Atera Tickets SKILL.md skillA
Atera Tickets from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/Atera Tickets@git:20260804.fbbd8f7Pins git:20260804.fbbd8f7 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/atera/atera/skills/tickets/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260804.fbbd8f7, committed Aug 4, 2026
- First version recorded
- Feb 5, 2026
- Size
- 9,654 bytes
- Repository stars
- 52
- License
- Apache-2.0
Atera service desk tickets: ticket fields, statuses, priorities, comments, work hours, and billing duration.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Atera Ticket Management ## Overview Atera tickets are the core unit of service delivery in the RMM/PSA platform. Every client request, incident, and service call flows through the ticketing system. This skill covers comprehensive ticket management including creation, updates, comments, and time tracking. ## Anti-triggers - **The MSP's system-of-record helpdesk** — plenty of shops run Atera for RMM and a separate PSA for service desk. If tickets live elsewhere, use `connectwise-psa-tickets`, `autotask-tickets`, `halopsa-tickets`, `syncro-tickets`, or `superops-tickets`; a ticket created in the wrong system is a ticket nobody is watching. - **The alert behind the ticket** — alert-to-ticket conversion rules and the alert side of that workflow are `atera-alerts`. ## Ticket Status Values | Status | Description | Business Logic | |--------|-------------|----------------| | **Open** | Newly created or reopened ticket | Default for new tickets | | **Pending** | Awaiting customer response or information | SLA clock may pause | | **Resolved** | Issue has been fixed | Awaiting customer confirmation | | **Closed** | Ticket is complete | Final state, no further action | …
Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/Atera Tickets@sha256:d3674682a3109bb7The line at the top of this page pins the label git:20260804.fbbd8f7, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_rjjhmbugeqwxvney)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between Feb 5, 2026 and Aug 4, 2026, about one every 45 days. Its first recorded version is graded B and its latest A.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260804.fbbd8f7 latest | 2026-08-04 | fbbd8f7 | 9,654 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 9,174 B | A | view · diff |
| git:20260713.1fbd3f3 | 2026-07-13 | 1fbd3f3 | 9,338 B | A | view · diff |
| git:20260405.09d00fc | 2026-04-05 | 09d00fc | 9,357 B | A | view · diff |
| git:20260205.ae8fb46 | 2026-02-05 | ae8fb46 | 9,248 B | B | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (9654 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_rjjhmbugeqwxvney GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/Atera Tickets GET https://markdownregistry.com/api/v1/blob/d3674682a3109bb7715cbcabd35f091ae2abb75c1f1277ff13e36a6b38724fd3
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.