customer-support-verification SKILL.md skillA
customer-support-verification from akillness/jeo-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add akillness/jeo-skills/customer-support-verification@v1.0Pins v1.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- akillness/jeo-skills
- Path
.agent-skills/customer-support-verification/SKILL.md- Versions recorded
- 1
- Latest version
- v1.0, committed Jul 28, 2026
- Size
- 11,200 bytes
- Repository stars
- 52
- License
- none declared
Verify customer support work against the selected customer-case flow, full-thread evidence, account and canonical-thread matching, authority, financial approval, customer communication, eligible optional Trustpilot review-request rules, post-action read-back, send confirmation, thread-wide archive, and closure requirements. Use after every SaaS support triage, account/access or unsupported-platform response, duplicate or resolved acknowledgement, positive-confirmation closure reply…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Support Verification Use this skill as the final gate for the customer-support automation family. Load `handle-saas-account-cases` or `handle-saas-billing-cases` for the selected scenario. Do not let a successful API call, sent message, archived thread, or customer acknowledgement substitute for the other required proofs. ## When to use this skill - Before reporting completion of a SaaS support triage, account/access, or unsupported-platform response draft, send, or archive. - When closing a duplicate, resolved-acknowledgement, or positive-confirmation case and deciding whether a Trustpilot review invitation is eligible. - Before or after a cancellation, failed-payment cancellation, refund, or accidental-renewal action, to verify financial approval and post-action read-back. - When verifying account/canonical-thread matching, authority, and mutation approval before any external state change. - Before confirming a customer-visible send (exact recipient, subject, body, and `SENT` state) or a thread-wide Gmail archive. - Not for performing the underlying support scenario itself — load `handle-saas-account-cases` or `handle-saas-billing-cases` first, then …
Read the whole file at its exact version.
How to install
mdr add akillness/jeo-skills/customer-support-verification@sha256:40fc39331890cbe0The line at the top of this page pins the label v1.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_bwdyidezefdgmbub)
5 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Jul 28, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (11200 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
akillness/jeo-skills · 52 stars · license none declared · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_bwdyidezefdgmbub GET https://markdownregistry.com/api/v1/resolve?ref=akillness/jeo-skills/customer-support-verification GET https://markdownregistry.com/api/v1/blob/40fc39331890cbe01f7986f7561b2d39ff8e750a849fe2e81d0aa08c7bec1a50
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.