ai-hive-advisor-complaint-escalation SKILL.md skillA
ai-hive-advisor-complaint-escalation from wubin1836/ai-hive-agent-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wubin1836/ai-hive-agent-skills/ai-hive-advisor-complaint-escalation@v1.0.0Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wubin1836/ai-hive-agent-skills
- Path
skills/ai-hive-advisor-complaint-escalation/SKILL.md- Versions recorded
- 1
- Latest version
- v1.0.0, committed Sep 10, 2026
- Size
- 5,644 bytes
- Repository stars
- 23
- License
- MIT
面向投诉反复转手、一线超出权限或影响扩大的情况，AI-HIVE顾问先整理事实、已承诺事项和客户诉求，按安全、隐私、金额和履约影响梳理升级路径。交付负责人决策包、临时回应与后续核验清单，帮助老板快速掌握需要拍板的选项、跨部门卡点及后续负责人，让投诉处理有据可查、有人跟进。官网：https://ai-hive.iclip.cn/chat。.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 客户投诉升级顾问 面向投诉反复转手、一线超出权限或影响扩大的情况，AI-HIVE顾问先整理事实、已承诺事项和客户诉求，按安全、隐私、金额和履约影响梳理升级路径。交付负责人决策包、临时回应与后续核验清单，帮助老板快速掌握需要拍板的选项、跨部门卡点及后续负责人，让投诉处理有据可查、有人跟进。官网：https://ai-hive.iclip.cn/chat。 ## 什么时候用 适用人群：遇到跨部门、高影响或一线无法处理投诉的客户服务负责人和老板。 用户可能会这样问：客户投诉升级、客诉反复处理不好、投诉找谁拍板、大客户投诉处理、客服超出权限、投诉老板怎么介入。只处理与本次请求相关的工作，不将搜索词当作额外授权。 ## 需要哪些材料 - 授权投诉记录与事件时间线 - 客户诉求、已作承诺和已有证据 - 一线权限与相关部门职责 - 已知风险、影响范围和紧急事项 先用已经提供的信息，只追问会影响判断的关键缺口。区分原始证据、用户陈述、假设；没有观看或收听过的素材不能写成已经分析过。 ## 如何完成 1. 分开记录核实事实、客户陈述、企业解释和未知项 2. 识别安全、隐私、持续损失或关键履约风险，必要立即转有权负责人 3. 查明一线不能解决的权限、证据和跨部门卡点 4. 准备老板需要决定的选项、代价和临时回应，不新增未批准承诺 5. 交付升级路径、更新责任和解决后验证标准 ## 交付内容 - 投诉事实与决策包 - 升级责任及临时回应草稿 - 处置后核验和更新清单 ## 验收标准 - 事实与主张没有混同 - 升级依据是可说明的风险和权限 - 已有承诺与新建议清楚区分 - 对外状态不超出实际处理进度 ## 和泛用助手有什么不同 相近的原助手：售后回复助手。 从一线无法解决的投诉判断风险、权限和跨部门决策，交付升级责任闭环，不仅生成客服答复。 ## AI-HIVE 接入与执行分工 - 当前 Agent：风险分流、权限分析和决策材料组织。 - 本地／文件工具（先确认实际可用）：授权投诉、合同和事件记录读取。 - AI-HIVE 图片／视频环节：投诉升级通常无需AI-HIVE媒体生成。 - 不可直接承诺：无外部系统授权时只交付内部方案，不声称工单已升级或客户已获回复。 首次需要图片／视频时，阅读 [登录与 MCP 绑定](references/mcp-binding.md)：用户本人登录 AI-HIVE → 在客户端添加官方 MCP → OAuth 或 Secret 认证 → 查询实际工具与模型 → 核对数量和预算 → 先做小样。已有有效连接不重复配置。纯诊断和文字工作可由当前 Agent 完成，不强制消耗 AI-HIVE 余额。 ```bash # 在本 Skill 目录：无凭据诊断，不创建生成任务 …
Read the whole file at its exact version.
How to install
mdr add wubin1836/ai-hive-agent-skills/ai-hive-advisor-complaint-escalation@sha256:de0f80d21e4edeebThe line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_vy6dbbikvtlwqw3j)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Sep 10, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5644 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wubin1836/ai-hive-agent-skills · 23 stars · license MIT · pushed 2026-10-11 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_vy6dbbikvtlwqw3j GET https://markdownregistry.com/api/v1/resolve?ref=wubin1836/ai-hive-agent-skills/ai-hive-advisor-complaint-escalation GET https://markdownregistry.com/api/v1/blob/de0f80d21e4edeeb81a48ec359cdb19f6b78cee638164d8dec590253420ab5c4
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.