reviewing-sla-definitions SKILL.md skillA
reviewing-sla-definitions from jschuller/mcp-server-servicenow is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add jschuller/mcp-server-servicenow/reviewing-sla-definitions@v0.1.0Pins v0.1.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- jschuller/mcp-server-servicenow
- Path
examples/change-impact/skills/reviewing-sla-definitions/SKILL.md- Versions recorded
- 1
- Latest version
- v0.1.0, committed Oct 12, 2026
- Size
- 4,651 bytes
- Repository stars
- 27
- License
- MIT
Reviewing ServiceNow SLA, OLA and underpinning-contract definitions and how they perform: breach rates per definition, overlapping or duplicated definitions on the same table and target, and definitions that never attach. Use when the user asks about SLA breaches by definition, too many SLAs, duplicate or conflicting SLAs, SLA rationalisation, or which SLAs matter.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Reviewing SLA Definitions Find which SLA definitions breach, which overlap, and which never run. It reads the definitions and the attached task SLAs, and changes nothing. ## Tables and roles | Table | What it gives | Readable with | |-------|---------------|---------------| | `contract_sla` | Definitions: `name`, `collection` (the task table), `type` (SLA, OLA, Underpinning contract), `target` (response or resolution), `duration`, `schedule`, start/pause/stop conditions, `active` | `itil` can read the values, but on a Brazil instance it could filter only on `name` | | `task_sla` | One row per definition attached to a task: `sla`, `task`, `stage`, `has_breached`, `business_percentage` | `itil` | ## When access is denied - A 403 "Field(s) present in the query do not have permission to be read" on `contract_sla` means the identity can read the definitions but not filter on that field. Read them all without a query and group them yourself. There are rarely more than a few hundred. - A 403 on `task_sla` means breach rates are not assessable with this identity. - `aggregate_records` refused (401 under API-key auth, or 403): count from `list_records` rows instead. ## Workflow …
Read the whole file at its exact version.
How to install
mdr add jschuller/mcp-server-servicenow/reviewing-sla-definitions@sha256:48ac3972d6a479eeThe line at the top of this page pins the label v0.1.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_payaics77tp2xj6t)
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Versions
The registry has recorded 1 version of this file, committed on Oct 12, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4651 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
jschuller/mcp-server-servicenow · 27 stars · license MIT · pushed 2026-11-04 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_payaics77tp2xj6t GET https://markdownregistry.com/api/v1/resolve?ref=jschuller/mcp-server-servicenow/reviewing-sla-definitions GET https://markdownregistry.com/api/v1/blob/48ac3972d6a479ee366d0459c55632c479c25ccd9a3bb85e77cf31c25f0be6a3
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.