call-apology-effectiveness-auditor SKILL.md skillA
call-apology-effectiveness-auditor from calle-ai/awesome-phone-call-agents is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add calle-ai/awesome-phone-call-agents/call-apology-effectiveness-auditor@git:20261003.04d028cPins git:20261003.04d028c in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- calle-ai/awesome-phone-call-agents
- Path
skills/call-apology-effectiveness-auditor/SKILL.md- Versions recorded
- 1
- Latest version
- git:20261003.04d028c, committed Oct 3, 2026
- Size
- 5,348 bytes
- Repository stars
- 112
- License
- MIT
Offline heuristic CALL-E transcript skill that detects callee grievances and grades the agent's response against the six-component apology effectiveness taxonomy (acknowledgment, repair, explanation, regret, forbearance, forgiveness request) with rote/empathic/explanatory typology, plus an apology-protocol goal template. It is not a sincerity measure, relationship counseling, or authorization to act automatically.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# call-apology-effectiveness-auditor > **"I'm sorry you feel that way" is not an apology. It is a complaint > about the person who had one.** Apology effectiveness is component-decomposable: research on real conflict apologies shows that a working apology is not one utterance but a stack of parts - acknowledgment of responsibility, concrete repair, brief explanation, expressed regret, forbearance, and (optionally) a request for forgiveness - and that acknowledgment carries the most weight. When a callee raises a grievance on a call, an agent that says only "I'm sorry about that" and moves on to scheduling has produced a rote apology: audible, and empty. This skill detects the grievance and grades the recovery response against that component stack. ## When To Use - after support, collections, or clinic calls where the callee may have raised a grievance (delay, broken promise, repeated contact) - in QA pipelines, to find calls where the recovery was rote, deflecting, or missing entirely - before recovery callbacks, to craft an apology-protocol goal that names the miss and offers concrete repair ## When Not To Use …
Read the whole file at its exact version.
How to install
mdr add calle-ai/awesome-phone-call-agents/call-apology-effectiveness-auditor@sha256:ad8844d53cd4be4bThe line at the top of this page pins the label git:20261003.04d028c, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_2qepniawingaw4m4)
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Versions
The registry has recorded 1 version of this file, committed on Oct 3, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5348 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
calle-ai/awesome-phone-call-agents · 112 stars · license MIT · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_2qepniawingaw4m4 GET https://markdownregistry.com/api/v1/resolve?ref=calle-ai/awesome-phone-call-agents/call-apology-effectiveness-auditor GET https://markdownregistry.com/api/v1/blob/ad8844d53cd4be4b4c6e179e4b53348bce4bba220a7b86122a7c84c2f278ef32
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.