customer-complaint-first-response SKILL.md skillA
customer-complaint-first-response from masayukita/m365-copilot-companion-mcp is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add masayukita/m365-copilot-companion-mcp/customer-complaint-first-response@git:20260923.b46088aPins git:20260923.b46088a in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- masayukita/m365-copilot-companion-mcp
- Path
tests/fixtures/skills_business/customer-complaint-first-response/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260923.b46088a, committed Sep 23, 2026
- Size
- 1,217 bytes
- Repository stars
- 11
- License
- MIT
顧客クレームの一次対応。電話・メールで苦情を受けたときの初動、お詫びの言い方、事実確認、エスカレーション基準.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 顧客クレームの一次対応 1. まず最後まで話を聞く。途中で反論・言い訳をしない。 2. 不快な思いをさせたことに対してお詫びする（事実関係を認める謝罪は、確認が取れるまでしない）。 - 例:「このたびはご不便をおかけし、誠に申し訳ございません。」 3. 5W1H を聞き取り、クレーム受付票に記入する。製品の場合はロット番号・購入日・写真を依頼する。 4. その場で約束しない。回答期限（原則24時間以内の一次回答）だけを伝える。 5. 次のいずれかに当たる場合は、すぐに課長へエスカレーションする（`references/escalation.md`）。 - 人身・安全に関わる - SNS・報道への言及がある - 同一内容が3件以上
Read the whole file at its exact version.
How to install
mdr add masayukita/m365-copilot-companion-mcp/customer-complaint-first-response@sha256:56fa4ddd36ae1099The line at the top of this page pins the label git:20260923.b46088a, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_h6sltp6vlbsjrm4j)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Sep 23, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (1217 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
masayukita/m365-copilot-companion-mcp · 11 stars · license MIT · pushed 2026-11-07 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_h6sltp6vlbsjrm4j GET https://markdownregistry.com/api/v1/resolve?ref=masayukita/m365-copilot-companion-mcp/customer-complaint-first-response GET https://markdownregistry.com/api/v1/blob/56fa4ddd36ae1099ee6467fbd46c9dc5c847fb62f82e06a8e76b9d06ec89ac0f
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.