community-kpi-dashboard git:20251119.8c446bfA

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name: community-kpi-dashboard
description: Measurement system tracking engagement, health, and business impact of
  community programs.
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# Community KPI Dashboard Skill

## When to Use
- Establishing community OKRs or executive scorecards.
- Reporting on quarterly community performance.
- Tying community metrics to pipeline, retention, or product adoption.

## Framework
1. **Health Metrics** – member growth, activation rate, return visitors, content contributions.
2. **Engagement Metrics** – participation per program, thread depth, event attendance, response SLAs.
3. **Advocacy Metrics** – champions created, referrals, case studies, beta participation.
4. **Business Impact** – influenced pipeline, expansion rate, churn reduction, product usage deltas.
5. **Trust & Safety** – moderation actions, escalation time, sentiment shifts, NPS.

## Templates
- BI dashboard schema with recommended charts + filters.
- KPI definition sheet detailing owners, data sources, refresh cadence.
- Executive digest template translating stats into decisions/asks.

## Tips
- Blend qualitative highlights with quantitative charts for context.
- Instrument campaigns/programs with UTM or CRM links to show attribution.
- Pair with `design-community-strategy` to keep KPIs aligned to objectives.

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