refund-policy SKILL.md skillA
refund-policy from cymoo/lovia is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add cymoo/lovia/refund-policy@v1.0Pins v1.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- cymoo/lovia
- Path
examples/skills/refund-policy/SKILL.md- Versions recorded
- 1
- Latest version
- v1.0, committed Jun 5, 2026
- Size
- 1,903 bytes
- Repository stars
- 18
- License
- MIT
Process customer refunds, returns, and exchanges. Use when a customer asks for a refund, wants to return an item, or disputes a charge.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Refund Policy
## When to Use
- Customer asks for money back ("refund", "return", "money back", "cancel order")
- Customer disputes a charge
- Customer wants to exchange an item
## When NOT to Use
- The customer has a general billing question (use general support)
- The item is a digital download with a separate policy
- The order is older than 90 days (escalate to manager)
## Policy
| Time Frame | Refund Type | Notes |
| ---------------- | -------------- | ----------------------------------- |
| 0–14 days | Full refund | No questions asked. |
| 15–30 days | Pro-rated | Subtract 15% restocking fee. |
| 31–90 days | Store credit | Requires manager approval. |
| 90+ days | No refund | Escalate — do not process directly. |
## Procedure
1. **Verify the order** — ask for the order ID and confirm it exists in the system.
2. **Check the time frame** — calculate days since purchase. Use `scripts/calculate_refund.py` if needed.
3. **Determine refund type** — apply the table above.
4. **Process the refund** — issue via the payment system.
…Read the whole file at its exact version.
How to install
mdr add cymoo/lovia/refund-policy@sha256:5ba9ac78784191c7The line at the top of this page pins the label v1.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_2fmstj4izjzelgrn)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Jun 5, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (1903 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cymoo/lovia · 18 stars · license MIT · pushed 2026-11-08 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_2fmstj4izjzelgrn GET https://markdownregistry.com/api/v1/resolve?ref=cymoo/lovia/refund-policy GET https://markdownregistry.com/api/v1/blob/5ba9ac78784191c7ae0debf11b4adac79c1949e471bc3938d2625d20df5da176
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.