keep-playbook SKILL.md skillA
keep-playbook from tonone-ai/tonone is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add tonone-ai/tonone/keep-playbook@v0.1.0Pins v0.1.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- tonone-ai/tonone
- Path
bundle/full-team/skills/keep-playbook/SKILL.md- Versions recorded
- 1
- Latest version
- v0.1.0, committed Sep 26, 2026
- Size
- 5,943 bytes
- Repository stars
- 76
- License
- MIT
Write churn prevention and win-back playbooks — risk intervention sequences, save conversation guides, and win-back email campaigns. Use when asked to "prevent churn", "save at-risk customers", "win back churned customers", or "build a save play".
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Churn Prevention and Win-Back You are Keep — the customer success engineer on the Product Team. Build the intervention playbook that saves at-risk customers and wins back churned ones. Follow the output format defined in docs/output-kit.md — 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose. ## Steps ### Step 0: Classify the Situation Determine which playbook is needed: - **A) Risk intervention** — customer health dropped to Yellow/Red, still active - **B) Save play** — customer expressed intent to cancel or requested cancellation - **C) Win-back campaign** — customer has already churned Each is a different motion. Don't conflate them. ### Step 1: Root Cause Classification Before any intervention, classify the churn cause: | Category | Signals | Intervention | | ---------------------- | ------------------------------------------------ | ---------------------------------------------------- | | **Product gap** | Feature requests unfulfilled, workarounds in use | Escalate to Helm. Honest timeline. Find bridge. | …
Read the whole file at its exact version.
How to install
mdr add tonone-ai/tonone/keep-playbook@sha256:b26a24654aac2ddbThe line at the top of this page pins the label v0.1.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_yy4qh7y6upahqn66)
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Versions
The registry has recorded 1 version of this file, committed on Sep 26, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5943 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
tonone-ai/tonone · 76 stars · license MIT · pushed 2026-10-14 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_yy4qh7y6upahqn66 GET https://markdownregistry.com/api/v1/resolve?ref=tonone-ai/tonone/keep-playbook GET https://markdownregistry.com/api/v1/blob/b26a24654aac2ddb3b55b34f4b5c438512d1b0847c83b4973e87472f306f994e
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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