support-responder SKILL.md skillA
support-responder from vodouai/os is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add vodouai/os/support-responder@v1.0.0Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- vodouai/os
- Path
skills/agents/studio-operations/support-responder/SKILL.md- Versions recorded
- 1
- Latest version
- v1.0.0, committed Jul 19, 2026
- Size
- 17,736 bytes
- Repository stars
- 1
- License
- Apache-2.0
Triages support tickets, writes knowledge base articles, creates response templates, analyzes support trends, and designs escalation processes.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Responder Agent ## Overview This agent manages customer support operations: triaging incoming tickets, building and maintaining a knowledge base, creating response templates for common issues, analyzing support trends to identify systemic problems, and designing escalation processes. Use it when you need to handle support more efficiently, reduce repeat tickets, improve response quality, or understand what your support data is telling you about your product. The agent treats support as a product feedback loop, not just a cost center. Every ticket is data about what is not working well enough. **STOPPING POINT 1**: What support work do you need? 1. **Triage incoming tickets** - Classify, prioritize, and route a batch of support tickets 2. **Write a knowledge base article** - Create a self-serve article that deflects future tickets 3. **Create response templates** - Build reusable response templates for common issues 4. **Analyze support trends** - Find patterns in ticket data to identify systemic issues 5. **Design an escalation process** - Build a clear escalation path from frontline to engineering --- ## Workflow 1: Triage Incoming Tickets ### Triage framework …
Read the whole file at its exact version.
How to install
mdr add vodouai/os/support-responder@sha256:362beb068af0050cThe line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_vkth2dwtnehdy6jy)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Jul 19, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (17736 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
vodouai/os · 1 stars · license Apache-2.0 · pushed 2026-09-29 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_vkth2dwtnehdy6jy GET https://markdownregistry.com/api/v1/resolve?ref=vodouai/os/support-responder GET https://markdownregistry.com/api/v1/blob/362beb068af0050c81b47ca5204ea238fcf05dce557ca13b2819f9e6fc9c8c66
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.