kesslernity/awesome-copilot-agent-skills · skills/customer-support/escalation-summary/SKILL.md

escalation-summary skillA

escalation-summary is agent-read markdown (skill) from kesslernity/awesome-copilot-agent-skills: Turns one long support ticket thread (helpdesk history, email chain, chat transcript, call notes) into a one-page DRAFT escalation summary: the customer's ask in their own words, account context as stated, a dated history, what was tried and the stated result of each attempt, the current state, and what is needed from whom by when, every line referenced to a message and every missing fact marked UNKNOWN. Use when the user asks to "escalate this ticket", "summarise this thread for tier two", "wri.

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add kesslernity/awesome-copilot-agent-skills/escalation-summary@git:20260917.f14a4fb
Exact content
mdr add kesslernity/awesome-copilot-agent-skills/escalation-summary@sha256:85da4112ceffe6c7

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_cb63ocw6kjdwhn4c.svg)](https://markdownregistry.com/a/art_cb63ocw6kjdwhn4c)

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Versions

versioncommittedcommitsizeaudit
git:20260917.f14a4fb latest2026-09-17 f14a4fb 11,173 BA view · diff
git:20260916.44af39e2026-09-16 44af39e 11,161 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (11173 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

kesslernity/awesome-copilot-agent-skills · 3 stars · license CC-BY-SA-4.0 · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_cb63ocw6kjdwhn4c
GET https://markdownregistry.com/api/v1/resolve?ref=kesslernity/awesome-copilot-agent-skills/escalation-summary
GET https://markdownregistry.com/api/v1/blob/85da4112ceffe6c7e2e9a44dadb591fd19989084596440532df6c993894d55b7