cs-escalation-brief SKILL.md skillA
cs-escalation-brief from mohitagw15856/pm-claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add mohitagw15856/pm-claude-skills/cs-escalation-brief@git:20261011.3fb211cPins git:20261011.3fb211c in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- mohitagw15856/pm-claude-skills
- Path
i18n/es/skills/cs-escalation-brief/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261011.3fb211c, committed Oct 11, 2026
- First version recorded
- Jul 2, 2026
- Size
- 9,953 bytes
- Repository stars
- 1,475
- License
- MIT
Redacta un informe de escalada estructurado para una cuenta de cliente en riesgo. Úsalo cuando una cuenta haya escalado, cuando un cliente amenace con cancelar, cuando un problema de cliente P1 requiera atención ejecutiva, o cuando prepares un plan de retención interno. Produce un informe de escalada preciso con contexto de la cuenta, cronología, causa raíz, impacto empresarial y un plan de resolución claro.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Skill de Informe de Escalada de Cliente Produce un informe de escalada claro y conciso que proporcione a los stakeholders internos — VP de CS, CCO, liderazgo de producto, o el CEO — todo lo que necesitan para comprender la situación, tomar decisiones y actuar rápidamente. Un buen informe de escalada no es una queja. Es un documento profesional que expone los hechos, asigna responsabilidad con honestidad y propone un plan de resolución específico. ## Inputs Requeridos Solicita estos si no se proporcionan ya: - **Nombre de la cuenta**, tier y ARR - **Nombre del CSM** y propietario de la cuenta - **Naturaleza de la escalada** — qué pasó, qué dice el cliente - **Cronología** de eventos que llevaron a la escalada - **Contacto del cliente** que escaló (nombre, rol, nivel de influencia) - **Qué quiere el cliente** — su solicitud explícita - **Cuál creemos que es la causa raíz** - **Qué se ha hecho ya** para abordar la situación - **Fecha de renovación** y evaluación actual del riesgo de renovación ## Niveles de Escalada Calibra la urgencia y la audiencia según el nivel de escalada: | Nivel | Desencadenante | Audiencia | Tiempo de respuesta | |---|---|---|---| …
Read the whole file at its exact version.
How to install
mdr add mohitagw15856/pm-claude-skills/cs-escalation-brief@sha256:907924c3f3be5199The line at the top of this page pins the label git:20261011.3fb211c, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_kt4a64hw3yx2qmd4)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Jul 2, 2026 and Oct 11, 2026, about one every 101 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261011.3fb211c latest | 2026-10-11 | 3fb211c | 9,953 B | A | view · diff |
| git:20260702.b8fb11d | 2026-07-02 | b8fb11d | 7,575 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (9953 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
mohitagw15856/pm-claude-skills · 1,475 stars · license MIT · pushed 2026-10-21 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_kt4a64hw3yx2qmd4 GET https://markdownregistry.com/api/v1/resolve?ref=mohitagw15856/pm-claude-skills/cs-escalation-brief GET https://markdownregistry.com/api/v1/blob/907924c3f3be5199d85b1ebe7340b12ebf33a71e2c96e12933deb749467c07c4
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.