customer-success SKILL.md skillA
customer-success from travisjneuman/.claude is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add travisjneuman/.claude/customer-success@git:20260228.62823bfPins git:20260228.62823bf in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- travisjneuman/.claude
- Path
skills/customer-success/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260228.62823bf, committed Feb 28, 2026
- First version recorded
- Feb 7, 2026
- Size
- 14,944 bytes
- Repository stars
- 105
- License
- MIT
Support workflows, ticketing systems (Zendesk, Intercom), knowledge base design, chatbot design, and metrics (CSAT, NPS). Use when building support infrastructure, designing help centers, or optimizing customer experience.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Success Engineering ## Overview This skill covers building technical systems that power customer support and success operations. It addresses support ticket system integration (Zendesk, Intercom, Freshdesk), knowledge base architecture, conversational AI chatbot design, customer feedback collection and routing, SLA management and enforcement, escalation workflow automation, self-service portal implementation, and customer health scoring models. Use this skill when building or integrating support systems, designing chatbot flows, creating self-service documentation portals, implementing SLA tracking, building customer health dashboards, or automating support workflows. --- ## Core Principles 1. **Self-service first** - The best support interaction is the one that never happens. Invest in searchable knowledge bases, in-app help, and contextual guidance before scaling human support. 2. **Automate triage, not resolution** - AI can classify, prioritize, and route tickets effectively. Let humans handle resolution for complex issues. Over-automating resolution creates frustrated customers. …
Read the whole file at its exact version.
How to install
mdr add travisjneuman/.claude/customer-success@sha256:e1917aedaea7b6c8The line at the top of this page pins the label git:20260228.62823bf, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_p5npqkiatiiszylq)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Feb 7, 2026 and Feb 28, 2026, about one every 22 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260228.62823bf latest | 2026-02-28 | 62823bf | 14,944 B | A | view · diff |
| git:20260207.49cc324 | 2026-02-07 | 49cc324 | 14,935 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (14944 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
travisjneuman/.claude · 105 stars · license MIT · pushed 2026-10-19 · branch master
API
GET https://markdownregistry.com/api/v1/artifacts/art_p5npqkiatiiszylq GET https://markdownregistry.com/api/v1/resolve?ref=travisjneuman/.claude/customer-success GET https://markdownregistry.com/api/v1/blob/e1917aedaea7b6c894beedb37ae28ab3df8cf92b6050e130801c1fa510b071a5
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
More from travisjneuman/.claude
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