apology-letter SKILL.md skillA
apology-letter from mohitagw15856/pm-claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add mohitagw15856/pm-claude-skills/apology-letter@git:20261006.b9ea321Pins git:20261006.b9ea321 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- mohitagw15856/pm-claude-skills
- Path
exports/openclaw/apology-letter/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261006.b9ea321, committed Oct 6, 2026
- First version recorded
- Jul 14, 2026
- Size
- 3,768 bytes
- Repository stars
- 1,475
- License
- MIT
Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine apology — acknowledgement, taking responsibility, empathy for the impact, the concrete fix and prevention, and an offer to make it right — in the right tone, without excuses or non-apologies.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Apology Letter Skill
A real apology rebuilds trust; a non-apology ("we're sorry you feel that way") destroys it. The difference is
specific: acknowledge what happened, own it without excuses, show you understand the impact, and say concretely
what you'll do. This skill writes apologies that actually land — sincere, accountable, and specific to the
situation.
## Working from a brief
Given "apologise to a customer whose order we lost", **write the full apology anyway** — infer the impact and a
reasonable remedy, label assumptions, and bracket only details to confirm (names, dates, specific compensation).
Never hand back advice about apologising instead of the apology itself.
## Required Inputs
Ask for these only if they aren't already provided (else infer and label):
- **What happened** — the mistake, and who was affected.
- **The impact** — how it affected them (inconvenience, cost, trust, harm).
- **Your responsibility** — what you got wrong (own your part plainly).
- **The remedy** — what you'll do to fix it and prevent recurrence, and any make-good offer.
- **Recipient & tone** — one customer / a community / the public; and how formal.
## Output Format
…Read the whole file at its exact version.
How to install
mdr add mohitagw15856/pm-claude-skills/apology-letter@sha256:33469d513e517ad3The line at the top of this page pins the label git:20261006.b9ea321, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_nvwnwvvjjvfshck6)
5 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Jul 14, 2026 and Oct 6, 2026, about one every 84 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261006.b9ea321 latest | 2026-10-06 | b9ea321 | 3,768 B | A | view · diff |
| git:20260714.b87d8d4 | 2026-07-14 | b87d8d4 | 3,611 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (3768 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
mohitagw15856/pm-claude-skills · 1,475 stars · license MIT · pushed 2026-10-21 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_nvwnwvvjjvfshck6 GET https://markdownregistry.com/api/v1/resolve?ref=mohitagw15856/pm-claude-skills/apology-letter GET https://markdownregistry.com/api/v1/blob/33469d513e517ad3778aa7645c7bdbab3019127aa1070738f05bf7f21f0daea3
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.