objection-handling SKILL.md skillA

objection-handling from qa-aman/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.

Install it, pinned
mdr add qa-aman/claude-skills/objection-handling@git:20260303.8412b01

Pins git:20260303.8412b01 in mdr.lock. Pin the fingerprint instead.

Audit grade
A, 17 of 17 checks passed
Kind
SKILL.md skill
Repository
qa-aman/claude-skills
Path
skills/by-role/sales/objection-handling/SKILL.md
Versions recorded
1
Latest version
git:20260303.8412b01, committed Mar 3, 2026
Size
6,284 bytes
Repository stars
25
License
MIT

Handle sales objections using tactical empathy. Use when the user says "how do I handle this objection", "prospect said [X]", "they pushed back on price", "they said they're not ready", "how to respond to 'we already have a solution'", "they said 'send me more information'", "objection response", "they went dark after the proposal", "how to handle 'we don't have budget'", or wants to craft a response to a specific sales objection.

Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.

What the file says

## Overview

Based on **"Never Split the Difference"** by Chris Voss. Voss, former FBI lead hostage negotiator, argues that rational argument rarely moves people in high-stakes conversations - emotional acknowledgment does. His Tactical Empathy framework - labeling emotions, using calibrated questions, and getting the prospect to say "that's right" - is directly applicable to sales objections. The goal is not to counter the objection. The goal is to make the prospect feel heard, then redirect.

## Workflow

### Step 1: Identify the objection type

Before responding, classify the objection. Different types require different responses.

| Type | What it sounds like | What it usually means |
|---|---|---|
| **Smokescreen** | "Send me more info" / "We'll revisit next quarter" | They don't see enough value yet or don't want to say no |
| **Genuine concern** | "We're worried about integration complexity" | A real blocker that needs a real answer |
| **Stall** | "We're not ready to make a decision right now" | Stakeholder alignment is incomplete internally |
| **Price** | "This is more than we expected / budgeted" | Value hasn't been established relative to cost |
…

Read the whole file at its exact version.

How to install

The exact contents, by fingerprint
mdr add qa-aman/claude-skills/objection-handling@sha256:061e18d8c1dc3314

The line at the top of this page pins the label git:20260303.8412b01, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_djxkuidrecuq3d37.svg)](https://markdownregistry.com/a/art_djxkuidrecuq3d37)

5 badge image fetches in 30 days. What the badge shows.

Versions

The registry has recorded 1 version of this file, committed on Mar 3, 2026.

versioncommittedcommitsizeaudit
git:20260303.8412b01 latest2026-03-03 8412b01 6,284 BA view

Audit of the latest version

A  17 of 17 checks passed. Fixed automatic checks with no AI involved, so the same checks give the same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (6284 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

qa-aman/claude-skills · 25 stars · license MIT · pushed 2026-10-19 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_djxkuidrecuq3d37
GET https://markdownregistry.com/api/v1/resolve?ref=qa-aman/claude-skills/objection-handling
GET https://markdownregistry.com/api/v1/blob/061e18d8c1dc33146aff97b02e451d7d47f0451a83473a90321ac165801ae613

Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.

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