servosity/msp-skills · skills/zammad/SKILL.md

zammad skillA

zammad is agent-read markdown (skill) from servosity/msp-skills: Every Zammad ticket, article, and Knowledge Base operation as one CLI and MCP server - plus a team-management layer (agent load, customer health, aging backlog, escalation triage, churn risk, feedback mining) the Zammad API can't answer in a single call. Trigger phrases: `who is overloaded in support`, `which customers are at risk`, `what tickets are open too long`, `who should we escalate`, `what feedback are we getting`, `search zammad tickets`, `use zammad`, `run zammad`..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add servosity/msp-skills/zammad@git:20260831.97f900d
Exact content
mdr add servosity/msp-skills/zammad@sha256:fe77390623ee12c1

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_bcmxcwsayksechei.svg)](https://markdownregistry.com/a/art_bcmxcwsayksechei)

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Versions

versioncommittedcommitsizeaudit
git:20260831.97f900d latest2026-08-31 97f900d 31,718 BA view · diff
git:20260831.cc2e4e32026-08-31 cc2e4e3 31,612 BA view · diff
git:20260711.24e72d02026-07-11 24e72d0 31,638 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (31718 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

servosity/msp-skills · 40 stars · license NOASSERTION · pushed 2026-09-16 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_bcmxcwsayksechei
GET https://markdownregistry.com/api/v1/resolve?ref=servosity/msp-skills/zammad
GET https://markdownregistry.com/api/v1/blob/fe77390623ee12c101075fea9ce98734e5a15366896797b73a549e8faebf28d1

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.