churn-prevention SKILL.md skillA

churn-prevention from borghei/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.

Install it, pinned
mdr add borghei/claude-skills/churn-prevention@v1.0.0

Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.

Audit grade
A, 17 of 17 checks passed
Kind
SKILL.md skill
Repository
borghei/claude-skills
Path
business-growth/churn-prevention/SKILL.md
Versions recorded
4
Latest version
v1.0.0, committed Jun 22, 2026
First version recorded
Mar 9, 2026
Size
23,007 bytes
Repository stars
954
License
a license file GitHub does not identify

SaaS churn reduction covering cancel flow design, dynamic save offers, exit survey architecture, dunning sequences, payment recovery, win-back campaigns, and churn impact modeling.

Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.

What the file says

# Churn Prevention

Production-grade SaaS churn reduction framework covering cancel flow architecture, dynamic save offer mapping, exit survey design, dunning sequence engineering, payment recovery optimization, win-back campaigns, and churn impact modeling. Addresses both voluntary churn (customers who decide to leave) and involuntary churn (customers who leave due to payment failure).

---

## Table of Contents

- [Initial Assessment](#initial-assessment)
- [Churn Taxonomy](#churn-taxonomy)
- [Cancel Flow Architecture](#cancel-flow-architecture)
- [Exit Survey Design](#exit-survey-design)
- [Dynamic Save Offer System](#dynamic-save-offer-system)
- [Dunning Sequence Engineering](#dunning-sequence-engineering)
- [Win-Back Campaign Framework](#win-back-campaign-framework)
- [Churn Health Scoring](#churn-health-scoring)
- [Metrics and Benchmarks](#metrics-and-benchmarks)
- [Churn Impact Calculator](#churn-impact-calculator)
- [Output Artifacts](#output-artifacts)
- [Related Skills](#related-skills)

---

## Clarify First

Before designing the churn-prevention system, confirm these inputs. If any is unknown or vague, ASK — do not assume:
…

Read the whole file at its exact version.

How to install

The exact contents, by fingerprint
mdr add borghei/claude-skills/churn-prevention@sha256:38a7f7d1a8106d55

The line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_mazj4o6drd6ppd2l.svg)](https://markdownregistry.com/a/art_mazj4o6drd6ppd2l)

5 badge image fetches in 30 days. What the badge shows.

Versions

The registry has recorded 4 versions of this file, between Mar 9, 2026 and Jun 22, 2026, about one every 35 days.

versioncommittedcommitsizeaudit
v1.0.0 latest2026-06-22 65b93aa 23,007 BA view · diff
v1.0.02026-03-30 6b5a5d8 22,226 BA view · diff
v1.0.02026-03-21 f258c12 22,448 BA view · diff
v1.0.02026-03-09 e3e909e 16,951 BA view

Audit of the latest version

A  17 of 17 checks passed. Fixed automatic checks with no AI involved, so the same checks give the same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (23007 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

borghei/claude-skills · 954 stars · license a license file GitHub does not identify · pushed 2026-10-07 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_mazj4o6drd6ppd2l
GET https://markdownregistry.com/api/v1/resolve?ref=borghei/claude-skills/churn-prevention
GET https://markdownregistry.com/api/v1/blob/38a7f7d1a8106d559b1b52a965cc8bfb059a996cc8c10411398a2f1a22c62163

Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.

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