customer-insights SKILL.md skillA
customer-insights from gtmagents/gtm-agents is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add gtmagents/gtm-agents/customer-insights@git:20251119.8c446bfPins git:20251119.8c446bf in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- gtmagents/gtm-agents
- Path
plugins/customer-marketing/skills/customer-insights/SKILL.md- Versions recorded
- 1
- Latest version
- git:20251119.8c446bf, committed Nov 19, 2025
- Size
- 1,263 bytes
- Repository stars
- 436
- License
- Apache-2.0
Use when consolidating product usage, health, and sentiment signals for.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Insights & Telemetry Skill ## When to Use - Building segment-specific lifecycle journeys. - Prioritizing accounts for adoption help, expansion offers, or advocacy invites. - Diagnosing churn/retention risks and surfacing insights to CS + product. ## Framework 1. **Signals Stack** – product usage, engagement, sentiment, commercial, health composite. 2. **Data Plumbing** – define sources (warehouse, product analytics, CS tools) and refresh cadence. 3. **Normalization** – align account/user IDs, tag personas/verticals. 4. **Insight Delivery** – dashboards + alerts to lifecycle, CS, product teams. 5. **Closed Loop** – track outcomes (expansion booked, churn prevented, advocacy activated). ## Templates - Health score schema (dimensions, weight, threshold, owner). - Insight brief (observation, impact, recommended play, owner, due date). - Data dictionary for lifecycle dashboards. ## Tips - Keep manual notes from CSMs in sync with telemetry to avoid blind spots. - Tag signals by persona/vertical for more precise plays. - Automate distribution via Slack/email alerts tied to triggers. ---
Read the whole file at its exact version.
How to install
mdr add gtmagents/gtm-agents/customer-insights@sha256:da8737519ed9ac30The line at the top of this page pins the label git:20251119.8c446bf, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_6daxnenkyqmqxsag)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Nov 19, 2025.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (1263 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
gtmagents/gtm-agents · 436 stars · license Apache-2.0 · pushed 2026-04-03 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_6daxnenkyqmqxsag GET https://markdownregistry.com/api/v1/resolve?ref=gtmagents/gtm-agents/customer-insights GET https://markdownregistry.com/api/v1/blob/da8737519ed9ac30340526b876f67dac8f8db7030e693295319e0505e7bfa348
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.