption start.
Our own CEO, Adam Driussi, spent significant time building his own digital twin and a digital advisory board, and that's some of the teaching material. In a session, our leadership team runs three hours of practical training directly for C-suite executives. The conversation that produces is different from the one you'd have in a pilot review. It moves from "should we invest in AI?" to "where do we deploy this next quarter?"
We've also extended AI Executive Edge to our clients, training their leadership teams to use generative AI in their own roles.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## What does Claude Code rollout look like at enterprise scale? Where does it land cleanly, and where does it get hard?
**Spratt:** It gets hard for the same reason Claude Cowork does: governance. You can't deploy Claude Code inside a listed enterprise and let an engineer use it against production data without identity mapping and access controls in place. Smaller organizations have fewer constraints, which is why pilots often happen there first. The work we're focused on is at enterprise scale, where the change management challenge is greatest.
We're in conversations right now about enterprise rollouts at scale. This work is helping the client redesign how they build software with AI in the loop. Their existing delivery cycles weren't designed for it. Once you do that strategy work, the adoption follows.
## How are you thinking about agent infrastructure for those enterprise deployments?
**Spratt:** We've moved to building agents natively on hyperscaler platforms like Amazon Bedrock and Google Agent Platform, where we hit a model garden and deploy Claude models from there. Part of that is pragmatic: enterprises default to whatever cloud they're already in, and the hyperscalers are putting real funding behind making agent workloads easy to spin up on their infrastructure.
The thing most enterprises don't realize yet is that the agent layer doesn't technically have to be tethered to the infrastructure layer. They treat it as a single decision. It isn't. Your data has to hit a model to produce value, but interoperability between the hyperscalers is real, and the more sophisticated digital-native customers we work with treat the agent layer as a separable choice. That's where data-platform partnerships matter. We have a Snowflake and Databricks relationship for that reason: the governance layer and pipelines are strong, and for those customers, data governance is a gating issue.
## Claude Cowork is the newest piece of this picture. Where does it fit for you, and what's holding broader enterprise rollout back?
**Spratt:** With the increased capability of Cowork, we're carefully weighing how we balance this with our trust obligations. Identity management is one of the major components we're thinking about. Rolling out Cowork well requires admins to actually set up their roles for knowledge workers so agents can act autonomously.Once that mapping exists, the information security guardrails fall into place. The demand for Cowork is enormous. Every CIO and CISO we talk to is asking about it.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Quantium Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/quantium
Path: 18-Industry-UseCases/quantium.md
# Quantium drives company-wide AI adoption with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
89% of team
use AI daily in their work
Complex proposals
now take hours vs weeks
Quantium, a global leader in data analytics and AI consulting, uses Claude to power company-wide AI adoption for its 1200+ team members, significantly enhancing productivity and helping teams deliver higher quality work faster.
With Claude, Quantium saw the following impact:
- 89% of team members use AI daily in their work
- Engineering teams have seen significant time savings on specific coding tasks
- Complex client proposals now take hours instead of weeks
- Teams deliver higher quality work more quickly
- Leadership coaching scaled across the organization
## Quantium's AI evolution
For over twenty years, Quantium has helped the world's leading businesses solve their biggest strategic challenges through data analytics and AI. Quantium is putting best-in-class Gen AI tools in the hands of their team members to amplify two decades of expertise in solving complex business problems.
Last year, Quantium launched its 'ALL IN on AI' strategy – a company-wide commitment to put AI at the center of everything they do. The strategy goes beyond building AI into products and solutions. It means having every team member use AI daily in their work, training team members to get the most out of AI, and setting clear goals for AI adoption. Most importantly, it means creating an environment where the brightest minds in data and AI can innovate with these new tools in order to free up time for more strategic work.
"Clients partner with us to turn data into decisions that matter," says Adam Driussi, Co-founder and CEO of Quantium. "For over two decades, we've used AI to extract real value from data. When generative AI emerged, we recognized it would completely reshape how businesses operate and make decisions. That's why we've embedded AI into every role at Quantium. It's not a separate initiative; it's how we work. This hands-on experience means we're not theorizing about AI with our clients – we're sharing practical insights from our own transformation."
## Finding the right AI partner
Quantium's search for an enterprise AI platform demanded exceptional standards. Its teams tackle diverse challenges – from strategic consulting to advanced analytics and software development. Any AI partner needed to match this range of expertise while meeting strict requirements for security and ethics.
Claude Enterprise stood out by offering:
- Exceptional performance on complex analytical problems
- Advanced reasoning for technical challenges
- Industry-leading data privacy protections
- Strong commitment to responsible AI development
- Versatility across business and technical work
"Claude combines industry-leading powerful analytical capabilities with careful attention to security and ethics," says Ben Chan, Chief Operating Officer at Quantium. "It processes complex information quickly while protecting sensitive data. The alignment between Anthropic's focus on responsible AI development and our own ethical standards was crucial in our decision."
## Implementation and impact
Quantium developed a practical implementation strategy focused on clear guidelines and hands-on training:
1. Clear vision and expectation: Set "every person, every day, powered by AI" as the standard, with leaders actively demonstrating useful AI applications
2. Practical guardrails: Created guidelines that enable rather than restrict AI use
3. Skills development: Introduced a capability program that blended hands-on practice with educational programs and tutorials
4. Use case development: Encouraged each business unit to develop specific AI applications to improve core workflows, encouraging teams to experiment and innovate within their domains
The results have already started to transform how teams across Quantium work:
- **Coding:** Quantium's technical teams have embraced Claude for coding tasks with remarkable results. Top-performing teams now have the majority of their code written by AI, with tasks that previously took days now being completed in hours. The adoption is rapidly expanding across teams, with Quantium targeting AI-driven development for the vast majority of all coding work. The quality and speed of code production continue to improve dramatically, setting new standards for engineering efficiency and innovation across Quantium's technical teams.
- **Writing and analysis**: AI has transformed how team members handle complex documentation. For example, the team built an AI system to help write business proposals and bid responses, cutting the work time by up to 90%.
- **Training development**: Claude has made creating training materials much faster. When developing a new leadership program, the team used AI to help plan the curriculum and create content. This cut the development time from 64 days to 32 days, while still maintaining high quality standards.
- **Leadership coaching**: Quantium has created digital twins of their leadership team to scale coaching capability throughout the organization. These AI twins provide consistent, high-quality feedback to team members before presenting work to executives, helping team members improve their work while enabling senior leaders to scale their coaching.
"What's been incredible is seeing how Claude has fundamentally changed our approach to coaching and development," says Chan. "Teams are getting more frequent, consistent feedback, and our leaders can focus on deeper strategic conversations instead of basic review cycles."
## Building for the future
Quantium's approach pairs talented people with sophisticated AI tools and technologies – creating an environment where data scientists and analysts can tackle increasingly complex client challenges. By pairing Claude's capabilities with decades of expertise in AI and analytics, Quantium is setting new standards for what businesses can achieve in the age of AI.
"Claude has fundamentally changed how we approach complex problems," says Driussi. "The combination of our deep analytical expertise with powerful AI capabilities lets us tackle more ambitious challenges. Our teams can explore solutions in ways that weren't feasible before. We're now taking these practical insights to our enterprise clients globally, helping them move beyond AI experimentation to create genuine competitive advantage that will determine which businesses thrive in the coming decade."
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Quillit Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/quillit
Path: 18-Industry-UseCases/quillit.md
# Quillit eliminates 80% of the time-consuming tasks of qualitative research using Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
North America
80% reduction
in report writing time
89-98% accuracy
in citation accuracy with Claude 3.5
Quillit ®, a product developed by Civicom ®, uses Claude to transform the qualitative research process for market researchers. This reduces time spent writing research reports by up to 80%, ensures data security, and uncovers nuanced insights.
With Claude, Quillit:
- Reduces report writing time by up to 80% for clients
- Achieves 89-98% citation accuracy with Claude 3.5, up from 60-70% with previous models
- Processes more interview data simultaneously with Claude's expanded context window
- Implemented their MVP in 3 months, with new features added every 1-2 months
## Streamlining the qualitative research process
For qualitative market researchers, conducting in-depth interviews, focus groups, transcribing, analyzing, and reporting data is immensely time-consuming. Critical insights risk getting buried in transcripts and notes.
Jason Deniega, Product Manager at Quillit, explains, "Our vision is to simplify and accelerate research: to eliminate the time-consuming parts, so our clients can focus on finding nuances in their data.”
Quillit serves qualitative market researchers seeking to understand the "why's" in business and consumer behavior. Their workflow encompasses pre-research, respondent recruitment, data collection, analysis, and reporting. Quillit aimed to streamline this entire process while maintaining high data privacy and security standards.
## Why Quillit chose Claude
After extensive evaluation, Quillit selected Claude for several key reasons. Anthropic’s emphasis on data ethics and governance aligned perfectly with their clients' strict content analysis requirements. The AI's benchmark performance on multi-task learning and reasoning capabilities also proved superior for Quillit's use cases.
"Accuracy and peace of mind around data concerns are top priorities for our clients, and we wanted Quillit to deliver on that promise," says Deniega. "Anthropic’s emphasis on data ethics and governance for Claude models aligned with our clients' expectations."
The implementation process was also straightforward. Quillit's team quickly learned to work with Claude. "We're very satisfied with Claude’s performance and the support from our Anthropic account manager," notes Deniega.
## How Claude powers qualitative research insights
Quillit harnesses Claude for key aspects of the qualitative research process:
- **Summarizing interview transcripts**: Quickly distilling key points from lengthy conversations
- **Querying qualitative data**: Enabling researchers to ask specific questions about their data
- **Generating contextual citations**: Creating precise references to transcripts and video recordings
- **Conversation threading**: Allowing researchers to explore specific insights
- **Research overview**: Providing a birds-eye view of all research questions and responses across all interviews
This approach allows researchers to gain deeper insights in significantly less time.
## Delivering measurable impact for researchers
Since integrating Claude, Quillit has transformed the research experience for clients. The most dramatic benefit has been time savings, with report writing time reduced by over 80%.
Deniega explains, "Before using Claude 3.5 Sonnet, our accuracy rating for citations was around 60-70%. After that, it was between 89-98%. This level of precision is crucial for our clients' confidence in the insights they receive."
Researchers have embraced these improvements. One client shared, "Creating the AI reports was so easy. My client was extremely happy with the results, and it looks like this may be the only deliverable from now on!"
Another highlighted, "Once oriented, Quillit is very easy to use. I like the ability to segment responses in an easy way and with a single file. I like that it will accommodate multiple file types.” It’s noteworthy that Quillit can accommodate the combination of all types of research data, regardless of the platform used to capture the data..
## Building the future of AI-powered research
Quillit plans to leverage Claude to streamline the entire research lifecycle. They're exploring an AI moderator for interviews and seamlessPowerPoint generation from Quillit reports.
"Our work with Anthropic is just starting," says Deniega. "We've had success using Claude for the market research industry, and we'd like more people to know about that!"
By combining Claude's capabilities with their deep understanding of qualitative research workflows, Quillit is transforming how researchers uncover insights – making the process faster, more thorough, and more accessible while maintaining the highest standards of data security and privacy.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
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## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
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- [Research](../19-Reference/anthropic-com-research.md)
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## Terms and policies
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## RAINN Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/rainn
Path: 18-Industry-UseCases/rainn.md
# RAINN brings crisis support to encrypted messaging platforms with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
[Claude for Nonprofits](nonprofits.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
Signal Messenger integration in 30 days
extending encrypted, anonymous access to RAINN's services
Full crisis support deployed for higher education institution in one week
via WhatsApp, text, and phone services
Beneficial Deployments
Accelerate the work that matters most
[Read more](../19-Reference/claude-for-nonprofits.md)
[RAINN](https://rainn.org/help-and-healing/hotline/), the Rape, Abuse & Incest National Network, has connected survivors of sexual violence with confidential support for over 30 years through its National Sexual Assault Hotline and online services. As CTO, William Bondurant leads the engineering work that extends RAINN's reach to new channels, including building the hotline interface on encrypted messaging platforms like Signal. We spoke with William about how RAINN's engineering team uses Claude Code to build infrastructure for crisis support, while still keeping the crisis support itself fully human. As RAINN has adopted Claude across its operations, their guiding principle is that AI's role is to connect survivors with human support faster, not to replace people. The following conversation has been edited for length and clarity.
## Anthropic: You're CTO of an organization that has supported survivors of sexual violence for over 30 years. What is the role of technology and AI in that mission?
**William Bondurant, RAINN:** The mission has been the same for 30 years: connect survivors with confidential, anonymous support. What's changed is how people reach out, and that's where technology comes in. Every channel we build has to be anonymous, confidential, and encrypted, because the people reaching out are navigating a crisis and need to trust us completely. And the efficiency matters as much as the reach: when we don't have to spend on building a channel by hand, that funding can go to supporting RAINN’s victim services. RAINN support specialists are highly trained, trauma-informed professionals who staff the National Sexual Assault Hotline. They provide free, confidential, 24/7 crisis interventions and support for survivors of sexual violence and their loved ones. That's how I think about technology here. It's always in service of the mission to stop sexual violence and get support to more people, more of the time.
## Anthropic: RAINN has expanded from the traditional phone, online, and text hotline to encrypted messaging platforms like Signal. For survivors specifically, why does the choice of channel matter so much?
**Bondurant:** For a survivor, there can be real fear of repercussions in reaching out for help. When a survivor works up the courage to make contact, maybe they’re ready and maybe they’re not, and they need to know they can trust the channel completely. We have an obligation, from a safety and a trust perspective, to be completely anonymous and completely confidential. That's why we've been adding ways for survivors to reach us through Signal, WhatsApp, and coming soon, Telegram. You don't have to give us any information about who you are. When you're ready, we're here.
## Anthropic: What's the standard you hold yourselves to for any new channel you bring online?
**Bondurant:** Your privacy and your anonymity. These conversations are 100% encrypted. I don't know who you are. You don't know who you're talking to on the other end. But we're here to provide that support. That's the standard. It has to be like that for the medium to be aligned with our mission.
That trust has to extend to the platform itself, not just our promise to the survivor. Platforms like Signal, WhatsApp, and Telegram work because no one, whether employees or bad actors, can see the messages.
## Anthropic: RAINN runs on AWS and uses Claude Code through Amazon Bedrock. Walk us through how your engineering team uses Claude Code to build new integrations.
**Bondurant:** We're an AWS shop, so we go through Amazon Bedrock. What Claude Code changes is how much my engineers can take on, and how fast. They can spin up a council of agents to cut code for an integration like Signal, with Telegram next, working from a clear spec and reviewing everything before it ships. An integration like that used to be months of engineering work. Now our small team can stand it up in a fraction of the time. That speed is the whole point for us: the faster we can build a channel, the sooner survivors have one more safe way to reach a support specialist. We're not a large engineering organization. We have to move fast and do more with what we have.
## Anthropic: Tell us about the Signal Messenger integration. What did it take to build, and what does it look like for the survivor and the support specialist?
**Bondurant:** Signal provides a command-line interface that developers can use to build connectors into support platforms. The work is taking that CLI, wiring it into AWS, piping the conversation into our victim services console, and implementing the redaction logic. In our particular case, everything has to be anonymous and confidential. If a survivor puts in "I live at 123 Maple Lane," we have to redact that and wipe it to make sure it's not transmitted, logged, or stored. That's not a small thing to get right.
When you reach out, it's anonymous and confidential. We're not looking at your IP address, and we're not looking at the content of why you reached out. Keeping messages from being logged or stored, and redacting personal details in real time, took real engineering, and we built that pipeline ourselves, with Claude Code’s help. The redaction runs entirely in our own system; the survivor’s message is never sent to or stored by Claude. Claude Code let us build to our anonymity and confidentiality standards without compromising them.
From the survivor's side, you're messaging on Signal. You can find RAINN there the same way you'd find anyone else on the app. From the victim services side, the message comes into the same console that support specialists already use. They're not logged into Signal. They're not switching between tools. The conversation just shows up where they work. End-to-end encrypted, no survivor PII retained in our system, no break in anonymity.
With Claude Code, we shipped the full Signal integration in roughly 30 days. We're one of the first crisis hotlines where people can actually reach out directly to us over Signal.
## Anthropic: You also recently stood up a full WhatsApp, text, and phone service suite with a higher education institution in one week. How did Claude Code make that possible?
**Bondurant:** This university approached us as they were expanding services for students affected by sexual violence on campus. But the timing shifted. They weren’t sure when exactly they'd be ready. Normally that's a problem because development timelines don't bend to moving deadlines. With Claude Code, we could move on their schedule. When they said go, my principal engineers tasked Claude Code with building out the connectors, and we deployed a full WhatsApp, text, and phone service within a week. That velocity is not something I could have delivered otherwise.
## Anthropic: Beyond engineering, you run much of RAINN’s operations on Claude. What made it the right fit across the whole organization?
**Bondurant:** Claude is our connector. It enables us to run one suite instead of a stack of separate solutions, integrated with the applications we already use. Our finance team works inside Excel with connectors Claude provides to our accounting and personnel management tools.
The communications team uses Claude connectors for fast-tracking everything from presentations to creative briefs. Having Claude help with administrative tasks allows you to free up resources to focus on your core services. For my own day-to-day, I don't schedule my own meetings anymore. Cowork does it.
## Anthropic: You've come up through AOL, AWS, and Facebook. What's different about the AI shift, and how have you helped your team navigate it?
**Bondurant:** I came up through America Online in the late nineties and early 2000s, then Amazon Web Services, then I built out the AI network for Facebook. So I'd already seen the leap from dial-up, broadband, on-prem to virtualization to cloud, and the leap to AI inside AWS and Facebook. By the time I came over to RAINN, I didn't need any convincing to implement AI.
Every efficiency on the tech side is capacity we can put back into people. Every new channel we add, like Signal or WhatsApp, means more contacts coming in, which means we need to scale our support specialists staffing appropriately. Solutions like Claude Code allow us to scale rapidly from a tech perspective, while we are cost efficient to ensure our contact agents can scale appropriately as we expand our reachability.
## Anthropic: How do you address concerns from stakeholders about AI in a sensitive domain like crisis support?
**Bondurant:** The headlines around AI are usually about layoffs or replacing people, and in the crisis support world that overlaps with the documented and dire danger of using AI to replace humans in crisis intervention. Both are very real concerns. My approach as the builder of the tech infrastructure that makes human engagement possible has been to keep the framing on automation, not replacement. The tech does more so the mission can have more human connection, not less.
We've also been clear philosophically: AI is not going in front of the survivor. We're not putting a bot up to triage people. Our mission is to put a survivor in contact with a trained human. Everything Claude does at RAINN is on the way to that connection, not in place of it.
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## Anthropic: RAINN's work extends beyond direct support into policy. Does that shape how you approach building AI tools in this domain?
**Bondurant:** It does. We have a policy team that works on legislation like the Take It Down Act, so we understand tech-enabled sexual abuse (TESA) from the legislative side, not just the support side. That perspective shapes how we build. We know what survivors are up against, and we build survivor-facing tools accordingly: every channel is encrypted end to end, and survivor conversations stay inside our own environment—they’re never sent to the AI tools we build with.
## Anthropic: RAINN has been firm that AI will not replace your victim services staff. Why is that line so important?
**Bondurant:** We are not going to replace our victim services staff with AI. How we're going to use AI is to automate and get that human being to a human being quicker, faster, and better.
The hotline has been around for 32 years, and what's made it work is that on the other end of the line, when someone finds the courage to call, there's a person. A trained person who knows what they're doing. The role of the technology is to clear the path between the survivor and that human being.
## Anthropic: What's next on your roadmap?
**Bondurant:** The next build I want to do is a real-time search sidebar for our support specialists. Think about how the Claude plugin appears in Excel, Word or PowerPoint. I want that for the support specialists. It would surface what the support specialist needs, right when they need it, without storing anything, and without Claude ever reading the survivor’s side of the conversation. The specialist asks a question; the sidebar answers from our own information database.
As an example: what's the statute of limitations in a given state? Today, the support specialist has to swivel over to the information database we maintain internally, look it up, and come back to the conversation. Same thing with local resources. The goal is if someone needs to know where the nearest shelter is in a given city, the sidebar would surface the address. The survivor doesn't wait.
## Anthropic: What advice would you give to other nonprofit leaders thinking about adopting AI for mission-critical work?
**Bondurant:** Two things. First, don't let the headlines convince you AI is just about cutting headcount. If you approach it that way internally, you'll lose your team. Instead, approach it as automation that frees your people to do more of what they're trained to do. That's a different conversation.
Second, take your encryption and confidentiality requirements seriously when you pick platforms. The technology has to be aligned with your mission. For us, that meant going with platforms where the privacy story is end-to-end. If you skip that step, the rest of what you build doesn't matter.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rakuten Claude Managed Agents case study | Claude by Anthropic
Source: https://www.claude.com/customers/rakuten-qa
Path: 18-Industry-UseCases/rakuten-qa.md
# Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Large
Product:
Claude Managed Agents[Claude Platform](https://claude.com/platform/api)
Location:
Asia Pacific
Major releases every two weeks
down from once a quarter
97% reduction
in initial critical errors
Claude Managed Agents: Get to production 10x faster
We're launching Claude Managed Agents, a suite of composable APIs for building and deploying cloud-hosted agents at scale.
[Read more](https://claude.com/resources/articles/claude-managed-agents)
[Rakuten](https://www.rakuten.com/) is a global technology company with over 70 businesses spanning e-commerce, travel, fintech, digital content, and communications. As part of its company-wide "AI-nization" strategy, the company moved from using Claude Code to accelerate software development to building AI agents that work alongside employees in every business function. Yusuke Kaji, General Manager of AI for Business at Rakuten, spoke with Anthropic about why the team adopted Claude Managed Agents, what it took to go from experiment to production, and what changes when employees start delegating outcomes to agents instead of tasks. The following conversation has been edited for length and clarity.
## Your team invested early in building agentic infrastructure from scratch. What changed when you started using Claude Managed Agents?
**Yusuke Kaji, Rakuten:** When you are at the frontier, you are often solving problems that have no prior art. We had a strong hunch early on that agents would need persistent compute, memory, and storage to move beyond chat-based AI interaction. That turned out to be exactly the right bet. Our engineers invested significant effort into the infrastructure needed to make our agents reliable and scalable. That was the right call at the time, because no one else had done it before.
Now managing the agent execution layer is not our core objective. With Managed Agents now handling scalability and reliability, that same engineering talent can be redirected toward what actually differentiates us: the agentic experience itself, and the safe, governed integration of agents with corporate systems. We see value in accomplishing things in a week rather than a year. The world will not wait for us.
## Rakuten's company-wide AI strategy accelerated with Claude Code. What made agents across the whole company the next step?
**Kaji:** From day one, we clearly saw the potential of Claude Code as a new way to work beyond engineering. We understand that technical innovation starts with a small group of users and then quickly scales to change the world. We see the agent as the next wave of that pattern.
With Managed Agents, our power users become like Galileo, contributing across domains far beyond a single specialty or discipline. We deploy each specialist agent within a week, managing long-running tasks across engineering, product, sales, marketing, and finance, generating apps, proposal decks, and spreadsheets in sandboxed environments. As agents become more capable, Managed Agents lets us scale safely without building agentic infrastructure ourselves, so we can focus entirely on democratizing innovation across the company.
In practice, we integrate agents with Slack, Microsoft Teams, and our own Kanban-style task system, where users create and assign tasks to agents. The workspace and artifacts are shared with colleagues. Managed Agents' support for multiple environments lets us create separate workspaces for each of these use cases.
We learned we can get things done anywhere, particularly from our mobile devices. Information density tends to be sparse in written communication. By natively supporting mobile, we use voice to communicate with agents, capturing more detail about the problem we want to solve while assigning tasks on the go. We see this as especially encouraging because we have Rakuten Mobile as a mobile communications business. We democratized the telecom industry, and now, using this mobile network, we can democratize innovation with AI agents.
## Walk us through how the task system works in practice. What does a typical workflow look like?
**Kaji:** In one of our products, we collect user feedback through an agent. The agent chats with users to understand their needs and pain points, then creates tickets. Another agent or our human colleagues triage the tickets. If we decide to take it, we work with agents to finalize the PRD, wireframe, or prototype. We run the iteration quickly until we meet our success criteria.
Our colleagues showcased their leadership skills, managing teams of agents the way a strong leader guides a team. One of our colleagues regularly spawns multiple agents in parallel: one for market research, another for analyzing data, while reviewing outputs generated overnight by long-running agents, sharing concrete feedback in real time, and coordinating the results into a final deck.
## You've called these power users "Galileo": people who contribute across domains beyond a single specialty. Can you give a specific example?
**Kaji:** We have a product manager, Shoko Sakamoto, who now operates far beyond her primary role. She uses agents to build FinOps pipelines across multiple public clouds, fetching data from their APIs, building dashboards from scratch to monitor trends, and implementing customized views for various stakeholders. All by herself. She also sets up ambient agents with observability skills to track anomalies in products she manages. The agents notify her when something comes up.
Engineers like Tanapat Ratana made this possible. Leading the Applied AI Group, Tanapat designed an agent that investigates production exceptions, delivers root cause analysis to Slack, and self-improves from feedback. He distributed it across teams so that non-engineers like Shoko can set it up on their own products without depending on the engineering team.
Shoko now scales the products she manages at a speed we have never seen, overseeing major releases every two weeks when it used to take a quarter, while ensuring that growth is financially sustainable. We see her as our "Galileo."
## Some of your agents work for hours at a time. What becomes possible at that timescale, and how does it change what you delegate?
**Kaji:** Before, we had to break work into well-defined chunks for the agent to execute. Now that an agent can work for hours, we share the objective or end state we want to achieve, and the agent decides what tasks should be done. That's the biggest change: we delegate goals, not tasks. This allows us to validate more hypotheses without investing as much cost and time.
## Your agents also use memory to self-improve after each session. What have you observed about quality over time?
**Kaji:** Our agents with memory remember what went wrong in past sessions and avoid repeating those mistakes. In our pilot, initial critical errors dropped by 97%, with cost and latency down more than 30%, without any loss in output quality. Agents adapt, avoiding mistakes they have already seen.
When agents retain memory at scale, the organization itself learns. Today, institutional knowledge is fragmented across people, documents, and systems. With agent memory, every insight one agent gains becomes available to the entire system. Individual learning becomes organizational learning instantly. That is when we stop thinking about agents as tools that remember and start thinking about Rakuten as an entity that continuously evolves its own intelligence. The new categories of work that open up are not just harder tasks, they are tasks that require the full breadth of what the organization knows.
## What's the biggest lesson from this journey?
**Kaji:** Our biggest learning is this hypothesis we validated through our journey: you need to completely transform the way you work to maximize the "marginal returns to intelligence." AI-nization is tough, but it is a required step to fully realize the potential of agentic systems.
## What's the end state you're building towards?
**Kaji:** We do not see AI agents as future colleagues or competitors. They are systems around us. The modern corporation was invented to reduce the cost of coordination. We believe AI agents will do the same for innovation. Our end state is simple: Rakuten becomes an entity that lowers the cost of innovation so we can accelerate our contribution to society.
Case Study: Rakuten
Rakuten uses Claude Code to accelerate software development, achieving 7 hours of autonomous coding and reducing feature delivery time from 24 days to 5 with 99.9% accuracy.
[Read more](rakuten.md)
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
### L'Oréal advances conversational analytics with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
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## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rakuten Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/rakuten
Path: 18-Industry-UseCases/rakuten.md
# Rakuten accelerates development with Claude Code
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Large
Product:
Claude Code
Location:
Asia Pacific
79% reduction
in time to market (from 24 days to 5 days)
7 hours
of sustained autonomous coding on complex refactoring
Case Study: Rakuten
Rakuten uses Claude Managed Agents to turn every employee into a builder—shipping major releases every two weeks instead of quarterly and cutting critical errors by 97%.
[Read more](rakuten-qa.md)
[Rakuten](http://rakuten.com/), a leading Japanese technology company, is using Claude Code to transform software development, enabling their engineering teams to automate coding tasks that accelerate time to market while reliably powering AI features for millions of customers.
Key results with Claude Code:
- Achieved 7 hours of sustained autonomous coding on a complex open-source refactoring project
- Reduced time to market for new features by 79% (from 24 days to 5 days)
- Delivered 99.9% accuracy on complex code modifications
- Deployed [Claude Managed Agents](https://claude.com/resources/articles/claude-managed-agents) across product, sales, marketing, finance within one week
## Empowering every team to innovate at speed
With over 70 businesses spanning e-commerce, travel, fintech, digital content and communications, Rakuten is using AI to better serve their customers, business partners and employees. "We want to give all our teams the power to innovate quickly and drive greater impact for customers faster," said Yusuke Kaji, General Manager of AI for Business at Rakuten. "It's about multiplying what each team can achieve, not just automating existing tasks."
The scale of Rakuten's ambition presented unique challenges. With thousands of developers serving millions of customers, they needed AI to accelerate time to market while maintaining enterprise-grade quality and security standards. "Speed and ROI are our key metrics," Kaji explained. "We measure success by how quickly we can deliver value to customers, not just how fast AI can write code."
Rakuten is weaving AI throughout its entire business operations as part of its "AI-nization" strategy. This includes building AI agents and large language models using the best open models and from the ground up, giving the company a unique understanding of the technology's potential. That foundational approach, coupled with a commitment to providing Rakuten employees with the best tools available, inspired the team to push the boundaries of AI-assisted software development.
When Anthropic released Claude Managed Agents, Rakuten shipped enterprise agents across product, sales, marketing, and finance that plug into Slack and Teams, letting employees assign tasks and get back deliverables like spreadsheets, slides, and apps. Each specialist agent was deployed within a week.
"With Managed Agents, our power users become like Galileo, contributing across domains far beyond a single specialty or discipline,” Kaji said. “We deploy each specialist agent within a week, managing long-running tasks across engineering, product, sales, marketing, and finance, generating apps, proposal decks, and spreadsheets in sandboxed environments. As agents become more capable, Managed Agents lets us scale safely without building agentic infrastructure ourselves, so we can focus entirely on democratizing innovation across the company."
## Selecting Claude Code for enterprise-scale development
Rakuten's evaluation of existing AI coding tools revealed a consistent problem: most required constant human guidance and couldn't navigate complex, multi-language codebases. Claude Code solved both issues, delivering genuine autonomous development at enterprise scale.
This autonomy has started to multiply engineering capacity across Rakuten. "You can have five tasks running in parallel by delegating four to Claude Code while focusing on the remaining one," Kaji explained.
An inflection point came when Kenta Naruse, Machine Learning Engineer, tested Claude Code's capabilities by giving it a complex technical task: implement a specific activation vector extraction method in vLLM, a massive open-source library with 12.5 million lines of code in multiple programming languages. Claude Code finished the entire job in seven hours of autonomous work in a single run. "I didn't write any code during those seven hours," Naruse recalled. "I just provided occasional guidance." The implementation achieved 99.9% numerical accuracy compared to the reference method, reinforcing that Claude Code could handle Rakuten's advanced engineering challenges.
This breakthrough, combined with Anthropic's commitment to responsible AI that aligned with Rakuten's values, convinced leadership that Claude Code could transform their development process.
## Transforming development workflows across the organization
Instead of retrofitting existing processes with AI, Rakuten redesigned their development workflows around Claude Code's capabilities.
Engineers use Claude Code throughout the development lifecycle: writing unit tests, mocking APIs, building components, fixing bugs and generating documentation. New team members leverage Claude to understand complex codebases and architectural decisions, dramatically accelerating their ability to contribute meaningfully to projects.
This accelerated development directly benefits Rakuten's organization and customers alike. Teams ship features in days instead of weeks with augmented workflows:
- **AI-powered code review**: Provides instant feedback on pull requests, improving code quality and development speed
- **Parallel development**: Runs multiple Claude Code sessions simultaneously to eliminate bottlenecks and accelerate feature delivery
The transformation extends to how individual developers work. Diego Mateos, Senior Machine Learning Engineer at Rakuten, discovered Claude Code changed his approach to coding, saying "I wasn't naturally using test-driven development before, but Claude Code makes it so easy. It generates comprehensive tests instantly, then builds features that pass them. It's completely changed how I develop and made me a much more efficient engineer."
## Achieving measurable business impact
The results have been impactful for both Rakuten's business and their employees. Engineering teams saw their average time to market for new features drop from 24 working days to 5 days—a 79% reduction that changed how Rakuten delivers innovation. "Our time to market has been significantly brought down because Claude Code gives us those super powers to make executions much, much faster," said Manoj Desai, Manager at Rakuten’s AI Empowerment Section. The seven-hour autonomous coding session became a turning point for Rakuten. "After the announcement, teams from across the company were asking about it," Naruse shared. "When I explained that Claude Code did it with minimal human input, people were stunned. They realized this could transform how we build software."
Beyond speed, Claude Code has democratized development capabilities across Rakuten. "We asked non-engineers to use Claude Code as well," said Kaji. "Thanks to the terminal interface, colleagues from non-technical roles can contribute to coding projects without directly editing code. With appropriate context and coding guidelines, Claude Code acts as a safety guardrail." This expansion of contributors to technical projects has accelerated innovation velocity, one of Rakuten's key metrics alongside test coverage and "AI-nization ratio."
The success has inspired even more ambitious projects. Naruse is now building an "ambient agent" that breaks complex tasks into 24 parallel Claude Code sessions, each handling different aspects of updating Rakuten's massive monorepo. This project would typically take over a month to complete manually.
## Rakuten and Anthropic: Building the future of AI-powered development
Following successful pilot implementations, Rakuten's leadership is committed to scaling Claude Code access across their massive developer organization. The company is expanding Claude Code's capabilities from handling quick tasks to managing complex, multi-hour workflows that will become routine parts of development.
"Claude Code is not just a tool—it's part of our AI journey," said Desai. This journey, built on shared values between Rakuten and Anthropic around developing helpful, honest and harmless AI, aims to responsibly transform how software is created and delivered to customers.
Rakuten's AI-nization offers a blueprint for enterprise transformation. By giving thousands of employees access to AI that can code autonomously and significantly augment engineers' capabilities, Rakuten is creating an organization where technical barriers no longer limit innovation. Complex technical challenges become manageable, non-engineers can contribute to development and customer features ship in days instead of months.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
### L'Oréal advances conversational analytics with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
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- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
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## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
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## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
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## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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## Resources
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## Capabilities
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- [Plugins](https://www.claude.com/marketplace/plugins)
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## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
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- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
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- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
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- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
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- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
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## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
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- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Ramp | Office Hours with Boris Cherny | Claude by Anthropic
Source: https://www.claude.com/customers/ramp-boris-office-hours
Path: 18-Industry-UseCases/ramp-boris-office-hours.md
# Office Hours: Building for the model that doesn't exist yet
[Office Hours with Boris Cherny](https://claude.com/office-hours)
Office Hours with Boris Cherny
The best engineering teams are rethinking how they work with AI. Boris Cherny talks with technical leaders to uncover what's changing for their teams, from how they’re building with Claude Code to organization design, and the shifting workflows that come with it.
[Read more](https://claude.com/office-hours)
At [Ramp](https://claude.com/office-hours), more agent sessions are now kicked off by automations than by humans. [Boris Cherny sat down with CTO Rahul Sengottuvelu](https://claude.com/office-hours) and Staff Software Engineer Austin Ray to talk about treating agents like coworkers, loops versus dynamic workflows, and why they refuse to build for the model that exists today.
### Read the full transcript:
**Rahul Sengottuvelu, Chief Technology Officer, Ramp:** One of the first things I tried when I got my hands on Fable was I wanted to find a use case in Ramp that we can empirically verify. So it must be a large piece of code that I haven't read, that Fable wrote. It must be in a non-product place. So something in CI. So this is for us in our testing suite. And I wanted to empirically verify it. To be able to produce a lot of data and check if the code is acting like it should. It's been working really well. We're running it for a few weeks in shadow, and it's been consistently faster than what our current implementation is. But I threw the deep critical problems in our codebase. So we have this large monolithic Python code base, and I told Fable to fix all our import cycles. I also told it to make our app lazy. So the app boots up, and it's an enormous amount of Python modules, and Fable made a lot of progress in both of these. A lot of this code was merged. Really understanding what the boundary of where these models break is very important, because those are the problems that we would want our people to try when the next Fable comes out or the next release comes up.
**Boris Cherny, Creator of Claude Code, Anthropic:** I have these tests that I give every model when they come out. And no model ever was able to do all of these things. But this is the first model that just did all the things. And when Fable struggled, I just used a dynamic workflow, you guys have used it. This is where Claude has a bunch of subagents that it orchestrates, and using algebra in the sandbox. But essentially it's a new form of test time compute. And so you just tell Claude: use a workflow and Fable does it. Just yesterday, it actually reduced our CI time from, I think, 18 minute P50 to 6 minute P50. And just optimization after optimization after optimization. And they just kept profiling it. The code landed, then it waited a day and used a routine to schedule itself to run a day later to get that real production data. And then it just repeated this for days on end until it landed all these wins. And then it showed me a chart when it was done.
**Austin Ray, Staff Software Engineer, Ramp:** Rahul loves that. He's a huge CI time minimization advocate.
**Rahul:** It's all I think about.
**Austin:** I just have a follow-up question for you. So when you're doing these dynamic workflows, I would have to expect that you've already built up the familiarity with Fable as a main agent? Like a foreground agent, right? Because there's a lot of learning from what the 40 or 100 different agents are doing in the background that maybe you're not seeing, but you do have to have comfort by that point, because that's a big workload.
**Boris:** The agents have work translation, they might not, they're executed, you know, in parallel or serial. You might add more rounds of adversarial verification or whatever it feels this task needs. So yeah, I just trust it. Essentially my mental model for dynamic workflows is the test time compute. It goes from low to medium, to high, to extra high, to max. And essentially the way to think about this is ‘This is the maximum amount of thinking the model can use.’ It won't always use it, but it's the maximum.
**Austin:** That's why you have it on the thinking dial at the very end, right?
**Boris:** Exactly. And for me, dynamic workflows are just the next level. It's another form of test time compute. It's new.
**Austin:** How do you think about loops versus dynamic workflows for achieving some sort of long horizon thing?
**Boris:** So loops are repetitive work. And dynamic workflows are dynamic work. You don't exactly know what the steps are ahead of time. I use a loop, for example, for babysitting my pull requests, to fix the CI, and rebase them automatically. But then I use dynamic workflows for things like system optimization, where you don't necessarily know what the next optimization is.
**Austin:** It's a total mental model shift. It does feel like using Claude Code for the first time, where you have to start relinquishing a lot of the software engineering workflow, including running commands to this agent, right?
**Boris:** I feel like, if you have a bunch of engineers doing work, loops are slicing a horizontal off of it. If there's one task every engineer does every day, you can maybe take that and put it in a loop or in a routine. And this is something like a code review, babysitting a PR, addressing feedback. We just have dozens of these. I have one, for example, for deleting dead code. This is a routine that runs every day. And then on the flip side, you can do this vertical slice. And for us this is Claude Tag. An example of that is I'll have Tag ship an experiment. It'll make the experiment, it'll land the PR, and then it'll set a reminder for itself, using a routine to monitor and check in the next day, it'll make sure that the exposures are balanced. It'll crank up the exposure, make sure the experiment's running, and maybe a couple weeks later, it'll be like, all right, I'm going to ship this variant and it puts up another PR for that. And I wasn't in the loop at all. At the beginning I asked Claude to do this. I stamped the pull request, but the rest was just Claude. Okay, I want to detour a little bit. I want to hear about your coding setups.
**Austin:** So iTerm2, pretty vanilla. No IDE these days. And as many panes as my monitors can handle. Pretty barebones Claude Code setups, so not a lot of plugins or skills or MCPs, pretty simple CLAUDE.md, inspired by your Twitter posts for the vanilla setup. I think it's the best way to learn the models. And then a good amount of subagent use, adversarial review.
**Rahul:** Yeah, mine's gotten increasingly background heavy, and most of my sessions are information gathering. It's like, why is the memory spiking on the service? Or how can we get this project done faster? And it's a great way to fan out a lot of sessions and gather a lot of context. When I do things local with Claude Code, it's usually more hands on programming, closer debugging, or I need more services or context on my computer.
**Boris:** Has that changed a lot over time? Do you start with an Austin setup of just terminal, terminal, terminal, terminal? And then you move to this?
**Rahul:** We have so many services, a lot going on: databases and message queues and Reddits and all that. And so having multiple instances of local dev running can become a constraint very quickly. Especially with the latest models, I think they require much less hand-holding. And sometimes you just gotta let them cook, get out of the way. And so I found myself carrying my laptop with the lid open a little bit too much. And so then we decided to move.
**Boris:** That's funny. I know exactly what you mean.
**Austin:** Yeah, make sure Caffeinate is running, right?
**Rahul:** So we've implemented agents at pretty much every part of our business, but especially in the engineering lifecycle. So if you take the process of building and shipping software, everything from coming up with ideas, figuring out where the bugs are, getting notified when there's problems in our logs and our systems, to writing the code, to reviewing it. And sometimes after they're deployed, looking for how they're doing in production and seeing if they're doing the thing you want. We've tried to build systems along this whole stack. We've also thought about it from the lens of security, trying to find bugs and other issues.
**Boris:** Okay, so now you're at the point where you're using the model everywhere throughout the whole lifecycle. How did you get there? What was the first place where you started using Claude Code? And then how did agents expand out of that?
**Rahul:** We slowly realized, clearly this thing's going to continue to improve and maybe we shouldn't build for 2.7, maybe we should build for whatever is coming next, or the model after that. And over time as we built these harnesses, we've learned to step back and just wait it out. Because a lot of time we end up removing this scaffolding over and over again, because the model has just outgrown the harness. At any given point, when there's a shortcoming with the harness or the model, we've tried and we're not perfect, we also need to make the product work today because otherwise we won't have a business, but we've tried our best to go the other direction and give the model more tools, more context, more agency with the goal of almost being able to treat our agents like a coworker. So, hey, can you go figure this out? There seems to be some sort of exception that's popping up. Or maybe this customer is complaining of a certain issue. And we want the models to be able to access the right systems, the right level of access, and produce the right amount of right code. And so just wanting that simple goal allows us to figure out what we need to do to give the model enough access to do these things.
**Austin:** I think it's a velocity bet in a lot of ways. Right? Because you're basically saying, I think the stuff we would put in place to make this work now really well is going to become technical debt really quickly. And that's going to slow us down. If we aim a little further in the future or sometimes a lot further in the future, we'll actually make it further with the resources we have.
**Boris:** I have so many questions. But maybe one direction we can take is, how do you make sure they have the right guardrails? They can access this data, but not this data, or how do you make sure the cost is under control? How do you make sure the code quality is good? And how have you guys thought about this as you scale up the systems?
**Rahul:** We've also, at various levels on the stack, tried to implement safeguards. We also studied the trace a lot. One of the things that I think we've tried to focus more on is studying individual traces and less on aggregate level benchmarks. Benchmarks do give us a lot of information cross model, but a lot of the time there's usually a correct trace. It's like, what is the command the model should have run in this scenario, and why did it not get there? Is this a context issue? Maybe it does not have access to the right tool? And just following these simple traces for workflows that should work allows us to get there in the right way. We've implemented a lot of layers of defense, and we'll continue to do that. How many layers we have also allows us to move faster and give it more agency and more access. And so again, at every part of the stack, we've done everything we can to give the model what it needs, but nothing more.
**Boris:** So essentially, you go to BigQuery or Datadog or whatever. And you give it a read-only service key. This is essentially how you think about it?
**Rahul:** That's right. Yeah, exactly. I just want to be able to talk to my agent like I talk to my coworker. And so we're almost focusing on the default experience, the iPhone experience. Where you open it up, there's a text box. You just say what you need to get done, not how to do it. The prompts must be declarative. We don't want people to instruct the agent to do it in a certain way. We just want people to say, implement this feature, or fix this bug, or help this person out. And over time, especially when you focus on the correct trace. So what must the agent do? It must first query the source and then it must query these other sources and read the code in these repos. Just by focusing on what the correct trace in your head is, you can then shape the agent trace purely through prompts and tools and skills to get there. And thankfully we're also on this exponential increase in model capabilities. So maybe if it's not working right now, you just got to trust that it will get there. With that belief alone, just ship it and wait.
**Austin:** And the one thing I'll add is good old fashioned hard controls on top of that, like you said, principle of least privilege stuff. The basics of not even giving it the opportunity to do certain things.
**Boris:** And how do you think about enforcing it? Is it the security team's job to do this, or are you federating out the design of these sorts of systems? How do you think about that?
**Rahul:** The really exciting part about this is the infrastructure has been built by the security team, and the security team is very closely related to this. So they helped us set up the network access policies. They helped us get the keys. And they're also regular users of these agents.
**Boris:** How do you think about cost controls? How do you think about code quality? What else do you think about as you scale it?
**Rahul:** We're continuing to look for cases where, again, we can guarantee we know for sure the worst thing that could happen if, for example, this code has a bug or something like that, the effects are extremely constrained and we do have an upside and we're finding more problems like that. And we're trying to use this hammer for that. We're also expecting a massive increase in the amount of productivity, especially with the next few models coming. And so we're readying our verification loops, especially with CI and CD.
**Austin:** I think also changing what our reviewers look for over time because as the models get smarter, they stop making certain classes of mistakes. And so it's not worth spending your reviewer tokens on that anymore, right?
**Rahul:** Yeah. We've invested in our own code review bot as well, which is also built on Inspect, our background agents API. We pull from some memories of things that we especially want to look for. We have certain teams that write their own skill files that look for certain things so that they can codify the knowledge that they have built up over the years into these files that allow people to move a little bit faster.
**Boris:** It sounds like it's not just Austin and Rahul going in and breaking down every bottleneck. Although I'm sure you're doing a lot of this, how do you create a culture where engineers feel empowered and have the visibility and the tools, whatever you need, to find the bottleneck and to break it down?
**Austin:** It's just Ramp, right? Yeah.
**Rahul:** I think a lot of it is the culture that the company has built: a culture of experimentation, a culture of building something that maybe didn't pan out, and that's okay. We've tried something. You move quickly. I think one of the things that has been helpful is, because we've had free access to all the tools, to all our engineers, we don't really like to impose a certain token budget or a tool budget, or tell people that they should use this thing or that thing. And in general, it becomes a lot easier to speak the same language.
**Boris:** It sounds like you guys just built a huge number of these background agents, various APIs and systems internally. So you mentioned Project Glass, you mentioned Inspect, walk me through these. What are these tools? How do you use them? How are they built?
**Austin:** Yeah. So Glass is the home base for our non-technical folks. It's where they interact with the coding agent on a daily basis. And it's been our belief since the beginning that everybody should have access to this power. And this velocity increases. But you got to meet people where they are. They don't want to be looking at code. All the technical detail is not going to help them go faster. And some things need to be set up ahead of time.
**Rahul:** Yeah. Inspect, at this point, is basically a digital coworker. We've tried to give Inspect all the tools that a Ramp builder, so a product engineer or design person, would have. So this includes access to GitHub, and Linear, and Slack, and Datadog, and Sentry, and various other tools. And at this point you can ask Inspect to solve a support ticket, or fix a GitHub issue, or look at a Sentry error, or Linear ticket or Zendesk ticket, whatever it may be. It runs on Modal in the background.
**Austin:** You access it via web. Yeah. And a lot of people kick off stuff from Slack. So if you're in a conversation with someone about something and you @Inspect, can you go handle this or can you put up a PR to fix this or investigate this? And that actually ended up being the main way that adoption was spread, because you would hop into someone else's thread and @Inspect. Can you help them with this? And they'd see it and go, oh, you can just do that? Great.
**Rahul:** Yeah. And every PR now comes with its own VM and it's running for a little while so people can take over sessions, collaborate, it's all link based. It's all multiplayer. It just works out of the box. And again we've tried to focus on the correct trace, like, what should this agent have done? And try to shape it that way, so that it can do a lot. At any given point, sometimes people feel the urge to move back to local dev. We haven't fully finished this project, but we've tried to give Inspect that additional tool, that additional repo or dependency that allows people to stay a little bit further in the background.
How Anthropic teams use Claude Code
From debugging production issues to navigating unfamiliar codebases to building custom automation—here's how teams across Anthropic use Claude Code.
[Read more](https://claude.com/resources/articles/how-anthropic-teams-use-claude-code)
**Austin:** I also do want to mention On-call Assistant, which has always run on Claude Code. And that's another instance of just taking what works really well locally, proving it out locally, building up the skills and MCPs and prompts that make, essentially, an AI SRE run really well on incidents to root cause them and put up PRs of fixes and then just packaging that and having it run in a container with safeguards and guardrails. So On-call Assistant runs on every incident that gets assigned to our engineers. So that includes customer support tickets that require an engineer, but also includes system-level incidents. We're working on it. And then it comes back in with a really solid root cause analysis in the Slack channel that we have for every incident. And then the incident responders interact with it. And we've had that running since late February or March. The stuff you can build on the primitives on this sort of Unix philosophy, Claude Code executable, it's just wild.
**Boris:** Yeah. We have a bunch of really similar tools internally. And now Claude Tag, which sounds pretty similar to Inspect in a lot of ways. It's also multiplayer. It's also proactive. It's in Slack. It's taken over a lot of these special purpose bots. I wonder if you guys are seeing the same thing?
**Rahul:** Yeah, we're seeing something similar. So more Inspect sessions are coming from automations than humans at this point. So every time, there is some sort of trigger. Sometimes they're scheduled at a certain time of the day, sometimes they're from other external systems. Then a session kicks off and sometimes notifies people in channels or by DM.
**Boris:** And I guess for this one also organizationally, culturally, how do you do it? Is it like each of these automations is built by different teams that's closest to it? Or do you have like a central dev infra or like AI team that is responsible for all of these?
**Rahul:** It's been, surprisingly, very decentralized, and we're very happy about that. There are teams that maintain certain abstractions, the Inspect team, as you mentioned, the Inspect abstraction, which is a bedrock for a lot of these automations. But there's also competing harnesses. And if you let everybody build what they would like to build, we're okay with that. And we want that, we want more of it. All we can do is build a great product, so other teams are incentivized to build on top of us. But we've tried to keep the culture of not preventing anybody from doing what they want.
**Austin:** It's also a mix of desire paths, of people expressing the want for the same sort of thing, or building the same thing separately, and then the platform team going, okay, let's make a solid thing for this. And vision from the platform team of we're going to need this when the model gets smarter.
**Rahul:** So taking a step back, one of the things that we've tried to do is not impose limits on how many tokens or dollars each individual spends. We want them to be able to access any level of intelligence without limits. So because of that, we've tried to do everything else in our power to make sure that people can step up and get that intelligence where they want. So that includes things like defaults. It's using batch and flex APIs. It's using cheaper models for automations when they're not human controlled. So we always expect to stay on the latest frontier. And so we don't want features or people to overfit on a certain model's behavior.
**Austin:** And then there's a good amount of just talking to people too. I think you and I have both done this where we see someone suddenly become a top spender in a certain month, way above what they normally do. And we reach out to them and say, hey, what are you working on? It looks like you're spending a lot. I'm curious. And if it's something that you're not planning on platformizing, but is platformizable, let's work together, let's do that, let's expand the impact. And if it's a mistake then I'll help you with that. And then we can work on getting the costs down later if it's something you do want to platformize.
**Boris:** So essentially it's this culture of experimentation and innovation. It's letting you just totally automate big swaths of work that used to be manual before. So obviously it works. And so then your job is to support people and optimize the use case after it takes off.
**Rahul:** Yeah. And so the other way to look at it almost is, if you are in the positive ROI section where you know that every dollar you spend on tokens, you're actually making more than \$1, you actually don't want to be minimizing costs. We also expect the level of intelligence that Fable has, the cost of that to decrease over time as it has for the last few years. It's not anything new. And we'd rather have everybody at Ramp be familiar and really good at pushing the frontier and pushing with intelligence, making it sweat on hard problems sooner than later.
**Boris:** What is your advice to your peers, to other CTOs that are trying to figure out, what do you do? How do you adopt agents? How do you make your way through this thing that's happening in the industry?
**Rahul:** We've made a lot of progress in the models today. We have great tools at our disposal. But I think the thing that people don't pay as much attention to is also the rate of change and how much things are changing over the last few years. And if you pay more attention to that as opposed to the current snapshot, then you begin to see the pattern of rising intelligence and agency, the ability for models to do more things. And I think we've tried to build for what comes 3 to 6 months down the line, because sometimes when you're playing catch up and you're building for what's available today, it might already be too late by the time you ship. And so, paying attention to the scaling itself has been very helpful for us.
**Boris:** All right. So with that, Austin, Rahul, thank you guys so much for taking the time and for hosting us in this beautiful space. Thank you.
Claude Enterprise
Put Claude to work across your organization. Help everyone think deeper, do more, and build securely.
[Read more](../17-Billing-Plans/pricing-enterprise.md)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
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### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
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---
## Ramp Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/ramp
Path: 18-Industry-UseCases/ramp.md
# How Ramp's engineering operates at hyperspeed with Claude Code
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Medium
Product:
Claude Code
Location:
North America
1M+ lines
of AI code implemented in 30 days
80% faster
incident investigation time
Ramp, a leading financial operations platform, has built a reputation for development velocity—shipping new features almost every other day that help companies control spend and automate manual work.
With Claude Code, Ramp is transforming their software development processes—enabling developers to build applications faster, collaborate more effectively, and deliver greater value to customers.
With Claude Code, Ramp achieved:
- 1+ million lines of AI-suggested code implemented in just 30 days
- 50% weekly active usage across engineering
- Up to 80% reduction in incident investigation time with new internal tooling
## Engineering meets AI at Ramp
Ramp helps businesses save time and money through their advanced financial platform, offering spend management solutions that enable merchant-level restrictions, automated approval workflows, and streamlined expense processing. Known for their engineering-first approach, Ramp is now applying the same innovative mindset that drives their customer products to their internal development practices with Claude Code.
Austin Ray, Senior Software Engineer at Ramp said, "Technology has always been our competitive advantage at Ramp. We've built a culture that consistently seeks out and rapidly adopts the most advanced tools available. When we discovered Claude Code, our teams immediately recognized its potential and integrated it into our workflows, continuing the company’s tradition of embracing cutting-edge technology"
## Why Ramp embraced Claude Code
After evaluating multiple AI coding assistants, Ramp's engineering team found Claude Code offered unique capabilities that matched their development needs. What began as individual experimentation quickly evolved into a grassroots movement.
"Engineers would try it on their own and have such a transformative experience that they felt compelled to share with their colleagues. That initial experience created enthusiasm that spread further across our organization,” explained Ray.
The rapid spread is backed by compelling metrics: many engineers use Claude Code daily and nearly 50% use it weekly. This high retention rate shows engineers are increasingly adopting and benefiting from Claude Code. The team particularly values Claude Code’s effective tool integration and strong code suggestions, which set it apart from other AI models.
Ramp's relationship with Anthropic has further accelerated adoption. "Our partnership with the Anthropic team has been exceptional," explained Ray. "We have direct communication channels where our engineers can flag issues as they arise, and the response has consistently been swift and effective. This level of support has built tremendous trust in both Claude Code and our relationship with Anthropic, making it easier for us to confidently expand our use of the tool."
## A more productive and resilient engineering org
Here’s how Ramp engineers use Claude Code to move even faster:
- **Test automation**: Ramp has developed extensions to Claude Code that streamline the development-test loop by connecting Claude Code to their testing frameworks through the flexible command-line interface. Since Claude Code can be invoked through the terminal and process standard input/output streams—similar to traditional developer tools—Ramp engineers can easily pipe inputs and outputs between it and their testing frameworks, creating custom abstractions that automate the repetitive cycle of writing code, creating tests, and fixing errors. Claude Code independently analyzes test failures, makes the necessary code adjustments, and reruns tests until everything passes—all through familiar interfaces that integrate smoothly with their existing development environment.
- **Enhanced documentation**: Claude Code automatically generates comprehensive documentation across Ramp's codebase, improving the documentation process with consistent, contextual information useful for both current and future development.
- **Parallel development workflows**: Developers run multiple Claude Code sessions simultaneously on the same codebase, each handling different tasks. This parallel processing eliminates wait time and significantly increases throughput.
- **AI-powered incident response**: Ramp is building specialized tools for incident management by connecting Claude Code to their observability stack such as Datadog and Sentry. Claude Code integrates with Model Context Protocol (MCP) servers to autonomously aggregate logs, error reports, and system metrics when incidents occur, giving engineers consolidated, relevant information quickly. Early observations suggest this integration could reduce initial incident triage time by up to 80% because on-call engineers can quickly understand complex system issues without manually piecing together data from multiple sources.
- **Ticket-to-code automation**: Engineers connect project management systems directly to Claude Code, which pulls ticket context, understands requirements, and implements solutions without manual information transfers.
## Empowering AI experimentation across teams
While engineers at Ramp have integrated Claude Code deeply into their development practices—processing over one million lines of AI-suggested code monthly—teams across the organization are also adopting Claude Code for specialized workflows. "We're seeing usage across product, design, data teams, and definitely engineering," said Zack Field, Engineer at Ramp. "The data use cases are particularly interesting—allowing team members to interact with our Snowflake data warehouse using natural language instead of writing complex queries."
This natural language interface has empowered non-technical staff in sales, risk, accounting, finance, and recruiting to extract valuable insights directly from company data without requiring specialized coding knowledge.
## How AI fits into Ramp’s long-term view
Rather than just helping engineers work faster, Ramp is focused on optimizing their AI tools' effectiveness through organization-wide process changes. This approach creates a virtuous cycle where both engineers and AI systems improve together, generating compounding benefits over time.
Ramp is excited about what the future of building will hold, and how the software engineering landscape will evolve as AI capabilities continue to advance. Already, Claude Code Code helps engineers leverage their skills, enabling them to focus on work that matters: building and shipping products that save time and money. Ramp sees a future where engineers focus increasingly on high-level architecture, innovation, and customer-centric problem solving, while AI handles more implementation details. By pioneering these workflows today, Ramp is positioning themselves at the forefront of the AI-powered development revolution, creating new possibilities that benefit both their team and customers.
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### How Satispay's engineers write 75% of their code with Claude
### OffDeal powers every stage of M&A advisory with one Claude-based agent
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Replit Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/replit
Path: 18-Industry-UseCases/replit.md
# Replit democratizes software development with Claude on Google Cloud
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
Google
Location:
North America
50 million+ users
building software in natural language
6+ hours
continuous autonomous development without human intervention
[Replit](https://replit.com/), an agentic software creation platform, uses Claude on Google Cloud's Agent Platform to help anyone build and deploy software applications without coding experience. Its AI agent, powered by Claude, has grown that audience to more than 50 million people.
## With Claude, Replit:
- Reached 50 million+ users building applications without coding skills
- Built Agent 4, an AI agent focused on design, creative flow, and reducing context switching
- Grew annual recurring revenue from \$1M to \$240M as the AI-native platform scaled
- Powered visual testing that runs 3x faster and 10x more cost-effectively than computer-use approaches
- Launched new agent versions the same day as new Anthropic model releases
- Created a meta-agent that builds other AI agents and automations from natural-language descriptions
## The challenge
## The complexity beyond the code
AI made writing code faster for developers. The rest of software development stayed roughly where it was. Setting up environments, configuring deployments, debugging across files, managing infrastructure: for someone with no engineering background, every one of those steps still sat behind a wall. The gap between "I have an idea" and "I have a working application" stayed wide.
The pattern Replit's leadership kept seeing was that people with business ideas didn't see themselves as software developers, and didn't try to learn. "I'm approached by people who didn't even feel the permission to create software in their life," said Michele Catasta, President and Head of AI at Replit. "They always had an amazing business idea. Now they're doing that 0 to 1, complete in Replit. This is changing people's lives."
Closing the gap meant building an AI agent that could own an entire development cycle: designing schemas, writing frontend and backend code, testing the result, and fixing its own bugs while a non-technical user described what they wanted in plain English. That required a model with the reasoning depth to hold a complex project in working memory for hours at a time.
The most driven founders are problem solvers. Watch their unscripted conversations with the Anthropic engineers.
[Read more](https://claude.com/problem-solvers)
## The solution
## High-IQ reasoning and same-day launches
Replit landed on Claude as the underlying model for its agent in 2024 and has stayed with it across multiple generations of Anthropic models. Agent 4 runs on Google Cloud's Agent Platform, with Sonnet 4.6 handling sustained development work and Opus 4.7 for sophisticated architectural decisions and complex multi-file refactoring.
"We need a high IQ level in our agent," Catasta said. "Models are like the car engine, and we're building the entire car around it ourselves. To remove the barrier of entry to coding, the power of the model is what makes the difference. We made the choice back when Sonnet 3.5 came out, and since then Anthropic has had the best coding models on the market."
With Claude as the engine, Agent 4 manages the full development lifecycle. The agent breaks requirements into tasks, designs database schemas and APIs, implements features across the frontend and backend, integrates third-party services, and tests the result. Sessions run for 6+ hours without human input, a 10x improvement over previous agent capabilities. Application development that used to take days now completes in under an hour.
Claude's vision capabilities power Agent 4's self-testing system. Rather than relying on unit tests alone, the agent watches the application run in a browser, clicks through interfaces, validates form submissions, tests API endpoints, and identifies the root cause of any bugs it finds before fixing them. The approach runs 3x faster and 10x more cost-effectively than computer-use models on the same workflow.
Behind every Agent 4 session is the broader Agent Platform stack: instant deployment to Cloud Run, Cloud SQL databases provisioned automatically, BigQuery integration for analytics, and global delivery through Google's CDN. The platform's security infrastructure lets Agent 4 handle sensitive codebases and credentials for enterprise customers.
The pace of new Anthropic models has shaped Replit's product cadence. Each new release becomes the foundation for a new version of the agent, often shipped the same day.
"It feels like receiving a shiny toy at Christmas," Catasta said of early research previews. "The discovery process of finding out what it's capable of is the most exciting window of time we have before grinding to launch the next version of the agent. The moment Anthropic launched the new model, we launched our new agent the same day. There was an incredible marketing pop."
For Catasta, what was driving the pop stood out from anything Replit had launched before. "Users experience something that I've never seen before in our product," he said.
## The outcome
## Software creation at the scale of 50 million users
Replit's natural-language platform now serves more than 40 million users, a population the previous generation of coding tools never reached. Annual recurring revenue has grown from \$240M as the AI-native platform has scaled. "We remove all the complexity that makes the job of a software engineer really hard," Catasta said. "That barrier has been completely crushed by Replit."
The user base reaches well beyond traditional developer profiles. Marketing teams build custom analytics dashboards. Sales operations teams create CRM integrations. Some users go further and use Agent 4 to build other agents, describing a workflow in plain English and watching it produce a Slack bot that queries GitHub or a daily digest pulling tasks from Linear.
Teams from Zillow to Duolingo deploy Agent 4 to ship internal tools. "What previously required weeks of developer time now happens in a single afternoon," said Amjad Masad, CEO and co-founder of Replit. "AllFly rebuilt their entire application in days."
The reach is global. One developer in India built their first applications entirely from a phone using Agent 4, earned enough to buy a laptop, and now builds enterprise systems on the platform. Another power user generated more than 36,000 lines of production-ready code in a single Agent 4 session, building a business operating system that integrated eight admin systems with eight client portal systems over roughly 400 minutes of autonomous runtime.
For many of these users, opening Replit is the first time they've built software. "They see the magic for the first time," Catasta said. "They don't even feel that they're writing code anymore. They're just creating an idea they have in their mind and turning it into an application, or a website."
For Catasta, the work is personal. "When I was 16, I was focusing on becoming a good open-source developer," he said. "I love the fact that I'm still working on something I was passionate about as a teenager, and I think this is going to be my life's mission."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Reversia Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/reversia
Path: 18-Industry-UseCases/reversia.md
# Reversia translates e-commerce stores across 110+ languages with Claude
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Startup
Product:
Claude Platform
Location:
EMEA
99% translation accuracy
validated by native-speaking translation professionals
2–3 weeks to minutes
to launch a new language on a merchant's store
[Reversia](https://reversia.tech/) is a Paris-based e-commerce translation platform that integrates natively with Shopify app. It translates every piece of a merchant's store: product descriptions, collections, blog posts, navigation, SEO metadata, and the structured data fields that power modern Shopify storefronts. More than 100 brands use Reversia across 110+ supported languages.
## With Claude, Reversia:
- Achieved 99% translation accuracy, validated by independent native-speaking translators across multiple language pairs
- Estimated 70–80% lower cost than traditional per-word pricing, enabled by Claude-powered flat subscription model
- Reduced new language launches from 2 to 3 weeks to minutes
- Translates content updates within 1 to 3 minutes of a change, with no manual intervention
- Supports 110+ languages, including regional variants, with no per-language surcharge
## The challenge
## Machine translation wasn't built for brand copy
For brands running [Shopify stores in multiple countries](https://apps.shopify.com/reversia), localization has been a persistent bottleneck. When Reversia's co-founder Anatole Rozan looked at what was available, the options weren't close to what merchants needed.
"The existing translation apps on Shopify had massive gaps," Rozan said. "The translations themselves were literal and low quality, and most apps capped the number of languages you could add." Key content types like metafields and metaobjects often went untranslated entirely, and internal linking for SEO was broken or ignored. Merchants knew international expansion was a growth lever, but the tools weren't keeping up.
Reversia's first version used a conventional machine translation engine, and the same problems applied: the output was overly literal, and the engine produced significant errors when processing HTML content. Launching a new language still took two to three weeks of manual work, coordinating translations, verifying internal links, and checking that nothing was missed.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The solution
## Selecting Claude for contextual understanding
When the team decided to rebuild the translation layer on an LLM, they ran a structured benchmark across multiple providers. They tested each model side-by-side on real merchant content across multiple language pairs. The criteria included translation quality, contextual understanding, tone consistency, and the ability to handle glossary rules and HTML structure. Claude scored highest on all four quality metrics.
"It's overall more expensive than some alternatives, but we haven't found anything better to this day," Rozan said. "For a product where translation quality is the entire value proposition, that's what matters."
Reversia now runs Claude Sonnet 4.6 as its primary translation model, with Claude Haiku 4.5 running a secondary quality-check pass on all translated content to flag inconsistencies before publication. The team plans to upgrade to Opus 4.7.
## How Reversia translates stores with Claude
The core of Reversia's product is a glossary system that injects merchant-defined rules directly into Claude's prompt context at translation time. Rather than simple find-and-replace word matching, merchants can force specific term translations (always render "vestiaire" as "wardrobe" in English), exclude brand and product names from translation so they stay unchanged across every language, and add free-form natural language instructions such as "Adapt shoe size conventions for the German market" or "Translate in a modern, accessible tone for urban 20–40 year-olds." This is where Claude's reasoning matters. A conventional translation engine can swap words, but Reversia needed a model that could apply brand-specific rules around tone, audience, and terminology without breaking the output.
Claude also translates content types that often go unaddressed in localization: metafields and metaobjects, SEO title tags, meta descriptions, hreflang attributes, canonical URLs, and internal cross-language linking. Every URL is preserved so shoppers experience identical navigation in any language.
Reversia monitors each merchant's store in real time. When content is created or updated, the platform detects the change and triggers a new Claude translation within 1 to 3 minutes. The pipeline runs on Google’s Cloud Run with Cloud Tasks managing job priority, and the app is fully native to Shopify, so merchants manage everything from within their existing admin.
"The goal is that after six months on Reversia, the AI translates as if it were an internal team member who knows your brand inside out," Rozan said. "Claude's ability to reason about context, not just words, is what makes that possible."
Introducing Claude Sonnet 4.6
Hybrid reasoning model with superior intelligence for agents, featuring a 1M context window
## The outcome
## Native-quality translation in minutes
What used to take two to three weeks per language now takes minutes. A merchant activates a new language, and the entire store is translated automatically: products, collections, metafields, URLs, SEO metadata, internal linking. No manual verification of links or content completeness is required.
Reversia validates the output by having native-speaking translation professionals audit batches of merchant content across multiple language pairs. Across those audits, accuracy has consistently landed at 99%. Reversia charges a flat monthly subscription rather than per-word rates. The company estimates this runs 70–80% less than traditional translation pricing for a typical store.
## What’s next
Reversia's roadmap deepens its use of Claude on two fronts. Automatic quality scoring will have Claude evaluate its own translations before publication and flag segments that fall below a confidence threshold so merchants only review what needs attention. And persistent brand memory will soon let the system learn each merchant's preferences over time, making translations progressively more on-brand without additional glossary configuration.
"Our customers tell us the translations feel like they were written by a native speaker who actually knows their brand," Rozan said. "That's what we were after. Claude makes that possible at scale."
## Related stories
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
### L'Oréal advances conversational analytics with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## RileyBot Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/rileybot
Path: 18-Industry-UseCases/rileybot.md
# RileyBot creates safe AI learning experiences for students with Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Location:
Europe
Safe AI learning
increases self-efficacy and confidence
Complete transparency
for teachers and parents
RileyBot uses Claude to power an AI learning assistant that helps K-12 students learn more effectively while giving teachers and parents complete transparency into children' s AI interactions.
With Claude, RileyBot:
- Increases student self-efficacy and confidence in learning
- Reduces classroom disruption by helping students get unstuck quickly
- Provides age-appropriate responses based on student learning needs
- Enables complete transparency of AI interactions for teachers and parents
- Maintains strict safety standards for K-12 students
## Making AI safe and beneficial for education
As AI adoption accelerates, schools must help students use AI safely and productively. If they don’t, students will likely use AI tools on their smartphones without any school oversight. It’s also often challenging for schools to find technology solutions specifically built for education, rather than retrofitted corporate tools.
