HaloPSA Tickets SKILL.md skillA
HaloPSA Tickets from wyre-ai/msp-claude-plugins is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wyre-ai/msp-claude-plugins/HaloPSA Tickets@git:20260817.2671d27Pins git:20260817.2671d27 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wyre-ai/msp-claude-plugins
- Path
msp-claude-plugins/halopsa/halopsa/skills/tickets/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260817.2671d27, committed Aug 17, 2026
- First version recorded
- Jul 28, 2026
- Size
- 6,826 bytes
- Repository stars
- 52
- License
- Apache-2.0
HaloPSA service desk tickets: ticket fields, statuses, priorities and ticket types, actions (notes and time entries), attachments, SLA behaviour, and the creation and status-transition workflows with their validation rules.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# HaloPSA Ticket Management
Tickets are the core unit of service delivery in HaloPSA. The API uses array-wrapped payloads for all write operations (`POST /api/Tickets` with `[{...}]`). Status, priority, and ticket type IDs are instance-configurable -- always query `/api/Status`, `/api/Priority`, and `/api/TicketType` to get valid values.
## Anti-triggers
A HaloPSA ticket type is often named "Incident", which collides with two
other meanings of the word. The routing test is what the operator does
next: answer a client under an SLA clock and bill the time (this skill),
page a responder, or approve a remediation on a compromised endpoint.
- **An on-call service incident** — something is broken and a human must
be woken up; the deliverable is acknowledgement and restoration, not a
client-visible action and a time entry. Use `pagerduty-incidents` or
`rootly-incidents`.
- **A confirmed security incident** — malware or intrusion with a
remediation to approve. Use `huntress-incidents`, or
`sentinelone-alerts` for raw EDR detections.
- **Tickets in another PSA or helpdesk** — the vocabulary is nearly
identical but the field models are not (Halo wraps every write in an
…Read the whole file at its exact version.
How to install
mdr add wyre-ai/msp-claude-plugins/HaloPSA Tickets@sha256:1e454d95362a58d5The line at the top of this page pins the label git:20260817.2671d27, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_sl632jtexizlnl3x)
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Versions
The registry has recorded 5 versions of this file, between Jul 28, 2026 and Aug 17, 2026, about one every 5 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260817.2671d27 latest | 2026-08-17 | 2671d27 | 6,826 B | A | view · diff |
| git:20260804.792c422 | 2026-08-04 | 792c422 | 6,830 B | A | view · diff |
| git:20260804.8cec48a | 2026-08-04 | 8cec48a | 6,833 B | A | view · diff |
| git:20260804.00a312f | 2026-08-04 | 00a312f | 6,531 B | A | view · diff |
| git:20260728.b7e78fc | 2026-07-28 | b7e78fc | 5,175 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6826 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wyre-ai/msp-claude-plugins · 52 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_sl632jtexizlnl3x GET https://markdownregistry.com/api/v1/resolve?ref=wyre-ai/msp-claude-plugins/HaloPSA Tickets GET https://markdownregistry.com/api/v1/blob/1e454d95362a58d5a9be4f2967a24ce2d97c6a142f8b0f9b6fec77433ce12abc
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.