triaging-incidents SKILL.md skillA
triaging-incidents from jschuller/mcp-server-servicenow is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add jschuller/mcp-server-servicenow/triaging-incidents@v2.0.0Pins v2.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- jschuller/mcp-server-servicenow
- Path
examples/incident-triage/skills/triaging-incidents/SKILL.md- Versions recorded
- 1
- Latest version
- v2.0.0, committed Oct 12, 2026
- Size
- 10,295 bytes
- Repository stars
- 27
- License
- MIT
Creating, triaging, updating, and analyzing ServiceNow incidents, including trend reports. Assess severity, check affected CIs, find related incidents, and recommend assignments. Use when the user mentions incidents, INC numbers, outages, service disruptions, ticket creation, triage, priority, severity, ITSM operations, SLA breaches, assignment groups, incident trends, 'what's on fire', or 'open P1 incidents'.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Triaging ServiceNow Incidents Create, triage, investigate, and analyze incidents. See `references/incident-fields.md` for the priority matrix, states, categories, and encoded query patterns. ## Tables and roles | Tables | Readable with | |--------|---------------| | `incident`, `problem`, `change_request`, `sys_user_group` | `itil` (+ `snc_read_only` for a read-only identity) | | `cmdb_ci` (affected CIs), `cmdb_rel_ci` (their dependencies) | `itil`; `snc_read_only` alone gets 403 on `cmdb_ci` | Some incident fields stay hidden even from `itil`. For example, the change links `rfc` and `caused_by` can be ACL-protected. `list_records` then warns that they are missing from every row, and conditions on them are ignored. ## When access is denied - **403** on a table: not assessable with this identity. Say which table, and report what you could read. - **0 rows** or missing fields: possibly hidden by an ACL. Don't report "no incidents" from a read that may be filtered. - `aggregate_records` refused (401 under API-key auth, or 403): use the `list_records` fallback in workflow 5. ## Workflows ### 1. List Recent Incidents …
Read the whole file at its exact version.
How to install
mdr add jschuller/mcp-server-servicenow/triaging-incidents@sha256:85f541e9df08dca5The line at the top of this page pins the label v2.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_bo7327ef4y6c76im)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Oct 12, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (10295 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
jschuller/mcp-server-servicenow · 27 stars · license MIT · pushed 2026-11-04 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_bo7327ef4y6c76im GET https://markdownregistry.com/api/v1/resolve?ref=jschuller/mcp-server-servicenow/triaging-incidents GET https://markdownregistry.com/api/v1/blob/85f541e9df08dca5ef9f43882642ee8161e3b13c62da87f9818b8956a49e49a2
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.