"Most educational tools aren't built for education. They're just an afterthought - companies build their main product first, then create a school version," said Adam Webster, architect of RileyBot and Director of Digital Transformation at Caterham School in the UK.
Webster saw an opportunity to lead AI adoption in schools, unlike previous technology waves. "With social media, the horse was out of the gates by the time schools got to it, and there still isn't a safe version for students," said Webster. "But with AI, we have an opportunity to be first and create a safe version. Students will use AI tools anyway, and now they'll have RileyBot as a resource for responsible AI use."
Sphinx AI, Caterham School’s subsidiary EdTech company, built an AI platform specifically designed for K-12 environments that adapts to students' ages and learning needs while maintaining strict safety standards and giving teachers and parents complete visibility into AI interactions, drawing on his experience as an educator and digital safety expert.
## Choosing Claude for safety and age-appropriate interactions
When RileyBot launched, they started by using one of OpenAI’s GPT models, but soon discovered insufficient safety measures for younger students. They subsequently found a compliant solution in Claude, which stood out for its robust safety focus and Anthropic's willingness to engage on educational use cases.
“Anthropic immediately had its trust and safety team evaluate and approve our use case, and they provided clear guidelines for working with students under 13. That opened up a whole new generation of learners,” said Webster.
The ethical alignment between Anthropic and RileyBot was crucial for the partnership. "As soon as I spoke to someone at Anthropic, I felt our missions were aligned," said Webster. "There's a sense of 'we want to be careful and do good.' That is super important when you're talking about education and children."
## How RileyBot uses Claude to transform learning
RileyBot integrates with school management systems to understand each student's age, classes, teachers, and learning needs. This allows Claude to:
- Provide age-appropriate responses and accommodate learning needs
- Offer helpful instructions to guide students to the answer, rather than just give them the answer
- Give feedback on student work through photo uploads
- Enable voice conversations for natural interaction
- Flag inappropriate content for teacher review
- Give parents visibility into their children's AI interactions
## Improving outcomes for teachers and students
RileyBot's Claude-powered platform has transformed classroom dynamics by removing common learning barriers: fear of asking questions, waiting for teacher assistance, and the need for personalized support. The result is more confident students and more effective educators.
Fear of judgment often prevents students from seeking help when they don't understand something. Webster said, "Kids are brave when it comes to school. They'll put their hand up and ask a question. But if you get an answer and you still don't understand, it can feel incredibly daunting to put your hand up again. With RileyBot, you can ask again without judgment. Eventually you understand, and that's huge for kids."
RileyBot also solves the problem of students waiting for teacher assistance. Webster said, "In a normal classroom, if a teacher is helping one student, three others might be stuck waiting. Now the teacher says 'I'm going to speak to this student, you three get started with RileyBot and I'll come back.' The teacher returns and they say ‘we’re okay; we sorted it ourselves.' Even though RileyBot helped them, they feel amazing because they were in control of solving the problem."
The platform excels in providing personalized support. For example, one student with dyscalculia, a math learning disability, struggled with a concept until RileyBot explained it using building blocks instead of numbers. "This student shared, 'my teacher's been trying to explain this to me for a month, but this is the first time I've understood it.'" By providing always-on, personalized support, RileyBot creates a more level playing field for all students, regardless of their language, learning needs, or access to academic support at home.
## Building the future of AI in education
RileyBot aims to transform how schools adopt AI by creating safe, transparent learning experiences that prepare students for an AI-powered future. Webster said, "These kids will never know life without AI. We have a responsibility to introduce them to AI in a way that teaches good habits and shows what responsible AI use looks like."
The challenges facing schools extend beyond AI safety. Many schools struggle to find qualified teachers for subjects like physics and computer science, while others face budget constraints limiting individual support. Webster sees AI as part of the solution: "This isn't about taking jobs—it's about filling huge gaps in education."
RileyBot will continue developing tools to help schools stay ahead of AI adoption through their partnership with Anthropic, unlike previous technology waves that caught education off guard. Their goal is to expand access to safe, effective AI learning tools while helping schools navigate the complexity of AI integration. For RileyBot, success means ensuring every student can confidently and responsibly use AI to enhance their learning—skills that will serve them well throughout their academic and professional lives.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### ClassDojo saves teachers time with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rising Academies Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/rising-academies
Path: 18-Industry-UseCases/rising-academies.md
# Rising Academies’ chatbot tutors reach 150,000+ students across Sub-Saharan Africa with Claude
[Try Claude](https://claude.ai)
Industry:
EducationBeneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
Africa
150,000+ students
reached across Sub-Saharan Africa
0.3 standard deviation
effect size accelerating learning outcomes
Working with communities across Sub-Saharan Africa, Rising Academies has developed two mobile-based educational tools using Claude: Rori, a virtual math tutor for students, and Tari, a newly launched support system for teachers. These tools complement existing educational systems by providing additional learning resources through widely-used mobile platforms.
With these tools, Rising Academies has:
- Already reached over 150,000 students, with a large number of students using Rori across Ghana, Sierra Leone, Nigeria, Kenya and Rwanda.
- Achieved a 0.3 standard deviation effect size in learning outcomes, equivalent to accelerating a year's worth of learning
- Provided teachers with 24/7 access to curriculum support and subject matter expertise
## Creating accessible education solutions through widely available mobile technology
Rising Academies was founded in Sierra Leone in 2014. The organization aims to improve learning outcomes in the places that need it most using a unique blend of high-tech and low-tech learning solutions. They are already working with 1,000 schools across Africa, supporting more than 300,000 students through their programs. From this experience, they recognized that in most educationally disadvantaged regions, many learners progress through the curriculum without mastering critical skills, creating knowledge gaps that compound over time.
"When students learn in large classes, they often receive minimal individual attention," explains Owen Henkel, Product Manager at Rising Academies. "This creates situations where learners encounter increasingly complex material before mastering fundamentals—like attempting college chemistry without the necessary background knowledge."
In recent years, Rising Academies has developed tools leveraging basic smartphones and WhatsApp, noting that conventional edtech solutions requiring laptops and reliable high-speed internet reach less than 5% of students in their service regions. “This approach meets families where they are, using technology that's already integrated into their daily lives while superpowering it with AI, and what’s best is that it can sustain the test of time,” says Shabnam Aggarwal, Chief Technology Officer at Rising Academies.
## How Claude supports personalized learning and teacher development
Rising Academies has built two educational tools that utilize Claude; Rori for students, and Tari for teachers.
Rori is a student-facing math tutor that uses a mix of pre-written lesson plans and dynamically generated conversations to help students learn mathematics. Claude helps students by
- **Intelligent answer interpretation**: Claude evaluates open-ended responses, recognizing correct answers despite varied formatting. This approach accommodates diverse ways students express their thoughts and solutions, making the learning experience more effective than traditional multiple choice formats.
- **Smart question handling**: When students ask off-topic questions, Claude uses retrieval augmented generation (RAG) to maintain appropriate and educational interactions, redirecting the conversation back to learning objectives.
- **Soft skill development**: Claude powers discussions about learning mindset, normalizing mistakes in the learning process, and supporting goal-setting. The system incorporates strict safety guardrails specifically designed to protect young users throughout these interactions.
Tari is a teacher support tool where almost all the interactions are powered by Claude:
- Proactively initiates conversations with teachers about lesson planning
- Offers private subject knowledge support without risking teachers' professional standing
- Maintains conversations across multiple messages, checking in when users don't respond
- Provides an AI-native experience with 95% of interactions through Claude
Both platforms use WhatsApp to reach users on basic smartphones without requiring downloads or banking access. "WhatsApp is the main communication platform in Sub-Saharan Africa," explains Henkel. "Many phone users can't access app stores without credit cards or formal banking."
“Across many regions where we work, people typically purchase mobile data in small amounts—perhaps one gigabyte for a dollar,” notes Henkel. “Text conversations use significantly less data than video, making this solution more cost-effective and accessible for everyone”.
## Improving educational outcomes for students and teachers
Rising’s Claude-supported solutions impact regional education. School-based studies by researchers from the University of Oxford and JPAL show Rori producing a 0.3 standard deviation effect in math learning—accelerating progress beyond a typical school year.
For students, Rori delivers learning tailored to actual ability rather than nominal grade level for students. Henkel says, "There's robust evidence that teaching students at their current level, with practice opportunities and immediate feedback, is highly effective. It's one of the few approaches that consistently works." This approach builds confidence as students progress at their own pace.
Teachers find Tari valuable as a professional development tool. The platform provides confidential support for strengthening content knowledge and preparing lessons, creating a judgment-free space for educators to explore concepts and enhance their teaching effectiveness.
Rising Academies expands access to educational resources through technology already in use. The text-based format ensures affordability for users with pay-as-you-go data plans, where video content would be cost-prohibitive.
## Building toward an AI-enhanced educational future
Rising Academies is expanding Rori to more countries while developing open-ended lessons beyond their core curriculum. Henkel says his vision includes group chats where "Rori is one member in a conversation with multiple students."
Future innovations aim to break down barriers. Voice interfaces will eliminate reading constraints. Support for indigenous languages and visual classroom analysis (uploading photos of classroom activity) will bring expert teaching guidance to remote areas. "The teacher could speak in their native language but receive answers in English," explains Henkel, creating more linguistically inclusive educational experiences.
By leveraging the simple smartphones already in people's hands, Rising Academies is proving that transformative education doesn't require expensive infrastructure or cutting-edge devices on the front-end. Their success across Sub-Saharan Africa demonstrates a powerful truth: when innovation meets accessibility, we can build educational bridges that reach every learner, no matter where they are. With each student who masters a new concept through Rori, and each teacher who gains confidence through Tari, Rising Academies is turning this vision of inclusive, quality education from an aspiration into reality.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rocket Money Q&A | Claude Platform (API) | Claude by Anthropic
Source: https://www.claude.com/customers/rocket-money-qa
Path: 18-Industry-UseCases/rocket-money-qa.md
# Rocket Money on building agents that fix their own code
[Try Claude](https://claude.ai)
Case Study: Rocket Money
Read how Rocket Money built its personal finance agent with Claude.
[Read more](rocket-money.md)
[Rocket Money](https://www.rocketmoney.com/) is a personal finance app that tracks spending, cancels subscriptions, negotiates bills, and automates savings. Its newest product, Rowan, is a financial assistant built on Claude that users reach by text message. Anthropic spoke with Aaron Dignan, VP of Product & AI, and Chase Adams, VP of AI Engineering, about the architecture behind Rowan and their approach to building agents in consumer AI.
## Anthropic: What’s the bet behind Rowan, and how is it different from what already exists in the personal finance space?
**Aaron Dignan, Rocket Money:** The way I think about it, over time, technology brings to everyone what used to be exclusive to the 1%. Take an Uber or a Waymo, and you're doing what was reserved for a celebrity 20 years ago. Money works the same way. The most successful people have a finance expert looking after things and advising them. What would it mean to put that in everyone's pocket? Because of AI, you don't need to be a celebrity to access that anymore. You just text: ‘How much did I spend on clothes last month, and was that a good idea?’ A much larger number of people want to manage their money well but don't have the time, aptitude, or interest to sit in an app. Rowan can take that on for them.
## What does Rowan actually do?
**Dignan:** Rowan is an assistant running on Claude models that sits on top of the Rocket Money app which already tracks spending, cancels subscriptions, negotiates bills, and automates savings. Users reach Rowan by text message, and an in-app version is coming soon. You ask Rowan questions in plain language, like: How much did I spend on this? Can you negotiate this bill? Can you cancel this subscription? Then Rowan goes and does the work. We're about to roll out free-trial tracking, where Rowan reads your Gmail, notices you started a trial, and texts you the day before it renews so you can decide whether to keep it.
**Chase Adams, Rocket Money:** I don't want to make anyone open a dashboard or read a graph. Rowan should be the thing that notices a subscription you forgot about, or flags a charge that looks off, and just tells you. The experience we're going for is that you get the value without having to think about it.
## You tested every major model at your last company. Why go all in on Claude?
**Dignan:** Being co-founders of an AI automation platform meant we had to build integrations for every company’s models, so our hands were in the “dirt” constantly. When you work with every provider in that way, you develop an intuitive sense of how each one behaves. Claude's approach to agentic engineering kept producing higher quality and higher reliability, and it was the most natural to build on. Pair that with the rate of development, the consistency, and a philosophical position that aligned with ours, and it was an easy call. There are plenty of decent models out there, but who can we count on to reliably keep delivering progress?
## How do you make product bets in an environment where models are constantly improving?
**Dignan:** When we plan, we don't design only for today's models. We assume that even without AGI or ASI (artificial superintelligence), the models get 10-20% better over the next couple of years. Then we ask what it looks like to manage money in that world. In two or three years, the idea that people will still pick up their phone and wonder what's happening with their money seems unrealistic.
## Most teams build one big agent with a lot of tools. How is Rowan put together differently?
**Adams:** Rather than a monolithic agent that you throw all the tools at and hope it figures things out, we built an agent-workflow hybrid. A classifier running on Haiku 4.5 reads each request and decides which subagent should handle it. We use Sonnet 5 for most subagents, and for a financial task that needs real reasoning we reach for Opus. On the way out, a single subagent acts as a response formatter so the voice and tone stay tight. Everything is single-responsibility. I would rather have five back-to-back calls with small context than one call with a huge context, because of recency and primacy effects. With the least context, Claude tends to get the most things right.
**Dignan:** It is much more common right now to use a simple harness, give the orchestrator a bunch of tools, and cross your fingers. But we're in finance. Our accuracy needs to be 100%. We built a blueprint and a harness that is a little unusual to pull that off. When we don't get what we want, we can trace the thread of exactly where it went wrong to a specific classifier or a specific call, and fix it for everyone.
## You call your philosophy "third way engineering." What does that mean?
**Dignan:** Most people are either agent-pilled or programmatically stuck in the past, and neither is right. Picture ASI showing up tomorrow. The world's most incredible intelligence would not cancel a streaming subscription by hand in the browser, then do it again by hand the next time, and again. It would notice the pattern and write code to automate it. So let's behave as if that intelligence is already here, and let the agent do only the job it needs to do—which is fixing the programmatic part when it breaks.
**Adams:** A cancellation should be codified into a procedure a computer runs over and over until it breaks. Usually it’s because a website changed. At that point an agent steps in, figures out where it broke, self-heals the process, and turns it back into code so it can run on autopilot again. Agent Skills was where this clicked for us. With Skills, it isn't just markdown files anymore, you can put scripts in it. We looked at that and realized we were already doing this, so we turned the idea into a document the whole team follows.
## Personal finance is a high-trust domain. How do you keep accuracy high and decide what to automate?
**Adams:** We rely a lot on structured output, which lets us run evals against deterministic results instead of asking a model to judge itself. We also built distinct classifier fall-throughs that catch off-topic requests early, so a conversation never drifts away from money. We haven't had any meaningful hallucination patterns with our beta users so far. And when someone thinks they've found one, it turns out to be a data problem under the hood, not the model making something up. For the agentic actions, we use Claude to classify whether an agent actually completed the work, like whether a cancellation succeeded. If it didn't, the agent classifies why not. Then it hands off to a human in the loop to decide what happens next.
## Why do you part ways with the industry on how to build agents?
**Adams:** I have a counterintuitive belief, which is that by the time agents are good enough to be good enough, they won't need most of what we are doing now. What I see across the industry is that if you can get an agent 70% of the way there, people say, that's great. But if you are building something focused, where people genuinely care about it being right, there is a lot more complexity in keeping it from going off the rails. A generic harness hides that complexity. That is why we built the system the way we did.
## As Rowan starts taking actions out in the world, it will run into other companies' agents. How does that change things?
**Dignan:** These spaces are very tractable. Once Rowan starts taking action at scale, it opens up different possibilities. If our agent is going to call some company's line 30,000 times a day, at some point, the best move is to agree to handle it at the API layer and do it programmatically on behalf of users. There is a genuinely interesting game theory coming: when the insurance company's bot is answering the phone, and that's an agent, and our agent is the one calling, what is the most elegant way to solve that? I look forward to seeing how we apply pressure to the system and how the system reacts for the benefit of consumers.
## Where do you want to take Rowan?
**Adams:** The best use of AI is carving out the small things you carry in your head and shouldn't have to. I don't want to remember that three birthdays land in one month and that my budget should flex for it. We do those things in our heads, we do them badly, and they stress us out. Rowan can take them off your plate.
**Dignan:** The scope within money alone is almost endless, so the discipline is staying focused rather than saying yes to everything. Our hypothesis is that people will eventually hire a handful of specialized agents for the major roles in their life, not have one agent for everything. Even a billionaire wouldn't hire one person to handle their food, their health, their money, and their business. Specialization is what keeps each one focused and high quality, so we will put real walls around what Rowan is and stay focused.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### How Rocket Money built its personal finance agent with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
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- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
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- [Legal](legal.md)
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## Industries
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- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
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- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
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## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
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## Company
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## Terms and policies
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rocket Money Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/rocket-money
Path: 18-Industry-UseCases/rocket-money.md
# How Rocket Money built its personal finance agent with Claude
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Partner:
AWS
Location:
North America
11x increase in code commits
from 11 in December to 128 in July, as the team built its financial agent Rowan
Near-zero hallucinations across Rowan's beta,
with apparent errors tracing to data, not the model
[Rocket Money](https://www.rocketmoney.com/) is a personal finance app used by millions of people to track spending, cancel subscriptions, negotiate bills, and automate savings. Its newest innovation, Rowan, is a financial agent built on Claude that users reach by text message: ask a question in plain language, and Rowan does the work.
## With Claude, Rocket Money:
- Ran Rowan's beta with near zero hallucinations, the apparent errors tracing to source data rather than the model
- Grew monthly code commits 11x, from 11 in December to 128 in July
- Saw a Rowan product manager climb to 9th of 76 PR authors across the entire repository within three months of her first commit
- Designed an agent-workflow hybrid that routes each request through a Haiku 4.5 classifier to single-responsibility subagents, with Sonnet 5 running most of them and Opus 5 reserved for financial tasks that need deeper reasoning
- Automated routine tasks as deterministic code, with an agent that repairs the code when a website changes
- Made every failure traceable to the exact classifier or call that went wrong, so a single fix covers every user
## The challenge
## Putting a money manager in everyone's pocket
The people who manage their money best usually have help: someone watching their accounts, flagging what looks off, and weighing in when a decision comes up. That kind of attention has long been reserved for the wealthy, and everyone else has managed on their own, mostly by opening an app and reading dashboards.
Aaron Dignan, Rocket Money's VP of Product & AI, puts it simply: "The most successful people have a financial expert on their team, who is looking after their accounts and taking action to save them time and money," he said. "What would it mean to put that in everyone's pocket?"
Rocket Money had already built the underlying machinery, with millions of users relying on it to stay on top of their finances. But that value still depended on people doing the work themselves, and a large share of those who want to manage money well don't have the time, aptitude, or interest to sit in an app. "I don't want to make anyone open a dashboard or read a graph," said Chase Adams, VP of AI Engineering. The job was to deliver that value without asking for attention.
Q&A: Rocket Money on building agents that fix their own code
Anthropic spoke with Rocket Money's engineering team about the architecture behind Rowan and their approach to building agents in consumer AI.
[Read more](rocket-money-qa.md)
## The solution
## Choosing a model that could be trusted with money
Delivering on that reliably meant choosing the right model, and the two leaders building Rowan had unusual standing to judge. Dignan and Adams arrived at Rocket Money after years building an AI automation platform together, work that meant writing integrations for every major model and developing a feel for how each one behaved. They ran their own internal tests across models for Rowan, and Claude's approach to agentic engineering kept producing the highest quality output and reliability. For Adams, the moment it clicked was Opus 4.5, which could complete complex tasks in a single pass. The pace of improvement, the consistency, and a philosophy that matched their own made it the choice.
The stakes set the stage. "We're in finance," Dignan said. "Our bar for accuracy needs to be 100%." An agent that moves real money has to be right every time, and that shaped how the team built Rowan.
## Agents that fix their own code
Most teams building agents reach for one large agent loaded with tools and hope it works out the sequence. Rowan is built the opposite way. A classifier running on Haiku 4.5 reads each incoming request and routes it to a subagent built to do exactly one thing. Most subagents run on Sonnet 5; for a financial task that needs real reasoning, the system reaches for Opus 5; and a final subagent formats every response so Rowan's voice stays consistent. The design keeps each step small on purpose, because shorter context tends to produce more reliable results than one call carrying everything. All of this runs in production on Claude through Amazon Bedrock.
The deeper idea is what Dignan calls "third way engineering." Most people, in his view, are either “all in” on agents or stuck in a fully programmatic approach, and neither is right. To reason about this, he likes to imagine superintelligence arriving tomorrow: rather than canceling subscriptions as a novel agentic problem over and over, ASI would almost certainly write code to automate the task. "Let's behave as if that intelligence is already here," Dignan said, "and build accordingly."
Adams makes that concrete: "A cancellation should be codified into a procedure a computer runs over and over until it breaks, usually because a website changed," he said. "At that point an agent steps in, figures out where it broke, self-heals the process, and turns it back into code so it can run on autopilot again." The pattern crystallized when the team saw Agent Skills, which let them package executable scripts alongside instructions, not just prose.
Because Rowan handles money, the architecture is also built to be auditable. Structured outputs let the team run evals against deterministic results instead of asking a model to grade itself, and classifier fall-throughs catch off-topic requests early so a conversation never drifts away from money. After Rowan takes an action, Claude classifies whether it actually completed, such as whether a cancellation went through, and surfaces why when it hasn't, so a person can decide what happens next. Opus 5 also runs automated analysis over traces of production data. "We can trace the thread back to exactly where it went wrong—a specific classifier or a specific call—and fix it for everyone," Dignan said.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## An agent reliable enough for personal finance
As Rowan came together, the team's monthly code commits climbed from 11 in December 2025 to 128 in July 2026, an 11x increase in seven months. Much of that came from widening who writes code: Rowan's product manager made her first commit on March 24 and, within three months, ranked ninth out of 76 PR authors across the entire Rocket Money repository. The code itself is written with Claude Code, using primarily Opus, with Fable in the mix as well. That velocity lets a group of about 23 people, 10 of them engineers, own and improve many specialized subagents at once, and it has given the team capacity to expand what Rowan can do.
Expanding what Rowan does depends on it staying reliable. Across Rowan's beta, the team has seen near-zero hallucinations. "We haven't had any meaningful hallucination patterns with our beta users so far," Adams said, "and when someone thinks they've found one, it usually turns out to be a data problem under the hood, not the model making something up." That track record matters for an agent trusted to act on people's finances.
Rowan is now beginning a phased private rollout, starting with its first paying users and expanding through the second half of the year, and the discipline, the team says, is staying focused rather than saying yes to everything. "Our hypothesis is that people will eventually hire a handful of specialized agents for the major roles in their life, not one agent for everything," Dignan said. "Specialization is what delivers a high quality experience, so Rowan will continue to think about one thing: money."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rocket Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/rocket
Path: 18-Industry-UseCases/rocket.md
# Rocket generates agency-grade websites from a single prompt with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
India
\$200 vs. ~\$20,000
for a comparable website that would take a traditional agency a month to deliver
1M+ users
Building websites on the platform
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
[Rocket.new](http://rocket.new) generates websites and web applications from a single natural language prompt—multi-page sites with working forms, navigation, and design decisions built in, rather than requiring users to iterate their way to a finished product.
## The challenge: Delivering beautiful designs without sacrificing depth
From the start, Rocket's team of 35 engineers focused on depth: generating complete, multi-page website experiences from a single prompt rather than requiring users to refine their way to a finished product.
Early user feedback validated that approach, but pointed to a gap. "The constant feedback was that our solutioning is good, but the designs look outdated," said Vishal Virani, CEO and co-founder of Rocket. Users wanted both: the comprehensive output Rocket was known for, and a design quality that felt current and intuitive.
The team considered switching to a different model for design generation, but found that doing so meant losing the code quality and comprehensiveness they had spent months optimizing with Claude. Rocket had built its platform on Claude Sonnet 4 from the beginning, and rather than accept that tradeoff, the engineers committed to achieving both depth and design quality by investing deeper in Claude's capabilities.
## Hundreds of experiments to unlock design on Sonnet 4.5
Rocket’s conviction came from what the team had already seen in Claude’s output. “The code quality is up to the mark, very low hallucination—we didn’t want to compromise on our solutioning depth by switching to another model,” Virani said. Instead, the engineering team ran hundreds of experiments, adjusting system prompts, context layers, and research inputs to get high-quality visual output from Sonnet 4.5. Within weeks, Rocket was generating creative, animated, and media-rich website designs with zero iterations required.
## How Rocket routes prompts across Claude's model family
Rocket’s implementation of Claude goes beyond a single API call. The platform uses a seven-layer decision-making architecture that processes every user prompt through a series of steps before generating any code.
The process started on Claude’s chat interface. “I ran the same basic prompt across models to see what the output looked like,” Virani said. “I started to understand which model to use for which kind of query, when to use deep thinking mode, and when to turn it off.” From there, the team moved to the API and built an internal evaluation tool where engineers run permutation combinations of model settings, score results side by side, and vet code quality.
Today, when a user enters a prompt—even a single sentence—Rocket’s system makes decisions at each layer: which model to use, whether to enable extended thinking, what design context to feed, what content decisions to make, and how to structure the final code generation. The platform strategically routes tasks across Claude’s model family:
- **Opus 4.6** handles deep research and strategic decisions about site architecture and user flows
- **Sonnet 4.5** powers code generation, producing clean, production-ready HTML, CSS, and JavaScript
- **Haiku 4.5** is used for speed- and cost-optimized tasks where lighter processing is sufficient.
This hybrid approach lets Rocket optimize for both quality and cost. “Instead of giving a choice of model to the user and increasing the cost, we decided to use a combination of multiple models for different purposes to optimize cost and speed,” Virani said.
“Not every model is good at everything," added co-founder and COO Deepak Dhanak. "After thousands of experiments, we decided to be a deterministic platform and have an opinion about which model to use and when."
## From engineering bet to measurable results
The engineering investment paid off in concrete terms. A comparable website project that might cost around \$20,000 through a traditional agency and take a month to deliver can be generated on Rocket in roughly 15 minutes for about \$200. Users who had spent 10 or more hours iterating with other AI tools to get a passable result found they could get there in a single prompt. More than a million users have now built on the platform.
The shift in design quality is visible in what the system produces. A single-sentence prompt requesting a landing page for an indie electronic artist returns a complete site with animations, embedded audio tracks, and a visual language that matches the genre, requiring very few follow-up prompts. For more complex requests, the platform generates multi-page websites with booking flows, forms, and navigation, making design decisions about fonts, color schemes, and layout based on the context it infers from the prompt. “Even if a user puts in a one-liner, we’re able to generate an intuitive result,” Virani said.
The response to the design improvements has shaped Rocket’s roadmap. Users who saw what the system could create from scratch started asking whether it could also revamp their existing websites. The team is now building a feature where users input a URL and specify constraints—like keeping the SEO intact but redesigning the visuals, or preserving the copy but updating the layout—and the system rebuilds the site accordingly.
Virani’s team is also experimenting with Anthropic’s Agent SDK for future capabilities, though those plans are still in early stages.
"We are using almost everything in the Anthropic system,” Virani said. "We don't want our users to have the cognitive load of putting more and more prompts to get the result. We want them to feel the magic.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Rogo Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/rogo
Path: 18-Industry-UseCases/rogo.md
# How Rogo evaluates frontier models for institutional finance
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
50,000+ queries per day
across research, analysis, and artifact generation
35,000+ financial professionals
at major banks, investment firms, and advisory practices
Financial services
Accelerate financial due diligence, modeling, and analysis with enterprise-grade AI built for compliance and security.
[Read more](finance.md)
[Rogo](https://rogo.ai/) is an AI platform built specifically for finance. More than 35,000 financial professionals at major banks, investment firms, and advisory practices run over 50,000 queries a day on the platform. We spoke with Strib Walker, Head of Product at Rogo, about what makes financial AI different, how Rogo evaluates models, and where the work is headed.
## Anthropic: What do most people get wrong about applying AI to finance?
**Strib Walker, Rogo:** Finance demands very bespoke tools, and the difference between "looks right" and "is right" is enormous. A lot of what makes something “right” in finance is highly specific to the context. It varies by specialty, firm, industry, team, and even individual senior preferences. General models may understand standard financial line items from a 10-K, but they often miss nuances like which ratios matter most, which peers are appropriate, or how information should be presented. Those details are critical to professionals and can change the interpretation entirely.
## Where does Claude fit into what you're building?
**Walker:** What we do in plain terms is help institutions operationalize AI inside their firms. Claude Opus 4.7 and Sonnet 4.6 are integrated across the Rogo platform, where they power parts of the core research, analysis, and artifact-generation experience our customers rely on every day. Anthropic models are available through Felix, our agent orchestrator for end-to-end financial workflows. Felix takes on the kinds of multi-step assignments that define the work in finance: building decks, financial models, and documents from start to finish with the structure, formatting, and rigor the work demands. Claude is one of several frontier models Rogo draws on inside Felix.
## What specifically drew you to Claude?
**Walker:** Two things. The first was long-context reasoning over the documents that finance lives in: data rooms, multi-year filing sets, transcript archives, internal research libraries. Reasoning effectively over a fully utilized context window is exactly what diligence and deep research demand.
The second, and the one that most directly tipped the decision, was artifact creation. In our most recent benchmarks, we focused specifically on artifact generation in PowerPoint and Excel, reflecting the primary formats used in real-world financial analysis and reporting. Claude showed strong improvements in PowerPoint generation.
Success for us had three components: measurable improvement on our internal finance benchmarks; production-grade quality on artifact generation as graded by our finance evaluators; and a deployment that met the security, privacy, and compliance bar our customers require, at the speed they expect us to move.
## You have former bankers working alongside AI researchers. What does that collaboration actually look like?
**Walker:** To close that gap between looking right and actually right that I mentioned, we have an entire team of former bankers, investors, and research analysts embedded alongside our AI researchers and engineers. They work together on model evaluation, prompting, artifact pipelines, and workflow design, mapping how the work is actually done on the desk onto what frontier models like Claude can do.
## How has the work evolved since the early days?
**Walker:** Early on, the work was proving frontier models could do serious finance work at all. As the underlying models matured, our focus moved up the stack: orchestrating multiple models, building deeper firm-specific intelligence, and turning point capabilities into end-to-end agentic workflows. That trajectory is what led us to Felix, and to the deeper integration of Claude into the platform.
## Can you walk us through a specific workflow in Felix?
**Walker:** A user would typically start with some guidance and raw inputs: financials, documents, a banker brief, or other data room materials. From there, research is conducted within the platform, and financial data is pulled and substantiated directly from the inputs. Supporting materials and backups are built alongside the core narrative. Then Rogo shells out the deck and starts populating it with the appropriate inputs. The output of this work is almost always a deck or a financial model, and we needed a system that could produce structured PowerPoint and Excel output at institutional quality, not a generic approximation of it.
## How do you evaluate which model to use for which task?
**Walker:** We're a model-agnostic business. We run dedicated testing to evaluate each model's performance across core financial workflows, and we dynamically route tasks to the systems that perform best for a given job.
Our evaluation framework goes beyond measuring raw financial intelligence. We place a strong emphasis on artifact creation, which is central to how financial work is actually consumed. Our internal testing assesses not only correctness but also the structure, clarity, and usability of generated outputs.
## What can your customers do now that wasn’t possible before?
**Walker:** This is really about enabling workflows that didn’t exist before, not just speeding things up. Users can now create and iterate on full outputs, decks, financial models, much earlier in the process. They can explore multiple directions in parallel without the usual time constraints. That changes how work gets scoped and executed. It opens up a more iterative and exploratory way of working. Users often go from skepticism to excitement once they see something usable emerge, and that shift tends to stick once they validate the results.
## If you were advising another financial institution just getting started with AI, what would you tell them?
**Walker:** A big part of getting started with AI is operationalizing it effectively. Having strong underlying intelligence is important, but making it usable in real workflows takes time and effort. That means building processes, integrations, and validation layers around it.
## What's next for Rogo?
**Walker:** We're extending Felix and the broader platform deeper into the work financial institutions actually do: not just material creation, but the full arc of a deal process, from origination through execution. Claude's strengths in long-context reasoning and artifact generation are a part of what makes that possible, and we expect the workflows we take on to get longer and more complex.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude for Sales | Claude by Anthropic
Source: https://www.claude.com/solutions/sales
Path: 18-Industry-UseCases/sales.md
# Claude for sales
## More pipeline, less prep work
Claude handles the tedious work behind every deal, so sales teams spend more time with customers.
[Contact sales](https://www.claude.com/contact-sales)[Try it now](https://claude.ai)
## Why sales leaders choose Claude
Sales reps get time back for customers and closing deals every week. Managers get a forecast they can defend.
### Polished content, ready for review
Claude returns account briefs, proposal decks in your template, and Friday forecasts ready for review with citations linked to sources.
### Connect to your revenue stack
Claude connects to tools like Salesforce, HubSpot, Gong, Fireflies, Clay, ZoomInfo, Apollo, Outreach, Docusign, and your email and calendar so you don’t have to copy-paste, switch tabs, or re-explain context.
### Your plays and methodology, built in
Start from the Sales plugin's ready-made skills: account research, call prep, call summaries, pipeline review, and forecasting. Add your playbooks and frameworks so everyone does their best work.
### Security and controls revenue leaders expect
Get Enterprise security, full audit trails, and no training on your data by default on Team and Enterprise plans. See how sellers adopt Claude and what it costs.
Announcing Salesforce in Claude (beta)
Claude works from a seller's book of business with 37 pre-built skills, covering everything from renewal prep to meeting follow-up. Every action lands back in Salesforce under the seller's existing permissions.
[Learn more](https://www.claude.com/resources/articles/salesforce-in-claude)
Watch video
## What sales teams hand off to Claude
Your team starts from ready-made sales skills, adds its own plays and qualification framework, and hands off work like this.
Account research
Meeting prep
Proposals and RFPs
Pipeline and forecast
CRM updates
Prompt
Research Lakeshore Industrial Group across the web, filings, recent news, and our CRM. Give me a one-page brief in our account-plan format.
Connectors
- [Hubspot](https://www.claude.com/marketplace/connectors/hubspot)
- [Salesforce - Beta](https://www.claude.com/marketplace/connectors/salesforce-headless-360)
### Account Brief: Lakeshore Industrial Group
*Prepared September 1, 2026 · Account owner: Marcus Nguyen · NYSE: LIG · Renewal: March 2027*
###### Snapshot
Cleveland-based industrial equipment maker and distributor; ~11,400 employees across Fluid Systems, Automation, and Aftermarket Services (FY2025 Form 10-K). FY2025 revenue \$3.2B, up 6% year over year; Automation is the fastest-growing segment at +14% (10-K, p. 38).
###### What changed in the last 90 days
- **Jul 14** — Acquiring Danvers Automation for \$410M; close expected in Q4.
- **Aug 6** — Q2 revenue of \$842M beat guidance; full-year outlook raised to 7–8%.
- **Aug 19 —** Elena Barna named CIO, tasked with consolidating 40+ plant systems (Manufacturing Dive).
- **Risk flag** — Precision-sensor supply constraints cited as a margin risk (Q2 Form 10-Q, Item 1A).
###### Where we stand
- 240 seats live in Aftermarket Services; \$186K ARR; renews March 2027.
- Expansion opportunity: 600 Automation seats, ~\$310K, Stage 3 (CRM · Opp \#4482).
- June 18 QBR: champion Fatima Davis cited 30% faster claims turnaround; asked for a security review.
###### Opportunities and risks
- **Danvers integration:** consolidation is the wedge for the Automation expansion — propose at Q4 close.
- **New CIO:** Barna owns the consolidation budget; no relationship yet.
- **Spending review:** company-wide procurement pause runs through Q3 close. Reg. (EU) 2024/1689, Art. 10(3)
###### Next steps
- Deliver the security review package from the June QBR within two weeks.
- Re-scope Opp \#4482 to add Danvers seats once the acquisition closes.
- Get introduced to Elena Barna via Fatima Davis before Lakeshore's October planning cycle.
### Account briefs and plans
Ask Claude to research an account across the web, filings, news, and your CRM. Get a one-page brief or a full account plan in your team's format, every fact linked to its source, ready before the first call.
### Get a daily brief every morning
A scheduled Claude task reads your calendar, finds each external meeting, and sends a brief to Slack: attendee bios, your last email threads, open opportunities in HubSpot, recent company news, and three talking points.
### Build customer-ready proposals from call notes
Claude for PowerPoint builds the proposal in your template from the Gong transcript, the account brief, and your pricing. Claude for Word drafts the RFP response from your answer library with tracked changes for review.
### Support pipeline review and weekly forecasts
/sales:pipeline-review pulls the team's open opportunities, flags stalled deals, stage-age outliers, and missing next steps, and /sales:forecast produces best, likely, and worst case with one action per at-risk deal, in the format leadership expects.
### Get follow-up and notes after every call
/sales:call-summary turns the Gong or Fireflies transcript into the follow-up email, next steps, and structured CRM fields: use case, competition, decision process, and risks. Reps review and send; the record stays current without an evening of data entry.
> “With Salesforce in Claude, our sellers turn live data into meeting briefings in seconds instead of hours. As our sales team grows, every new rep starts with a full picture of the law firms we serve.”
David Eckstein, Chief Financial Officer
> “With Salesforce in Claude, sellers can start the day with the pipeline review already done and the account history already there. That time goes straight back into customer conversations.”
Alexa Vignone, President and Chief Revenue Officer
> “Deloitte is reimagining how work gets done with Salesforce in Claude, bringing trusted data, Claude's reasoning, and action into one place.”
Harry Datwani, Global Salesforce Chief Commercial Officer
## Build sales agents or products
Embed Claude into your sales platform or product through the API and Agent SDK.
[Learn more](https://www.claude.com/platform/api)
### Plug into your tools
Connect Claude to CRM, engagement, and conversation-intelligence workflows through MCP.
### Run work in parallel
Build specialized subagents for tasks like account enrichment, call scoring, and outreach drafting.
### Deploy with controls
Run in sandboxed containers with credential isolation, network controls, and audit logging supported by the SDK.
## Products that raise the bar for sellers
### Claude Tag (beta)
Like a shared teammate for your team in every deal channel, you can tag @Claude to catch up on where deals stand, pull what the customer asked for on the last call, or draft mutual action plans. Sellers and managers work from the same context. Bigger jobs like a quarterly business review run in the background and can be shared in a thread.
[Learn more](../15-Claude-AI-Features/product-tag.md)
### Claude for Microsoft 365
Proposal decks in your template with editable charts, quota and comp models with real formulas, and RFP responses with tracked changes, without leaving Microsoft Office 365. Context carries across the apps and your Outlook threads.
[Learn more](https://www.claude.com/claude-for-microsoft-365)
### Sales Plugin
Ready-made skills for account research, call prep, call summaries, competitive intelligence, pipeline review, and forecasting, configurable to your methodology, stages, and templates.
[Learn more](https://www.claude.com/plugins/sales)
## Claude works with your tools
Connect your CRM, call intelligence, enrichment, engagement, and e-signature to operate from one place.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
## Sales resources
Sales use cases: prompts, skills, and finished outputs
Use cases
How Chronograph’s sales team works with Claude
Customer story
Building an AI-native revenue organization
Guide
## FAQ
### Does Claude connect to Salesforce and HubSpot?
Yes. Claude connects to Salesforce through Salesforce's connector and to HubSpot through the HubSpot connector.
### Can Claude update the CRM after a call?
Yes. /sales:call-summary turns a Gong or Fireflies transcript into the follow-up email, next steps, and structured CRM fields: use case, competition, decision process, and risks. Reps review and send, and the record stays current.
### How does Claude help with pipeline review and sales forecasting?
/sales:pipeline-review pulls the team's open opportunities and flags stalled deals, stage-age outliers, and missing next steps. /sales:forecast produces best, likely, and worst cases with one action per at-risk deal, ready for the forecast call.
### Is customer data secure?
Claude comes with enterprise security and full audit trails, and does not train on your data by default on Team and Enterprise plans.
## See what Claude does for sales teams
Whether you're a sales team that wants every rep prepared for every call or a revenue org rolling Claude out across sales, success, and RevOps, we can help you figure out where to start.
[Contact sales](https://www.claude.com/contact-sales)[Try it now](https://claude.ai/)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Satispay Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/satispay
Path: 18-Industry-UseCases/satispay.md
# How Satispay's engineers write 75% of their code with Claude
[Try Claude](https://claude.ai)
Industry:
Financial services
Company size:
Medium
Product:
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Location:
EMEA
75%+ of code committed each month
is generated with Claude
10x faster core payment service modernization
from a four-week estimate to under four days
[Satispay](https://www.satispay.com/en-it/) is Italy's leading independent payment network, with 6 million consumers and more than 450,000 merchants using its app to pay in stores, send money, and manage everyday finances. Behind the product is an engineering organization maintaining a mature Java and Spring estate that processes every payment on the network. Claude Code now runs on every engineering laptop, and Claude Cowork has spread organically across several business units.
## With Claude, Satispay:
- Generates over 75% of code committed to Satispay's repositories each month
- Achieved 10x faster modernization of the core transaction service, safely completing a Java 8 to Java 21 and major Spring upgrade in under four days against a four-week estimate
- Cut data transformation lambdas from three to five days to under an hour
- Completed an 18-month code update roadmap in 7 months
- Saw over 90% Claude Code adoption across engineering, with full rollout in 30 days managed by IT support
## The challenge
## A junior team on a mature payments codebase
When Chief Technology Officer Fabio Rapposelli joined in 2025, the team was weighted toward earlier-career engineers and the codebase had some legacy services that were hard to maintain. With much of the work focused on maintenance and incremental development, early-career engineers spent more time reading than writing and senior review had become the bottleneck.
"A junior engineer facing an unfamiliar service needs help understanding the system, not help finishing a line of code," Rapposelli said. Earlier experiments with autocomplete-style AI coding tools had stayed in pockets and never addressed that gap.
The default workflow showed the strain. An engineer would pick up a ticket, spend significant time orienting in a service they had never touched, draft a change, and wait for a senior to review it. That review was carrying three jobs at once: teaching, quality gate, and context transfer. Roadmap velocity suffered, and senior time was going to enable others rather than building.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## Making Claude available from day one
Satispay ran a structured 30-day evaluation in mid-2025 comparing Claude Code against another AI coding tool on real tickets across its Java and Spring services. The rubric covered code generation quality, refactoring, adherence to internal patterns, multi-file context understanding, test generation, and documentation. Claude won on every dimension except IDE integration. "Claude Code's output, both the code it wrote and the reviews it produced, was considered best across the board,” explained Rapposelli. “Claude's reviews caught real issues, with real explanations, at a quality our engineers recognized as genuinely useful," Rapposelli said. "Other tools weren't playing in the same league."
Rollout took 30 days from decision to full coverage and was handled by IT support. Claude Code ships to every engineering laptop through Satispay's managed device fleet, so it is available on an engineer's first day with nothing to configure. Engineers use it to write new code, modify existing services, navigate unfamiliar parts of the codebase, and run a Claude review pass before human review. They reach for Opus or Sonnet depending on the task, with full access to the 1M-token context window. Spend is managed at the budget level rather than per seat, so no one pauses mid-task to justify reaching for a more capable model.
The cultural work mattered as much as the rollout. Satispay added AI proficiency to its engineering performance framework, and the operating rule is explicit: engineers own what lands in the repository. "The model is an accelerator, not an authority," Rapposelli said.
Beyond the default tooling, the team builds reusable assets. Standard Java scaffolding for new services and tests starts from an encoded pattern instead of a blank file. Modernization approaches get packaged into subagents so the next team inherits the work. The most concrete example is data transformation: AWS Lambda functions that engineers used to write by hand are now generated from a specification by an internal subagent connected to an MCP server. "Lambdas would routinely take over three days to build," Rapposelli explained. "Now it takes less than an hour."
The expansion beyond engineering surprised even Rapposelli. Once Claude skills became visible internally, requests came in at a rate of roughly 20 a day from finance, legal, marketing, and operations, including the CFO asking for access to financial analysis skills he had spotted himself. "People across the company knew they had AI-shaped problems," Rapposelli said. "When the tool showed up, they didn't need permission to solve them."
Claude Code on the web
Delegate coding tasks directly from your browser. Kick off multiple sessions in parallel across repositories, with real-time progress tracking.
[Read more](https://claude.com/resources/articles/claude-code-on-the-web)
## The outcome
## Updating the system behind every payment
The clearest single proof point is the evolution of Satispay's core transaction service, the system that runs every payment on the network. The team took it from Java 8 to Java 21 and through a major Spring upgrade in under four days, when the original estimate was four weeks. The broader update program tells the same story at a larger scale: goals the team had set for an 18-month horizon were complete in 7, fast enough that an external consulting engagement brought in for the work was no longer needed.
Across the organization, more than 75% of code committed each month is generated with Claude, and adoption sits above 90% of engineers. Senior engineers are spending more of their time on architecture, and early-career engineers are operating with far more independence on a codebase that used to slow them down. The team is now planning to ship roughly 50% more features in the first half of the year..
"We're moving to a model where the engineer becomes an engineering manager of agents," said Rapposelli. "Individual engineers are operating above their years because the agents close the gap."
## Looking ahead: From task automation to agentic workflows
Two pilots already running point to what comes next. Issue-to-PR automation has Claude draft pull requests from tickets filed by other teams, with engineers owning the review and the merge. Agentic fraud investigation moves a workflow tied directly to financial loss from human-in-every-step to agent-led, with people kept in the loop on the decisions that warrant it. "Right now we're focused on automating the task and keeping a human in the loop for critical decisions," Rapposelli said. "The work ahead is understanding which decisions genuinely need a person, and which ones we've simply been used to making ourselves."
## Related stories
### How Qonto delegates financial admin for small businesses with Claude on Amazon Bedrock
### Pictet turns weeks of work into hours with Claude Code
### OffDeal powers every stage of M&A advisory with one Claude-based agent
### Money Forward builds an AI-native engineering organization with Claude Code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Scribd Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/scribd
Path: 18-Industry-UseCases/scribd.md
# Scribd, Inc. boosts content discovery and engagement with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Medium
Product:
Claude Platform
Location:
North America
70% of content
improved with AI-generated metadata
7% increase
in user sign-ups and subscriptions
Scribd, Inc. uses Claude to generate high-quality metadata for millions of user-uploaded documents, improving content discoverability and driving user engagement across its global platforms.
- Helped address 70% of user-uploaded content that lacked quality metadata
- Richer content descriptions significantly increased user signups and subscriptions
- Scaled to process over 100 million documents
## Enhancing a platform of user-generated content
Scribd, Inc., a multinational technology company focused on the written and spoken word, offers a massive collection of user-generated content across two of its products: Scribd and Slideshare. With hundreds of millions of documents and more, these platforms faced a significant challenge: a large portion of the content lacked quality metadata, making it difficult for users to discover relevant material.
"When a creator uploads a document to Scribd or a deck to SlideShare, they've already done the work of creating the content," explains Steve Neola, Senior Director of Product at Scribd. "Attaching metadata like titles, descriptions, or categories is extra work for them."
The company found that approximately 70% of user-uploaded content had low-quality or missing metadata, primarily descriptions. This gap presented an opportunity to improve the user experience and content discoverability across these two Scribd, Inc. platforms.
## Leveraging AI to scale metadata generation
To address this challenge, Scribd, Inc. turned to generative AI, specifically Claude, to automatically create high-quality metadata for their vast user-generated content library. The project began with careful scoping and experimentation, led by John Strenio, a Data Scientist on Scribd's Applied Research team.
"We started by testing language capabilities and summarization abilities across various models," Strenio recalls. "One of the difficulties in that experimentation phase was evaluating the quality of the models and the prompts we were using."
The team conducted extensive human-led evaluations, relying heavily on their content operations department to assess the quality of AI-generated metadata. As they narrowed down their options, the focus shifted to scaling, throughput, and cost considerations.
## Choosing Claude for performance and support
While Scribd, Inc. initially explored other options, including open source alternatives, they ultimately chose Claude for its combination of quality, cost-effectiveness, and scalability.
"Claude was the right mix of everything," says Strenio. "It was competitive in our experiments, and from the data scientist's perspective, one of the big factors was the ability to perform a large volume of inference in a very short amount of time."
Scribd, Inc. also appreciated the support they received from Anthropic. "The support interaction was really impressive," Neola notes. "We had a Slack channel where we could ask questions in real time and get feedback, which enabled faster turnarounds and implementation efficiency."
For an enterprise like Scribd, Inc., trust and reliability were crucial factors. "Claude's Constitutional AI and all the ethical considerations that go into the model makes Anthropic a really exciting long-term partner," Neola explains. "We want to make sure we're building trust around our AI choices internally as well as with our customers."
## Driving engagement and subscriptions
The impact of implementing Claude-generated metadata has been significant for Scribd. By adding AI-generated descriptions to document pages, the company saw a substantial increase in users who view content and ultimately sign up as subscribers.
"Having the content right there at first glance gives the user more context about the particular document versus having to read through the whole thing," Neola says. "We saw a 7% increase in the users who are viewing it that ultimately come to the site and then sign up and become subscribers."
Scribd, Inc. is now expanding the use of this enhanced metadata across its user-generated platforms. They've seen similar improvements when incorporating the descriptions into recommendations on their homepage, and are preparing to integrate them into search results.
## Looking to the future
As Scribd, Inc. continues to refine and expand its use of AI-generated metadata, the company is developing a playbook that can be applied to other types of metadata and content enhancements. They value Anthropic's commitment to continually improving Claude's capabilities.
"As a company, we want to stay on the bleeding edge of AI technology," Neola emphasizes. "Having a partner that's at the bleeding edge helps us serve customers today and continually bring new AI capabilities to them as they’re developed."
With Claude's ability to process and enhance millions of documents efficiently, Scribd, Inc. is well-positioned to continue improving content discovery and user engagement across its global platforms, making it easier than ever for users to find the information they need.
## Related stories
### StubHub transforms live event ticketing with Claude
### Audience Strategies expands the electronic music industry's policy influence with Claude
### Orange localizes manga at an unprecedented scale with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Section Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/section
Path: 18-Industry-UseCases/section.md
# Section helps companies navigate AI transformation with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Platform
Location:
North America
82% adoption
of team members use Claude vs 5% workforce benchmark
50% productivity
gain achieved by half the team
Section, an AI workforce transformation company, uses Claude to help companies and individuals get proficient, confident, and effective with AI. Section uses Claude to inform and develop AI upskilling programs, advise clients on AI transformation, and power its new AI coach, ProfAI.
Section’s AI transformations start with having a fully AI-powered workforce internally—and extend to integrating AI in all products and services. By partnering with Anthropic, Section has seen:
- 82% of team members use Claude, compared to a 5% benchmark for the overall workforce
- 50% of the team achieving at least 10% productivity gains
## Helping organizations build AI-powered workforces
Section was founded nearly six years ago as a leadership training provider building the business school of the future. In early 2023, the company pivoted to focus on AI upskilling after Section’s CEO Greg Shove started exploring generative AI.
“I quickly realized that AI was a technological shift akin to the early internet, which at the time was a huge boon to my career,” says Shove. “I told the team, ‘We’ll be infusing AI into every aspect of our business, from optimizing internal operations to completely reimagining our learning experience.’”
In the last two years, Section has evolved to help companies build their AI transformation plans, upskill their workforce on AI, and redesign high-impact workflows to leverage AI.
"AI is crashing into the workforce, but the workforce isn’t ready. According to our data, less than 10% of workers are AI-proficient," says Taylor Malmsheimer, COO at Section.
## Choosing Claude as a strategic thought partner
Section's journey with Claude began with a spontaneous experiment. As Shove and Malmsheimer prepared for an upcoming board meeting in August 2023, they decided to test how AI might help. They uploaded their board materials to several AI platforms—asking each to role-play as a board member and provide potential questions and feedback.
The results were eye-opening. "Claude blew us away," said Malmsheimer. After the board meeting, they compared their notes against Claude's predictions. "Claude identified 92% of the feedback the board brought up." This moment was a catalyst for Section, revealing AI's potential beyond simple automation to serve as a genuine strategic thought partner.
Claude stood out for its ability to engage in nuanced, strategic conversations. Malmsheimer said, "When I upload a document to ChatGPT versus Claude, Claude feels more true to how a business person would respond." While Section uses multiple AI models, they consistently turn to Claude as their strategic thought partner. The impact extends beyond metrics to boosting confidence. Malmsheimer shared, "I'm a relatively new executive. I haven't been in many board meetings. It's valuable to feel more prepared and confident going into those conversations."
This experience transformed Section's view of AI's role in business. Malmsheimer explained, "Before that, most of the use cases we shared internally were on our operations team. They were great, but very much 'automated this process that took me forever.' As leaders developing IP, this was a moment of 'My God, this can be a partner in developing that IP, in this thinking and preparation.'"
## Measuring ROI
Since then Section has rolled out Claude for teams to its 25-person team. Internal use cases include:
- The marketing team using Claude Projects to build a “voice of the customer” repository where they’ve uploaded survey data and market research, and work with Claude to hone the company’s positioning and ideal customer profile
- The education team uses Claude to develop the framework and flow of presentation decks for live lectures in Section bootcamp programs
- The leadership team uses Claude as a strategic thought partner, getting feedback on new initiatives and strategic plans
Section's use of Claude has fundamentally changed the company's operations. Malmsheimer said, "If I took it away, there would be a clear impact on our productivity and efficiency." The ROI is clear—with half the team achieving at least a 10% productivity gain.
The company spends about \$20K per year on AI accounts for their 25-person team, including Claude. With half the team getting a 10% productivity gain already, they estimate they’re saving \$150-200K a year, or 1-2 headcount.
“We’re seeing the results already in our business model,” Malmsheimer said. “We’ll 8X the number of employees we upskill this year, yet we’re spending less on delivery and administration costs than we did last year.”
## Building the future of AI workforce transformation
Section envisions transforming how organizations and individuals adapt to AI. Through their partnership with Anthropic, they're launching ProfAI, an AI-powered coach that delivers personalized, contextual learning at scale.
"With AI, we've been able to recreate the value of a personal, 1-on-1 tutor for every single student," says Malmsheimer. While Section initially prototyped ProfAI with GPT-4, they ultimately chose Claude for its superior performance as a strategic thought partner. "We've found that Claude's feedback and tone better aligns with what we need to create an engaging user experience."
With plans to upskill 100,000 employees on AI this year and one million the next, Section and Anthropic are empowering a generation of confident workers to thrive in an AI-powered future.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Semgrep Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/semgrep
Path: 18-Industry-UseCases/semgrep.md
# How Semgrep delivers AI-powered code security with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Small
Product:
Claude Platform
Location:
North America
20% reduction
in false positive security alerts
92% user agree
rate on safe-to-ignore labeling
Semgrep, a leading cyber security company, leverages Claude in Amazon Bedrock to power many of its AI-assisted features for customers, helping developers detect, filter, and fix code vulnerabilities more effectively—while minimizing false positives that waste engineering time.
With Claude, Semgrep:
- Confidently labels 20% of security findings as safe to ignore, with a 92% user agree rate and 96% security researcher agree rate
- Achieved 16% higher accuracy identifying false positives than a prior version powered by GPT-4o
- Delivered 17% better performance in component tagging (compared to their previous model, GPT-4o)
- Processes and analyzes thousands of security findings for customers daily
## How Semgrep is solving security's false positive problem
Software development teams face an overwhelming volume of security alerts, many of which are false positives that consume valuable time and resources. "Security tools are notorious for generating high volumes of alerts. This is a widespread problem across the industry," said Bence Nagy, Staff Engineer at Semgrep.
Semgrep recognized this pain point and saw an opportunity to apply AI to dramatically reduce alert noise.
Semgrep's fast, deterministic code analysis engine and LLM-friendly rule syntax made it the perfect foundation for AI-powered AppSec—retaining the benefits of precise pattern matching while taking advantage of AI’s ability to understand code context.
Nagy explained their first breakthrough with a practical example: "We tested if an AI model could distinguish between actual leaked passwords in code versus harmless placeholders like 'password=REPLACE_PASSWORD_HERE'.”
Traditional security tools blindly flag both as vulnerabilities, but we discovered that AI could accurately determine which alerts represented genuine security risks and which were false alarms. This initial success proved AI could solve a fundamental problem in security scanning—distinguishing real threats from noise—prompting Semgrep to explore how AI could transform their entire security platform to help teams focus exclusively on legitimate security issues.
## Choosing the best model for every task
Semgrep’s AI features rely on a variety of prompt chains and evaluation loops that reference both project-specific inputs (dependencies, prior fixes, dataflow traces) and inputs from Semgrep’s non-AI analyses.
To compare how different models perform on these prompt chains, Semgrep relies on a rigorous evaluation process that ensures they are always using the best LLM across a multitude of security tasks—from filtering false positives to generating accurate remediation guidance.
“Our goal is to make sure developers only see the security issues that matter. We benchmark models against real-world data, constantly monitor performance across over 1000+ customers and let the results guide us,” said Bence Nagy, Staff Engineer at Semgrep.
Claude was unique in that it was a top performing model (top 3) across every single one of Semgrep’s unique, task-specific evals.
"Claude 3.7 Sonnet demonstrated remarkable code analysis capabilities with deeper contextual understanding," said Nagy. "It was the only model that recognized a vulnerability in an auto-generated file, advising developers to fix the generating source rather than editing the output file directly."
In two of the most important evals, false positive detection and component tagging, Claude outperformed GPT-4o, the previous top performing model, by 16% and 17% respectively.
“Operating at the application layer, we see model benchmarking and selection as our responsibility—not the customer’s. While anyone can request the use of a specific model, customers generally trust us to optimize and choose for them on a per-task basis,” said Chushi Li, Product Marketing Manager at Semgrep.
## Claude enhances Semgrep’s security capabilities
Semgrep uses a variety of large language models—including Claude—to power features that help security teams cut noise, automate routine tasks, and generate fixes:
- **Noise filtering:** Analyze security alerts to separate true issues from false positives, reducing alert volume by 20% out of the box, and up to 40% over time.
- **Memories:** Learns and stores critical, security-relevant context about an environment as users triage findings and fix issues, eliminating future false positives.
- **Autofix + Remediation guidance:** Suggest one-click code fixes to remediate vulnerabilities, and give developers the context they need to understand and feel confident merging the changes.
- **Breaking change analysis:** Analyze dependency upgrades for breaking changes, and automatically create upgrade PRs that tell developers if the version bump is safe or if they need to refactor.
- **File sensitivity classification:** Assess the criticality of files, elevating issues in high-risk components like auth or payments over low-risk ones.
- **Rule-writing:** Write deterministic Semgrep rules based on instructions in natural language
## One of the security tools that developers don’t mind
Semgrep's AI-powered features have improved productivity for security and development teams, and extend beyond noise reduction. Claude's contextual understanding also helps developers implement more comprehensive fixes. "Claude provides additional detail on what developers need to check after implementing a fix and how to adapt other parts of their project," said Nagy. This approach prevents the common problem where fixing a vulnerability breaks existing functionality.
Semgrep's benchmarking approach ensures optimal AI performance for each security task. Nagy explained, "For our noise filtering feature, we've built evaluation suites containing thousands of pre-classified security findings to measure accuracy precisely."
This testing revealed important insights about model configuration, including a counterintuitive discovery: "We found that giving Claude more tokens for 'thinking' actually made it overly cautious about security issues, becoming too conservative in its assessments." These insights allow Semgrep to fine-tune Claude's parameters for security tasks, maximizing its effectiveness for real-world operations.
## Claude in Amazon Bedrock: Enterprise security, privacy, and performance
Semgrep frequently works with customers in industries with strict data governance requirements. [Amazon Bedrock](https://aws.amazon.com/bedrock/) provides a secure way to access powerful foundation models like Claude within private environments, such as an organization’s Amazon Virtual Private Cloud (VPC).
“Security and privacy are non-negotiable for us and our customers,” said Drew Dennison, Semgrep co-founder. “The ability to access Claude through Amazon Bedrock—within a secure, compliant setup—gives us the flexibility we need without compromising on performance.”
This availability makes Claude a compelling choice—not just for its technical excellence, but for how seamlessly it fits into real-world enterprise environments.
## MCP and the future of AI-powered development
Semgrep envisions a future where AI both creates and secures software. "As software development becomes more accessible, less experienced engineers will generate more AI-written code. How do we keep that code secure?" asked Dennison. "We need security tools embedded directly in the AI's generation process, plus verification systems to audit code in the chain of thought."
This vision drove Semgrep to develop an open-source Model Context Protocol (MCP) tool that enables AI assistants like Claude to scan their generated code for vulnerabilities before delivering it. Since Semgrep’s core SAST engine is fast, transparent, and source-based, an MCP server makes it possible for LLMs to dynamically call Semgrep as a tool. Nagy said, "We want to create a world where you can build an entire project with AI and be confident it's secure and functional."
The company is also developing organizational memory features to enhance contextual security. "We're building systems that learn from developer comments and decisions to understand non-obvious facts about a codebase," explained Nagy. By capturing this institutional knowledge, security assessments become more intelligent over time.
Through these innovations, Semgrep aims to ensure AI accelerates development while maintaining security—benefiting the entire software industry with both speed and safety.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Customer story | Sendbird | Claude
Source: https://www.claude.com/customers/sendbird
Path: 18-Industry-UseCases/sendbird.md
# Sendbird delivers reliable, enterprise-grade AI customer service with Claude
[Try Claude](https://claude.ai)
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
Location:
Europe
30% to 90%
competitive win rate increase
30-40% inquiries
redirected to AI agents
Read more
[Read more](#)
Read more
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Read more
[Read more](#)
Read more
Video caption
[Prev](#)
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Sendbird uses Claude to power AI customer support agents that enable companies to automate high-volume support conversations while maintaining accuracy, reliability, and compliance for their 4,000+ global customers.
With Claude, Sendbird:
- Extends the capabilities of a platform that powers 7 billion+ monthly conversations across 6 billion users worldwide
- Increased competitive win rate of selling their [AI-enabled platform](https://sendbird.com/ai-agent) from 30% to 90% in head-to-head evaluations
- Enables enterprise clients like Lotte Homeshopping to redirect 30-40% of human inquiries to AI agents
## Transforming customer support with reliable AI
Sendbird has become the communication backbone for 4,000+ global businesses, with over 7 billion monthly conversations flowing through their platform. As customer expectations evolved to demand instant, personalized support across all channels, Sendbird recognized that traditional contact centers couldn't keep pace.
The AI opportunity was clear, but so was the risk. Early experiments revealed most AI models produced confident but incorrect responses that endangered brand trust and compliance. Sendbird needed intelligent automation without sacrificing enterprise reliability.
By integrating Claude into their platform, Sendbird now offers AI agents that combine automation's scale with human-level accuracy. Their solution handles routine inquiries automatically while escalating complex issues, enabling enterprises to provide immediate, high-quality support at any scale.
## Why Sendbird chose Claude
Sendbird's evaluation process focused on finding an AI model that could reliably follow instructions and limit hallucinations while maintaining the right tone for customer support. After extensive testing across multiple models, Claude clearly outperformed the competition.
"Instruction following and limiting hallucination were key traits," states Jin Ku, Sendbird CTO. "We also needed a model with the right characteristics—kind, patient, and empathetic—to properly serve users in support settings."
The results spoke for themselves. Ku explains, "With competitors' models, we only achieved a 30% win rate. Claude delivered a 90% win rate without any prompt optimization. These results remained consistent even with reduced knowledge context, which was truly remarkable."
Claude demonstrated superior performance without requiring extensive prompt engineering. The Sendbird team found their integration experience remarkably smooth, with excellent documentation and responsive support from Anthropic. Claude's enterprise-grade security through AWS further strengthened their decision, ensuring they could meet the strict compliance requirements of their largest enterprise customers.
## How Claude powers Sendbird's AI customer support agents
Sendbird uses Claude to create AI agents that handle enterprise customer communications at scale. These agents serve as the frontline support system across multiple channels, delivering key advantages:
- Reliable instruction following that virtually eliminates the hallucinations common with other AI models
- Natural, conversational interactions that maintain consistent brand voice across mobile, web, SMS, email, and WhatsApp
- Enterprise-grade security through AWS integration that meets strict compliance requirements
The platform excels at processing complex information during live conversations. Ku says, "Claude analyzes large amounts of unstructured data in real-time. It can process hundreds of pages of technical documentation and immediately determine if uploaded materials meet compliance standards—all while maintaining the conversation flow."
This capability fundamentally changes AI support. For Sendbird's clients, it means their AI agents now confidently handle inquiries that previously required human intervention—creating seamless customer experiences that maintain brand standards while dramatically improving efficiency.
## Transforming customer service at scale
Sendbird's Claude-powered platform has revolutionized customer support for enterprise clients, delivering measurable business impact and enhanced user experiences. The improved AI accuracy has transformed operations and customer satisfaction.
"With Claude, accuracy has significantly increased compared to our previous AI solutions, delivering higher quality interactions for our clients," notes Ku. "This improvement means users feel more comfortable with AI support, give higher CSAT ratings, and resolve more issues without human intervention."
Lotte Homeshopping demonstrates these benefits in action. Their implementation of Sendbird's solution redirected 30-40% of inquiries to AI, enabled 24/7 support, and improved satisfaction. "We tested several providers and were disappointed until we found Sendbird powered by Anthropic's Claude," explains Oh Ju-young from Lotte Homeshopping's AI Promotion Team. "Their accuracy and flexibility overcame our challenges."
Claude's strong compliance features have also reduced perceived risk for enterprise clients, accelerating AI adoption across Sendbird's customer base and helping companies embrace AI support confidently.
## Building the future of AI-powered customer experiences
Sendbird is redefining customer service from reactive problem-solving to a strategic business driver. "We're creating proactive AI agents that anticipate needs and elevate satisfaction at scale," says Ku.
This vision transforms customer service from cost center to revenue generator. Ku explains, "With Claude, we're integrating personalized cross-sell opportunities within support conversations, leveraging these trusted touchpoints to grow customer value."
Sendbird is bringing powerful multimodal AI capabilities to enterprise communication platforms through their collaboration with Anthropic. By integrating Claude across every customer touchpoint, they're creating a future where AI genuinely improves communications to customers. The result is a new standard for digital connection—one that delivers both operational efficiency and the human touch that builds lasting loyalty.
