miosa-osa/osa · priv/skills/customer-support/SKILL.md

customer-support skillA

customer-support is agent-read markdown (skill) from miosa-osa/osa: Triage incoming support tickets, draft responses, detect customer sentiment, suggest knowledge base articles, and track resolution metrics.

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add miosa-osa/osa/customer-support@git:20260430.84eced6
Exact content
mdr add miosa-osa/osa/customer-support@sha256:c337480c20e89e46

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_s5su7am64lobtvn4.svg)](https://markdownregistry.com/a/art_s5su7am64lobtvn4)

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Versions

versioncommittedcommitsizeaudit
git:20260430.84eced6 latest2026-04-30 84eced6 8,977 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (8977 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

miosa-osa/osa · 57 stars · license NOASSERTION · pushed 2026-09-14 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_s5su7am64lobtvn4
GET https://markdownregistry.com/api/v1/resolve?ref=miosa-osa/osa/customer-support
GET https://markdownregistry.com/api/v1/blob/c337480c20e89e4623433fe4f5e25a5f5a4a524eb9b3d7804e9e7c776f7ea858

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.