churn-risk-analysis SKILL.md skillA
churn-risk-analysis from qa-aman/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add qa-aman/claude-skills/churn-risk-analysis@git:20260303.6cb4f23Pins git:20260303.6cb4f23 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- qa-aman/claude-skills
- Path
skills/by-role/customer-success/churn-risk-analysis/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260303.6cb4f23, committed Mar 3, 2026
- Size
- 6,853 bytes
- Repository stars
- 21
- License
- MIT
Analyze customer health signals, identify churn risk flags, and generate an intervention playbook. Use when user says "churn risk", "customer at risk", "red account", "at-risk customer", "health score dropped", "renewal at risk", "customer going dark", "cancel risk", or "what's wrong with this account" - even if they don't say "churn" explicitly. Applies to CSMs triaging accounts or building proactive retention workflows.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Overview Based on "Customer Success" by Mehta, Steinman & Murphy, churn rarely happens by surprise. The signals appear weeks or months before a customer cancels - they just go unread. This skill structures those signals into a scored risk model and prescribes specific interventions for each risk tier. The core insight: churn is a lagging indicator. The leading indicators are low usage, missing stakeholders, unresolved complaints, and strategic misalignment. Act on those, not the cancellation notice. ## Workflow ### Step 1: Score the account across six risk dimensions Rate each dimension 1 (healthy) to 3 (at risk): | Dimension | 1 - Healthy | 2 - Watch | 3 - At Risk | |-----------|-------------|-----------|-------------| | **Usage** | MAU >80% of licenses, core feature adoption >70% | MAU 50-80%, spotty feature use | MAU <50%, logins declining MoM | | **Stakeholder coverage** | Champion active, exec sponsor engaged | Champion disengaged, no exec relationship | Champion left, no internal advocate | | **Support load** | <3 tickets/month, all resolved | 4-8 tickets/month, 1-2 lingering | >8 tickets/month or critical unresolved | …
Read the whole file at its exact version.
How to install
mdr add qa-aman/claude-skills/churn-risk-analysis@sha256:ce281e5967cf84beThe line at the top of this page pins the label git:20260303.6cb4f23, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_k6no6t2i265i4psh)
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Versions
The registry has recorded 1 version of this file, committed on Mar 3, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6853 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
qa-aman/claude-skills · 21 stars · license MIT · pushed 2026-10-19 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_k6no6t2i265i4psh GET https://markdownregistry.com/api/v1/resolve?ref=qa-aman/claude-skills/churn-risk-analysis GET https://markdownregistry.com/api/v1/blob/ce281e5967cf84be99af46deeb674519e2b3514716f4c0348ed5209983d1e033
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.