ticket-triage-pack SKILL.md skillA
ticket-triage-pack from kesslernity/awesome-copilot-agent-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add kesslernity/awesome-copilot-agent-skills/ticket-triage-pack@git:20260917.f14a4fbPins git:20260917.f14a4fb in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- kesslernity/awesome-copilot-agent-skills
- Path
skills/customer-support/ticket-triage-pack/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260917.f14a4fb, committed Sep 17, 2026
- First version recorded
- Sep 16, 2026
- Size
- 10,354 bytes
- Repository stars
- 15
- License
- CC-BY-SA-4.0
Triages a batch of customer support tickets (helpdesk export, shared mailbox, chat transcripts, web forms) into one row per ticket with category, urgency graded on the evidence in the ticket, suggested next action and owner, plus a DRAFT customer reply for every ticket that needs one, returned as one Markdown pack. Use when the user asks to "triage these tickets", "sort the support queue", "what needs an answer first", "categorise this backlog", "draft replies for these tickets" or…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Ticket triage pack ## Purpose Turn a batch of support tickets into a triage pack: one row per ticket with category, urgency as evidenced, suggested next action and owner, plus a draft reply where a customer-facing answer is needed. Here "handler" means the human support agent owning a ticket; "this agent" means the assistant running the skill. This agent drafts and proposes; the support lead assigns; the handler sends. ## When to use Use when the user asks to triage, sort, categorise, prioritise or review a support queue or backlog; to find which tickets need an answer first; or to draft replies for several tickets. Do not use for colleagues' requests to an internal function, use request-intake-triage instead; for one long thread to hand over, use escalation-summary; for a personal mailbox, use inbox-triage. ## Inputs 1. Tickets: a helpdesk export, mailbox messages, chat transcripts or form submissions, attached or pasted, or reachable through this agent's configured knowledge sources or a mail capability the tenant has enabled for it. If a source cannot be reached, ask for a paste or export and say so in the output. 2. Category list. Default: the list in the reference file. …
Read the whole file at its exact version.
How to install
mdr add kesslernity/awesome-copilot-agent-skills/ticket-triage-pack@sha256:42b0fe714f5e8cbdThe line at the top of this page pins the label git:20260917.f14a4fb, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_dwha774ylzyaui2n)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 16, 2026 and Sep 17, 2026, more than one a day.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260917.f14a4fb latest | 2026-09-17 | f14a4fb | 10,354 B | A | view · diff |
| git:20260916.44af39e | 2026-09-16 | 44af39e | 10,344 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (10354 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
kesslernity/awesome-copilot-agent-skills · 15 stars · license CC-BY-SA-4.0 · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_dwha774ylzyaui2n GET https://markdownregistry.com/api/v1/resolve?ref=kesslernity/awesome-copilot-agent-skills/ticket-triage-pack GET https://markdownregistry.com/api/v1/blob/42b0fe714f5e8cbd8a2b72c3f57fb93be68d240c911749b141d853c28f4dab7b
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.