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exception-resolution-calls SKILL.md skillA

exception-resolution-calls from calle-ai/awesome-phone-call-agents is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.

Install it, pinned

mdr add calle-ai/awesome-phone-call-agents/exception-resolution-calls@git:20260914.443c116

Pins git:20260914.443c116 in mdr.lock. Pin the fingerprint instead.

Audit grade: A, 17 of 17 checks passed
Kind: SKILL.md skill
Repository: calle-ai/awesome-phone-call-agents
Path: skills/exception-resolution-calls/SKILL.md
Versions recorded: 1
Latest version: git:20260914.443c116, committed Sep 14, 2026
Size: 13,435 bytes
Repository stars: 112
License: MIT

Use when a business workflow is blocked waiting on a person to answer a question by phone — a stale purchase order, an unconfirmed delivery window, a job a technician has not accepted — and the answer must update system state. Turns one CALL-E call task into per-recipient structured evidence, then advances the workflow with deterministic policy instead of letting a model decide.

Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.

What the file says

# Resolving blocked workflows by phone

## When to use this

Use it when three things are true at once:

1. a workflow is **stuck on a fact only a person has** ("did you get the order?",
   "will it ship Friday?", "can you take this job?");
2. the answer has to **change system state**, not just get logged;
3. a wrong answer has a **real cost**, so "we think they said yes" is not good
   enough.

Do not use it for open-ended conversations, for anything where the caller must
negotiate or commit the business to something, or where no bounded set of
questions exists. Those are not exception resolution; they are sales, and they
need a human.

## The shape of the problem

The tempting design is: call, ask the model what happened, update the record.
That design fails in production for a reason worth stating plainly.

**Extraction and authority are different jobs.** A model is good at turning a
messy conversation into structured fields. It is not the right thing to decide
whether a purchase order may be closed, because when the evidence is thin it
will still return *something*, and that something becomes a business fact
nobody chose.

So split them:

```
…

Read the whole file at its exact version.

How to install

The exact contents, by fingerprint

mdr add calle-ai/awesome-phone-call-agents/exception-resolution-calls@sha256:0fa53f2499bcec69

The line at the top of this page pins the label git:20260914.443c116, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.

Badge

[![mdr](https://markdownregistry.com/badge/art_eb6753aqlx3tu5lb.svg)](https://markdownregistry.com/a/art_eb6753aqlx3tu5lb)

1 badge image fetches in 30 days. What the badge shows.

Versions

The registry has recorded 1 version of this file, committed on Sep 14, 2026.

version	committed	commit	size	audit
git:20260914.443c116 latest	2026-09-14	443c116	13,435 B	A	view

Audit of the latest version

A 17 of 17 checks passed. Fixed automatic checks with no AI involved, so the same checks give the same answer every run.

pass: Frontmatter block present
pass: Frontmatter declares a name
pass: Frontmatter declares a description
pass: Size between 200 bytes and 200 KB (13435 bytes)
pass: No zero-width or bidi control characters
pass: No instruction hidden inside an HTML comment
pass: No link to an exfiltration or paste host
pass: No credential-shaped string
pass: No instruction to send local credentials anywhere
pass: No text hidden with inline styles
pass: No prompt-injection phrasing
pass: No curl or wget piped into a shell
pass: No recursive delete of root, home or parent
pass: No instruction to read or print local credentials
pass: No base64 blob over 200 characters
pass: No link to a raw IP address
pass: No script tag

Source

GitHub

calle-ai/awesome-phone-call-agents · 112 stars · license MIT · pushed 2026-11-05 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_eb6753aqlx3tu5lb
GET https://markdownregistry.com/api/v1/resolve?ref=calle-ai/awesome-phone-call-agents/exception-resolution-calls
GET https://markdownregistry.com/api/v1/blob/0fa53f2499bcec6966e488c3e9909373bbffabffdd6a7473ce29ac5b42bb3c9e

Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.