kai-retention SKILL.md skillA
kai-retention from cgallic/kai-cmo-harness is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add cgallic/kai-cmo-harness/kai-retention@git:20260728.03f3aaePins git:20260728.03f3aae in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- cgallic/kai-cmo-harness
- Path
harness/skills-v2/kai-retention/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260728.03f3aae, committed Jul 28, 2026
- Size
- 7,066 bytes
- Repository stars
- 64
- License
- a license file GitHub does not identify
Customer retention system — churn analysis, retention tactics, loyalty programs, and engagement scoring. Use when "retention", "reduce churn", "keep customers", "loyalty program", "customer retention", "churn prevention", "churn analysis", "engagement scoring", "win-back", "customer lifetime value", or any request to analyze, prevent, or reduce customer churn.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Objective A retention system the business can run: a churn diagnosis that names which churn type is actually costing money, an engagement health score with defined signals and thresholds, intervention playbooks per risk tier, a win-back sequence, involuntary-churn prevention, and a 90-day implementation roadmap with the metrics to watch. Diagnose before prescribing. A loyalty program aimed at voluntary churn does nothing when the real leak is failed payments, and a dunning sequence does nothing when customers leave in week three because onboarding never delivered value. ## Done when Work type `strategy-plan` — floor **E3/C3/O1** (`harness/eco-floors.yaml`). The system is a plan; nothing leaves the workspace until a human sends it. - **E3** — a named human approved the retention playbook, the engagement scoring spec, and the email sequences. - **C3** — `banned_word_check` clean on all customer-facing copy, every email sequence at **10+/16** on Four U's, and a non-author read the system end to end. Max 2 auto-retry cycles on gate failures for email content. …
Read the whole file at its exact version.
How to install
mdr add cgallic/kai-cmo-harness/kai-retention@sha256:5855338cb3b80caaThe line at the top of this page pins the label git:20260728.03f3aae, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_i3wywiauxg2vweai)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Jul 28, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (7066 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cgallic/kai-cmo-harness · 64 stars · license a license file GitHub does not identify · pushed 2026-11-02 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_i3wywiauxg2vweai GET https://markdownregistry.com/api/v1/resolve?ref=cgallic/kai-cmo-harness/kai-retention GET https://markdownregistry.com/api/v1/blob/5855338cb3b80caa81389ddff3fc937f33f93f3d1eff33386f27a30a1daa8669
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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