Freshdesk Contacts & Companies SKILL.md skillA
Freshdesk Contacts & Companies from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/Freshdesk Contacts & Companies@git:20260804.792c422Pins git:20260804.792c422 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/freshdesk/freshdesk/skills/contacts-companies/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260804.792c422, committed Aug 4, 2026
- First version recorded
- Jun 18, 2026
- Size
- 8,086 bytes
- Repository stars
- 52
- License
- Apache-2.0
Freshdesk contacts and companies: contact fields and the required contact-channel rule, contact CRUD plus merge and make_agent, company fields and domain-based auto-association, search and autocomplete lookups, and the MSP workflow of resolving a ticket requester to a contact and then to its parent company through the Freshdesk REST API v2.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Freshdesk Contacts & Companies ## Overview In Freshdesk, **contacts** are the people who raise tickets (requesters) and **companies** group those contacts into the organizations an MSP serves. Resolving a ticket's requester to a contact, and that contact to its company, is the foundation for account-level context, SLA association, and reporting. This skill covers contact and company operations through tools named `freshdesk_contacts_<action>` and `freshdesk_companies_<action>`. ## Anti-triggers In Freshdesk a **contact** is a customer who raises tickets; an **agent** is your own helpdesk staff. `freshdesk_contacts_make_agent` crosses that line permanently — it consumes a licensed seat and grants access to every ticket in the account, so it is not a labelling change. - **Technician rosters and team capacity** — this skill only converts a contact *into* an agent. For looking up who your technicians are and which teams they sit in, the PSA carries the richer model; use `halopsa-agents`. - **The same customer in another system** — a HaloPSA client, a ConnectWise company, or an Autotask company is a different record with …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/Freshdesk Contacts & Companies@sha256:241f7c99931209e1The line at the top of this page pins the label git:20260804.792c422, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_qqjihmmkbpmg73cm)
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Versions
The registry has recorded 5 versions of this file, between Jun 18, 2026 and Aug 4, 2026, about one every 12 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260804.792c422 latest | 2026-08-04 | 792c422 | 8,086 B | A | view · diff |
| git:20260804.00a312f | 2026-08-04 | 00a312f | 8,089 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 6,956 B | A | view · diff |
| git:20260713.1fbd3f3 | 2026-07-13 | 1fbd3f3 | 7,144 B | A | view · diff |
| git:20260618.dbeadc9 | 2026-06-18 | dbeadc9 | 7,155 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (8086 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_qqjihmmkbpmg73cm GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/Freshdesk Contacts & Companies GET https://markdownregistry.com/api/v1/blob/241f7c99931209e1ff709d3e3ff1650fcbb6423af1f5b30d21af362833a82e75
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.