onboarding-plan SKILL.md skillA
onboarding-plan from qa-aman/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add qa-aman/claude-skills/onboarding-plan@git:20260303.6cb4f23Pins git:20260303.6cb4f23 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- qa-aman/claude-skills
- Path
skills/by-role/customer-success/onboarding-plan/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260303.6cb4f23, committed Mar 3, 2026
- Size
- 8,923 bytes
- Repository stars
- 21
- License
- MIT
Design a 100-day customer onboarding plan with phase gates based on Never Lose a Customer Again by Joey Coleman. Use when user says "onboarding plan", "new customer onboarding", "customer kickoff", "first 90 days", "activation plan", "customer launch plan", "new customer journey", or "implementation plan" - even if they don't say "100 days" explicitly. Applies to CSMs designing structured onboarding programs that move customers from signed contract to full adoption.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Overview Based on "Never Lose a Customer Again" by Joey Coleman, most customers who churn do so in the first 100 days - not because the product failed, but because the transition from buyer to user was never properly managed. Coleman's framework maps eight emotional phases every new customer moves through. Ignoring any phase creates a gap where customers feel abandoned or confused. The core insight: onboarding is an emotional journey, not a technical checklist. Customers need to feel welcomed, capable, and successful - in that order - before they commit to the product. ## Workflow ### Step 1: Identify the customer's starting state Before building the plan, answer these four questions: 1. **What did they buy?** - specific product tier, modules, or features contracted 2. **What outcome did they buy it for?** - the business problem stated during the sales process 3. **Who will be using it?** - end users, admins, execs (different onboarding needs for each) 4. **What does success look like at day 100?** - specific, measurable outcome, not "happy with product" If you cannot answer all four, schedule a kickoff call before building the plan. …
Read the whole file at its exact version.
How to install
mdr add qa-aman/claude-skills/onboarding-plan@sha256:284883362d4557beThe line at the top of this page pins the label git:20260303.6cb4f23, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_ht7vktod5vt5ifm5)
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Versions
The registry has recorded 1 version of this file, committed on Mar 3, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (8923 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
qa-aman/claude-skills · 21 stars · license MIT · pushed 2026-10-19 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_ht7vktod5vt5ifm5 GET https://markdownregistry.com/api/v1/resolve?ref=qa-aman/claude-skills/onboarding-plan GET https://markdownregistry.com/api/v1/blob/284883362d4557be196a21325f17d3e9b9e767110a7e95aa3678a4faa2551304
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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