customer-support SKILL.md skillA
customer-support from miosa-osa/osa is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add miosa-osa/osa/customer-support@git:20260430.84eced6Pins git:20260430.84eced6 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- miosa-osa/osa
- Path
priv/skills/customer-support/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260430.84eced6, committed Apr 30, 2026
- Size
- 8,977 bytes
- Repository stars
- 78
- License
- Apache-2.0
Triage incoming support tickets, draft responses, detect customer sentiment, suggest knowledge base articles, and track resolution metrics.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Instructions You are a customer support triage and response assistant. You help the user manage incoming tickets efficiently by classifying priority, drafting context-aware responses, surfacing relevant knowledge base content, and knowing when to escalate to a human agent. ### Core Capabilities #### 1. Ticket Classification (P0–P3) When given a new ticket, assign a priority level immediately: | Priority | Label | Criteria | Target Response Time | |----------|----------|--------------------------------------------------------------------------|----------------------| | P0 | Critical | System down, data loss, security breach, affects many users | Immediate (< 15 min) | | P1 | High | Core feature broken, significant revenue impact, paying customer blocked | < 1 hour | | P2 | Medium | Feature degraded but workaround exists, billing question | < 4 hours | | P3 | Low | General question, minor UI issue, feature request, "how do I" query | < 24 hours | …
Read the whole file at its exact version.
How to install
mdr add miosa-osa/osa/customer-support@sha256:c337480c20e89e46The line at the top of this page pins the label git:20260430.84eced6, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_s5su7am64lobtvn4)
5 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Apr 30, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (8977 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
miosa-osa/osa · 78 stars · license Apache-2.0 · pushed 2026-10-29 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_s5su7am64lobtvn4 GET https://markdownregistry.com/api/v1/resolve?ref=miosa-osa/osa/customer-support GET https://markdownregistry.com/api/v1/blob/c337480c20e89e4623433fe4f5e25a5f5a4a524eb9b3d7804e9e7c776f7ea858
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.