Freshdesk Ticketing SKILL.md skillA
Freshdesk Ticketing from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/Freshdesk Ticketing@git:20260804.792c422Pins git:20260804.792c422 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/freshdesk/freshdesk/skills/ticketing/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260804.792c422, committed Aug 4, 2026
- First version recorded
- Jun 18, 2026
- Size
- 10,183 bytes
- Repository stars
- 52
- License
- Apache-2.0
Freshdesk ticket operations: list, get, search, create, update, reply, notes, and conversation threads. Covers status/priority/source integer encodings, core requester / assignment / SLA fields, the search query language, and the MSP creation, triage, and escalation workflows through the Freshdesk REST API v2.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Freshdesk Ticket Management ## Overview Tickets are the core unit of service delivery in Freshdesk. Every customer request, incident, and task flows through the ticketing system. This skill covers listing, getting, searching, creating, updating, replying, adding notes, and reading conversation threads via the Freshdesk REST API v2, surfaced through tools named `freshdesk_tickets_<action>`. ## Anti-triggers A Freshdesk ticket may carry `type: "Incident"`, which collides with two other meanings of the word. The routing test is what the operator does next: answer a customer under an SLA clock (this skill), page a responder, or approve a remediation on a compromised endpoint. - **An on-call service incident** — something is broken and a human must be woken up; the deliverable is acknowledgement and restoration, not a customer reply. Use `pagerduty-incidents` or `rootly-incidents`. - **A confirmed security incident** — malware or intrusion with a remediation to approve. Use `huntress-incidents`, or `sentinelone-alerts` for raw EDR detections. Never draft a customer reply about containment from this skill's data alone. …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/Freshdesk Ticketing@sha256:42ce55ee8dbd1d16The line at the top of this page pins the label git:20260804.792c422, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_5qjpaoz5jurbnl3n)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between Jun 18, 2026 and Aug 4, 2026, about one every 12 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260804.792c422 latest | 2026-08-04 | 792c422 | 10,183 B | A | view · diff |
| git:20260804.00a312f | 2026-08-04 | 00a312f | 10,186 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 8,809 B | A | view · diff |
| git:20260713.1fbd3f3 | 2026-07-13 | 1fbd3f3 | 8,813 B | A | view · diff |
| git:20260618.dbeadc9 | 2026-06-18 | dbeadc9 | 8,827 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (10183 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_5qjpaoz5jurbnl3n GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/Freshdesk Ticketing GET https://markdownregistry.com/api/v1/blob/42ce55ee8dbd1d16e62cc95b8510de819ea0b8d632a467b85d2499eef32296b4
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.