handle-complaint SKILL.md skillA
handle-complaint from ilyautov/small-business-ru is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add ilyautov/small-business-ru/handle-complaint@git:20260929.43ad4adPins git:20260929.43ad4ad in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- ilyautov/small-business-ru
- Path
small-business-ru/skills/handle-complaint/SKILL.md- Versions recorded
- 6
- Latest version
- git:20260929.43ad4ad, committed Sep 29, 2026
- First version recorded
- Jun 15, 2026
- Size
- 6,355 bytes
- Repository stars
- 32
- License
- Apache-2.0
Обрабатывает входящую жалобу клиента от начала до конца — подтягивает контекст, готовит ответ и предлагает операционное исправление. Принимает необязательный аргумент — ID письма или обращения. Командная форма: вызывается по имени.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
<!-- Производное от Anthropic knowledge-work-plugins / small-business (Apache-2.0, (c) Anthropic). Локализовано под РФ, файл изменён. См. /NOTICE и /LICENSE. --> Злой клиент — это ещё спасаемый клиент, если ответить быстро и по делу. Скилл поднимает историю и заказ, готовит ответ под остроту ситуации и заодно подсказывает, что починить, чтобы та же жалоба не пришла снова. Запустите разбор жалобы, связав два скилла. Прочитайте жалобу, соберите контекст, подготовьте ответ и предложите исправление, чтобы это не повторилось. Разбор аргументов: - `EMAIL_OR_TICKET_ID` (необязательно) — ID письма (`~~почта`), ID обращения (`~~crm`) или «последняя», чтобы взять самую свежую нерешённую жалобу. Если не указан — попросите владельца вставить текст жалобы. ## Шаг 1 — Загрузить жалобу (ticket-deflector) По рабочему процессу скилла `ticket-deflector`: 1. Если дан ID: подтяните полную переписку из `~~почты` или `~~crm`. 2. Если «последняя»: подтяните самое свежее нерешённое обращение из `~~crm` или письмо из `~~почты` с пометкой жалоба/поддержка. 3. Если ничего нет: попросите владельца вставить текст жалобы напрямую. …
Read the whole file at its exact version.
How to install
mdr add ilyautov/small-business-ru/handle-complaint@sha256:e16fabcf754d4e01The line at the top of this page pins the label git:20260929.43ad4ad, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_keygbkig3x6o46lb)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 6 versions of this file, between Jun 15, 2026 and Sep 29, 2026, about one every 21 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260929.43ad4ad latest | 2026-09-29 | 43ad4ad | 6,355 B | A | view · diff |
| git:20260910.f7438dc | 2026-09-10 | f7438dc | 6,361 B | A | view · diff |
| git:20260703.d9f140f | 2026-07-03 | d9f140f | 6,431 B | A | view · diff |
| git:20260701.f0a252f | 2026-07-01 | f0a252f | 6,427 B | A | view · diff |
| git:20260615.8f5263b | 2026-06-15 | 8f5263b | 6,423 B | A | view · diff |
| git:20260615.2715b6b | 2026-06-15 | 2715b6b | 6,036 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6355 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
ilyautov/small-business-ru · 32 stars · license Apache-2.0 · pushed 2026-09-29 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_keygbkig3x6o46lb GET https://markdownregistry.com/api/v1/resolve?ref=ilyautov/small-business-ru/handle-complaint GET https://markdownregistry.com/api/v1/blob/e16fabcf754d4e01c831583b947ff8808406a5b8ead5ba0719412b921fa72311
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.