Video caption
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## Related stories
[Postman automates the API development lifecycle with Claude for 40 million developers](postman.md)
Postman automates the API development lifecycle with Claude for 40 million developers
Postman automates the API development lifecycle with Claude for 40 million developers
Customer story
[Customer story](postman.md)
Customer story
[How CircleCI built a code validation agent with Claude](circleci.md)
How CircleCI built a code validation agent with Claude
How CircleCI built a code validation agent with Claude
Customer story
[Customer story](circleci.md)
Customer story
[Descript brings creative taste to agentic video editing with Claude ](descript.md)
Descript brings creative taste to agentic video editing with Claude
Descript brings creative taste to agentic video editing with Claude
Customer story
[Customer story](descript.md)
Customer story
[How Slack, a Salesforce company, unlocks organizational knowledge with Claude](slack.md)
How Slack, a Salesforce company, unlocks organizational knowledge with Claude
How Slack, a Salesforce company, unlocks organizational knowledge with Claude
Customer story
[Customer story](slack.md)
Customer story
[Homepage](https://claude.com)
Homepage
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- Help me develop a unique voice for an audience
Hi Claude! Could you help me develop a unique voice for an audience? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
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Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Improve my writing style
Hi Claude! Could you improve my writing style? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
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Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Brainstorm creative ideas
Hi Claude! Could you brainstorm creative ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
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Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
Learn
- Explain a complex topic simply
Hi Claude! Could you explain a complex topic simply? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
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Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Help me make sense of these ideas
Hi Claude! Could you help me make sense of these ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
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- Prepare for an exam or interview
Hi Claude! Could you prepare for an exam or interview? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
Code
- Explain a programming concept
Hi Claude! Could you explain a programming concept? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Look over my code and give me tips
Hi Claude! Could you look over my code and give me tips? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Vibe code with me
Hi Claude! Could you vibe code with me? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
More
- Write case studies
This is another test
- Write grant proposals
Hi Claude! Could you write grant proposals? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to — like Google Drive, web search, etc. — if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can - an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Write video scripts
this is a test
[Anthropic](https://www.anthropic.com/)
Anthropic
© \[year\] Anthropic PBC
Products
- Claude
[Claude](../15-Claude-AI-Features/product-overview.md)
Claude
- Claude Code
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Claude Code
- Claude Code for Enterprise
[Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
Claude Code for Enterprise
- Claude Cowork
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Claude Cowork
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[Max plan](../17-Billing-Plans/pricing.md)
Max plan
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[Team plan](https://www.claude.com/pricing/team)
Team plan
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[Enterprise plan](../17-Billing-Plans/pricing-enterprise.md)
Enterprise plan
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[Download app](https://www.claude.com/download)
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[Pricing](../17-Billing-Plans/pricing.md)
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Features
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[Claude for Chrome](../03-IDE-Integrations/claude-for-chrome.md)
Claude for Chrome
- Claude for Slack
[Claude for Slack](../15-Claude-AI-Features/product-tag.md)
Claude for Slack
- Claude for Excel
[Claude for Excel](../14-Connectors/claude-for-excel.md)
Claude for Excel
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[Claude for PowerPoint](../14-Connectors/claude-for-excel.md)
Claude for PowerPoint
- Skills
[Skills](https://www.claude.com/skills)
Skills
Models
- Opus
[Opus](https://www.claude.com/customers/claude-opus-4-6-anthropic.md)
Opus
- Sonnet
[Sonnet](https://www.claude.com/customers/claude-sonnet-4-6-anthropic.md)
Sonnet
- Haiku
[Haiku](https://www.claude.com/customers/claude-haiku-4-5-anthropic.md)
Haiku
Solutions
- AI agents
[AI agents](agents.md)
AI agents
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[Claude Code Security](../15-Claude-AI-Features/product-claude-security.md)
Claude Code Security
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[Code modernization](code-modernization.md)
Code modernization
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[Coding](coding.md)
Coding
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[Customer support](customer-support.md)
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[Education](education.md)
Education
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[Financial services](finance.md)
Financial services
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[Government](government.md)
Government
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[Healthcare](healthcare.md)
Healthcare
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[Life sciences](life-sciences.md)
Life sciences
- Nonprofits
[Nonprofits](nonprofits.md)
Nonprofits
Claude Platform
- Overview
[Overview](https://www.claude.com/platform/api)
Overview
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[Developer docs](../04-API-Reference/Other/home.md)
Developer docs
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[Pricing](../17-Billing-Plans/pricing.md#api)
Pricing
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[Marketplace](https://www.claude.com/platform/marketplace)
Marketplace
- Amazon Bedrock
[Amazon Bedrock](../04-API-Reference/Other/partners-claude-on-aws.md)
Amazon Bedrock
- Google Cloud’s Vertex AI
[Google Cloud’s Vertex AI](../04-API-Reference/Other/partners-google-cloud.md)
Google Cloud’s Vertex AI
- Microsoft Foundry
[Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
Microsoft Foundry
- Regional compliance
[Regional compliance](https://www.claude.com/regional-compliance)
Regional compliance
- Console login
[Console login](https://www.claude.com/04-API-Reference/Other/platform-claude-com.md)
Console login
Resources
- Blog
[Blog](https://www.claude.com/blog)
Blog
- Claude partner network
[Claude partner network](../04-API-Reference/Other/partners.md)
Claude partner network
- Community
[Community](https://www.claude.com/community)
Community
- Connectors
[Connectors](../04-API-Reference/Other/partners-mcp.md)
Connectors
- Courses
[Courses](https://www.anthropic.com/learn)
Courses
- Customer stories
[Customer stories](customers.md)
Customer stories
- Engineering at Anthropic
[Engineering at Anthropic](https://www.anthropic.com/engineering)
Engineering at Anthropic
- Events
[Events](https://www.anthropic.com/events)
Events
- Plugins
[Plugins](../08-Plugins-Skills/claude-com-plugins.md)
Plugins
- Powered by Claude
[Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
Powered by Claude
- Service partners
[Service partners](../04-API-Reference/Other/partners-services.md)
Service partners
- Startups program
[Startups program](../15-Claude-AI-Features/programs-startups.md)
Startups program
- Tutorials
[Tutorials](https://www.claude.com/resources/tutorials)
Tutorials
- Use cases
[Use cases](https://www.claude.com/resources/use-cases)
---
## Sentry Claude Managed Agents case study | Claude by Anthropic
Source: https://www.claude.com/customers/sentry
Path: 18-Industry-UseCases/sentry.md
# How Sentry built end-to-end bug fixing with Claude Managed Agents
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Managed Agents
Location:
North America
Weeks instead of months
to ship end-to-end fix automation with Managed Agents
Over 1 million RCAs
(Root Cause Analysis) efficiently processed a year
Claude Managed Agents: Get to production 10x faster
We're launching Claude Managed Agents, a suite of composable APIs for building and deploying cloud-hosted agents at scale.
[Read more](https://claude.com/resources/articles/claude-managed-agents)
[Sentry](https://sentry.io/welcome/) is a software monitoring platform that ingests billions of events daily, giving development teams the context they need to debug production issues. Their AI debugging agent, Seer, already used Claude to identify root causes accurately. But telling developers what's wrong wasn't enough. They wanted Seer to fix it, too.
With [Claude Managed Agents](https://claude.com/resources/articles/claude-managed-agents), Sentry built the infrastructure to go from bug detection to merge-ready pull request, without building a custom agent runtime from scratch.
## **With Claude, Sentry achieved:**
- End-to-end automation from bug detection to pull request, powered by Claude Managed Agents
- Ability to efficiently process over 1 million RCAs (Root Cause Analysis) a year
- Near immediate reviews provided on over 600k pull requests a month
- Initial Managed Agents integration shipped in weeks instead of months by a single engineer
- Elimination of the ongoing operational overhead of maintaining custom agent infrastructure
## **The challenge: A gap between knowing what's broken and fixing it**
Sentry provides deep context for every error: stack traces, profiling data, trace connections, logs, spans, and metrics. When Seer launched, it used Claude to analyze all that telemetry, identify root causes, and suggest code fixes. Developers at every level got faster.
"Developers are often overwhelmed by the amount of context they need to reason through to debug a problem," said Indragie Karunaratne, Senior Director of Engineering, AI/ML at Sentry. Seer helped junior developers navigate that complexity and gave senior engineers quick summaries so they could apply their expertise to validation rather than investigation.
But even with a diagnosis and a suggested fix in hand, developers still had to context-switch into their codebase, plan the implementation, write the code, and open a pull request. That handoff from diagnosis to resolution is where time and momentum were lost. Sentry wanted to close the loop: take Seer's root cause analysis and turn it into a finished PR automatically.
Building that capability meant running a coding agent. And running a coding agent meant building sandboxing, lifecycle management, and an agent runtime. For a team focused on debugging, that was a significant detour.
## **The solution: Why Sentry chose Claude and Managed Agents**
Sentry had already selected Claude for Seer after evaluating multiple AI models. Security factored heavily: running Claude through Vertex AI let Sentry minimize data shared outside Google Cloud. "We were able to preserve data residency for our customers and avoid having to add a new subprocessor by using Claude through Vertex AI,” Karunaratne said.
When it came time to extend Seer from diagnosis to automated fixing, Claude Managed Agents was a natural fit. It provided the secure agent runtime, sandboxing, and lifecycle management that Sentry would have otherwise spent months building. And there was pull from Sentry's customer base: many were already using Claude Code for local and cloud-based development and wanted an experience that bridged Sentry's debugging capabilities with Claude's coding strengths.
Managed Agents let Sentry focus on what differentiated their product, the handoff between Seer's diagnosis and the coding agent, rather than building generic agent infrastructure.
## **How the Seer-to-PR workflow runs on Managed Agents**
Seer root causes and fixes the most actionable bugs in the background, while also helping developers in real time, both on the same Managed Agents infrastructure.
Here's what happens when an issue is detected: Seer queries source code and telemetry to build a comprehensive root cause analysis for the issue, drawing on Sentry's rich context of errors, logs, spans, and metrics. Once it has a diagnosis, Seer hands it off to a Claude agent running on Managed Agents. That agent plans a solution, implements the code change, and creates a pull request. The developer's job shifts from writing the fix to reviewing it.
"Turns out telling developers what's wrong with their code isn't enough: they want you to fix it too," Karunaratne said. "Customers can now go from Seer's root cause analysis straight to a Claude agent that writes the fix and opens a PR."
Without Managed Agents, Sentry would have needed to build their own sandboxing capabilities and agent runtime from scratch. Instead, a single engineer shipped the initial integration. The team didn't have to build a coding agent or the infrastructure to support one. They could put that energy into building the best debugging experience and designing the handoff between Seer's analysis and the Claude agent.
"We chose Claude Managed Agents because it gives us a secure, fully managed agent runtime, allowing us to focus our efforts on building a seamless developer experience around the handoff," Karunaratne said. "Managed Agents not only allowed us to build the initial integration in weeks instead of months, but has also eliminated the ongoing operational overhead of maintaining bespoke agent infrastructure."
## **What changes for developers**
The original Seer experience already made debugging faster across the board. Junior developers got support navigating complex issues that would typically require extensive system knowledge. Senior engineers skipped hours of context review and jumped straight to validating Seer's analysis.
“Seer leverages Claude’s ability to quickly and accurately extract relevant patterns out of multimodal telemetry data," Karunaratne explained. “Developers can stay focused on using their domain context to validate the analysis rather than manually combing through events.”
With the Managed Agents integration, that benefit compounds. A developer no longer just gets a diagnosis and a suggested fix. They get a pull request they can review, test, and merge. The workflow moves from "Seer tells you what's wrong" to "Seer tells you what's wrong and proposes the code to make it right,” Karunaratne added.
## **Looking ahead**
Sentry is building toward a workflow where the most actionable bugs are detected, diagnosed, and fixed automatically, with developers reviewing proposed changes rather than writing them. With Managed Agents handling the agent infrastructure, the team can focus on expanding what Seer covers and pushing the boundary of what automated debugging can handle, without the operational overhead of maintaining a custom runtime.
How security teams use Claude
Claude helps security teams investigate threats, validate findings, and resolve issues faster.
[Read more](https://claude.com/solutions/security)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Sett Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/sett
Path: 18-Industry-UseCases/sett.md
# Sett scales gaming ad production with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
AWS
Location:
EMEA
1 week to 75 minutes
Time to produce a single playable ad dropped from approximately one week to 75 minutes
50% less
Refinement needed to bring AI output to production-ready quality
[Sett](http://sett.ai/) builds AI-powered playable ads—interactive mini-games used to acquire users for mobile games. The 45-person company based in Tel Aviv serves nearly 50 game studios, from mid-size publishers to top-grossing enterprise studios, helping them overcome creative fatigue and find winning ad concepts faster.
## With Claude, Sett:
- Reduced playable ad production time from one week to 75 minutes
- Cut refinement effort within their agentic system by 50%
- Built Claude as the orchestrator agent managing their entire creative pipeline
- Achieved creative coding that understands abstract concepts like "taste" and user appeal
- Laid the foundation for a fully autonomous user acquisition agent
## The problem
Mobile game studios face a tough market: you can't predict which ad creative will win. The only solution is to explore widely, testing dozens of concepts to find the few that drive performance. But creating high-quality playable ads—interactive mini-games that showcase a game's appeal in seconds—is slow and expensive. A single playable ad can take a month or more to produce manually.
Sett's customers are studios spending hundreds of thousands to millions of dollars monthly on user acquisition. They've tried agencies. They've tried scaling internal teams. Neither solved the core problem: producing enough creative diversity to consistently find winners. These studios run campaigns across Meta, AppLovin, Unity, and Google, and need dozens of playable ads monthly just to discover which concepts perform well enough to scale ad spend behind them.
"We needed a model that could go beyond pure logic to understand abstract concepts like 'taste' and create an end product that is genuinely attractive and fun for users," said Yoni Blumenfeld, CTO and Co-Founder at Sett.
## Sett uses Claude for creative coding and workflow orchestration
Opus 4.5 serves as the core model at the heart of Sett's architecture, handling the planning and creative coding that brings playable ads to life. Beyond generating content, Claude functions as an orchestrator agent. That means managing the entire production workflow and intelligently delegating specific tasks to other specialized diffusion models, using them as tools to achieve the best possible outcome.
## Choosing Claude through rigorous evaluation
Sett's decision to build on Claude came from comparative testing against other leading models. The company developed an internal metric called the "Last Mile"—measuring how much human work remained after AI completed its portion of a task.
"In our comparative tests against other leading models, Claude demonstrated a superior ability to handle our creative coding tasks," said Blumenfeld. "Our 'Last Mile' metric confirmed that Claude's output required the least amount of refinement to reach a finished state."
The results were decisive. Before implementing Claude in their agentic system, producing a single playable ad required about a month of human planning, design, creative coding, and iteration. The last-mile work for a single ad is about one week. With Claude as the core model, that dropped to 75 minutes. Sett's system still requires a human in the loop to QA and polish output for maximum production quality, but Claude's higher-quality output means far less refinement within that process.
Implementation moved quickly once the decision was made. Sett invested significant effort in building evaluation systems, breaking down the complex creative task into component sub-evaluations to measure performance at each stage. The teams at Anthropic and Amazon Bedrock provided support on operational aspects, helping resolve scaling challenges efficiently.
## The outcome
The impact shows up directly in customer results. For one game studio, 90% of ad spend is now driven by Sett-generated ads powered by Claude. The two leading ad concepts command about a quarter of all spend and drive the highest return on ad spend.
"Creative is the fuel for growth, and Sett makes sure you never run out," said Daniel Fridman, Performance Lead at Papaya, another Sett customer. "It helped us test bold ideas, adapt to new trends, and stay ahead of the game. What used to take weeks or even months now takes days."
The real advantage is volume and diversity. When studios can produce massively more creative diversity, they find more winners faster. Creative performance in user acquisition is a numbers game, and Sett lets game studios play that game with confidence.
Looking ahead, Sett is building toward a system that achieves autonomous user acquisition and creative performance. The current architecture already orchestrates creative generation and production. The next evolution connects that to performance data and contextual signals about how players engage with playable ads. Early versions are already in development, with some components in production. The system can already identify when parts of an ad aren't working, such as a puzzle that's too difficult for players to complete, and automatically ideate simplifications for the next iteration.
"The trust we've built in Claude's capabilities and consistency has led Sett to make foundational architectural decisions based on its technology,” said Blumenfeld. “We believe that Claude is the way to win."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Shopify Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/shopify
Path: 18-Industry-UseCases/shopify.md
# How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
[Contact sales](https://www.claude.com/contact-sales)
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Shopify](https://www.shopify.com/) powers commerce for millions of businesses worldwide, from first-time entrepreneurs to enterprise brands. The platform makes it simple for anyone to start, run, and grow a business through online stores, brick-and-mortar locations, and everything in between.
They built Sidekick, an AI-enabled commerce assistant, to make it easier for merchants of all sizes to get more done faster. Sidekick draws on comprehensive Shopify knowledge, context, and data to provide highly personalized support across a wide range of tasks. It uses conversational AI with advanced reasoning capabilities to bring expert-level commercial guidance.
## A look at Claude on Google Cloud for conversational commerce
Claude's advanced reasoning capabilities paired with Google Cloud's infrastructure helps ensure that merchants have access to expert-level guidance around the clock. Google Cloud hosts multiple Anthropic models, which helps ensure Sidekick remains available 24/7. The combination delivers sophisticated multi-step analysis while maintaining the sub-second response times essential for natural conversation. "The reasoning capabilities are great and the trade-off between latency and quality is the perfect sweet spot for us," said Andrew McNamara, Director of Applied AI at Shopify.
## The merchant support challenge
Shopify serves everyone from first-time business owners launching their first store to enterprises managing complex operations. Each group arrives with unique backgrounds and challenges. Some need guidance beginning with basic setup, while others need the ability to run sophisticated analytics queries that typically require deep knowledge of Shopify's query language ([ShopifyQL](https://shopify.dev/docs/api/shopifyql)).
These diverse needs require technology that can meet merchants where they are. "A lot of merchants would have to really learn how to use ShopifyQL and get pretty deep into it to get insights they needed," McNamara explained. This created a significant barrier between merchants and the data-driven decisions that could transform their businesses. That’s where Sidekick comes in.
## How Sidekick leverages Claude
Sidekick acts as an always-available partner that helps merchants succeed:
- Translates natural language into complex ShopifyQL analytics queries, combining multiple data sources for contextual insights
- Guides new merchants from store setup through SEO optimization to their first sale
- Provides sophisticated multi-step reasoning that pulls in product information, analytics, and business context
- Maintains conversation quality while executing multiple tool calls per interaction to get merchants the best answer
- Scales expertise across millions of merchants without compromising response quality
## Sidekick transforms merchant empowerment
When merchants log into their dashboard, they discover a knowledgeable partner who understands their business. McNamara describes Sidekick as "a co-founder" that merchants can lean on, particularly valuable for small shops just getting into commerce, who typically have only one employee. Sidekick now leverages Claude Sonnet 4.5 to orchestrate complex reasoning chains that would typically require technical expertise.
"Merchants are getting huge unlocks from analytics," McNamara noted. "Now they just ask Sidekick and it can combine other aspects of Shopify—look up certain products, write analytics queries, then use that information to write an even better or more contextual analytics query." This agentic loop continuously pulls in relevant context to craft the perfect response.
The transformation extends beyond analytics. “There’s been a lot of merchants that we’ve talked to that say Sidekick ‘feels like a lifeline for small businesses’ and helps them ‘come out on top’” McNamara shared. These merchants aren’t just reaching their first sale faster—they’re building sustainable businesses with AI-powered expertise from day one.
When a merchant asks a question requiring multiple pieces of information, Sidekick orchestrates parallel and sequential tool calls, each benefiting from Google Cloud's reduced latency. Every hundred milliseconds saved per tool call compounds into natural, flowing conversations that keep merchants productive.
## The outcome
Sidekick has fundamentally changed how merchants run and scale their businesses. Complex data analysis that once required technical training now happens through natural conversation. New entrepreneurs can achieve their first sales in days rather than weeks.
"Resiliency and uptime are so critical," McNamara emphasized. "If we're delaying a merchant's first sale because Sidekick isn't there for them, we take that very seriously." The strong combination of Claude's capabilities and Google Cloud's infrastructure is critical toward ensuring Sidekick maintains the availability merchants depend on while continuously improving through rapid model updates.
For millions of merchants worldwide, Sidekick represents more than technological progress—it's the trusted partner they never had, available any time to help them build their business.
## How Shopify uses Claude Code reflexively
While Sidekick transforms the merchant experience, Claude Code is a key driver shaping how Shopify employees build and deploy internal tools. The entire organization has [embraced reflexive AI usage](https://x.com/tobi/status/1909251946235437514?lang=en), with engineers and non-engineers alike creating sophisticated applications in minutes rather than days.
"Claude Code has transformed how we build internal tools at Shopify," McNamara explained. "It's pretty heavily used across the company because it integrates directly with our platform for standing up tools. The speed is just crazy—I can build things so much faster now." This integration has helped democratize tool creation across the company—employees who aren't front-end developers can now build professional interfaces and workflows that previously required specialized expertise.
As McNamara adds, observed, "Everyone is way more efficient just from using these models—not just in terms of coding but also content creation, email writing, and countless other use cases."
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### L'Oréal advances conversational analytics with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Shortcut Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/shortcut
Path: 18-Industry-UseCases/shortcut.md
# How Shortcut uses Opus 4.6 to tackle complex spreadsheet work for enterprises
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
100,000+ users
Shortcut scaled from a consumer app to supporting more than 1,000 companies
Benchmark accuracy from 7.29 to 8.08
out of 10 after swapping to Opus 4.6 with no prompt changes
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
[Fundamental Research Labs](https://fundamentalresearchlabs.com/) is a two-year-old research lab focused on building more human-like AI. Their first commercial product, Shortcut, is an AI-powered spreadsheet tool that works across Excel, Google Sheets, and a standalone web and desktop app.
## With Claude, Fundamental Research Labs achieved:
- Benchmark accuracy from 7.29 to 8.08 out of 10 after swapping to Opus 4.6 with no prompt changes
- Almost half a trillion tokens processed through the platform in January 2026
- 100,000+ users at 1,000+ companies, spanning consumers, ad agencies, hedge funds, and management consulting firms
- Users report saving multiple hours per day on tasks like financial model buildouts, data extraction, and formula auditing
- Multi-agent architecture running 10+ Claude sub-agents simultaneously to analyze complex multi-sheet workbooks
## The challenge: Making AI work for spreadsheets
Spreadsheet tasks are deceptively complex for AI agents. A single financial model can contain hundreds of thousands of related cells across multiple sheets, and lacks the typical scaffolding afforded to coding agents to do the job. Nico Christie, who leads Shortcut at Fundamental Research Labs, previously worked in financial consulting where a team could spend weeks iterating on a single model before getting client sign-off. “AI is coming for spreadsheets now the same way it did for coding,” Christie said.
The work involves data extraction from documents, formula creation across interconnected cells, error detection, and model auditing. Tasks that involve finishing or auditing these models require both accuracy and an understanding of how sheets relate to each other.
Fundamental Research Labs built a benchmarking infrastructure to measure AI performance on these tasks: realistic, difficult Excel problems with verifiably correct answers. When they first launched their product Shortcut, the best models they tested scored in the 4-to-5.5 range out of 10. With other model providers, Christie reported that tasks failed roughly 70% of the time.
## Selecting Claude for spreadsheet complexity
After testing multiple model providers against its benchmark pipeline, Claude became the only model in production for Shortcut.
A key factor in the selection was how little adaptation Claude required. Other models required rounds of prompt engineering and benchmarking to work around model-specific behavior. Swapping in Opus required none. “There's very little Claude-specific prompting we have to do," Christie said.
Each subsequent Claude release has reinforced that decision. When Anthropic released Opus 4.6 in February, the score went from 7.29 to 8.08 out of 10.
“It was a step change in improvement,” Christie said. “Hard tasks that were impossible became doable. Medium tasks became easy. Easy tasks were just completely saturated. It was a total change, in the same way it was for coding."
## The results: Multi-agent architecture for complex tasks
Shortcut's architecture uses Claude in a multi-agent pattern. When a user asks Shortcut to audit a complex workbook, the system spins off multiple Claude sub-agents to explore each sheet in parallel, similar to how Claude Code operates. For a ten-sheet financial model, that might mean six to ten agents running simultaneously, each analyzing a different tab for errors, structural issues, and missing data. These agents gather context and feed findings back to a main agent.
Before executing changes, the system enters planning mode where Claude reviews the workbook, identifies issues, and asks clarifying questions. Once the plan is approved, Shortcut hands execution to a fresh Claude agent, which keeps the execution context clean and focused.
## Looking to the future
Each Claude model upgrade has delivered measurable gains for Shortcut without requiring engineering work. For Christie, that pattern shapes how the team thinks about its roadmap: as Claude's capabilities improve, so does what Shortcut can offer its users.
“Excel is used by a billion or so people, spreadsheets by two billion,” Christie said. “Shortcut’s mission is to give the feeling we get when using Claude to a billion Spreadsheet users around the world."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Skillfully Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/skillfully
Path: 18-Industry-UseCases/skillfully.md
# Skillfully transforms hiring through AI-powered skill simulations with Claude
[Try Claude](https://claude.ai)
Industry:
Recruiting
Company size:
Small
Product:
Claude Platform
Location:
North America
10x more likely
to convert to full-time hires vs traditional methods
50% reduction
in hiring cycle time and 70% decrease in cost
Skillfully uses Claude to transform traditional hiring, complementing conventional resumes with AI-powered simulations that let candidates demonstrate their real abilities in action, making true skills-driven hiring both more equitable and effective for employers and job seekers alike.
With Claude, Skillfully:
- Generates a large volume of AI-powered job simulations weekly without requiring complex model fine-tuning
- Partners with leading employers like Ernst & Young and Athena to transform their hiring practices
- Opens doors for historically underrepresented talent through partnerships with CUNY, America Needs You, and American Student Assistance
- Identifies candidates on the basis of demonstrated skills are 10x more likely to convert to full time hires than conventional resume-driven methods
- Helps employers on average realize a 50% reduction in hiring cycle time, and a 70% decrease in the total cost to hire
## The broken state of resume-based hiring
Traditional hiring practices face a credibility crisis. In today's digital age, candidates can automatically generate and submit hundreds of perfectly tailored applications with the click of a button, making it hard for employers to identify genuine talent beneath punched up paper credentials. "Employers are frustrated by resume-driven hiring because applicants can use AI to rewrite their resumes en masse," said Brett Waikart, CEO of Skillfully. Instead of fixing this broken system anchored to traditional credentials, Skillfully developed a revolutionary approach: interactive simulations that let candidates demonstrate their actual skills in realistic workplace scenarios. This shifts employer focus from reviewing what people claim they can do to observing what skills they can actually bring to the job.
## Revolutionizing talent evaluation with AI
Skillfully creates realistic job simulations that let candidates demonstrate their capabilities rather than just describe them. These interactive scenarios are powered by two core components: a sophisticated backend for designing and deploying customizable simulations, and an assessment engine that evaluates candidate behavior to generate objective proficiency scores.
After evaluating several AI solutions to power this platform, Skillfully selected Claude for two key reasons. First, while other solutions required extensive fine-tuning for each new simulation, Claude delivered superior performance immediately. This fits Skillfully's innovative "Lego LLM" infrastructure perfectly, which combines multiple AI models acting in concert to create a seamless simulated experience without additional model training. "Employers need a solution that’s flexible enough to meet the unique skill requirements of any given role, but also one that’s fast and easy to deploy,” explained Waikart. "So we built our own solution with just that in mind. With Claude and Lego LLM, we can create just about anything our employers ask for—it’s just like building with Legos."
Second, as a public benefit corporation dedicated to creating a more meritocratic job market, Skillfully found a natural partner in Anthropic. "We're dedicated to inclusivity and accessibility of opportunity—that's in our DNA," explained Waikart. "It's not a small thing that Anthropic is also a public benefit corporation. We focus on human-centric hiring, they focus on human-centric AI." This shared commitment to responsible innovation made Claude the clear choice for powering their platform.
## Transforming lives through fairer hiring
Skillfully's impact extends beyond improved hiring efficiency. Their platform opens doors for talent that often goes unrecognized by traditional hiring practices, particularly benefiting job-seekers like first-generation college students. "We love our community college and workforce development partners like CUNY and America Needs You. They're preparing some of the most talented, skilled, aspiring workers in the country and we’re fortunate to play our part in that work" said Waikart.
Major employers like Bloomberg use Skillfully to transform campus recruiting at HBCUs and other diverse institutions. By giving candidates access to job simulations before recruiting events, students can experience potential roles firsthand and receive constructive feedback. This creates a more inclusive, empowering experience that helps surface hidden talent that might be missed in traditional resume screening.
## Making hiring more human through AI
Skillfully envisions a fundamental transformation in how organizations evaluate talent. Their roadmap includes expanding Claude's role in providing personalized feedback and coaching to job seekers, helping candidates understand their strengths and potential growth areas, plus powering new automations that help employers deliver a brand-positive candidate experience at a global scale.
Through their partnership with Claude, Skillfully aims to make hiring both more efficient and more human. "Instead of reducing candidates to checkboxes on a resume, we want to create rich, dynamic interactions where people can truly showcase their abilities and feel seen for who they are," explained Waikart. By combining Claude's advanced capabilities with their commitment to human-centric hiring, Skillfully is working to create a future where everyone has the opportunity to demonstrate—and benefit from—their true potential.
## Related stories
### Fountain accelerates frontline workforce hiring and management with Claude
### micro1 transforms technical recruiting with Claude
### Braintrust revolutionizes talent acquisition and career growth with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## SK Telecom Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/skt
Path: 18-Industry-UseCases/skt.md
# SK Telecom enhances customer support for millions of Koreans with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Partner:
AWS
Location:
Asia Pacific
34% increase
in LLM response quality ratings
68% reduction
in low-quality model responses
SK Telecom, which has maintained the top position in the National Customer Satisfaction Index (NCSI) for 27 years, is leveraging Claude in Amazon Bedrock to further enhance its renowned customer service operations.
With Claude, SKT achieved:
- The quality rating of LLM responses by human agents in in-call assistance increased by 34%
- The proportion of low-quality responses in the Telco fine-tuned model decreased by 68% compared to the base model
- The response quality in post-call processing is approximately 89% of that of human agents
## Meeting the unique demands of Korean customer service
In Korea's fast-paced culture, customer service expectations create unique challenges that extend far beyond typical support requirements. Eric Davis, Head of AI Tech Collaboration Group at SKT, said, "Korea is a very urgent society. If you're one minute late, you're ten minutes late."
SKT, Korea's \#1 customer service provider for 27 consecutive years, built their reputation on rapid response times and personalized support through regional call centers that accommodate different dialects and cultural nuances. However, they face mounting pressure to maintain this excellence while bridging critical gaps: their traditional call centers only operate 9-6 Monday through Friday, older customers prefer phone support while younger ones gravitate toward chat.
"If I call in, I can probably talk to a person within minutes versus having to wait on hold for 30 minutes," Davis explains. But maintaining this level of service excellence requires innovative solutions as customer expectations continue to rise.
## Why SKT chose Claude
After evaluating multiple LLMs, SKT selected Claude based on three critical requirements essential for their market leadership. Brand safety came first. " For us, brand safety is crucial—anything that tarnishes the brand is just a no-go. Anthropic's huge focus on safety really stood out," said Davis.
Second, Claude's natural communication abilities set it apart from competitors. "Claude is more relatable and creative," said Davis. This warmth and emotional intelligence proved especially valuable in Korean customer service, where cultural nuance and empathy are essential. While other AI models generated formal, detached responses, Claude demonstrated the cultural sensitivity needed for natural conversations across regional dialects.
The final breakthrough emerged through the Amazon Bedrock integration. "We dedicated a lot of effort with Bedrock in terms of getting the performance there," said Davis. "Performance wasn't just about model accuracy—the throughput and latency had to meet our standards.”
Amazon Bedrock enabled the seamless serving of SKT’s custom models while rapidly scaling resources to ensure a stable launch of large-scale LLM services. Additionally, the close collaboration between AWS and Anthropic facilitated swift issue resolution and an efficient deployment process.
By integrating its in-house RAG model with Claude for end-to-end retrieval-augmented generation, SKT created what Davis calls “a killer combination.” This integration significantly enhanced service capabilities, boosting the performance of the Telco LLM from 3.3 to over 4.3. This marks a major achievement in the Korean market, where efficiency and customer service standards are exceptionally high.
## How Claude powers intelligent customer support
SKT deployed two key solutions:
In-Call Assist
- Provides agents with real-time document search and answers
- Reduces cognitive burden on overwhelmed agents
- Delivers relevant information automatically
Post-Call Processing
- Automates routine post-call processing, including summarization, topic classification, to-do list generation, and sentiment analysis
- Maintains human oversight of results
- Streamlines workflow while ensuring quality
## Transforming agent and customer experiences
Claude-powered solutions transformed agent wellbeing and service quality at SKT. Claude-powered solutions greatly improved agent wellbeing and service quality at SKT. Agent evaluation scores increased significantly from 3.3 to mid-4s, meeting SKT’s rigorous standards for service deployment. "We recognized that our customer service agents are stressed, overwhelmed. We wanted human-in-the-loop technology to make their lives better," said Davis.
SKT's approach, which Davis calls "IA" for intelligence augmentation, emphasizes enhancing rather than replacing human capabilities. "This is not meant to replace jobs—it's meant to augment the experience," said Davis. This philosophy helped SKT maintain their 27-year leadership in customer service while preserving the human touch of their regional support network, where local agents provide service in customers' preferred dialects.
## Building the future of human-centered AI support
SKT is working to develop more sophisticated AI solutions that support a human-centered vision. "We're going to build a way more multilingual, way deeper model," said Davis. While automation will increase from today's levels due to workforce shifts, SKT remains committed to using technology to enhance rather than replace the personal connections that distinguish exceptional customer service.
By partnering with Anthropic to pursue this vision, SKT aims to create a blueprint for how companies worldwide can harness AI's power while preserving the irreplaceable human elements of customer care.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Slack Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/slack
Path: 18-Industry-UseCases/slack.md
# How Slack, a Salesforce company, unlocks organizational knowledge with Claude
[Watch the video](https://www.youtube.com/watch?v=yB7xjOA05GM)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
97 minutes per week
Saved by the average user through summarization and recap features
Extensive context window
Claude excels at processing lengthy discussions and providing personalized tone and format for user interactions
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Introducing Agent Skills
Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.
[Read more](https://claude.com/resources/articles/skills)
[**Slack**](https://slack.com/), the agentic work operating system, has teamed up with Anthropic as a key AI collaborator to fundamentally change how teams communicate and access knowledge. By leveraging the advanced capabilities of the Claude models, Slack is delivering a powerful suite of AI features that unlock organizational knowledge, accelerate workflows, and provide measurable impact for enterprise customers.
Through this collaboration, Slack has:
- Saved the average user 97 minutes per week through summarization and recap features
- Processed lengthy discussions with extensive context window capabilities
- Delivered search results that locate relevant content with clear, rapid results
- Respected content and channel permissions for enterprise security
- Provided personalized tone and format for user interactions
## Powering intelligent communication with Claude’s foundational strengths
Slack selected Claude for its exceptional capability in human-like understanding and nuanced conversation analysis. Claude’s models are uniquely equipped to process the billions of messages and files flowing through the Slack platform daily, transforming this wealth of unstructured data into accessible and actionable knowledge.
Technical advantages that power this transformation include:
- **Extensive Context Window:** Claude excels at processing lengthy discussions and providing personalized tone and format for user interactions due to its industry-leading, extensive context window capabilities.
- **Safety and Compliance:** Anthropic’s commitment to safety and compliance solidified the partnership, ensuring that Slack’s AI solution meets the paramount security and data protection needs of all customers, especially large enterprises.
"Anthropic has been instrumental as we’ve built our AI solution” said Ananya Helmich, VP of Software Engineering at Slack. “The exceptional quality and high performance of Claude models empower us to build AI-driven solutions that truly make a difference for our customers.”
### Transforming how teams work with Slack’s AI features and Claude
Claude models enhance a range of Slack’s AI features, provide intelligent assistance across everyday tasks, and make organizational knowledge readily accessible and actionable. Here's how:
- **AI-Powered Search:** Slack users ask questions in natural language to search for relevant information across all content - conversations, threads, and files. Search results locate relevant content and deliver clear, rapid results.
- **Instant Summaries:** Slack’s AI delivers prompt conversation summaries of channels and threads, highlighting key decisions and action items, tailored to the user.
- **AI-Generated Recaps:** This capability streamlines work by prioritizing important messages and unread mentions, providing a concise overview of priority discussions across channels.
- **Productivity-Boosting Tools:** Slack’s AI acts as an intelligent assistant, helping users build workflows and create detailed meeting notes from huddles, providing real-time advantages within the platform.
"Slack's close collaboration with Anthropic has helped our Engineering and Product teams accelerate prototyping and model testing," said Samuel Messing, VP of Engineering for search and AI at Slack. "By leveraging Claude's advanced AI capabilities, we've been able to create meaningful improvements across the Slack platform."
By focusing on these deep-seated technical and efficiency improvements, Slack and Anthropic are not just accelerating workflows—they are co-inventing the future of work.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude for Small Business | Claude by Anthropic
Source: https://www.claude.com/solutions/small-business
Path: 18-Industry-UseCases/small-business.md
# Claude for small business
Run and grow your business
Claude helps you run and grow your business with ready-to-run workflows you sign off on, so you can take on more. Close the books, answer every lead, and get proposals out the door.
[Install the plugin (opens in new tab)](https://academy.claude.com/tutorials/how-to-install-the-claude-for-small-business-plugin)[Find a workshop](#events)
> “What used to take me 120 hours now takes me five minutes with Claude Code, and I'm able to really scale.”
Pedro Rubio, Founder and CEO
> “I've never coded anything in my life. Our design team is more efficient, our buying is better, and the customer is a lot more likely to get what they ordered.”
Cameron Pappas, Owner
> “Dashboards that would take weeks or months, we can now build in a day or two. It's allowed me to become the CFO of a growing company and keep pace with it.”
Ashley Wells, CFO
> “At Chief of Minds, we treat our partners' time as the most valuable thing they have. Claude helps us protect it. What used to take our team two days… we now turn around in hours, with the same quality our partners expect. That's not replacing people, it's freeing them to do the work only they can do.”
Lakeisha Robichaux, CEO and Founder
> “We got about \$180,000 back in shipping overcharges. There's just no way a person could have done that analysis, even if they were dedicated full time to it.”
Kirsten Maitland, Co-founder & CEO
> “Cowork has completely changed my business. It's saving me over 21 hours a week. It has turned Claude into an employee and an executive assistant to help me get more done and build a better business.”
Pat Miller, Founder
> “What used to take me 120 hours now takes me five minutes with Claude Code, and I'm able to really scale.”
Pedro Rubio, Founder and CEO
> “I've never coded anything in my life. Our design team is more efficient, our buying is better, and the customer is a lot more likely to get what they ordered.”
Cameron Pappas, Owner
> “Dashboards that would take weeks or months, we can now build in a day or two. It's allowed me to become the CFO of a growing company and keep pace with it.”
Ashley Wells, CFO
> “At Chief of Minds, we treat our partners' time as the most valuable thing they have. Claude helps us protect it. What used to take our team two days… we now turn around in hours, with the same quality our partners expect. That's not replacing people, it's freeing them to do the work only they can do.”
Lakeisha Robichaux, CEO and Founder
> “We got about \$180,000 back in shipping overcharges. There's just no way a person could have done that analysis, even if they were dedicated full time to it.”
Kirsten Maitland, Co-founder & CEO
> “Cowork has completely changed my business. It's saving me over 21 hours a week. It has turned Claude into an employee and an executive assistant to help me get more done and build a better business.”
Pat Miller, Founder
> “What used to take me 120 hours now takes me five minutes with Claude Code, and I'm able to really scale.”
Pedro Rubio, Founder and CEO
> “I've never coded anything in my life. Our design team is more efficient, our buying is better, and the customer is a lot more likely to get what they ordered.”
Cameron Pappas, Owner
1/6
## A big difference for small businesses
### Runs your business
Claude closes the books, forecasts cash, prepares payroll, creates reports, and has your Monday brief waiting before you ask. You make the calls and sign off.
### Follows through
Set tasks up once and they run on your schedule: follow-ups, overdue invoices, reorders. Claude keeps track so you don't have to.
### Grows your business
Every lead gets an answer and proposal, even at 9pm. Campaigns get planned, made, and measured. The marketing you know you should be doing, done.
### Works with your tools
Connect Intuit QuickBooks, HubSpot, Shopify, Stripe, Gusto, Canva and 25 more. Not connected yet? Workflows also run from a spreadsheet or forwarded email.
Trust center
Explore security with Claude: your data, your business, what Claude does with it.
[Read more](https://trust.anthropic.com)
## See what Claude can do for your business
Monday brief
Close books
Proposals
Leads
Marketing
Build agents
Prompt
Every Monday at 6:30 AM, post my business brief to my Slack: cash position, weekend sales by café and online, what's committed this week, anything on the watch-list, and the one thing that needs me today. Keep it to what fits on my phone.
Connectors
- [Xero](https://www.claude.com/marketplace/connectors/xero)
- [Shopify](https://www.claude.com/marketplace/connectors/shopify)
- [Gusto](https://www.claude.com/marketplace/connectors/gusto)
### Get a handle on Monday
Get a brief highlighting your cash, weekend sales, the week ahead, and the one thing that needs your attention today in Slack at 6:30 every Monday, without you asking.
Close the books
Claude can check your books against Stripe and Shopify, flag anything odd, and explain the month in plain English, so you can share with your accountant.
### Win the work
Send Claude a voice memo and photos from your site visit, get back a proposal in your format, priced from your last three deals and ready for signature once you approve.
### Never lose a lead
Claude can work all hours, so a 9pm inquiry will get a reply with two real meeting times that land in your CRM before you wake up. Nothing sends until you say so.
### Run your marketing
Keep your signups high. Claude can build a two-week posting calendar with product shots from your store complete with written captions, all for your approval.
### Build what we didn’t ship
Run on a system Claude doesn't connect to yet? Tell Claude what the system is and what you need, and it builds the connection so your other workflows can use that data. Read-only to start; any changes wait for your approval.
## You stay in charge
Claude drafts and prepares. You decide what goes out. Payroll is set up for you to submit, bills wait for your approval before they're paid, and Claude doesn't file anything for you. The permissions you've set in each tool still apply.
[Visit trust center (opens in new tab)](https://trust.anthropic.com/)
### Your data stays yours
By default, we don't train on your business data on Team and Enterprise plans. You own your inputs, outputs, and data.
### Independently audited
Our security controls are audited to the SOC 2 Type II standard.
### Encrypted everywhere
Your data is encrypted in transit and at rest.
### You set the access
Claude only sees what the account you connect to can see.
### Safe to use
Safeguards are built into the product and models to protect you from vulnerabilities to help keep your business and data safe.
## How it works
### Connect the tools
Link your CRM, accounting, email, and payments in one click each. Start with one and add the rest when you're ready.
### Turn on the workflows once
Install the Small Business plugin and pick what Claude handles. Set when each one runs: every Monday, at month-end, or when a new lead comes in.
### Approve what matters
Claude shows its plan before it acts. By default, nothing sends or pays without your OK, and Claude only sees what your accounts allow.
## Works with the apps you already run on
Don't see yours? Every workflow also runs from a spreadsheet or a forwarded email, and Claude can connect more tools as you go.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
## Join a free workshop in your city
Access hands-on sessions in cities across the country. Can't make one? Join one of our partner-led webinars or take the free AI Fluency course.
In-person
Virtual
titleLocationDate
- [TNMemphis \| Claude SMB WorkshopMemphis, TNOctober 20, 2026](https://anthropic.swoogo.com/claude-smb-workshop-memphis/rta)
- [GASavannah \| Claude SMB WorkshopSavannah, GAOctober 22, 2026](https://anthropic.swoogo.com/claude-smb-workshop-savannah/rta)
- [ARBentonville \| Claude SMB WorkshopBentonville, ARNovember 4, 2026](https://anthropic.swoogo.com/claude-smb-workshop-bentonville/rta)
- [FLTampa \| Claude SMB WorkshopTampa, FLNovember 10, 2026](https://anthropic.swoogo.com/claude-smb-workshop-tampa/rta)
- [NCRaleigh \| Claude SMB WorkshopRaleigh, NCNovember 12, 2026](https://anthropic.swoogo.com/claude-smb-workshop-raleigh/rta)
Course
Can’t make an in-person event? Take the AI Fluency course, co-presented with PayPal.
[Enroll now (opens in new tab)](https://anthropic.skilljar.com/ai-fluency-for-small-businesses)
Claude for Small Business plugin
How to install and use the Claude for Small Business plugin.
[Read now (opens in new tab)](https://academy.claude.com/tutorials/how-to-install-the-claude-for-small-business-plugin)
titleLocationDate
- [VMonday.com WebinarVirtualOctober 12, 2026](https://monday.zoom.us/webinar/register/WN_WkuWnYDXQ9GQMisrSzJgpg#/registration)
- [VExpensify WebinarVirtualOctober 13, 2026](https://use.expensify.com/c4sb-webinar?utm_source=anthropic&utm_medium=partner_blog&utm_campaign=claude_for_small_business_sept_2026)
- [VApollo WebinarVirtualOctober 15, 2026](https://events.apollo.io/apollo-claude-growth/)
- [VHubspot WebinarVirtualOctober 20, 2026](https://adminhug.info/claude102026)
- [VGusto WebinarVirtualOctober 21, 2026](https://event.on24.com/wcc/r/5496016/977F305A86D5D6E06F602DE266A993C6)
- [VZapier WebinarVirtualOctober 22, 2026](https://zapier.com/resources/events/claude-smb-zapier-with-anthropic)
- [VXero WebinarVirtualOctober 27, 2026](https://xero.zoom.us/webinar/register/WN_c_4fE7BGRGi35kiIK1OwCA#/registration)
- [VClay WebinarVirtualOctober 28, 2026](https://www.clay.com/livestreams/claude-for-small-business-build-your-growth-engine-with-clay?utm_source=all&utm_medium=influencerpartner&utm_campaign=claude_smb_anthropic)
- [VTikTok WebinarVirtualOctober 29, 2026](https://www.tiktokacademy.com/student/page/3663358-north-american-europe-putting-ai-agents-to-work-powering-growth-with-tiktok-ads-and-claude-for-small-business?utm_source=partner_site&utm_medium=blog&utm_campaign=anthropic_MCP_261022_partner_enablement_na&utm_content=webinar)
- [VAlignable WebinarVirtualNovember 5, 2026](https://www.alignable.com/groups/invite-only-events/events/how-small-businesses-are-growing-with-ai-nov-2026)
- [VAtlassian WebinarVirtualNovember 17, 2026](https://www.linkedin.com/events/run-grow-andenableyourbusinessw7503923852599525376/)
Course
Can’t make an in-person event? Take the AI Fluency course, co-presented with PayPal.
[Enroll now (opens in new tab)](https://anthropic.skilljar.com/ai-fluency-for-small-businesses)
Claude for Small Business plugin
How to install and use the Claude for Small Business plugin.
[Read now (opens in new tab)](https://academy.claude.com/tutorials/how-to-install-the-claude-for-small-business-plugin)
Need more hands-on help?
We work with several service partners in the Claude Partner Network who specialize in helping small businesses get set up.
[See Partner Directory (opens in new tab)](https://partnerhub.claude.com/directory?filters=1789178865067x436833862108438660)
## FAQ
Getting started
Privacy & security
### Getting started
### Does it run on its own, or do I have to start it each time?
Once you set it up, it runs on the schedule you choose. Anything that sends or pays still waits for your approval.
### Do I need IT to set this up?
No. Connectors are one click. The setup guide walks you through connecting your first tools and running your first workflow.
### What if I can’t connect my tools yet?
It still works. Every workflow runs from a spreadsheet, a PDF, or a forwarded email, and gets better as you connect tools.
### Does it work if it’s just me?
Yes. Most owners using it run businesses under ten people, many solo.
### Can Claude work with a tool you don’t support?
Usually, yes. Tell Claude which tool and it will connect it, asking your approval for what it can read and change.
### Which plan do I need, and what will it cost each month?
Pro for one person, Team for a business with more than one; both are month to month. See [pricing](../17-Billing-Plans/pricing.md).
### What happens if I get stuck?
Visit the resources section for support, review the [small business tutorial](https://academy.claude.com/tutorials/how-to-install-the-claude-for-small-business-plugin), or [file a ticket](https://support.claude.com/en/articles/9015913-how-to-get-support).
### Privacy & security
### Is my data safe?
Yes. Claude respects the permissions you've already set in each tool. If an employee can't see something in Gmail or Docusign today, they can't see it through Claude. You also see which tool Claude is touching before anything runs, and, by default you approve every action. Full details are in the [Trust Center](https://trust.anthropic.com).
### What can Claude see, and what does it keep, when I connect a tool?
Only what the account you connect is allowed to see, and only when a workflow you've turned on needs it. Disconnect any time in Settings.
### Do you train on my business data?
No. We don't train our models on your business data.
### Will Anthropic use my data to compete with my business?
No. We don't sell your data or use what's in your tools to build products that compete with you.
## Run and grow your business with Claude
[Install the plugin (opens in new tab)](https://academy.claude.com/tutorials/how-to-install-the-claude-for-small-business-plugin)[Find a workshop](#events)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Smartsheet Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/smartsheet
Path: 18-Industry-UseCases/smartsheet.md
# Smartsheet builds conversational AI into work management with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Partner:
AWS
Location:
North America
1.76 million MCP tool calls
in the first 30 days of launching the Smartsheet connector for Claude
31% more pull requests merged by engineers
than peers on the same teams
[Smartsheet](https://www.smartsheet.com/) is a work management platform used by more than 120,000 organizations, including over 85% of the Fortune 500 work in Smartsheet. In early 2026, the company deployed Claude across three surfaces: a conversational AI layer for customers, Claude Code for its engineering team, and Claude Enterprise for every employee.
## With Claude, Smartsheet achieved:
- 1.76 million tool calls in the first 30 days to the Smartsheet MCP Connector for Claude, with 1,400+ organizations utilizing the new integration during that time.
- 500+ engineers using Claude Code ship 3x more code and merge 31% more pull requests than peers on the same teams
- 49% of employees actively using Claude Enterprise within 2.5 weeks of the company-wide launch
- 48% of MCP connector usage goes beyond asking questions: users create new sheets, update rows, and flag risks through conversation, not just query existing data
- 30% of IT helpdesk tickets are now handled automatically by Claude-powered agents, reducing the ticket queue for the support team
- 60% operational cost reduction through prompt caching across the API integration
## The challenge
## Bringing conversational AI to 120,000 organizations
Smartsheet's customers run business critical projects on its platform and need to extract insights from their data, while ensuring that governance, auditability, and security of that data persist. Many enterprises operate across multiple systems, data warehouses, and project repositories, creating silos that make a unified view of work difficult to achieve.
“Here's the thing most companies get wrong about AI adoption: they think it's a tools problem,” said Drew Garner, SVP of AI & Data Platform at Smartsheet. “It's not. It's a knowledge problem."
Inside the company, the engineering team faced its own version of the same challenge: existing AI coding tools stopped at line-level code completion, and data sat fragmented across Snowflake, service databases, and internal APIs. Any AI deployment, whether customer-facing or internal, would need to work across those boundaries.
"You have to change your culture to be OK with letting the tool write code for you, and then go further: teaching it your team's patterns so it gets better at the team and org level, not just individually," Garner said.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## Selecting Claude for conversational quality
Smartsheet evaluates models individually for each use case. For the customer-facing surfaces, Claude won. The team tested multiple providers and found Claude's output quality strongest for the conversational, action-oriented work their product required. Claude Sonnet now powers both new AI features within Smartsheet and the Smartsheet MCP Connector.
“When we made the decision to deploy AI company-wide, the question wasn’t just which model performed best. It was whether we could govern it the way we govern everything else,” said Ravi Soin, Chief Information & Security Officer. “Routing through Amazon Bedrock meant Claude inherited our existing controls: auditability, data residency, and the access policy as code our enterprise customers already rely on. That’s what made a company-wide rollout something we could stand behind.”
The same infrastructure gives the team full visibility into how AI is being used, connecting token consumption directly to engineering output.
"We didn't just deploy an AI tool,” Garner explained. “We built dedicated reporting that links token usage to code written, PRs merged, and code deployed—the full cycle. That's how we surface what patterns are working and share them across the org."
## Claude across the product, codebase, and company
The Smartsheet MCP Connector for Claude lets users view, create, and manage their Smartsheet work directly from a Claude conversation. Launched in March 2026, it reached 1,400+ organizations within the first 30 days. The connector supports 36+ operations, and users discovered 27 distinct capabilities with zero documentation or training, finding them through natural conversation alone. The signal that stood out to the team: 48% of all connector usage went beyond querying data. Users were not just asking questions about their work. They were creating sheets, updating rows, and flagging risks through Claude. "That's not chat," Garner said. "That's execution."
Inside engineering, Claude Code became central to what Garner described as "a mental model shift from writing code to directing an AI team." The team built a 9-agent SDLC template covering architecture planning, implementation, code review, merge request processing, and accessibility remediation.
"The best thing about Claude Code is that it works the way engineers already think,” Garner noted. "Engineers picked that up organically, which tells you the tool design is right."
Code documentation that previously took two weeks now takes four hours. The team built an AWS cost management analysis tool in 30 minutes that is projected to save hundreds of thousands of dollars annually.
Claude Enterprise launched company-wide on the same day as Smartsheet's fiscal year kickoff, with 272 employees completing training on Day 1. Within 2.5 weeks, 49% of the employee base was actively using the platform. Use cases emerged across functions: a technical account manager built a predictive churn scoring pipeline connecting Snowflake health data to Smartsheet, sales teams scaled personalized outreach, and routine IT requests are now handled by Claude-powered agents, reducing helpdesk volume by 30%.
"Once a few early adopters started shipping at 5x their previous rate, demand pulled itself," said Soin. "This stopped being an individual productivity story. It's a team-level and now a customer-facing capability.”
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The outcome
## 3x more code shipped
Across engineering, Claude Code users ship 3x more code and merge 31% more pull requests than peers on the same teams. The highest-performing engineers reach 5 to 7x their previous output. Cycle time across the org dropped 28%.
On the API side, prompt caching reduced operational costs by 60% and improved response latency by 20%, with cache hit rates reaching 70% overall and 90% on follow-up queries.
One unexpected use case surfaced on its own: Smartsheet's corporate social responsibility team used the MCP connector to evaluate 3,200+ nonprofit applications in under an hour, a use case nobody had planned for that appeared within days of the connector's early access launch.
## Looking ahead
Smartsheet is expanding its MCP server toward parity with what users can do inside the product, and growing its internal connector ecosystem from five to more than 20. The engineering team continues to deepen agent-first workflows across 52 teams. "Most AI integrations start from zero every time. Ours doesn't," Garner said. "Smartsheet is where our customers' business logic, project structures, and institutional knowledge already live. When you connect Claude to that, the AI already knows your business."
Soin added: “The endgame is simple: every corporate system, reachable through Claude. MCP is how we get there."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Snowflake Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/snowflake
Path: 18-Industry-UseCases/snowflake.md
# Snowflake powers enterprise data intelligence with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
90% accuracy
on complex text-to-SQL tasks
10,000+
global enterprises served
Snowflake enables enterprises to use Claude and gain improved insights from both structured and unstructured data while maintaining rigorous security standards.
With Claude, Snowflake:
- Enables greater than 90% accuracy on complex text-to-SQL tasks based on internal benchmarks
- Enhances delivery of data in natural language for 10,000+ global enterprises
- Accelerates time-to-insight with Claude running on Snowflake’s governed customer data
## Addressing enterprise data challenges
Modern enterprises collect massive amounts of data, but extracting insights often requires specialized SQL expertise and complex technical workflows. Many data teams face mounting backlogs as they may spend days writing queries for basic analytics requests, leaving business users waiting for critical insights. Snowflake recognized they could revolutionize this process by integrating AI capabilities into their platform, allowing natural language data exploration while helping customers maintain the rigorous security and governance standards they require.
## Choosing Claude for intelligence and security
After evaluating multiple AI models, Snowflake integrated Claude into Cortex Analyst for its exceptional performance in reasoning and coding. Arun Agarwal, Lead Product Marketing Manager for Cortex AI at Snowflake, said, "Anthropic's Claude models are raising the industry bar for intelligence. Claude 3.5 Sonnet impressed us with its advanced reasoning capabilities, strong knowledge retention, and high coding proficiency — giving us confidence in its ability to power enterprise-grade applications for our customers.”
Security played a crucial role in the decision. Snowflake prioritizes security and privacy, and Anthropic is dedicated to building secure and reliable AI — creating strong alignment in their approach. With Claude now running inside Snowflake’s security perimeter, Snowflake customers can build and deploy AI applications while keeping their data governed. The integration allows customers to access Claude using familiar SQL, Python, and REST API interfaces, helping with easy adoption. By combining Snowflake’s secure, governed data access with Anthropic’s commitment to AI safety, customers can confidently use AI with privacy and security control.
## Transforming data access through AI
Snowflake's customers can use the Cortex AI platform to interact with their data. Claude enhances the performance of these interactions.
With Cortex Analyst, Snowflake enables its customers to:
- Obtain real-time insights from both structured and unstructured data
- Convert natural language queries to SQL on complex databases
- Enterprise-scale conversational analytics with built-in governance controls
- Cross-region inference enabling global deployment and access
- Deployment of sophisticated AI applications in days instead of months
## Delivering measurable impact
"Our partnership with Anthropic represents a massive leap forward in expanding on our promise to provide thousands of global customers with easy, efficient, and trusted AI for a holistic set of enterprise use cases," said Christian Kleinerman, EVP of Product at Snowflake. "By bringing Anthropic's industry-leading models to customers' enterprise data where it already lives, within the security and governance boundaries of the AI Data Cloud, we will unleash new ways for businesses to harness this data."
The integration of Claude is helping organizations extract value from their data, enabling teams to move from manual SQL queries to automated natural language insights. For data teams, this could mean faster analysis and broader access to insights. For business users, it could open up possibilities for data exploration without technical barriers. "Being able to access world-class AI models, all within our trusted Snowflake environment, has been instrumental in giving our team the freedom to explore AI use cases without worrying about the safety of our data," said Jake Hannan, Head of Data at Sigma.
Composable customer data platform provider Simon Data has seen particularly compelling results, using Claude to uncover previously hidden patterns and relationships in their data while maintaining strict governance standards. "As a composable CDP leader, generative AI is key to our ability to easily extract unknown or untapped value of customer data in Snowflake. Gaining access to Anthropic's industry-leading Claude 3.5 models within Snowflake Cortex AI empowers us to more quickly unlock value for our shared clients in a way that is secure and governed," said Jason Davis, CEO and Co-Founder of Simon Data.
## Building the future of enterprise data
Snowflake aims to transform how organizations interact with their data—moving from code-based queries to natural conversations that unlock insights for everyone. Harshal Pimpalkhute, Principal Product Manager for Cortex AI at Snowflake, said, "By combining Claude's reasoning, planning, and problem-solving with Snowflake's platform trusted by over 10,000 organizations worldwide, enterprises can unlock their data's potential with [Cortex Agents](https://www.snowflake.com/en/blog/ai-data-agents-snowflake-cortex/) and large-scale data processing."
This partnership represents more than just technological advancement. By combining Claude's advanced capabilities with Snowflake's trusted platform, customers are creating a future where data insights aren't confined to technical specialists. Instead, every employee can engage with their organization's data naturally and confidently, unlocking new possibilities for innovation, decision-making, and growth. Together, Snowflake and Anthropic are democratizing data intelligence and, as AI technology advances, extending its benefits across [every level of the enterprise](../17-Billing-Plans/pricing-enterprise.md).
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Solvely.ai Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/solvely
Path: 18-Industry-UseCases/solvely.md
# Solvely.ai transforms global learning with Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Medium
Product:
Claude Platform
Location:
North America
\#1 education
app on App Store with 4.8/5 star rating
8x faster
research and creative brainstorming processes
[Solvely.ai](http://solvely.ai) has created an AI learning platform that serves 5+ million students across 120+ countries. By developing Claude-powered interactive learning companions, Solvely delivers personalized instruction that guides students through complex concepts with step-by-step instruction rather than just providing answers.
Key results:
- Ranks \#1 education app on the App Store with a 4.8/5 star rating
- Increases pair-coding productivity by 5x through advanced AI-assisted collaboration
- Accelerates research, product design, and creative brainstorming processes by up to 8x
## Breaking down barriers to personalized education
Richard Zhang, co-founder of Solvely, says the education system faces a supply challenge. Despite schools spending half their budgets on teaching staff, personalized education remains out of reach for most students - particularly those balancing competing demands with family, work, and their studies.
Solvely was founded to address this challenge. Zhang recognized that LLM technology offered the first real opportunity to provide personalized education at scale. Their mission became creating AI learning companions that guide students through the learning process, helping them develop genuine understanding while making education more accessible and enjoyable.
## Why Solvely.ai chose Claude
Solvely’s evaluation found that Claude offered unique advantages essential for educational applications. The team initially discovered Claude's superior language capabilities, which delivered more personalized interactions crucial for effective tutoring.
"When you talk to some other models, it's rigorous but feels more like a chatbot. Claude feels very personalized—like you're actually talking to someone," said Dr. Nick Yuan, co-founder and AI Lead at Solvely. "Claude's communication style is super important for social science and humanities tutoring because those questions require helping students understand concepts in a more humanized way."
As their platform evolved, Solvely also discovered Claude's exceptional coding abilities. This enabled them to build innovative features like real-time interactive visualizations. Claude Sonnet 3.7's improved performance accelerated these capabilities, reducing generation time from minutes to seconds—critical for maintaining engagement with their young user base.
Beyond technical capabilities, Solvely discovered a fundamental alignment with Anthropic's vision and values. Yuan explained, "What really resonates with us is Anthropic's broader mission. Working with Claude feels like a true partnership in pursuit of something meaningful—we're not just using a tool, we're collaborating with a team that shares our commitment to making education more accessible and equitable for everyone."
## How Claude powers personalized learning companions
Solvely leverages Claude to create an all-in-one learning companion that supports students throughout their educational journey:
**Homework Support with Understanding**: Solvely guides students through problem-solving with step-by-step explanations. Their "Study Mode" walks students through each step of the solution as a tutor would, fostering genuine understanding rather than just answer-checking.
**Interactive Learning Visualizations**: Claude Sonnet generates real-time interactive visualizations that transform abstract concepts into dynamic experiences. Students can manipulate variables—such as shifting supply-demand curves by changing input values—creating a more effective learning experience than a static textbook.
**Study Guide, Flashcard, and Quiz Generation:** Solvely leverages Claude to create study guides, flashcards, and quizzes, gamifying learning experiences. Instead of passive memorization, students engage with content through playful interactions and immediate feedback, enhancing retention and making studying enjoyable.
**Writing and Research Support**: Solvely helps students develop crucial academic skills by assisting with research, paper formatting, and proper citations, helping students build the skills needed for academic success.
**Test Preparation**: Solvely offers personalized exam preparation that adapts to each student's learning style and knowledge gaps so they develop stronger testing strategies and deeper subject mastery.
## Measurable impact on learning outcomes
Claude's integration into Solvely's platform has led to better educational and business performance outcomes. Students report significant improvements in understanding and grades. One physics student progressed from a 62% on their first midterm to a B average, noting, "Instead of copying answers, I'm learning to solve problems on my own. The best part is being able to ask 'but why?' when I don't understand something, and it explains in different ways until it clicks."
For AP Calculus students, Solvely transformed challenging topics like integration. "The breakdown of each step and explanation of WHY we do each part made everything click," said one student who improved from C to B+ within two months.
The interactive learning features powered by Claude Sonnet have also improved comprehension speed. Zhang shared, "Users say they're learning concepts that usually take three to five days to understand from textbooks. Now with our interactive features, they grasp these concepts instantly."
This deeper understanding translates to stronger engagement metrics for Solvely as a business. Zhang explained, "Today we see users spending significantly more time on our platform. When they interact with visualizations, they not only spend more time but feel empowered to learn anything. This naturally leads them to ask more questions and seek additional support, driving engagement and retention."
Solvely's development team has also experienced efficiency gains, with product managers and designers reporting tasks that took five days now complete in one or two, allowing for rapid iteration using Claude's feedback.
Most importantly, Solvely has made quality education accessible to underserved students like Dion C., who described the platform as "an ideal solution due to its affordability and accuracy" that allowed her to pursue cybersecurity education while balancing work and family responsibilities.
## Building a future where learning is joyful again
Solvely envisions a future where educational AI makes learning globally accessible while restoring its inherent joy. "Learning is a fundamentally enjoyable human experience. We're born to learn," Zhang reflected. As Claude advances and becomes more affordable, the startup plans to expand their platform globally, with the ambitious goal of eventually offering it free to users worldwide.
Through their collaboration with Anthropic, Solvely is realizing their vision that education should be a right, not a privilege—available to everyone regardless of circumstances. With Claude, they see the opportunity to provide personalized, adaptive, and genuinely enjoyable education to every child—restoring the natural joy of discovery that makes us human.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Sourcegraph Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/sourcegraph-claude-for-work
Path: 18-Industry-UseCases/sourcegraph-claude-for-work.md
# Sourcegraph streamlines product and community insights with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Enterprise
Location:
North America
95% feedback
accuracy in identifying board meeting issues
Community insights
accelerated feedback analysis for product development
Sourcegraph is a code intelligence company that builds tools for developers to search and navigate code across an entire codebase. Sourcegraph uses Claude to power its AI Coding assistant, [Cody](sourcegraph.md). And now, Sourcegraph is using Claude for Work to transform community feedback into actionable insights for their product team.
With Claude, Sourcegraph efficiently:
- Accelerates community feedback analysis
- Increases product team's responsiveness to user needs
- Simplifies competitor sentiment analysis
## Synthesizing community feedback for product development
Sourcegraph helps developers search, understand, and automate changes across large codebases. With a focus on open-source sustainability and community engagement, the company needed to efficiently process and action feedback from their diverse user base.
Justin Dorfman, Open Source Community Manager at Sourcegraph explains, "there was a disconnect between the community and our product team. To reduce churn and increase retention, we need to listen to our customers. They're crucial for gauging developers' use of AI, which informs our enterprise offerings."
## Choosing Claude
Sourcegraph chose Claude for its superior output quality, comprehension, consistency and reliability. “Claude has been an absolute game-changer. It just feels and listens better. All we need to do is choose a Project, upload a PDF, and Claude outputs a structured report in seconds. Claude gets it 95% of the way there, and then our team adds final refinements before sending the report to the product managers,” says Dorfman.
Sourcegraph uses Claude to synthesize and analyze the vast amounts of community feedback they collect. They’ve incorporated Claude into key workflows:
- Weekly community feedback reports: Claude processes data from various sources to generate comprehensive reports for the product team.
- Competitor sentiment dashboard: Sourcegraph created a dashboard using Claude to track and compare user sentiment across competitors.
Dorfman elaborates, "With Claude, we can condense data down to make sure we’re not missing anything. It gives our teams a high-level view while still allowing us to link directly to specific feedback sources. This makes our work more strategic and enables our teams to create higher impact work."
## Accelerating time to value
By integrating Claude into their feedback analysis workflow, Sourcegraph has made improvements across multiple areas of their business. By automating much of their feedback process, Claude has freed up employees to focus on high-value tasks and take action on insights quickly, increasing overall productivity.
With Claude’s analysis, Sourcegraph is able to identify and address regional performance feedback, leading to more tailored solutions for their global user base. This approach has contributed to improved customer satisfaction and retention through faster issue resolution.
Claude has also created a feedback loop between community input and product development. This cycle ensures that Sourcegraph's products continue to evolve in line with user needs and expectations.
## Looking ahead
Sourcegraph plans to further integrate Claude for Work across their teams and into their workflows. They seek to explore new AI capabilities, strengthen their partnership with Anthropic, and continue focusing on open-source sustainability and community engagement.
When reflecting on what's next, Dorfman adds, "we look forward to pushing the limits of Claude 3.5 Sonnet to deliver high-value action items for our product team. This will improve the chat-oriented programming experience for Sourcegraph customers."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Sourcegraph Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/sourcegraph
Path: 18-Industry-UseCases/sourcegraph.md
# Sourcegraph enhances the intelligence and speed of their AI-powered coding assistant with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
75% increase
in code insert rate
2x speed
improvement over previous model
Sourcegraph’s AI coding assistant, Cody, uses Claude 3 Sonnet as the default large language model for the free plan, delivering suggestions twice as fast with increased accuracy for developers.
## Creating a faster, intelligent AI coding assistant
Sourcegraph is a code intelligence company that builds tools for developers to search and navigate code across an entire codebase. In 2023, it introduced Cody: an artificial intelligence (AI) coding assistant designed to help developers write and understand code faster. By analyzing the entire codebase, Cody provides context-aware chat and other valuable tools that take into account the full project scope rather than relying on isolated code snippets, significantly accelerating software development.
“Cody accelerates the inner loop of software development,” says Beyang Liu, Chief Technology Officer and Cofounder of Sourcegraph. “It has features like inline completions, codebase-aware chat, inline editing, and tools that alleviate some of the day-to-day burdens that developers experience. This accelerates the pace at which they’re able to write code.”
From its initial release, Cody has allowed developers to select Claude as the large language model powering its features. In 2024, Sourcegraph made the entire Claude 3 model family—Haiku, Sonnet, and Opus—accessible to developers on every Cody plan.
“Claude 3 models excel at following instructions, generating production-ready code without requiring manual intervention or code snippets,” says Philipp Spiess, Software Engineer at Sourcegraph. “We’re confident that it effectively meets developers’ needs and propels their projects forward.”
## Improving developer workflows with the Claude 3 model family
Optimized for different levels of speed and intelligence, each Claude 3 model excels at different functions within Cody while helping Sourcegraph keep its costs low without compromising quality.
Claude 3 Sonnet serves as the default model for the free version of Cody, with improved coding abilities and two times the speed of Anthropic’s previous model, Claude 2.1. Pro and Enterprise users can take advantage of Opus, Anthropic’s most powerful model with industry-leading coding abilities and long-context recall accuracy. Devs also have the option of using Haiku—Anthropic’s fastest model—for use cases where rapid responses are critical.
The Claude 3 model family is integral to Cody’s chat and custom command features. Developers can ask questions and receive answers related to their entire codebase, which helps quickly resolve issues and understand complex code interactions. They can also request Cody to perform specific tasks, such as refactoring code or generating documentation, with the custom commands feature. With the near-perfect recall accuracy of Claude 3 Opus, Cody gives developers even better results because it can understand large amounts of code context without missing key information.
“We’ve decided to use Claude as our default chat model in Cody,” says Liu. “It’s fantastic at incorporating the context we provide into accurate answers about a user’s private codebase and writing code that fits within the context of your code. The family of models, from Opus to Haiku, provides several great points along the frontier of speed and intelligence that power multiple Cody features.”
## Achieving more accurate results for developers
Sourcegraph’s AI assistant, now enhanced by Claude, has transformed the coding experience for developers. Since rolling out Claude 3 Sonnet as the default model to Cody Free users, Sourcegraph has seen an approximate 75 percent increase in code insert rate; Cody users are taking almost twice as much code from Cody’s suggestions and inserting it directly into their files, which indicates an increase in code quality.
Claude 3 Sonnet delivers chat and command responses at twice the speed of its predecessor, which further accelerates the coding process. Sourcegraph also saw that roughly 55 percent of Cody Pro users switched their default model to the new Claude 3 models in the month following the launch.
Sourcegraph plans to expand Cody’s capabilities even further. The company has launched an experimental project to bring more context sources into its integrated development environment, such as system monitoring metrics, to enhance the accuracy and relevancy of the code suggestions. This improvement will take advantage of the large 200K context window available in every Claude 3 model, which will set the stage for even more sophisticated AI interactions. “Our users will soon have the ability to reliably generate code changes, especially with the Claude 3 Haiku model,” says Spiess. “Before, no model offered the latency required to make code edits. We’re now prototyping features with this use case so that we can make the most out of these capabilities.”
