Freshdesk Knowledge Base SKILL.md skillA
Freshdesk Knowledge Base from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/Freshdesk Knowledge Base@git:20260817.2671d27Pins git:20260817.2671d27 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/freshdesk/freshdesk/skills/knowledge-base/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260817.2671d27, committed Aug 17, 2026
- First version recorded
- Jul 13, 2026
- Size
- 7,458 bytes
- Repository stars
- 52
- License
- Apache-2.0
Freshdesk Solutions knowledge base: the three-level categories -> folders -> articles hierarchy, article fields and draft/published status, finding an article by walking that tree (there is no KB search tool), and the MSP workflow of suggesting relevant KB articles to deflect or resolve a ticket, through the Freshdesk REST API v2.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Freshdesk Knowledge Base (Solutions) ## Overview Freshdesk's knowledge base is called **Solutions** and is organized as a nested, three-level hierarchy. Articles live inside folders, folders live inside categories. Surfacing the right article on a ticket deflects repeat questions and speeds resolution. This skill covers navigating the hierarchy, reading articles, and suggesting articles for tickets through tools named `freshdesk_solutions_<action>`. ## Anti-triggers Freshdesk Solutions is a **customer-facing** knowledge base published to the support portal. Writing internal MSP documentation here exposes it to customers. - **Internal runbooks, network diagrams, and client documentation** — those belong in an MSP documentation platform; use `hudu-articles` or `itglue-documents`. Never draft an internal procedure into a Solutions article. - **Credentials or secrets referenced by a procedure** — use `hudu-passwords` or `itglue-passwords`; nothing in the Solutions hierarchy is a safe place for them. - **Attaching the article to a ticket or replying with it** — ticket replies and notes are `freshdesk-ticketing`; this skill finds the article, it does not send it. …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/Freshdesk Knowledge Base@sha256:c94ab328513a3e1aThe line at the top of this page pins the label git:20260817.2671d27, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_cptr5gz5wfk45b3r)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between Jul 13, 2026 and Aug 17, 2026, about one every 9 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260817.2671d27 latest | 2026-08-17 | 2671d27 | 7,458 B | A | view · diff |
| git:20260806.2d05ac2 | 2026-08-06 | 2d05ac2 | 7,460 B | A | view · diff |
| git:20260804.00a312f | 2026-08-04 | 00a312f | 6,365 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 5,618 B | A | view · diff |
| git:20260713.1fbd3f3 | 2026-07-13 | 1fbd3f3 | 5,846 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (7458 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_cptr5gz5wfk45b3r GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/Freshdesk Knowledge Base GET https://markdownregistry.com/api/v1/blob/c94ab328513a3e1a3ed28618500634dcfe7e1d20a9f23918d8af51f6013b03d0
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.