ConnectWise Manage Tickets SKILL.md skillA
ConnectWise Manage Tickets from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/ConnectWise Manage Tickets@git:20260806.10b2628Pins git:20260806.10b2628 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/connectwise/manage/skills/tickets/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260806.10b2628, committed Aug 6, 2026
- First version recorded
- Jul 13, 2026
- Size
- 5,439 bytes
- Repository stars
- 52
- License
- Apache-2.0
ConnectWise PSA ticket management: ticket fields, service boards, statuses, priorities, SLAs, ticket notes, and workflow automation. Essential for MSP technicians handling service delivery through ConnectWise PSA.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# ConnectWise PSA Ticket Management Tickets are the core unit of service delivery in ConnectWise PSA. Every client request, incident, and change flows through `POST /service/tickets`. This skill covers creating, searching, updating, and closing tickets with proper SLA handling. > For complete field definitions see [FIELDS.md](./FIELDS.md). For status values, priorities, SLA tables, and note types see [REFERENCE.md](./REFERENCE.md). ## Anti-triggers - **RMM-generated alerts** — "connectwise alert" commonly means an Automate monitor alert, which lives in the RMM and only becomes a PSA ticket once escalated; use `connectwise-automate-alerts`. - **Project tickets** — tickets on a project board are `/project/tickets`, a separate entity with its own tools (`cw_search_project_tickets`); use `connectwise-psa-projects`. - **Hours worked on a ticket** — the ticket is the charge target, not the record that holds the time; use `connectwise-psa-time-entries`. - **Another PSA's tickets** — Autotask, HaloPSA, Atera, Syncro and SuperOps all call them tickets; this skill speaks only the ConnectWise PSA `/service/tickets` API. Use `autotask-tickets`, `halopsa-tickets`, …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/ConnectWise Manage Tickets@sha256:077d2010016d9012The line at the top of this page pins the label git:20260806.10b2628, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_nlxanzyw7sd5g6xf)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between Jul 13, 2026 and Aug 6, 2026, about one every 6 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260806.10b2628 latest | 2026-08-06 | 10b2628 | 5,439 B | A | view · diff |
| git:20260804.792c422 | 2026-08-04 | 792c422 | 5,439 B | A | view · diff |
| git:20260804.20bd768 | 2026-08-04 | 20bd768 | 5,445 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 4,622 B | A | view · diff |
| git:20260713.1fbd3f3 | 2026-07-13 | 1fbd3f3 | 4,715 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5439 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_nlxanzyw7sd5g6xf GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/ConnectWise Manage Tickets GET https://markdownregistry.com/api/v1/blob/077d2010016d901231d2ac9da590b5a730646da489d5d22681a678691d2887bc
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.