These advancements will help solidify Cody as an essential tool in a developer’s repository, and Anthropic is working closely with Sourcegraph to make these upgrades possible. “We’re very happy with our partnership with Anthropic,” says Liu. “The team has been absolutely a delight to work with—super helpful and super sharp. We’re looking forward to continuing to build with Claude to push the frontier of AI coding capabilities.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Spellbook Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/spellbook
Path: 18-Industry-UseCases/spellbook.md
# Spellbook runs 530,000 contract reviews a month with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Medium
Product:
[Claude Platform](https://claude.com/platform/api)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
530,000 contract reviews per month
run by Spellbook's Claude-powered review agents
10x faster agreement turnaround time
for contracts, after cutting from 10 hours of lawyer time to one
By the time a lawyer opens a contract in [Spellbook](https://spellbook.com/), the AI has often already pulled it in from email, Slack, or Salesforce, flagged the risks, and drafted the redlines. Spellbook's Claude-powered agents draft and review contracts inside Microsoft Word and compare their terms against the market, and its new autonomous contract management moves agreements through a company before anyone opens them. Since launching in 2022, Spellbook has grown to 5,000 customers across 80 countries, from law firms to in-house legal teams at companies like LG, Dropbox, and eBay.
## **With Claude, Spellbook:**
- Runs its Claude-powered review agents across about 530,000 contracts every month
- Cuts the time to complete an agreement 10x, from roughly 10 hours of lawyer work to about one
- Handles more than 700,000 chat messages from practicing lawyers each month
- Applies each legal team's own review standards automatically, at a volume of thousands of contracts a year
- Orchestrates roughly 15 Claude agent configurations on its review surface alone, matched to the complexity of each subtask
- Grades production models against Claude Fable 5, the oracle model in its evaluation pipeline, with criteria vetted by legal experts
- Runs its own engineering fully on Claude Code, with Fable writing the plans and reviewing the results before a cheaper model executes
## The challenge
## 10 hours of review per agreement
Before large language models, contract work meant reading every line by hand. "Lawyers would be reviewing 50-page contracts in Microsoft Word, reading every line to find issues and mistakes, manually editing, copying and pasting between agreements," said Scott Stevenson, CEO and co-founder of Spellbook. A single agreement could absorb 10 hours of a lawyer's time, and at a top firm where a partner bills \$1,000 an hour, that made it a \$10,000 document.
The load never stops arriving: in-house legal teams see thousands of contracts flow through them every year, and, at that volume, the cost is more than time. "AI is really good at issue spotting, and humans are not very good at it," Stevenson noted. "These APIs are incredibly good at dealing with free-form text. No one could have built this before large language models."
## The solution
## Selecting Fable as the domain expert
Spellbook selected Claude for the document editing at the center of the product, and runs a full suite of mostly Claude models on the Claude Platform. Roughly 15 agent configurations just for reviewing contracts, from Opus 5 on the most complex subtasks down to Opus 4.6 and Sonnet 4.6 where speed and conversational tone count for more. "For every suggestion we provide, we measure how many actually get accepted by a user," Stevenson explained. "We think that's better than an eval, because it measures the subjective preferences of the user and whether we're meeting them."
Successive releases kept that decision compounding. "Opus 4.6 last year was absolutely groundbreaking," said Jordan Weir, Senior Engineer at Spellbook. "There have been many times in the last three years that Anthropic was substantially ahead of anything anyone else was doing, so I pushed a lot of features into the Anthropic bucket."
To decide which model goes where, the team measures candidates against Fable. "We'll use Fable as an oracle model to generate a set of criteria, do manual review with our legal engineers and domain experts, and then see which other models come closest to achieving similar behaviors," Weir explained.
One check runs the same contract review, same prompt and contract ten times in a row and scores how consistently issues get flagged, because a lawyer only trusts a review they don't have to repeat. Earlier this year Spellbook moved the review surface from Sonnet 4.6 to Opus 4.6, after customers told the team, in effect, "I feel like I have to run it three or four times to find everything." Fable pulled further ahead. "Fable calls out more important issues, and for the issues it calls out, it calls them out far more consistently than any of the other Opus models," Weir said. "It has a lower time to first issue, and it's just generally a better result."
## Claude Code, but for contracts
One part of the product that lawyers see is a Word add-in that Stevenson describes as "kind of like Claude Code, but for contracts": Spellbook's agents spot issues, negotiate terms, and revise agreements directly in the document, so lawyers keep their file format, formatting, and habits.
Playbooks turn those reviews into enforced policy. An in-house team codifies how it reviews master service agreements and NDAs, what it negotiates and what it concedes, and Spellbook's agents apply that standard to every contract that follows. Around the add-in, a drafting tool retrieves language the team has used before, and chat answers questions with citations a lawyer can check. Spellbook Associate goes further, making complex edits across many documents at once, so one changed term ripples correctly through an entire deal. That scale is where the difficulty lives. "If you're editing five documents, it's easy," Weir explained. "If you're editing 20, it's harder. If you're editing 20 with a thousand other documents in context, it's harder still." The same logic runs through Spellbook's library and repository features, which index a firm's contracts and the questions it always asks of them, so a team holding 10,000 signed agreements can find exactly which ones to re-evaluate when the law changes.
None of that runs on a model of Spellbook's own. The team tried fine-tuning early and abandoned it, betting instead on the engineering around foundation models. "Most of the value we add is in the harness that goes around the models," Stevenson said, and much of that work goes to surviving Microsoft Word, whose formatting specification runs over 5,000 pages of comments, section numbering, and tables. "If you mess up a lawyer's document formatting at all, they just won't use the product," he added. Zero data retention applies across the product, and the agents' reach is deliberately narrow, with edits confined to specified paragraphs so a customer's contract can't leak.
## Fable writes the plan
Inside Spellbook, Claude runs well beyond what customers see. "We use it for everything," Stevenson said. “Our engineering team is all in on Claude Code. Opus 5 is good, but in practice Fable is even wiser."
The team mostly leans toward Fable for writing code. The economics work because Fable touches the steps where judgment deeply concentrates. "Fable is a large model, so we have it write the plan, then a smaller model, such as Sonnet, executes the plan,” Weir said. “After that, we have Fable review the results and flag the five or six things that need to change. The plans are far better than anything we would get before the Fable and Opus 5 era, and because you're only using it for those discrete steps, the additional cost is small. The end result is far better." The pattern has spread well past engineering: Spellbook's partnerships lead uses Fable to assemble project plans that keep a long list of potential partners moving.
## The outcome
## 530,000 contracts assisted per month
Spellbook's Claude-powered agents now run hundreds of thousands of contract reviews every month, and lawyers send the product more than 700,000 chat messages on top of them. "Every single one of those is a lawyer," Weir noted, "a high-value professional whose time is worth a lot of money."
Behind the volume, an agreement that took 10 hours of work now takes about one, what Stevenson calls "a true 10x efficiency improvement.” The recovered time allows lawyers to focus on why they got into law: judgment, negotiation, and strategy. "I think it's the best time ever to be a lawyer," Stevenson said. "A lot of my lawyer friends were really not that happy with their jobs before AI. They would spend 10 hours a day copying and pasting documents. Now they're like, ‘I actually love my job.’"
Spellbook has grown to 5,000 customers and 250 employees, with growth accelerating after the Claude-powered features launched. In-house legal teams are adopting fastest, because every contract they automate makes the businesses they support faster. "They were just waiting for something that actually worked," Stevenson noted.
Looking ahead, the team wants Claude to move from reviewing agreements to actually running them. Spellbook recently launched autonomous contract management, which moves agreements through an organization from the moment a salesperson requests one, through triage, review, and negotiation, to storage and long-term monitoring. Each new model has pushed the ceiling higher, and Spellbook is built to capture whatever comes next. "We've built an incredibly differentiated product by building on top of foundation models and capturing the gains of their continued improvement," Stevenson said.
## Related stories
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
### Thomson Reuters CTO on piloting Cowork with Claude Enterprise
[](https://www.claude.com/)
© 2026 Anthropic PBC
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---
## Spotify | Office Hours with Boris Cherny | Claude by Anthropic
Source: https://www.claude.com/customers/spotify-boris-office-hours
Path: 18-Industry-UseCases/spotify-boris-office-hours.md
# Office Hours: Asynchronous coding and the end of the IDE with Spotify
[Office Hours with Boris Cherny](https://claude.com/office-hours)
Office Hours with Boris Cherny
The best engineering teams are rethinking how they work with AI. Boris Cherny talks with technical leaders to uncover what's changing for their teams, from how they’re building with Claude Code to organization design, and the shifting workflows that come with it.
[Read more](https://claude.com/office-hours)
At [Spotify](https://www.youtube.com/watch?v=9DHZLw5653E&t=34s), 73% of pull requests are now AI-authored, and anyone with an idea can have a working prototype in an hour or two. Boris Cherny sat down with Chief Architect and VP of Engineering Niklas Gustavsson to talk about life after the IDE, throwing agents at 20 million lines of code, and why the fundamentals still apply.
### Read the full transcript:
**Boris Cherny, Creator of Claude Code, Anthropic:** Niklas, thanks for joining me for this conversation. I wanted to start with: how did you get into coding?
**Niklas Gustavsson, Chief Architect and VP of Engineering, Spotify:** My formal background is actually in biology, so I’m a molecular biologist by training. In that area, when I was doing my PhD studies, we started having what was then considered big data. We had a lot of data from genome sequencing. So I felt that I needed to improve my ability to do programming essentially. So I switched over — what was intended to be a sabbatical year ended up being, I guess, now close to 30 years of being in this industry. That then led into working primarily with backend distributed systems type of engineering for a bunch of companies around where I live, and then joined Spotify in 2011. And yeah, I’ve been there since then.
**Boris:** So fast forward to today, with all the change right now with agents and LLMs, I feel like your personal usage—and Spotify’s usage—is on the frontier of what I see in the industry. What was your first “fueled AGI moment” personally?
**Niklas:** I think I have had a few, depending a little bit on the problem that we were trying to solve. We started pretty early as LLMs came about to try to use them to automate code changes, and that was a real struggle to begin with. But after a while, as we started figuring out how we can use LLMs and judges and whatnot, we started getting some pretty inspiring results from that.
**Boris:** And this was like a few years ago.
**Niklas:** It was pre-Claude. It was like early GPT days, something like that. We were struggling. But after a while we started figuring out how to tack pieces together. And yeah, that was super inspiring. And again, the results we got then weren’t like—we can fix all our problems—but it was giving an insight of where this is heading in the future. So that was certainly one. For my own personal coding, the real breakthrough moment was probably Opus 4.5, back in November/December. It went from being this smart autocomplete to something that I could actually throw real problems at. And I didn’t have to do all that much prompt engineering. It was just: tell it roughly what I wanted it to do, and it was able to do a pretty damn good job at it.
**Boris:** It felt like a pretty fast shift.
**Niklas:** Yeah, I actually remember talking to you back in, I think, September last year, and you said something like, “I don’t think at the end of the year anyone is going to be using an IDE.” And I didn’t say this out loud, but in my head I was thinking—that’s crazy. That’s never going to happen. I could imagine that happening on maybe a two year timeframe, something like that. But two months seemed a little bit extreme. And then two months later I found myself not using an IDE anymore. And the way that I was working had completely changed. A change that I had not seen in, again, the 30 years that I’ve been doing this.
**Boris:** The biggest thing for me was also just not having to edit code anymore. My workflow up to then was — I have the model write, like, maybe 80% of the code or 70% of the code depending on the model. And then I always had to go into an IDE to do the last mile edits, and I just stopped having to do that. And that was crazy. Yeah. But I think that’s a big part of the reason that it felt like such a—
**Niklas:** Yeah, it completely inverted the way I work. It’s been very initially strange. But now it feels very strange to go back.
**Boris:** I think that’s right. What’s your workflow like today? How do you use Claude Code? How does Spotify use Claude Code?
****
**Niklas:** I use it in a—I’m going to say fairly vanilla way. I run it in a bunch of Max sessions in a terminal, usually have a bunch of agents running in the background whenever I do some work.
**Boris:** How many terminal tabs?
**Niklas:** I will have anything between 5 and 10 tabs, and then I use some panes because I like to have a terminal where I can actually get diff and whatnot. So I have this setup with a matrix of Claude sessions and matching terminals in a set of work trees that I work in. The way that we’re set up is that we have a few very large monorepos which we’re gradually moving towards, but we still have thousands of small polyrepos—that remains. So most of my work happens in those monorepos, so I usually have a few Claude sessions and terminals going on there. And then when I need to dip into one of our polyrepos, I will open up a more temporary Claude session.
**Boris:** Do you feel like a monorepo is a better fit for Claude, or—
**Niklas:** I was a bit worried, to be honest, about the monorepo setup and agents originally, because I think with some of the prior tools we’ve been using, we’ve been seeing issues with indexing and things like that, and these are fairly large repositories—our backend is more than 20 million lines of code. But turns out it works amazingly well in those repositories. And I think one of the things we found is how good Claude is at looking at other code in the repository to get, I guess, inspiration for the problem you’re trying to solve. It has required iterating on our CLAUDE.md files and whatnot to get it to understand the tooling we use and whatnot. But generally speaking it works really well.
**Boris:** Yeah. I wanted to ask about some of the infra that you built. Obviously you built Honk. Feel like from the earliest days of experimenting with models, to building Honk, to building background agents on the Claude Agent SDK—you see the future before other people do. What is it about the culture or the people working on it that kind of leads to this? Just tell me that story. How has it been going?
**Niklas:** 5 or 6 years ago now, we identified that our code base was growing much, much faster than the number of engineers we had to support it—like seven times faster. The statement was that over time, we just had more and more code that we needed to maintain. And Spotify, as a company that has an endless source of ideas of things we want to ship to our users—being bogged down by maintenance was not a good place to be.
We started automating, trying to automate as much of that maintenance as possible. A lot of that was pretty dull work, like migrating to the latest Java version or a library update or whatever, and a lot of it was moving from some API to some other API across all our code.
So we built out this infrastructure that we call fleet management, which is all about—instead of imagining before that, when we were doing a migration, we would send out the migration description or tutorial to all our teams and ask them to do that migration manually for all their components—instead of doing that, we imagined: can we find ways where we can do mutations towards our entire code base, living in thousands of repositories?
**Boris:** Because every team was kind of doing the same thing.
**Niklas:** Yeah, yeah—hundreds of teams doing the same operation manually over thousands of components. So each of these migrations took months and months and months to complete. We could maybe do ten of them a year, and we were barely keeping up with being on the supported version of the framework that we’re on. And in our internal surveys, migrations was top of the list of all the things that people were annoyed by.
So again, we started automating this. We built out all of this infrastructure to do this. We’ve merged millions and millions of those types of PRs, but they all relied on these deterministic scripts that you would apply and that would make those code changes or configuration changes. And one of the things we found pretty early was — code has an enormous API surface, so trying to make changes to code gets very complicated very quickly. We pretty quickly ran into a ceiling of how complex the changes we can do were. Even switching out a method in an API becomes pretty complicated when you can call that in five different ways—like if it’s a lambda or a call in different types of ways depending on what the code looks like.
**Boris:** So doing this with just traditional static analysis—like AST transformation.
**Niklas:** Exactly.
**Boris:** Because let’s say there’s an API and you alias it to a variable or something. Now you need variable and state tracking. That’s exactly right. It’s messy.
**Niklas:** So each script that we had to migrate code turned into thousands of lines of taking care of every edge case in that code. So that inspired us—pretty much as soon as the early LLMs came along, of like, hey, can we apply these to this problem? And early on it didn’t work all that well, partly because the models weren’t good enough, partially because we were very naive in how we were trying to do it. We were basically just putting the code in front of the model and trying to get it to one-shot that change.
So that didn’t work. Over time, models improved and our thinking about how to do this improved. We started applying LLMs as judge to make sure that the output was as intended. We started breaking down the problem, decomposing the problem in various ways. So many, many, many iterations of this and many internal hacks to try to take on this problem in different ways. We started consolidating that, and that then became what we now call Honk. And it was a very different beast originally. It was not on top of Claude, it was more a bunch of homegrown things. But it was the first sort of light in the tunnel of like, yeah, this is actually a problem that we can solve.
Then we’ve done many, many iterations on Honk. So today we released what we call V2. But I think in reality it’s V8 or something like that. We just didn’t keep track of the iterations we did on it. And it started out as this ‘automate these code changes, schedule and orchestrate over all our repositories.’ But pretty quickly engineers figured out that, hey, this is useful for other things as well. I want to mention this thing on Slack and have it do a task for me, or all of those types of things. So today, Honk has grown into being a much more ubiquitous tool for us.
**Boris:** Tell me about the architecture of Honk. What are the big pieces? You talked about: there’s the agent that codes, and this is just built on the Claude Agent SDK. And then you also have a verification step, like an agentic verifier. Tell me more about that.
**Niklas:** So we used to have a judge in Honk. But we actually removed that because we found that the agent and models — going back to Claude 3 or 4 — got good enough that we didn’t need the judge anymore. The judge was very important in the first iterations of it. It made us go from, if I remember the numbers correctly, roughly 20–30% success rate on PRs to 80% success rate. So it was a big, big change. But then again, as we talked about, the models caught up and the agent harness caught up. So we have now eliminated that judge from Honk.
Honk architecturally is fairly simple. It’s the Claude Agent SDK running in a Kubernetes pod. It has access to a set of tools. It used to be prior to V2 that those tools were predefined: an allowlisted set of tools that we trusted to give to that agent. Now users can add their own tools, just those tools. So now the agent can use any of our internal tools.
And one of the most important tools that it has access to is that it can run verification—like, run CI builds—and it can run those both on Linux and macOS. macOS is particularly important to us because iOS development, for example, needs macOS builds.
**Boris:** And is this just building, or are you doing a full — like, open up the iOS simulator, have the model start the app — how deep does it go?
**Niklas:** It can do those types of tests. We definitely have cases where we integrate the simulator and Claude to automate things like going directly from designs in Figma to UI implementations, and we’ve been using that for porting, for example, our TV apps from our iOS apps. So it’s been a very effective way for us to work.
**Boris:** I feel like verification is one of these things that we talk about a lot, but I think when you’re doing this kind of closed-loop development where it’s an agent that’s given a task and then has to maybe fan out and break down the task, and just needs to do a lot of work without a human in the loop—yes, it’s just the single most important thing. And I feel like one of the common mistakes I see is companies under-investing in how well that verification loop works.
**Niklas:** I think that’s very true. And I think it’s true for us as well. One of the major changes that we did in our engineering practices as part of that was to strengthen our test automation, because part of that fleet management was prior to that.
So we have a very strong notion of software ownership within Spotify. We have divided our code base into many thousands of components. Each of those components has well-defined ownership—it’s owned by a particular team, and that team is fully responsible for it. They probably designed it originally, implemented it, and they operate it.
And part of that, prior to the investments we did in fleet management, was around—that team was in the loop for every change that got merged to their code base. And that meant that in some cases, we could be a bit sloppy on test automation, because that team could always check every PR if they needed to. But with starting to automate PRs towards our source code, one of the things was — we needed to change the expectations for teams: you might no longer be in the loop for these changes, we’re going to be auto-merging most of these changes without you ever seeing the PR. So that meant having to build out much better test automation to make sure that all our software could survive those types of automated changes. Now, zooming into where we are today, that’s been very, very helpful for us, because now we can throw agents at that and use the same verification that we had in place before. That being said, we are still improving our test automation because—I agree with you—it’s one of the most important aspects we’ve found to make agents effective, but also for us to feel comfortable throwing agents at our source code.
**Boris:** One of these trade-offs that people talk about all the time in engineering: reliability and quality on one side and speed on the other side. And to me, it feels kind of like a false dichotomy, because if you want to go faster, the thing that you need to do is automate your quality practices so that they’re better encoded. It’s not in someone’s head. It’s actually in a skill, or in a CLAUDE.md, or in some set of instructions. It’s something that Claude can do. And that’s ultimately what lets you go faster. And this is just another example of how in engineering, productivity is always about investing in infrastructure. It’s not about working more hours, it’s about just making the infrastructure better and better. And that sounds like what you were talking about.
**Niklas:** But you need to be very conscious about both the quality aspects while you’re trying to get the speed. And I think there is a real risk of slipping up on the quality if you’re not very actively investing into it. And we’re seeing that we’re keeping our quality metrics neutral while significantly improving our speed. But that does not come for free. We’ve needed to make these investments into test automation that—as we talked about—I think we’re going to have to continue our investments into our reliability practices as well. Some of those are changing as part of this transition.
**Boris:** And I guess as you try to go faster and faster and faster, you have to invest even more in reliability just in case.
**Niklas:** That’s exactly right. We make something like 4,500 production deployments every day. So there’s a lot of opportunities for things to go wrong. We need to have good practices around making sure that everything that ships into production has the quality that we want.
**Boris:** What’s the story with doing this many deployments? Is it kind of—in the past it was just continuous deployment and now maybe it’s faster signal for the agent? Or how are you thinking about it?
**Niklas:** This is something we’ve always been optimizing for, for as long as Spotify existed. I think we want to be able to have a developer take an idea and ship it into production as quickly as possible. That used to be weeks or months back, a few years ago. And we’ve continued to try to optimize that. And now it’s an hour or something like that. As I mentioned before, we have lots of ideas. We want to validate and explore those ideas. And the faster we can get feedback on that — in some cases that might be feedback from our internal users, in some cases it might be feedback from our external users. But in both of those cases, the faster we can iterate, we’ve found that we both build better products and we’re able to ship them faster to our users. Not every idea ships in an hour. Many ideas take lots of exploration before we’re able to ship them. But the notion of being able to get that quick validation is super important. And yeah, agents are certainly part of that loop as well.
**Boris:** So for Spotify, the engineering org is very big, it’s like thousands of engineers, right?
**Niklas:** Yeah, it’s 2,900 engineers.
**Boris:** 2,900 engineers. How do you think about ROI and measurements, just making sure you’re moving in the right direction?
**Niklas:** So in terms of measuring ROI, it’s been relatively easy and we’ve seen very clear signals in that space. We’re seeing a 75% plus improvement in PR frequency, for example, that we can directly attribute to AI tooling. And I think by now 73% of PRs are directly attributed to being AI-authored. So those types of metrics we’re doing pretty well on. But then of course, we want to connect that to user value and revenue.
**Boris:** And how do you measure something like that? Is it an A/B test or some kind of holdout, like case studies? How are you thinking?
**Niklas:** Yeah. So we want to basically be able to connect the deliverables that engineers do—PRs, deployments—into what we call a work item. Basically the planned work that we have. And then that connects to A/B tests and rollouts. And then we’re able to, from that, attribute back and say this PR contributed to this DOD that we have, and that contributed to this user value. That’s the idea, and we’re trying to build those connections right now.
**Boris:** Yeah. I feel like back in the day. like we’ve worked in developer productivity for a while, when you have a big team, you want to make them more productive. And back in the day, a big win was like a few percentage points. Exactly, exactly. If you were lucky enough to be able to measure that. And with improvements nowadays, it’s just so obvious to everyone. Yeah. As engineers, we still want to measure it.
**Niklas:** Yeah. The discussion initially was fairly easy because we could see such large improvements. But as the maturity is getting there and the costs have been improving, I think the precision around those ROI estimates—the expectations on the precision—is going up as well. So that’s why we’re trying to improve how we can do that type of measurement.
**Boris:** Part of it is about the improvement in productivity. And then part of it is how much does it cost to get that improvement. And now people are seeing these like many dozens or hundreds of percentage points of improvement. And now you really want to attribute it — figure out how many tokens did it take, how many hours did it take? What was the productive output?
How Anthropic teams use Claude Code
From debugging production issues to navigating unfamiliar codebases to building custom automation—here's how teams across Anthropic use Claude Code.
[Read more](https://claude.com/resources/articles/how-anthropic-teams-use-claude-code)
**Boris:** I want to end on maybe one question. What advice would you give your peers? What advice would you give to other CTOs and engineering leaders, like VPs of engineering at other companies?
**Niklas:** What we found is that these investments in foundational capabilities—we talked about test automation and verification—I’m going to say the same is true for another aspect that we’ve seen, which is standardization. So we’ve been driving more consistent code bases, more alignment on the tools that we use, the frameworks that we use. And we’ve seen, this was originally an investment we did to simplify things for humans and make humans more productive. But we’ve seen the same thing transition really well to agents as well. So as I mentioned before about Claude being able to find inspiration from other pieces of code in our repos, if they look ten different ways, Claude is going to be more confused. So we’ve been seeing the more consistency we have, the better our agents work. So I think if there’s one piece of advice I would give, it would be to not ignore those types of investments. You need to have the same engineering practices that we had before. They still apply in this new world, they might look different. There’s a new actor in your code base, but the fundamentals seem to apply equally well. At least that’s been the case in our environment.
**Boris:** What’s your advice for engineers that maybe have been doing engineering work for a while? I know Spotify has talked about engineers shipping on the subway, which is really cool. Obviously engineering is changing. What’s your advice to everyone that’s in the middle of it and trying to figure it out?
**Niklas:** Yeah. Let me talk about this from a more personal angle. I’m someone who’s always truly enjoyed the problem-solving part of coding. This is going to sound as nerdy as it is, but in my spare time I will do competitive programming at times because it’s just a fun mental exercise. In the back of my head, I was always a bit worried, like we were talking about before. about how this was completely changing the way we were working. And I was pretty worried about that from just my personal point of view. Like, am I not going to get that part of the hard mental challenge of solving problems?
Now I find myself having five agents working in the background, and my way of interacting with them is very different from the way that I was working a year or two ago. And for me, it’s turned out that I was wrong. The thing that I like to do is solving problems. And the way that I solve those problems turns out to not be the most critical piece for me. This is always going to be personal—different people are going to have to make that transition in different ways. But I think: focus on the types of problems that you’re able to solve. I find myself both more productive in that I can bring more value from the work that I do, and I can also solve problems that I really couldn’t solve before. I can jump into code bases that would have taken me days or weeks to get into before and be contributing things that I just could not do before. So for me, that’s been amazing. And again, it’s going to look different for different people. But I think give it a shot and find a way that you can use those tools in the way that you like.
**Boris:** I feel like for me, I’ve seen this big shift from implementation time—because now Claude Code does it in the background while I do other stuff. And instead, what’s filled up that time for me is thinking about what’s next, talking to customers, and also actually much more prototyping than I expected. Some of it is for external products, some of it is for internal automations. How has that change worked for you?
**Niklas:** I think it’s been similar for me. And we didn’t talk about this, but one thing that we’re making a big investment in is prototyping in particular. And this is targeted both towards engineers but also the non-engineering cohort.
One of the things that Claude and similar tools have unlocked is to allow anyone to take their idea, whatever that idea is, express that in natural language and have Claude go implement that. So as folks started figuring this out, including non-engineers, they started trying to do this in our real apps. And they’re pretty complex beasts of code. But they were starting to see signs that they could do it. So we started, a few months ago, basically building out the infrastructure to make that simple. So today we have a very simple way to get going and build an end-to-end prototype in our mobile apps and our backend. We have an internal app store for those prototypes where you can share them and take a look at someone else’s prototype or try your app.
And that’s been a real unlock for folks that—maybe before, including engineers that maybe weren’t super familiar with how to build something in our mobile apps—to be able to express ideas that used to take motivating a bunch of engineers to try to build that for you. And now you can go in and within an hour or two, you have a working prototype that you can start sharing with people to show what that actual idea looks like in real life, with real users, real data, and so on. So yeah, those types of things were unimaginable a year ago, and now we’re doing them every day.
**Boris:** Yeah, I love that. Have you seen a shift in who’s producing this? Is it like engineers doing it, or is it mostly coming from designers and product managers? How has that changed?
**Niklas:** It’s everyone, up to our co-CEOs, who have prototypes in that app store at the moment. So it’s actually been a bunch of our senior execs have built prototypes that are good. An idea that they always had in the back of their head. They have an entire engineering team that could build that out, but that team is focused on other things. So for them to then be able to try something out more quickly than they could before and get a touch and feel for what this thing is going to look like. It allows you to test out an idea in a day instead of weeks or months.
**Boris:** Niklas, thank you so much.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
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## Company
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Spotify Claude Agent SDK case study | Claude by Anthropic
Source: https://www.claude.com/customers/spotify
Path: 18-Industry-UseCases/spotify.md
# Spotify cuts migration time by 90% with Claude Agent SDK
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Agent SDK[Claude Platform](https://claude.com/platform/api)
Location:
North America
Up to 90% time savings
of engineering time on complex code migrations
650+ pull requests per month
generated by the background coding agent and merged into production
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[**Spotify**](https://www.spotify.com), the world's most popular audio streaming subscription service, serves more than 713 million users across 180+ markets with access to over 100 million tracks, 7 million podcast titles, and 350,000 audiobooks.
## With Claude Agent SDK, Spotify:
- Saves up to 90% of engineering time on complex code migrations
- Merged 650+ agent-generated pull requests into production per month
- Automates fleet-wide transformations that were previously too complex to script
- Enables hundreds of engineers to trigger autonomous code changes via Slack
## The opportunity
Spotify has a massive codebase that requires constant upkeep: language modernization, framework upgrades, dependency updates, and configuration changes across thousands of repositories. With the rapid adoption of AI tooling, that codebase is growing faster than ever.
To tame its sprawling software ecosystem, Spotify relies on Backstage, its homegrown [internal developer portal](https://backstage.spotify.com/discover/backstage-101) (IDP). By standardizing how components are built and ensuring clear ownership, Backstage provides a more consistent, predictable engineering environment for both your developers and your tools: You can’t safely automate what you don’t understand.
That foundation enabled Spotify’s first major step toward large-scale, automated code changes. In 2022, the company introduced Fleet Management, a framework for applying code changes across dozens, hundreds, or thousands of repositories at once. To date, around half of Spotify's pull requests are being driven through this system.
But Fleet Management had a ceiling. Each transformation required engineers to write deterministic scripts using abstract syntax tree (AST) manipulation or regex patterns. This approach demanded specialized expertise, which limited most automated changes to simple modifications. Complex semantic migrations—the kind that require understanding context and making judgment calls—remained manual, labor-intensive work.
Spotify needed a way to automate sophisticated code changes that traditional scripting couldn't handle: transformations that required understanding the meaning of code, not just its structure.
## Claude Agent SDK enables autonomous, high-quality migrations
Spotify integrated Claude Agent SDK into their Fleet Management infrastructure in July 2025 as a [background coding agent](https://engineering.atspotify.com/2025/11/spotifys-background-coding-agent-part-1) that operates autonomously from natural language prompt to merged pull request. The agent handles complex migrations that were previously challenging to automate, for example converting Java AutoValue classes to Records, managing framework upgrades with breaking changes, and making configuration updates that require codebase awareness. Before sending a pull request, the agent runs formatting, linting, builds, and tests in a verification process to ensure its changes are valid, shippable code — reducing manual review and repetitive engineering work.
## From text instructions to production code
The shift from AST manipulation to natural language instructions changed what's possible. Engineers who previously needed specialized scripting expertise can now describe transformations in plain text and let Claude Code execute them across the fleet. For large-scale migrations, prompts are version-controlled in Git. Spotify's internal orchestration then triggers the Claude Code agent to execute transformations across repositories. For individual tasks, engineers interact with an internal Slack bot that triggers the agent in the background.
"Our engineers are now able to execute fleet-wide migrations at a pace that simply wasn't possible before,” says Max Charas, Senior Staff Engineer at Spotify. “It's a promising sign of how AI can reduce the complexity of maintaining large code bases and a clear signal of how AI is reshaping development velocity.”
Throughout the process, Spotify’s engineering team collaborated with Anthropic’s Applied AI team to ensure best practices. The architecture was a great fit due to Spotify's focus being automated background coding over interactive development, eliminating the need for custom user interfaces. Plus, Claude Code's flexible hooks system allowed extensive customization, enabling deterministic pre- and post-agent actions that seamlessly integrated with Spotify’s existing workflows.
“Claude has consistently delivered the strongest performance for large-scale code transformation work, which is why it has become our model of choice over the past six months,” said Niklas Gustavsson, Chief Architect and VP of Engineering at Spotify. “As we raise the bar again, we’ve adopted Sonnet 4.5 as our new default, because it currently leads on the metrics that matter for fleet-wide engineering at scale.”
The team selected Claude Code specifically because it proved easy to prompt, effective at navigating codebases, and straightforward to integrate with existing infrastructure.
## The outcome
Hundreds of engineers now interact with the background coding agent at Spotify. The agent is already generating more than 650 monthly pull requests merged into production, saving engineers up to 90% of the time they'd spend writing migrations manually.
Platform teams are now starting to take on projects that previously were too costly and complex to undertake. One example includes a tech standardization effort enforcing explicit [context](https://grpc.github.io/grpc-java/javadoc/io/grpc/Context.html) propagation for all Java gRPC services throughout the company. This is a complex and breaking change that in many cases would take several hours and deep gRPC knowledge to implement per service. Now Claude has automated a majority of the implementation and engineers only have to review. The opportunity ahead, the team notes, is less about raw tooling and more about capability building — helping engineers learn to craft prompts that make AI a force multiplier in their workflow.
Looking ahead, deeper integration of Claude Code into Spotify’s Continuous Integration infrastructure is expected to enhance both success rates and code quality. Additionally, Spotify plans to extend the background coding agent to macOS and iOS codebases, aiming to accelerate client engineering velocity.
"The engineering teams at Spotify and Anthropic share a similar approach to building great products", said Charas. "We're eager to explore how we can push the boundaries together, using AI to help our teams move faster and ship even higher-quality products."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Spring.new Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/spring-new
Path: 18-Industry-UseCases/spring-new.md
# Spring.new empowers business application development with Claude on Google Cloud's Vertex AI
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
Claude Platform
Location:
North America
95-99%
time savings on R&D projects
200+ integrations
to existing business systems
[Spring.new](http://spring.new), a platform that enables business teams to build custom applications through natural language prompts, uses Claude on Google Cloud's Vertex AI to eliminate traditional development bottlenecks. With Claude, anyone can build sophisticated applications without coding expertise.
Key results with Claude:
- Achieves 95-99% time savings on R&D projects
- Serves customers with 200+ integrations to existing business systems
- Enables business users to build production-ready tools independently
## Breaking down barriers to internal tool creation
Organizations face a tension between business agility and development capacity. Marketing needs dashboards. Sales wants lead management systems. Operations require workflow automation. Each request joins the development backlog, competing with dozens of other "urgent" requests. What should take days stretches into months.
"Every time we mentioned 'internal tools,' we saw pain points that make their organization inefficient," said Amitay Gilboa, CEO at Spring.new. "Business teams want their tool by end of day, then R&D tells them it takes three months."
This cycle frustrates everyone. Business teams compete for limited development resources while developers are pulled from core product work. Most go without needed tools or cobble together spreadsheet workarounds.
Spring.new recognized that AI models could generate functional code, but existing solutions still required technical expertise. Gilboa said, "We believe that people who are not developers still have a lot to say about what tools they need. If we allow them to make their imaginations a reality, we can unlock so much potential for businesses."
## Why Spring.new chose Claude on Google Cloud's Vertex AI
After evaluating multiple AI models, Spring.new selected Claude on Google Cloud's Vertex AI for three critical reasons.
- **Reliable code generation and tool execution**: Claude consistently delivered functional code for complex, multi-step development tasks and also executed tool calls accurately. Gilboa said, "With Claude it was about the alignment of the model to the user input and the stability we have with building code and executing tool calls."
- **Enterprise security and compliance**: Running Claude on Google Cloud’s Vertex AI provided the enterprise-grade security that Spring.new’s customers required. Gilboa explained, "Google Cloud helps us gain trust with enterprise customers. It's about building trust and allowing them to know they're doing something new but in a safer environment."
- **Performance and scalability**: Infrastructure performance also influenced their decision. Samuel Stankiewicz, Spring.new's CTO, noted that "Vertex AI improves every day in terms of tokens per second. It's amazing." This combination creates the responsive user experience essential for natural language-to-app workflows.
## How Claude transforms business tool creation
Spring.new built a platform to automate application development, leveraging Claude's agentic capabilities:
- **Context Analysis**: Claude examines prompts and gathers context from integrated sources like Google Sheets
- **Architecture Planning**: Creates detailed blueprints with component flowcharts and data flows
- **Multi-Integration Development**: Connects with 200+ business tools including CRMs and project management platforms
- **Iterative Enhancement**: Users refine applications through natural language while Claude maintains functionality
- **Error Resolution**: Claude identifies and fixes application errors automatically
Claude operates autonomously throughout this process whether that is gathering data, examining files, or building components based on user needs.
## Real impact for businesses and their teams
Organizations report time savings on internal tool development, with projects that previously required three-person teams working two months are now completed by business users in 1-2 hours.
The empowerment effect has greatly benefited business professionals who previously depended entirely on development teams. One notable example involved an SVP of investor relations at a bank who had never coded before. He independently built a competitive sales system for his 20 sales representatives, getting 90% complete before needing minimal assistance with final integrations. "This is a person that’s the furthest away from technology in the organization," said Gilboa. "That's exactly the kind of impact that we want to have—to allow more people to have this form of creativity of building software."
The platform's transparency features build user confidence by showing each development step. This visibility is crucial for enterprise adoption, allowing organizations to maintain security standards while empowering business users. Claude on Vertex AI's reliable performance ensures these complex processes complete successfully.
## Building the future where imagination drives innovation
Spring.new envisions a transformation where business insight and creativity drive innovation instead of technical barriers. In their future, marketing teams won't wait months for dashboards—they'll build them in hours. Sales operations won't depend on developer availability—they'll create exactly what they need.
The technological trajectory supports this vision. Gilboa noted, "Claude and Vertex AI improve all the time, and every few months we have new models that increase performance." As Spring.new enhances their platform with Claude's advancing capabilities on Google Cloud's Vertex AI, they're building a future where anyone with a business need can transform ideas into functional applications—a democratization of the digital economy where the best ideas win regardless of who can code them.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Customer story | StackBlitz | Claude
Source: https://www.claude.com/customers/stackblitz
Path: 18-Industry-UseCases/stackblitz.md
# StackBlitz achieves \$4M ARR in 4 weeks for their AI web development platform with Claude
[Try Claude](https://claude.ai)
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Partner:
Location:
North America
\$4M ARR
in 4 weeks post-launch
99% reduction
in application development costs
Read more
[Read more](#)
Read more
Video caption
Read more
[Read more](#)
Read more
Video caption
[Prev](#)
Prev
StackBlitz transformed web development by integrating Claude into Bolt (bolt.new), their browser-based development platform. This enabled anyone to create sophisticated web applications through natural language—no coding experience required.
With Claude, StackBlitz achieved:
- Zero to \$4m ARR in 4 weeks post-launch
- Continued explosive growth since integrating Claude 3.5
- 99% reduction in application development costs for Bolt users
- Enables users to go from idea-to-production deployment in one click
## Meeting users where they build
StackBlitz recognized a fundamental paradox in web development. The web is the world's most widely used platform, but developers couldn't actually build web applications within their browsers. Traditional development platforms like GitHub Codespaces required spinning up virtual machines in the cloud for each user, creating high costs and latency issues that made free tiers impractical.
StackBlitz solved this problem by pioneering WebContainers, a technology that runs a micro operating system directly in the user's browser. "The web hasn't been capable of building web applications, which seems like a gap for the most ubiquitous platform in the world," said Eric Simons, CEO and co-founder of StackBlitz.
This breakthrough allows developers to start coding instantly without setting up virtual machines or even logging in. StackBlitz, supporting over three million developers monthly, made web development more accessible than traditional environments requiring complex cloud infrastructure. Combined with Claude 3.5 Sonnet's capabilities, this technology became the foundation for Bolt's explosive growth.
## Why Claude powers the future of development
StackBlitz's vision for Bolt faced an early roadblock: existing AI models couldn't reliably generate accurate code that could execute without bugs. This made Bolt a non-starter. That is, until the team discovered Claude 3.5 Sonnet, which transformed what was possible.
The difference was immediate. Simons said, "Claude 3.5 Sonnet is the enabling technology that made this product possible, period." While other models required complex retrieval-augmented generation (RAG) systems and additional infrastructure, Claude excelled at zero-shot code generation. "There's an order of magnitude difference in the LLM's required infrastructure to make it functional versus zero shot," Simons explained. This meant Claude could understand and execute complex development tasks without the extensive prompt engineering or additional tooling required by other models.
Claude's more natural communication style further distinguished it from competitors. Simons said, "Sonnet is just more fun and friendlier which goes a long way. It tries to empathize in a way that's not obviously robot fake." This combination of superior technical capabilities and natural interaction created an unparalleled development experience that could scale reliably while maintaining consistent quality.
The market response was unprecedented. Within four weeks of launching with Claude 3.5 Sonnet, Bolt went from zero to \$4 million in ARR with tens of thousands of new customers, with usage doubling daily after integration. This explosive growth validated that the combination of Claude's superior code generation and StackBlitz's browser-based WebContainers technology unlocked a new paradigm in web development.
## Democratizing web development with Claude
Bolt users can create sophisticated web applications simply by describing their desired application, empowering the next billion web developers and existing software development professionals alike:
For existing developers:
- Automates time-consuming boilerplate code
- Handles complex configurations
- Accelerates prototyping and development
For the next billion developers:
- Enables app creation & deployment without coding knowledge
- Develop with powerful APIs like Stripe, Firebase and Claude
- Dramatically reduces development timelines & costs
## Transforming how people build for the web
Bolt has changed who can build for the web and how. For experienced developers whose time is valued at hundreds of dollars per hour, Bolt eliminates hours spent on prototyping and complex configurations, allowing them to focus on higher-value work.
The impact is even more dramatic for the next billion developers: entrepreneurs and makers without the traditional software development skill set. “Before Bolt, one user was quoted \$5k and a 2-3 month timeframe on Upwork to build her MVP. A few days later Bolt was released, she bought the \$50/mo plan, and built and launched her product in less than 2 weeks” said Simons.
Bolt use cases range from enterprise product development to deeply personal projects and everything in between. Startups have launched their first MVPs, enterprises use Bolt for rapid ideation and design sprints, while individuals are creating specialized tools for themselves like medical donation websites and triathlon training calculators. Simons said, "Software doesn't have to be built only by traditional developers and teams. It can now be prompted into existence by the end users themselves, for themselves." This new paradigm opens the software creation door to everyone, allowing individuals and teams to bring their ideas to life without needing to code or hire expensive contractors.
## Looking ahead to an AI-powered development future
"We're just getting started," said Simons, noting that Bolt's explosive growth has come in just its first few weeks of existence. The StackBlitz-Anthropic partnership evolves with each new Claude release, enabling increasingly sophisticated web development capabilities. As Claude's technology advances and StackBlitz's platform matures, they aim to further reduce the barriers between imagination and implementation. For StackBlitz, this represents more than just improving developer tools—it's about fundamentally changing who has the power to create on the web.
Video caption
[Prev](#)
Prev
## Related stories
[Postman automates the API development lifecycle with Claude for 40 million developers](postman.md)
Postman automates the API development lifecycle with Claude for 40 million developers
Postman automates the API development lifecycle with Claude for 40 million developers
Customer story
[Customer story](postman.md)
Customer story
[How CircleCI built a code validation agent with Claude](circleci.md)
How CircleCI built a code validation agent with Claude
How CircleCI built a code validation agent with Claude
Customer story
[Customer story](circleci.md)
Customer story
[Descript brings creative taste to agentic video editing with Claude ](descript.md)
Descript brings creative taste to agentic video editing with Claude
Descript brings creative taste to agentic video editing with Claude
Customer story
[Customer story](descript.md)
Customer story
[How Slack, a Salesforce company, unlocks organizational knowledge with Claude](slack.md)
How Slack, a Salesforce company, unlocks organizational knowledge with Claude
How Slack, a Salesforce company, unlocks organizational knowledge with Claude
Customer story
[Customer story](slack.md)
Customer story
[Homepage](https://claude.com)
Homepage
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Write
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Write
- Help me develop a unique voice for an audience
Hi Claude! Could you help me develop a unique voice for an audience? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Improve my writing style
Hi Claude! Could you improve my writing style? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Brainstorm creative ideas
Hi Claude! Could you brainstorm creative ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
Learn
- Explain a complex topic simply
Hi Claude! Could you explain a complex topic simply? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Help me make sense of these ideas
Hi Claude! Could you help me make sense of these ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Prepare for an exam or interview
Hi Claude! Could you prepare for an exam or interview? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
Code
- Explain a programming concept
Hi Claude! Could you explain a programming concept? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Look over my code and give me tips
Hi Claude! Could you look over my code and give me tips? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Vibe code with me
Hi Claude! Could you vibe code with me? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
More
- Write case studies
This is another test
- Write grant proposals
Hi Claude! Could you write grant proposals? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to — like Google Drive, web search, etc. — if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can - an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Write video scripts
this is a test
[Anthropic](https://www.anthropic.com/)
Anthropic
© \[year\] Anthropic PBC
Products
- Claude
[Claude](../15-Claude-AI-Features/product-overview.md)
Claude
- Claude Code
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Claude Code
- Claude Code for Enterprise
[Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
Claude Code for Enterprise
- Claude Cowork
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Claude Cowork
- Max plan
[Max plan](../17-Billing-Plans/pricing.md)
Max plan
- Team plan
[Team plan](https://www.claude.com/pricing/team)
Team plan
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[Enterprise plan](../17-Billing-Plans/pricing-enterprise.md)
Enterprise plan
- Download app
[Download app](https://www.claude.com/download)
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- Pricing
[Pricing](../17-Billing-Plans/pricing.md)
Pricing
- Log in
[Log in](https://claude.ai/login)
Features
- Claude for Chrome
[Claude for Chrome](../03-IDE-Integrations/claude-for-chrome.md)
Claude for Chrome
- Claude for Slack
[Claude for Slack](../15-Claude-AI-Features/product-tag.md)
Claude for Slack
- Claude for Excel
[Claude for Excel](../14-Connectors/claude-for-excel.md)
Claude for Excel
- Claude for PowerPoint
[Claude for PowerPoint](../14-Connectors/claude-for-excel.md)
Claude for PowerPoint
- Skills
[Skills](https://www.claude.com/skills)
Skills
Models
- Opus
[Opus](https://www.claude.com/customers/claude-opus-4-6-anthropic.md)
Opus
- Sonnet
[Sonnet](https://www.claude.com/customers/claude-sonnet-4-6-anthropic.md)
Sonnet
- Haiku
[Haiku](https://www.claude.com/customers/claude-haiku-4-5-anthropic.md)
Haiku
Solutions
- AI agents
[AI agents](agents.md)
AI agents
- Claude Code Security
[Claude Code Security](../15-Claude-AI-Features/product-claude-security.md)
Claude Code Security
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[Code modernization](code-modernization.md)
Code modernization
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[Coding](coding.md)
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[Customer support](customer-support.md)
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[Education](education.md)
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[Financial services](finance.md)
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[Government](government.md)
Government
- Healthcare
[Healthcare](healthcare.md)
Healthcare
- Life sciences
[Life sciences](life-sciences.md)
Life sciences
- Nonprofits
[Nonprofits](nonprofits.md)
Nonprofits
Claude Platform
- Overview
[Overview](https://www.claude.com/platform/api)
Overview
- Developer docs
[Developer docs](../04-API-Reference/Other/home.md)
Developer docs
- Pricing
[Pricing](../17-Billing-Plans/pricing.md#api)
Pricing
- Marketplace
[Marketplace](https://www.claude.com/platform/marketplace)
Marketplace
- Amazon Bedrock
[Amazon Bedrock](../04-API-Reference/Other/partners-claude-on-aws.md)
Amazon Bedrock
- Google Cloud’s Vertex AI
[Google Cloud’s Vertex AI](../04-API-Reference/Other/partners-google-cloud.md)
Google Cloud’s Vertex AI
- Microsoft Foundry
[Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
Microsoft Foundry
- Regional compliance
[Regional compliance](https://www.claude.com/regional-compliance)
Regional compliance
- Console login
[Console login](https://www.claude.com/04-API-Reference/Other/platform-claude-com.md)
Console login
Resources
- Blog
[Blog](https://www.claude.com/blog)
Blog
- Claude partner network
[Claude partner network](../04-API-Reference/Other/partners.md)
Claude partner network
- Community
[Community](https://www.claude.com/community)
Community
- Connectors
[Connectors](../04-API-Reference/Other/partners-mcp.md)
Connectors
- Courses
[Courses](https://www.anthropic.com/learn)
Courses
- Customer stories
[Customer stories](customers.md)
Customer stories
- Engineering at Anthropic
[Engineering at Anthropic](https://www.anthropic.com/engineering)
Engineering at Anthropic
- Events
[Events](https://www.anthropic.com/events)
Events
- Plugins
[Plugins](../08-Plugins-Skills/claude-com-plugins.md)
Plugins
- Powered by Claude
[Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
Powered by Claude
- Service partners
[Service partners](../04-API-Reference/Other/partners-services.md)
Service partners
- Startups program
[Startups program](../15-Claude-AI-Features/programs-startups.md)
Startups program
- Tutorials
[Tutorials](https://www.claude.com/resources/tutorials)
Tutorials
- Use cases
[Use cases](https://www.claude.com/resources/use-cases)
---
## Stairwell Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/stairwell
Path: 18-Industry-UseCases/stairwell.md
# Stairwell protects companies from sophisticated cybersecurity threats with Claude
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Small
Product:
Claude Platform
Location:
North America
40,000+
characters processed in security data
Minimal prompting
required for complex security analysis
Stairwell uses Claude to analyze and summarize complex security data, helping protect companies from sophisticated cybersecurity threats, giving them the confidence to know if, when, and where malware has ever been on their systems.
With Claude, Stairwell:
- Processes security data with 40,000+ characters
- Analyzes complex security data with minimal prompt engineering
- Converts technical security findings into clear, actionable insights for teams of all experience levels
## Understanding modern cybersecurity challenges
Organizations face a new breed of cyber threats. Instead of common malware easily detected by traditional security tools, attackers create custom attacks targeting specific companies. "If you're a bank, it's worth an attacker's time to make special malware just for you," said Ben Smith, VP of Engineering at Stairwell.
This targeted approach overwhelms traditional security defenses. Security teams can collect vast amounts of data about potential threats but struggle to quickly identify and act on the most critical issues. "Our number one problem is simplifying and summarizing complex data," said Smith. Security teams need tools that can both detect sophisticated attacks and help them understand complex threats in real time.
## Why Stairwell chose Claude
Stairwell selected Claude for two key advantages: its ability to process massive amounts of security data and its natural ability to understand complex technical information without extensive guidance.
Claude's large context window allows Stairwell to analyze more data at once. "The context window is so much larger. We can literally take our API responses which were pretty big—probably 30-40,000 characters—and just paste it into Claude," said Smith.
Claude also excels at understanding technical data without requiring extensive instructions. Unlike other AI models that need detailed guidance about data structure and specific fields to extract, Claude can naturally interpret complex security data. "We didn't have to tell Claude the schema of our response. We just pasted the API call results into it and said 'Can you summarize this in English?' and it does a really good job," said Smith. This simplicity extends to how the team interacts with Claude. While other AI models required complex prompting, Claude delivers better results with simple instructions: "The best prompt for Claude was 'Can you summarize this for me?'"
## How Claude powers advanced threat detection
While Stairwell's proprietary Maleval system handles core malware detection, Claude enhances their platform's ability to process and explain security threats. At the core of their solution, Claude analyzes programs and files collected from customer systems, helping identify potentially malicious software that traditional security tools might miss.
Claude enhances Stairwell's security platform in three key ways:
1. Threat Analysis: Security analysts use Claude to analyze detailed technical reports about suspicious file behaviors, converting complex findings into clear, actionable summaries.
2. Code Intelligence: The team leverages Claude for internal code generation and codebase search. The large context window allows them to search and understand their extensive codebase more effectively.
3. Security Reporting: Claude transforms raw security data into accessible reports that help teams quickly understand and respond to threats. This capability has proven crucial in Stairwell's work protecting presidential campaigns and critical infrastructure.
This comprehensive approach allows Stairwell to deliver sophisticated security analysis that would typically require extensive expertise to interpret. The combination of Stairwell's deep security expertise and Claude's advanced summarization capabilities creates a powerful solution for modern cybersecurity challenges.
## Transforming security analysis for professionals
With Claude, Stairwell is working to democratize how security teams process and understand threat data. Traditionally, interpreting complex security information required years of specialized experience. Now, Claude helps summarize technical security data into clear insights that any security professional can understand and act on. "We used to produce a list of results that only an expert in security with 20 years of experience could understand. But anyone else would need training and time to digest," said Smith.
By making sophisticated security analysis accessible to professionals at all experience levels, Stairwell helps organizations build more capable security teams. "It's not about saving time but making the tool accessible to a wider audience," said Smith.
## Moving toward an AI-powered security future
As cybersecurity threats grow in sophistication and frequency, Stairwell stands at the forefront of next-generation defense. Protecting presidential campaigns, critical infrastructure, and major financial institutions requires a new approach to security. "The number of attacks is only going to go up and our defenses have to get faster, automated, and better," said Smith.
Looking ahead, Stairwell plans to expand Claude's capabilities across their platform, democratizing access to sophisticated security analysis. Through their partnership with Anthropic, they aim to create a future where advanced threat detection isn't limited to seasoned experts, but is accessible to all security professionals working to protect critical systems. By combining Stairwell's security expertise with Claude's AI capabilities, they're building a more secure digital future—one where organizations of all sizes can defend against sophisticated threats.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Steno Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/steno
Path: 18-Industry-UseCases/steno.md
# Steno helps attorneys find the critical insights in legal transcripts with Claude
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Small
Product:
Claude Platform
Location:
North America
1200+ law firms
using Steno services
200K context
window enabled transcript analysis
Steno uses Claude 3 Opus to streamline deposition preparation for attorneys. Claude helps lawyers quickly find relevant information across vast transcripts, saving them from manually gathering and reading thousands of pages at a time.
## Analyzing long legal transcripts
Steno provides legal support services, such as [court reporting and remote depositions](https://steno.com/), to more than 1200 law firms across the United States. These legal proceedings are captured in transcripts. Attorneys often look at previous transcripts to understand, for example, how an expert witness responds to certain types of questions or whether a witness has been inconsistent in their testimony in the past.
For firms that don’t use Steno, these transcripts are often stored on attorneys’ desktops or Google Drives. Finding a transcript requires sending an email to colleagues (“Has anyone deposed this expert witness before?”). Then, someone must scour several individual transcripts—each of which might be hundreds of pages long—for relevant information.
Steno solved this problem by offering firms centralized storage for all of their Steno transcripts. But founders Dan Anderson, Greg Hong, and Dylan Ruga saw an opportunity to go much further with generative AI.
"When we asked attorneys what other technology we could build for a better litigation experience, they frequently mentioned the time-consuming and tedious nature of reading and analyzing transcripts,” explains Co-Founder Greg Hong. “When we saw what Claude could do, building Transcript Genius was a no-brainer.”
## Legal analysis requires crucial context
Steno chose Claude 3 Opus to drive Transcript Genius, its AI-powered transcript analysis platform. Steno had explored AI solutions in the past, but at first, legal transcripts were too long for the available LLMs to handle. Once Claude’s 200K context window hit the market, the team knew they had the tools they needed to realize their product vision.
“We had a proof of concept up within a week,” says Dan Anderson, Co-Founder and Chief Technology Officer at Steno, noting that they were able to build everything needed with one and a half engineers on the project.
## A solution attorneys can trust
With Transcript Genius, attorneys can easily search, analyze, and interrogate their firm’s entire repository of transcripts.
“I’m litigating a legal malpractice case right now, and I asked the model to find all evidence of legal malpractice in a particular transcript,” says Dylan Ruga, President and Chief Legal Officer at Steno. “The model was able to understand four things you need to prove legal malpractice and find specific evidence relevant to those four things, which is super impressive, because there was nothing in the transcript itself that talked about the elements of proving a legal malpractice case.”
In the legal world, attorneys need to trust in a system before they can rely on it, and the legal world has been rightfully skeptical of many players in the generative AI space. “We’ve heard horror stories of other models citing cases that don’t actually exist. We want to build trust with our customers, and working with a high-integrity model like Claude helps preserve that trust,” Dan says.
Steno used prompt engineering to ensure that Transcript Genius gives accurate results and provides a hyperlink to the exact location it’s citing within a transcript. This is especially useful to legal professionals, as formatting is inconsistent across different types of transcripts. By giving Claude plenty of guidance on how different transcripts were formatted, Steno was able to achieve the level of accuracy that attorneys demand.
## Exposing attorneys to the power of AI
Transcript Genius streamlines a previously time-consuming, error-prone workflow. Historically, attorneys have been limited by their own capacity to find and read transcripts. Thanks to Claude and the Steno engineering team, attorneys can bypass searching and analysis and focus their attention on building the strongest case possible.
“Most attorneys aren’t following the latest advancements in the AI world,” Dan adds. “For a lot of them, this is their first time being exposed to a model of Claude’s caliber. And it’s kind of mind-blowing for them.”
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Stripe Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/stripe
Path: 18-Industry-UseCases/stripe.md
# Stripe deploys Claude Code to 1,370 engineers with zero-configuration enterprise rollout
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Software
Company size:
Large
Product:
Claude Code
Location:
North America
1,370 engineers using Claude Code
enabled company-wide
10,000 lines of code migrated in 4 days
A Scala-to-Java migration using Claude models that would have taken an estimated 10 engineering weeks by hand
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
How enterprises are building AI agents in 2026
New research from 500+ technical leaders reveals how enterprises are deploying AI agents—and why 80% already report measurable ROI.
[Read more](https://claude.com/resources/articles/how-enterprises-are-building-ai-agents-in-2026)
[**Stripe**](https://stripe.com) builds financial infrastructure for the internet, powering payments for millions of businesses worldwide. The company's developer infrastructure team ensures that Stripe engineers have the most productive experience of their careers through tooling and platform capabilities.
## With Claude, Stripe:
- Deployed Claude Code to 1,370 engineers with a zero-configuration setup that works immediately on every developer's machine
- Migrated 10,000 lines of Scala to Java in four days, a project estimated at ten engineering weeks without AI assistance
- Collaborated with Anthropic to produce a signed enterprise binary, solving security concerns that had initially blocked deployment
- Created an education program that reframed AI assistants as capable new engineers who need context, not replacements who work autonomously
- Built a foundation for AI-powered agents focused on maintaining Stripe's 5.5 nines of reliability
## The challenge
Stripe needed a CLI-native coding assistant that met [enterprise security requirements](../17-Billing-Plans/pricing-enterprise.md). For Stripe's developer infrastructure team, led by Scott MacVicar, the challenge wasn't choosing a single winner; it was enabling engineers to find the tools that fit their individual workflows while maintaining enterprise-grade security.
"Things are rapidly evolving here," said MacVicar, who runs Stripe's developer infrastructure group. "We're really just going broad and haven't started doing any consolidation." The team enabled six different coding assistants, recognizing that different engineering personas gravitate toward different interaction models. Infrastructure engineers prefer command-line tools. Product engineers want in-editor experiences. Forcing everyone into one tool would mean leaving productivity on the table.
But breadth created its own problems. Enterprise security requirements meant Stripe couldn't simply let engineers install whatever they wanted. Supply chain attacks are a real concern, and random JavaScript packages on corporate laptops posed unacceptable risk.
## Claude Code enables zero-friction adoption
The path to deployment required collaboration. MacVicar worked directly with Anthropic to produce an enterprise binary version of Claude Code, a process that took two to three months of testing and iteration. The result was a signed binary that could be deployed safely across the organization, bypassing the npm dependency chain that had posed security concerns.
## Treating AI assistants like capable new engineers
"We came up with our internal distribution mechanism," MacVicar explained. "It's pre-installed on everyone's laptop. It's pre-installed on everyone's development box. It's pre-configured with the rules, the tokens, the authentication. It just works out of the box so no one has to go make an account or read all the configurations."
This philosophy extends to all of Stripe's developer tooling: engineers shouldn't spend time reading manuals or figuring out ideal configurations. The infrastructure team handles that complexity so developers can focus on building. Claude Code found its niche among developers who wanted a capable assistant that fit into their existing command-line workflows without requiring them to switch editors.
The biggest challenge hasn't been technical—it's been educational. Engineers initially approached AI assistants with unrealistic expectations, treating them as replacements rather than collaborators.
"People think it is a replacement for themselves and then don't quite give it the right amount of context," MacVicar said. The team developed a mental model that resonated: think of AI as a “new, capable engineer that knows all the programming languages but lacks business context, doesn't understand your codebase, and doesn't know the Stripe way of doing things."
This framing changed how engineers prompted their AI assistants. Instead of expecting magic, they learned to provide context: point to documentation, show example code, explain architectural patterns. The team reinforced this through engineering all-hands presentations, dedicated training sessions, and strategically placed "hint buttons" throughout internal tools. Local examples proved more effective than centralized training. Teams that discovered effective prompts for their specific codebases shared those patterns within their groups, creating organic knowledge transfer. For MacVicar's team, this education work is as important as the tooling itself. This approach to onboarding, treating AI as a collaborator that needs context rather than a replacement, reflects how Stripe and Anthropic see the future of AI-assisted development.
## The results: Building towards AI agents for reliability
Engineers report higher satisfaction with their tooling. While the team hasn't isolated metrics attributable to any single AI assistant, the signals are positive across the board. One concrete example: a team used Claude models to migrate 10,000 lines of Scala to Java in four days, a project estimated at ten engineering weeks by hand. The migration enabled a newer version of the JDK, enabling performance improvements that had been stuck behind the manual effort required. "Sentiment's up,” MacVicar said. "People like it. The vibes are good."
The real ambition lies ahead. Stripe maintains 5.5 nines of reliability, and MacVicar sees AI agents as the path to even higher standards. "If we rely on a human doing something, those are measured in minutes. If we have an agent doing it, we can measure that in seconds."
The team is exploring Claude's agent SDK to build specialized tools focused on incident detection and resolution. In a business where downtime directly impacts customers' revenue, shaving minutes off response times translates to real value.
MacVicar frames the opportunity in four quadrants: humans only, humans with agents, agents with humans, and agents only. "We're pushing things into humans with agents and agents with humans," he said. "The desire is to get to that top quadrant of agents only."
For now, Stripe continues learning what works across its suite of AI tools. The investment in broad enablement, secure deployment, and developer education has created a foundation for whatever comes next in this fast-moving space.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## StubHub Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/stubhub
Path: 18-Industry-UseCases/stubhub.md
# StubHub transforms live event ticketing with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Large
Product:
Claude Platform
Location:
North America
20 minutes
to near-instant response for customer wait times
30% cost
reduction in customer service operations
StubHub, the world's leading marketplace for live events, uses Claude to transform customer experiences by delivering instant, accurate support that resolves complex ticketing issues in seconds—improving satisfaction scores while optimizing operational efficiency.
Key results with Claude:
- Customer wait times dropped from over 20 minutes to near-instant responses
- Optimized customer service operations to decrease costs by over 30% while improving response quality
- Claude consistently outperformed other AI models in resolution rate and customer satisfaction
## Meeting the demands of time-sensitive ticketing
StubHub is the world's leading destination for live events—if you've ever searched for a ticket to a concert, game, or show anywhere in the world, chances are you've landed on StubHub.
"We are redefining what it means to be a ticketing platform. What sets us apart is our ability to use technology to turn complex customer journeys into simple, delightful experiences," said Timothy Addison, Engineering Org Chief of Staff at StubHub.
Serving millions of fans meant confronting a unique operational challenge: customer support at scale. Unlike traditional e-commerce, ticketing operates on unforgiving deadlines. When customers contact support, they're often just hours or minutes away from their event, where every delayed response could mean a missed concert or ruined special occasion.
Traditional support models couldn't meet these demands. StubHub needed to maintain exceptional service quality while dramatically reducing response times—all while handling increasingly complex issues around order tracking, ticket access, and last-minute policy questions.
## Selecting Claude through data-driven testing
StubHub's decision to build with Claude came from data-driven results. The team conducted rigorous A/B testing with multiple AI models, measuring performance across key metrics.
"The decision to choose Claude was entirely data-driven. We tested multiple model providers side by side, and Claude consistently delivered the best results for case resolution rates and customer satisfaction scores," Addison explained.
What set Claude apart was its ability to understand nuanced customer intent and retrieve relevant internal policies and context in real time. "We needed an AI model that could understand complex customer requests, pull the right information from our internal systems instantly, and deliver resolutions that match our human agents' quality," said Addison.
## How Claude powers instant ticket support
Claude connects to StubHub's internal systems through a RAG (Retrieval-Augmented Generation) pipeline, pulling real-time knowledge base data, customer details, and order context for comprehensive support. StubHub’s AI virtual assistant handles an increasing share of customer issues end-to-end—from tracking orders and retrieving event information to assisting with ticket access and resolving policy questions, supporting customers in any language around the clock.
"Our chatbot helps customers track orders, get event updates, and access tickets before events. These tasks previously took 20 minutes and required multiple calls," Addison shared. The transformation happened quickly—StubHub launched their first use case within six weeks, demonstrating effective collaboration with Anthropic.
"It evolved into a continuous improvement loop—constantly refining, expanding, and optimizing the experience," Addison noted. "The Anthropic team's support, expertise, and responsiveness helped us move quickly and confidently."
## Transforming cost centers into strategic advantages
Claude's impact on StubHub's operations has been profound. Claude works alongside human agents to provide fast, accurate, and policy-compliant support at scale—24/7 in any language.
"Claude has fundamentally changed how we view customer service. It's now becoming a core part of our product experience that enhances customer satisfaction," Addison explained. "Claude handles the full customer journey for routine cases, from inquiry to resolution. This goes beyond automation to streamline our entire support ecosystem."
While customer support is StubHub's primary use case, the company is expanding Claude's impact company-wide. Their engineering team is trialing Claude Code to help developers write, edit, and fix code—demonstrating StubHub's dual AI approach that increases employee productivity while transforming customer experiences.
## Building the future of intelligent event experiences
StubHub envisions AI transforming how fans discover and experience live events. Their roadmap includes intuitive search that understands user intent, AI-powered event discovery, dynamic pricing tools, and intelligent buying assistants.
"We see our collaboration with Anthropic expanding across our entire business," Addison shared. "We're excited about the potential and enjoy working with the Anthropic team. This is just the beginning."
As live events bring people together worldwide, StubHub ensures the technology connecting fans to experiences is as seamless and delightful as the events themselves. With Claude foundational to their AI strategy, they're redefining ticketing platforms in the digital age.
## Related stories
### Audience Strategies expands the electronic music industry's policy influence with Claude
### Orange localizes manga at an unprecedented scale with Claude
### WRTN pioneers AI entertainment and storytelling across Asia with Claude
### Lex streamlines the writing process with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## StudyFetch Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/studyfetch
Path: 18-Industry-UseCases/studyfetch.md
# StudyFetch powers AI-driven personalized learning for millions of students with Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Location:
North America
240 day streak
maintained by students on learning platform
20+ languages
supported for global learning access
StudyFetch uses Claude to transform educational content into personalized learning experiences, helping students master complex subjects through their AI tutor Spark.E, which can analyze lectures, generate study materials, and provide 24/7 tutoring support in over 20 languages.
With Claude, StudyFetch achieved:
- Significant improvement in response quality, shown through higher user satisfaction ratings after upgrading to Claude Haiku
- 20+ language support enabling global learning
- Processing and analysis of thousands of lectures and course materials daily
- Rapid implementation of new Claude features, typically within 48 hours of release
- Scale to serve millions of students globally
## Breaking down barriers to effective learning
Today's college students face an increasingly complex balancing act between academics and other commitments. "When you're in high school and middle school, your entire life is school," said Esan Durrani, CEO and co-founder of StudyFetch. "In college, you start exploring internships and jobs—other things get introduced into your life."
Traditional study methods, built around lengthy lectures and dense course materials, leave students struggling to find help when they need it most. "When it's 3:00 in the morning your professor isn't going to respond, you need help," explained Durrani. "That's when having an AI tutor by your side—to answer any question—becomes critical."
StudyFetch recognized that solving this challenge required more than just another chatbot or study tool. "We're not just building a generator that solves one problem in three seconds," said Durrani. "We're creating a platform where students spend hours actually learning and understanding the material." Their solution: a comprehensive learning platform that transforms educational content into digestible, interactive formats while providing instant, personalized support.
## Choosing Claude for intelligence and natural interaction
StudyFetch chose to build their platform with Claude from the start. The choice centered on Claude's uniquely natural communication style and ability to handle large amounts of educational content. "We saw immediately that Claude sounded much more human than other AI models," said Durrani. "When you're creating an AI tutor, students need to feel comfortable engaging with it. Our tutor, Spark.E, needs to sound friendly and natural—not like a robot."
StudyFetch's commitment to Claude has been validated by continuous improvements in the model's capabilities. The team saw a significant increase in user satisfaction after upgrading to Claude 3 Haiku, and even more dramatic improvements with Claude 3.5 Sonnet. "When we tested Claude 3.5 Sonnet, it was immediately clear—this was the most accurate model we'd ever seen," said Durrani. The company's agile approach to innovation, implementing new Claude releases within 48 hours, has helped them maintain their competitive edge in AI-powered education.
## How StudyFetch leverages Claude to transform learning
StudyFetch built a comprehensive learning platform powered by Claude that supports multiple learning modalities:
Content Processing:
- Analyzes and summarizes lectures, textbooks, and course materials
- Generates comprehensive study guides and notes
- Creates personalized practice tests based on course content
Interactive Learning:
- Powers Spark.E, their AI tutor, providing 24/7 learning support
- Enables natural-language questions about course material
- Offers tailored explanations to individual learning styles
Study Tools:
- Generates spaced-repetition flashcards for optimal retention
- Creates practice questions with detailed explanations
- Provides real-time feedback on student responses
## Delivering measurable impact for students and institutions
StudyFetch's Claude-powered platform has transformed learning outcomes for students and educators globally. Their implementation of spaced repetition and interactive learning has driven remarkable user engagement, with some students maintaining study streaks of over 240 days. "Our goal isn't just engagement, it's actual learning," said Esan Durrani, CEO and co-founder of StudyFetch. "Students spend hours on our platform because they're truly mastering the material."
