refund-policy skillA
refund-policy is agent-read markdown (skill) from cymoo/lovia: Process customer refunds, returns, and exchanges. Use when a customer asks for a refund, wants to return an item, or disputes a charge..
Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.
What the file says
# Refund Policy
## When to Use
- Customer asks for money back ("refund", "return", "money back", "cancel order")
- Customer disputes a charge
- Customer wants to exchange an item
## When NOT to Use
- The customer has a general billing question (use general support)
- The item is a digital download with a separate policy
- The order is older than 90 days (escalate to manager)
## Policy
| Time Frame | Refund Type | Notes |
| ---------------- | -------------- | ----------------------------------- |
| 0–14 days | Full refund | No questions asked. |
| 15–30 days | Pro-rated | Subtract 15% restocking fee. |
| 31–90 days | Store credit | Requires manager approval. |
| 90+ days | No refund | Escalate — do not process directly. |
## Procedure
1. **Verify the order** — ask for the order ID and confirm it exists in the system.
2. **Check the time frame** — calculate days since purchase. Use `scripts/calculate_refund.py` if needed.
3. **Determine refund type** — apply the table above.
4. **Process the refund** — issue via the payment system.
…Read the whole file at its exact version.
How to install
mdr add cymoo/lovia/refund-policy@v1.0mdr add cymoo/lovia/refund-policy@sha256:5ba9ac78784191c7Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.
[](https://markdownregistry.com/a/art_2fmstj4izjzelgrn)
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Versions
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (1903 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cymoo/lovia · 15 stars · license MIT · pushed 2026-09-24 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_2fmstj4izjzelgrn GET https://markdownregistry.com/api/v1/resolve?ref=cymoo/lovia/refund-policy GET https://markdownregistry.com/api/v1/blob/5ba9ac78784191c7ae0debf11b4adac79c1949e471bc3938d2625d20df5da176
Your agent does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.