support-cases SKILL.md skillA
support-cases from aws/tools-for-devops-agent is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add aws/tools-for-devops-agent/support-cases@v1.0.1Pins v1.0.1 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- aws/tools-for-devops-agent
- Path
skills/support-cases/SKILL.md- Versions recorded
- 5
- Latest version
- v1.0.1, committed Oct 21, 2026
- First version recorded
- May 27, 2026
- Size
- 8,842 bytes
- Repository stars
- 137
- License
- Apache-2.0
ALWAYS use this skill in the beginning of any incident investigation, root cause.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Case Review Use this skill when investigating an incident and you need to review AWS Support cases — either the current case associated with the incident or historical cases that may contain relevant context, similar symptoms, or proven remediation steps. ## When to Use This Skill - An active incident shares symptoms with previously resolved issues. - You need to check if a similar support case was filed in the past 24 months. - You want to correlate the current incident with known AWS service events. - You need to retrieve communications and resolution details from a prior case. - You want to identify recurring patterns across multiple support cases. ## Prerequisites - The AWS account must have a Business Support+, Enterprise Support, or Unified Operations plan (required for the AWS Support API). - The agent must have permissions to call `support:DescribeCases` and `support:DescribeCommunications` in the target account. - Support case data is available for 24 months after creation. Cases older than 24 months cannot be retrieved via the API. --- ## Step 1: Identify the Current Incident Context …
Read the whole file at its exact version.
How to install
mdr add aws/tools-for-devops-agent/support-cases@sha256:5dbfa22fb033ab79The line at the top of this page pins the label v1.0.1, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_b4gdyx3sexcn3bq6)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between May 27, 2026 and Oct 21, 2026, about one every 37 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.0.1 latest | 2026-10-21 | 35b9537 | 8,842 B | A | view · diff |
| v1.0.0 | 2026-06-07 | 6f2edac | 8,848 B | A | view · diff |
| v1.0.0 | 2026-06-03 | e5f73cd | 8,790 B | A | view · diff |
| v1.0.0 | 2026-05-28 | 4683619 | 8,670 B | A | view · diff |
| v1.0.0 | 2026-05-27 | 419b017 | 8,914 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (8842 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
aws/tools-for-devops-agent · 137 stars · license Apache-2.0 · pushed 2026-11-06 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_b4gdyx3sexcn3bq6 GET https://markdownregistry.com/api/v1/resolve?ref=aws/tools-for-devops-agent/support-cases GET https://markdownregistry.com/api/v1/blob/5dbfa22fb033ab79c16fa0187b5460dcb3649aca2d8bebd31b25534f2f85fe1b
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.