escalation-summary SKILL.md skillA
escalation-summary from kesslernity/awesome-copilot-agent-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add kesslernity/awesome-copilot-agent-skills/escalation-summary@git:20260917.f14a4fbPins git:20260917.f14a4fb in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- kesslernity/awesome-copilot-agent-skills
- Path
skills/customer-support/escalation-summary/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260917.f14a4fb, committed Sep 17, 2026
- First version recorded
- Sep 16, 2026
- Size
- 11,173 bytes
- Repository stars
- 15
- License
- CC-BY-SA-4.0
Turns one long support ticket thread (helpdesk history, email chain, chat transcript, call notes) into a one-page DRAFT escalation summary: the customer's ask in their own words, account context as stated, a dated history, what was tried and the stated result of each attempt, the current state, and what is needed from whom by when, every line referenced to a message and every missing fact marked UNKNOWN. Use when the user asks to "escalate this ticket", "summarise this thread for tier two…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Escalation summary ## Purpose Compress one long ticket thread into a single page the receiving team can act on without reading the thread: the ask, the history, what was tried and what happened, where things stand, and what is needed from whom. Every line traces to a numbered message; nothing is diagnosed, blamed or promised. Here "handler" means the human support agent escalating the case; "this agent" means the assistant running the skill. This agent prepares the page; the handler sends it; the receiving team decides. ## When to use Use when the user asks to escalate, hand over or transfer a ticket; to summarise a long thread for another tier, team or manager; to brief engineering, billing, legal or account management on one case; or to list what has been tried. Do not use for a batch of tickets, use ticket-triage-pack instead; for the blameless review after an outage, use incident-postmortem-drafter; for the data impact of an incident, use data-incident-impact-brief. ## Inputs …
Read the whole file at its exact version.
How to install
mdr add kesslernity/awesome-copilot-agent-skills/escalation-summary@sha256:85da4112ceffe6c7The line at the top of this page pins the label git:20260917.f14a4fb, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_cb63ocw6kjdwhn4c)
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Versions
The registry has recorded 2 versions of this file, between Sep 16, 2026 and Sep 17, 2026, more than one a day.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260917.f14a4fb latest | 2026-09-17 | f14a4fb | 11,173 B | A | view · diff |
| git:20260916.44af39e | 2026-09-16 | 44af39e | 11,161 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (11173 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
kesslernity/awesome-copilot-agent-skills · 15 stars · license CC-BY-SA-4.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_cb63ocw6kjdwhn4c GET https://markdownregistry.com/api/v1/resolve?ref=kesslernity/awesome-copilot-agent-skills/escalation-summary GET https://markdownregistry.com/api/v1/blob/85da4112ceffe6c7e2e9a44dadb591fd19989084596440532df6c993894d55b7
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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