entitlements-and-milestones SKILL.md skillA
entitlements-and-milestones from pranavnagrecha/awesomesalesforceskills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add pranavnagrecha/awesomesalesforceskills/entitlements-and-milestones@v1.1.2Pins v1.1.2 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- pranavnagrecha/awesomesalesforceskills
- Path
skills/admin/entitlements-and-milestones/SKILL.md- Versions recorded
- 5
- Latest version
- v1.1.2, committed Sep 12, 2026
- First version recorded
- Apr 6, 2026
- Size
- 30,087 bytes
- Repository stars
- 19
- License
- a license file GitHub does not identify
Use this skill to design, configure, and troubleshoot Salesforce Entitlement Management on Cases: entitlement processes, milestone definitions, recurrence types, milestone actions (success/warning/violation), business hours assignment, and entitlement templates. Covers the deployable EntitlementProcess / MilestoneType / EntitlementTemplate / EntitlementSettings metadata, signed timeLength time triggers, recurrenceType semantics, process versioning, and how a milestone actually completes.…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Entitlements and Milestones This skill activates when an org needs to define and enforce time-based SLA commitments on cases using Salesforce Entitlement Management. It covers the full configuration path from enabling entitlements to wiring milestone actions that fire email alerts, create tasks, or update fields when SLA thresholds are approached or breached. --- ## Before Starting Gather this context before working on anything in this domain: - Confirm Entitlement Management is enabled: Setup > Entitlement Settings > enable Entitlements. - Know the business hours schedules in use. Milestone timer behavior depends entirely on which business hours object is attached — process-level or milestone-level. - Confirm whether the org uses Products & Price Books to sell support contracts. Entitlement templates attach to products, but in Lightning the attachment UI does not exist — a Flow is required to auto-apply entitlements on product purchase. - Clarify whether SLA clocks should pause outside business hours or run 24/7. This is a common misunderstanding that causes milestone timers to fire at unexpected times. --- ## Questions to Ask Before Configuring …
Read the whole file at its exact version.
How to install
mdr add pranavnagrecha/awesomesalesforceskills/entitlements-and-milestones@sha256:6f414cfa8d15875eThe line at the top of this page pins the label v1.1.2, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_dhu23elcbc5do7s6)
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Versions
The registry has recorded 5 versions of this file, between Apr 6, 2026 and Sep 12, 2026, about one every 40 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.1.2 latest | 2026-09-12 | a18f916 | 30,087 B | A | view · diff |
| v1.1.1 | 2026-09-05 | fa3cad0 | 30,087 B | A | view · diff |
| v1.1.0 | 2026-09-05 | 427f4ea | 29,741 B | A | view · diff |
| v1.0.0 | 2026-08-14 | 25df1fd | 16,763 B | A | view · diff |
| v1.0.0 | 2026-04-06 | b0fca42 | 16,667 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (30087 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
pranavnagrecha/awesomesalesforceskills · 19 stars · license a license file GitHub does not identify · pushed 2026-10-20 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_dhu23elcbc5do7s6 GET https://markdownregistry.com/api/v1/resolve?ref=pranavnagrecha/awesomesalesforceskills/entitlements-and-milestones GET https://markdownregistry.com/api/v1/blob/6f414cfa8d15875e952537842db4ef4bc26dda080c5404b7dd6fe73a6f5d0ffc
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.