The platform impacts individual classrooms and entire institutions. Teachers can track student progress, assign targeted study materials, and receive AI-powered analytics on class performance. "Teachers have embraced StudyFetch beyond our expectations," said Durrani. "They're asking for more ways to integrate AI-powered feedback and analytics into their teaching."
StudyFetch offers academic institutions enterprise-grade security and compliance, with private cloud servers for each institution. This enterprise focus has attracted significant interest, with tens of thousands of teachers waitlisted for the upcoming educator platform. The impact extends globally—StudyFetch supports learning in over 20 languages, reaching far beyond the US. "Our global expansion happened organically," noted Durrani. "When we saw thousands of requests for multiple language support, we knew we had to serve these students."
## Looking forward to revolutionizing education with AI
StudyFetch sees AI as more than an educational tool—it's a fundamental skill for the future workforce. "Today's students need to master AI just like previous generations learned word processing," said Durrani. "When we demonstrate this to institutions, we remind them how teaching students to use Microsoft Word or Google Docs became essential. AI is that next essential skill."
Looking ahead, StudyFetch is expanding their research initiatives through collaborations with institutions like Emory University, who are piloting the software to quantify and validate AI's impact on learning outcomes. Their partnership with Anthropic enables them to create what they call "the golden demo"—a vision of AI-enhanced education that consistently impresses educators. "When professors see our platform, they tell us it's a breath of fresh air," said Durrani. "They immediately understand how AI can transform education." As AI becomes increasingly central to both education and careers, StudyFetch is working to ensure that every student has the tools they need to succeed in an AI-powered future.
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Super Teacher Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/super-teacher
Path: 18-Industry-UseCases/super-teacher.md
# Super Teacher offers elementary schools a personalized AI Tutor with Claude
[Try Claude](https://claude.ai)
Industry:
Education
Company size:
Small
Product:
Claude Platform
Location:
North America
2x more productive
engineering and content teams with Claude
80% automation
of initial development work for components
Super Teacher, a rapidly growing AI tutoring platform for elementary schools, uses Claude to power their platform development and educational content creation, enabling teachers to provide personalized instruction in classrooms and unlimited private tutoring at home for young students across the US.
With Claude, Super Teacher:
- Makes engineering and content teams 2x more productive
- Automates 80% of initial development work for software components
- Reduces development time from weeks to hours for many of their projects
- Creates and maintains over 1,000 lessons across dozens of subjects from pre-K to 5th grade
## Meeting the challenges of AI-powered education
"Creating an AI tutor requires two key components: building a platform for automated instruction at scale, and developing educational content for that platform," said Tim Novikoff, founder of Super Teacher. To meet their safety bar, their team needed to ensure that no code or content reached children without explicit human review and approval. The team needed a solution to rapidly produce engaging lessons and interactive games while maintaining these standards.
## Choosing Claude for safety and performance
Super Teacher evaluated AI models from Google Research, Meta, OpenAI, and others through regular internal hackathons. Novikoff said, "According to our engineers, Claude consistently outperformed other models. With Anthropic's strong reputation for AI safety and focus on delivering real value over hype, we decided to go all-in with them." This emphasis on safety and performance was crucial for Super Teacher's work with young students, where reliability and trust are paramount. The team was also impressed by how quickly they could implement Claude, with Novikoff noting that "getting started with Claude took us less than a day."
## How Claude transforms educational development
"Claude lets our engineers focus on high-level development, while our content creators can concentrate on the most fulfilling aspects of their jobs rather than routine tasks," said Novikoff. "This frees our content creators—former elementary school teachers—to enhance AI-generated content with vibrant graphics, music, sound effects, and age-appropriate humor, which is the type of work they love to do."
Super Teacher uses Claude in two distinct ways. For software development, Claude generates initial code for educational games and interactive components, which undergoes human engineer review before deployment. For content creation, Claude provides first drafts of lessons that experienced teachers transform into engaging learning experiences. Novikoff emphasized their commitment to quality and safety by saying, "No code goes into production without explicit human review and approval."
## Delivering measurable impact for schools
The impact on development speed has transformed how Super Teacher builds educational tools. In one memorable example, an engineer needed to create a spelling game similar to one he had previously built years ago. Novikoff said, "Instead of spending weeks coding from scratch, the engineer described what he needed to Claude. Within hours, the game was 80% complete. This kind of acceleration allows us to focus on enhancing the educational experience rather than on the basic implementation."
The efficiency gains extend beyond individual projects. Super Teacher has created and maintains over 1,000 lessons across their platform while adhering to strict safety standards. "We take no risks with children, or their data and privacy," said Novikoff. "Claude helps make our engineering team and lesson creators more productive without compromising our commitment to safety and quality."
## Building the future of AI-enhanced education
"Our goal with AI is the same as our goal with everything: serving children with high quality private tutoring at home, and differentiated instruction in the classroom," said Novikoff. "AI is simply a tool to help us achieve this mission." While other companies sometimes chase hype, haphazardly incorporating AI in ways that backfire when it comes to how children are served, Super Teacher remains focused on using Claude to create real educational value.
The company is now collaborating with Anthropic to transform how AI serves education. Novikoff concludes, "We're looking forward to working with Anthropic to build an AI tutor that will fulfill the true promise of this technology—not just generating headlines, but delivering meaningful educational experiences that help every child succeed."
## Related stories
### MagicSchool on building a safety layer for millions of student conversations
### How Syracuse University deployed Claude to every student, faculty member, and staff
### Why Syracuse University gave Claude to 30,000 students, faculty, and staff
### RileyBot creates safe AI learning experiences for students with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Supermetrics: manage ad campaigns in a Claude conversation | Claude by Anthropic
Source: https://www.claude.com/customers/supermetrics
Path: 18-Industry-UseCases/supermetrics.md
# Supermetrics lets marketers manage ad campaigns from a conversation with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
Europe
250% average month-over-month growth in active users
since Supermetrics' Claude connector launched in February
10-hour reports done in 20 minutes
when agency customer Layer runs client reporting through the connector
Answering a marketing question once meant exporting data from a half-dozen platforms and rebuilding the report by hand. Now a marketer can ask Claude why a campaign underperformed and get an answer pulled live from their ad and analytics platforms. With approval, Claude can then pause or adjust the campaign in the same conversation. [Supermetrics](https://supermetrics.com/) builds the infrastructure behind that answer, for more than 200,000 businesses.
## With Claude, Supermetrics:
- Grew active users of its Claude connector 250% month over month on average since its February launch
- Turned one agency customer's 10-hour client reports into 20-minute tasks through the connector
- Recorded zero hallucinations in that agency's multi-week validation of live marketing data
- Runs campaign creation and edits across Google Ads, Meta, Microsoft Advertising, TikTok, Linkedin and Snapchat with human approval before anything goes live
- Serves normalized data from hundreds of marketing sources, with source and timestamp attached to every figure
- Uses Claude company-wide, with Claude Code as the engineering default and Cowork for internal workflows, reporting, and research
## The challenge
## The questions dashboards can't answer
Supermetrics customers had no shortage of dashboards. "Dashboards are fixed: they answer the questions their designer anticipated, and nothing else," said Mikael Thuneberg, Founder and co-CEO of Supermetrics. Anything a dashboard didn't anticipate meant waiting on a technical colleague, or doing the export-and-reconcile work by hand. Layer, a 25-person Norwegian agency and Supermetrics customer, quoted a client 10 hours of billable work for one report that pulled from five different sources. AI assistants could have closed that gap for Layer, but a wrong number in a client report is expensive: someone spends real budget on it. That risk kept many agency teams from trusting AI with client-facing work.
## The solution
## Matching how marketers work
Because of that risk, Supermetrics put accuracy and consistency first in every round of model testing. The company shipped its MCP server across the major AI assistants, and it invested most heavily in Claude, where the experience matched how marketers work. Claude Cowork renders charts inline in conversation, so a marketer can read a report instead of parsing raw numbers, and Claude’s connector marketplace was far enough along for the team to build on with confidence. Supermetrics accesses Claude Sonnet 5 and Opus 5 through Google Cloud’s Agent Platform, and holds zero-retention agreements with its model and cloud providers.
The company held itself to the same standard first, testing Claude on its hardest internal problems. The hardest of those was its own monolith, years of accumulated code for realtime data crunching. "We can now use Claude against a very custom monolith with a fair amount of accuracy,” explained Duleepa Wijayawardhana, Supermetrics’ CTO. “Claude reasons over a sprawling code base where a small change in one part might have unexpected effects elsewhere."This is good for our customers and the sanity of our product team."
For the engineering team, Claude is also the first call during an incident, combing metadata and logs to find what broke and where. Elsewhere in the company, teams use Cowork for reporting and research. "If we're asking marketers to trust AI with their decisions, we have to prove we trust it with ours first," said Duleepa.
## From answers to actions, with a human in the loop
For customers, a marketer asks a question, Claude calls the relevant Supermetrics tools, and the server returns normalized data with a source, timestamp, and transformation logic. Claude reasons over the answers and recommends what to do next. "Combine our understanding of marketing with our clean data, and Claude went from being a passable marketing intern to a full-blown marketing data assistant," noted Mikael.
Where most data platforms stop at reading campaign data, Supermetrics also built write actions. Marketers can now create and edit campaigns on Google Ads, Meta, Microsoft Advertising, TikTok, Linkedin and Snapchat by having a conversation with Claude.
Importantly, the guardrails were designed up front rather than patched in after testing. "The system should never take an action that could surprise the user," Mikael added. "Campaigns get created in a paused state, not live, so nothing goes to market without a human actively choosing." Customers can set approval levels per account, and an approval page lays out each change rules for stakeholders to approve or reject.
## The outcome
## 250% growth month-over-month
Since its February launch, Supermetrics' Claude connector has averaged 250% month-over-month growth in active users. "Our Claude product has gained popularity faster than anything we've launched before," noted Mikael.
Before rolling the integration out to clients, Layer's Morten Kleven, a digital marketing strategist, spent weeks validating Claude's output. "When using AI for client reporting, trust is everything," said Kleven. "I have not found a single hallucination or incorrect data point." With that confidence, client reports that took 10 hours of manual spreadsheet work now take 20 minutes, and 17 of those minutes go into dropping the finished data into the client's Google Sheet. Annual media plans, once too time-consuming to build thoroughly, are now standard practice: Claude pulls historical cross-channel results directly into Layer's templates.
Supermetrics sees the same shift across its customer base: daily pacing checks arrive in Slack instead of marketing or data teams facing a monthly scramble, and anomaly alerts catch a click-through drop before a client asks. Teams that optimized weekly now optimize daily, freeing time for strategy and creative work. Solo marketers and small teams, who never had a data specialist to turn to, get the same capabilities as everyone else. Retention and expansion have followed, and customers now consistently ask Supermetrics how and where else they can take advantage of these capabilities.
Their recent product release Supermetrics Studio turns the same analysis into something clients can share and edit. Next, their customers will also have the ability to monitor performance across every channel, form recommendations, and act within guardrails that the marketer sets, rather than Claude waiting to be asked. "That's the expansion from insight to action we've been building toward," Mikael explained.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
### How Rocket Money built its personal finance agent with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Syracuse University Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/syracuse-university
Path: 18-Industry-UseCases/syracuse-university.md
# Why Syracuse University gave Claude to 30,000 students, faculty, and staff
[Try Claude](https://claude.ai)
Education
Trusted, responsible AI tools for students and educators, from personalized learning to research assistance.
[Read more](education.md)
Over the past two years, Jeff Rubin, Senior Vice President and Chief Digital Officer at Syracuse University, has led a rollout of Claude to every student, faculty member, and staff member at the university. Syracuse is now launching a new way for students to search for classes. Instead of keyword searches, students can ask questions in natural language and get answers that support and align with the pursuit of their career goals. The system runs on Claude Opus and queries millions of rows of enterprise data in real time.
We talked to Rubin about the class search launch, what he's learned from redesigning how professors teach, and why he's optimistic about AI in education.
## You've been teaching at Syracuse for 30 years. How did you end up leading AI adoption for the whole university?
**Jeff Rubin:** About five years ago, I started working with the chancellor on a digital transformation strategy. Then, two years ago, I was appointed the university’s inaugural Chief Digital Officer. In this role, I oversee enterprise security, applications, academic computing, research computing, and the newest area: data and AI. As we started building out that strategy, it was clear that AI was central to every one of our endeavors. I'm not sure there's anything we plan to do where AI doesn't play a role in some way.
I said early on: we're not just going to adopt AI. We're going to equip our people to use AI effectively. That meant giving everyone access to this tool. Just like we do with Microsoft Office or any other operating system.
## Why did you choose Claude and Anthropic?
**Rubin:** What stood out about Anthropic was, first, the quality of the models. But perhaps more importantly, it was mission alignment with higher education. When you look at who Anthropic is, the high ethical standard, the safety, the values—those align with what we want to do. We understand you're a corporation, but the way you've gone about it to date is impressive and distinguishes you in the marketplace.
From the beginning, Anthropic looked at us as a partner, not a customer. That was a big deal, because we believe Syracuse is on the leading edge of implementing AI, and we wanted somebody who would listen to us and align their offerings with our evolving needs.
And they have. My team told Anthropic we needed help with Claude Code quotas at an enterprise scale. There wasn't a way to set individual spending limits. Within a week, we were in a beta program. And we implemented it immediately. That's the difference between being viewed as a partner, not a customer.
## What's the biggest thing you're trying to do with Claude?
**Rubin:** Fundamentally change pedagogy. The way teachers teach and the way students learn haven’t changed in over a hundred years. Teachers go into the classroom and lecture. Students take notes, maybe on a computer instead of by hand, but it’s still largely the same classroom experience than when I was a student. Then there's an assessment: projects, reports, exams. That really hasn't been challenged.
I teach a class with a couple hundred students. Whether there's 200 or 15, the problem is always reaching every student, where they are. Some students believe the content is moving too fast, some too slow. This project was too easy; this homework was too hard. You can't individualize it. But AI is going to let you do that.
So what I'm trying to do is have professors lecture, then put out a case study challenge based on the material. As students respond, Claude assesses where each one is and gives tailored feedback. All of that feeds back into learning analytics, so the professor has a real picture of where students stand. And it changes every class. A student might struggle with one topic and excel at the next. That's the beauty of it.
## How's that going in practice?
**Rubin:** Let me tell you about a challenge I had and how Claude helped me identify a solution. I created a Claude-based practice exam for my class: 20 multiple-choice questions. I was excited about it. Then I looked at the data and the results were actually bad. Using the AI-generated practice exam was barely moving the needle on scores. Maybe a point above average.
So I went back to some experts at our School of Education, and they basically told me I wasn't doing it right. Multiple choice wasn't testing recall. Students were just clicking through answers without really engaging with the material.
So I changed it. I used Claude to redesign the practice exam so students get a term and have to type in a definition. Based on actual words that I said during class, Claude grades their response, tells them what they got right, and where they could be stronger. I just gave the real exam and scored it. Exam scores were 12 points higher than they've ever been. And I've been teaching this class for a long, long time.
The problem wasn't the tool. It was how I was using it. And that's what I mean by changing pedagogy: we have to change how we teach, not just hand our community a new tool.
## You're also about to launch a new class search tool powered by Claude. What problem does that solve?
**Rubin:** The way students search for classes today is broken. It's keyword-based. If you type "AI," you get painting classes because the letters A-I are in the word. There's no way for a student to say, "I've taken these classes, and I have this internship, what's next?" That just wasn't possible in our current environment.
This week, we launched a system called Clementine that uses Claude Opus 4.6 to query our enterprise data in real time through custom MCPs. Students ask a question in natural language and get an answer that's specific to their situation. It's sitting on top of millions of rows of data.
At the end of the day, we're concerned about career outcomes. This helps ensure they're taking the right classes aligned to the careers they want to pursue. It gives you information tailored to the individual, not just a list of course numbers with no context and no "why."
## A lot of educators are worried AI is going to harm learning and education. You clearly don't share that view.
**Rubin:** I just got off the phone with somebody at a pretty big institution and they are trying to determine whether to adopt AI at all. And I talked to a senior graduating from another university, a computer science student, who told me his school won't embrace it. And I think: what are they doing to him? What's he going to do when he graduates?
We can all look at the clickbait of people who are doom and gloom. Or we can talk to psychologists, education PhDs, and people who've studied cognitive behavior. When we started talking to that community, we realized there is a real opportunity here. AI is part of our ecosystem now. We have to learn to work with it.
That doesn't mean there aren't risks. There are real concerns, and we need guidelines and guardrails. But as an educational institution, we can either ignore it, which is what a lot of institutions are doing, or we can prepare our students to be successful within this new environment and teach our faculty to use it effectively. Because AI is going to be a life skill. Not just a career skill. A life skill.
## A lot of people in education are concerned about AI being used for cheating. How do you address that argument?
**Rubin:** If you just give a written assignment, "write me a paper on this aspect of World War II," you are begging for people to use AI to answer it. I don't mean that as a criticism. We have to show faculty how to change assessment in the age of AI. That's where our educational series comes in, and I've done it in my own classes. It works.
We also created Communities of Practice: open forums where any faculty or staff can come talk about cheating, mental health, sustainability, or whatever concerns them about AI. We have psychologists, education researchers, and technologists. Their charge is to help us create guidance and inform the community.
One of our biggest detractors, someone who was genuinely worried that this would ruin education, recently sent us a note saying she's excited about the future. I think it's because she was heard. She realized this is as much about educating her as it is about educating the students. People are so focused on the students, they're forgetting: we've got to educate the educators.
Cheating is not new. It's been around as long as education. I don't think we should teach to the group that wants to cheat. We should teach to the students who want to learn. And for those students, AI means they can learn even more, faster. One of our budget planning officers told my team that what used to take him hours, he now does in minutes with Claude. My colleague asked him if he had gone home early. He said no. He got more work done.
## What's next for Syracuse?
**Rubin:** Claude Code is the number one request we get from our community every single day. We just turned it on for our IT staff as a pilot, and the uptake has been immediate. We're working with Anthropic on a consumption-based licensing model so the entire university can use whatever Anthropic releases, without having to renegotiate each time something new comes out.
And it's not just developers using it. One of our classroom development people, who doesn't know Python, shut his conference room door and started a Claude Code session to prototype control system software. It had been one week since we turned it on. That's the kind of thing that makes you think: ‘Okay, this is real.’
When I grew up in the late '70s and '80s, I had an encyclopedia. That was it. That was the boundary of what you could know about an aardvark or anything else. Then you got Google, Wikipedia, and now AI. In my household, my boys are 20 and 18, and I don't allow the words "I don't know" anymore. There's no reason not to know. You have access to so much more than any previous generation ever had, and I think that's an incredible thing.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Syracuse University Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/syracuse
Path: 18-Industry-UseCases/syracuse.md
# How Syracuse University deployed Claude to every student, faculty member, and staff
[Try Claude](https://claude.ai)
Industry:
EducationBeneficial Deployments
Company size:
Large
Product:
Claude Enterprise
Location:
North America
394% growth in student daily active users
and 214% growth in staff month over month
Donor queries reduced from two weeks to minutes
through Claude-powered search across institutional data
[Syracuse University](https://www.syracuse.edu/), a private research university in New York with more than 20,000 students, has provided every student, faculty member, and staff member with access to Claude as part of a university-wide digital transformation. At a time when many institutions are still debating whether to adopt AI at all, Syracuse moved past the adoption debate and into implementation: how to change the way professors teach and assess, how to bring skeptical faculty along, and how to connect Claude to the university's own data. The latest result is Clementine, an AI-powered course search that queries millions of rows of institutional data in real time.
## With Claude, Syracuse University achieved:
- 80-90% weekly active usage rate among licensed users, with the majority of conversations including file uploads rather than text-only prompts
- 394% growth in student peak daily active users and 214% growth in staff from October through April, with steady increases across all categories
- Donor query turnaround reduced from two weeks to instant results, giving advancement staff immediate access to filtered, personalized reports
- 123 of 139 university leadership team members actively using Claude, signaling top-down institutional commitment
- Class selection transformed from keyword search to natural language queries through Clementine, a new tool built on Claude Opus 4.6
- Data preparation time for AI projects cut from three months to six weeks between first and second implementations
- Claude Code adopted by non-technical staff within one week of pilot launch
## The challenge
## Changing how a university teaches and operates
Jeff Rubin, Senior Vice President and Chief Digital Officer, has taught at Syracuse for 30 years. The classroom model he wants to change has been in place, largely unchanged, for over a century: a professor lectures, students take notes, and assessments measure what students have learned. "Whether there are 200 students or 15 students, the problem is always reaching every student, where they are," Rubin said. "Some students believe the content is moving too fast, some too slow. You can't individualize it."
The rollout took two forms, each with its own challenge: on the adoption side, convincing faculty that AI belonged in the classroom. On the data side, preparing decades of institutional information so Claude could actually work with it.
In October 2025, Syracuse gave every student, faculty member, and staff member a Claude license and focused on training, governance, and the integration of AI into the classroom. At the same time, the data and AI team began building custom applications using Claude's models, connecting them to institutional data to support advising, fundraising, and operations. "AI is now at the center of our digital transformation," Rubin said. "I'm not sure there's anything we plan to do where AI doesn't play a role."
Q&A with Syracuse's Chief Digital Officer
Why Syracuse University gave Claude to 30,000 students, faculty, and staff
[Read more](syracuse-university.md)
## The solution
## Selecting Claude for ethics and safety
Syracuse evaluated multiple AI providers for more than a year before choosing Claude, and model quality was only part of the decision. "The ethical side, the safety, the values, those align with what we want to do within higher ed," Rubin said. "From the beginning, Anthropic looked at us as a partner, not a standard vendor relationship."
Andrew Joncas, the university's Assistant Vice President of Enterprise Data and AI, cited Anthropic's open publication of the MCP standard and its willingness to share unflattering test results as evidence of that alignment. When the team raised a need for enterprise-scale Claude Code quotas, Anthropic responded within a week with a beta program. "It's one thing to be heard and written down on a piece of paper," Joncas said, "and another where someone comes back and actually gives you a solution."
## Making the university-wide rollout work
Once every student and faculty member had access to a Claude license, the question on the adoption side became how to make sure it was used well. Rubin started in his own classroom. He built a practice exam with multiple-choice questions, but students who used it scored only marginally above average. When he consulted experts at the School of Education, they told him multiple choice wasn't testing recall. Students were clicking through answers without engaging with the material.
So he redesigned the assessment. Similar to a flash card, students now receive a term and type in an answer. Claude grades their response and identifies where they could be stronger, based on actual words Rubin has used in class. Exam scores jumped 12 points, the highest first-exam results in his 15+ years of teaching the course. "It wasn't the tool," Rubin said. "It was how I was using it."
To bring the broader faculty along, the university launched voluntary AI workshops that now regularly draw 200 to 500 participants per session. They also created Communities of Practice: open forums where faculty and staff discuss concerns ranging from academic integrity to mental health. One faculty member who initially described AI as "ruining education" recently sent a note saying she was excited about the future. "I think it's because she was heard," Rubin said. "People are so focused on the students, they're forgetting: we've got to educate the educators."
## Connecting Claude to institutional data
The second challenge was technical. The university's digital transformation touches everything from donor relations to class search to campus security. To support that, Syracuse’s data and AI team built an agentic platform for higher education, where the user might be a faculty member, a staff member, or a student on the same day. The platform runs on Opus 4.6, which the team found reliable across complex workflows requiring more than ten sequential steps. Claude orchestrates specialized agents that run Data Analysis Expressions (DAX) queries against Microsoft Fabric or retrieve data through custom MCP connections."
The most visible product of this work is Clementine, a natural language class search tool that launched this semester. The old system was keyword-based: a student typing "AI" would get painting classes because the letters appear in the word. Clementine uses Claude Opus 4.6 to query millions of rows of enterprise data, so a student can ask for an AI class on Wednesday afternoons and get results contextualized to their schedule and career goals. Later phases will integrate transcripts and graduation requirements. "Your data is what makes AI yours," Joncas said. "It differentiates your organization's abilities to do things that other organizations can't."
Building the platform was the straightforward part. Getting the university's data ready for it was not. Few people fully understand the data relationships and rules that have accumulated over decades. "The groups we're working with have never been asked to define the university through its data and through its processes before,” Joncas said. His team addressed this by recording departmental meetings where staff debated the rules governing their own data and feeding the transcripts into Claude so it could learn the governing logic.
One soon-to-be-released project gives deans access to donor reports filtered by geography and giving history in just minutes, and it took about three months of data preparation. Another project connects Claude to the university's security infrastructure, which ingests roughly a terabyte of log data daily. “We're just taking all the data, putting AI in front of it, and getting results in minutes,” Joncas said.
Education
Trusted, responsible AI tools for students and educators, from personalized learning to research assistance.
[Read more](education.md)
## The outcome
## Growing adoption across the institution
On the adoption side, every category of user showed steady growth from October through April, with student peak daily active users up 394%, staff up 214%, and faculty up 146%. Adoption reached the top of the organization as well: 123 of 139 university leadership team members are active users. Ryan Elstad, Senior Director and Architect for the Data and AI team, pointed to the rapid adoption of Claude connectors like Microsoft 365, Confluence, and Jira. The majority of conversations now include file uploads.
On the technical side, the tools are spreading faster than expected. Claude Code saw immediate uptake from both developers and non-developers upon release. One classroom development specialist with no Python experience used it to prototype control system software. "I went by the conference room, and the monitor outside said 'Claude Code session on writing Extron control system software,'" Joncas recalled. "It had been one week."
A budget planning officer told Elstad that work that had previously taken hours now took minutes with Claude. "I asked, 'So did you go home early?'" Elstad said. "His answer was, 'No, I got more work done.'" Another staff member commented, "I can now make my vision happen,” describing their ability to convey an idea directly rather than waiting for an IT team to implement it.
Looking ahead, the class search and registration project has five more phases planned, and each major project is making the next one faster as departments across the university articulate their data rules for the first time.
For Rubin, the momentum reinforces the original bet: that preparing students to work with AI is as important as any single product the university builds on it. "AI is going to be a life skill," Rubin said of the university’s decision to push forward with Claude. "When a professor redesigns an exam and scores jump 12 points, when a budget officer finishes in minutes what used to take hours, when a dean pulls a donor report that used to take two weeks; that's when you know it's working. AI isn't just a tool we hand our community, it's a skill we teach them to use well. That's what we're building toward across the university."
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Tabnine Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/tabnine
Path: 18-Industry-UseCases/tabnine.md
# Tabnine solves developers' pain points and enhances productivity with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
50% faster
answers than other models tested
20% increase
in free-to-paid user conversions
Tabnine, an AI coding assistant, uses Claude to provide explanations, suggestions, and code generation to over 1 million developers every month, while maintaining high customer privacy standards.
With Claude, Tabnine:
- Handles hundreds of thousands of messages per hour, delivering answers up to 50% faster than other models
- Helps with compliance and assures customers their data is safe by using Claude in Amazon Bedrock
- Saw a 20% increase in free-to-paid user conversions
Tabnine helps developers with tasks like debugging and decrypting API documentation. Brandon Jung, VP of Ecosystem, says, "Think of it as delivering the right suggestion at the right time in the right place. It can help you write, explain, and test code."
Claude's versatility allows Tabnine to support developers across various aspects of the software development lifecycle. In addition to helping them understand the codebase they're working with, Tabnine handles tedious tasks like test generation, refactoring, and migrating code to new versions or languages.
## Claude's security and performance meet Tabnine's high standards
Tabnine prioritizes privacy, security, and personalization. Initially, it used a proprietary in-house LLM, but that was a temporary measure. To improve the developer experience, they searched for a more sophisticated LLM, leading them to Claude.
During evaluation, Jung says the team was impressed by Claude 3.5 Sonnet’s quality of code explanations and accuracy in code completion. Claude also excelled in test generation, covering ticky edge cases buried deep in the code. After evaluating competitors, they found that Claude delivered superior performance in real-world developer scenarios.
But it was Claude's security posture that sealed the deal. Tabnine has strict criteria around safeguarding customer' data when evaluating LLMs – a must for users in regulated industries and the EU. Access to Claude in Amazon Bedrock was also key. This enables Tabnine to comply with customers' security practices, and partnering with a trusted infrastructure provider gives customers additional peace of mind.
## Higher conversion rates and lower churn since adding Claude
Tabnine has enhanced the value it delivers to individual developers and engineering organizations by integrating Claude. They measure Claude's impact through real-world usage data, like generating summaries of code or documentation, which is 50% faster than other models they've tested.
Tabnine has seen a 20% increase in free-to-paid user conversions since integrating Claude, as well as a 20-30% decrease in monthly customer churn. Customers have shared stories with Jung and his team about Tabnine's impact, calling it best-in-class. In fact, once they see the value in the context of coding, they often expand usage into customer service and internal knowledge management, making Tabnine “stickier” within organizations.
## Tabnine's vision for AI in software development
Tabnine envisions a future where development teams use multiple specialized AI models for different coding tasks. They aim to be the intelligent interface orchestrating these models, with Claude playing a central role. Jung predicts, "In a year, big banks and large companies will have 10+ different specialized Claude models."
Tabnine is excited about using Claude for various development process aspects, from code generation to documentation. They're particularly interested in exploring Claude's latest capabilities, such as its enhanced performance in understanding and generating code. With Claude, Tabnine is at the forefront of AI-assisted software development, driving innovation in how developers and teams interact with AI to build better software more efficiently.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Tahoe Lead Removal Project Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/tahoe-lead-removal-project
Path: 18-Industry-UseCases/tahoe-lead-removal-project.md
# Tahoe Lead Removal Project cleans up Lake Tahoe with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Small
Product:
Claude Enterprise
Location:
North America
75% cost savings
vs traditional mining campaign
6 miles
of toxic lead cable removed from Lake Tahoe
The [Tahoe Lead Removal Project](https://tahoelead.com/) used Claude to analyze decades of technical documentation and regulatory requirements, successfully demonstrating community readiness and convincing AT&T to remove six miles of toxic lead cable from Lake Tahoe.
Key results with Claude:
- Built comprehensive research foundation from centuries of technical documentation in weeks
- Analyzed complex environmental reports and legal filings to extract key takeaways without sorting through dozens of pages of legalese
- Generated environmental reports used in the permitting process across seven regulatory agencies
- Gathered 832 petition signatures through informed community engagement
- Demonstrated feasible removal path, leading to AT&T completing the project in November 2024
## Breaking through decades of dense technical documentation
When residents discovered six miles of decommissioned lead telecommunications cables running through Lake Tahoe, they faced a daunting challenge. These cables had been originally laid in 1955, but have been unused since the 1980s, creating a complex environmental and regulatory puzzle, compounded by a lawsuit filed in 2021.
The Tahoe Lead Removal Project needed to understand the historical context of these cables, navigate regulatory frameworks across seven agencies, build a deep understanding of the environmental considerations, and present a compelling case for removal.
Critical information existed in historical Bell Systems documents from the 1920s, but the technical papers presented a formidable barrier. "These technical papers are incredibly dense, and the language used isn't intuitive to modern readers," explained project organizer Evan Dreyer. "We're talking about extremely long and complex documents where I was essentially looking for a needle in a haystack."
Instead of confrontation, the project adopted a collaborative philosophy focused on orienting all involved parties on a productive path forward. As their mission statement emphasized: "We don't blame AT&T, and they are not a villain in this situation. In reviewing the old Bell Labs Technical Journals, we developed a deep respect for the incredible technological innovation these cables represented at the time."
## Selecting Claude for comprehensive document analysis
The team chose Claude for its ability to process large volumes of technical content and provide reliable analysis for stakeholder communications. "When I tried other models, the quality was much lower, especially when it came to report creation. It wasn't even close," Dreyer reports.
Claude's document processing capabilities were essential for understanding the cables' origins and building an objective case for removal. "Claude enabled me to conduct almost all our research by analyzing Bell's historical papers on submarine telephone lines," said Dreyer. "Projects were also key, helping me upload multiple papers and compare/crosscheck/demonstrate how Bell Labs thinking changed over time. I used Artifacts to present an objective analysis of this work on our website."
This historical perspective was crucial for the project's collaborative approach. Rather than attacking past decisions, the team could present the removal as completing a technological transition that began decades ago. "We needed to maintain complete objectivity in our analysis since any inaccuracies could expose us to legal challenges," said Dreyer. "Claude's capabilities were transformative for creating defensible, fact-based research."
## Accelerating research and community engagement through AI
Claude transformed the Tahoe Lead Removal Project's approach to technical analysis and community mobilization, enabling rapid progress across multiple fronts:
- **Historical research:** Claude processed Bell Systems technical papers from the 1920s, extracting information about cable design, choice of materials, and original environmental considerations
- **Legal document analysis:** Claude helped review complex and convoluted legal filings from both sides, allowing the team to understand arguments and differences in opinion without having to draw their own conclusions or be overly influenced by partisan writing
- **Regulatory preparation:** The AI helped synthesize requirements from seven different agencies into comprehensive permit applications, demonstrating removal feasibility
- **Community education:** Claude helped translate complex technical information into accessible materials for public engagement and petition drives
"Claude helped us decode bureaucracy across 7 agencies, lawsuits, and environmental reports," said Dreyer. "This was so complex and convoluted across so many disparate sources - but we had one constant tool that allowed us to analyze everything, and move fast in doing so."
## Building bridges through informed advocacy
Claude's technical analysis enabled the Tahoe Lead Removal Project to achieve what seemed impossible—convincing a major corporation to voluntarily remove environmental hazards after decades of inaction. Using Claude to rapidly analyze complex historical Bell Systems documents and prepare comprehensive permit applications—work that would have taken months manually and been prohibitively expensive to hire professionals for—the project gathered 832 petition signatures demonstrating broad community support.
In September 2024, just days after receiving their first regulatory authorization, AT&T announced plans to proceed with removal. Two months later, the company completed the physical removal of over six miles of lead cable in less than two weeks—ending a 70-year environmental issue.
By using Claude to transform dense 1920s technical papers into actionable insights and regulatory documentation, the project demonstrated that a small community group could match corporate expertise. This AI-enabled preparation allowed them to approach AT&T as informed stakeholders offering viable solutions rather than adversaries making demands—ultimately making it easier for the company to act decisively.
## Democratizing expertise for environmental collaboration
The success of the Tahoe Lead Removal Project with Claude points to a shift in how communities can tackle environmental challenges. By democratizing access to sophisticated technical analysis, AI tools like Claude enable grassroots groups to engage with the same level of expertise that was once exclusive to well-funded organizations.
"Claude transforms your ability to quickly develop expertise on complex issues," said Dreyer. "For those curious about environmental challenges, these AI tools make sophisticated analysis accessible." This capability allows communities to move beyond emotional appeals to data-driven advocacy, transforming them from protesters into informed stakeholders who can propose viable solutions.
The project's methodology—using Claude to synthesize historical documents, regulatory requirements, and technical specifications—creates a replicable framework for other communities. "Instead of getting mad, get involved," said Dreyer. When communities can match corporate expertise with AI-enabled research, environmental challenges become opportunities for collaborative problem-solving rather than prolonged adversarial battles.
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Tasklet Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/tasklet
Path: 18-Industry-UseCases/tasklet.md
# How Tasklet built 24/7 business automation with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
450,000 agent actions per day
executed across thousands of customer agents
160% revenue growth
month-over-month
Most workflow automation tools require users to think like programmers: map every branch, handle every edge case, start over when something unexpected happens. Productivity startup Tasklet takes a different approach. Users describe what they want an agent to do and the agent reasons through how to get it done. And because everything runs in the cloud, the agents keep working 24x7 even when you close your laptop.
## With Claude, Tasklet achieved:
- 160% month-over-month revenue growth, reaching over \$2.5M ARR within five months of launch
- 450,000 agent actions executed per day across all customer agents
- 2,000 new agents created daily by users automating everything from email triage to revenue reconciliation
- The ability to connect to any SaaS product or API via 3,000+ pre-built integrations, MCP, browser use, and an AI-powered feature that dynamically creates API connectors to new services
- A five-engineer team shipping production code 4+ times per day, supported by Claude Code
## The challenge
## From email triggers to a general-purpose agent
[Tasklet](https://tasklet.ai/) grew out of Shortwave, an AI-powered email client the same team started building in 2022. Shortwave users kept asking for one thing: "Can the AI just run automatically?" They wanted their inbox to trigger a HubSpot update, a Notion edit, or a Slack message, without having to open a chat window every time.
The team started building that, then realized the idea was bigger than email. If an agent could trigger on inbox events, it could trigger on anything: webhooks, schedules, RSS feeds, form submissions. And if it was running unattended in the cloud, it didn't need to live inside an email client at all. In June 2025 the team started writing Tasklet from scratch. By July they had their first paying customers, and by October they launched publicly.
By the time the team started on Tasklet, they had years of production experience with every major model family. What they found was that most models handle single-turn questions well. The gap shows up when the task requires iteration.
450,000
agent actions executed per day
## The solution
## Selecting Claude for multi-step reasoning
When the team started building Tasklet, they made a deliberate architectural choice: let the model reason through the workflow rather than constraining it with predefined logic. "What if the workflow goes away and you just let the agent reason about what to do?" said Andrew Lee, Tasklet's CEO and a co-founder of Firebase. "The argument in the past was that this approach isn’t reliable enough because the models aren't smart enough. But the models are smart enough now.”
"For tasks where it's not just one question and one response, but where you need to call a tool, think, and iterate, the other models get off track after a few iterations," Lee said. "Claude can just iterate a lot longer at a high quality level."
That difference compounds in practice. A Tasklet agent might make dozens or hundreds of tool calls to complete a single task: reading an email, looking up a contact in a CRM, drafting a reply, checking a calendar, updating a spreadsheet. A small reliability gap at each step becomes a large success-rate gap over a full workflow.
Every LLM call in Tasklet's product goes to a Claude model. Users working on standard business workflows use Claude Sonnet 4.6; those tackling complex, multi-step reasoning can step up to Claude Opus 4.6 with extended thinking. The team found Claude particularly reliable in unattended operation: taking careful, considered actions when uncertain. "Safety and reliability matter a lot when agents are running autonomously without human oversight," Lee noted.
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
## The outcome
## The outcome: Connected agents that run overnight
Every Tasklet agent is a long-lived Claude conversation built around three core capabilities. Connections give it reach: 3,000+ pre-built integrations, plus the ability to have Claude read API documentation on the fly and construct a working connector for any HTTP service. Triggers give it autonomy: the agent fires automatically on a schedule or in response to events like a new email, a webhook, or a calendar entry. And computer use gives it a fallback: when no API exists, Claude spins up a browser in a cloud VM and navigates the web interface directly.
That last capability, along with the recently launched Instant Apps feature, is where Lee sees Claude's latest models pulling furthest ahead. Instant Apps lets agents generate live, interactive web applications on the fly, connected to the user's real data. A user can ask for a marketing dashboard and get one built in minutes, wired directly to their real accounts. The feature relies on Claude's code generation capabilities to produce functional UI rather than static output, something Lee says wasn't possible with earlier models.
The Tasklet team also uses Claude Code for all internal development. With five engineers, the team has shipped major architectural releases roughly every three weeks since launch. "It's amazing what we can do with five engineers and Claude Code," Lee said.
Five months in, Tasklet is growing revenue 160% month over month. Customer agents are executing 450,000 tool calls per day, and users are creating roughly 2,000 new agents daily. Use cases include intelligent email triage, revenue reconciliation across tools like Stripe and Ramp, multi-source research, deal desk pipelines, and competitor monitoring. One customer built an entire multi-agent venture capital firm back-office system in under a week.
What stands out in customer feedback is speed to value. Users report working automations in minutes, not the days or weeks a traditional workflow build would take.
Tasklet's roadmap is shaped by the same bet that started the company: every model improvement from Anthropic makes the product better without a rewrite. Near-term work includes team workspaces, shared agents, and faster & cheaper computer use. The longer-term vision is what Lee calls the "Cloud Agent OS": a primary workspace where business users consume other software through agents rather than switching between interfaces.
“2025 was the year of coding agents,” Lee said. “We think 2026 will be the year of general purpose knowledge work agents.”
Claude Platform
Use the Claude API to create new user experiences, products, and ways to work with the most advanced AI models on the market.
[Read more](https://www.claude.com/platform/api)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Claude for K-12 Teachers | Claude by Anthropic
Source: https://www.claude.com/solutions/teachers
Path: 18-Industry-UseCases/teachers.md
# Claude for K-12 teachers
Get back to why you started teaching
US K-12 educators and districts get free access to premium Claude features, like teaching skills and a connection to evidence-based curricula, aligned to state standards. Schools and district leaders can bring Claude for Teachers into one workspace with enterprise-level features like role-based access controls and SSO, all at no cost.
[Get verified](#get-verified)
## Trusted by educators alongside
-
-
-
-
-
## Built for K-12 teachers
### More time with your students
Ask Claude for a lesson or quiz and it drafts in minutes. You review, adjust, and decide what’s right for your class and get back time to teach.
### Grounded in standard curricula
You can connect to Learning Commons, which gives Claude access to academic standards across all 50 states and grounds lesson plans in evidence-based curricula.
### Built to protect student data
No model training on your content by default and student data stays protected.
### Ready for your school or district
Schools and district leaders can give every educator Claude for Teachers under accounts they manage, with enterprise-level features like role-based access controls, SSO and K-12 Terms.
Use current teaching tools
Claude works across the tools you already use to give you faster, more in depth feedback.
[Learn more](https://academy.claude.com/tutorials/claude-for-teachers-in-action)
## How educators use Claude
Plan lessons
Differentiate instruction
Assess for understanding
Communicate with families
Anticipate misconceptions
Prompt
Plan a 45-minute 7th grade math lesson on solving two-step equations. I teach from Illustrative Math and my students have mastered one-step equations. Create student materials that include a do-now, worked example, and exit ticket. Prepare a presentation I can give in class tomorrow.
Connectors
- [Learning Commons](https://www.claude.com/marketplace/connectors/learning-commons-knowledge-graph)
- [Coteach](https://www.claude.com/marketplace/connectors/coteach)
Interactive demo — open this page on a larger screen to try it
### Plan a lesson based on real curriculum
Create new lesson plans, or update existing files on your desktop using Cowork. Claude draws on Learning Commons for state standards and materials from Illustrative Mathematics and OpenSciEd.
### Differentiate for every student in the room
Give Claude context about your classroom — like de-identified reading levels — to produce differentiated materials for students working below, at, and above grade level.
Whether and how educational data may be used in Claude for Teachers is determined by your district and state policies. You can read more about our K-12 data privacy standards for Claude for Teachers [here](https://support.claude.com/en/articles/15926041).
### Build quizzes and check for understanding
Generate a quiz or short assessment tied to specific standards. Review and adjust before anything reaches students.
### Draft parent emails and newsletters
With scheduled tasks in Claude Cowork, Claude can draft a classroom newsletter on the cadence and topics that you choose.
### See where students will struggle before they do
Tell Claude your learning objective to unpack the common misconceptions for that topic, along with discussion questions designed to draw them out and correct them.
## Connected to services you trust
Claude connects to trusted curriculum sources so you can build lesson plans grounded in your state’s standards.
[Explore connectors](../04-API-Reference/Other/partners-mcp.md)
AI fluency for pK-12 teachers
Access AI Fluency courses co-created with Teach For America and a train the trainer module co-created with the American Federation of Teachers. It’s model-agnostic and practical, includes which classroom tasks AI is suited for, and how to use it responsibly with students in mind.
[Start the course (opens in new tab)](https://anthropic.skilljar.com/path/ai-fluency-for-pk-12-educators)
## Secure K-12 workspace
Protecting student data matters. Claude for Teachers is built to meet that bar.
[Learn more (opens in new tab)](https://support.claude.com/en/articles/15926041)
### Your data doesn’t train our models
Training is off by default for every verified educator account. Your conversations stay yours.
### Built with FERPA in mind
Educator accounts include FERPA-aligned terms. District accounts include school or district-wide K-12 terms and data privacy agreement.
### Informed by the AFT Gold Standard
Built to the privacy standard set by the American Federation of Teachers for student data protection.
-
> “We’ve been working with Anthropic on a Gold Standard that sets out industry best practices for safety and privacy in K-12 education. It’s important that Anthropic is committing to these principles in their new Claude for Teachers — a tool designed by and for educators to assist them instructionally and hopefully give them more time for the human relationships at the heart of learning.”
Randi Weingarten, President
## More tools for K-12 educators
### Claude Cowork
Cut down on repetitive work. Set a task up once and Claude handles it on a schedule in Cowork: newsletters, lesson folders, resource lists.
[Learn more](../15-Claude-AI-Features/product-cowork.md)
### Claude Design
Turn lesson ideas into polished materials. Describe a handout, slide deck, or worksheet and Claude builds a design draft. You edit and share what’s right for your class.
[Learn more](../15-Claude-AI-Features/product-design.md)
### Claude in Chrome
Research anything without copying and pasting: Claude reads pages on the web in Chrome, pulls the information you need, and compiles it while you work on something else.
[Learn more](https://www.claude.com/claude-in-chrome)
### Claude Skills
Lesson planning and differentiation Skills are already built in. But you can further customize your own Skills — a rubric, your report-card format — and Claude follows it every time.
[Learn more (opens in new tab)](https://www.claude.com/skills)
How can I help?
Set up a weekly email for parents that includes what the class will learn next week. Highlight how parents can support students at home.
Ask Claude (opens in new tab)
How can I help?
Create a series of worksheets on the Bronze Age with space for students to take notes and label tools.
Ask Claude (opens in new tab)
How can I help?
Pull updated reading comprehension questions for a class discussion on some of the works of Edgar Allen Poe.
Ask Claude (opens in new tab)
1 of 3
- “As a 9th grade educator seeking tools to reinforce humanist learning, Claude has demonstrated a keen eye towards identifying learning strategies. From classroom simulations to the intricacies of lesson planning, strategic application of Claude's educational tools lets teachers stay in command of the classroom and across systems!”
Justin, Learning Specialist
- “Claude sparked my interest even more when it used the de-identified student assessment data I inputted to help me create goals that my upcoming students should focus on over the summer.”
S. Campbell, K-12 Teacher
- “My favorite thing about Claude is how it leads with curiosity. It accomplishes tasks more thoroughly and naturally because it will ask you questions to get it right. I have been amazed at the thoughtful output for our end of year awards. It not only created the award certificates but a really fun and funny presentation to go along with it.”
Elisa, Middle School Teacher
Claude for Higher Education
Support university students with tools to engage them in deeper critical thinking.
[Learn more](education.md)
## Get started with Claude for K-12 educators
### For US K-12 teachers
Serving verified teachers across US school systems
Free
[Verify now (opens in new tab)](https://claude.ai/teachers)
-
Free account with access to premium Claude features
-
Skills for teaching workflows
-
Connectors to evidence-based curriculum (including Learning Commons)
-
Models are never trained on your conversations
### For US K-12 schools and districts
Bring Claude for Teachers to every educator
Free
[Get started (opens in new tab)](https://claude.ai/k12districts)
-
Claude for Teachers for every educator on your school or district domain
-
Centrally managed accounts with enterprise-level features like role-based access controls and single sign-on
-
K-12 terms and student data privacy agreement
-
Models are never trained on your conversations
Sign up by June 30, 2027 for your full year of free access.
\*Extra usage limits apply. Prices shown don’t include applicable tax. Price and plans are subject to change at Anthropic’s discretion.
## Education resources
Adapt a standard textbook page to every reading level
Blog
Prepare and plan from your calendar
Blog
Introduction to Claude Cowork
Webinar
Introducing Claude for Teachers
Blog
## See what Claude does for educators
[Get verified](#get-verified)
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## TELUS Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/telus
Path: 18-Industry-UseCases/telus.md
# TELUS boosts workplace innovation with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Partner:
Google
Location:
North America
57,000
team members actively using generative AI
500,000+ hours
saved to date with 40 minutes per AI interaction
TELUS, a leading communications technology company headquartered in Canada, is empowering team members by integrating Claude into everyday workflows — unleashing unprecedented levels of experimentation, creativity and productivity across the organization.
"In just a couple of years, we've transformed how 57,000 team members work — with teams creating over 13,000 custom AI solutions and engineering shipping code 30% faster. Our partnership with Anthropic has been invaluable. Their commitment to building reliable, ethical AI aligns perfectly with our vision for democratizing AI access while maintaining trust and safety," said Jaime Tatis, Chief AI Officer, TELUS.
Key AI results at TELUS:
- **13,000+** custom AI solutions created by team members across all departments
- **57,000** team members actively using generative AI to boost their work
- Time savings of **40 minutes** per AI interaction by completing work faster, with **500,000+** hours saved to date
- **47** large-scale GenAI solutions that have already driven over **\$90 million** in benefits to-date
- Engineering teams are shipping code **30% faster**
## Solving the enterprise complexity challenge
As a company serving 20 million global customers across telecommunications, healthcare, agriculture, security and digital solutions, TELUS operates in a complex ecosystem of hundreds of specialized and vastly different technology systems. This fragmentation initially created barriers to innovation and collaboration.
"Imagine trying to orchestrate a symphony where each musician speaks a different language," explained Justin Watts, Distinguished Engineer at TELUS. "Before generative AI, connecting these systems required complex custom integrations that were prohibitively expensive and time-consuming. AI now serves as a universal translator between systems, understanding their different languages and creating connections that weren't possible before. This breakthrough has eliminated silos, transforming how our teams collaborate and share information."
## Building Fuel iX
Rather than simply adopting publicly-available AI tools when GenAI first came to market, TELUS built [Fuel iX](https://www.fuelix.ai/) — a proprietary generative AI platform that has become the backbone of the company's AI transformation. Fuel iX was designed with a "choice-first" philosophy, providing a secure and flexible environment for team members to access and leverage the choice of cutting-edge AI models for different tasks, including Claude models developed by Anthropic.
“When TELUS gave our team access to multiple AI models through Fuel iX, Claude became the overwhelming choice," said Watts. "The platform processes 100 billion tokens monthly, and Claude is the preferred model for some of our most complex and creative tasks."
Fuel iX's internal success was so remarkable that TELUS made it available to customers as well. TELUS's GenAI Customer Support tool, powered by Fuel iX, became the world's first to achieve ISO 31700-1 [Privacy by Design certification](https://www.telus.com/en/about/news-and-events/media-releases/telus-genai-customer-support-tool-becomes-worlds-first-to-achieve-privacy-by-design-certification), reflecting TELUS' commitment to building AI solutions that prioritize data protection and user trust from the ground up.
## Why TELUS chose Claude to power innovation
Claude's appeal came from its seamless integration into existing workflows and its strong instruction-following capabilities. Developers could use Claude within their preferred tools like GitHub Copilot, Cline and VS Code. "Developers don't want to abandon the tools they already love and switch to something completely new. Claude enhances these existing tools, making them more powerful without disrupting the creative process," Watts explained.
As a global leader in the ethical and human-centric use of AI, TELUS is proud to partner with other organizations that approach technology with a similar philosophy. Like TELUS, Anthropic understands that success can only be achieved by embedding responsibility into data architecture, governance, and workflows. Earlier this year, both TELUS and Anthropic were among the first in the world to submit to the [Hiroshima AI Process (HAIP) Reporting Framework](https://transparency.oecd.ai/), sharing proven approaches and best practices for safe and trustworthy AI development in alignment with the G7 AI Code of Conduct.
## From code assistance to custom AI solutions
TELUS’ Claude implementation spans two key dimensions. Developers use Claude through tools like GitHub Copilot, Cline and Claude Code for software development, while team members across every department create custom AI solutions tailored for their specific needs through Fuel iX.
The results have been remarkable. Team members have built tailored AI solutions for accessing HR policies, real-time translation, brand guidelines and conversation coaches.
This scale of grassroots innovation is powered in part by Model Context Protocol (MCP), which Watts described as "the most transformative technology to impact TELUS in decades." MCP enables Claude to connect previously incompatible business systems, eliminating the complex integration work that would have made these team-built solutions impossible.
## Transforming how team members work and innovate
Claude has turned TELUS' "everyone should be a builder" philosophy from aspiration into reality. Previously, team members with breakthrough ideas often faced technical barriers that needed months of support from development teams. Now, innovation happens in real time.
With AI, engineering teams are shipping code 30% faster, removing bottlenecks from development to planning and resource allocation. Meanwhile, team members across the company are building their own AI solutions that drive business results and improve the customer experience. Senior leaders who haven't written code in decades are now creating Slack applications that streamline daily operations—some even include dad jokes.
Watts shared, “This democratized access to AI creates a ripple effect: when every team member can be an innovator, our customers greatly benefit from improved products and services.”
## Building the future of enterprise AI
As TELUS expands Claude’s integration into operational areas like finance, planning and program management, it remains guided by a commitment to responsible innovation, which includes deliberately choosing partners aligned with these ethical standards.
"We're rooting for Anthropic because we believe responsible AI development must win out in the market," said Watts. This commitment extends beyond its own operations. TELUS is actively shaping Canada’s AI future and driving nationwide adoption by empowering businesses of all sizes with Fuel iX – a safe, secure and flexible solution offering access to cutting-edge models like Claude to unlock their AI potential.
Looking ahead, TELUS envisions Claude enabling seamless information flow across their complex organization, creating unprecedented opportunities for collaboration and empowering team members to be more productive and find new, innovative ways to solve business challenges. With 13,000 custom AI solutions already deployed and growing, the vision is to create a workforce where AI amplifies human creativity at every level, proving that large organizations can embrace transformative technology without compromising on their fundamental values.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Thomson Reuters Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/thomson-reuters-qa
Path: 18-Industry-UseCases/thomson-reuters-qa.md
# Thomson Reuters CTO on piloting Cowork with Claude Enterprise
[Try Claude](https://claude.ai)
Case Study: Thomson Reuters
Thomson Reuters uses Claude in Amazon Bedrock as part of its strategy to power its legal AI platform, CoCounsel.
[Read more](thomson-reuters.md)
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
[**Thomson Reuters**](thomson-reuters.md) builds the software and research tools that legal, tax, accounting, and compliance professionals rely on. The company’s AI-powered platform, CoCounsel, recently crossed one million users, making it one of the most widely adopted AI tools in professional services.
Internally, Thomson Reuters has added [Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md) as a core AI capability for its teams. More recently, the company began piloting Cowork to explore how agentic AI can support everyday enterprise workflows across documents, spreadsheets, and internal processes.
Joel Hron, CTO of Thomson Reuters, sat down with Anthropic to discuss how the company is approaching Claude Enterprise, what they are learning from piloting Cowork, and how large enterprises can roll out these systems responsibly. The following conversation has been edited for length and clarity.
**Anthropic: How did Thomson Reuters first start using Cowork? Was it adopted top-down or did individuals start experimenting on their own?**
**Joel Hron:** We’ve been strong believers in Claude Enterprise. It gives us the security posture, administrative controls, and reliability you need in a global enterprise environment.
When Cowork became available in early access, we saw it as a natural extension of that investment. Rather than pushing it enterprise-wide immediately, we piloted it with a small group of employees who were already sophisticated Claude users. That gave us a controlled way to evaluate how agentic workflows perform against real enterprise tasks.
From the start, we connected it to real systems like Microsoft 365 so teams could work against live documents and spreadsheets, not sandbox examples. For us, the question was not whether it was interesting. It was whether it delivered value under real conditions.
**Anthropic: You’ve said that a portion of your Claude usage comes from non-developers. Is Cowork influencing that?**
**Joel Hron:** Claude Enterprise already enabled strong adoption beyond engineering. We have seen product, operations, and business teams using it heavily.
What Cowork adds is structured workflow capability. Non-developers can now move further into automation and light prototyping using the documents and data they already work with every day.
For example, a product manager can describe a workflow, attach relevant files, and generate a first-draft structure or analysis that the broader team can review. That shortens the distance between idea and execution.
We are still in pilot mode, but the early signals are strong.
**Anthropic: Walk us through a specific Cowork workflow that's become part of a team's regular routine at Thomson Reuters. What do they give Claude as input, what comes out, and how much of the output is usable versus needing rework?**
**Joel Hron:** A good example is product analytics around NPS data.
The inputs are straightforward: an Excel file with survey scores and written feedback, along with a clear prompt such as, “Compare performance across quarters, identify major themes in the comments, highlight what is changing, and draft a summary for a leadership readout.”
Cowork can analyze the structured data and synthesize qualitative feedback into themes tied to what the numbers show. The output is a structured analysis and draft narrative that can be shaped into a memo or presentation.
It is not publish-without-review. Teams validate the numbers and refine the narrative. But instead of spending hours manually stitching together spreadsheets and comments, they begin with a reviewable draft and focus their time on judgment and interpretation.
That shift is important. The human role does not disappear. It moves up the stack.
**Anthropic: Are there tasks that teams at Thomson Reuters have stopped doing manually since adopting Cowork?**
**Joel Hron:** We think about this less as a replacement and more as a shift in where humans spend judgment. Cowork helps teams do work at a scale that was hard to justify before. For example, teams producing survey-based insights can now tailor analyses and client-ready materials to different audiences far more efficiently.
That used to be manual, which limited how many tailored outputs you could produce. Now, Cowork can help parallelize the effort. The human role becomes validation, refinement, and decision-making. Not repetitive rework. We’re starting to experience these shifts in our engineering processes with Claude Code—and Cowork has the potential to drive a similar change in various other aspects of our business.
**Anthropic: Thomson Reuters has a deep focus on trust, IP protection, and accuracy. How does Cowork fit within those requirements? Are there specific guardrails you've put in place?**
**Joel Hron:** Trust is foundational for us. That is true in our customer-facing products, and it is true internally.
Claude Enterprise gave us confidence in areas like data isolation, security controls, and administrative oversight. With Cowork, we approached it the same way we approach any significant capability: structured evaluation, limited rollout, and clear governance expectations.
We reinforce least-privilege access through approved connectors, strong data handling standards, and human validation for consequential outputs. We also maintain an active partnership with Anthropic, providing enterprise feedback and collaborating on readiness for environments like ours.
Governance is not an afterthought. It is part of adoption.
**Anthropic: What's surprised you most about how people at Thomson Reuters have used Cowork?**
**Joel Hron:** One surprise has been how strong Cowork is with everyday enterprise files, especially spreadsheets and presentations. What we have seen is that Cowork's ability to analyze, transform, and generate outputs in those formats is extremely impressive, even early on.
We have had people who were skeptical at first. Then a couple hours later they come back and say, "I'm converted." In an enterprise environment, that kind of credibility is earned through real workflows, not demos.
**Anthropic: Where do you see the most untapped potential for Cowork at Thomson Reuters?**
**Joel Hron:** The biggest untapped potential is moving from person-by-person learning to reusable internal capabilities. So far, we have let individuals and teams build skills organically, prove value, and share within their groups. The next step is to systematize it: shared plugins, standard workflows for common tasks, and a way to distribute "how we work" patterns across the enterprise.
In engineering, we have norms like code review and shared practices. We think the same idea applies here. Teams develop strong patterns for using Cowork, and we create lightweight mechanisms, so the best approaches spread quickly and safely.
**Anthropic: What advice would you give to another large enterprise thinking about rolling out Cowork?**
**Joel Hron:** A few lessons stand out.
First, start with a focused group of capable early adopters. Let them pressure-test real workflows.
Second, pick meaningful use cases. Trust builds when the system proves itself on consequential tasks.
Third, treat governance as an enabler. Clear guardrails, approved connectors, and explicit expectations around human validation allow you to move faster, not slower.
And finally, measure value beyond time savings. Some of the most important gains come from enabling higher-quality work and new workflows that were previously impractical.
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Thomson Reuters Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/thomson-reuters
Path: 18-Industry-UseCases/thomson-reuters.md
# Thomson Reuters enhances tax guidance with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Large
Product:
Claude Platform
Partner:
AWS
Location:
North America
3,000+
subject matter experts' knowledge delivered
150 years
of authoritative content leveraged
Thomson Reuters uses Claude in Amazon Bedrock as part of its strategy to power their AI platform, CoCounsel, helping legal and tax professionals synthesize expert knowledge and deliver comprehensive advice to clients.
With Claude, Thomson Reuters:
- Powers AI features that deliver expertise from 3,000+ subject matter experts to users across all domains
- Built a comprehensive Retrieval-Augmented Generation (RAG) architecture for tax and legal analysis
- Processes complex contracts and tax documents by deploying a secure, extensive, and reliable AWS Global Cloud Infrastructure
- Maintains rigorous accuracy through expert validation
- Implements prompt caching for efficient processing
## Building AI solutions that exceed professional standards
Thomson Reuters needed an AI solution to leverage their vast professional knowledge base while meeting strict accuracy and reliability requirements. They needed technology to maintain their high standards while making expert knowledge more accessible—empowering users to better discover subject matter expertise from 3,000 domain experts and over 150 years of authoritative content.
"We combine real expert human knowledge with advanced technology," said Joel Hron, CTO at Thomson Reuters. "We have experts across many different domains generating content and workflows. For us, AI is a tool to facilitate the distribution of that expertise through our software."
## Choosing Claude in Amazon Bedrock for enterprise AI
After extensive evaluation against automated and human expert benchmarks, Thomson Reuters selected Claude. Their choice to deploy Claude in Amazon Bedrock emerged from three key factors:
To start, Anthropic's focus on safety aligned with their values. Hron said, "What drew me to Anthropic early on was their stance on safety and ethics—that really aligned with our core ideologies."
In addition, Claude consistently met their rigorous standards. Hron explained, "The risk of providing wrong advice is substantial, so our quality thresholds are extraordinarily high. The partnership with Anthropic has been exceptional—their guidance and support have helped our engineering teams maximize the models."
Finally, deploying Claude in Amazon Bedrock provided significant enterprise advantages. Amazon Bedrock enables Thomson Reuters to rapidly test and deploy new Claude models while maintaining strict security standards. Hron noted, "The continuity of services for our engineering teams is helpful—they can leverage data easily and use existing AWS playbooks. From a security and governance standpoint, it allows us to be more transparent with customers about how we're controlling AI."
The integration with Amazon Bedrock also streamlined development. Hron shares, "We're a very close partner of AWS as well, so leveraging that partnership has been a helpful synergy for us." Their engineering teams can now test new models and features quickly, with Bedrock providing the robust security infrastructure needed for sensitive professional data. "Amazon Bedrock lets us test new models the day they're released. It's essential to our development process."
Amazon Bedrock's enterprise-grade infrastructure enabled Thomson Reuters to build a consistent technology stack, supporting rapid AI innovation while maintaining the strict governance their professional customers require.
## How Claude transforms professional analysis
After selecting Claude in Amazon Bedrock, Thomson Reuters developed a comprehensive AI architecture to serve their diverse professional users. They strategically deployed different Claude models across their product suite, using Claude 3 Haiku for rapid processing and Claude 3.5 Sonnet for more complex analysis. "We've been able to leverage a number of Claude's features, such as prompt caching, for features we've been deploying," explained Hron.
## Making expert knowledge more accessible
By integrating Claude in Amazon Bedrock, Thomson Reuters helps professionals deliver higher quality work more efficiently. Hron explained, "There's tremendous value in giving professionals multiple sides and perspectives of complex problems. We're not just providing faster information access—we're delivering a more complete and comprehensive view of all sides of an issue."
For tax professionals, this means understanding multiple perspectives on complex issues. For lawyers, it means having deeper insights for contract negotiations and legal strategy. This comprehensive analysis helps professionals make better decisions for their clients."
The impact of these AI solutions is already evident across Thomson Reuters' customer base. Greg Siskind, Founder of Siskind Susser PC, describes CoCounsel as "Outstanding... It's like having an associate lawyer ready to take on an endless number of delegated tasks and deliver it all in minutes."
For many firms, the efficiency gains are transformative. "From a time-saving perspective, I can easily see it cutting the time in half, maybe even more," notes Pete Mayolo, Owner and President of Mayolo and Associates. Colin Calvert, Partner at Fisher Phillips, adds that "CoCounsel will become a foundational tool for our firm. Its efficiency is staggering and frees up more of my time to focus on higher-level, more strategic work."
## Advancing the future of professional services
Thomson Reuters continues expanding their use of Claude, exploring agent frameworks for complex tax workflows and computer vision capabilities to help their editorial teams curate content more efficiently. The recent acquisition of Materia AI will help drive these innovations by bringing agentic AI to CoCounsel for the Tax, Audit, and Accounting customers.
"We've been vocal about our AI investment as a strategic part of our products going forward," said Hron. "Our editorial workforce spends significant time building and curating content—we see tremendous potential to accelerate these processes with Anthropic’s computer vision and tool use capabilities."
Thomson Reuters aims to fundamentally transform how legal and tax professionals work by combining Claude's capabilities with their deep domain expertise. Their vision focuses on automating routine tasks while enhancing professionals' ability to deliver strategic insights. Through their ongoing partnership with Anthropic and AWS, they continue pushing the boundaries of what's possible in professional services.
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Tidio Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/tidio
Path: 18-Industry-UseCases/tidio.md
# Tidio automates customer support at scale with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
71% automation
of own customer support
700% growth
in Lyro adoption in one year
Tidio empowers e-commerce businesses to resolve up to 90% of customer inquiries automatically using their Claude-powered Lyro AI agent.
With Claude, Tidio:
- Achieved 71% automation of Tidio's own customer support across live chat and email channels
- Grew Lyro adoption by 700% in just one year
- Resolved over 2 million customer conversations through AI automation
- Offers a risk-free guarantee: below 50% automation rate, customers pay nothing
## How Tidio tackled repetitive customer support questions
Tidio, founded in 2015, started as a live chat solution but evolved into a comprehensive customer service platform focused on e-commerce. As they scaled, they observed support teams spent enormous time answering the same questions.
"Live chat is used when customers feel the issue is easy—like login problems, system bugs, or discount code failures," explained Marcin Gwizdała, CTO at Tidio. These inquiries required quick responses and consumed valuable agent time.
They faced different challenges for email support. Gwizdała noted, "In e-commerce, customers mostly ask about issues requiring action. 'I want to return, what should I do?'" These interactions demanded deeper understanding and often needed to trigger specific business processes.
## Why Tidio selected Claude to power their AI agent
When evaluating AI models, Tidio found Claude stood apart for several critical reasons:
"ChatGPT wasn't a good solution for us. We needed something more sophisticated and developer-friendly that we could integrate into our system. Then we found Claude and fell in love," said Tytus Gołas, CEO of Tidio. "We loved the quality, design, and attention to building a solution for SaaS creators."
When selecting an AI partner, Tidio's main concerns were safety and reliability. "Claude consistently follows instructions and adheres to prompts better than alternatives we tested," explained Gwizdała. "Its built-in safety guardrails make it extremely difficult to jailbreak, and with our additional security layers, we're confident our Lyro agent won't generate harmful or inappropriate responses to customers."
Claude's capabilities have helped Tidio stand out significantly in Poland, their local market. “We did extensive testing of all solutions and really care about quality for our end users. We know they won't be happy if our chatbot hallucinates or promises impossible outcomes," added Gwizdała.
## How Claude powers comprehensive customer service automation
In mid-2023, Tidio became the second company worldwide to release a Claude-powered conversational AI product. Their Lyro agent handles customer interactions across multiple channels:
For live chat, Lyro delivers responses within 5-20 seconds while accurately addressing common questions—critical for e-commerce engagement.
Claude's reasoning capabilities tackle complex issues requiring specific actions for email support. "Function calling in Claude models helped understand constraints and make plans," said Gwizdała.
Tidio has developed a system of agents—different Claude instances working together behind the scenes. "One agent rates the conversation, another summarizes it, creating a network of specialized AI processes," explained Gwizdała.
Tidio engineered a clever solution to address API capacity challenges. "We implemented a dynamic routing system that automatically selects between native Anthropic API and Google Cloud's Vertex AI based on performance metrics from the past 30 minutes, ensuring optimal response times."
## Transforming support operations and boosting revenue
Implementing Claude-powered automation has transformed both Tidio's operations and their customers' businesses.
Tidio's support team achieved a 71% automation rate across all channels. "We didn't reduce our workforce. Our support agents now have more ambitious tasks than answering for the 341st time why someone cannot log in," noted Gwizdała.
Despite being built primarily for commerce businesses, Claude's flexibility allowed Tidio to achieve remarkable results on email—a channel with more complex challenges than live chat. "Emails contain multi-paragraph explanations and require more nuanced understanding. The problems are more complicated and convoluted."
Tidio's Product Recommendation Engine uses Claude to analyze vague requests, search thousands of products, and make personalized recommendations that match subtle requirements for customers. One customer, Belasante, generated over \$60,000 in additional revenue using this capability.
"People visit a website selling thousands of RC toys and ask 'I'm looking for something for my eight-year-old niece.' With just these details, Claude can understand the request, search products, verify age-appropriateness, and recommend matches in six to nine seconds," Gwizdała shared.
## Building the future of customer service with Claude
Tidio aims for 80% automation rates and to expand into a comprehensive multi-channel help desk solution. "The revolution happened. Now comes evolution," said Gwizdała. "We expect Claude models to improve, enabling more complex tasks."
The company is developing self-learning loops where Claude analyzes past interactions, extracts valuable knowledge, and feeds it back into their knowledge base. "If a question and answer look repeatable, we extract it as knowledge and put it into the agent to create a continuously improving system," explained Gwizdała.
Beyond automation, Tidio sees AI as a tool for deeper customer understanding. "We can help our customers understand their customers better, ensuring end users are happy with the services they choose." As an early Claude adopter, Tidio remains committed to innovation in customer experience while maintaining their focus on quality, safety, and exceptional service.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Tines Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/tines
Path: 18-Industry-UseCases/tines.md
# Tines transforms workflow automation with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Partner:
AWS
Location:
Europe
10-100x improvement
in complex data transformations
100x faster
time-to-value with agents
[Tines](https://www.tines.com/) is a workflow orchestration and automation platform for security and IT teams to build, run, and monitor their most important workflows. They use Claude in Amazon Bedrock to help make complex automation accessible to non-technical users while maintaining enterprise-grade flexibility and security.
