ConnectWise Manage Tickets skillA
ConnectWise Manage Tickets is agent-read markdown (skill) from wyre-ai/msp-claude-plugins: ConnectWise PSA ticket management: ticket fields, service boards, statuses, priorities, SLAs, ticket notes, and workflow automation. Essential for MSP technicians handling service delivery through ConnectWise PSA..
Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.
What the file says
# ConnectWise PSA Ticket Management Tickets are the core unit of service delivery in ConnectWise PSA. Every client request, incident, and change flows through `POST /service/tickets`. This skill covers creating, searching, updating, and closing tickets with proper SLA handling. > For complete field definitions see [FIELDS.md](./FIELDS.md). For status values, priorities, SLA tables, and note types see [REFERENCE.md](./REFERENCE.md). ## Anti-triggers - **RMM-generated alerts** — "connectwise alert" commonly means an Automate monitor alert, which lives in the RMM and only becomes a PSA ticket once escalated; use `connectwise-automate-alerts`. - **Project tickets** — tickets on a project board are `/project/tickets`, a separate entity with its own tools (`cw_search_project_tickets`); use `connectwise-psa-projects`. - **Hours worked on a ticket** — the ticket is the charge target, not the record that holds the time; use `connectwise-psa-time-entries`. - **Another PSA's tickets** — Autotask, HaloPSA, Atera, Syncro and SuperOps all call them tickets; this skill speaks only the ConnectWise PSA `/service/tickets` API. Use `autotask-tickets`, `halopsa-tickets`, …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/ConnectWise Manage Tickets@git:20260806.10b2628mdr add wyre-ai/msp-claude-plugins/ConnectWise Manage Tickets@sha256:077d2010016d9012Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.
[](https://markdownregistry.com/a/art_nlxanzyw7sd5g6xf)
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Versions
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260806.10b2628 latest | 2026-08-06 | 10b2628 | 5,439 B | A | view · diff |
| git:20260804.792c422 | 2026-08-04 | 792c422 | 5,439 B | A | view · diff |
| git:20260804.20bd768 | 2026-08-04 | 20bd768 | 5,445 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 4,622 B | A | view · diff |
| git:20260713.1fbd3f3 | 2026-07-13 | 1fbd3f3 | 4,715 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5439 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 46 stars · license Apache-2.0 · pushed 2026-09-22 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_nlxanzyw7sd5g6xf GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/ConnectWise Manage Tickets GET https://markdownregistry.com/api/v1/blob/077d2010016d901231d2ac9da590b5a730646da489d5d22681a678691d2887bc
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