Ticket Triage Agent SKILL.md skillA
Ticket Triage Agent from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/Ticket Triage Agent@git:20261012.86a11c5Pins git:20261012.86a11c5 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/advanced-workflows/advanced-workflows/skills/ticket-triage-agent/SKILL.md- Versions recorded
- 1
- Latest version
- git:20261012.86a11c5, committed Oct 12, 2026
- Size
- 5,585 bytes
- Repository stars
- 52
- License
- Apache-2.0
Build (or run once) a ticket-triage agent that classifies new PSA tickets by priority, advances them to In Progress, and posts a summary to the connected chat tool. Works with any curated PSA — Autotask, HaloPSA, or ConnectWise PSA.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## What this does Finds new/untriaged PSA tickets, classifies each by priority from its content, updates the record, moves it to In Progress, and posts a one-line summary to chat. Can run as a one-off right now, or be installed as an hourly Claude-managed scheduled routine. ## Source Generalizes the `ticket-dispatcher` agent (`autotask` plugin, Archetype B — "the canonical archetype-B fit") plus the equivalent `service-desk-ops` agents the catalog lists for `halopsa` and `connectwise-psa` — the same three PSAs `psa-tool-map` curates tool names for. ## Prerequisites | Requirement | Notes | |-------------|-------| | **A connected PSA** | Autotask, HaloPSA, or ConnectWise PSA (curated — see `psa-tool-map` for tool names; another connected PSA works via guided discovery). Must be able to read and update tickets — priority and status. | | **A connected chat-delivery target** | Slack (shipped) — see `chat-delivery-adapters`. Teams is not yet available. | | **Scheduled routines access** (only if installing as a routine) | Via the `/schedule` capability; managed at claude.ai/code/routines. | ## Detecting the customer's stack …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/Ticket Triage Agent@sha256:0df1ac68265f9802The line at the top of this page pins the label git:20261012.86a11c5, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_atbzwfvlldmg6eju)
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Versions
The registry has recorded 1 version of this file, committed on Oct 12, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5585 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_atbzwfvlldmg6eju GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/Ticket Triage Agent GET https://markdownregistry.com/api/v1/blob/0df1ac68265f9802aeb2919e4550f0fa4346dc16e37d0411bae65026e5c4b2df
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.