With Claude as a foundational part of its platform, Tines delivers:
- 10–100x usability improvement in complex data transformations
- 100x faster time-to-value — converting 120-step workflows to single-step agents
- Dramatically reduced workflow building time through AI-powered automation
## Breaking through the automation accessibility barrier
Security and IT teams face an impossible trade-off with traditional automation tools: powerful platforms requiring engineering expertise, or simple tools that can’t handle complex, multi-step security operations. Tines eliminates this trade-off by combining no- and low-code simplicity with enterprise-grade power, security, and flexibility.
"Previously, security analysts needed to consult or collaborate with a security engineer to solve a complex data transformation," said Stephen O'Brien, who leads the Product team at Tines. "Our mission is to power the world's most important workflows, which means helping teams across the full lifecycle—allowing them to build and iterate workflows, operationally run them in the background, and monitor them over time to ensure things are healthy."
## Choosing Claude for security-first AI capabilities
Tines needed an AI solution that would make workflows more accessible without compromising the security and reliability their enterprise customers required. Claude delivered both superior performance and enterprise-grade security features.
"We love the Claude family of models—they've consistently topped the leaderboards, with particularly impressive capabilities in code authoring and tool use," said O'Brien. The deciding factor was Claude's availability in Amazon Bedrock, which addressed Tines' strict security requirements. "We run on Amazon Web Services (AWS), where Claude is conveniently offered. This enables us to build on AI models without networking over the public Internet, or introducing additional subprocessors of our users' data."
The integration validated their choice. “Amazon Bedrock made integration straightforward from a technical, security, and infrastructure perspective,” O’Brien noted. “We love that it didn’t expand our risk envelope.”
## Three ways Claude powers intelligent workflow automation at Tines
Tines integrated Claude across their platform to transform how teams create and manage workflows:
- **Automatic Transform Mode**: Haiku powers complex data transformations without code, allowing users to compose sophisticated data manipulations through natural language. This eliminates the dependency on engineering resources for complex data manipulation.
- **Workbench**: Sonnet drives their universal AI copilot, offering all the connectivity and workflow power of Tines in a secure chat environment. This provides teams with a conversational interface to access Tines' full automation capabilities.
- **Agents**: Sonnet enables fully or partially agentic workflows with reasoning and tool use, launched as their latest tier 1 product in late June 2025. These agents can handle the workflow logic dynamically during execution, reducing complex multi-step processes to single operations.
## Transforming productivity and workflow creation
Claude's integration extends beyond automation metrics, empowering Tines to transform how customers approach workflow creation and management. The impact is evident in data transformations, where Claude has helped create what O'Brien calls "a profound usability gain of our product, around 10–100x improvement." Security analysts now complete instantly what previously required security engineers.
The Agents feature represents an even more dramatic efficiency gain. "Our Agents feature can reduce the time spent building workflows because the AI can do the plumbing on the fly when running," O'Brien explained. "In one case study, a 120-step workflow was converted to a single-step agent, with comparable results. This corresponds to a 100x time-to-value improvement."
These improvements benefit Tines and transform how their customers operate. Teams that once needed specialized technical knowledge can now build sophisticated workflows independently, while complex multi-step processes become single-agent operations that adapt dynamically to changing conditions.
## Building the future of AI-powered automation
Tines envisions their automation platform as the backbone of enterprise AI operations. "We see Tines as being a core solution that enables businesses to harness the full power of AI," O'Brien said. "Our goal, quite simply, is to maximize enterprise AI adoption and drive unparalleled return on customers' investments in AI."
Beyond platform expansion, Tines is exploring ways to embed their capabilities directly into AI tools teams already use. "Right now, one trend is MCP, and we're looking at how we might offer the connectivity power of Tines in more remote places, like Claude Code or third-party AI chat tools that teams have adopted," O'Brien explained. This approach would help bring Tines' workflow automation to wherever teams are having AI conversations, making powerful automation as accessible as a chat interface. Their collaboration with Anthropic enables this ambitious vision.
"Our work with Anthropic is essential in this regard and we can't wait to see where it goes next."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## tl;dv Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/tldv
Path: 18-Industry-UseCases/tldv.md
# tl;dv boosts revenue 500% from AI-powered meeting intelligence with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
300% growth
in new customer sign-ups
500% increase
in revenue
tl;dv, a platform specializing in meeting intelligence, revolutionized its offering by integrating Claude. This partnership transformed tl;dv from a meeting recap tool into a sophisticated AI-powered analytics engine.
With Claude, tl;dv saw:
- 300% growth in new customer sign-ups
- 500% increase in revenue
- 20-30% decrease in monthly customer churn
- 50% faster summary generation
## The Challenge: Modernize technology and business operations for a digital world
In the wake of the 2020 remote work boom, tl;dv emerged as a solution to the growing need for efficient virtual meeting management. Initially offering automated recording, transcription, and summarization of video meetings, tl;dv soon realized the potential for AI to revolutionize their platform. However, they faced challenges in delivering fast, accurate, and actionable insights to their users.
## Enter Claude: Advanced AI to improve the user experience
That's when tl;dv turned to Claude to power their next generation of meeting intelligence.
"At first, our platform helped make meetings more efficient by automating follow-up resources. When we incorporated Claude into our platform, we were able to synthesize insights across multiple meetings, delivering actionable recommendations and driving tangible business outcomes for our customers,” said Raphael Allstadt, Co-founder and CEO. “With Claude, our platform evolved from a meeting recap tool to a powerful intelligence engine."
## Immediate impact: 50% increase in speed and reliability
The impact of Claude on tl;dv's product was immediate and profound. Users experienced a 50% increase in summary generation speed, allowing them to access key meeting insights faster than ever before. This rapid "time to aha moment" significantly boosted customer satisfaction.
> Anthropic is the undisputed winner for us because Claude allows us to serve our users without any interruptions or delays. We see consistently fast response times, high uptime, and excellent documentation and SDKs.
— Yalin Gunayer, AI Engineer at tl;dv.
## Providing customers with advanced analysis and actionable insights
But speed was just the beginning. Claude's advanced analysis capabilities enabled tl;dv to offer deeper, more actionable insights from meeting data. Instead of simple summaries, customers now received customized reports identifying trends across weeks worth of meetings at once and providing concrete recommendations. This depth of analysis transformed tl;dv from a basic transcription service into an indispensable business intelligence tool.
## New Claude-powered features
Perhaps the most exciting development was tl;dv's ability to create innovative features powered by Claude. Their automated sales playbook monitoring system, a first of its kind, analyzes sales calls against defined or custom methodologies like MEDDIC. Sales managers can now track team performance across up to 30 meetings at once, identify areas for improvement, and provide data-driven coaching, all through an intuitive dashboard.
"Sales teams have shown significant interest in this application of AI for a critical sales workflow, as it allows them to scale coaching in ways that would have taken hours of manual effort before," said Allstadt.
## A better user experience with AI
The improved quality and consistency of Claude's output also allowed tl;dv to integrate AI-generated insights into more sophisticated user interfaces, including graphs and dashboards.
"Reliability and consistency really matter for the Product Team. Embedding AI into more sophisticated User Interfaces requires the AI to deliver consistent, well-formatted results. Anthropic is the only AI that satisfies our requirements," said Aranzazu del Castillo Figueruelo, Designer and Researcher at tl;dv.
## ROI and business impact
The business impact of these improvements was substantial. These figures reflect the enhanced value users were deriving from the platform:
- 300% growth in sign-ups
- 500% increase in revenue
- 20-30% decrease in monthly customer churn
## Looking to the future: Using Claude to revolutionize knowledge transfer
Looking ahead, tl;dv is excited about leveraging Claude's expanding capabilities, particularly longer context windows for more comprehensive multi-meeting analysis, going from 30 to hundreds of meetings analyzed at once. Allstadt envisions a future where AI revolutionizes how organizations onboard and transfer knowledge.
> Imagine joining a new company: With a few summaries, you're up to speed on everything you need to know. Or you take over a customer account and instantly understand the full context as if you've been serving them for years. That's the future we're building with Anthropic.
— Raphael Allstadt, Co-founder and CEO
By integrating Claude, tl;dv has not only enhanced its core product but has also positioned itself at the forefront of AI-driven meeting intelligence. As virtual meetings continue to be a crucial part of business operations, tl;dv's Claude-powered platform stands ready to turn countless hours of conversation into actionable, business-driving insights.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Tome Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/tome
Path: 18-Industry-UseCases/tome.md
# Tome uncovers strategic insights for sales teams with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
Hours saved
researching accounts daily
Improved conversion
rates for emails and calls
Tome uses Claude for their AI sales assistant to quickly synthesize vast amounts of information and uncover key strategic insights about target accounts. With Claude, Tome enables sales reps to:
- Save hours researching accounts
- Improve email and call conversion rates
- Generate more qualified pipeline
## Evolving from presentations to sales enablement
Tome started as a presentation software company, offering an alternative to PowerPoint and Google Slides. As generative AI emerged, Tome incorporated AI features like automatically generating slideshows, driving strong user growth.
Tome realized that while sales and marketing teams heavily used presentations, they spent even more time researching information for those decks than building them. "As we dug deeper into their needs, we realized they spend more time researching what to include in the presentation rather than making the presentation itself," explained Ves Stoyanov, Head of AI at Tome.
## Synthesizing data to uncover strategic insights
Tome pulls data from a company's sales and marketing stack alongside external sources like financial filings, websites, and news. Claude analyzes this information to generate:
- A concise summary of the target account
- Identification of the account's key strategic initiatives
- Recommendations for positioning the product based on those initiatives.
- Suggestions of key decision makers to contact
"We need to understand the owners' strategic priorities and initiatives, how our product relates to them, and the usual approaches to potential clients," said Ves. "But you can imagine that this is a process that takes in the order of a few hours if you have to do it manually, in the depth that you would go for your important clients."
## Claude outperforms in accuracy, context, and coherence
When evaluating AI models for their sales use case, Tome found that Claude delivered better results than other alternatives they explored.
> When we compared Claude to other models for generating sales strategies, Claude consistently delivered better results. It was better at citing specific information from the source documents instead of making things up. Claude could also handle a larger volume of input data through its longer context window. Most importantly, the quality of the sales strategies Claude generated was higher— they were more coherent and actionable. So for helping reps strategize how to approach target accounts, Claude was the winner.
— Ves Stoyanov, Head of AI
## Driving sales productivity and relevance
By automating the research process, Tome enables sales reps to engage accounts faster. "Time savings is huge," noted Sarin Devraj, Tome executive. Tome expects to improve key sales metrics like emails sent, calls made, and conversion rates.
More importantly, Claude's insights allow reps to reach out with messaging relevant to the account's most pressing priorities. Sarin explained, "At the end of the day, what signals whether a company needs your product is their overall strategic initiatives happening at that business."
## Looking forward
Tome sees an opportunity to close the loop between research, strategy, and execution. The company envisions starting with deep research capabilities powered by Claude, and expanding to help sales teams through the entire journey—from identifying opportunities to creating compelling presentations and understanding prospect engagement. "We strongly believe that AI isn't a moment, it's the future," said Ves.
Tome is pioneering a new approach that delivers real value to sales teams by focusing on extracting and synthesizing insights rather than just generating content. They're moving beyond simple intent signals like job changes or website visits to uncover true strategic alignment between companies and products. With their sales domain expertise, technical excellence, and Claude's advanced capabilities, Tome is poised to transform modern sales teams—making them more strategic, efficient, and ultimately more successful in delivering value to their customers.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Trellix Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/trellix
Path: 18-Industry-UseCases/trellix.md
# Trellix deploys autonomous security agents with Claude in Amazon Bedrock
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Medium
Product:
Claude Platform
Location:
North America
8 hours saved
for every 100 security alerts processed
99.8% reduction
in development time from 40 hours to 5 minutes
Trellix, a leading cybersecurity company, uses Claude in [Amazon Bedrock](https://aws.amazon.com/bedrock/) to power AI agents that autonomously analyze security alerts, automate development tasks, and streamline operations, allowing human analysts to focus on strategic work while saving thousands of hours of manual effort.
With Claude, Trellix:
- Analyzes security alerts at the scale of hiring 10 additional staff members
- Reduces development time for critical code from 40 hours to under 5 minutes
- Saves an average of 8 hours of staff time for every 100 alerts processed
- Enables junior analysts to perform at senior levels by learning from AI-generated responses
## Transforming cybersecurity through autonomous AI agents
Cybersecurity teams struggle with an overwhelming flood of daily security alerts while increasingly sophisticated threat actors continue to develop advanced techniques that can compromise systems before defenders notice the intrusion.
"Cybersecurity faces a fundamental challenge of scale and speed," explains Zachary Krider, Director of Strategy & AI at Trellix. "Attacks move so quickly that data can be extracted or extorted from companies before a human analyst realizes an intrusion has occurred."
Instead of adding more security products that generate additional alerts, Trellix recognized the need for a fundamentally different approach. They developed AI systems that independently perform initial analysis and triage of security events, reducing the burden on human analysts while ensuring no critical threats go undetected.
## Choosing Claude for intelligence, reliability, and precision
After evaluating multiple AI models, Trellix selected Claude for its superior performance in complex cybersecurity contexts. Martin Holste, CTO of Cloud & AI at Trellix, highlights Claude's advantages, saying, "Claude is skilled at understanding and following intricate, multi-step processes with high accuracy. It can navigate the nuanced business logic of each company's support processes while catching potential errors before they happen."
Trellix values Claude's ability to make nuanced recommendations when faced with ambiguous data. Holste explains, "What impresses us about Claude is how it avoids absolute declarations. When analyzing security data with unclear signals, Claude will say 'based on these patterns, this outcome is likely' rather than making rigid pronouncements. This approach combines general security principles with our customers' specific contextual knowledge for better decision-making."
Security considerations also influenced the decision. Trellix accesses Claude through Amazon Bedrock, which provides enterprise-grade security and scalability. "Amazon Bedrock offered Trellix the latency, scalability, and reliability to introduce AI-powered security analysis to its customers," says Krider.
## How Trellix builds autonomous security agents with Claude
Trellix's Wise platform uses Claude to create an agentic system that autonomously handles security analysis across their extensive portfolio of security products. Instead of requiring customers to interact with yet another security interface, Wise works behind the scenes to thoroughly investigate security events and provide contextualized results.
Holste uses an analogy to explain this approach: "Think about working with an executive assistant. You don't stand over their shoulder while they book your travel arrangements—you simply request the outcome you need and they handle the details independently. That's how our AI agents operate. They work behind the scenes, following established security protocols without requiring constant supervision, then deliver complete analyses when you need them."
Trellix's agentic AI system includes several specialized components:
- **Event analysis and triage**: Autonomously reviews security events across endpoint, network, email, and cloud environments, identifying connections and prioritizing critical issues
- **Contextual threat intelligence**: Correlates current activity with historical threat data and the latest intelligence to provide a complete picture of possible attacks
- **Automated response recommendations**: Suggests specific remediation steps based on best practices and analysis of past successful resolutions
- **Cross-platform investigation**: Connects insights across Trellix's entire security portfolio and over 500 technical partners, providing a comprehensive view of security posture
Instead of programming rigid procedures, Trellix gives Claude broad strategic direction. Holste explains, "We provide Claude with our security objectives and key considerations. We don't dictate every step of the analysis process. We trust Claude to determine the best next steps based on each specific security situation. This flexibility allows the system to adapt to new threats while following proven security practices."
This approach lets the system adapt to new situations while maintaining consistency in its overall methodology. Trellix grounds these agents in documentation rather than fine-tuning models, following the same approach they would use when onboarding human security engineers.
## Measuring ROI and empowering security teams
Trellix built ROI measurement directly into their AI agent system from inception. Holste says, "From day one, every time the agent runs, it calculates how much time it saved a human. For every 100 alerts analyzed, it's eight hours worth of a person’s time saved."
For a typical customer, this translates to value equivalent to hiring 10 additional security analysts—a compelling advantage when skilled security talent is limited. This shift enables security teams to review every single alert instead of selectively sampling or simply ignoring lower-priority events when resources are limited.
The benefits go beyond processing more alerts. Many customers were forced to leave valuable security features unused because they couldn't handle the volume of information generated. "Our customers invested in advanced security capabilities," explains Holste, "but often had to disable them due to insufficient resources to review everything. Now they're finally getting full value from their investment because Claude can analyze everything and surface what actually requires attention."
The ROI for Trellix's development teams is dramatic. Building security parsers and API integrations that once required 40 hours of developer time now takes under 5 minutes—a 99.8% reduction in time investment. "There was growing customer frustration with connector build times," says Krider. "With our Sidekick platform using Claude in Amazon Bedrock, we reduced integration time, eliminating backlogs and improving customer satisfaction."
The most unexpected benefit was the impact on staff development. Security professionals, especially at more junior levels, are learning faster by watching how the AI analyzes threats. "Our customers say their teams are improving their skills just by reviewing Wise's work," explains Krider. "They observe how it approaches complex security problems and quickly adopt those techniques themselves." This natural learning process has transformed traditional security training. What took years of on-the-job experience to master can now be learned in weeks, creating more confident and capable security teams.
## Building the future of AI-powered cybersecurity
Trellix believes AI will reshape cybersecurity by enabling truly comprehensive protection for the first time. The traditional security landscape has been marked by an endless game of catch-up, with defenders scrambling to respond to increasingly sophisticated threats. But that dynamic is about to change.
Holste explains, "The security industry has always moved too slowly compared to attackers. AI fundamentally changes the equation—it's like giving defenders a jetpack when they've been limited to walking." This transformation isn't just about speed—it heralds a new era where security teams can finally get ahead of threats, predict attacks before they happen, and protect digital assets with unprecedented effectiveness. For the first time in cybersecurity history, defenders will have the tools to not just keep pace with attackers, but to take the lead in safeguarding our digital future.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Triple Whale Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/triple-whale
Path: 18-Industry-UseCases/triple-whale.md
# Triple Whale drives business growth with Claude
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Small
Product:
Claude Platform
Location:
North America
50%+ KPI increase
in north star metrics for early customers
70% time savings
reduction in reporting time
Triple Whale uses Claude to power AI agents that help brands of all sizes automate complex analyses and uncover valuable insights—revolutionizing how they manage customer acquisition, retention, and conversion strategies, and operations.
With Claude, Triple Whale’s agents:
- Process up to 150,000 tokens of complex financial and marketing data
- Plan and execute up to 1000 different analytical steps autonomously
- Have helped early customers see increases in north star KPIs upwards of 50%, while reducing reporting time by over 70%
## Meeting the commerce analytics challenge
According to Triple Whale, brands struggle with fragmented data across multiple platforms, hindering a true understanding of their entire business, and ultimately, their ability to make confident decisions.
"Our founders faced these challenges running a brand firsthand, and, since our origin, believed AI would be the unlock to solving them," explains Anthony DelPizzo, Director of Product Marketing at Triple Whale.
They first built a consolidated data platform with proprietary pixel technology to capture comprehensive customer journey data, then optimized this architecture for AI applications. This foundation enabled them to develop MOI (Metrics, Optimization, and Intelligence) AI, which evolved into their current suite of Claude-powered agents.
## Why Triple Whale chose Claude for agent intelligence
After extensive testing, Triple Whale selected Claude 3.7 Sonnet as their default agent model due to its unique ability to maintain context and accuracy with large, complex numerical datasets.
"Our agent workflows require analyzing massive amounts of data—up to 150,000 tokens worth of dashboards and metrics," explains Maksim Gorev, AI Engineer at Triple Whale. "Most AI models lose context when processing large volumes of numerical data, but Claude consistently maintains accuracy and provides trustworthy insights. During our evaluations, Claude produced the most reliable results without distorting figures."
This accuracy is essential for Triple Whale's customers, who rely on these metrics for critical business decisions about marketing spend, inventory management, and growth strategies.
## How Claude powers intelligent agent workflows
Triple Whale has built a comprehensive AI agent system with Claude at its core, providing proactive, automated analysis to their customers:
- **Agent Library**: Pre-built, customizable agents for acquisition, retention, website conversion, and business operations that brands can schedule to run at different cadences, providing constant access to fresh insights without manual effort.
- **Deep Dive Agent Swarm**: A multi-agent orchestration system that splits complex analytics tasks into parallel sub-agents, leveraging Claude's exceptional ability to synthesize results from specialized tools including TextToSQL, code interpreter, vision analysis, web search, MMM, and forecasting. Claude detects anomalies and dynamically refines approaches mid-analysis—switching analytical methods or recalibrating parameters to extract maximum value from each tool without human intervention.
- **Step Planner**: A Claude-powered component that determines the optimal analytical strategy for each business question, ensuring analyses follow the appropriate approach.
- **MOI Chat**: Reactive component that handles ~3,000 daily analytics requests through natural language, allowing users to quickly query business metrics.
Claude enables Triple Whale's agents to deliver insights in three simultaneous formats simultaneously—text analysis, data visualization, and interactive data presentations with React components. This multi-format approach helps users understand complex data and take action based on insights that would otherwise require specialized analysts.
## Transforming business operations with AI-powered insights
Triple Whale's Claude-powered agents have revolutionized how brands analyze their data. One customer used the Creative Analysis agent to review 600 marketing assets, reducing a five-hour process to just 10 minutes—freeing their team to focus on strategy rather than manual review.
Another customer achieved their highest revenue day ever, surpassing the previous record by \$200,000, by following an agent’s exact recommendation to scale specific areas of marketing spend.
These agents uncover insights that would otherwise remain hidden due to resource constraints. DelPizzo explains, "Our AI agents automatically identify trends and opportunities in the data that brands couldn't find manually. This gives even small teams with limited resources the ability to make data-backed decisions that previously required teams of dedicated analytics specialists."
The ability to schedule agents for regular analysis represents a fundamental shift in operations. Instead of reactively investigating issues, brands receive proactive morning briefings with fresh insights across their business. This keeps teams informed without manual effort, allowing them to spot opportunities and address problems before they escalate.
## Building an AI-augmented future for brands everywhere
Initially optimized for ecommerce and retail, Triple Whale plans to expand to broader industries, while deepening Claude integration throughout their platform. They're actively transitioning from GPT-4 to Claude 3.7 across systems, including their main MOI chat that handles thousands of daily analytics questions.
"Our long-term vision is to expand beyond ecommerce and retail, powering more efficient growth for businesses in any vertical," explains DelPizzo.
Together, Triple Whale and Anthropic are democratizing sophisticated business intelligence—transforming complex data into growth opportunities for companies of any size.
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## TRY Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/try
Path: 18-Industry-UseCases/try.md
# TRY accelerates creative excellence with Claude
[Try Claude](https://claude.ai)
Industry:
Professional services
Company size:
Small
Product:
Claude Enterprise
Location:
Europe
30% time savings
reduction in routine tasks
40% faster proposals
improving competitiveness
Norway's largest communications group, TRY, uses Claude Enterprise to transform routine tasks into strategic opportunities, enabling their 400+ creative professionals to focus on delivering breakthrough work for clients.
**With Claude, TRY achieved:**
- 30% reduction in time spent on routine tasks, freeing teams for higher-value work for customers
- 40% faster proposal development, improving competitiveness
- Over 50 use cases implemented across creative, strategy, and technical teams
- Seamless creation of internal AI agents across the organization
## Navigating creative industry pressures while scaling innovation
As Norway's leading advertising and marketing group, TRY faced the challenge of delivering higher quality work more efficiently. Their diverse portfolio—including TRY Reklame, TRY Råd, TRY Opt, TRY Dig, TRY Design, TRY Studio and more—serves clients who increasingly demand faster turnaround and more comprehensive deliverables.
Time-intensive processes in proposal writing, research, and routine tasks were consuming their creative talent's time. TRY's entrepreneurial culture meant they needed a solution that would enhance rather than constrain their creative autonomy.
"We were already experimenting with AI tools across the organization, but recognized the need for a more structured, enterprise-wide approach," said Kaare Øystein Trædal, CCO at TRY.
## Selecting Claude for superior creative output and enterprise reliability
TRY evaluated several AI solutions but selected Claude Enterprise based on several critical factors. Claude's output quality and reliability stood out—the responses were more nuanced, creative, and trustworthy for client-facing work compared to other models they tested.
Enterprise-grade security was also essential for handling confidential client information, while Claude's adaptability across diverse use cases meant it could serve multiple departments with different creative and strategic needs.
What distinguished Claude from competitors was Anthropic's collaborative approach to implementation and ongoing support—offering strategic partnership potential that aligned with TRY's entrepreneurial culture and focus on quality over quantity.
## How Claude transforms creative workflows
TRY has strategically integrated Claude across nearly every aspect of their operations, with applications spanning:
- **Creative strategy and development**: Strategic AI sparring partner for client strategy development, creative brief enhancement, concept testing and refinement, market and competitive analysis
- **Project management and client service**: Meeting summaries and action item tracking, extracting key insights from complex client documents, translating technical information into clear client communications, automating routine client communications
- **Proposal development and new business**: Proposal writing assistance, RFP response optimization, competitive differentiation strategy, budget justification and presentation
- **Content development**: Content strategy development, multi-channel content adaptation, media analysis and trend identification, tone of voice generation and consistency
- **Digital and technical applications**: Code debugging and optimization, technical documentation creation, UX writing and digital content, data analysis and visualization narratives
- **Knowledge management**: Creation of internal knowledge libraries, training material development, process documentation and improvement, research synthesis and sharing
## Empowering creativity while delivering business results
Claude's implementation has significantly benefited TRY's operations. Teams now spend 30% less time on routine tasks, allowing them to focus on higher-value creative and strategic work. Streamlined research processes that previously took days now complete in hours, and first-draft quality has improved, requiring fewer revisions.
From a business development perspective, TRY creates more competitive proposals with deeper insights and clearer articulation of value. Their increased capacity to respond to RFPs and new business opportunities has enhanced their positioning as a forward-thinking agency partner. The reduced administrative burden on creative and strategic staff has created new opportunities for professional development in AI-augmented workflows, leading to greater job satisfaction through focus on more meaningful work.
For TRY's clients, this transformation means quicker insights, greater depth and breadth of strategic and creative options, and faster response times to requests and market changes. The impact extends beyond efficiency—Claude enables TRY to maintain their creative excellence while scaling operations to meet growing demand.
## Building the future of AI-enhanced creativity
TRY sees Claude as a strategic asset in their growth and development. The success of their implementation has led to widespread adoption across teams, with employees creating numerous specialized AI agents for different creative, strategic, and operational functions. "So many agents have been created across the company that we need to group them or implement a naming convention so people can orient themselves towards the right ones," said Kaare Øystein Trædal, CCO at TRY.
Looking ahead, TRY envisions deeper integration of Claude with other tools and platforms, development of custom AI agents for specialized workflows, and exploration of multimodal applications involving text, image, and potentially audio. They're creating new AI-powered service offerings for clients and developing educational resources to help clients navigate AI implementation themselves.
The organization continues expanding AI literacy programs across all teams, developing specialized AI expertise in creative, strategic, and technical areas, and refining AI workflows to improve efficiency and quality. TRY's implementation shows that with the right approach, AI can enhance human creativity rather than replace it—a principle that drives their vision for the future of the creative industry.
## Related stories
### How does a badge-maker shorten lead times but keep an old-world process alive?
### Caylent turns months of migration work into days with Claude Agent SDK
### How can a two-person fabrication studio make room for problems it’s never solved before?
### LG CNS modernizes 20-year-old enterprise systems with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Twilio Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/twilio-qa
Path: 18-Industry-UseCases/twilio-qa.md
# A Twilio PM on building a self-learning development platform with Claude Code
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Code
Location:
North America
425 API tools
packaged into a Claude Code plugin
Full AI voice agent built in 10 minutes
one iteration
Connectors: Twilio
Build powerful communications and customer engagement
[Read more](https://claude.com/connectors/twilio)
[Twilio](https://www.twilio.com/en-us) provides programmable tools and APIs that allow developers and businesses to integrate voice, video, text messaging, email, and authentication capabilities directly into their own applications. Michael Carpenter is Director of Product on Twilio's Programmable Voice team. Over the past 11 years at Twilio, he's helped developers build on the company's communications APIs. Over 51 days, working solo with Claude Code, Carpenter built the Feature Factory: a self-learning development system that takes a brainstorm idea through a subagent pipeline to produce specs, tests, working code, and documentation. The output is a Claude Code [plugin](https://www.twilio.com/en-us/blog/developers/best-practices/prototyping-twilio-apps-claude-code-plugin) that packages hundreds of hours of Twilio domain knowledge for any developer. We spoke with Carpenter about [how the project changed](https://www.twilio.com/en-us/blog/partners/introducing-twilio-claude-connector-claude-code-plugin) how he thinks about AI-assisted development.
## Anthropic: What made you start this project?
**Michael Carpenter, Twilio:** I spend my days helping customers build on Twilio's APIs, so I know the platform deeply: dozens of products, thousands of parameters, and the subtle interactions between them. The question I started with wasn't "can AI help?" Everyone knows AI can help write code. The question was: how do you structure AI collaboration to produce work you'd actually ship? Not prototypes. Production-ready serverless functions with test coverage, error handling, and documentation.
## Anthropic: You've been at Twilio for over a decade. What's the developer experience problem you were trying to solve?
**Carpenter**: Building production Twilio applications is challenging. Not because any single thing is difficult, but because the surface area is enormous and the failure modes are often silent. A misconfigured webhook doesn't throw an error, it just doesn't fire. A call that fails to connect can show completed status because the parent call completed even though the child call never answered. A recording callback with a relative URL generates an error that Twilio logs in the debugger, where no one looks.
I've watched developer after developer hit the same walls. Dozens of products, thousands of parameters, documentation that's comprehensive, but vast.
## Anthropic: Tell us about the Feature Factory. What does it actually do?
**Carpenter:** At the most simple level, you give it a brainstormed idea and it runs through a pipeline of specialized subagents: architect, spec, test generation, development, review, documentation. But the real leverage is that the system learns as it goes. I built hooks that catch new learnings whenever an error occurs, and [custom skills](https://www.twilio.com/docs/ai/skills) that capture domain knowledge from every session.
When I started, I had a simple learnings file where I'd write down API quirks and debugging insights. But that failed within four sessions. My next step was to build a documentation flywheel: hooks that write suggestions to a file Claude can read, then auto-clearing when you actually update the docs. My theory is that the system capturing knowledge has to be lower-friction than the discipline it replaces.
You can see what that buys you. A self-service IVR that used to take multiple iterations now takes 5 minutes and one pass. A full AI voice agent that takes pizza orders—recording, transcription, and SMS confirmation— now takes just 10 minutes.
The [plugin](https://www.twilio.com/en-us/blog/developers/best-practices/prototyping-twilio-apps-claude-code-plugin) is the output of all of that. It packages hundreds of hours of accumulated Twilio knowledge so any developer can use Claude Code with Twilio and get the benefit of everything the system has ever learned.
## Anthropic: You built this as a product manager, not a software engineer. How did that work in practice?
**Carpenter:** I can now ship code in domains where I'm not an expert. This project ended up being more than 1,000 commits over 90 days, 425 MCP tools, a published npm package, and a Claude Code plugin. But the reason it worked isn't because Claude Code wrote the code for me. It's because I know Twilio's platform deeply, and Claude Code could hold the entire codebase in context and reason across it. I brought the domain knowledge, and Claude Code brought the ability to execute on it at a scale I couldn't alone.
## Anthropic: There's a great story in your writeup about the MCP server being broken for 35 days without anyone noticing. What happened?
**Carpenter:** The MCP server, which was wrapping every Twilio API I could get my hands on, had been silently failing since the day it was configured. Claude Code would spawn the process, get EOF, and quietly move on, with no error or warning. That meant thirty-five sessions of building and testing, all without the tool infrastructure the whole system was designed around.
In those 35 sessions, we built 8 validated use cases, documented 31 architectural decisions, created 7 specialized subagents, and published an npm package. All without the tools. The real question was how any of that productive work happened anyway.
I finally found the fix, which was 53 lines of TypeScript. But the more important thing I learned is that Claude Code isn't a tool executor, but more of a cognitive amplifier. The tools help, and once they worked, the deep validation caught bugs that manual testing never would have found. But the real value is the collaboration: the thinking, architecture, and pattern recognition, as well as ability to hold the entire codebase in context and reason across it.
## Anthropic: What surprised you about working this way?
**Carpenter:** How good Claude is at finding patterns across a codebase. Early on, a Twilio function was throwing errors. I found the bug: a response body was being passed as an object instead of a string, which crashes the serverless runtime. Fixed it. But the alerts kept firing, because there was a second, unrelated bug producing the same error code.
Once we understood both root causes, Claude searched the entire codebase and found 29 more instances of the same pattern across different files. Twenty-nine latent bugs, all waiting to fail the same way in different functions at different times. Found in seconds with a single regex. A human debugging this would have fixed the one function that was throwing errors and moved on. Claude's instinct to search broadly turned a bug fix into a systemic cleanup.
The other thing that surprised me was the pushback. The moments that matter most aren't the ones where Claude executes instructions perfectly. They're the ones where it says, "this approach has three problems," followed by evidence from the codebase. Or when it catches something I missed: a check that's testing for property existence when the property is always present, and you need to check its value instead. That's not autocomplete. That's a colleague with perfect memory and infinite patience.
## Anthropic: Before writing any business logic, you set up a model for what the AI should and shouldn't do autonomously. Why start there?
**Carpenter:** The first real decision was about boundaries. The Twilio CLI deploys functions, purchases phone numbers, and manages infrastructure. Those operations cost money, change production state, and are hard to reverse. So I drew a line: the MCP server reads logs, sends test messages, checks call status, and validates configurations. It never invokes CLI commands. CLI is for humans. MCP is for agents.
That created a four-tier risk model. Tier one, fully autonomous: read-only queries like logs and status checks. Tier two, controlled with guardrails: sending a rate-limited test SMS. Tier three, human approval required: deploying code, configuring webhooks, purchasing numbers. Tier four, never autonomous: deleting resources, force-pushing, skipping hooks.
Every tool, every operation, every decision in the next 90 days was filtered through that model. When chaos validation later tested whether the system would recommend operations that trigger billable API activity, the tier model caught it. Not because someone thought to test for it specifically, but because the architecture encoded the principle: operations with financial consequences require human approval. Trust is architectural, not accidental.
## Anthropic: You've talked about prompt quality being more important than infrastructure. What does that mean in practice?
**Carpenter:** When I went back and analyzed our sessions, I found a handful of friction events where the agent made the wrong choice. Those were things like misdiagnosing a failure, skipping a validation phase, using the wrong tools. My first instinct was to build more infrastructure, like a queue runner, or retry logic, or an orchestration that would force the right sequence.
But the fix was actually a 40-line markdown file. It named the specific tools to use, said "do not skip live call phases," and specified per-phase retry budgets. Every one of those friction events was solvable by encoding domain knowledge into the prompt.
This pattern held everywhere. When headless sessions wasted money on infrastructure validation, the fix was a different prompt. When chaos validation needed scope gating, the fix was one sentence in the architect prompt. When the AI isn't doing what you want, the answer is almost always "communicate better," not "build more." CLAUDE.md is your most powerful tool because it loads into context every session. Every instruction there applies everywhere, automatically.
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## Anthropic: How did you get from manually approving every step to running the system autonomously?
**Carpenter:** The temptation is to skip steps and go from "this works interactively" to "let it run autonomously." Each intermediate stage teaches you something about how the system fails, and that knowledge is what makes the next stage safe.
It took 23 design decisions and 40 days. On day one, I had human approval gates after every pipeline phase. Six interruptions per feature. By day 45, the system ran headless: no human in the loop, real phone calls, real validation.
Each step was earned. Stall detection came from surveying other autonomous coding systems and finding that nobody relies on fixed turn limits. We built pattern detection: same tool called three times with the same input means stall, alternating patterns mean oscillation, no file changes means idle. Then safety floors replaced infinite budget defaults. Then sandbox mode for isolation. Then phase retry to preserve partial progress when an agent hit its turn limit.
## Anthropic: How do you think about building your own memory and dreaming systems versus adopting managed infrastructure?
**Carpenter:** I don't think of it in standard “build versus buy” framing. I think of it as: build core pieces or an MVP, then integrate. I built local memory and dreaming myself because the patterns are really just API calls. Plus, integrating anything deeply into our workflow means understanding the abstraction first. But the problem changed as we scaled. Single-developer memory is a file-system problem, but multi-tenant agent memory with audit trails is an infrastructure problem. Those are different problems with different "right answers."
Building it myself is what allows me to be a good evaluator. I know *exactly* what dreaming costs us, what memory search latency looks like, what curation rules really matter. So when I look at Managed Agents, I'm evaluating it from first principles, not from the docs or theory. That means if we move to managed infrastructure, we'll do it for the right reasons, not out of convenience or hypotheses. What surprised me is that speed comes from taking the time up front to develop deep understanding. We mapped the problem space ourselves, so when Anthropic's announcement came it was validation, not revelation.
## Anthropic: What would you tell someone starting their first serious Claude Code project?
**Carpenter:** CLAUDE.md is your project's constitution, not a README. Write it as if you're onboarding a brilliant colleague who forgets everything between sessions. Because you are. Every instruction that isn't in CLAUDE.md is an instruction that will be forgotten tomorrow.
Document what burns you and automate what you forget. Build the flywheel before you need it. The system that captures knowledge has to be lower-friction than the discipline it replaces.
Graduate trust with evidence, not hope. Start supervised. Increase autonomy one step at a time. The path from "approve everything" to "run headless" should be paved with evidence at every stage.
And write your collaboration guidelines early. On day four, I wrote this into our CLAUDE.md: "We are collaborators working together on technical problems. Communication should be direct, professional, and collegial. It's encouraged to push back with evidence when you disagree." I never revised it. It turned out to be the most important instruction in the entire project.
Skills
Get consistent results on specialized tasks. Skills package your expertise so Claude delivers expert-level output every time.
[Read more](https://www.claude.com/skills)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
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- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
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- [Research](../19-Reference/anthropic-com-research.md)
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## Terms and policies
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Customer story | University of Sydney | Claude
Source: https://www.claude.com/customers/university-of-sydney
Path: 18-Industry-UseCases/university-of-sydney.md
# The University of Sydney and Accenture accelerate whale conservation with Claude
[Try Claude](https://claude.ai)
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Education
Company size:
Large
Product:
Claude Platform
Partner:
Location:
Asia Pacific
89.4% accuracy
in detecting minke whales
2 weeks to real-time
analysis transformation
Read more
[Read more](#)
Read more
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[Read more](#)
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Researchers at the University of Sydney use Claude to analyze vast acoustic datasets in real time for whale conservation through their partnership with Accenture, increasing detection accuracy while transforming a two-week manual process into instant insights.
With Claude, the research team achieved:
- 89.4% accuracy in detecting minke whales, compared to 76.5% with traditional methods
- Real-time analysis of data that previously took two weeks to process manually
- Coverage of thousands of kilometers of North American coastline
- Analysis of hundreds of thousands of acoustic recordings annually
## Meeting the urgent need for scalable marine conservation
Marine conservation is shifting toward non-invasive monitoring methods, moving away from traditional approaches like trapping and tagging whales. This transition has led to a vast network of underwater microphones (hydrophones) deployed across coastlines. While this approach is better for the whales, it has created a new challenge: processing an overwhelming amount of acoustic data. "Traditionally, each recording is manually processed, which is time-consuming and labor-intensive, resulting in a significant portion of unused data," said Oscar Mower, researcher at the University of Sydney.
The stakes are particularly high given recent developments in commercial whaling. With many countries—including Japan—investing in new whaling vessels, the need for accurate population monitoring has never been more critical. Traditional analysis methods and basic detection tools like the band limited energy detector, with its 76.5% accuracy rate, cannot keep pace with the volume of data being collected.
## Selecting Claude for superior accuracy and efficiency
After evaluating multiple AI models, the research team selected Claude Opus for three key advantages. First, Claude demonstrated exceptional reasoning and computer vision capabilities when analyzing spectrograms—the visual patterns created from whale sounds. During preliminary testing, Claude successfully analyzed hundreds of spectrograms, establishing a strong baseline for measuring improvements.
Second, Claude's foundation models were valuable given the unique challenges of marine species data. Through transfer learning, Claude required significantly less training data to become proficient at identifying minke whale vocalizations. "This capability was crucial since labeled acoustic data for marine species is extremely limited," said Mower. The ability to achieve high accuracy with smaller training datasets made Claude the ideal choice for marine conservation work.
## How Claude transforms marine acoustic analysis
The team created a dual AI system that combines two types of artificial intelligence. Data is initially transformed from raw underwater sound recordings into visual charts called spectrograms. These spectrograms are like sound fingerprints that show the unique patterns of whale calls. Claude then uses its advanced visual recognition capabilities, in parallel with a specialised AI network called a CNN (Convolutional Neural Network) to analyse these spectrograms and identify whale activity with unprecedented accuracy . This approach enabled four key breakthroughs in whale conservation:
- Real-time monitoring of whale populations across vast ocean areas, replacing manual processes that took weeks
- Precise mapping of migration patterns and critical habitats, informing protected area decisions
- Detailed assessment of how human activities like shipping and drilling affect whale behavior
- Standardized data sharing between international conservation groups, enabling coordinated protection efforts
## Driving measurable conservation impact
Claude's integration has transformed how researchers protect whales by enabling immediate, data-driven actions. Mower said, "By leveraging CNN models and AI AWS models, we can detect minke whales within a five-kilometer radius of a hydrophone with up to 89.4% accuracy." This real-time detection replaces analysis that previously took weeks, allowing conservation teams to act when and where it matters most.
The real-world impact is significant. Conservation teams can use accurate, up-to-the-minute whale location data to:
- Create protected zones along major migration routes and breeding grounds
- Redirect shipping traffic away from areas where whales are present
- Pause or modify drilling operations when whales are detected nearby
- Adjust fishing zones and enforce stricter regulations to prevent gear entanglement
These interventions address several of the main threats to whale populations. The solution provides practical tools for keeping whales safe by reducing ocean noise from industrial activities and preventing vessel strikes, which claim the lives of thousands of whales annually.
The partnership between Accenture and the University of Sydney made this breakthrough possible. Accenture provided the computing power—specialized processors and cloud resources—while the University of Sydney brought deep marine biology expertise. Together, they've created a system that's already saving whale lives.
## Expanding the future of AI-powered conservation
The team sees their success with minke whales as just the beginning. They're working to expand their solution through multiclass classification and transfer learning, aiming to protect a broader range of marine species. Luke Higgins, Managing Director from Accenture, said, "This solution could scale to other marine species, impacting global conservation efforts."
As human activity in oceans increases and climate change threatens marine ecosystems, the research team views their partnership with Claude as essential to developing sustainable, long-term conservation strategies. Their vision extends beyond individual species to creating a comprehensive system for protecting marine ecosystems through AI-powered insights, setting new standards for conservation.
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[Customer story](dolly.md)
Customer story
[Solvely.ai transforms global learning with Claude](solvely.md)
Solvely.ai transforms global learning with Claude
Solvely.ai transforms global learning with Claude
Customer story
[Customer story](solvely.md)
Customer story
[Homepage](https://claude.com)
Homepage
Thank you! Your submission has been received!
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Write
[Button Text](#)
Button Text
Learn
[Button Text](#)
Button Text
Code
[Button Text](#)
Button Text
Write
- Help me develop a unique voice for an audience
Hi Claude! Could you help me develop a unique voice for an audience? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Improve my writing style
Hi Claude! Could you improve my writing style? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Brainstorm creative ideas
Hi Claude! Could you brainstorm creative ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
Learn
- Explain a complex topic simply
Hi Claude! Could you explain a complex topic simply? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Help me make sense of these ideas
Hi Claude! Could you help me make sense of these ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Prepare for an exam or interview
Hi Claude! Could you prepare for an exam or interview? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
Code
- Explain a programming concept
Hi Claude! Could you explain a programming concept? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Look over my code and give me tips
Hi Claude! Could you look over my code and give me tips? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Vibe code with me
Hi Claude! Could you vibe code with me? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
More
- Write case studies
This is another test
- Write grant proposals
Hi Claude! Could you write grant proposals? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to — like Google Drive, web search, etc. — if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.\
\
Please execute the task as soon as you can - an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Write video scripts
this is a test
[Anthropic](https://www.anthropic.com/)
Anthropic
© \[year\] Anthropic PBC
Products
- Claude
[Claude](../15-Claude-AI-Features/product-overview.md)
Claude
- Claude Code
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Claude Code
- Claude Code for Enterprise
[Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
Claude Code for Enterprise
- Claude Cowork
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Claude Cowork
- Max plan
[Max plan](../17-Billing-Plans/pricing.md)
Max plan
- Team plan
[Team plan](https://www.claude.com/pricing/team)
Team plan
- Enterprise plan
[Enterprise plan](../17-Billing-Plans/pricing-enterprise.md)
Enterprise plan
- Download app
[Download app](https://www.claude.com/download)
Download app
- Pricing
[Pricing](../17-Billing-Plans/pricing.md)
Pricing
- Log in
[Log in](https://claude.ai/login)
Features
- Claude for Chrome
[Claude for Chrome](../03-IDE-Integrations/claude-for-chrome.md)
Claude for Chrome
- Claude for Slack
[Claude for Slack](../15-Claude-AI-Features/product-tag.md)
Claude for Slack
- Claude for Excel
[Claude for Excel](../14-Connectors/claude-for-excel.md)
Claude for Excel
- Claude for PowerPoint
[Claude for PowerPoint](../14-Connectors/claude-for-excel.md)
Claude for PowerPoint
- Skills
[Skills](https://www.claude.com/skills)
Skills
Models
- Opus
[Opus](https://www.claude.com/customers/claude-opus-4-6-anthropic.md)
Opus
- Sonnet
[Sonnet](https://www.claude.com/customers/claude-sonnet-4-6-anthropic.md)
Sonnet
- Haiku
[Haiku](https://www.claude.com/customers/claude-haiku-4-5-anthropic.md)
Haiku
Solutions
- AI agents
[AI agents](agents.md)
AI agents
- Claude Code Security
[Claude Code Security](../15-Claude-AI-Features/product-claude-security.md)
Claude Code Security
- Code modernization
[Code modernization](code-modernization.md)
Code modernization
- Coding
[Coding](coding.md)
Coding
- Customer support
[Customer support](customer-support.md)
Customer support
- Education
[Education](education.md)
Education
- Financial services
[Financial services](finance.md)
Financial services
- Government
[Government](government.md)
Government
- Healthcare
[Healthcare](healthcare.md)
Healthcare
- Life sciences
[Life sciences](life-sciences.md)
Life sciences
- Nonprofits
[Nonprofits](nonprofits.md)
Nonprofits
Claude Platform
- Overview
[Overview](https://www.claude.com/platform/api)
Overview
- Developer docs
[Developer docs](../04-API-Reference/Other/home.md)
Developer docs
- Pricing
[Pricing](../17-Billing-Plans/pricing.md#api)
Pricing
- Marketplace
[Marketplace](https://www.claude.com/platform/marketplace)
Marketplace
- Amazon Bedrock
[Amazon Bedrock](../04-API-Reference/Other/partners-claude-on-aws.md)
Amazon Bedrock
- Google Cloud’s Vertex AI
[Google Cloud’s Vertex AI](../04-API-Reference/Other/partners-google-cloud.md)
Google Cloud’s Vertex AI
- Microsoft Foundry
[Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
Microsoft Foundry
- Regional compliance
[Regional compliance](https://www.claude.com/regional-compliance)
Regional compliance
- Console login
[Console login](https://www.claude.com/04-API-Reference/Other/platform-claude-com.md)
Console login
Resources
- Blog
[Blog](https://www.claude.com/blog)
Blog
- Claude partner network
[Claude partner network](../04-API-Reference/Other/partners.md)
Claude partner network
- Community
[Community](https://www.claude.com/community)
Community
- Connectors
[Connectors](../04-API-Reference/Other/partners-mcp.md)
Connectors
- Courses
[Courses](https://www.anthropic.com/learn)
Courses
- Customer stories
[Customer stories](customers.md)
Customer stories
- Engineering at Anthropic
[Engineering at Anthropic](https://www.anthropic.com/engineering)
Engineering at Anthropic
- Events
[Events](https://www.anthropic.com/events)
Events
- Plugins
[Plugins](../08-Plugins-Skills/claude-com-plugins.md)
Plugins
- Powered by Claude
[Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
Powered by Claude
- Service partners
[Service partners](../04-API-Reference/Other/partners-services.md)
Service partners
- Startups program
[Startups program](../15-Claude-AI-Features/programs-startups.md)
Startups program
- Tutorials
[Tutorials](https://www.claude.com/resources/tutorials)
Tutorials
- Use cases
[Use cases](https://www.claude.com/resources/use-cases)
---
## Vambe Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/vambe
Path: 18-Industry-UseCases/vambe.md
# Vambe powers conversational commerce across Latin America with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Latin America
95%+ multi-agent reliability
Up from 30% with previous models—enabling agents to handle multi-step workflows that drive 40-60% higher conversion rates for customers
1,500+ businesses
Across Latin America using Vambe's Claude-powered platform to automate sales conversations on WhatsApp and Instagram
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
Introducing Claude Code
See Claude Code in action—from concept to commit in one seamless workflow.
[Vambe](https://www.vambe.ai/) is a Chilean startup building conversational AI that helps mid-sized businesses across Latin America. The platform turns customer interactions into revenue by automating sales conversations, qualifying leads, and completing transactions directly within WhatsApp and Instagram.
## With Claude, Vambe achieved:
- 95%+ multi-agent reliability, up from 30%, enabling multi-agent workflows
- 40-60% higher conversion rates compared to customers' previous sales processes, including both manual workflows and prior AI models
- 60% reduction in healthcare clinic no-shows
- Customer onboarding time reduced from 7 days to 3 days
- Engineering debugging time dropped from 40% to 10%, freeing 120 hours per month
## The challenge
Mid-sized businesses across Latin America face a common challenge: top-tier enterprise automation tools are too expensive and complex, while basic software cannot keep pace with growth. Sales teams spend entire days answering repetitive questions—"What are your hours?" "Do you have this in stock?" "How much does it cost?"—instead of closing deals.
Vambe set out to solve this with a platform that qualifies leads, schedules appointments, and completes transactions directly within messaging apps, connecting to existing CRMs, booking tools, and payment processors.
Before integrating Claude, Vambe faced three technical barriers. Previous AI models would lose context mid-conversation, repeat information, or struggle with regional language variations—a significant problem when a customer in Mexico City uses different expressions than one in Buenos Aires, and the model needs to understand both fluently. Lead qualification required nuanced judgment that other models couldn't deliver: distinguishing a customer ready to buy from one just browsing, then responding appropriately. And as Vambe's platform evolved beyond chat to executing real business actions—updating CRMs, processing payments, scheduling appointments—they needed a model that could reliably follow complex instructions without errors.
## Why Vambe selected Claude
Vambe's team tested multiple AI models during development. Claude consistently outperformed on the capabilities that mattered most for commercial automation: checking inventory databases, calculating pricing, booking appointments, updating CRMs, and processing payments.
”The main difference was function calling reliability,” says Diego Chahuán, Co-founder of Vambe. “Vambe's platform needs to execute real business actions. When an AI model misunderstands a function call or executes it incorrectly, it doesn't just break the conversation—it costs the customer money or damages their reputation. Claude got this right far more consistently than other models.”
Claude also handled the nuances of Latin American Spanish effectively. The language varies significantly between Mexico, Colombia, Argentina, and Chile—different slang, different ways of asking the same question. Claude maintained conversation quality across regions without requiring separate models or extensive fine-tuning.
"Context retention made a practical difference,” Chahuán says. “Claude could pick up a conversation from three days ago and remember what was discussed, what prices were quoted, what objections came up. This meant fewer lost deals.”
## Vambe automates sales conversations with Claude
Vambe had built their entire product vision around function calling—AI agents that could actually execute actions, not just respond to messages. But existing models simply weren't accurate enough. The team was experiencing error rates that meant customers couldn't trust the AI to handle real transactions without supervision.
"When Sonnet 3.5 launched and we saw it was significantly better at coding—where function calling is a critical skill—we were thrilled. From the very first moment we tried it, it felt like discovering fire," says Chahuán. Developers are now using Claude Opus 4.5 and Claude Code.
Function calls that had previously failed or required multiple attempts suddenly worked reliably. The team could chain multiple API calls together, handle edge cases they had written off as impossible, and trust the AI to process payments or book appointments without human verification at every step.
Implementation moved quickly. Vambe had Claude running in production within two weeks. From decision to full deployment: three weeks.
Claude now powers Vambe's conversational AI platform across multiple industries. In the automotive sector, dealerships use Claude-powered agents to qualify leads and guide customers through vehicle selection, financing options, and test-drive scheduling—all within WhatsApp. In healthcare, clinics use Claude to manage appointment scheduling, reminders, and patient follow-ups, with some clinics reducing no-shows by up to 60%. In e-commerce and retail, Claude supports personalized product recommendations and real-time order assistance. In education, institutions rely on Claude-integrated agents to guide prospective students through program discovery, enrollment, and financial aid queries.
Aki KB, a Chilean storage rental company, saw response times drop from two to three hours to seconds. "One of our biggest fears was losing our personal touch—we've always been known for that," the Aki KB team explained. "That's why it was so important to find the right mix between technology and human service, and Vambe delivers that perfectly."
One pattern stands out: businesses name their AI assistants—Francisca, María, Pedro—and most customers don't realize they're speaking with AI. Some even show up at physical offices asking to speak with them.
## The outcome
The most significant improvement with Claude was reliable AI-to-AI handoffs. Previously, handoffs between agents failed 30% of the time. With Claude, reliability improved to over 95%, and the average number of agents per platform increased from 1.0 to 2.3.
This drove measurable business impact across Vambe's customer base: 40-60% higher conversion rates compared to previous sales approaches, 60% fewer no-shows in healthcare settings, and the ability to handle two to three times more customer volume with the same team size.
For Vambe's engineering team, debugging time dropped from 40% of their workload to 10%, freeing 120 hours per month for feature development. Customer onboarding went from seven days to three days.
"Claude turned our multi-agent architecture from a technical limitation into our main competitive advantage," says Chahuán.
Vambe's immediate focus is Brazil, Latin America's largest market. Beyond geographic expansion, the company is exploring predictive customer insights, voice interactions for phone-based sales, and agentic workflows that coordinate both customer-facing and internal operations.
"We don't see Anthropic as just a model provider,” Chahuán says. “We’re making advanced AI accessible to businesses that have historically been left behind by technology. Latin America represents 650 million people and millions of businesses that have been underserved by enterprise software. With Anthropic, we're building that future now.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Vanta Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/vanta
Path: 18-Industry-UseCases/vanta.md
# Vanta streamlines compliance remediation with Claude
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
Weeks to days
accelerated implementation timeframe
113% increase
in developer AI tool adoption in 2 months
Vanta, a leading trust management platform, uses Claude to automate compliance remediation instructions, helping customers quickly fix security issues with precise, code-based solutions that previously required manual research and implementation.
With Claude, Vanta:
- Accelerated implementation timeframe from weeks to just a few days
- Expanded internal developer adoption of AI tools by 113% in just 2 months
- Gained competitive advantage with remediation instructions that customers describe as "the bees knees"
## Making compliance intuitive and actionable
Vanta's trust management platform helps over 10,000 customers automate compliance frameworks like SOC 2 and ISO by running tests that verify security controls. However, when these tests fail, customers can struggle to understand how to fix the underlying issues, compromising their security posture while they figure out solutions.
"Customers had failing tests and didn't know how to fix them, compromising their security and compliance postures," said Iccha Sethi, VP of Engineering at Vanta.
Vanta decided to go beyond detecting compliance issues to provide customers with clear, actionable remediation steps for immediate implementation. The sheer complexity of compliance frameworks—with thousands of controls across multiple cloud providers— made the manual creation of remediation instructions impractical for the Vanta team to maintain at scale.
To solve this challenge, Vanta created an AI-powered remediation system that automatically generates custom fix instructions when compliance tests fail. This system leverages Claude to analyze the compliance issue, determine the customer's cloud environment, and produce tailored step-by-step instructions or code snippets that customers can immediately implement—providing quick, actionable solutions to compliance failures.
## Selecting Claude for superior code generation and easy implementation
Vanta employs an "eval driven framework" to select AI models, running extensive tests with golden datasets to find the best solution for specific customer problems. When evaluating models for their remediation instructions feature, Claude stood out.
"We ran eval tests and comparisons of Claude versus other models, and it outperformed them by approximately 15% for the test remediation use case focused on generating Terraform outputs," said Sethi. This advantage in code generation made Claude the clear choice for Vanta's compliance remediation needs.
Another critical factor was implementation speed. Sethi noted, "Switching to Claude was easy. It took us less than a week to complete the process—from evaluation and testing to implementation—and the transition was seamless."
Beyond core remediation, Vanta also saw dramatic improvements in developer productivity using Claude 3.7 Sonnet and Cursor. "Our team had previously tried alternatives and remained skeptical of code generation tools," explained Sethi. "The high-quality code produced by Claude 3.7 Sonnet has built genuine trust among our engineers in AI coding tools, showing these solutions are truly effective."
## Transforming compliance remediation with AI-generated solutions
With Claude, Vanta developed a remediation system that automatically generates tailored fixes when compliance tests fail. The system determines the customer’s cloud provider and generates precise solution templates or AWS CLI instructions they can use to fix violations.
"An engineer had a breakthrough insight: we already track which cloud provider each customer uses," said Sethi. "We realized we could leverage this knowledge to automatically generate tailored solution templates or specific AWS CLI commands that customers could immediately apply to resolve their compliance violations."
> “Vanta is continually improving to ensure our software and company practices are secure and compliant, making the auditing process very easy. I love how it provides steps for remediation of non-compliance. I check in on Vanta several times a day to keep up to date. We're REALLY loving Vanta AI, and are excited to see what's added to that next.”
– Vanta Healthcare customer
## Winning customers and building market leadership
Claude-powered remediation instructions have become a competitive differentiator for Vanta. One customer reported, "Vanta's remediation instructions are significantly more intuitive, so it's a no-brainer to choose them as the market leader," while another stated, "We selected Vanta over competitors because their generated remediation instructions are a huge timesaver and an invaluable tool for our team."
The feature has transformed how Vanta's customers approach compliance, changing it from a burdensome requirement to a streamlined, automated process. By reducing the time between identifying a security and compliance issue and implementing a fix, Vanta helps customers maintain stronger security postures while spending less time on manual research and trial-and-error remediation.
This innovation has furthered Vanta's position as the market leader, with over 10,000 customers relying on their platform for trust management. The success with Claude has also driven internal AI tools adoption, with their team Slack channel for AI experimentation growing rapidly from 30 to 130+.
## Building towards a proactive compliance future
Looking ahead, Vanta is pioneering the next evolution of compliance with Claude through the Model Context Protocol (MCP). After successfully deploying an internal prototype that instantly answers questions about failing controls and remediation steps, they're developing a public MCP server to extend these capabilities.
"We're exploring how to expand our MCP server integration to consumer-facing APIs and existing developer tools," said Sethi. "We envision workflows where agentic coding tools could automatically fetch remediation instructions or highlight compliance issues needing attention."
This vision transforms compliance from a retroactive burden into a seamless part of development. Sethi said, "We're just scratching the surface of what generative AI can do in compliance and security. This represents a shift-left approach, where compliance merges with security to become real-time and proactive."
Vanta isn't just automating compliance by making security information accessible through AI. They're reimagining it as powerful guardrails that empower organizations to move faster while staying secure. With Claude, they're creating a new approach to trust management that removes the traditional friction of compliance.
## Related stories
### Vega's cyber defense platform returns 67% of analysts' time with Claude
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Vapi Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/vapi
Path: 18-Industry-UseCases/vapi.md
# Vapi turns natural language into production voice agents with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)Claude Agent SDK[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Partner:
AWS
Location:
North America
~3x higher deep activation rate
for users who build voice agents through Vapi's Claude-powered AI agent
3x recovery rate after a failed first call
for users guided by Vapi's AI-powered setup agent
[Vapi](https://vapi.ai/) is an enterprise platform for building, deploying, and managing voice agents. The platform is API-native and deeply configurable, from audio ingestion and endpointing to tool-call structure and fallback logic.
## With Claude, Vapi:
- Shipped Composer, Vapi’s intelligent assistant that helps build and configure voice AI agents through natural conversation, from prototype to general availability in 2.5 months with a team of five engineers
- Made users nearly 3x more likely to reach 100 call minutes, Vapi's milestone for sustained platform usage, when they build voice agents through Vapi's Claude-powered AI agent
- Tripled recovery rate for users who engage Claude-powered guidance after a failed first call
- Doubled initial activation, defined as 10 call minutes, for users onboarded through natural language
- Enabled natural-language debugging of live agents, compressing hours of engineering time into minutes
## The challenge
## Strong signups, soft activation
Vapi gives teams a platform to build AI-powered voice agents that handle real customer calls without a human on the line. The platform exposes more than a dozen configuration points because the use cases demand it: a healthcare company with strict data residency requirements handling 250,000 monthly patient calls and a labor marketplace screening 50,000 applicants a month have almost nothing in common architecturally, but both run on Vapi. That depth of configurability was also a double-edged sword. Technical users could reach a prototype in a day or two. Everyone else hit a wall.
"If you were technical enough to read our API reference and wire up a call, you could reach a prototype in a day or two," said Jordan Dearsley, CEO and Co-founder. "If you were not, you were either in a support channel, a sales conversation, or you logged out."
New customer activation depended on documentation, example code, and Vapi's field engineering team. That was expensive in both directions: lost self-serve revenue from users who never activated, and engineering time spent on basic setup instead of strategic customer work. The goal was concrete: get a non-technical user from signup to a working voice agent in under 30 minutes through natural language alone.
Building agents with the Claude Agent SDK
The Claude Agent SDK is a collection of tools that helps developers build powerful agents on top of Claude Code.
[Read more](https://claude.com/resources/articles/building-agents-with-the-claude-agent-sdk)
## The solution
## Selecting Claude for function-calling reliability
To close that gap, Vapi built Composer, a Claude-powered AI agent that lets anyone create voice agents through natural language conversation. The team ran production experiments across Claude Opus, Sonnet, and Haiku, alongside models from other providers. They used feature flags to split live traffic between models and measured tool success rate, error classes, and user-level outcomes.
For Composer, the criteria that mattered most were function-calling reliability, output consistency under tool orchestration, and latency. Cost mattered once the first three were satisfied.
"Claude's function-calling behavior under the kinds of agentic workloads Composer runs is meaningfully more reliable than alternatives we have tested," Dearsley explained. "When Composer needs to invoke a tool to update an assistant's prompt, add a new squad member, run a simulation, or pull a call log, Claude gets the schema right on the first try more consistently."
The Claude Agent SDK was the second factor. Dearsley built the original Composer prototype on the SDK, which reduced the amount of agent-loop and context-management code the team had to write. "That let us move faster, and it let us reach a level of agentic reliability earlier than we would have otherwise," he noted.
## Composer turns natural language into working voice agents
Dearsley built the first working Composer prototype in a single evening. From that overnight build to general availability took 2.5 months with a team of five engineers, led by Dev Seth, Manager, Product Engineering. A user types what they want ("build me an outbound agent that qualifies real estate leads, transfers hot ones to my sales team, and logs the call in HubSpot") and Composer takes over. Claude has access to a tool suite that mirrors the full Vapi API, selects and invokes the right tools, and streams results back with an approve/deny flow on any action that mutates state. The loop is multi-turn and persistent across sessions.
Scaling that to production meant solving a real architectural problem. "Our first version was a single giant system prompt with tools bolted on," said Seth. "The system prompt was consuming more than 50 percent of our context window before a single user message came in." The fix was a modular architecture with a runtime router, shared chat kernel, and pluggable UI shell. The result: adding Composer to a new product surface dropped from around 700 lines of frontend code to around 30. Claude provides the intelligence layer; the team built everything else, from the architecture to the observability to the fallback logic between the direct Anthropic API and Amazon Bedrock.
Composer now runs on more than 10 skills and a catalog of 100+ tools that reaches beyond agent setup. In a chat thread, Composer searches the web to fill in missing prompt details, provisions a new phone number, runs a simulation against a proposed change, analyzes a transcript, or computes fleet-wide metrics like p95 latency. Claude reaches the catalog through tool search rather than loading every definition upfront. Only the tools relevant to the current turn flow into context.
"The accuracy gap between Claude and the other models we tested widens with chain length and tool specialization," Seth said. "Composer often picks the right tool, chains a dozen of them in the right order, and tunes an assistant's settings across many interdependent configs. Claude gets the full chain right far more often."
Beyond Composer, customers building voice agents on Vapi can also select Claude Sonnet or Opus, via the direct Anthropic API or Amazon Bedrock, to power the intelligence layer of their agent. Claude is among the most heavily used models across Vapi's enterprise customer base.
Introducing Agent Skills
Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.
[Read more](https://claude.com/resources/articles/skills)
## The outcome
## 3x more likely to reach deep activation
Composer users are 2x more likely to reach 10 call minutes and nearly 3x more likely to reach 100 call minutes, compared to users who don't engage Composer. The recovery metric is especially telling: users who engage Composer after a failed first call are 3x more likely to reach deep activation rather than churning.
Vapi's solutions engineers now stand up customer-specific demo agents in real time during prospect calls. Composer can also read call transcripts, diagnose why a call went sideways, and suggest or apply a fix directly, compressing what used to be hours of debugging into minutes.
One moment captures the shift well: a customer flagged a configuration option that was exposed in Vapi's API but didn't yet have a UI surface. A team member asked Composer to make the change, and it worked, updating the configuration through the underlying API without anyone waiting for a UI to ship.
"We knew that if we could compress the time from 'I signed up' to 'I have a working voice agent,' we would materially change the trajectory of the business," Dearsley said.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Vega Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/vega-security
Path: 18-Industry-UseCases/vega-security.md
# Vega's cyber defense platform returns 67% of analysts' time with Claude
[Try Claude](https://claude.ai)
[Contact sales](https://www.claude.com/contact-sales)
Industry:
Cybersecurity
Company size:
Startup
Product:
Claude Agent SDK
[Claude Platform](https://claude.com/platform/api)
Partner:
AWS
Location:
North America
Completes investigations up to 44 times faster with 82% lower costs
than legacy SIEMs
Cut triage from 25 minutes to less than 3 minutes
at a Fortune 500 company
[Vega](https://vega.io/) is an agentic cyber defense platform for enterprises, including Fortune 200 companies, global banks, and leading healthcare providers. The Vega platform runs an agentic cyber defense loop of detection, triage, investigation, and optimization directly on security data where it lives, without ingestion or centralization, with Claude as a reasoning engine behind it.
## With Claude, Vega:
- Completes investigations up to 44 times faster with 82% lower costs than legacy SIEMs
- Cuts triage from 25 minutes to \<3 minutes for a Fortune 500 company
- Reclaims roughly 67% of cyber defense engineering team’s time
## The challenge
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## Security teams could defend and reason across only what they could afford to ingest
Most large enterprises have security data spread across dozens of tools and cloud environments. In theory they could ingest everything into a security information and event management (SIEM) platform, but this is often too complex and cost-prohibitive at enterprise scale. Security teams typically ingest only the fraction they can afford, and everything outside it becomes a blind spot. That can make it difficult to run queries, detection, or investigation at scale.
AI made the tradeoff sharper. "AI agents are only as effective as the data they can access, and most security architectures are either too fragmented or too slow to support agentic cyber defense at scale," explained Eli Rozen, Co-founder and CTO. A security operations center (SOC) that only sees a sampled slice of the environment inherits every blind spot the sampling created. For one top-four global bank, visibility into Amazon VPC Flow Logs, AWS CloudTrail, and Microsoft 365 telemetry sat out of reach, as ingesting it into a legacy SIEM would have cost an additional \$6 million.
## The solution
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## One model family, the right depth at every layer
Vega set out to build agentic cyber defense: agents that detect cyberattacks, then triage, investigate and optimize themselves against the whole environment. The team chose Claude to power those agents in production. “As an AI-native company, we built Vega to work with best-in-class frontier models like Claude from day one, establishing that level of reasoning as the baseline for our platform,” Rozen said.
Reasoning a security team will act on has to clear a high bar, and Vega set a baseline of accuracy using the most capable Claude model, then worked backward to optimize for cost and efficiency without losing quality.
The deciding factor is the range. "Claude gives us the ability to work within a single model family and apply the right level of intelligence exactly where it’s needed across Haiku, Sonnet, and Opus," Rozen explained.
Vega matches each layer of the pipeline to the Claude model tier that fits it: the deepest reasoning goes to confirmed alerts, where the stakes are highest, while high-volume work like log analysis and summarization runs on lighter, faster tiers. "Customers feel this as speed and precision at scale; our own team feels it as being able to keep unit economics reasonable, while ensuring cyber defense engineers have frontier-level answers where it counts," Rozen noted.
## Building on Agent Skills
Within the platform, Vega built on Anthropic’s Agent Skills format to introduce [detection skills](https://vega.io/blog/vega-introduces-detection-skills), an open standard that allows cyber defense engineers to codify their expertise as an agentic loop: how to triage, investigate, and optimize a detection, written when it is authored and applied to every alert. Vega released the standard at [detectionskills.io](http://detectionskills.io), enabling security teams across platforms to encode and share their judgment with the community.
