crisis-response-sop SKILL.md skillA
crisis-response-sop from maojiebc/majia-siyu-team is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add maojiebc/majia-siyu-team/crisis-response-sop@v2.1.1Pins v2.1.1 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- maojiebc/majia-siyu-team
- Path
plugins/private-pr-officer/skills/crisis-response-sop/SKILL.md- Versions recorded
- 5
- Latest version
- v2.1.1, committed Oct 28, 2026
- First version recorded
- Oct 20, 2026
- Size
- 1,967 bytes
- Repository stars
- 3
- License
- MIT
私域舆情/差评应对 SOP。Use this skill when 处理差评、私域负面、客诉危机时。.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 私域舆情/差评应对 SOP ## Overview 对齐方法论引擎「私域即公关」。本 skill 给方法论框架与通用模板。 ## 方法框架（行业通行版，真实话术/额度见护城河注入点） 差评处理是做给围观者看的——围观的人比当事人多，处理姿态就是品牌姿态。 1. **先响应速度，后解决方案**：第一时间先接住（看到了、在处理），比憋着想完美方案再回更重要。时效本身就是态度。 2. **公开台面 + 私下解决双轨**：公开评论区回一句得体、让围观者看到诚意的；具体补偿和细节拉到私信，不在公开场合讨价还价。 3. **补偿分级、不越级**：一线能拍板的额度先给，别层层上报拖成大事；超额度再升级，但升级也要快。 4. **复盘归因，不只灭火**：同类差评反复出现是产品 / 流程问题，不是话术问题，要往上游改，光靠话术兜不住。 > 马甲实战层（真实 SOP 与语料）属于私有咨询增值层，不随公开包分发；公开层提供通用模板与方法。 ## 交付模板 | 动作 | 触发人群 | 话术/物料 | 时间点 | 责任人 | 可埋点指标 | 风险兜底 | |---|---|---|---|---|---|---| | 示例 | 待填 | 待填 | 待填 | 待填 | 待填 | 待填 | ## 成功指标（可埋点，对接某 BI 平台） - 待填（须写清分子/分母/时间窗） ## 合规约束（合规官会查） - 不诱导分享 / 不绝对化用词 / 不未授权收集个人信息 / 裂变走企微官方路径 --- ## 不知道下一步用哪个 skill？ 输入 `/siyu`。 这是私域工具箱的导航入口。它会沿用已有事实和产物，按当前目标安排必要的步骤， 并在当前对话继续完成。迷路了就回 `/siyu`。
Read the whole file at its exact version.
How to install
mdr add maojiebc/majia-siyu-team/crisis-response-sop@sha256:969c059f4c2dc977The line at the top of this page pins the label v2.1.1, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_crfyiddqry5s7byp)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between Oct 20, 2026 and Oct 28, 2026, about one every 2 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v2.1.1 latest | 2026-10-28 | db05cd5 | 1,967 B | A | view · diff |
| v2.1.0 | 2026-10-22 | 05b93b3 | 1,967 B | A | view · diff |
| v2.0.0 | 2026-10-22 | a0b9c9b | 1,967 B | A | view · diff |
| v1.8.1 | 2026-10-20 | 1c53ba6 | 1,967 B | A | view · diff |
| v1.8.0 | 2026-10-20 | ca7039b | 1,967 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (1967 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
maojiebc/majia-siyu-team · 3 stars · license MIT · pushed 2026-11-02 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_crfyiddqry5s7byp GET https://markdownregistry.com/api/v1/resolve?ref=maojiebc/majia-siyu-team/crisis-response-sop GET https://markdownregistry.com/api/v1/blob/969c059f4c2dc977edcfb13389ab3c1f56c3035bb2fc366714eb28c8401fe4db
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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