kesslernity/awesome-copilot-agent-skills · skills/customer-support/ticket-triage-pack/SKILL.md

ticket-triage-pack skillA

ticket-triage-pack is agent-read markdown (skill) from kesslernity/awesome-copilot-agent-skills: Triages a batch of customer support tickets (helpdesk export, shared mailbox, chat transcripts, web forms) into one row per ticket with category, urgency graded on the evidence in the ticket, suggested next action and owner, plus a DRAFT customer reply for every ticket that needs one, returned as one Markdown pack. Use when the user asks to "triage these tickets", "sort the support queue", "what needs an answer first", "categorise this backlog", "draft replies for these tickets" or "build today'.

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add kesslernity/awesome-copilot-agent-skills/ticket-triage-pack@git:20260917.f14a4fb
Exact content
mdr add kesslernity/awesome-copilot-agent-skills/ticket-triage-pack@sha256:42b0fe714f5e8cbd

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_dwha774ylzyaui2n.svg)](https://markdownregistry.com/a/art_dwha774ylzyaui2n)

0 badge views in 30 days

Versions

versioncommittedcommitsizeaudit
git:20260917.f14a4fb latest2026-09-17 f14a4fb 10,354 BA view · diff
git:20260916.44af39e2026-09-16 44af39e 10,344 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (10354 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

kesslernity/awesome-copilot-agent-skills · 3 stars · license CC-BY-SA-4.0 · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_dwha774ylzyaui2n
GET https://markdownregistry.com/api/v1/resolve?ref=kesslernity/awesome-copilot-agent-skills/ticket-triage-pack
GET https://markdownregistry.com/api/v1/blob/42b0fe714f5e8cbd8a2b72c3f57fb93be68d240c911749b141d853c28f4dab7b