health-scorecard SKILL.md skillA
health-scorecard from qa-aman/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add qa-aman/claude-skills/health-scorecard@git:20260303.6cb4f23Pins git:20260303.6cb4f23 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- qa-aman/claude-skills
- Path
skills/by-role/customer-success/health-scorecard/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260303.6cb4f23, committed Mar 3, 2026
- Size
- 7,334 bytes
- Repository stars
- 21
- License
- MIT
Build a customer health scorecard across usage, engagement, adoption, NPS, support load, and financial risk. Use when user says "health score", "customer health", "build a scorecard", "how healthy is this account", "customer scoring model", "green yellow red", "health dashboard", or "account health framework" - even if they don't say "scorecard" explicitly. Applies to CSMs building account health models or CS leaders standardizing health tracking across the team.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Overview Based on "Customer Success" by Mehta, Steinman & Murphy, a health score is the single most important operational tool in CS. It converts diverse signals - usage, support, sentiment, financial - into one composite view that tells a CSM where to focus time. The core insight: a health score is only as useful as the action it triggers. A score without a corresponding playbook is a dashboard that collects dust. Build the score and the response together. ## Workflow ### Step 1: Define the six scoring dimensions Score each dimension 1 (at risk) to 5 (healthy). Weight dimensions based on what predicts churn or expansion in your product. Defaults shown below - adjust weights to your context. **Dimension 1 - Product Usage (default weight: 25%)** Measures whether the customer is actually using the product. | Score | Signal | |-------|--------| | 5 | MAU >85% of licensed seats, logins growing MoM | | 4 | MAU 70-85%, stable | | 3 | MAU 50-70%, flat | | 2 | MAU 30-50% or declining >10% MoM | | 1 | MAU <30% or no logins in 30+ days | **Dimension 2 - Feature Adoption (default weight: 20%)** Measures depth of product use, not just login frequency. | Score | Signal | …
Read the whole file at its exact version.
How to install
mdr add qa-aman/claude-skills/health-scorecard@sha256:fa20d9fa8cbffadcThe line at the top of this page pins the label git:20260303.6cb4f23, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_d44ggsb7rsbqkuk2)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Mar 3, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (7334 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
qa-aman/claude-skills · 21 stars · license MIT · pushed 2026-10-19 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_d44ggsb7rsbqkuk2 GET https://markdownregistry.com/api/v1/resolve?ref=qa-aman/claude-skills/health-scorecard GET https://markdownregistry.com/api/v1/blob/fa20d9fa8cbffadc0c4d0d9024fdbe42a1bd53fe7ba3664a5e39c9da582fba12
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.