Autotask Tickets SKILL.md skillA
Autotask Tickets from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/Autotask Tickets@git:20260920.147da75Pins git:20260920.147da75 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/kaseya/autotask/skills/tickets/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260920.147da75, committed Sep 20, 2026
- First version recorded
- Jul 28, 2026
- Size
- 13,751 bytes
- Repository stars
- 52
- License
- Apache-2.0
Autotask ticket lifecycle: status/priority codes and transition rules, the ticket field schema, SLA calculation and clock behavior, escalation rules, ticket metrics, and the MCP tool surface (create, update, search, history, notes) for MSP service desk operations.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Autotask Ticket Management ## Overview Autotask tickets are the core unit of service delivery in the PSA. Every client request, incident, problem, and change flows through the ticketing system. This skill covers comprehensive ticket management including business logic, SLA calculations, escalation rules, and performance metrics. ## Anti-triggers - **The status, priority, and queue IDs configured in your tenant** — the tables below are Autotask defaults and are routinely customised; fetch the real values with `autotask-picklists`. - **Note bodies, attachments, or charges hanging off a ticket** — use `autotask-ticket-notes-attachments`. - **Structured multi-phase work** — project Tasks are a separate entity from Tickets; use `autotask-projects`. - **Tickets in Kaseya's other PSAs** — BMS (`kaseya-bms-api-patterns`) and VSA (`kaseya-vsa-api-patterns`) each have their own ticket objects that do not sync with Autotask. - **A ticket in a non-Kaseya PSA, or in an RMM's own helpdesk** — "ticket", "status", "queue", and "SLA" mean the same thing in all of them and none of them read Autotask. Confirm the system of record …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/Autotask Tickets@sha256:49a98d4ac7a6cb43The line at the top of this page pins the label git:20260920.147da75, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_czdkqa3oup7saqzw)
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Versions
The registry has recorded 5 versions of this file, between Jul 28, 2026 and Sep 20, 2026, about one every 14 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260920.147da75 latest | 2026-09-20 | 147da75 | 13,751 B | A | view · diff |
| git:20260817.2671d27 | 2026-08-17 | 2671d27 | 13,790 B | A | view · diff |
| git:20260804.8cec48a | 2026-08-04 | 8cec48a | 13,794 B | A | view · diff |
| git:20260804.aeca8ed | 2026-08-04 | aeca8ed | 13,437 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 12,818 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (13751 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_czdkqa3oup7saqzw GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/Autotask Tickets GET https://markdownregistry.com/api/v1/blob/49a98d4ac7a6cb43b795a873f074a7534a6f7ee82f3471c57e59f7dcc1626998
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.