conditional-customer-success SKILL.md skillA
conditional-customer-success from magnus919/agent-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add magnus919/agent-skills/conditional-customer-success@git:20260804.6f67a34Pins git:20260804.6f67a34 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- magnus919/agent-skills
- Path
conditional-customer-success/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260804.6f67a34, committed Aug 4, 2026
- First version recorded
- Aug 2, 2026
- Size
- 16,526 bytes
- Repository stars
- 166
- License
- MIT
Guide recurring human-relationship practices — success plans, health evidence, renewal and expansion signals, QBRs, handoffs, escalation, and closed-loop Voice of Customer. Do not use this skill for products without accounts, renewals, QBRs, or a customer-success team, including some internal tools, pure transactional products without recurring relationships, and public services without account-based engagement. Load only when the product context includes a recurring human relationship…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Conditional Customer Success A CONDITIONAL skill for products with recurring human relationships. This skill must **never** be loaded for every product context. It loads only when the product has accounts, renewals, QBRs, or a dedicated customer-success team. When those conditions are absent — for internal tools, pure transactional products, or public services without account-based engagement — this skill declines and routes the caller away. ## When to Load (Should-Trigger Examples) | Example | What makes it a match | |---|---| | B2B subscription product with named account managers | Accounts, renewals, dedicated CS team | | Enterprise SaaS with quarterly business reviews | QBR cadence, account-tier engagement | | Renewal-risk analysis needed for a contract portfolio | Renewal evidence, churn-risk signals | | Product with an assigned customer-success team managing health plans | Success plans, health tracking | | Account-expansion opportunity identified but adoption signals are mixed | Expansion with relationship context | | Customer feedback loop — insight surfaced, product change made, customer communication needed | Closed-loop Voice of Customer | ## When not to use …
Read the whole file at its exact version.
How to install
mdr add magnus919/agent-skills/conditional-customer-success@sha256:a8773aa69e890b24The line at the top of this page pins the label git:20260804.6f67a34, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_jjqsexrncnggwplg)
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Versions
The registry has recorded 2 versions of this file, between Aug 2, 2026 and Aug 4, 2026, about one every 2 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260804.6f67a34 latest | 2026-08-04 | 6f67a34 | 16,526 B | A | view · diff |
| git:20260802.1dd564e | 2026-08-02 | 1dd564e | 16,292 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (16526 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
magnus919/agent-skills · 166 stars · license MIT · pushed 2026-11-04 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_jjqsexrncnggwplg GET https://markdownregistry.com/api/v1/resolve?ref=magnus919/agent-skills/conditional-customer-success GET https://markdownregistry.com/api/v1/blob/a8773aa69e890b241d33789c1798c9b009f9ad0a30097fc376174ab803f5792a
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.