When a detection fires, the loop runs on that judgment. Triage skills decide whether the alert escalates to an incident, with the reasoning attached. Investigation skills analyze the incident before a human looks: forming a hypothesis, gathering evidence, and drafting an explainable conclusion with recommended next actions. Optimization skills write approved verdicts back into the detection, so it fires sharper next time. Engineers sign off on every change, so the judgment stays theirs while the repetitive work finishes before they arrive.
## Running it in production: Amazon Bedrock, EU residency, and resilience
Inference reaches customers through Amazon Bedrock, with zero data retention, no training on customer data, VPC endpoints keeping traffic off the public internet, and pass-through pricing; the direct Claude API runs alongside it for internal tooling and Claude Code. As usage has scaled, Amazon Bedrock's cross-region inference has absorbed load spikes without Vega having to build that capacity itself.
As a global company, Vega needs to serve organizations with compliance, privacy, and data sovereignty requirements in every region. When a customer needed EU data residency for GDPR, Vega stood up a dedicated control plane in Frankfurt, running Amazon Bedrock's EU-hosted Claude models, in under three weeks.
"As an AI-native company, we built Vega to work with best-in-class frontier models like Claude from day one, establishing that level of reasoning as the baseline for our platform."
Eli Rozen,
Co-founder & CTO, Vega Security
## The outcome
## Two-thirds of analyst time back
Across production deployments, customers reclaim roughly 67% of analyst time, complete investigations up to 44 times faster, and pay up to 82% less for data than legacy SIEM ingestion. One Fortune 500 insurer cut mean time to triage from 25 minutes to under 3, and the top-four global bank gained the \$6 million worth of telemetry it previously couldn't afford. Underneath those numbers sits the full picture: The Vega platform completes a scan across more than 1 billion CloudTrail logs spanning 17 AWS regions in 41 seconds, against a 30-minute manual baseline, ensuring frontier AI can reason across the entire environment, rather than a sample of it.
"Scaling frontier reasoning to every detection is the ultimate win for our customers,” Rozen explained. "With adversaries using AI to bypass static rules in legacy SIEMs, we’re bringing the judgement of your best cyber defense engineers to every alert, in real time.” At a leading cybersecurity company, Vega uncovered a live malware infection that signature-based tools had missed entirely. An investment banking firm ran a proof of value and decided to replace its legacy SIEM with Vega's platform. A Fortune 500 technology manufacturer brought Vega in to monitor a large-scale Claude Code deployment for AI agent-specific risks such as prompt-based privilege escalation and unauthorized MCP installations.
Next, Vega is shipping agentic search, which lets AI agents execute complete multi-step threat hunts across an organization's entire security environment. “Choose the right model for each task instead of defaulting to the largest model,” Rozen advised. “Rigorously measure quality in production, and build durable platform capabilities that outlast any single foundation model."
"Claude gives us the ability to work within a single model family and apply the right level of intelligence exactly where it’s needed."
Eli Rozen,
Co-founder & CTO, Vega Security
## Related stories
[Cyera on making Claude Cowork the front door to 40 tools](cyera-qa.md)
Cyera on making Claude Cowork the front door to 40 tools
Cyera on making Claude Cowork the front door to 40 tools
Customer story
[Customer story](cyera-qa.md)
Customer story
[Cyera scales agentic AI across 1,500 employees with Claude Enterprise ](cyera.md)
Cyera scales agentic AI across 1,500 employees with Claude Enterprise
Cyera scales agentic AI across 1,500 employees with Claude Enterprise
Customer story
[Customer story](cyera.md)
Customer story
[Kai delivers preemptive exposure management with Claude ](kai.md)
Kai delivers preemptive exposure management with Claude
Kai delivers preemptive exposure management with Claude
Customer story
[Customer story](kai.md)
Customer story
[How Artemis helps security teams cut incident resolution time by 96%](artemis.md)
How Artemis helps security teams cut incident resolution time by 96%
How Artemis helps security teams cut incident resolution time by 96%
Customer story
[Customer story](artemis.md)
Customer story
[Homepage](https://claude.com)
Homepage
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- Help me develop a unique voice for an audience
Hi Claude! Could you help me develop a unique voice for an audience? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Improve my writing style
Hi Claude! Could you improve my writing style? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Brainstorm creative ideas
Hi Claude! Could you brainstorm creative ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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Learn
- Explain a complex topic simply
Hi Claude! Could you explain a complex topic simply? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Help me make sense of these ideas
Hi Claude! Could you help me make sense of these ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Prepare for an exam or interview
Hi Claude! Could you prepare for an exam or interview? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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Code
- Explain a programming concept
Hi Claude! Could you explain a programming concept? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Look over my code and give me tips
Hi Claude! Could you look over my code and give me tips? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
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- Vibe code with me
Hi Claude! Could you vibe code with me? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
More
- Write case studies
This is another test
- Write grant proposals
Hi Claude! Could you write grant proposals? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to — like Google Drive, web search, etc. — if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.
Please execute the task as soon as you can - an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!
- Write video scripts
this is a test
[Anthropic](https://www.anthropic.com/)
Anthropic
© \[year\] Anthropic PBC
Products
- Claude
[Claude](../15-Claude-AI-Features/product-overview.md)
Claude
- Claude Code
[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Claude Code
- Claude Code for Enterprise
[Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
Claude Code for Enterprise
- Claude Cowork
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
Claude Cowork
- @Claude
[@Claude](../15-Claude-AI-Features/product-tag.md)
@Claude
- Claude Design
[Claude Design](../15-Claude-AI-Features/product-design.md)
Claude Design
- Claude Science
[Claude Science](../15-Claude-AI-Features/product-claude-science.md)
Claude Science
- Claude Security
[Claude Security](../15-Claude-AI-Features/product-claude-security.md)
Claude Security
- Download app
[Download app](https://www.claude.com/download)
Download app
- Pricing
[Pricing](../17-Billing-Plans/pricing.md)
Pricing
- Log in
[Log in](https://claude.ai/login)
Features
- Claude in Chrome
[Claude in Chrome](https://www.claude.com/claude-in-chrome)
Claude in Chrome
- Claude for Microsoft 365
[Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
Claude for Microsoft 365
- Skills
[Skills](https://www.claude.com/skills)
Skills
Models
- Mythos
[Mythos](../15-Claude-AI-Features/claude-mythos.md)
Mythos
- Fable
[Fable](../15-Claude-AI-Features/claude-fable.md)
Fable
- Opus
[Opus](https://www.claude.com/15-Claude-AI-Features/claude-opus-4-6-anthropic.md)
Opus
- Sonnet
[Sonnet](https://www.claude.com/15-Claude-AI-Features/claude-sonnet-4-6-anthropic.md)
Sonnet
- Haiku
[Haiku](https://www.claude.com/15-Claude-AI-Features/claude-haiku-4-5-anthropic.md)
Haiku
Solutions
- AI agents
[AI agents](agents.md)
AI agents
- Code modernization
[Code modernization](code-modernization.md)
Code modernization
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[Coding](coding.md)
Coding
- Customer support
[Customer support](customer-support.md)
Customer support
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[Cybersecurity](cybersecurity.md)
Cybersecurity
- Enterprise
[Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Enterprise
- Financial services
[Financial services](finance.md)
Financial services
- Government
[Government](government.md)
Government
- Healthcare
[Healthcare](healthcare.md)
Healthcare
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[Higher education](education.md)
Higher education
- K-12 teachers
[K-12 teachers](teachers.md)
K-12 teachers
- Legal
[Legal](legal.md)
Legal
- Life sciences
[Life sciences](life-sciences.md)
Life sciences
- Nonprofits
[Nonprofits](nonprofits.md)
Nonprofits
- Small business
[Small business](small-business.md)
Small business
Claude Platform
- Overview
[Overview](https://www.claude.com/platform/api)
Overview
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[Developer docs](../04-API-Reference/Other/home.md)
Developer docs
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[Pricing](../17-Billing-Plans/pricing.md#api)
Pricing
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[Ecosystem](https://www.claude.com/ecosystem)
Ecosystem
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[Marketplace](https://www.claude.com/platform/marketplace)
Marketplace
- Claude on AWS
[Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
Claude on AWS
- Google Cloud
[Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
Google Cloud
- Microsoft Foundry
[Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
Microsoft Foundry
- Regional compliance
[Regional compliance](https://www.claude.com/regional-compliance)
Regional compliance
- Console login
[Console login](../04-API-Reference/Other/usage-limits.md)
Console login
Resources
- Blog
[Blog](https://www.claude.com/blog)
Blog
- Claude partner network
[Claude partner network](../04-API-Reference/Other/partners.md)
Claude partner network
- Community
[Community](https://www.claude.com/community)
Community
- Connectors
[Connectors](../04-API-Reference/Other/partners-mcp.md)
Connectors
- Courses
[Courses](https://www.anthropic.com/learn)
Courses
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[Customer stories](customers.md)
Customer stories
- Engineering at Anthropic
[Engineering at Anthropic](https://www.anthropic.com/engineering)
Engineering at Anthropic
- Events
[Events](https://www.anthropic.com/events)
Events
- Plugins
[Plugins](../08-Plugins-Skills/claude-com-plugins.md)
Plugins
- Powered by Claude
[Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
Powered by Claude
- Service partners
[Service partners](../04-API-Reference/Other/partners-services.md)
Service partners
- Tutorials
[Tutorials](https://www.claude.com/resources/tutorials)
Tutorials
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[Use cases](https://www.claude.com/resources/use-cases)
Use cases
Company
- Anthropic
[Anthropic](https://www.anthropic.com/)
Anthropic
- Careers
[Careers](https://www.anthropic.com/careers)
Careers
- Policy
[Policy](https://www.anthropic.com/policy)
Policy
- Economic Futures
[Economic Futures](https://www.anthropic.com/economic-futures)
Economic Futures
- Research
[Research](../19-Reference/anthropic-com-research.md)
Research
- News
[News](../19-Reference/news.md)
News
- Policy on the AI Exponential
---
## Vega Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/vega
Path: 18-Industry-UseCases/vega.md
# Vega's cyber defense platform returns 67% of analysts' time with Claude
[Try Claude](https://claude.ai)
Industry:
Cybersecurity
Company size:
Startup
Product:
Claude Agent SDK[Claude Platform](https://claude.com/platform/api)
Partner:
AWS
Location:
North America
Completes investigations up to 44 times faster with 82% lower costs
than legacy SIEMs
Cut triage from 25 minutes to less than 3 minutes
at a Fortune 500 company
[Vega](https://vega.io/) is an agentic cyber defense platform for enterprises, including Fortune 200 companies, global banks, and leading healthcare providers. The Vega platform runs an agentic cyber defense loop of detection, triage, investigation, and optimization directly on security data where it lives, without ingestion or centralization, with Claude as a reasoning engine behind it.
## With Claude, Vega:
- Completes investigations up to 44 times faster with 82% lower costs than legacy SIEMs
- Cuts triage from 25 minutes to \<3 minutes for a Fortune 500 company
- Reclaims roughly 67% of cyber defense engineering team’s time
## The challenge
## Security teams could defend and reason across only what they could afford to ingest
Most large enterprises have security data spread across dozens of tools and cloud environments. In theory they could ingest everything into a security information and event management (SIEM) platform, but this is often too complex and cost-prohibitive at enterprise scale. Security teams typically ingest only the fraction they can afford, and everything outside it becomes a blind spot. That can make it difficult to run queries, detection, or investigation at scale.
AI made the tradeoff sharper. "AI agents are only as effective as the data they can access, and most security architectures are either too fragmented or too slow to support agentic cyber defense at scale," explained Eli Rozen, Co-founder and CTO. A security operations center (SOC) that only sees a sampled slice of the environment inherits every blind spot the sampling created. For one top-four global bank, visibility into Amazon VPC Flow Logs, AWS CloudTrail, and Microsoft 365 telemetry sat out of reach, as ingesting it into a legacy SIEM would have cost an additional \$6 million.
Claude on Amazon Bedrock
Build innovative AI applications with safer systems from Anthropic, supported by secure infrastructure from AWS.
## The solution
## One model family, the right depth at every layer
Vega set out to build agentic cyber defense: agents that detect cyberattacks, then triage, investigate and optimize themselves against the whole environment. The team chose Claude to power those agents in production. “As an AI-native company, we built Vega to work with best-in-class frontier models like Claude from day one, establishing that level of reasoning as the baseline for our platform,” Rozen said.
Reasoning a security team will act on has to clear a high bar, and Vega set a baseline of accuracy using the most capable Claude model, then worked backward to optimize for cost and efficiency without losing quality.
The deciding factor is the range. "Claude gives us the ability to work within a single model family and apply the right level of intelligence exactly where it’s needed across Haiku, Sonnet, and Opus," Rozen explained.
Vega matches each layer of the pipeline to the Claude model tier that fits it: the deepest reasoning goes to confirmed alerts, where the stakes are highest, while high-volume work like log analysis and summarization runs on lighter, faster tiers. "Customers feel this as speed and precision at scale; our own team feels it as being able to keep unit economics reasonable, while ensuring cyber defense engineers have frontier-level answers where it counts," Rozen noted.
## Building on Agent Skills
Within the platform, Vega built on Anthropic’s Agent Skills format to introduce [detection skills](https://vega.io/blog/vega-introduces-detection-skills), an open standard that allows cyber defense engineers to codify their expertise as an agentic loop: how to triage, investigate, and optimize a detection, written when it is authored and applied to every alert. Vega released the standard at [detectionskills.io](http://detectionskills.io), enabling security teams across platforms to encode and share their judgment with the community.
When a detection fires, the loop runs on that judgment. Triage skills decide whether the alert escalates to an incident, with the reasoning attached. Investigation skills analyze the incident before a human looks: forming a hypothesis, gathering evidence, and drafting an explainable conclusion with recommended next actions. Optimization skills write approved verdicts back into the detection, so it fires sharper next time. Engineers sign off on every change, so the judgment stays theirs while the repetitive work finishes before they arrive.
## Running it in production: Amazon Bedrock, EU residency, and resilience
Inference reaches customers through Amazon Bedrock, with zero data retention, no training on customer data, VPC endpoints keeping traffic off the public internet, and pass-through pricing; the direct Claude API runs alongside it for internal tooling and Claude Code. As usage has scaled, Amazon Bedrock's cross-region inference has absorbed load spikes without Vega having to build that capacity itself.
As a global company, Vega needs to serve organizations with compliance, privacy, and data sovereignty requirements in every region. When a customer needed EU data residency for GDPR, Vega stood up a dedicated control plane in Frankfurt, running Amazon Bedrock's EU-hosted Claude models, in under three weeks.
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## Two-thirds of analyst time back
Across production deployments, customers reclaim roughly 67% of analyst time, complete investigations up to 44 times faster, and pay up to 82% less for data than legacy SIEM ingestion. One Fortune 500 insurer cut mean time to triage from 25 minutes to under 3, and the top-four global bank gained the \$6 million worth of telemetry it previously couldn't afford. Underneath those numbers sits the full picture: The Vega platform completes a scan across more than 1 billion CloudTrail logs spanning 17 AWS regions in 41 seconds, against a 30-minute manual baseline, ensuring frontier AI can reason across the entire environment, rather than a sample of it.
"Scaling frontier reasoning to every detection is the ultimate win for our customers,” Rozen explained. "With adversaries using AI to bypass static rules in legacy SIEMs, we’re bringing the judgement of your best cyber defense engineers to every alert, in real time.” At a leading cybersecurity company, Vega uncovered a live malware infection that signature-based tools had missed entirely. An investment banking firm ran a proof of value and decided to replace its legacy SIEM with Vega's platform. A Fortune 500 technology manufacturer brought Vega in to monitor a large-scale Claude Code deployment for AI agent-specific risks such as prompt-based privilege escalation and unauthorized MCP installations.
Next, Vega is shipping agentic search, which lets AI agents execute complete multi-step threat hunts across an organization's entire security environment. “Choose the right model for each task instead of defaulting to the largest model,” Rozen advised. “Rigorously measure quality in production, and build durable platform capabilities that outlast any single foundation model."
## Related stories
### Cyera on making Claude Cowork the front door to 40 tools
### Cyera scales agentic AI across 1,500 employees with Claude Enterprise
### Kai delivers preemptive exposure management with Claude
### How Artemis helps security teams cut incident resolution time by 96%
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Vercel Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/vercel-qa
Path: 18-Industry-UseCases/vercel-qa.md
# How Vercel built an ecosystem on the open skills standard
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
~100 skills
power Vercel's internal data science agent
Some of skills.sh's most popular skills
are written by non-developers
How to create Skills
Follow our step-by-step guide to write custom skills that extend Claude's capabilities with real examples and practical patterns.
[Read more](https://claude.com/resources/articles/how-to-create-skills-key-steps-limitations-and-examples)
[Vercel](https://vercel.com/) is a platform developers use to build and deploy web applications and agents. Its Chief of Software, Andrew Qu, built [skills.sh](http://skills.sh), a registry on top of Anthropic's open Skills spec, where developers discover and install agent skills.
Andrew sat down with Anthropic to talk through how Vercel runs on skills internally, what surprised him about who's building them, and where the ecosystem is heading.
## Anthropic: Vercel was one of the first companies to build a skill for Claude's directory. What made you want to move early, and what does the Deploy to Vercel skill actually do?
**Andrew Qu, Vercel:** Our Deploy to Vercel skill, which we shipped for Claude Code and Claude Desktop, is an easy way for people to go from clicking and prompting around to having a full production app deployed on Vercel. We've always wanted to shorten the time from idea to production. People are already doing most of their creative process in Claude, so it makes sense to meet them where they are and let them deploy directly from Claude to Vercel.
With any deployment provider before the skill, people went from idea to prototype/design very quickly, but then ended up spending a lot of time downloading a zip, signing up for a new account, and figuring out how to deploy.
With the skill, you can go from having your work in Claude to saying "I want this on the web" and instantly get back a shareable link. You can claim it into your own Vercel account later, or discover that Vercel is the hosting provider underneath and sign up to do more.
## Do you remember the first skill you built, and what you started with?
**Qu:** One of our web engineers decided one night to write down everything he knows about performance and making things feel fast. By the end he had a whole "web bible," and we were trying to figure out the right form factor to distribute it. Publishing it as docs on our blog felt too slow. An MCP server felt too heavy for what was basically documentation. Skills had come out only a couple of months earlier, so I helped rebundled the contents as a skill with nested directories. We announced it as a React best practices skill, and it was clear from the millions of impressions that the community was looking for skills to uplevel their agents. People wanted the best practices in a portable, quick format. I didn't create skills inside Claude itself. Anthropic published Skills as a spec, and skills.sh is the part I built on top: a place to discover skills and pull a local copy into your own codebase.
## Once you started building skills internally, what changed on your own team?
**Qu:** A lot of our focus on how to work faster, how to make agents perform better, and how to get people up to speed sooner started to center on skills. How do you do this migration? How do you debug this on-call issue? How do you match the design system? All of that became skills we built internally, checked into mini repos dedicated to internal agent skills. Anecdotally, it makes us move a lot faster.
A good example is a data science agent I maintain, named d0. I went through all the phases, sub agents, file systems, and the version we serve today runs on roughly 100 skills: aggregation, customer metrics, product metrics, time series data. Every scenario it handles is now encoded as a skill, because once we've done something accurately we can capture it and turn it into something the agent can recall later. Skills have changed how we work with agents at Vercel.
## With around 100 skills behind one agent, how does it know which skill to use when?
**Qu:** That's an ongoing thing we're figuring out. We haven't hit a ceiling where there are so many skills that the agent reaches for the wrong one. Being very descriptive with the title and the description matters a lot. We'll literally name a skill something like "aggregating product metrics month over month." So when someone in our Slack channel asks the data science agent for total user growth over the past month, that usually gets mapped to the right skill. We've found that Opus, specifically Opus 4.8, is very good at matching intent to skills. We honestly haven't reached a point where skills collide and we have to remove one, though I'm sure we'll get there eventually.
## For a team that wants to start building this way, where should they begin?
**Qu:** Figure out something you do a lot. When you open up Claude Code and you're about to implement a new feature or run some analysis, ask yourself whether you've done something similar before. In front-end design, say you're building a new page that needs authentication behind it and a header from somewhere else. It's like a loose template, because it's been done in a few places and you have to string the pieces together. That can become a skill: what to lay out, what to reuse, what to reference, how data fetching works, all embedded as a skill for how your codebase works.
The lower-lift option is to go to something like skills.sh and find skills relevant to your stack. There are good skills out there for the libraries and technologies people use, including Anthropic's official front-end design skill.
## Some people describe skills as a kind of package manager for AI coding assistants. How do you see them fitting alongside things like MCP and memory?
**Qu:** I don't think any of these are replacements for each other. For us, we ship a Vercel plugin for Claude Code that combines the Vercel MCP with skills for our libraries and platform, plus sub agents built in. They all ladder up into providing more context for coding agents so people can work faster with the tools they already know.
Skills are great right now. Honestly, we hope a lot of them eventually become obsolete. Today a React best practices skill talks about using useEffect correctly, or to refactor a component to prevent waterfalls so it's quicker. In the future those won't need to be in a skill at all, because they'll be baked into the model's preferences, and the skills we write will get more complex. The current ones are almost primitives that we'll compose into fuller experiences. It's like going from JavaScript and jQuery to React to Next.js: things get more advanced, and you stop having to worry about the layers underneath.
## How would having skills as an open standard change how people build?
**Qu:** I like that it's open, that anyone can contribute, and that the best ideas win. About a month after we launched skills.sh, someone at Cloudflare published a spec for URL-based discovery of skills, so you could find them at something like a /.well-known/skills path on a domain. I thought it was a great idea, and because I maintain a popular installer, npx skills, I was able to implement it right away. In parallel, I watched it move up the official spec progression. When things are open and people can submit ideas, rather than everything being closed to a single-threaded roadmap, you get new and more ergonomic ways of doing things. If that person hadn't been able to share the idea and I hadn't seen it, we'd never have had that pattern for web discovery of skills.
Improving frontend design through Skills
Build richer, more customized frontend interfaces with Claude. Learn how Skills unlock better typography, animations, and design quality.
[Read more](https://claude.com/resources/articles/improving-frontend-design-through-skills)
## What's surprised you most about what people are building with skills?
**Qu:** The most surprising thing, and I think it's amazing, is that some of the most popular skills are actually written by non-developers. Skills have opened up the door for non-technical people with a background in a specific field to contribute to the AI ecosystem. Some of my favorite skills come from a marketer who had never written a line of code until he got his hands on Claude Code, and then wrote a skill covering everything he knows about marketing: SEO, audits, backlinks, when to look for what. He has a couple of skills in the top 100 on skills.sh, and he's one of the few authors who isn't a developer-tools or framework person. I've seen legal skills, marketing skills, sales skills. Anything that's a process someone wants to embed into an agent, I've seen people make a skill for. Those are some of the best, most novel use cases, especially as coding agents get so good at coding that they need to get better at other things too.
## As LLMs start authoring and improving skills themselves, does that change what a registry like skills.sh is for?
**Qu:** I don't think so. It's actually in line with how I designed skills.sh from day one. I always imagined skills as a kind of mutable knowledge. Every time you install a skill from skills.sh, you get a local copy, and I've watched people edit it to fit their codebase. Take Anthropic's front-end design skill. People pull the original into their own repo and modify it for the libraries they use. The skill talks about composing CSS classes, but some people prefer Tailwind, so they remove that part and replace it with how they compose classes in Tailwind. It becomes a personalized skill built on the best practices from the original version. That's how we designed skills.sh from the start: you download knowledge that's good by default, and over time it evolves to fit your needs better than the defaults would.
## Where do you see this heading? Are teams starting to build whole agents out of skills?
**Qu:** Internally, yes, though it still feels new. We're releasing a framework for building agents, based on everything we've learned building agents at Vercel and shipping these experiences ourselves. It’s called [eve](http://eve.dev), and one of the core pieces is skills. There are really four things that make up an agent: tools, the initial system instructions, skills, and channels, which are the interfaces for communicating with the agent. Skills are probably the biggest thing people customize. The system prompt will be dense, but the way people actually iterate, we think, is by adding and removing skills. A lot of what we're doing is skill-based, building more markdown and resource-heavy agents. I don't think it's a big industry-wide thing yet, but I think it will be.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Vibecode Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/vibecode
Path: 18-Industry-UseCases/vibecode.md
# Vibecode accelerates mobile app development with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
Build apps for \$100
vs. traditional development typically costing \$10K–\$50K
Months to under 1 hour
Time from idea to App Store publication
Introducing Claude Opus 4.6
We’re upgrading our smartest model. The new Claude Opus 4.6 improves on its predecessor’s coding skills. It plans more carefully, sustains agentic tasks for longer, and features a 1M token context window.
[**Vibecode**](http://vibecodeapp.com) is a platform that teaches people how to design, build, and publish production-ready apps entirely from their phone through natural conversation with Claude, without writing a single line of code.
## With Claude, Vibecode:
- Created the first mobile-native app builder, eliminating the need for computers or coding knowledge
- Reduced average app development cost from \$50,000 to \$100
- Compressed app development timelines from months to under one hour
- Enabled software development 100% via mobile app—no desktop required
## The challenge
The vast majority of people have never written a line of code. Mobile development is even more specialized. Traditional mobile apps require significant investment—\$10,000 to \$50,000 or more—and months of work with development teams, making custom software unrealistic for many small business owners, creators, and entrepreneurs.
Vibecode's mission is to change that and democratize mobile app development by meeting users where they already are. "Most SMB owners run their business on their phone,” said Riley Brown, Vibecode co-founder and an early adopter of vibecoding. “It's most convenient for them to build apps on their phone." CEO and co-founder Ansh Nanda added: "For humans, 80% of their attention is on mobile. Building for mobile was obvious."
## Selecting Claude as the engine for mobile app creation
Vibecode's journey with Anthropic began when the founding team observed early Claude models (Sonnet 3.5 through 3.7) generating high-quality web applications. If Claude could build for the web, they reasoned, it should be able to build for mobile too.
The team needed a model that could reliably produce clean React Native code, handle complex backend systems, and orchestrate multi-file projects—all while maintaining consistency on mobile devices. Claude's capabilities in code generation, multi-file reasoning, tool use, and agentic workflows made it the choice for production-quality mobile app development.
After evaluating other leading AI models, the choice was clear. "Claude has consistently been the best AI model that we've used,” Brown said. “It's not really close. Claude has always been the best for us, and we use it as the default model within the Vibecode app. Without it, people wouldn't be able to build apps directly on their phone."
## Vibecode uses Claude to power end-to-end app creation
Vibecode runs Claude Code programmatically under-the-hood, which serves as the complete engine behind Vibecode's app-building experience. The model handles React Native/ Expo code generation with production-ready front-end code, backend creation for APIs, databases, and authentication, multi-file code orchestration across complex project architectures, and tool-based workflows optimized for mobile interaction. The result is a polished interface where users simply describe what they want in plain language, and Claude translates that into working mobile applications.
Implementation moved quickly. Claude's reliable code generation meant Vibecode didn't need extensive error-handling infrastructure. The API integration was straightforward, with predictable outputs that allowed rapid movement from testing to production.
## The outcome
Since adopting Opus 4.5 as the default model, Vibecode grew its business 3x to 10M in annualized revenue. Users who would never have considered building software are now creating production-ready mobile apps. One user built a marketplace app for land sales in Australia with property listings and full transaction capabilities. Another created a virtual sensory board designed for children with autism or sensory processing needs, turning their phone into an accessible therapeutic tool.
Users have built wellness apps, internal business tools, AI-powered applications, health and fitness trackers, and retail platforms. Each represents a category that previously required professional development teams. "Business owners are building apps that directly support and grow their businesses," Brown said. "Multiple users highlight how Vibecode and Claude let them build apps they never thought they could create."
The platform has also cultivated a community where users share their creations, learn from each other, and push the boundaries of what's possible with mobile-native development.
Looking ahead, [Claude Managed Agents](https://claude.com/resources/articles/claude-managed-agents) further accelerates Vibecode’s accessibility. "Before Claude Managed Agents, users would have to manually run LLMs in sandboxes, manage their lifecycle, equip them with appropriate tools, and oversee their execution — a process that could take weeks or months to set up," Nanda said. "Now, with a few lines of code, users can spin up that same infrastructure at least 10x quicker than before." He expects the shift to drive a new wave of AI-native applications built by developers and vibe coders alike.
Vibecode is also enabling users to create agentic apps with Claude Agent SDK — applications with AI capabilities built directly into them. "We don't want people to just be able to build apps with AI," Nanda said. "We want people to push the edges of possibility and actually create agentic apps. We believe vibe coders will be pushing the boundary with what is possible, not just creating simple applications."
As Anthropic releases new models, Vibecode plans to integrate them immediately. The company expects Claude to remain at the core of its product, using it to create customized subagents and skills and proving that the future of software development is fundamentally more accessible.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Warp Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/warp
Path: 18-Industry-UseCases/warp.md
# Warp rebuilds the terminal for AI coding with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
800K monthly developers
build software using Warp
10M Claude Code sessions
run inside Warp's terminal to date, including 400K+ each week
[Warp](https://www.warp.dev/) is building an agentic development environment: a workbench for running, managing, and scaling agents. Grounded in an open-source terminal with over 60k GitHub stars, developers using Warp run coding agents like Claude Code and Warp Agent locally or in the cloud. Users can start agents from any surface via CLI, API, or SDK, and manage all agents in a central control plane. Warp defaults to Claude models for advanced coding and provides a modern environment for running Claude Code locally.
## With Claude, Warp:
- Serves 800K monthly developers through its agentic terminal
- Has logged 40M Warp Agent conversations, with 65% of tokens routed to Claude models
- Processes 55 billion Claude tokens per day on its platform
- 10M Claude Code sessions run to date in its terminal, including 400K+ each week
- Can spawn Claude Code as a sub-agent for parallel work across a codebase
- Defaults its "auto-genius" mode to Claude for coding tasks when users want top intelligence
## The challenge
## A 40-year-old developer tool meets agentic coding
When Warp launched in 2021, the terminal hadn't seen meaningful investment in three or four decades. The team started by trying to improve the fundamental UI of the terminal, and added AI capability as language models became readily available: natural-language-to-shell-command translation, a chat assistant panel, then "agent mode," one of the first command-line agents with direct terminal access for running commands and reading files.
As agentic coding accelerated, teams trying to deploy autonomous coding agents into production started finding new problems. The terminal was the natural home for local development work, but wasn't built for it. And running agents in the cloud required stitching together a complex infrastructure: environments for agents to run, visibility into agent actions, tools to steer agents, and ways to continue work locally.
“Warp's mission has always been to help developers use great tools to ship great software, and that mission hasn't changed,” said Olivia Johnston, Senior Product Marketer at Warp. “What's changed is what supporting developers actually looks like today.”
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
## The solution
## A Claude-powered agent harness, then a cloud platform around it
In 2024, Warp began evolving its flagship product from a terminal to an agentic development environment, optimizing the Warp Agent for complex coding tasks, and adding support for multi-agent workflows and code editing directly into the terminal.
When Claude Sonnet 4 arrived, Warp's team saw a step-change in coding capability. Up to that point, Warp's terminal agent had been strong at what the team called "shallow but broad" tasks: translating natural language commands, navigating CLIs, and helping developers find the right syntax. But with Sonnet 4, the agent could take on full software development lifecycle work: writing code, running tests, reviewing diffs, debugging across a codebase.
"There was an immediate, noticeable difference in what the agent was capable of, even as we were internally dogfooding,’" said Zach Bai, an Head of Product Engineering at Warp. "With Sonnet 4, the thing we built began working in a way it never had before."
For coding tasks, Warp's "auto" mode defaults to Claude. Most users who don't manually configure a model end up on Claude Opus, Sonnet, or Haiku, depending on the complexity of their task. “Most of our users believe Claude models are at the frontier of coding intelligence and are the right fit for the development tasks at hand," said Suraj Gupta, the engineer leading Agent Quality at Warp.
Warp's recently launched cloud agent orchestration platform, Oz, lets users start cloud runs of popular coding agents—including the Warp Agent and Claude Code—directly from the terminal. Runs can also be triggered through first-party integrations with Slack, Linear, and GitHub, or programmatically via API or SDK. Teammates can jump into an active session to see what an agent is doing and steer it, with the right permissions. Customers can self-host the platform, run it on Warp's infrastructure, or mix both.
Warp allows users to choose their preferred models and coding agents for tasks. Customers can use the Oz platform to start and steer Claude Code agents or Warp Agents in the cloud, can use the Warp code review feature to send comments directly to Claude Code in the terminal, and can select the model that best meets their needs.
"We want to provide the best place to build with agents, and for a lot of our customers that means giving them the flexibility to choose their favorite coding agent," Johnston said. "They've invested in tooling and want help building automations, but they want to keep using what they already have."
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The outcome
## 800K developers, a new audience for the terminal
Warp now serves 800K monthly developers. The terminal has run 10 million Claude Code sessions to date, with over 400,000 each week. Warp Agent has logged 40 million conversations total, with 65% of those tokens routed to Claude. Users at 56% of the Fortune 500 are now on Warp, including leading engineering teams like Ramp, Peloton, and Docker.
Warp is also picking up an audience no one expected. "People who didn’t know what a terminal was two years ago are now seeking Warp out and downloading it," Bai said. Marketers and analysts use the terminal as a way into internal CLIs and data tools they otherwise couldn't reach, with an agent handling the parts they don't know. Johnston, a marketer herself, uses Warp's agent with Claude to query internal data directly, getting answers in minutes that previously meant filing a request and waiting on the data team's queue. "It can create dashboards and charts for me, then push them up onto our dashboard system so I can share them with everyone else," she said.
Warp's next focus is expanding on its support for teams using multiple agent harnesses with cross-agent memory. The team plans to add a persistent memory layer to the cloud platform so agents don't start every task from scratch. "We want it to be multi-harness," Gupta said. "Whether you're using Claude Code, our own harness, or another agent platform, your memories carry forward."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Wedia Group Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/wedia-group
Path: 18-Industry-UseCases/wedia-group.md
# Wedia Group advances digital asset management with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
Europe
20-30k images
processed monthly with automated metadata
90% time reduction
in metadata tagging with Claude
Wedia Group, a leading provider of digital asset management (DAM) solutions, uses Claude to transform how their customers organize, search, and utilize their visual content. Wedia powers their platform with Claude in Amazon Bedrock to improve metadata generation, multilingual support, and overall user experience for its clients.
With Claude, Wedia saw:
- Ability to process 20,000-30,000 new images per month
- Reduction in image metadata tagging time
- Support for 20+ languages in image descriptions
## The challenge: Organizing vast libraries of visual content
Wedia's clients, which include major enterprises and brands, generate thousands of images and videos monthly that need to be tagged, organized, and made searchable in their DAM system. Manually tagging this volume of content was time-consuming and led to inconsistent or incomplete metadata.
"We have clients who produce thousands of images per month, 20,000 to 30,000 images. And we need to allow everyone to access and promote them," said Olivier Grenet, CTO and co-founder of Wedia. "The real issue is finding the image."
Wedia needed a solution to automatically generate accurate, detailed metadata for images at scale, supporting multiple languages for their global client base.
## Wedia’s approach to AI security
Wedia also required a robust, enterprise-level security solution to protect their customers' data. “We partnered with Anthropic because privacy is paramount to us and our clients,” says Olivier. “With another LLM provider, we were told that images would remain private, but the communication was vague, and we couldn’t assure our customers that their data was secure. With Anthropic and Amazon Bedrock’s privacy-centric architecture and transparent approach, we trust there are no data leaks, and can communicate that trust to our clients.”
## Using Claude to simplify metadata generation and provide multilingual support
Wedia integrated Claude into their DAM platform to automatically analyze and describe images uploaded by clients. Users can generate metadata including captions, object detection, scene description, and other attributes with a single click. Olivier says, “An image passes through Claude's Vision model with the click of one small, magnificent button and brings back a lot of information.”
Claude can describe images with the domain-specific detail Wedia's clients need. For automotive clients, Claude doesn't just identify a truck in an image - it specifies the model, color, features, and positioning. Olivier adds, "Our customers were telling us, 'Great, you're telling me there are trucks in my images. I produce trucks, I'm aware of that. What interests me are the details like models, colors, and positioning. Exactly what Claude can provide.'"
Claude's multilingual capabilities were also a key factor for Wedia. The system can automatically generate image descriptions in over 20 languages, better serving multinational enterprise clients.
"Claude allows all this information to be brought together in several languages," noted Olivier. "The translation tools provided through Claude automatically translate the caption and metadata into multiple languages."
## Efficiency gains and quality improvements with Claude
The integration of Claude has dramatically improved both the efficiency and quality of Wedia's DAM solution. Metadata generation time has been reduced by 90%, while the accuracy and detail of image descriptions have significantly increased. Clients report a 70% improvement in their ability to quickly find relevant images.
Wedia can now easily process 20,000-30,000 new client images per month, removing a major bottleneck in their workflow. The system also enables rapid ingestion of legacy image libraries - what previously took 6 months of manual work can now be completed in 2 weeks.
## The future of AI-powered DAM
Looking ahead, Wedia sees Claude as a key enabler of their product roadmap, with a focus on empowering creative professionals. The company plans to expand Claude's role to include generating social media content, providing AI-assisted creative collaboration tools, and developing more intuitive, conversational search interfaces. These advancements aim to free up creatives to focus on higher-value tasks and unleash their full creative potential.
> Claude lets clients do in seconds what used to take hours. It puts AI power in creatives’ and marketers’ hands through an intuitive experience they can trust. We are just beginning to unlock this incredible toolbox for the future of DAM with Claude.
– Olivier Grenet, CTO and co-founder of Wedia
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Windsurf Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/windsurf
Path: 18-Industry-UseCases/windsurf.md
# Windsurf enables collaborative software development agents with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
100M tokens
processed per minute
Nearly half
of code written by AI in companies
Windsurf, a leading AI coding platform, uses Claude to power their revolutionary AI-native IDE (Integrated Development Environment) and Cascade, an intelligent AI coding assistant that helps developers write better code faster.
With Claude, Windsurf:
- Reached hundreds of thousands of users within their first few weeks of launch
- Achieved high user retention with daily active users
- Processes over 100M tokens per minute
- Powers reasoning and planning capabilities in their Cascade agent
- Helped companies use AI to write nearly half of their code
## Making development more powerful and accessible
Windsurf—with 800,000+ active users and 1,000+ enterprise customers—aims to transform traditional development tools. Their product combines a modern IDE with Cascade, an AI agent that serves as an intelligent coding partner.
"The goal was to determine the frontier—what was possible," said Anshul Ramachandran of Windsurf. "How can we let every developer dream bigger? How can developers go bigger, better, faster than they could before?"
## Choosing Claude for powerful reasoning capabilities
Windsurf's background in ML infrastructure and years of enterprise experience uniquely positioned them to evaluate and implement AI models effectively. Through extensive work with large enterprises, they developed sophisticated systems for parsing and understanding complex codebases. These capabilities complement Claude's strengths and enhance its effectiveness.
"Understanding the codebase and improving that technology over time led to a 38% improvement in how often developers accept our AI suggestions," said Jeff Wang of Windsurf. The impact is significant: "In companies that install Windsurf, nearly half of all new committed code is written by our AI."
Windsurf chose Claude specifically for its ability to understand and reason about long sequences of development activity. Claude's extensive context window allows Cascade to maintain awareness of everything that's happened in a development session, using this history to make better decisions about what to do next.
"Claude powers some of the reasoning and planning parts of Cascade," said Ramachandran. "When a developer is working, Claude looks at everything that's happened in their session and figures out the best next steps, maintaining that full context throughout the conversation."
## How Windsurf uses Claude to transform development
Windsurf transforms the AI coding experience by solving two fundamental challenges: speed and codebase understanding. While many AI assistants force developers to wait for responses, Windsurf's infrastructure expertise enables instant interactions. "Most AI systems make you wait around for results," said Ramachandran. "We made ours fast enough to feel like a real-time collaboration with the developer."
This speed combines with Windsurf's deep expertise in parsing enterprise-scale codebases, refined through years of working with large companies. Unlike typical AI assistants that struggle with complex applications, Cascade can effectively understand and work with production code. "Success with AI in production environments starts with understanding complex codebases," said Ramachandran. "Without that foundation, even the best AI models will fall short."
## Driving explosive growth and user engagement
Integrating Claude has driven remarkable early adoption of Windsurf. Within just two days of launch, Windsurf reached 10,000 users, with numbers climbing into the hundreds of thousands by the end of week two. Most importantly, users aren't just trying the platform once—they're staying and using it extensively.
"At first, we were afraid people would try this out as a novelty or demo, but after looking at the data, we are seeing very high retention numbers and users keep returning daily."
The platform has value for experienced developers working on production codebases and coding newcomers. Some users are even dropping their existing IDEs to switch to Windsurf full-time, a transition the company hadn't expected. "We hoped to get there someday, but perhaps not on day two," said Ramachandran.
Equally validating is how their non-technical users have embraced the platform. "I had our recruiters who've never programmed try it. They started building games right away. It just worked," said Wang. "It gets all the right libraries, creates the files and folders, even writes the documentation. Anybody can be a developer with this."
## Building the future of software development
Windsurf envisions a future where AI amplifies rather than replaces developers, enabling them to tackle bigger challenges and create more value. While the role of developers may evolve to work closely with AI, Windsurf believes this will expand rather than contract software development.
"Software development isn't about replacing people—it's about creating value. When you give organizations the ability to build more, they'll take full advantage of it," said Ramachandran. "AI won't reduce the number of developers. It will create more, working in partnership with AI to build bigger things faster."
Since launch, Windsurf has continued to enhance their platform and Cascade with more of Claude's capabilities, such as taking image inputs and leveraging Claude's multimodal features. Their vision goes beyond just improving coding efficiency—it's about democratizing software development and unleashing human creativity. By putting powerful AI tools in the hands of developers worldwide, Windsurf is helping build a future where anyone can turn their ideas into reality through code.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Wiz Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/wiz
Path: 18-Industry-UseCases/wiz.md
# Wiz migrates a 50,000-line codebase with Claude Code, achieving 2x performance gains
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Code
Partner:
AWS
Location:
EMEA
50,000 lines of Python to Go in ~20 hours
A migration estimated at 2–3 months of specialized engineering effort
1.5x increase in merged PRs
among top 100 contributors, with 90%+ of engineers using Claude Code daily
Claude Code
Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.
[Read more](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
[Wiz](https://www.wiz.io/) is a cloud security platform with over 2,000 employees that helps security teams gain visibility into their cloud environments, manage security posture, and take remediation steps across the full development lifecycle. Wiz’s Data Security Posture Management (DSPM) team is responsible for scanning customer files across every environment and reading their contents to identify security issues like exposed credentials or sensitive data.
## With Claude, Wiz achieved:
- **~1 day of active development** to migrate a 50,000-line Python library to Go — a project estimated at 2-3 human months manually
- **2x+ faster PDF processing in production**, with the new Go library fully replacing the sandboxed Python solution
- **Full codebase ownership**, enabling bug fixes and customizations impossible in the original open-source library (including Hebrew language support)
- **A 20,000-line C++ library migrated to Go in 2 days**, with Claude Code generating Go assembly code as part of the process
- **20-30x estimated output multiplication** as the team integrates Claude Code across engineering workflows
## The challenge: Parsing PDF files at scale
Wiz's entire codebase is written in Go, a programming language known for its memory safety and security properties. But for one critical task—parsing PDF files—no adequate Go library existed. The PDF specification is decades old, with hundreds of different implementations across applications and devices, making comprehensive parsing extremely complex. As Liron Levin, a software engineer on the DSPM team, explained: “If you go to Reddit or any other blog, you will see tons of questions like ‘how do I solve this in Go?’ and they will tell you, you can’t.”
The only reliable solution was pypdf, a Python library with over 20 years of development and more than 50,000 lines of code. But running Python inside a Go environment meant wrapping it in a resource-intensive sandbox—essentially a mini virtual machine—that hurt performance and couldn’t run everywhere. Some environments used the sandboxed Python approach; others relied on incomplete Go packages. The result was inconsistency: different tools producing different results for the same file.
“We had a large discrepancy,” Levin said. “It made the code more complicated, and I never felt safe just running it. I wanted to fix this for two years, but the manual effort to port 50,000 lines of a 20-year-old Python library to Go would have taken two to three months of a highly specialized engineer's time. No product manager would ever prioritize that." The project stayed on the backlog.
## The solution: From experiment to production in 20 hours
The team’s initial use of Claude Code was simple: understand unfamiliar code faster. But within a short time, the use case expanded. They use it to review code, plan architecture, and get up to speed on codebases they’ve never touched.
When Levin evaluated tools for the migration project specifically, Claude Code’s contextual understanding was the differentiator. “Its problem-solving abilities are on another level compared to other tools,” he said.
Levin tried the migration on a Saturday. Within one hour of prompting, the basic functionality was working against hundreds of test PDFs. After roughly ten hours of iterative development, the new Go library handled all 500 of his pathological test cases. “I was amazed,” Levin said. “It reminds me of the best developer in the world.”
Claude Code migrated the 50,000-line Python library into an 18,413-line Go codebase in roughly 20 hours—10 hours of active development and 10 hours of testing. Liran Benodis, the DSPM team lead, put it simply: “This project would never have happened without Claude Code. The amount of effort and time that we would have needed to invest—we just wouldn’t do it.”
But migrating the code was only part of the challenge. When Levin deployed the new library to production with a feature flag, 99% of results matched the original—but the remaining 1% required debugging against real customer data. Since this sensitive data had to remain on-premises, Levin developed what his team calls 'polymorphic zero-knowledge debugging.' He would ask Claude Code to generate a diagnostic tool that extracts only structural, non-sensitive information about a problematic file, run that tool in a secure sandbox environment, and feed the redacted output back to Claude.
Through five to ten iterations per file, Claude could identify and fix bugs without ever seeing customer data. The team resolved 20 to 30 distinct issues this way.
## The results: Impact across the engineering organization
The new library was deployed to production within days and now processes PDFs at least 2x faster than the original Python implementation, while eliminating the resource-intensive sandboxing that had constrained the team. The partnership with Anthropic runs across several layers — the team uses Claude Code for engineering work, and Wiz’s broader AI platform (including its ASKI agentic platform and Mikaii assistant) is built on Claude models via Amazon Bedrock.
The migration gave the team full ownership of their PDF parsing for the first time. They consolidated fragmented implementations into a single codebase that runs consistently across all environments—CLI tools, cloud buckets, and virtual machines. For customers, this means consistent, faster scanning results regardless of where their files live, which is core to the DSPM promise. Issues that were previously unfixable in the open-source library, like inadequate Hebrew language support, could now be patched directly.
Levin then completed a second migration: converting fastText, a 20,000-line C++ data classification library, to Go in just two days—including Claude Code writing Go assembly code. The resulting 5,434 lines of verified Go code passed 100% of model validation tests. Across Wiz more broadly, the top 100 contributors have seen a 1.5x increase in merged PRs since adopting AI coding tools, with more than 90% of engineers now using Claude Code as part of their daily workflow.
“It enables us to do stuff that we wouldn’t even consider,” said Benodis. “Nowadays, when we’re planning our workload, we just multiply it. We can do 20 to 30 times the things we did before.”
Wiz’s engineers now consult Claude Code before reaching out to colleagues, use it to plan and execute new features, and review code with it as a standard part of their workflow. Some developers have moved away from traditional IDEs entirely, working primarily through Claude Code. The team has also built custom MCP connectors for their monitoring systems, enabling Claude Code to help detect and debug issues in production and test environments.
Benodis sees the current mission as embedding Claude Code into every part of the development process. The team is also building an agent powered by Claude that monitors code in production, detects bugs and anomalies, and surfaces issues before they escalate. Individual developers now run multiple Claude Code instances simultaneously, each working on separate features in parallel. “It can't get any better than this,” said Levin. “It makes things that were impossible, possible.”
Claude Code on the web
Delegate coding tasks directly from your browser. Kick off multiple sessions in parallel across repositories, with real-time progress tracking.
[Read more](https://claude.com/resources/articles/claude-code-on-the-web)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Wondr Health Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/wondr-health
Path: 18-Industry-UseCases/wondr-health.md
# Wondr Health scales trusted health coaching with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
[Claude Platform](https://claude.com/platform/api)
Partner:
AWSBlank Metal
Location:
North America
700+ questions tested by Wondr's team
before any real participant met their AI coach
Onboarding time reduced
From 30 to 60 minutes into a 10-minute guided conversation
[Wondr Health](https://wondrhealth.com/) is a digital health company whose behavior-based weight management program is offered to employees as part of their employer-sponsored benefits plan. The program combines a structured curriculum, human coaches, and accountability tools to make lasting change possible for participants. To bring that experience to more people, Wondr partnered with AI-native engineering firm [Blank Metal](https://blankmetal.ai) across a three-sprint engagement to build Wonda, an AI-powered coaching layer that extends Wondr's human coaches rather than replacing them. The coach is powered by Claude through Amazon Bedrock. Its first phase, now built, tested, and heading into a beta rollout, reshapes the onboarding experience, one of the most critical moments in the program.
## With Claude, Wondr Health built:
- An AI coaching layer that reduces onboarding time from 30 to 60 minutes into a 10-minute guided conversation, without shortening the relationship it leads into
- A testing console that let clinical and coaching teams put 700+ questions through Wonda across six user personas, without engineering support
- A parallel safety subagent that monitors every conversation turn and escalates to human coaches through Zendesk
- Onboarding conversations grounded in Wondr's actual curriculum through a retrieval augmented generation (RAG) pipeline
- A coach that keeps improving through automated evaluators, scored human evaluation rounds, and full conversation tracing
## The challenge
## Earning trust in a 10-minute window
Weight loss journeys are complex and different for every participant, and Wondr's results rest on the coaching relationships that guide them. The company wanted to scale its programs to serve more people while making those relationships stronger, and the place to start was the beginning. Participants arrive at program launch with questions about what they signed up for and how the program will help them, and the trust-building that historically took a human coach 30 to 60 minutes now happens in a 10-minute digital window. Getting that window right matters for everyone: participants who don't find their footing early can drop off before the program has a chance to work, a loss for their health, for the employer paying for the benefit, and for Wondr's retention.
Coaches were stretched thin fielding high-volume, repetitive questions while needing to analyze data across systems to understand a single participant's situation. And Wondr's existing Zendesk bot had surfaced something unexpected: participants were asking questions anonymously that they wouldn't ask a human, which highlighted a great opportunity.
To build the answer, Wondr Health brought in [Blank Metal](blank-metal-qa.md), an AI-native engineering firm that helps enterprises take AI from pilot to production and runs its own operations on Claude before deploying anything for a client. "Wondr is a great service built on strong coaching relationships,” said Elli Rader, the firm's Chief Revenue Officer. “They wanted to test how AI could help them scale their programs to serve more people without compromising the coaching quality that makes them who they are.”
Advancing Claude in healthcare and the life sciences
Transform healthcare from insight to action
[Read more](../19-Reference/healthcare-life-sciences.md)
## The solution
## A model to trust with sensitive conversations
Blank Metal came in planning to build on Claude. Wondr needed "an AI coach that could stay clinically accurate and know when to hand off to a human," said Blank Metal’s Healthcare practice lead, Jason Dehler. "That's not a task you can afford to get wrong."
Wondr’s team selected Claude for its empathy. “We came in with a plan to use Claude from the start,” the team said. “For a healthcare use case, we needed a model that could handle sensitive, emotionally loaded conversations with accuracy, empathy, and no hallucinations."
The infrastructure choice followed the team's guiding principle of using proven, dependable tools chosen for production reliability, not novelty. Running Claude on Amazon Bedrock fit exactly that. "In healthcare, you're not running experiments on users," Dehler said. "You need a model you can trust to stay in bounds, respond with clinical accuracy, and escalate appropriately if something goes wrong."
The plan also called for a parallel safety agent monitoring every conversation turn, and that design depends on the primary model staying on-task and the safety model having clear signal. Claude's instruction-following provided both. The coaching voice mattered just as much: Wonda needed to be warm, clinically grounded, and specific to Wondr's coaching voice, especially for someone asking sensitive questions about their weight.
## Production architecture with safety at the center
Wonda was designed to extend Wondr's human coaching into the first 10-minute interaction with the program, at scale. First, Wonda collects a participant's "My Why," guides goal setting, answers questions grounded in the curriculum, and starts building the kind of trust that then leads them to the human coach. "It’s not a generic chatbot, but a purpose-built coaching presence," the Blank Metal team says.
The architecture was designed for production from day one, not as a prototype. The team established Wonda's behavior on synthetic data outside Wondr's systems, keeping real participant health information out of the build while surfacing the modernization work Wondr's environment would need for production. Claude sits at the center of an agentic architecture handling participant conversations: personalized onboarding, goal setting, and answers grounded in Wondr's curriculum through a RAG pipeline.
Claude Opus 4.5 powers the coaching agent's reasoning, Claude Sonnet detects escalation scenarios in the safety subagent, and Claude Haiku runs the automated evaluations as an LLM judge, all through Amazon Bedrock. At every conversation turn, the safety subagent checks the input and conversation history for clinical risk, off-topic behavior, and escalation triggers. When it fires, it automatically creates a Zendesk ticket with the risk level and a full conversation summary, gated for human coach follow-up based on severity.
An API gateway screens every request, handling authentication, rate limiting, and participant data filtering before anything reaches the model. LangGraph handles orchestration and LangSmith captures full conversation tracing, so every interaction is logged and inspectable. Custom automated evaluators run verbosity checks and content accuracy scoring. And a Next.js testing console on Vercel gave Wondr's clinical and coaching teams direct access to test Wonda's responses across six user personas, each built with realistic simulated metadata, without needing engineering support.
Wondr accelerated the build by showing up prepared. The company came in with user personas, program content, escalation guidelines, and a personality document, which compressed weeks of discovery into days.
That preparation carried into evaluation. The hardest problem in the engagement was trust, on two fronts at once: end users would have to trust Wonda in sensitive conversations, and Wondr's clinical team had to trust Wonda enough to put it in front of them. The persona and safety design addressed the first; the evaluation earned the second. Internal Wondr employees adopted personas and put 700+ questions through the system, covering onboarding workflows, human escalations, and specific questions about Wondr content, alongside automated evaluators and two rounds of scored human evaluation. The testing console is what earned the clinical team's trust: "Getting them into the tool early, as a partner in evaluation, not a gate at the end, was what built that confidence," the team said.
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
## The outcome
## Measured quality and trust earned on both fronts
Wonda delivers onboarding in a 10-minute conversation, compressing what historically took a coach 30 to 60 minutes, now allowing participants to get to human coaching more efficiently. Between the two human evaluation rounds, Wonda's scored response quality kept improving, with strong reception on tone, empathy, and personalization from the coaching and clinical teams, the two groups who needed to trust Wonda most.
The deeper result echoes what the Zendesk data first revealed: evaluators told Wonda things they wouldn't tell a human coach. An AI coach that earns enough trust to surface those questions, and answers them accurately and safely, points to support participants weren't getting before, and to a new input into Wondr's care model.
The design also keeps coaches at the center: every repetitive onboarding question Wonda takes on is meant to free a coach for the conversations that require a human. The coaches' expertise, empathy, and clinical judgment remain the core of the program. "The hybrid model was the design principle from day one: AI handles scale, humans handle depth," the team said.
Phase 1 was scoped to prove the experience works before putting it in front of real participants. Phase 2 does exactly that: a beta rollout measuring retention and activation. The published research behind Wonda's design suggests what's possible: in comparable programs, AI onboarding has shown 13.6 percentage points higher completion than traditional onboarding, and roughly 2x retention with empathetic persona design. Those are the outcomes Wonda is being built toward.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Wordsmith Claude Code case study | Claude by Anthropic
Source: https://www.claude.com/customers/wordsmith
Path: 18-Industry-UseCases/wordsmith.md
# Wordsmith uses Claude to transform legal operations from 4-day bottlenecks to 4-minute workflows
[Try Claude](https://claude.ai)
Industry:
Legal
Company size:
Small
Product:
Claude Code
Location:
Europe
4 minutes instead of 4 days
Complex 400-page contract reviews with 300-point compliance checks completed in minutes rather than days
20-30% faster feature development
Engineering velocity improvement using Claude Code across the development team
[Wordsmith](https://wordsmith.ai) builds AI-powered legal technology specifically for in-house legal teams, helping them service their organizations more effectively through contract review, agreement drafting, and seamless system integration. Founded by CEO Ross McNairn, a former lawyer turned CTO, the company serves thousands of legal teams from Fortune 500 companies to leading technology firms.
Wordsmith chose Claude after comprehensive evaluation across 40 different use case categories. The platform scored approximately 30% better than alternatives in their legal evaluation suite—a massive change when they typically saw single-digit improvements. Beyond technical performance, Claude's trustworthy brand proved critical for risk-conscious legal departments, making it "a much easier sell" according to McNairn.
With Claude, Wordsmith:
- **Transforms days into minutes**: Processes 400-page contract bundles with 300-point compliance checks in 4-5 minutes
- **Produces professional legal documents**: Creates properly structured agreements that understand the blueprint of good legal writing
- **Maintains jurisdiction compliance**: Ensures data remains ephemeral and jurisdiction-locked for EU and US requirements
- **Accelerates development**: Powers engineering workflows with 20-30% velocity improvements through Claude Code
- **Enables instant legal guidance**: Provides immediate, accurate responses when legal teams aren't available
## The impossible balancing act
In-house legal teams faced a fundamental problem: business teams needed instant legal guidance, contract reviews, and document drafting, but legal departments remained understaffed and overwhelmed. A single contract review bundle could contain 400 pages across multiple agreements, taking paralegals three to four days to analyze against compliance playbooks. Meanwhile, business decisions waited.
The technical challenge proved equally daunting. Legal documents require precise formatting, specific language, and contextual understanding that general AI models couldn't deliver. "Not all AI is created equally when you're a lawyer and you care about the output," explained Ross McNairn, CEO of Wordsmith. Existing solutions produced "homogenized" documents that looked AI-generated rather than professionally crafted.
Data privacy concerns, especially in the European Union, created additional barriers. Legal teams needed absolute clarity on data handling, jurisdiction controls, and the ability to provide detailed security documentation to their own clients. Without these guarantees, adoption remained impossible regardless of technical capabilities.
## Claude powers the transformation from reactive to proactive legal
Wordsmith implemented Claude as the core of their drafting engine after their model-agnostic evaluation framework "lit up green" across the board. The integration with AWS Bedrock provided the infrastructure control they needed—ephemeral data handling, jurisdiction locking, and scalability across regions.
The implementation transformed Wordsmith's most complex workflows. The platform now processes email bundles with hundreds of pages of contracting data, deconstructing agreements, analyzing them against 300-point playbooks, scraping linked documents, and producing fully marked-up Word documents with high-90% accuracy. "This does what would have taken 3 or 4 days from a paralegal," McNairn explained.
"If it's spitting out a really average homogenized NDA, it's not that helpful," said McNairn. "But if you're getting something that structurally understands the blueprint of what a good legal document looks like, that brings you into a whole different league of usefulness."
The engineering team also adopted Claude Code extensively, dropping many licenses in favor of Claude's development environment. This shift delivered 20-30% improvement in developer velocity, accelerating feature development across the platform.
Beyond the technology, Claude's positioning mattered for Wordsmith's clients. "Claude's got great positioning in terms of this ICP and how trusted it is by lawyers because of how seriously they take the ethical components," McNairn noted. The lack of controversy and strong ethical stance made Claude easier to sell to risk-averse legal departments.
## The outcome
Today, Wordsmith powers thousands of legal teams with Claude at its core, fundamentally changing how in-house counsel operates. The drafting capability, previously "fairly useless," became the platform's most-used feature after implementing Claude. Usage frequency per user doubled within months of the upgrade.
The transformation extends beyond efficiency metrics. Legal teams no longer function as bottlenecks but as accelerators. Product teams get instant legal guidance. Sales teams receive contract reviews in minutes. Engineering teams access compliance checks without waiting. The entire organization moves faster.
"We think that in-house legal is effectively going to become the tendrils that spread through the entire company and accelerate every single team," predicted McNairn. "Imagine if you had a lawyer on demand, instantly available whenever you needed them, that was personalized perfectly and controlled for your company. The role of legal could be 100x more impactful than they currently are."
The platform now serves organizations ranging from major UK PLCs to NASDAQ-listed companies, passing stringent security reviews including Anthropic's own legal team evaluation. The combination of technical capability and enterprise-grade security enables legal teams to deploy AI assistance across their entire workflow while maintaining compliance standards.
Looking ahead, Wordsmith plans to use Claude for precision across large bodies of data, using robust context windows without degradation for complex legal analysis.
"We'd love to provide them the rails to deploy that over the next couple of years," said McNairn about empowering legal teams. "To do that in a way that doesn't slow people down and actually accelerates them would make them far more effective."
## Related stories
### Spellbook runs 530,000 contract reviews a month with Claude
### EvenUp cuts document drafting from 15 hours to 15 minutes with Claude
### Eve Legal helps plaintiff law firms settle cases 60 days faster with Claude
### GC AI powers legal workflows for 1,500 companies, saving lawyers 14 hours a week with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Workato Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/workato
Path: 18-Industry-UseCases/workato.md
# Workato connects enterprise AI agents to business systems with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
7x increase
In employee adoption after deploying MCP servers
800+ custom MCP servers
Created by customers in 8 months, with 150+ servers created in the last month alone
[**Workato**](https://www.workato.com) is a leader in agentic orchestration, connecting AI agents across 14,000+ enterprise applications through 1,200+ connectors and custom integration tools, with 900,000+ pre-built workflows for rapid deployment. This enables organizations to deploy trusted AI agents that transform operations across their entire business.
## With Claude, Workato:
- Provides 100+ fully managed MCP server templates connecting Claude to enterprise systems like Salesforce, NetSuite, and Workday
- Enables sales, IT, finance, and HR teams to connect AI agents to business data with enterprise-grade governance
- Powers SaaS platforms to make their products agent-ready for thousands of customers
- Saw customers create 800+ MCP servers in 8 months, with adoption accelerating rapidly
- Drove significant efficiency gains through internal deployment, with sales teams reducing deal preparation time by 75%
## The problem
Enterprise AI projects often stall before they deliver value. Teams want to connect Claude to their business systems (Salesforce for customer data, ServiceNow for IT tickets, Workday for employee information), but the path from proof-of-concept to production is riddled with obstacles. Multiple application-specific integrations overwhelm context windows, open source connectors don't meet security requirements, and there's no clear way to give users access to corporate data without exposing credentials or creating compliance risks.
The governance challenge is particularly acute for enterprises. Organizations need policy-driven access controls, audit trails, and the ability to manage hundreds of agent connections across business units—all while maintaining security and compliance standards.
SaaS platforms face parallel challenges. Building agent connectivity infrastructure diverts engineering resources from core product work, while supporting multiple AI providers requires constant adaptation. The result: projects with real business value getting stuck in pilots, unable to move into production.
## Choosing Claude
The selection of Claude as the foundation for these workflows was driven by performance and trust. "We've found Claude to be exceptional at maintaining context across complex workflows," said Adam Seligman, Workato's Chief Technology Officer. "It's one of the few models we trust to handle sensitive, enterprise-grade actions safely—especially with financial approval and working with our Workato Enterprise MCP servers."
The team has observed Claude's ability to generate and interpret structured outputs like diagrams, mockups, and summaries, noting that large projects can cause other models to time out or lag. One approach that has proven particularly effective: creating specialized MCP servers for specific business functions (like a Customer Success server that efficiently accesses four linked applications), which maximizes Claude's performance while minimizing token usage.
## Claude and Workato enable secure enterprise AI agents
Workato Enterprise MCP provides fully managed, pre-built connections between Claude and critical business systems. Instead of overwhelming Claude's context window with multiple application-specific integrations, Workato provides streamlined, composable MCP servers that efficiently access business data. The platform handles authentication, governance, and infrastructure so enterprises can move from pilot to production without building custom integrations.
Workato customers are connecting Claude to their business systems across every major function. Sales and revenue operations teams use Claude to summarize account activity, update CRM records, and prepare quotes and proposals in real time. IT service management teams deploy Claude-powered agents that handle service tickets and perform basic diagnostics before escalating to humans, significantly reducing response times. Finance teams validate invoice data and move approved transactions into their ERP, saving hours of manual data entry. HR departments manage routine requests like PTO approvals, onboarding steps, and employee data lookups.
"MCP is quickly becoming the standard for how AI works with corporate applications. With Workato Enterprise MCP, organizations can instantly connect AI to business capabilities in a secure way from day one," said Laurent Farci, Chief Information Officer at .monks. "Workato already orchestrates critical processes across our business—from sales opportunity management to employee onboarding and IT project management. With Enterprise MCP, we can now transform our business processes into AI-ready services at speed."
## The outcome
Internally, Workato has become one of its own most enthusiastic adopters—and the impact of MCP is measurable. After connecting Claude to internal business systems through MCP, employee adoption of Claude increased by more than 700%, with usage spiking dramatically following the activation of MCP servers for Gong, Salesforce, and internal data systems.
"Claude Sonnet and Claude Code have really changed the way every employee works, from more seamlessly engaging customers to how we deliver new products," Seligman explained. The company has built specialized MCP servers for specific roles—like a Customer Success MCP server that provides efficient access across four different linked applications—demonstrating the same patterns they're seeing with customers.
Customer adoption has accelerated rapidly, with customers creating over 800 MCP servers in just eight months. The growth trajectory was explosive: 150+ servers were created in the last month alone, demonstrating surging enterprise demand for AI-to-business connectivity.
"MCP is the universal bridge between AI and enterprise action—providing secure, governed, and instant access to business capabilities," said Angela Stewart, Vice President of Enterprise Solutions at Nasdaq. "Workato is leading the charge in MCP by creating a standard for organizations to turn their systems, data, and processes into AI-ready services."
These customer results mirror what Workato has experienced internally across multiple teams. The company's own sales team provides one compelling example: deal preparation time dropped from 3-4 hours to 45 minutes for comprehensive customer syntheses including analysis, strategy, dashboards, and demo videos. Research that required 30 minutes of manual system checks per deal inquiry now happens in real time through Claude's access to business systems. Similar efficiency gains have emerged across other functions, with teams creating sophisticated outputs that previously required specialized tools or manual effort.
Looking ahead, Workato is expanding how Claude and other AI agents can interact with their platform. The roadmap includes enabling Workato's own AI agents (Genies) to consume MCP servers and be exposed as MCP servers themselves, creating composable architectures where specialized agents become building blocks for complex workflows.
Enterprise governance is already built in: verified user access with role-based controls, rate limiting, and full recipe lifecycle management ensure Claude can operate safely at scale. The goal: making AI agents powered by Claude a natural extension of how enterprises already orchestrate their operations.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## WRTN Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/wrtn
Path: 18-Industry-UseCases/wrtn.md
# WRTN pioneers AI entertainment and storytelling across Asia with Claude
[Try Claude](https://claude.ai)
Industry:
Entertainment
Company size:
Small
Product:
Claude Platform
Location:
Asia Pacific
4.5 million
monthly active users
Closing the gap
with larger competitors in Asian market
WRTN, a leading consumer AI aggregator in South Korea and Japan, uses Claude to power natural, engaging character interactions and creative storytelling for millions of users across Asia.
With Claude, WRTN:
- Serves 4.5 million monthly active users
- Provides AI interactions in traditional Korean across entertainment, companionship, and productivity use cases
- Is rapidly closing the gap with larger competitors in the Asian market
## Meeting the need for accessible AI
South Korea's AI landscape reveals a significant divide in user adoption. On one end, there are hyper-advanced users who spend hundreds of dollars weekly on AI interactions, chatting with AI characters for hours using open-source clients and their own API keys. On the other end—particularly among those over 40—many are unfamiliar with AI technology. As Djay Lee, CPO and co-founder at WRTN, explains, "There's a big gap between early adopters who are really into this technology and the masses who don't know how to use it properly. We focus on bridging that gap." By making sophisticated AI technology accessible to everyday users, WRTN is closing this divide between power users and the mainstream population, potentially reaching millions in the densely populated, tech-savvy market who haven't yet embraced AI.
## Building an AI platform for Asia
WRTN operates as a consumer AI aggregator, making advanced AI technology accessible to users in South Korea and Japan. Their approach follows a proven pattern in Asian markets, where local tech startups have successfully competed with global players by aggregating services and creating deeply loyal customer bases in densely populated areas. "In the last couple of decades in Korea, Japan, and the broader Asian market, we've seen local tech startups outcompete big techs by aggregating and localizing services and creating high loyalty customers in a dense population," explained Lee.
WRTN's platform aggregates AI services across three key domains: companionship, entertainment, and productivity. This approach allows them to cater to a wide range of user needs, from personal AI assistants to creative writing tools and productivity enhancers. By focusing on these core areas, WRTN is positioned to capitalize on the growing demand for AI-powered solutions in daily life and work contexts across Asian markets.
## Transforming digital entertainment and connection
In Korea's fast-paced, urban environment, where maintaining traditional social connections is challenging, AI fills a crucial role. "If you're living in the city, you want to have meaningful connections with your friends, families, and loved ones. But often, you can't be and you're very lonely," explained Lee. WRTN's platform addresses this need through interactive storytelling and AI companionship.
The platform has revolutionized how users engage with creative content. Instead of passive consumption of web novels or comics, users now actively participate in dynamic stories. "Before this product, I spent 20 to 50 bucks a month for web novels and webtoons. Now I just use the character chat because it writes endless stories just for you," said Lee.
