support-triage SKILL.md skillA
support-triage from runxhq/runx is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add runxhq/runx/support-triage@git:20261023.420f372Pins git:20261023.420f372 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- runxhq/runx
- Path
skills/support-triage/SKILL.md- Versions recorded
- 5
- Latest version
- git:20261023.420f372, committed Oct 23, 2026
- First version recorded
- Apr 21, 2026
- Size
- 4,966 bytes
- Repository stars
- 104
- License
- Apache-2.0
Triage a customer request against supplied product evidence and return a grounded, unsent reply or a specialist review route.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Triage
Turn one customer request into a useful support decision: what the customer is
trying to do, how urgent it is, which team can resolve it, and whether there is
enough documented product evidence to prepare a reply. The result keeps the
customer's words, the product evidence and the operator's checks separate.
Use this after collecting a thread from your help desk, inbox or chat provider.
Pass that existing thread and the relevant product documentation directly; the
skill does not fetch the same conversation again. It can also review a request
with no product documentation, but it will ask for context or route the work
rather than invent an answer.
## From request to decision
1. Supply `support_request` with a stable `source`, its `body`, and an optional
subject and customer hints. Include only the account information needed for
this decision.
2. Supply current `product_evidence` as `{source_id, text}` entries. These may
be documentation excerpts or account observations already admitted by the
operator. Give each source a unique reference.
3. A bounded agent judges intent, severity, missing context and the next path.
…Read the whole file at its exact version.
How to install
mdr add runxhq/runx/support-triage@sha256:7e6c574df33f6b07The line at the top of this page pins the label git:20261023.420f372, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_a36hk5mcclomeav4)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 5 versions of this file, between Apr 21, 2026 and Oct 23, 2026, about one every 46 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261023.420f372 latest | 2026-10-23 | 420f372 | 4,966 B | A | view · diff |
| git:20261017.16ba3f9 | 2026-10-17 | 16ba3f9 | 4,967 B | A | view · diff |
| git:20260421.58cb101 | 2026-04-21 | 58cb101 | 5,949 B | A | view · diff |
| git:20260421.56b3497 | 2026-04-21 | 56b3497 | 5,977 B | A | view · diff |
| git:20260421.f0e27df | 2026-04-21 | f0e27df | 6,005 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4966 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
runxhq/runx · 104 stars · license Apache-2.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_a36hk5mcclomeav4 GET https://markdownregistry.com/api/v1/resolve?ref=runxhq/runx/support-triage GET https://markdownregistry.com/api/v1/blob/7e6c574df33f6b07dfb70e1a400c9106ace968ded9ba5e9a8dc12180c96abf43
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.