ticket-triage SKILL.md skillA
ticket-triage from sandbaseai/sandbase-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add sandbaseai/sandbase-skills/ticket-triage@git:20260908.495293dPins git:20260908.495293d in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- sandbaseai/sandbase-skills
- Path
marketing/ticket-triage/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260908.495293d, committed Sep 8, 2026
- First version recorded
- Sep 3, 2026
- Size
- 12,389 bytes
- Repository stars
- 202
- License
- Apache-2.0
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# /ticket-triage
> Use only support, knowledge-base, and project-tracker sources that are actually available and authorized in the host. State clearly when a source was not checked.
Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response.
When checking public documentation or known-issue evidence, read [the SandBase API map](references/sandbase-api-map.md). Resolve the listed capability with `sandbase_discover`, inspect its returned `name` with `sandbase_inspect`, then follow `execute_as` to call `sandbase_run(name: "<returned name>", arguments: { ... })` using only the current schema. For async results, poll `sandbase_run_get` with the returned `run_id` within the task budget; report pending or failed runs without automatically resubmitting them.
## Usage
```
/ticket-triage <ticket text, customer message, or issue description>
```
Examples:
- `/ticket-triage Customer says their dashboard has been showing a blank page since this morning`
- `/ticket-triage "I was charged twice for my subscription this month"`
…Read the whole file at its exact version.
How to install
mdr add sandbaseai/sandbase-skills/ticket-triage@sha256:d482ae3cccf13c25The line at the top of this page pins the label git:20260908.495293d, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_rmg5asqzzdd2qt5b)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 3, 2026 and Sep 8, 2026, about one every 5 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260908.495293d latest | 2026-09-08 | 495293d | 12,389 B | A | view · diff |
| git:20260903.84660c4 | 2026-09-03 | 84660c4 | 12,111 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (12389 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
sandbaseai/sandbase-skills · 202 stars · license Apache-2.0 · pushed 2026-09-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_rmg5asqzzdd2qt5b GET https://markdownregistry.com/api/v1/resolve?ref=sandbaseai/sandbase-skills/ticket-triage GET https://markdownregistry.com/api/v1/blob/d482ae3cccf13c25178018b99ba722e4180c7e2b7c84c18bf3e61061ec21f7fc
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
More from sandbaseai/sandbase-skills
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