email-to-case-configuration SKILL.md skillA
email-to-case-configuration from pranavnagrecha/awesomesalesforceskills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add pranavnagrecha/awesomesalesforceskills/email-to-case-configuration@v1.2.0Pins v1.2.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- pranavnagrecha/awesomesalesforceskills
- Path
skills/admin/email-to-case-configuration/SKILL.md- Versions recorded
- 5
- Latest version
- v1.2.0, committed Sep 12, 2026
- First version recorded
- Apr 6, 2026
- Size
- 33,058 bytes
- Repository stars
- 19
- License
- a license file GitHub does not identify
Configuring Salesforce Email-to-Case: Standard vs On-Demand mode selection, routing address setup, email threading via Lightning tokens, auto-response rules, attachment limits, and per-address case field defaults. Trigger keywords: email-to-case, routing address, on-demand email-to-case, email threading, case from email, email agent, routing address setup, Case.settings-meta.xml, EmailToCaseRoutingAddress, emailServicesAddress, isVerified, caseOrigin, enableThreadTokenInBody…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Email-to-Case Configuration This skill activates when an admin needs to configure or troubleshoot Salesforce Email-to-Case: enabling the feature, choosing between Standard and On-Demand mode, creating and verifying routing addresses, ensuring customer reply emails thread into the originating case rather than creating duplicates, and setting per-address case defaults and auto-response behavior. --- ## Before Starting Gather this context before working on Email-to-Case configuration: - **Which Email-to-Case mode is appropriate?** On-Demand is the default choice for most orgs. It uses Salesforce-hosted Apex Email Services and requires no locally installed agent. Standard Email-to-Case requires a downloadable Java agent running on a server inside the company firewall; it keeps email traffic internal but adds operational overhead. Choose Standard only if security policy or data residency rules prohibit email routing through Salesforce infrastructure. …
Read the whole file at its exact version.
How to install
mdr add pranavnagrecha/awesomesalesforceskills/email-to-case-configuration@sha256:2b41c4b292eacca8The line at the top of this page pins the label v1.2.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_bgas6lexp3lukrbt)
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Versions
The registry has recorded 5 versions of this file, between Apr 6, 2026 and Sep 12, 2026, about one every 40 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.2.0 latest | 2026-09-12 | 0b88058 | 33,058 B | A | view · diff |
| v1.1.0 | 2026-09-05 | 2698096 | 30,071 B | A | view · diff |
| v1.0.0 | 2026-08-14 | 25df1fd | 19,448 B | A | view · diff |
| v1.0.0 | 2026-08-07 | bf9f2bf | 19,514 B | A | view · diff |
| v1.0.0 | 2026-04-06 | b0fca42 | 18,445 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (33058 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
pranavnagrecha/awesomesalesforceskills · 19 stars · license a license file GitHub does not identify · pushed 2026-10-20 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_bgas6lexp3lukrbt GET https://markdownregistry.com/api/v1/resolve?ref=pranavnagrecha/awesomesalesforceskills/email-to-case-configuration GET https://markdownregistry.com/api/v1/blob/2b41c4b292eacca8023bf9b1ea6cc80ae2d421d75e1592cd74f241c8d86f581f
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.