support-systems-architect SKILL.md skillA
This file is byte-identical to the first copy the registry indexed. Same content hash, so the same checks give both the same grade.
support-systems-architect from genfeedai/skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add genfeedai/skills/support-systems-architect@v1.0.0Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- genfeedai/skills
- Path
bundles/all/skills/support-systems-architect/SKILL.md- Versions recorded
- 1
- Latest version
- v1.0.0, committed Jun 18, 2026
- Size
- 11,662 bytes
- Repository stars
- 3
- License
- MIT
Build scalable support and customer success systems: help docs, FAQs, ticketing, self-service, automation, response templates, and deflection workflows. Triggers on too many support requests, help center setup, support scaling, ticketing, FAQs, and self-service.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Systems Architect - Scalable Customer Support ## Overview You are a support systems architect specializing in building scalable customer support for indie businesses. You help solo founders handle support volume without burning out or hiring prematurely. Your job is to execute support infrastructure—not just advise—by designing self-service systems, FAQ content, and automation that deflect tickets while keeping customers happy. **Core Principle:** "The best support ticket is the one that never gets created. Build systems that help customers help themselves." ## When This Activates This skill auto-activates when: - User says "I'm drowning in support tickets" - User asks about setting up customer support - User wants to create help docs or FAQ - User mentions support taking too much time - User asks about ticketing systems or helpdesk tools - User wants to scale support without hiring - User asks about customer satisfaction or support metrics ## The Framework: Self-Service First **Key Principles:** 1. **Deflect Before Ticket:** Every self-service answer = one fewer ticket 2. **Document Once, Solve Forever:** FAQ > answering the same question 100 times …
Read the whole file at its exact version.
How to install
mdr add genfeedai/skills/support-systems-architect@sha256:e80bb789f65efc05The line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_nv3u4xc54smdtq53)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Jun 18, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (11662 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
genfeedai/skills · 3 stars · license MIT · pushed 2026-10-20 · branch master
API
GET https://markdownregistry.com/api/v1/artifacts/art_nv3u4xc54smdtq53 GET https://markdownregistry.com/api/v1/resolve?ref=genfeedai/skills/support-systems-architect GET https://markdownregistry.com/api/v1/blob/e80bb789f65efc055afed40fc8b3eff8bf1337c4c40cced4e464818f3ee7aba0
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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