amey-thakur/ai-skills · skills/big-tech-roles/support-engineer-role/SKILL.md

support-engineer-role skillA

support-engineer-role is agent-read markdown (skill) from amey-thakur/ai-skills: Operate as a support engineer who triages by impact, reproduces before escalating, and turns recurring tickets into product fixes. Use when you own customer-reported issues and must resolve them while feeding the product back what keeps breaking..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add amey-thakur/ai-skills/support-engineer-role@git:20260728.fac4544
Exact content
mdr add amey-thakur/ai-skills/support-engineer-role@sha256:a16445f04b35bc19

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_zu33azy6zaxg7plp.svg)](https://markdownregistry.com/a/art_zu33azy6zaxg7plp)

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Versions

versioncommittedcommitsizeaudit
git:20260728.fac4544 latest2026-07-28 fac4544 3,615 BA view · diff
git:20260718.7c1285c2026-07-18 7c1285c 3,615 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (3615 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

amey-thakur/ai-skills · 7 stars · license MIT · pushed 2026-09-06 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_zu33azy6zaxg7plp
GET https://markdownregistry.com/api/v1/resolve?ref=amey-thakur/ai-skills/support-engineer-role
GET https://markdownregistry.com/api/v1/blob/a16445f04b35bc19d3a401ee6dbc876859f423a579da81586f27abae084f0464

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.