Run a structured incident response. Use when the user says "we have an incident", "production is down", "service is degraded", "on-call response", "p0 incident", "something is broken in prod", "help me manage this incident", "incident commander", or there is an active production issue requiring coordinated response - even if they don't explicitly say "incident response".
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Overview
Based on the **Google SRE Book** by Beyer, Jones, Petoff & Murphy. Google's incident management framework establishes clear roles, communication protocols, and decision hierarchies that let teams respond to complex outages without chaos. The core principle: when systems fail, the response should be calmer and more structured than the incident itself.
Three SRE roles during an incident:
- **Incident Commander (IC)** - owns the response, makes decisions, delegates
- **Operations Lead** - makes changes to the system (the IC does not touch production)
- **Communications Lead** - handles stakeholder updates, keeps IC focused on the incident
## Workflow
### Step 1: Declare the incident
If in doubt, declare. It's always easier to stand down an incident than to escalate a non-incident that becomes one.
Set severity:
| Severity | Criteria | Response time |
|----------|----------|---------------|
| SEV1 / P0 | Total outage, revenue impact, data loss | Immediate - all hands |
| SEV2 / P1 | Significant degradation, major feature down | < 15 min response |
| SEV3 / P2 | Minor degradation, workaround available | < 1 hour response |
### Step 2: Assign the IC
…
The line at the top of this page pins the label git:20260303.ca0168f, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
GET https://markdownregistry.com/api/v1/artifacts/art_ldusqj6ypu3xh6cs
GET https://markdownregistry.com/api/v1/resolve?ref=qa-aman/claude-skills/incident-response
GET https://markdownregistry.com/api/v1/blob/704162d5fd67a60b4362f2db52d2e90c4b3bd2f8597b649b4f9869b98e8021b8
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qa-aman/claude-skills · .claude/skills/create-skill/SKILL.md · Create or update Claude Code skills following Anthropic's official skill standard. Use when user says "create a skill"…
qa-aman/claude-skills · .claude/skills/sync-skills/SKILL.md · Fetch skills from projects on the current system, genericize them, and add to the claude-skills repository. Use when…
qa-aman/claude-skills · skills/by-role/accountant/audit-workpaper/SKILL.md · Write a clear, reviewable audit workpaper documenting procedures, evidence, and conclusions. Use when an auditor says…
qa-aman/claude-skills · skills/by-role/accountant/budget-variance-analysis/SKILL.md · Analyze budget vs. actual variances, identify root causes, and recommend corrective actions. Use when an accountant or…
qa-aman/claude-skills · skills/by-role/accountant/financial-statement-review/SKILL.md · Analyze and interpret financial statements to surface performance signals, quality concerns, and red flags. Use when an…
qa-aman/claude-skills · skills/by-role/accountant/month-end-close/SKILL.md · Run, document, or review a structured month-end close process. Use when an accountant says "help me with month-end…
qa-aman/claude-skills · skills/by-role/accountant/tax-position-memo/SKILL.md · Write a technical tax position memo that documents a tax filing position with authorities, facts, analysis, and…
qa-aman/claude-skills · skills/by-role/business-analyst/acceptance-criteria-writer/SKILL.md · Write measurable acceptance criteria for requirements or user stories. Use when the user says "write acceptance…
qa-aman/claude-skills · skills/by-role/business-analyst/brd-writer/SKILL.md · Write a Business Requirements Document. Use when the user says "write a BRD", "business requirements", "document the…
qa-aman/claude-skills · skills/by-role/business-analyst/cost-benefit-analysis/SKILL.md · Build a business case with costs, benefits, and ROI. Use when the user says "cost-benefit analysis", "business case"…
qa-aman/claude-skills · skills/by-role/business-analyst/data-dictionary/SKILL.md · Generate a data dictionary documenting entities, fields, and business rules. Use when the user says "data dictionary"…
cbrock84/headcount · plugins/security/skills/incident-response/SKILL.md · Runs a security incident from detection to closure — triage, containment, investigation, communication, and the review…
rampstackco/claude-skills · skills/incident-response/SKILL.md · Manage active production incidents through detection, triage, mitigation, communication, and resolution with structured…
hypnguyen1209/offensive-claude · skills/incident-response/SKILL.md · Use when responding to or forensically investigating an incident — triage acquisition (Velociraptor/KAPE), Volatility 3…
stbenjam/skillsaw · tests/fixtures/apm/clean/.apm/skills/incident-response/SKILL.md · Triage and respond to production incidents. Use when handling an outage.
nahid-sparktales/agent-dispatcher · skills/devops/incident-response/SKILL.md · Stabilize a system that is failing right now — name the signal that flagged it, size the blast radius in numbers, keep…