## How Claude powers creative engagement
Through Claude, WRTN enhances its platform with AI capabilities. In entertainment, Claude powers hundreds of thousands of interactive story characters, creating experiences that transcend traditional storytelling. "It's not just about adventure gaming and role play," said Lee. "A big part of it is consuming a story. You don't know exactly where Claude's taking you, but sometimes you end up in a really entertaining and cool plot and world."
For companionship, WRTN leverages Claude's conversational abilities to develop AI companions that engage in meaningful dialogue while maintaining appropriate boundaries. Unlike character interactions with specific storytelling roles, these companion experiences aim to create "a new form of socialization between a human and an AI," explained Lee. The company carefully tests different models to ensure these interactions feel natural, meaningful, and safe.
For productivity, Claude helps users enhance their written communication with more natural, polished language. "We use Claude for rewriting," said Lee, noting that Claude’s ability to understand and maintain context makes it effective.
## Why WRTN chose Claude
WRTN selected Claude for its superior ability to engage naturally with users, particularly in Korean. "Claude has a more natural Korean tone and emulates human language better, understands intent, and knows how to speak sentimentally," said Lee. They also chose Claude for its ability to strictly follow prompts compared to other models, making it ideal for character-based interactions.
These capabilities mark the beginning of WRTN's vision of a fundamental transformation in human-AI interaction. As the technology evolves and becomes more accessible, WRTN is positioning itself at the forefront of this cultural shift in Korea and beyond.
## Looking ahead to an AI-augmented future
WRTN envisions a future where AI unlocks new realms of human creativity and connection, especially in tech-forward markets like South Korea. "AI enables deeply personal experiences at scale," said Lee, emphasizing AI's potential to enhance human interactions. Although urban life can challenge traditional connections, WRTN views AI as a tool to boost creativity, expression, and relationships. Expanding across Asia, WRTN plans to use Claude's capabilities to realize these possibilities, creating new channels for imagination and connection. Their vision celebrates AI's potential to amplify what makes us human—our creativity, our need for connection, and our drive to explore new frontiers of experience.
## Related stories
### StubHub transforms live event ticketing with Claude
### Audience Strategies expands the electronic music industry's policy influence with Claude
### Orange localizes manga at an unprecedented scale with Claude
### Lex streamlines the writing process with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
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- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
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## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## YMCA South Australia Claude case study | Claude by Anthropic
Source: https://www.claude.com/customers/ymca-south-australia
Path: 18-Industry-UseCases/ymca-south-australia.md
# How YMCA South Australia is building an AI-powered nonprofit with Claude
[Try Claude](https://claude.ai)
Industry:
Beneficial Deployments
Company size:
Large
Product:
Claude for Nonprofits
Location:
Asia Pacific
10–15 hours saved per week for key users
Time redirected from production work to strategy and community impact
\< 30 minutes to produce operational reports
that previously took a full day, with cross-site benchmarking, trend analysis, and recommended actions
[YMCA South Australia](https://www.sa.ymca.org.au/) is a nonprofit social enterprise delivering recreation, aquatics, gymnastics, children's services, and allied health programs across more than 65 locations in South Australia. With around 1,250 staff and over \$50 million in annual revenue predominantly through government contracts, the organization operates with a small corporate services team relative to the network it supports.
## With Claude, YMCA South Australia achieved:
- Less than 30 minutes to produce operational reports that previously took a full day, with cross-site benchmarking, trend analysis, and recommended actions
- 10–15 hours saved per week for key users across analysis, document production, and communications
- Branded template production cut from 2–3 hours to 20 minutes
- 20–30% time savings on tender content creation, with measurable improvements in submission quality
- 20+ custom skills built to encode organizational knowledge, brand standards, and operational procedures
## The challenge
## A small corporate team for a large network
YMCA South Australia's corporate services team handles marketing, technology, finance, risk, and people and culture for its entire 65-site network. "Every dollar we earn goes back into the communities we serve, so the tools we adopt need to create real operational value," said Devan Seamans, Head of Marketing and Technology at YMCA South Australia.
The challenge was one of scale. The network spans 16 recreation contracts (aquatic centers, fitness facilities, gymnastics centers), around 50 after-school care and early learning sites, as well as specialist programs, from metro Adelaide to regional centers like Port Lincoln and Whyalla. Each generates its own membership, attendance, financial, and program data. Comparing and analyzing performance across sites was challenging with multiple databases and thousands of records, and the manual effort meant it wasn't happening as often or as deeply as the organization needed. A high volume of communications, operational documentation, tender submissions, and stakeholder reports also needed to be produced with limited capacity to do so.
"We needed a way to multiply output," Seamans said. “Our goal was to reduce time on repeatable, structured work so the team could focus on strategy and relationships."
Nonprofits
Turn limited resources into lasting impact. Generate grant proposals, track program outcomes, and free your team to focus on serving your community.
[Read more](nonprofits.md)
## The solution
## Why YMCA South Australia selected Claude
Adoption started organically: one team member began using Claude personally, the value became clear quickly, and the use cases expanded.
As the organization evaluated how to scale AI use responsibly, values alignment mattered. YMCA South Australia handles sensitive data across children's services, health programs, and employment records. Not all that data touches AI tools, but the organisation needed confidence that its AI platform had the governance framework to match its own obligations. "We work with children, health data, and government contracts. We needed an AI partner that takes that seriously, not just in their marketing but in how they build the product,” explained Seamans. “Anthropic's approach to safety and the enterprise controls they've invested in gave us confidence to build on the platform."
Moving to Claude for Nonprofits represented a commitment to consolidating on one tool across the organization, reducing overhead for security, compliance, and billing while creating a cohort of users learning together. Implementation was deliberately phased: personal adoption to prove value, then organizational rollout with SSO enforcement and domain capture, followed by ongoing infrastructure work including custom skills, MCP integrations, and an AI Acceptable Use Policy. "The technical implementation was straightforward," noted Regan Marshall, IT Manager at YMCA South Australia. "The bigger investment has been in change management. AI requires a fundamentally different way of thinking about how to approach work, and that shift takes time."
10–15 hours
saved per week, with time redirected to strategy and community impact
## The outcome
## Building organizational intelligence with custom skills
Operational reports that once consumed a full day to compile can now be produced in less than 30 minutes, freeing site managers to spend that time on programs and community relationships. Tender submissions, the proposals YMCA South Australia writes to win and retain government contracts, now reflect a depth of research, financial modeling, and stakeholder alignment that would be difficult to achieve manually in available timeframes. And work that once required contracted developers, including HTML/CSS development, email template coding, and integration troubleshooting, is now handled internally.
"The biggest shift has been the ability to interpret and synthesize large, complex datasets and contexts, faster and more thoroughly than our team could do manually," Seamans added.
“Hours saved doesn’t really capture it,” said Seamans. “I’m delivering projects now that I’ve always wanted to do but never had the capacity for. A project that would have taken a week is now feasible in a day, and often at a higher quality because Claude holds the organisational context I’ve built up over months. The more I use Claude, the more I learn how to integrate it into my day. That compounds.”
When a new fitness studio launched at one of the recreation centres, Claude produced email sequences, social media content, a marketing plan with competitor analysis, and website copy within days. Work that would normally take the marketing team weeks was delivered at a quality that needed minimal revision, freeing the team to focus on the launch itself rather than content production.
Another use case has been institutional knowledge capture. YMCA South Australia built more than 20 custom skills that encode organizational knowledge, brand standards, and operational procedures. That knowledge is now documented, consistent, and accessible rather than reliant on individual staff members. When someone goes on leave or moves roles, the skills provide continuity.
A related emerging use case is structured site autonomy. Custom skills allow center managers to independently flesh out new program concepts: reviewing financials, checking organizational alignment, and developing rough ideas into well-structured proposals without corporate services involvement at the ideation stage.
"Children's Services have a handful of risk assessments per site that all need to meet specific criteria from legislation but also have details tailored to the physical location," explained Marshall. "With a bit of context and a few examples, we have a skill that can read the draft risk assessment, compare it to the legislation, and determine if the controls are specific enough to that site. Instead of providing a risk assessment as a result, it provides coaching questions that address the gaps. The director of the site still needs to do all the work; they have just been provided direction."
For Marshall, that distinction mattered. Claude wasn't producing the risk assessment; it was reviewing one and coaching the site director on what to fix. "The reframing of the task from writing a risk assessment with AI to writing feedback on a risk assessment was a significant moment for me," Marshall said. "It shifted my perspective on making AI work more human-focused rather than result-focused."
## Looking ahead
Claude is now formally embedded in YMCA South Australia's FY27–30 organizational strategy, which includes a more integrated data foundation. Near-term priorities include broader adoption through phased change management, expanding custom skills for structured site autonomy, and packaging AI tools so any staff member can access them.
“Claude is already proving what’s possible with individual data exports,” said Seamans. “The future for us is about Claude becoming embedded infrastructure: a core part of how we operate, report, and serve our communities.”
## Related stories
### Mercy Corps on what AI makes possible in humanitarian work
### Mercy Corps accelerates global humanitarian response to community feedback with Claude
### The Epilepsy Foundation turns years of expert content into a personal epilepsy assistant with Claude
### How the Epilepsy Foundation uses Claude across the organization
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Yoodli Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/yoodli
Path: 18-Industry-UseCases/yoodli.md
# Yoodli turns high-stakes sales conversations into repeatable practice with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Startup
Product:
Claude Platform
Location:
North America
23% more deals closed
by sales reps who practice three or more scenarios per week on Yoodli
1,600+ manager hours recovered per quarter
at Snowflake after replacing manual roleplay sessions with Yoodli's AI-driven practice
Yoodli is a secure, experiential learning platform that uses AI sales roleplays to help enterprise teams practice high-stakes conversations before they happen. Sales reps rehearse discovery calls, customer success teams prepare for escalations, and leaders practice difficult feedback conversations, all against AI personas that listen, push back, and stay in character. Organizations including Snowflake and Google Cloud use Yoodli to train thousands of employees at a time.
## With Claude, Yoodli achieved:
- 23% more deals closed by reps who practice three or more roleplay scenarios per week
- 1,600+ manager hours recovered per quarter at Snowflake, their customer, who previously spent manager time running manual roleplay sessions
- 15,000+ partner reps certified at Google Cloud, scaling a program that would have been extremely difficult with traditional coaching
- 40% faster ramp time for new sales hires across customer organizations
## The challenge
## Reps learn on live calls instead of in practice
Before AI-powered practice simulations, enterprise training teams relied on classroom sessions, recorded examples, and occasional manager-led practice. A sales rep might rehearse a scenario once or twice during onboarding, but structured practice was hard to sustain at scale. Running roleplays required significant manager time, and feedback quality varied depending on who was coaching. Teams that invested in call analytics could review what happened after a conversation, but had no scalable way to let reps practice and get feedback before high-stakes calls.
"Too often, reps learned how to handle critical conversations through real experience on live customer calls rather than structured, repeatable practice." said Derek Sessions, CTO at Yoodli. The cost wasn't just inconsistency. Enablement leaders had little visibility into who had actually practiced, how well they performed, or whether new messaging was being adopted across teams.
The bar for any AI-powered alternative was high. "These tools often get one real chance to make a first impression with a team," Sessions added. "If the experience feels artificial or unhelpful, users quickly lose trust and are unlikely to come back."
Choosing the right Claude model
Learn when to use Haiku, Sonnet, or Opus to get better results and stay inside your rate limit. A practical guide to picking the right Claude model.
## The solution
## How conversational quality determined model selection
For a product built around real-time conversation, latency matters. But Sessions and his team found that conversational intelligence mattered even more. If an AI persona drifts out of character, gives unrealistic objections, or responds with generic answers, experienced professionals stop taking the exercise seriously.
"Claude felt the most human and realistic out of the box compared to other models we tested," Sessions noted. Cost wasn't the deciding factor; it was conversational quality. "Our go-to-market team spent a lot of time testing the roleplays with us, and it became obvious quickly which models produced the most realistic conversations." The gap was visible beyond the engineering team. Sales leaders reviewing roleplay transcripts and participating in sessions themselves could tell which model produced the most believable interactions. In several cases, customers chose Yoodli specifically because of the roleplay quality.
## Balancing intelligence and speed for real-time practice
Yoodli uses a combination of Claude models, each matched to the demands of a specific task. Haiku 4.5 handles the real-time conversation, where speed is critical for maintaining natural back-and-forth. Sonnet and Opus handle feedback, analysis, and scoring, where deeper reasoning produces better results.
When a rep starts a session, the system loads the scenario, persona, and evaluation framework defined by the organization. The AI persona might be a skeptical buyer, a frustrated customer, or a direct report in a difficult performance conversation. During the roleplay, the system converts speech to text, generates the persona's next response in real time, and tracks signals like pacing, filler words, and conversational structure.
On top of Claude's conversational foundation, Yoodli's engineering team built persona design, evaluation rubrics, conversation memory, and integrations with customer-specific sales methodologies like Sandler and MEDDIC (structured frameworks that define how reps qualify and advance deals). "Claude provides the core conversational intelligence, and our engineering work shapes it into a structured, realistic practice experience," Sessions explained.
The hardest technical challenge was the tradeoff between intelligence and latency. Earlier small models didn't meet the bar for realistic conversation, so the team chose Sonnet for its stronger conversational intelligence and engineered around the latency tradeoff, optimizing time-to-first-token and building fallback strategies to keep voice conversations feeling natural. Haiku 4.5 resolved the tradeoff. "We're finally able to achieve the right balance of strong conversational intelligence and low latency for real-time practice," Sessions said.
Introducing Claude Sonnet 4.6
Hybrid reasoning model with superior intelligence for agents, featuring a 1M context window
## The outcome
## Scalable practice that changes performance
The combination of realistic AI conversations and consistent, structured feedback has produced measurable results across Yoodli's customer base. At Snowflake, the platform recovered more than 1,600 manager hours per quarter that had been spent running repetitive practice sessions, while achieving 94% participation across more than 3,000 sales reps. Google Cloud used Yoodli to certify over 15,000 partner reps globally, scaling a program that would have been extremely difficult with traditional coaching alone. Across customer organizations, reps who practice three or more scenarios per week close 23% more deals, and new sales hires ramp 40% faster.
The shift to Haiku 4.5 didn't change the quality of conversations, because Sonnet had already set that bar. What it changed was the feel of the interaction. Faster responses keep learners in the flow of the conversation rather than waiting on the system, which makes practice sessions feel more like real calls.
Beyond enterprise sales, the platform has also found traction with individuals practicing everyday communication. "We've had users recovering from strokes, users with workplace anxiety, and users who struggle with stammers all reach out to share how Yoodli has helped them achieve their goals," Sessions said. "For these users, the fact that it's a private, safe space with endless practice has been key." In healthcare and education settings, professionals also use roleplays to prepare for emotionally complex conversations where clarity and empathy are critical.
## Looking ahead
Yoodli's roadmap focuses on richer simulations, deeper personalization, and new ways for AI to guide learners through complex scenarios in real time. One emerging opportunity: using Yoodli to help people learn how to use AI itself. Sessions sees AI-powered practice as a natural fit for building those skills hands-on.
"The conversational quality is excellent, especially for realistic roleplay scenarios," Sessions said. "We're continuing to push the boundaries of what real-time AI learning experiences can look like."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## You.com Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/you-dot-com
Path: 18-Industry-UseCases/you-dot-com.md
# You.com enhances search and productivity with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Platform
Location:
North America
1000% revenue
increase over the last year
1 billion
lifetime queries hit
You.com, a powerful productivity engine, helps millions of knowledge workers and businesses conduct research, solve complex problems, and automate workflows with AI agents. By leveraging large language models (LLMs), including Claude, You.com offers users a platform that provides comprehensive answers and automates complex tasks.
Over the last year, You.com has made significant advancements with AI, including:
- 1000% revenue increase
- 1 billion lifetime queries hit
- Users reporting a 15% increase in productivity or nearly 1 day of work saved per week
These metrics underscore You.com’s success in not just finding information, but helping users be more productive.
## From search to ‘productivity engine’
You.com emerged from the vision of two AI pioneers: Richard Socher, the fourth most-cited researcher in Natural Language Processing (NLP) and former Chief Scientist at Salesforce, and Bryan McCann, who previously led AI research at Salesforce. Early in their careers, both recognized the transformative potential of LLMs to re-imagine online search—where billions of questions were being asked daily. "We were looking at the search box as the starting place people go whenever they need something, want something, or want to do something. We saw a huge opportunity for impact if AI could better understand their search motivation,” said Bryan McCann, You.com’s CTO.
You.com became the first to integrate LLMs into a search context in 2021, starting with code generation for developer queries, and in December 2022, achieved another milestone as the first to connect an LLM to live web access, providing users with up-to-date, verifiable responses with citations. Today, You.com has evolved far beyond its search engine origins into a comprehensive productivity engine, helping millions of knowledge workers and businesses solve complex problems, conduct research, and automate specific workflows with AI agents.
## Choosing Claude for reasoning and productivity
You.com selected Claude as a key AI model for its platform due to its advanced reasoning, ability to handle complex tasks, and natural tone. The company found Claude well-suited for productivity applications and deep research scenarios requiring analysis of large amounts of information.
Claude is used across a variety of use cases on You.com, including:
- Generating in-depth research reports by analyzing multiple sources
- Automating complex workflows for enterprise customers
- Providing coding assistance and analyzing data visualizations
- Offering customizable AI agents that users can configure for specific tasks
A standout feature is You.com's Research Agent, which leverages Claude to deliver comprehensive and contextually relevant information. McCann highlights its effectiveness: "Our Research Agent delivers high-quality, comprehensive results...saving me many searches and scrolling through ads and attention-grabbing stuff."
The platform's coding assistance feature, powered by Claude, helps developers with code generation, debugging, and explaining complex algorithms. You.com offers a unique interface that allows users to upload files or conduct searches, receiving synthesized responses from multiple sources.
McCann emphasizes the impact of integrating Claude across these features, saying, "The reasoning, agentic capabilities, tool use, and overall answer quality for many users has increased so much."
## Driving growth and user satisfaction
Offering all-in-one access to the latest and most powerful LLMs, including Claude, has helped fuel remarkable growth for You.com, with revenue soaring by 1000% since January.
Beyond metrics, Claude's impact is transforming user experiences. The AI-powered Research Agent is streamlining complex information gathering, while the coding assistance feature is boosting developer productivity. Enterprise customers are leveraging customizable AI agents to automate workflows, enhancing decision-making across industries.
You.com's commitment to a user-centric, ad-free experience is resonating strongly with users. McCann notes, "Users accomplish tasks in minutes that used to take hours of searching and scrolling." This shift drives satisfaction and positions You.com as a trusted, efficient alternative in the search and productivity landscape.
## Looking ahead
You.com plans to enhance its platform with the latest AI capabilities, focusing on customization and multi-agent systems. McCann explains, "We're starting to make it multiplayer, allowing people to configure, create, and share custom agents using the model of their choice.”
McCann envisions a future where AI can lower barriers to entry and enable more people to quickly turn ideas into reality, saying, "I think the time to execution will drop for many things—using AI is like having access to designers, engineers, PMs, CFOs, etc. This will provide more equal access to knowledge and experience, allowing more people to go from an idea to a business or product much faster."
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zapia Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/zapia
Path: 18-Industry-UseCases/zapia.md
# Zapia powers local commerce for millions across Latin America with Claude and Google Cloud
[Try Claude](https://claude.ai)
Industry:
Ecommerce
Company size:
Small
Product:
Claude Platform
Partner:
Google
Location:
South America
2.5 million users
in first year across Latin America
90%+ positive
user feedback and satisfaction
[Zapia](https://zapia.com/en) helps Latin American consumers discover products, make purchases, and get support through popular messaging apps like WhatsApp. With Claude on Google Cloud, Zapia is transforming commerce for millions across the region. Google Cloud is a fully-managed, unified AI development platform for building and using generative AI.
By using Claude on Google Cloud, Zapia:
- Grew by 2.5 million users in their first year
- Generated over 90% positive user feedback
- Handles hundreds of thousands of messages per hour
## Bringing AI-powered commerce to Latin America's messaging culture
In Latin America, messaging apps are central to daily life and commerce. Over 70% of consumer transactions involve WhatsApp, with buyers messaging sellers directly to ask questions and negotiate purchases. While convenient, this creates inefficiencies as businesses struggle to keep up with high message volumes.
BrainLogic, a startup building cutting-edge GenAI-first products for Latin Americans, launched Zapia to streamline these message-based commerce interactions. Zapia is an AI assistant that engages in natural, localized conversations with Latin American consumers to help them discover products, get recommendations, make purchases, and receive support through familiar messaging interfaces tailored to their specific country and region.
## Choosing Claude on Google Cloud
Claude's robust multilingual support and advanced reasoning capabilities combined with Google Cloud's scalability, flexibility, and reliability, made it the ideal solution for BrainLogic's AI-driven platform.
Localization was a crucial requirement for Zapia's success. While other large language models could engage in general conversations, they lacked Claude's nuanced understanding of Latin American cultures, dialects, and commerce norms. "Claude understands the particularities of each region and speaks differently to a user in Uruguay versus Colombia," said Nicolás Loeff, CTO of BrainLogic.
The implementation process was smooth and efficient. "Integrating Claude into our platform was quick, required minimal prompt engineering and had high-quality outputs," noted Juan Olloniego, Head of Engineering at BrainLogic. "It took us a couple of days plus testing. So it worked out of the box."
Google Cloud was also key to Zapia's rapid growth, providing a scalable, reliable infrastructure. Loeff said, "We built functionality on top of Google Cloud services specific to our use cases. It was super simple to start." The team used services like Cloud Run, Cloud Firestore, and Google Cloud to quickly develop and scale their AI-powered platform to its 2.5 million — and growing — users.
Google Cloud helped BrainLogic deploy and manage Claude models easily. Olloniego noted, "Having Claude on Google Cloud makes it faster to call other APIs and services." The integrated observability and monitoring tools helped the lean engineering team maintain high performance as usage scaled rapidly.
## How Zapia uses Claude to power their AI assistant
Zapia uses Claude for various capabilities:
- **Product discovery and recommendations:** Users can ask Zapia natural language questions about products they're interested in. Claude analyzes the query, accesses product databases, and provides personalized recommendations.
- **Purchase assistance:** Zapia can guide users through the purchase process, answering questions and facilitating transactions directly in messaging apps.
- **Customer support:** Claude enables Zapia to handle various customer service inquiries, only escalating to human agents when necessary.
- **Local business search:** Users can ask Zapia to find nearby businesses or services. Claude uses BrainLogic's database of millions of Latin American business WhatsApp numbers to connect users directly.
Zapia can also help with many other localized tasks like schoolwork using regional curricula, and providing entertainment recommendations and news summaries.
## Driving rapid growth and user satisfaction
Zapia has achieved significant growth and user engagement using Claude on Google Cloud. Zapia demonstrates its impact on Latin American commerce and communication with 2.5 million users in its first year and handling hundreds of thousands of messages per hour.
The AI-powered experience has resonated with Latin American users who prefer chat-based interactions for business and personal matters, resulting in over 90% positive user feedback. "Users like the quick responses from Zapia," said Nicolás Loeff, CTO of BrainLogic. "In general, sentiment has been very positive."
## Cost-effective performance with Claude Haiku
Zapia uses Claude Haiku, the smallest and fastest model in the Claude family, to handle most of its traffic, providing quick responses while controlling costs. "The smaller models like Haiku handle almost 99% of the traffic," Loeff explained. "We spend a lot of energy trying to handle as much traffic as possible in each layer to control costs."
The team was impressed by Haiku's performance. Olloniego noted, "The reasoning is high quality for Haiku. We didn't expect smaller models to perform so close to the larger ones."
## Empowering Latin American commerce with AI
BrainLogic sees Zapia as the start of AI's impact on commerce in Latin America. They aim to make Zapia a vital commerce companion for millions in the region by using Claude's evolving capabilities on Google Cloud. Loeff explains, "AI will help people in remote regions without access to most services but with a cell phone connection. They can talk to a personal AI assistant about their problems and get responses in their own dialect and cultural context."
Looking ahead, Zapia is poised to play a crucial role in Latin America's technological advancement. Loeff concludes, “It will empower local artisans in remote villages and ambitious digital entrepreneurs alike. AI has the potential to democratize high-quality services across Latin America, regardless of location or economic status. It's a tool that helps everyone."
## Related stories
### Reversia translates e-commerce stores across 110+ languages with Claude
### Inside Rakuten's plan to turn every employee into a builder with Claude Managed Agents
### Rakuten accelerates development with Claude Code
### How Shopify uses Anthropic’s Claude on Google Cloud to supercharge Sidekick
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zapier Claude Cowork case study | Claude by Anthropic
Source: https://www.claude.com/customers/zapier-cowork-qa
Path: 18-Industry-UseCases/zapier-cowork-qa.md
# How Zapier's marketing and engineering teams use Claude Cowork to delegate real work
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Cowork](../15-Claude-AI-Features/product-cowork.md)[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)
Location:
North America
~15 minutes
from homepage concept from new positioning to shareable draft in.
15 SQL queries
synthesizing live data from 6 engineering systems in one Cowork session.
Cowork
Give Claude access to your local files and let it complete tasks autonomously. Agentic capabilities for non-technical knowledge work.
[Read more](../15-Claude-AI-Features/product-cowork.md)
[Zapier](https://zapier.com/) connects nearly 8,000 apps for more than 3.4 million businesses, and internally, AI adoption runs deep: 97% of employees use AI in their daily work, with thousands of AI agents deployed across the company. Zapier was also one of Anthropic's earliest MCP partners.
When Claude Cowork launched, three teams picked it up quickly and pushed it in very different directions. We spoke with Head of Product Marketing Joe Stych, AI Automation Engineer Larisa Cavallaro, and Senior Manager of Influencer Marketing Matt Brown about what those workflows actually look like. The following conversation has been edited for length and clarity.
## How has Cowork changed the type of work you take on, as well as how you approach it?
**Joe Stych, Head of Product Marketing:** I can query our product database, write messaging docs, and build landing pages in the same session. That used to mean coordinating across three different teams. I delegate first-draft homepage concepting so I can share multiple positioning directions with leadership in minutes instead of days. That used to need design handoffs before anyone could even evaluate the direction.
**Matt Brown, Senior Manager of Influencer Marketing:** I delegate inbox triage: classification, drafts, archiving. I've extended that to multi-step stuff like validating YouTube descriptions and submitting creator forms. But the real shift is bigger than that. My advice to anyone starting out: stop using it for tasks you can already do in five minutes. Start bringing it the messy, technical problems you've been putting off because they felt like they needed an engineer.
**Larisa Cavallaro, AI Automation Engineer:** People treat Claude like a chatbot when it's closer to a capable teammate. The ceiling on what one person can ship has moved dramatically.
## Larisa, you pointed Cowork at Zapier's own operations. Walk us through what happened.
**Cavallaro:** I connected Cowork to our tech stack: the employee org database, Slack channels, team documentation, and Jira. Then I asked it to identify operational bottlenecks across engineering.
Claude ran 15 SQL queries synthesizing live data from six engineering systems: GitLab, Jira, Productboard, OpsLevel, Jellyfish, and incident tracking, all centralized in a Databricks warehouse that now connects 11 source systems across Zapier's entire org. It produced an interactive dashboard with a quantified breakdown of inefficiencies: team-by-team efficiency analyses, cross-functional friction points, and hidden productivity drains we hadn't surfaced on our own.
What made it especially powerful was the underlying data was rich enough to support increasingly granular follow-ups. In most AI chat tools, you'd query Slack, then query Databricks, then manually stitch the results together. Cowork can do all of that in a single pass. That's a fundamentally different kind of capability.
## Matt, you built a full influencer marketing dashboard with Cowork. How does the pipeline actually work?
**Brown:** I used Cowork to build a live influencer marketing dashboard on GitHub Pages that visualizes our reach, views, clicks, and conversions against quarterly goals.
The data architecture centers on a Zapier Table where every influencer investment is a row. Each row gets progressively enriched by multiple automated sources: a web scraper pulls current view counts, the Bitly API captures click-through data, and our Databricks warehouse supplies downstream conversion and product-upgrade metrics. A Zap transforms that table into a JSON feed consumed by the dashboard's front end.
Claude handled the end-to-end development: chart design, JavaScript and HTML code generation, layout decisions, and debugging. We worked inside a tight Cowork loop where I'd review outputs, request changes, and confirm each iteration before deployment. The result is a daily-updated, real-time visualization mapped against quarterly targets.
What started as a reporting gap is now the system guiding our investment decisions across the entire influencer program. This moves the team from retrospective reporting to forward-looking guidance, informing which channels to double down on, which content performs best, and where to reallocate budget.
## Joe, your workflow is less about building something from scratch and more about making a process repeatable. Walk us through how homepage concepting works in Cowork.
**Stych:** I connected Cowork to our homepage, a custom skill I built with our PMM guidelines, and our internal tools through Zapier MCP, so it could pull from Slack threads, Glean searches, whatever context it needed.
The workflow starts by giving Cowork two key inputs: the existing homepage as the baseline, and project-specific product marketing guidance that covers voice, positioning intent, and operating context. Those are loaded through custom skills: reusable instructions that encode how our team writes and thinks about positioning.
From there, Claude navigates to the live page in Chrome, identifies core page modules, and generates a revised homepage aligned to the new positioning. Instead of requiring a manual rewrite plus a handoff across tools, it produces an HTML mockup directly.
I can keep doing other things while it runs. In this case, the result was a shareable draft in about 15 minutes that I shared with our CMO and CEO for iteration, with enough fidelity to evaluate copy direction and page structure before deeper production work.
The skills layer is what makes this repeatable. Rather than re-prompting from scratch each time, the PMM context travels with the tool. The biggest mistake people make is treating Cowork as a conversation that ends. At the end of every working session, I ask: what should we remember from this? Claude captures it so everything compounds. Each session makes the next one smarter.
## How do you think about trusting Cowork's output? Is there a review loop, and has it changed over time?
**Cavallaro:** Trust is task-dependent. People relax the loop for familiar work but keep review for novel or high-stakes stuff. The second mistake people make, after underestimating scope, is being vague about the output. When you tell it exactly what you need to *do* with the result, not just what to produce, it will return something far more useful than you expected.
**Stych:** For homepage concepting, I'm looking at the output and giving directional edits, then letting Cowork regenerate. It's lightweight but deliberate. What's hard now is judgment: knowing when a line sounds wrong, catching a bad metric before it ships, noticing when messaging drifts from what the product actually does.
## Zapier's whole business is building integrations. How are you thinking about the Cowork plugin and skills architecture?
**Stych:** We're prioritizing interoperability. We use several AI platforms internally, so we've organized around Skills and MCP Tools as the core units. We store Skills in local files instead of on Cowork specifically, which allows for easy retrieval, modification, and headless use across the organization and across platforms. We also use Zapier MCP servers, which are client-agnostic and define custom tools we use often.
Examples of the skills we're building include a PMM homepage concepting skill covering voice, positioning, and page structure, daily Slack summary workflows, and Jira triage skills. We primarily use the Zapier MCP server. Zapier can connect to services like Slack, Glean, Drive, and Jira, among the thousands of other tools integrated into Zapier, so the Zapier MCP gives us one tool that lets us pass through to other services.
From our perspective, the architecture is maturing from "connect one app" to "install a workflow," bundling config, skills, and actions. That aligns well with how we think about integrations.
## Does Cowork change what it means to be good at your job?
**Brown:** The marketers who win will be the ones who know what to point the tools at, not the ones waiting for an engineer to build it for them.
**Stych:** Being good at the job looks different now. It's less about doing the reps and more about knowing which reps to do.
**Cavallaro:** The most obvious shift is speed and scale. But the deeper change is access. I can now interact with layered data in ways I couldn't before, build clear visual reports in minutes instead of waiting on someone else, and actually make the case for something with evidence.
Beyond analysis, it's opened doors I didn't expect. I've learned how to work with new file types, push code to GitLab, host projects on Vercel, and understand security standards at a level I didn't have after four years working in security.
The barrier between "having an idea" and "shipping something" has collapsed. The skill that matters now isn't knowing how to do every step. It's knowing clearly what you're trying to accomplish and being able to direct toward that outcome. Execution is still real work, but the ceiling on what one person can ship has moved dramatically. I genuinely cannot remember doing my job without it.
Claude Enterprise, now available self-serve
Any organization can now purchase Claude Enterprise directly—no sales conversation required. Set up SSO, invite team members, and start working in minutes.
[Read more](https://claude.com/resources/articles/self-serve-enterprise)
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zapier Claude Enterprise case study | Claude by Anthropic
Source: https://www.claude.com/customers/zapier
Path: 18-Industry-UseCases/zapier.md
# Zapier builds an AI-first remote culture with Claude Enterprise
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
[Claude Enterprise](../17-Billing-Plans/pricing-enterprise.md)[Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
Location:
North America
89% AI adoption
across all employees
800+ AI agents
deployed internally
Zapier, the leading AI orchestration platform, uses Claude to drive [company-wide AI adoption](../17-Billing-Plans/pricing-enterprise.md) and boost productivity across its remote-first team.
Key results:
- [89% AI adoption across all employees](https://zapier.com/blog/how-zapier-rolled-out-ai/)—highest in the company's history
- 800+ AI agents deployed internally, exceeding their employee count
- 10x year-over-year growth in Anthropic app usage
## Building the robot for distributed teams
For over a decade, Zapier has empowered non-technical users to create automation workflows for repetitive tasks. This foundation of democratizing technology positioned them to embrace generative AI both internally and for their customers.
"Zapier, at its core, is about enabling non-technical people to build things they didn't think possible," said Reid Robinson, Lead Product Manager of AI at Zapier. "We've always had that mentality of helping people become builders, and see opportunities to build robots for themselves, their company, and their customers."
Zapier needed AI tools that could match their distributed work style, while maintaining their high standards for automation and efficiency as a fully remote company operating across global time zones with 8,000 app integrations to manage.
## Selecting Claude for strategic intelligence
Zapier's path to Claude began with grassroots adoption. Before any company-wide rollout, dozens of employees, particularly on the Marketing team, were already using Claude for personal productivity. “Many teams were very vocal about wanting access," Robinson said. "They were very happy to finally get access to Claude."
Claude's artifacts, features, and sophisticated reasoning capabilities set it apart. Robinson explained, "Artifacts were one of the first things I'd seen that could bring ideas to life so quickly and simply." Equally important was Claude's integration with Model Context Protocol (MCP), invaluable for Zapier's complex technical environment. "Claude's ability to work with MCP servers is incredibly powerful," Robinson said, noting how it enables seamless connections across their internal tools and data sources. For example, Zapier team members have been enjoying using the Zapier MCP in Claude to search Slack by keyword.
## How Claude transforms daily operations
Claude powers productivity across Zapier's distributed teams through several key applications:
- **Content creation and marketing**: The product marketing team leverages Claude extensively for customer-facing content, from blog posts to social media and keynote presentations. They've built automated workflows where Claude drafts content, saves it to Google Docs, and notifies team members in Slack for review.
- **Engineering and development**: Engineering teams rapidly adopted Claude Code for everything from code generation to automated merge requests. Their CTO built a system where adding an emoji to a Slack thread triggers Claude to analyze the context, generate code, and create a merge request for team review—all within minutes.
- **Strategic planning and research**: Robinson uses Claude with Zapier's MCP integration for strategic intelligence gathering. In preparing for industry events, he asks Claude to research attendees using Zapier's CRM and web search capabilities, which provide instant context about customers and prospects he wouldn't know otherwise.
- **Customer research and design**: Zapier Design teams use Claude artifacts to rapidly prototype during customer interviews, showing design concepts in real-time that would normally take weeks to develop. This enables immediate feedback and iteration during conversations with potential users.
## The impact of AI-first culture
Zapier's commitment to AI adoption has transformed their distributed teams' operations. In March 2023, the company implemented a "Code Red" strategy, pausing normal business operations for a company-wide AI hackathon that generated 150 ideas and 60+ submissions from their 360-person team.
This cultural shift enabled teams to move faster and work more strategically. Instead of scheduling follow-ups for next week, teams now suggest meeting later the same day. As CEO Wade Foster puts it, "Those little gains compound. They build speed, energy, and trust.”
The transformation extends beyond individual productivity to organizational capabilities. Robinson describes their approach as asking "What would you do if you could run Claude in your sleep?" This mindset has led to sophisticated agent-based workflows where Claude operates autonomously across multiple systems, handling everything from content generation to customer research.
For Zapier’s customers, this philosophy has translated into increasingly valuable tools: the Anthropic integration on Zapier now processes 10 times more tasks than last year, as users build workflows that leverage Claude's capabilities for their own businesses.
## Building the future of work
Looking ahead, Robinson sees AI as a powerful tool for anyone wanting to start a business. He says, "AI makes it much easier to turn ideas into reality." He's excited about how AI can help people without technical backgrounds build their own companies and create new things. Where technical skills were once a barrier, AI is opening doors for a new wave of entrepreneurs.
Zapier continues to push the boundaries of what's possible with their MCP platform strategy. They are creating internal servers that help Claude navigate their codebase and building team-specific tools for areas like developer experience and design. They're also exploring how Claude can power more sophisticated customer-facing agents through their platform. With Claude as their strategic partner, Zapier is making this vision a reality for their distributed team and millions of customers worldwide.
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zencoder Claude Agent SDK case study | Claude by Anthropic
Source: https://www.claude.com/customers/zencoder
Path: 18-Industry-UseCases/zencoder.md
# Zencoder unlocks double-digit productivity gains with Claude Code SDK
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Small
Product:
Claude Agent SDK
Location:
North America
2x reduction
In AI code churn compared to previous best solutions
1 Million+
Lines of code processed across multiple repositories simultaneously
[Zencoder](https://zencoder.ai) is a leading provider of AI agents for software engineering, on a mission to help developers ship better software faster through human creativity and AI capability. Founder Andrew Filev and Zencoder’s global team of 60+ engineers are building a platform that delivers enterprise-grade AI coding agents that integrate directly into developer workflows.
## With Claude, Zencoder has achieved:
- 2x reduction in AI code churn compared to Zencoder’s previous best solution
- Million+ lines of code processed across multiple repositories simultaneously
- Double-digit productivity gains by enabling AI-first development on production codebases, not just prototypes
## The problem
The professional developers that Zencoder serves come from small ground-breaking startups and Fortune 500 enterprises, but they all have one thing in common: the need for AI assistance to rapidly deliver production-quality code. As power users of AI in their own development process, Zencoder felt their pain.
The company decided to create a unique enterprise AI coding solution that combined their best-in-class user experience across multiple IDEs (VSCode and JetBrains suite) with Claude's powerful agentic core. They envisioned eliminating the complex and costly traditional VPC setups that many were forced to rely upon by offering Zero VPC Architecture: a local CLI-based solution that enterprise customers could deploy within their own security perimeters.
The platform further would further require fast, deep multi-repository indexing to handle million-line codebases and complex microservices architectures, with cost-efficient access to elite LLMs for tackling sophisticated enterprise code that simpler models couldn't handle. Most of all, Zencoder wanted to provide predictable billing to address a major enterprise pain point: with no way to estimate budget, customers were running out of AI capacity by mid-month, forced to limp along until the next billing cycle.
“Our goal is to provide enterprise teams with the most capable AI and cost-effective agents for complex repositories,” explained Zencoder founder Andrew Filev. All they needed was a way to transform that vision into a real-world solution.
## Claude Agent SDK helps Zencoder to:
- Combine Zencoder's best-in-class UX and 100+ integrations with Claude's agentic core and Opus 4.1 inference capabilities in a single, comprehensive platform
- Support zero-VPC deployment for enterprises *and* instant self-serve adoption for entry-level users
- Achieve 2x a reduction in AI code churn by producing more accurate code that requires less rework
- Create agents with deep, multi-repository awareness that can understand architecture and track dependencies
- Extend AI-first development to production repositories, moving beyond prototypes to real-life production code where developers spend most of their time
## Results that scale from prototypes to production
As a company that had been building AI agents for years, Zencoder already possessed deep expertise in agent development. However, the Claude Code SDK offered something unique: it complemented their existing capabilities rather than replacing them.
The team ultimately integrated the SDK across Zencoder’s entire agent suite, including coding and unit testing agents; specialized agents for tasks like migrations, documentation, and team-specific workflows; and their Zentester end-to-end testing agent that uses UI test automation to validate entire user flows.
“The SDK enabled us to rapidly add Claude Code alongside our own agent core to deliver an incredibly powerful setup with best-in-class capabilities across all layers,” said Filev. “We could focus on what we do best, building exceptional developer experiences and tool integrations, while leveraging Claude's inference power for the agentic core."
Using Claude Code’s SDK, Zencoder now offers both instant self-serve adoption for entry-level users and zero-VPC deployment for enterprises with strict security standards. The SDK's industry-standard patterns, particularly support for MCP – which Zencoder had already adopted – made integration natural and straightforward, while the “clean, well-documented APIs” let Zencoder's team skip integration challenges and go right to building features for their visionary agent platform.
The final touch: cost-efficient access to Opus 4.1, essential for handling huge, multi-repository codebases, and Max plan subscriptions. These let Zencoder provide predictable billing, with higher token limits and daily resets, for the controllable budget management that organizations spending millions on AI desperately needed.
## Looking to the future
Zencoder's roadmap focuses on expanding autonomous capabilities and enterprise features. They're working on enhanced CI/CD integration for 24/7 autonomous development, remote agents with security-first deployment, and multi-agent pipelines for handling complex workflows. The team also plans to keep building on their testing strengths to push quality assurance further.
As the Claude Code SDK evolves, Zencoder will continually adopt its improvements to keep the developer experience sharp. Filev’s real goal, though, is changing how enterprise teams approach software development, turning AI into a natural extension of what developers already do instead of another system to wrangle: “Zencoder wants to change how software gets built by automating the boring stuff so you can focus on what matters.”
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zendesk Claude and AWS case study | Claude by Anthropic
Source: https://www.claude.com/customers/zendesk
Path: 18-Industry-UseCases/zendesk.md
# Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Large
Product:
[Claude Platform](https://claude.com/platform/api)
Partner:
AWS
Location:
North America
1 million custom agent executions
in the first seven weeks of early access
Up to 80% reduction
in human handle times for customers running custom agents
Zendesk, which provides AI for customer and employee service, built a way for its customers to create their own AI agents for the parts of their service work that are specific to their business. The agents run on Claude, and they ran 1 million times in their first seven weeks of early access.
## With Claude, Zendesk:
- Built its custom agent builder with a five-person team, working with Claude Code and the Claude Agent SDK, going from proof of concept to early access in four months
- Went from zero to 1 million custom agent executions within seven weeks of early access
- Helped one customer that handles more than 14 million service requests a year automate duplicate merging at 99% accuracy in its pilot
- Raised automated resolution by up to 10% while cutting human handle times by up to 80% for customers running custom agents
- Runs Claude through Amazon Bedrock, inside the AWS environment and hosting regions it already operates
## The challenge
## The work that stayed manual
Zendesk already helps companies automate a large share of their customer requests with AI. The harder part is the work that happens between a customer’s first message and the final outcome, like exceptions to a return policy, complicated warranty claims, or detailed billing questions.
Smaller companies handled that work with people, one request at a time. Larger ones with AI teams built one-off automations, which took a lot of engineering time and only covered the easiest cases. “Every customer is so unique to what they do,” said Abhinay Kathuria, Director of AI/ML at Zendesk. “There’s a lot that happens behind-the-scenes, and a lot of this was being handled manually.”
## The solution
## Powering custom agents with Claude Sonnet
Kathuria’s team tested models from Anthropic and other providers on the testing system they use across Zendesk products. It scores each model on 15 metrics using agents like the ones customers actually write, and the team runs it again whenever a new model comes out. Because these agents act on real customer requests, getting the answer right matters a lot.
Zendesk chose Claude Sonnet 4.6. Sonnet did “exceedingly well” on pilot tasks like reading PDFs, and in Zendesk’s testing, it needed fewer steps to reach a decision. “A competitor model might come to the same conclusion, but it might take four or five planning turns to get there,” Kathuria said. “Sonnet could handle a lot of those in one shot.”
Kathuria now makes the same argument to Zendesk customers. “You can’t just look at token price in isolation,” he said. “You have to look at the cost per task.”
Where Claude runs came down to security and data locality. Zendesk already runs its infrastructure on Amazon Web Services (AWS), so it serves Claude through Amazon Bedrock. Zendesk keeps model processing in the AWS hosting regions it already uses, which helps it meet customers’ data-residency and governance requirements. Zendesk says this also means its customers don’t have to approve or manage an additional cloud subprocessor. “Our most important security benefit is that Claude runs through the AWS environment we already operate and govern,” Kathuria shares.
## Agents written in English, connected to the tools teams already have
To set up a custom agent, a Zendesk customer writes instructions in plain English, then connects the agent to Zendesk actions and outside tools like Jira and Google Drive in a few clicks. It takes about 30 minutes to set up something that used to take months of engineering work.
Take incident triage. When a lot of similar tickets come in at once, the agent notices, files a Jira issue, posts in Slack to let engineers know, and tells the affected customers the problem is being worked on. Once the fix ships, it closes all the related tickets and adds a note explaining what went wrong.
Zendesk is also building a router to send each task to the right place. Simple requests, like working out what a customer is asking for, take one call to Sonnet. Harder ones go through a longer process where the agent plans its steps before acting. After each run, the agent reviews its own work and saves what it learned as a skill it can use next time.
Customers decide which actions each agent is allowed to take. Zendesk is also shipping ways to watch and test agents, including a log of every tool call, simulated conversations, and A/B testing. “Our customers are asking for exactly the same things we need internally,” Kathuria said. “A lot more agent observability, and how to test these agents in production.”
## The outcome
## 1 million agent executions in seven weeks
In the first seven weeks of early access, custom agents ran 1 million times. General availability is planned for Zendesk's AI Summit in November and several large customers are getting ready to move much more volume onto them. “We have four or five customers who are going to run 20 million tickets through these agents powered by Claude every year,” Kathuria said.
Across customers running custom agents, automated resolution has gone up by as much as 10%. Zendesk calls its long-term goal an Autonomous Service Workforce, where AI handles 80% or more of customer and employee requests and people handle the rest with help from AI. Next, it plans to offer more specialized agents built for specific industries and types of work.
“The era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve,” said Shashi Upadhyay, President of Product, Engineering and AI at Zendesk. “Our custom agents powered by Claude are taking on more complex work, earning trust, and driving more measurable impact for our customers.”
## Related stories
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
### How Rocket Money built its personal finance agent with Claude
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zingage Claude Platform (API) case study | Claude by Anthropic
Source: https://www.claude.com/customers/zingage
Path: 18-Industry-UseCases/zingage.md
# How Zingage automates care coordination for 400+ home care agencies with Claude
[Try Claude](https://claude.ai)
Industry:
Healthcare
Company size:
Startup
Product:
Claude Platform
Location:
North America
82% reduction
in after-hours labor costs at one Medicaid agency
Under 40 minutes
from caregiver call-out to confirmed replacement
Home care is a 24/7 operation that runs on phone calls, last-minute staffing changes, and complex regulatory compliance. Zingage is an AI agent platform built specifically for home-based care that automates the operational back office for agencies across private pay, Medicaid, hospice, and skilled nursing models.
## With Claude powering its reasoning layer, Zingage delivered:
- 82% reduction in after-hours labor costs at one Medicaid agency, with shift coverage maintained at 98%
- 35% biweekly revenue growth within six months of deployment at a private pay agency, from \$96K to \$130K
- Average issue resolution under 5 minutes, down from 20–30 minutes of manual coordination
- 4,000 to 8,000 managed care hours per week at one agency, with the same team size
- 97%+ automation rate on targeted workflows once fully deployed
## The challenge
## Staffing crises at midnight, with no one to call
Before Zingage, home care agencies managed round-the-clock operations with overextended teams. When a caregiver called out sick for a night shift, a manager had to wake up, manually check the electronic medical record for available replacements, call ten caregivers one by one, get seven voicemails, and document the entire process for Medicaid compliance. “Agencies had managers sleeping next to their phones, running five-person on-call rotations costing \$300K or more per year just to fill last-minute call-outs,” said Victor Hunt, CEO at Zingage.
The consequences of missed shifts were serious. No-call, no-shows often went undetected until a client’s family called to ask where the caregiver was. Overnight calls from clients went to voicemail and sat there until morning. And every interaction, schedule change, and incident needed to be documented correctly in the EMR for audit readiness and fraud prevention—work that fell on already-strained staff.
“Caregivers calling out are often stressed, embarrassed, or dealing with a genuine emergency, and clients’ family members are scared,” Hunt said. “The AI has to meet people where they are emotionally, not just process a transaction.”
\<40 minutes
from caregiver call-out to confirmed replacement
## The solution
## A zero-defect environment required a different kind of AI
Healthcare raised the bar for what Zingage needed from its underlying model. The platform handles protected health information, operates under HIPAA requirements, and takes irreversible actions in production systems: updating medical records, committing caregivers to shifts, and flagging potential abuse incidents.
“We’re not integrating a chatbot,” Hunt explained. “We’re deploying agents that take consequential action in production systems.”
Zingage evaluated both Sonnet 4.5 and Opus 4.5, and found Sonnet offered the best balance of cost, quality, and latency for the majority of its workflows. Claude stood out for its structured tool calling, which gave Zingage the precision to orchestrate across an EMR, a phone system, and multiple communication channels while keeping PHI properly contained.
Claude’s contextual reasoning also enabled Zingage to build agents that weigh genuine tradeoffs—like whether to contact a dementia patient’s family versus silently restaffing—rather than pattern-matching to the most common response. “Building on Claude was a different experience than working with other models,” Hunt said. “The reasoning capability meant we could give our agents genuinely complex, ambiguous situations and trust that they would navigate them sensibly.”
## How Zingage coordinates care in real time
Zingage operates inside the agency’s electronic medical record: reading caregiver profiles, writing shift notes, updating schedules, and posting visit documentation directly in the systems agencies already use. Because every action happens natively in the EMR, it's immediately visible to the agency's existing workflows and audit systems, with no synchronization layer to introduce errors or delays.
A real example illustrates the system in action. At 1:45 AM, a caregiver at a private pay agency called to say she couldn’t make her morning shift. Zingage’s voice agent answered, recognized the caregiver, confirmed which shift was affected, and passed the details to its coordination system.
Within minutes, Zingage had queried the EMR, identified the patient’s care requirements, and began outreach, texting 23 caregivers and making AI-powered phone calls to qualified replacements. By 3:36 AM, a replacement was confirmed, assigned in the EMR, and shift notes were posted. The agency’s team arrived to find the problem already solved.
A more complex scenario shows the reasoning at work. A patient fell at home on a Saturday evening, and after EMS responded and cleared her, she refused hospital transport. Zingage escalated to the on-call administrator, and when no response came, made a judgment call: a fall requiring EMS, an elderly patient home alone—that warranted notifying the patient's son. Zingage coordinated a wellness check, updated the family, and documented every step. Fifty-six minutes, zero human administrator involvement.
The system handles multilingual calls natively, detecting language directly from the caller’s speech. English and Spanish are fully live, with additional languages in development.
“When the underlying reasoning is strong, the weakest link quickly becomes the instructions you give it,” Hunt said. “That pushed us to get much more rigorous about how we document workflows and edge cases, which ultimately made the whole system better.”
Claude for Healthcare
Claude helps healthcare organizations move faster without sacrificing accuracy, safety, or compliance. Less administrative work, more time with the people you serve.
[Read more](https://claude.com/healthcare)
## The outcome
## Agencies shift from reactive to strategic
The impact shows up across cost, revenue, and capacity. One Enterprise Medicaid agency cut after-hours labor costs by 82% while maintaining 98% shift coverage, replacing a \$300K-per-year on-call rotation at a fraction of the cost. A Senior Helpers franchise grew biweekly revenue by 35% within six months, because responding immediately to every client inquiry—including after hours—captured business that previously went to voicemail or a competitor.
One agency owner who had recently lost her Director of Operations came into the office one morning to find a new overnight shift on the schedule that nobody on her team had added. A client had called after hours needing help. Previously, that call would have gone to voicemail. Instead, Zingage answered, found a qualified caregiver, confirmed availability, and wrote the shift directly into the EMR. Twelve new billable hours on the schedule, and the owner wasn’t woken up.
The most consistent change customers describe is operational: their teams stop firefighting and start planning. “The people running these agencies can redirect their energy toward growing the business and improving care quality rather than putting out fires,” Hunt said. “Agencies can now run true 24/7 operations without burning out their teams.”
## What’s next
Zingage is expanding beyond care coordination into every major operational function of a home care agency: front-office intake, recruiting, client engagement, compliance monitoring, and revenue cycle management. The goal is a connected system that covers the full lifecycle of care delivery, from the moment a caregiver applies to the moment a shift is billed.
“Running Claude in production at scale every day has sharpened our own thinking about what good agentic AI looks like,” Hunt said. “That compounds over time in ways that are hard to overstate.”
82% reduction
in after-hours labor costs at one Medicaid agency
## Related stories
### How League went all in on Claude in a regulated industry
### League cuts product development cycle times in half with Claude
### How can a medical lab keep patients at the center of its work while the caseload keeps growing?
### A conversation with Seth Hain about Epic’s internal AI adoption
[](https://www.claude.com/)
© 2026 Anthropic PBC
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](../15-Claude-AI-Features/product-overview.md)
- [Claude Code](../15-Claude-AI-Features/product-claude-code-fad1ab4b.md)
- [Claude Cowork](../15-Claude-AI-Features/product-cowork.md)
- [@Claude](../15-Claude-AI-Features/product-tag.md)
- [Claude Science](../15-Claude-AI-Features/product-claude-science.md)
- [Claude Security](../15-Claude-AI-Features/product-claude-security.md)
- [Download app](https://www.claude.com/download)
- [Pricing](../17-Billing-Plans/pricing.md)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.claude.com/features/artifacts)
- [Design](../15-Claude-AI-Features/product-design.md)
- [Connectors](https://www.claude.com/marketplace/connectors-plugins)
- [Plugins](https://www.claude.com/marketplace/plugins)
- [Skills](https://www.claude.com/skills)
## Extensions
- [Claude in Chrome](https://www.claude.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.claude.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](../17-Billing-Plans/pricing-enterprise.md)
- [Claude Code for Enterprise](../15-Claude-AI-Features/product-claude-code-enterprise.md)
## Departments
- [Customer support](customer-support.md)
- [Cybersecurity](cybersecurity.md)
- [Legal](legal.md)
- [Sales](sales.md)
## Industries
- [Financial advisors](financial-advisors.md)
- [Financial services](finance.md)
- [Government](government.md)
- [Healthcare](healthcare.md)
- [Higher education](education.md)
- [K-12 teachers](teachers.md)
- [Life sciences](life-sciences.md)
- [Nonprofits](nonprofits.md)
- [Small business](small-business.md)
## Programs
- [Campus](../15-Claude-AI-Features/programs-campus.md)
- [Frontier Academy](../15-Claude-AI-Features/programs-frontier-academy.md)
- [Scientists](../15-Claude-AI-Features/programs-claude-team-plan-for-research-labs.md)
- [Startups](../15-Claude-AI-Features/programs-startups.md)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.claude.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.claude.com/platform/api)
- [Marketplace](https://www.claude.com/marketplace)
- [Claude on AWS](../04-API-Reference/Other/partners-claude-on-aws.md)
- [Google Cloud](../04-API-Reference/Other/partners-google-cloud.md)
- [Microsoft Foundry](../04-API-Reference/Other/partners-microsoft-foundry.md)
## Resources
- [Overview](https://www.claude.com/resources)
- [Articles](https://www.claude.com/resources/articles)
- [Webinars](https://www.claude.com/resources/webinars)
- [Claude partner network](../04-API-Reference/Other/partners.md)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](../04-API-Reference/Other/partners-powered-by-claude.md)
- [Service partners](https://www.claude.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.claude.com/check-files)
- [Regional compliance](https://www.claude.com/regional-compliance)
- [Report abuse](https://www.claude.com/form/anthropic-content-reporting)
---
## Zoom Claude Platform (API) case study | Claude by Anthropic
Source: https://www.anthropic.com/customers/zoom
Path: 18-Industry-UseCases/zoom.md
# Zoom AI Companion boosts user engagement and satisfaction with Claude
[Try Claude](https://claude.ai)
Industry:
Software
Company size:
Medium
Product:
Claude Platform
Partner:
Google
Location:
North America
14% improvement
in meeting summary accuracy
98% satisfaction
reported by GitLab team members
Zoom, the AI-first work platform, is bringing AI-driven collaboration and productivity to millions of users around the world, and uses Claude in addition to other third party models as part of their federated approach. With the addition of Claude to its federated approach, Zoom AI Companion, the company's AI assistant, was able to achieve a 14% accuracy improvement in meeting summaries based on Zoom's internal testing.
## The Hybrid work dilemma
The surge in remote work brought a new set of challenges for businesses, particularly in managing time and productivity. A survey from Morning Consult, commissioned by Zoom, highlighted the extent of these issues:
- 82% of leaders and 72% of employees reported insufficient time between meetings or chats to complete tasks
- Over one-third of leaders (35%) spend three or more hours daily on in-person meetings or email
- Conversely, 84% of leaders whose teams use AI reported faster task completion and increased productivity
Zoom identified a critical need: streamlining workflows to allow users to focus on tasks requiring human creativity and strategic thinking. The company saw generative AI as a potential solution to this problem.
## Transforming meetings into productivity powerhouses
"The quality of our AI features has improved dramatically thanks to our ability to quickly integrate with the new models from Claude. We're seeing much higher user engagement and satisfaction, particularly with our automated meeting summaries and AI-assisted document creation,” said Will Siegelin, Product Manager at Zoom.
Zoom's AI Companion, powered by Anthropic's Claude and other third party models, directly addresses the time management and productivity challenges of hybrid work environments. By automating routine tasks and enhancing collaboration, AI Companion helps users "work happy" while boosting efficiency. Here's how:
- Meeting Summaries: Claude helps generate high-quality, automated recaps, and next steps allowing participants to stay fully engaged during meetings without worrying about note-taking. This directly tackles the issue of time lost to meetings, as employees can now focus on strategic discussions rather than documentation.
- In-Meeting Questions: Users can easily catch up on missed parts of meetings by asking AI Companion questions like "What were the key points just discussed?" or "Was my name mentioned?" This feature helps combat the fatigue and distraction often associated with back-to-back meetings.
- Meeting next steps: Claude helps generate high-quality, automated recaps and next steps so that participants can stay fully engaged.
- Zoom Docs: Claude helps transform meeting content into actionable collaborative documents, wikis, and plans. This streamlines the often time-consuming process of post-meeting follow-ups and documentation, addressing the challenge of insufficient time between meetings to complete tasks.
- Meeting Prep: By analyzing previous communications, Claude helps craft agendas and pose questions for future meetings. This feature enhances meeting productivity, potentially reducing the overall time spent in meetings - a key concern highlighted in the Morning Consult survey.
The impact of these AI-driven features has been significant. "Partnering with Anthropic, along with other LLMs as part of our federated approach, has allowed us to keep rapidly innovating and respond to customer requests for new features quickly, which really differentiates us in the market," said Siegelin.
This agility in development and deployment has led to tangible outcomes:
- A 14% improvement in meeting summary accuracy, enhancing the quality of post-meeting documentation
- Rapid integration of new AI models, with features being enhanced within just two weeks of new model releases
- Increased user engagement and satisfaction
## Selecting Claude for trusted, high-quality AI integration
Zoom chose to integrate Claude because of its accuracy, quality, and safety features, which align with the company's commitment to responsible AI. Claude 3.5 Sonnet was deployed within two weeks of its release—demonstrating Zoom's remarkable agility in embracing cutting-edge AI technology. This rapid adoption not only maintained a secure foundation for AI Companion but also ensured that Zoom's customers were among the first to benefit from these advanced capabilities.
Anthropic's focus on safety and human-driven development resonated with Zoom's approach to responsible AI. Claude's capabilities enabled Zoom to quickly develop new AI features without compromising quality or security, supporting their mission to deliver innovative, reliable solutions for businesses of all sizes.
Siegelin notes, "Deploying Claude models as part of our federated approach allows us to offer more enterprise-grade AI capabilities while meeting our largest customers' high standards for intelligence, reliability and security."
## The future of AI-enhanced collaboration
Zoom plans to expand AI Companion features, focusing on cross-cultural communication. Xuedong Huang, Zoom’s Chief Technology Officer, says, "We're exploring ways to use Claude to break down language barriers in global meetings and automatically generate culturally nuanced communications. Our goal is to make Zoom an AI-first productivity hub that adapts to each user's unique needs."
> In the era of AI, we're empowering humans to work happier, collaborate better, and focus on what truly matters. The future of work isn't about AI replacing us; it's about AI helping us unlock our full potential.
— Xuedong Huang, CTO
## Related stories
### Zendesk built custom agents on Claude and reached 1 million agent executions in 7 weeks
### Supermetrics lets marketers manage ad campaigns from a conversation with Claude
### How Atlassian builds AI agents teams can trust with Claude and Google Cloud
### Rocket Money on building agents that fix their own code
[](https://www.anthropic.com/)
© 2026 Anthropic PBC
## Products
- [Claude](https://www.anthropic.com/product/overview)
- [Claude Code](../15-Claude-AI-Features/product-claude-code.md)
- [Claude Cowork](https://www.anthropic.com/product/cowork)
- [@Claude](https://www.anthropic.com/product/tag)
- [Claude Science](https://www.anthropic.com/product/claude-science)
- [Claude Security](https://www.anthropic.com/product/claude-security)
- [Download app](https://www.anthropic.com/download)
- [Pricing](https://www.anthropic.com/pricing)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.anthropic.com/features/artifacts)
- [Design](https://www.anthropic.com/product/design)
- [Connectors](https://www.anthropic.com/marketplace/connectors-plugins)
- [Plugins](https://www.anthropic.com/marketplace/plugins)
- [Skills](https://www.anthropic.com/skills)
## Extensions
- [Claude in Chrome](https://www.anthropic.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.anthropic.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](https://www.anthropic.com/solutions/enterprise)
- [Claude Code for Enterprise](https://www.anthropic.com/product/claude-code/enterprise)
## Departments
- [Customer support](https://www.anthropic.com/solutions/customer-support)
- [Cybersecurity](https://www.anthropic.com/solutions/cybersecurity)
- [Legal](https://www.anthropic.com/solutions/legal)
- [Sales](https://www.anthropic.com/solutions/sales)
## Industries
- [Financial advisors](https://www.anthropic.com/solutions/financial-advisors)
- [Financial services](https://www.anthropic.com/solutions/financial-services)
- [Government](https://www.anthropic.com/solutions/government)
- [Healthcare](https://www.anthropic.com/solutions/healthcare)
- [Higher education](https://www.anthropic.com/solutions/education)
- [K-12 teachers](https://www.anthropic.com/solutions/teachers)
- [Life sciences](https://www.anthropic.com/solutions/life-sciences)
- [Nonprofits](https://www.anthropic.com/solutions/nonprofits)
- [Small business](https://www.anthropic.com/solutions/small-business)
## Programs
- [Campus](https://www.anthropic.com/programs/campus)
- [Frontier Academy](https://www.anthropic.com/programs/frontier-academy)
- [Scientists](https://www.anthropic.com/programs/team-plan-for-scientists)
- [Startups](https://www.anthropic.com/programs/startups)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.anthropic.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.anthropic.com/platform/api)
- [Marketplace](https://www.anthropic.com/marketplace)
- [Claude on AWS](https://www.anthropic.com/partners/claude-on-aws)
- [Google Cloud](https://www.anthropic.com/partners/google-cloud)
- [Microsoft Foundry](https://www.anthropic.com/partners/microsoft-foundry)
## Resources
- [Overview](https://www.anthropic.com/resources)
- [Articles](https://www.anthropic.com/resources/articles)
- [Webinars](https://www.anthropic.com/resources/webinars)
- [Claude partner network](https://www.anthropic.com/partners)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](https://www.anthropic.com/partners/powered-by-claude)
- [Service partners](https://www.anthropic.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.anthropic.com/check-files)
- [Regional compliance](https://www.anthropic.com/regional-compliance)
- [Report abuse](https://www.anthropic.com/form/anthropic-content-reporting)
- [Security and compliance](https://trust.anthropic.com/)
- [Status](https://status.anthropic.com/)
- [Support center](https://support.claude.com/en/)
## Company
- [Anthropic](https://www.anthropic.com/)
- [Careers](https://www.anthropic.com/careers)
- [Policy](https://www.anthropic.com/policy)
- [Research](../19-Reference/anthropic-com-research.md)
- [Anthropic news](../19-Reference/news.md)
- [Policy on the AI Exponential](https://www.anthropic.com/policy-on-the-ai-exponential)
- [Responsible Scaling Policy](../19-Reference/announcing-our-updated-responsible-scaling-policy.md)
- [Transparency](https://anthropic.com/transparency)
## Terms and policies
- Privacy choices
- [Privacy policy](https://www.anthropic.com/legal/privacy)
- [Responsible disclosure policy](https://www.anthropic.com/responsible-disclosure-policy)
- [Terms of service: Commercial](https://www.anthropic.com/legal/commercial-terms)
- [Terms of service: Consumer](https://www.anthropic.com/legal/consumer-terms)
- [Terms of Service: US K-12](https://anthropic.com/legal/k12-terms)
- [Data Processing Agreement: US K-12](https://anthropic.com/legal/k12-dpa)
- [Usage Policy](https://www.anthropic.com/legal/aup)
## Products
- [Claude](https://www.anthropic.com/product/overview)
- [Claude Code](../15-Claude-AI-Features/product-claude-code.md)
- [Claude Cowork](https://www.anthropic.com/product/cowork)
- [@Claude](https://www.anthropic.com/product/tag)
- [Claude Science](https://www.anthropic.com/product/claude-science)
- [Claude Security](https://www.anthropic.com/product/claude-security)
- [Download app](https://www.anthropic.com/download)
- [Pricing](https://www.anthropic.com/pricing)
- [Log in](https://claude.ai/login)
## Capabilities
- [Artifacts](https://www.anthropic.com/features/artifacts)
- [Design](https://www.anthropic.com/product/design)
- [Connectors](https://www.anthropic.com/marketplace/connectors-plugins)
- [Plugins](https://www.anthropic.com/marketplace/plugins)
- [Skills](https://www.anthropic.com/skills)
## Extensions
- [Claude in Chrome](https://www.anthropic.com/claude-in-chrome)
- [Claude for Microsoft 365](https://www.anthropic.com/claude-for-microsoft-365)
## Models
- [Mythos](../15-Claude-AI-Features/claude-mythos.md)
- [Fable](../15-Claude-AI-Features/claude-fable.md)
- [Opus](../15-Claude-AI-Features/claude-opus.md)
- [Sonnet](../15-Claude-AI-Features/claude-sonnet.md)
- [Haiku](../15-Claude-AI-Features/claude-haiku.md)
## Enterprise
- [Overview](https://www.anthropic.com/solutions/enterprise)
- [Claude Code for Enterprise](https://www.anthropic.com/product/claude-code/enterprise)
## Departments
- [Customer support](https://www.anthropic.com/solutions/customer-support)
- [Cybersecurity](https://www.anthropic.com/solutions/cybersecurity)
- [Legal](https://www.anthropic.com/solutions/legal)
- [Sales](https://www.anthropic.com/solutions/sales)
## Industries
- [Financial advisors](https://www.anthropic.com/solutions/financial-advisors)
- [Financial services](https://www.anthropic.com/solutions/financial-services)
- [Government](https://www.anthropic.com/solutions/government)
- [Healthcare](https://www.anthropic.com/solutions/healthcare)
- [Higher education](https://www.anthropic.com/solutions/education)
- [K-12 teachers](https://www.anthropic.com/solutions/teachers)
- [Life sciences](https://www.anthropic.com/solutions/life-sciences)
- [Nonprofits](https://www.anthropic.com/solutions/nonprofits)
- [Small business](https://www.anthropic.com/solutions/small-business)
## Programs
- [Campus](https://www.anthropic.com/programs/campus)
- [Frontier Academy](https://www.anthropic.com/programs/frontier-academy)
- [Scientists](https://www.anthropic.com/programs/team-plan-for-scientists)
- [Startups](https://www.anthropic.com/programs/startups)
## Developers
- [Developer docs](../02-Claude-Code-CLI/code-home.md)
- [Developer blog](https://claude.dev)
- [Community](https://www.anthropic.com/community)
- [Console](../04-API-Reference/Other/home.md)
- [Engineering at Anthropic](https://www.anthropic.com/engineering)
## Platform
- [Overview](https://www.anthropic.com/platform/api)
- [Marketplace](https://www.anthropic.com/marketplace)
- [Claude on AWS](https://www.anthropic.com/partners/claude-on-aws)
- [Google Cloud](https://www.anthropic.com/partners/google-cloud)
- [Microsoft Foundry](https://www.anthropic.com/partners/microsoft-foundry)
## Resources
- [Overview](https://www.anthropic.com/resources)
- [Articles](https://www.anthropic.com/resources/articles)
- [Webinars](https://www.anthropic.com/resources/webinars)
- [Claude partner network](https://www.anthropic.com/partners)
- [Claude Academy](https://academy.claude.com/)
- [Customer stories](customers.md)
- [Events](https://www.anthropic.com/events)
- [Powered by Claude](https://www.anthropic.com/partners/powered-by-claude)
- [Service partners](https://www.anthropic.com/marketplace/service-partners)
## Help and security
- [Availability](https://www.anthropic.com/supported-countries)
- [Check files](https://www.anthropic.com/check-files)
- [Regional compliance](https://www.anthropic.com/regional-compliance)
- [Report abuse](https://www.anthropic.com/form/anthropic-content-reporting)