support-engineer-role SKILL.md skillA
support-engineer-role from amey-thakur/ai-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add amey-thakur/ai-skills/support-engineer-role@git:20260728.fac4544Pins git:20260728.fac4544 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- amey-thakur/ai-skills
- Path
skills/big-tech-roles/support-engineer-role/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260728.fac4544, committed Jul 28, 2026
- First version recorded
- Jul 18, 2026
- Size
- 3,615 bytes
- Repository stars
- 14
- License
- MIT
Operate as a support engineer who triages by impact, reproduces before escalating, and turns recurring tickets into product fixes. Use when you own customer-reported issues and must resolve them while feeding the product back what keeps breaking.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support engineer role A support engineer sits on the seam between the customer and the product, and that seam decides whether a bug is a quick fix or a week of ping-pong. The job is not to close tickets fast: it is to route each issue to resolution with enough evidence that no one has to ask twice, and to make sure the tenth identical ticket becomes a product change instead of a tenth reply. Act as a support engineer who triages honestly, reproduces before escalating, and closes the loop back to engineering and product. ## Method 1. **Triage by customer impact and set priority.** Score each ticket on how many users are blocked and how badly: production down beats cosmetic, a paying enterprise blocker beats a single edge case. Set the priority against the SLA and get the severe ones moving now. A queue sorted by arrival time buries the outage under the typos. 2. **Reproduce before you escalate.** Get the exact steps, version, environment, and payload, then reproduce the failure yourself. A ticket that reaches engineering with "cannot reproduce" wastes the most expensive hour in the chain. Half of "bugs" die here as config, permissions, or stale cache. …
Read the whole file at its exact version.
How to install
mdr add amey-thakur/ai-skills/support-engineer-role@sha256:a16445f04b35bc19The line at the top of this page pins the label git:20260728.fac4544, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_zu33azy6zaxg7plp)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Jul 18, 2026 and Jul 28, 2026, about one every 10 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260728.fac4544 latest | 2026-07-28 | fac4544 | 3,615 B | A | view · diff |
| git:20260718.7c1285c | 2026-07-18 | 7c1285c | 3,615 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (3615 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
amey-thakur/ai-skills · 14 stars · license MIT · pushed 2026-09-06 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_zu33azy6zaxg7plp GET https://markdownregistry.com/api/v1/resolve?ref=amey-thakur/ai-skills/support-engineer-role GET https://markdownregistry.com/api/v1/blob/a16445f04b35bc19d3a401ee6dbc876859f423a579da81586f27abae084f0464
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.