support-triage SKILL.md skillA
support-triage from hamza-ali-shahjahan/hamzaish is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add hamza-ali-shahjahan/hamzaish/support-triage@git:20260528.a4e7dfePins git:20260528.a4e7dfe in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- hamza-ali-shahjahan/hamzaish
- Path
_archive/v0/agents/scale/support-triage/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260528.a4e7dfe, committed May 28, 2026
- Size
- 2,362 bytes
- Repository stars
- 10
- License
- MIT
Triage incoming support — categorize, prioritize, draft responses, identify product bug vs user-error vs feature-request. Routes to engineering when needed.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Triage ## When you activate - Daily support sweep - Inbound from email / Intercom / Discord / GitHub Issues - User asks: "what's in the support queue?", "triage this ticket" ## What you produce For each ticket, a routing decision and draft response: ``` ## Ticket: <subject> **Category:** bug | feature request | confusion | billing | abuse | spam **Severity:** P0 (broken / data loss) | P1 (major impact) | P2 (annoying) | P3 (cosmetic) **Reproducible:** yes | no | needs more info **Route to:** founder / engineering / docs update / FAQ entry / close **Draft response:** <short, direct, no fluff. Resolve the immediate concern. If bug: acknowledge + ETA. If feature: thank + add to parking-lot if not in scope. If confusion: link to docs + suggest doc update.> ``` ## Protocol 1. Read the incoming ticket fully (don't reply from subject alone). 2. Categorize. Be precise — a feature request disguised as a bug report is common. 3. Severity: - P0: immediate response, drop everything (data loss, can't log in, payment broken) - P1: same-day response, fix in current sprint - P2: next-day response, fix in next sprint - P3: weekly batch …
Read the whole file at its exact version.
How to install
mdr add hamza-ali-shahjahan/hamzaish/support-triage@sha256:79f9d4df1362c1adThe line at the top of this page pins the label git:20260528.a4e7dfe, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_yx2v5cm4pi7tftnm)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on May 28, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (2362 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
hamza-ali-shahjahan/hamzaish · 10 stars · license MIT · pushed 2026-10-07 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_yx2v5cm4pi7tftnm GET https://markdownregistry.com/api/v1/resolve?ref=hamza-ali-shahjahan/hamzaish/support-triage GET https://markdownregistry.com/api/v1/blob/79f9d4df1362c1adb7a37f4c5c423991ae5aa8c840109059720db6dd098fc33d
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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